Avery 9415 Operator Handbook

Operator's
Handbook

28028 28028

0 0

FRESHMARX
9415™
Labeling System

®

TC9415OH Rev. AK 8/11

©2007 Avery Dennison Corp. All rights reserved.

Each product and program carries a respective written
warranty, the only warranty on which the customer can
rely. Avery Dennison reserves the right to make changes in
the product, the programs, and their availability at any time
and without notice. Although Avery Denn ison has made
every effort to provide complete and accurate information
in this manual, Avery Dennison shall not be liable for a ny
omissions or inaccuracies. Any update will be incorporated
in a later edition of this manual.

©2

007 Avery Dennison Corporation. All rights reserved. No
part of this publication may be reproduced, transmitted,
stored in a retrieval system, or translated into any
language in any form by any means, withou t the prior
written permission of Avery Dennison.

WARNING

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference when the equipment is

operated in a commercial environment. This equipment generates, uses, and can

radiate radio frequency energy and, if not installed and used in accordance with the

instruction manual, may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause harmful

interference in which case the user will be required to correct the interference at his

own expense.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for radio noise emissions

from digital apparatus set out in the Radio Interference Regulations of the Canadian

Department of Communications. Le présent appareil numérique n’émet pas de

bruits radioélectriques dépassant les limites applicables aux appareils numériques

de la classe A prescrites dans le Réglement sur le brouillage radioélectrique édicte

par le ministère des Communications du Canada.

Trademarks

FreshMarx® and 9415 are registered trademarks of Avery Dennison Corporation.

Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342

TABLE OF CONTENTS

GETTING STARTED ............................................................1-1

Using This Manual.........................................................1-1

Audience ......................................................................1-1

Unpacking the Printer .................................................... 1-2

Installing the Printer ......................................................1-3

Connecting the Printer’s Power Supply ............................ 1-4

Loading Labels .............................................................1-5

PRINTING LABELS .............................................................2-1

About the Printer...........................................................2-2

Calibrating the Touch Screen ......................................... 2-3

Printing Freshness Labels.............................................. 2-4

Reprinting a Label......................................................... 2-6

Printing Use First Labels................................................2-8

Sleep Mode..................................................................2-8

CARE & MAINTENANCE...................................................... 3-1

Clearing Label Jams...................................................... 3-2

Cleaning the Platen Roller and Printhead......................... 3-3

Cleaning the Touch Screen Display................................. 3-5

Cleaning the Printer ......................................................3-5

TROUBLESHOOTING .......................................................... 4-1

Technical Support.........................................................4-3

Printing a Diagnostics Label........................................... 4-4

LABEL FORMATS.............................................................. A-1

Format 1 ..................................................................... A-1

Format 2 ..................................................................... A-2

Format 3 ..................................................................... A-3

Format 4 ..................................................................... A-4

Format 5 ..................................................................... A-5

Format 6 ..................................................................... A-6

Format 7 ..................................................................... A-7

Format 8 ..................................................................... A-9

SPECIFICATIONS .............................................................. B-1

Printer Specifications ................................................... B-1

Supply Specifications................................................... B-1

i

ii Operator’s Handbook

GETTING STARTED

Use the FreshMarx® 9415™ Labeling System
for product freshness and to la bel inventory. This
system is available as a single or dual printer.

Information in this document superc edes information
in previous versions. Check our Web site for the lat est
documentation and release i nformation.

1

Using This Manual

Following is a summary of the contents of this manual:

Chapter Contents

1 Getting Started

2 Printing Labels

Care &

3

Maintenance

4 Troubleshooting

A Label Formats Format sizes and content fields.

Unpacking and installing the
printer and loading supplies.

Selecting and printing freshness
labels.

Clearing supply jams and
cleaning the printer.

Common problems and their
solutions.

B Specifications Printer and supply

specifications.

Audience

The Operator's Handbook is for the person who pri nts
and applies labels.

Getting Started 1-1

Unpacking the Printer

After you unpack the printer, you should have the
following:

 9415 printer
 power supply and cord
 4 wall anchors
 wall mount template

Keep all packaging material in case you need to move
or return the printer.

Caution: Do not touch the electrical conn ectors

while setting up the printer. Static
electricity can damage or destroy th e
electronic components.

1-2 Operator’s Handbook

Installing the Printer

To install the printer on the wall:

1. Select a suitable location for the printer on a wall.

2. Tape the wall mount template to the wall in the

selected location.

Caution: The template must be level or the printer

will not install correctly.

3. Install the four wall anchors acco rding to the four
outside holes indicated on the template.

Mounting holes in back of printer

4. Remove

the template.

