Before You Use Your Machine ............................................................................................................. 1
Definitions of Notes........................................................................................................................................ 2
Important Notes.............................................................................................................................................. 4
Introduction to Your Machine............................................................................................................... 5
Before Using Your Machine ........................................................................................................................... 6
Control Panel Overview .................................................................................................................................7
Print a Colour Document in Greyscale Using Brother iPrint&Scan (Windows/Mac) .......................... 87
Print an Email Attachment............................................................................................................................ 88
Copy a Document .....................................................................................................................................121
Enlarge or Reduce Copied Images............................................................................................................ 122
Make Page Layout Copies (N in 1 or Poster)............................................................................................. 125
Copy on Both Sides of the Paper (2-sided Copy) ...................................................................................... 128
Copy an ID Card ........................................................................................................................................131
Send a Fax.................................................................................................................................................137
Send a Fax from Your Brother Machine ........................................................................................... 138
Send a Fax Manually........................................................................................................................ 140
Send a Fax at the End of a Conversation ........................................................................................ 141
Send the Same Fax to More than One Recipient (Broadcasting) .................................................... 142
Send a Fax in Real Time..................................................................................................................145
Change the Fax Auto Redial Setting ................................................................................................ 146
Cancel a Fax in Progress ................................................................................................................. 147
Check and Cancel a Pending Fax....................................................................................................148
Receive a Fax ............................................................................................................................................ 150
Use SSL/TLS .............................................................................................................................................269
Introduction to SSL/TLS ................................................................................................................... 270
Manage Your Network Machine Securely Using SSL/TLS...............................................................273
Print Documents Securely Using SSL/TLS ...................................................................................... 278
Lock the Machine Settings from the Control Panel.................................................................................... 280
About Using TX Lock........................................................................................................................ 281
Brother Web Connect................................................................................................................................. 286
iii
Home > Table of Contents
Brother Web Connect Overview.......................................................................................................287
Online Services Used with Brother Web Connect............................................................................290
Set Up Brother Web Connect...........................................................................................................292
Scan and Upload Documents Using Brother Web Connect.............................................................298
Document is Jammed in the Top of the ADF Unit ............................................................................ 330
Document is Jammed inside the ADF Unit....................................................................................... 331
Remove Paper Scraps Jammed in the ADF .................................................................................... 332
Printer Jam or Paper Jam .......................................................................................................................... 333
Paper is Jammed in the Machine when using the Standard Paper Tray (Paper Jam)..................... 334
Paper is Jammed Inside and in the Front of the Machine (Jam A Inside/Front) .............................. 339
Paper is Jammed in the Front of the Machine (Jam B Front)........................................................... 344
Paper is Jammed in the Back of the Machine (Jam C Rear) ........................................................... 347
Paper is Jammed in the Multi-purpose Tray (Jam D MP tray).......................................................... 349
Paper is Jammed Inside and in the Multi-purpose Tray (Paper Jam/Jam E Inside/MP) .................. 352
If You Are Having Difficulty with Your Machine .......................................................................................... 357
Paper Handling and Printing Problems ............................................................................................ 358
Telephone and Fax Problems........................................................................................................... 364
Other Problems ................................................................................................................................ 370
Check the Machine Information .................................................................................................................381
Reset Your Machine................................................................................................................................... 382
Refill the Ink Tanks..................................................................................................................................... 385
Clean Your Brother Machine ...................................................................................................................... 390
Clean the Scanner............................................................................................................................ 391
Clean the Print Head from Your Brother Machine ............................................................................ 393
Clean the Print Head Using Web Based Management .................................................................... 395
Clean the Print Head from Your Computer (Windows).....................................................................396
Clean the Machine's LCD.................................................................................................................398
Clean the Outside of the Machine .................................................................................................... 399
iv
Home > Table of Contents
Clean the Machine's Printer Platen .................................................................................................. 400
Clean the Paper Feed Rollers .......................................................................................................... 401
Clean the Base Pad ......................................................................................................................... 403
Clean the Paper Pick-up Rollers ...................................................................................................... 404
Check Your Brother Machine .....................................................................................................................405
Check the Print Quality..................................................................................................................... 406
Check the Print Alignment from Your Brother Machine .................................................................... 410
Monitor Machine Status from Your Computer (Windows) ................................................................ 412
Correct the Paper Feed to Clear Vertical Lines..........................................................................................417
Change the Print Options to Improve Your Print Results ........................................................................... 418
Pack and Ship Your Brother Machine ........................................................................................................420
Information Regarding Recycled Paper ..................................................................................................... 472
Brother Help and Customer Support..........................................................................................................473
v
Home > Before You Use Your Machine
Before You Use Your Machine
• Definitions of Notes
• Trademarks
• Important Notes
1
Home > Before You Use Your Machine > Definitions of Notes
Definitions of Notes
We use the following symbols and conventions throughout this User's Guide:
WARNING
CAUTION
IMPORTANT
NOTE
BoldBold style identifies buttons on the machine's control panel or computer screen.
