Brother DCP-7020 User Manual

Page 1
USER’S GUIDE
DCP-7020
Page 2
If you need to call Customer Service
Please complete the following information for future reference:
Model Number: DCP-7020
Serial Number:*
Place of Purchase:
* The serial number can be displayed on the LCD screen
(Menu, 3, 1). Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
Register your product on-line at
http://www.brother.com/registration
By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your
product should you lose your receipt; may support an insurance claim by you in the event of
product loss covered by insurance; and, will help us notify you of enhancements to your product and
special offers.
The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration
©1996-2005 Brother Industries, Ltd.
Page 3

Brother numbers

IMPORTANT
For technical help, you must call the country where you bought the DCP. Calls must be made from within that country.

Register your product

By registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:
may serve as confirmation of the purchase date of your product should you lose your receipt;
may support an insurance claim by you in the event of product loss covered by insurance; and,
will help us notify you of enhancements to your product and special offers.
Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at
http://www.brother.com/registration

Frequently asked questions (FAQs)

The Brother Solutions Center is our one-stop resource for all your DCP needs. You can download the latest software, documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product.
http://solutions.brother.com
Note
You can check here for Brother driver updates.

For Customer Service

In USA: 1-800-284-4329 (voice)
1-901-379-1215 (fax) 1-800-284-3238 (TTY service for the hearing-impaired)
In Canada: 1-877-BROTHER (voice)
(514) 685-4898 (fax)
Service Center Locator (USA only)
For the location of a Brother authorized service center, call 1-800-284-4357.
Service Center Locations (Canada only)
For the location of a Brother authorized service center, call 1-877-BROTHER.
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Brother fax back system (USA only)

Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.
In USA only: 1-800-521-2846

Ordering accessories and supplies

For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)
In USA: 1-888-879-3232 (voice)
1-800-947-1445 (fax)
http://www.brothermall.com
In Canada: 1-877-BROTHER (voice)
Description Item
Toner Cartridge TN-350 (Prints up to 2,500 pages)
Drum Unit DR-350
External Wireless Print/Scan Server (Option) NC-2200w
External Print Server (Option) NC-2100p
User's Guide LF6552001 (English for USA and Canada)
LF6552002 (French for Canada)
Quick Setup Guide LF6557001 (English for USA and Canada)
LF6557002 (French for Canada)
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Notice - Disclaimer of Warranties
(USA and Canada)
BROTHER’S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER’S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER’S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
IN NO EVENT WILL BROTHER’S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER’S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER’S LICENSOR’S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.

Compilation and Publication Notice

Under the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.
The contents of this manual and the specifications of this product are subject to change without notice.
Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
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Brother® One Year Limited Warranty and Replacement Service
(USA only)
Who is covered:
• This limited warranty ("warranty") is given only to the original end-use/retail purchaser (referred to in this warranty as "Original Purchaser") of the accompanying product, consumables and accessories (collectively referred to in this warranty as "this Product").
• If you purchased a product from someone other than an authorized Brother reseller in the United States or if the product was used (including but not limited to floor models or refurbished product), prior to your purchase you are not the Original Purchaser and the product that you purchased is not covered by this warranty.
What is covered:
• This Product includes a Machine and Consumable and Accessory Items. Consumable and Accessory Items include but are not limited to print heads, toner, drums, ink cartridges, print cartridges, refill ribbons, therma PLUS paper and thermal paper.
• Except as otherwise provided herein, Brother warrants that the Machine and the accompanying Consumable and Accessory Items will be free from defects in materials and workmanship, when used under normal conditions.
• This warranty applies only to products purchased and used in the United States. For products purchased in, but used outside, the United States, this warranty covers only warranty service within the United States (and does not include shipping outside the United States).
What is the length of the Warranty Periods:
• Machines: one year from the original purchase date.
• Accompanying Consumable and Accessory Items: 90 days from the original purchase date or the rated life of consumable, whichever comes first.
What is NOT covered:
This warranty does not cover
: (1)Physical damage to this Product; (2)Damage caused by improper installation,
improper or abnormal use, misuse, neglect or accident (including but not limited to transporting this Product without the proper preparation and/or packaging);
(3)Damage caused by another device or
software used with this Product (including but not limited to damage resulting from use of non Brother
®
-brand parts and
Consumable and Accessory Items);
(4)Consumable and Accessory Items that
expired in accordance with a rated life; and,
(5)Problems arising from other than defects
in materials or workmanship.
(6)Normal Periodic Maintenance Items, such
as Paper Feeding Kit, Fuser and Laser Units.
This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to attempted warranty repair without authorization from Brother and/or alteration/removal of the serial number).
What to do if you think your Product is eligible for warranty service:
Report your issue to either our Customer Service Hotline at 1-800-284-4329
for Fax, MFC and DCP and 1-800-276-7746 for Printers, or to a Brother Authorized Service Center within the applicable warranty
period
. Supply Brother or the Brother Authorized Service Center with a copy of your dated bill of sale showing that this Product was purchased within the U.S. For the name of local Brother Authorized Service Center(s), call 1-800-521-2846.
What Brother will ask you to do: After contacting Brother or a Brother
Authorized Service Center, you may be required to deliver (by hand if you prefer) or send the Product properly packaged, freight prepaid, to the Authorized Service Center together with a photocopy of your bill of sale.
You are responsible for the cost of shipping, packing product, and insurance (if you desire). You are also responsible for loss or damage to this Product in shipping.
What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable and Accessory Items is covered by this warranty and
if you first reported the problem to Brother or an Authorized Service Center within the applicable warranty period, Brother or its Authorized Service Center will repair or replace the Machine and/or accompanying Consumable and Accessory Items at no charge to you for parts or labor. The decision as to whether to repair or replace the Machine and/or accompanying Consumable and Accessory Items is made by Brother in its sole discretion.
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Brother® One Year Limited Warranty and Replacement Service
(USA only)
Brother reserves the right to supply a refurbished or remanufactured replacement Machine and/or accompanying Consumable and Accessory Items and use refurbished parts provided such replacement products conform to the manufacturer's specifications for new product/parts. The repaired or replacement Machine and/or accompanying Consumable and Accessory Items will be returned to you freight prepaid or made available for you to pick up at a conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not covered by this warranty (either stage), you will be charged for shipping the Machine and/or accompanying Consumable and Accessory Items back to you and charged for any service and/or replacement parts/products at Brother's then current published rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the Machine to an Authorized Service Center, the Authorized Service Center will provide you with a replacement Machine after receiving one from Brother. If you are dealing directly with Brother, Brother will send to you a replacement Machine with the understanding that you will, after receipt of the replacement Machine, supply the required proof of purchase information, together with the Machine that Brother agreed to replace. You are then expected to pack the Machine that Brother agreed to replace in the package from the replacement Machine and return it to Brother using the pre-paid freight bill supplied by Brother in accordance with the instructions provided by Brother. Since you will be in possession of two machines, Brother will require that you provide a valid major credit card number. Brother will issue a hold against the credit card account number that you provide until Brother receives your original Product and determines that your original Product is entitled to warranty coverage. Your credit card will be charged up to the cost of a new Product only if: (i) you do not return your original Product to Brother within five (5) business days; (ii) the problems with your original Product are not covered by the limited warranty; (iii) the proper packaging instructions are not followed and has caused
© 2003 Brother International Corporation
damage to the product; or (iv) the warranty period on your original Product has expired or has not been sufficiently validated with a copy of the proof of purchase (bill of sale). The replacement Machine you receive (even if refurbished or remanufactured) will be covered by the balance of the limited warranty period remaining on the original Product, plus an additional thirty (30) days. You will keep the replacement Machine that is sent to you and your original Machine shall become the property of Brother. Retain your original
Accessory Items and a copy of the return freight bill, signed by the courier.
Limitations:
Brother is not responsible for damage to or loss of any equipment, media, programs or data related to the use of this Product. Except for that repair or replacement as described above, Brother shall not be liable for any direct, indirect, incidental or consequential damages or specific relief. Because some states do not allow the exclusion or limitation of consequential or incidental damages, the above limitation may not apply to you.
THIS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, WHETHER EXPRESSED BY AFFIRMATION, PROMISE, DESCRIPTION, DRAWING, MODEL OR SAMPLE. ANY AND ALL WARRANTIES OTHER THAN THIS ONE, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED.
• This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother's obligations to you. It replaces all other agreements and understandings that you may have with Brother or its representatives.
• This warranty gives you certain rights and you may also have other rights that may vary from state to state.
• This Limited Warranty (and Brother's obligation to you) may not be changed in any way unless you and Brother sign the same piece of paper in which we (1) refer to this Product and your bill of sale date, (2) describe the change to this warranty and (3) agree to make that change.
Important: We recommend that you keep all original packing materials, in the event that you ship this Product.
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BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE
LIMITED WARRANTY
(Canada only)
Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts, Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized Service Centers, will repair this MFC/Facsimile machine free of charge if defective in material or workmanship. This Limited Warranty does not include cleaning, consumables (including, without limitation, print cartridges, print head, toner and drum) or damage caused by accident, neglect, misuse or improper installation or operation, any damage caused from service, maintenance, modifications, or tampering by anyone other than a Brother Authorized Service Representative, or from the use of supplies or consumable items that are non-Brother products. Operation of the MFC/Facsimile machine in excess of the specifications or with the Serial Number or Rating Label removed shall be deemed abuse and all repairs thereafter shall be the sole liability of the end-user/purchaser. In order to obtain warranty service, the MFC/Facsimile machine must be delivered or shipped freight prepaid by the end user/purchaser to a “Brother” Authorized Service Center, together with your Proof of Purchase in the form of a Sales Receipt.
For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicable models) during shipping will cause severe damage to the MFC/Facsimile and will VOID the Warranty. (Refer to your User’s Guide for proper packaging.)
For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your print head resulting from packing without the ink cartridges will VOID your warranty. (Refer to your User’s Guide for proper packaging.)
BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.
No oral or written information, advice or representation provided by Brother, its Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly.
Neither Brother nor anyone else involved in the development, production, or delivery of this MFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, arising from the use of or inability to use the product, even if advised by the end user/purchaser of the possibility of such damages. Since some Provinces do not allow the above limitation of liability, such limitation may not apply to you.
This Limited Warranty gives you specific legal rights and you may also have other rights which vary from Providence to Providence.
Warranty Service is available at Brother Authorized Service Centers throughout Canada. For Technical Support or for the name and location of your nearest Authorized Service Center call 1-877-BROTHER. Internet support: support@brother.ca or browse Brother’s Web Site: www.brother.com
Brother International Corporation (Canada) Ltd. 1 Rue Hôtel de Ville Dollard-Des-Ormeaux, QC H9B 3H6
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Safety precautions

We use the following icons throughout this User’s Guide.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch DCP parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage to the DCP or other objects.
Improper Setup icons alert you to devices and operations that are not compatible with the DCP.
Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.