5. Lower the supply door on the printer so you can
see the mounting holes on t he back of the printer.

6. Attach the printer to the wall anchors using the
corresponding holes on the back of the printer.

7. Press down firmly on the printer to lock it in place.

8. Close the supply door.

Getting Started 1-3

Connecting the Printer’s Power Supply

To connect the power supply to the printer:

1. Turn off the printer. Press the p ower switch on

the side of the printer to the off (O) position.

2. Place the power supply in a suit able location,

preferably on a table, near an electrical outlet.

3. Plug the three-hole end of the AC adapter cable

into the three-pronged outlet in the p rinter’s power
supply.

4. Plug the L-shaped end of the power supply cable

into the socket on the side of the printer.

Power socket

L-Shaped
Connector

5. Plug the three-pronged end of the AC adapter

cord into a grounded electrical out let.

Warning: The printer and power supply should

never be operated in a location where
either one can get wet. Personal injury
could result.

1-4 Operator’s Handbook

Loading Labels

1. Dual printer: Printer 1 is located on the left a nd

Printer 2 is located on the right. Printer 1 is the
default printer for all categories and formats.

2. Single printer: Printer 1 (located on the left) is

the only available printer. There is no option to
assign a format to a printer.

3. The first time you load the printer after receiving it

you must remove and discard the thermal paper
from the printer slots.

4. Turn on the printer. Press the p ower switch on the

side of the printer to the on (I) position.

5. Press to remove the thermal paper from the

printer, if necessary.

6. Remove and discard the tape from a new roll of

labels.

7. Lower the supply door.

8. Slide a roll of labels onto the supply holder.

If necessary, adjust the supply holder guide so it
touches the roll.

9. Feed the labels, printing side up , into the supply

slots in the supply door.

Note: Make sure no label ad hesive is exposed when

loading labels. This causes jams .

Getting Started 1-5

Make sure the supply clip is in the correct po sition

10.

to touch the edge of the supply. This clip guides
the labels through the supply slot so they do not
shift while printing.

Supply Holder
Guide

Printer 2

Supply clip

Supply slot

Dual printer shown

Printer 1

11. Close the supply door.

The printer calibrates the labels auto matically.

1-6 Operator’s Handbook

PRINTING LABELS

This chapter describes how to

 use the application
 calibrate the touch screen
 print freshness labels
 print Use First labels.

Note: You may have a custom application tha t

differs slightly from the examples in this
manual. The screens and labels shown are
for reference only.

2

Printing Labels 2-1

About the Printer

The printer has a touch screen , five control buttons,
and, depending on your model, one or two printers .

Printer 1

he five control buttons are located on the right side

T

Printer 2

(dual printer only)

of the touch screen.

Button Action

Stops/cancels the current print job.

Advances supply for the selected
printer.

Selects which printer feeds the
supply.
Printer 1 is located on the left side.

or

Printer 2 is located on the right side.
Note: In the single printer version,

these buttons do not funct ion.

Enters the printer configuration menu.

2-2 Operator’s Handbook

Calibrating the Touch Screen

Calibrate the touch screen so th e buttons respond
correctly when pressed. Do this the first time you turn
the printer on after receiving it and whenever the
screen does not correctly respo nd to your touch.

1. Press the upper right-hand corner of the sc reen as
you turn on the printer.

The Touch Screen Calibration screen appears.

2. Follow the instructions to calibrate the touch
screen.

+

TOUCH SCREEN CALIBRATION

Please press center of cros s

The application runs automa tically when you
are finished.

Printing Labels 2-3

Printing Freshness Labels

Use the application to labe l any product for freshness.
All products are listed under their corresponding
category. Select a new category by touching one of
the color-coded home keys on the right side of the
screen.

Note: All products in a category may not appear on

the screen. Use the tabs at the top of the
screen to view more products.

1. Turn on the printer.

2. Enter your Employee ID and press Enter. Your ID

must be 2-10 alphanumeric characters and
appears on the freshness labels. Then, you see
the product menu.

Note: Dependi ng on your application, the Employee

ID login may not appear. This option is
enabled by your Manager.

The product buttons are blank if a product
menu is not created or loaded. See your
Manager for more information .

3. Press any product button.

Tabs

Sample Product Buttons

2-4 Operator’s Handbook

Sample Home Keys

4. The expiration date and time appear in th e upper-
right corner. If they are not co rrect, notify your
Manager. Refer to the System Administrator’s
Guide for more information.

5. Use

the numeric buttons to enter the quantity of

labels to print.

Press Back to backspace one character.
Press Cancel to return to the produc t screen

without printing labels.

