BASIC USER’S GUIDE
MFC-7360N
MFC-7460DN
MFC-7860DW
Not all models are available in all countries.
Version B
UK/IRE/SAF
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-7360N, MFC-7460DN and
MFC-7860DW
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User’s Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
© 2010 Brother Industries, Ltd.
User’s Guides and where do I find it?
Which manual? What’s in it? Where is it?
Safety and Legal Read this Guide first. Please read the Safety
Instructions before you set up your machine.
See this Guide for trademarks and legal
limitations.
Quick Setup Guide Follow the instructions for setting up your
machine and installing the drivers and software
for the operating system and connection type
you are using.
Basic User's Guide Learn the basic Fax, Copy and Scan
operations and how to replace consumables.
See troubleshooting tips.
Advanced User's
Guide
Software User’s
Guide
Network Glossary This Guide provides basic information about
Network User’s
Guide
Learn more advanced operations: Fax, Copy,
security features, printing reports, and
performing routine maintenance.
Follow these instructions for Printing,
Scanning, Network Scanning, Remote Setup,
PC-Fax, and using the Brother ControlCenter
utility.
advanced network features of Brother
machines along with explanations about
general networking and common terms.
This Guide provides useful information about
wired and wireless network settings and
security settings using the Brother machine.
You can also find supported protocol
information for your machine and detailed
troubleshooting tips.
Printed / In the Box
Printed / In the Box
For HUN/BUL/ROM/POL/
SVK/CZE:
PDF file /
Documentation
CD-ROM /
In the Box
PDF file /
Documentation CD-ROM /
In the Box
i
Table of Contents
(BASIC USER'S GUIDE)
1 General information 1
Using the documentation....................................................................................... 1
Symbols and conventions used in the documentation .................................... 1
Accessing the Advanced User's Guide, Software User's Guide and
Network User's Guide......................................................................................... 2
Viewing Documentation................................................................................... 2
Accessing Brother Support (Windows
Accessing Brother Support (Macintosh) ................................................................ 5
Control panel overview ..........................................................................................6
Volume settings ..................................................................................................... 9
Ring volume..................................................................................................... 9
Beeper volume ................................................................................................9
Speaker volume............................................................................................... 9
2 Loading paper 10
Loading paper and print media............................................................................ 10
Loading paper in the standard paper tray...................................................... 10
Loading paper in the manual feed slot ..........................................................12
Unscannable and unprintable areas.............................................................. 16
Paper settings...................................................................................................... 17
Paper Type....................................................................................................17
Paper Size.....................................................................................................17
Acceptable paper and other print media..............................................................17
Recommended paper and print media .......................................................... 17
Type and size of paper .................................................................................. 18
Handling and using special paper .................................................................19
®
)................................................................ 4
3 Loading documents 22
How to load documents .......................................................................................22
Using the automatic document feeder (ADF) ................................................22
Using the scanner glass ................................................................................23
4 Sending a fax 25
How to send a fax ................................................................................................25
Faxing Letter size documents from the scanner glass ..................................26
Cancelling a fax in progress ..........................................................................26
Transmission verification report.....................................................................26
ii
5 Receiving a fax 27
Receive modes ....................................................................................................27
Choosing the receive mode...........................................................................27
Using receive modes ...........................................................................................28
Fax Only ........................................................................................................28
Fax/Tel...........................................................................................................28
Manual...........................................................................................................28
External TAD .................................................................................................28
Receive Mode settings ........................................................................................29
Ring Delay .....................................................................................................29
F/T Ring Time (Fax/Tel mode only)...............................................................29
Fax Detect .....................................................................................................30
6 Telephone and external devices 31
Telephone line services .......................................................................................31
Setting the telephone line type ...................................................................... 31
Connecting an external TAD................................................................................32
Connections...................................................................................................32
Recording an outgoing message (OGM).......................................................33
Multi-line connections (PBX) .........................................................................33
External and extension telephones......................................................................33
Connecting an external or extension telephone ............................................33
Operation from external or extension telephones..........................................34
For Fax/Tel mode only...................................................................................34
Using extension telephones (U.K. only) ........................................................34
Using a non-Brother cordless external handset ............................................35
Using Remote Codes ....................................................................................35
7 Dialling and storing numbers 37
How to dial ...........................................................................................................37
Manual dialling...............................................................................................37
One touch Dialling .........................................................................................37
Speed Dialling ...............................................................................................37
Search ........................................................................................................... 38
Fax redial.......................................................................................................38
Storing numbers ..................................................................................................38
One Touch and Speed Dial Options..............................................................39
Storing a pause .............................................................................................40
Storing One Touch Dial numbers ..................................................................40
Storing Speed Dial numbers..........................................................................42
Changing One Touch and Speed Dial numbers............................................44
Deleting One Touch and Speed Dial numbers ..............................................45
Tone or Pulse ................................................................................................46
iii
8 Making copies 47
How to copy......................................................................................................... 47
Stop copying.................................................................................................. 47
Copy settings................................................................................................. 47
9 How to print from a computer 48
Printing a document.............................................................................................48
10 How to scan to a computer 49
Scanning a document as PDF file using ControlCenter4 (Windows®) ................ 49
Changing the SCAN key settings ........................................................................52
Before scanning............................................................................................. 52
SCAN key settings......................................................................................... 52
Scanning using the SCAN key ...................................................................... 54
A Routine maintenance 55
Replacing the consumable items......................................................................... 55
Replacing the toner cartridge ........................................................................56
Replacing the drum unit.................................................................................61
Cleaning the machine..........................................................................................65
Cleaning the outside of the machine ............................................................. 65
Cleaning the scanner glass ...........................................................................66
Cleaning the corona wire...............................................................................67
Cleaning the drum unit .................................................................................. 69
Cleaning the paper pick-up rollers................................................................. 74
Checking the machine ......................................................................................... 75
Checking the Page Counters.........................................................................75
Checking the remaining life of parts .............................................................. 75
iv
B Troubleshooting 76
Error and maintenance messages....................................................................... 76
Transferring your faxes or Fax Journal report ...............................................81
Document Jams................................................................................................... 82
Document is jammed in the top of the ADF unit ............................................82
Document is jammed under the document cover ..........................................82
Removing small documents jammed in the ADF...........................................83
Document is jammed at the output tray.........................................................83
Paper Jams..........................................................................................................84
Paper is jammed in the standard paper tray..................................................84
Paper is jammed at the back of the machine ................................................85
Paper is jammed inside the machine.............................................................87
Paper is jammed in the Duplex Tray (MFC-7460DN and MFC-7860DW).....92
If you are having difficulty with your machine ......................................................94
Setting Dial Tone detection ......................................................................... 103
Telephone line interference .........................................................................103
Improving the print quality..................................................................................104
Machine Information ..........................................................................................114
Checking the Serial Number........................................................................114
Reset functions ..................................................................................................114
How to reset the machine............................................................................115
C Menu and features 116
On-screen programming....................................................................................116
Menu table................................................................................................... 116
How to access the menu mode ...................................................................116
Menu table .........................................................................................................117
Entering text.......................................................................................................134
D Specifications 136
General ..............................................................................................................136
Document Size ..................................................................................................138
Print media.........................................................................................................139
Fax.....................................................................................................................140
Copy ..................................................................................................................141
Scanner .............................................................................................................142
Printer ................................................................................................................143
Interfaces ...........................................................................................................144
Computer requirements ....................................................................................145
Consumable items ............................................................................................. 147
Network (LAN) ...................................................................................................148
E Index 149
v
Table of Contents
(ADVANCED USER’S GUIDE)
The Advanced User's Guide explains the following features and operations. You can view the
Advanced User's Guide on the Documentation CD-ROM.
1 General Setup
Memory storage
Automatic daylight savings time
Ecology features
Toner Settings
LCD Contrast
Mode Timer
2 Security features
Security
3 Sending a fax
Additional sending options
Additional sending operations
Polling overview
4 Receiving a fax
Remote Fax Options
Additional receiving operations
Polling overview
5 Dialling and storing numbers
Telephone line services
Additional dialling operations
Additional ways to store numbers
6 Printing reports
Fax reports
Reports
7 Making copies
Copy settings
Duplex Copying (1-sided to 2-sided)
(MFC-7460DN and MFC-7860DW)
A Routine maintenance
Cleaning the machine
Checking the machine
Packing and shipping the machine
B Glossary
C Index
vi
vii
General information 1
WARNING
1
Using the documentation 1
1
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold style identifies keys on the
machine control panel or
computer screen.
Italics Italicized style emphasizes an
important point or refers you to
a related topic.
Courier
New
Courier New font identifies the
messages shown on the LCD
of the machine.
WARNING indicates a potentially
hazardous situation which, if not avoided,
could result in death or serious injuries.
CAUTION
CAUTION indicates a potentially hazardous
situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially
hazardous situation which, if not avoided,
may result in damage to property or loss of
product functionality.
Electrical Hazard icons alert you to a
possible electrical shock.
Hot Surface icons warn you not to
touch machine parts that are hot.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the current
operation works with other features.
1
Chapter 1
Note
Accessing the Advanced User's Guide, Software User's Guide and Network User's Guide
This Basic User's Guide does not contain all
the information about the machine such as
how to use the advanced features Fax, Copy,
Printer, Scanner, PC-Fax and Network.
When you are ready to learn detailed
information about these operations, read the
Advanced User's Guide, Software User's
Guide, Network Glossary, and Network
User's Guide that are on the Documentation
CD-ROM.
Viewing Documentation 1
a Turn on your computer. Insert the
Documentation CD-ROM into your
CD-ROM drive.
c Click your country.
1
d Point to your language, point to View
Guide, and then click the guide you
want to read.
(Windows® users) If the screen does not
appear automatically, go to My Computer
(Computer), double-click the CD-ROM
icon, and then double-click index.html.
b (Macintosh users) Double-click the
Documentation CD-ROM icon, and then
double-click index.html.
2
Note
• (Windows® users only) Your web browser
Note
may display a yellow bar at the top of the
page that contains a security warning
about Active X controls. For the page to
display correctly you must click on the bar,
click Allow Blocked Content, then click
Yes in the Security Warning dialog box.
• (Windows
®
users only)1 For faster
access, you can copy all user
documentation in PDF format to a local
folder on your computer. Point to your
language, then click Copy to local disk.
1
Microsoft® Internet Explorer® 6.0 or greater.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User's Guide
Scanning
ControlCenter
Network Scanning
General information
Presto! PageManager User’s Guide
(Macintosh)
1
Presto! PageManager must be
downloaded and installed before use. See
Accessing Brother Support (Macintosh)
on page 5 for further instructions.
The complete Presto! PageManager
User’s Guide can be viewed from the Help
selection in the Presto! PageManager
application.
How to find Network setup instructions
Your machine can be connected to a wireless
or wired network. You can find basic setup
instructions in the Quick Setup Guide. If your
wireless access point or router supports Wi-Fi
Protected Setup or AOSS™, you can also
follow the steps in the Quick Setup Guide. For
more information about network setup please
see the Network User's Guide.
ScanSoft™ PaperPort™12SE with OCR
How-to-Guides
(Windows
®
)
The complete ScanSoft™
PaperPort™12SE with OCR How-toGuides can be viewed from the Help
selection in the ScanSoft™
PaperPort™12SE application.
3
Chapter 1
Accessing Brother Support (Windows®) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
To access our website
(http://www.brother.com/
Home Page.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
To visit our Website for original genuine
Brother Supplies
(http://www.brother.com/original/
Supplies Information.
To access the Brother CreativeCenter
(http://www.brother.com/creativecenter/
for FREE photo projects and printable
downloads, click Brother
CreativeCenter.
To return to the main page, click Back or
if you have finished, click Exit.
), click Brother
), click
), click
)
4
Accessing Brother
General information
Support (Macintosh) 1
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center) on the Installation CD-ROM.
Double-click the Brother Support icon.
The following screen will appear:
To download and install Presto!
PageManager, click Presto!
PageManager.
To register your machine from the Brother
Product Register Page
(http://www.brother.com/registration/
click On-Line Registration.
For the latest news and product support
information
(http://solutions.brother.com/
Brother Solutions Center.
