You can read this manual with Screen Reader ‘text-to-speech’ software.
You must set up the hardware and install the driver before you can use the machine.
Please use the Quick Setup Guide to set up the machine. You can find a printed copy in the box.
Please read this User’s Guide thoroughly before you use the machine.
Please visit us at http://solutions.brother.com/
and answers to frequently asked questions (FAQs) and technical questions.
Note: Not all models are available in all countries.
where you can get product support, the latest driver updates and utilities,
Version 0
ARL/ASA/NZ/SAF/GLF
User's Guides and where do I find them?
Which Guide?What's in it?Where is it?
Product Safety GuideRead this Guide first. Read the Safety Instructions
before you set up your machine. See this Guide for
trademarks and legal limitations.
Quick Setup GuideFollow the instructions for setting up your machine
and installing the drivers and software for the
operating system and connection type you are using.
User’s GuideLearn the print operations, how to replace
consumables, and performing routine maintenance.
See troubleshooting tips.
Network User's GuideThis Guide provides useful information about wired
and wireless network settings and security settings
using the Brother machine. You can also find
supported protocol information for your machine and
detailed troubleshooting tips.
Wi-Fi Direct™ Guide
(HL-3170CDW)
Google Cloud Print
Guide
Mobile Print/Scan
Guide for Brother
iPrint&Scan
AirPrint GuideThis Guide provides information for using AirPrint to
This Guide provides information about how to
configure and use your Brother machine for wireless
printing directly from a mobile device supporting the
Wi-Fi Direct™ standard.
This Guide provides information about how to
configure your Brother machine to a Google account
and use Google Cloud Print services for printing over
the Internet.
This Guide provides useful information about printing
from your mobile device and scanning from your
Brother machine to your mobile device when
connected on a Wi-Fi network.
print from OS X v10.7.x, 10.8.x, your iPhone, iPod
touch, iPad, or other iOS device to your Brother
machine without installing a printer driver.
Printed / In the box
Printed / In the box
PDF file / CD-ROM / In the box
PDF file / CD-ROM / In the box
PDF file / Brother Solutions Center
at http://solutions.brother.com/
PDF file / Brother Solutions Center
at http://solutions.brother.com/
PDF file / Brother Solutions Center
at http://solutions.brother.com/
PDF file / Brother Solutions Center
at http://solutions.brother.com/
i
Using the documentation
NOTE
Thank you for buying a Brother machine! Reading the documentation will help you make the most of your
machine.
Symbols and conventions used in the documentation
The following symbols and conventions are used throughout the documentation.
WARNING
WARNING indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injuries.
IMPORTANT
IMPORTANT indicates a potentially hazardous situation which, if not avoided,
may result in damage to property or loss of product functionality.
NOTE
Notes tell you how you should respond to a situation that may arise or give tips
about how the operation works with other features.
Electrical Hazard icons alert you to possible electrical shocks.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch machine parts that are hot.
Prohibition icons indicate actions that must not be performed.
BoldBold style identifies keys on the machine control panel or computer screen.
ItalicsItalicized style emphasizes an important point or refers you to a related topic.
Courier NewCourier New font identifies the messages shown on the LCD of the machine.
If you are using a tablet running Windows® 8, you can make your selections either by tapping the screen
or by clicking with your mouse.
