Brother IntelliFAX-1860C, IntelliFAX-1960C, MFC-3360C User Guide

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USER’S GUIDE

MFC-3360C FAX-1860C FAX-1960C

Version A

If you need to call Customer Service

Please complete the following information for future reference:

Model Number: MFC-3360C, FAX-1860C and FAX-1960C (USA only) (Circle your model number)

Serial Number:

Date of Purchase:

Place of Purchase:

The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.

http://www.brother.com/registration/

By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product

should you lose your receipt;

 may support an insurance claim by you in the event of product loss

covered by insurance; and,

 will help us notify you of enhancements to your product and special

offers.

The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/

Brother numbers

IMPORTANT

For technical help, you must call the country where you bought the machine. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:

 may serve as confirmation of the purchase date of your product should you lose your receipt;  may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at

http://www.brother.com/registration/

FAQs (frequently asked questions)

The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.

http://solutions.brother.com

Note

• You can check here for Brother driver updates.

• To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows

only).

For Customer Service

In USA: 1-800-284-4329 (voice)

1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)

In Canada: 1-877-BROTHER (voice)

(514) 685-4898 (fax)

Service Center Locator (USA only)

For the location of a Brother authorized service center, call 1-800-284-4357.

Service Center Locations (Canada only)

For the location of a Brother authorized service center, call 1-877-BROTHER.

Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.

In USA only: 1-800-521-2846

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

In USA: 1-888-879-3232 (voice)

1-800-947-1445 (fax)

http://www.brothermall.com

In Canada: 1-877-BROTHER (voice)

Description Item

Ink Cartridge Standard <black> LC51BK (Prints approx. 500 pages) Ink Cartridge <yellow> LC51Y (Prints approx. 400 pages) Ink Cartridge <cyan> (blue) LC51C (Prints approx. 400 pages) Ink Cartridge <magenta> (red) LC51M (Prints approx. 400 pages) Premium Glossy Photo Paper

(Letter size / 20 sheets) (4"X6" size / 20 sheets)

Matte Inkjet Paper (Letter size / 25 sheets) Inkjet Plain Paper

(Letter size / 250 sheets) Telephone Line Cord LG3077001 (USA only) Telephone Handset LF380004 (USA only) Handset Curled Cord LG3768004 (USA only) Cordless Handset (FAX-1960 only) BCL-D10 (USA only) Battery (FAX-1960 only) BCL-BT10 (USA only) User's Guide LP5674001 (English for USA and Canada)

BP61GLL

BP61GLP BP60ML (USA only)

BP60PL (USA only)

LP3293002 (French For Canada)

Available in the USA and from November 2006 in Canada.

iii

Notice - Disclaimer of Warranties

(USA and Canada)

BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.

The contents of this manual and the specifications of this product are subject to change without notice.

Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.

Brother® One Year Limited Warranty and Replacement Service

(USA only)

Who is covered:

 This limited warranty (“warranty”) is given

only to the original end-use/retail purchaser (referred to in this warranty as “Original Purchaser”) of the accompanying product, consumables and accessories (collectively referred to in this warranty as “this Product”).

 If you purchased a product from someone

other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.

What is covered:

 This Product includes a Machine and

Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper, thermal paper, and the cordless handset battery.

 Except as otherwise provided herein,

Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.

 This warranty applies only to products

purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).

What is the length of the Warranty Periods:

 Machines: one year from the original

purchase date.

 Accompanying Consumable and

Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.

What is NOT covered:

This warranty does not cover: 1 Physical damage to this Product; 2 Damage caused by improper installation,

improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);

3 Damage caused by another device or

software used with this Product (including but not limited to damage resulting from

use of non Brother Consumable and Accessory Items);

4 Consumable and Accessory Items that

expired in accordance with a rated life; and,

5 Problems arising from other than defects in

materials or workmanship.

6 Normal Periodic Maintenance Items, such

as Paper Feeding Kit, Fuser and Laser Units.

This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).

What to do if you think your Product is eligible for warranty service:

Report your issue to either our Customer Service Hotline at 1-800-284-4329 MFC and DCP and 1-800-276-7746 Printers, or to a Brother Authorized Service Center within the applicable warranty period. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.

What Brother will ask you to do:

After contacting Brother or a Brother Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.

You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.

What Brother will do:

If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole

if you first reported the problem

-brand parts and

for Fax,

for

Brother® One Year Limited Warranty and Replacement Service

(USA only)

discretion. Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.

If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.

The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.

What happens when Brother elects to replace your Machine:

When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused damage to the product; or (iv) the warranty period on your original Product has expired or

has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original

Accessory Items and a copy of the return freight bill, signed by the courier.

Limitations:

Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.

THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.

 This Limited Warranty is the only warranty

that Brother is giving for this Product. It is

the final expression and the exclusive and only statement of Brother's obligations to

you. It replaces all other agreements and understandings that you may have with Brother or its representatives.

 This warranty gives you certain rights and

you may also have other rights that may vary from state to state.

 This Limited Warranty (and Brother's

obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.

Important:

We recommend that you keep all original packing materials, in the event that you ship this Product.

BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE

LIMITED WARRANTY

(Canada only)

Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.

For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User's Guide for proper packaging.)

For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User's Guide for proper packaging.)

BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.

No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother's entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.

Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.

This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.

Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER.

Internet support: support@brother.ca or browse Brother's Web Site: www.brother.com

Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville

Dollard-Des-Ormeaux, QC H9B 3H6

vii

Section I General

1 General Information 2

Using the documentation.......................................................................................2

Symbols and conventions used in the documentation ....................................2

Accessing the Software User’s Guide (MFC-3360C only).....................................2

Viewing Documentation...................................................................................2

Accessing Brother Support (For Windows

Control panel overview ..........................................................................................5

2 Loading documents and paper 8

Loading documents ...............................................................................................8

Using the ADF .................................................................................................8

Scannable area ...............................................................................................9

Acceptable paper and other media........................................................................9

Recommended media ...................................................................................10

Handling and using media .............................................................................10

Choosing the right media...............................................................................11

Loading paper and other media ..........................................................................13

Loading envelopes and post cards ................................................................15

Removing small printouts from the machine .................................................16

Printable Area................................................................................................17

) .........................................................4

3 General setup 18

On/Off key............................................................................................................18

Turning the machine off.................................................................................18

Turning the machine on.................................................................................18

On/Off setting ......................................................................................................18

Mode Timer..........................................................................................................19

Paper settings......................................................................................................19

Paper Type ....................................................................................................19

Paper Size .....................................................................................................20

Volume Settings...................................................................................................20

Ring Volume ..................................................................................................20

Beeper Volume..............................................................................................20

Speaker Volume ............................................................................................20

Handset Volume (MFC-3360C and FAX-1860C) ..........................................21

Choosing the Handset Volume (For Volume Amplify)

(MFC-3360C and FAX-1860C)..................................................................21

Setting Volume Amplify .................................................................................22

Automatic Daylight Savings Time........................................................................22

LCD display .........................................................................................................22

LCD Contrast.................................................................................................22

viii

4 Security features 23

TX Lock (MFC-3360C and FAX-1860C)..............................................................23

Setting and changing the TX Lock password................................................23

Turning TX Lock on/off ..................................................................................24

Memory Security (FAX-1960C only)....................................................................24

Setting and changing the Memory Security password ..................................25

Turning Memory Security on/off ....................................................................25

Section II Fax

5 Sending a fax 28

Entering Fax mode ..............................................................................................28

Faxing from the ADF ....................................................................................28

Color fax transmission...................................................................................28

Canceling a fax in progress...........................................................................28

Broadcasting (Black & White only) ......................................................................28

Canceling a Broadcast in progress................................................................29

Additional sending operations..............................................................................29

Sending faxes using multiple settings ...........................................................29

Contrast.........................................................................................................30

Changing Fax Resolution ..............................................................................30

Dual access (Black & White only)..................................................................31

Real time transmission ..................................................................................31

Overseas Mode .............................................................................................31

Delayed Faxing (Black & White only) ............................................................32

Delayed Batch Transmission (Black & White only) .......................................32

Checking and canceling waiting jobs.............................................................32

Sending a fax manually .................................................................................33

Sending a fax at the end of a conversation

(MFC-3360C and FAX-1860C only) ..........................................................33

Out of Memory message...............................................................................33

6 Receiving a Fax 34

Receive modes ....................................................................................................34

Choosing the Receive Mode .........................................................................34

Using receive modes ...........................................................................................36

Fax only.........................................................................................................36

Fax/Tel...........................................................................................................36

Manual...........................................................................................................36

Message Center (MC:Msg Ctr) (FAX-1960C only)........................................36

External TAD .................................................................................................36

Receive mode settings ........................................................................................37

Ring Delay.....................................................................................................37

F/T Ring Time (Fax/Tel mode only)...............................................................37

Easy Receive.................................................................................................37

Additional receiving operations............................................................................38

Printing a reduced incoming fax ....................................................................38

Receiving a fax at the end of a conversation

(MFC-3360C and FAX-1860C only) ..........................................................38

Printing a fax from the memory .....................................................................39

7 Telephone Services and External devices 40

Voice Operations ................................................................................................40

Making a telephone call.................................................................................40

Answering calls with the Speaker Phone (FAX-1960C) ................................40

Hold ...............................................................................................................40

Tone or pulse (Canada only) .........................................................................41

Fax/Tel mode when the power key is on .......................................................41

Fax/Tel mode when the power key is off .......................................................41

Telephone services..............................................................................................42

Distinctive Ring..............................................................................................42

Caller ID ........................................................................................................44

Connecting an external TAD (telephone answering device)................................45

Connections...................................................................................................46

Recording an outgoing message (OGM) on an external TAD .......................46

Special line considerations ............................................................................47

Multi-line connections (PBX) .........................................................................48

External and extension phones ...........................................................................48

Connecting an external or extension telephone ............................................48

Using external and extension telephones......................................................49

Using a non-Brother cordless external telephone

(MFC-3360C and FAX-1860C)..................................................................49

Using remote codes.......................................................................................49

8 Dialing and storing numbers 50

How to Dial ..........................................................................................................50

Manual dialing ...............................................................................................50

One-Touch Dialing.........................................................................................50

Speed-Dialing ................................................................................................50

Search ...........................................................................................................51

Fax Redial .....................................................................................................51

Storing numbers ..................................................................................................51

Storing a pause .............................................................................................51

Storing One-Touch Dial numbers..................................................................52

Storing Speed-Dial numbers .........................................................................52

Changing One-Touch and Speed-Dial numbers ...........................................53

Setting up Groups for broadcasting...............................................................53

Dialing access codes and credit card numbers .............................................54

9 Message Center (FAX-1960C only) 55

Message Center Mode ........................................................................................55

Setting up the Message Center.....................................................................55

Outgoing message (OGM) ............................................................................55

Fax/Tel OGM (Announcement) .....................................................................56

Activating Message Center memory..............................................................56

Managing your messages ...................................................................................56

Message Indicator .........................................................................................56

Playing voice messages................................................................................56

Printing fax messages ..................................................................................57

Erasing incoming messages..........................................................................57

Additional Message Center operations................................................................58

Setting maximum time for incoming messages.............................................58

Setting toll saver............................................................................................58

ICM Recording Monitor..................................................................................58

10 Remote fax options 59

Fax Forwarding....................................................................................................59

Paging .................................................................................................................59

Fax Storage.........................................................................................................60

Changing Remote Fax Options ...........................................................................60

Turning off Remote Fax Options ...................................................................60

Remote Retrieval.................................................................................................61

Setting a Remote Access Code.....................................................................61

Using your Remote Access Code..................................................................61

Retrieving fax messages ...............................................................................62

Changing your Fax Forwarding number........................................................62

Remote fax commands........................................................................................63

11 Printing Reports 65

Fax reports...........................................................................................................65

Transmission Verification Report...................................................................65

Fax Journal (activity report) ...........................................................................65

Reports................................................................................................................66

How to print a report......................................................................................66

12 Polling 67

Polling receive .....................................................................................................67

Setup for polling receive................................................................................67

Sequential polling ..........................................................................................67

Polled transmit (Black & White only)....................................................................68

Setup for polled transmit................................................................................68

Section III Copy

13 Making copies 70

How to copy .........................................................................................................70

Entering Copy mode......................................................................................70

Making a single copy.....................................................................................70

Making multiple copies ..................................................................................70

Stop copying..................................................................................................70

Copy keys............................................................................................................70

Changing copy quality ..................................................................................71

Enlarging or reducing the image copied ........................................................71

Copy options..................................................................................................72

Making N in 1 copies .....................................................................................73

