Read this manual thoroughly before maintenance work.
Keep this manual in a convenient place for quick and easy reference at all times.
September 2016
SM-FAX173
8CH2* (1)
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Trademarks
Microsoft, Windows, Windows Vista and Windows Server are either registered trademarks or
trademarks of Microsoft Corporation in the United States and/or other countries.
Macintosh and OS X are trademarks of Apple Inc., registered in the United States and other countries.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
WPA and WPA2 are trademarks of Wi-Fi Alliance.
Each company whose software title is mentioned in this manual has a Software License Agreement
specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related
documents and any other materials are all trademarks or registered trademarks of those
respective companies.
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Preface
This Service Manual is intended for use by service personnel and details the specifications,
construction, and maintenance for the Brother machines noted on the front cover. It includes
information required for troubleshooting and service--disassembly, reassembly, and lubrication--so that
service personnel will be able to understand equipment function, repair the equipment in a timely
manner and order spare parts as necessary.
To perform appropriate maintenance so that the machine is always in the best possible condition for the
customer, service personnel must adequately understand and apply this manual.
The table below shows the functional comparison between the models covered by this manual.
MFC-
J2330DW
Duplex Scan------------
LCD2.7 inch3.7 inch2.7 inch2.7 inch3.7 inch3.7 inch3.7 inch
1PERIODICAL REPLACEMENT PARTS ........................................................................7-1
APPENDIX 1 SERIAL NUMBERING SYSTEM..........................................................App. 1-1
APPENDIX 2 DELETION OF USER SETTING INFORMATION................................App. 2-1
APPENDIX 3 INSTALLING THE MAINTENANCE PRINTER DRIVER .....................App. 3-1
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SAFETY INFORMATION
WARNING
CAUTION
WARNING indicates a potentially hazardous situation which, if not avoided, could result in
death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in
minor or moderate injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in
damage to property or loss of machine functionality.
NOTE
NOTE specifies the operating environment, conditions for installation, or special conditions
of use.
Prohibition icons indicate actions that must not be performed.
This icon indicates that flammable sprays must not be used.
This icon indicates that organic solvents such as alcohol and liquids must not be
used.
Electrical Hazard icons alert you to possible electrical shocks.
Fire Hazard icons alert you to the possibility of fire.
Italics
Italicized typeface emphasizes an important point or refers you to a related topic.
NOTE
The illustrations in this guide show MFC-J6930DW.
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To use the machine safely
WARNING
ELECTRICAL HAZARDS
Failure to follow the warnings in this section may create the risk of an electrical shock. In
addition, you could create an electrical short, which may create the risk of a fire.
There are high-voltage electrodes inside the machine. Before you access the inside of the
machine, including for routine maintenance such as cleaning, make sure you have
unplugged the power cord from the AC power outlet, as well as any telephone/RJ-11 or
Ethernet/RJ-45 cables from the machine.
DO NOT push objects of any kind into this machine through slots or openings in the cabinet, as they may touch dangerous voltage points or short out parts.
DO NOT handle the plug with wet hands.
Always make sure the plug is fully inserted.
Unplug the power plug regularly to clean it. Use a dry cloth to clean the root of the plug
blades and between the blades. If the power plug is plugged into the outlet over a long
period, dust accumulates around the plug blades, which may cause a short circuit, resulting
in a fire.
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DO NOT take apart or attempt to convert the machine. This may create a risk of fire or
electrical shock. Such conduct may also be punished by the law.
If the machine has been dropped or the casing has been damaged, there may be the
possibility of an electrical shock. Unplug the machine from the AC power outlet.
DO NOT drop any metallic hardware or any type of liquid on the power plug of the machine.
It may cause an electrical shock or a fire.
If water, other liquids, or metal objects get inside the machine, immediately unplug the
machine from the AC power outlet.
This machine should be connected to an AC power source within the range indicated on the
rating label. DO NOT connect it to a DC power source or inverter. If you are not sure what
kind of power source you have, contact a qualified electrician.
Power Cord Safety:
- DO NOT pull on the middle of the AC power cord; pulling on the middle may cause the
cord to separate from the plug. Doing this might cause an electrical shock.
- DO NOT allow anything to rest on the power cord.
- DO NOT place this machine where people can walk on the cord.
- DO NOT place this machine in a position where the cord is stretched or strained, as it may
become worn or frayed.
- DO NOT use the machine or handle the cord if the cord has become worn or frayed. If
unplugging your machine, DO NOT touch the damaged/frayed part.
DO NOT use this machine during an thunderstorm.
Use caution when installing or modifying telephone lines. Never touch telephone wires or
terminals that are not insulated unless the telephone line has been unplugged at the wall
jack. Never install telephone wiring during a lightning storm. Never install a telephone wall
jack in a wet location.
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FIRE HAZARDS
Failure to follow the warnings in this section may create the risk of a fire.
DO NOT use flammable substances, any type of spray, or an organic solvent/liquid
containing alcohol or ammonia to clean the inside or outside of the machine. Doing so could
cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.
DO NOT use the machine near any medical electrical equipment. The radio wave emitted
from the machine may affect medical electrical equipment and cause a malfunction, which
may result in accident or injury.
For users with pacemakers
This machine generates a weak magnetic field. If you feel anything wrong with the operation of your pacemakers when near the machine, move away from the machine and consult
a doctor immediately.
If the machine becomes unusually hot, releases smoke, generates any strong smells, or if
you accidentally spill any liquid on it, immediately unplug the machine from the AC power
outlet.
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CAUTION
* There are cases where other models are used in the illustrations.
Wait until pages have exited the machine before picking them up. Failure to do this may
cause injury to your fingers by trapping them in a roller.
DO NOT put your hand or any foreign objects into the ink insertion slot. Doing this may
cause injury.
If the trays have been expanded to hold large paper such as Ledger, A3, Legal or Folio size
paper, place the machine on a flat surface that can support both the machine and the trays.
When the trays are expanded, they will protrude from the machine. Therefore, if someone
hits the trays, the machine could fall and cause injury.
To prevent injuries, be careful not to put your fingers in the areas shown in the illustrations.
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When changing the tray size from the Ledger, A3, Legal or Folio size to the original size, be
careful not to pinch your fingers in the gaps or slots in the bottom of the tray. It may cause
injury to you.
(MFCJ2730DW/J5730DW/J5930DW)
To prevent possible injuries, at least two people should lift the machine. One person should
hold the front of the machine, and one person should hold the back, as shown in the
illustration below.
Carry the machine by sliding your hands into the handhold indentations located on each
side of the machine. Be careful not to trap your fingers when you put the machine down.
DO NOT carry the machine by holding the lower tray when it is installed. The lower tray
could fall and cause injury to you.
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DO NOT carry the machine by holding the areas shown in the illustrations. Doing this may
cause the machine to slip out of your hands and may result in injury.
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Carry the machine by sliding your hands into the handhold indentations located on each
side of the machine.
When carrying the machine, remove the trays if they have been expanded to hold large
paper such as Ledger, A3, Legal or Folio size paper. The weight of the paper could cause
the trays to fall and cause injury to you.
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If the ink contacts your skin or gets into your eye or mouth, please follow these steps
immediately:
- If your skin comes into contact with the ink, wash your skin with water and soap
immediately.
- If the ink gets into your eye, rinse it with water immediately. If left as is, it may cause
redness or mild inflammation of the eye. In case of any abnormality, consult with your
doctor.
- If the ink gets into your mouth, spit it out, rinse your mouth, and consult your doctor
immediately.
- Be careful not to get the ink in your eye when replacing the ink cartridge.
- Keep the ink cartridge out of the reach of children.
- DO NOT shake the ink cartridge. The ink may leak out if the cartridge is shaken or twirled.
- DO NOT take apart the ink cartridge. The cartridge cannot be used if it is taken apart. The
ink may get in your eye or make contact with your skin if you take apart the cartridge.
When multiple devices, including this machine, are connected to a computer using USB
cables, you may feel an electrical charge when you touch metal parts of the machine. Avoid
touching them.
IMPORTANT
- Disruption of power can wipe out information in the machine's memory.
- If the machine does not operate normally when the operating instructions are followed,
adjust only those controls that are covered by the operating instructions. Incorrect
adjustment of other controls may result in damage.
- DO NOT connect your machine to an AC power outlet controlled by wall switches,
automatic timers or to the same circuit as a large appliance, such as an air conditioner,
copier, shredder, or other equipment that requires a significant amount of electricity to
operate. Operating this machine in conjunction with the other machine(s) could create an
overvoltage, tripping your circuit breaker or blowing your fuse; or might disrupt the power
supply. Disruption of the power supply may delete information from the machine’s memory
and repeated cycling of the power supply can damage the machine.
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Precautions for Troubleshooting and/or Disassembly/Assembly
Be sure to observe the following warnings and precautions to prevent any secondary troubles
from happening by mishandling the machine during troubleshooting and/or disassembly/
assembly.
Precautions
Be sure to observe the following to prevent any secondary troubles from happening during
troubleshooting and/or disassembly/assembly.
(1) Power codes must be removed from their outlets before starting any removal of covers
and PCBs, adjustments and conductivity test using a tester.
(2) Be careful not to lose screws, washers, or other parts.
(3) Apply grease to the points specified in
(4) When using soldering irons and other heat-generating tools, take care not to damage the
plastic parts such as wires, PCBs, and covers.
(5) When disconnecting the connectors, hold the connector housings. Do not pull the lead wires.
(6) After disconnecting flat cables, check that each cable is not damaged at its end or
shortcircuited.
(7) When connecting flat cables, do not insert them at an angle. After insertion, check again
that the cables are not at an angle.
(8) When connecting or disconnecting harnesses, hold the connector bodies not the cables.
If the connector has a lock, always unlock it.
(9) After repairs, check not only the repaired portion but also that the harnesses are routed
properly. Also check that the other related portions function properly.
(10) Static electricity charged in your body may damage electronic parts.
Before handling the PCBs, touch a metal portion of the machine to discharge static
electricity charged in your body. When transporting PCBs, be sure to wrap them in
conductive sheets.
When replacing the PCBs, put on a grounding wrist band and perform the job on a
conductive mat.
Also take care not to touch the conductor sections on the flat cables.
(11) Once the head/carriage unit prints, it will start head locking operation after five seconds
from the end of printing. The head locking operation will take five to ten seconds. NEVER
unplug the power cord before the machine completes the head locking operation; doing
so will make the head/carriage unit unusable and require replacement with a new head/
carriage unit. When you receive the machine from the user or when you pack it for
sending it back to the user, check the head locking state.
(12) If ink gets on your skin or gets into your eyes or mouth, you need the following treatment.
- If ink gets on your skin, wash it off immediately with soap and water.
Chapter 3.
- If ink gets into your eyes, flush them immediately and thoroughly with water. If left
untreated, the eyes may become bloodshot or mildly inflamed. If you feel any discomfort,
consult a doctor immediately.
- If ink gets into your mouth, immediately spit it out and consult a doctor.
(13) Be sure to observe the warnings.
(14) After completion of reassembly, it is recommended that the dielectric voltage withstand
test and continuity test be conducted.
(15) After repairing the defective section, be sure to check again if the repaired section works
correctly.
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(16) Before packing the machine for sending it back to the user after repairs, be sure to clean
Cleaner stick
Flushing guide
Flushing base
the flushing guide with a cleaner stick as shown below to prevent ink splashing during
transportation.
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CHAPTER 1SPECIFICATIONS
This chapter lists the specifications of each model, which enables you to make a comparison
of different models.
