Brother mcp-j2330dw, mcp-j2730dw, mcp-j5330dw, mcp-j5335dw, mcp-j5730dw Service Manual

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Brother Inkjet MFC

SERVICE MANUAL

MODELS: MFC-J2330DW/J2730DW

MFC-J5330DW/J5335DW MFC-J5730DW/J5830DW MFC-J5930DW

Read this manual thoroughly before maintenance work. Keep this manual in a convenient place for quick and easy reference at all times.

September 2016 SM-FAX173 8CH2* (1)

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Trademarks

Microsoft, Windows, Windows Vista and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Macintosh and OS X are trademarks of Apple Inc., registered in the United States and other countries.

Wi-Fi is a registered trademark of Wi-Fi Alliance.

WPA and WPA2 are trademarks of Wi-Fi Alliance.

Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.

Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.

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Preface

This Service Manual is intended for use by service personnel and details the specifications, construction, and maintenance for the Brother machines noted on the front cover. It includes information required for troubleshooting and service--disassembly, reassembly, and lubrication--so that service personnel will be able to understand equipment function, repair the equipment in a timely manner and order spare parts as necessary.

To perform appropriate maintenance so that the machine is always in the best possible condition for the customer, service personnel must adequately understand and apply this manual.

The table below shows the functional comparison between the models covered by this manual.

MFC-

J2330DW

Duplex Scan ---  --- ---  --- 

LCD 2.7 inch 3.7 inch 2.7 inch 2.7 inch 3.7 inch 3.7 inch 3.7 inch

Manual feed slot

MP Tray ---  --- ---  Lower Tray ---  --- ---  ---  NFC --- --- --- --- --- --- 

Paper remaining sensor

 --- --- --- ---

--- --- --- --- --- --- 

MFC-

J2730DW

MFC-

J5330DW

MFC-

J5335DW

MFC-

J5730DW

MFC-

J5830DW

MFC-

J5930DW

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SAFETY INFORMATION......................................................................................................... i

CHAPTER 1 SPECIFICATIONS......................................................................................... 1-1

1 GENERAL ...................................................................................................................... 1-1

1.1 General.................................................................................................................. 1-1

1.2 Media Specification ...............................................................................................1-2

1.3 Paper Handling...................................................................................................... 1-5

1.4 LCD Panel .............................................................................................................1-5

1.5 Memory.................................................................................................................. 1-5

1.6 Interface................................................................................................................. 1-6

1.7 Others.................................................................................................................... 1-7

2 FAX................................................................................................................................. 1-8

3 PRINTER ........................................................................................................................1-8

4 COPY.............................................................................................................................. 1-9

5 SCANNER ...................................................................................................................... 1-9

6 SOFTWARE ................................................................................................................. 1-10

7 NETWORK ................................................................................................................... 1-10

7.1 Network ...............................................................................................................1-10

7.2 Wired ...................................................................................................................1-10

7.3 Wireless............................................................................................................... 1-10

8 SUPPLIES/OPTIONS ...................................................................................................1-11

9 SERVICE INFORMATION............................................................................................ 1-11

10 PAPER .........................................................................................................................1-12

10.1 Paper................................................................................................................... 1-12

10.2 Unprintable Area..................................................................................................1-14

CHAPTER 2 TROUBLESHOOTING...................................................................................2-1

1 INTRODUCTION ............................................................................................................ 2-1

1.1 Precautions............................................................................................................ 2-1

1.2 Initial Check........................................................................................................... 2-1

2 OVERVIEW ....................................................................................................................2-3

2.1 Cross-section Drawings.........................................................................................2-3

2.1.1 Document scanning ......................................................................................2-3

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2.1.2 Printer part ....................................................................................................2-4

2.2 Document Feeding Path/Recording Paper Feeding Path.....................................2-5

2.2.1 Document Feeding Path ...............................................................................2-5

2.2.2 Recording Paper Feeding Path.....................................................................2-5

2.3 Parts Names and Functions..................................................................................2-6

2.4 Block Diagram.......................................................................................................2-8

2.5 Components..........................................................................................................2-9

3 ERROR INDICATION...................................................................................................2-10

3.1 Error Code...........................................................................................................2-10

3.2 Error Messages ..................................................................................................2-17

3.3 Communications Error ........................................................................................2-20

4 TROUBLESHOOTING .................................................................................................2-24

4.1 Error Cause and Solutions ..................................................................................2-24

4.2 Recording Paper Feeding Problems...................................................................2-53

4.2.1 Paper is not fed from paper tray #1/#2........................................................2-53

4.2.2 Paper is not fed from manual feed slot .......................................................2-54

4.2.3 Paper is not fed from MP tray .....................................................................2-55

4.2.4 Two or more sheets of paper are fed from the paper tray...........................2-56

4.2.5 Two or more sheets of paper are fed from the MP tray. .............................2-56

4.2.6 Paper feeding at an angle...........................................................................2-57

4.2.7 Recording paper jam...................................................................................2-57

4.2.8 Prints only single side of the paper when duplex-printing...........................2-61

4.2.9 “No Paper Fed” is displayed........................................................................2-61

4.3 Print-image Problems..........................................................................................2-62

4.3.1 Defective images.........................................................................................2-62

4.3.2 Print-image problems..................................................................................2-63

4.4 Software-related Problems..................................................................................2-73

4.4.1 Cannot print data.........................................................................................2-73

4.5 Network Problems...............................................................................................2-73

4.5.1 Cannot make a print through network connection.......................................2-73

4.6 Control Panel Problems.......................................................................................2-74

4.6.1 No display on LCD/Incorrect display on LCD..............................................2-74

4.6.2 No display on LED ......................................................................................2-74

4.6.3 The control panel does not work.................................................................2-74

4.6.4 Touch panel inoperative..............................................................................2-75

4.7 Document Feeding Problems..............................................................................2-76

4.7.1 Document can not be fed............................................................................2-76

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4.7.2 Document double feeding...........................................................................2-76

4.7.3 Document jam.............................................................................................2-77

4.7.4 Wrinkles on documents...............................................................................2-79

4.7.5 Document size not correctly detected.........................................................2-79

4.8 Scanned-image Problems...................................................................................2-80

4.8.1 Defective images.........................................................................................2-80

4.8.2 Troubleshooting from image defect.............................................................2-80

4.9 Fax Problems ......................................................................................................2-85

4.9.1 No faxes can be sent ..................................................................................2-85

4.9.2 No faxes can be received............................................................................2-85

4.9.3 A communications error occurs...................................................................2-85

4.10 Other Problems ...................................................................................................2-86

4.10.1 The machine cannot be powered ON .........................................................2-86

4.10.2 USB flash memory does not function..........................................................2-86

4.10.3 Data of USB flash memory does not read...................................................2-86

4.10.4 Internal memory errors................................................................................2-87

4.10.5 Security Function Lock related problems....................................................2-87

4.10.6 Ink cartridge related problems.....................................................................2-87

4.10.7 Noise comes from machine.........................................................................2-88

4.10.8 “Unusable Device” is displayed...................................................................2-88

CHAPTER 3 DISASSEMBLY AND ASSEMBLY ...............................................................3-1

1 PRECAUTIONS BEFORE PROCEEDING ....................................................................3-1

2 PACKING .......................................................................................................................3-2

3 SCREW CATALOGUE...................................................................................................3-3

4 SCREW TORQUE LIST .................................................................................................3-4

5 LUBRICATION...............................................................................................................3-6

6 OVERVIEW OF GEARS...............................................................................................3-12

7 ROUTING OF HARNESSES AND INK SUPPLY TUBES ...........................................3-13

8 DISASSEMBLY FLOW ................................................................................................3-25

9 DISASSEMBLY PROCEDURE....................................................................................3-27

9.1 Preparation..........................................................................................................3-27

9.2 MP Side Cover L .................................................................................................3-32

9.3 MP Side Cover R.................................................................................................3-33

9.4 MP Tray ASSY/MP Paper Detection Sensor PCB ..............................................3-34

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9.5 Jam Clear Cover..................................................................................................3-36

9.6 Document Scanner Side Cover L........................................................................3-37

9.7 Document Scanner Side Cover R.......................................................................3-42

9.8 ADF Unit/Document Scanner Unit.......................................................................3-43

9.9 ADF Front Cover .................................................................................................3-44

9.10 ADF Rear Cover..................................................................................................3-44

9.11 ADF Cover...........................................................................................................3-45

9.12 Document Separation Roller ASSY.....................................................................3-45

9.13 ADF Separation Pad Holder ASSY.....................................................................3-46

9.14 ADF Document Support ......................................................................................3-47

9.15 ADF Hinge...........................................................................................................3-48

9.16 ADF Document Detection Sensor PCB...............................................................3-50

9.17 Document Scanning Position Sensor PCB..........................................................3-51

9.18 Second Side CIS Flat Cable/Second Side CIS Unit............................................3-52

9.19 First Side CIS Unit/First Side CIS Flat Cable......................................................3-57

9.20 Document Cover Sensor.....................................................................................3-62

9.21 Front Cover L.......................................................................................................3-62

9.22 Ink Cartridge Cover .............................................................................................3-63

9.23 Upper Cover........................................................................................................3-64

9.24 Control Panel ASSY............................................................................................3-69

9.25 Panel Flat Cable..................................................................................................3-72

9.26 NFC PCB.............................................................................................................3-73

9.27 Panel PCB...........................................................................................................3-74

9.28 LCD PCB.............................................................................................................3-74

9.29 LCD .....................................................................................................................3-75

9.30 Touch Panel ........................................................................................................3-76

9.31 Wireless LAN PCB ..............................................................................................3-77

9.32 Main PCB ............................................................................................................3-79

9.33 Modem PCB........................................................................................................3-80

9.34 Carriage PCB ASSY............................................................................................3-81

9.35 Head Joint Rubber...............................................................................................3-85

9.36 Head/carriage Unit...............................................................................................3-88

9.37 CR Timing Belt ....................................................................................................3-90

9.38 Ink Refill ASSY....................................................................................................3-92

9.39 Ink Absorber Felt (For Ink Refill ASSY)/Ink Absorber Felt

(For Ink Refill ASSY)2 .........................................................................................3-93

9.40 Ink Cartridge Cover Sensor.................................................................................3-94

9.41 Ink Absorber Box.................................................................................................3-95

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9.42 Switchback Sensor PCB......................................................................................3-96

9.43 CR Encoder Strip...............................................................................................3-101

9.44 Carriage Motor...................................................................................................3-102

9.45 Flushing Base....................................................................................................3-105

9.46 LT Frame ASSY ................................................................................................3-106

9.47 T2 Bank ASSY...................................................................................................3-109

9.48 Power Supply PCB ASSY .................................................................................3-110

9.49 Switchback Roller..............................................................................................3-112

9.50 PF Encoder Disk................................................................................................3-113

9.51 PF Encoder Sensor PCB...................................................................................3-114

9.52 Paper Feed Motor..............................................................................................3-116

9.53 Paper Feed Roller .............................................................................................3-118

9.54 Maintenance Unit...............................................................................................3-119

9.55 Ink Absorber Felt (For Maintenance Unit) .........................................................3-121

9.56 Platen/Paper Ejection Roller..............................................................................3-122

9.57 Registration Sensor PCB...................................................................................3-125

9.58 Flushing Box......................................................................................................3-128

9.59 Paper Feed Arm Frame ASSY..........................................................................3-128

9.60 T1 Bank ASSY...................................................................................................3-129

9.61 T1 Base Pad / T2 Base Pad..............................................................................3-131

CHAPTER 4 ADJUSTMENTS AND UPDATING OF SETTINGS,

REQUIRED AFTER PARTS REPLACEMENT..............................................4-1

1 IF YOU REPLACE THE MAIN PCB...............................................................................4-1

1.1 Customize destinations (Maintenance mode 74)..................................................4-3

1.2 Set the CIS type (Maintenance mode 59).............................................................4-3

1.3 Install the firmware (Maintenance mode 28).........................................................4-3

1.4 Initialize the EEPROM parameters (Maintenance mode 01).................................4-5

1.5 Restore the head calibration data (Maintenance mode 68)...................................4-5

1.6 Set the serial number (Maintenance mode 80).....................................................4-5

1.7 Updating of head property data (Maintenance mode 68)......................................4-6

1.8 Restore machine information (Maintenance mode 46)..........................................4-6

1.9 Adjust the touch panel (Maintenance mode 78)....................................................4-7

1.10 Acquire white/black level data (Maintenance mode 55)........................................4-7

1.11 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65).........................................................................................4-7

1.12 Updating of paper feeding correction values (Maintenance mode 58)..................4-7

1.13 Adjustment of margins in borderless printing (Maintenance mode 66) .................4-7

1.14 Reset purge and flushing counts...........................................................................4-7

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1.15 Write head calibration data (Maintenance mode 02)............................................. 4-7

1.16 Check scanning and printing ................................................................................. 4-8

2 IF YOU REPLACE THE HEAD/CARRIAGE UNIT......................................................... 4-9

2.1 Update the head property data (Maintenance mode 68)..................................... 4-10

2.2 Perform ink supply purge (Maintenance mode 76)..............................................4-11

2.3 Check head nozzles (Maintenance mode 09) ..................................................... 4-11

2.4 Adjust head inclination......................................................................................... 4-11

2.5 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65)....................................................................................... 4-13

2.6 Updating of paper feeding correction values (Maintenance mode 58)................ 4-13

2.7 Adjustment of margins in borderless printing (Maintenance mode 66) ............... 4-13

2.8 Write head calibration data (Maintenance mode 02)........................................... 4-13

2.9 Check printing......................................................................................................4-13

2.10 Obtain machine information at the user site (Instruction to the end user)........... 4-13

3 IF YOU REPLACE THE DOCUMENT SCANNER UNIT, ADF UNIT OR CIS UNIT .... 4-14

3.1 Set the CIS type (Maintenance mode 59) (Not required after replacement of the

ADF unit on simplex scanning models) ............................................................... 4-14

3.2 Acquire white/black level data (Maintenance mode 55) (Not required after

replacement of the ADF unit on simplex scanning models) ................................ 4-14

3.3 Check scanning................................................................................................... 4-14

4 IF YOU REPLACE THE CONTROL PANEL ASSY..................................................... 4-15

4.1 Adjust the touch panel (Maintenance mode 78).................................................. 4-15

4.2 Check LCD operation (Maintenance mode 12) ................................................... 4-15

4.3 Check the operation of the control panel keys (Maintenance mode 13) ............. 4-15

5 IF YOU REPLACE THE INK ABSORBER BOX OR FLUSHING BOX .......................4-15

5.1 Reset purge and flushing counts......................................................................... 4-15

6 IF YOU REPLACE THE PAPER FEEDING RELATED PARTS AND MAINTENANCE

UNIT .............................................................................................................................4-16

6.1 Check head nozzles (Maintenance mode 09) ..................................................... 4-17

6.2 Adjustment of software correction for inclination/corrugation/ruled lines

(Maintenance mode 65)....................................................................................... 4-17

6.3 Updating of paper feeding correction values (Maintenance mode 58)................ 4-17

6.4 Adjustment of margins in borderless printing (Maintenance mode 66) ............... 4-17

6.5 Check printing......................................................................................................4-17