6. Press Enter to print labels in the quantity you
entered.
OR
Press Enter without entering a quantity to print
only one label.

Labels print for the selected product. You return to
the product screen.

Note: If the printer is out of labels, a preview of the

label appears on the screen and no label
prints. Touch the screen to return to the
product screen.

Printing Labels 2-5

Reprinting a Label

You may need to reprint a fre shness label if a label is
torn or missing from a product.

Note: Dependi ng on your application, you may have

this option, which is enabled by your
Manager.

1. Press the product button that needs to be
relabeled.

2. Press the Use By button in the upp er-right corner.

The Enter New Use By Value screen appears.

The Enter New Use By Value screen appears.

ght corner.

2-6 Operator’s Handbook

Note: If thi s option is not enabled, the Use By

information does not appear as a button.

3. Enter the original Use By information:

Use the left and right ar row keys to set the
month, day, year, hour and minu te fields. The
day of the week is automatically set based on
the date.

Select the button for PM if necessary.

Note: Dependi ng on your application, your screen

may appear without the hour and minute
fields.

4. Press OK.

5. Use the numeric buttons to enter the quantity of

labels to print.

Press Back to backspace one character.
Press Cancel to return to the produc t screen

without printing labels.

6. Press Enter to print labels in the quantity you

entered.
OR
Press Enter without entering a qu antity to print
only one label.

Labels print for the selected product. You return to
the product screen.

Note: If the pri nter is out of labels, a preview of the

label appears on the screen and no label
prints. Touch the screen to return to the
product screen.

Printing Labels 2-7

Printing Use First Labels

Apply a “Use First” label to any product on the shelf
that needs to be used first. A Use First label can print
on any label format. The current date and time is
printed on a Use First labe l.

1. Press Use First on the right side of the sc reen.
The Enter Print Quantity screen appears.

2. Enter the quantity of Use First labels you need to
print and press Enter.
OR Press Enter without entering a quantity to
print only one label.

Labels with the words "Use First" print.
The Use First button can be cu stomized to print words

other than “Use First”. Refer to the System
Administrator’s Guide for more information.

Note: If the printer is out of

labels, a preview of the
label appears on the
screen and no label prints.
Touch the screen to retu rn
to the product screen.

USE

FIRST

10/3/09 2:20 PM

S

ample Label

Sleep Mode

After 10 minutes of inacti vity, the touch screen
backlight dims to conserve power. After 30 mi nutes of
inactivity, the screen saver appe ars. After 50 minutes
of inactivity, the screen goes blank.

o wake up the printer, gently touch the screen.

T

2-8 Operator’s Handbook

CARE &
MAINTENANCE

This chapter tells you how to

 clear label jams
 clean the platen roller and printhead
 clean the printer.

3

Care & Maintenance 3-1

Clearing Label Jams

To clear a jam:

1. Lower the supply door.

2. Remove any previously loaded labels.

3. Slide the roll of labels off th e supply holder.

4. Remove the jammed labels.

Caution: Do not use sharp or pointed objects t o

remove labels. It may damage the printer.

5. Reload the labels. See “Loading Labels
Chapter 1 for more information.

6. Close the supply door.

7. Press

to calibrate the labels.

” in

3-2 Operator’s Handbook

Cleaning the Platen Roller and Printhead

Clean the platen roller and printhead after every five
rolls of labels or when you see voids in the print.

Voids Correct Print

1. Remove any loaded labels.

2. Use a plastic knife to snap of f the supply slot

cover.

Supply Cover

3. Use the plas tic knife to press the L-shaped bar and

the platen roller pops out.

Note:

Art is cut-away to show detail.

Care & Maintenance 3-3

Clean the platen roller and printhead using a

4.

cotton swab moistened with isopropyl alcohol.

5. Allow time fo r the parts to dry.

6. Replace the platen roller.

7. Snap the cover into place.

8. Reload the labels . See “Loading Labels” in Chapter

1 for more information.

3-4 Operator’s Handbook

Cleaning the Touch Screen Display

Use a non-ammonia glass cleaner an d a soft cloth to
clean the touch screen displ ay. If a stronger cleaner is
needed, use a mixture of 50% isopropyl alcoh ol and
water.

Caution: Do not use sharp objects or abrasive

cleaners on the touch scre en display;
it can damage the screen.

Cleaning the Printer

Slightly dampen a cloth with water an d wipe the
printer’s exterior surfaces cl ean. Use a dry, soft­bristled brush to clean paper dust out of the sup ply
door’s interior.

Caution: Do not use household cleaners to cl ean

the printer.