), click
),
1
To visit our website for original Brother
Supplies
(http://www.brother.com/original/
Supplies Information.
), click
5
Chapter 1
1
2
3
4
5
6
7
8
1
2
364 5
1
2
364 5
Control panel overview 1
MFC-7460DN and MFC-7860DW have the same keys.
MFC-7360N
6
General information
364 5
7
8
910
364 5
7
8
910
1
7
Chapter 1
1 One Touch keys
These 4 keys give you instant access to 8
previously stored numbers.
Shift
Lets you access One Touch numbers 5 to 8
when held down.
2 FAX keys:
Tel/R
This key is used to have a telephone
conversation after picking up the external
handset during the F/T fast double-ring.
When connected to a PBX, you can use this
key to gain access to an outside line, to recall
an operator, or to transfer a call to another
extension.
Redial/Pause
Redials the last number called. It also inserts a
pause when programming quick dial numbers
or when dialling a number manually.
Resolution
Sets the resolution when sending a fax.
3 COPY keys:
Options
You can quickly and easily choose temporary
settings for copying.
Enlarge/Reduce
Reduces or enlarges copies.
Duplex
(For MFC-7460DN and MFC-7860DW)
You can choose Duplex to copy on both sides
of the paper.
4 PRINT keys:
Secure
(For MFC-7460DN and MFC-7860DW)
You can print data saved in the memory when
you enter your four-digit password. (For details
about using the Secure key, see the Software
User's Guide.)
When using Secure Function Lock, you can
switch restricted users by holding down Shift
as you press Secure. (See Secure Function
Lock 2.0 in Chapter 2 of the Advanced User's
Guide.)
Job Cancel
Cancels a programmed print job and clears it
from the machine’s memory. To cancel
multiple print jobs, hold down this key until the
LCD shows Job Cancel (All).
5LCD
Displays messages to help you set up and use
your machine.
(MFC-7860DW)
In FAX mode and SCAN mode a four level
indicator shows the current wireless signal
strength if you are using a wireless connection.
0Max
6 Mode keys:
FAX
Puts the machine in Fax mode.
SCAN
Puts the machine in Scan mode.
COPY
Puts the machine in Copy mode.
7 Menu keys:
Clear
Deletes entered data or lets you cancel the
current setting.
Menu
Lets you access the Menu to program your
settings in this machine.
OK
Lets you store your settings in the machine.
Volume keys:
d or c
Press to scroll backwards or forwards through
menu selections. Press to change the volume
when in fax or standby mode.
a or b
Press to scroll through the menus and options.
Address Book
Let you access speed dial numbers directly.
8Dialpad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
The # key temporarily switches the dialling mode
from Pulse to Tone during a telephone call.
9Start
Lets you start sending faxes or making copies.
10 Stop/Exit
Stops an operation or exits from a menu.
8
General information
Volume settings 1
Ring volume 1
You can choose a range of ring volume
levels, from High to Off.
While in Fax mode press or to adjust
the volume level. The LCD will show the
current setting, and each key press will
change the volume to the next level. The
machine will keep the new setting until you
change it.
You can also change the ring volume through
the menu:
a Press Menu, 1, 3, 1.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
Speaker volume 1
You can choose a range of speaker volume
levels, from High to Off.
a Press Menu, 1, 3, 3.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
1
Beeper volume 1
When the beeper is on, the machine will beep
when you press a key, make a mistake, or
after you send or receive a fax. You can
choose a range of volume levels, from High
to Off.
a Press Menu, 1, 3, 2.
b Press a or b to choose Off, Low, Med or
High.
Press OK.
c Press Stop/Exit.
9
2
Loading paper 2
Loading paper and print media 2
The machine can feed paper from the
standard paper tray or manual feed slot.
When you put paper into the paper tray, note
the following:
If your application software supports
paper size selection on the print menu,
you can select it through the software. If
your application software does not
support it, you can set the paper size in
the printer driver or by using the control
panel buttons.
Loading paper in the standard paper tray 2
You can load up to 250 sheets. Paper can be
loaded up to the maximum paper mark (b b b)
on the sliding paper with guide. (For
recommended paper to use, see Paper
capacity of the paper trays on page 18.)
Printing on plain paper, thin paper or recycled paper from the standard paper tray
a Pull the paper tray completely out of the
machine.
2
10
Loading paper
1
b While pressing the green paper-guide
release lever, slide the paper guides to
fit the paper size you are loading in the
tray. Make sure that the guides are
firmly in the slots.
d Put paper in the tray and make sure:
The paper is below the maximum
paper mark (b b b) (1).
Overfilling the paper tray will cause
paper jams.
The side to be printed on must be
face down.
The paper guides touch the sides of
the paper so it will feed properly.
2
c Fan the stack of paper well to avoid
paper jams and misfeeds.
e Put the paper tray firmly back in the
machine. Make sure that it is completely
inserted into the machine.
11
Chapter 2
Note
1
1
f Unfold the support flap (1) to prevent
paper from sliding off the face-down
output tray.
Printing on plain paper, thin paper or recycled paper from the manual feed slot
a Unfold the support flap (1) to prevent
paper from sliding off the face-down
output tray, or remove each page as
soon as it comes out of the machine.
1
2
Loading paper in the manual feed slot 2
You can load envelopes and special print
media one at a time into this slot. Use the
manual feed slot to print or copy on labels,
envelopes or thicker paper.
The machine automatically turns on the
Manual Feed mode when you put paper in
the manual feed slot.
1
b Open the manual feed slot cover.
12
Loading paper
Note
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper in the manual feed slot until the
front edge of the paper touches the
paper feed roller. When you feel the
machine pull in the paper, let go.
Printing on thick paper, bond paper, labels and envelopes
When the back output tray is pulled down, the
machine has a straight paper path from the
manual feed slot through to the back of the
machine. Use this paper feed and output
method when you want to print on thick
paper, labels or envelopes.
Remove each printed sheet or envelope
immediately to prevent a paper jam.
a Open the back cover (back output tray).
2
2
13
Chapter 2
Note
<For envelopes only>
Pull down the two green levers, one on the
left-hand side and one on the right-hand
side, as shown in the following illustration.
c Using both hands, slide the manual feed
slot paper guides to the width of the
paper that you are going to use.
d Using both hands, put one sheet of
paper or one envelope in the manual
feed slot until the front edge of the paper
or envelope touches the paper feed
roller. When you feel the machine pull in
the paper, let go.
b Open the manual feed slot cover.
14
Loading paper
Note
• Put the paper into the manual feed slot
with the side to be printed face up.
• Make sure that the print media is straight
and in the correct position on the manual
feed slot. If it is not, the paper may not be
fed properly, resulting in a skewed printout
or a paper jam.
• Do not put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• To easily remove a small printout from the
output tray, lift up the scanner cover by
using both hands as shown in the
illustration.
2
• You can still use the machine while the
scanner cover is up. To close the scanner
cover, push it down with both hands.
• If you put any print media in the manual
feed slot before the machine is in Ready
mode, the print media may be ejected
without being printed on.
15
Chapter 2
2
2
1
1
Unscannable and unprintable areas 2
The figures below show maximum unscannable and unprintable areas. The unscannable and
unprintable areas may vary depending on the paper size or settings in the application you are
using.
Usage Document
Size
Top (1)
Bottom (1)
Left (2)
Right (2)
Fax (Send) Letter 3 mm 4 mm
A4 3 mm 3 mm
Copy
*a single copy
Letter 3 mm 4 mm
A4 3 mm 3 mm
or a 1 in 1 copy
Scan Letter 3 mm 3 mm
A4 3 mm 3 mm
Print Letter 4 mm 6.35 mm
A4 4mm 6.35mm
16
Loading paper
Paper settings 2
Paper Type 2
Set up the machine for the type of paper you
are using. This will give you the best print
quality.
a Press Menu, 1, 2, 1.
b Press a or b to choose Thin, Plain,
Thick, Thicker, Recycled Paper or
Label.
Press OK.
c Press Stop/Exit.
Paper Size 2
You can use several different sizes of paper
for printing copies: A4, Letter, Executive, A5,
A5 L, A6, B5, or B6 and for printing faxes: A4
or Letter.
When you change the size of paper in the
tray, you will also need to change the setting
for paper size at the same time so your
machine can fit the document or an incoming
fax on the page.
Acceptable paper and other print media 2
Print quality may vary according to the type of
paper you are using.
You can use the following types of print
media: thin paper, plain paper, thick paper,
bond paper, recycled paper, labels or
envelopes.
For best results, follow the instructions below:
DO NOT put different types of paper in the
paper tray at the same time because it
may cause paper jams or misfeeds.
For correct printing, you must choose the
same paper size from your software
application as the paper in the tray.
Avoid touching the printed surface of the
paper immediately after printing.
Before you buy a lot of paper, test a small
quantity to make sure the paper is
suitable.
Recommended paper and print media 2
2
a Press Menu, 1, 2, 2.
b Press a or b to choose A4, Letter,
Executive, A5, A5 L, A6, B5, or B6.
Press OK.
c Press Stop/Exit.
Paper Type Item
Plain paper
Recycled Paper
Labels Avery laser label L7163
Envelope Antalis River series (DL)
Xerox Premier TCF 80 g/m
Xerox Business 80 g/m
Xerox Recycled Supreme
2
80 g/m
2
2
17
Chapter 2
Type and size of paper 2
The name for the paper trays in the
printer driver in this Guide are as
The machine loads paper from the installed
standard paper tray or manual feed slot.
follows:
Tray and optional unit Name
Standard paper tray Tray 1
Manual feed slot Manual
Paper capacity of the paper trays 2
Paper size Paper types No. of sheets
Paper Tray
(Tray 1)
Manual feed slot
(Manual)
A4, Letter, B5,
Executive, A5,
A5 (Long Edge), A6, B6
Width: 76.2 to 216 mm
Length: 116 to 406.4 mm
Plain paper, Thin paper
and Recycled paper
Plain paper, Thin paper,
Thick paper,
Bond paper,
Recycled paper,
Envelopes and Labels
up to 250 [80 g/m
Single sheet
2
[80 g/m
]
2
]
Recommended paper specifications 2
2
The following paper specifications are suitable for this machine.
Basis weight
Thickness 80-110 m
Roughness Higher than 20 sec.
Stiffness
Grain direction Long grain
Volume resistivity
Surface resistivity
Filler
Ash content Below 23 wt%
Brightness Higher than 80%
Opacity Higher than 85%
75-90 g/m
90-150 cm3/100
10e9-10e11 ohm
10e
CaCO
2
9
-10e12 ohm-cm
(Neutral)
3
Use paper made for plain paper copying.
Use paper that is 75 to 90 g/m
2
.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
18
Loading paper
IMPORTANT
1
1
Handling and using special paper 2
The machine is designed to work well with
most types of xerographic and bond paper.
However, some paper variables may have an
effect on print quality or handling reliability.
Always test samples of paper before
purchasing to ensure desirable performance.
Store paper in its original packaging and keep
it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Some important guidelines when selecting
paper are:
DO NOT use inkjet paper because it may
cause a paper jam or damage your
machine.
Preprinted paper must use ink that can
withstand the temperature of the
machine’s fusing process 392 degrees
Fahrenheit (200 degrees centigrade).
If you use bond paper, paper having a
rough surface or paper that is wrinkled or
creased, the paper may exhibit degraded
performance.
Types of paper to avoid 2
Some types of paper may not perform well
or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 2 mm or greater may cause
jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight
specification in this guide
• with tabs and staples
• with letterheads using low temperature
dyes or thermography
• that is multipart or carbonless
2
• that is designed for inkjet printing
If you use any of the types of paper listed
, they may damage your machine. This
damage is not covered under any Brother
warranty or service agreement.
19
Chapter 2
IMPORTANT
Envelopes 2
Most envelopes designed for laser printers
will be suitable for your machine. However,
some envelopes may have feed and printquality problems because of the way they
have been made. A suitable envelope should
have edges with straight, well-creased folds
and the leading edge should not be thicker
than two sheets of paper. The envelope
should lie flat and not be of baggy or flimsy
construction. You should buy quality
envelopes from a supplier who understands
that you will be using the envelopes in a laser
machine.