Sorting copies using the ADF (Black & White only).......................................74

Adjusting Brightness, Contrast and Color......................................................74

Paper options ................................................................................................75

Section IV Software

14 Software features (MFC-3360C only) 78

How to read the HTML User’s Guide...................................................................78

Section V Appendixes

A Safety and Legal 80

Choosing a location .............................................................................................80

To use the machine safely...................................................................................81

Important safety instructions..........................................................................84

Standard telephone and FCC Notices (These notices are in effect on

models sold and used in the United States only) ......................................86

Federal Communications Commission (FCC) Declaration of Conformity

(USA only) .................................................................................................87

Industry Canada Compliance Statement (Canada only) ...............................88

Legal limitations for copying ..........................................................................89

Trademarks ...................................................................................................89

xii

B Troubleshooting and Routine Maintenance 90

Troubleshooting ...................................................................................................90

If you are having difficulty with your machine................................................90

Error messages ...................................................................................................95

Transferring your faxes or Fax Journal report ...............................................98

Document jam ..............................................................................................98

Printer jam or paper jam................................................................................99

Dial Tone ....................................................................................................101

Phone line interference................................................................................101

Routine maintenance.........................................................................................102

Replacing the ink cartridges ........................................................................102

Cleaning the outside of the machine ...........................................................104

Cleaning the scanner...................................................................................105

Cleaning the machine printer platen............................................................105

Cleaning the paper pick-up roller.................................................................106

Cleaning the print head ...............................................................................106

Checking the print quality ............................................................................107

Checking the print alignment.......................................................................108

Checking the ink volume .............................................................................108

Machine Information..........................................................................................109

Checking the serial number.........................................................................109

Packing and shipping the machine ....................................................................109

C Menu and Features 111

On-screen programming....................................................................................111

Menu table...................................................................................................111

Memory storage...........................................................................................111

Menu keys .........................................................................................................112

Menu Table........................................................................................................113

Entering Text .....................................................................................................120

xiii

D Specifications 121

General..............................................................................................................121

Print media.........................................................................................................123

Fax.....................................................................................................................124

Message Center (FAX-1960C only)...................................................................125

Digital Cordless Handset (FAX-1960C only) .....................................................125

Battery .........................................................................................................125

Copy ..................................................................................................................126

Scanner (MFC-3360C only)...............................................................................126

Printer ................................................................................................................127

Interface.............................................................................................................128

Computer requirements.....................................................................................128

Consumable items.............................................................................................129

E Glossary 130

FIndex 134

xiv

Section I

General I

General Information 2 Loading documents and paper 8 General setup 18 Security features 23

General Information 1

Using the documentation

Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine.

Symbols and conventions used in the documentation 1

The following symbols and conventions are used throughout the documentation.

Bold Bold typeface identifies specific

keys on the machine’s control panel.

Italics Italicized typeface emphasizes

an important point or refers you to a related topic.

Courier New

Text in the Courier New font identifies messages on the LCD of the machine.

Warnings tell you what to do to prevent possible personal injury.

Electrical Hazard icons alert you to possible electrical shock.

Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects.

Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features.

Improper Setup icons alert you to devices and operations that are not compatible with the machine.

Accessing the

Software User’s Guide (MFC-3360C only)

This User’s Guide does not contain all the information about the machine such as how to use Printer, Scanner and PC Fax. When you are ready to learn detailed information about these operations, read the Software User’s Guide that is on the CD-ROM.

Viewing Documentation 1

Viewing Documentation (For Windows

To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then select User’s Guide.

If you have not installed the software, you can find the documentation by following the instructions below:

a Turn on your PC. Insert the Brother

CD-ROM into your CD-ROM drive.

b If the model name screen appears, click

your model name.

) 1

General Information

c If the language screen appears, click

your language. The CD-ROM main menu will appear.

Note

If this window does not appear, use Windows

program from the root directory of the Brother CD-ROM.

Explorer to run the setup.exe

d Click User’s Guide to view the Software

User’s Guide in HTML format.

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

(For Windows Professional and Windows

 ControlCenter3

(For Windows Professional and Windows

PaperPort

 The complete ScanSoft

PaperPort can be viewed from the Help selection in

the ScanSoft application.

98/98SE/Me/2000

XP)

98/98SE/Me/2000

XP)

SE with OCR User’s Guide

PaperPort®SE with OCR

Viewing Documentation

(For Macintosh

a Turn on your Macintosh

) 1

. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear.

b Double-click the Documentation icon. c Double-click your language folder. d Double-click the Top Page file to view

the Software User’s Guide in HTML format.

 Software User’s Guide:

Software User’s Guide in HTML format

How to find Scanning instructions 1

There are several ways you can scan documents. You can find the instructions as follows:

Software User’s Guide

 Scanning

(For Mac OS

 ControlCenter2

(For Mac OS

Presto!

PageManager® User’s Guide

 The complete Presto!

PageManager viewed from the Help selection in the

Presto!

X 10.2.4 or greater)

User’s Guide can be

PageManager® application.

Chapter 1

Accessing Brother Support

(For Windows

You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.

 Click Brother Support on the main menu.

The following screen will appear:

) 1

 To access our web site

(www.brother.com Brother Home Page.

 To view all Brother Numbers, including

Customer Service numbers for the USA and Canada, click Support Information.

 To access the USA Brother online

shopping mall (www.brothermall.com additional product and services information, click Brother Mall.com.

 For the latest news and product support

information (http://solutions.brother.com click Brother Solutions Center.

 To return to the main page, click Back or

If you have finished, click Exit.

), click

) for

General Information

Control panel overview 1

MFC-3360C 1

FAX-1860C 1

6 7

8 9

Chapter 1

FAX-1960C 1

1On/Off

You can turn the machine on or off.

2 LCD (liquid crystal display)

Displays messages on the screen to help you set up and use your machine.

3 One-Touch keys

Instantly accesses your stored Quick-Dial numbers.

 Shift

When held down, lets you access One-Touch numbers 6 to 10.

4 Fax keys

 Redial/Pause

Redials the last number called. It also inserts a pause when programming quick-dial numbers.

 Resolution

Lets you temporarily change the resolution when sending a fax.

 Hook/Hold

(MFC-3360C and FAX-1860C only) Press before dialing if you want to make

sure a fax machine will answer, and then press Black Start or Color Start.

Also, lets you place telephone calls on hold.

 Hold/Intercom (FAX-1960C only)

Lets you place telephone calls on hold. Also, press this key to speak on the

intercom or to transfer an incoming call to the cordless handset.

 Speaker Phone (FAX-1960C only)

Lets you speak to another party without lifting the handset.

 Receive Mode (FAX-1860C only)

Press to select how your fax machine will handle incoming calls. (See Choosing the Receive Mode on page 34.)

5 Copy keys

 Quality (MFC-3360C only)

Lets you temporarily change copy quality setting.

 Options (MFC-3360C only)

Lets you temporarily change multiple copy settings.

 Copy Options

(FAX-1860C and FAX-1960C) Lets you temporarily change multiple copy

settings.

6Ink

Lets you clean the print head, check the print quality, and check the available ink volume.

General Information

7Dial Pad

Use these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.

(Canada only) The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.

8 Menu keys:

 Menu

Lets you access the Menu to program your settings in the machine.

 a Search/Speed Dial

Lets you look up and dial numbers that are stored in the memory.

 Volume keys

d c

In Fax mode, you can press these keys to adjust the ring volume.

 d

Press to scroll backward to a menu selection.

 a or b

Press to scroll through the menus and options.

 Clear/Back

Press to cancel the current setting.

 OK

Lets you store your settings in the machine.

9 Start keys:

11 Mode keys:

 Fax

Lets you access Fax mode.

 Scan (MFC-3360C only)

Lets you access Scan mode.

 Copy

Lets you access Copy mode.

12 Microphone (FAX-1960C only)

Used by the Speaker Phone feature and to record messages.

13 Message Center keys (FAX-1960C only)

 MC On/Off

Turns the Message Center on or off. Will also flash if you have new messages.

 Erase

Deletes voice and fax messages.

 Play

Plays voice messages stored in the memory.

 Color

Lets you start sending faxes or making copies in full color. For MFC-3360C, also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter software).

 Black Color

Lets you start sending faxes or making copies in black & white. For MFC-3360C, also lets you start a scanning operation (in color or black, depending on the scanning setting in the ControlCenter software).

10 Stop/Exit

Stops an operation or exits from a menu.

Loading documents and paper 2

Loading documents 2

You can send a fax, make copies, and scan (MFC-3360C only) from the ADF (automatic document feeder).

Using the ADF 2

The ADF can hold up to 20 pages and feeds each sheet individually. Use standard 20 lb

(80 g/m before putting them in the ADF.

Recommended environment 2

Document Sizes Supported 2

) paper and always fan the pages

Temperature: 68 to 86° F (20 to 30° C) Humidity: 50% to 70% Paper:

Length: 5 to14 in. (127 to 355.6 mm) Width: 3.5 to 8.5 in.

Weight:

20 lb LTR (80 g/m

(89 to 215.9 mm)

17to24lb (64to90g/m

A4)

)

 Make sure documents written with ink are

completely dry.

a Open the document support (1) and the

document tray (2) and then pull out the extension (3).

b Fan the pages well. Make sure you put

the documents face down, top edge first in the ADF until you feel them touch

the feed roller.

c Adjust the paper guides (1) to fit the

width of your documents.

How to load documents 2

DO NOT pull on the document while it is feeding.

DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

DO NOT use cardboard, newspaper or fabric.

CAUTION

Loading documents and paper

Scannable area 2

The scannable area depends on the settings in the application you are using. The figures below show the areas you cannot scan on paper.

Usage Document

Size

Fax Letter 0.12 in.

A4 0.12 in.

Copy Letter 0.12 in.

A4 0.12 in.

Scan (MFC-3360C only)

Letter 0.12 in.

A4 0.12 in.

Top (1)

Bottom (2)

(3 mm)

Left (3)

Right (4)

0.16 in. (4 mm)

0.04 in. (1 mm)

0.12 in. (3 mm)

0 in. (0 mm)

Acceptable paper and other media

The print quality can be affected by the type of paper you are using in the machine.

To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.

You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.

We recommend testing various paper types before buying large quantities.

For best results, use Brother paper.

 When you print on inkjet paper (coated

paper), transparencies and glossy paper, be sure to choose the proper media in the ‘Basic’ tab of the printer driver or in the Paper Type setting of the menu. (See Paper Type on page 19.)

 When you print on Brother photo paper,

load the instruction sheet included with the photo paper in the paper tray first, and then put the photo paper on top of the instruction sheet.

 When you use transparencies or glossy

paper, remove each sheet at once to prevent smudging or paper jams.

 Avoid touching the printed surface of the

paper immediately after printing; the surface may not be completely dry and may stain your fingers.

Chapter 2

Recommended media 2

To get the best print quality, we suggest using Brother paper. (See table below.)

We recommend using ‘3M Transparency Film’ when you print on transparencies.

Brother paper

Paper Type Item

Letter Plain BP60PL

(USA only)

Letter Glossy Photo

Letter Inkjet (Matte) BP60ML

4" × 6" in. Glossy Photo

Available in the USA and from November 2006 in Canada.

BP61GLL

(USA only)

BP61GLP

Handling and using media 2

 Store paper in its original packaging, and

keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.

 The coated side of glossy paper is shiny.

Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down.

 Avoid touching either side of

transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers and copiers may stain your next document. Use only transparencies recommended for inkjet printing.

Improper Setup

DO NOT use the following kinds of paper:

• Damaged, curled, wrinkled, or irregularly shaped paper

1 0.08 in. (2 mm) or longer

• Extremely shiny or highly textured paper

• Paper already printed on by a printer

• Paper that cannot be arranged uniformly when stacked

• Paper made with a short grain

Paper capacity of the output paper tray 2

Up to 50 sheets of 20 lb Letter or 80 g/m2 A4 paper.

 Transparencies or glossy paper must be

picked up from the output paper tray one page at a time to avoid smudging.

