BMW i3 Service and Warranty Information

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Service and Warranty Information
2014 BMW i3
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Owner/Driver Information:
Name _____________________________________________________________________
Address _____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
Owner/Driver Telephones:
Business _____________________________________________________________________
Home _____________________________________________________________________
Model ________________________________________________ Year_______________
VIN
Retail/In-Service Date _________________________________________________________
Trim Code ___________________________________ Color Code _____________________
Production Date _______________________________________________________________
License Plate Number _________________________________________________________
BMW Center Telephone Numbers:
Offices _____________________________________________________________________
Services _____________________________________________________________________
BMW i3 2014
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Table of Contents
Page
2014 BMW i3 Models covered in this Booklet ............................. 1
Introduction (for BMW i3 with Range Extender only) . . . ..................... 1
BMW Ultimate Service™ ............................................ 1
The BMW Maintenance Program ...................................... 1
Coverage ......................................................2
Maintenance Upgrade Option .........................................2
Intervals .......................................................2
Condition Based Service (CBS) ....................................... 2
Service Required Display ........................................... 3
Info Display screen contents ..........................................3
Control Display screen contents .......................................3
Symbols .......................................................4
Special Note — Maintenance Intervals ...................................4
BMW i3 with Range Extender .........................................4
Quality Certification I ...............................................5
Maintenance Service Summary ....................................... 5
Standard operations ...............................................5
Maintenance services connected to a specific service* ........................5
Maintenance services that display in CBS .................................5
Engine Oil (BMW i3 with Range Extender only; as of 7/2014 production) .............5
Vehicle check ....................................................6
Brake fluid ......................................................6
Maintenance services that display in CBS (as of 7/14 production) .................6
Frontbrakes ....................................................6
Rearbrakes.....................................................6
High-Voltage Lithium-Ion Battery Care and Repairs . ....................... 7
Corrosion Protection .............................................. 7
Restoring corrosion protection ........................................7
BMW Roadside Assistance .......................................... 7
BMW Roadside Assistance Smartphone Application ..........................7
Owner’s Eligibility .................................................7
Getting Started ..................................................8
Calling For Assistance ..............................................8
Services ....................................................... 8
Dispatch Service .................................................8
On-Site Assistance ................................................8
Lock-Out ......................................................9
Towing Service ..................................................9
Sign-and-Drive ..................................................9
Trip Interruption Benefits ............................................9
Car Rental Discounts ..............................................10
Exclusions .....................................................10
Page 4
Page
Customer Assistance Information .................................... 10
Customer Assistance — Notification ...................................11
BBB Auto Line .................................................. 12
California Residents ..............................................13
Special Programs . ............................................... 15
Overview of BMW Limited Warranties .................................. 16
New Vehicle Limited Warranty — 2014 BMW i3 Models
(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 17
Warrantor .....................................................17
Warranty Begins .................................................17
Warranty Period .................................................17
Lithium-Ion High Voltage Battery Limited Warranty ..........................17
Lithium-Ion High Voltage Battery Capacity Coverage .........................17
Warranty Coverage ...............................................17
Safety Belt Warranty - Kansas ........................................18
Other Items ....................................................18
General .......................................................19
Limited Warranty — Rust Perforation 2014 Models . . . . . ................... 19
Federal Emissions System Defect Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 20
What is not covered ...............................................21
General .......................................................21
Federal Emissions Performance Warranty
(Valid Only in the U.S.A. including Puerto Rico) . . . ....................... 22
BMW i3 with Range Extender ........................................23
Notice ........................................................ 23
Correcting, Updating or Changing Vehicle-Related or Ownership Information . . . . . 23
Tire Warranty Statement ........................................... 23
California Emission Control Warranty — PZEV . . . ........................ 24
California Emission Control Warranty Statement PZEV*
Your Warranty Rights and Obligations ................................ 24
Manufacturer’s Warranty Coverage (California, Connecticut, Maine, Maryland,
Massachusetts, New Jersey, New York, Rhode Island, or Vermont ONLY): ...........24
Manufacturer’s Warranty Coverage (Delaware, Oregon, Pennsylvania, and Washington
ONLY): .......................................................25
Owner’s Warranty Responsibilities: ....................................25
California Emission Control System Limited Warranty PZEV* . . . . ............. 25
What is not covered ...............................................27
General .......................................................27
California Emission Warranty Parts List ..................................28
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2014 BMW i3 Models covered in this Booklet
BMW i3 BMW i3 with Range Extender
Introduction (for BMW i3 with Range Extender only)
The 2014 BMW i3 with Range Extender is certified to California’s stringent Super Ultra Low Emission Vehicle (SULEV) standards and also qualifies as a Type II Zero Emission Vehicle with Range Extender (Type IIx ZEV) under the California Air Resources Board Zero Emission Vehicle program. In addition to very low tailpipe and zero-evaporative emissions, this certification includes a unique Partial Zero Emission Vehicle (PZEV) warranty when the vehicle is registered in California and certain other states, as indicated in the PZEV section beginning on page 24. PZEV models registered in Delaware, Oregon, Pennsylvania and Washington are covered by the California Emission Warranty beginning on page 25.
The emission certification standard can be verified on the Vehicle Emission Control Information label located on the underside surface of the tailgate. A representative label is shown below; the Type IIx ZEV certification is stated after the word “California.”
2014
LI+, gasoline
SULEV (PZEV) PC
EBMXV00.6I3R
EBMXR0035I3R
WU-TWC, A/F-Sensor, H02S, SFI
LI+, gasoline
8 642 359
BMW Ultimate Service™
BMW Ultimate Service leads the industry in providing owners with incredible value and peace of mind. This service includes:
䉯 The BMW Maintenance Program: No cost
factory-recommended maintenance for 4 years/50,000 miles from the original in-service date, whichever comes first.
䉯 BMW Roadside Assistance: No-cost 24/7
on-the-road assistance for 4 years/unlimited miles from the original in-service date. Also includes trip-interruption benefits as well as trip routing services.
䉯 New Vehicle Limited Warranty: Limited
coverage for defects in materials and workmanship for 4 years/50,000 miles from the original in-service date, whichever comes first. Repairs will only be made at authorized BMW centers using Original BMW Parts.
The BMW Maintenance Program
The BMW Maintenance Program is a benefit designed to help reduce the cost of ownership. This program has been devised with the following objectives: to maximize vehicle safety, reliability, and resale value by minimizing breakdowns resulting from wear, and minimizing cost and inconvenience by computing maintenance intervals based upon the specific manner in which each individual vehicle is driven.
A 2014 BMW i3 vehicle purchased from an authorized BMW center in the United States (including Puerto Rico) is covered by the BMW Maintenance Program for 48 months or 50,000 miles, whichever occurs first. Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or BMW Group company vehicle, whichever is earlier.
Any authorized BMW center in the United States (including Puerto Rico) will perform the scheduled and/or additional maintenance services on your vehicle at no expense to you so long as your vehicle qualifies for coverage under the BMW Maintenance Program.
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Coverage
Maintenance Upgrade Option
The BMW Maintenance Program covers all factory recommended maintenance, as determined by the Condition Based Service (CBS) system. Additional specific items that need replacement due to normal wear and tear, and that are not covered by the original New Vehicle Limited Warranty - such as brake pads, brake rotors, and wiper blade inserts - are included, provided wear and tear exceeds BMW wear limits. Any applicable adjustments required due to normal operating conditions are also included. See pages 5-6 of this Booklet for additional information.
Exclusions from coverage include the following: 䉯 Items reimbursable under your New Vehicle
Limited Warranty
䉯 Windshield washer additive (except when in
conjunction with scheduled maintenance)
䉯 Tires, wheel alignment, tire balance and
rotation
䉯 Parking brake shoes/linings 䉯 Reset Tire Pressure Monitor 䉯 Wear and tear of soft trim items, such as:
seats, carpets, moldings, headliner, door panels and all chrome trim
䉯 Damage, including consequential, which
results from negligence, improper operation of the vehicle, wear and tear or deterioration due to driving habits or conditions, improper repair, environmental influences, flood, accident or fire damage, road salt corrosion, alteration or installation of non-genuine BMW accessories
䉯 Altered or unreadable Vehicle Identification
Number (VIN) or odometer irregularities or vehicles where the true mileage cannot be determined
䉯 Maintenance or repair after the vehicle is
deemed a total loss
䉯 Maintenance or repairs performed by other
than an authorized BMW center within the United States (including Puerto Rico)
䉯 Vehicles used in competitive events
Please contact your authorized BMW center for information regarding the purchase of optional Maintenance Program Upgrades. Eligibility and coverage exclusions may apply.
Intervals
Time intervals should be followed using the maintenance intervals as indicated by the BMW Condition Based Service.
Maintenance intervals on motor vehicles have conventionally been specified based upon accumulated mileage. However, driving conditions have a major influence on routine maintenance requirements; distance traveled is only one of the significant factors.
The advanced technologies at BMW have led to the development of the unique BMW Condition Based Service (CBS) system which computes the actual optimum maintenance requirements based not only upon the accumulated mileage, but taking into account important factors such as high or low engine speeds, and short or long trip driving.
Condition Based Service (CBS)
CBS is a further development of the Service Interval Indicator System.
The remaining times for selected maintenance tasks as well as any legally prescribed dates are displayed to you individually:
䉯 Engine oil (BMW i3 with Range Extender
only*)
䉯 Brake fluid 䉯 Brake service, front* 䉯 Brake service, rear* 䉯 Vehicle check 䉯 Required State Inspection(s)
*As of 7/14 production. CBS thus determines the current and future
maintenance requirements. This data can also be read from the vehicle key by your BMW Service Advisor and used to propose the optimum scope of maintenance.
