Brother IntelliFAX-1860C, IntelliFAX-1960C, MFC-3360C User Guide
USER’S GUIDE
MFC-3360C
FAX-1860C
FAX-1960C
Version A
If you need to call Customer Service
Please complete the following information for future
reference:
Model Number: MFC-3360C, FAX-1860C
and FAX-1960C (USA only)
(Circle your model number)
Serial Number:
1
Date of Purchase:
Place of Purchase:
1
The serial number is on the back of the unit. Retain
this User's Guide with your sales receipt as a
permanent record of your purchase, in the event of
theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration/
By registering your product with Brother, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product
should you lose your receipt;
may support an insurance claim by you in the event of product loss
covered by insurance; and,
will help us notify you of enhancements to your product and special
offers.
The most convenient and efficient way to register your new product is online at http://www.brother.com/registration/
© 2006 Brother Industries, Ltd.
Brother numbers
IMPORTANT
For technical help, you must call the country where you bought the machine. Calls must be
made from within that country.
Register your product
By registering your product with Brother International Corporation, you will be recorded as the
original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your
convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration/
FAQs (frequently asked questions)
The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function
Center needs. You can download the latest software documents and utilities, read FAQs and
troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com
Note
• You can check here for Brother driver updates.
• To keep your machine performance up to date, check here for the latest firmware upgrade (for
Windows
®
only).
i
For Customer Service
In USA: 1-800-284-4329 (voice)
1-901-379-1215 (fax)
1-800-284-3238 (TTY service for the hearing-impaired)
In Canada: 1-877-BROTHER (voice)
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
Brother fax back system (USA only)
Brother has installed an easy-to-use fax back system, so you can get instant answers to common
technical questions and product information for all Brother products. This system is available 24
hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index
of fax back subjects.
In USA only: 1-800-521-2846
ii
Ordering accessories and supplies
For best quality results use only genuine Brother accessories, which are available at most Brother
retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover,
or American Express credit card, you can order accessories directly from Brother. (In the USA,
you can visit us online for a complete selection of the Brother accessories and supplies that are
available for purchase.)
In USA: 1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada: 1-877-BROTHER (voice)
Description Item
Ink Cartridge Standard <black> LC51BK (Prints approx. 500 pages)
Ink Cartridge <yellow> LC51Y (Prints approx. 400 pages)
Ink Cartridge <cyan> (blue) LC51C (Prints approx. 400 pages)
Ink Cartridge <magenta> (red) LC51M (Prints approx. 400 pages)
Premium Glossy Photo Paper
(Letter size / 20 sheets)
(4"X6" size / 20 sheets)
Matte Inkjet Paper
(Letter size / 25 sheets)
Inkjet Plain Paper
(Letter size / 250 sheets)
Telephone Line Cord LG3077001 (USA only)
Telephone Handset LF380004 (USA only)
Handset Curled Cord LG3768004 (USA only)
Cordless Handset (FAX-1960 only) BCL-D10 (USA only)
Battery (FAX-1960 only) BCL-BT10 (USA only)
User's Guide LP5674001 (English for USA and Canada)
BP61GLL
BP61GLP
BP60ML (USA only)
BP60PL (USA only)
LP3293002 (French For Canada)
1
1
1
Available in the USA and from November 2006 in Canada.
iii
Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
(COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S
LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS
REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF
ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE
ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS
ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY
SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION
MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY
CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR
LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE
SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN
CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY
TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL
DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE
ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT
LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.
Compilation and Publication Notice
Under the supervision of Brother Industries Ltd., this manual has been compiled and published,
covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without
notice.
Brother reserves the right to make changes without notice in the specifications and materials
contained herein and shall not be responsible for any damages (including consequential) caused
by reliance on the materials presented, including but not limited to typographical and other errors
relating to the publication.
iv
Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
This limited warranty (“warranty”) is given
only to the original end-use/retail purchaser
(referred to in this warranty as “Original
Purchaser”) of the accompanying product,
consumables and accessories (collectively
referred to in this warranty as “this
Product”).
If you purchased a product from someone
other than an authorized Brother reseller in
the United States or if the product was used
(including but not limited to floor models or
refurbished product), prior to your
purchase you are not the Original
Purchaser and the product that you
purchased is not covered by this warranty.
What is covered:
This Product includes a Machine and
Consumable and Accessory Items.
Consumable and Accessory Items include
but are not limited to print heads, toner,
drums, ink cartridges, print cartridges, refill
ribbons, therma PLUS paper, thermal
paper, and the cordless handset battery.
Except as otherwise provided herein,
Brother warrants that the Machine and the
accompanying Consumable and
Accessory Items will be free from defects in
materials and workmanship, when used
under normal conditions.
This warranty applies only to products
purchased and used in the United States.