To use the DCP safely

Please keep these instructions for later reference and read them before attempting any maintenance.
WARNING
There are high voltage electrodes inside the DCP. Before you clean the inside of the DCP, make sure you have unplugged the power cord from the AC power outlet.
Do not handle the plug with wet hands. Doing this might cause an electrical shock.
After you use the DCP, some internal parts are extremely HOT! To prevent injuries, be careful not to put your fingers in the areas shown in the illustration.
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WARNING
The fuser unit is marked with a caution label. Please do not remove or damage the label.
To prevent injuries, be careful not to put your hands on the edge of the DCP under the document cover or scanner cover.
To prevent injuries, be careful not to put your fingers in the area shaded in the illustratiosn.
When you move the DCP, grasp the side hand holds that are at the bottom of the machine as shown in the illustration.
Do not use a vacuum cleaner to clean up scattered toner. Doing this might cause the toner dust to ignite inside the vacuum cleaner, potentially starting a fire, Please carefully clean the toner dust with a dry, lint-free cloth and dispose of it according to local regulations.
This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.
WARNING
IMPORTANT SAFETY INSTRUCTIONS
Basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:
1. Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.
2. Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning.
3. Use only the power cord provided with the DCP.
SAVE THESE INSTRUCTIONS
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Table of Contents

1
2
Introduction
Using this Guide ..................................................................................................1-1
Choosing a location.............................................................................................1-2
How to access the complete User’s Guide..........................................................1-3
To view Documentation (For Windows
To view Documentation (For Macintosh
Control panel overview ........................................................................................1-5
Load document....................................................................................................1-6
Using the automatic document feeder (ADF) ................................................1-6
Using the scanner glass ................................................................................1-7
About paper .........................................................................................................1-8
Recommended Paper....................................................................................1-8
Choosing acceptable paper ...........................................................................1-8
How to load paper .......................................................................................1-10
®
).......................................................1-3
®
).....................................................1-4
Getting started
Initial Setup..........................................................................................................2-1
Setting the Paper Type ..................................................................................2-1
Setting the Paper Size ...................................................................................2-1
Setting the Beeper Volume............................................................................2-2
Toner Save ....................................................................................................2-2
Sleep Time ....................................................................................................2-3
Setting the LCD Contrast...............................................................................2-3
Printing the User Settings List .......................................................................2-3
3
4
Making copies
Using the DCP as a copier ..................................................................................3-1
Making a single copy.....................................................................................3-1
Making multiple copies ..................................................................................3-1
Stop copying..................................................................................................3-1
Using the Temporary Copy keys .........................................................................3-2
Enlarging or reducing the image copied ........................................................3-2
Adjusting contrast ..........................................................................................3-3
Changing the temporary copy settings..........................................................3-4
Changing the default copy settings......................................................................3-7
Quality ...........................................................................................................3-7
Adjusting contrast ..........................................................................................3-8
Out of Memory message .....................................................................................3-8
Software Features 4-1
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5
Important information
Federal Communications Commission (FCC) Declaration of Conformity
(USA only) .................................................................................................5-1
Industry Canada Compliance Statement (Canada only) ...............................5-2
Disconnect device .........................................................................................5-2
International Energy Star
Laser safety...................................................................................................5-2
FDA regulations .............................................................................................5-2
Important safety instructions..........................................................................5-3
Trademarks ...................................................................................................5-4
®
Compliance Statement........................................5-2
6
A
Troubleshooting and routine maintenance
Troubleshooting ...................................................................................................6-1
Error messages .............................................................................................6-1
Document jams .............................................................................................6-3
Paper jams ....................................................................................................6-4
If you are having difficulty with your DCP ......................................................6-8
Improving the print quality ...........................................................................6-11
Cleaning the drum unit ................................................................................6-12
Packing and shipping the DCP ..........................................................................6-15
Routine maintenance .........................................................................................6-16
Cleaning the outside of the DCP .................................................................6-16
Cleaning the scanner glass .........................................................................6-17
Cleaning the laser scanner window.............................................................6-17
Cleaning the corona wire.............................................................................6-19
Replacing the toner cartridge (TN-350) .......................................................6-19
How to replace the toner cartridge ..............................................................6-20
Replacing the drum unit (DR-350)...............................................................6-22
Machine Information ..........................................................................................6-24
Checking the Serial Number........................................................................6-24
Checking the Page Counters.......................................................................6-24
Checking the Drum Life...............................................................................6-25
Appendix
On-screen programming ..................................................................................... A-1
Menu table.................................................................................................... A-1
Menu Mode......................................................................................................... A-1
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S
Specifications
Product description ............................................................................................. S-1
General............................................................................................................... S-1
Print media.......................................................................................................... S-2
Copy ................................................................................................................... S-3
Scanner .............................................................................................................. S-3
Printer................................................................................................................. S-4
Interfaces............................................................................................................ S-4
Computer requirements...................................................................................... S-5
Consumable items.............................................................................................. S-6
Optional External Wireless Print/Scan Server (NC-2200w)................................ S-6
Optional External Print Server (NC-2100p) ........................................................ S-7
I
Index I-1
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1

Introduction

Using this Guide

Throughout this Guide you will see special symbols alerting you to important warnings, notes and actions. Special fonts identify keys you should press, messages that appear on the LCD, and important points or related topics.
Bold Bold typeface identifies specific keys on the DCP’s control panel.
Italics Italicized typeface emphasizes an important point or refers you to a related topic.
Courier Courier type face identifies the messages on the LCD of the DCP.
Warnings tell you what to do to prevent possible personal injury.
Electrical Hazard icons alert you to a possible electrical shock.
Hot Surface icons warn you not to touch DCP parts that are hot.
Cautions specify procedures you must follow or avoid to prevent possible damage to the DCP or other objects.
Improper Setup icons alert you to devices and operations that are not compatible with the DCP.
Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features.
1 - 1
Page 15

Choosing a location

Introduction
Place your DCP on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the DCP near a standard, grounded AC power outlet. Choose a location where the temperature remains between 50° to 90.5° F (10° to 32.5°C).
CAUTION
Avoid placing your DCP in a high-traffic area.
Do not place your DCP near heaters, air conditioners, water, chemicals, or refrigerators.
Do not expose your DCP to direct sunlight, excessive heat, moisture, or dust.
Do not connect your DCP to an AC power outlet controlled by wall switches or automatic
timers.
Disruption of power can wipe out information in the DCP’s memory.
Do not connect your DCP to an AC power outlet on the same circuit as large appliances or
other equipment that might disrupt the power supply.
Avoid interference sources, such as speakers or the base units of cordless phones.
1
1 - 2
Page 16
Chapter 1

How to access the complete User’s Guide

This User’s Guide does not contain all the information about the DCP such as how to use the advanced features of the Printer and Scanner. When you are ready to learn detailed information about these operations, read the complete User’s Guide in the ‘Documentation’ section of the CD-ROM.

To view Documentation (For Windows®)

From the Start menu, select Brother, MFL Pro Suite DCP-7020 from the Programs
Group, and then select User’s Guide.
OR
Turn on your PC. Insert the Brother
1
CD-ROM labeled Windows CD-ROM drive.
If the model name screen appears, click
2
your model name.
If the language screen appears, click
3
your language.
The CD-ROM main menu will appear.
®
into your
Note
If this window does not appear, use Windows program from the root directory of the Brother CD-ROM.
®
Explorer to run the setup.exe
4 Click Documentation.
Click the documentation you want to
5
read.
Quick Setup Guide: Setup and Software Installation Instructions
User's Guide (2 manuals): User’s Guide for stand-alone operations and Software User’s Guide
®
PaperPort Document Management Software
How to find Scanning instructions
There are several ways you can scan documents. You can find the instructions as follows:
Software User's Guide:
How to scan using Windows
(For Windows 2000 Professional/XP/Windows NT Workstation Version 4.0)
Using ControlCenter2.0 in Chapter 3
(For Windows 2000 Professional/XP/Windows NT Workstation Version 4.0)
Network Scanning (optional NC-2200w
external wireless print/scan server required)
®
PaperPort
User's Guide
User's Guide:
®
98/98SE/Me/
®
98/98SE/Me/
®
in Chapter 2
®
®
1 - 3
Instructions for scanning directly from
ScanSoft
®
PaperPort
®
Page 17
Introduction

To view Documentation (For Macintosh®)

Turn on your Macintosh®. Insert the
1
Brother CD-ROM labeled Macintosh into your CD-ROM drive. The following window will appear.
(Mac OS® X)
Double-click the Documentation icon.
2
The select Language screen appears,
3
double-click your language.
Click the documentation you want to
4
read.
How to find Scanning instructions
There are several ways you can scan documents. You can find the instructions as follows:
®
Software User's Guide:
Scanning from a Macintosh
®
(For Mac OS or greater)
Using ControlCenter2.0 (For Mac OS
10.2.4 or greater) in Chapter 7
Network Scanning (optional NC-2200w
external wireless print/scan server required)
®
Presto!
Instructions for scanning directly from
PageManager® User's Guide
Presto!
9.1 - 9.2/Mac OS® X 10.2.4
®
PageManager®.
®
in Chapter 7
®
X
1
Quick Setup Guide: Setup and Software Installation Instructions
User's Guide (2 manuals): User’s Guide for stand-alone operations and Software User’s Guide
®
Presto! Management Software
PageManager®: Document
1 - 4
Page 18
Chapter 1

Control panel overview

Stack Copies:01

100%
Auto
1 Copy keys
(Temporary settings):
Options
You can quickly and easily select temporary settings for copying.
Enlarge/Reduce
Lets you enlarge or reduce copies depending on the ratio you select.
Contrast
Lets you select the copy quality for your type of document.
Number of Copies
Use this key to make multiple copies.
2 Menu Mode:
Menu
Lets you access the Menu to program.
or Press to scroll through the menus and options. Also you can use these keys to enter numbers.
Set
Lets you store your settings in the DCP.
Scan
3
Lets you access Scan mode.
Start
4
Lets you start making copies or start scanning.
Stop/Exit
5
Stops an operation or exits from the menu.
6 Print key:
Job Cancel
You can cancel a print job and clear the print memory.
Liquid Crystal Display (LCD)
7
Displays messages on the screen to help you set up and use your DCP.
1 - 5
Page 19

Load document

You can make copies and scan from the ADF (automatic document feeder) and from the scanner glass.