Envelopes can be fed from the manual feed
slot one at a time. We recommend that you
print a test envelope to make sure the print
results are what you want before you print or
purchase a large quantity of envelopes.
Types of envelopes to avoid 2
DO NOT use envelopes:
• that are damaged, curled, wrinkled or
an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie
strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing
on them)
• that were previously printed by a laser
machine
• that are pre-printed on the inside
• that cannot be arranged neatly when
stacked
• that are made of paper that weighs
more than the paper weight
specifications for the machine
• with edges that are not straight or
consistently square
• with windows, holes, cut-outs or
perforations
• with glue on surface as shown in figure
below
•
with double flaps as shown in figure below
• with sealing flaps that are not folded
down when purchased
•
with sealing flaps as shown in figure below
• with each side folded as shown in
figure below
If you use any of the types of envelopes
listed above, they may damage your
machine. This damage may not be
covered under any Brother warranty or
service agreement.
20
Loading paper
IMPORTANT
Labels 2
The machine will print on most types of labels
designed for use with a laser machine. Labels
should have an adhesive that is acrylic-based
since this material is more stable at the high
temperatures in the fuser unit. Adhesives
should not come in contact with any part of
the machine, because the label stock may
stick to the drum unit or rollers and cause
jams and print quality problems. No adhesive
should be exposed between the labels.
Labels should be arranged so that they cover
the entire length and width of the sheet. Using
labels with spaces may result in labels
peeling off and causing serious jams or print
problems.
All labels used in this machine must be able
to withstand a temperature of 392 degrees
Fahrenheit (200 degrees centigrade) for a
period of 0.1 seconds.
Do not feed a label sheet through the
machine more than one time.
Types of labels to avoid 2
Do not use labels that are damaged, curled,
wrinkled or an unusual shape.
2
• DO NOT feed part used label sheets. The
exposed carrier sheet will damage your
machine.
• Label sheets should not exceed the paper
weight specifications described in this
User’s Guide. Labels exceeding this
specification may not feed or print
correctly and may cause damage to your
machine.
• DO NOT reuse or insert labels that have
previously been used or are missing few
labels on the sheet.
21
IMPORTANT
Note
Loading documents 3
(2)
(1)
3
How to load documents 3
You can send a fax, make copies, and scan
from the ADF (Automatic Document Feeder)
and the scanner glass.
Using the automatic document feeder (ADF) 3
The ADF can hold up to 35 pages and feeds
each sheet individually. Use standard
2
80 g/m
before putting them in the ADF.
Document Sizes Supported 3
paper and always fan the pages
• To scan documents that are not suitable
for the ADF, see Using the scanner glass
on page 23.
• It is easier to use the ADF if you are
loading a multiple page document.
• Make sure documents with correction fluid
or written with ink are completely dry.
How to load documents 3
a Lift up and unfold the ADF document
output support flap (1). Unfold the ADF
document support (2).
Length: 147.3 to 355.6 mm
Width: 147.3 to 215.9 mm
Weight:
• DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paperclipped, pasted or taped.
• DO NOT use cardboard, newspaper or
fabric.
• To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
64 to 90 g/m
2
b Fan the pages well.
22
Loading documents
IMPORTANT
IMPORTANT
Note
1
c Stagger the pages of your document
face up top edge first, in the ADF until
the LCD display message changes and
you feel it touch the feed rollers.
d Adjust the paper guides (1) to fit the
width of your document.
To avoid damaging your machine while
using the ADF, DO NOT pull on the
document while it is feeding.
Using the scanner glass 3
You can use the scanner glass to fax, copy or
scan pages of a book one page at a time.
Document Sizes Supported 3
Length: Up to 297 mm
Width: Up to 215.9 mm
Weight: Up to 2 kg
DO NOT leave thick documents on the
scanner glass. If you do this, the ADF may
jam.'
How to load documents 3
To use the scanner glass, the ADF must
be empty.
3
23
Chapter 3
IMPORTANT
a Lift the document cover.
b Using the document guidelines on the
left and top, place the document
face down in the upper left corner of the
scanner glass.
c Close the document cover.
If the document is a book or is thick, do not
slam or press on the cover.
24
4
Note
Sending a fax 4
How to send a fax 4
The following steps show how to send a fax.
a When you want to send a fax, or change
fax send or receive settings, press the
(FAX) key to illuminate it in blue.
b Do one of the following to load your
document:
Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 22.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 23.)
c Set the scanner glass size, fax
resolution or contrast if you want to
change them.
For more advanced fax sending
operations and settings, see Sending a
fax in Chapter 3 of the Advanced User's
Guide:
Broadcast
Delayed Fax
Batch TX
Real Time TX
Polled TX
Overseas Mode
Fax Resolution
Contrast
Coverpg Setup
Coverpage Note
d Enter the fax number using the dial pad,
a One touch key or (Address Book)
and enter three-digit number.
e Press Start.
Faxing from the ADF
The machine starts scanning the
document.
Faxing from the scanner glass
If you press Start, the machine starts
scanning the first page.
Do one of the following:
• To send a single page, press 2 to
choose No (Send) (or press
Start again). The machine starts
sending the document.
• To send more than one page,
press 1 to choose Yes and place
the next page on the scanner
glass. Press OK. The machine
starts scanning the page. (Repeat
this step for each additional
page.)
If you press Start, the machine
starts sending the document.
To cancel, press Stop/Exit.
4
25
Chapter 4
Note
Faxing Letter size documents from the scanner glass 4
When faxing Letter size documents, you will
need to set the scan glass size to Letter;
otherwise, a portion of your faxes will be
missing.
a Make sure you are in Fax mode .
b (MFC-7360N)
Press Menu, 1, 7.
(MFC-7460DN and MFC-7860DW)
Press Menu, 1, 7, 1.
c Press a or b to choose Letter.
Press OK.
d Press Stop/Exit.
Cancelling a fax in progress 4
Press Stop/Exit to cancel the fax. If you
press Stop/Exit while the machine is dialling
or sending, the LCD will show as below:
Dialling #XXX
1.Clear 2.Exit
Sending #XXX
1.Clear 2.Exit
Press 1 to cancel the fax.
Transmission verification report 4
You can use the Transmission Verification
Report as proof that you sent a fax. This
report lists the receiving party’s name or fax
number, the time and date of transmission,
duration of transmission, number of pages
sent, and whether or not the transmission
was successful.
There are several settings available for the
Transmission Verification Report:
On: Prints a report after every fax you
send.
On+Image: Prints a report after every fax
you send. A portion of the fax’s first page
appears on the report.
Off: Prints a report if your fax is
unsuccessful due to a transmission error.
Off is the default setting.
Off+Image: Prints a report if your fax is
unsuccessful due to a transmission error.
A portion of the fax’s first page appears on
the report.
a Press Menu, 2, 4, 1.
b Press a or b to choose On, On+Image,
Off or Off+Image.
Press OK.
c Press Stop/Exit.
• If you choose On+Image or Off+Image,
the image will only appear on the
Transmission Verification Report if Real
Time Transmission is set to Off. (See
Real Time Transmission in Chapter 3 of
the Advanced User's Guide.)
• If your transmission is successful, OK will
appear next to RESULT on the
Transmission Verification Report. If
transmission is not successful, ERROR will
appear next to RESULT.
26
Receiving a fax 5
5
Receive modes 5
You must choose a receive mode depending on the external devices and telephone services you
have on your line.
Choosing the receive mode 5
By default, your machine will automatically receive any faxes that are sent to it. The diagrams
below will help you choose the correct mode. (For more detailed information about the receive
modes, see Using receive modes on page 28.)
Do you want to use the telephone features of your machine (if available) or
an external telephone or external telephone answering device connected on the
same line as the machine?
5
Yes
Are you using the voice message function of
an external telephone answering device?
No
Do you want the machine to answer fax and
telephone calls automatically?
To set the receive mode follow the instructions below.
a Press Menu, 0, 1.
b Press a or b to choose the receive mode.
Press OK.
c Press Stop/Exit.
The LCD will display the current receive mode.
No
Fax Only
Manual
No
Fax/Tel
Yes
External TAD
Yes
27
Chapter 5
Using receive modes 5
Some receive modes answer automatically
(Fax Only and Fax/Tel). You may want to
change the Ring Delay before using these
modes. (See Ring Delay on page 29.)
Fax Only 5
Fax Only mode will automatically answer every call as a fax.
Fax/Tel 5
Fax/Tel mode helps you automatically manage incoming calls, by recognising whether they are fax or voice calls and dealing with them in one of the following ways:
Faxes will be automatically received.
Voice calls will start the F/T ring to tell you
to pick up the line. The F/T ring is a fast
double ring made by your machine.
External TAD 5
External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be dealt with in the following ways:
Faxes will be automatically received.
Voice callers can record a message on the
external TAD.
(For more information, see Connecting an
external TAD on page 32.)
(Also see Ring Delay on page 29 and F/T
Ring Time (Fax/Tel mode only) on page 29.)
Manual 5
Manual mode turns off all automatic answering functions unless you are using the
1
BT Call Sign
1
BT Call Sign is for U.K. only.
To receive a fax in Manual mode lift the
handset of the external telephone. When you
hear fax tones (short repeating beeps), press
Start, and then press 2 to receive a fax. You
can also use the Fax Detect feature to receive
faxes by lifting a handset on the same line as
the machine.
(Also see Fax Detect on page 30.)
feature.
28
Receiving a fax
Receive Mode settings 5
Ring Delay 5
The Ring Delay setting sets the number of
times the machine rings before it answers in
Fax Only and Fax/Tel modes.
If you have external or extension telephones
on the same line as the machine, choose the
maximum number of rings. (See Operation
from external or extension telephones
on page 34 and Fax Detect on page 30.)
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 1.
c Press a or b to choose how many times
the line rings before the machine
answers.
Press OK.
d Press Stop/Exit.
F/T Ring Time (Fax/Tel mode only) 5
When somebody calls your machine, you and
your caller will hear the normal telephone ring
sound. The number of rings is set by the Ring
Delay setting.
If the call is a fax, then your machine will
receive it; however, if it is a voice call the
machine will sound the F/T ring (a fast
double-ring) for the time you have set in the
F/T Ring Time setting. If you hear the F/T ring
it means that you have a voice caller on the
line.
Because the F/T ring is made by the machine,
extension and external telephones will not
ring; however, you can still answer the call on
any telephone. (For more information, see
Using Remote Codes on page 35.)
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 2.
5
c Press a or b to choose how long the
machine will ring to alert you that you
have a voice call (20, 30, 40 or
70 seconds).
Press OK.
d Press Stop/Exit.
29
Chapter 5
Note
Fax Detect 5
If Fax Detect is On: 5
The machine can receive a fax automatically,
even if you answer the call. When you see
Receiving on the LCD or hear a click on the
phone line through the handset you are
using, just replace the handset. Your
machine will do the rest.
If Fax Detect is Off: 5
If you are at the machine and answer a fax
call first by lifting the external handset, then
press Start, and then press 2 to receive.
If you answered at an extension telephone
press l51. (See Operation from external or
extension telephones on page 34.)
• If this feature is set to On, but your
machine does not connect a fax call when
you lift an extension telephone handset,
press the fax receive code l51.
• If you send faxes from a computer on the
same telephone line and the machine
intercepts them, set Fax Detect to Off.
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 3.
c Press a or b to choose On or Off.
Press OK.
d Press Stop/Exit.
30
Note
Telephone and external devices 6
6
Telephone line services 6
Setting the telephone line type 6
If you are connecting the machine to a line
that features a PBX or ISDN to send and
receive faxes, it is necessary to change the
Telephone Line Type accordingly by
completing the following steps. If you are
using a line that features a PBX, you can set
your machine so that it always accesses the
outside line (using the prefix you entered), or
accesses the outside line when Tel/R is
pressed.
• You can use the numbers 0 to 9, #, l
and !.
(Press Tel/R to display “!”.)
• If you choose On, pressing Tel/R (the
screen displays “!”.) will let you access
an outside line.
• If you choose Always, you can access
an outside line without pressing Tel/R.
f Press a or b to choose On or Always.
