Avocent 1000R, 2000R User Manual

AutoView

1000R

AutoView

Installer/User Guide

2000R

INSTRUCTIONS

This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

DANGEROUS VOLTAGE

This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

POWER ON

This symbol indicates the principal on/off switch is in the on position.

POWER OFF

This symbol indicates the principal on/off switch is in the off position.

PROTECTIVE GROUNDING TERMINAL

This symbol indicates a terminal which must be connected to earth ground prior to making any other connections to the equipment.

AutoView® 1000R AutoView® 2000R

Installer/User Guide

Avocent, the Avocent logo, The Power of Being There, AutoView, AVWorks, Outlook and OSCAR are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners.

USA Notification

Canadian Notification

Japanese Approvals

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.

Taiwanese Approvals

Agency Approvals

EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class A, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No. 950, E-E011-02-2836 (A), CNS 13438

Table of Contents

Chapter 1: Product Overview

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 2: Installation

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Rack Mounting Your AutoView 1000R/2000R . . . 10

Installing the AutoView 1000R/2000R . . . . . . . . . . 11

Adding Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 3: Local Port Operation

Controlling Your System at the Local Port . . . . . . 19

Viewing and Selecting Ports and Servers . . . . . . . . 19

Navigating OSCAR . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring OSCAR . . . . . . . . . . . . . . . . . . . . . . . . 22

Assigning Server or Serial Device Names . . . . . . . 23

Assigning Device Types . . . . . . . . . . . . . . . . . . . . . . 25

Changing the Display Behavior . . . . . . . . . . . . . . . 26

Controlling the Status Flag . . . . . . . . . . . . . . . . . . . 27

Broadcasting to Servers . . . . . . . . . . . . . . . . . . . . . . 29

Using Scan Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Setting Console Security . . . . . . . . . . . . . . . . . . . . .32

Setting the Keyboard Country Code . . . . . . . . . . . . 34

Managing Server Tasks Using OSCAR . . . . . . . . .35

Viewing and Disconnecting User Connections . . .36

Running System Diagnostics . . . . . . . . . . . . . . . . . 37

Resetting Your PS/2 Keyboard and Mouse . . . . . . 39

Displaying Version Information . . . . . . . . . . . . . . . 40

Chapter 4: Terminal Operations

Configuring the Terminal Applications Menu . . . 45

Appendices

Appendix A: FLASH Upgrades . . . . . . . . . . . . . . . . 49

Appendix B: Using AVRIQ-SRL Modules . . . . . . . 53

Appendix C: Unshielded Twisted Pair

(UTP) Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Appendix D: Technical Specifications . . . . . . . . . . 60

Appendix E: Sun Advanced Key Emulation . . . . . 62

Appendix F: Technical Support . . . . . . . . . . . . . . . 64

Product Overview

Contents

Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3

Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Chapter 1: Product Overview 3

Chapter 1: Product Overview

Features and Benefits

The Avocent AutoView® 1000R and 2000R model switches combine analog and digital technology to provide flexible, centralized control of data center servers. This solution delivers secure digital access and flexible server management from anywhere at any time.

NOTE: Throughout the documentation you will see the word “ appliance” used generically to describe the AutoView 1000R/2000R switch.

The AutoView 1000R/2000R consists of a rack mountable keyboard, video and mouse ( KVM) switch configurable for analog (local) and digital (remote) connectivity. Each AutoView 1000R/2000R has 16 Avocent Rack Interface ( ARI) ports for connecting devices and operating over standard LAN connections. Access servers or serial devices across a 100BaseT Ethernet connection or directly through a local port on the AutoView 1000R/2000R for analog KVM connectivity and administration. Video resolutions through the local port can be up to 1600 x 1280 with an end-to-end cable length of up to 15 meters (50 feet). Remote users can achieve video resolution of up to 1280 x 1024 with a cable length of up to 10 meters (32 feet) between the AutoView 1000R/2000R and the server.

