Blackberry Z30 Instruction Manual
BlackBerry Z30 Smartphone
Version: 10.3.2
User Guide
Published: 2015-05-12
SWD-20150512153740046
Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Introducing your BlackBerry smartphone....................................................................................................... 8
Your device at a glance.................................................................................................................................. 8
What's different about the BlackBerry 10 OS?...............................................................................................10
Notification icons.........................................................................................................................................16
Menu icons..................................................................................................................................................17
Setting up your device..................................................................................................................................17
Using gestures.............................................................................................................................................19
Advanced interactions................................................................................................................................. 26
Personalizing your device.............................................................................................................................27
Device Switch.............................................................................................................................................. 28
About BlackBerry ID.................................................................................................................................... 38
Phone and voice.......................................................................................................................................... 41
Phone..........................................................................................................................................................41
Notifications and ringtones.......................................................................................................................... 50
Voicemail.....................................................................................................................................................57
BlackBerry Hub and email........................................................................................................................... 60
BlackBerry Hub and email........................................................................................................................... 60
joyn for BlackBerry 10 devices..................................................................................................................... 89
Media..........................................................................................................................................................92
Change the media volume............................................................................................................................92
Supported audio and video file extensions, formats, and codecs................................................................... 92
Troubleshooting: Media............................................................................................................................... 93
Camera........................................................................................................................................................93
Pictures.....................................................................................................................................................103
Music........................................................................................................................................................ 110
Videos....................................................................................................................................................... 115
BlackBerry Story Maker............................................................................................................................. 120
Media sharing............................................................................................................................................123
FM Radio...................................................................................................................................................124
Settings..................................................................................................................................................... 127
Customize your device settings.................................................................................................................. 127
Update your device software......................................................................................................................131
Battery and power..................................................................................................................................... 132
Connections.............................................................................................................................................. 140
BlackBerry Keyboard and typing................................................................................................................ 167
Language.................................................................................................................................................. 174
Keyboard input methods............................................................................................................................176
Screen display........................................................................................................................................... 181
Accessibility.............................................................................................................................................. 183
Media cards and storage............................................................................................................................200
Using your device with BlackBerry Link...................................................................................................... 205
Applications and features...........................................................................................................................215
Organizing apps.........................................................................................................................................215
About the BlackBerry Assistant..................................................................................................................217
Calendar....................................................................................................................................................221
Contacts....................................................................................................................................................231
Clock.........................................................................................................................................................239
Android Apps.............................................................................................................................................243
Maps and GPS........................................................................................................................................... 245
Browser.....................................................................................................................................................253
Smart Tags................................................................................................................................................ 260
File Manager..............................................................................................................................................264
Calculator..................................................................................................................................................267
Productivity and work.................................................................................................................................269
About BlackBerry Balance and your work space ........................................................................................ 269
Remember................................................................................................................................................ 275
Security and backup.................................................................................................................................. 282
Passwords and locking...............................................................................................................................282
What to do if your device is lost or stolen.....................................................................................................289
BlackBerry Protect.................................................................................................................................... 289
Wiping your device to delete your device data.............................................................................................291
Security settings........................................................................................................................................ 291
Password Keeper.......................................................................................................................................294
Legal notice...............................................................................................................................................298
User Guide Setup and basics
Setup and basics
New in this release
Introducing BlackBerry 10 OS version 10.3.2
BlackBerry 10 OS version 10.3.2 provides you with new features and improvements designed to make your BlackBerry
device even more secure and to help you be more productive.
BlackBerry Hub
From the list of attachments, you can open the email related to an attachment, making it easier to reply to the message.
You can clear the list of recent contacts, to prevent those contacts from appearing as suggestions when you compose a
message.
• Open a related email for an attachment
• Clear recent contact suggestions
Calendar
The Meeting Mode feature has been enhanced. You can choose the calendars, as well as the type and duration of calendar
events that are affected by Meeting Mode.
When you schedule a meeting, you can now see when the meeting occurs in other time zones.
You can set your calendar to display growing numbers to indicate the busyness of a day. The size indicates only how busy
you are during working hours.
• Configure Meeting Mode
• Preview time zones in an event
• Change how your calendar is displayed
Camera
Improvements have been made to the Camera app, for better results in areas with low light.
By default, the Face Detection feature is turned on and it has been improved to bring faces into better focus.
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User Guide Setup and basics
Turn off Face Detection
BlackBerry Assistant
You can set, pause, resume, or stop the timer by using the BlackBerry Assistant app.
Things you can do with the BlackBerry Assistant
Peek gesture
When you slide your finger up from the bottom of the screen and hold your finger in place, the date appears at the top of
the screen.
