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HL-3160CDW
Online User's Guide
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User's Guide
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Brother HL-3160CDW, HL-3190CDW Online User's Guide

Online User's Guide
HL-3160CDW HL-3190CDW
!CAUTION Before using this product, read carefully these instructions for correct operation. Keep the User's Guide in a secure place for future reference.
© 2018 Brother Industries, Ltd. All rights reserved.
Home > Table of Contents

Table of Contents

Definitions of Notes ........................................................................................................................................ 2
Trademarks .................................................................................................................................................... 3
Important Note ...............................................................................................................................................4
Before Using Your Machine ........................................................................................................................... 6
Front View and Back View ............................................................................................................................. 7
Control Panel Overview .................................................................................................................................9
Touchscreen LCD Overview......................................................................................................................... 13
How to Navigate the Touchscreen LCD ....................................................................................................... 15
Access Brother Utilities (Windows) .............................................................................................................. 17
Uninstall the Brother Software and Drivers (Windows) ...................................................................... 19
Load Paper................................................................................................................................................... 21
Load and Print Using the Paper Tray ................................................................................................. 22
Load and Print Paper in the Manual Feed Slot .................................................................................. 26
Paper Settings.............................................................................................................................................. 33
Change the Paper Size and Paper Type............................................................................................ 34
Change the Check Paper Size Setting............................................................................................... 35
Unprintable Area .......................................................................................................................................... 36
Recommended Print Media.......................................................................................................................... 37
Using Special Paper..................................................................................................................................... 38
Print from Your Computer (Windows)........................................................................................................... 40
Print a Document (Windows).............................................................................................................. 41
Print Settings (Windows) .................................................................................................................... 43
Secure Print (Windows)...................................................................................................................... 48
Change the Default Print Settings (Windows) .................................................................................... 50
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ Language Emulation)
(Windows) .......................................................................................................................................... 51
Monitor the Status of the Machine from Your Computer (Windows) .................................................. 52
Print from Your Computer (Mac) ..................................................................................................................53
Print a Document (Mac) ..................................................................................................................... 54
Print Options (Mac) ............................................................................................................................ 55
Secure Print (Mac) ............................................................................................................................. 61
Print a Document Using the BR-Script3 Printer Driver (PostScript® 3™ language emulation)
(Mac) ..................................................................................................................................................63
Monitor the Status of the Machine from Your Computer (Mac) .......................................................... 64
Cancel a Print Job........................................................................................................................................65
Test Print ...................................................................................................................................................... 66
Configure Network Details Using the Control Panel .................................................................................... 68
Supported Basic Network Features ............................................................................................................. 69
Network Management Software and Utilities ............................................................................................... 70
Learn about Network Management Software and Utilities ................................................................. 71
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Home > Table of Contents
Additional Methods of Configuring Your Brother Machine for a Wireless Network ......................................72
Before Configuring Your Brother Machine for a Wireless Network..................................................... 73
Configure Your Machine for a Wireless Network................................................................................74
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 75
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected
Setup™ (WPS).................................................................................................................................... 77
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard . 81
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast .......................... 84
Configure Your Machine for an Enterprise Wireless Network ............................................................ 87
Use Wi-Fi Direct®............................................................................................................................... 91
Advanced Network Features......................................................................................................................103
Print the Network Configuration Report............................................................................................ 104
Print the WLAN Report..................................................................................................................... 105
Configure the SNTP Protocol Using Web Based Management ....................................................... 108
Technical Information for Advanced Users................................................................................................. 109
Reset the Network Settings to the Factory Settings......................................................................... 110
Lock the Machine Settings ......................................................................................................................... 112
Setting Lock Overview...................................................................................................................... 113
Network Security Features......................................................................................................................... 117
Before Using Network Security Features ......................................................................................... 118
Secure Function Lock 3.0................................................................................................................. 119
Manage Your Network Machine Securely Using SSL/TLS...............................................................124
Send an Email Securely ................................................................................................................... 154
Use IEEE 802.1x Authentication for a Wired or a Wireless Network ............................................... 158
Store Print Log to Network ............................................................................................................... 163