Number

AutoView 1000R

servers

Digital

users

Analog

user

LAN

AutoView 2000R

LAN

Figure 1.1: AutoView 1000R/2000R Model Comparison

AVRIQ and AVRIQ-SRL (serial) modules

The AVRIQ and AVRIQ-SRL (serial) modules with CAT 5 design dramatically reduce cable clutter, while providing optimal digital display resolution and video settings. The built-in memory of the AVRIQ simplifies configuration by assigning and retaining unique server names or Electronic ID ( EID) numbers for each attached server. This integrated intelligence enhances security and prevents unauthorized access to a server through module manipulation. The AVRIQ is powered directly from the server and provides Keep Alive functionality even if the AutoView 1000R/2000R is not powered.

4 AutoView 1000R/ AutoView 2000R Installer/User Guide

The AVRIQ-SRL (serial) module is a DCE device that provides the primary interface between a serial device and the AutoView 1000R/2000R appliance. It provides VT100 terminal emulation, break suppression and port history in a convenient module format. The AVRIQ-SRL is compatible with the ARI ports of the AutoView 1000R/2000R appliance. See Appendix B for more information on the AVRIQ-SRL module.

Access via network connection

No special software or drivers are required on the attached computers. Remote users access the AutoView 1000R/2000R and all attached systems via Ethernet from a PC running AVWorks

™

. This software resides on the user’s PC only. User PCs can be located anywhere a valid network connection exists. The AutoView 1000R/2000R can be configured on a separate network from your data network, allowing access to your servers even if your applications network is down.

Point and click control with AVWorks software

The AVWorks software is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R and all attached servers. The AVWorks software provides secure authentication, data transfers and username/ password storage. By utilizing a browser interface for navigation with an intuitive split-screen interface, this software provides you with a single point of access for your entire system. From here, you can manage the AutoView 1000R/2000R, install a new AutoView 1000R/2000R or launch a video session to a system server. Multiple servers can be accessed by one user; each additional computer’s video will appear in a separate program window.

NOTE: Throughout the documentation and AVWorks user interface, you will see the word “ appliance” used generically to describe the AutoView 1000R/2000R sw itch .

Chapter 1: Product Overview 5

AVRIQ

Modules

Rack

AVRIQ

Modules

Rack of Servers

Analog Connection

of Servers

Critical Server

AutoView 2000R

IP Connections

Figure 1.2: Example AutoView 2000R Configuration

Safety Precautions

To avoid potential video and/or keyboard problems when using Avocent products:

• If the building has 3-phase AC power, ensure that the computer and monitor are on the same phase. For best results, they should be on the same circuit.

To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions:

• Do not use a 2-wire extension cord in any Avocent product conﬁ guration.

• Test AC outlets at the computer and monitor for proper polarity and grounding.

• Use only with grounded outlets at both the computer and monitor. When

using a backup Uninterruptible Power Supply (UPS), power the computer, the monitor and the appliance off the supply.

NOTE: The AC inlet is the main disconnect.

6 AutoView 1000R/ AutoView 2000R Installer/User Guide

Rack mount safety considerations

• Elevated Ambient Temperature: If installed in a closed rack assembly, the operation temperature of the rack environment may be greater than room ambient. Use care not to exceed the rated maximum ambient temperature of the appliance.

• Reduced Air Flow: Installation of the equipment in a rack should be such that the amount of airﬂ ow required for safe operation of the equipment is not compromised.

• Mechanical Loading: Mounting of the equipment in the rack should be such that a hazardous condition is not achieved due to uneven mechanical loading.

• Circuit Overloading: Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits might have on overcurrent protection and supply wiring. Consider equipment nameplate ratings for maximum current.

• Reliable Earthing: Reliable earthing of rack mounted equipment should be maintained. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips).

UTP cables

The AutoView 1000R/2000R will function correctly with any combination of CAT 5, CAT 5e and CAT 6 cables.

NOTE: Throughout this manual, the generic term “CAT 5” refers to any CAT cable used by the AutoView 1000R/2000R appliance.