Press OK.
g Press Stop/Exit.
PBX and TRANSFER 6
6
a Press Menu, 0, 6.
b Press a or b to choose PBX, ISDN (or
Normal).
Press OK.
c Do one of the following:
If you chose ISDN or Normal, go to
step g.
If you chose PBX, press OK and go to
step d.
d Do one of the following:
If you want to change the current
prefix number, press 1 and go to
step e.
If you do not want to change the
current prefix number, press 2 and
go to step g.
e Enter the prefix number (up to 5 digits)
on the dial pad.
Press OK.
The machine is initially set to Normal, which
lets the machine connect to a standard PSTN
(Public Switched Telephone Network) line.
However, many offices use a central
telephone system or Private Branch
Exchange (PBX). Your machine can be
connected to most types of PBX. The
machine’s recall feature supports timed break
recall only (TBR). TBR will work with most
PBX systems allowing you to gain access to
an outside line, or transfer calls to another
extension. The feature works when Tel/R is
pressed.
31
Chapter 6
Note
Connecting an external TAD 6
You can connect an external Telephone
Answering Device (TAD) to the same line as
your machine. When the TAD answers a call,
your machine will “listen” for the CNG (fax
calling) tones sent by a sending fax machine.
If it hears them it will take over the call and
receive the fax. If it does not hear them, it will
let your TAD take a voice message and the
display will show Telephone.
The external TAD must answer within four
rings (we recommend you set it to two rings).
This is because your machine cannot hear
the CNG tones until the external TAD has
picked up the call. The sending machine will
send CNG tones for only eight to ten seconds
longer. We do not recommend using the toll
saver feature on your external TAD if it needs
more than four rings to activate it.
Connections 6
The external TAD must be connected as
shown in the illustration below.
1
1
(Example for U.K.)
1TAD
a Set your external TAD to one or two
rings. (The machine’s Ring Delay
setting does not apply.)
b Record the outgoing message on your
external TAD.
c Set the TAD to answer calls.
If you have problems receiving faxes,
reduce the ring delay setting on your
external TAD.
d Set the Receive Mode to External
TAD. (See Choosing the receive mode
on page 27.)
32
Telephone and external devices
Note
Note
Recording an outgoing message (OGM) 6
a Record 5 seconds of silence at the
beginning of your message. This allows
your machine time to listen for fax tones.
b Limit your speaking to 20 seconds.
c End your 20-second message by giving
your Remote Activation code for people
sending manual faxes. For example:
“After the beep, leave a message or
press l51 and Start to send a fax.”
• You need to turn the Remote Codes
setting to on to use the Fax Activation
Code l51. (See Using Remote Codes
on page 35.)
• We recommend beginning your OGM with
an initial 5 second silence because the
machine cannot hear fax tones over a loud
voice. You may try leaving out this pause,
but if your machine has trouble receiving,
then you should re-record the OGM to
include it.
Multi-line connections (PBX) 6
We suggest you ask the company who
installed your PBX to connect your machine.
If you have a multi line system we suggest
you ask the installer to connect the unit to the
last line on the system. This prevents the
machine being activated each time the
system receives telephone calls. If all
incoming calls will be answered by a
switchboard operator we recommend that
you set the Receive Mode to Manual.
We cannot guarantee that your machine will
operate properly under all circumstances
when connected to a PBX. Any difficulties
with sending or receiving faxes should be
reported first to the company who handles
your PBX.
External and extension telephones 6
You need to turn the Remote Codes
setting to on to use the Remote Activation
Code l51 and Remote Deactivation Code
#51. (See Using Remote Codes
on page 35.)
Connecting an external or extension telephone 6
You can connect a separate telephone
directly to your machine as shown in the
diagram below.
1
2
(Example for U.K.)
1 Extension telephone
2 External telephone
When you are using an external telephone,
the LCD shows Telephone.
6
33
Chapter 6
Note
Operation from external or extension telephones 6
If you answer a fax call on an extension
telephone, or an external telephone that is
correctly connected to the machine through
the T-piece connection, you can make your
machine take the call by using the Remote
Activation code. When you press the Remote
Activation code l51 the machine starts to
receive the fax.
If you answer a call and no one is on the line:
You should assume that you’re receiving a
manual fax.
Press l51 and wait for the chirp or until the
LCD shows Receiving, and then hang up.
You can also use the Fax Detect feature to
make your machine automatically take the
call. (See Fax Detect on page 30.)
For Fax/Tel mode only 6
When the machine is in Fax/Tel mode, it will
use the F/T Ring Time (fast/double-ringing) to
alert you to pick up a voice call.
Lift the external telephone’s handset, and
then press Tel/R to answer.
If you are at an extension telephone, you will
need to lift the handset during the F/T Ring
Time and then press #51 between the
fast/double rings. If no one is on the line, or if
someone wants to send you a fax, send the
call back to the machine by pressing l51.
Using extension telephones (U.K. only) 6
Your premises may already be wired with
parallel extension telephones (those
connected to sockets in other rooms in the
building), or perhaps you intend to add
extension telephones to your line. While the
simplest arrangement is a parallel
connection, there are some reasons why this
arrangement may cause problems.
The most common problem, is someone
picking up an extension telephone while the
6
machine is trying to send a fax.
Such problems can easily be eliminated, if
you arrange modification of your extension
wiring circuit, such that extension devices are
connected “downstream” of your machine, in
a master/slave configuration (see figure 2). In
such a configuration, this machine can
always detect whether a telephone is in use,
so it will not attempt to seize the line during
that time. This is known as “telephone
off-hook detection”.
The inadvisable configuration is shown in
figure 1, and the recommended master/slave
configuration is shown in figure 2.
This new connection configuration can be
arranged by contacting BT, Kingston upon
Hull Telecommunications, your PBX
maintainer or a qualified telephone
installation company as appropriate. Simply
explained, the extension telephone circuit
should be terminated on a normal modular
plug (BT 431A style), which in turn should be
inserted into the modular socket of the white
“T”-shaped connector provided as part of the
line cord assembly.
34
Telephone and external devices
FAX
12
3
1
(Example for U.K.)
FAX
12
3
1
(Example for U.K.)
Figure 1: 6
1 Extension socket
2 Master socket
3 Incoming line
Figure 2: Recommended connection of
extension sockets
1 Extension socket
2 Master socket
3 Incoming line
These phones are now connected as external
devices as shown on page 33, because they
are connected to the fax machine via the
T-connector.
6
Using Remote Codes 6
Remote Activation Code 6
If you answer a fax call on an external or
extension telephone, you can tell your
machine to receive it by pressing the Remote
Activation Code l51. Wait for the chirping
sounds then replace the handset. (See Fax
Detect on page 30.) Your caller will have to
press start to send the fax.
If you answer a fax call at the external
telephone, you can make the machine
receive the fax by pressing Start.
Remote Deactivation Code 6
If you receive a voice call and the machine is
in F/T mode, it will start to sound the F/T
(double-ring) after the initial ring delay. If you
pick up the call on an extension telephone
you can turn the F/T ring off by pressing #51
(make sure you press this between the rings).
If the machine answers a voice call and
fast/double-rings for you to take over, you can
take the call at the external telephone by
pressing Tel/R.
Turning on the Remote Codes 6
You need to turn the Remote Codes setting to
on to use the Fax Receive Code and
Telephone Answer Code.
6
Using a non-Brother cordless external handset 6
If your non-Brother cordless telephone is
connected to the telephone line cord (see
Connecting an external or extension
telephone on page 33) and you typically carry
the cordless handset elsewhere, it is easier to
answer calls during the Ring Delay.
If you let the machine answer first, you will
have to go to the machine so you can press
Tel/R to transfer the call to the cordless
handset.
a Make sure you are in Fax mode .
b Press Menu 2, 1, 4.
c Press a or b to choose On.
Press OK.
d If you do not want to change the Remote
Activation Code, press OK.
e If you do not want to change the Remote
Deactivation Code, press OK.
f Press Stop/Exit.
35
Chapter 6
Changing the Remote Codes 6
The preset Remote Activation Code is l51.
The preset Remote Deactivation Code is #51.
If you are always disconnected when
accessing your External TAD, try changing
the three-digit remote codes, for example ###
and 555.
a Make sure you are in Fax mode .
b Press Menu, 2, 1, 4.
c Press a or b to choose On or Off.
Press OK.
d If you chose On in step c, enter the new
Remote Activation Code.
Press OK.
e Enter the new Remote Deactivation
Code.
Press OK.
f Press Stop/Exit.
36
7
Note
Dialling and storing numbers 7
How to dial 7
You can dial in any of the following ways.
Manual dialling 7
Use the dial pad to enter all the digits of the
telephone or fax number.
One touch Dialling 7
Press the One Touch key that stores the
number you want to call. (See Storing
One Touch Dial numbers on page 40.)
Speed Dialling 7
Press (Address Book) and enter the
three digit Speed Dial number. (See Storing
Speed Dial numbers on page 42.)
7
Three-digit number
If the LCD shows Register Now? when
you enter a One Touch or a Speed Dial
number, it means that a number is not
stored there.
To dial One Touch numbers 5 to 8, hold down
Shift as you press the One Touch key.
37
Chapter 7
Note
Search 7
You can search alphabetically for names you
have stored in the One Touch and Speed Dial
memories. (See Storing One Touch Dial
numbers on page 40 and Storing Speed Dial
numbers on page 42.)
a Press (Address Book) twice.
b Press the dial pad key for the first few
letters of the name. (Use the chart on
Entering text on page 134 to help you
enter letters.)
Press OK.
c Press a or b to scroll until you find the
name you are looking for.
Press OK.
d Press Start.
• If you do not enter a letter and press OK in
step b, all registered names will appear.
Press a or b to scroll until you find the
name you are looking for.
• If the LCD shows No Contact Found
when you enter the first few letters of the
name, it means that a name for the letter
is not stored.
Storing numbers 7
You can set up your machine to do the
following types of easy dialling: One Touch,
Speed Dial and Groups for Broadcasting
faxes. You can also specify the default
resolution for each One Touch and Speed
Dial number. When you dial a quick dial
number, the LCD shows the name, if you
stored it, or the number. A scan profile can
also be stored along with the fax number.
If you lose electrical power, the quick dial
numbers stored in the memory will not be lost.
A scan profile is the resolution and other scan
settings that you choose when you store a
number. For example, you will be asked to
select Standard, Fine, or Photo if you have
selected the I-FAX option. Or, you will be
asked to select B&W TIFF, B&W PDF, Gray
JPG, Gray PDF, Gray XPS, Color JPG, Color
PDF or Color XPS if you selected the E-Mail
option. (I-FAX and E-mail options are
available as a download for MFC-7460DN
and MFC-7860DW only.)
Fax redial 7
If you are sending a fax automatically and the
line is busy, the machine will automatically
redial up to three times at five minute
intervals.
If you are sending a fax manually and the line
is busy, press Redial/Pause and try it again.
You can call the last number dialled by
pressing Redial/Pause.
Redial/Pause only works if you dialled from
the control panel.
38
Dialling and storing numbers
One Touch and Speed Dial Options 7
The following chart shows the options for storing One Touch or Speed Dial numbers after you
download the IFAX and E-mail options for MFC-7460DN and MFC-7860DW.
Step 1
Enter
One Touch
or
Speed Dial
Location
One Touch
or
Speed Dial
Step 2
Select
Registration Type
Fax/Tel Fax Number
IFAX E-mail Address Std, Fine,
Email Color
PDF
Email Color
JPG
Email Color
XPS
Email Gray PDF 100dpi,
Email Gray JPG 100dpi,
Email Gray XPS 100dpi,
Email B&W PDF 200dpi,
Email B&W TIFF 200dpi,
Step 3
Enter Number
or E-mail
Address
or
Tel Number
Step 4
Enter Name
(Name)
Press OK.