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BMW recommends that you have maintenance and repair work performed by your authorized BMW center.
Disconnecting the battery during periods of
long-term storage will interrupt the calculation of time-based services. BMW recommends that you have all items requiring time-based maintenance, such as brake fluid and microfilter, brought up to date by your authorized BMW center.
Service Required Display
5. If necessary, move the highlight marker. Turn the controller until “Service required” is selected and press the controller.
Vehicle status
Service required
Info Display screen contents
Total
00162
Service
mi
07/2016
OFF
The date when your next service is due briefly appears when you switch on the ignition.
For certain maintenance operations, you can view the respective distance remaining or due date individually in the Control Display (see below).
009.6
Trip
mi
mi
68
Control Display screen contents
The current Status of Service items determined by the CBS are shown in the Control Display, located in the center of the instrument panel.
You can also view additional information on the service and maintenance requirements.
1. Open the start menu.
2. Press the controller to open the i-menu.
3. Select “Vehicle info” and press the controller.
4. Select “Vehicle status” and press the controller.
A list of selected maintenance operations and, if applicable, inspections required by law is displayed.
Service required
OK
Brake fluid
OK
Vehicle check
S
Emission inspection
OK
S
S
Vehicle inspection
OK
S
07/2016
You can request more detailed information on every entry.
Select the entry and press the controller.
Service requirement details
Vehicle check
Next vehicle check due after the specified distance or date.
07/2016
To exit from the menu: Select the
arrow and press the controller.
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Symbols
No service is currently required.
The deadline for service or a state inspection is approaching. Please contact your authorized BMW center for an appointment.
The service deadline has already passed.
Service required
Brake fluid
OK
Vehicle check
OK
S
Emission inspection
OK
S
S
Vehicle inspection
OK
S
07/2016
You can request more detailed information on every entry.
Turn the controller to scroll through the list, then confirm the selected entry.
Confirm to exit the list.
The current service status is automatically saved in the vehicle’s key. The Service Advisor at your authorized BMW center has a device called a key reader. When your Service Advisor inserts your key into the key reader, all pertinent vehicle and servicing data will be available, and a customized maintenance checklist is printed out based on the specific operations called for by the Condition Based Service.
Special Note — Maintenance Intervals
The maintenance requirements for your vehicle are determined dynamically by the Condition Based Service (CBS) system. The maintenance items stated herein reflect the latest information available at the time of the printing of this Booklet, and are subject to change.
The completion of certain subsequent maintenance items or services, as required to properly maintain your vehicle, will be specified at intervals computed by the BMW Condition Based Service system as follows:
The Brake Fluid Service must be performed when required as indicated by the following as applicable:
䉯 The specified CBS service counter interval 䉯 The time interval (the first occurrence based
on the vehicle’s production date)
䉯 The stated mileage for a “non-connected”
maintenance service
Refer to pages5-6foradditional information. For your convenience, you may also wish to have
your authorized BMW center perform any necessary operations to fulfill any state inspection requirements in your area, concurrent with the maintenance services specified above during other repairs. Should you request more
frequent maintenance service, the cost of these services will not be covered by the Maintenance Program.
BMW has applied the most modern technological advances not only to the design and production of your vehicle, but also to computing of the optimum maintenance interval for your type of operations and driving style. Your authorized BMW center has made a substantial investment in unique BMW special service tools to enable BMW factory trained service technicians to perform quality repairs on your BMW in minimal time, to help maximize your satisfaction with your BMW, its longevity, and resale value.
BMW i3 with Range Extender
The small gasoline-powered internal­combustion engine which serves as a generator to the high-voltage (HV) battery does not propel the vehicle directly.This range-extending engine is thereby not subjected to the typical speed ranges and loads as an engine which does propel an automobile. The two spark plugs and the intake air filter are rated for extended life.
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BMW recommends the use of BMW fully synthetic oil, viscosity range 5W-30 of the long-life rating LL01 (API rating SL). If this is not available, be sure to use another synthetic oil that meets the same viscosity range and long-life rating.
The oil level can be checked with a dipstick, accessed from the cargo compartment floor. If the oil level is at or beneath the lower mark on the dipstick, have your authorized BMW center fill the engine oil. There is no oil filler cap which can be accessed by the driver.
The Range Extender engine’s oil must be changed every 12 months.
Quality Certification I
For a detailed list of items inspected, refer to the Quality Certification I form provided to the Owner at time of delivery. A copy of the form is on file at the selling authorized BMW center.
Maintenance Service Summary
The Condition Based Service (CBS) system will determine the requirement for performing the maintenance services described in this section, ending on page 6 (excluding items noted as “not shown in CBS”). These services may be required either individually or in conjunction with other maintenance services.
Maintenance services are performed as outlined in this section, based on intervals of either time, mileage or after performing a specified number of previous services. These intervals correspond to the latest information available when this Booklet was printed. Maintenance intervals are subject to change with newer vehicles or may also apply retroactively. Your authorized BMW center will be able to advise and perform maintenance services as required by the most recent information that applies to your vehicle.
Standard operations
Maintenance work:
䉯 Verify Check Control messages. 䉯 Check indicator and warning lights. 䉯 Reset CBS display.
䉯 Inspect tires, adjust tire pressures and reset
Tire Pressure Monitor.
䉯 Check parking brake functionality while the
vehicle is being driven into the workshop.
䉯 Check thickness of all brake pads using
special tool.
HV battery: 䉯 Check and record the customer’s charge
setting in the central display.
䉯 Charge the HV battery.
Tires: 䉯 Check and adjust inflation pressure if needed:
Refer to the door edge label or the “Wheel and Tire” section in the Owner’s Manual.
䉯 Check tire size: Refer to the door edge label or
the “Wheel and Tire” section in the Owner’s Manual.
Test Drive: 䉯 Apply service brakes as needed to clean any
surface corrosion off the brake discs.
Maintenance services connected to a specific service*
*This additional connected service will not be shown in the vehicle’s CBS display.
Maintenance work: 䉯 Replace ventilation microfilter every 2 years
based on the vehicle production date, or in connection with scheduled brake fluid change.
Maintenance services that display in CBS
Engine Oil (BMW i3 with Range Extender only; as of 7/2014 production)
Maintenance work: 䉯 Change the engine oil and oil filter. We
recommend BMW High Performance 5W-30 Synthetic Oil P/N 07 51 0 017 866.
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Vehicle check
Maintenance work: 䉯 Check operation of horn, headlight flasher and
hazard warning flashers.
䉯 Check instrument and control lighting and
heater/air-conditioning blower.
䉯 Check lighting system: Turn signals, back-up,
license plate, interior (incl. map, reading lights), glovebox, luggage area lights.
䉯 Safety belts: Check condition and function. 䉯 Check windshield wiper and washer jet
positions.
䉯 Mobility Kit: Check expiration date on sealant
container. Replace container if expired.
䉯 Tires: Check tread depth, wear pattern, outer
condition, inflation pressure. If necessary, correct pressure.
䉯 Reset Tire Pressure Monitor. 䉯 Power steering: Check function. 䉯 Visually inspect all SRS airbag units for torn
covers, obvious damage or attachment of stickers.
䉯 Rear-view mirrors. 䉯 Retorque the bolt for the door stop mechanism
at each front and rear door pillar.
䉯 Windshield washer and intensive cleaning
systems: Check protection level, fluid level; top up if necessary.
䉯 Check the coolant level and anti-freeze
concentration for the drive circuit (underhood).
䉯 Check the coolant level and anti-freeze
concentration for the vehicle interior heating circuit (underhood; uses a different coolant fluid than for the drive coolant circuit).
䉯 Range Extender: Check the coolant level and
anti-freeze concentration (underfloor).
䉯 Brake system connections and lines: Check
for leaks, damage and correct positioning.
䉯 Underbody, incl. all visible parts (i.e.,
transmission, rear axle): Check for damage, leaks and corrosion.
䉯 Check the occasional use charging cable for
damage (cuts, breakage, deformation), corrosion and wear.
䉯 Steering components: Check for clearance,
leaks, damage and wear.
䉯 Final Inspection: Road test with check of:
–Brakes – Steering – Shock absorbers (visual)
Brake fluid
Maintenance work: 䉯 Replace brake fluid.
Maintenance services that display in CBS (as of 7/14 production)
Front brakes
Maintenance work: 䉯 Replace brake pads and the brake wear
sensor; clean brake pad contact points in calipers.
䉯 Lightly grease the wheel hub contact points to
prevent corrosion.
䉯 Brake discs: Check surface and thickness;
replace as necessary.
Rear brakes
Maintenance work: 䉯 Replace brake pads and brake wear sensor;
clean brake pad contact points in calipers.
䉯 Lightly grease the wheel hub contact points to
prevent corrosion.
䉯 Brake discs: Check surface and thickness;
replace as necessary.
䉯 Parking brake: Repair or replace parking brake
shoes/linings only if a reduction in the brake’s effectiveness is noted. When fitted, parking brake shoes/linings are excluded from coverage under the BMW Maintenance Program.
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High-Voltage Lithium-Ion Battery Care and Repairs
The BMW i3 and BMW i3 with Range Extender are powered by a high-voltage lithium-ion battery enclosed in a self-contained system. Opening or removing the self-contained system creates a genuine risk of severe damage to the high­voltage lithium-ion battery as well as personal injury, including fatal electrocution.