Loading documents and paper

Choosing the right media 2

Paper type and size for each operation 2

Paper Type Paper Size Usage

Fax Copy Printer

Cut Sheet Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes

A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes Legal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes Yes Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) – – Yes JIS B5 7.2 × 10.1 in. (182 × 257 mm) – – Yes A5 5.8 × 8.3 in. (148 × 210 mm) – Yes Yes A6 4.1 × 5.8 in. (105 × 148 mm) – – Yes

Cards Photo 4 × 6 in. (10 × 15 cm) – Yes Yes

Photo 2L 5 × 7 in. (13 × 18 cm) – – Yes Index Card 5 × 8 in. (127 × 203 mm) – – Yes Post Card 1 3.9 × 5.8 in. (100 × 148 mm) – – Yes Post Card 2

(Double)

Envelopes C5 Envelope 6.4 × 9 in. (162 × 229 mm) – – Yes

DL Envelope 4.3 × 8.7 in. (110 × 220 mm) – – Yes COM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) – – Yes Monarch 3 7/8 × 7 1/2 in. (98 × 191 mm) – – Yes JE4 Envelope 4.1 × 9.3 in. (105 × 235 mm) – – Yes

Transparencies Letter 8 1/2 × 11 in. (216 × 279 mm) – Yes Yes

A4 8.3 × 11.7 in. (210 × 297 mm) – Yes Yes

5.8 × 7.9 in. (148 × 200 mm) – – Yes

Chapter 2

Paper weight, thickness and capacity 2

Paper Type Weight Thickness No. of

sheets

Cut Sheet

Plain Paper

Inkjet Paper

Glossy Paper

Cards Photo 4" × 6"

Index Card

Post Card

Envelopes

17 to 32 lb (64 to 120 g/m

17 to 53 lb (64 to 200 g/m

Up to 58 lb (Up to 220 g/m

Up to 64 lb (Up to 240 g/m

Up to 32 lb (Up to 120 g/m

Up to 53 lb (Up to 200 g/m

20 to 25 lb (75 to 95 g/m

)

0.003 to 0.006 in. (0.08 to 0.15 mm)

0.003 to 0.01 in. (0.08 to 0.25 mm) 20

Up to 0.01 in. (Up to 0.25 mm) 20

Up to 0.01 in. (Up to 0.28 mm) 20

Up to 0.006 in. (Up to 0.15 mm) 30

Up to 0.01 in. (Up to 0.23 mm) 30

Up to 0.02 in. (Up to 0.52 mm) 10

Transparencies – – 10

Up to 50 sheets for Legal size paper 20 lb (80 g/m2). Up to 100 sheets of 20 lb (80 g/m

) paper.

100

Loading documents and paper

Loading paper and other media

a If the paper support flap (1) is open

close it. Open the output paper tray cover (2). Pull the paper tray completely out of the machine.

c Press and slide the paper side

guides (1) and paper length guide (2) to

fit the paper size.

d Fan the stack of paper well to avoid

paper jams and misfeeds.

b If you are using Letter, A4 or Legal size

paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray to match the paper size you are using.

Note

Always make sure that the paper is not curled.

e Gently put the paper into the paper tray

print side down and top edge first. Check that the paper is flat in the tray.

Chapter 2

f Gently adjust the paper side guides with

both hands and the paper length guide to fit the paper. Make sure that the paper side guides and paper length guide touch the edges of the paper.

Note

Be careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems.

g Close the output paper tray cover (1)

and slide it forward.

h Slowly push the paper tray completely

into the machine.

i While holding the paper tray in place,

pull out the paper support (1) until it clicks and unfold the paper support flap (2).

Note

If you are using Legal size paper, the paper tray cover does not slide all the way to the end of the paper tray.

Note

Do not use the paper support flap for Legal paper.

Loading documents and paper

Loading envelopes and post cards 2

About envelopes 2

 Use envelopes that weigh from 20 to 25 lb

(75 to 95 g/m

 Some envelopes need margin settings to

be set in the application. Make sure you do a test print first.

CAUTION

Do not use any of the following types of envelopes, as they will cause paper feed problems:

• If they are of a baggy construction.

• That are embossed (have raised writing on them).

• That have clasps or staples.

• That are pre-printed on the inside.

How to load envelopes and post cards2

a Before loading, press the corners and

sides of the envelopes or post cards to make them as flat as possible.

Note

If the envelopes or post cards are ‘doublefeeding,’ put one envelope in the paper tray at a time.

Glue Double flap

Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using.

b Put the envelopes or post cards into the

paper tray with the address side down and the leading edge in first as shown in the illustration. Slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or post cards.

Chapter 2

If you have problems when printing on envelopes, try the following suggestions:

a Open the envelope flap. b Make sure the open flap is either to the

side of the envelope or to the back edge of the envelope when printing.

c Adjust the size and margin in your

application.

Removing small printouts from the machine 2

When the machine ejects small paper onto the output paper tray, you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.

Loading documents and paper

Printable Area 2

The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on.

Cut Sheet Paper Envelopes

Top (1) Bottom (2) Left (3) Right (4)

Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) Envelopes 0.47 in. (12 mm) 0.95 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)

Note

The Borderless feature is not available for envelopes.

General setup 3

On/Off key 3

When the machine is idle, you can turn it on and off by pressing the On/Off key.

Note

If you have connected an external telephone or TAD, it is always available.

Turning the machine off 3

a Press and hold down the On/Off key

until the LCD shows Shutting Down. The LCD light goes off.

Turning the machine on 3

a Press the On/Off key.

On/Off setting 3

You can customize the machine's On/Off key. The default setting is Fax Receive:Off. Your machine will not work when it is switched off, but it will clean the print head periodically. If you turn this setting to Fax Receive:On, you can receive faxes or calls even when the machine is switched off. (See On/Off key on this page.)

MFC-3360C and FAX-1860C

On/Off setting

Fax Receive: Off

(factory setting)

Fax Receive:

You cannot receive a fax with Black Start or Color Start.

You can receive telephone calls by lifting the handset.

Set before you switch off the machine.

Receive mode

— No machine operations

Fax Only

External TAD

Fax/Tel

Manual Easy Receive

Available operations

will be available.

Fax Receive Easy Receive

Delayed Fax Fax Forward Paging3 Fax Storage Remote Retrieval

Delayed Fax

a Press Menu, 1, 6. b Press a or b to choose

Fax Receive:On or Fax Receive:Off.

Press OK.

c Press Stop/Exit.

General setup

FAX-1960C

On/Off setting

Fax Receive: Off

(factory setting)

Fax Receive:

You cannot receive a fax with Black Start or Color Start.

You can receive telephone calls by using the cordless handset.

When an external TAD is connected and Easy Receive is turned on.

You cannot receive a fax automatically even if you have set the receive mode to Fax/Tel.

Set before you switch off the machine.

Receive mode

— No machine operations

Fax Only

Manual

MC Fax Receive

Manual

Fax/Tel

Available operations

will be available.

Fax Receive Easy Receive

Delayed Fax Fax Forward Paging5 Fax Storage Remote Retrieval

Recording Incoming Messages Easy Receive

Delayed Fax Fax Forward Paging Fax Storage Remote Retrieval

Easy Receive Delayed Fax

Mode Timer 3

The machine has mode keys on the control panel: Fax, Scan (MFC-3360C only), and Copy. You can change the amount of time the machine takes after the last Scan or Copy operation before it returns to Fax mode. If you choose Off, the machine stays in the mode you used last.

a Press Menu, 1, 1. b Press a or b to choose 0 Sec,

30 Secs, 1 Min, 2 Mins, 5 Mins or Off.

Press OK.

c Press Stop/Exit.

Paper settings 3

Paper Type 3

To get the best print quality, set the machine for the type of paper you are using.

a Press Menu, 1, 2. b Press a or b to choose Plain Paper,

Inkjet Paper, Brother Photo, Other Photo or Transparency.

Press OK.

c Press Stop/Exit.

Note

The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.

Chapter 3

Paper Size 3

You can use five sizes of paper for printing copies: Letter, Legal, A4, A5 and 4 (10 × 15 cm) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.

" × 6" in.

a Press Menu, 1, 3. b Press a or b to choose Letter,

Legal, A4, A5 or 4"x6". Press OK.

c Press Stop/Exit.

Volume Settings 3

Ring Volume 3

You can choose a range of ring volume levels, from High to Off.

While in Fax mode , press d or c to adjust the volume level. The LCD shows

the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.

You can also change the volume through the menu, by following the instructions below:

Beeper Volume 3

When the beeper is on, the machine will beep when you press a key, make a mistake or after you send or receive a fax.

You can choose a range of volume levels, from High to Off.

a Press Menu, 1, 4, 2. b Press a or b to choose Low, Med,

High or Off. Press OK.

c Press Stop/Exit.

Speaker Volume 3

You can choose a range of speaker volume levels, from High to Off.

a Press Menu, 1, 4, 3. b Press a or b to choose Low, Med,

High or Off. Press OK.

c Press Stop/Exit.

(MFC-3360C and FAX-1860C) You can also adjust the speaker volume by pressing Hook/Hold.

a Press Hook/Hold.

b Press d or c .

This setting will stay until you change it again.

Setting the Ring Volume from the menu 3

a Press Menu, 1, 4, 1. b Press a or b to choose Low, Med,

High or Off. Press OK.

c Press Stop/Exit.

c Press Hook/Hold.

(FAX-1960C) You can also adjust the speaker volume by pressing Speaker Phone.

a Press Speaker Phone.

b Press d or c .

This setting will stay until you change it again.

c Press Speaker Phone.

General setup

Note

• You can also adjust the speaker volume while you are listening to your OGM (Outgoing Message) and ICMs (Incoming

Messages) by pressing d or c .

• If you turn Incoming Recording Monitor to OFF (Menu, 2, 7, 3) the Speaker for screening calls will be disabled and you won’t hear callers leaving messages. The volume for other operations can still be

controlled using d or c .

Handset Volume (MFC-3360C and FAX-1860C) 3

a Press Menu, 1, 4, 4. b Press a or b to choose Low or High.

Press OK.

c Press Stop/Exit.

Note

• You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, Low and High. The default setting is Low.

• Press d or c to adjust the volume level. The LCD shows the setting you are choosing. The new setting will remain until you change it again.

Vol Amplify:Off

This default setting is appropriate if none of the users are hearing-impaired. During a

conversation, users can press d or c on the control panel to adjust the volume to Low or High. When the handset is replaced, the handset volume will remain until you change it again.

Vol Amplify:On - Temporary This setting is appropriate if some of the

users are hearing-impaired. During a conversation, users can press d or c

on the control panel to adjust the volume to Low, High or Volume Amplify. When the handset is replaced, the handset volume returns to the default setting of Low.

Vol Amplify:On - Permanent Choose Vol Amplify:On—Permanent if

all of the users are hearing-impaired. During a conversation, users can press d or c

on the control panel to adjust the volume to Low, High or Volume Amplify. When the handset is replaced, the handset volume returns to the default setting of Volume Amplify.

Note

When you press d or c on the control panel to adjust the volume, the LCD shows the setting you are choosing. Each key press changes the volume to the next setting.

Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) 3

Before you begin to use the machine, you must decide if you need to set the handset volume to Vol Amplify:On for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standards.

It is important that you do NOT choose Permanent unless ALL the users are hearing-impaired. Otherwise, the default

setting of Volume Amplify may damage the hearing of some users.

WARNING

Chapter 3

Setting Volume Amplify 3

Please carefully read Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) on page 21.

a Press Menu, 1, 4, 5. b Do one of the following.

 If none of the users are hearing-

impaired, press a or b to select Off, and then press OK and go to step d.

 If some or all of the users are

hearing-impaired, press a or b to select On, and then press OK.

c Do one of the following.

 If all the users are hearing-impaired,

press a or b to select Permanent, and then press OK.

 If only some of the users are hearing-

impaired, select Temporary, and then press OK.

d Press Stop/Exit.

Automatic Daylight Savings Time

You can set the machine to change automatically for daylight savings time. It will reset itself forward one hour in the Spring and backward one hour in the Fall. Make sure you have set the correct date and time in the Date/Time setting.

a Press Menu, 1, 5. b Press a or b to select On or Off.

Press OK.

c Press Stop/Exit.

LCD display 3

LCD Contrast 3

You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting.

a Press Menu, 1, 7. b Press a or b to choose Light or

Dark. Press OK.

c Press Stop/Exit.

Security features 4

TX Lock (MFC-3360C and FAX-1860C)

TX Lock lets you prevent unauthorized access to the machine.

You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turn on TX Lock, so they will not be lost.

While TX Lock is On, the following operations are available:

 Receiving faxes  Receiving calls  Fax Forwarding

(If Fax Forwarding was already On)

 Remote retrieval

(If Fax Storage was already On)

While TX Lock is On, the following operations are NOT available:

 Sending faxes  Copying

Setting and changing the TX Lock password 4

Setting the password 4

Note

If you have already set the password, you will not need to set it again.

a Press Menu, 2, 0, 1. b Enter a 4-digit number for the password.

Press OK.

c When the LCD shows Verify:, reenter

the password. Press OK.

d Press Stop/Exit.