For products purchased in, but used
outside, the United States, this warranty
covers only warranty service within the
United States (and does not include
shipping outside the United States).
What is the length of the Warranty Periods:
Machines: one year from the original
purchase date.
Accompanying Consumable and
Accessory Items: 90 days from the original
purchase date or the rated life of
consumable, whichever comes first.
What is NOT covered:
This warranty does not cover:
1 Physical damage to this Product;
2 Damage caused by improper installation,
improper or abnormal use, misuse, neglect
or accident (including but not limited to
transporting this Product without the proper
preparation and/or packaging);
3 Damage caused by another device or
software used with this Product (including
but not limited to damage resulting from
use of non Brother
Consumable and Accessory Items);
4 Consumable and Accessory Items that
expired in accordance with a rated life; and,
5 Problems arising from other than defects in
materials or workmanship.
6 Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser
Units.
This limited warranty is VOID if this Product
has been altered or modified in any way
(including but not limited to attempted warranty
repair without authorization from Brother
and/or alteration/removal of the serial
number).
What to do if you think your Product is
eligible for warranty service:
Report your issue to either our Customer
Service Hotline at 1-800-284-4329
MFC and DCP and 1-800-276-7746
Printers, or to a Brother Authorized Service
Center within the applicable warranty
period. Supply Brother or the Brother
Authorized Service Center with a copy of your
dated bill of sale showing that this Product was
purchased within the U.S. For the name of
local Brother Authorized Service Center(s),
call 1-800-521-2846.
What Brother will ask you to do:
After contacting Brother or a Brother
Authorized Service Center, you may be
required to deliver (by hand if you prefer) or
send the Product properly packaged, freight
prepaid, to the Authorized Service Center
together with a photocopy of your bill of sale.
You are responsible for the cost of
shipping, packing product, and insurance
(if you desire). You are also responsible for
loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your
Machine and/or accompanying Consumable
and Accessory Items is covered by this
warranty and
to Brother or an Authorized Service Center
within the applicable warranty period, Brother
or its Authorized Service Center will repair or
replace the Machine and/or accompanying
Consumable and Accessory Items at no
charge to you for parts or labor. The decision
as to whether to repair or replace the Machine
and/or accompanying Consumable and
Accessory Items is made by Brother in its sole
if you first reported the problem
®
-brand parts and
for Fax,
for
v
Brother® One Year Limited Warranty and Replacement Service
(USA only)
discretion. Brother reserves the right to supply
a refurbished or remanufactured replacement
Machine and/or accompanying Consumable
and Accessory Items and use refurbished
parts provided such replacement products
conform to the manufacturer's specifications
for new product/parts. The repaired or
replacement Machine and/or accompanying
Consumable and Accessory Items will be
returned to you freight prepaid or made
available for you to pick up at a conveniently
located Authorized Service Center.
If the Machine and/or accompanying
Consumable and Accessory Items are not
covered by this warranty (either stage), you
will be charged for shipping the Machine
and/or accompanying Consumable and
Accessory Items back to you and charged for
any service and/or replacement parts/products
at Brother's then current published rates.
The foregoing are your sole (i.e., only) and
exclusive remedies under this warranty.
What happens when Brother elects to
replace your Machine:
When a replacement Machine is authorized by
Brother, and you have delivered the Machine
to an Authorized Service Center, the
Authorized Service Center will provide you
with a replacement Machine after receiving
one from Brother. If you are dealing directly
with Brother, Brother will send to you a
replacement Machine with the understanding
that you will, after receipt of the replacement
Machine, supply the required proof of
purchase information, together with the
Machine that Brother agreed to replace. You
are then expected to pack the Machine that
Brother agreed to replace in the package from
the replacement Machine and return it to
Brother using the pre-paid freight bill supplied
by Brother in accordance with the instructions
provided by Brother. Since you will be in
possession of two machines, Brother will
require that you provide a valid major credit
card number. Brother will issue a hold against
the credit card account number that you
provide until Brother receives your original
Product and determines that your original
Product is entitled to warranty coverage. Your
credit card will be charged up to the cost of a
new Product only if: (i) you do not return your
original Product to Brother within five (5)
business days; (ii) the problems with your
original Product are not covered by the limited
warranty; (iii) the proper packaging
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired or
has not been sufficiently validated with a copy
of the proof of purchase (bill of sale). The
replacement Machine you receive (even if
refurbished or remanufactured) will be
covered by the balance of the limited warranty
period remaining on the original Product, plus
an additional thirty (30) days. You will keep the
replacement Machine that is sent to you and
your original Machine shall become the
property of Brother. Retain your original
Accessory Items and a copy of the return
freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or
loss of any equipment, media, programs or
data related to the use of this Product. Except
for that repair or replacement as described
above, Brother shall not be liable for any
direct, indirect, incidental or consequential
damages or specific relief. Because some
states do not allow the exclusion or limitation
of consequential or incidental damages, the
above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL
OTHER WARRANTIES, WRITTEN OR
ORAL, WHETHER EXPRESSED BY
AFFIRMATION, PROMISE, DESCRIPTION,
DRAWING, MODEL OR SAMPLE. ANY AND
ALL WARRANTIES OTHER THAN THIS
ONE, WHETHER EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, ARE HEREBY
DISCLAIMED.
