Brother HL 1270N User Manual 2

Page 1

Brother Laser Printer

HL-1270N

Network built in model

User’s Guide

Please read this manual thoroughly before using the printer. You can print or view this manual from the CD-ROM at any time, please keep the CD- ROM in a convenient place for quick and easy reference at all times.

Page 2

CHAPTER 1 ABOUT THIS PRINTER

What is included in the carton?...............................1-1

Carton Components...................................................................1-1

About your printer...................................................1-2

Features of your printer...........................................1-3

What are the available printer options?...................1-8

Choosing a location.................................................1-9

Power Supply.............................................................................1-9

Environment..............................................................................1-9

System Requirements for the Brother Printing Solution

for Windows ®........................................................................1-10

What kind of paper can I use?...............................1-11

How to load paper in the Paper Cassette...............1-16

How to use the Manual Feed Slot..........................1-19

How to print on both sides of the paper

(Manual Duplexing).............................................1-24

What do the LED indications mean?.....................1-27

Ready (Paper) LED indications...............................................1-28

Data (Toner) LED indications.................................................1-29

Drum LED indications............................................................1-31

Alarm LED indications............................................................1-31

Control Panel Button Operations............................................1-32

More Features..........................................................................1-33

Page 3

CHAPTER 2 OPTIONS

Optional Accessories and Supplies..........................2-1

The Lower Tray unit...............................................2-2

How to add extra Memory.......................................2-3

How to install additional SIMM memory.................................2-4

CHAPTER 3 MAINTENANCE

How to replace the Toner Cartridge.........................3-3

How to replace the Drum Unit................................3-9

How to clean the printer........................................3-14

Cleaning the printer exterior...................................................3-14

Cleaning the printer interior and Drum Unit...........................3-16

Page 4

CHAPTER 4 TROUBLESHOOTING

Identifying your problem..........................................4-1

Control Panel Indications........................................4-2

Operator calls and how to clear them........................................4-2

Service call indications..............................................................4-4

Error Messages in the Status Monitor.....................4-6

Error Message Printouts..........................................4-8

Paper Handling........................................................4-9

PAPER JAMS and how to clear them...................4-10

Other ..................................................................4-15

For DOS users..........................................................................4-15

For Apple Macintosh Computers user....................................4-16

For iMac and Power Macintosh G3 with USB.......................4-16

Improving the print quality....................................4-17

How to print correctly...........................................4-23

For DOS users..........................................................................4-24

iii

Page 5

APPENDIX

Printer Technical Specifications.............................A-1

Printing.....................................................................................A-1

Functions..................................................................................A-3

Electrical and Mechanical........................................................A-4

Parallel Interface Specifications.............................A-5

USB (Universal Serial Bus) Interface....................A-7

Network Interface...................................................A-8

Emulation Modes...................................................A-9

Resident Font.......................................................A-10

Bitmapped Fonts.....................................................................A-10

Scalable Fonts.........................................................................A-11

75 Scalable and 12 Bitmapped Fonts.....................................A-11

Symbol Sets / Character Sets................................A-13

OCR Symbol Sets...................................................................A-13

HP LaserJet 6P Mode.............................................................A-13

EPSON Mode.........................................................................A-14

IBM Mode..............................................................................A-14

Page 6

Definitions of Warnings, Cautions, and Notes

The following conventions are used in this User’s Guide:

Warning

Indicates warnings that must be observed to prevent possible personal injury.

Caution

Indicates cautions that must be observed to use the printer properly or prevent damage to the printer.

Note

✒

Indicates notes and useful tips to remember when using the printer.

To Use the Printer Safely

Warning

After you have just used the printer, some internal parts of the printer are



extremely printer, never touch the shaded parts shown in the following illustration.

HOT

. When you open the front cover or rear cover of the

High Temperature

Front view Rear view

There are high voltage electrodes inside the printer. Before cleaning the



printer, make sure you have turned off the power switch a nd unplugged the power cord from the power outlet.

Turning off the Power Switch and Unplug the Printer

High Temperature

Page 7

Shipment of the Printer

If for any reason you must ship your Printer, carefully package the Printer to avoid any damage during transit. It is recommended that you save and use the original packaging. The Printer should also be adequately insured with the carrier.

Caution

When shipping the Printer, the DRUM UNIT assembly including the TONER CARTRIDGE must be removed from the Printer and placed in the plastic bag.

Failure to remove the unit and place it in the plastic bag during shipping will cause severe damage to the Printer and will VOID THE WARRANTY.

1 Remove the Drum unit assembly.

3 Remove the AC cord from the

printer. Re-pack the printer.

2 Place it in the plastic bag and seal

the bag completely.

Page 8

(For USA & CANADA Only)

For technical and operational assistance, please call:

In USA 1-800-276-7746 (outside California)

949-859-9700 Ext. 329 (within California)

In CANADA 1-800-853-6660

514-685-6464 (within Montreal)

If you have comments or suggestions, please write us at:

In USA Printer Customer Support

Brother International Corporation 15 Musick Irvine, CA 92718

In CANADA Brother International Corporation (Canada), Ltd.

- Marketing Dept. 1, rue Hôtel de Ville Dollard-des-Ormeaux, PQ, Canada H9B 3H6

BBS For downloading drivers from our Bulletin Board Service, call: In USA 1-888-298-3616 In CANADA 1-514-685-2040 Please log on to our BBS with your first name, last name and a four digit number for your password. Our BBS supports modem speeds up to 14,400, 8 bits no parity, 1 stop bit.

Fax-Back System Brother Customer Service has installed an easy to use Fax-Back System so you can get instant answers to common technical questions and product information for all Brother products. This is available 24 hours a day, 7 days a week. You can use the system to send the information to any fax machine, not just the one you are calling from. Please call 1-800-521-2846 (U.S.A) or 1-800-681-9838 (Canada) and follow the voice prompts to receive faxed instructions on how to use the system and your index of Fax-Back subjects.

DEALERS/SERVICE CENTERS (USA only) For the name of an authorized dealer or service center, call 1-800-284-4357.

SERVICE CENTERS (Canada only) For service center addresses in Canada, call 1-800-853-6660

INTERNET ADDRESS For technical questions and downloading drivers:

http://www.brother.com

vii

Page 9

CHAPTER 1 ABOUT THIS PRINTER

What is included in the carton?

Carton Components

When you unpack the printer, check to see that you have all of the following items:

CHAPTER 1 ABOUT THIS PRINTER

AC power cord

Printer

CD-ROM

Fig. 1-1 Components in the Printer Carton

Components may differ from one country to another.

Floppy

Drum unit assembly (with toner cartridge included)

Documents

disk

1-1

Page 10

About your printer

Tray extension flap

Manual feed slot

Control panel

Face down output tray

Paper cassette

10/100BASE TX

Front cover

Manual feed paper guides

Fig. 1-2 Front View

Rear cover

Modular jack for lower tray unit

L FA TEST

Test button

LED

10/100Base TX port

Fig. 1-3 Network Board Fig. 1-4 Rear View

1-2

Parallel Interface connector

USB (Universal Serial Interface Bus) connector

AC power inlet

Page 11

Features of your printer

❏ High Resolution and Fast Printing Speed

True 600 x 600 dots per inch (dpi) and 1200 x 600 dpi for graphics with microfine toner and up to 12 pages per minute (ppm) print speed (A4 or Letter paper).

