Avery 9416 XL User Manual

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Equipment Manual

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Monarch 9416 XL

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Printer

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Each product and program carries a respective written warranty, the only warranty on which the customer can rely. Avery Dennison Corp. reserves the right to make changes in the product, the programs, and their availability at any time and without notice. Although Avery Dennison Corp. has made every effort to provide complete and accurate information in this manual, Avery Dennison Corp. shall not be liable for any omissions or inaccuracies. Any update will be incorporated in a later edition of this manual.

2004 Avery Dennison Corp. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means, without the prior written permission of Avery Dennison Corp.

WARNING

This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte par le ministère des Communications du Canada.

Trademarks

Monarch, 9416, and XL are trademarks of Avery Dennison Retail Information Services LLC. Avery Dennison® is a trademark of Avery Dennison Corp. Microsoft and MS-DOS are registered trademarks of Microsoft Corporation. Windows is a registered trademark of Microsoft in the U.S. and other countries. Centronics is a registered trademark of Centronics Data Computer Corporation. Other products are trademarks or registered trademarks of their respective countries and are hereby acknowledged.

Avery Dennison Printer Systems Division 170 Monarch Lane Miamisburg, OH 45342

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TABLE OF CONTENTS

GETTING STARTED ................................................................................................................1-1

Using This Manual.............................................................................................................. 1-1

Audience ........................................................................................................................... 1-1

Additional Documentation.................................................................................................... 1-1

Unpacking the Printer ......................................................................................................... 1-2

Connecting the Power Supply .............................................................................................. 1-2

Connecting the Communication Cable .................................................................................. 1-3

USB Port........................................................................................................................1-4

Reading the Indicator Light .................................................................................................1-4

LOADING SUPPLIES & PRINTING ............................................................................................ 2-1

Loading Supply for Non-Peel Mode ......................................................................................2-2

Loading Labels for Peel Mode.............................................................................................. 2-5

Loading Fan-Fold Supplies.................................................................................................. 2-8

Calibrating the Supply ........................................................................................................2-9

Adjusting the Black Mark/Die Cut Sensor............................................................................ 2-10

Printing ........................................................................................................................... 2-10

CARE & MAINTENANCE .......................................................................................................... 3-1

Clearing Supply Jams ......................................................................................................... 3-1

Cleaning the Printhead .......................................................................................................3-2

Cleaning the Platen Roller and Printer.................................................................................. 3-3

TROUBLESHOOTING ..............................................................................................................4-1

Printing Problems and Solutions ..........................................................................................4-1

Printing Test Labels............................................................................................................4-2

Calibrating the Supply ........................................................................................................4-3

SPECIFICATIONS & ACCESSORIES.........................................................................................A-1

Printer Specifications..........................................................................................................A-1

Supply Specifications .........................................................................................................A-2

Printer Accessories ............................................................................................................A-2

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GETTING STARTED

The Monarch 9416 XL® is a desktop thermal direct printer. It can print labels, tags or receipts (with or without bar codes) in peel mode (one label at a time) or non-peel mode (labels in strips).

Using This Manual

Following is a summary of the contents of this manual:

Chapter Contents

1 Getting Started

Loading Supplies &

Printing

3 Care & Maintenance Clearing supply jams and cleaning the printer.

4 Troubleshooting Common problems and their solutions.

A Specifications &

Accessories

Unpacking the printer, connecting the cables, and reading the indicator light.

Loading labels, tags, and receipt paper and printing.

Printer and supply specifications and accessory part numbers.

Audience

The Equipment Manual is for the person who prints and applies labels.

Information in this document supersedes information in previous versions. Check our Web site for the latest documentation and release information.

Additional Documentation

The printer uses Monarch Printer Control Language II (MPCL II) to create labels for printing. The Packet Reference Manual describes how to create format and batch packets for printing labels, how to configure the printer, and perform other advanced techniques.

You can download the online version of the Packet Reference Manual from our Web site.

Getting Started 1-1

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Unpacking the Printer

Keep all packaging material in case you need to move or return the printer. After you unpack the printer, you should have a

♦ 9416 printer

♦ Power Supply

♦ Quick Reference

♦ CD-ROM that contains software and manuals.