Using the automatic document feeder (ADF)

The ADF can hold up to 35 pages and feeds each sheet individually. Use standard 20 lb (80 g/m before putting them in the ADF.
2
) paper and always fan the pages
Improper Setup
DO NOT use paper that is curled,
wrinkled, folded, ripped, stapled, paper-clipped, pasted or taped.
DO NOT use cardboard, newspaper or
fabric.
Introduction
Unfold the ADF document output
3
support flap.
CAUTION
DO NOT pull on the document while it is
feeding.
1
Make sure documents written with ink are
completely dry.
Documents to be scanned must be from
5.8 to 8.5 in. (147.3 to 215.9 mm) wide and 5.8 to 14 in. (147.3 to 356 mm) long.
Fan the pages well. Make sure you put
1
the documents face up, top edge first in the ADF until you feel them touch the feed roller.
Adjust the paper guides to fit the width of
2
your documents.
1 - 6
Page 20
Chapter 1

Using the scanner glass

Close the document cover.
3
You can use the scanner glass to copy or scan pages of a book or one page at a time.
s
Document 11 in. (215.9 to 297.4 mm)).
can be up to Letter/A4 size (8.5 to
Note
To use the scanner glass, the ADF must be empty.
Lift the document cover.
1
Using the document guidelines on the
2
left, center the document face down on the scanner glass.
CAUTION
If the document is a book or is thick, do not slam the cover or press on it.
Place documents face down on the scanner glass.
1 - 7
Page 21
Introduction

About paper

Recommended Paper

To get the best print quality, we suggest using the following paper.
Paper Type Item
Plain paper Xerox 4200DP 20 lb
Hammermill Laser Paper 24 lb
(Xerox Premier 80 g/m (Xerox Business 80 g/m (Mode DATACOPY
2
80 g/m (IGEPA X-Press 80 g/m
Recycled paper (Xerox Recycled Supreme)
Transparency 3M CG 3300
Labels Avery laser label #5160
(Avery laser label L7163)
)
2
)
2
)
2
)

Choosing acceptable paper

We recommend that you test paper (especially special sizes and types of paper) on the DCP before purchasing large quantities.
For optimum printing, use a recommended type of paper, especially for plain paper and transparencies. For more information on paper specifications, call your nearest authorized sales representative or the place where you purchased your DCP.
Use labels or transparencies that are
designed for use in laser printers.
If you are using special paper and the
DCP has problems feeding it from the paper tray, try again using the manual feed slot.
You can use recycled paper in this DCP.
1
Use paper that is made for plain-paper
copying.
Use paper that is 20 to 24 lb (75 to
2
90 g/m
).
Use neutral paper. Do not use acidic or
alkaline paper.
Use long-grain paper.
Use paper with a moisture content of
approximately 5%.
1 - 8
Page 22
Chapter 1
0.08 i
CAUTION
Do not use the following types of paper or envelopes, they may cause a paper jam and
damage your machine.
Do not use:
• Inkjet paper;
• Coated paper, such as vinyl coated paper;
• Pre-printed or highly textured paper, or paper with an embossed letterhead;
• Label sheets that have had any labels removed;
• Paper that has been previously printed on;
• Paper that cannot be arranged uniformly when stacked;
• Paper that is made with a short grain;
• Damaged, curled, wrinkled, or irregularly shaped paper.
n. (4 mm) or longer
0.08 in. (4 mm) or longer
Do not use:
• Envelopes that have a baggy construction;
• Envelopes that are embossed (have raised writing on them);
• Envelopes that have clasps on them;
• Envelopes that are not sharply creased;
• Envelopes that are pre-printed on the inside.
Paper capacity of the paper trays
Paper size Paper types No. of sheets
Paper tray A4, Letter, Legal, Executive,
A5, A6, B5 and B6
Manual feed slot Width: 2.75 - 8.5 in. (69.9 -
215.9 mm) Length: 4.56 - 16 in. (116 -
406.4 mm)
1 - 9
Plain paper, Recycled paper up to 250
Transparency up to 10
Plain paper, Recycled paper, Bond paper, Envelope, Label and Transparency
1
Page 23

How to load paper

To load paper or other media in the paper tray
Pull the paper tray completely out of the
1
DCP.
While pressing the paper guide release
2
lever, slide the adjusters to fit the paper size. Check that the guides are firmly in the slots.
Fan the stack of paper well to avoid
3
paper jams and mis-feeds.
Put paper in the paper tray.
4
Maximum Paper Mark
Introduction
1
Note
For Legal size paper, pull out the back of the paper tray while holding the inside latch of the tray.
Put the paper tray firmly back in the DCP
5
and unfold the output paper tray support flap before you use the DCP.
Output Paper Tray Support Flap
Note
When you put paper in the paper tray, please remember the following:
Check that the paper is flat in the tray and
below the maximum paper mark, and that the paper guides are touching the sides of the paper stack.
The side to be printed on must be face
down.
1 - 10
Page 24
Chapter 1
To load paper or other media in the manual feed slot
You can load envelopes and special print media one at a time into this slot. Use the manual feed slot to print or copy on labels, envelopes or thicker paper.
1 Slide the paper guides to fit the paper
size.
Using both hands put one sheet of paper
2
in the manual feed slot until you feel the front edge of the paper touch the paper feed roller. Let go of the paper when you feel the DCP feed the paper in a short distance.
Note
When you put paper in the manual feed slot, please remember the following:
The side to be printed on must be face up.
Put the leading edge (top of the paper) in
first and push it gently into the slot.
Make sure that the paper is straight and in
the proper position on the manual feed slot. If it is not, the paper may not be fed properly, resulting in a skewed printout or a paper jam.
Do not put more than one sheet or
envelope in the manual feed slot at a time, or you may cause the DCP to jam.
To easily remove a small printout from the
output tray, lift up the scanner cover by using both hands as shown in the illustration.
1 - 11
You can still use the DCP while the scanner cover is up. To close the scanner cover, push it down with both hands.
Page 25
2

Getting started

Initial Setup

Setting the Paper Type

To get the best print quality, set the DCP for the type of paper you are using.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select
2
1.Paper Type.
General Setup
1.Paper Type
Press Set.
Press or to select Plain,
3
Thin, Thick, Thicker, Transparency or Recycled Paper.
Press Set.
Press Stop/Exit.
4
Note
The DCP ejects paper with printed
surfaces face down onto the output paper tray in the front of the DCP. When you use transparencies or labels, remove each sheet immediately to prevent smudging or paper jams.
You can select Transparency in Step 3
only if Letter, Legal or A4 paper size was selected as the paper size. (See Setting the Paper Size on this page.)

Setting the Paper Size

You can use eight sizes of paper for printing copies: Letter, Legal, A4, A5, A6, B5, B6 and Executive. When you change the size of paper you load in the tray, you will need to change the setting for paper size at the same time so your DCP can fit a reduced copy on the page.
Note
If you selected Transparency as the paper type, you will only be able to select Letter, Legal or A4 size paper in Step 3.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select
2
2.Paper Size.
General Setup
2.Paper Size
Press Set.
Press or to select Letter,
3
Legal, A4, A5, A6, B5, B6 or Executive.
Press Set.
Press Stop/Exit.
4
2
2 - 1
Page 26
Chapter 2

Setting the Beeper Volume

You can change the beeper volume. The default setting is the DCP will beep when you press a key or make a mistake.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select 3.Beeper.
2
General Setup
3.Beeper
Press Set.
Press or to select Low, Med,
3
High or Off.
Press Set.
Press Stop/Exit.
4
Med. When the beeper is on,

Toner Save

You can conserve toner using this feature. When you set Toner Save to appears lighter. The default setting is
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select 4.Ecology.
2
General Setup
4.Ecology
Press Set.
Press or to select
3
1.Toner Save.
Press Set.
Press or to select On (or Off).
4
Press Set.
Press Stop/Exit.
5
On, print
Off.
2 - 2
Page 27
Getting started

Sleep Time

Setting the Sleep Time reduces power consumption by turning off the fuser inside the DCP while it is idle. You can choose how long the DCP is idle (from 00 to 99 minutes) before it goes into sleep mode. The timer is automatically reset when the DCP receives PC data or makes a copy. The factory setting is 05 minutes. While the DCP is in sleep mode you will see try to print or copy in sleep mode, there will be a short delay while the fuser warms up to its working temperature.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select 4.Ecology.
2
General Setup
4.Ecology
Press Set.
Sleep on the LCD. If you

Setting the LCD Contrast

You can change the contrast to help the LCD look lighter or darker.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select
2
5.LCD Contrast.
General Setup
5.LCD Contrast
Press Set.
Press or to select Light or
3
Dark.
Press Set.
Press Stop/Exit.
4

Printing the User Settings List

2
Press or to select
3
2.Sleep Time.
Ecology
2.Sleep Time
Press Set.
Use the or to enter the length of
4
time the DCP is idle before it goes into sleep mode (00 to 99).
Press Set.
Press Stop/Exit.
5
Note
If you want to turn off sleep mode, press Start and Options simultaneously in Step 3.
You can print a list of your settings.
Press Menu and or to select
1
1.General Setup.
Press Set.
Press or to select
2
6.User Settings.
General Setup
6.User Settings
Press Set.
Press Start.
3
2 - 3
Page 28
3

Making copies

Using the DCP as a copier

You can use your DCP as a copier, making up to 99 copies at a time.
The printable area of your DCP begins at approximately 0.12 in. (3 mm) from both sides and 0.12 in. (3 mm) from the top or bottom of the paper.
0.12” (3 mm)
0.12” (3 mm)
Note
The printable area shown above is for a single copy or a 1 in 1 copy using Letter or Legal size paper. The printable area changes with the paper size.
Unprintable area

Making multiple copies

Load your document.
1
Press Number of Copies repeatedly
2
until the number of copies you want appears (up to 99).
OR
Press Number of Copies, and then press or hold or to increase or decrease the number of copies.
Note
To sort the copies, press Options and or
to select
copies using the ADF on page 3-5.)
Press Start.
3
Stack/Sort. (See Sorting

Stop copying

To stop copying, press Stop/Exit.

Making a single copy

Load your document.
1
Press Start.
2
Note
To stop copying, press Stop/Exit.
3 - 1
Page 29
Making copies

Using the Temporary Copy keys

When you want to quickly change the copy settings temporarily for the next copy, use the Temporary Copy keys. You can use different combinations.
Temporary Copy keys
Note
These settings are temporary, and the
DCP returns to its default settings 60 seconds after copying.
You can save the copy settings you use
most often by setting them as default. (See Changing the default copy settings on page 3-7.)