❏ Front Operation

CHAPTER 1 ABOUT THIS PRINTER

Basic operation of the printer can be done from the front of you..

❏ Versatile Paper Handling

This printer loads paper automatically from the paper cassette. The paper cassette can hold A4, letter, B5, Executive, A5 and A6 size paper. The manual feed slot allows you to load paper one sheet at a time, so you can use a variety of types and sizes of paper. For additional information, see “What kind of paper can I use?” in Chapter 1.

1-3

Page 12

❏ Enhanced Printing Performance and User-Friendly Operation for

Windows

The dedicated printer drivers for Microsoft® Windows® 95/98, Windows® 3.1x and Windows NT easily install them into your Windows

4.0 are available on the CD-ROM supplied with your printer. You can

system using our installer program. The driver supports our unique compression mode to enhance the printing speed in Windows applications and allows you to choos e various printer settings including toner save mode, custom paper size, sleep mode, gray scale adjustment, resolution and many layout functions. You can easily set these print options through the Printer Setup Menu.

❏ Quick Print Setup

In a small selection window on your screen, you can easily make changes to settings that you need to change frequently.

❏ Popular Printer Emulation Support

This printer supports four popular printer emulation modes, HP LaserJet 6P (PCL6), PostScript IBM Proprinter XL. When you use DOS application software or Windows earlier, you can use any of these emulations to operate th e printer. The printer also supports auto-emulation switching b etween HP, Brother BR-Script 2 and Epson or HP, Brother BR-Script 2 and IBM. To select the printer emulation, use the Remote Printer Console Program.

Level 2 language emulation (Brother BR-Script Level 2), Epson FX-850 and

version 3.0 or

❏ Printer Status Monitor

The printer driver can monitor the status of your printer using bi-directional communications via parallel, USB and Ethernet Network.

The printer status monitor program can show the current status of your printer. If an error occurs, the status monitor will let you know what to correct. For example, when your printer is out of paper, the status monitor will display “No Paper” and instructions for loading paper.

1-4

Page 13

CHAPTER 1 ABOUT THIS PRINTER

❏ USB Interface (For Windows® 98, iMac and Power Macintosh G3

Using USB)

This printer can be connected using the USB (Universal Serial Bus) Interface to a PC or Mac that has a USB interface. Drivers that allow you to use the USB port are provided on the CD-ROM supplied with the printer.

❏ High Resolution Control & Advanced Photoscale Technology

High resolution control (HRC) technology provides clear and crisp printouts. Use this function to get smooth text print quality.

Advanced Photoscale Technology (APT) enables the printer to print graphics in 256 grayscales, producing nearly photographic quality. Use this function when you want to print photographic images.

❏ Enhanced Memory Management

The printer provides its own data compression technology in the p r inter hardware and the supplied printer driver software, which automatically compresses graphic and font data efficiently into the printer’s memory. With the printer’s stan da rd me mo ry, you can avoid memory errors and print most full page 600 dpi graphic and text data, including larger fonts.

1-5

Page 14

❏ Network Ready

The Brother printer has built in multi protocol network capability as standard. This allo ws multiple host computers to share the printer on a 10/100Mbit Ethernet network. Any user can print their job as if the printer was directly connected to their computer. Users on Windows 95/98, Windows NT, Unix, Novell, Apple Macintosh, LAN server and OS/2 Warp server computer can simultaneously access this printer. For further information, please refer to the ‘Network manual’ supplied with the printer.

Type/Speed 10/100Base TX Ethernet

Auto speed detection

Protocols TCP/IP

DHCP, BOOTP, RARP, NetBIOS over IP LPR/LPD, Port9100, Custom Port, POP3/SMTP SMB Print

TELNET, SNMP, HTTP, TFTP Novell IPX.SPX (Bindery/NDS) AppleTalk

Management Web Based Management

BRAdmin32 Windows based management utility TELNET and Netware Command Console SNMP/MIB II HP JetAdmin/ Web JetAdmin Comp atible

Firmware update 2MB FLASH ROM. Use BRAdmin32 when

upgrading print server software or BOOTP, TFTP PUT/GET or IPX for NETWARE

Other Features

Windows 95/98 Peer to Peer printing software included as standard. Brother Card Monitor software included for easy macro/font management. Brother Internet Print (Printing via Email)

Network Print Configuration button Password protection for Management Access Factory reset

Features for providing multiple service creation with custom setup and rest strings.

1-6

Page 15

❏ Remote Printer Console Program for DOS

The Remote Printer Console (RPC) utility program is avail able on the CD-ROM supplied with your printer. When you operate your computer in a DOS (Disk Operating System) environment, this RPC program allows you to easily change the default settings of the printer such as fonts, page setup, and emulations.

This RPC program also provides a status monitor program, which is a Terminate-and-Stay Resident (TSR) program. It can monitor the printer status while running in the background and report the current status or errors on your computer screen.

❏ Environment-Friendly

Economy Printing Mode

This feature will cut your printing cost by saving toner. For examp le , you can print draft copies for proof-reading. You can select from two economy modes—25% toner save and 50% toner save—through the Windows

printer driver supplied with your printer.

CHAPTER 1 ABOUT THIS PRINTER

Sleep Mode (Power Save Mode)

When the printer is not used for a certain period of time, sleep mode automatically reduces power consumption. This printer consumes less than 6 Watts when in sleep mode.

Low Running Cost

Since the toner cartridge is separate from the drum unit, you must rep lace only the toner cartridge after approximately 3,000 pages, which is both cost effective and ecologically friendly. (

also available for this printer.

The actual number of pages printed with a toner cartridge may vary depending on your average type of print job. The figures quoted are based on 5% co ve rage per page.

You can print up to 20,000 pages with the drum unit, howev e r th ere ar e many factors that determine the actual drum life.

An optional high capacity toner cartridge that will print up to 6,000 pages is

❏ Bar Code Print

This printer can print the followin g 1 1 types of bar codes:

• Code 39 • UPC-E

• Interleaved 2 of 5 • Codabar

• EAN-8 • US-PostNet

• EAN-13 • ISBN

• UPC-A • Code 128

• EAN-128

)

1-7

Page 16

What are the available printer options?



 Lower Tray Unit (LT-400)



A lower tray unit expands the paper source capa c it y . You can load extra paper and switch between the upper and lower paper cassette automatically. See “The Lower Tray Unit” in

Chapter 2.

❏ SIMM (Memory)

The printer has 4.0 Mbytes of standard memory and one slo t for opti onal additional memory. The memory can be expanded up to 36 Mbytes by installing a commercially available single in-line memory modules (SIMM). We recommended that you add memory if you want to print graphics at higher resolutions. . See “How to add extra

Memory” in Chapter 2.

1-8

Page 17

Choosing a location

Please take note of the following before using the printer.