File transfers
MTP support has been added to the BlackBerry 10 OS, allowing you to more quickly transfer media files between your
computer and your device using a USB connection.
Transfer files between your computer and device using a USB connection
BlackBerry Browser
Voice support has been added to the BlackBerry Browser. This feature lets you hear content on webpages read aloud.
The BlackBerry Browser has been updated with more protection against known malware and phishing attacks.
To access the Private Browsing feature, you can now tap in the lower-left corner of the screen. If you have other tabs
open, you can switch back to them during a private browsing session.
• Turn on voice support in reader mode
• Turn on private browsing
Security
BlackBerry Protect includes an anti-theft feature that is designed to provide more protection for the data on your device by
more closely associating your device with your BlackBerry ID.
If you set up your device using the Setup app and you enter or create a BlackBerry ID, BlackBerry Protect is turned on
automatically. If you turn off BlackBerry Protect, you can turn on the feature later from the BlackBerry Protect Settings
screen.
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User Guide Setup and basics
If you update your device to BlackBerry 10 OS version 10.3.2 from an earlier version of the BlackBerry 10 OS, and you
don’t have BlackBerry Protect turned on, a notification provides information about how to turn on BlackBerry Protect.
When the BlackBerry Protect anti-theft feature is turned on, you must enter your BlackBerry ID to perform a security wipe.
When you wipe the device, (for example, to switch to a new device or give away your device) the anti-theft feature is turned
off.
If your device is ever lost or stolen, you can log in to the BlackBerry Protect website at protect.blackberry.com. From the
BlackBerry Protect website, you can try to view your device location on a map, lock your device, and wipe the data from
your device.
• Finding and protecting a lost device
• Set up BlackBerry Protect on your device
Secure messaging
If your email account is supported by Microsoft Exchange ActiveSync, you can use S/MIME for that account. If your
organization uses an LDAP directory, you can configure your settings so that S/MIME certificates for users in the LDAP
directory are available to you.
Configure your LDAP server settings
Phone
If your organization supports the use of multiple phone lines, you can make calls and send text messages using different
phone numbers. Having different phone lines helps you and your organization to distinguish between personal use and
work use of your device.
Switch between your work phone line and personal phone line
Introducing your BlackBerry smartphone
In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a
comparison of your smartphone with other smartphones, and learn about using the touch screen.
Note: This training is available in English only.
Start the training
Your device at a glance
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User Guide Setup and basics
1. Headset jack
2. Lock screen (Press); Power on/off (Press and hold); Reset (Press and hold for 10 seconds)
3. Front camera
4. Notification LED
5. Volume up
6. Mute (Press); BlackBerry Assistant (Press and hold)
7. Volume down
8. Microphone
9. Speaker
10. USB port
11. HDMI port
12. Media card slot
13. Micro SIM card slot
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User Guide Setup and basics
What's different about the BlackBerry 10 OS?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, settings, messages, and apps. Learn where to find your
phone number and PIN and find out how to search.
How do I get back to the home screen?
To get back to the home screen at any time, swipe up from the bottom of the screen.
How do I get to the menu?
There is no Menu key ( ) on your BlackBerry 10 device. You can find more features and options by exploring the
menus.
To see more actions that you can perform in an app, tap or .
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User Guide Setup and basics
How do I change my settings and options?
Do any of the following:
• To find the settings and help for an app, swipe down from the top of the screen.
• To find the settings for the device, on the home screen, swipe down from the top of screen. Tap Settings.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen. Tap
Settings.
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User Guide Setup and basics
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
You can peek at the BlackBerry Hub or open it from anywhere on your device. From the bottom of the screen, slide your
finger up and to the right.
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User Guide Setup and basics
Where are the phone keys and my notification settings?
Phone keys
To answer a call, touch the circle at the bottom of the screen and slide your finger to the left. Release your finger when the
circle covers .
To decline a call, touch the circle at the bottom of the screen and slide your finger to the right. Release your finger when the
circle covers .
To make a call, in the Phone app, tap . Type a number. Tap Call.
Notification settings
To change a notification setting, on the home screen, swipe down from the top of the screen. Tap Settings >
Notifications. You can customize a profile, set a custom ring tone or notification for a contact, or create a profile.
: To turn on All Alerts Off mode quickly, on the home screen, swipe down from the top of the screen. Tap .
Tip
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available on the My World screen or find new apps.
How do I edit or move text?
There is no trackpad or trackball on your BlackBerry 10 device. You can use the touch screen to select, cut, copy, and
paste text or move the cursor.
Select text
Touch and hold a character or word.
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User Guide Setup and basics
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Move the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Tip
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User Guide Setup and basics
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch spaces, drag your finger down on the middle
of the home screen and tap Personal or Work.