1GENERAL
1.1General
ModelAll models
Print HeadBHS13plus Head BK/C/M/Y: 420/420/420/420 nozzles
Minimum Droplet Size
Scanning MethodCIS
CPU Speed576 MHz
Backup ClockYes
BK: 4 pl
CMY: 1.5 pl
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1.2Media Specification
ModelMFC-J2330DWMFC-J2730DWMFC-J5330DWMFC-J5335DW
<Portrait> A3, LGR, LGL, Folio, B4 (JIS)*1, A5, B6 (JIS)*1, A6, Photo (10 x 15 cm/4 x 6"), Index
Standard Tray
Lower Tray
Manual Feed Slot
Media
Sizes
MP Tray
Duplex Print
ADF (width/length)105/148 mm to 215.9/355.6 mm (4.1/5.8" to 8.5/14.0") * long paper length: 900mm(35.4")
Scanner Glass
(width/length)
card (13 x 20 cm/5 x 8"), Photo-L (9 x 13 cm/3.5 x 5"), Photo-2L (13 x 18 cm/5 x 7"), Com-10,
(JIS)
Folio, A5, B6 (JIS)
A6, Photo (10 x 15 cm/
4 x 6"), Index card (13
x 20 cm/5 x 8"), PhotoL (9 x 13 cm/3.5 x 5"),
Photo-2L (13 x 18 cm/
5 x 7"), C5, Com-10,
DL Envelope,
Monarch, Mexico
Legal, India Legal,16K
(195 x 270 mm)
<Landscape> A4, LTR, EXE, B5 (JIS)
*1
DL Envelope, Monarch, C5, Mexico Legal, India Legal, 16K (195 x 270 mm)
Plain Paper, Recycled Paper17 to 32 lb (64 to 120 g/m
Cut-Sheet
Cards
Envelopes20 to 25 lb (80 to 95 g/m
*1
BP71 69 lb (260 g/m2) paper is specially designed for Brother inkjet machines.
*2
MFC-J2730DW/J5730DW/J5830DW/J5930DW: Up to 12 mil (Up to 0.3 mm) for MP Tray.
Inkjet Paper17 to 53 lb (64 to 200 g/m
Glossy Paper
Photo Card
Index CardUp to 32 lb (Up to 120 g/m
*1,2
*1,2
Up to 58 lb (Up to 220 g/m2)Up to 10 mil (Up to 0.25 mm)
Up to 58 lb (Up to 220 g/m2)Up to 10 mil (Up to 0.25 mm)
1-12
2
)3 to 6 mil (0.08 to 0.15 mm)
2
)3 to 10 mil (0.08 to 0.25 mm)
2
)Up to 6 mil (Up to 0.15 mm)
2
)Up to 20 mil (Up to 0.52 mm)
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Paper capacity of the paper trays
<Landscape>
Letter, Executive, A4, JIS B5
Standard Tray
Lower Tray
(MFC-J2730DW/J5730DW/
J5930DW)
MP Tray
(MFC-J2730DW/J5730DW/
J5830DW/J5930DW)
Manual Feed Slot
(MFC-J2330DW/J5330DW/
J5335DW)
*1
Only available for some countries.
*2
When using plain paper 20 lb (80 g/m2).
<Portrait>
Ledger, A3, JIS B4
Mexico Legal, India Legal, Folio, A5, A6,
Envelopes (C5, Com-10, DL, Monarch),
Photo, Photo L, Photo 2L, Index Card
<Landscape>
Letter, A4
<Portrait>
Ledger, A3, JIS B4
Mexico Legal, India Legal, Folio
<Landscape>
Letter, Executive, A4, JIS B5
<Portrait>
Ledger, A3, JIS B4
Mexico Legal, India Legal, Folio, A5, A6,
Envelopes (C5, Com-10, DL, Monarch),
Photo, Photo L, Photo 2L, Index Card
<Landscape>
Letter, Executive, A4, JIS B5
<Portrait>
Ledger, A3, JIS B4
Mexico Legal, India Legal, Folio, A5, A6,
Envelopes (C5, Com-10, DL, Monarch),
Photo, Photo L, Photo 2L, Index Card
Paper sizePaper typesNo. of sheets
*1
Plain Paper, Recycled Paper250
*2
Inkjet Paper20
*1
, JIS B6*1, Legal,
Glossy Paper, Photo20
Index Card30
Envelopes10
*2
*2
20 (Up to Letter/A4)
5 (Over Letter/A4)
20 (Up to Letter/A4)
5 (Over Letter/A4)
*1
, Legal,
*1
*1
, JIS B6*1, Legal,
Plain Paper, Recycled Paper250
Plain Paper, Recycled Paper100
Inkjet Paper
Glossy Paper, Photo
Index Card50
Envelopes
*1
20 (Up to Letter/A4)
5 (Over Letter/A4)
Plain Paper, Recycled Paper,
*1
, JIS B6*1, Legal,
Inkjet Paper, Glossy Paper,
Photo and Envelopes
1
Recommended print media
Brother paper
Paper TypeItem
Premium Plus Glossy Photo
- Ledger
- Letter
- 4" x 6"
Plain Inkjet
- LedgerBP60PLGR (U.S.A. only)
BP71GLGR
BP71GLTR
BP71GP20
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Handle and Use Print Media
Cut-Sheet PaperEnvelopes
Store paper in its original packaging and keep it sealed. Keep the paper flat and away from
moisture, direct sunlight and heat.
Avoid touching the shiny (coated) side of the photo paper.
IMPORTANT
DO NOT use the following kinds of paper:
- Damaged, curled, wrinkled, or irregularly shaped
1: 0.08 in. (2mm) or greater curl may cause jams to occur.
- Extremely shiny or highly textured
- Paper that cannot be arranged uniformly when stacked
- Paper made with a short grain
10.2Unprintable Area
The unprintable area depends on the settings in the application you are using. The figures
below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in
the shaded areas of cut-sheet paper only when the Borderless print feature is available and
turned on.
Cut-Sheet0.12 in. (3 mm)0.12 in. (3 mm)0.12 in. (3 mm)0.12 in. (3 mm)
Envelopes0.47 in. (12 mm)0.12 in. (3 mm)0.47 in. (12 mm)0.12 in. (3 mm)
Top (1)Left (2)Bottom (3)Right (4)
Note: The Borderless print feature is not available for envelopes, 2-sided printing and some
paper sizes, such as Legal and Executive.
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CHAPTER 2 TROUBLESHOOTING
1INTRODUCTION
This section gives the service personnel some of the troubleshooting procedures to be
followed if an error or malfunction occurs with the machine. It is impossible to anticipate
all of the possible problems which may occur in future and determine the
troubleshooting procedures, so this section covers some sample problems. However,
those samples will help service personnel pinpoint and repair other defective elements
if he/she analyzes and examines them well.
1.1Precautions
For precautions in a check based on troubleshooting, see "Precautions for
Troubleshooting and/or Disassembly/Assembly". (Refer to page: x)
1.2Initial Check
Prior to proceeding to the troubleshooting procedures, make the following initial
checks:
Environmental conditions
(1) The machine is placed on a flat, firm surface.
(2) The machine is used in clean environment with temperature (10 to 35 degree-C)
and humidity (20 to 80 %.)
(3) The machine is not exposed to direct sunlight, excessive heat, moisture, or dust.
(4) The machine is transported in level.
Power requirements
(1) The power requirements described in label of the machine is supplied. Its variation
is within +/-10% of the rated voltage.
(2) All cables and harnesses are firmly connected.
(3) The fuses are not blown.
Recording paper
(1) A recommended type of paper is being used (refer to Chapter 1, Section 10 "PAPER")
(2) The recording paper is not dampened.
Consumable Parts
(1) Ink cartridge (4 colors) is correctly set.
Head/carriage unit
(1) Repeat purge action (maintenance code 76) for a couple of times. (Refer to
2.2Document Feeding Path/Recording Paper Feeding Path
Document feeding path during ADF scanning
Feeding path from MP tray
Feeding path
Feeding path
during duplex-printing
from Paper tray#1
Feeding path
from Paper tray#2
2.2.1 Document Feeding Path
Fig. 2-3
2.2.2 Recording Paper Feeding Path
Fig. 2-4
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2.3Parts Names and Functions
■ Document scanning and feeding
Parts NamesFunctions
ADF document detection
actuator
Document pick-up roller
This detects whether documents are set on the
document tray.
This pulls documents loaded in the document tray into
the ADF.
Document separation roller
ADF separation pad
This separates documents sent by the document
pick-up roller in single sheet.
Document feed roller 1, 2This feeds a document to the CIS unit.
Document scanning position
actuator
This detects the leading edge and the ending edge
of the document, adjusting the scanning position on
the first side and second side.
This detects paper jamming in the ADF.
Document ejection rollerThis ejects the scanned document to the document
ejection tray.
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■ Printing and paper feeding
Parts NamesFunctions
T1/T2 paper pull-in rollerThis feeds the recording paper from the paper tray
#1#2 to the paper feed roller.
After the registration actuator detects the leading
edge of the paper, it pushes the recording paper
against the reverse-rotating or stopped paper feed
roller, and correct inclination of the paper.
Registration actuatorThis detects the leading edge of recording paper,
controlling the printing start position.
This detect the leading edge/ending edge of
recording paper, identifying the recording paper size.
This detects paper jamming in the rear.
Paper feed rollerThis reverses the rotation or stops when correcting
inclination of the paper with the T1/T2 paper pull-in
roller and the duplex paper feed roller.
It feeds the recording paper to the printing start
position after correction.
Paper ejection rollerThis feeds printed recording paper to the switchback
roller.
Switchback actuatorThis detects whether the printed recording papers are
ejected.
This detects the ending edge of recording paper after
printing the first side when duplex-printing, adjusting
timing to reverse the switchback roller rotation.
This detects paper jamming in the ejector.
Switchback roller
This ejects the recording paper to the ejected output
paper tray.
During duplex-printing, after feeding some of the
recording papers printed in the first side to the switchback
roller, its rotation is reversed to feed the recording paper
to the duplex-printing path.
Duplex paper feed rollerDuring duplex-printing, this feeds the recording paper
that are fed in the duplex paper path to the paper feed
roller.
After the registration actuator detects the leading
edge of the paper, it pushes the recording paper
against the stopping paper feed roller, and correct
inclination of the paper.
MP paper pull-in rollerThis feeds the recording paper from the MP tray to
the paper feed roller.
After the registration actuator detects the leading
edge of the paper, it pushes the recording paper
against the stopping or reverse-rotating paper feed
roller, and correct inclination of the paper.
MP paper detection
actuator
This detects whether the recording paper are set on
the MP tray.
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2.4Block Diagram
Print Engine 1
PF Encoder PCB
Switch ack Sensor PCB
T1
T1 Paper Sensor PCB
T2
T2 Paper Sensor PCB
MP aper
Document canner Sensor
Print Engine 2
Paper eed otor
Carriage otor
ASF Motor Unit
ASF
Motor
ASF Encoder Sensor PCB
Sensor PCB
Maintenance Cam Sensor PCB
Cap Cam Sensor PCB
ADF Unit
Sensor PCB
Sensor PCB
FG
ADF Cover Sensor
Motor
Driver IC
Power Supply
PCB
AC line
ADF
Motor
AFE/
LED Driver
ADC
USB
Host
USB
Second
ide CIS
Wirel ss
LAN PCB
AFE/
LED Driver
ASIC
Serial
ROM
Ink artridge
Cover Sensor
Scanner Unit
First ide
CIS
EEPROM
DDR3
LAN
(MAC)
Serial
ROM
(Backup)
Control Panel ASSY
LCD
FB
Document Cover Sensor
Motor
LCD PCB
Touch
Panel
FG
Panel PCB
PNL9
OnOff SW
USB
LAN
(PHY)
AMP
Main PCB
IC
NFC
PCB
FG
Codec
Modem
Speaker
PCB
IC
MODULE
PC
Ethernet
Modem PCB
SDAA
Tel line
Ext Tel line
Head/Carriage Unit
Print Head unit
Head IC ((COF)
Head FPC
Head Thermistor
Carriage PCB
CR Encoder sensor
Media sensor
Ink Empty Sensor
Ink Cartridge Sensor PCB
Empty sensor
Cartridge sensor
Thermistor
Humid ty Sensor
INK Refill ASSY
B
Fig. 2-5
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ADF unit
Document scanner unit
Upper cover
Harness cover
Head/carriage unit
Maintenance unit
Ink refill ASSY
Modem PCB
Main PCB
Wireless LAN
Ink cartridge
Control panel ASSY
Ink cartridge
Engine related
PCB ASSY
cover sensor
Paper tray ASSY #1
Paper tray ASSY #2
Front cover L
Power supply
Registration sensor
PCB ASSY
PF encoder
PF encoder
sensor harness
PCB ASSY
Lower power
supply frame
Lower cover
Flushing box
Jam clear cover
FB stopper
MP tray ASSY
Edge cover
FFC separator
Main PCB frame
Switchback
Paper feed arm
Output
paper tray
Ink absorber box
Lower tray unit
frame ASSY
ASSY
frame ASSY
cover
sensor PCB ASSY
parts
(with LT)
Ink absorber box
(without LT)
2.5Components
Fig. 2-6
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3ERROR INDICATION
To help the user or the service personnel promptly locate the cause of a problem (if
any), the machine incorporates the self-diagnostic functions which display error
messages for equipment errors.
