BlackBerry RDC70UW, REM70UW, RDX70UW, RDD70UW User Manual

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BlackBerry Curve 9360 Smartphone

Help

Version: 7.0

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1456661-0610042045-001

Contents

Quick Help.......................................................................................................................................................................................................... 5

How to: Top 10................................................................................................................................................................................................... 5

Troubleshooting: Top 10.................................................................................................................................................................................... 8

Tips and shortcuts.............................................................................................................................................................................................. 13

Tips: Doing things quickly................................................................................................................................................................................... 13

Tips: Extending battery life................................................................................................................................................................................. 14

Tips: Finding apps............................................................................................................................................................................................... 15

Tips: Freeing and conserving storage space....................................................................................................................................................... 15

Tips: Updating your software............................................................................................................................................................................. 16

Tips: Keeping your information safe.................................................................................................................................................................. 17

Tips: Managing indicators.................................................................................................................................................................................. 17

Phone shortcuts................................................................................................................................................................................................. 18

Message shortcuts.............................................................................................................................................................................................. 19

File and attachment shortcuts........................................................................................................................................................................... 20

Typing shortcuts................................................................................................................................................................................................. 21

Media shortcuts................................................................................................................................................................................................. 22

Browser shortcuts.............................................................................................................................................................................................. 23

Calendar shortcuts............................................................................................................................................................................................. 24

Map shortcuts.................................................................................................................................................................................................... 24

Troubleshooting: Shortcuts................................................................................................................................................................................ 25

Phone................................................................................................................................................................................................................. 26

How to: Phone.................................................................................................................................................................................................... 26

Troubleshooting: Phone..................................................................................................................................................................................... 42

Voice commands................................................................................................................................................................................................ 45

How to: Voice commands................................................................................................................................................................................... 45

Troubleshooting: Voice commands.................................................................................................................................................................... 47

Messages............................................................................................................................................................................................................ 48

Email................................................................................................................................................................................................................... 48

Text messages.................................................................................................................................................................................................... 69

PIN messages...................................................................................................................................................................................................... 80

Attachments....................................................................................................................................................................................................... 87

Security options for messages............................................................................................................................................................................ 90

Files and attachments........................................................................................................................................................................................ 104

How to: Files....................................................................................................................................................................................................... 104

Troubleshooting: Files........................................................................................................................................................................................ 109

Media................................................................................................................................................................................................................. 111

Music.................................................................................................................................................................................................................. 111

Podcasts............................................................................................................................................................................................................. 118

Videos................................................................................................................................................................................................................. 124

Video camera..................................................................................................................................................................................................... 131

Camera............................................................................................................................................................................................................... 136

Pictures............................................................................................................................................................................................................... 143

Voice notes......................................................................................................................................................................................................... 150

Ring tones, sounds, and alerts............................................................................................................................................................................ 157

How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 157

Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 160

Browser.............................................................................................................................................................................................................. 161

How to: Browser................................................................................................................................................................................................. 161

Troubleshooting: Browser.................................................................................................................................................................................. 172

Calendar............................................................................................................................................................................................................. 173

How to: Calendar................................................................................................................................................................................................ 173

Troubleshooting: Calendar................................................................................................................................................................................. 180

Contacts.............................................................................................................................................................................................................. 182

How to: Contacts................................................................................................................................................................................................ 182

Troubleshooting: Contacts................................................................................................................................................................................. 189

Clock................................................................................................................................................................................................................... 190

How to: Clock..................................................................................................................................................................................................... 190

Troubleshooting: Clock....................................................................................................................................................................................... 193

Tasks and memos............................................................................................................................................................................................... 194

Create a task or memo....................................................................................................................................................................................... 194

Send a task or memo.......................................................................................................................................................................................... 194

Change or delete a task or memo...................................................................................................................................................................... 194

Change the status of a task................................................................................................................................................................................ 194

Hide completed tasks......................................................................................................................................................................................... 195

Show tasks in the calendar................................................................................................................................................................................. 195

Synchronizing tasks and memos......................................................................................................................................................................... 195

About categories................................................................................................................................................................................................ 197

Categorize a contact, task, or memo.................................................................................................................................................................. 197

Create a category for contacts, tasks, or memos............................................................................................................................................... 197

Turn off the prompt that appears before you delete items............................................................................................................................... 198

Typing................................................................................................................................................................................................................. 199

How to: Typing................................................................................................................................................................................................... 199

Troubleshooting: Typing..................................................................................................................................................................................... 204

Keyboard............................................................................................................................................................................................................ 205

How to: Keyboard............................................................................................................................................................................................... 205

Troubleshooting: Keyboard................................................................................................................................................................................ 206

Language............................................................................................................................................................................................................ 207

How to: Language............................................................................................................................................................................................... 207

Troubleshooting: Language................................................................................................................................................................................ 208

Screen display..................................................................................................................................................................................................... 209

How to: Screen display....................................................................................................................................................................................... 209

Troubleshooting: Display.................................................................................................................................................................................... 213

GPS technology................................................................................................................................................................................................... 214

How to: GPS technology..................................................................................................................................................................................... 214

Troubleshooting: GPS technology...................................................................................................................................................................... 215

Maps................................................................................................................................................................................................................... 216

How to: Maps..................................................................................................................................................................................................... 216

Troubleshooting: Maps...................................................................................................................................................................................... 220

Applications........................................................................................................................................................................................................ 222

How to: Applications.......................................................................................................................................................................................... 222

Troubleshooting: Applications........................................................................................................................................................................... 224

BlackBerry Device Software............................................................................................................................................................................... 230

How to: BlackBerry Device Software.................................................................................................................................................................. 230