Changing the TX Lock password 4

a Press Menu, 2, 0, 1. b Press a or b to choose

Set Password. Press OK.

 PC printing  Scanning (MFC-3360C)

Note

If you forget the TX Lock password, please call Brother Customer Service. (See Brother numbers on page i.)

c Enter a 4-digit number for the current

password. Press OK.

d Enter a 4-digit number for the new

password. Press OK.

e When the LCD shows Verify: reenter

the password. Press OK.

f Press Stop/Exit.

Chapter 4

Turning TX Lock on/off 4

Turning TX Lock on 4

a Press Menu, 2, 0, 1. b Press a or b to choose Set TX Lock.

Press OK.

c Enter the registered 4-digit password.

Press OK. The machine goes offline and the LCD shows TX Lock Mode.

Turning TX Lock off 4

a Press Menu. b Enter the registered 4-digit password.

Press OK. TX lock is automatically turned off.

Note

If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in TX Lock mode until the registered password is entered.

Memory Security (FAX-1960C only)

Memory Security lets you prevent unauthorized access to the machine. You will not be able to continue to schedule Delayed Faxes or Polling jobs. However, any pre-scheduled Delayed Faxes will be sent even if you turned on Memory Security, so they will not be lost.

While memory security is On, only the following operations are available.

 Receiving faxes into memory (limited by

memory capacity)

 Fax Forwarding (if Fax forwarding was

already On)

 Remote Retrieval (if Fax storage was

already On)

 Cordless handset

• Making a call

• Receiving a call

• Viewing Caller ID

While Memory Security is on, the following operations are NOT available:

 Printing and received faxes  Sending faxes

 PC printing  Cordless handset

•Intercom

• Transfer a call

• Register cordless handset

You will not be able to schedule delayed faxes or polling jobs when memory security is On. However, any previously scheduled faxes will still be sent when memory security is On.

Note

• To print the faxes in memory, turn off Memory Security.

•

If you forget the Memory Security password, please call Brother Customer Service.

Security features

Setting and changing the Memory Security password 4

Note

If you have already set the password, you will not need to set it again.

Setting a password for the first time 4

a Press Menu, 2, 0, 1. b Enter a 4-digit number for the password.

Press OK.

c When the LCD shows Verify:, re-

enter the password. Press OK.

d Press Stop/Exit.

Changing your Memory Security password

a Press Menu, 2, 0, 1. b Press a or b to choose

Set Password. Press OK.

Turning Memory Security on/off 4

If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password.

Turning Memory Security on 4

a Press Menu, 2, 0, 1. b Press a or b to choose

Set Security. Press OK.

c Enter a 4-digit number for the current

password. Press OK.

d The machine goes offline and the LCD

shows Secure Mode.

Note

If there is a power failure, the data will stay in memory for approximately 24 hours.

Turning Memory Security off 4

c Enter a 4-digit number for the current

password. Press OK.

d Enter a 4-digit number for a new

password. Press OK.

e When the LCD shows Verify:,

re-enter the password. Press OK.

f Press Stop/Exit.

a Press Menu. b Enter the registered 4-digit password.

Press OK. Memory Security is automatically turned off.

Note

If you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in Memory Security mode until the registered password is entered.

Chapter 4

Section II

Fax II

Sending a fax 28 Receiving a Fax 34 Telephone Services and External devices 40 Dialing and storing numbers 50 Message Center (FAX-1960C only) 55 Remote fax options 59 Printing Reports 65 Polling 67

Sending a fax 5

Entering Fax mode 5

To enter fax mode, press (Fax), and the key will glow green.

Faxing from the ADF 5

a Make sure you are in Fax mode .

b Put the document face down in the ADF. c Dial the fax number. d Press Black Start or Color Start.

The machine starts scanning the document.

Note

• To cancel, press Stop/Exit.

• If the memory is full, the fax will be sent in real time.

Color fax transmission 5

Your machine can send a color fax to machines that support this feature.

However, color faxes cannot be stored in the memory. When you send a color fax, the machine will send it in real time (even if Real Time TX is set to Off).

Canceling a fax in progress 5

If you want to cancel a fax while the machine is scanning, dialing or sending, press

Stop/Exit.

Broadcasting (Black & White only)

Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers, and up to 50 manually dialed numbers in the same broadcast.

After the broadcast is finished, a Broadcast Report will be printed.

a Make sure you are in Fax mode . b Load your document.

c Enter a number. Press OK.

You can use either a One-Touch, a Speed-Dial, a Group, or a manually entered number.

d Repeat c until you have entered all the

fax numbers you wish to broadcast to.

e Press Black Start.

Note

• If you did not use up any of the numbers for Groups, you can ‘broadcast’ faxes to as many as 160 different numbers.

• The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use dual access.

• If the memory is full, press Stop/Exit to stop the job. If more than one page has been scanned, press Black Start to send the portion that is in the memory.

Sending a fax

Canceling a Broadcast in progress 5

a Press Menu, 2, 6.

The LCD will show the fax number being dialed.

b Press OK.

The LCD will show the job number:

XXXXXXXXX

1.Clear 2.Exit

c Press 1 to clear.

The LCD will then show the Broadcast job number and 1.Clear 2.Exit.

d To cancel the Broadcast, press 1. e Press Stop/Exit.

Additional sending operations

Sending faxes using multiple settings 5

When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode and real time transmission.

a Make sure you are in Fax mode .

b Load your document. c Choose a setting you want to change.

Press OK.

d Do one of the following:

Other Settings

1.Yes 2.No

 Press 1 to change another setting.  Press 2 when you have finished

choosing your settings.

e Send the fax as usual.

Chapter 5

Contrast 5

If your document is very light or very dark, you may want to change the contrast.

Use Light when sending a light document. Use Dark when sending a dark document.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 1. d Press a or b to choose Auto, Light

or Dark. Press OK.

Note

Even if you choose Light or Dark, the machine will send the fax using the Auto setting in any of the following conditions:

• When you send a color fax.

• When you choose Photo as the Fax Resolution.

Changing Fax Resolution 5

To change the default fax resolution 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 2. c Press a or b to choose the resolution

you want. Press OK.

Note

You can choose four different resolution settings for black & white faxes and two for color.

Black & White

Standard Suitable for most typed

documents.

Fine Good for small print and

transmits a little slower than Standard resolution.

S.Fine Good for small print or artwork

and transmits slower than Fine resolution.

Photo Use when the document has

varying shades of gray or is a photograph. This has the slowest transmission.

The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes.

To change the fax resolution for the next fax

a Make sure you are in Fax mode .

b Load your document. c Press Resolution and then a or b to

choose the resolution. Press OK.

Color

Standard Suitable for most typed

documents.

Fine Use when the document is a

If you choose S.Fine or Photo and then use the Color key to send a fax, the machine will send the fax using the Fine setting.

photograph. The transmission time is slower than Standard resolution.

Sending a fax

Dual access (Black & White only) 5

You can dial a number and start scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number and available memory.

The number of pages you can scan into the memory will vary depending on the data that is printed on them.

Note

If the Out of Memory message appears while scanning documents, press Stop/Exit to cancel or Black Start to send the scanned pages.

Real time transmission 5

When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the phone line is free, the machine will start dialing and sending.

Sending in real time for all faxes 5

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 5.

5.Real Time TX

Realtime TX:On

c Press a or b to choose

Realtime TX:On

(or Realtime TX:Off). Press OK.

Sending in real time for the next fax only 5

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 5. d Press a or b to choose

Next Fax Only. Press OK.

If the memory is full or you are sending a color fax, the machine will send the document in real time (even if Real Time TX is set to Off).

Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set

Real Time TX to On for all documents or Next Fax Only for the next fax only.

e Press a or b to choose Next Fax:On

(or Next Fax:Off). Press OK.

Overseas Mode 5

If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas mode. After you send a fax using this feature, the feature will turn itself off.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 7. d Press a or b to choose On (or Off).

Press OK.

Chapter 5

Delayed Faxing (Black & White only) 5

During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes will be sent at the time of day you enter in step d.

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 3.

3.Delayed Fax

d Do one of the following:

 Press OK to accept the displayed

time.

 Enter the time you want the fax to be

sent (in 24-hour format). (For example, enter 19:45 for

7:45 PM.) Press OK.

1.Doc 2.Memory

e Do one of the following:

 Press 1 to leave the document in the

ADF.

Delayed Batch Transmission (Black & White only) 5

Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.

a Make sure you are in Fax mode .

b Press Menu, 2, 2, 4. c Press a or b to choose On (or Off).

Press OK.

d Press Stop/Exit.

Checking and canceling waiting jobs 5

You can check which jobs are still waiting in the memory to be sent and cancel a job. (If there are no jobs, the LCD shows No Jobs Waiting.)

a Press Menu, 2, 6.

Any waiting jobs appear on the LCD.

 Press 2 to scan the document into

the memory.

Note

The number of pages you can scan into the memory depends on the amount of data that is printed on each page.

b Press a or b to scroll through the jobs

and choose the job you want to cancel. Press OK.

c Do one of the following:

 Press 1 to cancel the selected job.  Press 2 to exit without canceling.

d When you have finished, press

Stop/Exit.

Sending a fax

Sending a fax manually 5

Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.

a Make sure you are in Fax mode . b Load your document.

c To listen for a dial tone do one of the

following:

 (MFC-3360C and FAX-1860C)

Press Hook/Hold or pick up the handset.

 (FAX-1960C)

Press Speaker Phone on the machine.

d Dial using the machine’s dial pad. e When you hear the fax tone, press

Black Start or Color Start.

f If you picked up machine’s handset

replace it.

Out of Memory message 5

If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax.

If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start to send the pages scanned so far, or to press

Stop/Exit to cancel the operation.

Note

If you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real time transmission on page 31.)

Sending a fax at the end of a conversation (MFC-3360C and FAX-1860C only)

At the end of a conversation you can send a fax to the other party before you both hang up.

a Ask the other party to wait for fax tones

(beeps) and then to press the Start or Send key before hanging up.

b Make sure you are in Fax mode . c Load your document. d Press Black Start and Color Start.

e If you picked up the handset replace it.

Receiving a Fax 6

Receive modes 6

You must choose the receive mode depending on the external devices and telephone subscriber services you have on your lines. The diagrams will help you choose the correct mode. (For details about the receive mode, see Using receive modes on page 36.)

Choosing the Receive Mode 6

To set up Distinctive Ring see page 42. MFC-3360C and FAX-1860C

Do you use a Distinctive Ring subscriber service?

Are you connecting an external telephone or external TAD (telephone answering device) to the machine?

See Distinctive Ring.

Yes

Are you using the voice message function of your external TAD (telephone answering device)?

Do you want the machine to answer fax and telephone calls automatically?

Yes

Do you want to use the machine for fax only?

Manual

Fax Only

Yes

Fax/Tel

External TAD

Yes

To set up the Message Center see page 55. To set up Distinctive Ring see page 42. FAX-1960C

Are you using the built-in Message Center?

See Message Center.

Yes

Receiving a Fax

Do you use a Distinctive Ring subscriber service?

Are you connecting an external telephone or external TAD (telephone answering device) to the machine?

Yes

Are you using the voice message function of your external TAD (telephone answering device)?

To choose or change your Receive

Do you want the machine to answer fax and telephone calls automatically?

Do you want to use the machine for fax only?

* We recommend you set Easy Receive to On.

(FAX-1860C only)

Mode 6

a Press Receive Mode.

(MFC-3360C and FAX-1960C)

a Press Menu 0, 1.

b Continue to press Receive Mode until

b Press a or b to choose Fax Only,

Fax/Tel, External TAD (MFC-3360C only) or Manual. Press OK.

See Distinctive Ring.

Yes

Manual

Yes

Fax Only

Yes

Fax/Tel

Manual*

Yes

your new selection appears. Press OK.

After 2 seconds the screen returns to the date and time display, along with your new Receive Mode setting.

c Press Stop/Exit.

The LCD will display the current receive mode.

12/10 11:53 Fax12/10 11:53 Fax

1 Current receive mode

Fax: Fax Only

Chapter 6

Using receive modes 6

Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 37.)

Fax only 6

Fax only mode will automatically answer every call. If the call is a fax your machine will receive it.

Fax/Tel 6

Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.  Voice calls will start the F/T ring to tell you

to pick up the line. The F/T ring is a fast pseudo/double ring made by your machine.

Message Center (MC:Msg Ctr) (FAX-1960C only) 6

Message Center (MC:Msg Ctr) helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:

 Faxes will be automatically received.  Voice callers can record a message.

To set up the Message Center mode see page 55.

If Message Center Mode is On, it will override your receive mode setting. The screen shows MC.