3.1Error Code
Error
Code
0D00Paper jam during duplex-printing
The recording papers are fed in reverse on the platen when switchback
drive is started, triggering switchback sensor as paper feeding condition.
0E00Defective during duplex-printing
Switchback sensor detects paper feed condition at out of specified timing
during switchback.
1300Defective during duplex-printing
Registration sensor detects paper feed condition at out of specified timing
during switchback.
1500Paper jam during duplex ejecting
Recording paper is not able to be ejected since it is longer than 840 mm
when ejecting the paper. (The registration sensor stays in the paper
feeding condition during ejecting.)
1700Recording paper size error (duplex-printing/duplex-copying)
- Paper width is narrower than 95.5 mm (detection by paper width
sensor)
- Paper length is longer than 245.9 mm (detection by registration sensor)
- Paper length is shorter than 143.5 mm (detection by registration sensor)
1800Paper jam during duplex-printing
Registration sensor does not detect paper feed within specified pulse
numbers in the second side paper re-feed.
2000Cannot identify a black ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are
detecting.
2001Cannot identify a yellow ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are
detecting.
2002Cannot identify a cyan ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are
detecting.
2003Cannot identify a magenta ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are
detecting.
2100Black ink cartridge side IC chip relation defective
- Detecting setting wrong color
2101Yellow ink cartridge side IC chip relation defective
- Detecting setting wrong color
2102Cyan ink cartridge side IC chip relation defective
- Detecting setting wrong color
2103Magenta ink cartridge side IC chip relation defective
- Detecting setting wrong color
Contents
Refer to
page:
2-24
2-24
2-25
2-25
2-26
2-26
2-27
2-27
2-27
2-27
2-27
2-27
2-27
2-27
2-10
Confidential
Page 47
Error
Code
Contents
Refer to
page:
2200Black ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
2201Yellow ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
2202Cyan ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
2203Magenta ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
2300Black ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial
installation is started.
2301Yellow ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial
installation is started.
2302Cyan ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial
installation is started.
2303Magenta ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial
installation is started.
2400Black ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible ink cartridge
2401Yellow ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible ink cartridge
2402Cyan ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible ink cartridge
2403Magenta ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible ink cartridge
2500
2501
2502
2503
Cannot communicate with b
Cannot communicate with y
Cannot communicate with
Cannot communicate with m
lack
ink cartridge IC chip (ink cartridge side.)
ellow
ink cartridge IC chip (ink cartridge side.)
cyan
ink cartridge IC chip (ink cartridge side.)
agenta
ink cartridge IC chip (ink cartridge side.)
2600Black ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for
specified times.
2601Yellow ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for
specified times.
2602Cyan ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for
specified times.
2603Magenta ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for
specified times.
2-28
2-28
2-28
2-28
2-28
2-28
2-28
2-28
2-29
2-29
2-29
2-29
2-29
2-29
2-29
2-29
2-30
2-30
2-30
2-30
2-11
Confidential
Page 48
Error
Code
Contents
Refer to
page:
2A00No black ink cartridge loaded.
2-30
Detected by the ink cartridge detection sensor.
2A01No yellow ink cartridge loaded.
2-30
Detected by the ink cartridge detection sensor.
2A02No cyan ink cartridge loaded.
2-30
Detected by the ink cartridge detection sensor.
2A03No magenta ink cartridge loaded.
2-30
Detected by the ink cartridge detection sensor.
2E00Cannot communicate with ink cartridge IC chip (machine body side.)2-31
2F00Ink cartridge cover sensor detects opened cover state.2-31
3000Carriage does not move.
2-31
Detected by the CR encoder sensor.
3100Carriage cannot detect origin.
2-32
Detected by the CR encoder sensor.
3200Head capping is unable.2-32
3500Abnormal stop of head/carriage unit being driven
2-33
Causes other than paper jam when ink is not discharging
3800Abnormal stop of head/carriage unit being driven
2-33
Caused by paper jam when ink is not discharging
3B00Abnormal stop of head/carriage unit being driven
2-33
Causes other than paper jam when ink is discharging
3C00Abnormal stop of head/carriage unit being driven
2-34
Caused by paper jam when ink is discharging
3E00Defective occurs in the ASF motor, carriage motor and paper feed motor.2-34
3F00Carriage motor cannot stop.2-35
4000Casing internal thermistor defective
2-35
Casing internal thermistor detects -20 degree-C or less and 80 degree-C
or more when power is ON.
4200Head voltage does not turn OFF.2-35
4300Head thermistor defective
2-36
Head thermistor detects -20 degree-C or less and 80 degree-C or more
when power is ON.
4400
Head driver IC detects abnormal temperature during operation or stand-by.
2-36
4600Purge count or flushing count overflown.2-36
4800Head flat cable detected to be not correctly inserted.2-36
4900Head voltage does not raise.2-37
4E00Head voltage remains ON and does not turn OFF even after 15 minutes
2-37
have passed.
4F00Head voltage drops too quick.2-37
5000The purge cam switch is not switching ON/OFF.2-38
5200Failed to detect the origin of the purge cam.2-38
5A00Abnormal stop of purge cam being driven2-38
5B00Pump of maintenance unit stopped abnormally during exhaustion/
2-38
suction.
2-12
Confidential
Page 49
Error
Code
Contents
Refer to
page:
5D00Excessive current protection activated for the head driver IC during purge
2-38
cam operation.
5E00Excessive current protection activated for the head driver IC during pump
2-38
operation.
6700T1 detection sensor detects no paper tray #1 state.2-38
6701T2 detection sensor detects no paper tray #2 state.2-39
6F00ASF motor cannot stop.2-39
6F01ASF encoder sensor cannot detect rotation of the ASF motor.2-39
7000Failed to detect ON/OFF of the purge cam.2-40
7200
Failed to detect the origin of the purge cam.
2-40
7500Cap cam cannot shift to head capping position.2-40
7600Cap cam cannot shift to head uncapping position.2-40
7A00Purge cam rotation error (capping CW)2-40
7D00Current protection activated for the cap driver IC.2-40
7E00Head property information not input.2-40
8000Recording paper size error (during FAX/list printing) (Only the models
2-41
with single tray) The registration sensor and paper width sensor detect
that the size of the loaded recording paper does not match the recording
paper size setting.
the models with multiple trays) The registration sensor and paper width
sensor detect that the size of the loaded recording paper does not match
the recording paper size setting.
the models with multiple trays) The registration sensor and paper width
sensor detect that the size of the loaded recording paper does not match
the recording paper size setting.
8004MP tray recording paper size error (during FAX/list printing) (Only the
2-41
models with multiple trays) The registration sensor and paper width
sensor detect that the size of the loaded recording paper does not match
the recording paper size setting.
8101Recording paper size error (during FAX/list printing) (Only the models
2-41
with single tray) The registration sensor and paper width sensor detect
recording paper smaller than the setting size.
8102Recording paper size error (during PC printing) (Only the models with
2-41
single tray) The registration sensor and paper width sensor detect
recording paper smaller than the setting size.
8103Recording paper size error (during copy printing) (Only the models with
2-41
single tray) The registration sensor and paper width sensor detect
recording paper smaller than the setting size.
the models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
2-13
Confidential
Page 50
Error
Code
Contents
Refer to
page:
8107MP tray recording paper size error (during FAX/list printing) (Only the
models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
8108Paper tray #1 recording paper size error (during PC printing) (Only the
models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
8109Paper tray #2 recording paper size error (during PC printing) (Only the
models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
810BMP tray recording paper size error (during PC printing) (Only the models
with multiple trays) The registration sensor and paper width sensor detect
recording paper smaller than the setting size.
810C
Paper tray #1 recording paper size error
(during copy printing)
(Only the
models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
810D
Paper tray #2 recording paper size error
models with multiple trays)
The registration sensor and paper width
(during copy printing) (Only the
sensor detect recording paper smaller than the setting size.
810FMP tray recording paper size error (during copy printing) (Only the
models with multiple trays) The registration sensor and paper width
sensor detect recording paper smaller than the setting size.
8110The paper size and paper type of each paper tray set during print setting
are different from before printing. This error occurs when the paper tray
#1 has been specified as a pickup tray with the highest priority and plain
paper has been specified as the paper type in auto tray switching print.
8111The paper size and paper type of each paper tray set during print setting
are different from before printing. This error occurs when the MP tray has
been specified as a pickup tray with the highest priority and plain paper
has been specified as the paper type in auto tray switching print.
8112The paper size and paper type of each paper tray set during print setting
are different from before printing. This error occurs when the paper tray
#1 has been specified as a pickup tray with the highest priority and inkjet
paper has been specified as the paper type in auto tray switching print.
8113The paper size and paper type of each paper tray set during print setting
are different from before printing. This error occurs when the MP tray has
been specified as a pickup tray with the highest priority and inkjet paper
has been specified as the paper type in auto tray switching print.
8114The paper size and paper type of each paper tray set during print setting
are different from before printing. This error occurs when the paper tray
#1 has been specified as a pickup tray with the highest priority and
Glossy paper has been specified as the paper type in auto tray switching
print.
2-42
2-42
2-42
2-42
2-42
2-42
2-42
2-44
2-44
2-44
2-44
2-44
2-14
Confidential
Page 51
Error
Code
Contents
Refer to
page:
8115The paper size and paper type of each paper tray set during print setting
2-44
are different from before printing. This error occurs when the MP tray has
been specified as a pickup tray with the highest priority and Glossy paper
has been specified as the paper type in auto tray switching print.
8120Recording paper size error (during PC printing/Copy/AirPrint printing)
2-42
The registration sensor and paper width sensor detect that the size of the
loaded recording paper does not match the recording paper size setting.
8200Paper jam
2-45
Paper width sensor cannot detect leading edge or width of recording
papers.
8400Paper jam
2-45
Registration sensor stays in paper feeding state even after completion of
paper ejection action.
8700Paper jam
2-46
Switchback sensor stays in paper feeding state even after completion of
paper ejection action.
8800Paper jam
2-46
Switchback sensor cannot detect paper feeding state even papers are
fed during printing.
8900Paper width sensor cannot detect origin specified on the paper feed
2-47
roller.
8F00Paper feed motor cannot stop.2-47
8F01PF encoder sensor cannot detect rotation of the paper feed motor.2-47
A000Time out occurred during data transfer for second side document
2-48
scanning.
A100Document scanner sensor detects that document scanner is open.2-48
A200Document scanning position sensor detects length of document 900 mm
2-48
or more.