Troubleshooting: BlackBerry Device Software................................................................................................................................................... 233

Manage Connections.......................................................................................................................................................................................... 234

Mobile network.................................................................................................................................................................................................. 234

Wi-Fi technology................................................................................................................................................................................................ 241

Bluetooth technology......................................................................................................................................................................................... 253

How to: Bluetooth technology........................................................................................................................................................................... 253

Troubleshooting: Bluetooth technology............................................................................................................................................................ 259

NFC technology.................................................................................................................................................................................................. 262

How to: NFC technology..................................................................................................................................................................................... 262

Troubleshooting: NFC technology...................................................................................................................................................................... 264

Power and battery.............................................................................................................................................................................................. 265

How to: Power and battery................................................................................................................................................................................ 265

Memory and media cards................................................................................................................................................................................... 267

How to: Memory and media cards..................................................................................................................................................................... 267

Troubleshooting: Memory and media cards...................................................................................................................................................... 270

Search................................................................................................................................................................................................................. 272

How to: Search................................................................................................................................................................................................... 272

Troubleshooting: Search.................................................................................................................................................................................... 275

SIM card.............................................................................................................................................................................................................. 276

How to: SIM card................................................................................................................................................................................................ 276

Security............................................................................................................................................................................................................... 279

How to: Security................................................................................................................................................................................................. 279

Troubleshooting: Security.................................................................................................................................................................................. 309

Service books and diagnostic reports................................................................................................................................................................. 311

Accept, delete, or restore a service book........................................................................................................................................................... 311

Run a diagnostic report...................................................................................................................................................................................... 311

View, submit, or delete a diagnostic report....................................................................................................................................................... 311

Set a default recipient for diagnostic reports..................................................................................................................................................... 312

I can't run or submit a diagnostic report............................................................................................................................................................ 312

Find your smartphone model number and version of the BlackBerry Device Software.................................................................................... 312

Synchronization.................................................................................................................................................................................................. 313

How to: Synchronization.................................................................................................................................................................................... 313

Troubleshooting: Synchronization..................................................................................................................................................................... 316

Accessibility options........................................................................................................................................................................................... 318

How to: Accessibility.......................................................................................................................................................................................... 318

Calculator........................................................................................................................................................................................................... 323

Use the calculator............................................................................................................................................................................................... 323

Convert a measurement..................................................................................................................................................................................... 323

Glossary.............................................................................................................................................................................................................. 324

Legal notice........................................................................................................................................................................................................ 329

RIM Confidential and Proprietary Information - Approved Third Parties

Quick Help

How to: Top 10

BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.

Set up an email address

1. On the Home screen, click the Setup icon.

2. In the Setup section, click the Email Accounts icon.

3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmation

message. To view and manage your email messages, on the Home screen, click the Messages icon.

Note: In some cases, you might see the following options. If so, select one of the options.

• Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts

(for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.

• Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate your

smartphone with your work email account using the BlackBerry® Enterprise Server.

If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new email address for your smartphone, and do not see this option, contact your administrator or wireless service provider.

Related information

Change options for your personal email account, 62

About downloading apps with the BlackBerry App World

With the BlackBerry App World, you can search for and download games, themes, social networking apps, personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to your smartphone over the wireless network.

If you don't already have the BlackBerry App World on your smartphone, you can download it at

www.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerry

App World icon. Press the key > Help.

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerry App World™ storefront. You might also be able to download apps from a web page (try visiting mobile.blackberry.com from your BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an app over the wireless network. For more information, contact your wireless service provider.

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Transfer a file from your computer to your smartphone using your smartphone as a USB memory drive

You must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associated with your media files when you transfer files between your BlackBerry smartphone and your computer.

1. Connect your smartphone to your computer using a USB cable.

2. Do one of the following:

• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.

• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone, select the media transfer option.

3. If necessary, type a password. Your smartphone appears as a drive on your computer.

4. Drag a file from a location on your computer to a folder on your smartphone.

To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.

Related information

Transfer your media files from your computer to your smartphone using BlackBerry Desktop Software, 115

Synchronize email over the wireless network

You can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, which will synchronize your email over the wireless network.

1. On the Home screen, click the Messages icon.

Press the

3. If the Message Services field appears, set this field to the appropriate email account.

4. Select the Wireless Reconcile checkbox.

Press the

key > Options > Email Reconciliation.

key > Save.

Copy contacts from your SIM card to your contact list

Depending on your wireless service provider and wireless network, this feature might not be supported.

In the contact list, press the

Press the key > Copy All To Contacts.

Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.

Related information

Add a contact, 182

key > SIM Phone Book.

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Send a text message

The number of recipients that you can send a text message to depends on your wireless service provider.

1. On the Home screen, click the Text Messages icon.

Press the

3. In the To field, do one of the following:

• Type a contact name.

• Press the

• Type a phone number that can receive text messages (including the country code and area code). For languages with non-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.

• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.

4. Type a message.

Press the

Related information

Personal distribution lists, 187 I can't send messages, 10 Attach a media file, contact card, appointment, or location to a text message, 71

key > Compose Text Message.

key > Choose Contact. Click a contact.

key on the keyboard.

View location on a map from the compass

You can view the compass and your location on a map at the same time.

1. On the Home screen or in the Applications folder, click the Compass icon.

Press the key > Location on Map.

To return to the Compass application, press the

Related information

Navigate to a destination, 0

key > Close.

Lock or unlock your smartphone

You can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphone password, you can also lock your smartphone with a password.

Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain period of time, your smartphone might lock with a password automatically.

Do one of the following:

• To lock the keyboard, press the

• To unlock the keyboard, press the key again.

• To lock your smartphone with a password, on the Home screen or in a folder, click the icon.