Installation

Contents

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Rack Mounting Your AutoView 1000R/2000R . . . 10

Installing the AutoView 1000R/2000R . . . . . . . . . . 11

Adding Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Chapter 2: Installation 9

Chapter 2: Installation

The AutoView 1000R/2000R appliance requires that the AVWorks software be installed prior to use. AVWorks software allows you to view and control a server attached to the AutoView 1000R/2000R appliance, configure and maintain the system and prevent unauthorized access to the appliance via IP connection.

NOTE: The local port does not require the AVWorks software for operation. The local port uses the On-Screen Conﬁ guration and Activity Reporting interface (OSCAR®). For more information, see Chapter 3.

The AutoView 1000R/2000R appliance uses Ethernet networking infrastructure and TCP/IP protocol to transmit keyboard, video and mouse information between operators and connected computers. Although 10BaseT Ethernet may be used, a dedicated, switched 100BaseT network provides improved performance.

Getting Started

Before installing your AutoView 1000R/2000R appliance, refer to the following lists to ensure you have all items that shipped with the appliance as well as other items necessary for proper installation.

Supplied with the AutoView 1000R/2000R

The following items are supplied with your appliance:

• AutoView 1000R or AutoView 2000R appliance

• Power cord

• Rack mounting kit

• One straight-through null modem serial cable

• AutoView 1000R/2000R Installer/User Guide

• AVWorks Installer/User Guide

• AVWorks CD

• AutoView 1000R/2000R and AVWorks Quick Installation Guide

Additional items needed

The following are additional items needed to use your appliance:

• One AVRIQ per attached server or switch

• One AVRIQ-SRL per attached serial device

• One CAT 5 patch cable per server or serial device (4-pair UTP, up to 10 meters)

10 AutoView 1000R/ AutoView 2000R Installer/User Guide

Setting up your network

The AutoView 1000R/2000R appliance uses IP addresses to uniquely identify the appliances and the computers running AVWorks software. The AutoView appliance supports both BootP (a subset of DHCP) and static IP addressing. Avocent recommends that IP addresses be reserved for each appliance and that they remain static while the appliances are connected to the network.

Rack Mounting Your AutoView 1000R/2000R

Your AutoView 1000R/2000R appliance ships with rack mounting brackets for easy integration into your rack. Before installing the appliance and other components in the rack cabinet (if not already installed), stabilize the rack in a permanent location. Install your equipment starting at the bottom of the rack cabinet, then work to the top. Avoid uneven loading or overloading of rack cabinets.

To install the 1U switch mounting bracket:

1. Line up the holes in the “long side” of the kit’s side brackets with the screw holes in the switch.

2. With a Phillips screwdriver, fasten the mounting brackets to the switch using two 8/32 ” x 1//2 ” pan head screws on each side.

3. Attach the four cage nuts or clip nuts to the rack mounting ﬂ ange of the rack cabinet so that the nuts are positioned on the inside of the rack.

4. Mount the switch assembly to the rack cabinet by matching the holes in the “short side” of each bracket to an appropriate set of matching holes on your rack cabinet. Next, insert the combination hex head screws through the slots in the bracket and the holes in the mounting rail, then into the

cage nuts or clip nuts.

Figure 2.1: AutoView 1000R/2000R Horizontal Installation

Chapter 2: Installation 11

Installing the AutoView 1000R/2000R

Figure 2.2 illustrates one possible configuration for your AutoView 1000R/ 2000R appliance. Follow the detailed set of procedures following Figure 2.2 to successfully install your appliance.

Network

One user for the AutoView 1000R

or two users for the AutoView 2000R

Conﬁ guration Port

for updating

ﬁ rmware

LAN

AutoView1000R/2000R Appliance

1357 9111315 2468 10121416

KVM

ARI Ports 1-16

Connections

Power

Cord

CAT 5 Cable

Servers 2-16

Local User

AVRIQ Module

PS/2, USB, Sun and serial modules

are available

Figure 2.2: Basic AutoView 1000R/2000R Configuration

Remote User

Server 1

12 AutoView 1000R/ AutoView 2000R Installer/User Guide

CAUTION: To reduce the risk of electric shock or damage to your equipment -

- Do not disable the power cord grounding plug. The grounding plug is an important

safety feature.

- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.

- Disconnect the power from the appliance by unplugging the power cord from either the

electrical outlet or the appliance.

To install the AutoView 1000R/2000R hardware:

1. Connect a terminal or PC running terminal emulation software (such as HyperTerminal appliance using an RS-232 DB9 null modem cable. The terminal should be set to 9600 baud, 8 bits, 1 stop bit, no parity and no ﬂ ow control.

2. Plug the supplied power cord into the back of the appliance and then into an appropriate power source.

3. When you turn on the power, the Power indicator on the front of the appliance will blink for 30 seconds while performing a self-test. Approximately 10 seconds after it stops blinking, press the Enter key to access the main menu.

)to the conﬁ guration port on the back panel of the

To conﬁ gure the AutoView 1000R/2000R hardware:

1. You will see the Terminal Applications menu with six options. Select option 1, Network Conﬁ guration.

Figure 2.3: Network Configuration Menu

Chapter 2: Installation 13

2. Select option 1 from the Network Conﬁ guration menu to set your network speed. When possible, you should set your connection manually without relying on the auto negotiate feature. Once you enter your selection, you will be returned to the Network Conﬁ guration menu.

3. Select option 2 and specify if you are using a static or BootP IP address. Use a static IP address for ease of conﬁ guration. If you are using a BootP address, please conﬁ gure your BootP server to provide an IP address to the appliance, skip step 4 and continue to the next procedure.

4. Select options 3-5 from the Terminal Applications menu, in turn, to ﬁ nish conﬁ guring your appliance for IP address, netmask and default gateway.

Once this is completed, type a Ø to return to the main menu.

To adjust the mouse acceleration:

Before a server can be connected to the AutoView 1000R/2000R, an adjustment to mouse acceleration must be made. Use the default Microsoft

Windows

PS/2 mouse driver for all Microsoft Windows systems attached to the appliance.

For Microsoft Windows NT

(using default drivers):

1. From the desktop, select Start - Settings - Control Panel - Mouse. The Mouse Properties dialog box will appear.

2. Click on the Motion tab.

3. Set the Pointer speed to Slow. You will need to set this for any Windows NT user account that will be accessing the Windows NT system through the appliance.

4. Set Acceleration to None for mouse sync.

For Microsoft Windows 2000/Windows XP (using default drivers):

1. From the desktop, select Start -Settings -Control Panel -Mouse. The Mouse Properties dialog box will appear.

2. Click on the Motion tab.

3. Set the speed setting to the default of 50%.

4. If you are using Windows 2000, click the Mouse tab and set Acceleration to None for mouse sync.

-orIf you are using Windows XP, click the Pointer Options tab and check the Enhance pointer precision checkbox.

14 AutoView 1000R/ AutoView 2000R Installer/User Guide

To connect an AVRIQ module to each server:

1. Locate the AVRIQ modules for your AutoView 1000R/2000R appliance.

2. Attach the appropriately color-coded ends to the keyboard (violet), monitor (blue) and mouse (green) ports on the ﬁ rst server you will be connecting to the appliance.

3. Attach one end of the CAT 5 cabling that will run between your AVRIQ and AutoView 1000R/2000R appliance to the RJ-45 connector on the AVRIQ module.

4. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your AutoView 1000R/2000R appliance.

5. Repeat steps 2-4 for all servers you wish to attach.

NOTE: When connecting a Sun AVRIQ module, you must use a multi-sync monitor to accommodate Sun computers that support both VGA and sync-on-green or composite sync. See Appendix B for more information on the AVRIQ-SRL module.

To connect serial devices to the AutoView 1000R/2000R appliance:

1. Locate an AVRIQ-SRL module.

2. Attach the AVRIQ-SRL 9-pin serial connector to the serial port of the device to be connected to your AutoView 1000R/2000R appliance.

3. Attach one end of the CAT 5 cable to the RJ-45 connector on the AVRIQSRL module. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your AutoView 1000R/2000R appliance.