Power Supply

• Use the printer within the specified power range.

AC power: ±10% of the rated power voltage in your country Frequency: 50 Hz (220 V– 240 V) or 50/60 Hz (110–120 V)

Check the rating plate on the back of the p r inter for your model’s specification.

• The power cord, including extensions, should not exceed 5 meters (16.5 feet).

• Do not share the same power circuit with other high-power appliances, par ticularly an air

conditioner, copier, shredder and so on. If it is unavoidable that you must use the printer with these appliances, it is recommended that you use an isolation transformer or a highfrequency noise filter.

• Use a voltage regulator if the power source is not stable.

CHAPTER 1 ABOUT THIS PRINTER

Environment

• The printer should be installed near a power outlet, that is easily accessible.

• Use the printer only within the following ranges of temperature and humidity. Ambient temperature: 10_C to 32.5_C (50_F to 90.5_F) Ambient humidity: 20% to 80% (without condensation)

• The printer should be used in a well ventilated room.

• Place the printer on a flat, horizontal surface.

• Keep the printer clean. Do not place the printer' in a dusty place.

• Do not place the printer where the ventilation hole of the printer’ s fan is obstructed. Allow

approximately 100 mm (4 inches) of space between the printer’s fan and the wall.

• Do not place the printer where it is exposed to direct s u nl ight. If the printer is must be set up near a window, cover the window with a blind or heavy curtain to protect the printer from direct sunlight.

• Do not place the printer near devices that contain magn ets or gen e rate magnetic fields.

• Do not subject the printer to strong physical shocks or vibrations.

• Do not expose the printer to open flames or salty or co rrosive gasses.

• Do not place objects on top of the printer.

• Do not place the printer near an air conditioner.

• Keep the printer horizontal when you move it.

• Do not cover the slots in the top cover.

1-9

Page 18

System Requirements for the Brother Printing Solution for Windows

The following tables list the system requirements needed to setup and the printer using the Brother Printing Solution for Windows

• IBM PC or compatible with 80486 SX or higher micr oprocessor

• 10 MB of space available on your hard disk for the printer driver and all fonts

• Microsoft Windows

3.1/3.11, Windows® 95/98 or Windows NT® 4.0

1-10

Page 19

What kind of paper can I use?

Media Type

Paper type Paper size

Paper Cassette (standard) Cut Sheet

Transparency Manual feed sFeed Slot

Optional Lower Paper Cassette

Cut sheet

Envelope

Organizer Transparencies Labels Other Sizes

Cut Sheet letter, A4, ISO B5, Executive, A5

CHAPTER 1 ABOUT THIS PRINTER

letter, A4, ISO B5, Executive, A5, A6, legal (US and Canada Only) and A4 and letter letter, A4, B5 (JIS/ISO), Executive,

A5, A6, legal

COM 10, Monarch, C5, DL and

ISO B5

Day-Timer

J, K, L A4, Letter A4, Letter 70-216 x 116-356 mm,

2.75-8.5 x 4.57 -14 inches

and legal (US and Canada Only)

Paper Specifications

Paper Cassette

Cut Sheet

Basis Weight 64 to 105 g/m

(17 to 28 lb.)

Caliper 0.08 to 0.13 mm

(0.003 to 0.005 inches)

Moisture Content 4% to 6% by weight

Manual Feed Slot

Cut Sheet Envelope

Basis Weight 64 to 158 g/m

(17 to 43 lb.) Basis Weight 64 to 158 g/m Caliper 0.08 to 0.2 mm

(0.003 to 0.008 inches)

Moisture Content 4% to 6% by weight 4% to 6% by weight

75 to 90 g/m (20 to 24 lb.)

75 to 90 g/m2 single thickness

0.084 to 0.14 mm (0.003 to 0.005 inches) single thickness

single thickness

1-11

Page 20

Note



• We recommend that you use only labels or transparencies that are designed for laser

printer use.

• To avoid damage to the printer, the printing spe e d ma y ch ange for the paper size you are

using.

Paper Capacity

Upper Paper Cassette

A4/Letter paper: Approx. 250 sheets of 80 g/m

Transparency 10 sheets

Output tray (printed pages are face down)

A4/Letter paper: Approx. 150 sheets of 80 g/m

Up to 27 mm (1.06 inches) in height (up to the mark)

Rear Output tray (printed pages are face up)

Thicker paper: Single sheet of thicker paper

Recommended Paper

Cut Sheet: Xerox 4200 (in USA) /

Xerox 80 Premier Paper (in Europe) or

equivalent

Label: Avery laser label or equivalent

Transparency: 3M CG3300 or equivalent

1-12

Page 21

Remarks

CHAPTER 1 ABOUT THIS PRINTER

We recommend that you test paper on this printer before purchasing large quantities, especially paper of a special type, size or thickness.

Avoid using coated paper, for example, vinyl coated paper.

Avoid using preprinted or highly textured paper.

For optimum print quality, use only the recomm en ded type of paper, especially when using plain paper or transparencies. For more information on paper specificat ions, consult your nearest Brother authorized sales representative or place of purchase.

If the paper has difficulty feeding from the paper casset te, use th e manual feed slot and try again.

To avoid damage to the printer drum unit, do not use acid pa per. Use neutral paper.

For optimum print quality, make sure you have selected the appropriate media type in the printer driver.

Using the printer for special print jobs (for example, printing nam e car ds) for long periods of time, may degrade the print quality or shorten the life of the drum unit.

Cut Sheet

For best print quality we recommend you use long-grained. Using short-grained paper may cause a paper jam. If you are using short-grained paper, it may be the cause of paper jams.

Labels / Transparencies

Do not feed labels with the carrier sheet exposed because it wi ll damage your printer.

We recommend you use only labels or transparencies that ar e d e s igned for use in laser printers.

1-13

Page 22

Special Paper

To avoid paper jams and misfeeds when using paper with punched holes (for example, organizer sheets), fan the paper well.

Do not use organizer sheets that are stuck together. The glue that is used m ay cause damage to the printer.

Before using any paper, make sure that it is not curled. If it is curled, straighten the paper as much as possible. Feeding curled paper can cause paper jams a nd misfeeds.

Fig. 1-5 Fan the Paper and

Straighten the Paper

Do not load different types of paper in the paper cassette at the same time, this may cause paper jams or misfeeds.

1-14

Page 23

Envelopes

CHAPTER 1 ABOUT THIS PRINTER

The following types of envelopes are not rec ommended.

_ Damaged, curled, wrinkled, or irregularly shaped envelopes _ Extremely shiny or highly textured envelopes _ Envelopes with clasps _ Envelopes with self-adhesive closures _ Envelopes of baggy construction _ Envelopes not sharply creased _ Embossed envelopes _ Envelopes already printed by a laser printer _ Envelopes pre-printed on the inside _ Envelopes that cannot be arranged uniformly when placed in a pile

Printable Area

The figure below shows the physically printable area.

4.2 mm

(0.17 in.)

6.35 mm

(0.25 in.)

Fig. 1-6 Envelopes

5.1 mm

(0.20 in.)

