BlackBerry RFV120LW User Manual

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BlackBerry XYZ Smartphone

User Guide

Published: 2013-08-14

SWD-20130814145914634

Contents

Get started.....................................................................................................................................................6

Getting to know your device............................................................................................................................6

How To demo videos....................................................................................................................................27

Device Switch.............................................................................................................................................. 37

Display........................................................................................................................................................ 43

Search.........................................................................................................................................................46

Phone..........................................................................................................................................................48

Visual Voice Mail..........................................................................................................................................55

BBM Video.................................................................................................................................................. 57

Ring tones, sounds, and alerts......................................................................................................................59

View and respond to Instant Preview notifications.........................................................................................60

Lock Screen Preview notifications................................................................................................................ 61

Troubleshooting: Ring tones, sounds, and alerts...........................................................................................61

Messages.................................................................................................................................................... 63

BlackBerry Hub........................................................................................................................................... 63

Passwords and security................................................................................................................................85

Security....................................................................................................................................................... 85

Work space and BlackBerry Balance............................................................................................................99

BlackBerry ID............................................................................................................................................ 104

Password Keeper.......................................................................................................................................107

Media........................................................................................................................................................112

Camera..................................................................................................................................................... 112

Pictures.....................................................................................................................................................117

Music........................................................................................................................................................ 121

Videos....................................................................................................................................................... 127

BlackBerry Story Maker............................................................................................................................. 131

Media sharing............................................................................................................................................133

Maps and locations....................................................................................................................................135

Maps.........................................................................................................................................................135

Location services....................................................................................................................................... 139

Compass................................................................................................................................................... 140

Applications and features...........................................................................................................................142

Remember................................................................................................................................................ 142

Calendar....................................................................................................................................................146

Contacts....................................................................................................................................................153

Clock.........................................................................................................................................................158

Calculator..................................................................................................................................................162

Browser.....................................................................................................................................................163

Smart Tags................................................................................................................................................ 170

Voice Control............................................................................................................................................. 173

Games.......................................................................................................................................................178

Organizing apps.........................................................................................................................................180

Documents and files.................................................................................................................................. 182

Documents To Go...................................................................................................................................... 182

File Manager..............................................................................................................................................188

Storage space and media card................................................................................................................... 192

Settings and options.................................................................................................................................. 198

Connections.............................................................................................................................................. 198

Software Updates...................................................................................................................................... 215

Language.................................................................................................................................................. 216

Keyboard and typing..................................................................................................................................217

Battery and power..................................................................................................................................... 222

Accessibility.............................................................................................................................................. 226

BlackBerry Link features on your device.....................................................................................................235

Legal notice...............................................................................................................................................238

User Guide Get started

Get started

Getting to know your device

New in this release

Introducing BlackBerry 10 OS version 10.2

The messages iconBlackBerry Hub

Priority View: You can change the view in the BlackBerry Hub to show the most important messages and notifications as specified in a set of prioritization rules (for example, messages from people who are attending an upcoming meeting with you).

Attachment View: You can filter the view in the Attachments that are associated with a work space account are not shown when the work space is locked.

With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost anywhere on your device. You can also reply to your BBM and text messages without leaving your current app.

For more information, see

BlackBerry Hub and Ring tones, sounds, and alerts.

BlackBerry Hub to show the message attachments that you receive.

The keyboard iconBlackBerry Keyboard

Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses on shift, symbol, and delete keys are different so you can distinguish the keys from regular key presses.

When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste text more quickly. For more information, see Keyboard and typing.

The Camera iconCamera

Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus to a specific person before taking the picture.

Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the picture before taking it.

User Guide Get started

You can peek at the last picture that you took to see if you captured what you wanted. For more information, see Camera.

The BlackBerry Story Maker iconBlackBerry Story Maker

Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video continues to save in the background. You can share a BlackBerry Story Maker video from within the app through an email, a text message, social networking accounts, and more.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember iconBlackBerry Remember

Search: You can search within the BlackBerry Remember app for specific items. Assign a time to an item: You can assign a time and date to indicate when an item is due or when you want to return to the

item. Calendar integration: Items that are assigned a date appear in the Calendar app and the

notifications. For more information, see

Remember.

BlackBerry Hub calendar

The Calendar iconCalendar

Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer or all attendees, that you are running late for the meeting.

Support for web calendars using ICS feeds: Use the account settings to add web calendars to the device by subscribing to ICS feeds.

Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a simplified screen for adding calendar events.

For more information, see Calendar.

The Smart Tags iconNFC and Smart Tags

New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the go. For more information, see NFC and Smart Tags.

User Guide Get started

The Browser iconBlackBerry Browser

You can quickly see your browsing history by touching and holding the back button beside the address bar. You can invert the colors in reader mode to display white text on a black background. For more information, see Browser.

Introducing BlackBerry 10: new apps and features

Introducing the reinvented Designed around three main views – your messages, your running apps, and all apps – BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple gestures.

BlackBerry – an intelligent and intuitive experience that constantly adapts to your needs.

The messages iconBlackBerry Hub

BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and respond to email, text messages, social networking messages, BBM can peek at your notifications, peek further into BlackBerry Hub to see your messages, or peek at your upcoming meetings and events. You can easily filter the types of messages that appear.

chats, and instant messages. With a single swipe from any screen, you

For more information, see

BlackBerry Hub.

The keyboard iconBlackBerry Keyboard

Your BlackBerry uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard. Simply flick the word up onto the screen to type efficiently with just one hand. You can even type in two or more languages at once!

For more information, see

device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device

Keyboard and typing and Language.

The BBM iconBBM Video with Screen Share

Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM You can even share your screen with your contact by tapping an icon, and show your photos or presentations while you continue talking.

For more information, see

BBM Video.

chat to a BBM Video conversation, by simply tapping an icon.

User Guide Get started

The Camera iconCamera and Time Shift mode

Your BlackBerry open the camera from the home screen, and take a picture or record a video quickly by tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your picture, so you can pinpoint the best frames to create the perfect shot.

device has front and rear cameras for taking high resolution pictures and recording HD videos. You can

For more information, see

Camera.

The BlackBerry Story Maker iconBlackBerry Story Maker

BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD movie that you can view later and quickly share with others. You can select a song for background music, add intro titles and end credits, and apply themes.

For more information, see BlackBerry Story Maker.

The BlackBerry Remember iconBlackBerry Remember

A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email messages and turn your content into actions from anywhere on your device.

For more information, see Remember.

The Contacts iconContacts

The Contacts app contains details about the contact, updates and company news from the contact’s social network, and events that you and the contact have in common. You can quickly filter your contacts by using the account type (for example, you can choose to view only BBM accounts to represent contacts.

contacts). You can also create favorites and use photos from social networking

For more information, see

Contacts.

The Calendar iconCalendar

The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and accounts. You can filter your calendar events for each of your social networking accounts. At a glance, you can view the people you are meeting on a particular day. The Calendar even suggests participants and locations, based on previous email and meetings.

For more information, see Calendar.

User Guide Get started

The Browser iconBlackBerry Browser

The new BlackBerry Browser want to share, you can post it to a social network with just a couple of gestures. You can also view webpages in Reader mode to remove distracting clutter.

is powerful, responsive, and super-fast. When you're browsing and you find something you

For more information, see

Browser.

The Music iconShare, stream, or display your media files

With a couple of quick taps from within your apps, you can easily share your music, pictures, videos, documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social networking accounts, and more. You can also stream your media to supported DLNA Certified entertainment equipment, or use an HDMI cable to display your media files on a TV or computer.

For more information, see

Media sharing.

devices such as computers, TVs, or other home

The Pictures iconPicture editing

You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a variety of enhancements and artistic styles.

For more information, see Pictures

The Videos iconVideo editing

You can edit videos directly on your device. Change the length of the video, rotate the image, and make enhancements such as brightness and color.

For more information, see Videos.

The search iconSearch

You can search your entire device for files, settings, apps, help, and more. Either type your search term, or say it, from the home screen or from within an app. You can narrow your search to include only specific apps, or extend your search to include Internet sources.

For more information, see Search.

User Guide Get started

The Voice Control iconVoice Control

The Voice Control app can make multitasking easier. You can speak your commands and perform a variety of actions virtually hands-free. Use the tweets, and more. Open the Voice Control app by pressing and holding the mute button on the side of the device, or from the keyboard by tapping and holding the microphone icon.

Voice Control app to send messages, make calls, book meetings, search the Internet, post

For more information, see

Voice Control.

The BlackBerry World iconBlackBerry World

Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with a couple of gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental controls that let you hide content that you don't want children to access.

The Smart Tags iconNFC and Smart Tags

Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact info, and even webpages) between your can also use NFC on your device to pay for items, and to create and store Smart Tags containing URLs, phone numbers, and more that you can share with others.

For more information, see

BlackBerry device and other NFC-enabled devices simply by tapping the back of your devices together. You

NFC and Smart Tags.

The BlackBerry Balance icon BlackBerry Balance

Take your device to the office for access to work email, apps, and data without compromising the personal use of your device. Your personal apps and information are kept separate and private from work data and apps. Easily switch between your work space and personal space with a simple gesture.

For more information, see About BlackBerry Balance .

What's different about BlackBerry 10?

How do I get back to the home screen?

• In many apps, you can tap Image Back to return to the previous screen.

• To minimize an app and return to the home screen, swipe up from the bottom of the screen.

User Guide Get started

BlackBerry smartphone showing a directional arrow moving upwards from the bottom of the screen to minimize an app

as an Active Frame

How do I get to the menu?

There is no Menu Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.

BlackBerry smartphone showing how to tap the more tabs icon to navigate within an app, how to touch and hold an item to

open a menu of actions for that item, and how to tap the more actions icon to open the menu for the app.

How do I change my settings and options?

Do any of the following:

• To change the settings in an app, swipe down from the top of the screen. Tap The Settings icon. .

• To see other options in many apps, tap The more actions icon .

• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap Image Settings.

BlackBerry smartphone showing a directional arrow moving downwards from the top of the screen to

show device settings. To see all device settings, tap Settings. To change the settings for a feature, tap a

label, such as Alarm. To turn on or turn off a feature, such as Wi-Fi, tap the icon. When the feature is

turned on, the icon is blue.

Where is my email or other messages?

All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The experience, and it's always running so that you stay connected no matter what you're doing on your device.

To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub

BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to

BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10

or open it from anywhere on your device using a simple gesture:

the BlackBerry Hub

User Guide Get started

Where are my ring tones and notification profiles?

• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off.

• You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping Silent Mode .

• You can set custom ring tones for contacts in the Contacts app.

• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and tap Image Settings

> Notifications.

Where are my apps?

Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new apps.

BlackBerry 10 device. In the

Where are my tasks, memos, and voice notes?

• If you used BlackBerry Link and voice notes should be in the new BlackBerry Remember app.

• If you previously used tasks in BBM Groups

to transfer the files from your old BlackBerry device to your new device, your tasks, memos,

, you still have access to those tasks in BBM.

Where do I find my files?

You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal space, drag your finger down on the middle of the home screen and tap Personal or Work.

BlackBerry Balance technology, your device data, apps, and network access are divided into a

Where can I find my device info and passwords?

Where can I find my PIN?

, tap your profile picture. On your profile page, your PIN appears below your barcode. In an email or text

In BBM message, you can also type

How do I find my own phone number?

On the home screen, tap the Phone icon. In the Calls or your phone number will appear at the top of the screen. In an email or text message, you can also type to display your phone number.

mypin to display your PIN.

Contact view, in the center of the screen , swipe down and

mynumber

User Guide Get started

Where is Password Keeper?

The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you can restore your Password Keeper passwords from your old device after you download and open the Password Keeper app.

Where can I find details about my device OS and hardware?

On the home screen, swipe down from the top of the screen. Tap Image Settings > About. To change the type of information displayed, tap an option in the drop-down list.

How do I search?

If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap Search .

What is BlackBerry Link?

BlackBerry Link is the latest version of BlackBerry Desktop Software can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.

BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your BlackBerry device to your desktop computer.

To download BlackBerry Link option.

, on your computer, visit

www.blackberry.com/BlackBerryLink and select the Windows or Mac

and can be used with your BlackBerry 10 device. You

Home screen, keys, and icons

Your device at a glance

BlackBerry smartphone showing the front of the device, with the USB port and HDMI port featured at left. The callouts

show the screen lock and power on and off button and the headset jack on the top of the device. The notification LED and

front camera are shown on the front of the device. Volume up, volume down, and a dual purpose mute and Voice Control

button are shown on the right of the device.

Home screen at a glance

Image of the home screen showing active frames, and arrows to indicate swiping left to scroll through apps and swiping

right to see the BlackBerry Hub. Image also shows network and status indicators at the top of the screen and Phone,

Search, and Camera icons at the bottom of the screen.

User Guide Get started

Application icons

Icon Description

The Contacts icon

The Browser icon

The Calendar icon

The BBM icon

The Text Messages icon

The BlackBerry World icon BlackBerry World

The BlackBerry Remember

icon

Contacts

Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.