If any items are missing, contact Monarch for replacement parts.

Connecting the Power Supply

Caution: Do not touch the electrical connectors while setting up the printer.

Electrostatic discharge can damage or destroy the printhead or electronic components.

To connect the power supply:

1. Place the printer in a location that allows easy access to the front of the printer.

Note: Never operate the printer while it rests on its side or upside down.

2. Place the power supply in a suitable location, preferably on the floor, near an electrical outlet.

3. Turn off the printer. Press the switch on the back of the printer to the OFF position (O).

4. Plug the three-hole end of the AC adapter cable into the three-pronged outlet in the power supply.

5. Plug the round end of the power supply cable (labeled “printer”) into the socket at the back of the printer.

6. Plug the three-pronged end of the AC adapter cable into a grounded electrical outlet.

WARNING: The printer and power

supply should never be operated in a location where either one can get wet. Personal injury could result.

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Connecting the Communication Cable

Before the printer can accept print jobs from the host, you must

♦ connect the communication cable to the printer and the host.

♦ set the communication values on the printer to match those at the host (only

required if you are using the serial port).

For parallel communication:

1. Turn off the printer before connecting the cable.

2. Connect a parallel printer cable from the computer to the parallel port at the back

of the printer.

Parallel Port

3. Secure the cable with the spring clips.

For serial communication:

1. Turn off the printer before connecting the cable.

2. Connect a serial printer cable

from the host to the serial port at the back of the printer.

3. Secure the cable with the connecting screws.

The factory defaults are 9600 Baud, 8-bit data frame, 1 stop bit, no parity, and DTR flow control.

To set communication values, refer to the Packet Reference Manual.

USB Port

9-pin Serial Port

Getting Started 1-3

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USB Port

The printer has a USB (Universal Serial Bus) Version 2.0 communication port.

Reading the Indicator Light

The indicator light monitors the printer's status.

Indicator Light

Feed Button

Indicator Light Description

GREEN Printer is on and ready to use.

FLASHING GREEN Printer is paused. Press the FEED button to resume printing.

FLASHING RED Printer error condition.

See Chapter 4, “Troubleshooting” for error conditions and solutions.

ORANGE The system is detecting the supply.

No light Printer is off. Make sure the power supply is connected properly.

See "Connecting the Power Supply" earlier in this chapter.

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LOADING SUPPLIES & PRINTING

This chapter describes how to

♦ load a roll of labels or tags for non-peel mode

♦ load a roll of labels for peel mode

♦ load fan-fold supplies

♦ print.

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Loading Supply for Non-Peel Mode

The printer can print on thermal-direct labels and tags. Make sure the black mark/die cut sensor is set correctly for your supply type. See “Adjusting the Black Mark/Die Cut

Sensor,” for more information.

Note: If you run out of supply while printing, do not turn off the printer when

reloading the supply. You may lose your data. The printer resumes printing when reloaded.

1. Remove and discard the tape from a new roll of supply.

2. Press the cover release levers (located on both sides of the printer) towards the

front of the printer to release the cover.

3. Lift open the cover.

4. Remove the supply holder guide from one end of the supply holder. (The supply

holder is normally attached with a line to the inside of the printer, not freestanding as shown below. Do not cut the line.)

Supply Holder Guides

1.5-inch Supply Core Adapter

Supply Holder

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5. Slide a roll of supply onto the supply holder.

Note: If the core diameter on your roll of supply is 1 inch in diameter, remove the

1.5-inch supply core adapters from the supply guide holders.

6. Slide the supply holder guide back onto the end of the supply holder. If you are using the supply core adapters for 1.5-inch core supply, make sure to push the supply core adapters into the ends of the supply.

7. Insert the ends of the supply holder into the slots in the supply roll mount.

Supply Roll Mount

Dial

Important: Make sure the plastic line attaching the supply holder to the printer is

tucked down out of the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides.

Loading Supplies & Printing 2-3

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8. Turn the dial to adjust the supply guides to their widest position.

Supply Guides

9. Feed the supply, printing side up, under the supply guides and over the platen roller.

Supply Guides

10. Press the supply under the supply guides.

11. Turn the dial to move the supply guides so that they barely touch the edges of the

backing paper.

