Brother MFC-J6730DW, MFC-J6530DW User Manual

Basic User's Guide

MFC-J6530DW MFC-J6730DW

Brother recommends keeping this guide next to your Brother machine for quick reference.

Online User's Guide

This Basic User's Guide contains basic instructions and information for your Brother machine. For more advanced instructions and information, see the Online User's Guide at solutions.brother.com/manuals

If you need to call Customer Service

Please complete this information for future reference:

Model Number:

MFC-J6530DW/MFC-J6730DW

(Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the machine. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

www.brother.com/registration

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

• may serve as confirmation of the purchase date of your product if you lose your receipt;

• may support an insurance claim by you in the event of product loss covered by insurance; and,

• will help us notify you of enhancements to your product and special offers.

Complete and fax the Brother Warranty Registration and Test Sheet, or register online at

www.brother.com/registration.

Brother Numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made

from within that country.

FAQs (Frequently Asked Questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most from your Brother product.

support.brother.com

• Check here for Brother driver updates.

• To keep your machine’s performance up-to-date, check here for the latest firmware upgrade.

For Customer Service

In USA:

www.brother-usa.com/support (Self-Service/Email/Chat)

1-877-BROTHER (1-877-276-8437)

1-901-379-1215 (assistance via fax)

1-877-268-9575 (test your fax sending and fax receiving operations)

In Canada:

www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-877-BROTHER (1-877-276-8437) or visit www.brother-usa.com/service.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, visit www.brother.ca/support.

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover, American Express credit card, or PayPal account, you can order directly from Brother. Visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.

NOTE

In Canada, only Visa and MasterCard are accepted.

In USA:

1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

www.brothermall.com

In Canada:

www.brother.ca

Order Information

Description Item

Ink Cartridge Super High Yield

Ink Cartridge High Yield

Premium Plus Glossy Photo Paper

(Ledger size / 20 sheets) BP71GLGR

(Letter size / 20 sheets) BP71GLTR

(4" x 6" size / 20 sheets) BP71GP20

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets) BP60MPLTR (USA only)

Plain Inkjet Paper

(Ledger size / 100 sheets) BP60PLGR (USA only)

For more information about the replacement supplies, visit www.brother.com/pageyield.

LC3019BK / LC3019Y / LC3019C / LC3019M

(Prints approx. 3000 pages / black)

(Prints approx. 1500 pages / yellow / cyan (blue) / magenta (red))

LC3017BK / LC3017Y / LC3017C / LC3017M

(Prints approx. 550 pages)

Notice - Disclaimer of Warranties (USA and Canada)

BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

iii

You Can Use the Following Features

Printing

Scanning

High Speed Copy & Scan

When you place a document, long edge first in the ADF or in the left side of the scanner glass, you can copy and scan with High Speed.

Make sure your document size is Letter or A4.

Mobile Connect

Use Brother iPrint&Scan to check the machine status and access various functions from mobile devices.

For more information, see the

Mobile Print/Scan Guide for Brother iPrint&Scan:

solutions.brother.com/manuals

You can download many useful apps to use with this machine at www.brother.com/apps

Web Connect / Brother Apps

Scan and upload images and files to popular web services directly from your machine. Capture and convert information directly from your machine without your computer.

For more information, see the Online User's Guide:

solutions.brother.com/manuals

User's Guides and Where to Find Them

Which Guide? What's in It? Where Is It?

Product Safety Guide Read this Guide first. Please read the Safety

Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

Quick Setup Guide Follow the instructions for setting up your

machine, and installing the drivers and software for the operating system and connection type you are using.

Basic User's Guide Learn the basic PC-Print, Direct Print, Scan,

Copy and Fax operations and basic machine maintenance. See troubleshooting tips.

Online User's Guide This guide includes the additional contents of

the Basic User's Guide.

In addition to information about the PC-Print, Direct Print, Scan, Copy, Fax, Internet services, Mobile Functions and Brother ControlCenter operations, useful information is included about using the machine on a network.