The high-voltage lithium-ion battery requires no maintenance except for keeping the vehicle’s high-voltage lithium-ion battery charged to proper specifications; refer to the Owner’s Manual.
For the entire duration of the high-voltage lithium-ion battery Limited Warranty and the high-voltage lithium-ion battery Capacity Coverage, repairs performed according to limited warranties and capacity coverage are provided without charge. The vehicle should be taken to an authorized BMW center to have these repairs performed by specially trained personnel under the terms of the high-voltage lithium-ion battery Limited Warranty and the high-voltage lithium­ion battery Capacity Coverage.
Restoring corrosion protection
Please take care that anti-corrosion material is replaced when your car is repaired after body or chassis damage.
BMW will not accept any liability for repair of, or damage caused by, any parts and accessories not approved by BMW.
BMW Roadside Assistance
The BMW Roadside Assistance Program reflects BMW’s commitment to your complete satisfaction with the BMW ownership experience.
It’s available for U.S. version BMWs in all 50 states, Canada, and Puerto Rico 24 hours a day, 365 days a year.
It’s a valuable benefit provided to you at no additional cost. (Subject to certain limitations and exclusions noted on page 10.)
The BMW Roadside Assistance Program is not a warranty and does not affect your rights under the New Vehicle Limited Warranty.
Services provided by a third-party business partner.
Corrosion Protection
Extensive corrosion protection measures implemented by BMW now make it possible to offer a 12-year unlimited mileage anti-corrosion warranty against rust perforation on your vehicle provided that the vehicle is properly maintained. Information on proper maintenance is available in this Booklet and your vehicle’s Owner’s Manual.
Body parts are designed to provide optimum corrosion protection.
During manufacture, metal exterior body parts receive an additional corrosion protection coat.
Corrosion protection materials tested over many years are applied to the surfaces of cavities and to the entire underside of the vehicle during and after assembly.
For additional information on the 12-year unlimited mileage anti-corrosion warranty, see the Warranty Section of this Booklet (page 19).
BMW Roadside Assistance Smartphone Application
The free BMW Roadside Assistance Smartphone App dispatches fast, reliable service to your BMW. For more details and to download the App for your iPhone®, Android™ or Windows Mobile® Smartphone, visit http://roadsidemobile.com/bmw
Owner’s Eligibility
You are covered if your vehicle is: 䉯 A new BMW automobile, distributed by
BMW NA, and purchased at an authorized BMW center, OR;
䉯 A new BMW automobile, purchased under the
BMW NA European Delivery Plan, OR;
䉯 A new, U.S. version, BMW automobile
purchased under the Diplomatic or Military Sales programs, operated in any of the 50 states, Canada and Puerto Rico.
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The vehicle itself is covered when driven by any authorized driver.
Protection: New BMWs — Protection is provided for
4 years/unlimited miles. NOTE: This does not affect warranty coverage which remains at 4 years/50,000 miles. Certified Pre-Owned BMWs — 6 years/unlimited miles from the original in-service date.
Getting Started
For your convenience, a decal showing Roadside Assistance information has been affixed on the driver’s side of the windshield and in the rear compartment area.
Calling For Assistance
The toll-free BMW Roadside Assistance number (1 800 497-9940) is answered by a BMW Roadside Assistance service representative. In order for you to receive quick and reliable services, it is essential that you provide detailed and accurate information to the service representative.
Be prepared to give:
䉯 Your name. 䉯 Your complete Vehicle Identification Number
(found on your vehicle registration, or on the bottom driver’s side of your windshield).
䉯 Model description of your vehicle. 䉯 License plate number of your vehicle. 䉯 Vehicle location (including nearby crossroads/
intersections, highway mile markers, street numbers, landmarks, etc.)
䉯 Location you are calling from (including a
telephone number where you can be reached). If you are calling from a public phone, wait there for the return call. Do not leave this location without informing the Roadside Assistance service representative.
䉯 A description of your vehicle’s problem.
Specific and accurate information will enable the Roadside Assistance service representative to provide the proper help.
Note: If you are using the free BMW Roadside Assistance Smartphone App, the information above is not required.
Emergency Valet Service. Should there be a need beyond BMW Roadside Assistance, Emergency Valet service will provide a personal assistant who will help in every way to get you to your final destination. Emergency Valet service will help you locate a rental car or taxi agency, hotel or even help procure airline reservations. In the event of an emergency, this service will assist you in getting information out to the proper party, whether it is business or personal. If we are unable to contact one of your party, the message relay service will document the information, and will make reasonable efforts to deliver the message to the message recipient.
Personal Trip Routing. Leave the planning to us. Simply give one of our Roadside Assistance service representatives a call, and we will provide you with a detailed, easy to read, computerized trip itinerary and companion map package. Please allow up to two weeks to process your request.
Services
From the information you provide, the BMW Roadside Assistance service representative will determine the type of help required.
Dispatch Service
A service provider will be dispatched to the site of your disabled vehicle.
On-Site Assistance
On-site service for vehicle disablements such as flat tires is provided up to a maximum of $100.00 per incident by BMW Roadside Assistance.
The cost for parts, when used on-site, are the responsibility of the owner/driver. The New Vehicle Limited Warranty does not cover any of the above on-site services.
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Lock-Out
Your BMW is equipped with an advanced entry system, which cannot be bypassed by traditional locksmith methods without significant damage to your vehicle. However, in the event that you find yourself locked out, a simple telephone call to Roadside Assistance will help you get back on the road. A representative will help you find transportation or arrange towing service to the nearest authorized BMW center. Related towing costs will be compensated up to $100.00 per incident. You, or the person driving your vehicle, are responsible for any expenses related to replacement keys.
Towing Service
In the event of a mechanical breakdown normally covered under the New Vehicle Limited Warranty, your vehicle will be transported (at no cost) to the nearest authorized BMW center. Your vehicle is also covered in the event of an accident or collision.
If a breakdown occurs after normal business hours, your vehicle will be transported to a secure location and transported to the nearest authorized BMW center on the next business day.
If you request that the vehicle be taken to a location other than the nearest authorized BMW center, any additional expense will be your responsibility.
However, you may request (at no cost) to be taken to a different authorized BMW center as long as it is within 50 additional miles of the “nearest” authorized BMW center.
Towing requests for vehicles disabled because of casualty, fire, act of God, or violation of law (federal, state or local) are provided at the expense of the owner/driver.
If it is necessary for you to have your vehicle towed through your own arrangements, you
must contact BMW Roadside Assistance for prior authorization and instructions on claim procedures. All claims must be submitted within
sixty (60) days of the disablement or occurrence, accompanied by the original receipts. Claims received after that time period may be dishonored and are subject to the full discretion of BMW Roadside Assistance. If BMW Roadside Assistance is not contacted for “prior” authorization, the maximum coverage for towing is $100.00.
Sign-and-Drive
Typically, if you are within the terms of your warranty, the services you receive under the BMW Roadside Assistance program will not require payment. In most cases, you will simply sign a receipt from the provider of services.
Trip Interruption Benefits
Trip interruption benefits are provided for mechanical breakdowns as follows:
䉯 Breakdowns that are warranty related, and; 䉯 Must occur in excess of 100 miles from the
driver’s primary residence, and;
䉯 Repairs cannot be completed during normal
business hours on the same day of breakdown.
Reimbursements will be made for meals, lodging, car rentals, and alternate transportation to bring the driver and the BMW automobile together after the vehicle has been repaired by an authorized BMW center. Original receipts must accompany all reimbursement requests.
Trip interruption coverage is limited to $1,000.00 per incident, for a maximum of five days per incident.
Always contact BMW Roadside Assistance for trip interruption benefits. They will assist in making all the necessary arrangements.
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Car Rental Discounts
Discounts are available from several car rental companies. Benefits may vary with each company and location, and are subject to change without notice.
Simply use the following information to receive your discount:
Avis®: Discount Code: B769775 1 800 331-1212
Budget®: Discount Code: T464331 1 800 527-0700
Enterprise®: Discount Code: NA24109 1 800 RENT-A-CAR
Hertz®: Discount Code: CDP#1646338 1 888 204-0234
Exclusions
Specifically excluded from coverage are: 䉯 Fines, taxes, or impound towing fees caused
by a violation of local or state law.
䉯 Expenses related to extreme adverse weather
conditions including, but not limited to, floods, hurricanes and tornadoes (removal from water, snow, ice, etc.).
䉯 Expenses for the removal of snow tires and
mounting or removal of snow chains.
Customer Assistance Information
Your satisfaction with our product and the services provided by authorized BMW centers is of great importance to us. We take pride in our product, as does the authorized BMW center who services it. If you should ever have a question regarding your authorized BMW center’s service or your BMW’s performance, we recommend that you contact your authorized BMW center.
When contacting an authorized BMW center, we suggest that, depending upon the nature of your contact, you discuss it with either the Sales, Service, or Parts Manager.
As all matters are resolved at the authorized BMW center level, it is important that they be given the opportunity to provide a solution. Should you feel that you were not provided with the proper response, we urge you to contact the General Manager or authorized BMW Center Operator.