,,,,,,

Unprintable area

,,,,,,

4.2mm

(0.17 in.)

Fig. 1-7 Printable Area

1-15

Page 24

How to load paper in the Paper Cassette



Pull the paper cassette completely out of the printer.

Fig. 1-8 Pull out the paper cassette

Slide the width and length paper guides to fit the size of paper yo u want to load. Make sure

the tip of the paper guides fit into the slots correctly.

Fig. 1-9 Adjust the paper guides

1-16

Page 25

CHAPTER 1 ABOUT THIS PRINTER



Load paper into the paper cassette. Make sure that the paper is flat in the cassette in all four

corners.

Fig. 1-10 Load the paper

Note



Do not load more than 250 sheets of paper (80 g/m2) in the cassette, or paper jams may occur. Paper can be loaded up to the maximum paper height guide.

Fig. 1-11 Maximum Paper Height Guide

1-17

Page 26



Slide the paper cassette into the printer until it locks into place.

Note



• Unfold the output tray extension to prev ent the paper from sliding off the front output

tray.

Fig. 1-12 Unfold the output tray extension

• If you choose not to use the output tray extension, we recommend that you remove printed

pages immediately they exit the printer.

Caution

Remove each sheet immediately especially when you use sp ecial paper such as transparencies.

Fig. 1-13 Remove each sheet

1-18

Page 27

How to use the Manual Feed Slot

Note



• Use both hands to insert the paper into the manual feed slot.

• When you insert paper into the manual feed slot, the printer turns on the manual feed

mode.

• We recommended you use the paper cassette when you are using paper that is between A4

and A6 in size and between 64 g/m2 and 105 g/m2.

You can also view the technique of manually loading one sheet of paper at a time in the instructional video on the supplied CD-ROM.

CHAPTER 1 ABOUT THIS PRINTER



Select Manual feed mode in the printer driver.

<Windows® 95 / 98 and Windows 3.1x>

1-19

Page 28

<WindowsNT® 4.0>



Send the print data to the printer.

Note



A “NO PAPER” message is shown in the Status Monitor until you insert a sheet of paper into the manual feed slot.

Fig. 1-14 Select manual feed mode

1-20

Page 29

CHAPTER 1 ABOUT THIS PRINTER



Use both hands to slide the manual feed slot paper guides to the paper width to be used.

Fig. 1-15 Set the width of the manual feed slot paper guides



Using both hands, insert the paper into the manual feed slot until the front edge of the paper

touches the paper feed roller. Hold the paper in this position until the printer feeds in the paper a short distance, then let go of the paper.

Fig. 1-16 Insert the paper

After the printer ejects the printed page, repeat Step 4 for each sheet of paper you want to

print.

1-21

Page 30

To print on thicker paper and card stock

When you rear cover is lifted up, the printer has a straight paper path from the manual feed slot to the rear of the printer. Use this paper feed and output method when you want to print on thicker paper or card stock.

☛ 1. Select manual feed mode in the printer dr iv er.

☛ 2. Lift up the rear cover at the rear of the printer.

☛ 3. Send the print data as usual.

Note

✒

A “NO PAPER” message is shown in the Status Monitor until you insert a sheet of paper into the manual feed slot.

Fig. 1-17 Lift up the rear cover

1-22

Page 31

CHAPTER 1 ABOUT THIS PRINTER



Use both to slide the manual feed slot paper guides to the paper width be used.



Using both hands, insert the paper into the manual feed slot until the front edge of the paper

touches the paper feed roller. Hold the paper in this position until the printer feeds in the paper a short distance, then let go of the paper.

After the printer ejects the printed page, repeat Step 5 for each sheet of paper you want to

print.

Close the rear cover of the printer.

Caution

• Remove each sheet immediately after it exits printer. Stacking the sheets may cause them

to curl or jam.

Fig. 1-18 Remove each sheet immediately

1-23

Page 32

How to print on both sides of the paper (Manual Duplexing)

The supplied printer drivers for Windows® 95/98, Windows® 3.1x and Windows NT® 4.0 all enable manual duplex printing. Fo r m o re in formation about how to make the settings, see the Help text in the printer driver.

Guidelines for printing on both sides of the paper

1 It may cause wrinkling if the paper is too thin.

2 If paper is curled, straighten it and then place it in the paper cassette.

3 The paper type should be regular paper. Do not use bond paper.

4 When placing paper in the paper cassette, empty the cassette first, then insert the printed

paper only, printed side face up. (Do not ad d printed paper on top of unprinted paper.)

5 If the paper is not feeding correctly, it is possible that the paper is curled. Remove the

paper and straighten it.

1-24

Page 33

CHAPTER 1 ABOUT THIS PRINTER

To print on both sides of the paper from the paper cassette



Select the required manual duplex printing mode from the driver.

The printer automatically will print all the even numbered pages on one side of the paper first.

Remove the printed even numbered pages from the output tray and re-insert them into the

paper cassette, loading the paper with the side to be printed (blank side) face down, and the top edge toward you. Follow the instructions on the computer screen.



Fig. 1-19 Paper orientation for the paper cassette

The printer now automatically will print all the odd pages on the reverse side of the paper.

1-25

Page 34

To print on both sides of the paper from the manual feed slot

Caution

• Before re-inserting the sheets, straighten them, or you may get pap e r feed errors.

• The use of very thin or very thick paper is not recommended.

• When you use the Manual Duplex function, it is possible that paper jams may occur or

print quality may not be satisfactory. If a paper jam occurs, please see to “PAPER JAMS

and how to clear them” in Chapter 4 .



Select the required manual duplex printing mode and manual feed mode from the driver.

Using both hands, insert the paper into the manual feed slot with the side to be

printed first facing up. Follow the instructions on the computer screen. Repeat this process until y ou have printed all the even numbered pages.

Remove the printed even numbered pages from the output tray and re-insert them in order into

the manual feed slot, loading the paper with the side to be printed (blank side) face up, and the top of the printed side towards the printer. Follow the instructions on the computer screen.



Fig. 1-20 Paper operation for the manual feed slot

Repeat Step 3 until you have printed all the odd numbered pages on the reverse side of the

paper.

1-26

Page 35

What do the LED indications mean?

This section refers to the LED and button on the printer control panel.

The LED indications shown in the table below are used in the illustrations in this chapter.

CHAPTER 1 ABOUT THIS PRINTER

❍



LED is Off LED is Blinking

LED is On

Drum

Ready Paper Alarm Toner Data

Fig. 1-21 LEDs and Button on the Control Panel

Note

✒

When the power switch is off or the printer is in sleep mode, all LEDs including the LED will be off.

1-27

Ready

Page 36

Ready (Paper) LED indications

Ready

The

LED indicates the current status of the printer.

LED Printer status

Off

❍

Blinking (Blinking at 1 second intervals)

The power switch is off or the printer is in sleep mode. If the printer is in sleep mode, it will wake up automatically when it receives data or when you press the control panel button.

The printer is warming up. (Blinking at 2 seconds intervals) The printer is cooling down and stops printing until the internal temperature of the printer is lower. The printer is ready to print.