AirPrint .......................................................................................................................................................169
AirPrint Overview.............................................................................................................................. 170
Before Using AirPrint (macOS) ........................................................................................................ 171
Print Using AirPrint ........................................................................................................................... 172
Mobile Printing for Windows....................................................................................................................... 175
Mopria® Print Service................................................................................................................................. 176
Brother iPrint&Scan for Mobile Devices ..................................................................................................... 177
Near-Field Communication (NFC).............................................................................................................. 178
Brother iPrint&Scan for Windows and Mac.................................................................................... 179
Brother iPrint&Scan Overview.................................................................................................................... 180
Troubleshooting................................................................................................................................ 181
Error and Maintenance Messages ............................................................................................................. 182
Paper Jams ................................................................................................................................................ 190
Paper is Jammed in the Manual Feed Slot ...................................................................................... 191
Paper is Jammed in the Paper Tray................................................................................................. 192
Paper is Jammed in the Back of the Machine .................................................................................. 194
Paper is Jammed Inside the Machine .............................................................................................. 196
Paper is Jammed underneath the Paper Tray.................................................................................. 199
Printing Problems.......................................................................................................................................201
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Home > Table of Contents
Improve the Print Quality............................................................................................................................ 204
Network Problems......................................................................................................................................209
Error Messages ................................................................................................................................ 210
Use the Network Connection Repair Tool (Windows) ...................................................................... 213
Where Can I Find My Brother Machine's Network Settings? ........................................................... 214
I Cannot Complete the Wireless Network Setup Configuration........................................................ 215
My Brother Machine Cannot Print over the Network ........................................................................ 217
I Want to Check that My Network Devices are Working Correctly ................................................... 219
AirPrint Problems ....................................................................................................................................... 220
Other Problems .......................................................................................................................................... 221
Check the Machine Information .................................................................................................................222
Reset Functions ......................................................................................................................................... 223
Machine Reset ................................................................................................................................. 224
Network Reset.................................................................................................................................. 225
Factory Reset ................................................................................................................................... 226
Routine Maintenance ........................................................................................................................ 227
Replace Supplies ....................................................................................................................................... 228
Replace the Toner Cartridge ............................................................................................................ 230
Replace the Drum Unit ..................................................................................................................... 234
Replace the Belt Unit........................................................................................................................ 239
Replace the Waste Toner Box..........................................................................................................243
Clean the Machine ..................................................................................................................................... 248
Clean the LED Heads....................................................................................................................... 250
Clean the Touchscreen LCD ............................................................................................................ 251
Clean the Corona Wires ................................................................................................................... 252
Clean the Drum Unit......................................................................................................................... 255
Clean the Paper Pick-up Rollers ...................................................................................................... 265
Calibrate Colour Output .............................................................................................................................266
Reset the Machine's Calibration Settings.........................................................................................267
Correct Colour Print Alignment (Colour Registration) ................................................................................ 268
Check the Remaining Part Life ..................................................................................................................269
Pack and Ship Your Brother Machine ........................................................................................................270
Replace Periodic Maintenance Parts ......................................................................................................... 272
Machine Settings............................................................................................................................... 273
Change Machine Settings from the Control Panel ..................................................................................... 274
General Settings............................................................................................................................... 275
Settings and Features Tables...........................................................................................................284
Change Machine Settings from Your Computer......................................................................................... 299
Change Machine Settings Using Web Based Management ............................................................ 300
Appendix............................................................................................................................................ 304
Specifications ............................................................................................................................................. 305
How to Enter Text on Your Brother Machine .............................................................................................. 310
Supplies .....................................................................................................................................................312
Important Information About Toner Cartridge Life...................................................................................... 314
Brother Numbers........................................................................................................................................315
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Home > Before You Use Your Brother Machine