• To unlock your smartphone, enter your password. Press the

key on the top of your smartphone.

key.

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Turn on or turn off a network connection

You should keep network connections turned off in certain places, such as on an airplane or in a hospital. For more information, see the Safety and Product Information booklet for your BlackBerry® smartphone.

On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.

• To turn on a network connection, select the checkbox beside a connection type.

• To turn off a network connection, clear the checkbox beside a connection type.

• To turn on the network connections that were turned on previously, click Restore Connections.

Related information

Turn on or turn off data service or set roaming options, 237 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252 I can't connect to the mobile network, 240 I can't connect to a Wi-Fi network, 252

Turn off Word Substitution

1. On the Home screen or in a folder, click the Options icon.

2. Click Typing and Input > Typing.

3. For a keyboard, click Advanced Style Options.

4. Clear the Spelling check box.

Press the

key > Save.

Troubleshooting: Top 10

Save time and maximize your efficiency with these quick tips.

I can't make or receive calls

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing.

• If you have traveled to another country and you haven't changed your smart-dialing options, dial the full phone number, including the country code and area code, for your contact.

• If you're not receiving calls, verify that call blocking and call forwarding are turned off.

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• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your phone number is set as your active phone number.

• If you have more than one phone number associated with your smartphone, verify that the phone number that you want to make calls from and receive calls to is set as your active phone number.

• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry® Mobile Voice System. From the Home screen, press the MVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registration fails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerry MVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify that call forwarding is turned off.

Related information

Fixed dialing and smart dialing, 33 Call waiting, call forwarding, and call blocking, 31 Switch the active phone number, 38

key. Press the key. Click Options. Click BlackBerry

I'm not receiving messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, you should receive messages when you return to a wireless coverage area.

• Reset your smartphone. Connect to the network and try again.

• If you created an email address or added an existing email address to your smartphone using the email setup screen in the Setup application, verify that you have received an activation message on your smartphone from the BlackBerry® Internet Service. If you haven't received an activation message (the message might take a short period of time to arrive), in the Setup application, open the email setup screen to send a service book to your smartphone.

• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screen or in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the Register Now.

• Verify that data service is turned on.

• If you use email filters, verify that the options for email filters are set correctly.

• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, that you want to receive email from.

• Verify that your smartphone is not blocking messages. For more information, contact your administrator.

Related information

Change, prioritize, or delete an email filter, 52 Forward messages from a specific email folder to your smartphone, 59

key >

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I can't send messages

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phone number for your contact.

• Generate an encryption key.

• Verify that data service is turned on.

• Resend the message.

Related information

Generate an encryption key, 284 Wireless coverage indicators, 234 Change or delete a contact, 183 Turn on or turn off a network connection, 8 Turn on or turn off data service or set roaming options, 237 Wireless coverage indicators, 234 Turn on or turn off a network connection, 8 Options for email filters, 51 Turn on or turn off data service or set roaming options, 237 Resend a message, 48

I forget my smartphone password

If you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® Enterprise Server, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the only way you can reset your password without knowing your current password is to delete all your smartphone data. You can do this by exceeding the number of allowed password attempts.

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when you delete your smartphone data, you might also delete the data on your media card. For more information, contact your administrator.

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

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My smartphone isn't ringing or vibrating when I receive a call or message

Try the following actions:

• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile isn't set to All Alerts Off or Silent.

• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field isn't set to Silent and that the Vibration field isn't set to Off.

The screen turns off

When you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You can change the length of time that the backlight stays on when you aren't touching your smartphone.

To turn on the screen, click the trackpad or press a key.

Related information

Set options for backlighting, 209

Email messages aren't reconciling over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless email reconciliation is turned on.

• Reconcile email messages manually.

Organizer data isn't synchronizing over the wireless network

Try the following actions:

• Verify that your BlackBerry® smartphone is connected to the wireless network.

• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application, and MemoPad.

• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.

I can't pair with a Bluetooth enabled device

Try the following actions:

• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.

• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetooth enabled device.

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• If your BlackBerry smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry smartphone discoverable for a short period of time. Many car kits need to discover your BlackBerry smartphone rather than your BlackBerry smartphone discovering the car kit. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen. Bluetooth enabled devices can detect your BlackBerry smartphone for 2 minutes.

• Turn off encryption for Bluetooth connections between your BlackBerry smartphone and the Bluetooth enabled device. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. Click

Networks and Connections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clear the Encryption check box. Press the key > Save.

Related information

Make your BlackBerry smartphone discoverable, 256

The media player screen closes

If you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance of your BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amount of time before the media player screen closes.

Related information

Change the amount of time before the media player screen closes, 114

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Tips and shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Tips: Doing things quickly

For full instructions, click the links under Related information at the bottom.

Access popular options such as changing your ring tone, setting the alarm, viewing notifications, and turning on or turning off network connections.

See all the apps and folders on the Home screen, or minimize the panel and view the wallpaper.

Switch to another app.

Open an app with a convenience key. Press a convenience key on the side of your smartphone.

Use pop-up menus. Pop-up menus provide common available actions, and appear

Switch to the Favorites, Media, Downloads, and Frequent panels.

Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the

Change options for the Home screen such as the wallpaper.

Related information

Change what happens when you type on the Home screen, 0 Assign an application to a Convenience key, 205 Keep an application running in the background and switch to another application, 223

Highlight and click the areas at the top of the Home screen.

On the navigation bar, click All.

Press and hold the key. Click an app.

Note: The other app might still be running in the background.

Note: You can customize which app a convenience key opens.

in the center of the screen. For example, you can use the popup menu in a message to file, forward, or reply to the message. To open a pop-up menu, press and hold the trackpad. To select a command, click the trackpad.