This Limited Warranty is the only warranty
that Brother is giving for this Product. It is
the final expression and the exclusive and
only statement of Brother's obligations to
you. It replaces all other agreements and
understandings that you may have with
Brother or its representatives.
This warranty gives you certain rights and
you may also have other rights that may
vary from state to state.
This Limited Warranty (and Brother's
obligation to you) may not be changed in
any way unless you and Brother sign the
same piece of paper in which we (1) refer
to this Product and your bill of sale date, (2)
describe the change to this warranty and
(3) agree to make that change.
Important:
We recommend that you keep all original
packing materials, in the event that you ship
this Product.
© 2003, 2006 Brother International Corporation
vi
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,
Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service
Centers, will repair this MFC/Facsimile machine free of charge if defective in material or
workmanship. This Limited Warranty does not include cleaning, consumables (including,
without limitation, print cartridges, print head, toner and drum) or damage caused by accident,
neglect, misuse or improper installation or operation, any damage caused from service,
maintenance, modifications, or tampering by anyone other than a Brother Authorized Service
Representative, or from the use of supplies or consumable items that are non-Brother
products. Operation of the MFC/Facsimile machine in excess of the specifications or with the
Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter
shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the
MFC/Facsimile machine must be delivered or shipped freight prepaid by the end
user/purchaser to a “Brother” Authorized Service Center, together with your Proof of
Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable
models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the
Warranty. (Refer to your User's Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print
head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your
User's Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE
EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized
Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty
or modify this warranty. This warranty states Brother's entire liability and your exclusive
remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this
MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,
exemplary, or punitive damages, including lost profits, arising from the use of or inability to
use the product, even if advised by the end user/purchaser of the possibility of such damages.
Since some Provinces do not allow the above limitation of liability, such limitation may not
apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights
which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout
Canada. For Technical Support or for the name and location of your nearest
Authorized Service Center call 1-877-BROTHER.
Internet support: support@brother.ca or browse
Brother's Web Site: www.brother.com
Brother International Corporation (Canada) Ltd.
1 Rue Hôtel de Ville
Dollard-Des-Ormeaux, QC H9B 3H6
vii
Table of Contents
Section I General
1 General Information 2
Using the documentation.......................................................................................2
Symbols and conventions used in the documentation ....................................2
Accessing the Software User’s Guide (MFC-3360C only).....................................2
Viewing Documentation...................................................................................2
Accessing Brother Support (For Windows
Control panel overview ..........................................................................................5
2 Loading documents and paper 8
Loading documents ...............................................................................................8
Using the ADF .................................................................................................8
Scannable area ...............................................................................................9
Acceptable paper and other media........................................................................9
Recommended media ...................................................................................10
Handling and using media .............................................................................10
Choosing the right media...............................................................................11
Loading paper and other media ..........................................................................13
Loading envelopes and post cards ................................................................15
Removing small printouts from the machine .................................................16
Printable Area................................................................................................17
®
) .........................................................4
3 General setup 18
On/Off key............................................................................................................18
Turning the machine off.................................................................................18
Turning the machine on.................................................................................18
On/Off setting ......................................................................................................18
Mode Timer..........................................................................................................19
Paper settings......................................................................................................19
Paper Type ....................................................................................................19
Paper Size .....................................................................................................20
Volume Settings...................................................................................................20
Ring Volume ..................................................................................................20
Beeper Volume..............................................................................................20
Speaker Volume ............................................................................................20
Handset Volume (MFC-3360C and FAX-1860C) ..........................................21
Choosing the Handset Volume (For Volume Amplify)
(MFC-3360C and FAX-1860C)..................................................................21
Setting Volume Amplify .................................................................................22
Automatic Daylight Savings Time........................................................................22
LCD display .........................................................................................................22
LCD Contrast.................................................................................................22
viii
4 Security features 23
TX Lock (MFC-3360C and FAX-1860C)..............................................................23
Setting and changing the TX Lock password................................................23
Turning TX Lock on/off ..................................................................................24
Memory Security (FAX-1960C only)....................................................................24
Setting and changing the Memory Security password ..................................25
Turning Memory Security on/off ....................................................................25
Section II Fax
5 Sending a fax 28
Entering Fax mode ..............................................................................................28
Faxing from the ADF ....................................................................................28
Color fax transmission...................................................................................28
Canceling a fax in progress...........................................................................28
Broadcasting (Black & White only) ......................................................................28
Canceling a Broadcast in progress................................................................29
Additional sending operations..............................................................................29
Sending faxes using multiple settings ...........................................................29
Contrast.........................................................................................................30
Changing Fax Resolution ..............................................................................30
Dual access (Black & White only)..................................................................31
Real time transmission ..................................................................................31
Overseas Mode .............................................................................................31
Delayed Faxing (Black & White only) ............................................................32
Delayed Batch Transmission (Black & White only) .......................................32