Care & Maintenance 3-5

3-6 Operator’s Handbook

TROUBLESHOOTING

This chapter lists some common problems and
their solutions.

Problem Action

Screen is off when
the printer is turned
on.

The printer does not
print.

Printing stops OR the
printer does not
advance from one
label to the next
correctly.

Check the power connections
from the power supply to the
printer and the wall outl et. See
“Connecting the Printer’s Power

Supply” in Chapter 1 for more

information.
Load the labels correctly and

make sure they are the
FreshMarx labels recommended
for this application. See
“Loading Labels
for more information.

Labels may be jammed. See
“Clearing Label Jams
Chapter 3 for more informa tion.

Calibrate the supply.

1. Load labels. See “Loading

Labels” in Chapter 1 for

more information.

2. Press
labels.

Clear a label jam. See
“Clearing Label Jams
Chapter 3 for more informa tion.

Place the supply clip in the
correct position to rest against
the edge of the labels. See
“Loading Labels
for more information.

” in Chapter 1

” in

to calibrate the

” in

” in Chapter 1

4

Troubleshooting 4-1

Problem Acti

Label exits partially out
of the printer or skips a
label.

A label may be caught in the
printer. See “Clearing Label

Jams” in Chapter 3 for more

information.
Make sure the labels are

loaded correctly, the supply
clip is in the correct location ,
and that they are the
FreshMarx labels
recommended for this
application. See “Loading

Labels” in Chapter 1 for more

information.

Printing is faded or
poor quality.

Make sure the labels are
loaded correctly and that they
are the FreshMarx labels
recommended for this
application. See “Loading

Labels” in Chapter 1 for more

information.
Clean the printhead. See

“Cleaning the Printhead
Chapter 3 for more
information.

An asterisk (*) prints
after the time or date
on a freshness label.

The label was reprinted using
the original expiration time or
date. Depending on your
application, this option may not
be available. It must be
enabled by your Manager.

Printer performs no
action or an incorrect
action after pressing a
key.

Forgot Manager
Password

Calibrate the touch screen.
See “Calibrating the Touch

Screen” in Chapter 2 for more

information.
Enter password 1234.

The Configure screen appears.
Refer to the System
Administrator’s Guide for
information on resetting the
Manager Password.

on

” in

4-2 Operator’s Handbook

Problem Acti

Paper Out error
appears.

Printhead Over
Temperature error
appears.

Motor Over
Temperature error
appears.

on

Load labels. See “Loading

Labels” in Chapter 1 for more

information.
Turn off the printer and allow it

to cool down before you
resume printing.

Turn off the printer and allow it
to cool down before you
resume printing.

Technical Support

If these solutions do not work, call Service at the
number listed on the back of this manual. Before
calling Service, print a diagnostics label.

Troubleshooting 4-3

Printing a Diagnostics Label

The diagnostics label shows the printer’s software and
firmware versions and Ethernet information.

1. Press .

2. En

ter the Manager Password and press Ente r. The
default password is 1234. The Configure screen
appears.

Note: This screen ma y appear differently on the

single printer version.

3. Press Ser

vice.

4. Press Print Diag Label. A diagnostics label prints.

Sample Diag Label

5. Press Return until you see the product menu.

4-4 Operator’s Handbook

LABEL FORMATS

This appendix shows a sample of each label
format.

Note: If an asterisk (*) prints after the d ate or time,

the label was reprinted using the original
expiration date or time. Depending on your
application, this option may not be available.
It must be enabled by your Manager.

A

A

Format 1

Prints 1.2” wide x 1.1” long labels.

Enter the following information for each field:

Field Description

Description 1
Description 2
Description 3
EMPL
Must Use By

Prints up to 17 characters.
Prints up to 17 characters.
Prints up to 17 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

Label Formats A-1

Format 2

Prints 2.2” wide x 1.1” long labels.

Enter the following information for each field:

Field Description

Description 1
Description 2
EMPL
Must Use By

Prints up to 35 characters.
Prints up to 35 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

A-2 Operator’s Handbook

Format 3

Prints 2.2” wide x 1.5” long labels.

Enter the following information for each field:

Field Description

Description 1
Description 2
EMPL
Expire

Date/Time

Prints up to 25 characters.
Prints up to 25 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

Label Formats A-3

Format 4

Prints 2.2” wide x 2.0” long labels.
Note: A box prints around th e color-coded block that

corresponds to the day-of-week expiration
date. Check the box next to “display box with
lines” to print lines through the remaining
color-coded blocks.