NOTE: The AVRIQ-SRL module is a DCE device and only supports VT100 terminal emulation.

4. Connect the power supply to the power connector on your AVRIQ-SRL. The cable expander can be used to power up to four AVRIQ-SRL modules from a single power supply.

5. Connect the AVRIQ-SRL power supply to an appropriate AC wall outlet. Power up your serial device.

To connect an AVRIQ-PEM:

1. Locate the AVRIQ-PEM module.

2. Attach one end of a CAT 5 cable to the IN port on the AVRIQ-PEM module.

3. Connect the other end of the CAT 5 cable to the desired ARI port on the back of your AutoView 1000R/2000R appliance.

4. Attach one end of another CAT 5 cable to one of the eight ports on the AVRIQ-PEM module.

Chapter 2: Installation 15

5. Connect the other end of the CAT 5 cable to the appropriate AVRIQ module for the server you want to connect to the appliance.

6. Repeat steps 4-5 for all servers you wish to attach. Up to eight servers may be attached to the AutoView 1000R/2000R appliance through the AVRIQ-PEM module.

NOTE: When a server is connected using an AVRIQ-PEM and is in use, other servers connected through that AVRIQ-PEM cannot be accessed by other users.

Adding a legacy KVM switch

You can add your legacy switches to the AutoView 1000R/2000R appliance for better integration into your existing configuration. In a cascaded system, each ARI port will accommodate up to 24 servers.

Legacy Switch Support

Legacy Product Model Numbers

OutLook AutoView AV200-4, AV200-8, AV400-4, AV400-8, AV416, AV424

ES 140ES, 180ES, 280ES, 1160ES, 2160ES, 4160ES

AutoView 1000R

Appliance

KVM Connections

AVRIQ

Power

Cord

Local User

Figure 2.4: AutoView 1000R Configuration with a Legacy KVM Switch

Module

Outlook ES Switch

CAT 5 Cable

Server 1 Server 1

PS/2, USB, Sun and

Serial are available

AVRIQ Module

AutoView

200/400

Switch

16 AutoView 1000R/ AutoView 2000R Installer/User Guide

To add a legacy KVM switch:

1. Mount the legacy switch into your rack cabinet. Locate a length of CAT 5 cabling to connect your appliance to the AVRIQ for your legacy switch.

2. Attach one end of the CAT 5 cabling to the RJ-45 connector on the AVRIQ.

3. Connect the other end of the CAT 5 cable to a port on the back of your AutoView 1000R/2000R.

4. Attach the keyboard, monitor and mouse connectors of the AVRIQ to a user port on your legacy cascade switch.

5. Connect the servers to your Avocent cascade switch according to the instructions included with the device.

6. Power cycle the legacy switch to enable the cascade code.

7. Repeat steps 2-5 for all cascade switches you want to attach to your appliance.

To connect the network and turn on your AutoView 1000R/2000R:

1. Connect your network cable from the LAN port on the rear of the AutoView 1000R/2000R appliance to your network.

2. The components in the AutoView 1000R/2000R system may be turned on in any order. However, since the AVRIQ modules are powered by the servers, turn on the servers ﬁ rst and then turn on all attached systems for the most efﬁ cient startup.

Adding Servers

While you can configure the entire AutoView 1000R/2000R system through either the OSCAR or AVWorks interfaces, we recommend first adding server names to OSCAR at the local analog station prior to adding or discovering the appliance in AVWorks at the remote digital station.

To add server names:

1. Launch OSCAR at the local analog station and input all server names. You can also customize OSCAR as well as access the AutoView 1000R/2000R from the local analog station. See Chapter 3 for detailed instructions on

OSCAR setup and conﬁ guration.

2. After you install AVWorks on each remote digital station, launch AVWorks and click Add New Appliance to add the new AutoView 1000R/2000R. The server names you entered in OSCAR will now display in AVWorks for all servers/AVRIQ modules that are powered up and online. AVRIQ modules that are ofﬂ ine can be added later using the resync feature. See the

AVWorks Installer/User Guide that ships with your appliance.

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