Checking and canceling waiting jobs.............................................................32
Sending a fax manually .................................................................................33
Sending a fax at the end of a conversation
(MFC-3360C and FAX-1860C only) ..........................................................33
Out of Memory message...............................................................................33
6 Receiving a Fax 34
Receive modes ....................................................................................................34
Choosing the Receive Mode .........................................................................34
Using receive modes ...........................................................................................36
Fax only.........................................................................................................36
Fax/Tel...........................................................................................................36
Manual...........................................................................................................36
Message Center (MC:Msg Ctr) (FAX-1960C only)........................................36
External TAD .................................................................................................36
Receive mode settings ........................................................................................37
Ring Delay.....................................................................................................37
F/T Ring Time (Fax/Tel mode only)...............................................................37
Easy Receive.................................................................................................37
Additional receiving operations............................................................................38
Printing a reduced incoming fax ....................................................................38
Receiving a fax at the end of a conversation
(MFC-3360C and FAX-1860C only) ..........................................................38
Printing a fax from the memory .....................................................................39
ix
7 Telephone Services and External devices 40
Voice Operations ................................................................................................40
Making a telephone call.................................................................................40
Answering calls with the Speaker Phone (FAX-1960C) ................................40
Hold ...............................................................................................................40
Tone or pulse (Canada only) .........................................................................41
Fax/Tel mode when the power key is on .......................................................41
Fax/Tel mode when the power key is off .......................................................41
Telephone services..............................................................................................42
Distinctive Ring..............................................................................................42
Caller ID ........................................................................................................44
Connecting an external TAD (telephone answering device)................................45
Connections...................................................................................................46
Recording an outgoing message (OGM) on an external TAD .......................46
Special line considerations ............................................................................47
Multi-line connections (PBX) .........................................................................48
External and extension phones ...........................................................................48
Connecting an external or extension telephone ............................................48
Using external and extension telephones......................................................49
Using a non-Brother cordless external telephone
(MFC-3360C and FAX-1860C)..................................................................49
Using remote codes.......................................................................................49
8 Dialing and storing numbers 50
How to Dial ..........................................................................................................50
Manual dialing ...............................................................................................50
One-Touch Dialing.........................................................................................50
Speed-Dialing ................................................................................................50
Search ...........................................................................................................51
Fax Redial .....................................................................................................51
Storing numbers ..................................................................................................51
Storing a pause .............................................................................................51
Storing One-Touch Dial numbers..................................................................52
Storing Speed-Dial numbers .........................................................................52
Changing One-Touch and Speed-Dial numbers ...........................................53
Setting up Groups for broadcasting...............................................................53
Dialing access codes and credit card numbers .............................................54
x
9 Message Center (FAX-1960C only) 55
Message Center Mode ........................................................................................55
Setting up the Message Center.....................................................................55
Outgoing message (OGM) ............................................................................55
Fax/Tel OGM (Announcement) .....................................................................56
Activating Message Center memory..............................................................56
Managing your messages ...................................................................................56
Message Indicator .........................................................................................56
Playing voice messages................................................................................56
Printing fax messages ..................................................................................57
Erasing incoming messages..........................................................................57
Additional Message Center operations................................................................58
Setting maximum time for incoming messages.............................................58
Setting toll saver............................................................................................58
ICM Recording Monitor..................................................................................58
10 Remote fax options 59
Fax Forwarding....................................................................................................59
Paging .................................................................................................................59
Fax Storage.........................................................................................................60
Changing Remote Fax Options ...........................................................................60
Turning off Remote Fax Options ...................................................................60
Remote Retrieval.................................................................................................61
Setting a Remote Access Code.....................................................................61
Using your Remote Access Code..................................................................61
Retrieving fax messages ...............................................................................62
Changing your Fax Forwarding number........................................................62
Remote fax commands........................................................................................63
11 Printing Reports 65
Fax reports...........................................................................................................65
Transmission Verification Report...................................................................65
Fax Journal (activity report) ...........................................................................65
Reports................................................................................................................66
How to print a report......................................................................................66
12 Polling 67
Polling receive .....................................................................................................67
Setup for polling receive................................................................................67