On the Home screen, highlight All on the navigation bar and slide your finger on the trackpad right or left.

key > Mark as Favorite.

On the Home screen, press the key > Options.

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Tips: Extending battery life

For full instructions, click the links under Related information at the bottom.

Set your BlackBerry® smartphone to turn on and turn off automatically.

You can set your smartphone to turn off while you aren't using it for an extended period, like when you sleep. Data you receive when the smartphone is turned off automatically updates when the smartphone turns on.

Set backlighting to remain on for a shorter period of time, and lower its brightness.

Turn off network connections you aren't using. On the Home screen, click the connections area at the top of

Close apps when you're finished with them.

When you switch from one app to another, some apps, such as the Browser app or the Music app, run in the background, which uses battery power.

Switch your vibrating notifications to sound notifications or LED notifications, lower the volume of your sound notifications, or select a shorter ring tone.

Delete the original text from a reply message.

If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash icon

Keep your battery connections clean.

Keeping the battery clean extends the life of your battery.

On the Home screen or in a folder, click the Options icon. Click Device > Auto On/Off.

On the Home screen or in a folder, click the Options icon. Click Display > Screen Display.

the screen, or click the Manage Connections icon. Click a network connection to clear the checkbox.

In an app, press the key > Close.

On the Home screen, click the Sound and Alert Profiles icon. Click Change Sounds and Alerts.

When you are replying to a message, press the key >

Delete Original Text.

at the bottom of the screen until the flash off indicator appears.

Every few months, use a cotton swab or dry cloth to clean the metal contacts on the battery and the smartphone.

Related information

Delete the original text from a reply message, 50 Change your ring tone, notifiers, or reminders, 27 Turn on or turn off a network connection, 8 Set options for backlighting, 209

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Set your smartphone to turn on and turn off automatically, 265

Tips: Finding apps

Look in a folder on your Home screen. Some apps are located in folders on your Home screen. Click

a folder to see what apps are inside.

Make all hidden apps visible on the Home screen.

Search for an app. On the Home screen, start typing the app name.

Verify that the app is installed. On the Home screen or in a folder, click the Options icon. Click

On the Home screen, press the key > Show All Icons. To

unhide the app, highlight it and then click Hide Icon to clear the check mark. If the icon is hidden in other panels, you can unhide the icon in all panels, or in the current panel only. If Show All Icons does not appear in the menu, there are no apps hidden from view.

Device > Application Management. If the app is listed, it is installed on your BlackBerry® smartphone.

Tips: Freeing and conserving storage space

Try to maintain at least 400 KB of available application storage on your BlackBerry® smartphone. If you find that your smartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for email, calendar entries, and media files might help you conserve storage space.

Check how much free storage space you have.

Delete unneeded files. On the Home screen or in a folder, click the Files icon. Find and

Delete browsing history and clear the cache.

Reduce the amount of time that your smartphone stores email messages and calendar entries.

Stop storing sent messages on your smartphone.

On the Home screen or in a folder, click the Options icon. Click Device > Storage.

highlight a file. Press the key > Delete.

On the Home screen, click the Browser icon. Press the

key > Options. Go to the Clear Browsing Data section.

On the Home screen, click the Messages icon or Calendar icon.

Press the key > Options.

On the Home screen, click the Messages icon. Press the

key > Options > Email Preferences.

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Receive only the first section of long email messages, and choose whether to download more.

Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to

Reduce the size of pictures you take.

Related information

Move, rename, or delete a file, 107 Receive only the first section of long email messages, 61 Change the size of pictures that you take, 137 View the amount of available storage space on your smartphone, 225 Set how long your smartphone stores messages, 60 Stop storing messages sent from your computer on your smartphone, 60 Stop storing messages sent from your smartphone on your computer, 60 Change how long your smartphone stores calendar entries, 180 Keep an application running in the background and switch to another application, 223 The application memory on my smartphone is low, 270

On the Home screen, click the Messages icon. Press the

key > Options > Message Display and Actions.

32 GB. Only microSD media cards are supported.

On the Home screen, click the Camera icon. Press the

key > Options.

Tips: Updating your software

Updated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able to update the software from either your computer or your smartphone. Research In Motion recommends that you regularly create and save a backup file on your computer, especially before you update any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.

Check to see if there is updated BlackBerry Device Software that you can download over the network.

Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. Click

Set your BlackBerry Desktop Software to check for updates automatically.

Depending on your smartphone model, this feature might not be supported. On the Home screen or in a folder, click the

Options icon. Click Device > Software Updates.

Check for Updates. Connect your smartphone to your

computer.

For instructions, see the Help in BlackBerry Desktop Software.

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Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.

Related information

BlackBerry Device Software, 230

Tips: Keeping your information safe

You can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised, such as avoiding leaving your smartphone unattended.

Set a smartphone password On the Home screen or in a folder, click the Options icon. Click

Security > Password.

Encrypt contacts and files On the Home screen or in a folder, click the Options icon. Click

Security > Encryption.

Back up your smartphone data to your computer Use the backup tool in the BlackBerry® Desktop Software to

back up your smartphone data to your computer. To download the BlackBerry Desktop Software, from your computer, visit

www.blackberry.com/desktop and select the appropriate

option for your computer.

Back up your smartphone data to a media card On the Home screen, click the Setup icon. In the Setup section,

click Device Switch > Save Data.

Related information

Set a smartphone password, 279 Turn on encryption, 270

Tips: Managing indicators

Indicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform you of the status of something, such as the battery or network connection. Indicators often appear on app icons, new content within apps, and at the top of the Home screen.