12. Close the cover until it locks in place.

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13. Press the FEED button. The indicator light should be GREEN.

14. Calibrate the supply, if necessary. See “Calibrating the Supply

,” for more

information.

Loading Labels for Peel Mode

Peel mode separates the label from the backing paper while printing.

Note: The minimum label length for peeling is 0.75- inches (19 mm). Hold the

leading edge of peeled labels when printing on supply longer than six inches.

1. Press the cover release levers (located on each side of the printer) towards the front of the printer to release the cover.

2. Lift open the cover.

3. Pull out the peel door located on the front of the printer to display the peel roller

and the peel bar.

Peel Roller

Peel Bar

Peel Door

Loading Supplies & Printing 2-5

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4. Remove the supply holder guide from one end of the supply holder. (The supply holder is normally attached with a line to the inside of the printer, not freestanding as shown below. Do not cut the line.)

Supply Holder Guides

1.5-inch Supply Core Adapter

Supply Holder

5. Slide a roll of labels onto the supply holder.

Note: If the core diameter on your roll of labels is 1-inch in diameter, remove the

1.5-inch supply core adapters from the supply holder guides.

7. Insert the ends of the supply holder into the slots in the supply roll mount.

Supply Roll Mount

Dial

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Important: Tuck the plastic line attaching the supply holder to the printer down out of

the way of the supply holder and supply holder guides. Otherwise, the plastic line may wrap around the supply holder or get caught on the supply holder guides.

8. Turn the dial to adjust the supply guides to their widest position.

9. Remove the first two labels from the backing paper.

10. Feed the labels, printing side up, through the supply guides and over the platen

roller.

Supply Guides

11. Press the labels under the supply guides.

12. Turn the dial to move the supply guides so that they barely touch the edges of the

backing paper.

13. Feed the backing paper under the peel roller and through the peel door opening.

Peel Roller

Peel Door Opening

Loading Supplies & Printing 2-7

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14. Push the peel door closed until it locks.

15. Close the cover until it locks in place.

16. Press the FEED button. A label separates

from the backing paper. Remove the peeled label and another label prints.

Note: Hold the leading edge of peeled labels

when printing on supply longer than six inches.

17. Calibrate the supply, if necessary. See “Calibrating the Supply

,” for more

information.

Loading Fan-Fold Supplies

1. Place a stack of fan-fold supplies behind the printer, label side up.

Note: You may have to move the printer to allow room for the supply.

2. Push the external supply guides (located on the back of the printer) out to their widest position.

External Supply Guides

3. Feed the fan-fold labels, printing side up, into the external supply slot on the back of the printer and through the external supply guides.

4. Adjust the external supply guides so that they barely touch the edge of the supply.

5. Press the cover release levers (located on each side of the printer) towards the

front of the printer to release the cover.

6. Lift open the cover. Leave the supply holder in the printer.

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7. Turn the dial to adjust the internal supply guides to their widest position.

8. Feed the fan-fold labels through the supply guides, over the supply holder and

over the platen roller.

Supply Guides

Dial

9. Press the fan-fold labels under the supply guides.

10. Turn the dial to move the supply guides so that they barely touch the edges of the supply.

11. Close the cover until it locks in place.

12. Press the FEED button. The indicator light

should be GREEN.

13. Calibrate the supply, if necessary. See “Calibrating the Supply

,” for more information.

Calibrating the Supply

1. Turn off the printer.

2. Press and hold the FEED button while turning on the printer.

3. Release the FEED button after the indicator light starts flashing ORANGE. The

printer calibrates the black mark or die cut sensor, measures the label length, and prints the test labels.

4. To resume normal printing, turn off the printer, wait two seconds, then turn it back

on again.

Loading Supplies & Printing 2-9

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Adjusting the Black Mark/Die Cut Sensor

The printer has a black mark/die cut sensor, which it uses to sense and properly calibrate supplies. Black mark supply has sense marks (black marks) on the back of them. Die cut supply does not have any black marks. For die cut supplies, make sure the sensor is in the detented position and the middle of the square lens lines up with the arrow inside the printer.