Sequential polling ..........................................................................................67
Polled transmit (Black & White only)....................................................................68
Setup for polled transmit................................................................................68
xi
Section III Copy
13 Making copies 70
How to copy .........................................................................................................70
Entering Copy mode......................................................................................70
Making a single copy.....................................................................................70
Making multiple copies ..................................................................................70
Stop copying..................................................................................................70
Copy keys............................................................................................................70
Changing copy quality ..................................................................................71
Enlarging or reducing the image copied ........................................................71
Copy options..................................................................................................72
Making N in 1 copies .....................................................................................73
Sorting copies using the ADF (Black & White only).......................................74
Adjusting Brightness, Contrast and Color......................................................74
Paper options ................................................................................................75
Section IV Software
14 Software features (MFC-3360C only) 78
How to read the HTML User’s Guide...................................................................78
Section V Appendixes
A Safety and Legal 80
Choosing a location .............................................................................................80
To use the machine safely...................................................................................81
Important safety instructions..........................................................................84
Standard telephone and FCC Notices (These notices are in effect on
models sold and used in the United States only) ......................................86
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................87
Industry Canada Compliance Statement (Canada only) ...............................88
Legal limitations for copying ..........................................................................89
Trademarks ...................................................................................................89
xii
B Troubleshooting and Routine Maintenance 90
Troubleshooting ...................................................................................................90
If you are having difficulty with your machine................................................90
Error messages ...................................................................................................95
Transferring your faxes or Fax Journal report ...............................................98
Document jam ..............................................................................................98
Printer jam or paper jam................................................................................99
Dial Tone ....................................................................................................101
Phone line interference................................................................................101
Routine maintenance.........................................................................................102
Replacing the ink cartridges ........................................................................102
Cleaning the outside of the machine ...........................................................104
Cleaning the scanner...................................................................................105
Cleaning the machine printer platen............................................................105
Cleaning the paper pick-up roller.................................................................106
Cleaning the print head ...............................................................................106
Checking the print quality ............................................................................107
Checking the print alignment.......................................................................108
Checking the ink volume .............................................................................108
Machine Information..........................................................................................109
Checking the serial number.........................................................................109
Packing and shipping the machine ....................................................................109
C Menu and Features 111
On-screen programming....................................................................................111
Menu table...................................................................................................111
Memory storage...........................................................................................111
Menu keys .........................................................................................................112
Menu Table........................................................................................................113
Entering Text .....................................................................................................120
xiii
D Specifications 121
General..............................................................................................................121
Print media.........................................................................................................123
Fax.....................................................................................................................124
Message Center (FAX-1960C only)...................................................................125
Digital Cordless Handset (FAX-1960C only) .....................................................125
Battery .........................................................................................................125
Copy ..................................................................................................................126
Scanner (MFC-3360C only)...............................................................................126
Printer ................................................................................................................127
Interface.............................................................................................................128
Computer requirements.....................................................................................128
Consumable items.............................................................................................129
E Glossary 130
FIndex 134
xiv
Section I
General I
General Information 2
Loading documents and paper 8
General setup 18
Security features 23
1
General Information 1
Using the documentation
Thank you for buying a Brother machine!
Reading the documentation will help you
make the most of your machine.
Symbols and conventions used in the documentation 1
The following symbols and conventions are
used throughout the documentation.
Bold Bold typeface identifies specific
keys on the machine’s control
panel.
Italics Italicized typeface emphasizes
an important point or refers you
to a related topic.
Courier
New
Text in the Courier New font
identifies messages on the
LCD of the machine.
Warnings tell you what to do to
prevent possible personal injury.
Electrical Hazard icons alert you to
possible electrical shock.
Cautions specify procedures you
must follow or avoid to prevent
possible damage to the machine or
other objects.
Notes tell you how you should
respond to a situation that may arise
or give tips about how the operation
works with other features.
Improper Setup icons alert you to
devices and operations that are not
compatible with the machine.
Accessing the
1
Software User’s Guide
(MFC-3360C only)
This User’s Guide does not contain all the
information about the machine such as how
to use Printer, Scanner and PC Fax. When
you are ready to learn detailed information
about these operations, read the Software
User’s Guide that is on the CD-ROM.
Viewing Documentation 1
Viewing Documentation
(For Windows
To view the documentation, from the Start
menu, point to Brother, MFC-XXXX (where
XXXX is your model name) from the
programs group, and then select
User’s Guide.
If you have not installed the software, you can
find the documentation by following the
instructions below:
a Turn on your PC. Insert the Brother
CD-ROM into your CD-ROM drive.
b If the model name screen appears, click
your model name.
®
) 1
1
2
General Information
c If the language screen appears, click
your language. The CD-ROM main
menu will appear.
Note
If this window does not appear, use
Windows
program from the root directory of the
Brother CD-ROM.