Mobile Print/Scan Guide for Brother iPrint&Scan

This Guide provides useful information about printing from your mobile device, and scanning from your Brother machine to your

mobile device when connected to a Wi-Fi

network.

Printed / In the box

Brother Solutions Center

Visit solutions.brother.com/manuals.

Basic Operations and Where to Find Instructions

The contents of the Basic User's Guide are also included in the Online User's Guide with more details.

Features Contents Guide

Setup Load paper Basic User's Guide

Connect the machine to your computer Quick Setup Guide

Connect the machine to your mobile device

Copy Copy a document Basic User's Guide

Various types of copies (2-sided copies, and so on)

Fax Send and receive a fax Basic User's Guide

Print from your computer (Windows®/ Macintosh)

Print photos from a USB flash drive Basic User's Guide

Print from your mobile device (Brother iPrint&Scan)

Print using mobile functions Online User's Guide

Print data downloaded from a cloud service

Transfer a fax to your computer Online User's Guide

Send and receive a fax using your computer

Send and view a fax using your mobile device (Brother iPrint&Scan)

Quick Setup Guide

Online User's Guide

Basic User's Guide

Mobile Print/Scan Guide

Online User's Guide

Basic User's Guide

Mobile Print/Scan Guide

Scan Scan from the machine Basic User's Guide

Scan from your computer Basic User's Guide

Additional information

Scan from your mobile device (Brother iPrint&Scan)

Save scanned data to a cloud service Online User's Guide

Error messages Basic User's Guide

Troubleshooting Basic User's Guide

Specifications Online User's Guide

Mobile Print/Scan Guide

The Online User's Guide Helps You Get the Most

Out of Your Machine

We hope that you find this guide helpful. To learn more about your machine's features, please take a look at our Online User's Guide. It offers:

Quicker Navigation!

Search box

Navigation index in a separate panel

Comprehensive Format!

Every topic in one guide

Simplified Layout!

Step-by-step instructions

Feature summary at the top of the page

1. Search Box

2. Navigation

3. Summary

4. Step-by-Step Instructions

To View Online User's Guides

To view the Online User's Guide and other available guides, visit solutions.brother.com/manuals.

(Windows®)

You can also access your machine's guides using Brother Utilities. The Brother Utilities tool is included in the standard installation and, when installed, you can find it either as a shortcut on

your desktop, or from the Windows® Start menu.

vii

Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.

Go to your model's FAQs & Troubleshooting page on the Brother Solutions Center at support.brother.com

• Provides several ways to search

• Displays related questions for more information

• Receives regular updates based on customer feedback

Since the Brother Solutions Center is updated regularly, this screen is subject to change without notice.

viii

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:

WARNING

CAUTION

IMPORTANT

NOTE

Bold Bold style identifies buttons on the machine's control panel or

Italics Italicized style emphasizes an important point or refers you to a

Courier New

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Tips icons indicate helpful hints and supplementary information.

Electrical Hazard icons alert you to possible electrical shock.

computer screen.

For the Latest Driver Updates

Go to your model's Downloads page on the Brother Solutions Center at support.brother.com to download drivers. To keep your machine’s performance up-to-date, check there for the latest firmware upgrades.

Compilation and Publication Notice

Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product's descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

General Information ............................................................................................ 1

Control Panel Overview.............................................................................................1

Touchscreen LCD Overview......................................................................................3

New Information from Brother..........................................................................6

Access Brother Utilities (Windows®) .........................................................................6

Uninstall the Brother Software and Drivers (Windows®) .................................7

Paper Handling .................................................................................................... 8

Load Paper................................................................................................................8

Loading Paper Overview .................................................................................8

Load Letter or A4 Size Paper in Paper Tray #1 / Paper Tray #2 ..................10

Load Ledger, Legal, or A3 Size Paper in Paper Tray #1 / Paper Tray #2 .....12

Load Paper in the Manual Feed Slot .............................................................15

Change the Paper Size and Paper Type.................................................................17

Change the Check Paper Size Setting....................................................................17