A300
Document detection sensor detects that document is pulled out during
2-49
document scanning. Or, the document scanning position sensor cannot
detect document within specified time.
A400ADF cover sensor detects that ADF cover is open.2-49
A700Type of cis unit and CIS type input value does not match.2-49
AD00The required number of pixels of the scanning data is not output, and it
2-50
does not finish normally.
AF00CIS positioning abnormal (Home position cannot be found)2-50
BF00Document scanning position sensor detects size that its length does not
2-50
fit duplex scanning.
D100Modem PCB initialization failed.2-51
D200SDAA communication failure2-51
D800Touch panel initialization failed.2-51
E200Wired LAN MAC address not registered.2-51
E300Wireless LAN connection error2-51
E600Main PCB EEPROM write error2-51
2-15
Confidential
Page 52
Error
Code
Contents
Refer to
page:
E900NFC PCB initialization failed.2-52
EC00A USB device out of the specifications is inserted to the USB terminal,
2-52
and consequently over current flows.
F000Flash file system error2-52
F001Flash ROM read problem2-52
FD00Firmware verification during the self test fails.2-52
FE00ROM data acquisition error2-52
2-16
Confidential
Page 53
3.2Error Messages
Error MessageState
Black and White Print Only
Replace Ink
Cannot DetectCannot identify a ink cartridge.2000
Cannot Detect Ink VolumeA cartridge with an incorrect remaining ink (a
Cover is OpenDocument scanner sensor detects that document
Ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining
sensor, ink discharged for specified times.
Ink cartridge side IC chip relation defective
- Identification no match
- Judging as incompatible ink cartridge
Cannot communicate with ink cartridge IC chip
(ink cartridge side.)
cartridge which has been refilled repeatedly) is
loaded.
scanner is open.
Error
Code
2600
2601
2602
2603
2001
2002
2003
2400
2401
2402
2403
2500
2501
2502
2503
---4.10.6
A100
Reference
2-30
2-27
2-29
2-29
2-48
Ink cartridge cover sensor detects opened cover
state.
Data Remaining in MemoryThe memory is full and data cannot be processed. ---4.10.4
Document Jam/too LongDocument scanning position sensor detects length
of document 900 mm or more.
Document detection sensor detects that document
is pulled out during document scanning. Or, the
document scanning position sensor cannot detect
document within specified time.
Machine ErrorSDAA communication failureD2002-51
High TemperatureIt is detected that the head temperature is higher
than the setting.
It is detected that the machine temperature is
higher than the setting.
Hub is UnusableA USB hub or a USB device with a built-in hub has
been set.
Ink absorber Pad FullPurge count or flushing count overflown.4600
Install InkInk cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been
loaded before the initial installation is started.
No CartridgeNo ink cartridge loaded.
Detected by the ink cartridge detection sensor.
2F002-31
A200
A3002-49
43002-36
40002-35
---4.10.2
2-48
2-36
2300
2301
2302
2303
2A00
2A01
2A02
2A03
2-28
2-30
2-17
Confidential
Page 54
Error MessageState
Error
Code
Reference
Jam Front/Rear
Jam Front
Jam Rear
Jam MP Tray
Jam Front/MP Tray
Jam Tray2
Paper Jam
Repeat Jam
Repetitive Paper Jams
Paper jam during duplex-printing
The recording papers are fed in reverse on the
platen when switchback drive is started, triggering
switchback sensor as paper feeding condition.
Defective during duplex-printing
Switchback sensor detects paper feed condition at
out of specified timing during switchback.
Defective during duplex-printing
Registration sensor detects paper feed condition
at out of specified timing during switchback.
Paper jam during duplex ejecting
Recording paper is not able to be ejected since it
is longer than 840 mm when ejecting the paper.
Paper jam during duplex-printing
Registration sensor does not detect paper feed
within specified pulse numbers in the second side
paper re-feed.
Carriage cannot detect origin.
Detected by the CR encoder sensor.
Abnormal stop of head/carriage unit being driven
Caused by paper jam when ink is not discharging
Abnormal stop of head/carriage unit being driven
Caused by paper jam when ink is discharging
0D00
2-24
0E002-24
13002-25
15002-25
18002-26
31002-32
38002-33
3C002-34
Paper jam
Paper width sensor cannot detect leading edge or
width of recording papers.
Paper jam
Registration sensor stays in paper feeding state
even after completion of paper ejection action.
Paper jam
Switchback sensor stays in paper feeding state
even after completion of paper ejection action.
Paper jam
Switchback sensor cannot detect paper feeding
state even papers are fed during printing.
Low TemperatureIt was detected that the head temperature is the
specified value or less.
It was detected that the machine temperature is
the specified value or less.
Media is FullThe memory in the media slot is full, or there are
999 or more files.
No Caller IDThere is no caller ID information.
No Paper Fed
Repetitive No Paper Fed
Out of Fax Memory
It is detected that there is no recording paper in
the valid trays for printing.
The memory becomes full.
Out of Memory
82002-45
84002-45
87002-46
88002-46
43002-36
40002-35
---4.2.9
---4.10.4
2-18
Confidential
Page 55
Error MessageState
Error
Code
Reference
Paper size Mismatch
Wrong Tray Settings
Paper Tray #1 not detectedT1 detection sensor detects no paper tray #1
Paper Tray #2 not detectedT2 detection sensor detects no paper tray #2
Replace Ink
Touchscreen Initialization
Failed
Unable to Clean XX
Unable to Initialize XX
Unable to Print XX
Unable to Scan XX
The size of the paper loaded in the tray does not
match the specified print size.
state.
state.
Ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor,
ink discharged for specified times.
The touch panel was touched before completing
initialization of the touch panel when the power
was turned ON.
Detects some problem in printing.
(Refer to the error code **.)
Detects some problem in scanning.
(Refer to the error code **.)
Unusable DeviceA USB device out of the specifications is inserted
to the USB terminal, and consequently over
current flows.
An unsupported USB device is connected.---4.10.8
Wrong Document Size Settings The size of the document does not match the
specified scanning document size.
Wrong Ink Cartridge
Wrong Ink Color
Ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
Ink cartridge side IC chip relation defective
- Detecting setting wrong color
2-19
EC002-52
2200
2201
2202
2203
2100
2101
2102
2103
2-28
2-27
Confidential
Page 56
3.3Communications Error
Code 1Code 2Cause
1007No paper when document transmission is called4.9.3
1008Wrong fax number sent
1101No dial tone detected before start of dialing
1102Busy tone detected before dialing
11032nd dial tone not detected
1105No loop current detected
1106Busy tone detected after dialing or called
1107No response from the calling station in sending
1110Unobtainable tone detected after dialing
1111No response after sending Fax2 net command
1312NG response signal is received after sending Fax2 net
command
1707No response from the calling station in receiving
2001Unable to detect a flag field
Refer to
page:
"A
communicati
ons error
occurs"
2002Carrier termination lasts for 200 msec
2003Termination command (consecutive "1" of 7 bits or
more)
2004Overrun detected
2005A frame for 3 seconds or more received
2006CRC error in answerback
2007Echo command received
2008Invalid command received
2009Command ignored once for document setting or for
dumping-out at turn-around transmission
200AT5 time-out error
200BCRP received
200CEOR and NULL received
200DWhile command send bit of FIF in ON, no
corresponding command is received
200EEOR Command received
3201Remote terminal only with V.29 capability in 2,400 or
4,800 bps transmission.
3202Remote terminal not ready for polling.
2-20
Confidential
Page 57
Code 1Code 2Cause
Refer to
page:
3210Remote terminal not equipped with password function,
or password function switch is OFF.
3211Remote terminal not equipped with or not ready for
confidential mailbox function.
3212Remote terminal not equipped with or not ready for
relay function.
3213No confidential mail in the remote terminal.
3214The available memory space of the remote terminal is
less than that required for reception of the confidential
or relay broad-casting instruction.
3216Remote terminal not equipped with SEP function.
3217Remote terminal not equipped with SUB function.
3218Remote terminal not equipped with color function.
4002Illegal coding system requested.
4003Illegal recording width requested.
4005ECM requested although not allowed.
4006Polled while not ready.
4.9.3
"A
communicati
ons error
occurs"
4007No document to send when polled.
4008There is no data in the box No. specified by F code
communication.
4010Nation code or manufacturer code not coincident.
4011Group number not registered in relay broad-casting
commanded, or commanded total broad-casting
number exceeds maximum broadcast enabled
number.
4012Retrieval while not in retrieval stand-by.
4013Received polling from other maker products during
confidential polling stand-by.
4017Invalid resolution selected.
4018Retrieval is commanded although remote retrieval of F
code is not available.
4019Remote registration is commanded although remote
registration of F code is not available.
4020Invalid full-color mode requested.
5001Vertical resolution capability changed after
compensation of background color.
6301Password plus "lower 4 digits of telephone number" not
coincident.
2-21
Confidential
Page 58
Code 1Code 2Cause
6302Password not coincident.4.9.3
6303Polling ID not coincident.
6304
Commanded confidential ID and MailBox ID not
coincident.
6305Relay broad-casting ID not coincident.
6306Commanded Retrieval ID and MailBox Retrieval ID not
coincident.
6309There is no box No. specified by F code
communication.
6310SID frame is not sent at the time of remote registration
to bulletin board using F code.
6311PWD frame is not sent at the time of remote retrieval of
confidential data using F code.
6312Password specified by F code does not match.
74XXDCN received.
Refer to
page:
"A
communicati
ons error
occurs"
8001Fallback impossible.
9001Unable to detect video signals or commands within 6
seconds after CFR is transmitted.
9002
Received PPS containing invalid page count or block
count.
A003Error correction sequence not terminated even at the
final transmission speed for fallback.
A011Receiving buffer empty (5 seconds time-out.)
A012Receive buffer full during operation except receiving
into memory.
A013Decoding error continued on 500 lines or more.
A014Decoding error continued for 15 seconds or more.
A015Timeout: 13 seconds or more for one-line transmission.
A016
RTC not detected and carrier off detected for 6 seconds.
A017RTC detected but command not detected for 60
seconds or more.
A019No image data to be sent.
A020
Continue Color FAX receiving impossible (ink remaining
low.)
A801Receive RTN or PIN or ERR (sending side.)
A901Send RTN or PIN or ERR (receiving side.)
2-22
Confidential
Page 59
Code 1Code 2Cause
AA18Receive buffer full during receiving into memory.4.9.3
B002Unable to receive the next-page data.
B003Unable to receive polling even during turn-around
transmission due to call reservation.
B004PC interface error
BF01Communication canceled by depressing stop key
before confirming FAX communication.
BF02Communication canceled by depressing stop key after
confirming FAX communication.
C001No common modulation mode or polling failed.
C002Unable to detect JM.
C003Unable to detect CM.
C004Unable to detect CJ.
C010V. 34 negotiation or training not finished.
C011Modem error detected during V. 34 negotiation or
training.
Refer to
page:
"A
communicati
ons error
occurs"
C020Modem error detected during sending of commands.
C021Modem error detected during receiving of commands.
C022Control channel connection time-out.
C030Modem error detected during sending of image
signals.
C031Modem error detected during receiving of image
signals.
E001Failed to detect 1,300 Hz signal in burn-in operation.
E002Failed to detect PB signals in burn-in operation.
E003Command not detected from RS232C in burn-in.
2-23
Confidential
Page 60
4TROUBLESHOOTING
4.1Error Cause and Solutions
■ Error Code 0D00
Paper jam during duplex-printing
The recording papers are fed in reverse on the platen when switchback drive is started,
triggering switchback sensor as paper feeding condition.
< User Check >
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that recording paper are not curled, wrinkled or wet.
- Check that recording paper is loaded correctly in the paper tray.
StepCauseSolution
1Foreign materials in the duplex
print paper path
2Switchback outer paper guide
not mounted in place
3Switchback actuator caught on
the surrounding parts
4Switchback sensor defectiveReplace the switchback sensor PCB.
5Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the switchback outer paper guide into place.
Set the switchback frame ASSY into place.
■ Error Code 0E00
Defective during duplex-printing
Switchback sensor detects paper feed condition at out of specified timing during
switchback.
< User Check >
- Check whether the recording paper being used is within the specification.
StepCauseSolution
1Switchback actuator caught on
the surrounding parts
Set the switchback frame ASSY into place.
2Switchback sensor defectiveReplace the switchback sensor PCB.
3Main PCB defectiveReplace the main PCB.
2-24
Confidential
Page 61
■ Error Code 1300
Defective during duplex-printing
Registration sensor detects paper feed condition at out of specified timing during
switchback.
< User Check >
- Check that recording paper is not loaded in the MP tray and/or manual feed slot.
- Check whether the recording paper being used is within the specification.
StepCauseSolution
1Registration actuator caught
on the surrounding parts
2Switchback actuator caught on
the surrounding parts
3Registration sensor defectiveReplace the registration sensor PCB.
4Main PCB defectiveReplace the main PCB.
Set the registration actuator into place.
Set the switchback frame ASSY into place.
■ Error Code 1500
Paper jam during duplex ejecting
Recording paper is not able to be ejected since it is longer than 840 mm when ejecting
the paper.
(The registration sensor stays in the paper feeding condition during
ejecting.)
< User Check >
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
StepCauseSolution
1Foreign materials in the
recording paper path
Remove foreign materials.
2Registration actuator caught
on the surrounding parts
3Main PCB defectiveReplace the main PCB.
Set the registration actuator into place.
2-25
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Page 62
■ Error Code 1700
Recording paper size error (duplex-printing/duplex-copying)
- Paper width is narrower than 95.5 mm (detection by paper width sensor)
- Paper length is longer than 245.9 mm (detection by registration sensor)
- Paper length is shorter than 143.5 mm (detection by registration sensor)
< User Check >
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
StepCauseSolution
1CR encoder strip stainedClean the CR encoder strip.
2PF encoder disk stainedClean the PF encoder disk and flushing guide.
(refer to "Precautions for Troubleshooting and/
or Disassembly/Assembly")
3Registration actuator caught
on the surrounding parts
4Switchback actuator caught on
the surrounding parts
5CR encoder strip defectiveReplace the CR encoder strip.
6PF encoder disk defectiveReplace the PF encoder disk.
7Registration sensor defectiveReplace the registration sensor PCB.
8Paper width sensor defectiveReplace the carriage PCB ASSY.
9Paper feed motor defectiveReplace the paper feed motor.
10Main PCB defectiveReplace the main PCB.
Set the registration actuator into place.
Set the switchback frame ASSY into place.
■ Error Code 1800
Paper jam during duplex-printing
Registration sensor does not detect paper feed within specified pulse numbers in the
second side paper re-feed.
< User Check >
- Remove the jammed paper.
- Check whether the recording paper being used is within the specification.
- Check that recording paper are not curled, wrinkled or wet.
StepCauseSolution
1Foreign materials in the duplex
print paper path
2Registration actuator caught
on the surrounding parts
3Switchback actuator caught on
the surrounding parts
4Registration sensor defectiveReplace the registration sensor PCB.
5Switchback roller defectiveReplace the switchback roller.
6Drive frame ASSY defectiveReplace the maintenance unit.
7Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the registration actuator into place.
Set the switchback frame ASSY into place.
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■ Error Code 2000
Cannot identify a black ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
Error Code 2001
Cannot identify a yellow ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
Error Code 2002
Cannot identify a cyan ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
Error Code 2003
Cannot identify a magenta ink cartridge.
The ink cartridge detection sensor and the ink remaining sensor are detecting.
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Each ink cartridge sensor or
ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
■ Error Code 2100
Black ink cartridge side IC chip relation defective
- Detecting setting wrong color
Error Code 2101
Yellow ink cartridge side IC chip relation defective
- Detecting setting wrong color
Error Code 2102
Cyan ink cartridge side IC chip relation defective
- Detecting setting wrong color
Error Code 2103
Magenta ink cartridge side IC chip relation defective
- Detecting setting wrong color
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
- Set ink cartridge at position for correct color.
StepCauseSolution
1Ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
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■ Error Code 2200
Black ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
Error Code 2201
Yellow ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
Error Code 2202
Cyan ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
Error Code 2203
Magenta ink cartridge side IC chip relation defective
- It is judged as incompatible ink cartridge is loaded.
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
■ Error Code 2300
Black ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial installation is
started.
Error Code 2301
Yellow ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial installation is
started.
Error Code 2302
Cyan ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial installation is
started.
Error Code 2303
Magenta ink cartridge side IC chip relation defective
- It is judged as optional ink cartridge has been loaded before the initial installation is
started.
< User Check >
- Check if optional ink cartridge or incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the starter ink cartridge.
StepCauseSolution
1Ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
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■ Error Code 2400
Black ink cartridge side IC chip relation defective
- Identification no match or judging as incompatible ink cartridge
Error Code 2401
Yellow ink cartridge side IC chip relation defective
- Identification no match or judging as incompatible ink cartridge
Error Code 2402
Cyan ink cartridge side IC chip relation defective
- Identification no match or judging as incompatible ink cartridge
Error Code 2403
Magenta ink cartridge side IC chip relation defective
- Identification no match or judging as incompatible ink cartridge
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
■ Error Code 2500
Cannot communicate with b
lack
ink cartridge IC chip (ink cartridge side.)
Error Code 2501
Cannot communicate with y
ellow
ink cartridge IC chip (ink cartridge side.)
Error Code 2502
Cannot communicate with c
yan
ink cartridge IC chip (ink cartridge side.)
Error Code 2503
Cannot communicate with m
agenta
ink cartridge IC chip (ink cartridge side.)
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
StepCauseSolution
1Ink sensor flat cable
connection failure
Reconnect the ink sensor flat cable.
2Ink cartridge IC chip PCB
defective
3Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
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■ Error Code 2600
Black ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for specified
times.
Error Code 2601
Yellow ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for specified
times.
Error Code 2602
Cyan ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for specified
times.
Error Code 2603
Magenta ink cartridge reaches its replacement period.
After judging as no ink by the ink remaining sensor, ink discharged for specified
times.
< User Check >
- Replace the ink cartridge.
StepCauseSolution
1Ink remaining sensor defectiveReplace the ink refill ASSY.
2Main PCB defectiveReplace the main PCB.
■ Error Code 2A00
No black ink cartridge loaded.
Detected by the ink cartridge detection sensor.
Error Code 2A01
No yellow ink cartridge loaded.
Detected by the ink cartridge detection sensor.
Error Code 2A02
No cyan ink cartridge loaded.
Detected by the ink cartridge detection sensor.
Error Code 2A03
No magenta ink cartridge loaded.
Detected by the ink cartridge detection sensor.
< User Check >
- Check if incompatible ink cartridge is loaded.
- Reload the ink cartridge.
- Replace the ink cartridge.
StepCauseSolution
1Ink cartridge detection sensor
or ink cartridge IC chip PCB
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
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■ Error Code 2E00
Cannot communicate with ink cartridge IC chip (machine body side.)
2Ink cartridge cover defectiveReplace the ink cartridge cover.
3Ink cartridge cover sensor
defective
4Main PCB defectiveReplace the main PCB.
Reconnect the ink cartridge cover sensor
harness.
Replace the ink cartridge cover sensor ASSY.
■ Error Code 3000
Carriage does not move. Detected by the CR encoder sensor.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1Foreign materials in the engine
unit
2CR encoder strip out of placeSet the CR encoder strip into place.
3CR timing belt out of placeSet the CR timing belt into place.
4Head cover out of place Set the head cover into place.
Remove foreign materials.
5Carriage motor harness
connection failure
6Carriage flat cable connection
failure
7CR encoder strip stainedClean the CR encoder strip.
8CR encoder strip defectiveReplace the CR encoder strip.
9
10Carriage motor defectiveReplace the carriage motor.
11Main PCB defectiveReplace the main PCB.
CR encoder sensor
defectiveReplace the carriage PCB ASSY.
Reconnect the carriage motor harness.
Reconnect the carriage flat cable.
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■ Error Code 3100
Carriage cannot detect origin. Detected by the CR encoder sensor.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1Foreign materials around the
maintenance unit
2Foreign materials around the
flushing box
3Switching lever guide out of
place
4CR encoder strip stainedClean the CR encoder strip.
5Flushing box not mounted in
place
6
7Platen not mounted in placeSet the platen into place.
8Maintenance unit not mounted
9Head/carriage unit not
10CR encoder strip defectiveReplace the CR encoder strip.
11
12Switching lever guide defective
CR guide rail
place
in place
mounted in place
CR encoder sensor
Maintenance unit defective
not mounted in
defectiveReplace the carriage PCB ASSY.
Remove foreign materials.
Remove foreign materials.
Set the switching lever guide into place.
Set the flushing box into place.
Set the CR guide rail into place.
Set the maintenance unit into place.
Set the head/carriage unit into place.
Replace the maintenance unit.
13Main PCB defectiveReplace the main PCB.
■ Error Code 3200
Head capping is unable.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1Foreign materials around the
maintenance unit
2Switching lever guide out of
place
3CR encoder strip defectiveReplace the CR encoder strip.
4Switching lever guide defective
Maintenance unit defective
5Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the switching lever guide into place.
Replace the maintenance unit.
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■ Error Code 3500
Abnormal stop of head/carriage unit being driven. Causes other than paper jam
when ink is not discharging.
StepCauseSolution
1
2CR encoder strip stainedClean the CR encoder strip.
3Switching lever guide out of
4CR encoder strip defectiveReplace the CR encoder strip.
5CR encoder sensor defectiveReplace the carriage PCB ASSY.
6Maintenance unit defectiveReplace the maintenance unit.
7Main PCB defectiveReplace the main PCB.
Foreign materials in the engine unit
place
Remove foreign materials.
Set the switching lever guide into place.
■ Error Code 3800
Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is
not discharging.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1
2CR encoder strip stainedClean the CR encoder strip.
Foreign materials in the engine unit
Remove foreign materials.
3Switching lever guide out of
place
4CR encoder strip defectiveReplace the CR encoder strip.
5CR encoder sensor defectiveReplace the carriage PCB ASSY.
6Maintenance unit defectiveReplace the maintenance unit.
7Main PCB defectiveReplace the main PCB.
Set the switching lever guide into place.
■ Error Code 3B00
Abnormal stop of head/carriage unit being driven. Causes other than paper jam
when ink is discharging.
StepCauseSolution
1
2CR encoder strip stainedClean the CR encoder strip.
3CR encoder strip defectiveReplace the CR encoder strip.
4CR encoder sensor defectiveReplace the carriage PCB ASSY.
5Main PCB defectiveReplace the main PCB.
Foreign materials in the engine unit
Remove foreign materials.
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■ Error Code 3C00
Abnormal stop of head/carriage unit being driven. Caused by paper jam when ink is
discharging.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1
2CR encoder strip stainedClean the CR encoder strip.
3CR encoder strip defectiveReplace the CR encoder strip.
4CR encoder sensor defectiveReplace the carriage PCB ASSY.
5Main PCB defectiveReplace the main PCB.
Foreign materials in the engine unit
Remove foreign materials.
■ Error Code 3E00
Defective occurs in the ASF motor, carriage motor and paper feed motor.
StepCauseSolution
1Foreign materials in the
recording paper path
2Foreign materials in the
maintenance unit
3Foreign materials around
paper feed roller belt
4Foreign materials around
paper ejection roller belt
5
Foreign materials in the engine unit
Remove foreign materials.
Remove foreign materials.
Remove foreign materials.
Remove foreign materials.
Remove foreign materials.
6Maintenance unit not mounted
in place
7
8
9Platen not mounted in placeSet the platen into place.