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap . In the Calls or Contact view, in the center of the screen, swipe down, and your phone
number appears at the top of the screen. In an email or text message, you can also type mynumber to display your
phone number.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
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User Guide Setup and basics
How do I search?
If you want to find something on your BlackBerry device, such as a message, a song, or an app, or if you want to search the
Internet, you can say or type your search in the BlackBerry Assistant. To open the BlackBerry Assistant, on the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your computer.
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notifications by sliding your
finger up from the bottom of the screen from anywhere on your BlackBerry device.
Icon
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Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
User Guide Setup and basics
Menu icons
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app and the Calendar app
Setting up your device
To set up your BlackBerry 10 device, you need a micro SIM card. If you don't have a SIM card or don't have the right type of
SIM card, contact your service provider.
If you want more storage for pictures, videos, music, and documents, insert a media card (microSD card).
When you're ready, open the Setup app. This app helps you transfer content from your old device, and add your email,
BBM, instant messaging, and social networking accounts.
Insert the SIM card
CAUTION
not insert a SIM card adapter into your device.
: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do
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User Guide Setup and basics
Depending on your service provider and where you purchased your BlackBerry device, the SIM card might already be
inserted.
1. To remove the back cover, pull up the bottom of the cover.
With the metal contacts facing away from you, insert the micro SIM card into the top slot as shown.
2.
Insert a media card
1. To remove the back cover, pull up the bottom of the cover.
With the metal contacts facing away from you, insert the media card (microSD card) into the bottom slot.
2.
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User Guide Setup and basics
Set up your device using the Setup app
Tip: A network connection is required for some of the features within the Setup app.
You can use the Setup app to do any of the following:
• Learn about new features and view tutorials to learn about gestures and keys
• Add your email, BBM, instant messaging, and social networking accounts
• Learn how to transfer content from your old device
• Customize your sounds and notifications
• Set a password for your device
• Set up payment options for purchases from the BlackBerry World storefront
• Customize your device settings
The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one. If you aren't sure
whether you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
To open the Setup app, on the home screen, tap .
Using gestures
Take a moment to find out how to navigate your BlackBerry device using touch screen gestures.
Move around the home screen
To become familiar with the home screen, try using the following gestures.
To get back to the home screen at any time, swipe up from the bottom of the screen.
1.
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User Guide Setup and basics
To see your messages in the BlackBerry Hub, slide your finger from left to right.
2.
To see the apps that are open (if any), slide your finger from right to left. To see all your apps, continue sliding your
3.
finger from right to left.
Peek at the BlackBerry Hub
To see your messages, you can peek at the BlackBerry Hub, or open it, from anywhere on your BlackBerry device.
From the bottom of the screen, slide your finger up and to the right.
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User Guide Setup and basics
Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your
finger back down.
Show the menus
You can find features, options, and help by exploring the menus.
Do any of the following:
• To see more actions that you can perform in an app, tap or .
• To see more actions for a specific item, such as a song or picture, touch and hold the item.
Tip: To see the names of the icons that appear on the right side of the screen, touch and hold the icon. Slide your finger
off the icon to avoid selecting it.
• To find the settings and help for an app, swipe down from the top of the screen.
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User Guide Setup and basics
• To find the settings for the device, on the home screen, swipe down from the top of screen.
Note: In an app, to find the device settings, use two fingers and swipe down from the top of the screen.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures.
Do any of the following:
• To scroll, slide your finger up and down.
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User Guide Setup and basics
• To move between the BlackBerry Hub and your apps, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll
through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
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User Guide Setup and basics
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened, it opens.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap
more items. To clear an item, tap it again.
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User Guide Setup and basics
Zoom in to or zoom out from the screen
If you want to see an image in more detail, or if you're having trouble reading words that are too small, you can magnify the
screen by zooming in. To see more of the screen, zoom out.
Do any of the following:
• To zoom in, slide your fingers apart.
• To zoom out, slide your fingers together.
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User Guide Setup and basics
Advanced interactions
If you’re looking for ways to do things more quickly or efficiently, consider using the following gestures:
• Lift to wake
• Flip to mute
• Flip to save power
• Hold to stay awake
Lift to wake
If this feature is turned on, when you pick up your BlackBerry device from a flat surface, your device wakes up
automatically. You don’t have to press the Power/Lock key or swipe up from the bottom of the screen to start using your
device.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Lift to Wake switch.
Flip to mute
If this feature is turned on, when you receive a call and it isn’t a convenient time to respond, you can turn your device
facedown to silence the ring tone or vibration. You still receive a notification of the missed call.