Enlarging or reducing the image copied

You can select the following enlargement or reduction ratios.
Auto* sets the DCP to calculate the
reduction ratio that best fits the size of paper.
Custom(25-400%) allows you to enter a
ratio from 25% to 400%.
Press
Enlarge/Reduce
100%
104% EXELTR
141% A5A4
200%
*
Auto
Custom(25-400%)
50%
70% A4A5
78% LGLLTR
83% LGLA4
85% LTREXE
91% Full Page
94% A4LTR
97% LTRA4
3
Note
The Auto setting is available only when loading from the ADF.
Load your document.
1
Press Enlarge/Reduce.
2
3 - 2
Page 30
Chapter 3
Press or to select the
3
enlargement or reduction ratio you want.
Press Set.
OR
You can select press Set.
Press or to enter an enlargement or reduction ratio from
400%.
to
Custom(25-400%) and
25%

Adjusting contrast

You can change the contrast to help an image look sharper and more vivid.
Load your document.
1 2 Press Contrast.
Contrast
-+
Press Set.
Note
Enlargement or reduction ratio can also be increased or decreased by holding down or .
Press Start.
4
OR
Press other temporary copy keys for more settings.
Note
Special Copy Options (2 in 1 (P),
2 in 1 (L), 4 in 1 (P), 4 in 1 (L)
Poster(3 x 3)) are not available with
or Enlarge/Reduce.
(P) means Portrait and (L) means
Landscape.
Press to increase the contrast.
3
OR
Press to decrease the contrast.
Press Set.
Press Start.
4
OR
Press other temporary copy keys for more settings.
3 - 3
Page 31
Making copies

Changing the temporary copy settings

Use the Options key to quickly set the following copy settings temporarily for the next copy.
Press Menu Selections Options Page
Select & Set Select & Set
Quality Auto
Text
Photo
Stack/Sort Stack
Sort
Page Layout Off(1 in 1)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
Poster(3 x 3)
Note
The factory settings are shown in Bold.
After you choose your settings by pressing Set, the LCD shows Set temporarily.
Press Start if you have finished choosing settings.
3
3-5
3-5
3-5
3 - 4
Page 32
Chapter 3
Quality
You can select the copy quality. The default setting is
Auto
Text
Photo
1 2
3
4
Auto.
Suitable for documents that contain both text and photographs.
Suitable for documents containing only text.
Suitable for copying photographs.
Load your document.
Press Options and or to select
Quality.
Press Set.
Press or to select the copy quality you want (
Photo).
Press Set.
Press Start.
Auto, Text or
Making N in 1 copies (Page Layout)
You can reduce the amount of copies by using the N in 1 copy feature. This allows you to copy two or four pages onto one page, allowing you to save paper.
Note
Please make sure paper size is set to
Letter, Legal or A4.
You can use the N in 1 copy feature with
100% copy size only.
(P) means Portrait and (L) means
Landscape.
Load your document.
1
Press Number of Copies repeatedly
2
until the number you want appears (up to 99).
Press Options and or to select
3
Page Layout.
Press Set.
Sorting copies using the ADF
You can sort multiple copies. Pages will be stacked in the order (1 2 3), (1 2 3) and so on.
Load your document.
1
Press Number of Copies repeatedly
2
until the number you want appears (up to 99).
Press Options and or to select
3
Stack/Sort.
Press Set.
Press or to select Sort.
4
Press Set.
Press Start.
5
Press or to select 2 in 1 (P),
4
2 in 1 (L), 4 in 1 (P), or 4 in 1 (L).
Press Set.
Press Start to scan the document.
5
3 - 5
Page 33
Making copies
If you are using the scanner glass:
After the DCP scans the page,
6
the LCD shows:
Next Page?
Yes ▼ No
Press to scan the next page.
Put the next document on the scanner
7
glass.
Set Next Page Then Press Set
Press Set.
Repeat Steps 6 and 7 for each page of the layout.
After all the pages of the document have
8
been scanned, press to end.
Place document face up in the ADF in the direction shown below.
Place document face down on the scanner glass in the direction shown below.
2 in 1 (P)
2 in 1 (L)
3
4 in 1 (P)
4 in 1 (L)
2 in 1 (P)
2 in 1 (L)
4 in 1 (P)
4 in 1 (L)
3 - 6
Page 34
Chapter 3
Making a poster (Page Layout)
You can create a poster. When you use the Poster feature your DCP divides your document into sections, then enlarges the sections so you can assemble them into a poster. If you want to print a poster, use the scanner glass.
Note
Please make sure paper size is set to
Letter, Legal or A4.
For Poster copies, you cannot make more
than one copy or use the Enlarge/Reduce feature.
Load your document.
1
Press Options and or to select
2
Page Layout.
Press Set.
Press or to select
3
Poster(3 x 3).
Press Set.

Changing the default copy settings

You can save the copy settings you use most often by setting them as default. These settings will remain until you change them again.

Quality

Press Menu and or to select
1
2.Copy.
Press Set.
Press or to select 1.Quality.
2
Copy
1.Quality
Press Set.
Press or to select Auto, Text
3
Photo.
or
Press Set.
Press Start to scan the document.
4
Poster (3x3)
Press Stop/Exit.
4
3 - 7
Page 35
Making copies

Adjusting contrast

You can change the contrast to help an image look sharper and more vivid.
Press Menu and or to select
1
2.Copy.
Press Set.
Press or to select 2.Contrast.
2
Copy
2.Contrast
Press Set.
Press to increase the contrast.
3
OR
Press to decrease the contrast.
Press Set.
Press Stop/Exit.
4

Out of Memory message

If the memory becomes full while you are making copies, the LCD message will guide you through the next step.
Out of Memory message appears
If the when you are scanning the first page of your document, press Stop/Exit and wait until the other operarions in process finish and then try again.
If you were scanning subsequent pages, press Stop/Exit to cancel or Start to copy the scanned pages.
3
3 - 8
Page 36
4

Software Features

The User’s Guide on the CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, Printing and Scanning). The availability of the features listed below varies by model:
Using the machine as a Printer (See Chapter 1 in the Software User’s Guide on the CD-ROM.)
How to Scan (See Chapter 2 in the Software User’s Guide on the CD-ROM.)
Using ControlCenter2.0 (See Chapter 3 in the Software User’s Guide on the CD-ROM.)
Using Remote Setup (See Chapter 4 in the Software User’s Guide on the CD-ROM.)
Network Scanning (Optional NC-2200w external print/scan server required)
Network Printing (Optional NC-2200w external print/scan server required)
Note
See also How to access the complete User’s Guide on page 1-3.
4 - 1
Page 37
5

Important information

Federal Communications Commission (FCC) Declaration of Conformity (USA only)

Responsible Party:
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807-0911 USA
TEL: (908) 704-1700
declares, that the products
Product Name: Laser DCP, DCP-7020
comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Call the dealer or an experienced radio/TV technician for help.
WARNING
This DCP has been certified to comply with FCC standards, which are applied to the USA only. A grounded plug should be plugged into a grounded AC outlet after checking the rating of the local power supply for the DCP to operate properly and safely.
For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.

Important

Changes or modifications not expressly approved by Brother Industries, Ltd. could void the user’s authority to operate the equipment.
WARNING
Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document.

Important - about the interface cable

A shield interface cable should be used to ensure compliance with the limits for a Class B digital device.
5
5 - 1
Page 38
Chapter 5

Industry Canada Compliance Statement (Canada only)

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Disconnect device

This product must be installed near an AC power outlet that is easily accessible. In case of emergency, you must disconnect the power cord from the AC power outlet to shut off the power completely.
International E
NERGY STAR
®
Compliance Statement
S
TAR
®
The purpose of the International E Program is to promote the development and popularization of energy-efficient office equipment.
As an E Ltd. has determined that this product meets the E
NERGY
NERGY
TAR
S
®
TAR
S
Partner, Brother Industries,
®
guidelines for energy efficiency.
NERGY

FDA regulations

U.S. Food and Drug Administration (FDA) has implemented regulations for laser products manufactured on and after August 2, 1976. Compliance is mandatory for products marketed in the United States. The following label on the back of the DCP indicates compliance with the FDA regulations and must be attached to laser products marketed in the United States.
Manufactured:
BROTHER CORP. (ASIA) LTD.
BROTHER BUJI NAN LING FACTORY
Gold Garden Industry, Nan Ling Village, Buji, Rong Gang, Shenzhen, China.
This product complies with FDA for laser products except for deviations pursuant to Laser Notice No. 50, dated July 26, 2001.
WARNING
Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure.
Internal laser radiation
Max. Radiation Power 5 mW

Laser safety

This equipment is certified as a Class 1 laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. This means that the equipment does not produce hazardous laser radiation.
Since radiation emitted inside the equipment is completely confined within protective housings and external covers, the laser beam cannot escape from the DCP during any phase of user operation.
5 - 2
Wave Length 770 - 810 nm
Laser Class Class 3B
Page 39
Important information

Important safety instructions

Read all of these instructions.
1
Save them for later reference.
2 3 Follow all warnings and instructions marked
on the product.
Unplug this product from the wall outlet
4
before cleaning inside of the DCP. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
Do not use this product near water.
5
Do not place this product on an unstable
6
cart, stand, or table. The product may fall, causing serious damage to the product.
Slots and openings in the cabinet and the
7
back or bottom are provided for ventilation; to ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.
This product should be operated from the
8
type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company.
9 Use only the power cord supplied with this
DCP.
0 This product is equipped with a 3-wire
grounded plug. This plug will only fit into a grounded power outlet. This is a safety feature. If you are unable to insert the plug into the outlet, call your electrician to replace your obsolete outlet. Do not defeat the purpose of the grounded plug.
Do not allow anything to rest on the power
A
cord. Do not place this product where people can walk on the cord.
If an extension cord is used with this product,
B
make sure that the total ampere ratings on the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes (USA only).
Do not place anything in front of the DCP that
C
will block printing. Do not place anything in the path of printing.
Wait until pages have exited the DCP before
D
picking them up.
Never push objects of any kind into this
E
product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call
In USA: 1-800-284-4357 In Canada: 1-877-BROTHER.
(See Brother numbers on page i.)
5
5 - 3
Page 40
Chapter 5
F Unplug this product from the AC power outlet
and refer servicing to Authorized Service Personnel under the following conditions:
• When the power cord is damaged or frayed.
• If liquid has been spilled into the product.
• If the product has been exposed to rain or water.
• If the product does not operate normally when the operating instructions are followed. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.
• If the product has been dropped or the cabinet has been damaged.
• If the product exhibits a distinct change in performance, indicating a need for service.
To protect your product against power
G
surges, we recommend the use of a power protection device (Surge Protector).
To reduce the risk of fire, electric shock and
H
injury to people, note the following:
• Do not use this product near appliances that use water, a swimming pool or in a wet basement.
• Use only the power cord supplied with this machine.