The

Ready

LED also works as the

Paper

LED when the

blink simultaneously to indicate a paper error

LED Error Action

Paper jam

Clear the paper jam referring to Chapter. See Chapter 4 “PAPER

Drum

Ready Paper Alarm Toner Data

No paper

JAMS and How to clear them” and

press the panel button if the printer does not automatically resume printing.

Load paper in the printer. See “How to load paper into the Paper cassette” in Chapter 1. Then press the p ane l button.

Misfeed

Reinstall the paper and press the panel button.

No paper Load paper in the printer referring to

“How to load paper into the Paper cassette” in Chapter 1 and press the

panel button.

Alarm

LED is also lit. They will

1-28

Page 37

Data (Toner) LED indications

Data

The

Blinking The printer is receiving data from the compute r or the printer is

LED indicates the current status of the print da ta process.

LED Printer status

Off

❍

The printer has no print data.

processing data in memory.

CHAPTER 1 ABOUT THIS PRINTER



Print data remains in the printer memory. If the long period of time and nothing has printed, press the button to print the remaining data.

Data

LED is on for a

1-29

Page 38

This LED also works as the

Toner

LED when the

Alarm

LED is also lit. They will blink simultaneously to indicate a toner error. See “How to replace the Toner cartridge” in Chapter

3 .

LED Error Action

Toner low Indicates that the toner cartridge is

nearly empty. Purchase a new toner

Drum

Ready Paper Alarm Toner Data

Blinking every 5 seconds

cartridge and have it ready for when Toner empty is indicated.

Toner empty Replace the toner cartridge with a new

one. See “How to replace the Toner

Drum

Ready Paper Alarm Toner Data

Cartridge” in Chapter 3.

1-30

Page 39

Drum LED indications

The Drum LED indicates the drum unit is nearly at the end of its life.

LED Printer status

The drum unit can be used.

❍

The drum unit is near the end of its life. Purchase a new drum unit to

●

replace the current one. See “How to replace the drum unit” in

Chapter 3.

CHAPTER 1 ABOUT THIS PRINTER

Alarm LED indications

The Alarm LED blinks (with no other LEDs) to indicate a printer error status such as “COVER OPEN” or “MEMORY FULL.” If any other error occurs, the printer indicates the error by blinking the Alarm LED with another LED or by printing an error report. For

additional information, see “Control Panel Indications” in Chapter 4.

1-31

Page 40

Control Panel Button Operations

The control panel button is used for the following purposes depending on the situation.

Cancel Printing

If you press the button during printing, the printer immediately stops printing and ejects the paper.

Wake-Up

If the printer is in sleep mode, pressing the button wakes it up into the Ready mode. It will take up to 45 seconds for the printer to go into the

Form Feed

Data

If the printer memory: this operation is called “Form Feed.”

LED is on, press the button. The printer prints any data that is re maining in the

Ready

mode.

Error Recovery

If an error occurs, the printer will recover from some errors automatically. If the error does not clear automatically, then press the button to clear the error and continue print.

1-32

Page 41

More Features

The printer has the following useful features:

Sleep Mode

When the printer does not receive data for a certain period of time (timeout), it enters sleep mode. Sleep mode acts as though the printer was turned off. The default timeout is 5 minutes, it is automatically adjusted to the most suitable time-out setting depending on the frequency of your printer use (Intelligent Sleep Mode). While the printer is in sleep mode, all the LEDs are off and it is as if the printer was turned off, however the printer can still receive data from the computer. The printer automatically wak es up when it rec eives at print file or document. Pressing the button also wa kes up the printer.

CHAPTER 1 ABOUT THIS PRINTER

Note

✒

• When the printer goes into sleep mode, the fan will not stop until the printer engine has

cooled down.

• Sleep mode allows the print engine to cool, so the temperatur e of your room and how long

the printer has been in sleep mode affects the warm-up time. This warm-up time can take up to 45 seconds. The

• You can change the timeout for sleep mode wi th the supplied printer driver (all models) or

Remote Printer Console program. Refer to the Help section in the printer driver or RPC program for more information about the sleep mode setting.

Ready

LED will blink to indicate that the printer is warming up.

1-33

Page 42

Test Print Mode

The printer has the following test print modes. Follow these steps:

☛ 1. Make sure that the front cover is closed.

☛ 2. Hold down the control panel button and turn on the power switch. Keep the button depressed

until the

The

Drum

LED comes on.

Drum

LED illuminates to indicate that the printer is in the test print mode.

☛ 3. Release the button and then press it again to execute the test print, or hold down the button to

select another option as shown in the table below and then release the button and press it again to execute the selected option.

LED Lit Choice Function

Drum

Ready

Alarm

Data

Test Sample Page The printer prints a test sample page.

The printer returns to the Ready status after

printing. Print Config & Print Fonts I

Factory Reset The printer is restored to the factory setting

Hex Dump Print The printer can print data as hexadecimal

The printer prints the current configu r atio n

of the printer and a list of the internal fon ts.

The printer returns to the Ready status after

printing.

and permanent fonts and macros are

cleared.

The printer returns to the Ready status after

printing.

values so that you can check data errors and

problems. To exit from this mode, you

must turn off the printer.

1-34

Page 43

CHAPTER 2 OPTIONS

Optional Accessories and Supplies

This printer has the following optional accessories and supplies, and you can increase the capabilities of the printer with these items.

Supplies

Item Information 1 Toner cartridge See page 3-3 2 Drum unit See page 3-9

CHAPTER 2 OPTIONS

Item Features Information 1 Lower Tray Unit Paper feeder and

250 sheet tray

2 SIMM The memory can be expanded

up to 36 Mbytes

See page 2-2

See page 2-3

2-1

Page 44

The Lower Tray unit

The lower tray unit is an optional device that functions as a third paper source. It can hold a maximum of 250 sheets of paper (80 g/m To purchase the optional lower tray unit, please see the dealer or store where you purchased the printer.

Fig. 2-1 Loading Paper in the Lower Tray Unit

With the lower tray unit installed, load paper in the lower paper cassette in exactly the same way that you load paper in the upper paper cassette.

As shown below, the paper sizes that may be used in the lower paper cassette are not the same as the paper sizes for the upper paper cassette.

Paper type Available size Weight and capacity

Cut sheet letter, A4, ISO B5, Executive, A5

and legal (US and Canada Only)

Caution

If a paper jam occurs when using the lower tray unit, check for correct installation of the paper cassette.

64 to 105 g/m2 plain paper (17 to 28 lb.) 250 sheets

2-2

Page 45

How to add extra Memory

This printer has 4 Mbytes of standard memory and a slot for option al additional memory. The memory can be expanded up to a total of 36 Mbytes by installing a commercially available single in-line memory module (SIMM).

Additional memory is useful and may be necessary if you are using the Page Protection function.

It will also help if you are printing a page that is complex or at high resolution or is a complex PostScript Document.