Remove the new item indicator

Open each item that has this indicator. For example, to remove it from the Messages icon, click the icon.

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Remove the unopened message indicator

Identify an indicator

Phone shortcuts

In the Messages app, do one or more of the following:

• Open all of your messages by clicking on them. If you can't find all of your unopened messages in your inbox, look in your messages folders.

• Mark a message as opened. Highlight a message. Press the

key > Mark Read.

• Mark all messages that are prior to a date as opened.

Highlight a date field. Press the key > Mark Prior

Read.

• You might be able to identify an indicator by seeing the icon of the application that the indicator refers to. To see a complete list of applications on your BlackBerry® smartphone and their icons, on the Home screen or in a folder, click the Options icon. Click Device > Application Management.

• For a complete list of indicators, visit www.blackberry.com/docs/smartphones. Click your smartphone model, and then click the Icons guide.

Depending on the typing input language that you're using, some shortcuts might not be available.

Change your ring tone

Check your voice mail Press and hold 1.

Set up a speed dial for a contact From the Home screen or in the phone application, press and hold the key

Add an extension to a phone number Press the Alt key and X. Type the extension number.

Type a letter in a phone number field Press the Alt key and the letter key.

Insert a plus sign (+) when typing a phone number Press O

Turn on or turn off the speakerphone during a call Press the key on the keyboard.

Stop listening to a call with a wireless headset Press the key on the keyboard.

From the Home screen, press the key. Press the key > Phone

Ring Tones.

that you would like to assign speed dial to.

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Change the active phone number

From the Home screen, press the key. Click your phone number at

the top of the screen. Click a phone number.

Message shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

In a message

Reply to a message Press R

Reply to all in an email or a PIN message Press L

Forward a message Press F

File an email message Press I

View or hide the email address of a contact Highlight the contact in the To or From field. Press Q.

Move to the next message Press N

Move to the previous message Press P

In your message inbox

Open a message

Compose a message from a message inbox Press C

Mark a message as read or unread Press the Alt key and U.

Add a flag to a message Press W

View all flagged messages Press the Alt key and F.

View received messages and received call logs Press the Alt key and I.

View draft and sent messages Press the Alt key and O.

View voice mail messages Press the Alt key and V.

View text messages Press the Alt key and S.

View call logs Press the Alt key and P.

View all your messages

Press the key.

Move around your message inbox

Move up a screen

Press the Shift key and the Space key.

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Move down a screen Press the Space key.

Move to the top of a message inbox Press T

Move to the bottom of a message inbox Press B

Move to the next unread item Press U

Move to the next related message Press J

Move to the previous related message Press K

File and attachment shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Search for text in a file or an attachment Press F

Move to the last cursor position after closing and reopening a file or an attachment

Press G

In a spreadsheet

Move to a specific cell Press G

View the content of a cell Press the Space key

Switch worksheets Press V. Click a worksheet.

View or hide columns or rows Press H

In a presentation

Switch presentation views

Move to the next slide when viewing a presentation in slide view

Move to the previous slide when viewing a presentation in slide view

Move to the last cursor position after closing and reopening a presentation that you were viewing in text view or in text and slide view

Press M

Press N

Press P

Press G

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Typing shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period Press the Space key twice. The next letter is capitalized.

Insert an at sign (@) or a period (.) in an email address field Press the Space key.

Capitalize a letter Press and hold the letter key until the capitalized letter

appears.

Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,

press the Left Shift key or Right Shift key.

Type a symbol Press the Symbol key. Type the letter that appears below the

symbol.

Type the alternate character on a key Press the Alt key and the character key.

Type an accented or special character Press and hold the letter key and, on the trackpad, slide your

finger left or right. For example, to type ü, press and hold U and slide your finger left until ü appears. Release the letter key when the accented or special character appears.

Type a number in a text field Press and hold the Alt key and press the number key.

Type a number in a number field Press a number key. You do not need to press the Alt key.

Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,

press the Left Shift key or Right Shift key.

Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger up or down.

Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,

slide your finger left or right.

Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/

Delete key.

Copy highlighted text Press the Alt key and click the trackpad.

Paste text Press the Left Shift key or Right Shift key and click the trackpad.

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Media shortcuts

Depending on the typing input language that you're using, some shortcuts might not be available.

Audio and video files

Pause an audio or video file Press the Mute key on the right side of your BlackBerry®

smartphone.

Resume playing an audio or video file Press the Mute key again.

Play the next song Press and hold the Volume Up key on the right side of your

smartphone.

Play the previous song Press and hold the Volume Down key on the right side of your

smartphone.

Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turns

on.

Pictures

Zoom in Press I

Zoom out Press O

Pan up Press 2

Pan down Press 8

Pan right Press 6

Pan left Press 4

Rotate Press L

Camera and video camera

Zoom in before you take a picture or record a video

Zoom out before you take a picture or record a video Press the Volume Down key.

Take a picture Press the Convenience key on the right side of your

Press the Volume Up key.

smartphone.

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Browser shortcuts

To use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input language that you are using, some shortcuts might not be available.

Insert a period (.) in the web address field Press the Space key.

Insert a slash mark (/) in the web address field Press the Shift key and the Space key.

Stop loading a web page Press the Escape key.

Close the browser Press and hold the Escape key.

On a web page

Quickly switch between tabs Press W

Zoom in to a web page Press I

Zoom out from a web page Press O

Go to the start page Press G

Return to the home page Press H

Open the bookmark list Press K

Add a bookmark Press A

View a list of web pages that you have visited recently

Refresh a web page Press R

Find text on a web page Press F. To find the next instance of the text, press V.

Open the browser options Press S

Press Y

Move around a web page

Move up a screen

Move down a screen Press the Space key.