Sensor set for Die Cut Supplies

Die Cut

Black Mark

For black mark supplies, if necessary, move the sensor to the left or right, depending on where the black marks are on the supplies. The black marks on the supply should cover the square lens inside the sensor.

Printing

Before you print, make sure the printer is connected to the host with a communication cable. The communication values at the printer must match those at the host.

The printer's default communication values are 9600 Baud, 8-bit data frame, 1 stop bit, no parity, and DTR flow control.

1. Turn on the printer.

2. Download a format and a batch. Refer to the Packet Reference Manual for

information on downloading print jobs.

3. The printer prints the labels, either in peel mode or non-peel mode.

4. Remove the printed labels.

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CARE & MAINTENANCE

This chapter tells you how to

♦ clear supply jams

♦ clean the printhead

♦ clean the platen roller and printer.

Clearing Supply Jams

When you are printing and a jam occurs, the indicator light turns RED. To clear the jam:

1. Turn off the printer. Press the switch on the back of the printer to the OFF position (O).

2. Press the cover release levers towards the front of the printer to release the cover.

3. Lift open the cover.

4. If necessary, remove any previously loaded supply. Lift up the supply holder and

remove one of the supply holder guides.

5. Slide the supply off the holder.

6. Remove the jammed supply.

Caution: Do not use sharp or pointed objects to remove supply. This may damage

the printhead.

7. Reload the supply. See Chapter 2, "Loading Supplies and Printing information.

8. Close the cover until it locks in place.

9. Press the FEED button to clear the error. The indicator light should be GREEN.

" for more

Care & Maintenance 3-1

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Cleaning the Printhead

Clean the printhead whenever you notice a decline in print quality, or after using three rolls of supply.

Note: You must turn the printer’s power off before cleaning the printhead. If you

need to clean the printhead during a print job, you may lose your data when you turn off the printer.

1. Turn off the printer. Press the switch on the back of the printer to the OFF position (O).

2. Press the cover release levers towards the front of the printer to release the cover.

3. Lift open the cover.

4. Moisten a cotton swab with isopropyl alcohol.

5. Rub the cotton swab across the printhead to remove any build-up.

6. Allow the printhead to dry for one minute before you close the cover and resume

printing.

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Cleaning the Platen Roller and Printer

To clean the platen roller:

1. Turn off the printer.

2. Press the cover release levers towards the front of the printer to release the cover.

3. Lift open the cover.

5. Moisten a cotton swab with isopropyl alcohol and run the cotton swab across the

platen roller.

6. Turn the platen roller with your finger and make sure it is clean all the way around.

Note: Do not remove the platen roller.

Platen Roller

4. Allow the platen roller to dry for one minute before you close the cover and resume printing.

5. Slightly dampen a cloth with water and wipe the printer’s exterior surfaces clean.

6. Use a dry, soft-bristled brush to clean paper dust out of the printer’s interior. Do

not clean the inside of the printer with a damp cloth. Do not clean while the printer is on. Do not use household cleaners to clean the printer.

Care & Maintenance 3-3

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3-4 Equipment Manual

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TROUBLESHOOTING

This chapter includes information on

♦ possible printing problems and solutions

♦ printing test labels

♦ calibrating the supply.

Printing Problems and Solutions

This section lists some common problems and their solutions.

Problem Action

Indicator light is off when the printer is turned on.

Indicator light is GREEN, but the printer will not print.

Printing stops and indicator light turns RED.

Or,

Printing is not lined up correctly on supply.

Check the power connections from the power supply to the printer and the AC outlet. See "Connecting the Power

Supply" in Chapter 1, for more information.

Check the cable connections from the computer to the printer. "Connecting the Communication Cable 1, for more information.

Verify that the supply is loaded correctly. See Chapter 2, “Loading Supplies and Printing,” for more information.

Clean the printhead. See "Cleaning the Printhead" in Chapter 3, for more information.

Make sure the cover is closed completely.

Calibrate the supply.

1. Turn off the printer.

2. Load supply for non-peel mode. See Chapter 2,

“Loading Supplies and Printing,” for more information.