Trademarks

The Brother logo is a registered trademark of Brother Industries, Ltd.
Brother is a registered trademark of Brother Industries, Ltd.
Multi-Function Link is a registered trademark of Brother International Corporation.
© 2004-2005 Brother Industries, Ltd. All rights reserved.
Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.
Macintosh and TrueType are registered trademarks of Apple Computer, Inc.
PaperPort and OmniPage OCR are registered trademarks of ScanSoft, Inc.
Presto! PageManager is a registered trademark of NewSoft Technology Corporation.
Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.
All other brand and product names mentioned in this User’s Guide and the Software User’s Guide are registered trademarks of their respective companies.
5 - 4
Page 41
Troubleshooting and routine
6
maintenance

Troubleshooting

Error messages

As with any sophisticated office product, errors may occur. If this happens, your DCP identifies the problem and displays an error message. The most common error messages are shown below.
You can correct most problems by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Back Cover Open The back cover is not completely
Change Drum Soon The drum unit is near the end of its life. Use the drum unit until you have a print quality
Cooling Down
Wait for a while
Cover is Open The front cover is not completely
Document Jam The document was not inserted or fed
Data Remaining Print data is left in the DCP’s memory. Re-start printing from your computer.
Dust on Drum The drum unit needs to be cleaned. See Cleaning the drum unit on page 6-12.
Fail to Warm up The fuser unit is too cold. Turn off the DCP’s power switch, and check the DCP’s
Unit is too Hot The fuser unit is too hot.
closed.
The temperature of the drum unit or toner cartridge is too hot. The DCP will pause its current print job and go into cooling down mode. During the cooling down mode, you will hear the cooling fan running while the display on the DCP shows Cooling Down, and Wait for a while.
closed.
properly or the document scanned from the ADF was too long.
Print data is left in the DCP’s memory. The USB cable was unplugged while the computer was sending the data to the DCP.
.
Close the back cover of the DCP.
problem; then replace the drum unit with a new one. See Replacing the drum unit (DR-350) on page 6-22.
You must wait 20 minutes for it to cool.
Close the front cover for the drum unit.
See Document jams on page 6-3. See Using the automatic document feeder (ADF) on
page 1-6.
Press Job Cancel. The DCP will cancel the job and eject the page that is being printed.
environment. If it is in a location that is too cold or too hot, try to cool or warm the room by turning on the air conditioner or heater. Or, change the location. Then, turn on the DCP’s power switch.
6
6 - 1
Page 42
Chapter 6
ERROR MESSAGES
ERROR MESSAGE CAUSE ACTION
Machine too Hot The inside of the machine is too hot. Make sure you can hear the fan in the DCP spinning
No cartridge The toner cartridge is not installed
No Paper Fed The DCP is out of paper or paper is not
Out of Memory The DCP’s memory is full. (Copy operation in process)
Paper jam Inside The paper is jammed inside the DCP. (See Paper jams on page 6-4.)
Paper Jam Rear The paper is jammed in the back of the
Paper Jam Tray The paper is jammed in the paper tray
Scanner Locked The scanner needs to be reset. Turn off the DCP and then turn it on again.
Toner Life End The toner cartridge and drum unit
Toner Low The toner cartridge is near the end of its
Unable to Init.
(Initialize)
Unable to Print
properly.
properly loaded in the paper tray.
DCP.
of the DCP.
assembly are not installed. —OR— Toner is used up and printing is not
possible.
life and the toner will soon run out.
The DC P has a mechanical problem. Turn off the DCP’s power switch, and then on again, If
and the exhaust outlet isn't blocked by something. If the fan is spinning, remove some obstacles that
surround the exhaust outlet, and then leave the DCP for several minutes.
If the fan is not spinning, turn off the DCP and then turn it on again.
Reinstall the toner cartridge.
Refill the paper in the paper tray. —OR— Remove the paper and load it again.
Press Stop/Exit and wait until the other operations in process finish and then try again.
(Printing operation in process) Reduce print resolution. (See Advanced tab in the
Software User’s Guide on the CD-ROM.)
(See Paper jams on page 6-4.)
(See Paper jams on page 6-4.)
Re-install the toner cartridge and drum unit assembly. —OR— Replace the toner cartridge with a new one. (See
Replacing the toner cartridge (TN-350) on page 6-19.)
Order a new toner cartridge now.
the error message continues, leave the DCP for several minutes and try it again.
Unable to Scan
6 - 2
Page 43
Troubleshooting and routine maintenance

Document jams

If the document is jammed, follow the steps below.
Document is jammed in the top of the ADF unit
1 Take out any paper from the ADF that is
not jammed.
Open the ADF cover.
2
Pull the jammed document out to the
3
left.
Document is jammed under the document cover
Take out any paper from the ADF that is
1
not jammed.
Lift the document cover.
2 3 Pull the jammed document out to the
right.
Close the document cover.
4
Press Stop/Exit.
5
6
Close the ADF cover.
4
Press Stop/Exit.
5
Document is jammed at the output tray
Pull the jammed document out to the
1
right.
Press Stop/Exit.
2
6 - 3
Page 44
Chapter 6

Paper jams

To clear paper jams, please follow the steps in this section.
WARNING
After you have just used the DCP, some parts inside the machine are extremely hot. When you open the front cover or back cover of the DCP, never touch the shaded parts shown in the following diagram.
Paper is jammed inside the DCP
Pull out the drum unit and toner
4
cartridge assembly. The jammed paper may be pulled out with the toner cartridge and drum unit assembly, or this may release the paper so you can pull it up and out of the paper tray opening.
Pull the paper tray completely out of the
1
DCP.
Pull the jammed paper up and out of the
2
paper tray opening.
Open the front cover.
3
If you can not remove the drum unit and
5
toner cartridge assembly easily, do not use extra force. Instead, lift the scanner cover and use both hands to carefully pull the jammed paper up and out of the output tray opening.
6 - 4
Page 45
CAUTION
To prevent damage to the DCP caused by static electricity, do not touch the electrodes shown in the following diagram.
Put the drum unit and toner cartridge
6
assembly back in the DCP.
Troubleshooting and routine maintenance
Paper is jammed at back of the DCP
1 Open the front cover.
Pull out the drum unit and toner
2
cartridge assembly.
6
Close the front cover.
7
Put the paper tray in the DCP.
8
Open the back cover.
3
6 - 5
Page 46
Chapter 6
Pull the tab toward you to open the rear
4
chute cover.
Pull the jammed paper out of the fuser
5
unit. If the jammed paper cannot be pulled out easily, push down on the blue tab with one hand as you gently pull out the paper with the other hand.
Put the drum unit and toner cartridge
7
assembly back into the DCP.
Close the front cover.
8
Close the back cover.
6
6 - 6
Page 47
Paper is jammed inside the drum unit and toner cartridge assembly
Open the front cover.
1
Pull out the drum unit and toner
2
cartridge assembly.
Troubleshooting and routine maintenance
Put the toner cartridge back into the
4
drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
Put the drum unit and toner cartridge
5
assembly back in the DCP.
6
Hold down the lock lever on the left and
3
pull the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.
Close the front cover.
6
6 - 7
Page 48
Chapter 6

If you are having difficulty with your DCP

If you think there is a problem with your DCP, check the chart below and follow the troubleshooting tips.
The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
DIFFICULTY SUGGESTIONS
Printing Difficulties
Poor print quality See Improving the print quality on page 6-11.
Vertical black lines. Sometimes you may see vertical streaks/black lines on the printed pages. The
drum unit’s primary corona wire may be dirty. Clean your primary corona wire (See Cleaning the corona wire on page 6-19).
Copy Quality Difficulties
Vertical black streak s or black spots appear in copies.
Printer Difficulties
The DCP does not print. Please make sure:
The DCP prints unexpectedly or it prints garbage.
The DCP prints first couple of pages correctly, then some pages have text missing.
The DCP cannot print full pages of a document. Out of Memory message occurs.
My headers or footers appear when I view my document on the screen but do not appear when I print them.
Sometimes you may see vertical streaks on your copies. Either the scanner or the drum unit’s primary corona wire is dirty. Clean them both. (See Cleaning the scanner glass on page 6-17 and Cleaning the corona wire on page 6-19.)
• The DCP is plugged in and the power switch is turned on. —OR
• The toner cartridge and drum unit are installed properly. (See Replacing the
OR
• The interface cable is securely connected between the DCP and computer.
OR
• Check to see if LCD is showing an error message. (See Error messages on
OR
• DCP is online. Click Start and then Printer and Faxes. Select the ‘Brother
Turn off the DCP’s power switch and then turn it on again. Check the primary settings in your application software to make sure it is set up to work with your DCP.
Your computer is not recognizing the DCP’s input buffer full signal. Please make sure you connect the DCP cable correctly. (See the Quick Setup Guide.)
Reduce the printing resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)
Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software.
Your DCP can print 62 lines per page. The top two lines and bottom two lines are a restricted area that will not accept print. Adjust the top and bottom margins in your document to allow for this.
.
drum unit (DR-350) on page 6-22.)
(See the Quick Setup Guide.)
page 6-1.)
DCP-7020’ and right-click. Make sure that “Use Printer Offline” is unchecked.
6 - 8
Page 49
Troubleshooting and routine maintenance
DIFFICULTY SUGGESTIONS
Scanning Difficulties
TWAIN errors appear while scanning.
Software Difficulties
Cannot install software or print. Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
Cannot perform ‘2 in 1 or 4 in 1’ printing.
Cannot print when using Adobe Illustrator.
When using ATM fonts, some characters are missing or some characters are printed in their place.
‘Unable to write to LPT1’ or ‘LPT1 already in use’ Error Message appears.
‘MFC is Busy’ Error Message appears.
Make sure the Brother TWAIN driver is selected as the primary source. In PaperPort
and reinstall the software.
Check that the paper size setting in the application and in the printer driver are the same.
Try to reduce the print resolution. (See Advanced tab in the Software User’s Guide on the CD-ROM.)
If you are using Windows menu. Select the properties of the ‘Brother DCP-7020’. Click ‘Spool Setting’ on the ‘Details’ tab. Select ‘RAW’ from ‘Spool Data Format’.
1. Make sure the DCP is on (plugged into the AC power outlet and the power
2. Make sure the DCP is not displaying an error message on the LCD Display.
3. Make sure no other device drivers, which also communicate through the
4. Check with your computer manufacturer to confirm that the computer’s parallel
®
, click Scan in the File menu and select the Brother TWAIN driver.
®
98/98SE/Me, select ‘Printer Settings’ from the ‘Start’
switch turned on) and that it is connected directly to the computer using the IEEE-1284 bi-directional parallel cable. The cable must not go through another peripheral device (such as a Zip Drive, External CD-ROM Drive, or Switch box).
parallel port, are running automatically when you boot up the computer (such as, drivers for Zip Drives, External CD-ROM Drive, etc.) Suggested areas to check: (Load=, Run=command lines in the win.ini file or the Setup Group)
port settings in the BIOS are set to support a bi-directional DCP; i.e. (Parallel Port Mode – ECP)
6
6 - 9
Page 50
Chapter 6
DIFFICULTY SUGGESTIONS
Paper Handling Difficulties
The DCP does not load paper. The LCD shows No Paper Fed or Paper Jam.
The DCP does not feed paper from the manual feed slot.
How can I load envelopes? You can load envelopes from the manual feed slot. Your application software must
What paper can I use? You can use plain paper, recycled paper, envelopes, transparencies and labels
How can I clear paper jams? See Paper jams on page 6-4.
Print Quality Difficulties
Printed pages are curled. Low quality thin or thick paper can cause this problem. Make sure you select the
Printed pages are smeared. The Paper Type setting may be incorrect for the type of print media you are
Printouts are too light. If your DCP is not connected to a computer, turn off Toner Save mode in the DCP
If there is no paper, load a new stack of paper into the paper tray. If there is paper in the paper tray, make sure it is straight. If the paper is curled, you should straighten it. Sometimes it is helpful to remove the paper, turn the stack over and put it back into the paper tray. Reduce the amount of paper in the paper tray, and then try again. Check that the manual feed mode is not selected in the printer driver. If the LCD shows Paper Jam and you still have a problem, see Paper jams on page 6-4.
Reinsert the paper firmly, load one sheet at a time. Make sure that manual feed mode is selected in the printer driver.
be set up to print the envelope size you are using. This is usually done in the Page Setup or Document Setup menu of your software. Please refer to the manual provided with your software application.
that are made for laser machines. (For information on paper you can use, see About paper on page 1-8.)
Paper Type that suits the media type you use. (See About paper on page 1-8.)
using—OR—The print media may be too thick or have a rough surface. (See About paper on page 1-8 and Basic tab in the Software User’s Guide on the CD-ROM.)
itself. (See Toner Save on page 2-2.) Set Toner Save mode to off in the Advanced tab in the printer driver.
(See Advanced tab in the Software User’s Guide on the CD-ROM.) If the printout is a copy, adjust the contrast. (See Adjusting contrast on page 3-8.)
6 - 10
Page 51