ItalicsItalicised style emphasises an important point or refers you to a related topic.
Courier New
Related Information
• Before You Use Your Machine
WARNING indicates a potentially hazardous situation which, if not avoided, could
result in death or serious injuries.
CAUTION indicates a potentially hazardous situation which, if not avoided, may
result in minor or moderate injuries.
IMPORTANT indicates a potentially hazardous situation which, if not avoided, may
result in damage to property or loss of product functionality.
NOTE specifies the operating environment, conditions for installation, or special
conditions of use.
Tips icons indicate helpful hints and supplementary information.
Electrical Hazard icons alert you to possible electrical shock.
Courier New font identifies messages shown on the machine's LCD.
2
Home > Before You Use Your Machine > Trademarks
Trademarks
Apple, AirPrint, Mac, iPad, iPhone, iPod touch and macOS are trademarks of Apple Inc., registered in the United
States and other countries.
Nuance and PaperPort are trademarks or registered trademarks of Nuance Communications, Inc. or its affiliates
in the United States and/or other countries.
Wi-Fi®, Wi-Fi Alliance® and Wi-Fi Direct® are registered trademarks of Wi-Fi Alliance®.
WPA™, WPA2™, and Wi-Fi Protected Setup™ are trademarks of Wi-Fi Alliance®.
Mopria® and the Mopria® logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United
States and other countries. Unauthorized use is strictly prohibited.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its
proprietary programs.
Any trade names and product names of companies appearing on Brother products, related documents
and any other materials are all trademarks or registered trademarks of those respective companies.
Related Information
• Before You Use Your Machine
3
Home > Before You Use Your Machine > Important Notes
Important Notes
•Check support.brother.com for Brother driver and software updates.
•To keep your machine performance up to date, check support.brother.com for the latest firmware upgrade.
Otherwise, some of your machine's functions may not be available.
•Do not use this product outside the country of purchase as it may violate the wireless telecommunication and
power regulations of that country.
•Windows 10 in this document represents Windows 10 Home, Windows 10 Pro, Windows 10 Education and
Windows 10 Enterprise.
•Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2.
•In this User's Guide, the LCD messages of the DCP-T720DW/MFC-T920DW are used unless otherwise
specified.
•In this User's Guide, the illustrations of the DCP-T720DW/MFC-T920DW are used unless otherwise
specified.
•The screens in this User's Guide are for illustration purposes only and may differ from the actual screens.
•Unless otherwise specified, the screens in this manual are from Windows 10 and macOS v10.15.x. Screens
on your computer may vary depending on your operating system.
•The contents of this guide and the specifications of this product are subject to change without notice.
•In this document XXX-XXXX represents your machine's model name.
Related Information
• Before You Use Your Machine
4
Home > Introduction to Your Machine
Introduction to Your Machine
• Before Using Your Machine
• Control Panel Overview
• LCD Overview
• Enter Text on Your Brother Machine
• Access Brother Utilities (Windows)
• USB / Ethernet Port Locations on Your Brother Machine
5
Home > Introduction to Your Machine > Before Using Your Machine
Before Using Your Machine
Before attempting any printing operation, confirm the following:
•Make sure you have installed the correct software and drivers for your machine.
•For USB or network cable users: Make sure the interface cable is physically secure.
Selecting the correct type of paper
For high quality printing, it is important to select the correct type of paper. Be sure to read the information about
acceptable paper before buying paper, and to determine the printable area depending on the settings in the
printer driver or in the application you use to print.
Simultaneous printing, scanning and faxing
Your machine can print from your computer while sending or receiving a fax into memory or while scanning a
document into the computer. Fax sending will not be stopped during printing from your computer. However, when
the machine is copying or receiving a fax on paper, it pauses the printing operation, and then continues printing
when copying or fax receiving has finished.