Browser

View webpages more easily using the reader mode, and share webpages quickly with your contacts.

Calendar

View all your events in one place, including events you added from your email accounts and social networking accounts. You can filter events according to your account.

BBM

Chat in real time by using text or video, and share files with up to 30 BBM contacts.

Text Messages

Send and receive SMS and MMS messages, if provided as part of your wireless service plan.

Download, buy, rate, and review apps, games, music, and videos.

Remember

A productivity app for collecting and categorizing the information you want to remember.

The Docs To Go icon

The Pictures icon

The Music icon

The Videos icon

Docs To Go

Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.

Pictures

View, edit, and share pictures that you take with the Camera app or that are saved on your device.

Music

Share your music quickly and easily with your contacts. Wirelessly play your music on home entertainment equipment.

Videos

User Guide Get started

Icon Description

View, edit, and share videos that you take with the Camera app or that are saved on your device. Wirelessly play your videos on home entertainment equipment.

The BlackBerry Story Maker

icon

The Facebook for BlackBerry smartphones icon

The Twitter for BlackBerry smartphones icon

The LinkedIn icon

The Maps icon

The Games icon

The YouTube icon

The Voice Control icon

Story Maker

Create and share a movie that you make using pictures, videos, and music on your device.

Facebook

View your Facebook notifications, upload photos and videos, and check in to Places.

Twitter

Follow the stories, ideas, and opinions that interest you by sending and receiving short messages known as tweets.

Build and connect with your professional network and get access to ideas and opportunities for your career.

Maps

Search for places, get turn-by-turn directions, and save favorite places.

Games

Find games to download and play. Add your friends so that you can view their games or challenge them to a game.

YouTube

Share your videos with friends, family, and the world.

Voice Control

Speak your commands to make a call, send messages, search the Internet, and more.

The Clock icon

The Calculator icon

The Compass icon

The File Manager icon

Clock

Track the time using a world clock, stopwatch, timer, and alarm clock.

Calculator

Perform calculations using a standard and scientific calculator, tip calculator, and unit converter.

Compass

Navigate using the compass, or let the compass connect to satellites to find your location.

File Manager

View, save, and share files that are stored on your device, on a media card, or on devices or networks that your device is connected to.

User Guide Get started

Icon Description

The Smart Tags icon

The Settings icon

The Adobe Reader icon

The Phone icon

The Camera icon

The Setup icon

The Help icon

Smart Tags

Store and create tags that contain info such as text, phone numbers, and links that you can share with others on printed materials or by tapping the backs of your devices together.

Settings

Change the settings for network connections, accounts, display, language, and more.

Adobe Reader

View PDF files on your device and share them with others over email, BBM, and more.

Phone

Place conference calls, check voice mail, or move a call to BBM Video.

Camera

Includes front and rear cameras, and a Time Shift mode to help you capture the perfect picture.

Setup

Set up your accounts, personalize your device, and watch tutorials about using BlackBerry 10 OS.

Help

Find out how to do things quickly on your device, read FAQs, and learn tips that can help increase your productivity.

Notification icons

The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub have a new item, the sliding your finger up from the bottom of the screen from anywhere on the device.

Icon Description

The email message icon Email message

The text message icon Text message

The BBM message icon BBM message

The Facebook message icon Facebook message

The Twitter message icon Twitter message

The LinkedIn message icon LinkedIn message

New item indicator appears on the notification icon. You can peek at your notification icons by

. When you

User Guide Get started

Icon Description

The phone call icon Phone call

The notification message icon Notification messages from apps and services such as

BlackBerry World

Setup and activation

Inserting the SIM card and media card Insert the SIM card

CAUTION:

not insert a SIM card adapter into your device.

1. From the bottom of your BlackBerry device, pull up the back cover.

Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do

With the metal contacts pointing toward the back of the device, insert the SIM card into the slot on the left side of your device.

BlackBerry device showing where to insert the SIM card.

Insert a media card

A media card is optional. If a media card is included, it might already be inserted.

1. From the bottom of your BlackBerry device, pull up the back cover. With the metal contacts facing away from you, insert the media card (microSD card) into the slot on the left side of

2. your device.

This illustration shows where to insert or remove the media card.

Set up your device

The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network connection, so make sure your device is connected to a mobile network or is within range of a the Setup app by tapping the

The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID

You can use the Setup app to:

, on your computer, visit

Setup Setup icon on the home screen.

www.blackberry.com/blackberryid.

Wi-Fi network. After the initial setup, you can open

User Guide Get started

• Add your email, BBM

• Set up your payment options for purchases you make from the BlackBerry World

• Transfer data from a device running BlackBerry 7 or 7.1

• Customize and personalize your device settings

• Watch tutorials or open the Help app to learn more about BlackBerry 10 OS

, instant messaging, and social networking accounts

storefront

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an account to your device.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts.

2. If you already added an account to your device, tap The Add Account icon to add another account.

Evernote

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from. Data transferred might include some settings, phone history, pictures, music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit www.blackberry.com/deviceswitch.

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer

supported data, such as contacts, from your current device's backup file to your new device. Learn how to switch

devices using BlackBerry Protect.

• Switching from an iPhone or

how to switch devices using the device switch app.

If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home

Tip:

screen of your old device, do one of the following:

• Click Options

> About. > Device > About Device Versions.

Android device? You can download the device switch app from BlackBerry World.

Learn

Make note of your usernames and passwords

Before you switch BlackBerry

devices, make sure that you have the following:

User Guide Get started

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so

that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you

used to log in to your device and the BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

BlackBerry World storefront. If you log in to your BlackBerry 10 device with your

Update BBM

Although it's not required to switch BlackBerry associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2. To download BBM

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option.

7.0 or later on your old device, visit the BlackBerry World storefront or

devices, you should update to the latest available version of BBM and

www.bbm.com.

What if I have contacts on my SIM card?

Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to copy those contacts

to your old device before you back up your device data.

To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,

Tip:

press the

Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

Power and charging

Turn off your device

Press and hold the Power/Lock key on the top of your BlackBerry device.

This illustration shows the Power/Lock key on the top of the device.

Put your device in standby mode

When you put your BlackBerry device in standby mode, the device screen backlight turns off and the screen locks. Wireless connections and clock alarms aren't affected.

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Press the Power/Lock

To wake up your device, swipe up from the bottom of the device screen.

Illustration of the device with a directional arrow moving from below the device's screen to more than halfway up the

key on the top of your device.

screen.

Restart or reset your device

If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.

Do one of the following:

• To restart your device, press and hold the Power/Lock key on the top of your device. Tap Restart .

• To reset your device, press and hold the Power/Lock key for ten seconds.

Charge your device

Before you start using your BlackBerry fully charged.

Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.

device, you should charge the battery that came with your device as the battery isn't

CAUTION: Other chargers might not provide adequate power and might damage your device.

Plug the charger into a power outlet and connect the cable to your device using the USB port.

This illustration shows where you connect the charger to the USB port on the side of the device.

Tips: Charging your device

Your BlackBerry following:

• Charge your device for an extended period of time rather than charging in small increments, for example, charging for

less than 15 minutes.

• Avoid using your device while it is charging, to help it charge faster.

• Charge your device often, even when the battery charge isn't low.

• Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.

• Avoid leaving your device turned off with a low battery power level for an extended period of time.

device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the

User Guide Get started

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock

To unlock the screen, swipe up from the bottom of the screen.

key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

Using the touch screen

Take a moment to check out how to navigate your BlackBerry device using these basic gestures.

Scroll and move between items

Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again to see all your apps.

• To scroll, slide your finger up and down.

• To move between the BlackBerry Hub

Illustration of a directional arrow pointing upward from the bottom of the device. Illustration of a

directional arrow moving to the left from the right side of the device.

and the home screen, slide your finger left and right.

Use a slider

If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook.

On the slider, drag the slider handle.

Illustration of a slider bar with a directional arrow moving from the slider bar handle to the right along the

bar.

User Guide Get started

Select items

Do any of the following:

• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.

• To highlight an item without opening it, touch and hold the item.

• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap The select

more icon and tap additonal items. To clear an item, tap it again.

Illustration of a single finger tap selecting a single item.

Zoom in to or zoom out from the screen

If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out.

Slide your fingers apart to zoom in, or slide your fingers together to zoom out.

Illustration of two directional arrows moving apart from each other. Illustration of two directional

arrows moving towards each other.

Move items from one place to another

1. On the home screen, touch and hold the item you want to move.

2. When the item starts to pulsate, slide your finger to where you want the item to be.

Illustration of the device with a directional arrow moving diagonally across the screen. At the end of the

arrow is a highlighted box, indicated an item that was moved.

Minimize apps and show your Active Frames

When you minimize an app it appears as an Active Frame on the home screen. This is great for multitasking as you don't need to do things like save and close documents before you use the browser, or restart your browser session after you check your email.

Swipe up from the bottom of the screen.

User Guide Get started

Illustration of the device with a directional arrow moving from below the device's screen to midway up

the screen. There is a box at the end of the arrow, indicating an app that is minimizing.

When you're done using your app, you can close it by tapping

Tip:

The close icon in the lower-right corner of the app.

View the Hub

You can peek at or open the BlackBerry Hub

From the bottom of the screen, slide your finger up and to the right.

Gesture showing how to peek at the BlackBerry Hub

from anywhere on your device

Show the menus

You can find additional features, options, and help by exploring the menus.

Do any of the following:

• To see the additional actions you can perform in an app, tap The more actions icon or The more tabs icon .

• To see the additional actions for a specific item within an app, such as a song or a picture, touch and hold the item. To

see the names of the menu items that appear on the right side of the screen, slide your finger over them.

• To find the settings and help, swipe down from the top of the screen. In an app, you can see the settings for that

particular app. If you are not in an app, you can see the device settings.

Illustration of a tap on the lower right side of the screen, over the overflow icon. Illustration of a

directional arrow moving from above the screen to halfway down it.

Show the keyboard

Using two fingers, swipe up from the bottom of the screen.

Illustration of two directional arrows moving upward from the bottom of the screen. A keyboard is shown

underneath the arrows.

Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard.

User Guide Get started

Navigating within an Android

Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.

Do any of the following:

• To see the additional actions that you can perform, in an app, swipe down from the top of the screen.

• To go back to the previous screen, place your finger below and halfway across the screen. Slide your finger diagonally

up and to the left.

Illustration of an arrow representing a touch moving from below and halfway across the screen,

diagonally up and to the left.

app

Personalizing your device

Download and buy apps, games, music, and videos

Apps, games, and music that you buy can be deleted and downloaded again as many times as you want to on the same BlackBerry device, and on up to four additional devices without your having to pay for the items again.

1. In the BlackBerry World

2. In the upper-right corner of the screen, tap the button with the price displayed on it.

3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap a payment method.

4. Tap Purchase.

storefront, tap an item.

Tip: To share an app, game, album, song, or video, tap Share . To share an app with someone using NFC technology, on the Details screen of the app that you want to share, align the backs of your devices.

Move an app around the home screen

1. On the home screen, touch and hold an app icon until all of the icons start to blink.

2. Drag the icon to a different location on the home screen and release your finger.

Change your ring tone, sounds, or alerts

1. On the home screen, swipe down from the top of the screen.

User Guide Get started

2. Tap Settings Settings > Notifications.

• To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,

, LED, Previews, or Volume settings.

Vibrate

• To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap

an application. Change the settings.

Change your font size

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. In the Font Size

> Display.

drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1. Open a picture. Tap More > The set as icon > Wallpaper

If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as

Tip:

your wallpaper.

Set an alarm

Tap The Alarm Clock icon .

2. Set the Alarm

3. Touch and hold the dial outside of the clock face.

4. Slide the dial around the clock face to your desired time.

5. To save the alarm time, tap anywhere on the screen.

Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time is set for.

switch to On.

drop-down list and scroll up or down to adjust the time that the alarm

Bookmark a favorite webpage

On a webpage, tap More actions > Add to Bookmarks .

Where do I find customer support?

Get support for your BlackBerry

smartphone by clicking one of the links below.

User Guide Get started

Self-help support icon

Contact support icon

Visit blackberry.com/support for self-help resources such as manuals and knowledge base articles. Watch videos to learn how to set up or use features on your device. Find answers or post your own question on community forums. Share tips and solutions on social networks and BlackBerry blogs.

Visit blackberry.com/contact for information about who to call for warranty information, billing, repairs, or technical support.

Tutorial: Searching the Help app on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice searching the Help app on a BlackBerry 10 device.

This tutorial is available in English only.

Note:

Start the tutorial http://docs.blackberry.com/tutorials/help/en

How To demo videos

Overview

Video: Getting around the BlackBerry

Get around the home screen of your new BlackBerry device, open and minimize apps and lock or unlock your device. Swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations.