Recommended Print Media.....................................................................................18

Handle and Use Print Media....................................................................................18

Load Documents .....................................................................................................18

Load Documents in the Automatic Document Feeder (ADF) ........................18

Load Documents on the Scanner Glass .......................................................19

Print .................................................................................................................... 21

Print from Your Computer........................................................................................21

Print a Document (Windows®).......................................................................21

Print a Document (Macintosh) .......................................................................21

Various Printing..............................................................................................21

Print Photos Directly from a USB Flash Drive .........................................................22

Preview and Print Photos from a USB Flash Drive........................................22

Print Settings Overview .................................................................................22

Copy ................................................................................................................... 23

Copy a Document ...................................................................................................23

Other Copy Options.................................................................................................23

Scan.................................................................................................................... 24

Before Scanning......................................................................................................24

Scan from Your Computer (Windows®)...................................................................24

Scan Using ControlCenter4 Advanced Mode (Windows®)............................24

Scan Using the Scan Button on Your Brother Machine...........................................25

Scan Using the Scan Button on the Machine ................................................25

Fax ...................................................................................................................... 26

Before Faxing ..........................................................................................................26

Set Your Station ID ........................................................................................26

Telephone Line Interference/VoIP..................................................................26

Receive Modes Overview ..............................................................................27

Choose the Correct Receive Mode................................................................28

Set the F/T Ring Time (Pseudo/Double-ring).................................................29

Set the Number of Rings Before the Machine Answers (Ring Delay) ...........29

Store Numbers ........................................................................................................30

Store Address Book Numbers .......................................................................30

Change or Delete Address Book Names or Numbers ...................................30

Telephone Services and External Devices ..............................................................31

Voice Mail .....................................................................................................31

Caller ID.........................................................................................................31

Distinctive Ring .............................................................................................31

Voice Over Internet Protocol (VoIP)...............................................................31

Connection of an External Telephone Answering Device (TAD)....................31

External and Extension Telephones ..............................................................31

Fax Using Your Machine .........................................................................................32

Send a Fax ....................................................................................................32

Fax Using Your Computer (PC-FAX).......................................................................33

Send Faxes from Your Computer ..................................................................33

Receive Faxes on Your Computer (Windows® only) .....................................34

Routine Maintenance ........................................................................................ 35

Clean the Scanner...................................................................................................35

Check the Print Quality............................................................................................35

Check the Print Alignment from Your Brother Machine ...........................................37

Troubleshooting ................................................................................................ 38

Identify the Problem.................................................................................................38

Error and Maintenance Messages...........................................................................39

Transfer Your Faxes or Fax Journal Report...................................................44

Troubleshooting for Wireless LAN setup.................................................................46

Wireless LAN Report Error Codes.................................................................46

Print or Scan Problems............................................................................................47

Troubleshooting for Other Print Problems .....................................................49

Fax and Telephone Problems..................................................................................51

Troubleshooting for Other Fax Problems.......................................................52

Document and Paper Jams.....................................................................................54

Document Jams.............................................................................................54

Printer Jam or Paper Jam..............................................................................55

Appendix ............................................................................................................ 63

Enter Text on Your Brother Machine........................................................................63

Check the Machine Information...............................................................................63

Reset Your Brother Machine ...................................................................................64

Reset Functions Overview.............................................................................64

Supply Specifications ..............................................................................................65

Index ................................................................................................................... 66

xii

General Information

Control Panel Overview

1. Touchscreen Liquid Crystal Display (LCD)

Access menus and options by pressing them on the Touchscreen.

Adjust the angle of the control panel by lifting it.

General Information

2. Menu buttons

(Back)

Press to go back to the previous menu.

(Home)

Press to return to the Home screen.

(Cancel)

Press to cancel an operation.

3. Dial Pad

Press the numbers to dial telephone or fax numbers and to enter the number of copies.

4. LED Power Indicator

The LED lights up depending on the machine’s power status.

When the machine is in Sleep Mode, the LED blinks.