Step 5
Select
Resolution
Std, Fine,
S.Fine,
Photo
Photo
100dpi,
200dpi,
300dpi,
600dpi
100dpi,
200dpi,
300dpi,
600dpi
100dpi,
200dpi,
300dpi,
600dpi
200dpi,
300dpi
200dpi,
300dpi
200dpi,
300dpi
200x100dpi
200x100dpi
Step 6
Select File
Type
—
—
PDF, SPDF
7
—
—
PDF, SPDF
—
—
PDF, SPDF
—
39
Chapter 7
Note
Storing a pause 7
Press Redial/Pause to insert a 2.8-second
pause between numbers. You can press
Redial/Pause as many times as needed to
increase the length of the pause.
Storing One Touch Dial numbers 7
Your machine has 4 One Touch keys where
you can store 8 fax or telephone numbers for
automatic dialling. To access numbers 5 to 8,
hold down Shift as you press the One Touch
key.
a Press the One Touch key where you
want to store the number.
If a number is not stored there, the LCD
shows Register Now? Press 1 to
choose Yes.
b Enter the telephone or fax number (up to
20 characters).
Press OK.
d (For MFC-7460DN / MFC-7860DW)
If you want to save a fax resolution along
with the number, choose one of the
following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fine or
Photo.
Press OK.
Press OK if you do not want to
change the default resolution.
If you downloaded I-FAX and E-mail
options
(For MFC-7460DN and MFC-7860DW)
a Press the One Touch key where you
want to store the number.
If a number is not stored there, the LCD
shows Register Now?.
Press 1 to choose Yes.
b Press a or b to select one of the
following:
Fax/Tel
IFAX
Email Color PDF
Email Color JPG
Email Color XPS
Email Gray PDF
Email Gray JPG
Email Gray XPS
Email B&W PDF
Email B&W TIFF
Press OK.
c Choose one of the following:
Enter the name using the dial pad
(up to 15 characters). Use the chart
on Entering text on page 134 to help
you enter letters.
Press OK.
Press OK to store the number
without a name.
40
c Enter the telephone, fax number (up to
20 characters) or E-mail address (up to
60 characters each). Use the chart on
Entering text on page 134 to help you
enter letters.
Press OK.
• If you selected an E-Mail Registration
Type in step b and save the E-mail
address, you can only use the E-mail
address when you are in Scan mode.
Dialling and storing numbers
Note
• If you selected the IFAX Registration Type
in step b and save the E-mail address,
you can only use the E-mail address when
you are in Fax mode.
d Do one of the following:
Enter the name using the dial pad
(up to 15 characters).
Press OK.
Press OK to store the number
without a name.
e Do one of the following:
If you want to save a fax/scan
resolution along with the number, go
to the appropriate step as shown in
the following table:
If you do not want to change the
default resolution, press OK, then go
to step l.
Option selected in
step b
Fax/Tel f
IFAX g
Email Color PDF h
Email Color JPG
Email Color XPS
Email Gray PDF i
Email Gray JPG
Email Gray XPS
Email B&W PDF j
Email B&W TIFF
• When you do a broadcast and you have
saved a scan profile along with the
number or E-mail address, the scan profile
of the One Touch, Speed Dial or Group
number you choose first will be applied to
the broadcast.
• You can also store the number by
pressing Menu, 2, 3, 1.
Go to step
• For details about the file format, see the
Software User’s Guide.
f Press a or b to select Std, Fine,
S.Fine or Photo.
Press OK and go to step l.
g Press a or b to select Std, Fine or
Photo.
Press OK and go to step l.
h Press a or b to select 100dpi, 200dpi,
300dpi or 600dpi.
Press OK.
If you chose Email Color PDF, go
to step k.
If you chose Email Color JPG or
Email Color XPS, go to step l.
i Press a or b to select 100dpi, 200dpi
or 300dpi.
Press OK.
If you chose Email Gray PDF, go
to step k.
If you chose Email Gray JPG or
Email Gray XPS, go to step l.
j Press a or b to select 200x100dpi or
200dpi.
Press OK.
If you chose Email B&W PDF, go to
step k.
If you chose Email B&W TIFF, go
to step l.
k Select the PDF type from PDF or SPDF
(Secure PDF) that will be used to send
to your PC.
Press OK and then go to step l.
l Press Stop/Exit.
7
41
Chapter 7
Note
Storing Speed Dial numbers 7
You can store your frequently used numbers
as Speed Dial numbers, so that when you dial
you will only have to press a few keys
( (Address Book), the three-digit number
and Start). The machine can store 200
Speed Dial numbers (001 - 200).
a Press (Address Book) and enter a
three-digit Speed Dial location number
(001-200). If a number is not stored
there, the LCD shows Register Now?
Press 1 to choose Yes.
b Enter the telephone or fax number (up to
20 characters). Use the chart on
Entering text on page 134 to help you
enter letters.
Press OK.
c Do one of the following:
Enter the name using the dial pad
(up to 15 characters).
Press OK.
Press OK to store the number
without a name.
d (For MFC-7460DN / MFC-7860DW)
If you want to save a fax resolution along
with the number, do one of the following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fine or
Photo.
Press OK.
Press OK if you do not want to
change the default resolution.
If you downloaded IFAX and E-mail
options
(For MFC-7460DN and MFC-7860DW)
a Press (Address Book) and enter a
three-digit Speed Dial location number
(001-200).
If a number is not stored there, the LCD
shows Register Now?
Press 1 to choose Yes.
b Press a or b to select one of the
following:
Fax/Tel
IFAX
Email Color PDF
Email Color JPG
Email Color XPS
Email Gray PDF
Email Gray JPG
Email Gray XPS
Email B&W PDF
Email B&W TIFF
Press OK.
c Enter the telephone, fax number (up to
20 characters each) or E-mail address
(up to 60 characters each). Use the
chart on Entering text on page 134 to
help you enter letters.
Press OK.
• If you selected an E-Mail Registration
Type in step b and save the E-mail
address, you can only use the E-mail
address when you are in Scan mode.
• If you selected the IFAX Registration Type
in step b and save the E-mail address,
you can only use the E-mail address when
you are in Fax mode.
d Do one of the following:
Enter the name using the dial pad
(up to 15 characters).
Press OK.
42
Dialling and storing numbers
Note
Press OK to store the number
without a name.
e Do one of the following:
If you want to save a fax/scan
resolution along with the number, go
to the appropriate step as shown in
the following table:
If you do not want to change the
default resolution, press OK, then go
to step l.
Option selected in
step b
Fax/Tel f
IFAX g
Email Color PDF h
Email Color JPG
Email Color XPS
Email Gray PDF i
Email Gray JPG
Email Gray XPS
Email B&W PDF j
Email B&W TIFF
• When you do a broadcast and you have
saved a scan profile along with the
number or E-mail address, the scan profile
of the One Touch, Speed Dial or Group
number you choose first will be applied to
the broadcast.
• You can also store the number by
pressing Menu, 2, 3, 2.
• For details about the file format, see the
Software User’s Guide.
Go to step
f Press a or b to select Std, Fine,
S.Fine or Photo.
Press OK and go to step l.
h Press a or b to select 100dpi, 200dpi,
300dpi or 600dpi.
Press OK.
If you chose Email Color PDF, go
to step k.
If you chose Email Color JPG or
Email Color XPS, go to step l.
i Press a or b to select 100dpi, 200dpi
or 300dpi.
Press OK.
If you chose Email Gray PDF, go
to step k.
If you chose Email Gray JPG or
Email Gray XPS, go to step l.
j Press a or b to select 200x100dpi or
200dpi.
Press OK.
If you chose Email B&W PDF, go to
step k.
If you chose Email B&W TIFF, go
to step l.
k Select the PDF type from PDF or SPDF
(Secure PDF) that will be used to send
to your PC.
Press OK and then go to step l.
l Press Stop/Exit.
7
g Press a or b to select Std, Fine or
Photo.
Press OK and go to step l.
43
Chapter 7
Changing One Touch and Speed Dial numbers 7
If you try to change an existing One Touch or
Speed Dial number, the LCD will show the
name or number already stored there. If the
existing One Touch or Speed Dial number
you are trying to change has a schedule job
or has been set to a fax forwarding number,
the LCD will ask you if you want to change the
name or number.
a Do one of the following:
To change a stored One Touch
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
Press the One Touch key number
you want to change.
To change a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Enter the Speed Dial number you
want to change then press OK.
b Do one of the following:
To change the stored data, press 1.
Go to step c.
To exit without making a change,
press Stop/Exit.
#005:MIKE
1.Change 2.Clear
d (For MFC-7460DN / MFC-7860DW)
If you want to save a fax resolution along
with the number, do one of the following:
To store the fax resolution, press a or
b to select Std, Fine, S.Fine or
Photo.
Press OK.
Press OK if you do not want to
change the default resolution.
e Press Stop/Exit.
If you downloaded I-FAX and E-mail
options
(For MFC-7460DN and MFC-7860DW)
a Do one of the following:
To change a stored One Touch
number, press Menu, 2, 3, 1.
Choose the One Touch number you
want to change.
To change a stored Speed Dial
number, press Menu, 2, 3, 2.
Speed Dial
Speed Dial? #
Choose the Speed Dial number you
want to change, then press OK.
b Do one of the following:
To change the stored number, press 1.
To exit without making a change,
press Stop/Exit.
#005:MIKE
1.Change 2.Clear
7
c Edit the number and name by the
following the instruction. When you are
finished editing, press OK.
To edit the stored name or number,
press d or c to position the cursor
under the character you want to
change and press Clear. Then enter
the correct character.
44
Dialling and storing numbers
c Press a or b to select one of the
following:
Fax/Tel
IFAX
Email Color PDF
Email Color JPG
Email Color XPS
Email Gray PDF
Email Gray JPG
Email Gray XPS
Email B&W PDF
Email B&W TIFF
Press OK.
d Press d or c to position the cursor under
the character you want to change, and
then press Clear to delete it. Repeat for
each character you want to delete.
Enter a new number or character.
Press OK.
e Follow the directions beginning in step
d in Storing One-Touch dial numbers
and Storing Speed-Dial numbers. (See
Storing One Touch Dial numbers
on page 40 and Storing Speed Dial
numbers on page 42.)
f Press Stop/Exit.
Deleting One Touch and Speed Dial numbers 7
If you try to delete an existing One Touch or
Speed Dial number, the LCD will show the
name or number already stored there. If the
existing One Touch or Speed Dial number
you are trying to change has a schedule job
or has been set to a fax forwarding number,
the LCD will ask you if you want to change the
name or number.
a Do one of the following:
To delete a stored One Touch
number, press Menu, 2, 3, 1.
Address Book
1.One Touch Dial
Press the One Touch key number
you want to delete.
To delete a stored Speed Dial
number, press Menu, 2, 3, 2.
Address Book
2.Speed Dial
Enter the Speed Dial number you
want to delete then press OK.
7
b To delete the stored data, press 2.
#005:MIKE
1.Change 2.Clear
c Do one of the following:
To delete the stored data, press 1.
To exit without deleting the stored
data, press 2.
Erase This Data?
1.Yes 2.No
d Press Stop/Exit.
45
Chapter 7
Tone or Pulse 7
If you have a Pulse dialling service, but need
to send Tone signals (for example, for
telephone banking), follow the instructions
below. If you have Touch Tone service, you
will not need this feature to send tone signals.
a Lift the handset of the external
telephone.
b Press # on the machine’s control panel.
Any digits dialled after this will send tone
signals.
When you hang up, the machine will
return to the Pulse dialling service.
46
8
Note
Stack Copies:01
100%
□□■□□
Auto
Making copies 8
How to copy 8
The following steps show the basic copy
operation. For details about each option, see
the Advanced User's Guide on the CD-ROM.
a When you want to make a copy, press
(COPY) to illuminate it in blue.
Make sure you are in Copy mode.
The LCD shows:
Stop copying 8
To stop copying, press Stop/Exit.
Copy settings 8
Press the temporary Copy keys. You can use
1
Options, Enlarge/Reduce or Duplex
For details about changing the copy settings,
see Copy settings in Chapter 7 of the
Advanced User's Guide.
You can change the following copy settings:
Enlarge/Reduce
Quality
Stack/Sort
Brightness
Contrast
Page Layout
Duplex
1
Duplex Copying (1-sided to 2-sided) for
MFC-7460DN and MFC-7860DW
1
.