Despite the best intentions of all parties, a misunderstanding may occur between you and your authorized BMW center. Should this occur and you require further assistance, please contact the BMW NA Customer Relations and Services Department at:
Telephone: 1 800 831-1117 Email: [email protected] Website: www.bmwusa.com When contacting us, we ask that you provide the
following information:
䉯 Your name, address and telephone number 䉯 Vehicle Identification Number (last seven
digits)
䉯 Vehicle delivery date 䉯 Vehicle mileage 䉯 Selling authorized BMW center’s name 䉯 Servicing authorized BMW center’s name 䉯 Description of the problem
A BMW NA Customer Relations and Services Representative will carefully review all the facts involved and let you know what further action will be taken in conjunction with your authorized BMW center. Please remember: the first step in resolving a complaint is to contact the authorized BMW center that performed the work on your vehicle. They have the necessary equipment and the personnel to achieve this goal.
We are confident that every effort will be made to ensure your satisfaction.
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Customer Assistance — Notification
During a specific period (for example, the earlier of 12 months or 12,000 miles, though this period varies by state), some states require us or our authorized BMW center, to repair in a reasonable number of attempts, any defect or condition which substantially impairs the use, value, or safety of a new vehicle sold, leased or registered in that state.
A reasonable number of attempts is generally defined as (i) four or more attempts to repair the same defect (the number of attempts vary by state) or (ii) the vehicle is out of service by reason of one or more repair(s) for more than a cumulative total of 30 days (this period varies by state), except for delays created by conditions beyond our control.
If we are unable to correct a defect or condition covered by these statutes in a reasonable number of attempts, we may be obligated either to replace the vehicle or reimburse the owner/ lessee in an amount equal to the purchase price or lease payments paid by the owner/lessee, less the amount directly attributable to use of the vehicle by the owner/lessee.
You should send written notification directly to BMW of North America, LLC of the existence of an alleged defect. Send written communication to the Customer Relations and Services Department address listed below.
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227 Telephone: 1 800 831-1117
IMPORTANT: IF THIS VEHICLE HAS A DEFECT THAT SUBSTANTIALLY AFFECTS ITS USE, VALUE OR SECURITY, OR THAT MAY CAUSE DEATH OR SERIOUS BODILY INJURY IF DRIVEN, AND WAS PURCHASED, LEASED OR REGISTERED IN NEW JERSEY, YOU MAYHAVE THE RIGHT UNDER THE LEMON LAW IN THE STATE OF NEW JERSEY TO A REFUND OF THE PRICE OF PURCHASE OR TO YOUR LEASE PAYMENTS.
Here is a summary of your rights:
1. To qualify for compensation under the New Jersey lemon law, you must give the manufacturer or your dealer opportunity to repair or correct the defect of the vehicle within the terms of protection under the lemon law, which are the first 24,000 miles of operation or two years after the date of original date of delivery or whichever comes first.
2. If the manufacturer or your dealer cannot fix or correct the defect within a reasonable amount time, you may have the right to return the vehicle and receive a full refund, less a discount for the use of the vehicle.
3. If it is assumed that the manufacturer or your dealer cannot repair or correct the defect and if the same defect continues to substantially exist after that the manufacturer has received a notice of the defect, sent by certified mail with return receipt, and has had a final chance to correct the defect or condition within 10 days of receiving the notice. This notice must be received by the manufacturer within the terms of protection and can only be given after (i) the manufacturer or your dealer has attempted two or more times to correct the defect; (ii) the manufacturer or your dealer has attempted, at least once, to correct the defect if the defect is one which can cause death or serious bodily injury if the vehicle is operated; or (iii) the vehicle has been out of service for repairs by a total of 20 calendar days accumulation or more, or in the case of a rolling motorized house (motorhome) 45 days or more.
4. If the same defect substantially continues to exist after the manufacturer has had the last opportunity to repair or correct the defect, you may file a claim for compensation under the New Jersey lemon law.
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FOR COMPLETE INFORMATION ABOUT YOUR RIGHTS AND RESOURCES UNDER THIS LAW, INCLUDING THE MANUFACTURER’S ADDRESS FOR NOTIFICATION OF THE DEFECT, PLEASE CONTACT: NEW JERSEY DEPARTMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, POST OFFICE BOX 45026, NEWARK, NEW JERSEY 07101, PHONE NUMBER: 1 973 504-6226.
IMPORTANTE: SI EL VEHÍCULO TIENE UN DEFECTO QUE AFECTE DE MANERA SUSTANCIAL SU USO, VALOR O SEGURIDAD, O QUE PUEDA CAUSAR LA MUERTE O LESIONES CORPORALES GRAVES SI SE MANEJA, Y SE COMPRÓ, ARRENDÓ O REGISTRÓ EN NUEVA JERSEY, PUEDE TENER DERECHO EN LOS TÉRMINOS DE LA LEY SOBRE DEFECTOS CONOCIDA COMO ⬙LEMON LAW⬙ DEL ESTADO DE NUEVA JERSEY A UN REEMBOLSO DEL PRECIO DE COMPRA O DEL PAGO DEL ARRENDAMIENTO.
Aquí le damos un sumario de sus derechos:
1. Para tener derecho a una indemnizaciónen los términos de la ⬙Lemon Law⬙ de Nueva Jersey, debe dar el fabricanteoasu concesionaria la oportunidad de reparar o corregir el defecto del vehículo dentro de los plazos de protección que establece esta ley, que son las primeras 24,000 millas de operación o dos años a partir de la fecha de entrega original, lo que ocurra primero.
2. Si el fabricante o su concesionaria no pueden arreglar o corregir el defecto en un plazo razonable, puede tener derecho a devolver el vehículo y recibir un reembolso íntegro, menos un descuento por el uso del vehículo.
3. Se da por sentado que el fabricante o su concesionaria no pueden reparar o corregir el defecto si el mismo defecto continúa existiendo de manera sustancial después de que el fabricante ha recibido una notificación del defecto enviada por correo certificado con acuse de recibo, y ha tenido un última oportunidad de corregir el defecto o problema en los 10 días posteriores a la
recepción de la notificación. Esta notificación debe ser recibida por el fabricante dentro de los plazos de protecciónysólo se puede dar después de que (i) el fabricante o su concesionaria han intentado dos o más veces corregir el defecto, (ii) el fabricante o su concesionaria han intentado, al menos una vez, corregir el defecto si este puede causar la muerte o lesiones corporales graves si se maneja el vehículo, o (iii) el vehículo ha estado fuera de servicio por reparaciones un total de 20 días calendario o más, o en el caso de una casa rodante motorizada (casa rodante), 45 días o más.
4. Si el mismo defecto sigue existiendo de manera sustancial después de que el fabricante ha tenido la última oportunidad de reparar o corregir dicho defecto, puede presentar una reclamación de indemnización en los términos de la ⬙Lemon Law⬙ de Nueva Jersey.
SI DESEA MÁS INFORMACIÓN ACERCA DE SUS DERECHOS Y RECURSOS EN LOS TÉRMINOS DE ESTA LEY, INCLUIDA LA DIRECCIÓN DEL FABRICANTE PARA NOTIFICACIONES DE DEFECTOS, ESTOS SON LOS DATOS DE CONTACTO: NEW JERSEY DEPARTAMENT OF LAW AND PUBLIC SAFETY, DIVISION OF CONSUMER AFFAIRS, LEMON LAW UNIT, POST OFFICE BOX 45026, NEWARK, NEW JERSEY 07101, TELÉFONO: 1 973 504-6226.
BBB Auto Line
If your concern is still not resolved to your satisfaction, BMW NA offers additional assistance through BBB AUTO LINE in ARKANSAS, CALIFORNIA, GEORGIA, IDAHO, IOWA, KENTUCKY, MARYLAND, MASSACHUSETTS, MINNESOTA, PENNSYLVANIA, and VIRGINIA. BBB AUTO LINE is a dispute resolution program administered by the Council of Better Business Bureaus. BBB AUTO LINE resolves disputes through mediation or arbitration. Mediation is an informal proceeding whereby a neutral third party (mediator) helps the parties to find an acceptable resolution. Arbitration is also an informal
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proceeding in which an impartial third party renders a decision after a hearing at which both parties have an opportunity to be heard. You can select mediation or arbitration or both.
The program is free of charge to you, the consumer, but there are some minimum requirements for participation in the program. Please contact BBB AUTO LINE at the address or phone number listed below for more details:
BBB AUTO LINE 3033 Wilson Boulevard, Suite 600 Arlington, VA 22201 1 800 955-5100
If you wish to use the program and you qualify for participation, you will be required to provide the following information:
䉯 Your name and address 䉯 The Vehicle Identification Number (VIN) 䉯 The make, model and year of your vehicle 䉯 A description of the problem with your vehicle
BBB AUTO LINE will also ask you for other information that may help resolve your concerns, such as the purchase price of your vehicle, any mileage at the time of purchase, the current mileage, and copies of repair orders.
BBB AUTO LINE will notify you when your claim has been filed. If you decide to arbitrate, you may attend the hearing in person or by telephone. You may bring witnesses and give supporting evidence. You may also submit your claim in writing and ask for a decision on the documents you submit, without attending a hearing. BBB AUTO LINE will usually render a decision within 40 days from the time you file your complaint. The decision is binding on BMW NA if you decide to accept it. BMW NA must comply with the decision within the time frame specified by the arbitrator.
Important: You must use BBB AUTO LINE before asserting in court any rights or remedies created by the Magnuson Moss Warranty Act, (The Act) 15 U.S.C. Sec. 2301, et seq. You may also be required to use BBB AUTO LINE before seeking remedies under your state’s Lemon Law. If you choose to seek redress by pursuing rights and remedies not created by Title 1 of Magnuson
Moss Warranty Act, prior resort to the BBB AUTO LINE is not required by any provision of the Act.