5. Power On/Off

Press to turn on the machine.

Press and hold down to turn off the machine. The Touchscreen will display [Shutting

Down] and will stay on for a few seconds before turning itself off. If you have connected an external telephone or TAD, it is always available.

If you turn off the machine using , it will still clean the print head periodically to maintain

print quality. To prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected to a power source at all times.

Touchscreen LCD

Overview

There are three Home screens that you can access by pressing d or c.

From the Home screens, you can access Shortcuts, Wi‑Fi setup, Settings and Ink levels screens.

Home Screen 1

This screen shows the machine’s status when the machine is idle. This Home screen is also called the Ready Mode screen. When displayed, it indicates that your machine is ready for the next command.

Home Screen 1 provides access to [Fax], [Copy] and [Scan] operations.

Home Screen 2

Home Screen 3

Home Screen 3 provides access to [LGR Copy Shortcuts].

1. Date & Time

Displays the date and time set on the machine.

2. Quiet Mode

This icon appears when the [Quiet Mode] setting is set to [On].

The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes slower.

[Shortcuts]

Create Shortcuts for frequently-used operations, such as sending a fax, copying, scanning, Web Connect and Apps services.

General Information

Home Screen 2 provides access to additional features, such as [Web], [Apps] and [USB] operations.

• There are three Shortcuts screens. You can program four shortcuts on each screen.

• To display the other Shortcuts screens, press d or c.

6. [Ink]

Displays the available ink volume. Press to access the [Ink] menu.

When an ink cartridge is near the end of its life or having a problem, an error icon is displayed on the ink color.

7. Modes:

• [Fax]

Press to access Fax mode.

• [Copy]

Press to access Copy mode.

• [Scan]

4. Wireless Status

Each icon in the following table shows the wireless network status:

Your machine is not connected to the wireless access point.

Press this button to configure wireless settings. For more information, see the Quick Setup Guide.

Wireless network is connected.

A three-level indicator in each of the Home screens displays the current wireless signal strength.

The wireless access point cannot be detected.

The wireless setting is disabled.

You can configure wireless settings by pressing the Wireless Status button.

Press to access Scan mode.

• [Web]

Press to connect the Brother machine to an Internet service.

For more information, see the Online User's Guide.

• [Apps]

Press to connect the Brother machine to the Brother Apps service.

For more information, see the Online User's Guide.

• [USB]

Press to access the [USB] menu.

•

[LGR Copy Shortcuts]

Press to copy to Ledger or A3 size paper using this preset menu.

5. [Settings]

Press to access the [Settings] menu.

8. [Stored Faxes:]

10. Warning icon

General Information

[Stored Faxes] displays how many received faxes are in the machine's memory.

Press to print the faxes.

9. [New Faxes:]

When [Fax Preview] is set to [On], [New Faxes] displays how many new faxes you have received and stored in the memory.

Press to view the faxes on the

Touchscreen.

The warning icon appears when there

is an error or maintenance message;

press to view the details, and then

press to return to Ready mode.

IMPORTANT

DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.

• This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.

• DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.

If you receive a fax containing multiple paper sizes (for example, a Letter size page and a Ledger size page), the machine may create and store a file for each paper size, so the Touchscreen may show that more than one fax job has been received.

New Information from Brother

Access Brother Utilities (Windows®)

New information from Brother appears in the information bar when the notification settings such as [Message from Brother] and [Firmware Auto Check] are set to [On].

Press to view the details.

Internet connection is needed, and data rates may apply.

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on your computer.

Do one of the following:

• Windows Vista® and Windows® 7

Click

Brother > Brother Utilities.

• Windows® 8

Tap or click (Brother Utilities)

either on the Start screen or the desktop.

• Windows® 8.1

Move your mouse to the lower left corner of the Start screen and click

swipe up from the bottom of the Start screen to bring up the Apps screen).

When the Apps screen appears, tap

or click (Brother Utilities).

(Start) > All Programs >

(if using a touch-based device,

• Windows® 10

Click > All apps > Brother >

Brother Utilities.