Color-Coded
Block

Optional Lines

Enter the following information for each field:

Fi

eld Description

Description 1
Description 2
EMPL
Use By

Blue
Yellow
Red
Brown
Green
Gold
Black

Prints up to 15 characters.
Prints up to 15 characters
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.
Use by Monday.
Use by Tuesday.
Use by Wednesday.
Use by Thursday.
Use by Friday.
Use by Saturday.
Use by Sunday.

Note: The employee ID number does not print if it

was not entered.

A-4 Operator’s Handbook

Format 5

Prints 2.2” wide by 3.0” long labels.

Enter the following information for each field:

Field Description

Description
Shelf Life
EMPL
Use By

Prints up to 16 characters.
Prints up to 13 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

Label Formats A-5

Format 6

Prints 2.2” wide x 4.0” long labels.

Enter the following information for each field:

Field Description

Store Name
Description 1
Description 2
Description 3
Ingredients

Use By
Net Weight
Price

Prints up to 17 characters.
Prints up to 23 characters.
Prints up to 23 characters.
Prints up to 23 characters.
Prints up to 875 characters.

Note: Does not print semicolons or

returns.
Prints in MM/DD/YY format.
Prints up to 8 characters.
Prints up to 7 characters: numbers 0-9,

period and dollar, cents, Euro, pound, and
yen signs only.

A-6 Operator’s Handbook

Format 7

Prints 2.2” wide x 3.0” long labels.

ter the following information for each field:

En

Field Description

Serving Size
Servings Per

Container
Calories

Fat Calories

Total Fat
(g & %)

Saturated Fat
(g & %)

Trans Fat

Cholesterol
(mg & %)

Prints up to 25 characters.
Prints up to 10 characters.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Label Formats A-7

eld Description

Fi

Sodium
(mg & %)

Total Carbs
(g & %)

Dietary Fiber
(g & %)

Sugars (g)

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Prints up to 6 characters: numbers 0-9
and period only.

Protein (g)

Prints up to 6 characters: numbers 0-9
and period only.

Vitamin A (%)

Prints up to 6 characters: numbers 0-9
and period only.

Vitamin C (%)

Prints up to 6 characters: numbers 0-9
and period only.

Iron (%)

Prints up to 6 characters: numbers 0-9
and period only.

Calcium (%)

Prints up to 6 characters: numbers 0-9
and period only.

A-8 Operator’s Handbook

Format 8

Prints 1.2” wide x 1.1” long labels.

ITEM DESCRIPTION 1
ITEM DESCRIPTION 2
ITEM DESCRIPTION 3

MM/DD/YY PREP HH:MM:PM
MUST USE BY:
MM/DD/YY HH:MM:PM

Day-of-week (English) Day-of-week (Spanish)

Note:

A box prints around the color-code d block that
corresponds to the day-of-week expiration
date. Check the box next to “display box with
lines” to print lines through the remaining
color-coded blocks.

Enter the following information for each field:

Field Description

Description 1
Description 2
Description 3
EMPL
Must Use By

Blue
Yellow
Red
Brown
Green
Gold
Black

Prints up to 17 characters.
Prints up to 17 characters.
Prints up to 17 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.
Use by Monday.
Use by Tuesday.
Use by Wednesday.
Use by Thursday.
Use by Friday.
Use by Saturday.
Use by Sunday.

Label Formats A-9

A-10 Operator’s Handbook

SPECIFICATIONS

B

Printer Specifications

Height: 7.75” (197 mm)
Width: 17.75" (451 mm)
Depth: 7.0” (178 mm)
Weight w/ supply: 12.06 lbs (5.48 kg)
Shipping Weight: 14.5 lbs (6.58 kg)
Power: 100-240V AC, 47 to 63Hz input

supplies 24V DC, 90W to
printer

Operating Limits: Operating Thermal Direct

32 to 122 F (0 to 50 C)
Storage: -4 to 149 F
(-20 to 65 C)

Relative Humidity: 0% - 90% non-condensing
Printhead: 203 dpi (8.0 dots per mm)
Printing Method: Thermal Direct

Supply Specifications

Supply Type: Labels
Supply Widths: 1.2” (30 mm) minimum

2.2” (56 mm) maximum

Supply Lengths: 1.1” (28 mm) minimum

4.0” (102 mm) maximum

Max. Print Area: 2.0” (51 mm)

Specifications B-1

B-2 Operator’s Handbook

Avery Dennison
170 Monarch Lane
Miamisburg, OH 45342

1-800-543-6650 (In the U.S.A.)
1-800-387-4740 (In Canada)
www.monarch.com

For FreshMarx sales:
1-877-774-6829 (In the U.S.A.)
www.freshmarx.com

28028 28028

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