If Message Center Mode is Off, the receive mode returns to your original setting. (See Message Center Mode on page 55.)

External TAD 6

Also see F/T Ring Time (Fax/Tel mode only) and Ring Delay on page 37.

Manual 6

Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external TAD with the FAX-1960C.

To receive a fax in manual mode press Black Start or Color Start when you hear fax tones (short repeating beeps). You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.

Also see Easy Receive on page 37.

External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:

 Faxes will be automatically received.  Voice callers can record a message on the

external TAD.

For more information see Connecting an

external TAD (telephone answering device) on page 45.

Receiving a Fax

Receive mode settings6

Ring Delay 6

The Ring Delay sets the number of times the machine rings before it answers in Fax Only, Fax/Tel or MC:Msg Ctr (FAX-1960C only) mode. If you have external or extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, choose the maximum number of rings. (See Using

external and extension telephones on page 49 and Easy Receive on page 37.)

If toll saver is on, then the ring delay setting has no effect. (See Setting toll saver on page 58.)

a Press Menu, 2, 1, 1. b Press a or b to choose Ring Delay.

Press OK.

F/T Ring Time (Fax/Tel mode only) 6

If you set the Receive Mode to Fax/Tel, you need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. If it's a fax call, the machine receives the fax.

This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on the same line as the machine. (See Using external and extension telephones on page 49.)

a Press Menu, 2, 1, 2. b Press a or b to choose how long the

machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds). Press OK.

c Press a or b to choose how many

times the line rings before the machine answers (00-04). Press OK. If you choose 00 , the line will not ring at all.

d Press Stop/Exit.

c Press Stop/Exit.

Note

Even if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time.

Easy Receive 6

If Easy Receive is On: 6

The machine receives fax calls automatically, even if you lift the machine’s handset. Press Speaker Phone or the handset of an extension or external phone.

When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another telephone wall jack, just replace the handset and your machine will do the rest.

Chapter 6

If Easy Receive is Semi: 6

The machine will only receive a fax call if you answered it using the machine’s handset, Speaker Phone or cordless handset.

If you are not at your machine, press l 5 1 on the extension phone. (See Using external and extension telephones on page 49.)

If Easy Receive is Off: 6

If you are at the machine and answer a call first by lifting a handset, then press Black Start or Color Start.

If you are not at your machine, press l 5 1 on the extension phone. (See Using external and extension telephones on page 49.)

Note

• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external phone handset, press the fax receive code l 5 1.

• If you send faxes from a computer on the same phone line and the machine intercepts them, set Easy Receive to Off.

• (FAX-1960C) If you typically carry the cordless handset away from the machine, we recommend that you turn on Easy Receive. If Easy Receive is turned off and you answer a fax call you will have to go to the machine and press Black Start or Color Start.

a Press Menu, 2, 1, 3. b Press a or b to choose On, Semi or

Off. Press OK.

c Press Stop/Exit.

Additional receiving operations

Printing a reduced incoming fax 6

If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter or Legal size paper.

The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 3).

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 5.

5.Auto Reduction

c Press a or b to select On or Off.

Press OK.

d Press Stop/Exit.

Receiving a fax at the end of a conversation (MFC-3360C and FAX-1860C only)

At the end of a conversation you can ask the other party to send you a fax before you both hang up.

a Ask the other party to place the

document in their machine and to press the Start or Send key.

b When you hear the CNG tones (slowly

repeating beeps), press Black Start or Color Start.

c Replace the handset.

Printing a fax from the memory 6

If you are using the Paging or Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine.

a Press Menu, 2, 5, 3.

5.Remote Fax Opt

3.Print Fax

b Press Black Start.

Receiving a Fax

Telephone Services and External

devices

Voice Operations 7

Voice calls can be made either with the handset, cordless handset (FAX-1960C), the speaker phone (FAX-1960C), or an extension or external telephone. You can dial manually or use Quick-Dial numbers.

Note

If you have the FAX-1960C, please see the Digital Cordless Handset User’s Guide.

Making a telephone call 7

a To make a telephone call do one of the

following:

 (MFC-3360C and FAX-1860C)

Pick up the handset.

 (FAX-1960C)

Pick up the cordless handset and

press (Talk) or press Speaker Phone on the machine.

b When you hear the dial tone, enter a

number using the dial pad, One Touch, Speed-Dial or Search.

c (Speaker phone for FAX-1960C)

Speak clearly toward the microphone

Answering calls with the Speaker Phone (FAX-1960C) 7

When the machine rings, instead of lifting the handset, press Speaker Phone on the machine. Speak clearly toward the

microphone . To end the call, press

Speaker Phone.

Note

If you have a bad connection, your caller might hear your voice echoed during the call. If you experience the problem, pick up the handset and try the call again.

Hold 7

MFC-3360C and FAX-1860C 7

a Press Hook/Hold to put a call on Hold.

You can replace the handset without disconnecting the call.

b Pick up the machine’s handset to

release the call from Hold.

Note

You can pick up an extension phone and continue speaking without releasing the call from Hold on the machine.

FAX-1960C 7

d To hang up, do one of the following:

 (MFC-3360C and FAX-1860C)

Replace the handset.

 (FAX-1960C)

Press (Off) on the cordless handset or press Speaker Phone on

the machine.

a If you answered by pressing

Speaker Phone on the machine, press Hold/Intercom on the machine to put a

call on Hold.

b Press Speaker Phone to release the

call from Hold.

Note

You can pick up an extension phone and continue speaking without releasing the call from Hold on the machine.

Telephone Services and External devices

Tone or pulse (Canada only) 7

If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below:

a Do one of the following:

 (MFC-3360C and FAX-1860C)

Pick up the handset.

 (FAX-1960C)

Pick up the cordless handset and press (Talk) or press

Speaker Phone on the machine.

b Press # on the machine’s control panel.

Any digits dialed after this will send tone signals. When you hang up, the machine will return to the Pulse dialing service.

Fax/Tel mode when the power key is on 7

Fax/Tel mode when the power key is off 7

You can change the default setting of the On/Off key to Fax Receive:On so that you can receive faxes when the power key is off. (See On/Off setting on page 18.) Fax/Tel mode will work in the following ways.

 When the machine is in Fax/Tel mode and

pseudo/double-rings to tell you to pick up a voice call, you can only answer by picking up the machine’s handset or cordless handset and pressing

(Talk).

 If you answer before the machine

pseudo/double-rings, you can also pick up the call at an external or extension phone.

When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/doubleringing) to alert you to pick up a voice call.

Do one of the following:

 (MFC-3360C and FAX-1860C)

If you are at the machine you can lift the handset to answer.

 (FAX-1960C)

You can press (Talk) on the cordless handset or press Speaker Phone on the machine.

 If you are at an extension phone, you'll

need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l 51.

Chapter 7

Telephone services 7

Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.

Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, Ring Master, answering services, alarm systems or other custom features on one phone line may affect the way your machine works. If you have Voice Mail on your phone line, please read the following carefully.

Distinctive Ring 7

Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.

What does your telephone company's ‘Distinctive Ring’ do?

Your telephone company's Distinctive Ring service allows you to have more than one number on the same phone line. If you need

more than one phone number, it is cheaper than paying for an extra line. Each

phone number has its own distinctive ring pattern, so you will know which phone number is ringing. This is one way you can have a separate phone number for your machine.

Note

Please call your telephone company for availability and rates.

What does Brother's ‘Distinctive Ring’ do?

The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company's Distinctive Ring service. The new phone number on your line can just receive faxes.

Note

You must pay for your telephone company's Distinctive Ring service before you program the machine to work with it.

Do you have Voice Mail? 7

If you have Voice Mail on the phone line that you will install your new machine on, there is

a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the

Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work

together without any problems. If each one

has a separate phone number, neither will interfere with the other's operations.

If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions on next page to ‘register’ the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.

Note

You can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature.

Telephone Services and External devices

Before you choose the ring pattern to register

You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.

Ring Pattern

1 long-long

2 short-long-short

3 short-short-long 4 very long (normal

Rings

pattern)

Note

If the ring pattern you received is not on this chart, please call your telephone

company and ask for one that is shown.

 The machine will only answer calls to its

registered number.

 The first two rings are silent on the

machine. This is because the fax must ‘listen’ to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.)

 If you program the machine properly, it will

recognize the registered ring pattern of the ‘fax number’ within 2 ring patterns and then answer with a fax tone. When the ‘voice number’ is called, the machine will not answer.

Registering the Distinctive Ring

pattern

Very Important!

After you have set the Distinctive Ring feature to on, the receive mode is set to Manual automatically. You cannot change the receive mode to another mode while the Distinctive Ring is set to on.

a Press Menu, 2, 0, 3.

0.Miscellaneous

3.Distinctive

b Press a or b to choose Set.

Press OK.

c Press a or b to choose the stored ring

pattern you want to use. Press OK. (You hear each pattern as you scroll through the four patterns. Make sure you choose the pattern that the telephone company gave you.)

d Press Stop/Exit.

Distinctive Ring is now set to on.

Turning off Distinctive Ring 7

a Press Menu, 2, 0, 3. b Press a or b to choose Off.

Press OK.

c Press Stop/Exit.

Note

If you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choosing the Receive Mode on page 34.)

Chapter 7

Caller ID 7

The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.

After a few rings, the LCD shows the telephone number of your caller (and name, if available). Once you answer a call, the Caller ID information disappears from the LCD, but the call information stays stored in the Caller ID memory.

 You can see the first 16 characters of the

number (or name).

 The Out of Area message means the

call originated outside your Caller ID service area.

 The Private Call message means the

caller has intentionally blocked transmission of information.

You can print a list of the Caller ID information received by your machine. (See Printing Caller ID List on page 44.)

Viewing Caller ID List 7

If Caller ID is set to On, your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call.

a Press Menu, 2, 0, 4. b Press a or b to choose Display#.

Press OK. The Caller ID list will appear on the display. If no ID is stored, the beeper will sound and No Caller ID will appear on the display.

c Press a or b to scroll through the Caller

ID memory to choose the Caller ID you want to view, and then press OK. The LCD shows the caller's number or name and the date and time of the call.

d Do one of the following:

 To return to the Caller ID listing,

press d.

 To finish viewing, press Stop/Exit.

Printing Caller ID List 7

Note

Caller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.

a Press Menu, 2, 0, 4. b Press a or b to choose

Print Report. Press OK. If no ID is stored, the beeper will sound and No Caller ID will appear on the LCD.

c Press Black Start or Color Start. d After printing has finished, press

Stop/Exit.

Telephone Services and External devices

Connecting an external TAD (telephone answering device)

You may choose to connect an external answering device. However, when you have an

external

machine, the TAD answers all calls and the machine ‘listens’ for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ‘handshake’. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.

• If you do not receive all your faxes, reduce

TAD on the same telephone line as the

Note

the Ring Delay setting on your external TAD.

• If You Do Not Subscribe to Distinctive Ring Service:

You must plug your TAD into the EXT.

jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the phone line. (See the illustration below.)

1TAD

When the TAD answers a call, the LCD shows Ext. Tel in Use (for MFC-3360C and FAX-1860C) and Telephone (FAX-1960C).

• If You Subscribe to your Telephone company's Distinctive Ring Service:

You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company's Distinctive Ring service, have registered the distinctive ring pattern on your machine, and use that number as a fax number. The recommended setting is at least four rings on the external TAD when you have the telephone company's Distinctive Ring Service. You cannot use the Toll Saver setting.

Chapter 7

Connections 7

The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).

a Plug the telephone line cord from the

telephone wall jack into the jack labeled LINE.

b Plug the telephone line cord from the

external TAD into the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD's telephone line jack, and not its handset jack.)

c Set your external TAD to four rings or

less. (The machine's Ring Delay setting does not apply.)

d Record the outgoing message on your

external TAD.

e Set the TAD to answer calls. f Do one of the following:

 (MFC-3360C and FAX-1860C)

Set the Receive Mode to

External TAD. (See Choosing the Receive Mode on page 34.)

 (FAX-1960C)

Set the receive mode to Manual with Easy Receive turned on.

Recording an outgoing message (OGM) on an external TAD 7

Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.

a Record 5 seconds of silence at the

beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)

b Limit your speaking to 20 seconds. c End your 20-second message by giving

your Fax Receive Code for people sending manual faxes. For example: ‘After the beep, leave a message or send a fax by pressing l 51 and Start.’

Note

We recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must rerecord the OGM to include it.

Telephone Services and External devices

Special line considerations 7

Roll over phone lines 7

A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or ‘rolled over’ to the next available phone line in a preset order.