ii
Table of Contents
1Printing Methods1
About this Machine ....................................................................................................................................1
Front view and Back view....................................................................................................................1
Acceptable paper and other print media....................................................................................................2
Type and size of paper........................................................................................................................2
Handling and using special paper .......................................................................................................4
Unprintable area when printing from a computer ................................................................................7
Macintosh ................................................................................................................................................61
Support ..............................................................................................................................................48
Features in the BR-Script3 printer driver (PostScript
Uninstalling the printer driver.............................................................................................................58
Status Monitor ...................................................................................................................................59
Features in the printer driver (Macintosh)..........................................................................................61
3™ language emulation) .............................50
®
3™ language emulation) ............................72
iii
3General Information81
Control panel ...........................................................................................................................................81
Control panel overview ......................................................................................................................81
LED indications..................................................................................................................................83
Machine status messages.................................................................................................................83
Menu table.........................................................................................................................................84
1 Face-down output tray support flap (support flap)
2 Control panel with a Liquid Crystal Display (LCD)
3 Manual feed slot cover
4 Paper tray
5 Face-down output tray
6 Manual Feed Slot
7 Top cover
8 Back cover (Face-up output tray when open)
9 AC power connector
10 10BASE-T / 100BASE-TX
11 USB port
Most of the illustrations in this User’s Guide show the HL-3170CDW.
1
Printing Methods
1
Acceptable paper and other print media1
Print quality may vary according to the type of paper you are using.
You can use the following types of print media: plain paper, thin paper, thick paper, thicker paper, bond paper,
recycled paper, labels, envelopes or Glossy paper (see Print media on page 189).
For best results, follow the instructions below:
DO NOT put different types of paper in the paper tray at the same time because it may cause paper jams
or misfeeds.
For correct printing, you must choose the same paper size from your software application as the paper in
the tray.
Avoid touching the printed surface of the paper immediately after printing.
Before you buy a lot of paper, test a small quantity to make sure that the paper is appropriate for the
machine.
Type and size of paper1
The machine feeds paper from the installed standard paper tray or the manual feed slot.
The names for the paper trays in the printer driver and this Guide are as follows:
TrayName
Paper trayTray 1
Manual feed slotManual
2
Printing Methods
1
Paper capacity of the paper trays1
Paper sizePaper typesNo. of sheets
Paper Tray
(Tray 1)
Manual feed slotWidth:
1
Folio size is 215.9 mm x 330.2 mm.
A4, Letter, Legal, B5 (JIS),
Executive, A5,
A5 (Long Edge), A6, Folio
76.2 to 216 mm
Length:
116 to 355.6 mm
Plain paper, Thin paper and
Recycled paper
1
Plain paper, Thin paper,
Thick paper, Thicker paper,
Bond paper, Recycled paper,
Envelopes, Labels and
Glossy Paper
up to 250 sheets
(80 gsm)
1 sheet
1 Envelope
Recommended paper specifications1
The following paper specifications are appropriate for this machine.
Basis weight75-90 gsm
Thickness80-110 μm
RoughnessHigher than 20 sec.
Stiffness
90-150 cm
Grain directionLong grain
Volume resistivity
Surface resistivity
Filler
9
10e
9
10e
CaCO
Ash contentBelow 23 wt%
BrightnessHigher than 80%
OpacityHigher than 85%
3
/100
-10e11 ohm
-10e12 ohm-cm
(Neutral)
3
Use plain paper that is suitable for laser/LED machines to make copies.
Use paper that is 75 to 90 gsm.
Use long grain paper with a neutral Ph value, and a moisture content of approx. 5%.
This machine can use recycled paper that meets DIN 19309 specifications.
(Before you put paper in this machine, see Important information for choosing your paper on page 193.)
3
Printing Methods
1
IMPORTANT
1
1
Handling and using special paper1
The machine is designed to work well with most types of xerographic and bond paper. However, some paper
variables may have an effect on print quality or handling reliability. Always test samples of paper before
purchasing to ensure desirable performance. Store paper in its original packaging and keep it sealed. Keep
the paper flat and away from moisture, direct sunlight and heat.
Some important guidelines when selecting paper are:
DO NOT use inkjet paper because it may cause a paper jam or damage your machine.
Preprinted paper must use ink that can withstand the temperature of the machine’s fusing process 200 °C.
If you use bond paper, paper having a rough surface or paper that is wrinkled or creased, the paper may
exhibit degraded performance.
Types of paper to avoid1
Some types of paper may not perform well or may cause damage to your machine.