DCP models do not support the fax feature.
Firewall (Windows)
If your computer is protected by a firewall and you are unable to network print, network scan, or PC-FAX, you
may need to configure the firewall settings. If you are using the Windows Firewall and you installed the drivers
using the steps in the installer, the necessary firewall settings have been already set. If you are using any other
personal firewall software, see the User's Guide for your software or contact the software manufacturer.
Related Information
• Introduction to Your Machine
6
Home > Introduction to Your Machine > Control Panel Overview
Displays messages to help you set up and use the machine.
2. Mode Buttons
FAX
Press to switch the machine to Fax mode.
SCAN
Press to switch the machine to Scan mode.
COPY
Press to switch the machine to Copy mode.
PHOTO/WEB
Press to switch the machine to Photo/Web mode.
3. Settings Buttons
Clear/Back
Press to go back to the previous menu.
Settings
Press to access the main menu.
OK
Press to select a setting.
d
Press to access the ring volume adjustment menu while the machine is idle.
7
Press to access the ink menu while the machine is idle.
•Press to store Speed Dial and Group numbers in the machine's memory.
•Press to look up and dial numbers that are stored in the machine's memory.
Press to configure the wireless settings while the machine is idle.
a or b
Press to scroll through the menus and options.
d or c
•Press to move the cursor left or right on the LCD.
•Press to either confirm or cancel a procedure which is in progress.
4. Telephone Buttons
Tel/R
If the machine is in Fax/Tel (F/T) mode and you pick up the handset of an external telephone during the
F/T ring (pseudo/double-ring), press Tel/R to talk.
When connected to a PBX, press to gain access to an outside line or to transfer a call to another
extension.
Redial/Pause
•Press to redial the last number you called.
•Press to select and redial the numbers from the Outgoing Call History.
•Press to insert a pause when dialling numbers.
5. Dial Pad
•Use to dial fax and telephone numbers.
•Use as a keyboard to enter text or characters.
6.
•Press to stop an operation.
•Press to exit from a menu.
7. Start Buttons
Stop/Exit
Mono Start
•Press to start sending faxes in monochrome.
•Press to start making copies in monochrome.
•Press to start scanning documents (in colour or monochrome, depending on the scan setting).
Colour Start
•Press to start making copies in full colour.
•Press to start scanning documents (in colour or monochrome, depending on the scan setting).
8
8. Power On/Off
21
9
8
6
534
7
Press to turn the machine on.
Press and hold
seconds before turning itself off. A connected external telephone or Telephone Answering Device (TAD) will
always remain available.
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
to turn the machine off. The LCD displays [Shutting Down] and stays on for a few
Displays messages to help you set up and use the machine.
2. Warning LED
Blinks in orange when the LCD displays an error or an important status message.
3. Menu Buttons
Menu
Press to access the main menu.
a or b
Press to scroll through the menus and options.
OK
Press to select a setting.
4.
•Press to stop an operation.
•Press to exit from a menu.
Stop/Exit
9
5. Power On/Off
Press to turn the machine on.
Press and hold
seconds before turning itself off.
If you turn the machine off using , it will still clean the print head periodically to maintain print quality. To
prolong print head life, provide better ink efficiency, and maintain print quality, keep your machine connected
to a power source at all times.
6. Start Buttons
Mono Start
•Press to start making copies in monochrome.
•Press to start scanning documents (in colour or monochrome, depending on the scan setting).
Colour Start
•Press to start making copies in full colour.
•Press to start scanning documents (in colour or monochrome, depending on the scan setting).
7.
8. WiFi
9. Copy Buttons
SCAN
Press to switch the machine to Scan mode.
Press to configure the wireless settings while the machine is idle.
•Enlarge / Reduce
Press to enlarge or reduce copies.
•Copy Quality
Press to temporarily change the quality of your copies.
•Copy / Scan Options
Press to access temporary settings for copying or scanning.
to turn the machine off. The LCD displays [Shutting Down] and stays on for a few
Related Information
• Introduction to Your Machine
10
Home > Introduction to Your Machine > LCD Overview
0101
01. 01. 2020
FaxFax
1
35
2
4
LCD Overview
Related Models: MFC-T920DW/MFC-T925DW
The Home screen shows the machine’s status when the machine is idle. When displayed, this indicates that your
machine is ready for the next command.