®
Explorer to run the setup.exe
d Click User’s Guide to view the Software
User’s Guide in HTML format.
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
(For Windows
Professional and Windows
ControlCenter3
(For Windows
Professional and Windows
PaperPort
The complete ScanSoft
PaperPort
can be viewed from the Help selection in
the ScanSoft
application.
®
98/98SE/Me/2000
®
XP)
®
98/98SE/Me/2000
®
XP)
®
SE with OCR User’s Guide
®
®
SE with OCR User’s Guide
®
PaperPort®SE with OCR
Viewing Documentation
®
(For Macintosh
a Turn on your Macintosh
) 1
®
. Insert the
Brother CD-ROM into your CD-ROM
drive. The following window will appear.
b Double-click the Documentation icon.
c Double-click your language folder.
d Double-click the Top Page file to view
the Software User’s Guide in HTML
format.
Software User’s Guide:
Software User’s Guide in HTML
format
How to find Scanning instructions 1
There are several ways you can scan
documents. You can find the instructions as
follows:
Software User’s Guide
Scanning
(For Mac OS
ControlCenter2
(For Mac OS
®
Presto!
PageManager® User’s Guide
The complete Presto!
PageManager
viewed from the Help selection in the
Presto!
®
X 10.2.4 or greater)
®
X 10.2.4 or greater)
®
®
User’s Guide can be
®
PageManager® application.
1
3
Chapter 1
Accessing Brother
Support
®
(For Windows
You can find all the contacts you will need,
such as Web support (Brother Solutions
Center), Customer Service and Brother
Authorized Service Centers on page i and on
the Brother CD-ROM.
Click Brother Support on the main menu.
The following screen will appear:
) 1
To access our web site
(www.brother.com
Brother Home Page.
To view all Brother Numbers, including
Customer Service numbers for the USA
and Canada, click Support Information.
To access the USA Brother online
shopping mall (www.brothermall.com
additional product and services
information, click Brother Mall.com.
For the latest news and product support
information (http://solutions.brother.com
click Brother Solutions Center.
To return to the main page, click Back or
If you have finished, click Exit.
), click
) for
),
4
General Information
Control panel overview 1
MFC-3360C 1
2
3
4
5
FAX-1860C 1
6 7
2
1
11
10
8 9
1
1
11
10
3
4
5
6
7
8 9
5
Chapter 1
3
0
8
9
3
5
6
FAX-1960C 1
1
1
1On/Off
You can turn the machine on or off.
2 LCD (liquid crystal display)
Displays messages on the screen to help you
set up and use your machine.
3 One-Touch keys
Instantly accesses your stored Quick-Dial
numbers.
Shift
When held down, lets you access
One-Touch numbers 6 to 10.
4 Fax keys
Redial/Pause
Redials the last number called. It also
inserts a pause when programming
quick-dial numbers.
Resolution
Lets you temporarily change the resolution
when sending a fax.
Hook/Hold
(MFC-3360C and FAX-1860C only)
Press before dialing if you want to make
sure a fax machine will answer, and then
press Black Start or Color Start.
Also, lets you place telephone calls on hold.
Hold/Intercom (FAX-1960C only)
Lets you place telephone calls on hold.
Also, press this key to speak on the
intercom or to transfer an incoming call to
the cordless handset.
Speaker Phone (FAX-1960C only)
Lets you speak to another party without
lifting the handset.
Receive Mode (FAX-1860C only)
Press to select how your fax machine will
handle incoming calls. (See Choosing the
Receive Mode on page 34.)
5 Copy keys
Quality (MFC-3360C only)
Lets you temporarily change copy quality
setting.
Options (MFC-3360C only)
Lets you temporarily change multiple copy
settings.
Copy Options
(FAX-1860C and FAX-1960C)
Lets you temporarily change multiple copy
settings.
6Ink
Lets you clean the print head, check the print
quality, and check the available ink volume.
6
General Information
7Dial Pad
Use these keys to dial telephone and fax
numbers and as a keyboard for entering
information into the machine.
(Canada only) The # key lets you temporarily
switch the dialing mode during a telephone call
from Pulse to Tone.
8 Menu keys:
Menu
Lets you access the Menu to program your
settings in the machine.
a Search/Speed Dial
Lets you look up and dial numbers that are
stored in the memory.
Volume keys
d c
In Fax mode, you can press these keys to
adjust the ring volume.
d
Press to scroll backward to a menu
selection.
a or b
Press to scroll through the menus and
options.
Clear/Back
Press to cancel the current setting.
OK
Lets you store your settings in the machine.
9 Start keys:
11 Mode keys:
Fax
Lets you access Fax mode.
Scan (MFC-3360C only)
Lets you access Scan mode.
Copy
Lets you access Copy mode.