California Residents
1. BMW OF NORTH AMERICA, LLC (BMW NA) participates in BBB AUTO LINE, a mediation/ arbitration program administered by the Council of Better Business Bureaus [3033 Wilson Boulevard, Arlington, Virginia 22201] through local Better Business Bureaus. The Arbitration Certification Program of the California Department of Consumer Affairs has certified BBB AUTO LINE and BMW.
2. If you have a problem arising under a BMW NA written warranty, we encourage you to bring it to our attention. If we are unable to resolve it, you may file a claim with BBB AUTO LINE. Claims must be filed with BBB AUTO LINE within six (6) months after the expiration of the warranty.
3. To file a claim with BBB AUTO LINE, call 1 800 955-5100. There is no charge for the call.
4. In order to file a claim with BBB AUTO LINE, you will have to provide your name and address, the brand name and Vehicle Identification Number (VIN) of your vehicle, and a statement of the nature of your problem or complaint. You will also be asked to provide: the approximate date of your acquisition of the vehicle, the vehicle’s current mileage, the approximate date and mileage at the time any problem(s) were first brought to the attention of BMW NA or one of our dealers, and a statement of the relief you are seeking. There is no charge to the customer in bringing this claim.
5. BBB AUTO LINE staff may try to help resolve your dispute through mediation. If mediation is not successful, or if you do not wish to participate in mediation, claims within the program’s jurisdiction may be presented to an arbitrator at an informal hearing. The arbitrator’s decision should ordinarily be
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issued within 40 days from the time your complaint is filed; there may be a delay of 7 days if you did not first contact BMW NA about your problem, or a delay of up to 30 days if the arbitrator requests an inspection/report by an impartial technical expert or further investigation and report by BBB AUTO LINE.
6. You are required to use BBB AUTO LINE before asserting in court any rights or remedies conferred by California Civil Code Section 1793.22. You are not required to use BBB AUTO LINE before pursuing rights and remedies under any other state or federal law. You are also required to use BBB AUTO LINE before exercising rights or seeking remedies created by Title I of the Magnuson-Moss Warranty Act, 15 U.S.C. sec. 2301 et seq. If you choose to seek redress by pursuing rights and remedies not created by California Civil Code Section 1793.22 or Title I of the Magnuson-Moss Warranty Act, resort to BBB AUTO LINE is not required by those statutes.
7. California Civil Code Section 1793.2(d) requires that, if BMW NA or its representative is unable to repair a new motor vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, BMW NA may be required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that BMW NA has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18 months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or
more of the following occurs:
• The same nonconformity [a failure to
conform to the written warranty that substantially impairs the use, value or safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the nonconformity has been subject to repair
two or more times by BMW NA or its agents AND the buyer or lessee has directly notified BMW NA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by BMW NA or its agents AND the buyer has notified BMW NA of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by BMW NA or its agents for a cumulative total of more than 30 calendar days after delivery of the vehicle to the buyer.
NOTICE TO BMW NA AS REQUIRED ABOVE SHALL BE SENT TO THE FOLLOWING ADDRESS:
BMW of North America, LLC
Customer Relations and Services Department
P.O. Box 1227
Westwood, NJ 07675-1227
1 800 831-1117
8. The following remedies may be sought in BBB AUTO LINE: repairs, reimbursement for money paid to repair a vehicle or other expenses incurred as a result of a vehicle nonconformity, repurchase or replacement of your vehicle and compensation for damages and remedies available under BMW NA’s written warranty or applicable law.
9. The following remedies may not be sought in BBB AUTO LINE: punitive or multiple damages, attorney’s fees, or consequential damages other than as provided in California Civil Code Section 1794(a) and (b).
10. You may reject the decision issued by a BBB AUTO LINE arbitrator. If you reject the decision, you will be free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action.
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11. If you accept the arbitrator’s decision, BMW NA will be bound by the decision, and will comply with the decision within a reasonable time not to exceed 30 days after we receive notice of your acceptance of the decision.
12. Please call BBB AUTO LINE at 1 800 955-5100 for further details about the program. IDAHO Residents IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON LAWTO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS. HOWEVER, TO BE ENTITLED TO REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFYTHE MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND GIVE THEM AN OPPORTUNITY TO REPAIRTHE VEHICLE. YOU ALSO HAVE A RIGHT TO SUBMITYOUR CASE TO THE CONSUMER ARBITRATION PROGRAM WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
Special Programs
SOMETIMES BMW OF NORTH AMERICA, LLC (BMW NA) OFFERS A SPECIAL ADJUSTMENT PROGRAM TO PAY ALL OR PART OF THE COST OF CERTAIN REPAIRS BEYONDTHETERMS OF THE WARRANTY. CHECK WITH YOUR AUTHORIZED BMW CENTER TO DETERMINE WHETHER ANY ADJUSTMENT PROGRAM IS APPLICABLE TO YOUR MOTOR VEHICLE.
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Overview of BMW Limited Warranties
BMW i3 with Range Extender (PZEV)
*The California Emissions Control System Limited Warranty - PZEV applies to all 2014 U.S.­specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island or Vermont. The 2014 U.S.-specification BMW PZEV vehicles registered in Delaware, Oregon, Pennsylvania and Washington have a different emissions warranty; please refer to the California Emission Control Warranty — PZEV beginning on page 24.
Your vehicle has been specifically adapted and designed to meet the particular operating conditions and homologation requirements in your country and continental region in order to deliver the full BMW driving pleasure while the vehicle is operated under those conditions.
If you wish to operate your vehicle in another country or region, you may be required to adapt your vehicle to meet different prevailing operating conditions and homologation requirements. You should also be aware of any applicable warranty limitations or exclusions for such country or region. In such case, please contact the Customer Relations and Services Department for further information.
The BMW limited warranties apply only to U.S.-specification BMW vehicles and is valid only when repairs are performed at an authorized U.S. BMW center, subject to all applicable exclusions or limitations. All other U.S.-specification programs such as Roadside Assistance and the Maintenance Programs are also valid only in the U.S.
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New Vehicle Limited Warranty — 2014 BMW i3 Models (Valid Only in the U.S.A. including Puerto Rico)
Warrantor
BMW of North America, LLC (BMW NA) warrants during the Warranty Period the 2014 U.S.­specification BMW vehicles distributed by BMW NA or sold through the BMW NA European Delivery Program against defects in materials or workmanship to the first retail purchaser, and each subsequent purchaser.
Warranty Begins
Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier.
Warranty Period
The warranty period is 48 months or 50,000 miles, whichever occurs first, except for as noted below.
Lithium-Ion High Voltage Battery Limited Warranty
BMW of North America, LLC (“BMW NA”) warrants the Lithium-ion high-voltage battery assembly against defects in materials or workmanship for a period of 8 years/ 100,000 miles, whichever occurs first.
Lithium-Ion High Voltage Battery Capacity Coverage
The Lithium-ion high-voltage battery modules are covered against excessive capacity loss for a period of 8 years/100,000 miles, whichever occurs first. This coverage is in addition to the Lithium-ion high voltage battery’s limited warranty for defects in materials or workmanship.
Due to its inherent technical design, the Lithium-ion high voltage battery’s capacity will decrease over time and with use. If an authorized
BMW center’s capacity check concludes that the net battery capacity is less than 70 percent of its original nominal value when it was new, this level of capacity loss is considered excessive.
During the Lithium-Ion High Voltage Battery Capacity Coverage period, BMW NA will cover the necessary component repair or replacement to correct this excessive capacity loss when performed by an authorized BMW center.
Battery performance and durability, including Lithium-ion high voltage batteries, is temperature-dependent. While battery capacity and vehicle range increases in higher temperatures, colder temperatures will lower the battery’s capacity and the vehicle’s range. Extreme high and/or low temperatures will impact the battery’s service life.
Other factors will impact the vehicle’s Lithium­ion high voltage battery capacity and vehicle range during operation. These factors include the selected drive mode, driving and charge cycle profile, on-board electric consumer usage (original equipment/BMW and Non-BMW accessories), frequent, long and/or steep changes in road topography and the prevailing road and traffic conditions.
Warranty Coverage
To obtain warranty service coverage, the vehicle must be brought, upon discovery of a defect in material or workmanship, to the workshop of any authorized BMW center in the United States (including Puerto Rico), during normal business hours.
The authorized BMW center will, without charge for parts or labor, either repair or replace the defective part(s) using new or authorized remanufactured parts. The decision whether to repair or replace said part(s) is solely the prerogative of BMW NA. Parts for which replacements are made become the property of BMW NA. In all cases, a reasonable time must be allowed for warranty repairs to be completed after the vehicle is received by the authorized BMW center.
Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.
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All maintenance services must be performed to keep your warranty coverage valid. It is the owner’s responsibility to maintain the vehicle as indicated by the vehicle’s Condition Based Service (CBS) display and/or as outlined in the Maintenance Service Summary section of this booklet. Prior to performing service or repair work under warranty, when necessary, the owner must present to the authorized BMW center proof that the periodic maintenance services were performed at the required intervals. The repair invoices/receipts for the completion of required maintenances services should be retained for this purpose.
Safety Belt Warranty - Kansas
Safety belts are covered under the BMW New Vehicle Limited Warranty for defects in material or workmanship for a period of 10 years, unlimited mileage from the date of purchase. In order to be eligible for this coverage, the vehicle must be a new car retailed in the State of Kansas and the repair performed by an authorized BMW center in Kansas.