3. Press and hold the FEED button while turning on the printer.

4. Release the FEED button after the indicator light starts flashing ORANGE. The printer calibrates the black mark or die cut sensor, measures the label length, and prints the test labels.

5. To resume normal printing, turn off the printer, wait two seconds, then turn it back on again.

Problem with the supply. Load different supply. See Chapter 2, “Loading Supplies and Printing,” for more information.

Clear a label jam. See “Clearing Supply Jams 3, for more information.

Make sure the black mark/die cut sensor is set correctly for your supply type. See “Adjusting the Black Mark/Die

Cut Sensor,” for more information.

" in Chapter

,” in Chapter

Troubleshooting 4-1

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Problem Action

Printing is faded or poor quality.

Supply exits partially out of the printer or skips.

Verify that supply is loaded correctly. See Chapter 2, “Loading

Supplies and Printing,” for more information.

Clean the printhead. See "Cleaning the Printhead" in Chapter 3, for more information.

Adjust the print speed/darkness (contrast). Refer to the Packet Reference Manual for more information.

Supply might be caught in the printer. See "Clearing Supply

Jams" in Chapter 3, for more information.

Verify the supply is loaded correctly. See Chapter 2, “Loading

Supplies and Printing,” for more information.

Printing Test Labels

To print the test labels:

1. Turn off the printer.

2. Press and hold the FEED button while turning on the printer.

3. Release the FEED button after the indicator light starts flashing ORANGE. The

test labels print.

The first label shows the printer's configuration by packet (A-F). Refer to the Packet Reference Manual available on our Web site for more information.

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The second label shows the model number, software version, communication settings, speed, contrast, gap sensor setting, label length, and total number of inches printed.

The third label shows network parameters when the printer is connected to the network. When the printer is not connected, zeros print instead of parameters.

4. To resume normal printing, turn off the printer, wait two seconds, then turn it back on again.

Calibrating the Supply

To calibrate the supply:

1. Turn off the printer.

2. Press and hold the FEED button while turning on the printer.

3. Release the FEED button after the indicator light starts flashing ORANGE. The

printer calibrates the black mark or die cut sensor, measures the label length, and prints the test labels.

4. To resume normal printing, turn off the printer, wait two seconds, then turn it back on again.

Troubleshooting 4-3

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4-4 Equipment Manual

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SPECIFICATIONS & ACCESSORIES

This chapter includes

♦ printer specifications

♦ supply specifications

♦ printer accessories.

Printer Specifications

Height: 6.6" (168 mm)

Width: 8.3" (211 mm)

Depth: 9.4" (239 mm)

Weight: 4.1 lbs. (1.9 kg) without power supply

Shipping Weight: 9.0 lb. (4 kg)

Power: U.S.: 120 VAC ± 10%, 60Hz

International: 220 VAC ± 10%, 50Hz

Operating Limits: Operating Thermal Direct:

40° to 105° F (4° to 40° C) Storage: 40° to 140° F (4° to 60° C)

Printhead: 4.09" (104 mm)

203 dpi (8.0 dots per mm)

Printing Method: Thermal Direct

Specifications & Accessories A-1

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Supply Specifications

Supply Types: Labels, tags or receipt paper

Supply Widths: 0.75" (19 mm) minimum

4.25" (108 mm) maximum

Supply Lengths: 0.25" (6.3 mm) minimum

10.0" (254 mm) maximum

(for peel): 0.75" (19 mm) minimum

10.0" (254 mm) maximum

Note: Hold the leading edge of peeled labels when printing on supply longer than six

inches.

Printer Accessories

Use these part numbers when ordering parts.

Description Part Number

Centronics Cable (IEEE 1284-B to 25-pin male)

Serial Cable 6 feet (DB 9-pin male to DB 9-pin female)

Parallel Cable 6 feet (DB 25-pin female to DB 9-pin male)

USB V2.0 Cable (male) 125323

118363

300017-006

300018-006

A-2 Equipment Manual

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Avery Dennison Printer Systems Division 170 Monarch Lane Miamisburg, OH 45342

1-800-543-6650 (In the U.S.A.) 1-800-387-4740 (In Canada) www.monarch.com

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