DO NOT use paper:
• that is highly textured
• that is extremely smooth or shiny
• that is curled or warped
1 A curl of 2 mm or greater may cause jams to occur.
• that is coated or has a chemical finish
• that is damaged, creased or folded
• that exceeds the recommended weight specification in this guide
• with tabs and staples
• with letterheads using low temperature dyes or thermography
• that is multipart or carbonless
• that is designed for inkjet printing
If you use any of the types of paper listed above, they may damage your machine. This damage is not
covered under any Brother warranty or service agreement.
4
Printing Methods
1
IMPORTANT
Envelopes1
Most envelopes can be used with your machine. However, some envelopes may have feed and print-quality
problems because of the way they have been made. Envelopes should have edges with straight,
well-creased folds. Envelopes should lie flat and not be of baggy or flimsy construction. Use only quality
envelopes from a supplier who understands that you will be using the envelopes in a laser machine.
We recommend that you print a test envelope to make sure the print results are what you want.
Types of envelopes to avoid1
DO NOT use envelopes:
• that are damaged, curled, wrinkled or an unusual shape
• that are extremely shiny or textured
• with clasps, staples, snaps or tie strings
• with self-adhesive closures
• that are of a baggy construction
• that are not sharply creased
• that are embossed (have raised writing on them)
• that were previously printed by a laser/LED printer
• that are pre-printed on the inside
• that cannot be arranged neatly when stacked
• that are made of paper that weighs more than the paper weight specifications for the machine
• with edges that are not straight or consistently square
• with windows, holes, cut-outs or perforations
• with glue on surface as shown in figure below
• with double flaps as shown in figure below
• with sealing flaps that are not folded down when purchased
5
Printing Methods
1
IMPORTANT
• with each side folded as shown in figure below
If you use any of the types of envelopes listed above, they may damage your machine. This damage may
not be covered under any Brother warranty or service agreement.
Labels1
Most labels can be used with your machine. Labels should have an adhesive that is acrylic-based since this
material is more stable at the high temperatures in the fuser unit. Adhesives should not come in contact with
any part of the machine, because the label stock may stick to the drum units or rollers and cause jams and
print quality problems. No adhesive should be exposed between the labels. Labels should be arranged so
that they cover the entire length and width of the sheet. Using labels with spaces may result in labels peeling
off and causing serious jams or print problems.
All labels used in this machine must be able to withstand a temperature of 200 °C for a period of 0.1 seconds.
Types of labels to avoid1
Do not use labels that are damaged, curled, wrinkled or an unusual shape.
• DO NOT feed part used label sheets. The exposed carrier sheet will damage your machine.
• DO NOT reuse or insert labels that have previously been used or are missing a few labels on the sheet.
• Label sheets should not exceed the paper weight specifications described in this User’s Guide. Labels
exceeding this specification may not feed or print correctly and may cause damage to your machine.
6
Printing Methods
1
1
3
24
Unprintable area when printing from a computer1
The figures below show maximum unprintable areas. The unprintable areas may vary depending on the
paper size or settings in the application you are using.
UsageDocument
Size
Top (1)
Bottom (3)
Left (2)
Right (4)
PrintLetter4.23 mm4.23 mm
A44.23 mm4.23 mm
Legal 4.23 mm4.23 mm
7
Printing Methods
1
Loading paper1
Loading paper and print media1
The machine can feed paper from the standard paper tray or the manual feed slot.
When you put paper into the paper tray, note the following:
If your application software supports paper size selection on the print menu, you can select it through the
software. If your application software does not support it, you can set the paper size in the printer driver or
by using the control panel keys.
Loading paper in the standard paper tray1
Load up to 250 sheets of paper in the standard paper tray (Tray 1). Paper can be loaded up to the maximum
paper mark () which is identified on the right side of the paper tray. (For the recommended paper to use,
see Acceptable paper and other print media on page 2.)