This printer can accept memory SIMM with the following specifications:

Speed 60 nsec - 80 nsec Pin Type 72 pin Height 35.00 mm (1.38”) or

less

Output 32 bit or 36 bit

CHAPTER 2 OPTIONS

✒ Note

This printer can also support a resolution of true 600 dpi and 1200 x 600 dpi under Windows 95/98, Windows® 3.1x and Windows NT® 4.0 with the supplied printer driver. We recommend that you expand the printer memory to avoid an y me mory full errors.

✒ Note

The printer has only one slot for a SIMM upgrade. If y o u want to increase your printer memory again after you have already installed a SIMM module into t he slot, you must remove the previously installed SIMM first. For example, if you had previously increased the printer memory from the standard 4MB to 12MB by adding an 8MB SIMM and you wish to increase your total memory to 36 MB, you must remove the installed 8MB SIMM and install a new 32MB SIMM into the printer.

2-3

Page 46

How to install additional SIMM memory

To install the SIMM, follow these steps:

☛ 1

Turn off the power switch and unplug the AC cord from the AC outlet. Disconnect the cable

from the printer.

Fig.

Unplug the AC Cord and Disconnect the Interface Cable

2-2

2-4

Page 47

CHAPTER 2 OPTIONS

Caution

Be sure to turn off the power switch and unplug the AC cord to the printer before installing or removing the SIMM to/from the main contro ller PCB.

☛ 2

☛ 3

Open the Rear Paper exit cover. Unscrew the screws securing the access cover and remove it.

Fig.

Removing the Main Controller PCB

2-3

Unscrew the network board securing screws and remove it.

Fig.

Removing the Network Board

2-4

2-5

Page 48

☛ 4

Unpack the SIMM and hold it by its edge.

Caution

SIMM boards may be damaged by even a small amount of static electricity. Do not touch the memory chips or the board surface. When h a n dling the board and before installing or removing it, wear an antistatic wrist strap, or frequently touch the surface of the antistatic package or bare metal on the printer.

☛ 5

☛ 6

Install the SIMM into the slot at an angle and then ge n tly push it toward the vertical until it

clicks into place.

Fig.

Re-install the network board and secure it with the screws removed in 3 above.

Install the SIMM

2-5

☛ 7

☛ 8

☛ 9

Secure the access cover with the

Reconnect the cable from your computer. Plug

the power switch.

To check that the SIMM is installed correctly, perform a Test Print “Print Configuration” to see if the current total memory size has been updated.

screws. Close the Rear Paper exit cover.

two

the power cord

2-6

into the AC outlet and turn on

Page 49

CHAPTER 3 MAINTENANCE

The following are maintenance messages that appear on the LEDs. These messages prompt you to replace each of the consumables before they run out.

CHAPTER 3 MAINTENANCE

LED Maintenance Message

Toner empty

Drum

Ready Paper Alarm Toner Data

Drum life

Drum

Ready

Paper

Alarm

Toner

Data

Consumable to Replace Toner cartridge 3,000 pages *

Approximate Life How to

Replace

See 3-3

(Standard toner cartridge)

6,000 pages * (High Capacity toner cartridge)

Drum unit Up to 20,000 pages * See 3-9

3-1

Page 50

Periodic maintenance parts

To maintain print quality, the parts listed below should be replaced after printing the following number of pages.

Item Approximate Life To purchase replacement Fixing unit 50,000 pages * Call Customer Support, see

Separator pad holder assembly Pick up roller assembly

* The actual number of printed pages may v a ry depending on your average type of print job and type of paper. The figures quoted a re ba se d upon 5% coverage per page.

page ix

50,000 pages * Call Customer Support, see

page ix

50,000 pages * Call Customer Support, see

page ix

3-2

Page 51

How to replace the Toner Cartridge

When the Standard Capacity toner cartridge is used, the printer can print approximately 3,000 pages at 5% coverage on A4/Letter size paper with one toner cartridge. When the High Capacity toner cartridge is used, approximately 6,000 pages can be printed under the same conditions. When the toner cartridge is running low, the blink once every 5 seconds to indicate the toner is depleted and will soon run out.

✒ Note

• Actual page count will vary depending on your a ver age document type. (i.e. standard

letter, detailed graphics, etc.)

• We recommend that you always keep a new toner cartridge ready for use in case you get a

toner low warning.

• Discard the used toner cartridge according to y our local regulations. If you are not sure of

them, consult your local dealer. Be sure to seal the toner cartridge tightly so that toner powder does not spill out of the cartridge. Dispose of the used toner cartridge in accordance with local plastic waste regulations.

• We recommend that you clean the printer when you replace the toner cartridge. See “How

to clean the printer” in this chapter. You can view a demonstration on the CD video.

• There are many factors that determine the actual toner life, such as t emperature, humidity,

the type of paper that you use, the number of page s pe r p rint job, etc. Under ideal conditions, the average toner life is estimated at approximately 3,000 pages (Standard Capacity toner cartridge) / 6,000 pages (High Capacity toner cartridge). The actual number of pages that your toner will print may be significantly less than this estimate. Because we have no control over the many factors that determine the actual toner life, we cannot guarantee a minimum number of pages that will be pr inted by your toner.

Alarm

and

CHAPTER 3 MAINTENANCE

Data

(Toner) LEDs

Drum

Ready Paper Alarm Toner Data

Fig. 3-1 Toner low indication

3-3

Page 52

✒ Note

Both Alarm and Data (Toner) LEDs will blink continuously to indicate that the toner is nearly empty. This blinking does not stop until you have installed a new toner cartridge.

The toner cartridge is replaced in the following way. You can also view the toner cartridge replacement method in the instructional video on the supplied CD-ROM:

☛

Open the front cover. Pull out the drum unit assembly.

Fig. 3-2 Removing the drum unit

Caution



It is a good idea to place the drum unit assembly on a piece of cloth or disposable paper in case you accidentally spill or scatter the toner.



To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

Fig 3-3 Electrodes

3-4

Page 53

CHAPTER 3 MAINTENANCE

☛

Place the drum unit assembly on a piece of cloth or disposable paper that is on a flat,

horizontal surface. Pull the toner cartridge out of the drum unit assembly while holding down the lock lever with your right hand.

Fig. 3-4 Removing the old toner cartridge

Caution

Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.

Hold down this Lock Lever.

☛

Unpack the new toner cartridge. Keeping it horizontal, gently rock it from side to side 5 or 6

times to distribute the toner evenly inside th e cartrid ge.

Fig. 3-5 Rocking the toner cartridge

3-5

Page 54

☛

Remove the protective cover.

Caution



Wait to unpack the toner cartridge until immediately before you are ready to install it into the printer. If toner cartridges are left unpacked for a long period of time, the toner life is shortened.



If an unpacked drum unit is subjected to excessive direct sunlight or room light, the unit may be damaged.



Use only a genuine Brother toner cartridge which is specially formulated to ensure top print quality.



Printing with a 3rd party toner or 3rd party toner cartridge may reduce not only the print quality but also the quality and life of the printer itself. It may also cause serious damage to the performance and life of a genuine Brother drum unit. Warranty coverage does not apply to problems caused by the use of 3rd party toner or 3rd party toner cartridges.