Note: This video is available in English only.

interface

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30overview/smartphone-interface/index.html

Video: Keys and features

Get around the hardware of your BlackBerry device - find out what each button does, what the LED light means and more.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30overview/hardware-tour/index.html

Video: Using the touch screen

Every feature, every gesture, and every single tiny detail of the BlackBerry device is designed with you in mind. Swipe through home screen panels and to open or close apps and get more done with a few simple gestures.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30overview/touch-screen-gestures/index.html

Video: BlackBerry Hub

Stay close to what's important, with all of your notifications in one place. Simply swipe to peek into the BlackBerry Hub from any app, and effortlessly flow in and out of your messages and conversations. See all your accounts and update your status from the BlackBerry Hub

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30overview/blackberry-hub/index.html

Video: Keyboard and typing basics

The new touchscreen BlackBerry Keyboard suggests words to help you type faster, more accurately and with the least amount of effort. And if you tend to mistype certain letters, the keyboard will remember and subtly adjust to make sure you hit the right key.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/keyboard/keyboard-andtyping/index.html

provides an effortless typing experience. It learns your writing style and

Video: Searching your BlackBerry device

Search your Note: This video is available in English only.

BlackBerry device and refine the results.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/blackberry-z30overview/search-smartphone/index.html

User Guide Get started

Video: Personalize your device

Personalize your BlackBerry device by choosing a wallpaper, adjusting the display font and screen brightness, and setting customized ring tones and alerts.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/personalization/ personalize-smartphone/index.html

Setup

Video: Set up your BlackBerry device

Just opened up your brand new Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/gettingstarted/index.html

BlackBerry device? Find out how to get started - learn the basics and set it up.

Video: Transferring data to your new device

Switch from an older device to your new BlackBerry Note: This video is available in English only.

device and get all your information transferred over.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/deviceswitch/index.html

Video: Setting up accounts

Add your email and social accounts to your BlackBerry

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/first-time-setup/ account-setup/index.html

device and find out how to sync them.

Connections

Video: Bluetooth

Connect your new BlackBerry device to a Wi-Fi network and enable your Bluetooth connections. Note: This video is available in English only.

and Wi-Fi connections

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/connections/bluetoothwifi/index.html

User Guide Get started

Video: Connect to your computer with BlackBerry Link

Download BlackBerry Link on your computer to access, sync and organize content between your BlackBerry device and computer. Music, photos, video and files can all be synced and shared between your devices, your PC or your Mac.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/blackberry-link/connect-to-computer/blackberry-link/ index.html

Video: Making calls

Make calls on your BlackBerry

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/your-blackberry-z30-smartphone/phone/making-calls/ index.html

device.

Apps

Video: Browser basics

Customize the BlackBerry Browser Note: This video is available in English only.

on your device with privacy and security settings and bookmarks.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/browser/browse-the-web/browser-basics/index.html

Video: Calendar basics

Spend less time managing schedules and tasks – BlackBerry Calendar makes managing your busy schedule simple. When you create a new appointment, BlackBerry Calendar suggests who to invite based on your existing events and who you invited last time. It will even show you friends’ recent messages and social updates.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/calendar/using-calendar/index.html

Video: Organizing tasks and notes with BlackBerry Remember

Group relevant photos, lists, messages and web links into one place with BlackBerry Remember – then sync tasks with

Microsoft Outlook calendar. Plus, with Documents To Go and Adobe Reader built in, you can update spreadsheets,

your documents and presentations on the move.

Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/blackberry-remember/index.html

User Guide Get started

Video: Documents To Go - Getting Started

Documents To Go, BlackBerry devices allow you to stay productive without having to carry a laptop, with a true mobile

With productivity suite. Update inventory charts in a spreadsheet, make last minute edits to a press release, give stunning presentations or get feedback from a colleague over BBM Video, all without the need for a laptop. (Compatible BlackBerry devices, Wi-Fi, 4G or HSPA+ connection required.)

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/apps/productivity/docs-to-go-getting-started/index.html

Video: Get Started with BBM

Use BBM on your Note: This video is available in English only.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/getting-started-with-bbm/ index.html

Video: BBM Video

Switch your BBM chat to a BBM Video conversation and talk face-to-face with those that matter to you most. Use the new Screen Share feature to show photos, your browser, or review a business document together. You can even share the view from your camera.

Note: This video is available in English only.

BlackBerry device - modify your display information, begin a chat, use BBM groups and BBM Video.

chat with Screen Share

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/bbm/blackberry-messenger/bbm-video-screen-share/ index.html

Media

Video: Taking pictures

Learn how to switch between the front and rear cameras on your BlackBerry device, all about the camera menu options and how to take pictures even on lock screen.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/taking-pictures/index.html

Video: Taking pictures using the Time Shift mode

Pinpoint and adjust elements of your picture to get the photo you want. after your photo--so you can scroll back on the dial to open one friend's eyes and then forward to catch your other friend smiling. Share the photo when you're done with a few simple gestures.

Note: This video is available in English only.

Time Shift mode captures milliseconds before and

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/camera/time-shift-mode/index.html

Video: Edit a picture

Use advanced features to edit your pictures and save the revised version on your BlackBerry device.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/pictures/picture-editor/index.html

Video: Watching your videos

Enjoy watching videos on your BlackBerry device. Adjust the video size, use the volume buttons for easy listening and share it.

This video is available in English only.

Note:

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/video-player/watching-videos/index.html

Video: Media sharing

Share the media you create with the world. Display your masterpiece on the big screen for all to see. Simply connect to your TV via HDMI or tap 'Play on' to link wirelessly through DLNA. You can share with your social networks too just by using a few simple gestures.

Note: This video is available in English only.

User Guide Get started

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/media-sharing/media-sharing/index.html

Video: Creating stories with BlackBerry Story Maker

Once you've captured the perfect photos, use BlackBerry Story Maker to weave those moments together to create a movie in just a couple of swipes, then share with the world.

http://demos.blackberry.com/blackberry-z30/na/ca/gen/how-to/media/movie-creation/blackberry-story-maker/index.html

Device Switch

Before you switch devices

For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit

www.blackberry.com/deviceswitch.

Learn what transfer options are available to you

• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link to switch devices.

Learn how to switch devices using BlackBerry Link.

• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch devices. Learn

how to switch devices using a media card.

User Guide Get started

• Switching from a BlackBerry

supported data, such as contacts, from your current device's backup file to your new device.

devices using BlackBerry Protect.

• Switching from an iPhone or

how to switch devices using the device switch app.

If you're switching from a BlackBerry device, to see what version of software you're currently running, on the home

Tip:

screen of your old device, do one of the following:

• Click Options

> About. > Device > About Device Versions.

device that has BlackBerry Protect installed? You can use BlackBerry Protect to transfer

Learn how to switch

Android device? You can download the device switch app from BlackBerry World.

Learn

Make note of your usernames and passwords

Before you switch BlackBerry

• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this information down so

that you have it when you're ready to add accounts to your new device.

• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you

used to log in to your device and the BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry

Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.

devices, make sure that you have the following:

BlackBerry World storefront. If you log in to your BlackBerry 10 device with your

products that use your BlackBerry ID, such as BBM and BlackBerry Protect.

Update BBM

Although it's not required to switch BlackBerry associate BBM with your BlackBerry ID before you switch devices.

1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in your list of installed applications.

2. To download BBM

If you can't update your version of BBM, in BBM, press the The Menu icon key > Options > Back Up. Select a backup option.

7.0 or later on your old device, visit the BlackBerry World storefront or

devices, you should update to the latest available version of BBM and

www.bbm.com.

What if I have contacts on my SIM card?

to your old device before you back up your device data.

To copy contacts from your SIM card to your old device's built-in media storage, in your contact list on your old device,

Tip:

press the

Menu key > SIM Phone Book. Press the Menu key > Copy All To Contacts.

User Guide Get started

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use BlackBerry Link to transfer supported data and settings such as device settings, phone history, media files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move personal data but not work data.

1. On your computer, download and install BlackBerry Link

2. Open BlackBerry Link.

3. Connect your current BlackBerry device to your computer using a USB cable.

4. Complete the instructions on the screen.

5. When prompted, connect your new BlackBerry 10 device using a USB cable.

6. Complete the instructions on the screen.

Email accounts and unsupported applications aren't transferred to your new device. You can set up your email

Note:

accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World storefront.

from

www.blackberry.com/BlackBerryLink.

Transfer data from a BlackBerry 7 device using a media card

Before you begin: This transfer option is only available if you're switching from a version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.

When you switch to a new BlackBerry device using the Device Switch feature in the Setup application, you can move alarm settings, BBM contacts, browser bookmarks, text messages, phone history, and wireless connection profiles between BlackBerry devices. This feature is designed to move personal data but not work data.

1. On your BlackBerry

2. Click Using a Media Card

3. Complete the instructions on the screen.

4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it into your BlackBerry

On your BlackBerry

6. Complete the instructions on the screen.

10 device.

7 device, click Setup > Device Switch.

> Save Data.

10 device, on the home screen, tap

Setup > Device Switch .

BlackBerry 7 device or later. To see what

Note: Email accounts and unsupported applications aren't transferred to your new device. You can set up your email accounts on your new device in the BlackBerry Hub. To download applications that weren't transferred to your new device, visit the BlackBerry World

storefront.

User Guide Get started

Transfer data to a new device using BlackBerry Protect

Before you begin:

To use this feature, the BlackBerry Protect must be running BlackBerry 7.1 or earlier.

You can use BlackBerry Protect to move supported data from your previous device to your new BlackBerry 10 device.

1. On your previous device or using the BlackBerry Protect website, back up your data.

2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry Protect.

3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.

4. Tap Restore. Select your previous device as the device that you want to restore data from.

5. Tap Restore

Transfer data from an iPhone or

Before you begin: You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device. You can use the device switch app to transfer contacts, pictures, and other personal data from your iPhone or Android

device to your new

deviceswitchapp.

1. On your BlackBerry

2. Open the device switch app.

3. Complete the instructions on the screen.

BlackBerry device. For more information about the device switch app, visit

10 device, visit

app must be installed on your previous BlackBerry device. Your previous device

Android device

www.blackberry.com/

www.blackberry.com/deviceswitchapp and download the device switch app.

Tutorial: Switching to a BlackBerry 10 device using a media card

This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 10

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/help/en

device using a media card.

BlackBerry 7 device to a

After you switch devices

For information about returning your previous device to BlackBerry

www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.

for recycling and safe disposal, visit

User Guide Get started

Restoring BBM

The first time that you open BBM following:

• If you are switching BlackBerry devices, you can use the Device Switch feature in

on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM

6.2 or earlier, to a new device.

• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the

BlackBerry ID to restore your BBM data over the wireless network.

same

After setting up BBM, your contacts, profile, and groups are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.

, you are prompted for your BlackBerry ID. If you have used BBM before, consider the

BlackBerry Link on your computer or

Transfer passwords to Password Keeper

You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To transfer the passwords, you must have backed up the password data as part of the backup file during the device switch process, or created a backup of your current passwords on your BlackBerry 10 media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.

1. On your BlackBerry 10 device, download the Password Keeper app from

2. On the home screen, tap Password Keeper.

3. Enter your Password Keeper password.

4. Swipe down from the top of the screen. Tap Settings Settings > Import Passwords.

6. Enter your previous Password Keeper or BlackBerry to the Password Keeper app.

Wallet password to transfer the passwords from a previous device

device. If you saved the password data to a

BlackBerry World storefront.

Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported. Credit card credentials are not imported.

After the Password Keeper the backup file.

data is imported, it is removed from the backup file; however, other personal data remains in

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts.

User Guide Get started

If you already added an account to your device, tap The Add Account icon to add another account.

Tips after switching devices

After you have finished switching BlackBerry devices, consider doing the following:

• If you have a media card, move it from your old device to your new device.

• To receive all of your messages and updates, add email and social networking accounts to your new device.

• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a device password and

then enter the password incorrectly ten times.

• Download apps from the BlackBerry World storefront.

• Explore the Help app on your device and discover tips and tricks.

Troubleshooting: Device Switch

I can't switch my SIM card to my new BlackBerry 10 device

BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service

The provider.

How do I reset my lost or forgotten BlackBerry ID password?

You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username. For security reasons, your

Do one of the following:

• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your password. Complete

the instructions on the screen.

• To reset your password on your BlackBerry device, when you are prompted to sign in with your

Forgot Password. Answer your security question and complete the instructions on the screen.

Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device. If you follow the steps to reset your password on your device, the password reset email will be delivered to your device. Complete the instructions in the email to reset your BlackBerry ID password.

BlackBerry ID password can't be reset for you.

BlackBerry ID, click

Some of the data from my previous device isn't on my new device

The type of device you transferred data from and the version of device software on your previous device determines what data can be transferred to your new device. For a list of the type of data that is transferred, visit www.blackberry.com/

deviceswitch.

User Guide Get started

Try any of the following:

• Check that your personal email accounts have been set up. Email accounts aren't transferred and need to be set up in

the BlackBerry Hub

• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email account on a

BlackBerry Enterprise Server

• Look for memos and tasks in the BlackBerry Remember app.

• Transfer apps by downloading them from the BlackBerry World storefront.

on the device.

, contact your administrator for the information required to activate the account.

I can't transfer items using my media card

Try any of the following:

• Back up items from your media card to another source, such as your BlackBerry device built-in media storage or your

desktop computer. Format your media card or purchase a new media card. Save the items that you backed up to the media card and then try transferring the items again.