CHAPTER 5 SERVICE FUNCTIONS ................................................................................. 5-1

1 MAINTENANCE MODE ................................................................................................. 5-1

1.1 Entry to the Maintenance Mode.............................................................................5-1

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1.1.1 How to Enter the Maintenance Mode for Service Personnel........................5-1

1.1.2 How to Enter the End User-accessible Maintenance Mode..........................5-3

1.2 List of Maintenance-mode Functions.....................................................................5-4

1.3 Detailed Description of Maintenance-mode Functions..........................................5-5

1.3.1 EEPROM Parameter Initialization (Maintenance mode 01, 91)....................5-5

1.3.2 Creating of Head Calibration Data and Writing it into Flash ROM

(Maintenance mode 02)................................................................................5-6

1.3.3 ADF Performance Test (Maintenance mode 08)........................................5-10

1.3.4 Printout of Test Pattern (Maintenance mode 09)........................................5-11

1.3.5 Worker Switch Setting and Printout (Maintenance modes 10 and 11)........5-12

1.3.6 Operational Check of LCD (Maintenance mode 12)...................................5-15

1.3.7 Operational Check of Keys on Control Panel (Maintenance mode 13).......5-16

1.3.8 Updating of Firmware Using a USB flash memory

(Maintenance mode 28)..............................................................................5-17

1.3.9 Sensor Operational Check (Maintenance mode 32)...................................5-18

1.3.10 Printout of Dial Log (Maintenance mode 37)...............................................5-20

1.3.11 PCL/PS function setting (Maintenance mode 45).......................................5-21

1.3.12 Backup of Machine Information (Maintenance mode 46)............................5-23

1.3.13 Transfer of Received FAX Data and/or Equipment's Log

(Maintenance mode 53)..............................................................................5-25

1.3.14 Fine Adjustment of Scanning Position (Maintenance mode 54) .................5-27

1.3.15 Acquisition of White/Black Level Data (Maintenance mode 55)..................5-28

1.3.16 Cartridge IC Communication Check (Maintenance mode 57).....................5-29

1.3.17 Updating of Paper Feeding Correction Values (Maintenance mode 58).....5-30

1.3.18 Checking of CIS Travel and Specifying of CIS Type

(Maintenance mode 59)..............................................................................5-35

1.3.19 Printout of PRN/JPEG Files in USB Flash Memory

(Maintenance mode 61)..............................................................................5-36

1.3.20 Move of the Head/Carriage Unit to the Adjustment Position

(Maintenance mode 63)..............................................................................5-37

1.3.21 Adjustment of Software Correction for Inclination/Corrugation/Ruled Lines

(Maintenance mode 65)..............................................................................5-38

1.3.22 Adjustment of Margins in Borderless Printing (Maintenance mode 66) ......5-39

1.3.23 Updating of Head Property Data and Backup/Restoration of Head Calibration

Data (Maintenance mode 68)......................................................................5-41

1.3.24 Traveling Speed Check of Head/Carriage Unit (Maintenance mode 69)....5-43

1.3.25 Customizing Destinations (Maintenance mode 74).....................................5-43

1.3.26 Move of the Head/Carriage Unit to the Flushing Position

(Maintenance mode 75)..............................................................................5-45

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1.3.27 Purge Operation (Maintenance mode 76)...................................................5-46

1.3.28 Print of the Maintenance Information (Maintenance mode 77)...................5-49

1.3.29 Adjustment of Touch Panel (Maintenance mode 78)..................................5-52

1.3.30 Display of the Equipment's Log (Maintenance mode 80)............................5-53

1.3.31 Equipment Error Code Indication (Maintenance mode 82).........................5-63

1.3.32 Output of Transmission Log to the Telephone Line

(Maintenance mode 87)..............................................................................5-63

1.3.33 Assurance Mode Switch Setting (Maintenance mode 88) ..........................5-64

2 OTHER SERVICE FUNCTIONS ..................................................................................5-72

2.1 Displaying the Firmware Version.........................................................................5-72

2.2 Moving the Head/Carriage Unit...........................................................................5-72

2.3 Retrieving the Equipment Log Information..........................................................5-73

CHAPTER 6 CIRCUIT DIAGRAMS AND WIRING DIAGRAMS........................................6-1

CHAPTER 7 PERIODICAL MAINTENANCE .....................................................................7-1

1 PERIODICAL REPLACEMENT PARTS ........................................................................7-1

APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1

APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1

APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1

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SAFETY INFORMATION

WARNING

CAUTION

WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.

CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.

IMPORTANT

IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of machine functionality.

NOTE

NOTE specifies the operating environment, conditions for installation, or special conditions of use.

Prohibition icons indicate actions that must not be performed.

This icon indicates that flammable sprays must not be used.

This icon indicates that organic solvents such as alcohol and liquids must not be used.

Electrical Hazard icons alert you to possible electrical shocks.

Fire Hazard icons alert you to the possibility of fire.

Italics

Italicized typeface emphasizes an important point or refers you to a related topic.

NOTE

The illustrations in this guide show MFC-J6930DW.

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 To use the machine safely

WARNING

ELECTRICAL HAZARDS

Failure to follow the warnings in this section may create the risk of an electrical shock. In addition, you could create an electrical short, which may create the risk of a fire.

There are high-voltage electrodes inside the machine. Before you access the inside of the machine, including for routine maintenance such as cleaning, make sure you have unplugged the power cord from the AC power outlet, as well as any telephone/RJ-11 or Ethernet/RJ-45 cables from the machine. DO NOT push objects of any kind into this machine through slots or openings in the cabinet, as they may touch dangerous voltage points or short out parts.

DO NOT handle the plug with wet hands.

Always make sure the plug is fully inserted.

Unplug the power plug regularly to clean it. Use a dry cloth to clean the root of the plug blades and between the blades. If the power plug is plugged into the outlet over a long period, dust accumulates around the plug blades, which may cause a short circuit, resulting in a fire.

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DO NOT take apart or attempt to convert the machine. This may create a risk of fire or electrical shock. Such conduct may also be punished by the law.

If the machine has been dropped or the casing has been damaged, there may be the possibility of an electrical shock. Unplug the machine from the AC power outlet.

DO NOT drop any metallic hardware or any type of liquid on the power plug of the machine. It may cause an electrical shock or a fire.

If water, other liquids, or metal objects get inside the machine, immediately unplug the machine from the AC power outlet.

This machine should be connected to an AC power source within the range indicated on the rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what kind of power source you have, contact a qualified electrician.

Power Cord Safety:

- DO NOT pull on the middle of the AC power cord; pulling on the middle may cause the cord to separate from the plug. Doing this might cause an electrical shock.

- DO NOT allow anything to rest on the power cord.

- DO NOT place this machine where people can walk on the cord.

- DO NOT place this machine in a position where the cord is stretched or strained, as it may become worn or frayed.

- DO NOT use the machine or handle the cord if the cord has become worn or frayed. If unplugging your machine, DO NOT touch the damaged/frayed part.

DO NOT use this machine during an thunderstorm.

Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

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FIRE HAZARDS

Failure to follow the warnings in this section may create the risk of a fire.

DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

DO NOT use the machine near any medical electrical equipment. The radio wave emitted from the machine may affect medical electrical equipment and cause a malfunction, which may result in accident or injury.

For users with pacemakers

This machine generates a weak magnetic field. If you feel anything wrong with the operation of your pacemakers when near the machine, move away from the machine and consult a doctor immediately.

If the machine becomes unusually hot, releases smoke, generates any strong smells, or if you accidentally spill any liquid on it, immediately unplug the machine from the AC power outlet.

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CAUTION

* There are cases where other models are used in the illustrations.

Wait until pages have exited the machine before picking them up. Failure to do this may cause injury to your fingers by trapping them in a roller.

DO NOT put your hand or any foreign objects into the ink insertion slot. Doing this may cause injury.

If the trays have been expanded to hold large paper such as Ledger, A3, Legal or Folio size paper, place the machine on a flat surface that can support both the machine and the trays. When the trays are expanded, they will protrude from the machine. Therefore, if someone hits the trays, the machine could fall and cause injury.

To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.

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When changing the tray size from the Ledger, A3, Legal or Folio size to the original size, be careful not to pinch your fingers in the gaps or slots in the bottom of the tray. It may cause injury to you.

(MFCJ2730DW/J5730DW/J5930DW) To prevent possible injuries, at least two people should lift the machine. One person should hold the front of the machine, and one person should hold the back, as shown in the illustration below. Carry the machine by sliding your hands into the handhold indentations located on each side of the machine. Be careful not to trap your fingers when you put the machine down.

DO NOT carry the machine by holding the lower tray when it is installed. The lower tray could fall and cause injury to you.

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DO NOT carry the machine by holding the areas shown in the illustrations. Doing this may cause the machine to slip out of your hands and may result in injury.

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Carry the machine by sliding your hands into the handhold indentations located on each side of the machine.

When carrying the machine, remove the trays if they have been expanded to hold large paper such as Ledger, A3, Legal or Folio size paper. The weight of the paper could cause the trays to fall and cause injury to you.

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If the ink contacts your skin or gets into your eye or mouth, please follow these steps immediately:

- If your skin comes into contact with the ink, wash your skin with water and soap immediately.

- If the ink gets into your eye, rinse it with water immediately. If left as is, it may cause redness or mild inflammation of the eye. In case of any abnormality, consult with your doctor.

- If the ink gets into your mouth, spit it out, rinse your mouth, and consult your doctor immediately.

- Be careful not to get the ink in your eye when replacing the ink cartridge.

- Keep the ink cartridge out of the reach of children.

- DO NOT shake the ink cartridge. The ink may leak out if the cartridge is shaken or twirled.

- DO NOT take apart the ink cartridge. The cartridge cannot be used if it is taken apart. The ink may get in your eye or make contact with your skin if you take apart the cartridge.

When multiple devices, including this machine, are connected to a computer using USB cables, you may feel an electrical charge when you touch metal parts of the machine. Avoid touching them.

IMPORTANT

- Disruption of power can wipe out information in the machine's memory.

- If the machine does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions. Incorrect adjustment of other controls may result in damage.

- DO NOT connect your machine to an AC power outlet controlled by wall switches, automatic timers or to the same circuit as a large appliance, such as an air conditioner, copier, shredder, or other equipment that requires a significant amount of electricity to operate. Operating this machine in conjunction with the other machine(s) could create an overvoltage, tripping your circuit breaker or blowing your fuse; or might disrupt the power supply. Disruption of the power supply may delete information from the machine’s memory and repeated cycling of the power supply can damage the machine.

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Precautions for Troubleshooting and/or Disassembly/Assembly

Be sure to observe the following warnings and precautions to prevent any secondary troubles from happening by mishandling the machine during troubleshooting and/or disassembly/ assembly.



Precautions

Be sure to observe the following to prevent any secondary troubles from happening during troubleshooting and/or disassembly/assembly.

(1) Power codes must be removed from their outlets before starting any removal of covers

and PCBs, adjustments and conductivity test using a tester.

(2) Be careful not to lose screws, washers, or other parts.

(3) Apply grease to the points specified in

(4) When using soldering irons and other heat-generating tools, take care not to damage the

plastic parts such as wires, PCBs, and covers.

(5) When disconnecting the connectors, hold the connector housings. Do not pull the lead wires.

(6) After disconnecting flat cables, check that each cable is not damaged at its end or

shortcircuited.

(7) When connecting flat cables, do not insert them at an angle. After insertion, check again

that the cables are not at an angle.

(8) When connecting or disconnecting harnesses, hold the connector bodies not the cables.

If the connector has a lock, always unlock it.

(9) After repairs, check not only the repaired portion but also that the harnesses are routed

properly. Also check that the other related portions function properly.

(10) Static electricity charged in your body may damage electronic parts.

Before handling the PCBs, touch a metal portion of the machine to discharge static electricity charged in your body. When transporting PCBs, be sure to wrap them in conductive sheets. When replacing the PCBs, put on a grounding wrist band and perform the job on a conductive mat. Also take care not to touch the conductor sections on the flat cables.

(11) Once the head/carriage unit prints, it will start head locking operation after five seconds

from the end of printing. The head locking operation will take five to ten seconds. NEVER unplug the power cord before the machine completes the head locking operation; doing so will make the head/carriage unit unusable and require replacement with a new head/ carriage unit. When you receive the machine from the user or when you pack it for sending it back to the user, check the head locking state.

(12) If ink gets on your skin or gets into your eyes or mouth, you need the following treatment.

- If ink gets on your skin, wash it off immediately with soap and water.

Chapter 3.

- If ink gets into your eyes, flush them immediately and thoroughly with water. If left untreated, the eyes may become bloodshot or mildly inflamed. If you feel any discomfort, consult a doctor immediately.

- If ink gets into your mouth, immediately spit it out and consult a doctor.

(13) Be sure to observe the warnings.

(14) After completion of reassembly, it is recommended that the dielectric voltage withstand

test and continuity test be conducted.

(15) After repairing the defective section, be sure to check again if the repaired section works

correctly.

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(16) Before packing the machine for sending it back to the user after repairs, be sure to clean

Cleaner stick

Flushing guide

Flushing base

the flushing guide with a cleaner stick as shown below to prevent ink splashing during transportation.

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CHAPTER 1 SPECIFICATIONS

This chapter lists the specifications of each model, which enables you to make a comparison of different models.

1GENERAL

1.1 General

Model All models

Print Head BHS13plus Head BK/C/M/Y: 420/420/420/420 nozzles

Minimum Droplet Size

Scanning Method CIS

CPU Speed 576 MHz

Backup Clock Yes

BK: 4 pl

CMY: 1.5 pl

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1.2 Media Specification

Model MFC-J2330DW MFC-J2730DW MFC-J5330DW MFC-J5335DW

<Portrait> A3, LGR, LGL, Folio, B4 (JIS)*1, A5, B6 (JIS)*1, A6, Photo (10 x 15 cm/4 x 6"), Index

Standard Tray

Lower Tray

Manual Feed Slot

Media Sizes

MP Tray

Duplex Print

ADF (width/length) 105/148 mm to 215.9/355.6 mm (4.1/5.8" to 8.5/14.0") * long paper length: 900mm(35.4")

Scanner Glass (width/length)

card (13 x 20 cm/5 x 8"), Photo-L (9 x 13 cm/3.5 x 5"), Photo-2L (13 x 18 cm/5 x 7"), Com-10,

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, B4

(JIS) Folio, A5, B6 (JIS) A6, Photo (10 x 15 cm/ 4 x 6"), Index card (13 x 20 cm/5 x 8"), PhotoL (9 x 13 cm/3.5 x 5"), Photo-2L (13 x 18 cm/ 5 x 7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal,16K (195 x 270 mm)

<Landscape> A4, LTR, EXE, B5 (JIS)

DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270 mm)

* Photo paper is available up to A4/LTR.