Printing with a 3rd party drum unit or OPC drum may red uce not only the print quality but also the quality and life of the printer itself. It ma y also cau se serious damage to the performance and life of a genuine Brother drum unit. Warranty coverage does not apply to problems or damage caused by the use of a 3rd party drum unit or OPC drum.



Install the toner cartridge immediately after you remove the protective cover. Do not touch the shaded part shown below.

Fig.3-6 Remove the protective cover

Fig. 3-7 Developer roller Fig. 3-8 OPC drum

3-6

Page 55

CHAPTER 3 MAINTENANCE

☛

Install the new toner cartridge into the drum unit until it clicks into place. When the toner

cartridge is installed correctly, the lock lever is lifted and lo cks automatically.

Fig. 3-9 Installing the toner cartridge

into the drum unit

Caution

Make sure the toner cartridge is installed correctly, or the toner cartridge may separate from the drum unit when you hold the drum unit assembly.

This Lock Lever is up until this position.

3-7

Page 56

☛

Home Position (▲)

Clean the primary corona wire inside the drum unit by gently sliding the blue tab to the right and the left ends several times. Return the tab to the Home position before reinstalling the drum unit assembly.

Fig. 3-10 Cleaning the primary corona wire

Caution

Make sure that you return the tab to the home position (▲ mark position) before reinstalling the drum unit assembly into the printer otherwise printed pages may have vertical stripes.

☛

Re-install the drum unit assembly into the p r in ter and close the front cover.

Fig 3-11 Re-install the drum unit assembly

3-8

Page 57

How to replace the Drum Unit

The printer uses a drum unit to create the print images on paper. If the Drum LED is lit it indicates the drum unit is near the end of its life. Purchase a new drum unit to replace the current one. Even if the Drum LED is on, you may be able to continue to print without replacing the drum unit for a while. However, if there is a noticeable deterioration in the output print quality even before the Drum LED lights, then the drum unit should be replaced. You should clean the printer when you replace the drum unit. See “How to clean the printer”

in this chapter and in the instructional video on the supplied CD-ROM.

Drum

Ready

Paper

Alarm

Toner

Data

CHAPTER 3 MAINTENANCE

Fig. 3-12 Drum unit near the end of its Life

Caution

When removing the drum unit, handle it carefully because it contains toner.

✒ Note



The drum unit is a consumable, and it is necessary to replace it periodically.



There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and toner that you use, the number of pages per print job, etc. Under ideal conditions, the average drum life is estimated at approximately 20,000 pages. The actual number of pages that your drum will print may be significantly less than this estimate. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.



For best performance, use only genuine Brother toner. The product should be used only in a clean, dust-free environment with adequate ventilation.

3-9

Page 58

You can also view the drum unit replacement method in the instructional video on the supplied CD-ROM.

Follow these steps to replace the drum unit.

☛

Open the front cover of the printer and pull out the drum unit assembly.

Fig. 3-13 Removing the drum unit assembly

Caution

To prevent damage to the printer caused by static electricity, do no touch the electrodes shown

below.

Fig 3-14 Electrodes

3-10

Page 59

CHAPTER 3 MAINTENANCE

☛

Place the drum unit assembly on a piece of cloth or disposable paper that is on a flat,

horizontal surface. Pull the toner cartridge out of the drum unit assembly while holding down the lock lever with your right hand.

Fig. 3-15 Removing the toner cartridge

✒ Note



Discard the used drum unit according to local regulations. If you are not sure of them, consult your local dealer/retailer. Be sure to seal up the drum unit tightly so that toner powder does not spill out o f the unit.



It is recommended to put the drum unit on a piece of disposable paper or cloth in case of accidental toner spill or scatter.



Handle the toner cartridge carefully as it contains toner. If toner scatters and your hands or clothes get dirty, wipe or wash it off with cold water immediately.

Hold down this Lock Lever.

☛

Unpack the new drum unit.

Caution



Only unpack a drum unit immediately before you need to install it into the printer. If an unpacked drum unit is subjected to excessive direct sunlight or room light, the unit may be damaged.



Handle the drum unit carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water immediately.

3-11

Page 60

☛

Install the toner cartridge into the new drum unit until it locks into place, indicated by a click .

When the toner cartridge is installed correctly, the lock lever is lifted automatically.

Caution

Make sure that the toner cartridge is installed correctly, or the toner cartridge may separate from the drum unit when you hold the drum unit assembly.

This Lock Lever is up until this position.

☛

Fig. 3-16 Install the toner cartridge into the drum unit

Install the drum unit assembly in to the printer.

Fig. 3-17 Installing the drum unit

3-12

Page 61

CHAPTER 3 MAINTENANCE

☛

Make sure the printer is turned on, the front cover is open and the

illuminated.

Reset the page counter. See the instructions supplied with the new drum unit.

Caution

When you replace only the toner cartridge, do not reset the page counter.

Close the front cover.

Make sure that the

LED is now off.

Drum

and

Alarm

LEDs are

3-13

Page 62

How to clean the printer

Clean the printer exterior and interior periodically. If printed pages get stained with toner, clean the printer interior and drum unit.

Cleaning the printer exterior

✒ Note

Clean the printer exterior using the information in the following instructions. This procedure is demonstrated in the instructional video on the supplied CD-ROM.

☛

Turn off the power switch and unplug the power cord.

Warning

There are high voltage electrodes inside the printer. Before cleaning the printer, make sure you have turned off the power switch and unplugged the power cord from the power outlet.

Fig. 3-18 Turning off the switch and unplugging the power cord

☛

Use a damp cloth for cleaning.

3-14

Page 63

CHAPTER 3 MAINTENANCE

Caution

Use water or neutral detergents for cleaning. Cleanin g with volatile liquids such as thinners or benzene will damage the surface of the printer.

☛

Wipe dirt and dust away from the printer exterio r with the damp cloth and allow the printer to

dry completely before turning the power on again.

Plug in the power cord.

3-15

Page 64

Cleaning the printer interior and Dr um Unit

✒ Note

Clean the printer interior and the drum unit following the instructions below. You can view this procedure in the instructional video on the supplied CD-ROM.

☛

Turn off the power switch and unplug the power cord.

Warning



There are high voltage electrodes inside the printer. Before cleaning the printer,



make sure you have turned off the power switch and unplugged the power cord from the outlet.

Fig. 3-19 Turning off the switch and unplugging the power cord

Open the front cover of the printer.

☛

Take the drum unit assembly out of the printer and place it to one side.

3-16

Page 65

CHAPTER 3 MAINTENANCE

Warning

After you have just used the printer, some internal parts of the printer are extremely

HOT

. When you open the front cover of the printer, never touch the shaded parts

shown in the following illustration.

☛

High Temperature

Front view Rear view

Fig. 3-20 Inside the printer

Gently wipe the scanner window with a soft dry cloth.

Scanner Window

Fig. 3-21 Cleaning the scanner window

High Temperature

Caution



Do not touch the scanner window with your fingers.



Do not wipe the scanner window with cleaning alcohol (isopropyl).



Handle the drum unit carefully because it contains toner. If toner scatters and your hands or cloths get dirty, immediately wipe or wash it off with cold water.