Your machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the machine on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call will be sent to a line that does not have a fax machine. Your

machine will work best on a dedicated line.

Two-line phone system 7

A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or mixed into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a twoline phone and see if it can access both lines. If it can, you must separate the line for your machine. (See Easy Receive on page 37.)

Converting telephone wall outlets 7

The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triple adapter.

Triplex Adapter

RJ14

RJ11

RJ14

Installing machine, external two-line TAD and two-line telephone 7

When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the machine on Line 2, which is explained in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with your machine and two for your external twoline TAD. You will need a fourth line cord if you add a two-line telephone.

a Put the two-line TAD and the two-line

telephone next to your machine.

There are three ways to convert to an RJ11 jack. The first two ways may require help from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.

b Plug one end of the telephone line cord

for your machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the machine.

c Plug one end of the first telephone line

cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD.

Chapter 7

d Plug one end of the second telephone

line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the machine.

1 Triplex Adapter

2 Two Line Phone

3 External Two Line TAD

4 Machine

You can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the machine's wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or you can plug the two-line telephone into the TEL jack of the two-line TAD.

External and extension phones

Connecting an external or extension telephone 7

You can connect a separate telephone (or telephone answering device) directly to your machine as shown in the diagram below.

Connect the telephone line cord to the jack labeled EXT.

Multi-line connections (PBX) 7

We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.

We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.

1 Extension telephone

2 External telephone

When you are using an external phone, the LCD shows Ext. Tel in Use (MFC-3360C and FAX-1860C) and Telephone (FAX-1960C).

Telephone Services and External devices

Using external and extension telephones 7

If you answer a fax call on an extension or an external telephone connected to the EXT. jack of the machine, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code l 51, the machine starts to receive the fax.

If the machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code #51 to take the call at an extension phone. (See F/T Ring Time (Fax/Tel mode only) on page 37.)

If you answer a call and no one is on the line:

You should assume that you're receiving a manual fax.

Press l 51 and wait for the chirp or until the LCD shows Receiving, and then hang up.

Using remote codes 7

Fax receive code 7

If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialing the fax receive code Wait for the chirping sounds then replace the handset. (See Easy Receive Your caller will have to press fax.

Telephone answer code 7

If you receive a voice call and the machine is in F/T mode, it will start to sound the pseudo/double-ring after the initial ring delay. If you pick up the call on an extension phone you can turn the pseudo/double-ring off by pressing #51 (make sure you press this

between the rings).

Changing the remote codes 7

The preset Fax Receive Code is l51 Telephone Answer Code is you can replace them with your own codes.

on page 37

Start

#51

. If you want to,

l51.

to send the

. The preset

Note

You can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive on page 37.)

Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C) 7

If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay.

If you let the machine answer first, you will have to go to the machine so you can press Hook/Hold or Speaker Phone to send the call to the cordless handset.

a Press Menu, 2, 1, 4.

1.Setup Receive

4.Remote Codes

b Press a or b to choose On.

Press OK.

c Enter the new Fax Receive Code.

Press OK.

d Enter the new Telephone Answer Code.

Press OK.

e Press Stop/Exit.

Note

• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and Telephone Answer Code to another threedigit code (such as ### and 999).

• Remote Codes might not work with some telephone systems.

Dialing and storing numbers 8

How to Dial 8

Manual dialing 8

Press all of the digits of the fax number.

One-Touch Dialing 8

Press the One-Touch key that stores the number you want to call.

To dial One-Touch numbers 6 to 10, hold down Shift as you press the One-Touch key.

Speed-Dialing 8

a Press Search/Speed Dial, the #

(pound) key, and then the two digit Speed-Dial number.

Two-digit number

Note

If the LCD shows Not Registered when you enter a One-Touch number or a Speed-Dial number, a number has not been stored at this location.

Dialing and storing numbers

Search 8

You can search for names you have stored in the One-Touch and Speed-Dial memories.

Press Search/Speed Dial and the menu keys to search numerically or use the dial pad and then the menu keys to search alphabetically.

Fax Redial 8

If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing

Redial/Pause and Black Start or Color Start.

Redial/Pause only works if you dialed from

the control panel. If you are sending a fax automatically and the

line is busy, the machine will automatically redial one time after five minutes.

Storing numbers 8

You can set up your machine to do the following types of easy dialing: One-Touch, Speed-Dial and Groups for broadcasting faxes. When you dial a Quick-Dial number, the LCD shows the name, if you stored it, or the number.

1 To search numerically.

2 To search alphabetically, you can use the

dial pad to enter the first letter of the name you are looking for.

Note

If you lose electrical power, the Quick-Dial numbers that are in the memory will not be lost.

Storing a pause 8

Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialing access codes and credit card numbers or overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.

Chapter 8

Storing One-Touch Dial numbers 8

Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialing. To access numbers 6 to 10, hold down Shift as you press the One-Touch key.

a Press Menu, 2, 3, 1. b Press the One-Touch key where you

want to store a number.

c Enter the number (up to 20 digits).

Press OK.

d Do one of the following:

 Enter the name using the dial pad

(up to 16 characters). (To help you enter letters, see Entering Text on page 120.) Press OK.

 To store the number without a name,

press OK.

Storing Speed-Dial numbers 8

You can store up to 100 two-digit Speed-Dial locations with a name. When you dial you will only have to press a few keys (For example: Search/Speed Dial #, the two-digit number, and Black Start or Color Start).

a Press Menu, 2, 3, 2. b Use the dial pad to enter a 2-digit

Speed-Dial location number (00-99). Press OK.

c Enter the fax or telephone number (up to

20 digits). Press OK.

d Do one of the following:

 Enter the name (up to 16 characters)

using the dial pad. Press OK. (To help you enter letters,

see Entering Text on page 120.)

 To store the number without a name,

press OK.

e Do one of the following:

 To store another One-Touch

number, go to step b.

 To finish storing One-Touch

numbers, press Stop/Exit.

e Do one of the following:

 To store another Speed-Dial

number, go to step b.

 To finish the setting, press

Stop/Exit.

Dialing and storing numbers

Changing One-Touch and Speed-Dial numbers 8

If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name or number that has been stored there, and will ask you to do one of the following:

 Press 1 to change the stored number.

#05:MIKE

1.Change 2.Exit

 Press 2 to exit without making a change.

If you chose 1, you will be able to change the stored number and name, or enter a new one. Follow the instructions below:

a Enter a new number. Press OK. b Enter a new name. Press OK.

 To change a character, use d or c to

position the cursor under the character you want to change, then press

Clear/Back. Re-enter the character.

Setting up Groups for broadcasting 8

If you regularly want to send the same fax message to many fax numbers you can set up a Group. Groups are stored on a One-Touch key or a Speed-Dial number. Each group uses up a One-Touch key or a Speed-Dial location. You can then send the fax message to all the numbers stored in a Group just by pressing a One-Touch key or entering a Speed-Dial number, and then pressing Black Start.

Before you can add numbers to a Group, you need to store them as One-Touch or Speed-Dial numbers. You can have up to six small Groups, or you can assign up to 99 numbers to one large Group.

a Press Menu, 2, 3, 3.

3.Setup Groups

b Choose an empty location where you

want to store the Group in one of the following ways:

 Press a One-Touch key.  Press Search/Speed Dial and enter

a two-digit location. Press OK.

c Use the dial pad to enter a Group

number (1 to 6). Press OK.

Setup Group:G01

d To add One-Touch or Speed-Dial

numbers to the Group follow the instructions below:

 For One-Touch number 6 press

One-Touch key 6.

 For Speed-Dial location 09, press

Search/Speed Dial, and then press 09 on the dial pad.

The LCD will display your chosen One-Touch numbers with a l, and Speed-Dial numbers with a # as shown in the illustration.

G01:l06 #09

Chapter 8

e Press OK when you have finished

adding numbers.

f Use the dial pad to enter a name for the

Group. Press OK.

g Press Stop/Exit.

Note

You can easily print a list of all your Quick-Dial numbers. Numbers that are part of a group will be marked in the GROUP column. (See How to print a report on page 66.)

Dialing access codes and credit card numbers 8

You can combine more than one Quick-Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate long distance carrier.

For example, you might have stored ‘555’ on Speed-Dial #03 and ‘7000’ on Speed-Dial #02. You can use them both to dial ‘555-7000’ if you press the following keys:

Search/Speed Dial, #03, Search/Speed Dial, #02, and Black Start or Color Start.

Numbers can be added manually by entering them on the dial pad:

Search/Speed Dial, #03, 7, 0, 0, 1 (on the dial pad), and Black Start or Color Start.

This would dial ‘555-7001’. You can also add a pause by pressing the Redial/Pause key.

Message Center

(FAX-1960C only)

Message Center Mode 9

The Message Center feature will store up to 99 incoming messages. Messages are stored in the order in which they are received.

Voice messages can be up to 3 minutes in length and can also be picked up remotely. (See Setting a Remote Access Code on page 61.) The number of messages you can store will depend on how much memory is being used by other features (for example, delayed and stored faxes).

In the event of a power failure your machine will retain messages that are in the memory for approximately 24 hours.

Setting up the Message Center 9

Recording the Message Center outgoing message (Msg Ctr OGM) is the first step you need to follow before you can use the Message Center.

To enter Message Center mode, follow the steps below:

a Record your Message Center OGM. b Press to activate the Message

Center.

Outgoing message (OGM) 9

Recording your OGM 9

You can record the following two different types of OGMs:

Msg Ctr

F/T This message is played when a call

Your OGM must be less than 20 seconds long.

This message will be played when a call is received. The caller will be able to leave a voice or fax message.

is received and your machine is set to Fax/Tel mode. The caller will not be able to leave a message. See page 56.

a Press Menu, 2, 7, 1.

The LCD prompts you to choose an OGM.

b Press a or b to choose Msg Ctr OGM

or F/T OGM. Press OK.

c Press a or b to choose Record OGM.

Press OK.

Note

If callers tell you they cannot leave a message on your machine, make sure you have chosen Msg Ctr OGM (not F/T OGM).

d Record your message as follows:

 Speak clearly toward the integrated

microphone to record your message. Press Stop/Exit when you

are finished.

The Message Center will play your OGM back to you.

e Press Stop/Exit.

Chapter 9

Listening to your OGM 9

a Press Menu, 2, 7, 1. b Press a or b to choose Msg Ctr OGM

or F/T OGM. Press OK.

c Press a or b to choose Play OGM.

Press OK.

d Press Stop/Exit.

Erasing your OGM 9

a Press Menu, 2, 7, 1. b Press a or b to choose Msg Ctr OGM

or F/T OGM. Press OK.

c Press a or b to choose Erase OGM.

Press OK.

d Do one of the following:

 Press 1 to erase the OGM.  Press 2 to exit without erasing.

e Press Stop/Exit.

Activating Message Center memory 9

When the light glows, Message Center

mode is active. Press to enter MC:Msg Ctr mode.

MC:Msg Ctr

Managing your messages

Message Indicator 9

The light flashes if you have new messages waiting for you.The LCD displays

the total number of voice and fax messages stored in the Message Center memory.

Voice:03 Fax:00

Fax messages are only stored when Fax Storage is turned on. To turn fax storage on press Menu 2, 5, 1.

Fax/Tel OGM (Announcement) 9

If your machine is set to Fax/Tel receive mode, this message will be played by your Brother machine to a caller. Unlike the Msg Ctr OGM, the caller will not be able to leave a message.

To record your Fax/Tel OGM follow the instructions on (not

Msg Ctr OGM

steps for setting up the Fax/Tel receive mode, see Receive modes

page 55

and choose

). If you need to review the

on page 34

F/T OGM

Playing voice messages 9

All messages are played in the order they were recorded. The LCD shows the number of the current message, the total number of messages, and the time and date the message was recorded. Follow the steps below to listen to your voice messages:

a Press Play.

The following commands are available when playing messages:

l Repeats a message # Skips to the next message

Adjusts the volume

b Press Stop/Exit.

Message Center (FAX-1960C only)

Printing fax messages 9

Once you print a new fax message stored in memory it will automatically be erased from the memory.

a Press Play. After two seconds, the fax

machine begins to play voice messages.

b If Fax Storage is on and there are fax

messages in memory the LCD displays the following:

Print Fax

1.Yes 2.No

c Do one of the following:

 Press 1 to print your faxes.

 Press 2 to exit without printing.

Erasing incoming messages 9

To erase all of your messages 9

a Press Erase. b Press a or b to choose one of the

options below. Then press OK.

Erase All voice?

Erase All Fax?

Erase All Msg.?