<Landscape> A4, LTR <Portrait> A3, LGR,

N/A

B4 (JIS)

, LGL, Folio,

N/A Mexico Legal, India Legal

, LGR, LGL,

N/A

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, B4 (JIS)*1, LGR, LGL, Folio, A5,

B6 (JIS)

, A6, Photo (10 x 15 cm/4 x 6"), Index

card (13 x 20 cm/5 x 8"), Photo-L (9 x 13 cm/

3.5 x 5"), Photo-2L (13 x 18 cm/5x7"), C5, Com-10, DL Envelope, Monarch, Mexico Legal, India Legal

<Landscape> A4, LTR, EXE, B5 (JIS) <Portrait> A3, LGR,

B4 (JIS)

, LGL, Folio,

A5, B6 (JIS)

, A6, Photo (10 x 15 cm/4 x 6"), Index card (13 x

N/A

20 cm/5 x 8"), Photo-L

N/A (9 x 13 cm/3.5 x 5"), Photo-2L(13 x 18 cm/5 x 7"), Com-10, DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270 mm)

<PC Print> A4, LTR, EXE, A5, B5 (JIS)

, B6 (JIS)*1, 16K (195 x 270 mm)

<Copy> A4, LTR, EXE*3, A5

up to 215.9/297 mm (up to 8.5/11.7")

Only for Hong Kong/Taiwan/China

Only for China

Only for U.S.A.

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Media Weights

Media Types

Model MFC-J2330DW MFC-J2730DW MFC-J5330DW MFC-J5335DW

(17-58 lb.)

(17-32 lb.)

(17-24 lb.)

N/A

64-220 g/m

(17-58 lb.)

N/A

Standard Tray 64-220 g/m

Lower Tray

Manual Feed Slot

MP Tray

N/A

64-220 g/m

(17-58 lb.)

N/A

64-120 g/m

(17-32 lb.)

N/A

64-220 g/m

(17-58 lb.)

Duplex Print 64-120 g/m

ADF 64-90 g/m

Standard Tray Plain, Inkjet, Glossy, Recycled * Glossy is available up to A4/LTR.

Lower Tray

Manual Feed Slot

MP Tray

N/A Plain, Recycled N/A

Plain, Inkjet, Glossy,

Recycled

N/A

N/A Plain, Inkjet, Glossy, Recycled

Plain, Inkjet, Glossy,

Recycled

N/A

Duplex Print Plain, Recycled

ADF Plain, Recycled

1-3

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Media Sizes

Media Weights

Media Types

Model MFC-J5730DW MFC-J5830DW MFC-J5930DW

<Landscape> A4, LTR, EXE, B5 (JIS)

<Portrait> A3, LGR, LGL, Folio, B4 (JIS)*1, A5, B6 (JIS)*1, A6, Photo (10 x 15cm/4 x 6"), Index

Standard Tray

card (13 x 20cm/5 x 8"), Photo-L (9 x 13cm/3.5 x 5"), Photo-2L (13 x 18cm/5 x 7"), Com-10, DL

Envelope, Monarch, C5, Mexico Legal, India Legal

* Photo paper is available up to A4/LTR.

Lower Tray

Manual Feed Slot

MP Tray

<Landscape> A4, LTR <Portrait> A3, LGR, B4 (JIS) LGL, Folio, Mexico Legal, India

N/A

Legal

N/A

<Landscape> A4, LTR, EXE, B5 (JIS)

<Portrait> A3, LGR, B4 (JIS)*1, LGL, Folio, A5, B6 (JIS)*1, A6, Photo (10 x 15cm/4 x 6"), Index

card (13 x 20cm/5 x 8"), Photo-L (9 x 13cm/3.5 x 5"), Photo-2L (13 x 18cm/5 x 7"), Com-10, DL

<Landscape> A4, LTR <Portrait> A3, LGR, LGL, Folio, Mexico Legal, India

Legal

Envelope, Monarch, C5, Mexico Legal, India Legal

Duplex Print

<PC Print> A4, LTR, EXE, A5, B5 (JIS)

<Copy> A4, LTR, EXE*3, A5

, B6 (JIS)

ADF (width/length) 105/148 mm to 215.9/355.6 mm (4.1/5.8" to 8.5/14.0") * long paper length: 900mm(35.4")

Scanner Glass (width/length)

Standard Tray 64-220 g/m

Lower Tray 64-120 g/m

(17-32 lb.) N/A 64-120 g/m2 (17-32 lb.)

up to 215.9/297 mm (up to 8.5/11.7")

(17-58 lb.)

Manual Feed Slot N/A

MP Tray 64-220 g/m

Duplex Print 64-120 g/m

ADF 64-90 g/m

(17-58 lb.)

(17-32 lb.)

(17-24 lb.)

Standard Tray Plain, Inkjet, Glossy, Recycled * Glossy is available up to A4/LTR.

Lower Tray Plain, Recycled

N/A Plain, Recycled

Manual Feed Slot N/A

MP Tray Plain, Inkjet, Glossy, Recycled

Duplex Print Plain, Recycled

ADF Plain, Recycled

Only for Hong Kong/Taiwan/China

Only for China

Only for U.S.A.

1-4

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1.3 Paper Handling

Model

MFC-J2330DW MFC-J2730DW MFC-J5330DW MFC-J5335DW

Standard Tray 250 (80 g/m

Lower Tray N/A 250 (80 g/m

Paper Input

Manual Feed Slot

(sheets)

MP Tray

ADF

Output Paper Capacity (sheets)

Auto Paper Low Detection

1 (Plain: 120 g/m

Glossy:

thickness 0.25 mm)

N/A 100 (80 g/m2) N/A

50 (80 g/m

(face up)

*sort copy up to 30

)

50 (80 g/m

(face up)

100 (Up to A4/LTR) 50 (Over A4/LTR) (80 g/m

) N/A

N/A

)

N/A

Document Scan Size Sensor N/A

Model

Standard Tray 250 (80 g/m

Lower Tray 250 (80 g/m

Paper Input (sheets)

Manual Feed Slot N/A

MP Tray 100 (80 g/m

ADF

Output Paper Capacity (sheets)

Auto Paper Low Detection

Document Scan Size Sensor

MFC-J5730DW MFC-J5830DW MFC-J5930DW

)

) N/A 250 (80 g/m2)

)

50 (80 g/m

(face up)

)

50 (80 g/m

(face up)

*sort copy up to 30)

)

100 (Up to A4/LTR) 50 (Over A4/LTR) (80 g/m

N/A

)

1 (Plain: 120 g/m

thickness 0.25 mm)

50 (80 g/m

*sort copy up to 30

50 (80 g/m

)

(face up)

)

Standard Tray /

Lower Tray

Glossy:

(face up)

)

1.4 LCD Panel

Model MFC-J2330DW/J5330DW/J5335DW MFC-J2730DW/J5730DW/J5830DW/J5930DW

Type & Size 2.7 inch TFT 3.7 inch TFT

LCD

Touch-Panel Yes

1.5 Memory

Model

Memory Capacity (physical: Mbytes)

Memory Backup (with Flash memory)

MFC-J2330DW/J5330DW/J5335DW/

J5830DW

128 MB 256 MB 512 MB

MFC-J2730DW/J5730DW MFC-J5930DW

Ye s

1-5

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1.6 Interface

Model MFC-J2330DW/J2730DW/J5330DW/J5335DW/J5730DW/J5830DW MFC-J5930DW

Host Interface Hi-Speed USB 2.0

LAN

Wireless LAN

NFC

PictBridge

USB Memory

Acceptable Media Cards (Type & Size)/ Media Card

N/A

Memory Stick Duo

Memory Stick Pro/Pro Duo/ Micro

SD Memory Card

SDHC Memory Card

SDXC Memory Card

MultiMedia Card

MultiMedia Card plus

MultiMedia Card mobile

Yes

N/A

Yes

N/A

Yes

(Card Reader /

Print&Scan / Link to

Solutions Center)

* Android 4.4 or

later supported

1-6

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1.7 Others

Model MFC-J2330DW MFC-J2730DW MFC-J5330DW MFC-J5335DW

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dB(A) Machine Dimensions

Machine Weight 16.9 kg (37.3 lb) 20.6 kg (45.4 lb)

Operating Environment Temperature (Best Print Quality)

Operating Environment Humidity (Best Print Quality)

Power Consumption (Operating/ Standby/Sleep mode/Off)

Machine Noise (Operating) 50 dB(A) Machine Dimensions

Machine Weight 20.6 kg (45.4 lb) 17.1 kg (37.7 lb)

U.S.A. Europe 29/6.5/1.6/0.04 W Asia/Oceania 29/6.5/1.6/0.04 W 30/6.5/1.6/0.04 W 29/6.5/1.6/0.04 W China 29/6.5/1.6/0.04 W 30/6.5/1.6/0.04 W

W530 x D398 x H304 mmW530 x D398 x H374

Model MFC-J5730DW MFC-J5830DW MFC-J5930DW

U.S.A. Europe 30/6.5/1.6/0.04 W Asia/Oceania 30/6.5/1.6/0.04 W China

W530 x D398 x H374 mmW530 x D398 x H304 mmW530 x D398 x H374

N/A 30/5.5/1.6/0.04 W 31/6.0/1.6/0.04 W

N/A 30/5.5/1.6/0.04 W N/A

10-35 (20-33) degrees centigrade

20-80 (20-80) %

N/A 29/6.5/1.6/0.04 W

20-80 (20-80) %

N/A 30/6.5/1.6/0.04 W N/A 30/6.5/1.6/0.04 W N/A

N/A

W530 x D398 x H304 mm

16.7 kg (36.8 lb) (For U.S.A.)

16.9 kg (37.3 lb) (Except for U.S.A.)

20.4 kg (45.0 lb) (For U.S.A.)

20.6 kg (45.4 lb)

(Except for U.S.A.)

1-7

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2FAX

Model MFC-J2330DW MFC-J2730DW MFC-J5330DW/J5335DW

Modem Speed (bps)

Transmission Speed

ITU-T Group

Document

COLOR FAX

Modem Speed (bps)

Transmission Speed

ITU-T Group

COLOR FAX

(Send/Receive)

Memory (Send/Receive)

Model MFC-J5730DW/J5830DW/J5930DW

Document (Send/Receive)

Memory (Send/Receive)

14,400 (FAX) 33,600 (FAX) 14,400 (FAX)

Approx. 7 sec (ITU-T Test Chart

#1, MMR)

G3 Super G3 G3

Approx. 3 sec (ITU-T Test Chart #1, MMR)

Approx. 3 sec (ITU-T Test Chart

#1, MMR)

Yes /Ye s ( I T U - T c o l o r FAX)

No/No (ITU-T color FAX)

33,600 (FAX)

Super G3

Yes /Ye s ( I T U - T c o l o r FAX)

No/No (ITU-T color FAX)

Approx. 7 sec (ITU-T Test Chart

#1, MMR)

3 PRINTER

Model All models

Print Speed ESAT (mono/color) (based on ISO/IEC 24734)

Draft Print Speed (mono/color) * time calculated including

paper feeding

Resolution (horizontal x vertical)

Auto Duplex Print Yes (Up to A3/LTR)

22/20 ipm

35/27 ppm

Up to 1,200 x 4,800 dpi

1-8

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4COPY

Model MFC-J2330DW/J5330DW/J5335DW/J5830DW MFC-J2730DW/J5730DW/J5930DW

Copy Speed ESAT (based on ISO/IEC 24735) (mono/color)

Copy Speed FCOT (based on ISO/ IEC 24735 Annex D) (mono/color)

Resolution (horizontal x vertical)

Auto Duplex Copy

Mono

Color

5 SCANNER

Model MFC-J2330DW MFC-J2730DW MFC-J5330DW MFC-J5335DW

Scan speed (Mono/Color)

Scan speed (Duplex) (Mono/Color)

Resolution (horizontal x vertical)

Optical

Interpolated

12/9 ipm

10/11 sec

Print: Max. 1,200 x 4,800 dpi

Scan: Max. 600 x 600 dpi (FB/ADF)

N/A Yes

14 ipm / 14 ipm

N/A 10 ipm / 10 ipm N/A

FB: 1,200 x 2,400 dpi (Mono) / 1,200 x 1,200 dpi (Color)

ADF: 600 x 600 dpi

For Vista/Windows 7/Windows 8/Windows 8.1/10, up to 19,200 x 19,200 dpi with Scanner Utility

Model MFC-J5730DW MFC-J5830DW MFC-J5930DW

Scan speed (Mono/Color)

Scan speed (Duplex) (Mono/Color)

Resolution (horizontal x vertical)

Optical

Interpolated

14 ipm / 14 ipm

10 ipm / 10 ipm

FB: 1,200 x 2,400 dpi (Mono) / 1,200 x 1,200 dpi (Color)

For Vista/Windows 7/Windows 8/Windows 8.1/10, up to 19,200 x

19,200 dpi with Scanner Utility

N/A 10 ipm / 10 ipm

ADF: 600 x 600 dpi

1-9

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6 SOFTWARE

Model All models

Driver Support OS Version

Windows

Macintosh Mac OS X v10.9.5/10.10.x/10.11.x

7NETWORK

7.1 Network

Model All models

Internet FAX (Firmware) (versionT37)

7.2 Wired

Windows Server 2008/2008 R2/2012/2012 R2

Windows Vista/7/8/8.1/10

Yes (Download)

Model All models

Model Name (Ethernet) Embedded (NC-380h)

Network Connection (Ethernet) Ethernet 10/100BASE-TX Auto Negotiation

7.3 Wireless

Model All models

Model Name (Wireless) Embedded (NC-390w)

Network Connection (Wireless)

Wireless Security

AOSS

Setup Support Utility

WPS (Wifi Protected Setup)

WEP 64/128 bit, WPA-PSK(TKIP/AES), WPA2-PSK(TKIP/AES)

IEEE 802.11b/g/n (Infrastructure)

IEEE 802.11g/n (Wi-Fi Direct)

* Wi-Fi Direct supports WPA2-PSK (AES) only

N/A

Ye s

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8 SUPPLIES/OPTIONS

Model MFC-J2330DW/J2730DW/J5330DW/J5335DW/J5730DW MFC-J5830DW/J5930DW

Bundled Ink Cartridge Yield @ ISO/IEC pattern (Pages)

Storage Condition of Ink Cartridge

Cartridges

Supply High Yield

Cartridges

Supply Super High

Yield Cartridges

* Storage condition at the temperature of 40 to 50°C and the humidity of 80 to 95%:

* Storage condition at the temperature of 40 to 60°C and the humidity of Non control condition:

BK: 357, CL: 357 (Except for China)

BK: 2,400, CL: 975 (For China)

BK: 550, CL: 550 (Except for China)

9 SERVICE INFORMATION

N/A (For China)

BK: 3,000 CL: 1,500

(Temperature) Normal condition: -20 to 40°C

(Humidity) Normal condition: 20 to 80%

Up to 5 days

BK: 2,400

CL: 975

BK: 550, CL: 550

(For Europe)

N/A (Except for Europe)

Model All models

Monthly Volume Up to 30,000 pages

Machine Life 100,000 pages or 5 years

MTBF (Mean Time Between Failures)

MTTR (Mean Time To Be Repaired)

4,000 hours

30 minutes

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10 PAPER

10.1 Paper

Paper type and size for each operation

Paper Type Paper Size

Ledger Letter A3 A4 Legal Mexico legal

Cut-Sheet

Cards

Envelopes

PDF Print is available only for MFC-J5930DW.

Only available for some countries.