Before You Use Your Brother Machine

• Definitions of Notes
• Trademarks
• Important Note
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Home > Before You Use Your Brother Machine > Definitions of Notes

Definitions of Notes

We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
Bold Bold style identifies buttons on the machine's control panel or computer screen.
Italics Italicised style emphasises an important point or refers you to a related topic.
Courier New
WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Fire Hazard icons alert you to the possibility of a fire.
Hot Surface icons warn you not to touch hot machine parts.
Prohibition icons indicate actions you must not perform.
Courier New font identifies messages shown on the machine's LCD.
Related Information
• Before You Use Your Brother Machine
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Home > Before You Use Your Brother Machine > Trademarks

Trademarks

Microsoft, Windows, Windows Server and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Apple, App Store, Mac, Safari, AirPrint, the AirPrint logo, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in the United States and other countries.
PostScript and PostScript 3 are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Wi-Fi, Wi-Fi Alliance and Wi-Fi Direct are registered trademarks of Wi-Fi Alliance®.
WPA, WPA2, Wi-Fi CERTIFIED, Wi-Fi Protected Setup and Wi-Fi Protected Setup logo are trademarks of Wi-Fi Alliance®.
Android and Google Play are trademarks of Google LLC. Use of these trademarks is subject to Google Permissions.
Mopria® and the Mopria® Logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorised use is strictly prohibited.
Mozilla and Firefox are registered trademarks of the Mozilla Foundation.
Intel is a trademark of Intel Corporation in the U.S. and/or other countries.
The Bluetooth® word mark is a registered trademark owned by the Bluetooth SIG, Inc. and any use of such marks by Brother Industries, Ltd. is under license.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Brother Machine
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Home > Before You Use Your Brother Machine > Important Note

Important Note

• Do not use this product outside the country of purchase as it may violate the wireless telecommunication and power regulations of that country.
• Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and Windows 10 Enterprise.
• Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
• In this User's Guide, the LCD messages of the HL-3160CDW/HL-3190CDW are used unless otherwise specified.
• In this User's Guide, the illustrations of the HL-3160CDW are used unless otherwise specified.
• The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
• Unless otherwise specified, the screens in this manual are from Windows 7 and macOS v10.12.x. Screens on your computer may vary depending on your operating system.
• The contents of this guide and the specifications of this product are subject to change without notice.
Related Information
• Before You Use Your Brother Machine
4
Home > Introduction to Your Brother Machine

Introduction to Your Brother Machine

• Before Using Your Machine
• Front View and Back View
• Control Panel Overview
• Touchscreen LCD Overview
• How to Navigate the Touchscreen LCD
• Access Brother Utilities (Windows)
5
Home > Introduction to Your Brother Machine > Before Using Your Machine

Before Using Your Machine

Before attempting any printing operation, confirm the following:
• Make sure you have installed the printer driver.
• For USB or network cable users: Make sure the interface cable is physically secure.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, you may need to configure the firewall settings. If you are using the Windows Firewall and you installed the drivers using the steps in the installer, the necessary firewall settings have been already set. If you are using any other personal firewall software, see the User's Guide for your software or contact the software manufacturer.
Related Information
• Introduction to Your Brother Machine
6
Home > Introduction to Your Brother Machine > Front View and Back View
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Front View and Back View

>> HL-3160CDW >> HL-3190CDW
HL-3160CDW
Front View
Back View
1. Control panel with a Liquid Crystal Display (LCD)
2. Face-down output tray support flap (support flap)
3. Face-down output tray
4. Paper tray
5. Manual feed slot cover
6. Top cover
7. Manual feed slot
8. (For wired network models)
10BASE-T / 100BASE-TX port
9. USB port
10. AC power connector / cord
11. Back cover (Face-up output tray)
The machine is equipped with a non-detachable AC power cord depending on the model.
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HL-3190CDW
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Front View
Back View
1. Touch panel with a tiltable touchscreen LCD
2. Face-down output tray support flap (support flap)
3. Face-down output tray
4. Paper tray
5. Manual feed slot cover
6. Top cover
7. Manual feed slot
8. 10BASE-T / 100BASE-TX port
9. USB port
10. AC power connector / cord
11. Back cover (Face-up output tray)
Related Information
• Introduction to Your Brother Machine
8
Home > Introduction to Your Brother Machine > Control Panel Overview
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Control Panel Overview