Printing on plain paper, thin paper or recycled paper from Tray 11
a Pull the paper tray completely out of the machine.
8
Printing Methods
1
1
b While pressing the green paper-guide release levers (1), slide the paper guides to fit the paper you are
loading in the tray. Make sure that the guides are firmly in the slots.
c Fan the stack of paper well to avoid paper jams and misfeeds.
9
Printing Methods
1
1
d Put paper in the tray and make sure:
The paper is below the maximum paper mark () (1).
Over filling the paper tray will cause paper jams.
The side to be printed on is face down.
The paper guides touch the sides of the paper so it will feed correctly.
1
e Put the paper tray firmly back in the machine. Make sure that it is completely inserted into the machine.
f Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each
page as soon as it comes out of the machine.
10
Printing Methods
1
NOTE
g Choose the following settings from each drop-down list of the printer driver.
Paper Size
A4LetterLegalExecutiveA5
B5JIS B5FolioA5 Long EdgeA6
For the acceptable paper sizes, see Type and size of paper on page 2.
Media Type
Plain PaperThin PaperRecycled Paper
Paper Source
Tray1
For any other settings, see Driver and Software in Chapter 2.
The name of options in the drop-down lists may vary depending on your operating system and its version.
h Send the print data to the machine.
11
Printing Methods
1
NOTE
1
Loading paper in the Manual feed slot1
(For the recommended paper to use, see Acceptable paper and other print media on page 2.)
The machine turns on the Manual Feed mode when you put paper in the manual feed slot.
Printing on plain paper, thin paper, recycled paper or bond paper from the Manual feed slot 1
a Lift up the support flap (1) to prevent paper from sliding off the face-down output tray, or remove each
page as soon as it comes out of the machine.
b Open the manual feed slot cover.
12
Printing Methods
1
NOTE
c Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going
to use.
d Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper
presses against the paper feed rollers. Continue pressing the paper against the rollers for about two
seconds, or until the machine grabs the paper and pulls it in further.
• If the error message Jam Inside appears on the LCD, the machine cannot grasp and pull the paper.
Reset the machine by removing the paper and then pressing Cancel on the control panel. Reinsert the
paper and be sure to press it firmly against the rollers.
• Put the paper into the manual feed slot with the side to be printed on face up.
• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper
may not be fed correctly, resulting in a skewed printout or a paper jam.
• Pull the paper out completely when you retry putting the paper into the manual feed slot.
• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an
error may occur and the machine will stop printing.
13
Printing Methods
1
NOTE
NOTE
e Choose the following settings from each drop-down list of the printer driver.
Paper Size
Width: 76.2 to 216 mm
Length: 116 to 355.6 mm
Customized paper size
1
Define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in BR-Script
printer driver for Windows
For the acceptable paper sizes, see Type and size of paper on page 2.
Media Type
Plain PaperThin PaperRecycled PaperBond Paper
Paper Source
Manual
For any other settings, see Driver and Software in Chapter 2.
1
®
, or Manage Custom Sizes... in Macintosh printer drivers.
The name of options in the drop-down lists may vary depending on your operating system and its version.
f Send the print data to the machine.
g After the LCD shows Manual Feed, return to step d to put in the next sheet of paper. Repeat for each
page you want to print.
The LCD will show Manual Feed until a sheet of paper is put in the manual feed slot.
14
Printing Methods
1
Printing on thick paper, labels, envelopes and glossy paper from the Manual feed slot1
When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the
manual feed slot through to the back of the machine. Use this paper feed and output method when you want
to print on thick paper, labels, envelopes or glossy paper. (For the recommended paper to use, see
Acceptable paper and other print media on page 2 and Envelopes on page 5.)
a Open the back cover (face-up output tray).
b (For printing envelopes only)
Pull down the two grey levers, one on the left side and one on the right side, toward you as shown in the
illustration below.