India legal Folio Executive JIS B4 JIS B5 JIS B6 A5 A6

Photo Photo L Photo 2L Index Card

C5 Envelope DL Envelope Com-10 Monarch

11 x 17 in. (279.4 x 431.8 mm) 8 1/2 x 11 in. (215.9 x 279.4 mm)

11.7 x 16.5 in. (297 x 420 mm)

8.3 x 11.7 in. (210 x 297 mm) 8 1/2 x 14 in. (215.9 x 355.6 mm)

8.5 x 13.38 in. (215.9 x 339.85 mm)

8.46 x 13.58 in. (215 x 345 mm) 8 1/2 x 13 in. (215.9 x 330.2 mm) 7 1/4 x 10 1/2 in. (184.1 x 266.7 mm)

10.1 x 14.3 in. (257 x 364 mm)

7.2 x 10.1 in. (182 x 257 mm)

5.04 x 7.17 in. (128 x 182 mm)

5.8 x 8.3 in. (148 x 210 mm)

4.1x 5.8 in. (105 x 148 mm)

4 x 6 in. (10 x 15 cm) 3 1/2 x 5 in. (9 x 13 cm) 5 x 7 in. (13 x 18 cm) 5 x 8 in. (13 x 20 cm)

6.4 x 9 in. (162 x 229 mm)

4.3 x 8.7 in. (110 x 220 mm) 4 1/8 x 9 1/2 in. (104.7 x 241.3 mm) 3 7/8 x 7 1/2 in. (98.4 x 190.5 mm)

Fax Copy

Yes Yes Yes Yes Yes Yes Yes Yes

---

Yes Yes Yes Yes Yes Yes Yes Yes Yes

---

--Yes Yes

Yes

---

Usage

JPEG

Yes Yes Yes Yes

---

Yes

--Yes

---

Direct Print

Ye s Ye s Ye s Ye s Ye s Ye s Ye s Ye s Ye s

---

--Ye s Ye s

---

PDF

Printer

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Yes Yes Yes Yes

Paper weight and thickness

Paper Type Weight Thickness

Plain Paper, Recycled Paper 17 to 32 lb (64 to 120 g/m

Cut-Sheet

Cards

Envelopes 20 to 25 lb (80 to 95 g/m

BP71 69 lb (260 g/m2) paper is specially designed for Brother inkjet machines.

MFC-J2730DW/J5730DW/J5830DW/J5930DW: Up to 12 mil (Up to 0.3 mm) for MP Tray.

Inkjet Paper 17 to 53 lb (64 to 200 g/m

Glossy Paper

Photo Card

Index Card Up to 32 lb (Up to 120 g/m

*1,2

Up to 58 lb (Up to 220 g/m2) Up to 10 mil (Up to 0.25 mm)

1-12

) 3 to 6 mil (0.08 to 0.15 mm)

) 3 to 10 mil (0.08 to 0.25 mm)

) Up to 6 mil (Up to 0.15 mm)

) Up to 20 mil (Up to 0.52 mm)

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Paper capacity of the paper trays

<Landscape> Letter, Executive, A4, JIS B5

Standard Tray

Lower Tray (MFC-J2730DW/J5730DW/ J5930DW)

MP Tray (MFC-J2730DW/J5730DW/ J5830DW/J5930DW)

Manual Feed Slot (MFC-J2330DW/J5330DW/ J5335DW)

Only available for some countries.

When using plain paper 20 lb (80 g/m2).

<Portrait> Ledger, A3, JIS B4 Mexico Legal, India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card

<Landscape> Letter, A4

<Portrait> Ledger, A3, JIS B4 Mexico Legal, India Legal, Folio

<Landscape> Letter, Executive, A4, JIS B5

<Portrait> Ledger, A3, JIS B4 Mexico Legal, India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card

<Landscape> Letter, Executive, A4, JIS B5

<Portrait> Ledger, A3, JIS B4 Mexico Legal, India Legal, Folio, A5, A6, Envelopes (C5, Com-10, DL, Monarch), Photo, Photo L, Photo 2L, Index Card

Paper size Paper types No. of sheets

Plain Paper, Recycled Paper 250

Inkjet Paper 20

, JIS B6*1, Legal,

Glossy Paper, Photo 20

Index Card 30

Envelopes 10

20 (Up to Letter/A4) 5 (Over Letter/A4)

, Legal,

, JIS B6*1, Legal,

Plain Paper, Recycled Paper 250

Plain Paper, Recycled Paper 100

Inkjet Paper

Glossy Paper, Photo

Index Card 50

Envelopes

20 (Up to Letter/A4) 5 (Over Letter/A4)

Plain Paper, Recycled Paper,

, JIS B6*1, Legal,

Inkjet Paper, Glossy Paper, Photo and Envelopes

Recommended print media

Brother paper

Paper Type Item

Premium Plus Glossy Photo

- Ledger

- Letter

- 4" x 6"

Plain Inkjet

- Ledger BP60PLGR (U.S.A. only)

BP71GLGR BP71GLTR BP71GP20

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Handle and Use Print Media

Cut-Sheet Paper Envelopes

 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from

moisture, direct sunlight and heat.

 Avoid touching the shiny (coated) side of the photo paper.

IMPORTANT

DO NOT use the following kinds of paper:

- Damaged, curled, wrinkled, or irregularly shaped

1: 0.08 in. (2mm) or greater curl may cause jams to occur.

- Extremely shiny or highly textured

- Paper that cannot be arranged uniformly when stacked

- Paper made with a short grain

10.2 Unprintable Area

The unprintable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper only when the Borderless print feature is available and turned on.

Cut-Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in. (12 mm) 0.12 in. (3 mm) 0.47 in. (12 mm) 0.12 in. (3 mm)

Top (1) Left (2) Bottom (3) Right (4)

Note: The Borderless print feature is not available for envelopes, 2-sided printing and some

paper sizes, such as Legal and Executive.

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CHAPTER 2 TROUBLESHOOTING

1 INTRODUCTION

This section gives the service personnel some of the troubleshooting procedures to be followed if an error or malfunction occurs with the machine. It is impossible to anticipate all of the possible problems which may occur in future and determine the troubleshooting procedures, so this section covers some sample problems. However, those samples will help service personnel pinpoint and repair other defective elements if he/she analyzes and examines them well.

1.1 Precautions

For precautions in a check based on troubleshooting, see "Precautions for Troubleshooting and/or Disassembly/Assembly". (Refer to page: x)

1.2 Initial Check

Prior to proceeding to the troubleshooting procedures, make the following initial checks:

Environmental conditions

(1) The machine is placed on a flat, firm surface. (2) The machine is used in clean environment with temperature (10 to 35 degree-C)

and humidity (20 to 80 %.) (3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust. (4) The machine is transported in level.

Power requirements

(1) The power requirements described in label of the machine is supplied. Its variation

is within +/-10% of the rated voltage. (2) All cables and harnesses are firmly connected. (3) The fuses are not blown.

Recording paper

(1) A recommended type of paper is being used (refer to Chapter 1, Section 10 "PAPER") (2) The recording paper is not dampened.

Consumable Parts

(1) Ink cartridge (4 colors) is correctly set.

Head/carriage unit

(1) Repeat purge action (maintenance code 76) for a couple of times. (Refer to

Chapter 5, Section 1.3.27 "Purge Operation (Maintenance mode 76)".)

Others

(1) Low temperature

Motor may not run correctly due to excessive load for each drive in low

temperature environment. Warm the room temperature in such case.

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Cleaning

WARNING

(1) Use a soft dry lint-free cloth.

WARNING

DO NOT use flammable solvent such as alcohol, benzine, thinner to clean the body of the machine. DO NOT use near by.

2-2

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2OVERVIEW

* Duplex scanning models only

Document tray

Document pick-up roller

ADF separation pad

Document separation roller

Second side CIS unit *

Document feed roller 1

Document

Document scanning position actuator

First side CIS unit

Document ejection roller

ADF document width actuator ADF document detection actuator

feed roller 2

2.1 Cross-section Drawings

2.1.1 Document scanning

Fig. 2-1

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2.1.2 Printer part

MP tray ASSY

Registration

Paper feed roller

Head/carriage unit

Paper

Switchback

Control

Duplex paper

T1 paper

T1 bank

T2 paper pull-in roller

T2 bank ASSY

MP bank ASSY

MP paper pull-in roller

MP paper detection actuator

feed roller

ASSY

pull-in roller

roller

actuator

ejection roller

panel

ASSY

Fig. 2-2

2-4

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2.2 Document Feeding Path/Recording Paper Feeding Path

Document feeding path during ADF scanning

Feeding path from MP tray

Feeding path

during duplex-printing

from Paper tray#1

Feeding path from Paper tray#2

2.2.1 Document Feeding Path

Fig. 2-3

2.2.2 Recording Paper Feeding Path

Fig. 2-4

2-5

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2.3 Parts Names and Functions

■ Document scanning and feeding

Parts Names Functions

ADF document detection actuator

Document pick-up roller

This detects whether documents are set on the document tray.

This pulls documents loaded in the document tray into the ADF.

Document separation roller ADF separation pad

This separates documents sent by the document pick-up roller in single sheet.

Document feed roller 1, 2 This feeds a document to the CIS unit.

Document scanning position actuator

This detects the leading edge and the ending edge of the document, adjusting the scanning position on the first side and second side. This detects paper jamming in the ADF.

Document ejection roller This ejects the scanned document to the document

ejection tray.

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■ Printing and paper feeding

Parts Names Functions

T1/T2 paper pull-in roller This feeds the recording paper from the paper tray

#1#2 to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the reverse-rotating or stopped paper feed roller, and correct inclination of the paper.

Registration actuator This detects the leading edge of recording paper,

controlling the printing start position. This detect the leading edge/ending edge of recording paper, identifying the recording paper size. This detects paper jamming in the rear.

Paper feed roller This reverses the rotation or stops when correcting

inclination of the paper with the T1/T2 paper pull-in roller and the duplex paper feed roller. It feeds the recording paper to the printing start position after correction.

Paper ejection roller This feeds printed recording paper to the switchback

roller.

Switchback actuator This detects whether the printed recording papers are

ejected. This detects the ending edge of recording paper after printing the first side when duplex-printing, adjusting timing to reverse the switchback roller rotation. This detects paper jamming in the ejector.

Switchback roller

This ejects the recording paper to the ejected output paper tray. During duplex-printing, after feeding some of the recording papers printed in the first side to the switchback roller, its rotation is reversed to feed the recording paper to the duplex-printing path.

Duplex paper feed roller During duplex-printing, this feeds the recording paper

that are fed in the duplex paper path to the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the stopping paper feed roller, and correct inclination of the paper.

MP paper pull-in roller This feeds the recording paper from the MP tray to

the paper feed roller. After the registration actuator detects the leading edge of the paper, it pushes the recording paper against the stopping or reverse-rotating paper feed roller, and correct inclination of the paper.

MP paper detection actuator

This detects whether the recording paper are set on the MP tray.

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2.4 Block Diagram

Print Engine 1

PF Encoder PCB

Switch ack Sensor PCB

T1 Paper Sensor PCB

T2 Paper Sensor PCB

MP aper

Document canner Sensor

Print Engine 2

Paper eed otor

Carriage otor

ASF Motor Unit

ASF

Motor

ASF Encoder Sensor PCB

Sensor PCB

Maintenance Cam Sensor PCB

Cap Cam Sensor PCB

ADF Unit

Sensor PCB

ADF Cover Sensor

Motor

Driver IC

Power Supply

PCB

AC line

ADF

Motor

AFE/

LED Driver

ADC

USB Host

USB

Second

ide CIS

Wirel ss LAN PCB

AFE/

LED Driver

ASIC

Serial ROM

Ink artridge Cover Sensor

Scanner Unit

First ide CIS

EEPROM

DDR3

LAN

(MAC)

Serial ROM

(Backup)

Control Panel ASSY

LCD

Document Cover Sensor

Motor

LCD PCB

Touch

Panel

Panel PCB

PNL9

OnOﬀ SW

USB

LAN

(PHY)

AMP

Main PCB

NFC PCB

Codec

Modem

Speaker

PCB

MODULE

Ethernet

Modem PCB

SDAA

Tel line Ext Tel line

Head/Carriage Unit

Print Head unit

Head IC ((COF)

Head FPC

Head Thermistor

Carriage PCB

CR Encoder sensor

Media sensor

Ink Empty Sensor Ink Cartridge Sensor PCB

Empty sensor

Cartridge sensor

Thermistor

Humid ty Sensor

INK Reﬁll ASSY

Fig. 2-5

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ADF unit

Document scanner unit

Upper cover

Harness cover

Head/carriage unit

Maintenance unit

Ink refill ASSY

Modem PCB

Main PCB

Wireless LAN

Ink cartridge

Control panel ASSY

Ink cartridge

Engine related

PCB ASSY

cover sensor

Paper tray ASSY #1

Paper tray ASSY #2

Front cover L

Power supply

Registration sensor PCB ASSY

PF encoder

sensor harness

PCB ASSY

Lower power supply frame

Lower cover

Flushing box

Jam clear cover

FB stopper

MP tray ASSY

Edge cover

FFC separator

Main PCB frame

Switchback

Paper feed arm

Output paper tray

Ink absorber box

Lower tray unit

frame ASSY

ASSY

frame ASSY

cover

sensor PCB ASSY

parts

(with LT)

Ink absorber box (without LT)

2.5 Components

Fig. 2-6

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3 ERROR INDICATION

To help the user or the service personnel promptly locate the cause of a problem (if any), the machine incorporates the self-diagnostic functions which display error messages for equipment errors.

3.1 Error Code

Error

Code

0D00 Paper jam during duplex-printing

The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.

0E00 Defective during duplex-printing

Switchback sensor detects paper feed condition at out of specified timing during switchback.

1300 Defective during duplex-printing

Registration sensor detects paper feed condition at out of specified timing during switchback.

1500 Paper jam during duplex ejecting

Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper. (The registration sensor stays in the paper feeding condition during ejecting.)

1700 Recording paper size error (duplex-printing/duplex-copying)

- Paper width is narrower than 95.5 mm (detection by paper width sensor)

- Paper length is longer than 245.9 mm (detection by registration sensor)

- Paper length is shorter than 143.5 mm (detection by registration sensor)

1800 Paper jam during duplex-printing

Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

2000 Cannot identify a black ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2001 Cannot identify a yellow ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2002 Cannot identify a cyan ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2003 Cannot identify a magenta ink cartridge.

The ink cartridge detection sensor and the ink remaining sensor are detecting.

2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

Contents

Refer to

page:

2-24

2-25

2-26

2-27

2-10

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Error

Code

Contents

Refer to

page:

2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

2400 Black ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2401 Yellow ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2402 Cyan ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2403 Magenta ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

2500

2501

2502

2503

Cannot communicate with b

Cannot communicate with y

Cannot communicate with

Cannot communicate with m

lack

ink cartridge IC chip (ink cartridge side.)

ellow

ink cartridge IC chip (ink cartridge side.)

cyan

ink cartridge IC chip (ink cartridge side.)

agenta

ink cartridge IC chip (ink cartridge side.)

2600 Black ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2601 Yellow ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2602 Cyan ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2603 Magenta ink cartridge reaches its replacement period.

After judging as no ink by the ink remaining sensor, ink discharged for specified times.

2-28

2-29

2-30

2-11

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Error

Code

Contents

Refer to

page:

2A00 No black ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A01 No yellow ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A02 No cyan ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2A03 No magenta ink cartridge loaded.