Improving the print quality

F
g
d 3
This section provides information on the following topics:
Examples of poor print quality Recommendation
Check the DCP’s environment. Conditions such as humidity, high temperatures,
ABCDEFGH
DE
abcdefghijk
ef
ABCD
c
abcde
2
01234
Faint
ABCDEFGH abcdefghijk
ABCD abcde 01234
Gray background
Ghost
ABCDEFGH abcdefghijk
ABCD abcde 01234
Toner specks
Hollow print
All black
and so on may cause this print fault. (See Choosing a location on page 1-2.) If the whole page is too light, turn off Toner Save mode in the DCP menu settings
or in the printer driver. (See Toner Save on page 2-2 or Advanced tab in the Software User’s Guide on the CD-ROM.) —OR— If your DCP is not connected to a computer, turn off Toner Save mode in the DCP itself. (See Toner Save on page 2-2.)
Clean the laser scanner window and the primary corona wire on the drum unit. (See Cleaning the laser scanner window on page 6-17 and Cleaning the corona wire on page 6-19.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 6- 22.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page 6-19.)
Make sure that you use paper that meets the recommended specifications. (See About paper on page 1-8.)
Check the DCP’s environment - high temperatures and high humidity can increase the amount of background shading. (See Choosing a location on page 1-2.)
Install a new toner cartridge. (See Replacing the toner cartridge (TN-350) on page 6-19.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 6-19.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 6- 22.)
Make sure you use paper that meets our specifications. Rough-surfaced paper or thick print media may cause this problem.
Make sure that you choose the appropriate media type in the printer driver or in the DCP’s Paper Type menu setting. (See About paper on page 1-8 and Basic tab in the Software User’s Guide on the CD-ROM.)
Install a new drum unit. (See Replacing the drum unit (DR-350) on page 6-22.)
Make sure that you use paper that meets our specifications. Rough-surfaced paper may cause the problem. (See About paper on page 1-8.)
Clean the primary corona wire and the drum unit. (See Cleaning the corona wire on page 6-19 and See Cleaning the drum unit on page 6-12.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 6-22.)
Make sure that you use paper that meets our specifications. (See About paper on page 1-8.)
Choose Thick paper mode in the printer driver or in the DCP’s Paper Type menu setting, or use thinner paper than you are currently using. (See Basic tab in the Software User’s Guide on the CD-ROM.)
Check the DCP’s environment because conditions such as high humidity can cause hollow print. (See Choosing a location on page 1-2.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 6-19.) If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 6- 22.)
Clean the primary corona wire on the drum unit. (See Cleaning the corona wire on page 6-19.)
If the print quality has not improved, install a new drum unit. (See Replacing the drum unit (DR-350) on page 6-22.)
Troubleshooting and routine maintenance
6
6 - 11
Page 52
Chapter 6
Examples of poor print quality Recommendation

Cleaning the drum unit

3.1 in. (78.5 mm)
3.1 in. (78.5 mm)
White Spots on black text and
graphics at 3.1 in.
(78.5 mm) intervals
3.1 in. (78.5 mm)
3.1 in. (78.5 mm)
Black Spots at 3.1 i n.
(78.5 mm) intervals
Dust, paper powder, glue, and so on may stick to the surface of the photosensitive drum (OPC) and cause black or white spots to appear on printed documents.
Make 10 to 15 copies of a blank, white sheet of paper. (See Making multiple copies on page 3-1.)
If you still see the spots on printed documents after making multiple copies, clean the drum unit as follows:
1 Remove the drum unit and toner cartridge assembly, and then remove the toner
cartridge from the drum unit.
2 Position the print sample in front of the drum unit so you will know the exact
position on the drum that is causing the poor print.
3 Turn the black gear on the drum as you check the surface of the OPC drum.
The OPC drum is photosensitive so do not touch it with your fingers.
OPC drum surface
4 When you find the substance on the drum surface that matches the print
sample, gently dab the surface of the OPC drum with a cotton swab that is lightly dampened with isopropyl alcohol.
Do not use a scrubbing or wiping motion because this might damage the drum.
Do not try to clean the surface of the OPC drum with a sharp object, such as a ball-point pen, because this might cause permanent damage to the drum unit.
If the print quality still has not improved you need to install a new drum. (See Replacing the drum unit (DR-350) on page 6-22.)
6 - 12
Page 53
Examples of poor print quality Recommendation
Make sure that you use paper that meets our specifications. (See About paper on
ABCDEFGH abcdefghijk
ABCD abcde 01234
Black toner marks across the page
page 1-8.) If you use label sheets for laser printers, the glue from the sheets may sometimes
stick to the OPC drum surface. Clean the drum unit. (See Cleaning the drum unit on page 6-12.)
Do not use paper that has clips or staples because they will scratch the surface of the drum.
If the unpacked drum unit is in direct sunlight or room light, the unit may be damaged.
The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit (DR-350) on page 6-22.)
Make sure that you use paper that meets our specifications. A rough surfaced
ABCDEFGH abcdefghijk
ABCD abcde 01234
White lines across the page
paper or thick print media can cause the problem. (See About paper on page 1-8.) Make sure that you choose the appropriate media type in the printer driver or in
the DCP’s Paper Type menu setting. (See Basic tab in the Software User’s Guide on the CD-ROM and Setting the Paper Type on page 2-1 in this User’s Guide.)
The problem may disappear by itself. Try printing multiple pages to clear this problem, especially if the DCP has not been used for a long time.
The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit (DR-350) on page 6-22.)
Clean the inside of the DCP and the primary corona wire in the drum unit.
ABCDEFGH abcdefghijk
ABCD abcde 01234
Lines across the page
(See Cleaning the corona wire on page 6-19.) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum
unit (DR-350) on page 6-22.)
Clean the primary corona wire of the drum unit. (See Replacing the drum unit
ABCDEFGH abcdefghijk
ABCD abcde 01234
Black lines down the page
Printed pages have toner stains down the page.
(DR-350) on page 6-22.) Make sure the primary corona wire is at the home position (▲). The drum unit may be damaged. Install a new drum unit. (See Replacing the drum
unit (DR-350) on page 6-22.) The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing
the toner cartridge (TN-350) on page 6-19.) Make sure that a torn piece of paper is not inside the DCP covering the laser scanner window.
The fixing unit may be smudged. Call Brother Customer Service at 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada).
You may clear the problem by wiping the laser scanner window with a soft cloth.
ABCDEFGH abcdefghijk
ABCD abcde 01234
White lines down the page
H
G
F
E
D
C
B
A
hijk
efg
abcd
ABCD abcde 01234
Page skewed
(See Cleaning the laser scanner window on page 6-17.) The toner cartridge may be damaged. Put in a new toner cartridge. (See Replacing
the toner cartridge (TN-350) on page 6-19.)
Make sure the paper or other print media is loaded properly in the paper tray and that the guides are not too tight or too loose against the paper stack.
Set the paper guides correctly. If you are using the manual feed slot, see To load paper or other media in the
manual feed slot on page 1-11. The paper tray may be too full. Check the paper type and quality. (See About paper on page 1-8.)
Troubleshooting and routine maintenance
6
6 - 13
Page 54
Chapter 6
Examples of poor print quality Recommendation
Check the paper type and quality. High temperatures and high humidity will cause paper to curl.
If you don’t use the DCP very often, the paper may have been in the paper tray too long. Turn over the stack of paper in the paper tray. Also, fan the paper stack and
Curl or wave
B DEFGH
abc efghijk
ACD
bcde 134
Wrinkles or creases
then rotate the paper 180° in the paper tray.
Make sure that paper is loaded properly. Check the paper type and quality. (See About paper on page 1-8.) Turn over the stack of paper in the tray or rotate the paper 180° in the input tray.
6 - 14
Page 55

Packing and shipping the DCP

When you transport the DCP, use the packing materials that came with your DCP. If you do not pack the DCP properly, you could void your warranty. The DCP should be adequately insured with the carrier.
Turn off the DCP’s power switch.
1
Unplug the DCP from the AC power
2
outlet.
Unplug the cable from the DCP.
3
Open the front cover.
4
Remove the drum unit and toner
5
cartridge assembly. Leave the toner cartridge installed in the drum unit.
Troubleshooting and routine maintenance
Wrap the DCP in the plastic bag and
8
place it in the original carton with the original packing material.
Pack the drum unit and toner cartridge
9
assembly, AC cord and printed materials in the original carton as shown below:
6
Place the drum unit and toner cartridge
6
assembly into the plastic bag and seal the bag.
Close the front cover.
7
Note
If you are returning your DCP to Brother as part of the Exchange Service, pack only the DCP. Keep all separate parts and printed materials to use with your “Exchange” DCP.
Close the carton and tape it shut.
0
6 - 15
Page 56
Chapter 6

Routine maintenance

CAUTION
The drum unit contains toner, so handle it carefully. If toner scatters and your hands or clothes get dirty, immediately wipe or wash it off with cold water.

Cleaning the outside of the DCP

CAUTION
Use neutral detergents. Cleaning with
volatile liquids such as thinner or benzine will damage the outside surface of the DCP.
Do not use cleaning materials that
contain ammonia.
Do not use isopropyl alcohol to remove
dirt from the control panel. It may crack the panel.
Wipe the outside of the DCP with a soft
2
cloth to remove dust.
Remove anything that is stuck inside the
3
paper tray.
Wipe the inside of the paper tray with a
4
soft cloth to remove dust.
Pull the paper tray completely out of the
1
DCP.
6 - 16
Re-load the paper and put the paper tray
5
in the DCP.
Page 57
Troubleshooting and routine maintenance

Cleaning the scanner glass

Turn off the DCP’s power switch and lift the document cover. Clean the scanner glass and white plastic with isopropyl alcohol on a soft lint-free cloth.
Document Cover
Scanner Glass
In the ADF unit, clean the white plastic bar and the scanner glass strip under it with isopropyl alcohol on a lint-free cloth.
White Plastic

Cleaning the laser scanner window

CAUTION
Do not use isopropyl alcohol to clean
the laser scanner window.
Do not touch the laser scanner window
with your fingers.
Before you clean the inside of the DCP,
1
turn off the DCP’s power switch. Unplug the telephone line cord first, and then unplug the power cord from the AC power outet.
Open the front cover and pull out the
2
drum unit and toner cartridge assembly.
6
White Plastic Bar
Glass Strip
WARNING
Just after you have used the DCP, some internal parts of the machine are extremely HOT! When you open the front cover of the DCP, never touch the shaded parts shown in the diagram below.
6 - 17
Page 58
Chapter 6
CAUTION
To prevent damage to the DCP from static electricity, do not touch the electrodes shown below.
Gently clean the laser scanner window
3
by wiping it with a clean soft, dry, lint-free cloth. Do not use isopropyl alcohol.
Plug the DCP’s power cord back into the
6
AC power outlet first, and then plug in the telephone line cord.
Turn on the DCP’s power switch.
Laser Scanner Window
Put the drum unit and toner cartridge
4
assembly back into the DCP.
Close the front cover.
5
6 - 18
Page 59
Troubleshooting and routine maintenance

Cleaning the corona wire

We recommend placing the drum unit and toner cartridge assembly on a cloth or large disposable paper to avoid spilling and scattering toner.
Open the front cover and pull out the
1
drum unit and toner cartridge assembly.
Clean the primary corona wire inside the
2
drum unit by gently sliding the blue tab from right to left several times.