8
The default setting is Fax mode. You can
change the amount of time that the
machine stays in Copy mode after the last
copy operation. (See Mode Timer in
Chapter 1 of the Advanced User's Guide.)
b Do one of the following to load your
document:
Place the document face up in the
ADF. (See Using the automatic
document feeder (ADF) on page 22.)
Load your document face down on
the scanner glass. (See Using the
scanner glass on page 23.)
c Press Start.
47
How to print from a computer 9
9
Printing a document 9
The machine can receive data from your
computer and print it. To print from a
computer, install the printer driver. (See
Printing for Windows
for Macintosh in Software User’s Guide for
the details about the print settings.)
a Install the Brother printer driver on the
Installation CD-ROM. (See the Quick
Setup Guide.)
b From your application, choose the Print
command.
c Choose the name of your machine in the
Print dialog box and click Properties.
d Choose the settings you want in the
Properties dialog box.
Paper Size
Orientation
®
or Printing and Faxing
Copies
Media Type
Resolution
Print Settings
Multiple Page
Duplex / Booklet
Paper Source
e Click OK to begin printing.
48
Note
How to scan to a computer 10
10
Scanning a document as PDF file using ControlCenter4 (Windows®) 10
(For Macintosh users) See Scanning in the Software User's Guide.
The screens on your PC may vary depending on your model.
ControlCenter4 is a software utility that lets you quickly and easily access the applications you use
most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
You can use ControlCenter4 on your computer.
a Load your document. (See How to load documents on page 22.)
b Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
c Choose Home Mode or Advanced Mode before you use ControlCenter4.
d Make sure the machine you want to use is selected from the Model pull-down list.
10
49
Chapter 10
1
2
4
5
3
e Set the file type for saving to a folder. By default, the scanned data is saved as JPEG (*.jpg).
Click Configuration, and then select Button settings, Scan and File.
The configuration dialog box appears. You can change the default settings.
1 Choose PDF (*.pdf) from the File Type pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
50
How to scan to a computer
g Click File.
The machine starts the scanning process. The folder where the scanned data is saved will
open automatically.
51
10
Chapter 10
Changing the SCAN key settings 10
Before scanning 10
To use the machine as a scanner, install a scanner driver. If the machine is on a network,
configure it with a TCP/IP address.
Install the scanner drivers on the Installation CD-ROM. (See the Quick Setup Guide.)
Configure the machine with a TCP/IP address if network scanning does not work. (See
Configuring Network Scanning in the Software User's Guide.)
SCAN key settings 10
You can change your machine’s SCAN key settings using ControlCenter4.
a Open ControlCenter4 by clicking start/All Programs/Brother/XXX-XXXX (where
XXX-XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open.
b Make sure the machine you want to use is selected from the Model pull-down list.
c Click the Device Settings tab.
d Click Device Scan Settings.
52
e Choose the File tab. You can change the default settings.
1
2
3
4
5
How to scan to a computer
1 You can choose the file type from the pull-down list.
2 You can enter the file name you want to use for the document.
3 You can save the file to the default folder, or choose your preferred folder by clicking the
Browse button.
4 You can choose a scanning resolution from the Resolution pull-down list.
5 You can choose the document size from the pull-down list.
f Click OK.
10
53
Chapter 10
Note
Scanning using the SCAN key 10
a Load your document. (See How to load documents on page 22.)
b Press (SCAN).
c Press a or b to choose Scan to PC.
Press OK.
d Press a or b to choose File.
Press OK.
e (For Network users)
Press a or b to choose the destination computer you want to send to.
Press OK.
If the LCD prompts you to enter a PIN number, enter the 4-digit PIN number for the
destination computer using the dial pad on the control panel.
Press OK.
f Press Start.
The machine starts the scanning process.
Choose the scan mode you want.
Scan to:
1
• FTP
• E-mail (Scan to PC)
• Image (Scan to PC)
• OCR (Scan to PC)
• File (Scan to PC)
1
For MFC-7460DN and MFC-7860DW
54
Note
Routine maintenance A
A
Replacing the consumable items A
The machine will indicate when it is time to replace the consumable items. (See Replacing the
toner cartridge on page 56 and Replacing the drum unit on page 61.)
Toner cartridge Drum unit
See Replacing the toner cartridge on page 56.
Model Name: TN-2210, TN-2220
See Replacing the drum unit on page 61.
Model Name: DR-2200
• If you choose not to return your used consumable, please discard the used consumable
according to local regulations, keeping it separate from domestic waste. If you have questions,
call your local waste disposal office. (See EU Directive 2002/96/EC and EN 50419 in the Safety
and Legal booklet.)
• We recommend placing used consumable items on a piece of paper to prevent accidentally
spilling or scattering the material inside.
• If you use paper that is not a direct equivalent for the recommended paper, the life of
consumable items and machine parts may be reduced.
• The projected life of the toner cartridges is based on ISO/IEC 19752. Frequency of
replacement will vary depending on the complexity of printed pages, percentage of coverage
and type of media used.
A
55
Replacing the toner cartridge A
Note
Note
Model Name: For the model name of toner
cartridges, see Replacing the consumable
items on page 55.
The Standard toner cartridge can print
approximately 1,200 pages
toner cartridge can print approximately 2,600
1
pages
. Actual page count will vary
depending on your average type of
document. When a toner cartridge is running
low, the LCD shows Toner Low.
The toner cartridge that comes supplied with
the machine is;
(For MFC-7360N)
Starter toner cartridge that will need to be
replaced after approximately 700 pages
(For MFC-7460DN / MFC-7860DW)
Standard toner cartridge.
1
Approx. cartridge yield is declared in accordance
with ISO/IEC 19752.
• It is a good idea to keep a new toner
cartridge ready for use when you see the
Toner Low warning.
• To ensure high quality printing, we
recommend that you use only Brother
Original toner cartridges. When you want
to buy toner cartridges, please call your
Brother dealer.
• We recommend that you clean the
machine when you replace the toner
cartridge. See Cleaning the machine
on page 65.
• If you change the print density setting for
lighter or darker printing, the amount of
toner used will change.
• Wait to unpack the toner cartridge until
immediately before you put it into the
machine.
1
. The High Yield
1
.
Toner Low A
Toner Low
If the LCD shows Toner Low, buy a new
toner cartridge and have it ready before you
get a Replace Toner message.
Replace Toner A
When the following message appears on the
LCD, you need to replace the toner cartridge:
Replace Toner
The machine will stop printing until you
replace the toner cartridge. A new and
unused original Brother toner cartridge will
reset the Replace Toner mode.
To force the machine to continue printing
after the LCD shows Replace Toner,
set the machine to Continue mode (Menu,
1, 8, and choose Continue). The
machine will continue printing until the
LCD shows Toner Ended. (For details
about the Toner settings, see Toner
Settings in Chapter 1 of the Advanced
User's Guide.)
Toner Ended A
Toner Ended
The machine stops printing until you replace
the toner cartridge with a new one. (See
Replacing the toner cartridge on page 57.)
56
Routine maintenance
CAUTION
Replacing the toner cartridge A
a Make sure that the machine is turned
on.
b Open the front cover and leave the
machine turned on for 10 minutes to
cool down.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover (back output tray) of the
machine, DO NOT touch the shaded parts
shown in the illustration. If you do this, you
may get burned.
c Take out the drum unit and toner
cartridge assembly.
A
57
d Push down the green lock lever and take
WARNING
IMPORTANT
the toner cartridge out of the drum unit.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat, level, stable surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustration.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray or any type of flammable substance
to clean the inside or outside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal booklet for how to clean the
machine.
Be careful not to inhale toner.
58
Note
• Be sure to seal up the toner cartridge
IMPORTANT
IMPORTANT
tightly in a suitable bag so that toner
powder does not spill out of the cartridge.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office. (See
EU Directive 2002/96/EC and EN 50419 in
the Safety and Legal booklet.)
e Unpack the new toner cartridge. Hold
the cartridge level with both hands and
gently shake it from side to side several
times to spread the toner evenly inside
the cartridge.
Routine maintenance
the refilling of empty cartridges with toner
from other sources. If damage is caused
to the drum unit or other part of this
machine as a result of the use of toner or
toner cartridges other than genuine
Brother Original products due to the
incompatibility or lack of suitability of those
products with this machine, any repairs
required as a result may not be covered by
the warranty.
f Pull off the protective cover.
• Unpack the toner cartridge just before you
put it in the machine. If a toner cartridge is
left unpacked for a long time, the toner life
will be shortened.
• Brother machines are designed to work
with toner of a particular specification and
will work to a level of optimum
performance when used with genuine
Brother Original toner cartridges. Brother
cannot guarantee this optimum
performance if toner or toner cartridges of
other specifications are used. Brother
does not therefore recommend the use of
cartridges other than genuine Brother
Original cartridges with this machine, or
Put the toner cartridge in the drum unit
immediately after you have removed the
protective cover. To prevent any
degradation to the print quality, DO NOT
touch the shaded parts shown in the
illustrations.
A
59
g Put the new toner cartridge firmly into
Note
Note
Note
the drum unit until you hear it lock into
place. If you put it in properly, the green
lock lever will lift automatically.
h Clean the corona wire inside the drum
unit by gently sliding the green tab from
left to right and right to left several times.
1
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
i Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
Make sure that you put in the toner
cartridge properly or it may separate from
the drum unit.
60
After replacing the toner cartridge, DO NOT
turn off the machine's power switch or open the
front cover until the LCD clears the
Wait
message and returns to Ready mode.
Please
Routine maintenance
IMPORTANT
IMPORTANT
CAUTION
Replacing the drum unit A
Model name: DR-2200
A new drum unit can print approximately
12,000 A4 or Letter size single-sided pages.
For best performance, use only a genuine
Brother Original drum unit and genuine
Brother Original toner units. Printing with a
third-party drum unit or toner unit may
reduce not only the print quality but also
the quality and life of the machine itself.
Warranty coverage may not apply to
problems caused by the use of a
third-party drum or toner unit.
Drum Error A
Drum Error
The corona wire has become dirty. Clean the
corona wire in the drum unit. (See Cleaning
the corona wire on page 67.)
If you cleaned the corona wire and Drum
Error was not cleared, replace the drum unit
with a new one.
Replace Drum A
Replace Drum
We cannot guarantee the print quality. Please
replace the drum unit with a new one. We
recommend a genuine Brother Original drum
unit be installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Replacing the drum unit A
• While removing the drum unit, handle it
carefully because it may contain toner. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• Every time you replace the drum unit,
clean the inside of the machine. (See
Cleaning the machine on page 65.)
a Make sure that the machine is turned
on.
b Open the front cover and leave the
machine turned on for 10 minutes to
cool down.
A
Please replace the drum unit with a new one.
We recommend a genuine Brother Original
drum unit be installed at this time.
After replacement, reset the drum counter by
following the instructions included with the
new drum unit.
Drum Stop A
Drum Stop
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. When you open the front or
back cover (back output tray) of the
machine, DO NOT touch the shaded parts
shown in the illustration. If you do this, you
may get burned.
61
WARNING
c Take out the drum unit and toner
cartridge assembly.
d Push down the green lock lever and take
the toner cartridge out of the drum unit.
DO NOT put a toner cartridge into a fire. It
could explode, resulting in injuries.
DO NOT use cleaning materials that
contain ammonia, alcohol, any type of
spray, or any type of flammable substance
to clean the outside or inside of the
machine. Doing this may cause a fire or
electrical shock.
See To use the product safely in the Safety
and Legal booklet for how to clean the
machine.
62
Be careful not to inhale toner.
Routine maintenance
IMPORTANT
Note
IMPORTANT
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• We recommend that you place the drum
unit and/or the toner cartridge on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
• Be sure to seal up the used drum unit
tightly in a bag so that toner powder does
not spill out of the unit.
• If you choose not to return your used
consumable, please discard the used
consumable according to local
regulations, keeping it separate from
domestic waste. If you have questions,
call your local waste disposal office. (See
EU Directive 2002/96/EC and EN 50419 in
the Safety and Legal booklet.)
e Unpack the new drum unit.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
A
• Unpack the drum unit just before you put it
in the machine. Exposure to direct sunlight
or room light may damage the drum unit.