Move to the top of a web page Press T

Move to the bottom of a web page Press B

Related information

Turn on browser shortcuts, 162

Press the Shift key and the Space key.

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Calendar shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable Quick Entry check box.

Schedule an appointment Press C

Change to Agenda view Press A

Change to Day view Press D

Change to Week view Press W

Change to Month view Press M

Move to the next week, month, or day in Agenda view Press the Space key.

Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.

Move to the current date Press T

Move to a specific date Press G

Map shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

Zoom in to a map

Zoom out from a map Press O

Move to the next direction on a route Press N

Move to the previous direction on a route Press P

Press I

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Troubleshooting: Shortcuts

I can't use a shortcut

Depending on the typing input language that you're using, some shortcuts might not be available.

Try changing the typing input language.

Related information

Change the language, 207

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Phone

How to: Phone

Phone icons

These icons appear at the top of the Home screen and in the Phone application.

Missed call Received call

Placed call Voice mail message

Phone basics

Find your phone number

Do one of the following:

•

To view your active phone number, from the Home screen, press the of the screen.

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phone numbers, from the Home screen, press the service plan supports text messaging, the first phone number in the list is the phone number that you use to send and receive text messages.

key.Click the phone number at the top of the screen. If your wireless

key.Your phone number appears at the top

Related information

About multiple phone numbers, 37 My phone number appears as Unknown in the Phone application, 43

Make a call

1. Do one of the following:

•

If your BlackBerry® smartphone is unlocked, press the key.

• If your smartphone is locked and you don't want to unlock it, press the

2. Type a phone number or contact name.

Press the

To end the call, press the key.

Related information

Add a pause or a wait to a phone number, 182

key.

key > Place Call.

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Available voice commands, 45 Turn on dialing from the Lock screen, 38 Sort phone numbers or contacts on the Phone screen, 38 I can't make or receive calls, 8

Answer or end a call

Press the key.

To end a call, press the key.

Related information

Change your ring tone, notifiers, or reminders, 27 I can't make or receive calls, 8

Answer a second call

Depending on your wireless service provider and wireless network, this feature might not be supported.

During a call, press the

• To answer the incoming call and place the current call on hold, click Answer - Hold Current.

• To answer the incoming call and end the current call, click Answer - Drop Current.

To return to the first call, press the key > Swap or Flash.

key.

Change your ring tone, notifiers, or reminders

In addition to changing the tone, you can also change options for notifcation during calls, volume, LED, and vibration.

1. On the Home screen, click the Sound and Alert Profiles icon.

2. Click Change Sounds and Alerts > Sounds for Selected Profile.

• To change your ring tone, click Phone.

• To change notifiers or reminders, click to expand a section. Click an option.

3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:

• Click a tone.

• To use a song that is on your BlackBerry® smartphone or on a media card, click All Music. Find and click a song.

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.

• To use a preloaded alert, click All Alerts. Find and click an alert.

Press the

Related information

Add or delete a custom profile, 158 Add a contact alert, 158 I can't change the number of times that my smartphone rings, 43

key > Save.

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Mute a call

During a call, press the Mute key on the right side of your smartphone.

To turn off mute, press the Mute key again.

Place a call on hold

If your BlackBerry® smartphone is connected to a CDMA network, you can't place a call on hold.

During a call, press the key > Hold.

To resume a call, press the key > Resume.

Turn on the speakerphone

CAUTION: Don't hold the BlackBerry® smartphone near your ear while you use the speakerphone. Hearing damage can occur. For more information, see the Safety and Product Information booklet for your smartphone.

During a call, press the key on the keyboard.

To turn off the speakerphone, press the

key again.

Dial an extension

1. Press the X key.

2. Type the extension number.

Dial using numbers or letters

When you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter on a conventional phone keypad.

• To type a number, press a number key.

• To type a letter, press and hold the Alt key. Press the letter key.

Switch applications during a call

During a call, press the

Note: If you switch to a different application and you want to end the call, press the key.

key > Switch Application.

About using a headset

You can purchase an optional headset to use with your BlackBerry® smartphone.

If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call. Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.

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Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume of audio or video files.

For more information about using the headset, see the documentation that came with your headset.

Emergency calls

About emergency calls and Emergency Callback Mode

If you're outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you can call only emergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone is locked. Depending on your smartphone model and the wireless network that your smartphone is connected to, your smartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wireless network is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless network automatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).

Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies. Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interference issues.

If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters Emergency Callback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless service provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency Callback Mode, you can't send and receive messages or browse web pages.

If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology to find your approximate location.

Related information

About GPS technology, 0

Make an emergency call

Do one of the following:

• If your keyboard or BlackBerry® smartphone is unlocked, from the Home screen, press the emergency number. Press the key.

• If your smartphone is locked, press the

• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type the emergency number. Press the

key.

key > Emergency. Press the key.

Volume

Adjust the volume

• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.

• To decrease the volume, press the Volume Down key on the right side of your smartphone.

key. Type the

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• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again. If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but they can't hear you.

Related information

Mute a call, 28 Amplify the volume using the audio boost feature, 113 Improve sound quality for media files, 113

Change the default volume for calls

You can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.

From the Home screen, press the

Press the key > Options > In-call Settings.

3. Change the Default Call Volume field.

Press the key > Save.

key.

Improve sound quality during a call

You can't change sound quality when you are using a Bluetooth® enabled headset.

During a call, press the key > Enhance Call Audio.

2. Select a Boost Bass or Boost Treble option.

Improve sound quality for all calls

You can't change sound quality when you are using a Bluetooth® enabled headset.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

3. Change the Phone Call Audio field or Headset Call Audio field.

Press the key > Save.