Select your machine.

Select the operation you want to use.

Uninstall the Brother Software and Drivers

(Windows®)

General Information

Launch (Brother Utilities).

Click the drop-down list, and then select

your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.

Follow the instructions in the dialog box to uninstall the software and drivers.

Paper Handling

Load Paper

Loading Paper Overview

Load the paper in the paper tray as follows.

Fan the stack of paper well.

The paper size determines the orientation when loading paper.

Tray #1

Letter ♦

A4 ♦

Executive

Photo

Photo L

Photo 2L

Index card

Envelopes

Ledger ♦

A3 ♦

Legal ♦

Folio

Mexico Legal

India Legal

Tray #2

Letter ♦

A4 ♦

(Plain paper and Recycled paper only)

Ledger ♦

A3 ♦

Legal ♦

Folio

Mexico Legal

India Legal

(Plain paper and Recycled paper only)

How to Load Paper

Adjust the paper guides.

Extend the tray using the green slider, then adjust the paper guides.

Landscape

orientation

Portrait orientation

Tray #2 is available only for MFC-J6730DW.

Manual Feed Slot

Letter

Executive

Ledger

Legal

Folio

Mexico Legal

India Legal

Photo

Photo L

Photo 2L

Index card

Envelopes ♦

How to Load Paper

Landscape orientation

Adjust the manual feed slot paper guides.

Paper Handling

Portrait orientation

Adjust the manual feed slot paper guides.

You can load only one sheet of paper into the manual feed slot at a time.

♦ See the details in this chapter.

For more information about other paper sizes, see the Online User's Guide: Load Paper.

Unfold the paper support flap.

Change the paper size setting in the machine's menu, if needed.

Load Letter or A4 Size Paper

in Paper Tray #1 / Paper Tray #2

• If the [Check Paper] setting is set to [On] and you pull the paper tray out of

the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the LCD instructions.

• Load only one size and type of paper in the paper tray at a time.

• When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.

Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select has been set in the machine or printer driver. (MFC-J6730DW)

(MFC-J6730DW)

When you load paper in Tray #2, remove the tray top cover (1).

Gently press and slide the paper width

guides (1) and then the paper length guide (2) to fit the paper size.

Make sure the triangular mark (3) on the paper width guide (1) and paper length guide (2) line up with the marks for the paper you are using.

These instructions describe how to load paper in Tray #1. The steps for Tray #2 are very similar. (MFC-J6730DW)

Pull the paper tray completely out of the

machine as shown by the arrow.

Fan the stack of paper well to avoid

paper jams and misfeeds.

Always make sure the paper is not curled

or wrinkled.

Gently load paper in the paper tray with

the printing surface face down.

Landscape orientation

Make sure the paper length guide (1)

touches the edges of the paper.

Make sure the paper is flat in the tray

and below the maximum paper mark (1).

Overfilling the paper tray may cause paper jams.

(MFC-J6730DW)

When you load paper in Tray #2, replace the tray top cover.

Paper Handling

Slowly push the paper tray completely

into the machine.

Gently adjust the paper width guides (1)

to fit the paper.

Make sure the paper guides touch the edges of the paper.

+ 57 hidden pages

Brother MFC-J6730DW, MFC-J6530DW User Manual

Brother Numbers

FAQs (Frequently Asked Questions)

For Customer Service

Ordering Accessories and Supplies

Order Information

Notice - Disclaimer of Warranties (USA and Canada)

You Can Use the Following Features

High Speed Copy & Scan

Mobile Connect

Web Connect / Brother Apps

User's Guides and Where to Find Them

Basic Operations and Where to Find Instructions

Questions or Problems? Take a Look at our FAQs, Solutions, and Videos Online.

Definitions of Notes

For the Latest Driver Updates

Compilation and Publication Notice

Table of Contents

General Information

Control Panel Overview

New Information from Brother

Access Brother Utilities (Windows®)

Paper Handling

Load Paper

Loading Paper Overview