All voice messages

All fax messages

All voice and fax messages

c Do one of the following:

 Press 1 to erase all of your

messages.

 Press 2 to cancel.

d Press Stop/Exit.

To erase voice messages individually9

a Press Play.

The machine will sound a two second beep and begins message playback. Each message is preceded by one long beep and followed by two short beeps.

b To erase a specific message, press

Erase immediately after the two short beeps or while the message is playing.

c Do one of the following:

Erase this Msg.?

1.Yes 2.No

 Press 1 to erase the message.

 Press 2 to exit without erasing.

d Press Stop/Exit.

Chapter 9

Additional Message Center operations

Setting maximum time for incoming messages 9

Your machine’s default setting will save incoming messages up to 30 seconds long. To change this setting follow the steps below:

a Press Menu, 2, 7, 2.

Setup Msg Ctr

2.ICM Max.Time

b Press a or b to choose the maximum

time setting for incoming messages (30, 60, 120 or 180 seconds). Press OK.

c Press Stop/Exit.

Setting toll saver 9

c Press a or b to choose Toll Saver.

Press OK.

d Press a or b to choose On (or Off).

Press OK.

e Press Stop/Exit.

ICM Recording Monitor 9

This feature lets you turn the speaker volume for voice messages On or Off. When you turn the monitor Off, you will not hear messages as they come in.

a Press Menu, 2, 7, 3.

Setup Msg Ctr

3.ICM Rec.Monitr

b Press a or b to choose Off or On.

Press OK.

c Press Stop/Exit.

When the toll saver feature is on, the machine will answer after two rings if you do have voice or fax messages, and after four rings if you do not have any messages.

This way, when you call your machine for remote retrieval, if it rings three times you have no messages and can hang up to avoid a toll charge.

The toll saver feature is only available when Message Center mode is on. When toll saver is On, it overrides your ring delay setting.If you are using Distinctive Ring do not use the Toll Saver feature.

a Make sure you are in fax mode. If not

then press (Fax).

b Press Menu, 2, 1, 1.

1.Setup Receive

1.Ring Delay

Remote fax options 10

Remote fax options ARE NOTavailable for color fax.

You can use only one remote fax option at a time.

Fax Forwarding 10

The fax forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print:On the machine will also print the fax (this is a safety feature in case there is a power failure).

a Press Menu, 2, 5, 1.

1.Fwd/Page/Store

b Press a or b to choose Fax Forward.

Press OK. The LCD will ask you to enter the fax number you want your faxes to be forwarded to.

c Enter the forwarding number (up to 20

digits). Press OK.

d Press a or b to choose

Backup Print:On or Backup Print:Off.

Press OK.

Note

When Fax Forwarding is turned on your machine will only receive black & white faxes into memory. Color faxes will not be received, unless the sending machine converts them to black & white before sending.

e Press Stop/Exit.

Paging 10

When you choose Paging, your machine dials the pager number you have programmed, and then dials your Personal identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory.

a Press Menu, 2, 5, 1.

1.Fwd/Page/Store

b Press a or b to choose Paging.

Press OK.

c Enter your pager phone number

followed by # # (up to 20 digits). Press OK. Do not include the area code if it is the same as that of your machine. For example, press: 1 8 0 0 5 5 5 1 2 3 4 # #.

d Do one of the following:

 If your pager needs a PIN, enter the

PIN, press #, press Redial/Pause, and then enter your fax number followed by # #.

Press OK. For example, press:

1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #.

 If you do not need a PIN, press:

Redial/Pause, and then enter your fax number followed by # #.

Press OK. For example, press:

Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #

e Press Stop/Exit.

Chapter 10

Note

• You cannot change a paging number or PIN remotely.

• If you have set Paging, a backup copy will automatically be printed at the machine.

• If Paging is turned on your machine cannot receive a color fax unless the sending machine converts it to black & white.

• If you want to be paged for voice messages, make sure you press the MC

on/off key to turn the Message Center on.

Fax Storage 10

The fax storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 62.) Your machine will automatically print a copy of the stored fax.

a Press Menu, 2, 5, 1.

1.Fwd/Page/Store

b Press a or b to choose Fax Storage.

Press OK.

c Press Stop/Exit.

Changing Remote Fax Options

If received faxes are left in your machine's memory when you change the remote fax options, the LCD will ask you one of the following messages:

Erase All Fax?

1.Yes 2.No

Print All Fax?

1.Yes 2.No

 If you press 1, faxes in the memory will be

erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.

 If you press 2, faxes in the memory will not

be erased or printed and the setting will be unchanged.

Turning off Remote Fax Options 10

a Press Menu, 2, 5, 1.

1.Fwd/Page/Store

b Press a or b to choose Off.

Press OK.

Note

If Fax Storage is turned on your machine cannot receive a color fax unless the sending machine converts it to black & white.

c Press Stop/Exit.

Note

The LCD will give you more options if there are received faxes still in your machine’s memory. (See Changing Remote Fax Options on page 60.)

Remote fax options

Remote Retrieval 10

You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages.

Setting a Remote Access Code 10

The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The factory default code is inactive code (---l).

a Press Menu, 2, 5, 2.

2.Remote Access

b Enter a three-digit code using numbers

0-9, l, or #. Press OK. (The preset ‘l’ cannot be changed.)

c Press Stop/Exit.

Note

Do not use the same code as your fax receive code (l 5 1) or telephone answer code (# 5 1). (See Using external and extension telephones on page 49.)

You can change your code at any time by entering a new one. If you want to make your code inactive, press Clear/Back in step b to restore the inactive setting (---l) and press OK.

Using your Remote Access Code 10

a Dial your fax number from a telephone

or another fax machine using touch tone.

b When your machine answers, enter

your remote access code (3 digits followed by l).

c The machine signals if it has received

messages:

 1 long beep — Fax messages

 2 long beeps — Voice messages

(FAX-1960C only)

 3 long beeps — Fax & Voice

messages (FAX-1960C only)

 No beeps — No messages

d When the machine gives two short

beeps, enter a command. The machine will hang up if you wait longer than 30 seconds to enter a command. The machine will beep three times if you enter an invalid command.

e Press 9 0 to reset the machine when you

have finished.

f Hang up.

Note

If your machine is set to Manual mode and you want to use the remote retrieval features, wait about 2 minutes after it starts ringing, and then enter the remote access code within 30 seconds.

Chapter 10

Retrieving fax messages 10

a Dial your fax number from a telephone

or another fax machine using touch tone.

b When your machine answers, enter

your remote access code (3 digits followed by l). If you hear one long beep, you have messages.

c When you hear two short beeps,

press 962.

d Wait for the long beep, and then use the

dial pad to enter the number (up to 20 digits) of the remote fax machine where you want your fax messages sent to, followed by ##.

Note

You cannot use l and # as dial numbers. However, press # if you want to create a pause.

e Press 90 to reset the machine when

you have finished.

f Hang up after you hear your machine

beep. Your machine will call the other fax machine, which will then print your fax messages.

Note

You can insert a pause in a fax number by using the # key.

Changing your Fax Forwarding number 10

You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.

a Dial your fax number from a telephone

or another fax machine using touch tone.

b When your machine answers, enter

your remote access code (3 digits followed by l) at once. If you hear one long beep, you have messages.

c When you hear two short beeps,

press 954.

d Wait for the long beep, and then use the

dial pad to enter the new number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded followed by # #.

e Press 9 0 to reset the machine when you

have finished.

f Hang up after you hear your machine

beep.

Note

You can insert a pause in a fax number by using the # key.

Remote fax options

Remote fax commands 10

Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.

Remote commands Operation details 91 Playing Voice messages

(FAX-1960C) 1 Repeat or Skip Backward Press 1 while listening to an ICM to repeat it. If you press 1

2 Skip Forward While playing the ICM, you can skip to the next message. 9 STOP Playing Stop Playing the ICM.

93 Erase all ICM

(FAX-1960C)

94 Play and Record OGM in Memory

(FAX-1960C) 1 Play 1 Msg Ctr OGM The machine plays the selected OGM. You can stop playing

2 F/T OGM

2 Record 1 Msg Ctr OGM After one long beep, you can record the selected OGM. You

2 F/T OGM

95 Change the Fax Forwarding,

Paging or Fax Storage settings

1 OFF You can choose Off after you have retrieved or erased all

2 Fax Forwarding If you hear one long beep, the change has been accepted. 3 Paging 4 Fax Forwarding number 6 Fax Storage

96 Retrieve a fax

2 Retrieve all faxes Enter the number of a remote fax machine to receive stored

3 Erase faxes from the memory If you hear one long beep, fax messages have been erased

97 Check the receiving status

(MFC-3360C and FAX-1860C) 1 Fax You can check whether your machine has received any

After one long beep, the machine plays the ICMs.

before a message, you will hear the previous message.

If you hear one long beep, the erase is accepted. If you hear three short beeps, you cannot erase the ICMs because all voice messages have not been played or there are no voice messages to erase.

*This code erases all recorded messages, not one at a time.

OGMs by pressing 9.

will hear the message played once. You can stop recording the message by pressing 9.

your messages.

If you hear three short beeps, you cannot change it because something has not been set up (for example, registering a Fax Forwarding number). You can register your Fax Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 62.)

fax messages. (See Retrieving fax messages on page 62.)

from the memory.

faxes. If yes, you will hear one long beep. If no, you will hear three short beeps.

Chapter 10

Remote commands Operation details

97 Check the receiving status

(FAX-1960C only) 1 Fax You can check whether your machine has received any fax 2 Voice

or voice messages. If yes, you will hear one long beep. If no, you will hear three short beeps.

98 Change the Receive Mode

(MFC-3360C and FAX-1860C) 1 External TAD If you hear one long beep, your change has been accepted. 2 Fax/Tel 3 Fax Only

98 Change the Receive Mode

(FAX-1960C) 1 Msg Ctr If you hear one long beep, your change has been accepted. 2 Fax/Tel 3 Fax Only

90 Exit Pressing 9 0 will allow you to exit Remote Retrieval. Wait for

the long beep, then replace the handset.

Printing Reports 11

Fax reports 11

You need to set up the Transmission Verification Report and Journal Period using the Menu keys.

Transmission Verification Report 11

You can use the Transmission Verification Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you choose On or On+Image, the report will print for every fax you send.

If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Choosing On+Image or Off+Image will print a section of the fax's first page on the report to help you remember.

When the Transmission Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column.

a Press Menu, 2, 4, 1. b Press a or b to choose Off+Image,

On, On+Image or Off. Press OK.

c Press Stop/Exit.

Fax Journal (activity report) 11

You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can still print the report by following the steps in How to print a report on page 66. The default setting is Every 50 Faxes.

a Press Menu, 2, 4, 2. b Press a or b to choose an interval.

Press OK. (If you choose 7 days, the LCD will ask you to choose the first day for the 7-day countdown.)

 6, 12, 24 hours, 2 or 7 days

The machine will print the report at the chosen time and then erase all jobs from its memory. If the machine's memory becomes full with 200 jobs before the time you chose has passed, the machine will print the Journal early and then erase all jobs from the memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from the memory.

 Every 50 Faxes

The machine will print the Journal when the machine has stored 50 jobs.

c Enter the time to start printing in 24-hour

format. Press OK. (For example: enter 19:45 for 7:45 PM.)

d Press Stop/Exit.

Chapter 11

Reports 11

The following reports are available:

1.Transmission

Prints a Transmission Verification Report for your last transmission.

2.Help List

A help list about how to quickly program your machine.

3.Quick-Dial

Lists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.

4.Fax Journal

Lists information about the last incoming and outgoing faxes. (TX: Transmit.) (RX: Receive.)

5.User Settings

Lists your settings.

How to print a report 11

a Press Menu, 4. b Do one of the following:

 Press a or b to choose the report

you want. Press OK.

 Enter the number of the report you

want to print. For example, press 2 to print the Help List.

c Press Black Start.

Polling 12

Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling.

Polling receive 12

Polling receive lets you call another fax machine to receive a fax.

Setup for polling receive 12

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 6.

6.Polling RX

c Enter the fax number you are polling. d Press Black Start or Color Start.

The LCD shows Dialing.

Sequential polling 12

The machine can request documents from several fax machines in one operation. Afterwards, a Sequential Polling Report will be printed.

a Make sure you are in Fax mode .

b Press Menu, 2, 1, 6.

6.Polling RX

c Specify the fax machines you want to

poll by using One-Touch, Speed-Dial, Search, a Group or the dial pad. You must press OK between each location.

d Press Black Start or Color Start.

The machine polls each number or Group number in turn for a document.

Press Stop/Exit while the machine is dialing to cancel the polling process.