Speed dial

Set up speed dial for a contact

From the Home screen, press the key.

Press the key > View > Speed Dial List.

3. In the Speed Dial Numbers list, click an unassigned key.

4. Click a contact.

5. If necessary, click a phone number for the contact.

To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold the key that you assigned to the contact.

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Change the contact that is assigned to a speed dial key

From the Home screen, press the key.

Press the

3. Highlight a contact or phone number.

Press the key.

• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.

• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dial

key.

• To delete the contact from the Speed Dial Numbers list, click Delete.

key > View > Speed Dial List.

Call waiting, call forwarding, and call blocking

Turn on call waiting

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

From the Home screen, press the

Press the key > Options > Call Waiting.

3. Select the Enabled checkbox.

Press the key > Save.

key.

To turn off call waiting, clear the Enabled checkbox.

About call forwarding

Depending on your wireless service provider, one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones.

For more information, contact your wireless service provider.

Forward calls

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

From the Home screen, press the

Press the key > Options > Call Forwarding.

• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Calls

field to a call forwarding number.

• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and If Not Reachable fields to a call forwarding number.

key.

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Press the key > Save.

Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.

To stop forwarding calls, change the Forward Calls field to Never.

Add, change, or delete a call forwarding number

To perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.

1. From the Home screen, press the Send key.

Press the key > Options > Call Forwarding.

Press the key.

•

To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.

•

To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Change the phone number. Press the key on the keyboard.

• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.

Press the

key > Close.

About call blocking

The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also block all outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.

To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider and wireless network, this feature might not be supported.

Block calls

To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password.

From the Home screen, press the

Press the key > Options > Call Barring.

3. Highlight a call blocking option.

Press the key > Enable.

5. Type your call blocking password.

To stop blocking calls, highlight a call blocking option. Press the

key.

key > Disable.

Change the call blocking password

From the Home screen, press the key.

Press the key > Options > Call Barring.

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Press the key > Change Password.

Fixed dialing and smart dialing

Depending on your wireless service provider and wireless network, this feature might not be supported.

About fixed dialing

If you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers (for example, 911 or 112).

If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixed dialing list.

To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.

Turn on fixed dialing

To perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

From the Home screen, press the key.

Press the key > Options > FDN Phone List.

Press the key > Enable FDN Mode.

4. Type your PIN2 code.

Press the key on the keyboard.

To turn off fixed dialing, press the key > Disable FDN Mode.

Related information

I can't make or receive calls, 8

Add, change, or delete a contact in your fixed dialing list

To perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code.

1. From the Home screen, press the Send key.

Press the key > Options > FDN Phone List.

• To add a contact, press the number.

• To change a contact, press the

• To delete a contact, highlight a contact. Press the key > Delete.

Press the key > Save.

key > New. Type your PIN2 code. Press the key. Type a name and phone

key > Edit. Change the contact information.

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About smart dialing

With the smart-dialing feature, you can set a default country code and area code for phone numbers in the Contacts application so that you don't have to dial a country code and area code each time that you make a call, unless the country code or area code are different from the default codes that you set. Some country codes are not supported by the smart-dialing feature.

In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so that you can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from that organization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing out the main phone number for the organization.

Related information

I can't make or receive calls, 8

Set options for dialing extensions

From the Home screen, press the

Press the key > Options > Smart Dialing.

3. In the Number field, type the main phone number for an organization.

4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension.

5. In the Extension Length field, set the default length for extensions.

Press the key > Save.

key.

Set the default country code and area code

From the Home screen, press the key.

Press the key > Options > Smart Dialing.

3. Set the Country Code and Area Code fields.

4. If necessary, set the Local Country Code field and International Dialing Digits field.

5. In the National Number Length field, set the default length for phone numbers in your country.

Press the key > Save.

Note: When you determine the default length for phone numbers, include your area code and local number, but don't include your country code or the National Direct Dialing prefix.

Conference calls

About conference calls

You can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing service has provided you with a conference call bridge number, you can create conference call meetings in the calendar on your smartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter the

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conference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don't have to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you can create a conference call by calling other contacts and joining the calls together.

Related information

Conference call meetings, 177

Make a conference call

Depending on your wireless service provider or your wireless service plan, this feature might not be supported.

If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.

During a call, press the

2. Type a phone number or highlight a contact.

Press the key.

During the new call, press the key to join your first contact to the conference call.

5. To join another contact to the call, repeat steps 1 to 4.

Related information

Place a call on hold, 28

key > Add Participant.

Create a phone number link for a conference call

1. Type a phone number for the conference call bridge.

2. Type X and the access code.

Speak privately with a contact during a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the

2. Click a contact.

To return to the conference call, press the key > Join Conference.

key > Split Call.

Disconnect a contact from a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

During a conference call, press the key > Drop Call.

2. Click a contact.

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Leave a conference call

You can perform this task only if you make a conference call by joining calls together, and not if you create a conference call meeting in the calendar.

If you make a conference call, you can leave the conference call and the call continues without you. Depending on your wireless service provider, this feature might not be supported.

During a conference call, press the key > Transfer or Flash.

Call logs

About call logs

Call logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placed call indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimated duration of the call. For more information about the exact duration of a call, contact your wireless service provider.

The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set your call logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, a missed call indicator might also appear at the top of the Home screen.

You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on your BlackBerry® smartphone for 30 days.

Send a call log

From the Home screen, press the key.

2. Highlight a call log.

Press the key > View > History.

4. Highlight a call log.

Press the key > Forward.

Delete call logs

From the Home screen, press the key.

2. Do one of the following:

• To delete a single call log, highlight a call log.

• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up or down. Release the Shift key.

Press the key > Delete.

Add, change, or delete call log notes

From the Home screen, press the key.

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2. Highlight a call log.

Press the key > View > History.

4. Click a call log.

Press the

• To add notes, click Add Notes. Type call notes.

• To change notes, click Edit Notes. Change the call notes.

• To delete notes, click Edit Notes. Press the

Press the key > Save.

key.

key > Clear Field.

View or hide call logs in the Messages application

You can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.

From the Home screen, press the

Press the key > Options > Call Logs and Lists.

• To show recent and missed calls in the Messages application, select the All Calls option.

• To hide call logs in the Messages application, select the None option.

Press the key > Save.

key.

Multiple phone numbers

About multiple phone numbers

When you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number that you use as your active phone number. You have multiple phone numbers associated with your smartphone if one of the following situations applies:

• Your smartphone uses a SIM card and your SIM card supports more than one phone number.

• Your wireless service provider has set up your smartphone to support more than one phone number.

• Your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry® MVS Client phone number.

If your SIM card supports more than one phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls and receive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.

If your wireless service provider has provided you with a phone number, and your organization has provided you with a BlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to all phone numbers. If you're already on a call, you can receive calls to all phone numbers.

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If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top of the screen in the phone application is the phone number that you use to send and receive text messages.

You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.

Switch the active phone number

From the Home screen, press the key.

2. Click your phone number at the top of the screen.

3. Click the phone number that you want to set as the active phone number.

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Phone options

Turn on dialing from the Lock screen

1. On the Home screen or in a folder, click the Options icon.

2. Click Security > Password.

3. Select the Allow Outgoing Calls While Locked check box.

Press the

key > Save.

Sort phone numbers or contacts on the Phone screen

From the Home screen, press the

Press the key > Options > Call Logs and Lists.

• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.

• To sort contacts alphabetically by contact name, change the Phone List View field to Name.

• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.

Press the key > Save.

Related information

Turn on dialing from the Lock screen, 38

key.

Hide or display your phone number when you make calls

Your wireless network can override the option that you choose.

From the Home screen, press the key.

Press the key > Options > In-call Settings.

• To hide your phone number when you make calls, change the Restrict My Identity field to Always.

• To display your phone number when you make calls, change the Restrict My Identity field to Never.

• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict My Identity field to Network Determined.

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Press the key > Save.

Turn off the prompt that appears before you delete items

You can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, or passwords.

1. On the Home screen, click the application icon for an application that prompts you before you delete items.

Press the

3. If necessary, click General Options.

4. Clear the Confirm Delete check box.

Press the

key > Options.

key > Save.

Change how you answer or end calls with the holster

From the Home screen, press the

Press the key > Options > In-call Settings.

• To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the Auto Answer Calls field to Out of Holster.

• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto Answer Calls field to Never.

• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Into Holster.

• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to Never.

Press the

key > Save.

key.

Change how you answer calls with a headset

If your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into your smartphone, you can set your smartphone to answer calls automatically after 5 seconds.

From the Home screen, press the

Press the key > Options > In-call Settings.

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/Headset Only).

• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.

Press the

key > Save.

key.

Reset a call timer

A call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact your wireless service provider.

From the Home screen, press the

Press the key > Status > Last Call or Total Calls > Clear Timer.

key.

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Press the key > Save.

About hearing aid mode

In hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.

Turn on hearing aid mode

From the Home screen, press the

Press the key > Options > Hearing Aid Mode.

3. Change the Mode Enabled field to Telecoil.

Press the key > Save.

The H-T telecoil indicator appears at the top of the Home screen.

Related information

About hearing aid mode, 40 About hearing aid mode, 40

key.

About TTY support

When you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits per second, you can make calls to and receive calls from TTY devices. Your BlackBerry smartphone is designed to convert received calls to text that you can read on your TTY device.

If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your BlackBerry smartphone. To get an adapter accessory that Research In Motion has approved for use with your BlackBerry smartphone, visit www.shopblackberry.com.

Turn on TTY support

From the Home screen, press the

Press the key > Options > TTY.

3. Change the TTY field to On.

Press the key > Save.

A TTY indicator appears in the connections area at the top of the Home screen.

To turn off TTY support, change the TTY field to Off.

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About TTY support, 40 Phone options, 38

key.

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Voice mail

About your voice mail greeting and voice mail password

Depending on your wireless service provider, the method for changing your voice mail greeting or voice mail password might differ. You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail. For more information, contact your wireless service provider.

Check your voice mail

Depending on your theme, you might be able to check your voice mail from the Home screen.

From the Home screen, press the

Press the key > Call Voice Mail.

Related information

I can't check my voice mail, 43

key.

Change the voice mail access number and password

If a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a different voice mail system.

Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change the password there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voice mail password, call your wireless service provider to get a new password.

1. From the Home screen, press the Send key.

Press the key > Options > Voice Mail.

3. Type a voice mail access number and a password.

Press the key > Save.

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I can't check my voice mail, 43

Change how many times your smartphone rings before the call goes to voice mail

To change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call your wireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For more information, contact your wireless service provider.

1. Call your wireless service provider's voice mail system.

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2. Listen to your options and follow the audible prompts.

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I can't change the number of times that my smartphone rings, 43

Troubleshooting: Phone

Some features aren't available on my smartphone

The availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone model and wireless service plan.

Depending on your messaging service plan, some features or options might not be available in the message options on the Email Preferences screen.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from using some features or options. If your administrator has set an option for you, a lock indicator appears beside the option field.

For more information about the features that are available on your smartphone, contact your wireless service provider or administrator, or visit www.blackberry.com/go/devices.

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