12 Microphone (FAX-1960C only)
Used by the Speaker Phone feature and to
record messages.
13 Message Center keys (FAX-1960C only)
MC On/Off
Turns the Message Center on or off. Will
also flash if you have new messages.
Erase
Deletes voice and fax messages.
Play
Plays voice messages stored in the
memory.
1
Color
Lets you start sending faxes or making
copies in full color. For MFC-3360C, also
lets you start a scanning operation (in color
or black & white, depending on the
scanning setting in the ControlCenter
software).
Black Color
Lets you start sending faxes or making
copies in black & white. For MFC-3360C,
also lets you start a scanning operation (in
color or black, depending on the scanning
setting in the ControlCenter software).
10 Stop/Exit
Stops an operation or exits from a menu.
7
2
Loading documents and paper 2
Loading documents 2
You can send a fax, make copies, and scan
(MFC-3360C only) from the ADF (automatic
document feeder).
Using the ADF 2
The ADF can hold up to 20 pages and feeds
each sheet individually. Use standard 20 lb
(80 g/m
before putting them in the ADF.
Recommended environment 2
Document Sizes Supported 2
2
) paper and always fan the pages
Temperature: 68 to 86° F (20 to 30° C)
Humidity: 50% to 70%
Paper:
Length: 5 to14 in. (127 to 355.6 mm)
Width: 3.5 to 8.5 in.
Weight:
20 lb LTR (80 g/m
(89 to 215.9 mm)
17to24lb (64to90g/m
2
A4)
2
)
Make sure documents written with ink are
completely dry.
a Open the document support (1) and the
document tray (2) and then pull out the
extension (3).
1
2
3
b Fan the pages well. Make sure you put
the documents face down, top edge
first in the ADF until you feel them touch
the feed roller.
c Adjust the paper guides (1) to fit the
width of your documents.
How to load documents 2
DO NOT pull on the document while it is
feeding.
DO NOT use paper that is curled, wrinkled,
folded, ripped, stapled, paper clipped,
pasted or taped.
DO NOT use cardboard, newspaper or
fabric.
8
CAUTION
1
Loading documents and paper
Scannable area 2
The scannable area depends on the settings
in the application you are using. The figures
below show the areas you cannot scan on
paper.
3
1
Usage Document
Size
Fax Letter 0.12 in.
A4 0.12 in.
Copy Letter 0.12 in.
A4 0.12 in.
Scan
(MFC-3360C
only)
Letter 0.12 in.
A4 0.12 in.
4
Top (1)
Bottom (2)
(3 mm)
(3 mm)
(3 mm)
(3 mm)
(3 mm)
(3 mm)
2
Left (3)
Right (4)
0.16 in.
(4 mm)
0.04 in.
(1 mm)
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0.12 in.
(3 mm)
0 in.
(0 mm)
Acceptable paper and other media
The print quality can be affected by the type
of paper you are using in the machine.
To get the best print quality for the settings
you have chosen, always set the Paper Type
to match the type of paper you load.
You can use plain paper, inkjet paper (coated
paper), glossy paper, transparencies and
envelopes.
We recommend testing various paper types
before buying large quantities.
For best results, use Brother paper.
When you print on inkjet paper (coated
paper), transparencies and glossy paper,
be sure to choose the proper media in the
‘Basic’ tab of the printer driver or in the
Paper Type setting of the menu. (See
Paper Type on page 19.)
When you print on Brother photo paper,
load the instruction sheet included with the
photo paper in the paper tray first, and
then put the photo paper on top of the
instruction sheet.
When you use transparencies or glossy
paper, remove each sheet at once to
prevent smudging or paper jams.
Avoid touching the printed surface of the
paper immediately after printing; the
surface may not be completely dry and
may stain your fingers.
2
2
9
Chapter 2
Recommended media 2
To get the best print quality, we suggest using
Brother paper. (See table below.)
We recommend using ‘3M Transparency
Film’ when you print on transparencies.
Brother paper
Paper Type Item
Letter Plain BP60PL
(USA only)
Letter Glossy Photo
Letter Inkjet (Matte) BP60ML
4" × 6" in. Glossy Photo
1
Available in the USA and from November 2006 in
Canada.
BP61GLL
(USA only)
BP61GLP
1
1
Handling and using media 2
Store paper in its original packaging, and
keep it sealed. Keep the paper flat and
away from moisture, direct sunlight and
heat.
The coated side of glossy paper is shiny.
Avoid touching the shiny (coated) side.
Load glossy paper with the shiny side
facing down.
Avoid touching either side of
transparencies because they absorb
water and perspiration easily, and this
may cause decreased output quality.
Transparencies designed for laser
printers and copiers may stain your next
document. Use only transparencies
recommended for inkjet printing.