10Head/carriage unit not
11CR encoder strip defectiveReplace the CR encoder strip.
12PF encoder disk defectiveReplace the PF encoder disk.
13PF encoder sensor defectiveReplace the PF encoder sensor.
14CR encoder sensor defectiveReplace the carriage PCB ASSY.
15Carriage motor defectiveReplace the carriage motor.
16Paper feed motor defectiveReplace the paper feed motor.
17ASF motor defectiveReplace the maintenance unit.
18Main PCB defectiveReplace the main PCB.
Flushing box not mounted in place
CR guide rail not mounted in place
mounted in place
Set the maintenance unit into place.
Set the flushing box into place.
Set the CR guide rail into place.
Set the head/carriage unit into place.
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■ Error Code 3F00
Carriage motor cannot stop.
StepCauseSolution
1Carriage motor harness
connection failure
2CR encoder strip stainedClean the CR encoder strip.
3CR encoder strip defectiveReplace the CR encoder strip.
4CR encoder sensor defectiveReplace the carriage PCB ASSY.
5Carriage motor defectiveReplace the carriage motor.
6Main PCB defectiveReplace the main PCB.
Reconnect the carriage motor harness.
■ Error Code 4000
Casing internal thermistor defective
Casing internal thermistor detects -20 degree-C or less and 80 degree-C or more
when power is ON.
StepCauseSolution
1Casing internal thermistor
defective
2Main PCB defectiveReplace the main PCB.
Replace the ink refill ASSY.
■ Error Code 4200
Head voltage does not turn OFF.
< User Check >
- They may occur due to lower surrounding temperature. Use in warmer surrounding
temperature.
StepCauseSolution
1Head flat cable connection
failure
2Carriage flat cable connection
failure
3Carriage PCB defectiveReplace the carriage PCB ASSY.
4Head defectiveReplace the head/carriage unit.
5Power supply PCB defectiveReplace the power supply PCB.
6Main PCB defectiveReplace the main PCB.
Reconnect the head flat cable.
Reconnect the carriage flat cable.
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■ Error Code 4300
Head thermistor defective
Head thermistor detects -20 degree-C or less and 80 degree-C or more when power
is ON.
StepCauseSolution
1Carriage flat cable connection
failure
2Head thermistor defectiveReplace the head/carriage unit.
3Main PCB defectiveReplace the main PCB.
Reconnect the carriage flat cable.
■ Error Code 4400
Head driver IC detects abnormal temperature during operation or stand-by.
StepCauseSolution
1Carriage flat cable connection
failure
2Head property information not
input
3Head thermistor defective
Head defective
4Main PCB defectiveReplace the main PCB.
Reconnect the carriage flat cable.
Input the head property information (refer to
Chapter 5, Section 1.3.23 "Updating of Head
Property Data and Backup/Restoration of Head
Calibration Data (Maintenance mode 68)")
Replace the head/carriage unit.
■ Error Code 4600
Purge count or flushing count overflown.
StepCauseSolution
1Ink absorber box or flushing
box full.
2Main PCB defectiveReplace the main PCB.
Replace ink absorber box or flushing box,
resetting purge counter or flushing counter.
■ Error Code 4800
Head flat cable detected to be not correctly inserted.
StepCauseSolution
1Carriage flat cable connection
failure
2
3Carriage PCB defectiveReplace the carriage PCB ASSY.
4Head defectiveReplace the head/carriage unit.
5Main PCB defectiveReplace the main PCB.
Head flat cable connection
failure
Reconnect the carriage flat cable.
Reconnect the head flat cable.
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■ Error Code 4900
Head voltage does not raise.
< User Check >
- They may occur due to lower surrounding temperature. Use in warmer surrounding
temperature.
StepCauseSolution
1Head flat cable connection
failure
2Carriage flat cable connection
failure
3Carriage PCB defectiveReplace the carriage PCB ASSY.
4Head defectiveReplace the head/carriage unit.
5Power supply PCB defectiveReplace the power supply PCB.
6Main PCB defectiveReplace the main PCB.
Reconnect the head flat cable.
Reconnect the carriage flat cable.
■ Error Code 4E00
Head voltage remains ON and does not turn OFF even after 15 minutes have
passed.
StepCauseSolution
1Carriage PCB defectiveReplace the carriage PCB ASSY.
2Head defectiveReplace the head/carriage unit.
3Main PCB defectiveReplace the main PCB.
■ Error Code 4F00
Head voltage drops too quick.
< User Check >
- They may occur due to lower surrounding temperature. Use in warmer surrounding
temperature.
StepCauseSolution
1Head flat cable connection
failure
2Carriage flat cable connection
failure
3Carriage PCB defectiveReplace the carriage PCB ASSY.
4Head defectiveReplace the head/carriage unit.
5Power supply PCB defectiveReplace the power supply PCB.
6Main PCB defectiveReplace the main PCB.
Reconnect the head flat cable.
Reconnect the carriage flat cable.
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■ Error Code 5000
The purge cam switch is not switching ON/OFF.
Error Code 5200
Failed to detect the origin of the purge cam.
StepCauseSolution
1Foreign materials in the
maintenance unit
2Purge cam switch harness
connection failure
3Maintenance unit defectiveReplace the maintenance unit.
4Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Reconnect the purge cam switch harness.
■ Error Code 5A00
Abnormal stop of purge cam being driven
Error Code 5B00
Pump of maintenance unit stopped abnormally during exhaustion/suction.
Error Code 5D00
Excessive current protection activated for the head driver IC during purge cam
operation.
Error Code 5E00
Excessive current protection activated for the head driver IC during pump operation.
StepCauseSolution
1Foreign materials in the
maintenance unit
2Ink supply tubes bentReplace the ink refill ASSY.
3Maintenance unit defectiveReplace the maintenance unit.
4Main PCB defectiveReplace the main PCB.
Remove foreign materials.
■ Error Code 6700
T1 detection sensor detects no paper tray #1 state.
< User Check >
- Set paper tray #1.
StepCauseSolution
1T1 detection actuator caught
on the surrounding parts
2T1 detection sensor harness
connection failure
3Paper tray #1 defectiveReplace the paper tray ASSY #1.
4Main PCB defectiveReplace the main PCB.
Set the T1 detection actuator into place.
Reconnect the T1 detection sensor harness.
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■ Error Code 6701
T2 detection sensor detects no paper tray #2 state.
< User Check >
- Set paper tray #2.
StepCauseSolution
1T2 detection actuator caught
on the surrounding parts
2T2 detection sensor harness
connection failure
3Paper tray #2 defectiveReplace the paper tray ASSY #2.
4Main PCB defectiveReplace the main PCB.
Set the T2 detection actuator into place.
Reconnect the T2 detection sensor harness.
■ Error Code 6F00
ASF motor cannot stop.
Error Code 6F01
ASF encoder sensor cannot detect rotation of the ASF motor
StepCauseSolution
1ASF encoder sensor harness
connection failure
2ASF motor harness connection
failure
3Maintenance unit defectiveReplace the maintenance unit.
Reconnect the ASF encoder sensor harness.
Reconnect the ASF motor harness.
.
4Main PCB defectiveReplace the main PCB.
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■ Error Code 7000
Failed to detect ON/OFF of the purge cam.
Error Code 7200
Failed to detect the origin of the purge cam.
Error Code 7500
Cap cam cannot shift to head capping position.
Error Code 7600
Cap cam cannot shift to head uncapping position.
Error Code 7D00
Current protection activated for the cap driver IC.
StepCauseSolution
1Foreign materials in the
maintenance unit
2Purge cam sensor harness
connection failure
3ASF motor harness connection
failure
4Maintenance unit defectiveReplace the maintenance unit.
5Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Reconnect the purge cam sensor harness.
Reconnect the ASF motor harness.
■ Error Code 7E00
Head property information not input.
StepCauseSolution
1Head property information not
input
2Main PCB defectiveReplace the main PCB.
Input the head property information (refer to
Chapter 5, Section 1.3.23 "Updating of Head
Property Data and Backup/Restoration of Head
Calibration Data (Maintenance mode 68)")
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■ Error Code 8000
Recording paper size error (during FAX/list printing) (Only the models with single
tray)
The registration sensor and paper width sensor detect that the size of the loaded
recording paper does not match the recording paper size setting.
Error Code 8001
Paper tray #1 recording paper size error (during FAX/list printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect that the size of the loaded
recording paper does not match the recording paper size setting.
Error Code 8002
Paper tray #2 recording paper size error (during FAX/list printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect that the size of the loaded
recording paper does not match the recording paper size setting.
Error Code 8004
MP tray recording paper size error (during FAX/list printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect that the size of the loaded
recording paper does not match the recording paper size setting.
Error Code 8101
Recording paper size error (during FAX/list printing) (Only the models with single
tray)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8102
Recording paper size error (during PC printing) (Only the models with single tray)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8103
Recording paper size error (during copy printing) (Only the models with single tray)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8104
Paper tray #1 recording paper size error (during FAX/list printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8105
Paper tray #2 recording paper size error (during FAX/list printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
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Error Code 8107
MP tray recording paper size error (during FAX/list printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8108
Paper tray #1 recording paper size error (during PC printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8109
Paper tray #2 recording paper size error (during PC printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 810B
MP tray recording paper size error (during PC printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 810C
Paper tray #1 recording paper size error (during copy printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 810D
Paper tray #2 recording paper size error (during copy printing) (Only the models
with multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 810F
MP tray recording paper size error (during copy printing) (Only the models with
multiple trays)
The registration sensor and paper width sensor detect recording paper smaller than
the setting size.
Error Code 8120
Recording paper size error (during PC printing/Copy/AirPrint printing)
The registration sensor and paper width sensor detect that the size of the loaded
recording paper does not match the recording paper size setting.
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< User Check >
- Check that the recording paper of the specified size is used.
- Check that recording paper is loaded in correct direction in the paper tray.
- Check that dark recording paper is not used.
-
Clean the platen.
StepCauseSolution
1Registration actuator caught
on the surrounding parts
2CR encoder strip stainedClean the CR encoder strip.
3PF encoder disk stainedClean the PF encoder disk and flushing guide.
4CR encoder strip defectiveReplace the CR encoder strip.
5
6Paper width sensor defectiveReplace the carriage PCB ASSY.
7
8Registration sensor defectiveReplace the registration sensor PCB.
9Carriage motor defectiveReplace the carriage motor.
10Paper feed motor defectiveReplace the paper feed motor.
11Maintenance unit defectiveReplace the maintenance unit.
12Main PCB defectiveReplace the main PCB.
PF encoder disk
PF encoder sensor
defectiveReplace the PF encoder disk.
defectiveReplace the PF encoder sensor PCB.
Set the registration actuator into place.
(refer to "Precautions for Troubleshooting and/
or Disassembly/Assembly")
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■ Error Code 8110
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the paper tray #1 has been
specified as a pickup tray with the highest priority and plain paper has been
specified as the paper type in auto tray switching print.
Error Code 8111
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the MP tray has been
specified as a pickup tray with the highest priority and plain paper has been
specified as the paper type in auto tray switching print.
Error Code 8112
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the paper tray #1 has been
specified as a pickup tray with the highest priority and inkjet paper has been
specified as the paper type in auto tray switching print.
Error Code 8113
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the MP tray has been
specified as a pickup tray with the highest priority and inkjet paper has been
specified as the paper type in auto tray switching print.
Error Code 8114
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the paper tray #1 has been
specified as a pickup tray with the highest priority and Glossy paper has been
specified as the paper type in auto tray switching print.
Error Code 8115
The paper size and paper type of each paper tray set during print setting are
different from before printing. This error occurs when the MP tray has been
specified as a pickup tray with the highest priority and Glossy paper has been
specified as the paper type in auto tray switching print.
< User Check >
- Check that the paper size in the paper tray is the same as the paper size in the print
setting.