✒ Note

It is a good idea to place the drum unit on a piece of cloth or disposable paper in case you accidentally spill or scatter the toner.

3-17

Page 66

☛ 5.

Clean the primary corona wire inside the drum unit by gently sliding the tab to the right hand end and left hand end several times.

Home Position (▲)

Fig. 3-22 Cleaning the primary corona wire

☛ 6.

☛ 7.

☛ 8.

☛ 9.

Return the tab to the Home position befo re reinstalling the drum unit assembly into the printer.

Caution

Be sure to position the tab at the Home position, or printed pages may have vertical stripes.

Install the drum unit assembly in to the printer.

See the section “How to replace the Drum unit” earlier in this Chapter.

Close the front cover.

Plug in the power cord and turn on the power switch.

3-18

Page 67

CHAPTER 4 TROUBLESHOOTING

Identifying your problem

First, check the following:

• The power plug is connected correctly and the printer is turned on.

• All of the protective parts have been re moved.

• The toner cartridge and drum unit are installed correctly.

• The Front Cover is completely closed.

• Paper is loaded correctly in the paper cassette.

• The interface cable is securely connected between the printer and computer.

• The correct driver for the printer is installed and selected.

• The PC is set up to connect to the correct printer port.

CHAPTER 4 TROUBLESHOOTING

Printer does not print

If you did not solve your problem with the above checks, please find your problem in the following list and go to the recommended section.

•

• Printer LED is blinking

• •

•

• Status Monitor Error

• •

Message appears

•

• Printed Error Message

• •

•

• Paper Handling

• •

•

• Other

• •

Go to “Control Panel Indications” on page 4-2.

Go to “Error messages in the Status Monitor” on page 4-6.

Go to “Error Messages printouts” on page 4-8.

Go to “Paper Handling” on page 4-9, or “PAPER JAMS and how to clear them” on page 4-10.

Go to “Others” on page 4-15.

Pages are printed, however there are problems with:-

•

• Print quality

• •

•

• Printout is incorrect

• •

Go to “Improving the print quality” on page 4-17.

Go to “How to Print correctly” on page 4-23.

Network Problems Please see Network User’s Guide

4-1

Page 68

Control Panel Indications

Operator calls and how to clear them

The LED indications as shown in the table below are used in the illustrations in this chapter.

❍



If a recoverable error occurs, the printer indicates an ‘operator call’ by the LED indications as shown in the table below.

Identify the error from the table below and take the action described for each indication to correct it. The printer automatically recovers from most errors, but you may also need to reset the printer with the panel button as described below.

For example, the following are the indications when the toner is low.

LED is Off LED is Blinking LED is On

Drum

Ready

Paper

Alarm

Toner

Data

Fig. 4-1 LED indications caused by low toner

4-2

Page 69

LED Error Action

Paper jam

Clear the paper jam. See the next section “PAPER JAMS and how to

Drum

Ready

Paper

Alarm

Toner

Data

No paper

clear them”. Press the panel button if

the printer does not automatically resume printing.

Load paper into the printer . See Chapter 1, then press the panel button.

CHAPTER 4 TROUBLESHOOTING

Drum

Ready

Paper

Alarm

Toner

Data

(every 5 seconds)

Drum

Ready

Paper

Paper Alarm

Alarm

Toner

Toner Data

Data

Misfeed

Reinstall the paper and press the panel button.

Toner Low Indicates that the toner cartridge is

nearly empty. Purchase a new toner cartridge and have it ready for when Toner Empty status is indicated.

Toner empty Replace the toner cartridge with a new

one. See Chapter 3.

4-3

Page 70

Service call indications

If an unrecoverable error occurs, the printer will indicate the need for a service call by illuminating all the LEDs, followed by a comb in ation of LEDs as shown below:

For example, the following are the indications when a Fuser malfunction error occurs.

Fig. 4-2 LED indications caused by a fuser malfunction error

Service Call

Fuser

Malfunction

Drum Ready Alarm

Data

❍ ❍❍❍ ❍❍❍❍

Service Call D-RAM

Error

Drum Ready

❍

Alarm

Data

❍❍❍

Drum

Ready

Paper

Alarm

Toner

Data

Drum

Ready

Paper

Alarm

Toner

Data

Laser BD

Malfunction

Scanner

Malfunction

ROM Error

❍ ❍

❍

Service A Service B Engine

Interface

Error

❍ ❍

Service Call NV-RAM

Error

Drum Ready

❍

Alarm

Data

Main motor

Malfunction

❍

4-4

CPU Runtime

Error

Page 71

CHAPTER 4 TROUBLESHOOTING

If you see any of these service call indications, turn off the power switch, wait a few seconds, then turn it on and try to print again.

If you cannot clear the error and see the same service call indication after turning on the printer, consult your dealer or our authorized service representative. Please note the indication and report the error status and problem by referring to the above table.

✒ Note

Make sure the front cover is completely closed before requesting a Service call.

4-5

Page 72

Error Messages in the Status Monitor

The Status Monitor will report problems with the printer as defined in the following table. Take the corrective actions for the error message that is suggested in the Status Monitor reports.

Error Message Action

COVER OPEN NO PAPER or

MISFEED

PAPER JAM TONER LOW

TONER EMPTY

PRINT OVERRUN

• Close the front cover of the printer.

• The paper cassette may be out of paper or not properly

installed. If it is empty, load a new stack of paper into the paper cassette.

• If there is paper in the paper cassette, make sure it is straight.

If the paper is curled, straighten it before printing. Sometimes it is helpful to remove the paper, turn the stack over and place it back in the paper cassette.

• Reduce the amount of paper in the paper cassette, then try

again.

• Make sure you use paper that meets Brother’s recommended

paper specifications. See “What kind of paper can I use” in

Chapter 1.

• See “PAPER JAMS and how clear them”.

• Purchase a new toner cartridge and have it ready for when the

Toner Empty status is indicated.

• Refer to “How to replace the Toner cartridge” in Chapter 3 or

view the instructional video on the CD-ROM.

• Press the panel button to print the data remaining in the

printer.

• If this does not clear the error, reduce the complexity of your

document or reduce the print re so lution.

• Expand the printer memory by adding a commercially

available SIMM. See “How to add extra Memory” in Chapter

2. Set page protection to ON by using the supplied Windows

driver or RPC program.

• Change the following settings in the supplied Windows driver

and try again. The best combination of settings below will vary depending on your document.

Graphics Mode True Type Use Printer True Type

mode

Fonts

4-6

Page 73

Error Message Action

MEMORY FULL

• Press the panel button to print the data remaining in the

printer.

• Reduce the print resolution or reduce the complexity of your

document.

• Expand the printer memory by adding a commercially

available SIMM. Refer to “How to add extra Memory” in

Chapter 2.

RESOLUTION ADAPTED

(The printer has printed the document at a reduced resolution.)

• Reduce the complexity of your document before you print to

prevent automatic reduction of the resolution.

• Expand the printer memory by adding a commercially

available SIMM memory. Refer to “How to add extra

Memory” in Chapter 2.

FUSER MALFUNCTION