Replacing the toner cartridge (TN-350)

The toner cartridge can print up to 2,500 pages. When the toner cartridge is running low, the LCD shows count will vary depending on your average type of document (i.e., standard letter, detailed graphics).
Toner Low
Note
It is a good idea to keep a new toner cartridge ready for use when you see the warning.
Discard the used toner cartridge according to local regulations, keeping it separate from domestic waste. Be sure to seal the toner cartridge tightly so toner powder does not spill out of the cartridge. If you have questions, call your local waste disposal office.
We recommend that you clean the DCP and drum unit when you replace the toner cartridge. (See Cleaning the laser scanner
window on page 6-17 and Cleaning the corona wire on page 6-19.)
. Actual page
Toner Low
6
Return the blue tab and snap it into the
3
Home position (
CAUTION
If you do not return the blue tab to the Home position ( may have vertical black stripes on them.
Reinstall the drum unit and toner
4
cartridge assembly in the DCP.
Close the front cover.
5
▼).
), your printed pages
6 - 19
Page 60
Chapter 6

How to replace the toner cartridge

WARNING
Just after you use the DCP, some internal parts of the machine will be extremely HOT! Never touch the shaded parts shown in the illustration.
Open the front cover and pull out the
1
drum unit and toner cartridge assembly.
Hold down the lock lever on the left and
2
pull the toner cartridge out of the drum unit.
CAUTION
Place the drum unit on a drop cloth or
large piece of disposable paper to avoid spilling and scattering the toner.
Handle the toner cartridge carefully. If
toner scatters on your hands or clothes, immediately wipe it off or wash it with cold water.
CAUTION
To prevent damage to the DCP from static electricity, do not touch the electrodes shown below.
6 - 20
Unpack the new toner cartridge. Place
3
the used toner cartridge into the aluminum bag and discard it according to local regulations.
Page 61
Troubleshooting and routine maintenance
CAUTION
Brother strongly recommends that you
do not refill the toner cartridge provided with your DCP. We also strongly recommend that you continue to use only Genuine Brother Brand replacement toner cartridges (TN-350). Using or attempting to use potentially incompatible toner and/or toner cartridges in your DCP may cause damage to the machine itself and/or it may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party toner and toner cartridges. To protect your investment and guarantee your print quality please continue to replace consumed toner cartridges with only Genuine Brother Branded Supplies.
Wait to unpack the toner cartridge until
immediately before you install it in the DCP. If a toner cartridge is left unpacked for a long period of time, the toner life is shortened.
CAUTION
Do not touch the shaded parts shown in the illustrations to prevent any degradation to the print quality.
Gently rock the toner cartridge from side
4
to side five or six times to distribute the toner evenly inside the cartridge.
6
Remove the protective cover.
5
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Page 62
Chapter 6
Insert the new toner cartridge in the
6
drum unit until it clicks into place. If you put it in properly, the lock lever will lift automatically.

Replacing the drum unit (DR-350)

The DCP uses a drum unit to create print images on paper. If the LCD shows
Change Drum Soon
the end of its life and it is time to buy a new one.
, the drum unit is near
Clean the primary corona wire inside the
7
drum unit by gently sliding the blue tab from right to left several times. Return the blue tab to the Home position ( before reinstalling the drum unit and toner cartridge assembly.
Install the drum unit and toner cartridge
8
assembly into the DCP.
Close the front cover.
9
▼)
Even if the LCD shows you may be able to continue printing without having to replace the drum unit for a while. However, if there is a noticeable deterioration in the output print quality (even before
Change Drum Soon
drum unit should be replaced. You should clean the DCP when you replace the drum unit. (See Cleaning the laser scanner window on page 6-17.)
CAUTION
When removing the drum unit, handle it carefully because it contains toner. If toner scatters and your hands or clothes get dirty, immediately wipe or wash it off with cold water.
Change Drum Soon
appears), then the
Note
The drum unit is a consumable item, and it is necessary to replace it periodically. There are many factors that determine the actual drum life, such as temperature, humidity, type of paper and how much toner you use for the number of pages per print job. The estimated drum life is up to 12,000 pages. The actual number of pages your drum will print may be significantly less than these estimates. Because we have no control over the many factors that determine the actual drum life, we cannot guarantee a minimum number of pages that will be printed by your drum.
,
6 - 22
Page 63
WARNING
Just after you have used the DCP, some internal parts of the machine are extremely HOT! So please be careful.
Open the front cover and pull out the
1
drum unit and toner cartridge assembly.
Troubleshooting and routine maintenance
Hold down the lock lever on the left and
2
pull the toner cartridge out of the drum unit.
CAUTION
To prevent damage to the printer from static electricity, do not touch the electrodes shown below.
Note
Discard the used drum unit according to local regulations, keeping it separate from domestic waste. Be sure to seal the drum unit tightly so toner powder does not spill out of the unit. If you have questions, call your local waste disposal office.
CAUTION
Wait to unpack the new drum unit until immediately before installing it. Place the old drum unit into the plastic bag.
Reinstall the toner cartridge into the new
3
drum unit. If you put it in properly, the lock lever will lift automatically.
6
6 - 23
Page 64
Chapter 6
Install the drum unit and toner cartridge
4
assembly in the DCP.
Press Options.
5
Replace Drum?
Yes ▼ No
To confirm you are installing a new drum, press .
When the LCD shows Accepted, close
6
the front cover.
CAUTION
If toner scatters and your hands or clothes get dirty, immidiately wipe or wash it off with cold water.

Machine Information

Checking the Serial Number

You can view the DCP’s serial number on the LCD.
Press Menu and or to select
1
3.Machine Info.
Press Set.
Press or to select
2
1.Serial No.
Machine Info.
1.Serial No.
Press Set.
Press Stop/Exit.
3

Checking the Page Counters

You can view the DCP’s page counters for copies, printer pages, lists and a summary total.
Press Menu and or to select
1
3.Machine Info.
Press Set.
6 - 24
Press or to select
2
2.Page Counter.
Machine Info.
2.Page Counter
Press Set.
Page 65
Press or to select Total,
3
List, Print or Copy.
Press Set.
Page Counter Total: XXXXX
Page Counter List: XXXXX
Page Counter Print: XXXXX
Page Counter Copy: XXXXX
Press Stop/Exit.
4
Troubleshooting and routine maintenance

Checking the Drum Life

You can view the DCP’s drum life on the LCD.
Press Menu and or to select
1
3.Machine Info.
Press Set.
Press or to select
2
3.Drum Life.
Machine Info.
3.Drum Life
Press Set.
Press Stop/Exit.
3
Note
The drum life check will be accurate only if you have reset the drum counter when you installed a new drum unit. It will not be accurate if you have reset the drum counter during the life of a used drum.
6
6 - 25
Page 66
A

Appendix

On-screen programming

Your DCP is designed to be easy to use with LCD on-screen programming. User-friendly programming helps you take full advantage of all the menu selections your DCP has to offer.
Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your DCP. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

Menu table

The Menu table that begins on page A-3 will help you understand the menu selections and options that are found in the DCP’s programs. Once you become familiar with programming, you can use the Menu table as a quick reference when you want to change your settings.

Menu Mode

Access the menu
Scroll through the current menu level
Accept an option Go to the next menu level
Exit the menu
A - 1
You can access the menu mode by pressing Menu. When you enter the menu, press or to scroll through the Main Menu.
Select ▲▼ & Set
1.General Setup
Select ▲▼ & Set
2.Copy
....
for Machine Information.
Select ▲▼ & Set
3.Machine Info.
Page 67
You can scroll more quickly through each menu level by pressing the arrow for the direction you want: or .
Select an option by pressing Set when that option appears on the LCD.
The LCD will then show the next menu level.
Press or to scroll to your next menu selection.
Press Set.
When you finish setting an option, the LCD shows
Accepted.
Appendix
A
A - 2
Page 68
Select Set
Select
to accept
to exit
Main Menu Submenu Menu Selections Options Descriptions Page
1. General
Setup
1. Paper Type Thin
Plain
Thick
Sets the type of paper in the paper tray.
2-1
Thicker Transparency Recycled Paper
2. Paper Size A4
Letter
Sets the size of the paper in the paper tray.
2-1
Legal Executive A5 A6 B5 B6
3. Beeper High
Med
Adjusts the volume level of the beeper.
2-2
Low Off
4. Ecology 1. Toner Save On
Off
2. Sleep Time (0-99)
Increases the life of the
2-2
toner cartridge.
Conserves pow er. 2-3
05 Min
5. LCD
Contrast
6. User
Settings
0. Local
Language
(Canada only)
2. Copy 1. Quality Text
Light
Dark
Depending on your
country
Auto
Adjusts the contrast of the LCD.
You can print a list of your settings.
Allows you to change the LCD Language to English or French.
Selects the C opy resolution for your type of document.
2-3
2-3
See Quick Setup Guide
3-7
Photo
2. Contrast
▼ ▼ ▼ ▼ ▼
-
-
-
-
-
    
+ + + + +
Adjusts the contrast for
copies.
▲ ▲
3-8
Note
The factory settings are shown in Bold.
A - 3
Page 69
Appendix
Main Menu Submenu Menu Selections Options Descriptions Page
3. Machine
Info.
1. Serial No. Lets you check the serial
2. Page
Counter
3. Drum Life You can check the
Total
Copy Print List
number of your DCP.
Lets you check the number of pages the DCP has printed during its life.
percentage o f drum life that remains available.
6-24
6-24
6-25
Note
The factory settings are shown in Bold.
A
A - 4
Page 70
S

Specifications

Product description

General

Memory Capacity 16 MB
Automatic Document Feeder (ADF)
Paper Tray 250 Sheets (20 lb (80 g/m
Printer Type Laser
Print Method Electrophotography by semiconductor laser beam scanning
LCD (Liquid Crystal Display) 16 characters
Power Source 100 - 120V AC 50/60Hz
Power Consumption Copying: Average 460 W
Dimensions
Up to 35 pages
×
2 lines
Sleep: Average 10 W Standby: Average 75 W
2
))
11.57 in.
(294 mm)
17.01 in.
(432 mm)
15.55 in.
(395 mm)
Weight Without Drum/Toner Unit:
20.81 lb (9.45 kg)
Noise Operating: 53 dB A or less
Standby: 30 dB A or less
Temperature Operating: 50°F - 90.5°F (10 - 32.5°C)
Storage: 32°F - 104°F (0 - 40°C)
Humidity Operating: 20 to 80% (without condensation)
Storage: 10 to 90% (without condensation)
S - 1
Page 71
Specifications