• Use BlackBerry Link

visit

www.blackberry.com/BlackBerryLink and select the Windows or Mac option.

to transfer your info from one device to another. To download BlackBerry Link, on your computer,

Display

Change your backlighting

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. To adjust the brightness, move the slider back and forth.

> Display.

Change your font size

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. In the Font Size

> Display.

drop-down list, tap the size of font that you want to use.

Set a picture as your wallpaper

1. Open a picture. Tap More > The set as icon > Wallpaper

User Guide Get started

If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is what will appear as

Tip:

your wallpaper.

Change your display language

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. In the Language

> Language and Input.

drop-down list, tap the language that you want to use.

Change your device's regional settings

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. In the Region drop-down list, tap the region that you want to use to set your device's date format, default currency, and number format.

> Language and Input.

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

To unlock the screen, swipe up from the bottom of the screen.

Lock your device with a password

Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use.

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Image Settings

1. > Security and Privacy >

2. To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap Lock .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of

the screen. Tap Image Settings > Security and Privacy >

Device Password. Set the Device Password switch to On. Enter a password.

Device Password > Lock Device After Screen Lock.

User Guide Get started

• To automatically lock your device when it's in a BlackBerry

the screen. Tap

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Image Settings >

Security and Privacy > Device Password > Lock Device When Holstered.

case, on the home screen, swipe down from the top of

Lock your work space

If your BlackBerry device uses BlackBerry Balance your work space and continue to access personal files, personal apps, and personal data on your device.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance

2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap Briefcase .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted.

> Set Password. Type a password.

technology to separate your work and personal activity, you can lock

Turn on rotation lock

1. On the home screen, swipe down from the top of the screen. Tap The rotation lock icon .

Connect your device to an HDMI display

1. Using an HDMI cable, connect your BlackBerry device to an HDMI display. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if

2. you need to change the resolution, on the home screen, swipe down from the top of the screen. Tap

Image Settings > Display. In the HDMI Display Mode drop-down list, tap the display mode that you want to use.

The left side of the BlackBerry device showing where to plug in the HDMI cable.

Take a screen shot of your device

To take a screen capture of your BlackBerry

Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space.

device, press the Volume Up key and the Volume Down key at the same time.

User Guide Get started

Search

Search your device

When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.

Tap The search icon .

2. Enter your search terms. To see all of the results for a particular category, in the lower-right corner of the category, tap The expand icon .

You can search your device by speaking instead of typing by using the Voice Control app.

Tip:

Filter your search results

If you know the type of file you're looking for, you can use the search filter to narrow your results. It doesn't matter whether you turn on the search filter before or after you start your search.The filter is cleared the next time you enter search terms.

1. In the Search application, tap the icon that appears beside the text entry field.

2. Tap the category that you want search results for.

Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and using the search filter for the Email

category, try searching from the BlackBerry Hub and selecting the From category.

Change your search settings

You can specify whether your BlackBerry device stores your search history, which categories to include in searches, and which search engines to use to extend your searches to the Internet. You can also clear your search history from this screen.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Tap the settings you want to change.

4. Change your search settings.

> Search.

User Guide Get started

Do more with your search results

There are a variety of actions you can perform with items in your search results right in the search results screen. The actions available to you depend on what the item is. For example, if one of the search results is an email, you can reply, forward, flag, and so on without opening the email.

1. Touch and hold a search result.

2. Tap an action.

The actions you can perform appear as icons on the right side of your screen. To see the names of the icons, slide your

Tip:

finger over them.

User Guide Phone

Phone

Phone at a glance

Image of Phone

Making and receiving calls

Make a call

In the Phone app, tap The Dialpad icon .

2. Dial a number.

3. Tap Call

Call a recent number or speed dial contact

In the Phone app, tap The Calls icon .

2. Tap a name, number, or speed dial contact.

Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap

The Call Using icon .

Call someone from your contact list

In the Phone app, tap The Contacts icon .

2. Tap a contact.

3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example, tap Call Home or Call Mobile.

Answer or dismiss a call

When you receive a call, the name or phone number of the caller appears in the middle of your screen.

• To answer a call, touch and hold the name or phone number and drag it to the bottom of the screen.

User Guide Phone

• To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.

Use Reply Now to send a message to a caller

If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed an incoming call. You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in your contact list. By default, if the caller is a BBM contact, the Reply Now message is sent as a BBM message. If the caller

BBM contact, the Reply Now message is sent as a text message.

is not a

After dismissing a call, do any of the following:

• To send one of the default Reply Now messages, tap a message.

• To compose a new message, tap Custom Message

. Type a message and tap Send.

Put a call on hold

While on a call, press and hold Mute until Call Held appears on the screen.

Take notes during a call

While on a call, you can take notes that are saved as entries in BlackBerry Remember

You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.

Tip:

While on a call, tap Call Note .

2. Type your notes and include information such as a title, due date, and tags.

3. Tap Save

Start a conference call

1. While on a call, make or answer another call. To merge the calls, tap Merge .

Answer a second call while already on a call

1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one of the following:

• To put the first call on hold and answer the second call, tap Answer.

• To end the first call and answer the second call, touch and hold Answer. Tap Drop. To merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1and 2.

User Guide Phone

Make another call while already on a call

When you make another call while you're already on a call, your first call is automatically put on hold.

1. While on a call, tap Add Call.

2. Do any of the following:

• Tap a phone number, name, or speed dial contact.

• Tap Contacts . Tap a contact.

• Tap Dialpad . Dial a number. To merge both calls and start a conference call, tap Merge .

To add more people to the conference call, repeat steps 1 to 3.

Remove people from a conference call

While in a conference call, to view the conference call participants, tap List .

2. Do one of the following:

• To remove a person from the conference call and hang up, tap End Call .

• To remove a person from the conference call and keep them in a separate call, tap Split .

Answering calls automatically

You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.

Automatically answer or end a call using a case or holster

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Holster.

3. Do any of the following:

• Set the Answer a Call by Removing Device From Holster

• Set the End Call by Putting Device Back in Holster switch to On.

Automatically answer a call when a headset is connected

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Bluetooth.

switch to On.

User Guide Phone

3. Set the Automatically Answer a Call When Connected to a Headset switch to On.

When you turn on this feature and you have a headset connected to your answered after 5 seconds.

BlackBerry device, your calls will automatically be

Move a call from your headset to your device

When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset. You can manually move the call back to the device.

To manually move the call back to your device, while on a call, tap Speaker > Handset.

To move a call back to the headset, tap Speaker . Tap the name of your headset.

Move a call to BBM Video

See who you're talking to by moving a call to BBM Video must have access to BBM Video as well. If you try to start a BBM Video chat with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

While on a call, tap BBM Video .

. To move a phone call to BBM Video, the person you're talking to

Add a contact or number to your speed dial list

You can add a total of nine contacts or numbers to the speed dial list at the top of the Calls screen. By default, your voice mail access number is included in your speed dial list.

In the Phone app, tap The Calls icon or The Contacts icon .

2. Touch and hold a contact or phone number. Tap The Add to Speed Dial icon .

Delete a contact or number from your speed dial list

In the Phone app, tap The Calls icon .

2. In your speed dial list, touch and hold a contact or number. Tap The Delete icon .

Set up your voice mail

Depending on your wireless service provider, this feature might not be supported.

User Guide Phone

If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might

Note:

have to select a specific phone line first.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Voice Mail.

3. Type your voice mail access number and password.

Once you have set up your voice mail, you can check your voice mail from the calls screen.

Call waiting, call forwarding, and call blocking

Turn on or turn off call waiting

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Waiting.

3. Tap the Call Waiting

switch.

Set up call forwarding

Depending on your wireless service provider, this feature might not be available. Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might

have to select a specific phone line first.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Forwarding.

3. Set any of the switches to On.

4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.

Block calls

When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing calls when roaming. Contact your wireless service provider for more info on blocking specific phone numbers. Depending on your wireless service provider, this feature might not be supported.

Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone lines, you might have to select a specific phone line first.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Blocking.

User Guide Phone

3. Set any of the switches to On.

The first time that you turn on call blocking, you will be prompted to create a password to lock your call blocking settings. To change your call blocking password, complete steps 1 and 2, and tap Change Password .

Phone options

Show or hide your number on outgoing calls

Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Show my Number.

3. Set the Allow My Number to Appear switch to On.

Adjust the bass and treble of your calls

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Audio.

Set up smart dialing

You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country.

Smart dialing also makes calling an organization or company easier, too. When you set an extension access number for a company, you only need to add an extension number in the Contacts app for a contact at that company, and the company's phone number and extension will be dialed automatically when you call that contact.

1. In the Phone app, swipe down from the top of the screen.

2. Tap Settings > Smart Dialing

• To change the default country code or area code, tap Country Code or Area Code.

• To set a company's extension access number, tap Set your Extension Access Number.

Tap any of the drop-down lists to change other smart dialing options.

Turn on Priority Calling

If you have multiple phone lines, or if your work phone is associated with your BlackBerry device using the BlackBerry MVS Client, you can make calls with the phone line you want using the Priority Calling feature. With Priority Calling, you can assign a phone line or app to use when you make calls.

User Guide Phone

1. In the Phone app, swipe down from the top of the screen. Tap the Settings icon > Priority Calling.

3. Set the Use Priority Calling

4. Tap the Phone line drop-down list.

5. Do any of the following:

• To set a specific phone line or app as the default when you make all outgoing calls, tap a phone line.

• To automatically use your mobile line when you're connected to a mobile network, tap Use Priority Line.

switch to On.

Turn on the Reply Now feature

You'll never have to excuse yourself from a meeting or conversation to answer the phone again. With the Reply Now feature, you can send a brief message to a caller when you ignore or decline an incoming phone call.

You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a mobile number listed in your contact list.

1. In the Phone app, swipe down from the top of the screen. Tap the Settings icon > Priority Calling.

3. Set the Reply Now switch to

Once you've turned on the Reply Now feature, you can also edit the default Reply Now messages.

On.

Set up your fixed dialing numbers

When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use fixed dialing numbers, your service provider must set up your SIM card for this feature. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Fixed Dialing Numbers.

3. Set the Fixed Dialing Numbers switch to On.

4. Enter the SIM security code provided to you by your service provider.

5. Tap OK

6. Tap Add Number.

7. Type a name and phone number.

View your call summary

If you're concerned about your wireless voice usage, you can monitor the time you have spent on the phone on the Call Summary screen.

User Guide Phone

1. In the Phone app, swipe down from the top of the screen. Tap Settings > Call Summary.

To reset the call times on your Call Summary screen, tap Clear call summary .

Visual Voice Mail

Checking your voice mail from your BlackBerry device

You can view a list of your voice mail messages, play your voice mail messages, and change a variety of voice mail settings and options from your BlackBerry device, without having to call into your voice mail service. Your voice mail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voice mail message as you listen to it. You can also forward a voice mail message, send a reply to the person who left you a voice mail message, or delete a voice mail message from within the Phone app or the BlackBerry Hub.

Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

Depending on your country or region, this service might not be available. You need to subscribe to this service in order to access the features. Contact your service provider to subscribe.

Listen to a voice mail message

1. In the BlackBerry Hub Tap Play .

or the Phone app, tap a voice mail message.

Forward a voice mail message

1. In the BlackBerry Hub Tap the Share icon .

or Phone app, touch and hold a voice mail message.

Save a voice mail message

Your service provider's voice mail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device.

1. In the BlackBerry Hub, or the Phone app, touch and hold a voice mail message.

2. Tap Save

User Guide Phone

Change your voice mail greeting

Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail message. Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen > tap Settings .

1. Tap the Voice Mail icon > Change Voice Mail Greeting.

3. In the Greeting

• To play your phone number as your voice mail greeting, tap Phone Number.

• To play your name as your voice mail greeting, tap Name

• To record a custom voice mail greeting, tap Personal Message

drop-down list, do one of the following:

Change your voice mail password

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen > tap Settings > Voice Mail .

2. Tap Change Password

Prevent voice mail messages from downloading while you are roaming

Depending on your wireless service provider, this feature might not be supported.

In the Phone app, swipe down from the top of the screen > tap Settings > Voice Mail .

2. Clear the International Roaming

check box.

Deactivate voice mail on your device

If you deactivate voice mail on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.

1. In the Phone app, swipe down from the top of the screen. Tap Settings .

2. Tap Voice Mail > Deactivate.

User Guide Phone

BBM Video

BBM Video at a glance

Screenshot of a BBM Video chat

Start a BBM Video

You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.

In a BBM

chat, the Phone app, or the Contacts app, tap

chat

BBM Video .

Accept or decline a BBM Video chat or BBM Voice chat

Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before you accept the

Tip:

invitation.

When you receive a BBM Video chat or BBM Voice chat invitation, the name of the contact appears in the middle of your screen.

• To accept a chat, touch and hold the name and drag it to the bottom of the screen.

• To ignore a chat, touch and hold the name and drag it to the top of the screen.