Improper Setup
DO NOT use the following kinds of paper:
• Damaged, curled, wrinkled, or
irregularly shaped paper
1
1
1 0.08 in. (2 mm) or longer
• Extremely shiny or highly textured paper
• Paper already printed on by a printer
• Paper that cannot be arranged uniformly
when stacked
• Paper made with a short grain
Paper capacity of the output paper tray 2
Up to 50 sheets of 20 lb Letter or 80 g/m2 A4
paper.
Transparencies or glossy paper must be
picked up from the output paper tray one
page at a time to avoid smudging.
10
Loading documents and paper
Choosing the right media 2
Paper type and size for each operation 2
Paper Type Paper Size Usage
Fax Copy Printer
Cut Sheet Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes Yes
A4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes Yes
Legal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes Yes
Executive 7 1/4 × 10 1/2 in. (184 × 267 mm) – – Yes
JIS B5 7.2 × 10.1 in. (182 × 257 mm) – – Yes
A5 5.8 × 8.3 in. (148 × 210 mm) – Yes Yes
A6 4.1 × 5.8 in. (105 × 148 mm) – – Yes
Cards Photo 4 × 6 in. (10 × 15 cm) – Yes Yes
Photo 2L 5 × 7 in. (13 × 18 cm) – – Yes
Index Card 5 × 8 in. (127 × 203 mm) – – Yes
Post Card 1 3.9 × 5.8 in. (100 × 148 mm) – – Yes
Post Card 2
(Double)
Envelopes C5 Envelope 6.4 × 9 in. (162 × 229 mm) – – Yes
DL Envelope 4.3 × 8.7 in. (110 × 220 mm) – – Yes
COM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) – – Yes
Monarch 3 7/8 × 7 1/2 in. (98 × 191 mm) – – Yes
JE4 Envelope 4.1 × 9.3 in. (105 × 235 mm) – – Yes
Transparencies Letter 8 1/2 × 11 in. (216 × 279 mm) – Yes Yes
A4 8.3 × 11.7 in. (210 × 297 mm) – Yes Yes
5.8 × 7.9 in. (148 × 200 mm) – – Yes
2
11
Chapter 2
Paper weight, thickness and capacity 2
Paper Type Weight Thickness No. of
sheets
Cut
Sheet
Plain Paper
Inkjet Paper
Glossy Paper
Cards Photo 4" × 6"
Index Card
Post Card
Envelopes
17 to 32 lb (64 to 120 g/m
17 to 53 lb (64 to 200 g/m
Up to 58 lb (Up to 220 g/m
Up to 64 lb (Up to 240 g/m
Up to 32 lb (Up to 120 g/m
Up to 53 lb (Up to 200 g/m
20 to 25 lb (75 to 95 g/m
2
)
2
)
2
)
2
)
2
)
2
)
2
)
0.003 to 0.006 in. (0.08 to 0.15 mm)
0.003 to 0.01 in. (0.08 to 0.25 mm) 20
Up to 0.01 in. (Up to 0.25 mm) 20
Up to 0.01 in. (Up to 0.28 mm) 20
Up to 0.006 in. (Up to 0.15 mm) 30
Up to 0.01 in. (Up to 0.23 mm) 30
Up to 0.02 in. (Up to 0.52 mm) 10
Transparencies – – 10
1
Up to 50 sheets for Legal size paper 20 lb (80 g/m2).
Up to 100 sheets of 20 lb (80 g/m
2
) paper.
100
1
12
Loading documents and paper
Loading paper and other media
a If the paper support flap (1) is open
close it. Open the output paper tray
cover (2).
Pull the paper tray completely out of the
machine.
2
c Press and slide the paper side
guides (1) and paper length guide (2) to
2
fit the paper size.
1
2
2
1
d Fan the stack of paper well to avoid
paper jams and misfeeds.
b If you are using Letter, A4 or Legal size
paper, press and hold the universal
guide release button (1) as you slide out
the front of the paper tray to match the
paper size you are using.
1
Note
Always make sure that the paper is not
curled.
e Gently put the paper into the paper tray
print side down and top edge first.
Check that the paper is flat in the tray.
13
Chapter 2
f Gently adjust the paper side guides with
both hands and the paper length guide
to fit the paper.
Make sure that the paper side guides
and paper length guide touch the edges
of the paper.
Note
Be careful that you do not push the paper
in too far; it may lift at the back of the tray
and cause feed problems.
g Close the output paper tray cover (1)
and slide it forward.
h Slowly push the paper tray completely
into the machine.
i While holding the paper tray in place,
pull out the paper support (1) until it
clicks and unfold the paper support
flap (2).
2
1
Note
If you are using Legal size paper, the
paper tray cover does not slide all the way
to the end of the paper tray.
14
1
Note
Do not use the paper support flap for
Legal paper.
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