The control panel may vary depending on your model.
>> HL-3160CDW >> HL-3190CDW
HL-3160CDW
1. Liquid Crystal Display (LCD)
Displays messages to help you set up and use the machine.
• Wireless Network Models
A four-level indicator shows the wireless signal strength if you are using a wireless connection.
2. WiFi Button
Launch the wireless installer on your computer and press the WiFi button. Follow the on-screen instructions to set up a wireless connection between your machine and your network.
When the WiFi light is on, your Brother machine is connected to a wireless access point. When the WiFi light blinks, the wireless connection is down, or your machine is in the process of connecting to a wireless access point.
3. Menu Buttons
OK
Press to select the displayed option. After you change a setting, the machine returns to the previous menu level.
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Back
• Press to go back one level in the menu.
• Press to select the previous digit when entering letters or numbers.
a or b (+ or -)
• Press to scroll through menus and options.
• Press to enter or change a letter or number. Hold down a or b to scroll faster. When you see the letter or number you want, press OK.
4. Secure
Press to print jobs saved in the memory when you enter your four-digit password.
5. Go
• Press to clear certain error messages. To clear all other errors, follow the LCD instructions.
• Press to print any data remaining in the machine's memory.
• Press to select the displayed option. After you change a setting, the machine returns to Ready Mode.
6. Error LED
The Error LED blinks when the LCD displays an error or an important status message.
7. Data LED
The Data LED blinks depending on the machine’s status.
When the Data LED is on, data is in the machine’s memory. When the Data LED blinks, the machine is receiving or processing data.
8. Cancel
• Press to cancel the current setting.
• Press to cancel a programmed print job and clear it from the machine’s memory. To cancel multiple print jobs, hold down Cancel until the LCD displays [Cancel All Jobs].
9.
Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down .
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HL-3190CDW
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1. Touchscreen Liquid Crystal Display (LCD)
Access menus and options by pressing them on the touchscreen.
2. Menu buttons
(Back)
Press to go back to the previous menu.
(Home)
Press to return to the Home screen.
3. LED Power Indicator
4.
(Cancel)
Press to cancel an operation. Press to cancel a programmed print job and clear it from the machine’s memory.
The LED lights up depending on the machine’s power status.
Power On/Off
• Turn the machine on by pressing .
• Turn the machine off by pressing and holding down
5. Near Field Communication (NFC)
.
If your Android™ device supports the NFC feature, you can print from your mobile device by touching it to the NFC symbol on the control panel.
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Related Information
• Introduction to Your Brother Machine
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Home > Introduction to Your Brother Machine > Touchscreen LCD Overview
0 Max

Touchscreen LCD Overview

Related Models: HL-3190CDW
From the Home screen, you can access the WiFi setup, Toner level, Settings, and Functions screens.
The Home screen displays the machine's status when the machine is idle. When displayed, this screen indicates that your machine is ready for the next command.
1. (Wireless Status)
If you are using a wireless connection, a four-level indicator in the Home screen displays the current wireless signal strength.
• If you see at the top on the screen, press to select a wireless connection method, or edit an existing
wireless connection.
2. [Toner]
Displays the remaining toner life. Press to access the [Toner] menu.
3. [Settings]
Press to access the [Settings] menu.
Use the Settings menu to access all of your Brother machine's settings.
If Setting Lock has been turned on, a lock icon
appears on the LCD. You must unlock the machine to
change any settings.
4. [Functions]
Press to access the Functions screen.
•
[Secure Print]
Press to access the Secure Print option.
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Warning icon
The warning icon appears when there is an error or maintenance message; press to view it, and
then press to return to Ready Mode.
NOTE
This product adopts the font of ARPHIC TECHNOLOGY CO.,LTD.
Related Information
• Introduction to Your Brother Machine
14
Home > Introduction to Your Brother Machine > How to Navigate the Touchscreen LCD

How to Navigate the Touchscreen LCD

Related Models: HL-3190CDW
Press your finger on the LCD to operate it. To display and access all the options, press a or b on the LCD to scroll through them.
The following steps explain how to navigate through changing the machine's setting. In this example, the LCD Backlight setting is changed from [Light] to [Med]:
IMPORTANT
DO NOT press the LCD with a sharp object such as a pen or stylus. It may damage the machine.
NOTE
DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine. Doing this may cause an error.
1. Press [Settings] > [All Settings].
2. Press a or b to display the [General Setup] option, and then press [General Setup].
3. Press a or b to display the [LCD Settings] option, and then press [LCD Settings].
4. Press [Backlight].
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5. Press[Med].
6. Press .
Related Information
• Introduction to Your Brother Machine
16
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows)

Access Brother Utilities (Windows)

Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
• (Windows 7, Windows Server 2008 and Windows Server 2008 R2)
Click
• (Windows 8 and Windows Server 2012)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• (Windows 8.1 and Windows Server 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• (Windows 10 and Windows Server 2016)
Click
2. Select your machine (where XXXX is the name of your model).
(Start) > All Programs > Brother > Brother Utilities.
> Brother > Brother Utilities.
(if you are using a touch-
3. Choose the operation you want to use.
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Related Information
• Introduction to Your Brother Machine
• Uninstall the Brother Software and Drivers (Windows)
18
Home > Introduction to Your Brother Machine > Access Brother Utilities (Windows) > Uninstall the Brother
Software and Drivers (Windows)

Uninstall the Brother Software and Drivers (Windows)

1. Do one of the following:
• (Windows 7, Windows Server 2008 and Windows Server 2008 R2)
Click
• (Windows 8 and Windows Server 2012)
Tap or click (Brother Utilities) either on the Start screen or the desktop.
• (Windows 8.1 and Windows Server 2012 R2)
Move your mouse to the lower left corner of the Start screen and click
based device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
• (Windows 10 and Windows Server 2016)
Click
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
(Start) > All Programs > Brother > Brother Utilities.
(if you are using a touch-
> Brother > Brother Utilities.
Related Information
• Access Brother Utilities (Windows)
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Home > Paper Handling

Paper Handling

• Load Paper
• Paper Settings
• Unprintable Area
• Recommended Print Media
• Using Special Paper
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Home > Paper Handling > Load Paper

Load Paper

• Load and Print Using the Paper Tray
• Load and Print Paper in the Manual Feed Slot
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Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray

Load and Print Using the Paper Tray

• Load Paper in the Paper Tray
• Printing Problems
• Error and Maintenance Messages
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Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray
Load Paper in the Paper Tray
• If the Check Size setting is set to On and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper size and paper type. Change the paper size and paper type settings if needed, following the LCD instructions.
• When you load a different size and type of paper in the tray, you must also change the Paper Size and Paper Type settings in the machine, or on your computer.
1. Pull the paper tray completely out of the machine.
2. Press and slide the paper guides to fit the paper.
Press the green release levers to slide the paper guides.
3. Fan the stack of paper well.
4. Load paper in the paper tray with the printing surface face down.
When you use preprinted paper, load the paper in the correct orientation. See Related Information: Change
Machine Settings to Print on Preprinted Paper in the Paper Tray.
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5. Make sure the paper is below the maximum paper mark (b b b).
Overfilling the paper tray will cause paper jams.
6. Slowly push the paper tray completely into the machine.
7. Lift the support flap to prevent paper from sliding off the output tray.
Related Information
• Load and Print Using the Paper Tray
• Change Machine Settings to Print on Preprinted Paper in the Paper Tray
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Home > Paper Handling > Load Paper > Load and Print Using the Paper Tray > Load Paper in the Paper
Tray > Change Machine Settings to Print on Preprinted Paper in the Paper Tray
Change Machine Settings to Print on Preprinted Paper in the Paper Tray
When you use preprinted paper for 2-sided printing, change the machine's settings.
DO NOT load different sizes and types of paper in the paper tray at the same time. Doing this may cause the paper to jam or misfeed.
Orientation
For 1-sided printing:
• face down
• top edge towards the front of the paper tray
For automatic 2-sided printing (long edge binding):
• face up
• bottom edge towards the front of the paper tray
>> HL-3160CDW >> HL-3190CDW
HL-3160CDW
1. Press a or b to display the [Printer] option, and then press OK.
2. Press a or b to display the [2-sided] option, and then press OK.
3. Press a or b to display the [Single Image] option, and then press OK.
4. Press a or b to display the [2-sided Feed] option, and then press Go.
HL-3190CDW
1. Press [Settings] > [All Settings] > [Printer] > [2-sided] > [Single Image] > [2-
sided Feed].
2. Press .
Related Information
• Load Paper in the Paper Tray
25
Home > Paper Handling > Load Paper > Load and Print Paper in the Manual Feed Slot

Load and Print Paper in the Manual Feed Slot

• Load and Print Paper in the Manual Feed Slot
• Load and Print on Labels in the Manual Feed Slot
• Load and Print on Envelopes in the Manual Feed Slot
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