About BlackBerry Natural Sound

The BlackBerry Natural Sound or BBM Voice

BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background, and experience stereo sound.

chat when the right network conditions are present.

icon,

The BlackBerry Natural Sound icon , appears on the screen during a BBM Video chat

Switch cameras or share your screen

By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you can play media files, such as videos and music, on your device and continue your conversation at the same time.

In a BBM Video

chat, do any of the following:

User Guide Phone

• To switch to your rear-facing camera, tap Switch cameras .

• To share your screen, tap Screen share .

Mute your microphone in a BBM Video chat

In a BBM Video

chat, tap

Mute .

Move your video thumbnail around the screen

1. Touch your video thumbnail.

2. Drag the thumbnail to a different corner of the screen.

Move your BBM Video chat to an external display

Before you begin: Connect your device to an external display using Miracast technology. You can also connect your device to the external screen by using an HDMI cable.

You can move your BBM Video

During a video chat, tap The Play on an external display icon .

2. Select an option.

chat to an external display, such as a TV, for a larger picture.

BBM Video options

Stop using BBM Video over a mobile network

When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video over a Wi-Fi network.

1. In BBM

3. Set the Allow BBM Calls Over Mobile Networks

, swipe down from the top of the screen.

Tap Settings .

switch to Off.

User Guide Phone

Ring tones, sounds, and alerts

Change your ring tone, sounds, or alerts

1. On the home screen, swipe down from the top of the screen.

2. Tap Settings Settings

• To change your global notification settings, select a setting in the Mode drop-down list or change the Sound,

Vibrate, LED,

• To change the notification settings for a particular app, for example the Phone, in the Notifications section, tap

an application. Change the settings.

Turn off all ring tones and sounds except for calls

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Select the Phone Calls Only mode.

> Notifications.

Previews, or Volume settings.

> Notifications.

Tip: To turn on the ring tone for calls while your device is in Bedside mode, open the Clock application, swipe down from the top of the screen, and tap Clock Settings

. Set the Phone Calls in Bedside Mode switch to On.

Set a custom ring tone for a contact

1. In the Contacts app, tap a contact. Tap the edit contact icon .

3. Tap Ring Tone and Notifications.

4. In the Phone Ring Tone drop-down list, tap a ring tone.

5. Tap Back

6. Tap Save

Turn off all ring tones and sounds

1. On the home screen, swipe down from the top of the screen. Tap The Silent Mode icon .

User Guide Phone

View and respond to Instant Preview notifications

View previews of incoming email, BBM messages, text messages, and more from any application.

When an Instant Preview notification appears on the device screen, do one of the following:

• Tap the notification to see your message in the BlackBerry Hub.

If the message is sent to an account that you have not added to the BlackBerry Hub, you receive a prompt to

Note:

open the application.

• Tap The dismiss icon to dismiss the notification.

• Wait until the notification disappears.

• Tap The reply icon to answer a BBM message or a text message without leaving your current page.

Turn off the Instant Previews feature

By default, the Instant Previews feature is turned on.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Set the Instant Previews

Note: You can display only an application's priority messages as Instant Previews. On the Notifications Settings screen, tap the application and in the Instant Previews drop-down list tap Priority Only.

> Notifications.

switch to Off.

Respond directly to an Instant Preview notification

You can reply to your BBM While you are responding to an Instant Preview notification, incoming messages outside of the current conversation are not

displayed as Instant Previews. A flashing LED, vibration, and sound alert you of these messages. To view the messages, navigate to the BlackBerry Hub.

1. To respond to an Instant Preview notification, do one of the following while the notification is displayed:

• Tap the the reply icon icon.

• Press any key on your device's keyboard. To show the keyboard on a device with a touch screen keyboard, swipe

up from the bottom of the screen with two fingers.

2. Type your message.

and text messages without leaving your current app.

User Guide Phone

3. Tap Send

or press the Enter key.

Lock Screen Preview notifications

The Lock Screen Preview lines of the most recent email, BBM messages, text messages, and more on your device without having to unlock it.

Turn off the Lock Screen Preview feature

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Set the Lock Screen Notifications

View a Lock Screen Preview notification

1. Perform one of the following actions:

• Press the Lock key on the top of your device.

• Quickly swipe up from the bottom of the screen to the middle of the screen.

2. Tap the notification icon to view the Lock Screen Preview.

feature allows you to preview the activity on your device while it's locked. Preview the first few

> Display.

switch to Off.

Note: To collapse the Lock Screen Preview view so that only the notification icons are visible, swipe your finger from the right to the left, or tap the icon.

Troubleshooting: Ring tones, sounds, and alerts

My device doesn't ring or vibrate when I receive a call or message

Try the following actions:

• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.

• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume setting isn't set to

Silent and that the Vibration setting isn't set to Off.

User Guide Phone

My device doesn't display Instant Preview notifications

If you receive a message in an account associated with your BlackBerry Balance locked, the message is not displayed as an Instant Preview notification. However, a flashing LED, vibration, or sound alerts you when you receive a new message.

work space while your work space is

My device doesn't display Lock Screen Preview notifications

Notifications for accounts that are associated with your work space do not appear in the Lock Screen Preview when your work space is locked. To view work space messages, unlock your device and enter your

BlackBerry Balance password.

User Guide Messages

Messages

BlackBerry Hub

Staying connected with the BlackBerry Hub

The BlackBerry Hub gathers all of the messages and notifications that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place, see and respond to notifications from your social networking accounts, glance at your upcoming events, and more.

You can add practically any existing email account to your device—both work and web-based email.

Text messages (SMS/MMS)

If text messaging is a part of your wireless service plan, you can find and respond to your text messages in the BlackBerry Hub

Social networking

If you add a Facebook account to your device, you can receive and respond to notifications, update your status, and send Facebook messages all from the BlackBerry Hub. If you add a Twitter account, you can compose tweets, keep on top of your mentions, and send direct messages. And if you add a LinkedIn account, you can accept invitations to connect with business contacts, send messages to your connections, and update your LinkedIn status.

BBM and instant messaging

After you add instant messaging apps to your device, you can access your chats through the

Calls and voice mail

The BlackBerry Hub also shows you the calls that you made and received, including any missed calls and voice mail messages.

Upcoming events

Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add your Facebook account—friends' birthdays.

Notifications

The BlackBerry Hub updates, third-party apps, and more. Your service provider might send you SIM Toolkit notifications that appear in the BlackBerry Hub. Tapping on these notifications launches the SIM Toolkit app.

BlackBerry Hub.

also collects your notifications about new PIN messages, time zone changes, software

The BlackBerry Hub at a glance

Image of The BlackBerry Hub

User Guide Messages

Setting up and managing accounts

Tutorial: Setting up an email account on a BlackBerry 10

This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device.

This tutorial is available in English only.

Note:

Start the tutorial http://docs.blackberry.com/tutorials/help/en

device

Tutorial: Setting up a Facebook account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a device.

This tutorial is available in English only.

Note:

Start the tutorial http://docs.blackberry.com/tutorials/help/en

Facebook account on a BlackBerry 10

Tutorial: Setting up a Twitter account on a BlackBerry 10 device

This tutorial provides you with the opportunity to see and then practice setting up a device.

Note: This tutorial is available in English only.

Twitter account on a BlackBerry 10

Start the tutorial http://docs.blackberry.com/tutorials/help/en

Tutorial: Setting up a LinkedIn

This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/help/en

account on a BlackBerry 10 device

User Guide Messages

Tutorial: Setting up an Evernote

This tutorial provides you with the opportunity to see and then practice setting up an Evernote account on a BlackBerry 10 device.

This tutorial is available in English only.

Note:

Start the tutorial http://docs.blackberry.com/tutorials/help/en

account on a BlackBerry 10 device

Set up email or other types of accounts on your device

You can add email accounts, social networking accounts (such as Facebook, account to your device.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon > Accounts.

2. If you already added an account to your device, tap The Add Account icon to add another account.

Twitter, and LinkedIn), or even an Evernote

Add a personal email account

1. On the Add Account

2. Enter the email address.

3. Tap Next

4. Enter the password for the account.

5. Tap Next

6. Change any additional settings (for example, the types of content to sync with your device).

7. Tap Done

screen, tap Email, Calendar and Contacts.

Add a social networking or Evernote account

You can add a Facebook, Twitter, LinkedIn, or device, your Evernote notebooks are available in BlackBerry Remember.

1. On the Add Account screen, tap Facebook

2. Enter your account information.

• If necessary, change any sync settings.

• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in the Birthday

Reminders drop-down list, tap a reminder option.

3. Tap Done. If necessary, tap Authorize

Evernote account to your device. When you add an Evernote account to your

, Twitter, LinkedIn, or Evernote.

User Guide Messages

Add a work account supported by BlackBerry Enterprise Service 10

If your organization uses BlackBerry Enterprise Service 10 advantage of features like BlackBerry Balance. If you organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.

Before you begin: Make sure you know the following from your administrator:

• Your username

• Your enterprise activation password

• Server name

On the Add Account screen, tap The Advanced icon > Work Account.

2. Enter the username, activation password, and server address for your account.

3. Tap Next

After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.

, you can add your work account to your device and take

Add an email account supported by Microsoft Exchange ActiveSync

Before you begin: Make sure you know the following from your administrator or your email service provider:

• Your username and work network password

• Server address

When you add an email account that's supported by Microsoft Exchange ActiveSync, messages, calendar events, contacts, tasks, and notes associated with the account are synced with your

BlackBerry device.

On the Add Account screen, tap The Advanced icon > Microsoft Exchange ActiveSync.

2. Enter the username, email address, password, and server address for the account.

• To turn off push email, set the Push switch to Off. To set how frequently your device checks for new messages, in

the Sync Interval drop-down list, tap an option.

• To use your organization's VPN, set the VPN switch to On

• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down list, tap an

option.

3. Tap Next.

Add a BlackBerry email account

If you set up a BlackBerry BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.

email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous

User Guide Messages

1. On the Add Account screen, tap Email, Calendar and Contacts.

2. Enter the email address.

3. Tap Next

4. Enter the password for the account.

5. Tap Next

6. On the Forwarding screen, complete the fields to add a forwarding email address.

7. Tap Next

It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.

Note:

To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device.

Add an IMAP or POP email account

Before you begin: Make sure you know the following information from your email service provider or administrator:

• Messaging server type (POP or IMAP)

• Incoming and outgoing messaging server address

• Incoming and outgoing messaging server port numbers

• Incoming and outgoing messaging server SSL settings

To increase the activation speed of IMAP email accounts, it is recommended that you enter the IMAP Path Prefix.

Note:

For more information, contact your administrator.

On the Add Account screen, tap The Advanced icon > IMAP or

2. Enter the account information.

• To set how frequently your BlackBerry

Sync Interval drop-down list, tap an option.

• To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop-

down list, tap an option.

3. Tap Done.

device checks for new messages (if push email isn't supported), in the

POP.

Add a CalDAV or CardDAV account

Before you begin: Make sure you know the following information:

• Your username and password

• The email address associated with the account

• The server address for the account

You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.

In the Add Account

2. Enter the account information.

3. Tap Done

screen, tap

The Advanced icon > CalDAV or CardDAV

User Guide Messages

Change account settings

You might want to change the settings for an account if you changed the password for the account, if you want to change the display name for the account, or if you want to use different synchronization settings.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Tap an account.

4. Make your changes.

5. Tap Save

Accounts.

Remove an account from your device

To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry

1. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accounts.

3. Tap an account. Tap Delete .

device.

Troubleshooting: Setting up accounts I can't add an email account

Try the following:

• Make sure that your email address and password have been typed correctly.

• Make sure that your device is connected to a mobile or Wi-Fi network.

• Add the email account using advanced setup. On the home screen, swipe down from the top of the screen. Tap Image

Settings > Accounts > The Add Account icon > The Advanced icon . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider.

• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you have an activation

password from your administrator.

• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or

email service provider to find out if you need to change any settings for the account.

I can't add a second social networking account

You can add only one Facebook

account, one Twitter account, and one LinkedIn account to your BlackBerry device.

User Guide Messages

BlackBerry Hub message list icons

Icon Description

The unread email icon Unread email The read email icon Read email The meeting invitation icon Meeting or event invitation The Facebook notification icon New Facebook The email with attachment icon Email with attachment The draft email icon Draft message The conversation thread icon Email messages grouped by subject in a conversation thread The unread SMS text message icon Unread text message (SMS) The read SMS text message icon Read text message The MMS message icon Text message with attachment (MMS) The draft text message icon Draft text message The sytem notification icon New system notification The message pending icon Message hasn't been sent yet The message sending icon Message is being sent The message sent icon Message has been sent The problem sending icon Message could not be sent

notification

Viewing and searching messages

Where is my email or other messages?

To get to the BlackBerry Hub, on the home screen, slide your finger right. You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:

BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10

User Guide Messages

BlackBerry smartphone showing a directional arrow moving to the right to show the transition from a view of notifications to

the BlackBerry Hub

Navigate your list of messages and notifications

In the BlackBerry Hub, touch and hold a date bar.

• To go to messages and notifications for the next day, tap The Next icon .