Other Items
Wheel alignment, balancing and wiper blade inserts are covered up to the first 2,000 miles on the vehicle.
Items which are subject to wear and tear or deterioration due to driving habits or conditions, such as brake pads/linings, brake discs, filters, upholstery, trim and chrome items, paint finish, glass, and similar items, their coverage is specifically limited to defects in material or workmanship.
Additionally, wood trim and leather upholstery have inherent variations in color and texture, dependent upon being properly cleaned and maintained. These items may lighten or darken due to age or exposure to sunlight; this is not a defect in materials or workmanship.
What is not covered:
Remote control transmitter battery replacement. Damage, including consequential, to the vehicle
or the Lithium-ion high-voltage battery which
results from negligence, improper operation of the vehicle, improper repair, lack of or improper maintenance, environmental influences, flood, accident or fire damage or road salt corrosion.
Lithium-ion high-voltage battery that has been opened or removed from the vehicle by a non-authorized BMW center during the limited warranty or the capacity coverage period.
Lithium-ion high-voltage battery damage resulting from leaving your vehicle for longer than 14 days with a remaining “electric range” of less than 6 miles.
Damage to paint finish due to stone chips, nicks, dents, acid rain, industrial fallout, other environmental influences, and normal deterioration, such as fading, discoloration, or loss of luster, improper care/repair of ⬙matte⬙ paint finishes, as well as damage caused by lack of maintenance, excessive rubbing, the use of improper cleaners, polishes and/or waxes.
Maintenance services and parts when replaced during maintenance such as lubricants, fluids, replacement of filters, and refrigerant.
Failure to maintain the vehicle properly in accordance with the instructions in the Owner’s Manual or the Service section of this Statement, that results in the failure of any part of the vehicle.
Modification of the vehicle or installation of any performance accessories or components attached to the vehicle which alters the original engineering and/or operating specifications or which result in damage to the other original components, electrical interference, electrical short, radio static, water leaks and wind noise.
Tires are warranted by their respective manufacturer. See the Tire Warranty Statement on page 23.
Driving over rough or damaged road surfaces, as well as debris, curbs and other obstacles can cause serious damage to wheels, tires and suspension parts. This is more likely to occur with low-profile tires that provide less cushioning between the wheel and the road. Be careful to avoid road hazards and reduce your speed, especially if your vehicle is equipped with low-profile tires.
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Non-genuine BMW Parts — While you may elect to use non-genuine BMW parts for maintenance or repair services, BMW NA is not obligated to pay for repairs of the non-genuine BMW parts or for repairs of any damage resulting from the use of non-genuine parts.
BMW NA will not accept any liability under this warranty for repair of, or damage caused by, any parts and accessories not approved by BMW.
This warranty shall be null and void if the Vehicle Identification Number (VIN) has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined, if the vehicle has been declared a total loss or sold for salvage purposes, or if the vehicle has been used in any competitive event.
General
These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Limited Warranty — Rust Perforation 2014 Models
BMW of North America, LLC (BMW NA) warrants this original vehicle against defects in materials or workmanship which will result in rust perforation for a period of 12-years unlimited mileage. Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier.
To obtain warranty service coverage, the vehicle must be brought, upon discovery of any rust perforation, to the workshop of any authorized BMW center. This authorized BMW center will, without charge for parts or labor, either repair or replace the defective part(s). The decision whether to repair or replace said part(s) is solely the prerogative of BMW NA. Parts for which replacements are made become the property of BMW NA.
Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.
BMW of North America, LLC (BMW NA) makes no other express warranty on this product except the new car warranty or the warranty as to the emission control system.
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN.
BMW OF NORTH AMERICA, LLC (BMW NA) HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.
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Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any legal claim or action arising from any express or implied warranty contained herein must be brought within 12 months of the date it arises.
This warranty does not apply to damage caused by negligence, improper accident damage repairs, or improper use.
BMW NA will not accept any liability under this warranty for repair of, or damage caused by, any parts and accessories not approved by BMW.
This warranty shall be null and void if the Vehicle Identification Number (VIN) has been altered or cannot be read, if the odometer has been replaced or altered and the true mileage cannot be determined, if the vehicle has been declared a total loss or sold for salvage purposes, or if the vehicle has been used in any competitive event.
Federal Emissions System Defect Warranty (Valid Only in the U.S.A. including Puerto Rico)
This warranty applies only to U.S.-specification vehicles distributed by BMW of North America, LLC (BMW NA) or sold through the BMW NA European Delivery Program.
In accordance with the defect warranty provisions of section 207(b) of the Clean Air Act, BMW NA warrants to the first retail purchaser, and each subsequent purchaser, that the car (a) was designed, built and equipped so as to conform, at the time of sale, with all regulations of the U.S. Environmental Protection Agency applicable at the time of manufacture and (b) is free from defects in materials and workmanship which would cause it to fail to conform with applicable regulations for a period of 2 years or 24,000 miles, whichever occurs first, except for specific emission control components (as listed
on page 23), for which the warranty period is 8 years or 80,000 miles, whichever occurs first.
Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier.
Warranty claims must be made as soon as reasonably possible after a defect is discovered. To make a claim, the car must be brought to any authorized BMW center during normal business hours.
The authorized BMW center will, without charge for parts or labor (including diagnosis), either repair or replace the defective part, if any. The decision whether to repair or replace said parts is solely the prerogative of BMW NA and must be expected to correct the failure of the warranted part. Parts for which replacements are made become the property of BMW NA. In all cases, a reasonable time must be allowed for warranty repairs to be completed after the car is received by the authorized BMW center.
Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.
For assistance in determining which specific parts or components of your vehicle are covered under this warranty, please contact your authorized BMW center.
It is the owner’s responsibility to have all scheduled inspection and maintenance services performed (at the owner’s expense), as prescribed in the maintenance schedule for the BMW Emission Control System. Service intervals are computed by the onboard BMW Condition Based Service system and displayed on the instrument panel. The instructions for proper maintenance and use can be found in the Owner’s Manual. It is strongly recommended that any replacement parts used for maintenance, repair or replacement of emission control systems be certified BMW Service Parts or BMW Authorized Remanufactured Parts. Without invalidating this warranty, the owner may elect to have maintenance, repair or replacement of the emission control systems performed by any automotive repair establishment, or elect to use parts other than certified BMW Service Parts.
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However, the cost of such service or parts will not be covered under this warranty, except in emergency situations. In an emergency situation, where an authorized BMW center or a warranty replacement part is not reasonably available (within 30 days), repairs may be performed at any available service establishment using any equivalent part. BMW NA will reimburse the owner for such emergency repairs (including labor, parts and diagnosis not to exceed BMW NA rates for labor, parts, and diagnosis in said area) that are covered under this warranty. Replaced parts and paid invoices must be presented at an authorized BMW center as a condition of reimbursement for emergency repairs not performed by an authorized BMW center.
The use of replacement parts, which are not of equivalent quality, may impair the effectiveness of the emission control system. If other than certified BMW Service Parts or Authorized Remanufactured Parts are used for maintenance, repair or replacement of components affecting emission control, the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW parts in performance and durability. BMW NA assumes no liability under this warranty with respect to parts other than genuine BMW parts.
However, the use of non-genuine BMW replacement parts or non-EPA certified parts does not invalidate the warranty on other components, unless non-genuine BMW parts or non-EPA certified parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, improper adjustment, modification, alteration, tampering, disconnection, improper or inadequate maintenance.
The replacement of maintenance parts, such as filters and similar items used in required maintenance services, the repair or replacement of maintenance parts beyond the first required inspection/maintenance, or if the part has been replaced earlier for reasons other than it being defective.
The car or any part of the car, unless a failure causes the car to fail to conform to applicable emission regulations.
Any car on which the odometer has been replaced or altered and the true mileage cannot be determined.
The car, if the Vehicle Identification Number (VIN) is altered or cannot be read, or if the car has been declared a total loss or sold for salvage purposes.
General
These warranties give you specific legal rights, and you may also have other rights which vary from state to state.
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN.
BMW NA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
These federal warranty provisions also apply to all vehicles sold in all U.S. states and territories regardless of whether a state has enacted state warranty provisions that differ from the federal provisions.
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Federal Emissions Performance Warranty (Valid Only in the U.S.A. including Puerto Rico)
In those states and jurisdictions that have established periodic vehicle emissions tests to encourage proper vehicle maintenance and require the car to pass an emissions test approved by the U.S. Environmental Protection Agency and:
1. The car was distributed by BMW of North America, LLC (BMW NA), or sold through the BMW NA European Delivery Program; and
2. The car has been maintained and operated in accordance with the instructions for proper maintenance and use set forth in the Owner’s Manual supplied with the car; and
3. The car fails to conform to the applicable emissions standards of the EPA as judged by an EPA approved emissions test; and
4. The failure to conform results or will result in the owner of the car having to bear a penalty or other sanction (including the denial of the right to use the car) under local state or federal law if the non-conformity is not remedied within a specified period of time.
Then, in accordance with the provisions of section 207(b) of the Clean Air Act, BMW NA warrants that if the car is eligible for coverage under this warranty, any non-conformities in the car, which cause it to fail an EPA-approved emissions test will, without charge for parts or labor (including diagnosis), be adjusted, repaired, or replaced, at the option of BMW NA to proper specifications, in order to make the car comply with applicable emissions standards. The decision whether to adjust, repair or replace parts is solely the prerogative of BMW NA and must reasonably be expected to correct the failure of the warranted part.
Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier. This warranty continues for a period of 2 years or 24,000 miles, whichever occurs first, except for specific emissions control
components (as listed on page 23), for which the warranty period is 8 years or 80,000 miles, whichever occurs first.
This warranty is made subject to the terms and conditions that apply to the Emission Control System Warranty and the New Vehicle Limited Warranty.
Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.
No claim under this warranty will be denied on the basis of use of a properly installed EPA certified emission part for maintenance and repair.
A vehicle manufacturer may deny an emission performance warranty claim on the basis of an uncertified replacement part used in the maintenance or repair of a vehicle only if the vehicle manufacturer presents evidence that the uncertified replacement part is either defective in materials or workmanship or not equivalent from an emission standpoint to the original equipment part.
Maintenance, replacement, or repair of emission control devices and systems may be performed by any automotive repair establishment or individual using any certified part.
Immediately after the car has failed an EPA approved emission short test, your claim can be made at any authorized BMW center.The authorized BMW center will honor or deny your claim within the time period specified by local or state laws (not to exceed 30 days), to avoid further penalties or sanctions. If the claim is denied, the authorized BMW center will notify you in writing of the reason(s). The authorized BMW center is required by law to honor the claim if notice of denial is not received by the owner within the specified time period.
You may obtain further information concerning the emission warranties, or report violations of warranty terms, by contacting the Director, Field Operations and Support Division (6406J), Environmental Protection Agency, 401 M Street, SW, Washington, D.C. 20460.
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The following systems are covered by the Federal Emission Performance Warranty for a period of 2-years or 24,000 miles, whichever occurs first. The specific systems may vary according to model; therefore, all of the systems listed may not be used on your vehicle. For assistance in determining which systems and specific components within these systems apply to your vehicle, please contact your authorized BMW center.
AIR INDUCTION SYSTEM IGNITION SYSTEM EXHAUST SYSTEM SENSORS/DEVICES ONBOARD DIAGNOSTIC SYSTEM (OBD) RELATED PARTS ASSOCIATED WITH THE
ABOVE SYSTEMS The following components and/or systems are/is
covered under the Federal Emission Warranty for a period of 8 years or 80,000 miles, whichever occurs first.
CATALYTIC CONVERTER ENGINE CONTROL MODULE (INCLUDING
ONBOARD DIAGNOSTIC SYSTEM) For assistance in determining coverage of the
specific components of the Onboard diagnostic system, please contact your authorized BMW center.
BMW i3 with Range Extender
The following components and/or systems are covered under the Federal Emission Warranty for a period for a period of 15 years or 150,000 miles, whichever occurs first.
AUXILIARYPOWER UNIT (APU)
Notice
The “National Traffic and Motor Vehicle Safety Act of 1966” requires manufacturers to be in a position to contact vehicle owners when a correction of a safety-related defect or noncompliance issue with an applicable federal motor vehicle safety standard becomes necessary.
Please see the Correcting, Updating or Changing Vehicle-Related or Ownership Information section.
Correcting, Updating or Changing Vehicle-Related or Ownership Information
To enable BMW to contact you with important vehicle product and safety updates, including vehicles with expired warranty coverage, please update your vehicle-related or ownership information by either:
䉯 Logging on at www.bmwusa.com, to access
your My BMW Account (create a new account as necessary)
䉯 Contacting the BMW Customer Relations and
Services Department at 1 800 831-1117
䉯 Complete and mail the Information Change
Card, located at the back of this booklet
Please have your vehicle’s 17-character Vehicle Identification Number (VIN) available.
Tire Warranty Statement
Original equipment tires on new BMW vehicles are warranted by their respective manufacturer as detailed in the applicable tire manufacturer’s warranty statement.
The CD ROM BMW provides in the vehicle’s documents portfolio contains the warranty statements for the following original equipment tire manufacturers (as applicable to your vehicle):
䉯 Bridgestone/Firestone 䉯 Continental 䉯 Goodyear/Dunlop 䉯 Hankook 䉯 Michelin 䉯 Pirelli
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However, we also recommend either contacting or visiting the specific tire manufacturer’s website to ensure that you have the most current tire warranty information that applies to your tires.
Should you have difficulty in obtaining the applicable warranty service from a tire manufacturer, your authorized BMW center will assist you in resolving the situation.
Instructions for proper tire care and maintenance are contained in the Wheels and Tires section of your vehicle’s Owner’s Manual.
California Emission Control Warranty — PZEV
The 2014 BMW i3 with Range Extender is certified to California’s stringent Super Ultra Low Emission Vehicle (SULEV) standards and also qualifies as a Type II Zero Emission Vehicle with Range Extender (Type IIx ZEV) under the California Air Resources Board Zero Emission Vehicle program. In addition to very low tailpipe and zero-evaporative emissions, this certification includes a unique Partial Zero Emission Vehicle (PZEV) warranty when the vehicle is registered in California, Connecticut and certain other states. PZEV models registered in Delaware, Oregon, Pennsylvania and Washington have different emissions warranty coverage as outlined on page 25.
The emission certification standard can be verified on the Vehicle Emission Control Information label located in the engine compartment. A representative label is shown on page 1.
California Emission Control Warranty Statement PZEV* Your Warranty Rights and Obligations
The California Air Resources Board and BMW of North America, LLC (BMW NA) are pleased to explain the emission control system warranty on your 2014 vehicle. In California, new motor vehicles must be designed, built and equipped to meet the State’s stringent anti-smog standards. BMW NA must warrant the emission control system on your vehicle for the periods of time listed below provided there has been no abuse, neglect or improper maintenance of your vehicle.
*The California Emissions Control System Limited Warranty PZEV applies to all 2014 U.S.-specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island or Vermont. The PZEV models registered in Delaware, Oregon, Pennsylvania or Washington have different emissions warranty coverage; please refer to the California Emissions Warranty section beginning on page 25.
Your emission control system may include parts such as the fuel injection system, the ignition system, catalytic converter, and engine computer. Also included may be hoses, belts, connectors and other emission-related assemblies.
Where a warrantable condition exists, BMW NA will repair your vehicle at no cost to you including diagnosis, parts and labor.
Manufacturer’s Warranty Coverage (California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or VermontONLY):
– For 15 years or 150,000 miles, whichever
occurs first**:
**Except High Voltage Battery (Traction Battery), which is covered for 10 years, or 150,000 miles, whichever occurs first.
1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by BMW NA to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emission-related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system DEFECTS WARRANTY.
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Manufacturer’s Warranty Coverage (Delaware, Oregon, Pennsylvania, and Washington ONLY):
– For 3 years or 50,000 miles, whichever occurs
first:
1. If your vehicle fails a Smog Check inspection, all necessary repairs and adjustments will be made by BMW NA to ensure that your vehicle passes the inspection. This is your emission control system PERFORMANCE WARRANTY.
2. If any emission-related part on your vehicle is defective, the part will be repaired or replaced by BMW NA. This is your emission control system DEFECTS WARRANTY.
– For 7 years or 70,000 miles, whichever occurs
first:
If an emission-related part specially noted on page 28 as having coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced by BMW NA. This is your long-term emission control system DEFECTS WARRANTY.
Owner’s Warranty Responsibilities:
– As the vehicle owner, you are responsible for
the performance of the required maintenance listed in your Owner’s Manual. BMW NA recommends that you retain all receipts covering maintenance on your vehicle, but BMW NA cannot deny warranty solely for the lack of receipts or for your failure to ensure the performance of all scheduled maintenance.
– You are responsible for presenting your vehicle
to an authorized BMW center as soon as a problem exists. The warranty repairs should be completed in a reasonable amount of time, not to exceed 30 days.
– As the vehicle owner, you should also be aware
that BMW NA may deny your warranty coverage if your vehicle or part has failed due to abuse, neglect, improper maintenance or unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities, you should contact:
BMW of North America, LLC Customer Relations and Services Department P.O. Box 1227 Westwood, NJ 07675-1227
Telephone: 1 800 831-1117 Email: [email protected] Website: www.bmwusa.com
or the
California Air Resources Board 9528 Telstar Avenue El Monte, CA 91731
California Emission Control System Limited Warranty PZEV*
This warranty applies to California certified vehicles distributed by BMW of North America (BMW NA) or sold through the BMW NA European Delivery Program, registered and
operated primarily in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island or Vermont.
*The California Emissions Control System Limited Warranty PZEV applies to all 2014 U.S.-specification BMW PZEV vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island or Vermont.
BMW NA warrants to the original purchaser and each subsequent owner that the vehicle is:
a. designed, built and equipped so as to
conform with the applicable California Air Resources Board emission standards.
free from defects in materials and workmanship
b.
which cause any part that can affect emissions to fail to conform with applicable requirements or to fail a California Smog Check test or EPA approved short test for a period of 15 years or 150,000 miles, whichever occurs first.
c. free from defects in materials and
workmanship in emission related parts for a period of 15 years or 150,000 miles, whichever occurs first.
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For vehicles registered and operated primarily in Delaware, Oregon, Pennsylvania, or Washington, BMW NA warrants to the
original purchaser and each subsequent owner that the vehicle is:
a. designed, built and equipped so as to
conform with the applicable California Air Resources Board emission standards.
b. free from defects in materials and
workmanship which cause any part that can affect emissions to fail to conform with applicable requirements or to fail a California Smog Check test or EPA approved short test for a period of 3 years or 50,000 miles, whichever occurs first.
c. free from defects in materials and
workmanship in emission related parts, which are contained in the California Emission Warranty Parts List on page 28, for a period of 7 years or 70,000 miles, whichever occurs first.