To cancel all sequential polling receive jobs, see Checking and canceling waiting jobs on page 32.

Chapter 12

Polled transmit (Black & White only)

Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it.

Setup for polled transmit 12

a Make sure you are in Fax mode .

b Load your document. c Press Menu, 2, 2, 6.

6.Polled TX

d Press a or b to choose On (or Off).

Press OK.

1.Doc 2.Memory

e Do one of the following:

 Press 1 to leave a paper document

waiting in the ADF.

If you want to use the ADF before the paper document is polled, you must cancel the job.

 Press 2 to scan the document into

the memory.

f The LCD shows:

Other Settings

1.Yes 2.No

g Press 2 and press Black Start.

Note

If the document will be stored in the memory it can be retrieved by any other fax machine until you delete it from the memory. (See Checking and canceling waiting jobs on page 32.)

Section III

Copy III

Making copies 70

Making copies 13

How to copy 13

Entering Copy mode 13

Press (Copy) to enter Copy mode. The default setting is Fax. You can change

the number of seconds or minutes that the machine stays in Copy mode. (See Mode Timer on page 19.)

The LCD shows the default copy setting:

Making multiple copies 13

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Black Start or Color Start.

Note

To sort your copies, press Options or Copy Options.

the ADF (Black & White only)

(See Sorting copies using

on page 74

Stop copying 13

To stop copying, press Stop/Exit.

Copy keys 13

1 Copy Ratio

2Quality

3 No of Copies

Making a single copy 13

a Make sure you are in Copy mode .

b Load your document. c Press Black Start or Color Start.

When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys.

MFC-3360C

FAX-1860C and

FAX-1960C

The machine returns to its default settings after it finishes copying, or if the mode timer returns the machine to Fax mode. For more information see Mode Timer on page 19.

Making copies

Changing copy quality 13

You can choose from a range of quality settings. The default setting is Normal.

To temporarily change the quality setting, follow the instructions below:

Normal Normal is the recommended mode

for ordinary printouts. This produces good copy quality with good copy speed.

Fast Fast copy speed and lowest ink

consumption. Use to save time printing documents to be proofread, large documents, or many copies.

Best Use best mode to copy precise

images such as photographs. This provides the highest resolution and the slowest speed.

a Make sure you are in Copy mode . b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Do one of the following:

 (MFC-3360C)

Press Quality.

 (FAX-1860C and FAX-1960C)

Press Copy Options and a or b to choose Quality.

Press OK.

e Press a or b to choose Normal, Fast

or Best. Press OK.

f Press Black Start or Color Start.

To change the default setting, follow the instructions below:

a Press Menu, 3, 1.

1.Quality

b Press a or b to choose Normal, Fast

or Best. Press OK.

c Press Stop/Exit.

Enlarging or reducing the image copied 13

You can select the following enlargement or reduction ratios:

Custom(25-400%) allows you to enter a ratio from 25% to 400%.

Press

and a or b to

choose

Enlarge/Reduce

To enlarge or reduce the next copy follow the instructions below:

Custom(25-400%)

200%

198% 4"x6"iA4

186% 4"x6"iLTR

142% A5iA4

104% EXEiLTR

100%

97% LTRiA4

93% A4iLTR

83% LGLiA4

78% LGLiLTR

69% A4iA5

50%

a Make sure you are in Copy mode . b Load your document.

c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to choose Enlarge/Reduce. Press OK.

Chapter 13

e Do one of the following:

 Use a or b to choose the

enlargement or reduction ratio you want. Press OK.

 Use a or b to choose

Custom(25-400%). Press OK. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) Press OK.

f Press Black Start or Color Start.

Note

Page Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce.

Copy options 13

When you want to quickly change the copy settings temporarily for the next copy, use the

Options or Copy Options key.

Press Menu

selection/

Press

Paper Type

Paper Size

Brightness

Stack/Sort

Page Layout

No. of Copies

Options Page

Plain Paper

Inkjet Paper

Brother Photo

Other Photo

Transparency

Letter

Legal

4"(W)x 6"(H)

- nnonn +74

Stack

Sort

Off(1in1)

2in1(P)

2in1(L)

4in1(P)

4in1(L)

No. of Copies:01

(01-99)

Note

You can save the copy settings you use most often by setting them as default. You can find instructions on how to do this in the section for each feature.

Making copies

Making N in 1 copies 13

The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page.

Important 13

 Please make sure paper size is set to

Letter or A4.

 You cannot use the Enlarge/Reduce

setting with the N in 1.

 N in 1 color copies are not available.  (P) means Portrait and (L) means

Landscape.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to select Page Layout. Press OK.

Place your document face down in the direction shown below:

 2 in 1 (P)

 2 in 1 (L)

 4 in 1 (P)

 4 in 1 (L)

e Press a or b to select Off(1 in 1),

2in1(P), 2in1(L), 4in1(P), or 4in1(L).

Press OK.

f Press Black Start to scan the

document.

Note

If photo paper is selected as the paper type setting for N in 1 copies, the images will be printed as if plain paper had been selected.

Chapter 13

Sorting copies using the ADF (Black & White only) 13

You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to select Stack/Sort. Press OK.

e Press a or b to select Sort.

Press OK.

f Press Black Start.

Adjusting Brightness, Contrast and Color 13

Brightness 13

To temporarily change the brightness setting, follow the instructions below:

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to select Brightness. Press OK.

-nnonn+ e

e Press a or b to make the copy lighter

or darker. Press OK.

f Press Black Start or Color Start.

To change the default setting follow the instructions below:

a Press Menu, 3, 2. b Press a or b to make the copy lighter

or darker. Press OK.

c Press Stop/Exit.

Making copies

Contrast 13

Adjust the contrast to help an image look sharper and more vivid.

To change the default setting follow the instructions below:

a Press Menu, 3, 3.

3.Contrast

b Press a or b to change the contrast.

Press OK.

c Press Stop/Exit.

Color saturation 13

The color saturation can only be changed through the default setting.

a Press Menu, 3, 4.

4.Color Adjust

b Press a or b to select 1.Red,

2.Green or 3.Blue.

Press OK.

c Press a or b to change the color

saturation. Press OK.

d Do one of the following:

 Return to b to select the next color.

Paper options 13

Paper type 13

If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to select Paper Type. Press OK.

e Press a or b to select the type of paper

you are using (Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency).

Press OK.

f Press Black Start or Color Start.

Note

To change the default paper type setting see Paper Type on page 19.

 Press Stop/Exit.

Chapter 13

Paper size 13

If copying on paper other than Letter or A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo 4

"(W) × 6"(H) paper.

a Make sure you are in Copy mode .

b Load your document. c Use the dial pad to enter the number of

copies (up to 99).

d Press Options or Copy Options and

a or b to select Paper Size. Press OK.

e Press a or b to select the size of paper

you are using Letter, Legal, A4, A5 or 4"(W)x 6"(H). Press OK.

f Press Black Start or Color Start.

Note

To change the default paper type setting see Paper Size on page 20.

Section IV

Software IV

Software features (MFC-3360C only) 78

Software features

The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section.

You can find information on these features:

 Printing  Scanning

 ControlCenter3 (for Windows

 ControlCenter2 (for Macintosh  Remote Setup  Faxing from your computer

How to read the HTML User’s Guide

This is a quick reference for using the HTML User’s Guide.

(For Windows

(MFC-3360C only)

)

Note

If you have not installed the software, see Viewing Documentation on page 2.

a From the Start menu, point to Brother,

MFC-3360C from the programs group, then click User’s Guide.

c Click the heading you would like to read

from the list at the left of the window.

(For Macintosh®)

a Make sure your Macintosh

on. Insert the Brother CD-ROM into your CD-ROM drive.

is turned

b Double-click your Documentation icon. c Double-click your language folder and

then double-click the top page of the HTML file.

d Click SOFTWARE USER’S GUIDE in

the top menu, and then click the heading you would like to read from the list at the left of the window.

b Click SOFTWARE USER’S GUIDE

from the top menu.

Section V

Appendixes V

Safety and Legal 80 Troubleshooting and Routine Maintenance 90 Menu and Features 111 Specifications 121 Glossary 130

Safety and Legal A

Choosing a location A

Put your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard AC power outlet. Choose a location where the temperature remains between 50° F and 95° F (10° and 35° C).

CAUTION

• Avoid placing your machine in a high-traffic area.

• Avoid placing your machine on a carpet.

• DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water.

• DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.

• DO NOT connect your machine to electrical outlets controlled by wall switches or automatic timers.

• Disruption of power can wipe out information in the machine's memory.

• DO NOT connect your machine to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply.

• Avoid interference sources, such as speakers or the base units of non-Brother cordless phones.

• DO NOT place the FAX-1960C and the cordless handset near electro-medical equipment.

Safety and Legal

To use the machine safely A

Please keep these instructions for later reference and read them before attempting any maintenance.

Note

(FAX-1960C only) If there are faxes in the machine's memory you need to print them or save them before

unplugging the machine from the AC power outlet for more than 24 hours. (To print the faxes in memory, seeTransferring faxes to another fax machine on page 98.)

WARNING

There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet. Doing this will prevent an electrical shock.

DO NOT handle the plug with wet hands. Doing this may cause an electrical shock.

Always make sure the plug is fully inserted.

DO NOT pull in the middle of the AC power cord. Doing this might cause an electrical shock.

DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury.

DO NOT put your hands on the edge of the paper tray under the output paper tray cover. Doing this may cause injury.

DO NOT touch the paper feed roller. Doing this may cause injury.

Safety and Legal

DO NOT touch the area shaded in the illustration. Doing this may cause injury.

When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration.

If the machine becomes hot, releases smoke or generates any strong smells, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)

If metal objects, water or other liquids get inside the machine, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)

WARNING

• Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.

• This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must unplug the power cord from the AC power outlet to shut off the power completely.

• Always make sure the plug is fully inserted.

• To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord.

CAUTION

Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm.

WARNING

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:

1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink

or washing machine, in a wet basement or near a swimming pool.

2 Avoid using this product during an electrical storm. There may be a remote risk of electric

shock from lightning.

3 DO NOT use this product to report a gas leak in the vicinity of the leak. 4 Use only the power cord provided with the machine.

Important safety instructions A

1 Read all of these instructions. 2 Save them for later reference. 3 Follow all warnings and instructions marked on the product. 4 Unplug this product from the wall outlet before cleaning the inside of the machine. Do not use

liquid or aerosol cleaners. Use a damp cloth for cleaning.

Brother IntelliFAX-1860C, IntelliFAX-1960C, MFC-3360C User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Brother numbers

Register your product

FAQs (frequently asked questions)

For Customer Service

Brother fax back system (USA only)

Ordering accessories and supplies

Compilation and Publication Notice

Table of Contents

General Information 1

Using the documentation

Symbols and conventions used in the documentation 1

Viewing Documentation 1

How to find Scanning instructions 1

How to find Scanning instructions 1

Control panel overview 1

Loading documents and paper 2

Loading documents 2

Using the ADF 2

Recommended environment 2

Document Sizes Supported 2

How to load documents 2

Scannable area 2

Acceptable paper and other media

Recommended media 2

Handling and using media 2

Paper capacity of the output paper tray 2

Choosing the right media 2

Paper type and size for each operation 2

Paper weight, thickness and capacity 2

Loading paper and other media

Loading envelopes and post cards 2

About envelopes 2

How to load envelopes and post cards2

If you have problems when printing on envelopes, try the following suggestions:

Removing small printouts from the machine 2

Printable Area 2

General setup 3

On/Off key 3

Turning the machine off 3

Turning the machine on 3

On/Off setting

Mode Timer 3

Paper settings 3

Paper Type 3

Paper Size 3

Volume Settings 3

Ring Volume 3

Beeper Volume 3

Speaker Volume 3

Setting the Ring Volume from the menu 3

Handset Volume (MFC-3360C and FAX-1860C) 3

Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) 3

Setting Volume Amplify 3

Automatic Daylight Savings Time

LCD display 3

LCD Contrast 3

Security features 4

TX Lock (MFC-3360C and FAX-1860C)

Setting and changing the TX Lock password 4

Setting the password 4

Changing the TX Lock password 4

Turning TX Lock on/off 4

Turning TX Lock on 4

Turning TX Lock off 4

Memory Security (FAX-1960C only)

Setting and changing the Memory Security password 4

Setting a password for the first time 4

Changing your Memory Security password

Turning Memory Security on/off 4

Turning Memory Security on 4

Turning Memory Security off 4

Sending a fax 5

Entering Fax mode 5

Faxing from the ADF 5

Color fax transmission 5

Canceling a fax in progress 5