15
Printing Methods
1
c Open the manual feed slot cover.
d Use both hands to slide the manual feed slot paper guides to the width of the paper that you are going
to use.
16
Printing Methods
1
NOTE
e Use both hands to push one sheet of paper firmly into the manual feed slot until the top edge of the paper
presses against the paper feed rollers. Continue pressing the paper against the rollers for about two
seconds, or until the machine grabs the paper and pulls it in further.
• If the error message Jam Inside appears on the LCD, the machine cannot grasp and pull the paper.
Reset the machine by removing the paper and then pressing Cancel on the control panel. Reinsert the
paper and be sure to press it firmly against the rollers.
• Put the paper into the manual feed slot with the side to be printed on face up.
• Make sure that the paper is straight and in the correct position on the manual feed slot. If it is not, the paper
may not be fed correctly, resulting in a skewed printout or a paper jam.
• Pull the paper out completely when you retry putting the paper into the manual feed slot.
• Do not put more than one sheet of paper in the manual feed slot at any one time, as it may cause a jam.
• If you put paper or other print media in the manual feed slot before the machine is in the Ready mode, an
error may occur and the machine will stop printing.
17
Printing Methods
1
NOTE
f Choose the following settings from each drop-down list of the printer driver.
Paper Size
(For printing on thick paper, labels or glossy paper)
A4LetterLegalExecutiveA5
A5 Long EdgeA6B5JIS B5
3 x 5Folio
Customized paper size
(For printing envelopes)
Com-10DLC5Monarch
Customized paper size
1
Define your original paper size by choosing User Defined... in Windows® printer driver, PostScript Custom Page Size in BR-Script
printer driver for Windows
1
®
, or Manage Custom Sizes... in Macintosh printer drivers.
For the acceptable paper sizes, see Type and size of paper on page 2.
1
Media Type
(For printing on thick paper, labels or glossy paper)
Thick PaperThicker PaperGlossy PaperLabel
(For printing envelopes)
EnvelopesEnv. ThinEnv. Thick
Paper Source
Manual
For any other settings, see Driver and Software in Chapter 2.
• The name of options in the drop-down lists may vary depending on your operating system and its version.
• When Label is selected in the printer driver, the machine will feed the paper from the manual feed slot,
even if Manual is not selected as the paper source.
• When you use Envelope #10, choose Com-10 (for Windows®) or Envelope #10 (for Macintosh) from the
Paper Size drop-down list.
• For other envelopes that are not listed in the printer driver, such as Envelope #9 or Envelope C6, choose
®
User Defined... (for Windows
®
for Windows
) or Manage Custom Sizes... (for Macintosh printer driver).
h After the LCD shows Manual Feed, return to step e to put in the next sheet of paper.
i (For printing envelopes only)
When you have finished printing, reset the two grey levers that you pulled down in step b back to their
original positions.
j Close the back cover (face-up output tray).
• The LCD will show Manual Feed until a sheet of paper or an envelope is put in the manual feed slot.
• Remove each page or envelope immediately after printing. Letting pages or envelopes become stacked
may cause the paper to jam or curl.
19
Printing Methods
1
NOTE
2-sided printing1
The supplied printer drivers all enable 2-sided printing. (Windows® Users) For more information about how
to choose the settings, see the Help text in the printer driver.
Guidelines for printing on both sides of the paper1
If the paper is thin, it may wrinkle.
If paper is curled, straighten it and put it back in the paper tray. If the paper continues to curl, replace the
paper.
If the paper is not feeding correctly, it may be curled. Remove the paper and straighten it. If the paper
continues to curl, replace the paper.
When you use the manual 2-sided function, it is possible that there may be paper jams or poor print quality.
(If there is a paper jam, see Paper jams on page 163. If you have a print quality problem, see Improving
the print quality on page 177.)
Make sure that the paper tray is completely inserted in the machine.
20
Printing Methods
1
NOTE
Automatic 2-sided printing1
If you are using the Macintosh Printer Driver, see 2-sided Printing on page 71.