StepCauseSolution
1Main PCB defectiveReplace the main PCB.
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■ Error Code 8200
Paper width sensor cannot detect leading edge or width of recording papers.
< User Check >
- Check whether the recording paper being used is within the specification.
- Check that dark recording paper is not used.
- Clean the platen.
- Remove the jammed paper in jam clear cover part.
StepCauseSolution
1Foreign materials in the
feeding path
2Paper feeding path parts out of
place
3Paper feed roller stainedClean the paper feed roller.
4Paper width sensor defectiveReplace the carriage PCB ASSY.
5Paper feed roller defectiveReplace the paper feed roller.
6Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the paper feeding path parts into place.
■ Error Code 8400
Paper jam. Registration sensor stays in paper feeding state even after completion of
paper ejection action.
< User Check >
- Remove the jammed paper in platen part.
StepCauseSolution
1Foreign materials in the
feeding path
2Registration actuator caught
on the surrounding parts
Remove foreign materials.
Set the registration actuator into place.
3Switchback actuator caught on
the surrounding parts
4Paper feed roller, paper
ejection roller, switchback
roller stained
5Paper feed roller, paper
ejection roller, switchback
roller defective
6PF encoder sensor defectiveReplace the PF encoder sensor PCB.
7Maintenance unit defectiveReplace the maintenance unit.
8Main PCB defectiveReplace the main PCB.
Set the switchback frame ASSY into place.
Clean the related rollers.
Replace related rollers.
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■ Error Code 8700
Paper jam. Switchback sensor stays in paper feeding state even after completion of
paper ejection action.
< User Check >
- Remove the jammed paper in front part.
- The paper tray is not set correctly.
StepCauseSolution
1Foreign materials in the
feeding path
2Switchback actuator caught on
the surrounding parts
3Switchback outer paper guide
not mounted in place
4Paper feed roller and
Switchback roller stained
5Paper feed roller and
switchback roller defective
6PF encoder sensor defectiveReplace the PF encoder sensor PCB.
7Maintenance unit defectiveReplace the maintenance unit.
8Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the switchback frame ASSY into place.
Set the switchback outer paper guide into place.
Clean the related rollers.
Replace related rollers.
■ Error Code 8800
Paper jam. Switchback sensor cannot detect paper feeding state even papers are
fed during printing.
< User Check >
- Remove the jammed paper in platen part and front part.
StepCauseSolution
1Foreign materials in the
feeding path
2Switchback actuator caught on
the surrounding parts
3Switchback sensor harness
connection failure
4Paper feed roller and paper
ejection roller stained
5Paper feed roller and paper
ejection roller defective
6PF encoder sensor defectiveReplace the PF encoder sensor PCB.
7Maintenance unit defectiveReplace the maintenance unit.
8Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the switchback frame ASSY into place.
Reconnect the switchback sensor harness.
Clean the related rollers.
Replace related rollers.
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■ Error Code 8900
PF home position detection lever
Paper width sensor cannot detect origin specified on the paper feed roller.
StepCauseSolution
1PF encoder disk stainedClean the PF encoder disk and flushing guide.
(refer to "Precautions for Troubleshooting and/
or Disassembly/Assembly")
2PF home position detection
lever out of place
3Paper width sensor or carriage
PCB defective
4Main PCB defectiveReplace the main PCB.
Set the PF home position detection lever into
place.
Replace the carriage PCB ASSY.
Fig. 2-7
■ Error Code 8F00
Paper feed motor cannot stop.
StepCauseSolution
1Paper feed roller belt out of
place
Set the paper feed roller belt into place.
2PF encoder sensor defectiveReplace the PF encoder sensor.
3PF encoder disk defectiveReplace the PF encoder disk.
4Paper feed motor defectiveReplace the paper feed motor.
5Main PCB defectiveReplace the main PCB.
■ Error Code 8F01
PF encoder sensor cannot detect rotation of the paper feed motor.
StepCauseSolution
1PF encoder sensor harness
connection failure
2PF motor harness connection
failure
3PF encoder sensor defectiveReplace the PF encoder sensor PCB.
4PF encoder disk defectiveReplace the PF encoder disk.
5Paper feed motor defectiveReplace the paper feed motor.
6Main PCB defectiveReplace the main PCB.
Reconnect the PF encoder sensor harness.
Reconnect the PF motor harness.
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■ Error Code A000
Time out occurred during data transfer for second side document scanning.
StepCauseSolution
1Second side CIS flat cable
connection failure
2Second side CIS unit defectiveReplace the second side CIS unit.
3Main PCB defectiveReplace the main PCB.
Reconnect the second side CIS flat cable.
■ Error Code A100
Document scanner sensor detects that document scanner is open.
< User Check >
- Close the document scanner.
StepCauseSolution
1Document scanner sensor
harness connection failure
2Document scanner unit boss
broken
3Main PCB defectiveReplace the main PCB.
Reconnect the document scanner sensor
harness.
Replace the document scanner unit.
■ Error Code A200
Document scanning position sensor detects length of document 900 mm or more.
< User Check >
- Check whether the document scanned is longer than the specified limit.
- Remove the jammed document.
StepCauseSolution
1Document scanning position
actuator caught on the
surrounding parts
2Document scanning position
sensor defective
3ADF motor defective
Document feed roller worn out
4Main PCB defectiveReplace the main PCB.
Set the document scanning position actuator
into place.
Replace the document scanning position
sensor PCB.
Replace the ADF unit.
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■ Error Code A300
Document detection sensor detects that document is pulled out during document
scanning. Or, the document scanning position sensor cannot detect document
within specified time.
< User Check >
- Remove the jammed document.
StepCauseSolution
1Foreign materials in the
document feeding path
2Document detection actuator
caught on the surrounding
parts
3Document scanning position
actuator out of place
4Document scanning position
sensor harness connection
failure
5Document scanning position
sensor defective
6Document pick-up roller worn
out
7ADF motor defectiveReplace the ADF unit.
8Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the document detection actuator into place.
Set the document scanning position actuator
into place.
Reconnect the document scanning position
sensor harness.
Replace the document scanning position
sensor PCB.
Replace the document separation roller ASSY.
■ Error Code A400
ADF cover sensor detects that ADF cover is open.
< User Check >
- Close the ADF cover.
StepCauseSolution
1ADF cover sensor harness
connection failure
2ADF cover boss brokenReplace the ADF cover.
3ADF cover sensor defectiveReplace the ADF unit.
4Main PCB defectiveReplace the main PCB.
Reconnect the ADF cover sensor harness.
■ Error Code A700
Type of CIS unit and CIS type input value does not match.
StepCauseSolution
1First side or second side CIS
type input value error
Automatically identify the first side or second
side CIS type input value.
(refer to Chapter 5, Section 1.3.18 "Checking of
CIS Travel and Specifying of CIS Type
(Maintenance mode 59)")
2Main PCB defectiveReplace the main PCB.
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■ Error Code AD00
The required number of pixels of the scanning data is not output, and it does not
finish normally.
StepCauseSolution
1White level data failureCarry out maintenance 55 to obtain white/black
label data.
2First side or second side CIS
flat cable connection failure
3First side or second side CIS
unit defective
4Main PCB defectiveReplace the main PCB.
Reconnect the first side or second side CIS flat
cable.
Replace the first side or second side CIS unit.
■ Error Code AF00
CIS positioning abnormal (Home position cannot be found)
StepCauseSolution
1Scanner belt out of placeSet the scanner belt into place.
2Scanner motor harness
connection failure
3First side CIS flat cable
connection failure
4Black reference film stainedClean document cover glass at black reference
5First side CIS flat cable
defective
Reconnect the scanner motor harness.
Reconnect the first side CIS flat cable.
film.
Replace the first side CIS flat cable.
6First side CIS unit defectiveReplace the first side CIS unit.
7Scanner motor defectiveReplace the document scanner unit.
8Main PCB defectiveReplace the main PCB.
■ Error Code BF00
Document scanning position sensor detects size that its length does not fit duplex
scanning.
< User Check >
- Check whether the document scanned is longer than the specified limit.
- Remove the jammed document.
StepCauseSolution
1Document scanning position
actuator caught on the
surrounding parts
2Document scanning position
sensor defective
3Document feed roller worn outReplace the ADF unit.
4Main PCB defectiveReplace the main PCB.
Set the document scanning position actuator
into place.
Replace the document scanning position
sensor PCB.
■ Error Code E200
Wired LAN MAC address not registered.
StepCauseSolution
1Main PCB defectiveReplace the main PCB.
■ Error Code E300
Wireless LAN connection error
StepCauseSolution
1Wireless LAN PCB connection
failure
2Wireless LAN PCB defectiveReplace the wireless LAN PCB.
3Main PCB defectiveReplace the main PCB.
Reconnect the wireless LAN PCB.
■ Error Code E600
Main PCB EEPROM write error
StepCauseSolution
1Main PCB defectiveReplace the main PCB.
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■ Error Code E900
NFC PCB initialization failed.
StepCauseSolution
1NFC PCB harness connection
failure
2NFC PCB defectiveReplace the NFC PCB.
3LCD PCB defectiveReplace the LCD PCB.
4Main PCB defectiveReplace the main PCB.
Reconnect the NFC PCB harness.
■ Error Code EC00
A USB device out of the specifications is inserted to the USB terminal, and
consequently over current flows.
< User Check >
- Remove the inserted USB device.
StepCauseSolution
1Main PCB defectiveReplace the main PCB.
■ Error Code F000
Flash file system error
Error Code F001
Flash ROM read problem
Error Code FD00
Firmware verification during the self test fails.
Error Code FE00
ROM data acquisition error
< User Check >
- Turn the power OFF and ON.
StepCauseSolution
1Program malfunctioningRe-load the firmware.
2Main PCB defectiveReplace the main PCB.
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4.2Recording Paper Feeding Problems
Problems related to paper feeding are end user recoverable if following the User
Check items.
If the same problem occurs, follow each procedure in the order of the number
described in the Step column in the tables below.
4.2.1 Paper is not fed from paper tray #1/#2
< User Check >
- Check that setting of tray selection is not fix to MP Tray or Manual feed slot.
- Check that recording paper is loaded correctly in the paper tray.
- Check that the paper smaller than the specified size is not loaded.
- Adjust the paper guide to match the recording paper size.
- Try reversing the recording paper in the paper tray, or rotating direction of the paper
for 180 degrees.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the paper tray is within specified
volume.
- Clean the paper pull-in roller.
StepCauseSolution
1Paper pull-in roller not
mounted in place
2CR encoder strip stainedClean the CR encoder strip.
3PF encoder disk stainedClean the PF encoder disk and flushing
4Bank ASSY out of placeSet the bank ASSY into place.
5The grease of the switching
lever guide of the maintenance
unit is not enough
6ASF motor harness connection
failure
7
8
9Paper pull-in roller worn outReplace the paper feed arm frame ASSY or
10CR encoder strip defectiveReplace the CR encoder strip.
11
Registration actuator out of place
Paper feeding path parts out of place
CR encoder sensor
defectiveReplace the carriage PCB ASSY.
Set paper pull-in roller the into place.
guide.
(refer to "Precautions for Troubleshooting
and/or Disassembly/Assembly")
Apply the grease for the switching lever guide
of the maintenance unit.
(refer to Fig. 2-8 (2-54))
Reconnect the ASF motor harness.
Set the registration actuator into place.
Set the feeding path parts into place.
LT frame ASSY.
12
13Registration sensor defectiveReplace the registration sensor PCB ASSY.
14Paper feed motor defectiveReplace the paper feed motor.
15ASF motor/Switching lever
16Main PCB defectiveReplace the main PCB.
PF encoder disk
guide defective
defectiveReplace the PF encoder disk.
Replace the maintenance unit.
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Fig. 2-8
Maintenance unit
Lubricant type: Permalub BAN-5
Lubricant amount: 3.0 mm diameter ball
Apply grease here.