• To go to messages and notifications for the previous day, tap The Previous icon .

• To go to the top of your list of messages and notifications, tap The To Top icon .

• To go to the bottom of your list of messages and notifications, tap The To Bottom icon .

View messages by account or message type

All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.

In the BlackBerry Hub

2. Tap the type of messages that you want to see.

To see all of your messages again, tap The Hub icon > Hub.

, tap

The Hub icon .

View filed email

1. In the BlackBerry Hub

2. Tap a folder.

, tap the drop-down list at the top of the screen.

Search for a message

In the BlackBerry Hub

2. Type a search term.

To filter your search results by sender, date, subject, and more, tap The advanced search icon .

, tap

The Search icon .

View unread or flagged messages or messages with attachments

In the BlackBerry Hub

1. Leave the Search field empty and tap The advanced search icon .

3. Tap Unread

, Flagged, or Attachments.

, tap

The Search icon .

User Guide Messages

Tap The advanced search icon again.

To see all of your messages again, tap Cancel

You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts)

Tip:

or the Unfiled folder (for personal accounts).

at the top of the screen.

Viewing important messages with the BlackBerry Priority Hub

With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly find them in the BlackBerry Hub.

To identify priority messages, your sender is a frequent contact, and other criteria.

You can help your device learn which messages are important to you by changing the priority of a message. For example, if a message is important to you but it's not included in the BlackBerry Priority Hub, you can add it.

BlackBerry device looks at whether a message is flagged as important, whether the

View only your priority messages

1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.

2. Set the View Only Priority Messages switch to On.

You can also view only your priority messages by tapping

Tip:

The Hub icon > Priority Hub.

Add a message to or remove a message from the BlackBerry Priority Hub

Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry device learn which messages to highlight as priority in the future.

1. In the BlackBerry Hub, touch and hold a message.

• To add a message to the BlackBerry Priority Hub, tap The Add Priority icon .

• To remove a message from the BlackBerry Priority Hub

2. In the dialog box, choose a reason why the message is or isn't important.

3. Tap OK

, tap

The Remove Priority icon .

Change the types of messages that are marked as priority

By default, if the sender of a message has the same last name as you or if a message is marked with high importance, then those messages are included in the BlackBerry Priority Hub

In the BlackBerry Hub

2. Set the Sender has the Same Last Name as Me

, tap

The more actions icon > The Settings icon > Priority Hub.

. You can turn off each of these settings.

or Message Sent with High Importance switch to Off.

User Guide Messages

Turn off the BlackBerry Priority Hub

In the BlackBerry Hub

2. Set the Priority Hub

, tap

The more actions icon > The Settings icon > Priority Hub.

switch to Off.

View attachments sent to you

You can quickly find the files sent to you and avoid searching through your messages.

In the BlackBerry Hub, do one of the following:

• To see all of the files that you received as attachments, tap The Attachments icon .

• To see all attachments from a conversation, tap a conversation. Tap The Attachments icon .

You can also filter attachments by a specific account. In the BlackBerry Hub, tap the

Tip:

corner. Tap an account. Tap The Attachments icon .

The Hub icon in the bottom left

Sort attachments

You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.

In the BlackBerry Hub

1. Tap The more actions icon > The Sort icon .

3. In the Sort

drop-down list, tap a sort option.

, tap

The Attachments icon .

Share or save your attachments

In the BlackBerry Hub

2. Touch and hold an attachment.

• To share the attachment, tap the Share icon .

• To save the attachment, tap the Save icon .

Tip: To share or save multiple attachments, tap the more actions icon > the Select icon . Select some attachments. Tap

the Share icon or the Save icon .

, tap

the Attachments icon .

Send email and messages from the BlackBerry Hub

From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.

In the BlackBerry Hub

, tap

The Compose icon .

messages, LinkedIn

User Guide Messages

2. Tap a message type.

3. Add or choose a recipient for your message:

• For email, type a contact name or an email address in the To

below the To field to quickly add them to the message.

• For Facebook

• For text messages, type a contact name or a phone number.

• For BBM and other chat messages, select a contact from the list.

4. Type your message.

5. Tap Send or the Enter key.

, Twitter, or LinkedIn messages, type a contact name in the To field.

field. You can tap suggested contacts that appear

Reply to or forward an email

In an email, do one of the following:

• To reply to the email, tap Reply .

• To reply to all recipients of the email, tap Reply All .

• To forward the email, tap Forward .

Attach a file to an email or text message

If your wireless service plan supports MMS messages, you can add an attachment to a text message.

While composing an email or text message, tap The Attach icon . You might need to hide the keyboard to see the

1. icon.

2. Browse to the file.

3. Tap the file.

Add a BCC recipient to an email

While composing a message, tap Menu icon > Add BCC .

2. Type a contact name or email address.

Change text formatting in an email

Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.

While composing a message, tap The Format icon . You might need to hide the keyboard to see the icon.

2. Use the formatting toolbar to apply formatting to your text.

User Guide Messages

Accept spelling suggestions

If spell check is turned on, spelling mistakes are underlined in red as you type.

Tap the underlined word.

• To accept a spelling suggestion, tap the suggested word.

• To add the word to your personal dictionary, tap Add to Dictionary.

Forward a text message

1. In the BlackBerry Hub, touch and hold a text message. Tap Forward .

Managing messages

Delete a message

In the BlackBerry Hub, do any of the following:

• To delete a single message, touch and hold the message. Tap The Delete icon .

• To delete more than one message, touch and hold a message. Tap The Select More icon . Tap the other messages you

want to delete. Tap The Delete icon .

• To delete all messages before a specific date, touch and hold the date bar. Tap The Delete Prior icon .

Filing email

You might not be able to file an email or create folders for an email, depending on the account that an email is in.

File an email

1. In the BlackBerry Hub, touch and hold an email. Tap File .

3. Tap a folder.

Add, rename, or delete an email folder

In the BlackBerry Hub

, tap the drop-down list at the top of the screen.

User Guide Messages

• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap Add Folder . Type a name for

the folder. Tap OK

• To rename a folder, touch and hold the folder. Tap Rename Folder . Type a new name for the folder. Tap OK.

• To delete a folder, touch and hold the folder. Tap Delete .

Keep all email from a folder on your device

If you use a desktop email application like Microsoft Outlook automatically download copies of that email. You can have filed email readily available on your device by syncing an email folder.

1. In the BlackBerry Hub

2. Touch and hold a folder. Tap The Enable Folder Sync icon .

, tap the banner at the top of the screen.

to file email into folders, your BlackBerry device doesn't

Flag a message

When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them.

1. In the BlackBerry Hub Tap Flag .

, touch and hold a message.

Mark a message as read or unread

In the BlackBerry Hub

• To mark a message as read, touch and hold the message. Tap The Mark Read icon .

• To mark a message as unread, touch and hold the message. Tap The Mark Unread icon .

• To mark messages before a specific date as read, touch and hold the date bar. Tap The Mark Prior Read icon .

• To mark messages before a specific date as unread, touch and hold the date bar. Tap The Mark Prior Unread icon .

, do one of the following:

Download or share a picture from an email

In a message, touch and hold an embedded picture.

• To save the picture, tap Save .

• To share the picture, tap Share .

• To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap Set as .

User Guide Messages

Save a draft email

1. While composing an email, tap Cancel.

2. In the dialog box, tap Save.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your security to email messages that you send from your device.

Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send. With S/ MIME-protected messages, when you digitally sign a message using your private key, recipients use your public key to verify that the message is from you and that the message hasn't been changed.

Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use their private key to decrypt the message.

Your BlackBerry device supports keys and certificates in the following file formats and file name extensions:

• PEM (.pem, .cer)

• DER (.der, .cer)

• PFX (.pfx, .p12)

BlackBerry device. Digitally signing or encrypting messages adds another level of

Set up S/MIME-protected messaging

You need to store a private key and certificate on your BlackBerry using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.

1. Open a work email message with a certificate attachment. Touch and hold The certificate attachment icon .

2. Tap The Import Certificate icon .

4. If necessary, enter the password. Tap The Back icon .

5. Tap The More icon > The Settings icon > Secure Email.

7. If necessary, tap the S/MIME tab.

8. Set the S/MIME

9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.

10. Below Encryption Certificate

switch to On.

, in the drop-down list, tap the certificate that you imported.

device to send signed or encrypted email messages

User Guide Messages

Turn on IBM Notes email encryption on your device

Before you begin: To complete this task, you must add a work account that supports device.

In the BlackBerry Hub

2. If necessary, tap the NNE

3. Set the NNE

switch to On.

, tap

More actions > The Settings icon > Secure Email.

tab.

IBM Notes email encryption to your

Sign or encrypt a message

You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message.

1. When you compose a message, slide your finger down on the screen.

2. In the drop-down list, tap a signing or an encryption option.

You can change the default email security used for messages you send. For example, if you use S/MIME to protect your

Tip:

messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap

Settings icon > Secure Email

. If necessary, tap S/MIME or NNE. Change the email security settings.

More actions > The

Secure email icons

Icon Description

Email signed with secure digital

signature

Encrypted email The email is encrypted. Verified digital signature The digital signature was successfully verified. Signature has not been verified There is not enough information to verify the digital signature. Signature cannot be verified The digital signature failed verification. Digital certificate attached A certificate is attached to the email. Trusted certificate The certificate chain is trusted. Certificate importing failed The importing of the certificate failed. Certificate chain error There is an error with the certificate chain. Certificate chain expired The certificate chain has expired.

The email is digitally signed.

User Guide Messages

Icon Description

Certificate chain credentials

untrusted

Certificate chain credentials

revoked

The certificate chain is not trusted.

The certificate chain has been revoked.

Tips: BlackBerry Hub

Peek at your messages in the BlackBerry Hub

Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device.

1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.

2. Slide your finger to the right to peek at the BlackBerry Hub.

• To fully open the BlackBerry Hub, continue sliding your finger to the right.

• To return to what you were doing, slide your finger back to the left and down.

Gesture showing how to peek at the BlackBerry Hub

Peek at your messages and notifications while you're composing or

from anywhere

viewing a message

In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding to bring your list of messages and notifications into view.

Gesture showing how to peek at your list of messages and notifications

Jump to the next or previous message

1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your list of messages.

2. While holding the message open, slide your finger up or down to highlight the next or previous message in the list.

3. To open the highlighted message, release your finger.

User Guide Messages

Check your upcoming events from the BlackBerry Hub

You can check your agenda in the BlackBerry Calendar you are.

At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear. The more you drag, the more you see.

BlackBerry device showing an arrow moving down toward the bottom of the screen. Shows the gesture

for peeking at your calendar events from within the BlackBerry Hub.

app, but if you're already in the BlackBerry Hub, just stay where

Create a meeting from an email

When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.

In an email, tap The more actions icon > Schedule Meeting .

2. Enter any additional information for the meeting.

3. Tap Save

Add a contact from the BlackBerry Hub

1. In the BlackBerry Hub

2. Tap The Add to Contacts icon .

• To add the contact to an existing contact entry (for example, to add a new email address for a contact), tap a

contact from the list.

• To add the contact as a new contact, tap The Add icon .

3. Tap Save

, touch and hold a message.

Refresh your list of messages

If you added an email account that doesn't support push messaging services, you can refresh the BlackBerry Hub to check for new messages.

In the BlackBerry Hub, tap More actions > Refresh .

User Guide Messages

BlackBerry Hub settings

Set an out-of-office reply

Some email accounts might not support out-of-office replies.

In the BlackBerry Hub

2. Tap an email account.

3. Set the Out of Office Reply

4. Type a message in the field.

, tap

The more actions icon > The Settings icon > Email Accounts.

switch to On.

Add a signature to an email account

In the BlackBerry Hub

2. Tap an email account.

3. Set the Auto Signature switch to

4. Type your signature in the field.

, tap

Menu icon > Settings > Email Accounts.

On.

Change your default email address or calendar

When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.

1. On the home screen, swipe down from the top of the screen. Tap Settings Settings > Accounts.

3. Tap Set defaults .

• To change the default account that you send email from, in the Email Address drop-down list, tap an account.

• To change the default calendar that you add events to and send meeting invitations from, in the Calendar drop-

down list, tap a calendar.

Change how messages are displayed in the BlackBerry Hub

Change whether the date appears at the top of your list of messages and notifications, how senders' names are displayed, whether pictures are automatically downloaded, and more.

In the BlackBerry Hub

2. Change your settings.

, tap

Menu > Settings Settings > Display and Actions.

User Guide Messages

View conversation threads instead of single messages

In BlackBerry Hub

2. In the Display Style drop-down list, tap

, tap

Menu > Settings Settings > Display and Actions.

Conversation.

Stop showing sent or filed messages in the BlackBerry Hub

In the BlackBerry Hub, tap Menu > The Settings icon Settings

• To stop showing filed messages, set the Show Filed Messages

• To stop showing sent messages, set the Show Sent Messages

> Display and Actions.

switch to Off.

Color code your email accounts

To help you distinguish between different types of email in the BlackBerry Hub, you can choose a color for each of your email accounts. The color appears on the left hand side in your list of messages.