2-30

Detected by the ink cartridge detection sensor.

2E00 Cannot communicate with ink cartridge IC chip (machine body side.) 2-31

2F00 Ink cartridge cover sensor detects opened cover state. 2-31

3000 Carriage does not move.

2-31

Detected by the CR encoder sensor.

3100 Carriage cannot detect origin.

2-32

Detected by the CR encoder sensor.

3200 Head capping is unable. 2-32

3500 Abnormal stop of head/carriage unit being driven

2-33

Causes other than paper jam when ink is not discharging

3800 Abnormal stop of head/carriage unit being driven

2-33

Caused by paper jam when ink is not discharging

3B00 Abnormal stop of head/carriage unit being driven

2-33

Causes other than paper jam when ink is discharging

3C00 Abnormal stop of head/carriage unit being driven

2-34

Caused by paper jam when ink is discharging

3E00 Defective occurs in the ASF motor, carriage motor and paper feed motor. 2-34

3F00 Carriage motor cannot stop. 2-35

4000 Casing internal thermistor defective

2-35

Casing internal thermistor detects -20 degree-C or less and 80 degree-C or more when power is ON.

4200 Head voltage does not turn OFF. 2-35

4300 Head thermistor defective

2-36

Head thermistor detects -20 degree-C or less and 80 degree-C or more when power is ON.

4400

Head driver IC detects abnormal temperature during operation or stand-by.

2-36

4600 Purge count or flushing count overflown. 2-36

4800 Head flat cable detected to be not correctly inserted. 2-36

4900 Head voltage does not raise. 2-37

4E00 Head voltage remains ON and does not turn OFF even after 15 minutes

2-37

have passed.

4F00 Head voltage drops too quick. 2-37

5000 The purge cam switch is not switching ON/OFF. 2-38

5200 Failed to detect the origin of the purge cam. 2-38

5A00 Abnormal stop of purge cam being driven 2-38

5B00 Pump of maintenance unit stopped abnormally during exhaustion/

2-38

suction.

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Page 49

Error

Code

Contents

Refer to

page:

5D00 Excessive current protection activated for the head driver IC during purge

2-38

cam operation.

5E00 Excessive current protection activated for the head driver IC during pump

2-38

operation.

6700 T1 detection sensor detects no paper tray #1 state. 2-38

6701 T2 detection sensor detects no paper tray #2 state. 2-39

6F00 ASF motor cannot stop. 2-39

6F01 ASF encoder sensor cannot detect rotation of the ASF motor. 2-39

7000 Failed to detect ON/OFF of the purge cam. 2-40

7200

Failed to detect the origin of the purge cam.

2-40

7500 Cap cam cannot shift to head capping position. 2-40

7600 Cap cam cannot shift to head uncapping position. 2-40

7A00 Purge cam rotation error (capping CW) 2-40

7D00 Current protection activated for the cap driver IC. 2-40

7E00 Head property information not input. 2-40

8000 Recording paper size error (during FAX/list printing) (Only the models

2-41

with single tray) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8001 Paper tray #1 recording paper size error (during FAX/list printing) (Only

2-41

the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8002 Paper tray #2 recording paper size error (during FAX/list printing) (Only

2-41

the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8004 MP tray recording paper size error (during FAX/list printing) (Only the

2-41

models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8101 Recording paper size error (during FAX/list printing) (Only the models

2-41

with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8102 Recording paper size error (during PC printing) (Only the models with

2-41

single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8103 Recording paper size error (during copy printing) (Only the models with

2-41

single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8104 Paper tray #1 recording paper size error (during FAX/list printing) (Only

2-41

the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8105 Paper tray #2 recording paper size error (during FAX/list printing) (Only

2-41

the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

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Error

Code

Contents

Refer to

page:

8107 MP tray recording paper size error (during FAX/list printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8108 Paper tray #1 recording paper size error (during PC printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8109 Paper tray #2 recording paper size error (during PC printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810B MP tray recording paper size error (during PC printing) (Only the models

with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810C

Paper tray #1 recording paper size error

(during copy printing)

(Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

810D

Paper tray #2 recording paper size error models with multiple trays)

The registration sensor and paper width

(during copy printing) (Only the

sensor detect recording paper smaller than the setting size.

810F MP tray recording paper size error (during copy printing) (Only the

models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

8110 The paper size and paper type of each paper tray set during print setting

are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8111 The paper size and paper type of each paper tray set during print setting

are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

8112 The paper size and paper type of each paper tray set during print setting

are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8113 The paper size and paper type of each paper tray set during print setting

are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

8114 The paper size and paper type of each paper tray set during print setting

are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

2-42

2-44

2-14

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Error

Code

Contents

Refer to

page:

8115 The paper size and paper type of each paper tray set during print setting

2-44

are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

8120 Recording paper size error (during PC printing/Copy/AirPrint printing)

2-42

The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

8200 Paper jam

2-45

Paper width sensor cannot detect leading edge or width of recording papers.

8400 Paper jam

2-45

Registration sensor stays in paper feeding state even after completion of paper ejection action.

8700 Paper jam

2-46

Switchback sensor stays in paper feeding state even after completion of paper ejection action.

8800 Paper jam

2-46

Switchback sensor cannot detect paper feeding state even papers are fed during printing.

8900 Paper width sensor cannot detect origin specified on the paper feed

2-47

roller.

8F00 Paper feed motor cannot stop. 2-47

8F01 PF encoder sensor cannot detect rotation of the paper feed motor. 2-47

A000 Time out occurred during data transfer for second side document

2-48

scanning.

A100 Document scanner sensor detects that document scanner is open. 2-48

A200 Document scanning position sensor detects length of document 900 mm

2-48

or more.

A300

Document detection sensor detects that document is pulled out during

2-49

document scanning. Or, the document scanning position sensor cannot detect document within specified time.

A400 ADF cover sensor detects that ADF cover is open. 2-49

A700 Type of cis unit and CIS type input value does not match. 2-49

AD00 The required number of pixels of the scanning data is not output, and it

2-50

does not finish normally.

AF00 CIS positioning abnormal (Home position cannot be found) 2-50

BF00 Document scanning position sensor detects size that its length does not

2-50

fit duplex scanning.

D100 Modem PCB initialization failed. 2-51

D200 SDAA communication failure 2-51

D800 Touch panel initialization failed. 2-51

E200 Wired LAN MAC address not registered. 2-51

E300 Wireless LAN connection error 2-51

E600 Main PCB EEPROM write error 2-51

2-15

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Error

Code

Contents

Refer to

page:

E900 NFC PCB initialization failed. 2-52

EC00 A USB device out of the specifications is inserted to the USB terminal,

2-52

and consequently over current flows.

F000 Flash file system error 2-52

F001 Flash ROM read problem 2-52

FD00 Firmware verification during the self test fails. 2-52

FE00 ROM data acquisition error 2-52

2-16

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3.2 Error Messages

Error Message State

Black and White Print Only Replace Ink

Cannot Detect Cannot identify a ink cartridge. 2000

Cannot Detect Ink Volume A cartridge with an incorrect remaining ink (a

Cover is Open Document scanner sensor detects that document

Ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Ink cartridge side IC chip relation defective

- Identification no match

- Judging as incompatible ink cartridge

Cannot communicate with ink cartridge IC chip (ink cartridge side.)

cartridge which has been refilled repeatedly) is loaded.

scanner is open.

Error Code

2600 2601 2602 2603

2001 2002 2003

2400 2401 2402 2403

2500 2501 2502 2503

--- 4.10.6

A100

Reference

2-30

2-27

2-29

2-48

Ink cartridge cover sensor detects opened cover state.

Data Remaining in Memory The memory is full and data cannot be processed. --- 4.10.4

Disconnected The destination FAX machine stopped. --- 4.9

Document Jam/too Long Document scanning position sensor detects length

of document 900 mm or more.

Document detection sensor detects that document is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

Machine Error SDAA communication failure D200 2-51

High Temperature It is detected that the head temperature is higher

than the setting.

It is detected that the machine temperature is higher than the setting.

Hub is Unusable A USB hub or a USB device with a built-in hub has

been set.

Ink absorber Pad Full Purge count or flushing count overflown. 4600

Install Ink Ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

No Cartridge No ink cartridge loaded.

Detected by the ink cartridge detection sensor.

2F00 2-31

A200

A300 2-49

4300 2-36

4000 2-35

--- 4.10.2

2-48

2-36

2300 2301 2302 2303

2A00 2A01 2A02 2A03

2-28

2-30

2-17

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Error Message State

Error

Code

Reference

Jam Front/Rear Jam Front Jam Rear Jam MP Tray Jam Front/MP Tray Jam Tray2 Paper Jam Repeat Jam Repetitive Paper Jams

Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.

Defective during duplex-printing Switchback sensor detects paper feed condition at out of specified timing during switchback.

Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.

Paper jam during duplex ejecting Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper.

Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

Carriage cannot detect origin. Detected by the CR encoder sensor.

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is not discharging

Abnormal stop of head/carriage unit being driven Caused by paper jam when ink is discharging

0D00

2-24

0E00 2-24

1300 2-25

1500 2-25

1800 2-26

3100 2-32

3800 2-33

3C00 2-34

Paper jam Paper width sensor cannot detect leading edge or width of recording papers.

Paper jam Registration sensor stays in paper feeding state even after completion of paper ejection action.

Paper jam Switchback sensor stays in paper feeding state even after completion of paper ejection action.

Paper jam Switchback sensor cannot detect paper feeding state even papers are fed during printing.

Low Temperature It was detected that the head temperature is the

specified value or less.

It was detected that the machine temperature is the specified value or less.

Media is Full The memory in the media slot is full, or there are

999 or more files.

No Caller ID There is no caller ID information.

No Paper Fed Repetitive No Paper Fed

Out of Fax Memory

It is detected that there is no recording paper in the valid trays for printing.

The memory becomes full.

Out of Memory

8200 2-45

8400 2-45

8700 2-46

8800 2-46

4300 2-36

4000 2-35

--- 4.2.9

--- 4.10.4

2-18

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Error Message State

Error Code

Reference

Paper size Mismatch Wrong Tray Settings

Paper Tray #1 not detected T1 detection sensor detects no paper tray #1

Paper Tray #2 not detected T2 detection sensor detects no paper tray #2

Replace Ink

Touchscreen Initialization Failed

Unable to Clean XX Unable to Initialize XX Unable to Print XX

Unable to Scan XX

The size of the paper loaded in the tray does not match the specified print size.

state.

Ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

The touch panel was touched before completing initialization of the touch panel when the power was turned ON.

Detects some problem in printing. (Refer to the error code **.)

Detects some problem in scanning. (Refer to the error code **.)

8101 8102 8103 8104 8105 8107 8108 8109 810B 810C 810D 810F 8110 8111 8112 8113 8114 8115 8120

6700 2-38

6701 2-39

2600 2601 2602 2603

D800 2-51

2-41 2-42 2-44

2-30

Unusable Device A USB device out of the specifications is inserted

to the USB terminal, and consequently over current flows.

An unsupported USB device is connected. --- 4.10.8

Wrong Document Size Settings The size of the document does not match the

specified scanning document size.

Wrong Ink Cartridge

Wrong Ink Color

Ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Ink cartridge side IC chip relation defective

- Detecting setting wrong color

2-19

EC00 2-52

2200 2201 2202 2203

2100 2101 2102 2103

2-28

2-27

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3.3 Communications Error

Code 1 Code 2 Cause

10 07 No paper when document transmission is called 4.9.3

10 08 Wrong fax number sent

11 01 No dial tone detected before start of dialing

11 02 Busy tone detected before dialing

11 03 2nd dial tone not detected

11 05 No loop current detected

11 06 Busy tone detected after dialing or called

11 07 No response from the calling station in sending

11 10 Unobtainable tone detected after dialing

11 11 No response after sending Fax2 net command

13 12 NG response signal is received after sending Fax2 net

command

17 07 No response from the calling station in receiving

20 01 Unable to detect a flag field

Refer to

page:

"A communicati ons error occurs"

20 02 Carrier termination lasts for 200 msec

20 03 Termination command (consecutive "1" of 7 bits or

more)

20 04 Overrun detected

20 05 A frame for 3 seconds or more received

20 06 CRC error in answerback

20 07 Echo command received

20 08 Invalid command received

20 09 Command ignored once for document setting or for

dumping-out at turn-around transmission

20 0A T5 time-out error

20 0B CRP received

20 0C EOR and NULL received

20 0D While command send bit of FIF in ON, no

corresponding command is received

20 0E EOR Command received

32 01 Remote terminal only with V.29 capability in 2,400 or

4,800 bps transmission.

32 02 Remote terminal not ready for polling.

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Code 1 Code 2 Cause

Refer to

page:

32 10 Remote terminal not equipped with password function,

or password function switch is OFF.

32 11 Remote terminal not equipped with or not ready for

confidential mailbox function.

32 12 Remote terminal not equipped with or not ready for

relay function.

32 13 No confidential mail in the remote terminal.

32 14 The available memory space of the remote terminal is

less than that required for reception of the confidential or relay broad-casting instruction.

32 16 Remote terminal not equipped with SEP function.

32 17 Remote terminal not equipped with SUB function.

32 18 Remote terminal not equipped with color function.

40 02 Illegal coding system requested.

40 03 Illegal recording width requested.

40 05 ECM requested although not allowed.

40 06 Polled while not ready.

4.9.3 "A communicati ons error occurs"

40 07 No document to send when polled.

40 08 There is no data in the box No. specified by F code

communication.

40 10 Nation code or manufacturer code not coincident.

40 11 Group number not registered in relay broad-casting

commanded, or commanded total broad-casting number exceeds maximum broadcast enabled number.

40 12 Retrieval while not in retrieval stand-by.

40 13 Received polling from other maker products during

confidential polling stand-by.

40 17 Invalid resolution selected.

40 18 Retrieval is commanded although remote retrieval of F

code is not available.

40 19 Remote registration is commanded although remote

registration of F code is not available.

40 20 Invalid full-color mode requested.

50 01 Vertical resolution capability changed after

compensation of background color.

63 01 Password plus "lower 4 digits of telephone number" not

coincident.

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Code 1 Code 2 Cause

63 02 Password not coincident. 4.9.3

63 03 Polling ID not coincident.

63 04

Commanded confidential ID and MailBox ID not coincident.

63 05 Relay broad-casting ID not coincident.

63 06 Commanded Retrieval ID and MailBox Retrieval ID not

coincident.

63 09 There is no box No. specified by F code

communication.

63 10 SID frame is not sent at the time of remote registration

to bulletin board using F code.

63 11 PWD frame is not sent at the time of remote retrieval of

confidential data using F code.

63 12 Password specified by F code does not match.

74 XX DCN received.

Refer to

page:

"A communicati ons error occurs"

80 01 Fallback impossible.

90 01 Unable to detect video signals or commands within 6

seconds after CFR is transmitted.

90 02

Received PPS containing invalid page count or block count.

A0 03 Error correction sequence not terminated even at the

final transmission speed for fallback.

A0 11 Receiving buffer empty (5 seconds time-out.)

A0 12 Receive buffer full during operation except receiving

into memory.

A0 13 Decoding error continued on 500 lines or more.

A0 14 Decoding error continued for 15 seconds or more.

A0 15 Timeout: 13 seconds or more for one-line transmission.