63
f Put the toner cartridge firmly into the
Note
Note
new drum unit until it locks into place. If
you put the cartridge in properly, the
green lock lever will lift automatically.
g Clean the corona wire of the drum unit
by gently sliding the green tab from left
to right and right to left several times.
1
Be sure to return the green tab to the
home position (a) (1). If you do not, printed
pages may have a vertical stripe.
h Put the new drum unit and toner
cartridge assembly in the machine.
Make sure that you put in the toner
cartridge correctly or it may separate from
the drum unit.
64
Resetting the drum counter A
When you replace the drum unit with a new
one, you need to reset the drum counter by
completing the following steps:
a Press Clear.
To confirm you are installing a new drum
unit, press 1.
b When the LCD shows Accepted, close
the front cover.
Routine maintenance
WARNING
IMPORTANT
Note
Cleaning the machine A
Clean the outside and inside of the machine
regularly with a dry, lint-free cloth. When you
replace the toner cartridge or the drum unit,
make sure that you clean the inside of the
machine. If printed pages are stained with
toner, clean the inside of the machine with a
dry, lint-free cloth.
DO NOT use any flammable substances,
spray or organic solvent/liquids containing
alcohol/ammonia to clean the outside or
inside of the machine. Doing this may
cause a fire or electrical shock.
See To use the product safely in the Safety
and Legal booklet for how to clean the
machine.
Cleaning the outside of the machine A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the electrical socket.
(For MFC-7360N and MFC-7460DN) To
prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report on page 81.
b Pull the paper tray completely out of the
machine.
Be careful not to inhale toner.
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine
will damage the surface of the machine.
A
65
c Wipe the outside of the machine with a
Note
dry, lint-free soft cloth to remove dust.
d Remove any paper that is in the paper
tray.
Cleaning the scanner glass A
a Turn off the machine. Unplug the
telephone line cord first, disconnect all
cables, and then unplug the power cord
from the eclectrical socket.
(For MFC-7360N and MFC-7460DN) To
prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report on page 81.
b Lift the document cover (1).
Clean the white plastic surface (2) and
scanner glass (3) underneath it with a
soft lint-free cloth moistened with water.
1
e Wipe the inside and the outside of the
paper tray with a dry, lint-free soft cloth
to remove dust.
f Re-load the paper and put the paper tray
firmly back in the machine.
g Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
2
3
66
Routine maintenance
Note
CAUTION
2
1
c In the ADF unit, clean the white bar (1)
and the scanner glass strip (2)
underneath it with a soft lint-free cloth
moistened with water.
In addition to cleaning the scanner glass
and glass strip with a soft lint-free cloth
moistened with water, run your finger tip
over the glass to see if you can feel
anything on it. If you feel dirt or debris,
clean the glass again concentrating on
that area. You may need to repeat the
cleaning process three or four times. To
test, make a copy after each cleaning.
d Plug the machine’s power cord back into
the electrical socket first, connect all
cables, and then plug in the telephone
line cord. Turn on the machine.
Cleaning the corona wire A
If you have print quality problems, clean the
corona wire as follows:
a Open the front cover and leave the
machine turned on for 10 minutes to
cool down.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be
extremely hot. Wait for the machine to cool
down before you touch the internal parts of
the machine.
A
67
b Slowly take out the drum unit and toner
CAUTION
Note
cartridge assembly.
We recommend that you place the drum
unit and toner cartridge assembly on a
clean, flat surface with a sheet of
disposable paper or cloth underneath it in
case you accidentally spill or scatter toner.
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes, wipe or
wash it off with cold water at once.
To prevent damage to the machine caused
by static electricity, DO NOT touch the
electrodes shown in the illustration.
c Clean the corona wire inside the drum
unit by gently sliding the green tab from
right to left and left to right several times.
1
Be sure to return the tab to the home
position (a) (1). If you do not, printed
pages may have a vertical stripe.
d Put the drum unit and toner cartridge
assembly back into the machine. Close
the front cover.
68
Routine maintenance
Cleaning the drum unit A
If you have print quality problems, the drum
may have foreign material, such as glue from
a label stuck on the drum surface. Follow the
steps below to solve the problem.
a Prepare blank A4 or Letter size paper.
b Make sure the machine is in Ready
mode.
c Open the back cover (face-up output
tray).
f Using both hands, slide the manual feed
paper guides to the width of the paper
that you are going to use.
g Using both hands, put one piece of A4 or
Letter size paper in the manual feed slot
until the top edge of the paper touches
the paper feed roller. When you feel the
machine pull in the paper, let go. The
machine will start the Drum Cleaning
process.
d Open the manual feed slot cover.
e Press Clear and Menu at the same
time. The Drum Cleaning message
will appear on the LCD.
A
69
Note
• The machine makes a mechanical noise
during the Drum Cleaning process
because the machine rotates the OPC
drum in reverse. This noise is not due to a
malfunction of the machine.
• DO NOT put more than one sheet of paper
in the manual feed slot at any one time, as
it may cause a jam.
• If the paper in the manual feed slot is other
than A4 or Letter size, the machine will
stop the Drum Cleaning process and eject
the paper.
• Make sure that the paper is straight and in
the proper position in the manual feed slot.
If it is not, it may not be fed properly,
resulting in a skewed printout or a paper
jam.
• DO NOT close the back cover (face-up
output tray) during the Drum Cleaning
process. The machine will stop the Drum
Cleaning process and eject the paper. It
may cause a jam.
• If the machine receives a print job before
you put the sheet of paper in the manual
feed slot, the machine will finish the Drum
Cleaning process first, and then print the
print job.
h When the machine has finished
cleaning, the machine returns to Ready
mode.
If the problem is not solved yet, follow the
steps below:
a Open the front cover and leave the
machine turned on for 10 minutes to
cool down.
b Slowly take out the drum unit and toner
cartridge assembly.
i Repeat steps e to h two more times
using a new blank sheet of paper each
time. Upon completion please discard
the used paper.
70
CAUTION
IMPORTANT
We recommend that you put the drum unit
and toner cartridge assembly on a clean,
flat surface with a sheet of disposable
paper or cloth underneath it in case you
accidentally spill or scatter toner.
Handle the toner cartridge carefully. If toner
scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
To prevent damage to the machine caused
by static electricity, DO NOT touch the
electrodes shown in the illustration.
Routine maintenance
c Push down the green lock lever and take
the toner cartridge out of the drum unit.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations below.
A
71
• To prevent damage to the machine from
IMPORTANT
static electricity, DO NOT touch the
electrodes shown in the illustration.
e
Turn the drum unit gear by hand while
looking at the surface of the OPC drum (1).
d Put the print sample in front of the drum
unit, and find the exact position of the
poor print.
1
f When you have found the mark on the
drum that matches the print sample,
wipe the surface of the OPC drum with a
dry cotton swab until the dust or glue on
the surface comes off.
72
DO NOT clean the surface of the
photosensitive drum with a sharp object.
Routine maintenance
g Put the toner cartridge back into the
drum unit until it locks into place. If you
put the cartridge in properly, the green
lock lever will lift automatically.
h Put the drum unit and toner cartridge
assembly back in the machine.
i Close the front cover.
73
A
Cleaning the paper pick-up
Note
rollers A
If you have paper feed problems, clean the
pick-up rollers as follows:
a Turn off the machine. Unplug the power
cord from the electrical socket.
(For MFC-7360N and MFC-7460DN) To
prevent you from losing any important
messages, see Transferring your faxes or
Fax Journal report on page 81.
b Pull the paper tray completely out of the
machine.
c Tightly wring out a lint-free cloth soaked
in lukewarm water, and then wipe the
separator pad (1) of the paper tray with
it to remove dust.
1
74
Routine maintenance
1
d Wipe the two pick-up rollers (1) inside of
the machine to remove dust.
Checking the machine A
Checking the Page Counters A
You can see the machine’s Page Counters
for copies, printed pages, reports and lists,
faxes or a summary total.
a (For MFC-7360N/MFC-7460DN) Press
Menu, 6, 2.
(For MFC-7860DW) Press Menu, 7, 2.
b Press a or b to see Total, Fax/List,
Copy or Print.
c Press Stop/Exit.
Checking the remaining life of parts A
You can see the machine’s parts life on the
LCD.
e Put the paper tray back in the machine.
f Plug the machine’s power cord back into
the electrical socket. Turn on the
machine.
a (For MFC-7360N/MFC-7460DN) Press
Menu, 6, 3.
(For MFC-7860DW) Press Menu, 7, 3.
b Press Stop/Exit.
A
75
Troubleshooting B
B
Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error or required routine maintenance and
shows the appropriate message. The most common error and maintenance messages are shown
below.
You can clear most errors and perform routine maintenance messages by yourself. If you need
more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips:
Visit us at http://solutions.brother.com/
Error Message Cause Action
Access Denied
BT Call Sign On
(U.K. only)
Cartridge Error The toner cartridge is not installed
Comm.Error Poor telephone line quality
Connection Fail You tried to poll a fax machine
Cooling Down
Wait for a while
The function you want to use is
restricted by Secure Function Lock.
BT Call Sign is set to On. You
cannot change the Receive Mode
from Manual to another mode.
correctly.
caused a communication error.
that is not in Polled Waiting mode.
The temperature of the drum unit
or toner cartridge is too hot. The
machine will pause its current
print job and go into cooling down
mode. During the cooling down
mode, you will hear the cooling
fan running while the LCD shows
Cooling Down, and Wait for
a while.
.
Contact your administrator to check your
Secure Function Lock Settings.
Set BT Call Sign to Off. See BT Call
Sign (U.K. only) in Chapter 5 of the
Advanced User's Guide.
Pull out the drum unit and remove the toner
cartridge, then re-install the toner cartridge
in the drum unit.
Try sending the fax again or try connecting the
machine to another telephone line. If the
problem continues, call the telephone company
and ask them to check your telephone line.
Check the other fax machine’s polling setup.
Make sure that you can hear the fan in the
machine spinning and that the exhaust
outlet is not blocked by something.
If the fan is spinning, remove any obstacles
that surround the exhaust outlet, and then
leave the machine turned on but do not use
it for several minutes.
If the fan is not spinning do one of the
following:
(For MFC-7360N and MFC-7460DN )
See Transferring your faxes or Fax Journal
report on page 81 before disconnecting the
machine so you will not lose any important
messages.
Then, disconnect the machine from the
power for several minutes and then
reconnect it.
(For MFC-7860DW)
Disconnect the machine from the power for
several minutes, then reconnect it.
76
Troubleshooting
Error Message Cause Action
Cover is Open The front cover is not completely
closed.
Cover is Open The ADF cover is not completely
closed.
The ADF is open while loading a
document.
Cover is Open The fuser cover is not completely
closed or paper was jammed in
the back of the machine when
you turned on the power.
Disconnected The other person or other
person’s fax machine stopped the
call.
Document Jam The document was not inserted
or fed correctly, or the document
scanned from the ADF was too
long.
Drum Error The corona wire on the drum unit
needs to be cleaned.
Drum Stop It is time to replace the drum unit. Replace the drum unit. (See Replacing the
Duplex Disabled The duplex tray is removed or is
not properly installed.
The back of the machine is not
closed completely.
EL Error The machine has a mechanical
problem.
Fuser Error The temperature of the fuser unit
does not rise to a specified
temperature within the specified
time.
The fuser unit is too hot.
Close the front cover of the machine.
Close the ADF cover of the machine.
Close the ADF cover of the machine, then
press Stop/Exit.
Close the fuser cover of the machine.
Make sure paper is not jammed inside
the back of the machine, and then close
the fuser cover and press Start.
Try to send or receive again.
See Document is jammed in the top of the
ADF unit on page 82 or Using the automatic
document feeder (ADF) on page 22.
Clean the corona wire on the drum unit.
(See Cleaning the corona wire on page 67.)
drum unit on page 61.)
Carefully put the duplex tray into the
machine until it clicks into place.
Close the back cover of the machine.
Open the front cover and close it again.