In the BlackBerry Hub

2. Tap an email account.

3. In the Account Color

, tap

The more actions icon > The Settings icon > Email Accounts.

drop-down list, tap a color.

Change the accounts that appear in the BlackBerry Hub

If you don't want to see messages for an account in the BlackBerry Hub, you can turn off that account. Calendar and contact syncing aren't impacted by these settings.

In the BlackBerry Hub

2. To turn an account on or off, beside the account, tap the switch.

, tap

Menu > Settings Settings > Hub Management.

Change options for sending and receiving text messages

In the BlackBerry Hub

• To receive a delivery or read notification for your messages, tap SMS or MMS. Set the

Read switch to On.

• To allow other devices to see when you received or read a text message with an attachment, tap the MMS tab. Set the

Allow Delivery Confirmation or Allow Read Confirmation

• To block unwanted MMS messages, tap the MMS tab. Set the

switches to On.

• To stop receiving MMS messages while you roam, tap the MMS tab. In the Auto Retrieval Mode drop-down list, tap

Home Only

, tap

Menu > Settings Settings > Text Messages

switch to On.

Confirm Delivery or Confirm

Reject Anonymous Messages or Reject Advertisements

User Guide Messages

Change advanced settings for text messages

With the advanced settings for text messages, you can allow special characters, change your routing preference, and more.

In the BlackBerry Hub

icon .

2. Make your changes.

3. Tap Save

, tap

The more actions icon > The Settings icon Settings > Text Messages > The Advanced

Turn off cell broadcast messages

Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.

In the BlackBerry Hub

• To turn off all cell broadcast messages, set the Enable Cell Broadcast

• To turn off messages from a specific channel, beside a channel, tap Remove.

, tap

The more actions icon > The Settings icon > Cell Broadcast.

switch to Off.

Update your Facebook, Twitter, or LinkedIn status from the

2. Tap Facebook,

4. Type your status.

5. Tap Post

BlackBerry Hub

In the BlackBerry Hub

Tap Status .

, Tweet, or Send.

, tap

The Hub icon .

Twitter, or LinkedIn.

About public warning messages

Public warning systems are used to send alert messages to users with enabled mobile devices. Public warning messages are text messages that alert users of possible threats to safety in their area. Messages may include severe weather warnings, missing child alerts, or national emergencies.

Depending on your wireless service provider, public warning messages don't contribute to data usage in your wireless service plan. This feature might not be supported, depending on your region, service provider, and wireless network. For more information, contact your service provider or administrator.

User Guide Messages

Unsubscribe from public warning messages

You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network.

In the BlackBerry Hub

2. Set the switch beside a type of public warning to Off

, tap

More actions > Settings > Emergency Alerts.

Troubleshooting: BlackBerry Hub

Troubleshooting wizard: I'm having problems using email

The troubleshooting wizard guides you through a series of questions and tasks that are intended to help you solve your email issue.

Start the troubleshooting wizard http://docs.blackberry.com/troubleshooting/email/en

This troubleshooting wizard is available in English only.

Note:

I'm not receiving messages

Try the following:

• If you recently changed an account password, make sure that you update the password in the Accounts settings on

your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings > Accounts. Tap an account. Make your changes. Tap Save.

• Check your network connection settings to make sure that your device is connected to a Wi-Fi or mobile network. If

you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• If you're connected to a mobile network, check that data services are turned on. On the home screen, swipe down from

the top of the screen. Tap The Settings icon Settings > Network Connections > Mobile Network. Make sure the Data

Services

switch is set to On.

I can only see email for the last 30 days

For some types of email accounts, the default timeframe that your BlackBerry past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Tap the email account. In the Sync Timeframe drop-down list, tap an option. Tap Save.

device initially syncs email is 30 days in the

Image Settings > Accounts.

User Guide Messages

I can't find my work email in the BlackBerry Hub

If you added a work account to your BlackBerry device, your administrator might have turned on a policy that separates the BlackBerry Hub personal view, which contains your messages and notifications for only your personal accounts.

into a work view, which contains your messages and notifications for only your work account, and a

To see the work view, in the BlackBerry Hub, tap

The Hub icon > Switch To Work.

I can't see the recipients for a message

To see the other recipients of a message and the account that you received the message in, in the message, at the top-right corner of the screen, tap the arrow.

I can't send or forward a text message

You might not be able to forward a text message if the content of the message includes copyright-protected information. If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might not allow you to

send text messages, but you might still be able to receive text messages.

I can't attach a file to a text message

The file might be too large, or your wireless service plan might not support MMS messaging, which is required to attach files to text messages. Contact your service provider for more information.

User Guide Passwords and security

Passwords and security

Security

Passwords and locking

There are several types of locks, PINs, and passwords that you can use to help to protect your BlackBerry device. If you use your device for work, your organization might already have security settings in place, such as requiring a

password to unlock your device.

BlackBerry ID

A BlackBerry ID is an email address and password that gives you access to change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.

BlackBerry websites, apps, and services. If you

• Keep track of your app purchases and payment options from the BlackBerry World storefront.

• Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry device.

• Start and stop BlackBerry Protect.

Password locking and screen locking

While your device is locked, you can still receive notifications of new email and text messages, make an emergency phone call, view your battery charge level, set an alarm, or take a picture.

To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid unauthorized use of your device, you need to set a device password.

In your display and security settings, you can set your device to lock itself after a certain amount of inactivity. You can also write a custom message that displays on the locked screen.

If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data regularly. By default, for security reasons your device data is deleted when an incorrect password is entered ten times.

User Guide Passwords and security

BlackBerry Balance and the work space password

If you associate your device with your organization's network, your administrator might turn on technology. BlackBerry Balance is designed to separate and secure areas of your device as work-only or personal-only.

Your administrator may require you to set a work space password to protect files, apps, and data associated with your organization, such as your work email account. You can use the same password for both your work space and device.

If you enter your work space password more than the allowed number of times, your work space and the contents within it are deleted. You can reduce or increase the number of allowed work password attempts in your Balance settings.

BlackBerry Balance

Network lock and unlock code

To use a SIM card from another service provider, for example, if you’re travelling and want to use a local service provider’s network, you can request unlock codes (MEP codes) from your current service provider, and change the Phone Network Lock settings for your SIM card.

If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, you can contact your service provider.

SIM card PINs

You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device. For example, if you lost your SIM card and someone tried to use it in another device, the SIM card can't be used unless the PIN is entered correctly. If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To unblock your SIM card, contact your wireless service provider for a PUK code.

A SIM card PIN2 is designed to enable certain phone features like fixed dialing. To get a SIM card PIN, contact your service provider and turn on SIM card security in your security settings.

Lock or unlock your device

A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power.

Tip:

Lock your screen

By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.

Press the Power/Lock

key on the top of your device.

This illustration shows the Power/Lock key on the top of the device.

User Guide Passwords and security

To unlock the screen, swipe up from the bottom of the screen.

Lock your device with a password

If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap Image Settings

1. > Security and Privacy >

2. To lock your device, do one of the following:

• Press and hold the Power/Lock key on the top of your device. Tap Lock .

• To automatically lock your device after a certain amount of time, on the home screen, swipe down from the top of

the screen. Tap Image Settings > Security and Privacy >

• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of

the screen. Tap Image Settings >

To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom of the screen. When prompted, enter your device password.

Device Password. Set the Device Password switch to On. Enter a password.

Device Password > Lock Device After Screen Lock.

Security and Privacy > Device Password > Lock Device When Holstered.

Lock your work space

If your BlackBerry device uses BlackBerry Balance your work space and continue to access personal files, personal apps, and personal data on your device.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance > Set Password. Type a password.

2. On the home screen, swipe down from the top of the screen.

• To immediately lock your work space, tap Briefcase .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after.

technology to separate your work and personal activity, you can lock

Unlock your device with a network unlock code

Before you begin: To obtain the unlock codes for your BlackBerry device, contact your service provider. Your device might be network locked which allows your device to make a mobile network connection with only your current

service provider. For example, if you want to use a SIM card from another service provider, you might need to enter an unlock code.

Tip: To see the current service provider associated with your device, on the home screen, swipe down from the top of the screen. Tap Image Settings >

About > SIM Card.

User Guide Passwords and security

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. In the Phone Network Lock section, tap a locked item.

4. When prompted, enter the unlock code.

> Security and Privacy > SIM Card.

CAUTION:

allowed attempts to enter an unlock code, your SIM card will allow emergency calls only. For assistance, contact your service provider.

For security reasons, each unlock code can only be entered incorrectly 10 times. If you exceed the number of

Change or remove your device password

CAUTION:

If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

To stop using a password, set the Device Password switch to Off.

> Security and Privacy > Device Password > Change Password.

Change your work space password

1. On the home screen, swipe down from the top of the screen.

2. Tap Balance

3. To unlock your work space and BlackBerry switch to On.

> Change Password.

device using the same password, set the Use as my device password

Protect your SIM card with a PIN

You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For example, if you lost your SIM card and someone tries to use it in another device, the SIM card can't be used unless the PIN is entered correctly.

You can request the PIN for your SIM card from your service provider.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Set the SIM Card PIN Lock

4. Type the SIM card PIN that your service provider gave you.

> Security and Privacy > SIM Card.

switch to On.

User Guide Passwords and security

CAUTION:

unblock your SIM card, contact your service provider.

If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop functioning. To

Change your SIM card PIN

1. On the home screen, swipe down from the top of the screen.

2. Tap Image Settings > Security and Privacy > SIM Card.

• To change the PIN that protects your SIM card, tap Change PIN 1.

• To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN 2.

Finding and protecting a lost device

BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect your device's data if your device is ever lost or stolen. You can manage up to seven devices from your BlackBerry Protect account.

After you turn on BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you. If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device.

If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to remotely change your password or locate your device.

Set up BlackBerry Protect

BlackBerry Protect in your device settings, visit

on your device

http://protect.blackberry.com and sign in with your

To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Set the BlackBerry Protect

4. To be able to view the current location of your device on a map, tap Location Settings. Set the Location Services switch to On.

Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your BlackBerry ID.

Tutorial: Setting up BlackBerry Protect

This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on a BlackBerry 10 device.

Note: This tutorial is available in English only.

Start the tutorial http://docs.blackberry.com/tutorials/help/en

> BlackBerry Protect.

switch to On.

on a BlackBerry 10 device

User Guide Passwords and security

Setting security permissions for apps

BlackBerry 10 OS includes application permissions that are designed to let you control the information and features that an application can access on your contacts, pictures or the location of your device. Keep in mind that some applications require specific permissions to work. You can also help safeguard your device by downloading apps only from trusted sources, such as the BlackBerry World storefront.

When you open an app for the first time, your device might display a list of the files and features that the app wants to access. If something doesn't seem right to you, you can reject the app's request to access an item. For example, you might download a game that requests access to your messages, which might make sense if the game includes a feature to share your game score. However, if you aren't comfortable with the game having the ability to compose and view your email messages, you can turn off access to messages or delete the app. You can view or change permissions for most apps in your device settings.

For some apps, when you install the app, you are prompted to accept or decline all of the requested permissions. If you decline, the prompt will appear again the first time you open the app. You can't change the application permissions later unless you delete and reinstall the app.

BlackBerry device. For example, you can control whether an app can access your email,

Change or view app permissions

1. On the home screen, swipe down from the top of the screen.

2. Tap Image Settings > Security and Privacy

• To view permissions for a particular app, tap an app.

• To view which apps use a particular permission, tap All Permissions. Tap the permission that you want.

3. To turn on or turn off a permission, tap the switch.

Tip: If an app isn't working as you expect it to, consider setting all of the permissions the app requests to On.

> Application Permissions.

Securing your email

You can digitally sign or encrypt messages if you use a work email account that supports S/MIME-protected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or encrypting messages adds another level of security to email messages that you send from your device.

Your BlackBerry

device supports keys and certificates in the following file formats and file name extensions:

User Guide Passwords and security

• PEM (.pem, .cer)

• DER (.der, .cer)

• PFX (.pfx, .p12)

Set up S/MIME-protected messaging

You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.

1. Open a work email message with a certificate attachment. Touch and hold The certificate attachment icon .

2. Tap The Import Certificate icon .

4. If necessary, enter the password. Tap The Back icon .

5. Tap The More icon > The Settings icon > Secure Email.

7. If necessary, tap the S/MIME tab.

8. Set the S/MIME

9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.

10. Below Encryption Certificate

switch to On.

, in the drop-down list, tap the certificate that you imported.

Sign or encrypt a message

You must use a work email account that supports S/MIME-protected messages or IBM Notes mail encryption to send a signed or encrypted email message.

1. When you compose a message, slide your finger down on the screen.

2. In the drop-down list, tap a signing or an encryption option.

Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap More actions > The

Settings icon > Secure Email

. If necessary, tap S/MIME or NNE. Change the email security settings.

Secure email icons

Icon Description

Email signed with secure digital

signature

Encrypted email The email is encrypted. Verified digital signature The digital signature was successfully verified.

The email is digitally signed.