A0 16

RTC not detected and carrier off detected for 6 seconds.

A0 17 RTC detected but command not detected for 60

seconds or more.

A0 19 No image data to be sent.

A0 20

Continue Color FAX receiving impossible (ink remaining low.)

A8 01 Receive RTN or PIN or ERR (sending side.)

A9 01 Send RTN or PIN or ERR (receiving side.)

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Code 1 Code 2 Cause

AA 18 Receive buffer full during receiving into memory. 4.9.3

B0 02 Unable to receive the next-page data.

B0 03 Unable to receive polling even during turn-around

transmission due to call reservation.

B0 04 PC interface error

BF 01 Communication canceled by depressing stop key

before confirming FAX communication.

BF 02 Communication canceled by depressing stop key after

confirming FAX communication.

C0 01 No common modulation mode or polling failed.

C0 02 Unable to detect JM.

C0 03 Unable to detect CM.

C0 04 Unable to detect CJ.

C0 10 V. 34 negotiation or training not finished.

C0 11 Modem error detected during V. 34 negotiation or

training.

Refer to

page:

"A communicati ons error occurs"

C0 20 Modem error detected during sending of commands.

C0 21 Modem error detected during receiving of commands.

C0 22 Control channel connection time-out.

C0 30 Modem error detected during sending of image

signals.

C0 31 Modem error detected during receiving of image

signals.

E0 01 Failed to detect 1,300 Hz signal in burn-in operation.

E0 02 Failed to detect PB signals in burn-in operation.

E0 03 Command not detected from RS232C in burn-in.

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4 TROUBLESHOOTING

4.1 Error Cause and Solutions

■ Error Code 0D00 Paper jam during duplex-printing The recording papers are fed in reverse on the platen when switchback drive is started, triggering switchback sensor as paper feeding condition.

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that recording paper are not curled, wrinkled or wet.

- Check that recording paper is loaded correctly in the paper tray.

Step Cause Solution

1 Foreign materials in the duplex

print paper path

2 Switchback outer paper guide

not mounted in place

3 Switchback actuator caught on

the surrounding parts

4 Switchback sensor defective Replace the switchback sensor PCB.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback outer paper guide into place.

Set the switchback frame ASSY into place.

■ Error Code 0E00 Defective during duplex-printing Switchback sensor detects paper feed condition at out of specified timing during switchback.

< User Check >

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Switchback actuator caught on

the surrounding parts

Set the switchback frame ASSY into place.

2 Switchback sensor defective Replace the switchback sensor PCB.

3 Main PCB defective Replace the main PCB.

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■ Error Code 1300 Defective during duplex-printing Registration sensor detects paper feed condition at out of specified timing during switchback.

< User Check >

- Check that recording paper is not loaded in the MP tray and/or manual feed slot.

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Registration actuator caught

on the surrounding parts

2 Switchback actuator caught on

the surrounding parts

3 Registration sensor defective Replace the registration sensor PCB.

4 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

■ Error Code 1500 Paper jam during duplex ejecting Recording paper is not able to be ejected since it is longer than 840 mm when ejecting the paper.

(The registration sensor stays in the paper feeding condition during

ejecting.)

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

Step Cause Solution

1 Foreign materials in the

recording paper path

Remove foreign materials.

2 Registration actuator caught

on the surrounding parts

3 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

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■ Error Code 1700 Recording paper size error (duplex-printing/duplex-copying)

- Paper width is narrower than 95.5 mm (detection by paper width sensor)

- Paper length is longer than 245.9 mm (detection by registration sensor)

- Paper length is shorter than 143.5 mm (detection by registration sensor)

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

Step Cause Solution

1 CR encoder strip stained Clean the CR encoder strip.

2 PF encoder disk stained Clean the PF encoder disk and flushing guide.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

3 Registration actuator caught

on the surrounding parts

4 Switchback actuator caught on

the surrounding parts

5 CR encoder strip defective Replace the CR encoder strip.

6 PF encoder disk defective Replace the PF encoder disk.

7 Registration sensor defective Replace the registration sensor PCB.

8 Paper width sensor defective Replace the carriage PCB ASSY.

9 Paper feed motor defective Replace the paper feed motor.

10 Main PCB defective Replace the main PCB.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

■ Error Code 1800 Paper jam during duplex-printing Registration sensor does not detect paper feed within specified pulse numbers in the second side paper re-feed.

< User Check >

- Remove the jammed paper.

- Check whether the recording paper being used is within the specification.

- Check that recording paper are not curled, wrinkled or wet.

Step Cause Solution

1 Foreign materials in the duplex

print paper path

2 Registration actuator caught

on the surrounding parts

3 Switchback actuator caught on

the surrounding parts

4 Registration sensor defective Replace the registration sensor PCB.

5 Switchback roller defective Replace the switchback roller.

6 Drive frame ASSY defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the registration actuator into place.

Set the switchback frame ASSY into place.

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■ Error Code 2000 Cannot identify a black ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2001 Cannot identify a yellow ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2002 Cannot identify a cyan ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

Error Code 2003 Cannot identify a magenta ink cartridge. The ink cartridge detection sensor and the ink remaining sensor are detecting.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Each ink cartridge sensor or

ink cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2100 Black ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2101 Yellow ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2102 Cyan ink cartridge side IC chip relation defective

- Detecting setting wrong color

Error Code 2103 Magenta ink cartridge side IC chip relation defective

- Detecting setting wrong color

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

- Set ink cartridge at position for correct color.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2200 Black ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2201 Yellow ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2202 Cyan ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

Error Code 2203 Magenta ink cartridge side IC chip relation defective

- It is judged as incompatible ink cartridge is loaded.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2300 Black ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2301 Yellow ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2302 Cyan ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

Error Code 2303 Magenta ink cartridge side IC chip relation defective

- It is judged as optional ink cartridge has been loaded before the initial installation is started.

< User Check >

- Check if optional ink cartridge or incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the starter ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2400

Black ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2401

Yellow ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2402

Cyan ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

Error Code 2403

Magenta ink cartridge side IC chip relation defective

- Identification no match or judging as incompatible ink cartridge

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge IC chip PCB

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 2500 Cannot communicate with b

lack

ink cartridge IC chip (ink cartridge side.)

Error Code 2501 Cannot communicate with y

ellow

ink cartridge IC chip (ink cartridge side.)

Error Code 2502 Cannot communicate with c

yan

ink cartridge IC chip (ink cartridge side.)

Error Code 2503 Cannot communicate with m

agenta

ink cartridge IC chip (ink cartridge side.)

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

Step Cause Solution

1 Ink sensor flat cable

connection failure

Reconnect the ink sensor flat cable.

2 Ink cartridge IC chip PCB

defective

3 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2600 Black ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2601 Yellow ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2602 Cyan ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

Error Code 2603 Magenta ink cartridge reaches its replacement period. After judging as no ink by the ink remaining sensor, ink discharged for specified times.

< User Check >

- Replace the ink cartridge.

Step Cause Solution

1 Ink remaining sensor defective Replace the ink refill ASSY.

2 Main PCB defective Replace the main PCB.

■ Error Code 2A00 No black ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A01 No yellow ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A02 No cyan ink cartridge loaded. Detected by the ink cartridge detection sensor.

Error Code 2A03 No magenta ink cartridge loaded. Detected by the ink cartridge detection sensor.

< User Check >

- Check if incompatible ink cartridge is loaded.

- Reload the ink cartridge.

- Replace the ink cartridge.

Step Cause Solution

1 Ink cartridge detection sensor

or ink cartridge IC chip PCB defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

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■ Error Code 2E00 Cannot communicate with ink cartridge IC chip (machine body side.)

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code 2F00 Ink cartridge cover sensor detects opened cover state.

< User Check >

- Close the ink cartridge cover.

Step Cause Solution

1 Ink cartridge cover sensor

harness connection failure

2 Ink cartridge cover defective Replace the ink cartridge cover.

3 Ink cartridge cover sensor

defective

4 Main PCB defective Replace the main PCB.

Reconnect the ink cartridge cover sensor harness.

Replace the ink cartridge cover sensor ASSY.

■ Error Code 3000 Carriage does not move. Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the engine

unit

2 CR encoder strip out of place Set the CR encoder strip into place.

3 CR timing belt out of place Set the CR timing belt into place.

4 Head cover out of place Set the head cover into place.

Remove foreign materials.

5 Carriage motor harness

connection failure

6 Carriage flat cable connection

failure

7 CR encoder strip stained Clean the CR encoder strip.

8 CR encoder strip defective Replace the CR encoder strip.

10 Carriage motor defective Replace the carriage motor.

11 Main PCB defective Replace the main PCB.

CR encoder sensor

defective Replace the carriage PCB ASSY.

Reconnect the carriage motor harness.

Reconnect the carriage flat cable.

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■ Error Code 3100 Carriage cannot detect origin. Detected by the CR encoder sensor.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Foreign materials around the

flushing box

3 Switching lever guide out of

place

4 CR encoder strip stained Clean the CR encoder strip.

5 Flushing box not mounted in

place

7 Platen not mounted in place Set the platen into place.

8 Maintenance unit not mounted

9 Head/carriage unit not

10 CR encoder strip defective Replace the CR encoder strip.

12 Switching lever guide defective

CR guide rail place

in place

mounted in place

CR encoder sensor

Maintenance unit defective

not mounted in

defective Replace the carriage PCB ASSY.

Remove foreign materials.

Set the switching lever guide into place.

Set the flushing box into place.

Set the CR guide rail into place.

Set the maintenance unit into place.

Set the head/carriage unit into place.

Replace the maintenance unit.

13 Main PCB defective Replace the main PCB.

■ Error Code 3200 Head capping is unable.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials around the

maintenance unit

2 Switching lever guide out of

place

3 CR encoder strip defective Replace the CR encoder strip.

4 Switching lever guide defective

Maintenance unit defective

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switching lever guide into place.

Replace the maintenance unit.

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■ Error Code 3500 Abnormal stop of head/carriage unit being driven. Causes other than paper jam when ink is not discharging.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 Switching lever guide out of

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

place

Remove foreign materials.

Set the switching lever guide into place.

■ Error Code 3800 Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is not discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

Foreign materials in the engine unit

Remove foreign materials.

3 Switching lever guide out of

place

4 CR encoder strip defective Replace the CR encoder strip.

5 CR encoder sensor defective Replace the carriage PCB ASSY.

6 Maintenance unit defective Replace the maintenance unit.

7 Main PCB defective Replace the main PCB.

Set the switching lever guide into place.

■ Error Code 3B00 Abnormal stop of head/carriage unit being driven. Causes other than paper jam when ink is discharging.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

Remove foreign materials.

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■ Error Code 3C00 Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is discharging.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Main PCB defective Replace the main PCB.

Foreign materials in the engine unit

Remove foreign materials.

■ Error Code 3E00 Defective occurs in the ASF motor, carriage motor and paper feed motor.

Step Cause Solution

1 Foreign materials in the

recording paper path

2 Foreign materials in the

maintenance unit

3 Foreign materials around

paper feed roller belt

4 Foreign materials around

paper ejection roller belt

Foreign materials in the engine unit

Remove foreign materials.

6 Maintenance unit not mounted

in place

9 Platen not mounted in place Set the platen into place.

10 Head/carriage unit not

11 CR encoder strip defective Replace the CR encoder strip.

12 PF encoder disk defective Replace the PF encoder disk.

13 PF encoder sensor defective Replace the PF encoder sensor.

14 CR encoder sensor defective Replace the carriage PCB ASSY.

15 Carriage motor defective Replace the carriage motor.

16 Paper feed motor defective Replace the paper feed motor.

17 ASF motor defective Replace the maintenance unit.

18 Main PCB defective Replace the main PCB.

Flushing box not mounted in place

CR guide rail not mounted in place

mounted in place

Set the maintenance unit into place.

Set the flushing box into place.

Set the CR guide rail into place.

Set the head/carriage unit into place.

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■ Error Code 3F00 Carriage motor cannot stop.

Step Cause Solution

1 Carriage motor harness

connection failure

2 CR encoder strip stained Clean the CR encoder strip.

3 CR encoder strip defective Replace the CR encoder strip.

4 CR encoder sensor defective Replace the carriage PCB ASSY.

5 Carriage motor defective Replace the carriage motor.

6 Main PCB defective Replace the main PCB.

Reconnect the carriage motor harness.

■ Error Code 4000 Casing internal thermistor defective Casing internal thermistor detects -20 degree-C or less and 80 degree-C or more when power is ON.

Step Cause Solution

1 Casing internal thermistor

defective

2 Main PCB defective Replace the main PCB.

Replace the ink refill ASSY.

■ Error Code 4200 Head voltage does not turn OFF.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

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■ Error Code 4300 Head thermistor defective Head thermistor detects -20 degree-C or less and 80 degree-C or more when power is ON.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head thermistor defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

■ Error Code 4400 Head driver IC detects abnormal temperature during operation or stand-by.

Step Cause Solution

1 Carriage flat cable connection

failure

2 Head property information not

input

3 Head thermistor defective

Head defective

4 Main PCB defective Replace the main PCB.

Reconnect the carriage flat cable.

Input the head property information (refer to

Chapter 5, Section 1.3.23 "Updating of Head Property Data and Backup/Restoration of Head Calibration Data (Maintenance mode 68)")

Replace the head/carriage unit.

■ Error Code 4600 Purge count or flushing count overflown.

Step Cause Solution

1 Ink absorber box or flushing

box full.

2 Main PCB defective Replace the main PCB.

Replace ink absorber box or flushing box, resetting purge counter or flushing counter.

■ Error Code 4800 Head flat cable detected to be not correctly inserted.

Step Cause Solution

1 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Main PCB defective Replace the main PCB.

Head flat cable connection

failure

Reconnect the carriage flat cable.

Reconnect the head flat cable.

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■ Error Code 4900 Head voltage does not raise.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

■ Error Code 4E00 Head voltage remains ON and does not turn OFF even after 15 minutes have passed.

Step Cause Solution

1 Carriage PCB defective Replace the carriage PCB ASSY.

2 Head defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

■ Error Code 4F00 Head voltage drops too quick.

< User Check >

- They may occur due to lower surrounding temperature. Use in warmer surrounding

temperature.

Step Cause Solution

1 Head flat cable connection

failure

2 Carriage flat cable connection

failure

3 Carriage PCB defective Replace the carriage PCB ASSY.

4 Head defective Replace the head/carriage unit.

5 Power supply PCB defective Replace the power supply PCB.

6 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

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■ Error Code 5000 The purge cam switch is not switching ON/OFF.

Error Code 5200 Failed to detect the origin of the purge cam.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam switch harness

connection failure

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the purge cam switch harness.

■ Error Code 5A00 Abnormal stop of purge cam being driven

Error Code 5B00 Pump of maintenance unit stopped abnormally during exhaustion/suction.

Error Code 5D00 Excessive current protection activated for the head driver IC during purge cam operation.

Error Code 5E00 Excessive current protection activated for the head driver IC during pump operation.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Ink supply tubes bent Replace the ink refill ASSY.

3 Maintenance unit defective Replace the maintenance unit.

4 Main PCB defective Replace the main PCB.

Remove foreign materials.

■ Error Code 6700 T1 detection sensor detects no paper tray #1 state.