®
Automatic 2-sided printing with the Windows
printer driver1
a Choose the following settings from each menu of the printer driver.
Paper Size
A4
Media Type
Plain PaperRecycled PaperThin Paper
Paper Source
Tray1Manual
2-sided / Booklet
2-sided
2-sided Type in 2-sided Settings
There are four options for each orientation (see 2-sided / Booklet on page 33).
Binding Offset in 2-sided Settings
Specify the offset for binding (see 2-sided / Booklet on page 33).
• Do not use bond paper.
• The name of options in the drop-down lists may vary depending on your operating system and its version.
For any other settings, see Driver and Software in Chapter 2.
b Send the print data to the machine. The machine will print on both sides of the paper automatically.
21
Printing Methods
1
NOTE
Automatic 2-sided printing with the BR-Script printer driver for Windows
a Choose the following settings from each menu of the printer driver.
Paper Size
A4
Media Type
Plain PaperRecycled PaperThin Paper
Paper Source
Tray1Manual Feed
Print on Both Sides
Flip on Short EdgeFlip on Long Edge
Page Order
Front to BackBack to Front
®
1
• Do not use bond paper.
• The name of options in the drop-down lists may vary depending on your operating system and its version.
For any other settings, see Driver and Software in Chapter 2.
b Send the print data to the machine. The machine will print on both sides of the paper automatically.
22
Printing Methods
1
NOTE
Manual 2-sided printing1
The BR-Script printer driver for Windows® does not support manual 2-sided printing.
If you are using the Macintosh Printer Driver, see Manual 2–sided Printing on page 71.
®
Manual 2-sided printing with the Windows
printer driver1
a Choose the following settings from each drop-down list of the printer driver.
Paper Size
You can use all the paper sizes specified for the tray you are using.
Media Type
You can use all the media types that are specified for the tray you are using, except envelopes and
labels, which have only one print side.
Paper Source
Tray1Manual
2-sided / Booklet
2-sided (Manual)
2-sided Type in 2-sided Settings
There are four options for each orientation (see 2-sided / Booklet on page 33).
Binding Offset in 2-sided Settings
Specify the offset for binding (see 2-sided / Booklet on page 33).
For any other settings, see Driver and Software in Chapter 2.
b Send the print data to the machine. The machine will print all the even-numbered pages on one side of
the paper first. Then, the Windows
to print the odd-numbered pages.
Before reinserting the paper, straighten it well, or you may get a paper jam. Very thin or thick paper is not
recommended.
®
driver instructs you (with a pop-up message) to reinsert the paper
23
2
2
Driver and Software2
Printer driver2
A printer driver is software that translates data from the format used by a computer to the format that a
particular printer needs. Typically, this format is page description language (PDL).
®
The printer drivers for the supported versions of Windows
supplied or on the Brother Solutions Center website at http://solutions.brother.com/. Install the drivers by
following the steps in the Quick Setup Guide. The latest printer drivers can be downloaded from the Brother
Solutions Center website at:
http://solutions.brother.com/
and Macintosh are on the CD-ROM we have
For Windows
®
Windows® printer driver (the recommended printer driver for this product)
®
BR-Script printer driver (PostScript
1
Install the driver using the Custom Install from the CD-ROM.
3™ language emulation, for HL-3170CDW)
1
For Macintosh2
Macintosh printer driver (the recommended printer driver for this product)
BR-Script printer driver (PostScript
1
For the installation instruction of the driver, visit us at http://solutions.brother.com/.
For Linux
®12
®
3™ language emulation, for HL-3170CDW)
1
LPR printer driver
CUPS printer driver
1
For more information and to download the printer driver for Linux please visit your model page at http://solutions.brother .com/ or use the link on
the CD-ROM we have supplied.
2
Depending on Linux distributions, the driver may not be available or it may be released after the initial release of your model.
2
2
24
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