Home Screen
1.Quiet Mode
This icon appears when the [Quiet Mode] setting is set to [On].
The Quiet Mode setting can reduce printing noise. When Quiet Mode is turned on, the print speed becomes
slower.
2.
3. Date and Time
4. Faxes in Memory
5. Receive Mode
Wireless Status
Each icon in the following table shows the wireless network status:
The wireless network is connected.
A three-level indicator in the Home screen displays the current wireless signal strength.
The wireless access point cannot be detected.
The wireless setting is disabled.
Displays the date and time set on the machine.
Displays how many received faxes are in the machine's memory.
Displays the current Receive Mode.
Related Information
• Introduction to Your Machine
11
Home > Introduction to Your Machine > Enter Text on Your Brother Machine
Enter Text on Your Brother Machine
•The characters that are available may differ depending on your country.
•Hold down or repeatedly press a or b to select a character from this list:
abcdefghijklmnopqrstuvwxyzABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789(space)!”#$%&’()*+,-./:;<=>?
@[\]^_`{|}~
•Press OK when the character or symbol you want is displayed, and then enter the next character.
Making corrections
•If you entered an incorrect number or letter and want to change it, press Enlarge / Reduce or Copy / Scan
Options several times to move the cursor under the incorrect character. Then, press a or b repeatedly to re-
enter the correct letter.
MFC-T920DW/MFC-T925DW
When you are setting certain menu selections, such as the Station ID, you may need to enter text into the
machine. Most dial pad buttons have three or four letters printed on the buttons. The buttons for 0, # and do
not have printed letters because they are used for special characters.
Press the appropriate dial pad button the number of times shown in this reference table to access the character
you want.
Press
Button
2ABCabc2AB
3DEFdef3DE
4GHIghi4GH
5JKLjkl5JK
6MNOmno6MN
7PQRSpqrs7
8TUVtuv8TU
9WXYZwxyz9
One Time Two
Times
Three
Times
Four
Times
Five
Times
Six
Times
Seven
Times
Eight
Times
Nine
Times
(For Cyrilic)
Press
Button
2ABCБГД2
3DEFЖ3И3
4GHIЙЛП4
5JKLУФЦ5
6MNOЧШ6M
7PQRSЩЪ7
One TimeTwo Times
Three
Times
Four Times Five TimesSix TimesSeven Times
12
Press
Ä Ë Ö Ü À Ç È É 0
Button
8TUVЫЬЭ8
9WXYZЮЯ9
One TimeTwo Times
Three
Times
Four Times Five TimesSix TimesSeven Times
•To move the cursor to the left or right, press a, b, d or c to select or , and then press OK.
Inserting spaces
•To enter a space, press a, b, d or c to select
, and then press OK.
Making corrections
•If you entered an incorrect number or letter and want to change it, press a, b, d or c to select
Press OK several times to move the highlight to the incorrect character. Then, press a, b, d or c to select
, and press OK. Re-enter the correct letter.
Special characters and symbols
Press , # or 0 repeatedly until you see the special character or symbol you want.
Press
Press #
Press 0
Related Information
• Introduction to Your Machine
Related Topics:
• Send the Same Fax to More than One Recipient (Broadcasting)
• Save Outgoing Call Numbers to the Address Book
• Change a Broadcasting Group Name
• Set Your Station ID
or .
13
Home > Introduction to Your Machine > Access Brother Utilities (Windows)
Access Brother Utilities (Windows)
Brother Utilities is an application launcher that offers convenient access to all Brother applications installed on
your computer.
1. Do one of the following:
•Windows 10
Click
•Windows 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click (Brother Utilities).
•Windows 7
Click
2. Select your machine.
> Brother > Brother Utilities.
(Start) > All Programs > Brother > Brother Utilities.
3. Select the operation you want to use.
Related Information
• Introduction to Your Machine
• Uninstall the Brother Software and Drivers (Windows)
14
Home > Introduction to Your Machine > Access Brother Utilities (Windows) > Uninstall the Brother Software
and Drivers (Windows)
Uninstall the Brother Software and Drivers (Windows)
1. Do one of the following:
•Windows 10
Click
•Windows 8.1
Move your mouse to the lower left corner of the Start screen and click (if using a touch-based
device, swipe up from the bottom of the Start screen to bring up the Apps screen).