< User Check >

- Set paper tray #1.

Step Cause Solution

1 T1 detection actuator caught

on the surrounding parts

2 T1 detection sensor harness

connection failure

3 Paper tray #1 defective Replace the paper tray ASSY #1.

4 Main PCB defective Replace the main PCB.

Set the T1 detection actuator into place.

Reconnect the T1 detection sensor harness.

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■ Error Code 6701

T2 detection sensor detects no paper tray #2 state.

< User Check >

- Set paper tray #2.

Step Cause Solution

1 T2 detection actuator caught

on the surrounding parts

2 T2 detection sensor harness

connection failure

3 Paper tray #2 defective Replace the paper tray ASSY #2.

4 Main PCB defective Replace the main PCB.

Set the T2 detection actuator into place.

Reconnect the T2 detection sensor harness.

■ Error Code 6F00

ASF motor cannot stop.

Error Code 6F01

ASF encoder sensor cannot detect rotation of the ASF motor

Step Cause Solution

1 ASF encoder sensor harness

connection failure

2 ASF motor harness connection

failure

3 Maintenance unit defective Replace the maintenance unit.

Reconnect the ASF encoder sensor harness.

Reconnect the ASF motor harness.

4 Main PCB defective Replace the main PCB.

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■ Error Code 7000 Failed to detect ON/OFF of the purge cam.

Error Code 7200 Failed to detect the origin of the purge cam.

Error Code 7500 Cap cam cannot shift to head capping position.

Error Code 7600 Cap cam cannot shift to head uncapping position.

Error Code 7A00 Purge cam rotation error (capping CW)

Error Code 7D00 Current protection activated for the cap driver IC.

Step Cause Solution

1 Foreign materials in the

maintenance unit

2 Purge cam sensor harness

connection failure

3 ASF motor harness connection

failure

4 Maintenance unit defective Replace the maintenance unit.

5 Main PCB defective Replace the main PCB.

Remove foreign materials.

Reconnect the purge cam sensor harness.

Reconnect the ASF motor harness.

■ Error Code 7E00 Head property information not input.

Step Cause Solution

1 Head property information not

input

2 Main PCB defective Replace the main PCB.

Input the head property information (refer to

Chapter 5, Section 1.3.23 "Updating of Head Property Data and Backup/Restoration of Head Calibration Data (Maintenance mode 68)")

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■ Error Code 8000 Recording paper size error (during FAX/list printing) (Only the models with single tray) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8001 Paper tray #1 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8002 Paper tray #2 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8004 MP tray recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

Error Code 8101 Recording paper size error (during FAX/list printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8102 Recording paper size error (during PC printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8103 Recording paper size error (during copy printing) (Only the models with single tray) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8104 Paper tray #1 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8105 Paper tray #2 recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

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Error Code 8107 MP tray recording paper size error (during FAX/list printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8108 Paper tray #1 recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8109 Paper tray #2 recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810B MP tray recording paper size error (during PC printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810C Paper tray #1 recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810D Paper tray #2 recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 810F MP tray recording paper size error (during copy printing) (Only the models with multiple trays) The registration sensor and paper width sensor detect recording paper smaller than the setting size.

Error Code 8120 Recording paper size error (during PC printing/Copy/AirPrint printing) The registration sensor and paper width sensor detect that the size of the loaded recording paper does not match the recording paper size setting.

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< User Check >

- Check that the recording paper of the specified size is used.

- Check that recording paper is loaded in correct direction in the paper tray.

- Check that dark recording paper is not used.

Clean the platen.

Step Cause Solution

1 Registration actuator caught

on the surrounding parts

2 CR encoder strip stained Clean the CR encoder strip.

3 PF encoder disk stained Clean the PF encoder disk and flushing guide.

4 CR encoder strip defective Replace the CR encoder strip.

6 Paper width sensor defective Replace the carriage PCB ASSY.

8 Registration sensor defective Replace the registration sensor PCB.

9 Carriage motor defective Replace the carriage motor.

10 Paper feed motor defective Replace the paper feed motor.

11 Maintenance unit defective Replace the maintenance unit.

12 Main PCB defective Replace the main PCB.

PF encoder disk

PF encoder sensor

defective Replace the PF encoder disk.

defective Replace the PF encoder sensor PCB.

Set the registration actuator into place.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

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■ Error Code 8110 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

Error Code 8111 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and plain paper has been specified as the paper type in auto tray switching print.

Error Code 8112 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

Error Code 8113 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and inkjet paper has been specified as the paper type in auto tray switching print.

Error Code 8114 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the paper tray #1 has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

Error Code 8115 The paper size and paper type of each paper tray set during print setting are different from before printing. This error occurs when the MP tray has been specified as a pickup tray with the highest priority and Glossy paper has been specified as the paper type in auto tray switching print.

< User Check >

- Check that the paper size in the paper tray is the same as the paper size in the print

setting.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code 8200 Paper width sensor cannot detect leading edge or width of recording papers.

< User Check >

- Check whether the recording paper being used is within the specification.

- Check that dark recording paper is not used.

- Clean the platen.

- Remove the jammed paper in jam clear cover part.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Paper feeding path parts out of

place

3 Paper feed roller stained Clean the paper feed roller.

4 Paper width sensor defective Replace the carriage PCB ASSY.

5 Paper feed roller defective Replace the paper feed roller.

6 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the paper feeding path parts into place.

■ Error Code 8400 Paper jam. Registration sensor stays in paper feeding state even after completion of paper ejection action.

< User Check >

- Remove the jammed paper in platen part.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Registration actuator caught

on the surrounding parts

Remove foreign materials.

Set the registration actuator into place.

3 Switchback actuator caught on

the surrounding parts

4 Paper feed roller, paper

ejection roller, switchback roller stained

5 Paper feed roller, paper

ejection roller, switchback roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Set the switchback frame ASSY into place.

Clean the related rollers.

Replace related rollers.

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■ Error Code 8700 Paper jam. Switchback sensor stays in paper feeding state even after completion of paper ejection action.

< User Check >

- Remove the jammed paper in front part.

- The paper tray is not set correctly.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Switchback actuator caught on

the surrounding parts

3 Switchback outer paper guide

not mounted in place

4 Paper feed roller and

Switchback roller stained

5 Paper feed roller and

switchback roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback frame ASSY into place.

Set the switchback outer paper guide into place.

Clean the related rollers.

Replace related rollers.

■ Error Code 8800 Paper jam. Switchback sensor cannot detect paper feeding state even papers are fed during printing.

< User Check >

- Remove the jammed paper in platen part and front part.

Step Cause Solution

1 Foreign materials in the

feeding path

2 Switchback actuator caught on

the surrounding parts

3 Switchback sensor harness

connection failure

4 Paper feed roller and paper

ejection roller stained

5 Paper feed roller and paper

ejection roller defective

6 PF encoder sensor defective Replace the PF encoder sensor PCB.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the switchback frame ASSY into place.

Reconnect the switchback sensor harness.

Clean the related rollers.

Replace related rollers.

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■ Error Code 8900

PF home position detection lever

Paper width sensor cannot detect origin specified on the paper feed roller.

Step Cause Solution

1 PF encoder disk stained Clean the PF encoder disk and flushing guide.

(refer to "Precautions for Troubleshooting and/

or Disassembly/Assembly")

2 PF home position detection

lever out of place

3 Paper width sensor or carriage

PCB defective

4 Main PCB defective Replace the main PCB.

Set the PF home position detection lever into place.

Replace the carriage PCB ASSY.

Fig. 2-7

■ Error Code 8F00 Paper feed motor cannot stop.

Step Cause Solution

1 Paper feed roller belt out of

place

Set the paper feed roller belt into place.

2 PF encoder sensor defective Replace the PF encoder sensor.

3 PF encoder disk defective Replace the PF encoder disk.

4 Paper feed motor defective Replace the paper feed motor.

5 Main PCB defective Replace the main PCB.

■ Error Code 8F01 PF encoder sensor cannot detect rotation of the paper feed motor.

Step Cause Solution

1 PF encoder sensor harness

connection failure

2 PF motor harness connection

failure

3 PF encoder sensor defective Replace the PF encoder sensor PCB.

4 PF encoder disk defective Replace the PF encoder disk.

5 Paper feed motor defective Replace the paper feed motor.

6 Main PCB defective Replace the main PCB.

Reconnect the PF encoder sensor harness.

Reconnect the PF motor harness.

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■ Error Code A000 Time out occurred during data transfer for second side document scanning.

Step Cause Solution

1 Second side CIS flat cable

connection failure

2 Second side CIS unit defective Replace the second side CIS unit.

3 Main PCB defective Replace the main PCB.

Reconnect the second side CIS flat cable.

■ Error Code A100 Document scanner sensor detects that document scanner is open.

< User Check >

- Close the document scanner.

Step Cause Solution

1 Document scanner sensor

harness connection failure

2 Document scanner unit boss

broken

3 Main PCB defective Replace the main PCB.

Reconnect the document scanner sensor harness.

Replace the document scanner unit.

■ Error Code A200 Document scanning position sensor detects length of document 900 mm or more.

< User Check >

- Check whether the document scanned is longer than the specified limit.

- Remove the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the surrounding parts

2 Document scanning position

sensor defective

3 ADF motor defective

Document feed roller worn out

4 Main PCB defective Replace the main PCB.

Set the document scanning position actuator into place.

Replace the document scanning position sensor PCB.

Replace the ADF unit.

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■ Error Code A300 Document detection sensor detects that document is pulled out during document scanning. Or, the document scanning position sensor cannot detect document within specified time.

< User Check >

- Remove the jammed document.

Step Cause Solution

1 Foreign materials in the

document feeding path

2 Document detection actuator

caught on the surrounding parts

3 Document scanning position

actuator out of place

4 Document scanning position

sensor harness connection failure

5 Document scanning position

sensor defective

6 Document pick-up roller worn

out

7 ADF motor defective Replace the ADF unit.

8 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the document detection actuator into place.

Set the document scanning position actuator into place.

Reconnect the document scanning position sensor harness.

Replace the document scanning position sensor PCB.

Replace the document separation roller ASSY.

■ Error Code A400 ADF cover sensor detects that ADF cover is open.

< User Check >

- Close the ADF cover.

Step Cause Solution

1 ADF cover sensor harness

connection failure

2 ADF cover boss broken Replace the ADF cover.

3 ADF cover sensor defective Replace the ADF unit.

4 Main PCB defective Replace the main PCB.

Reconnect the ADF cover sensor harness.

■ Error Code A700 Type of CIS unit and CIS type input value does not match.

Step Cause Solution

1 First side or second side CIS

type input value error

Automatically identify the first side or second side CIS type input value. (refer to Chapter 5, Section 1.3.18 "Checking of

CIS Travel and Specifying of CIS Type (Maintenance mode 59)")

2 Main PCB defective Replace the main PCB.

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■ Error Code AD00 The required number of pixels of the scanning data is not output, and it does not finish normally.

Step Cause Solution

1 White level data failure Carry out maintenance 55 to obtain white/black

label data.

2 First side or second side CIS

flat cable connection failure

3 First side or second side CIS

unit defective

4 Main PCB defective Replace the main PCB.

Reconnect the first side or second side CIS flat cable.

Replace the first side or second side CIS unit.

■ Error Code AF00 CIS positioning abnormal (Home position cannot be found)

Step Cause Solution

1 Scanner belt out of place Set the scanner belt into place.

2 Scanner motor harness

connection failure

3 First side CIS flat cable

connection failure

4 Black reference film stained Clean document cover glass at black reference

5 First side CIS flat cable

defective

Reconnect the scanner motor harness.

Reconnect the first side CIS flat cable.

film.

Replace the first side CIS flat cable.

6 First side CIS unit defective Replace the first side CIS unit.

7 Scanner motor defective Replace the document scanner unit.

8 Main PCB defective Replace the main PCB.

■ Error Code BF00 Document scanning position sensor detects size that its length does not fit duplex scanning.

< User Check >

- Check whether the document scanned is longer than the specified limit.

- Remove the jammed document.

Step Cause Solution

1 Document scanning position

actuator caught on the surrounding parts

2 Document scanning position

sensor defective

3 Document feed roller worn out Replace the ADF unit.

4 Main PCB defective Replace the main PCB.

Set the document scanning position actuator into place.

Replace the document scanning position sensor PCB.

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■ Error Code D100 Modem PCB initialization failed.

Error Code D200 SDAA communication failure

Step Cause Solution

1 Modem PCB harness

connection failure

2 Modem PCB defective Replace the modem PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the modem PCB harness.

■ Error Code D800 Touch panel initialization failed.

Step Cause Solution

1 Touch panel defective Replace the touch panel.

2 Main PCB defective Replace the main PCB.

■ Error Code E200 Wired LAN MAC address not registered.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code E300 Wireless LAN connection error

Step Cause Solution

1 Wireless LAN PCB connection

failure

2 Wireless LAN PCB defective Replace the wireless LAN PCB.

3 Main PCB defective Replace the main PCB.

Reconnect the wireless LAN PCB.

■ Error Code E600 Main PCB EEPROM write error

Step Cause Solution

1 Main PCB defective Replace the main PCB.

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■ Error Code E900 NFC PCB initialization failed.

Step Cause Solution

1 NFC PCB harness connection

failure

2 NFC PCB defective Replace the NFC PCB.

3 LCD PCB defective Replace the LCD PCB.

4 Main PCB defective Replace the main PCB.

Reconnect the NFC PCB harness.

■ Error Code EC00 A USB device out of the specifications is inserted to the USB terminal, and consequently over current flows.

< User Check >

- Remove the inserted USB device.

Step Cause Solution

1 Main PCB defective Replace the main PCB.

■ Error Code F000 Flash file system error

Error Code F001 Flash ROM read problem

Error Code FD00 Firmware verification during the self test fails.

Error Code FE00 ROM data acquisition error

< User Check >

- Turn the power OFF and ON.

Step Cause Solution

1 Program malfunctioning Re-load the firmware.

2 Main PCB defective Replace the main PCB.

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4.2 Recording Paper Feeding Problems

Problems related to paper feeding are end user recoverable if following the User Check items.

If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below.

4.2.1 Paper is not fed from paper tray #1/#2

< User Check >

- Check that setting of tray selection is not fix to MP Tray or Manual feed slot.

- Check that recording paper is loaded correctly in the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the recording paper size.

- Try reversing the recording paper in the paper tray, or rotating direction of the paper

for 180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Clean the paper pull-in roller.

Step Cause Solution

1 Paper pull-in roller not

mounted in place

2 CR encoder strip stained Clean the CR encoder strip.

3 PF encoder disk stained Clean the PF encoder disk and flushing

4 Bank ASSY out of place Set the bank ASSY into place.

5 The grease of the switching

lever guide of the maintenance unit is not enough

6 ASF motor harness connection

failure

9 Paper pull-in roller worn out Replace the paper feed arm frame ASSY or

10 CR encoder strip defective Replace the CR encoder strip.

Registration actuator out of place

Paper feeding path parts out of place

CR encoder sensor

defective Replace the carriage PCB ASSY.

Set paper pull-in roller the into place.

guide. (refer to "Precautions for Troubleshooting

and/or Disassembly/Assembly")

Apply the grease for the switching lever guide of the maintenance unit. (refer to Fig. 2-8 (2-54))

Reconnect the ASF motor harness.