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User Guide Setup and basics
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Mute switch.
Flip to save power
If this feature is turned on, when you place your device facedown on a flat surface, your device goes into standby mode to
extend battery life. You still receive notifications for incoming calls, messages, and alarms.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Flip to Save Power switch.
Hold to stay awake
If this feature is turned on, the screen stays on longer while you hold your device in your hand. This setting overrides the
value set in Settings > Display > Screen Timeout.
To turn on or turn off this feature, tap Settings > Advanced Interaction. Tap the Hold to Stay Awake switch.
Personalizing your device
Learn how to personalize your device and make it uniquely yours. For example, you can change settings, download apps,
change your ring tone, and set your wallpaper.
• Customize your device settings
• Customize your Quick Settings
• Downloading and installing Android apps from the Amazon Appstore
• Move an app icon or open app around the home screen
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User Guide Setup and basics
• Change your ringtone
• Change your font size
• Set your wallpaper
• Set an alarm
• Bookmark a favorite webpage
• Add a signature to an email account
• Add a contact or number to your speed dial list
Device Switch
Preparing to switch devices
Before you begin switching to your new BlackBerry 10 device, take a moment to make sure that you have completed the
following actions:
• Complete all of the instructions in the Setup app that opens the first time that your BlackBerry 10 device starts after you
insert the battery. You can find the Setup app on the home screen of your device.
• If you have information saved to your SIM card, such as contact information, save the data to the storage space on your
previous device or your media card before you begin to switch devices.
• If you have any usernames or passwords saved on your previous device, such as your BlackBerry ID, consider
temporarily writing this information down so that you have it when you're ready to add accounts to your new device.
Update BBM
If you switch from a BlackBerry device running the BlackBerry OS (version 5.0 to 7.1), you should update to the latest
available version of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM is running on your previous device, look for BlackBerry Messenger in your list of
installed applications.
2. To download BBM 7.0 or later on your previous device, visit the BlackBerry World storefront or www.bbm.com.
If you can't update your version of BBM, in BBM, press the key > Options > Back Up. Select a backup option.
See which version of device software is installed on your previous device
If you switch from a BlackBerry device, to see which version of software is installed on your previous device, on the home
screen of your previous device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
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User Guide Setup and basics
About SIM cards
BlackBerry 10 devices use either micro SIM cards or nano SIM cards. You might need to contact your service provider to
get the appropriate SIM card for your device.
Using your BlackBerry ID to switch devices
When you switch to a new BlackBerry device, during setup, you are prompted to enter your BlackBerry ID username and
password. It's important to sign in using the same
your apps and settings are associated with your BlackBerry ID.
For example, when you use your existing BlackBerry ID on your new device, you can reinstall apps that you downloaded on
your previous device from the BlackBerry World storefront, if a version of that app exists for your new device.
BlackBerry ID that you used on your previous device, because many of
Find your BlackBerry ID on your old device
If you created a BlackBerry ID on a previous BlackBerry device, it's important to sign in using your existing BlackBerry ID
on your new device, because many of your apps and settings are associated with it.
1. On the home screen of your previous device, click Options or Settings.
2. Depending on your device, do one of the following:
• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.
• Click or tap BlackBerry ID.
Switching from a device running BlackBerry Device Software 5 or BlackBerry 6
If you switch from a device running BlackBerry Device Software 5 or BlackBerry 6, the following data transfer methods are
available to you:
Transfer method Data transferred
Device Switch app (using either a Wi-Fi
network or a media card)
Data saved to the storage space on your previous device, including the
following:
• Contacts
• Calendar entries
• Pictures
• Videos (not DRM)
• Music (not DRM)
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User Guide Setup and basics
Transfer method Data transferred
• Documents
• Tasks and memos
• Email account info (you must enter the account passwords)
BlackBerry Link Data saved to the storage space on your previous device, including the
following:
• Contacts
• Calendar entries
• Pictures
• Videos
• Music
• Tasks and memos
• Settings
• Phone history
• Fonts
• BBM contacts
• BlackBerry Browser bookmarks and folders
• Alarm and clock settings
• Text messages (SMS and MMS)
• Password Keeper records
Switching from a device running BlackBerry 7
If you switch from a BlackBerry device running a version of BlackBerry 7, the following data transfer methods are available
to you:
Transfer method Data transferred
Device Switch app (using either a Wi-Fi
network or a media card)
Media card Data saved to the storage space and media card on your previous device,
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Data saved to the storage space on your previous device, including the
following:
• Contacts
• Calendar entries
• Pictures
• Videos (not DRM)
• Music (not DRM)
• Documents
• Tasks and memos
• Email account info (you must enter the account passwords)
including the following:
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