When the Apps screen appears, tap or click
•Windows 7
Click (Start) > All Programs > Brother > Brother Utilities.
2. Click the drop-down list, and then select your model name (if not already selected). Click Tools in the left
navigation bar, and then click Uninstall.
Follow the instructions in the dialog box to uninstall the software and drivers.
> Brother > Brother Utilities.
(Brother Utilities).
Related Information
• Access Brother Utilities (Windows)
15
Home > Introduction to Your Machine > USB / Ethernet Port Locations on Your Brother Machine
1
USB / Ethernet Port Locations on Your Brother Machine
The USB and Ethernet ports are located inside the machine (Ethernet ports are available only for certain
models).
To install the driver and software necessary to use your machine, go to your model's Downloads page at
support.brother.com.
(Windows) Or, use the Brother installation disc to set up your machine (not available in all countries).
1. Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover (1) into the
open position.
2. Locate the correct port (based on the cable you are using) inside the machine as shown.
Carefully guide the cable through the cable channel and out the back of the machine.
3. Gently close the scanner cover using both hands.
Related Information
• Introduction to Your Machine
16
Home > Paper Handling
Paper Handling
• Load Paper
• Load Documents
17
Home > Paper Handling > Load Paper
Load Paper
• Load Paper in the Paper Tray
• Load Paper in the Manual Feed Slot
• Load Paper in the Multi-purpose Tray (MP Tray)
• Unprintable Area
• Paper Settings
• Acceptable Paper and Other Print Media
• Error and Maintenance Messages
• Paper Handling and Printing Problems
18
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray
Load Paper in the Paper Tray
• Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
• Load Photo Paper in the Paper Tray
• Load Envelopes in the Paper Tray
19
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Cut-Sheet Paper or Photo
2
1
1
2L Paper in the Paper Tray
Load Cut-Sheet Paper or Photo 2L Paper in the Paper Tray
•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD, allowing you to change the paper size and paper type.
•Load only one size and type of paper in the paper tray at a time.
•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the printer driver (Windows) or on the machine. (DCP-T820DW/DCP-T825DW/
MFC-T920DW/MFC-T925DW)
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Lift the output paper tray cover (1).
4. Gently press and slide the paper width guides (1) and then the paper length guide (2) to fit the paper size.
20
1
2
5. Fan the stack of paper well to avoid paper jams and misfeeds.
1
Always make sure the paper is not curled or wrinkled.
6. Gently load paper in the paper tray with the printing surface face down.
Make sure the paper is flat in the tray and the paper length guide (1) touches the edges of the paper.
21
IMPORTANT
1
2
1
•Be careful not to push the paper in too far; it may lift at the back of the tray and cause paper feed
problems.
•Loading more than 20 sheets of Photo 2L (13 x 18 cm) paper may cause paper jams.
To add paper before the tray is empty, remove the paper from the tray and combine it with the paper you
are adding. Always fan the stack of paper well to prevent the machine from feeding multiple pages.
7. Gently adjust the paper width guides (1) to fit the paper.
Make sure the paper width guides touch the edges of the paper.
8. Close the output paper tray cover.
9. Slowly push the paper tray completely into the machine.
10. Pull out the paper support (1) until it locks into place, and then unfold the paper support flap (2).
Related Information
• Load Paper in the Paper Tray
22
Related Topics:
• Change the Check Paper Setting
• Choose the Right Print Media
• Change the Paper Size and Paper Type
23
Home > Paper Handling > Load Paper > Load Paper in the Paper Tray > Load Photo Paper in the Paper
2
1
1
Tray
Load Photo Paper in the Paper Tray
•If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message
appears on the LCD, allowing you to change the paper size and paper type.
•Load only one size and type of paper in the paper tray at a time.
•When you load a different paper size in the tray, you must change the Paper Size setting in the machine or
the paper size setting on your computer.
Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select
has been set in the printer driver (Windows) or on the machine. (DCP-T820DW/DCP-T825DW/
MFC-T920DW/MFC-T925DW)
1. If the paper support flap (1) is open, close it, and then close the paper support (2).
2. Pull the paper tray completely out of the machine.
3. Lift the output paper tray cover (1).
4. Gently press and slide the paper width guides (1) to fit the paper size, and then lift the stopper (2).
24
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