Set the registration actuator into place.

Set the feeding path parts into place.

LT frame ASSY.

13 Registration sensor defective Replace the registration sensor PCB ASSY.

14 Paper feed motor defective Replace the paper feed motor.

15 ASF motor/Switching lever

16 Main PCB defective Replace the main PCB.

PF encoder disk

guide defective

defective Replace the PF encoder disk.

Replace the maintenance unit.

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Fig. 2-8

Maintenance unit

Lubricant type: Permalub BAN-5

Lubricant amount: 3.0 mm diameter ball

Apply grease here.

4.2.2 Paper is not fed from manual feed slot

< User Check >

- Check that recording paper is loaded correctly in the manual feed slot.

- Check thickness of recording paper is within tolerance of each type.

- Check only a single recording paper enters.

Step Cause Solution

1 Paper feed motor harness

Reconnect the paper feed motor harness.

connection failure

2 Registration actuator out of

Set the registration actuator into place.

place

3 Paper feeding path parts out of

place

Set the paper feeding path parts into place.

4 Registration sensor defective Replace the registration sensor PCB ASSY.

5 Paper feed motor defective Replace the paper feed motor.

6 Manual feed slot defective Replace the manual feed slot.

7 Main PCB defective Replace the main PCB.

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4.2.3 Paper is not fed from MP tray

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check thickness of recording paper is within tolerance of each type.

- Check that setting of tray selection is not fix to the paper tray.

- Check that the paper smaller than the specified size is not loaded.

- Adjust the paper guide to match the recording paper size.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check that the number of recording paper loaded in the MP tray is within specified

volume.

- Clean the MP paper pull-in roller.

- Check that there is no foreign material in the MP tray.

Step Cause Solution

1 Paper feed motor harness

connection failure

2 MP paper detection sensor

harness connection failure

3 MP paper detection actuator

out of place

4 MP paper detection sensor

defective

5 Paper feeding path parts out of

place

6 Paper feed motor defective Replace the paper feed motor.

7 ASF motor defective Replace the maintenance unit.

8 MP drive gear broken

MP paper pull-in roller worn out

9 Main PCB defective Replace the main PCB.

Reconnect the paper feed motor harness.

Reconnect the MP paper detection sensor harness.

Set the MP paper detection actuator into place.

Replace the MP paper detection sensor PCB ASSY.

Set the paper feeding path parts into place.

Replace the MP tray ASSY.

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4.2.4 Two or more sheets of paper are fed from the paper tray.

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the set number of recording paper loaded in each paper tray is within

specified volume.

- Try reversing the recording paper in each paper tray, or rotating direction of the paper

for 180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the paper tray.

Step Cause Solution

1 Bank ASSY worn out Replace the bank ASSY.

2 Base pad worn out Replace the base pad.

3 Paper pull-in roller defective Replace the paper feed arm frame ASSY or LT

frame ASSY.

4 Paper tray defective Replace the paper tray.

4.2.5 Two or more sheets of paper are fed from the MP tray.

< User Check >

- Check that recording paper is loaded correctly in the MP tray.

- Check that the set number of recording paper loaded in the MP tray is within

specified volume.

- Try reversing the recording paper in the MP tray, or rotating direction of the paper for

180 degrees.

- Check thickness of recording paper is within tolerance of each type.

- Shuffle recording papers thoroughly and then reload them in the paper tray.

Step Cause Solution

1 Base pad worn out

Bank ASSY worn out Friction pad worn out

Replace the MP tray ASSY.

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4.2.6 Paper feeding at an angle

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Adjust the paper guide to match the recording paper size.

- Check thickness of recording paper is within tolerance of each type.

- Check if too much paper is loaded in the paper tray.

- Clean the paper pull-in roller.

Step Cause Solution

1 Bank ASSY out of place Set the bank ASSY into place.

3 Main PCB defective Replace the main PCB.

Paper feeding path parts out of place

4.2.7 Recording paper jam

■ Paper jam around the paper tray

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Check that the paper tray is inserted all the way to the back end.

- Adjust the paper guide to match the recording paper size.

- Check that the paper smaller than the specified size is not loaded.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the paper tray is within specified

volume.

- Check that the jam clear cover is securely closed.

- Clean the related rollers.

Step Cause Solution

1 Foreign materials in the

recording paper path

Set the feeding path parts into place.

Remove foreign materials.

2 Bank ASSY out of place Set the bank ASSY into place.

3 Platen foam drift Set the platen foam into place.

10 Registration sensor defective Replace the registration sensor PCB ASSY.

11 Paper tray defective Replace the paper tray.

12 Main PCB defective Replace the main PCB.

Jam clear cover not mounted

in place

CR guide rail not mounted in place

Platen ASSY not mounted in place

Platen spring not mounted in place

Jam clear cover damaged, broken

Platen ASSY damaged, broken

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Set the jam clear cover into place.

Set the CR guide rail into place.

Set the platen ASSY into place.

Set the platen spring into place.

Replace the jam clear cover.

Replace the platen ASSY.

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■ Paper jam around MP tray/manual feed slot

< User Check >

- Check that recording paper is loaded correctly in the MP tray/manual feed slot.

- Adjust the paper guide to match the recording paper size.

- Check that the paper smaller than the specified size is not loaded.

- Check thickness of recording paper is within tolerance of each type.

- Check that the number of recording paper loaded in the MP tray/manual feed slot is

within specified volume.

- Clean the related rollers.

Step Cause Solution

1 Foreign materials in the

recording paper path

2 Platen foam drift Set the platen foam into place.

3 CR guide rail not mounted in

place

4 Platen ASSY not mounted in

place

5 Platen spring not mounted in

place

6 Platen ASSY damaged,

broken

7 Registration sensor defective Replace the registration sensor PCB ASSY.

8 MP paper detection sensor

defective

9 MP tray/Manual feed slot

defective

10 Main PCB defective Replace the main PCB.

Remove foreign materials.

Set the CR guide rail into place.

Set the platen ASSY into place.

Set the platen spring into place.

Replace the platen ASSY.

Replace the MP paper detection sensor PCB ASSY.

Replace the MP tray ASSY/Manual feed slot ASSY.

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■ Paper jam around the platen

< User Check >

- Check that recording paper is loaded correctly in the paper tray.

- Adjust the paper guide to match the recording paper size.

- Check that the paper smaller than the specified size is not loaded.

- Check thickness of recording paper is within tolerance of each type.

- Clean the related rollers.

Step Cause Solution

1 Foreign materials in the

recording paper path

2 CR encoder strip stained Clean the CR encoder strip.

4 CR encoder strip out of place Set the CR encoder strip into place.

5 Platen foam drift Set the platen foam into place.

6 Bank ASSY out of place Set the bank ASSY into place.

7 Head/carriage unit head

8 Switchback inner paper guide

9 Switchback outer paper guide

PF encoder disk

unlocked

not mounted in place

Switchback roller belt out of place

Paper ejection roller belt out of place

CR guide rail not mounted in place

Corrugate plate not mounted in place

stained Replace the PF encoder disk.

Remove foreign materials.

Set the head lock in lock position.

Set the switchback inner paper guide into place.

Set the switchback outer paper guide into place.

Set the switchback roller belt into place.

Set the paper ejection roller belt into place.

Set the CR guide rail into place.

Set the corrugate plate into place.

16 CR encoder strip defective Replace the CR encoder strip.

17 PF encoder disk defective Replace the PF encoder disk.

18 PF encoder sensor defective Replace the PF encoder sensor PCB ASSY.

19 DX paper guide ASSY not

20 Platen ASSY damaged,

21 Registration sensor PCB

22 Media sensor of head stained Replace the carriage PCB ASSY.

23 Main PCB defective Replace the main PCB.

Platen ASSY not mounted in place

Platen spring not mounted in place

mounted in place

broken

defective

Set the platen ASSY into place.

Set the platen spring into place.

Set the DX paper guide ASSY into place.

Replace the platen ASSY.

Replace the registration sensor PCB ASSY.

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Fig. 2-9

Corrugate plate

CR guide rail

■ Paper jam around paper ejection parts

< User Check >

- Clean the related rollers.

- Check that the number of recording paper on the output paper tray is within the

maximum ejecting paper volume.

- Check that the output paper tray is pulled out in accordance with the recording paper

size.

Step Cause Solution

1 Foreign materials in the

2 Switchback inner paper guide

3 Switchback outer paper guide

4 Switchback sensor defective Replace the switchback sensor PCB.

5 Paper ejection roller belt out of

6 Main PCB defective Replace the main PCB.

recording paper path

not mounted in place

place

Remove foreign materials.

Set the switchback inner paper guide into place.

Set the switchback outer paper guide into place.

Set the paper ejection roller belt into place.

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■ Paper jam during duplex printing

< User Check >

- Adjust the paper guide to match the recording paper size.

- Check that the paper smaller than the specified size is not loaded.

- Check thickness of recording paper is within tolerance of each type.

- Clean the related rollers.

Step Cause Solution

1 Foreign materials in the

recording paper path

2 Switchback inner paper guide

not mounted in place

3 Switchback outer paper guide

not mounted in place

6 DX paper guide ASSY not

7 DX roller holder not mounted in

8 Main PCB defective Replace the main PCB.

Switchback roller belt out of place

Paper ejection roller belt out of place

mounted in place

place

Remove foreign materials.

Set the switchback inner paper guide into place.

Set the switchback outer paper guide into place.

Set the switchback roller belt into place.

Set the paper ejection roller belt into place.

Set the DX paper guide ASSY into place.

Set the DX roller holder into place.

4.2.8 Prints only single side of the paper when duplex-printing

< User Check >

- Set the driver settings to duplex-printing.

- Check if the recording papers are not overlapping each other. Shuffle the papers

thoroughly in the case of overlapping.

Step Cause Solution

1 Switching lever guide defective Replace the maintenance unit.

2 Main PCB defective Replace the main PCB.

4.2.9 “No Paper Fed” is displayed

< User Check >

- Load recording paper in the target paper tray.

Step Cause Solution

1 Paper detection sensor

harness of the each paper tray connection failure

2 Paper detection actuator of the

each paper tray caught on the surrounding parts

3 Main PCB defective Replace the main PCB.

Reconnect the paper detection sensor harness of the each paper tray.

Set the paper detection actuator of the each paper tray into place.

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4.3 Print-image Problems

4.3.1 Defective images

Completely blank All single color Random color Light Dark

Vertical streaks White vertical

streaks

Print edges not aligned

Separated lines over the whole page

Random missing dots, fainted and patchy

Overlapping lines at the trailing edge of the recording paper

White horizontal streaks

Separated lines at the trailing edge of the recording paper

Ink splash, stained

Stained leading edge of recording paper

Characters having shadows (ghost)

Overlapping lines over the whole page

Traces of paper pull-in roller

Dirt on the paper

Fig. 2-10

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4.3.2 Print-image problems

Problems related to defective image are end user recoverable if following the User Check items. If the same problem occurs, follow each procedure in the order of the number described in the Step column in the tables below.

■ Completely blank

Step Cause Solution

1 Wrong head property value Input the head property value (refer to Chapter

< User Check >

- Check if there is enough remaining ink.

- Carry out head cleaning.

5, Section 1.3.23 "Updating of Head Property Data and Backup/Restoration of Head Calibration Data (Maintenance mode 68)")

2 Head flat cable connection

failure

3 Carriage flat cable connection

failure

4 Non-discharge of ink from

head

5 Ink supply tubes bent Replace the ink refill ASSY.

6 Carriage PCB defective Replace the carriage PCB ASSY.

7 Maintenance unit defective Replace the maintenance unit.

8 Head defective Replace the head/carriage unit.

9 Main PCB defective Replace the main PCB.

Reconnect the head flat cable.

Reconnect the carriage flat cable.

Perform the recommended purge procedures. (refer to the recommended procedures in

Chapter 5, Section 1.3.27 "Purge Operation (Maintenance mode 76)")

■ All single color

< User Check >

- Check that ink cartridge is loaded correctly.

Step Cause Solution

1 Carriage PCB defective Replace the carriage PCB ASSY.

2 Head defective Replace the head/carriage unit.

3 Main PCB defective Replace the main PCB.

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■ Random color

Maintenance unit

Cleaner stick

< User Check >

- Check that ink cartridge is loaded correctly.

- Carry out head cleaning.

Step Cause Solution

1 Maintenance unit stained Clean the maintenance unit.

(refer to the figure below.)

2 Wrong head property value Input the head property value

(refer to Chapter 5, Section 1.3.23 "Updating of

Head Property Data and Backup/Restoration of Head Calibration Data (Maintenance mode

68)")

3 Head calibration uncompleted Write the head calibration data.

(refer to Chapter 5, Section 1.3.2 "Creating of

Head Calibration Data and Writing it into Flash ROM (Maintenance mode 02)")

4 Non-discharge of ink from

head

Perform the recommended purge procedures. (refer to the recommended procedures in

Chapter 5, Section 1.3.27 "Purge Operation (Maintenance mode 76)".

5 Carriage PCB defective Replace the carriage PCB ASSY.

6 Head defective Replace the head/carriage unit.

7 Maintenance unit defective Replace the maintenance unit.

8 Main PCB defective Replace the main PCB.

Fig. 2-11

2-64

Confidential

Brother mcp-j2330dw, mcp-j2730dw, mcp-j5330dw, mcp-j5335dw, mcp-j5730dw Service Manual

TABLE OF CONTENTS

SAFETY INFORMATION

CHAPTER 1 SPECIFICATIONS

1GENERAL

1.1 General

1.2 Media Specification

1.3 Paper Handling

1.4 LCD Panel

1.5 Memory

1.6 Interface

1.7 Others

2FAX

3 PRINTER

4COPY

5 SCANNER

6 SOFTWARE

7NETWORK

7.1 Network

7.2 Wired

7.3 Wireless

8 SUPPLIES/OPTIONS

9 SERVICE INFORMATION

10 PAPER

10.1 Paper

10.2 Unprintable Area

CHAPTER 2 TROUBLESHOOTING

1 INTRODUCTION

1.1 Precautions

1.2 Initial Check

2OVERVIEW

2.1 Cross-section Drawings

2.1.1 Document scanning

2.1.2 Printer part

2.2 Document Feeding Path/Recording Paper Feeding Path

2.2.1 Document Feeding Path

2.2.2 Recording Paper Feeding Path

2.3 Parts Names and Functions

2.4 Block Diagram

2.5 Components

3 ERROR INDICATION

3.1 Error Code

3.2 Error Messages

3.3 Communications Error

4 TROUBLESHOOTING

4.1 Error Cause and Solutions

4.2 Recording Paper Feeding Problems

4.2.1 Paper is not fed from paper tray #1/#2

4.2.2 Paper is not fed from manual feed slot

4.2.3 Paper is not fed from MP tray

4.2.4 Two or more sheets of paper are fed from the paper tray.

4.2.5 Two or more sheets of paper are fed from the MP tray.

4.2.6 Paper feeding at an angle

4.2.7 Recording paper jam

4.2.8 Prints only single side of the paper when duplex-printing

4.2.9 “No Paper Fed” is displayed

4.3 Print-image Problems

4.3.1 Defective images

4.3.2 Print-image problems