4.2.2 Paper is not fed from manual feed slot
< User Check >
- Check that recording paper is loaded correctly in the manual feed slot.
- Check thickness of recording paper is within tolerance of each type.
- Check only a single recording paper enters.
StepCauseSolution
1Paper feed motor harness
Reconnect the paper feed motor harness.
connection failure
2Registration actuator out of
Set the registration actuator into place.
place
3Paper feeding path parts out of
place
Set the paper feeding path parts into place.
4Registration sensor defectiveReplace the registration sensor PCB ASSY.
5Paper feed motor defectiveReplace the paper feed motor.
6Manual feed slot defectiveReplace the manual feed slot.
7Main PCB defectiveReplace the main PCB.
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4.2.3 Paper is not fed from MP tray
< User Check >
- Check that recording paper is loaded correctly in the MP tray.
- Check thickness of recording paper is within tolerance of each type.
- Check that setting of tray selection is not fix to the paper tray.
- Check that the paper smaller than the specified size is not loaded.
- Adjust the paper guide to match the recording paper size.
- Try reversing the recording paper in the MP tray, or rotating direction of the paper for
180 degrees.
- Check that the number of recording paper loaded in the MP tray is within specified
volume.
- Clean the MP paper pull-in roller.
- Check that there is no foreign material in the MP tray.
StepCauseSolution
1Paper feed motor harness
connection failure
2MP paper detection sensor
harness connection failure
3MP paper detection actuator
out of place
4MP paper detection sensor
defective
5Paper feeding path parts out of
place
6Paper feed motor defectiveReplace the paper feed motor.
7ASF motor defectiveReplace the maintenance unit.
8MP drive gear broken
MP paper pull-in roller worn out
9Main PCB defectiveReplace the main PCB.
Reconnect the paper feed motor harness.
Reconnect the MP paper detection sensor
harness.
Set the MP paper detection actuator into place.
Replace the MP paper detection sensor PCB
ASSY.
Set the paper feeding path parts into place.
Replace the MP tray ASSY.
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4.2.4 Two or more sheets of paper are fed from the paper tray.
< User Check >
- Check that recording paper is loaded correctly in the paper tray.
- Check that the set number of recording paper loaded in each paper tray is within
specified volume.
- Try reversing the recording paper in each paper tray, or rotating direction of the paper
for 180 degrees.
- Check thickness of recording paper is within tolerance of each type.
- Shuffle recording papers thoroughly and then reload them in the paper tray.
StepCauseSolution
1Bank ASSY worn outReplace the bank ASSY.
2Base pad worn outReplace the base pad.
3Paper pull-in roller defectiveReplace the paper feed arm frame ASSY or LT
frame ASSY.
4Paper tray defectiveReplace the paper tray.
4.2.5 Two or more sheets of paper are fed from the MP tray.
< User Check >
- Check that recording paper is loaded correctly in the MP tray.
- Check that the set number of recording paper loaded in the MP tray is within
specified volume.
- Try reversing the recording paper in the MP tray, or rotating direction of the paper for
180 degrees.
- Check thickness of recording paper is within tolerance of each type.
- Shuffle recording papers thoroughly and then reload them in the paper tray.
StepCauseSolution
1Base pad worn out
Bank ASSY worn out
Friction pad worn out
Replace the MP tray ASSY.
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4.2.6 Paper feeding at an angle
< User Check >
- Check that recording paper is loaded correctly in the paper tray.
- Adjust the paper guide to match the recording paper size.
- Check thickness of recording paper is within tolerance of each type.
- Check if too much paper is loaded in the paper tray.
- Clean the paper pull-in roller.
StepCauseSolution
1Bank ASSY out of placeSet the bank ASSY into place.
2
3Main PCB defectiveReplace the main PCB.
Paper feeding path parts out of place
4.2.7 Recording paper jam
■ Paper jam around the paper tray
< User Check >
- Check that recording paper is loaded correctly in the paper tray.
- Check that the paper tray is inserted all the way to the back end.
- Adjust the paper guide to match the recording paper size.
- Check that the paper smaller than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the paper tray is within specified
volume.
- Check that the jam clear cover is securely closed.
- Clean the related rollers.
StepCauseSolution
1Foreign materials in the
recording paper path
Set the feeding path parts into place.
Remove foreign materials.
2Bank ASSY out of placeSet the bank ASSY into place.
3Platen foam driftSet the platen foam into place.
4
5
6
7
8
9
10Registration sensor defectiveReplace the registration sensor PCB ASSY.
11Paper tray defectiveReplace the paper tray.
12Main PCB defectiveReplace the main PCB.
Jam clear cover not mounted
in place
CR guide rail not mounted in place
Platen ASSY not mounted in place
Platen spring not mounted in place
Jam clear cover damaged, broken
Platen ASSY damaged, broken
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Set the jam clear cover into place.
Set the CR guide rail into place.
Set the platen ASSY into place.
Set the platen spring into place.
Replace the jam clear cover.
Replace the platen ASSY.
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■ Paper jam around MP tray/manual feed slot
< User Check >
- Check that recording paper is loaded correctly in the MP tray/manual feed slot.
- Adjust the paper guide to match the recording paper size.
- Check that the paper smaller than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Check that the number of recording paper loaded in the MP tray/manual feed slot is
within specified volume.
- Clean the related rollers.
StepCauseSolution
1Foreign materials in the
recording paper path
2Platen foam driftSet the platen foam into place.
3CR guide rail not mounted in
place
4Platen ASSY not mounted in
place
5Platen spring not mounted in
place
6Platen ASSY damaged,
broken
7Registration sensor defectiveReplace the registration sensor PCB ASSY.
8MP paper detection sensor
defective
9MP tray/Manual feed slot
defective
10Main PCB defectiveReplace the main PCB.
Remove foreign materials.
Set the CR guide rail into place.
Set the platen ASSY into place.
Set the platen spring into place.
Replace the platen ASSY.
Replace the MP paper detection sensor PCB
ASSY.
Replace the MP tray ASSY/Manual feed slot
ASSY.
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■ Paper jam around the platen
< User Check >
- Check that recording paper is loaded correctly in the paper tray.
- Adjust the paper guide to match the recording paper size.
- Check that the paper smaller than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Clean the related rollers.
StepCauseSolution
1Foreign materials in the
recording paper path
2CR encoder strip stainedClean the CR encoder strip.
3
4CR encoder strip out of placeSet the CR encoder strip into place.
5Platen foam driftSet the platen foam into place.
6Bank ASSY out of placeSet the bank ASSY into place.
7Head/carriage unit head
8Switchback inner paper guide
9Switchback outer paper guide
10
11
12
13
PF encoder disk
unlocked
not mounted in place
not mounted in place
Switchback roller belt out of place
Paper ejection roller belt out of place
CR guide rail not mounted in place
Corrugate plate not mounted in
place
stainedReplace the PF encoder disk.
Remove foreign materials.
Set the head lock in lock position.
Set the switchback inner paper guide into place.
Set the switchback outer paper guide into place.
Set the switchback roller belt into place.
Set the paper ejection roller belt into place.
Set the CR guide rail into place.
Set the corrugate plate into place.
14
15
16CR encoder strip defectiveReplace the CR encoder strip.
17PF encoder disk defectiveReplace the PF encoder disk.
18PF encoder sensor defectiveReplace the PF encoder sensor PCB ASSY.
19DX paper guide ASSY not
20Platen ASSY damaged,
21Registration sensor PCB
22Media sensor of head stained Replace the carriage PCB ASSY.
23Main PCB defectiveReplace the main PCB.
Platen ASSY not mounted in place
Platen spring not mounted in place
mounted in place
broken
defective
Set the platen ASSY into place.
Set the platen spring into place.
Set the DX paper guide ASSY into place.
Replace the platen ASSY.
Replace the registration sensor PCB ASSY.
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Fig. 2-9
Corrugate plate
CR guide rail
■ Paper jam around paper ejection parts
< User Check >
- Clean the related rollers.
- Check that the number of recording paper on the output paper tray is within the
maximum ejecting paper volume.
- Check that the output paper tray is pulled out in accordance with the recording paper
size.
StepCauseSolution
1Foreign materials in the
2Switchback inner paper guide
3Switchback outer paper guide
4Switchback sensor defectiveReplace the switchback sensor PCB.
5Paper ejection roller belt out of
6Main PCB defectiveReplace the main PCB.
recording paper path
not mounted in place
not mounted in place
place
Remove foreign materials.
Set the switchback inner paper guide into place.
Set the switchback outer paper guide into place.
Set the paper ejection roller belt into place.
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■ Paper jam during duplex printing
< User Check >
- Adjust the paper guide to match the recording paper size.
- Check that the paper smaller than the specified size is not loaded.
- Check thickness of recording paper is within tolerance of each type.
- Clean the related rollers.
StepCauseSolution
1Foreign materials in the
recording paper path
2Switchback inner paper guide
not mounted in place
3Switchback outer paper guide
not mounted in place
4
5
6DX paper guide ASSY not
7DX roller holder not mounted in
8Main PCB defectiveReplace the main PCB.
Switchback roller belt out of place
Paper ejection roller belt out of
place
mounted in place
place
Remove foreign materials.
Set the switchback inner paper guide into place.
Set the switchback outer paper guide into place.
Set the switchback roller belt into place.
Set the paper ejection roller belt into place.
Set the DX paper guide ASSY into place.
Set the DX roller holder into place.
4.2.8 Prints only single side of the paper when duplex-printing
< User Check >
- Set the driver settings to duplex-printing.
- Check if the recording papers are not overlapping each other. Shuffle the papers
thoroughly in the case of overlapping.
StepCauseSolution
1Switching lever guide defectiveReplace the maintenance unit.
2Main PCB defectiveReplace the main PCB.
4.2.9 “No Paper Fed” is displayed
< User Check >
- Load recording paper in the target paper tray.
StepCauseSolution
1Paper detection sensor
harness of the each paper tray
connection failure
2Paper detection actuator of the
each paper tray caught on the
surrounding parts
3Main PCB defectiveReplace the main PCB.
Reconnect the paper detection sensor harness
of the each paper tray.
Set the paper detection actuator of the each
paper tray into place.
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4.3Print-image Problems
4.3.1 Defective images
Completely blankAll single colorRandom colorLightDark
Vertical streaksWhite vertical
streaks
Print edges not
aligned
Separated lines
over the whole
page
Random missing
dots, fainted and
patchy
Overlapping lines at
the trailing edge of
the recording paper
White horizontal
streaks
Separated lines at
the trailing edge of
the recording paper
Ink splash, stained
Stained leading
edge of recording
paper
Characters having shadows (ghost)
Overlapping lines
over the whole
page
Traces of paper
pull-in roller
Dirt on the paper
Fig. 2-10
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4.3.2 Print-image problems
Problems related to defective image are end user recoverable if following the User
Check items.
If the same problem occurs, follow each procedure in the order of the number
described in the Step column in the tables below.
■ Completely blank
StepCauseSolution
1Wrong head property valueInput the head property value (refer to Chapter
< User Check >
- Check if there is enough remaining ink.
- Carry out head cleaning.
5, Section 1.3.23 "Updating of Head Property
Data and Backup/Restoration of Head
Calibration Data (Maintenance mode 68)")
2Head flat cable connection
failure
3Carriage flat cable connection
failure
4Non-discharge of ink from
head
5Ink supply tubes bentReplace the ink refill ASSY.
6Carriage PCB defectiveReplace the carriage PCB ASSY.
7Maintenance unit defectiveReplace the maintenance unit.
8Head defectiveReplace the head/carriage unit.
9Main PCB defectiveReplace the main PCB.
Reconnect the head flat cable.
Reconnect the carriage flat cable.
Perform the recommended purge procedures.
(refer to the recommended procedures in