Coverage begins on the date of first retail sale or the date the vehicle is first placed into service as a sales demonstrator, Aftersales Mobility Program (AMP) Vehicle or company vehicle, whichever is earlier.
To obtain service under this warranty, the vehicle must be brought, upon failure of a Smog Check test or upon discovery of the defect, to the workshop of any authorized BMW center, during normal business hours. The authorized BMW center will honor or deny your claim within 30 days. If the claim is denied, the authorized BMW center will notify you in writing of the reason(s). The authorized BMW center is required by law to honor the claim if notice is not given to the owner within 30 days.
The authorized BMW center will, without charge for parts or labor (including diagnosis), either adjust, repair or replace the defective part and other parts affected by the failure of the warranted part, if any. If your vehicle failed the California Smog Check test or an EPA approved short test, then BMW NA will repair your vehicle so that it will pass this test. Items that require scheduled replacement are warranted up to the replacement interval specified in the Service
section of this Statement. BMW NA may repair a part in lieu of replacing it when performing warranty repairs. Parts for which replacements are made become the property of BMW NA.
A repair performed as the result of a Smog Check test failure due to a defect in a part, which is warranted for 15 years/150,000 miles, is covered.
Warranty repairs do not constitute an extension of the original limited warranty period for the vehicle or a part thereof.
In all cases, a reasonable time, not to exceed 30 days, must be allowed for a warranty repair to be completed, after the car is received by the authorized BMW center.
It is the owner’s responsibility to have all required maintenance services performed (at the owner’s expense), as prescribed in the maintenance schedule for the BMW Emission Control System. Service intervals are computed by the Condition Based Service system and displayed on the instrument panel.
However, BMW NA will not deny your warranty repair claims solely because you do not have maintenance records or you did not perform the required maintenance unless BMW NA demonstrates that such lack of required maintenance is a direct cause of the emission control system failure. The instructions for required maintenance and use can be found in the Owner’s Manual and in the Service section of this Statement.
It is strongly recommended that any replacement parts used for maintenance, repair or replacement of emission control systems be genuine BMW Service Parts or BMW Authorized Remanufactured Parts. Without invalidating this warranty, the owner may elect to have maintenance, repair or replacement of the emission control systems performed by any automotive repair establishment, or elect to use parts other than BMW Authorized Remanufactured or genuine BMW Service Parts. However, the cost of such service or parts will not be covered under this warranty, except in emergency situations. In an emergency situation, where an authorized BMW center is not reasonably available or a warranty replacement part is not available within 30 days, repairs may
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be performed at any available service establishment or by any individual using any replacement part.
A repair not completed within 30 days constitutes an emergency. BMW NA will reimburse the owner for such emergency repairs (including labor, parts and diagnosis not to exceed BMW suggested retail price for all warranted parts replaced and labor charges based on the manufacturer’s recommended time allowance for the warranty repair and the geographically appropriate hourly labor rate) that are covered under this warranty. Replaced parts and paid invoices must be presented to an authorized BMW center as a condition of reimbursement for emergency repairs not performed by an authorized BMW center.
The use of replacement parts, which are not of equivalent quality, may impair the effectiveness of emission control systems. If other than genuine BMW Service Parts or Authorized Remanufactured Parts are used for maintenance, repair or replacement of components affecting emission control, the owner should obtain assurances that such parts are warranted by their manufacturer to be equivalent to genuine BMW parts in performance and durability. BMW NA assumes no liability under this warranty with respect to parts other than genuine BMW parts.
However, the use of non-genuine BMW replacement parts does not invalidate the warranty on other components, unless non-genuine BMW parts cause damage to warranted parts.
What is not covered
This warranty does not cover malfunctions caused by any of the following: accident, flood, misuse, modification, alteration, tampering, disconnection, improper or inadequate maintenance, except if performed by an authorized BMW center doing warranty repair work, use of leaded fuel or fuel other than as specified in the Owner’s Manual.
The replacement of maintenance parts, such as spark plugs, filters and similar items used in required maintenance services or the repair or replacement of maintenance parts beyond the first replacement interval.
Any car on which the odometer has been replaced or altered and the true mileage cannot be determined.
The car, if the Vehicle Identification Number (VIN) is altered or cannot be determined, or if the car has been declared a total loss or sold for salvage purposes.
General
The warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES HEREIN.
BMW OF NORTH AMERICA HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE, FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTYOF MERCHANTABILITY, APPLICABLE TO THIS PRODUCT.
For assistance in determining which parts are covered by this warranty, please contact your authorized BMW center or the BMW NA Customer Relations and Services Department at 1 800 831-1117. You may obtain further information concerning the emissions warranty or report violations of warranty terms by contacting Air Resources Board (ARB), Mobile Source Operations Division, 9528 Telstar Avenue, El Monte, CA 91731. Please include the title of the BMW service department head and telephone number.
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California Emission Warranty Parts List
The following components are covered on the applicable vehicles for defects by the California Emission Control System Limited Warrantyfor a period of 15 years or 150,000 miles, or a period of 7 years or 70,000 miles, whichever occurs first, subject to all applicable exclusions and limitations as indicated in the table below:
Models: BMW i3
without Range
Extender
Coverage: — 15 Years
Auxiliary Power Unit (APU) — ••³ Catalytic Converter — •• DSC (Dynamic Stability Control Unit) See¹ •• Electric A/C Compressor See¹ •• EME (Electric Motor Control Unit) See¹ •• Fuel Tank — •• REME (Range Extender Control Unit) — •• SME (High Voltage Battery Control Unit) See¹ •• SME Cooling Fan See¹ •• Starter-Generator — •• All other emission-related parts — •
The following component is covered on the applicable vehicles for defects by the California Emission Control System Limited Warrantyfor a period of 10 years or 150,000 miles, or a period of 7 years or 70,000 miles, whichever occurs first, subject to all applicable exclusions and limitations as indicated in the table below:
Models: BMW i3
without Range
Extender
Coverage: — 10 Years
High Voltage Battery (Traction Battery) See¹ ••¹
¹For the applicable or other warranty and coverage information, please refer to the New Vehicle Limited Warranty statement on pages 17 to 19.
²The California Emission Control System Limited Warranty coverage periods of 15 years/150,000 miles and 10 years/150,000 miles, as noted above, apply to vehicles registered in California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New York, Rhode Island, or Vermont.
³The Auxiliary Power Unit (APU) is covered for 15 years/150,000 miles, whichever occurs first, in all States including Puerto Rico. Please refer to the Federal Emission Warranty statement on pages 20 to 23.
BMW i3 with
Range
Extender
150,000 miles²
BMW i3 with
Range
Extender
150,000 miles²
BMW i3 with
Range
Extender
(DE, OR, PA &
WA only)
7 Years
70,000 miles
BMW i3 with
Range
Extender
(DE, OR, PA &
WA only)
7 Years
70,000 miles
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Notes:
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Notes:
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BMW of North America, LLC P. O. Box 1227 Westwood, NJ 07675-9868
Attn: Customer Satisfaction
NO POSTAGE
NECESSARY IF MAILED IN
THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 131 WESTWOOD, NJ
BMW Customer Relations Center at: 1-800-831-1117.
BMW of North America, LLC P. O. Box 1227 Westwood, NJ 07675-9868
Attn: Customer Satisfaction
NO POSTAGE
NECESSARY IF MAILED IN
THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 131 WESTWOOD, NJ
For immediate updates or if there are no cards left, please contact the
BMW Customer Relations Center at: 1-800-831-1117.
For immediate updates or if there are no cards left, please contact the
Page 36
Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One: Address Change Ownership Change
Mr. Mrs. Ms. Last Name First Name Middle Initial
Address: Number Street Apt./Suite
ity State Zip AM Phone PM Phone
C
Email Cell Phone
Comments
IN
V
The information provided by you will be used by BMW to update new owner and customer information. Rest assured that we will not rent or sell your personal information to anyone. To see our privacy policy please go to www.bmwusa.com/about/privacy.html or call 800-831-1117 to request a copy.
Current Date: _________________________________________ Date of Change of Status: ______________________________
old Privately
S
Purchased Privately Exported Traded Destroyed Lease Ended Stolen Gifted Never Owned
(Print name & address of new owner above, if known)
Information Change Card
Please print new owner or update your customer information
For immediate updates please contact the BMW Customer Relations Center at 1-800-831-1117, or at www.bmwusa.com/MyAccount.
Please Check One: Address Change Ownership Change
Mr. Mrs. Ms. Last Name First Name Middle Initial
Address: Number Street Apt./Suite
City State Zip AM Phone PM Phone
Email Cell Phone
Comments
VIN
The information provided by you will be used by BMW to update new owner and customer information. Rest assured that we will not rent or sell your personal information to anyone. To see our privacy policy please go to www.bmwusa.com/about/privacy.html or call 800-831-1117 to request a copy.
Current Date: _________________________________________ Date of Change of Status: ______________________________ Sold Privately
Purchased Privately Exported Traded Destroyed Lease Ended Stolen Gifted Never Owned
(Print name & address of new owner above, if known)
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More about BMW i
© 2014 BMW of North America, LLC Woodcliff Lake, New Jersey 07677 The BMW name, model names and logo are registered trademarks. Printed in U.S.A. 06/14
SD92-462
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