User Guide Passwords and security

Icon Description

Signature has not been verified There is not enough information to verify the digital signature. Signature cannot be verified The digital signature failed verification. Digital certificate attached A certificate is attached to the email. Trusted certificate The certificate chain is trusted. Certificate importing failed The importing of the certificate failed. Certificate chain error There is an error with the certificate chain. Certificate chain expired The certificate chain has expired. Certificate chain credentials

untrusted

Certificate chain credentials

revoked

The certificate chain is not trusted.

The certificate chain has been revoked.

Wipe your device to delete your data

Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.

1. On the home screen, swipe down from the top of the screen. Tap Image Settings

3. Type blackberry

4. Tap Delete Data When the security wipe is complete, your device is turned off automatically. To turn on your device, press the Power/

Lock key on the top of your device.

Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card and media card.

Delete your work space

If you no longer want to associate your device with your organization's network, you can remove only your work space. The apps and files stored in your personal space are left intact.

> Security and Privacy > Security Wipe. . .

CAUTION: Deleting the work space will permanently erase all of the content and files stored within it, such as work files, messages, pictures, and videos. To add a work account back to your device, you will need to contact your adminstrator.

1. On the home screen, swipe down from the top of the screen.

2. Tap Balance

> Delete.

User Guide Passwords and security

About BlackBerry Balance

BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat.

By default, your device uses the personal space. You can it use for activities such as taking pictures, downloading videos, playing games online, saving files to a media card, and posting on a social network.

In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to corporate intranet sites. Your work space can include a separate version of BlackBerry World that contains the applications you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data.

You can quickly switch between spaces from the home screen. You can access both personal data and work data from certain places, such as Search.

BlackBerry Balance, the device data, apps, and network access are separated so

Switch between your personal and work spaces

When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch between your personal and work spaces.

To differentiate between your work space and personal space, you can set a different wallpaper for your personal

Tip:

space.

Do one of the following:

• To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the middle of the screen. Tap

• To switch between spaces within Adobe Reader, Documents To Go Personal or Work.

• To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide your finger down. Tap Personal or Work.

BlackBerry device showing a directional arrow moving downwards from the top of the screen. Shows the switch between

Open Work Pictures or Open Personal Pictures.

, and File Manager, tap

spaces gesture.

The more tabs icon . Tap

Using Parental Controls

Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.

User Guide Passwords and security

Parental Controls settings are protected with a password, making them difficult to change or turn off without your knowledge. You can set your device so that the Parental Controls password is required to add an email or social networking account, or to purchase an app from the BlackBerry World storefront.

If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.

Note:

Restrict or limit access to features and content

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

3. Make sure that the Parental Controls

4. Enter the Parental Controls password.

5. Tap to change the options.

> Security and Privacy > Parental Controls.

switch is set to On.

Turn on encryption

1. On the home screen, swipe down from the top of the screen.

Tap Image Settings

3. Do any of the following:

> Security and Privacy > Encryption.

• Set the Device Encryption switch to On.

• Set the Media Card Encryption

CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete your BlackBerry encryption key.

device data including the encryption key. You can't access encrypted media card files without this

switch to On.

Import a certificate from your computer

1. Do one of the following:

• To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password.

• To import the certificate using a Wi-Fi connection, tap Storage and Access. Set the Access using Wi-Fi On. Type a storage access password. Tap Identification on Network and make note of the Username.

2. On your device, swipe down from the top of the home screen. Tap Settings Settings > About.

4. In the drop-down list, tap Network

5. In the Wi-Fi

6. On your computer, navigate to and copy a certificate file.

or USB section, make note of the IPv4 address.

switch to

User Guide Passwords and security

• If your computer uses a Windows

format: \\xxx.xxx.xxx.xxx.

• If your computer uses a Mac operating system, select

following format: smb://xxx.xxx.xxx.xxx.

7. Do one of the following:

• If your computer uses a Windows

username and storage access password.

• If your computer uses a Mac operating system, open the media/downloads

username and storage access password.

8. Paste the certificate into the media\downloads or media/downloads folder. On your device, tap Back > Security and Privacy >

10. Follow the instructions on the screen.

operating system, in a Run command, type the IP address in the following

Go > Connect to Server. Type the IP address in the

operating system, open the media\downloads folder. If necessary, enter the

folder. If necessary, enter the

Certificates > Import.

Managing VPN profiles

A VPN profile contains the information that you need to log in to your organization's network over a VPN or Wi-Fi connection. Depending on your organization, you might have more than one VPN profile on your BlackBerry device.

For more information on VPN profiles, contact your administrator.

Add a VPN profile

Before you begin: You need a Wi-Fi or VPN connection before you can add a new VPN profile. You might have one or more VPN profiles on your

for you. If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles might be automatically

added and you don't have to manually add a VPN profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of connection.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Complete the fields. If you don't have the required information, contact your administrator.

4. Tap Save

Network Connections > VPN > Add.

BlackBerry device, depending on the options that your administrator sets

About smart cards

You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages.

User Guide Passwords and security

Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card. Private key operations such as signing and decryption use the smart card. Public key operations such as verification and encryption use the public certificates on your device.

Using a smart card with your device

Use two-factor authentication

You can use a smart card and your BlackBerry device password to unlock your device.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Set the Smart Card User Authenticator

• To set your device to remember the format of the password that you type in a password field (numeric or

alphanumeric), set the Smart Password Entry switch to On

• To set your device to lock when you remove your smart card from your device or BlackBerry Smart Card Reader,

set the Lock on Card Removal switch to On.

• To set your device to use a smart card to unlock your device or your work space, in the Use Authenticator for

drop-down list, tap

Device or Work.

Security and Privacy > Device Password > Authenticator Settings.

switch to On.

Import a certificate from a smart card

Before you begin: You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a BlackBerry Smart Card Reader

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Follow the instructions on the screen.

that is paired with your device using Bluetooth technology.

Security and Privacy > Smart Card > Import Certificates.

Store your smart card password on your device

You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Set the PIN Caching

switch to On.

Security and Privacy > Smart Card.

User Guide Passwords and security

Turn off LED notifications for a smart card

The red LED flashes when your BlackBerry

1. On the home screen, swipe down from the top of the screen. Tap The Settings icon Settings >

3. Set the LED Activity Indicator

device accesses data on a smart card. You can turn off this indicator.

Security and Privacy > Smart Card.

switch to Off.

Frequently asked questions: Security

How do I reset my device password if I forget it?

Your BlackBerry security reasons, the only way that you can reset your password without knowing your current password is to delete all of your device data. You can do this by entering an incorrect device password multiple times.

BlackBerry recommends that you regularly create and save a backup file on your computer.

What content is in my work space and my personal space?

If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so that you have a work space and a personal space.

Open work apps appear with a Briefcase icon on the home screen. Depending on the rules set by your administrator, some apps and features might be available in your work space, personal

space, or both. The table below describes the default behavior for most apps.

device password can't be recovered or changed if you don't enter your current password correctly. For

Description Apps

These apps are available only in your work space and display work data.

These apps are available only in your personal space and display personal data.

Depending on the rules set by your administrator, you might have access to work contacts in the Phone, BBM messaging apps.

, and text

• BlackBerry Work Drives

• BlackBerry World for Work

• BBM

• BlackBerry Protect

• BlackBerry Story Maker

• BlackBerry World

• Calculator

• Camera

• Clock

User Guide Passwords and security

Description Apps

• Compass

• Facebook

• Media card

• Phone

• SIM card

• Smart Tags

• Text messaging

• Twitter

• Video camera

• Voice Activated Dialing

• Weather

• YouTube

These apps and features are available in your work space and personal space. Your work and personal data is displayed together.

These apps are available in your work space and personal space. Depending on which space you open an app in, you can access either your work data or personal data.

You can open two instances of these apps at the same time.

• BlackBerry Bridge

• BlackBerry Hub

• BlackBerry Remember

• Bluetooth

• Calendar

• Contacts

• NFC

• Search

• BlackBerry Maps

• Box

• Browser

• Documents To Go

• File Manager

• Music

• Password Keeper

• Pictures

• Videos

• Voice Control (icon appears in the personal space only)

Can I use personal apps on my work's network?

If your administrator turns on BlackBerry Balance your organization's Wi-Fi or VPN network.

technology, you or your administrator can only allow work apps to access

User Guide Passwords and security

To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen. Tap Balance

If personal apps aren't allowed to use your organization's networks and if a personal network isn't available, personal apps that need access to the Internet might not work.

. See the Personal App Connections section.

Where is my picture that I just took?

If your BlackBerry device uses accessible in the work space. Any pictures taken using your device camera, whether you opened the Camera app from your work or personal space, are stored in your personal space. All of your media card files are also stored in your personal space.

For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with your camera, but you can't use a picture that you downloaded from an email message sent to your work account.

BlackBerry Balance technology, attachments saved from work email messages are only

What happens to my device data if I leave my organization?

Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to secure your device if your device was lost or stolen.

If your administrator turns on device and leave your personal data and applications intact. Some of your personal data might be deleted from your device if it overlaps with your work data (for example, a personal contact who works in your organization).

If you prefer to keep your personal data intact and only remove work data from your device, contact your administrator.

BlackBerry Balance technology, your administrator can delete your work data from your

Work space and BlackBerry Balance

About BlackBerry Balance

BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and network access are separated so that you have a work space and a personal space. The separate spaces help you avoid activities such as accidentally copying work data into a personal app, or displaying confidential work data during a BBM Video chat.

In your work space, you can access your work email, contacts, and calendar, create work documents, and browse to corporate intranet sites. Your work space can include a separate version of you are allowed to download and use at work. If your work space is protected with a password, you must unlock your work space to reveal the details about your work data.

BlackBerry World that contains the applications

User Guide Passwords and security

You can quickly switch between spaces from the home screen. You can access both personal data and work data from certain places, such as Search.

Switch between your personal and work spaces

When BlackBerry Balance and work spaces.

To differentiate between your work space and personal space, you can set a different wallpaper for your personal

Tip:

space.

Do one of the following:

• To switch between pictures in your work space or personal space, in the Pictures app, slide your finger down on the

middle of the screen. Tap

• To switch between spaces within Adobe Reader, Documents To Go

Personal or Work.

• To switch between spaces from the home screen, in the middle of the home screen where all your apps appear, slide

your finger down. Tap Personal or Work.

BlackBerry device showing a directional arrow moving downwards from the top of the screen. Shows the switch between

technology is set up on your BlackBerry device, you can quickly switch between your personal

Open Work Pictures or Open Personal Pictures.

, and File Manager, tap

spaces gesture.

The more tabs icon . Tap

Lock your work space

If your BlackBerry your work space and continue to access personal files, personal apps, and personal data on your device.

1. If you don't have a work space password, to create one, on the home screen, swipe down from the top of the screen. Tap Balance

2. On the home screen, swipe down from the top of the screen.

device uses BlackBerry Balance technology to separate your work and personal activity, you can lock

> Set Password. Type a password.

• To immediately lock your work space, tap Briefcase .

• To automatically lock your work space after a set amount of time, tap Balance > Lock work space after

Change your work space password

1. On the home screen, swipe down from the top of the screen.

100

BlackBerry RFV120LW User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Get started

Getting to know your device

New in this release

What's different about BlackBerry 10?

Home screen, keys, and icons

Your device at a glance

Home screen at a glance

Application icons

Notification icons

Setup and activation

Set up your device

Set up email or other types of accounts on your device

Before you switch devices

Power and charging

Turn off your device

Charge your device

Lock your screen

Using the touch screen

Personalizing your device

Where do I find customer support?

Tutorial: Searching the Help app on a BlackBerry 10 device

How To demo videos

Overview

Video: Keys and features

Video: Using the touch screen

Video: BlackBerry Hub

Video: Keyboard and typing basics

Video: Searching your BlackBerry device

Video: Personalize your device

Setup

Video: Set up your BlackBerry device

Video: Transferring data to your new device

Video: Setting up accounts

Connections

Video: Connect to your computer with BlackBerry Link

Video: Making calls

Apps

Video: Browser basics

Video: Calendar basics

Video: Organizing tasks and notes with BlackBerry Remember

Video: Documents To Go - Getting Started

Video: Get Started with BBM

Media

Video: Taking pictures

Video: Taking pictures using the Time Shift mode

Video: Edit a picture

Video: Watching your videos

Video: Media sharing

Video: Creating stories with BlackBerry Story Maker

Device Switch

Before you switch devices

Backing up and switching devices

Transfer data to a new device using a computer and BlackBerry Link

Transfer data from a BlackBerry 7 device using a media card

Transfer data to a new device using BlackBerry Protect

Tutorial: Switching to a BlackBerry 10 device using a media card

After you switch devices

Troubleshooting: Device Switch

Display

Change your backlighting

Change your font size

Set a picture as your wallpaper

Change your display language

Change your device's regional settings

Lock your screen

Turn on rotation lock

Connect your device to an HDMI display

Take a screen shot of your device

Search

Search your device

Filter your search results

Change your search settings

Do more with your search results

Phone

Phone

Phone at a glance