Print media

Paper Input Paper Tray
Paper type: Plain paper, Recycled paper or Transparencies
Paper size: A4, Letter, Legal
1
, Executive, A5, A6, B5 and B6
For more details, see About paper on page 1-8.
Paper Weight: 16 - 28 lb (60 -105 g/m
Maximum paper tray capacity: Up to 250 sheets of 20 lb (80 g/m
2
)
2
) plain paper or
up to 10 transparencies
Manual Feed Slot
Paper type: Plain paper, Recycled paper, Transparencies
paper or Labels
Paper size:
2
Width: 2.75 - 8.5 in. (69.9 - 215.9 mm) Length: 4.56 - 16 in. (116 - 406.4 mm) For more details, see About paper on page 1-8.
Paper Weight:
2
16 - 43 lb (60 -161 g/m
Maximum paper tray capacity: One sheet at a time
)
Paper Output Up to 100 sheets of Letter size plain paper (Face down print delivery
to the output paper tray)
2
2
, Envelopes, Bond
S
1
Legal size paper cannot be stacked on the output paper tray.
2
For transparency or label, we recommend removing printed pages from the output paper tray immediately after they exit the DCP to avoid the possibility of smudging.
S - 2
Page 72

Copy

Color/Monochrome Monochrome
Document Size ADF Width: 5.8 to 8.5 in. (147.3 mm to 215.9 mm)
ADF Height: 5.8 to 14 in. (147.3 mm to 356 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in. (297 mm)
Multiple Copies Stacks or Sorts up to 99 pages
Reduce/Enlarge 25% to 400% (in increments of 1%)
Resolution 600 x 300 dpi

Scanner

Color/Monochrome Yes
®
TWAIN Compliant Yes (Windows
Windows NT Mac OS
WIA Compliant Yes (Windows
Color Depth 24 bit color
Resolution Up to 9600 x 9600 dpi (interpolated)*
Up to 600 x 2400 dpi (optical)
* Maximum 1200 x 1200 dpi scanning with Windows® XP (resolution up to 9600 x 9600 dpi
can be selected by using the Brother scanner utility)
Document Size ADF Width: 5.8 to 8.5 in. (147.3 to 215.9 mm)
ADF Height: 5.8 to 14 in. (147.3 to 356 mm) Scanner Glass Width: Max. 8.5 in. (215.9 mm) Scanner Glass Height: Max. 11.7 in. (297 mm)
Scanning Width 8.2 in. (215.9 mm)
Gray Scale 256 levels
98/98SE/Me/2000 Professional/XP/
®
Workstation Version 4.0)
®
9.1 - 9.2/Mac OS® X 10.2.4 or greater
®
XP)
Note
Mac OS® X scanning is supported in Mac OS® X 10.2.4 or greater.
S - 3
Page 73

Printer

Specifications
Printer Driver Windows
Windows NT Native Compression mode and bi-directional capability
Apple For Mac OS
Resolution HQ1200 (Max. 2400 x 600 dots per inch (dpi))
Print Quality Normal printing mode
Economy printing mode (save toner usage)
Print Speed up to 20 pages/minute (Letter size)
* Based on Brother standard pattern.
Does not include the time it takes to feed the paper.
First Print Less than 10 seconds
®
98/98SE/Me/2000 Professional/XP/
®
Workstation Version 4.0 driver supporting Brother
®
Macintosh® QuickDraw® Driver
®
9.1 - 9.2/Mac OS® X 10.2.4 or greater

Interfaces

Interface Recommended Cable
Parallel A bi-directional shielded parallel cable that is IEEE 1284 compliant
and no longer than 2.0 m.
USB A USB 2.0 interface cable that is not longer than 6 feet (2.0 m).
(Cables are not included.)
S
Note
Your DCP has a USB 2.0 full-speed interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The DCP can also be connected to a computer that has a USB 1.1 interface.
Please make sure you use a USB 2.0 interface cable that is no longer than 6 feet (2.0 m).
S - 4
Page 74

Computer requirements

Minimum System Requirements
Computer Platform & Operating System Version
Windows® 1 Operating System
®
Macintosh®
Apple Operating System
NOTE: All registered trademarks referenced herein are the property of their respective companies.
For the latest drivers, go to the Brother Solutions Center at http://solutions.brother.com/
1
Microsoft® Internet Explorer 5 or greater.
2
Maximum 1200 x 1200 dpi scanning with Windows® XP. (Resolutions up to 9600 x 9600 dpi can be selected using
98, 98SE Pentium
Me
®
Workstation 4.0 64 MB 128 MB
NT
2000 Professional
2
XP
Mac OS® 9.1 - 9.2 (Printing and Scanning
Mac OS greater
3
Only)
®
X 10.2.4 or
Processor Minimum Speed
equivalent
All base models meet minimum Requirements
Minimum RAM
®
II or
32 MB 64 MB 90 MB 130 MB
128 MB 256 MB 150 MB 220 MB
128 MB 160 MB
Recommended RAM
64 MB 80 MB 200 MB
the Brother Utility.)
3
Dedicated “Scan” key supported in Mac® Operating Systems Mac OS® X 10.2.4 or greater.
Available Hard Disk Space
for Drivers for
Applications
S - 5
Page 75

Consumable items

Specifications
Toner Cartridge Life (TN-350)
Starter Toner Cartridge: Up to 1,500 pages* Standard Toner Cartridge: Up to 2,500 pages* * When printing letter or A4 size paper at 5% print coverage
+
Requires additional purchase
+
Note
Toner life expectancy will vary depending upon the type of average print job.
Drum Unit Life Expectancy (DR-350)
Up to 12,000 pages
Note
There are many factors that determine the actual drum life, such as temperature, humidity, type of paper, toner you use and number of pages per print job.

Optional External Wireless Print/Scan Server (NC-2200w)

NC-2200w External Wireless Print/Scan Server (Optional)
Network types IEEE 802.11b wireless LAN
Support for Windows
Protocols TCP/IP
.
Note
You can assign the Scan key to only one networked computer.
Connecting the optional External Wireless Print/Scan Server (NC-2200w) to the USB port of your DCP will allow you to print and scan over a wireless network.
®
98/98SE/Me/2000/XP
®
Mac OS
ARP, RARP, BOOTP, DHCP, APIPA (Auto IP), WINS/NetBIOS, DNS, LPR/LPD, Port9100, SMB Print, IPP, RawPort, mDNS, TELNET, SNMP, HTTP
X 10.2.4 or greater
S
S - 6
Page 76

Optional External Print Server (NC-2100p)

NC-2100p External Print Server (Optional)
Support for Windows
Protocols TCP/IP (LPR/LPD), IPP, FTP, HTTP, TELNET, Port 9100, SMTP,
Connecting the optional External Print Server (NC-2100p) to the Parallel port of your DCP will allow you to print over a wired Ethernet network.
®
98/98SE/Me/NT 4.0/2000/XP
POP3, TFTP, SNMP, DHCP, BOOTP, RARP, NetBEUI
S - 7
Page 77
I

Index

A
Accessories and supplies ............................ii
ADF (automatic document feeder) .......... 1-6
ADF cover ...............................................6-3
®
Apple
Macintosh See Software User’s Guide on the CD-ROM.
®
B
Brother
accessories and supplies .........................ii
Brother numbers ...................................... i
Customer Service .................................... i
FAQs (frequently asked questions) .......... i
fax back system .......................................ii
product support ........................................ i
warranties ......................................iii, iv, vi
C
Cleaning
corona wire ........................................ 6-19
drum unit ............................................6-12
laser scanner window ........................ 6-17
scanner glass ..................................... 6-17
Consumable items ..................................S-6
Control panel overview ............................1-5
ControlCenter2.0
See Software User’s Guide on the CD-ROM.
Copy
contrast ................................................3-3
default settings
contrast .............................................3-8
quality ................................................ 3-7
Enlarge/Reduce key ............................. 3-2
multiple copies .....................................3-1
Number of Copies key .........................3-1
Options key ..........................................3-4
Page Layout .................................. 3-5, 3-7
single copy ...........................................3-1
sort .......................................................3-5
temporary settings ...............................3-2
D
Drum unit
cleaning .....................................6-12, 6-19
replacing .............................................6-22
E
Error messages on LCD ..........................6-1
No Paper Fed .......................................6-2
Out of Memory ...............................3-8, 6-2
Unable to Init. ....................................... 6-2
Unable to Print ......................................6-2
Unable to Scan .....................................6-2
G
Gray scale .............................................. S-3
J
Jams
document ..............................................6-3
paper ....................................................6-3
M
Macintosh
See Software User’s Guide on the
CD-ROM.
Maintenance, routine .............................6-16
Menu table .......................................A-1, A-3
®
P
Paper ...............................................1-8, S-2
size .......................................................2-1
size of document ..................................1-6
type .......................................................2-1
PaperPort
See Software User’s Guide on the
CD-ROM. Print
difficulties ..............................................6-8
drivers .................................................. S-4
®
I - 1
Page 78
from PC
See Software User’s Guide on the
CD-ROM.
paper jams ........................................... 6-4
printable area ....................................... 3-1
quality (improving) .............................. 6-11
resolution ..............................................S-4
specifications ........................................S-4
Programming your DCP ..........................A-1
menu table ...................................A-1, A-3
Q
Quality
copy ...................................................... 3-5
print .................................................... 6-11
R
Resolution
copy ......................................................S-3
print ......................................................S-4
scan ......................................................S-3
S
U
User Settings ...........................................2-3
V
Volume (beeper) ......................................2-2
W
Warranties
Canada ................................................... vi
Notice-Disclaimer ................................... iii
USA ........................................................ iv
Windows
See Software User’s Guide on the CD-ROM.
World Wide Web .......................................... i
®
Safety instructions ..............................vii, 5-3
Scanner glass (using) ............................. 1-7
Scanning
See Software User’s Guide on the CD-ROM.
Shipping the DCP .................................. 6-15
Sleep Time .............................................. 2-3
T
Temporary copy settings ......................... 3-2
Toner cartridge
replacing ....................................6-19, 6-20
Toner Save .............................................. 2-2
Troubleshooting ...................................... 6-1
document jam .......................................6-3
error messages on LCD ....................... 6-1
if you are having difficulty with
copy quality .......................................6-8
paper handling ................................ 6-10
print quality ...................................... 6-10
printing ..............................................6-8
scanning ............................................ 6-9
paper jam ............................................. 6-4
I - 2
Page 79
Brother International Corporation
100 Somerset Corporate Boulevard
Bridgewater, NJ 08807–0911 USA
Brother International Corporation (Canada) Ltd.
Dollard-des-Ormeaux, QC, Canada H9B 3H6
P.O. Box 6911
1 rue Hôtel de Ville,
Visit us on the World Wide Web
http://www.brother.com
These machines are made for use in the USA and Canada only. We cannot recommend using them overseas because the power requirements of your Digital Copier/Printer may not be compatible with the power available in foreign countries. Using USA or Canada
models overseas is at your own risk and may void your warranty.
USA
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