(For MFC-7360N and MFC-7460DN )
Received fax messages still in memory will
be lost when the machine is turned off. See
Transferring your faxes or Fax Journal
report on page 81 before disconnecting the
machine so you will not lose any important
messages. Then, turn the power switch off,
wait a few seconds, and then turn it on
again. Leave the machine for 15 minutes
with the power on.
(For MFC-7860DW)
Turn the power switch off, wait a few
seconds, and then turn it on again. Leave
the machine for 15 minutes with the power
on.
B
77
Error Message Cause Action
Init Unable XX The machine has a mechanical
problem.
Jam Duplex The paper is jammed in the
duplex tray at the back of the
machine.
Jam Inside The paper is jammed inside the
machine.
Jam Rear The paper is jammed in the back
of the machine.
Jam Tray The paper is jammed in the paper
tray of the machine.
Limit Exceeded The Page Limit set in Secure
Function Lock 2.0 for your ID was
reached.
Manual Feed Manual Feed was selected as
the paper source when there was
no paper in the manual feed slot.
No Paper The machine is out of paper or
paper is not correctly loaded in
the paper tray.
No Response/Busy The number you dialled does not
answer or is busy.
No Toner The toner cartridge is not installed
correctly.
(For MFC-7360N and MFC-7460DN)
Received fax messages still in memory
will be lost when the machine is turned
off. See Transferring your faxes or Fax
Journal report on page 81 before
disconnecting the machine so you will
not lose any important messages.
Then, disconnect the machine from the
power for several minutes and then
reconnect it.
(For MFC-7860DW)
Disconnect the machine from the power
for several minutes, then reconnect it.
If the problem continues, call your
Brother dealer.
(See Paper is jammed in the Duplex Tray
(MFC-7460DN and MFC-7860DW)
on page 92.)
(See Paper is jammed inside the machine
on page 87.)
(See Paper is jammed at the back of the
machine on page 85.)
(See Paper is jammed in the standard paper
tray on page 84.)
Contact your administrator to check your
Secure Function Lock Settings.
Place a sheet of paper in the manual feed
slot. (See Loading paper in the manual feed
slot on page 12.)
Do one of the following:
Refill the paper in the paper tray and
press Start.
Remove the paper and load it again.
Then press Start.
If the problem is not resolved, the paper
pick-up roller may need to be cleaned.
Clean the paper pick-up roller. (See
Cleaning the paper pick-up rollers
on page 74.)
Verify the number and try again.
Pull out the drum unit. Take out the toner
cartridge and then put it back into the drum
unit.
78
Troubleshooting
Error Message Cause Action
Not Available This function is not permitted to
all IDs by Secure Function Lock
2.0.
Out of Memory The machine’s memory is full. Fax sending or copy operation in
Print Unable XX The machine has a mechanical
problem.
Replace Drum It is time to replace the drum unit. Replace the drum unit.
The drum unit counter was not
reset when a new drum was
installed.
Contact your administrator to check your
Secure Function Lock Settings.
progress
Do one of the following:
Press Start to send or copy the scanned
pages.
Press Stop/Exit and wait until the other
operations in progress finish, and then
try again.
Clear the faxes from the memory.
Print the faxes that are stored in the
memory to restore the memory to 100%.
Then turn off Fax Storage to avoid
storing more faxes in the memory. (See
Printing a fax from the memory in
Chapter 4 of the Advanced User's Guide
and Fax Storage in Chapter 4 of the
Advanced User's Guide.)
Print operation in process
Do one of the following:
Reduce the print resolution. (See Basic
tab in the Software User’s Guide.)
Clear the faxes from the memory. (See
the above explanation.)
Do one of the following:
(For MFC-7360N and MFC-7460DN )
Transferring your faxes or Fax Journal
report on page 81 before disconnecting
the machine so you will not lose any
important messages. Then, disconnect
the machine from the power for several
minutes and then reconnect it.
(For MFC-7860DW)
Disconnect the machine from the power
for several minutes, then reconnect it.
If the problem continues, call your
Brother dealer.
(See Replacing the drum unit on page 61.)
Reset the drum unit counter.
(See Replacing the drum unit on page 61.)
B
79
Error Message Cause Action
Replace Toner The machine will stop printing
until you replace the toner
cartridge.
Scan Unable XX The machine has a mechanical
problem.
Size Error DX The paper in the tray is not a
suitable size for automatic duplex
printing.
Size mismatch The paper in the tray is not a
correct size.
Toner Ended It is time to replace the toner
cartridge.
Toner Low The toner is low. Buy a new toner cartridge before you get a
If you have set the Toner setting to Stop,
replace the toner cartridge with a new and
unused original Brother toner cartridge. This
will reset the Replace Toner mode. (See
Replacing the toner cartridge on page 56.)
If you have set the Toner setting to
Continue, the machine will continue to
print data until the LCD shows Toner
Ended. For how to operate the machine in
Continue mode, see Toner Settings in
Chapter 1 of the Advanced User's Guide.
(For MFC-7360N and MFC-7460DN )
See Transferring your faxes or Fax
Journal report on page 81 before
disconnecting the machine so you will
not lose any important messages. Then,
disconnect the machine from the power
for several minutes and then reconnect
it.
(For MFC-7860DW)
Disconnect the machine from the power
for several minutes, then reconnect it.
If the problem continues, call your
Brother dealer.
Load A4 paper for automatic duplex printing,
and then press Start. (See Print media
on page 139.)
Load an appropriate size of paper in the
tray, and re-set the “Paper Size” (Menu, 1,
2, 2). (See Paper Size on page 17.)
Replace the toner cartridge with a new one.
(See Replacing the toner cartridge
on page 56.)
Replace Toner message.
80
Troubleshooting
Note
Transferring your faxes or Fax Journal report B
If the LCD shows:
Init Unable XX
Print Unable XX
Scan Unable XX
(MFC-7360N and MFC-7460DN)
If it is necessary to disconnect the machine
from the AC power outlet, we recommend
transferring your faxes to another fax
machine or to your PC before you unplug the
machine. (See Transferring faxes to another
fax machine on page 81 or Transferring faxes
to your PC on page 81.)
You can also transfer the Fax Journal report
to see if there are any faxes you need to
transfer. (See Transferring Fax Journal report
to another fax machine on page 81.)
If there is an error message on the
machine’s LCD, after the faxes have been
transferred, disconnect the machine from
the power source for several minutes, and
then reconnect it.
Transferring faxes to another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (station ID) in the Quick
Setup Guide.)
a Press Menu, 9, 0, 1.
b Do one of the following:
If the LCD shows No Data, there are
no faxes left in the machine’s
memory. Press Stop/Exit.
Enter the fax number to which faxes
will be forwarded. Press Start.
Transferring faxes to your PC B
You can transfer the faxes from your
machine’s memory to your PC.
a Make sure that you have installed MFL-
Pro Suite on your PC, and then turn on
PC-Fax Receiving on the PC. (For
details about PC-Fax Receive, see
PC-FAX receiving in the Software
User’s Guide.)
b Make sure that you have set PC Fax
Receive on the machine. (See PC-Fax
Receive in Chapter 4 of the Advanced
User's Guide.)
If faxes are in the machine’s memory
when you set up PC-Fax Receive, the
LCD will ask if you want to transfer the
faxes to your PC.
c Do one of the following:
To transfer all faxes to your PC,
press 1. You will be asked if you want
a backup print.
To exit and leave the faxes in the
memory, press 2.
d Press Stop/Exit.
Transferring Fax Journal report to another fax machine
B
If you have not set up your Station ID, you
cannot enter fax transfer mode. (See Enter
personal information (station ID) in the Quick
Setup Guide.)
a Press Menu, 9, 0, 2.
b Enter the fax number to which the Fax
Journal report will be forwarded.
c Press Start.
B
B
81
Document Jams B
Document is jammed in the top of the ADF unit B
Document is jammed under the document cover B
a Take out any paper from the ADF that is
not jammed.
a Take out any paper from the ADF that is
not jammed.
b Open the ADF cover.
c Pull the jammed document out to the
left.
d Close the ADF cover.
e Press Stop/Exit.
b Lift the document cover.
c Pull the jammed document out to the
right.
d Close the document cover.
82
e Press Stop/Exit.
Troubleshooting
Removing small documents jammed in the ADF B
a Lift the document cover.
b Insert a piece of stiff paper, such as
cardstock, into the ADF to push any
small paper scraps through.
Document is jammed at the output tray B
a Take out any paper from the ADF that is
not jammed.
b Pull the jammed document out to the
right.
c Close the document cover.
d Press Stop/Exit.
c Press Stop/Exit.
B
83
Paper Jams B
IMPORTANT
Note
Paper is jammed in the standard paper tray B
If the LCD shows Jam Tray, follow these
steps:
If the paper cannot easily be removed in
this direction, stop and follow the
instructions for Paper is jammed inside the
machine on page 87.
a Pull the paper tray completely out of the
machine.
b Use both hands to slowly pull out the
jammed paper.
Pulling out the jammed paper downwards
allows you to remove the paper more
easily.
c Make sure the paper is below the
maximum paper mark (b b b) (1) of the
paper tray. While pressing the green
paper-guide release lever, slide the
paper guides to fit the paper size. Make
sure that the guides are firmly in the
slots. (See Loading paper in the
standard paper tray on page 10.)
1
84
d Put the paper tray firmly back in the
machine.
Paper is jammed at the back
CAUTION
of the machine B
Troubleshooting
If the LCD shows Jam Rear, a paper jam
occurred behind the back cover. Follow these
steps:
a Open the front cover. Leave the
machine turned on for 10 minutes to
cool down.
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be extremely
hot. When you open the front or back cover
(back output tray) of the machine, DO NOT
touch the shaded parts shown in the
illustration. If you do this, you may get burned.
b Slowly take out the drum unit and toner
cartridge assembly.
85
B
IMPORTANT
• We recommend that you place the drum
unit and the toner cartridge on a clean, flat
surface with a sheet of disposable paper
or cloth underneath it in case you
accidentally spill or scatter toner.
• To prevent damage to the machine
caused by static electricity, DO NOT touch
the electrodes shown in the illustration.
c Open the back cover (face-up output
tray).
d Pull down the tabs at the left and right
hand sides to open the fuser cover (1).
1
86
Troubleshooting
e Using both hands, gently pull the
jammed paper out of the fuser unit.
f Close the fuser cover and the back
cover (face-up output tray).
g Put the drum unit and toner cartridge
assembly back into the machine.
Paper is jammed inside the machine B
If the LCD shows Jam Inside, follow these
steps:
a Open the front cover. Leave the
machine turned on for 10 minutes to
cool down.
h Close the front cover. If the machine
does not start printing automatically,
press Start.
B
87
CAUTION
HOT SURFACE
After you have just used the machine, some
internal parts of the machine will be extremely
hot. When you open the front or back cover
(back output tray) of the machine, DO NOT
touch the shaded parts shown in the
illustration. If you do this, you may get burned.
b Slowly take out the drum unit and toner
cartridge assembly. The jammed paper
may be pulled out with the drum unit and
toner cartridge assembly, or this may
release the paper so you can pull it out
inside of the machine.
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Troubleshooting
IMPORTANT
IMPORTANT
• We recommend that you put the drum unit
and toner cartridge assembly on a piece of
disposable paper or cloth in case you
accidentally spill or scatter toner.
• To prevent damage to the machine from
static electricity, DO NOT touch the
electrodes shown in the illustration.
c Push down the green lock lever and take
the toner cartridge out of the drum unit.
Clear the jammed paper if there is any
inside the drum unit.
• Handle the toner cartridge carefully. If
toner scatters on your hands or clothes,
immediately wipe or wash it off with cold
water.
• To avoid print quality problems, DO NOT
touch the shaded parts shown in the
illustrations.
B
89
d Put the toner cartridge back into the
drum unit until it locks into place. If you
put the cartridge in correctly, the green
lock lever will lift automatically.
e Do one of the following:
If you were able to remove the drum
unit and toner cartridge assembly
and the jammed paper, then go to
step j.
If you cannot remove the drum unit
and toner cartridge assembly easily,
do not use extra force. Instead, lift
the scanner cover.
Use both hands to carefully pull the
jammed paper up and out of the output
tray opening.
f Close the scanner cover.
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