Avery 9415 User Manual

FRESHMARX™

9415™

Labeling

System

TC9415OH Rev. AF 5/09 ©2007 Avery Dennison Corp.

All rights reserved.

Each product and program carries a respective written warranty, the
only warranty on which the customer can rely. Avery Dennison
reserves the right to make changes in the product, the programs,
and their availability at any time and without notice. Although Avery
Dennison has made every effort to provide complete and accurate
information in this manual, Avery Dennison shall not be liable for
any omissions or inaccuracies. Any update will be incorporated in a
later edition of this manual.

©2007 Avery Dennison Corporation. All rights reserved. No part of
this publication may be reproduced, transmitted, stored in a retrieval
system, or translated into any language in any form by any means,
without the prior written permission of Avery Dennison.

This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.

WARNING

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Class A limits for
radio noise emissions from digital apparatus set out in the Radio
Interference Regulations of the Canadian Department of
Communications. Le présent appareil numérique n’émet pas de
bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicte par le
ministère des Communications du Canada.

Trademarks

FreshMarx and 9415 are trademarks of Avery Dennison Retail
Information Servic es, LLC.
Avery Dennison® is a trademark of Avery Dennison Corp.

Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

TABLE OF CONTENTS

GETTING STARTED ..........................................................1-1

Using This Manual.......................................................1-1

Audience ....................................................................1-1

Unpacking the Printer...................................................1-2

Installing the Printer..................................................... 1-3

Connecting the Printer’s Power Supply .......................... 1-4

Loading Labels............................................................ 1-5

USING THE APPLICATION................................................2-1

About the Printer ......................................................... 2-2

Calibrating the Touch Screen ........................................2-3

Printing Freshness Labels ............................................ 2-4

Printing Use First Labels..............................................2-6

Sleep Mode .................................................................2-6

Future Upgrades ..........................................................2-6

CARE & MAINTENANCE....................................................3-1

Clearing Label Jams .................................................... 3-2

Cleaning the Printhead .................................................3-3

Cleaning the Touch Screen Display ...............................3-4

Cleaning the Printer .....................................................3-4

TROUBLESHOOTING ........................................................4-1

Technical Support ........................................................4-3

Printing a Diagnostics Label .........................................4-4

i

LABEL FORMATS ............................................................ A-1

Format 1 .................................................................... A-1

Format 2 .................................................................... A-2

Format 3 .................................................................... A-3

Format 4 .................................................................... A-4

Format 5 .................................................................... A-5

Format 6 .................................................................... A-6

SPECIFICATIONS ............................................................ B-1

Printer Specifications .................................................. B-1

Supply Specifications .................................................. B-1

ii

GETTING STARTED

Use the FreshMarx™ 9415™ Labeling Syst em for
product freshness and to label inventory. This system
is available as a single or dual printer.

Information in this document superc edes information
in previous versions. Check our Web site for the lat est
documentation and release i nformation.

1

Using This Manual

Following is a summary of the contents of this manual :

Chapter Contents

1 Getting Started

2 Printing Labels

Care &

3

Maintenance

4 Troubleshooting

A Label Formats Format sizes and content fields.

Unpacking and installing the
printer and loading supplies.

Selecting and printing freshness
labels.

Clearing supply jams and
cleaning the printer.

Common problems and their
solutions.

B Specifications Printer and supply

specifications.

Audience

The Operator's Handbook is for the person who pri nts
and applies labels.

Getting Started 1-1

Unpacking the Printer

After you unpack the printer, you should have the
following:

♦ 9415 printer
♦ power supply and cord
♦ 4 wall anchors
♦ wall mount template

Keep all packaging material in case you need to move
or return the printer.

Caution: Do not touch the electrical conn ectors

while setting up the printer. Static
electricity can damage or destroy th e
electronic components.

1-2 Operator’s Handbook

Installing the Printer

To install the printer on the wall:

1. Select a suitable location for the printer on a wall.

2. Tape the wall mount template to the wall in the

selected location.

Caution: The template must be level or the printer

will not install correctly.

3. Install the four wall anchors accord ing to the four
outside holes indicated on the template.

Mounting holes in back of printer

4. Remove the template.

5. Lower the supply door on the printer so you can

see the mounting holes on t he back of the printer.

6. Attach the printer to the wall anchors usi ng the
corresponding holes on the back of the printer.

7. Press down firmly on the printer to lock it i n place.

8. Close the supply door.

Getting Started 1-3

Connecting the Printer’s Power Supply

To connect the power supply to the printer:

1. Turn off the printer. Press the p ower switch on
the side of the printer to the off (O) position.

2. Place the power supply in a suit able location,
preferably on a table, near an electrical outlet.

3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the p rinter’s power
supply.

4. Plug the L-shaped end of the power supply cable
into the socket on the side of the printer.

Power socket

L-Shaped
Connector

5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical out let.

Warning: The printer and power supply should

never be operated in a location where
either one can get wet. Personal injury
could result.

1-4 Operator’s Handbook

Loading Labels

Dual printer: Printer 1 is located on the left a nd
Printer 2 is located on the right. Printer 1 is the
default printer for all categories and formats.

Single printer: Printer 1 (located on the left ) is the
only available printer. There i s no option to assign a
format to a printer.

The first time you load t he printer after receiving it you
must remove and discard the thermal paper from the
printer slots.

1. Turn on the printer. Press the p ower switch on the
side of the printer to the on (I) position.

2. Press
printer, if necessary.

3. Remove and discard the tape from a new roll of
labels.

4. Lower the supply door.

5. Slide a roll of labels onto the supply holder.

If necessary, adjust the supply holder guide so it
touches the roll.

6. Feed the labels, printing side up , into the supply
slots in the supply door.

Note: Make sure no label ad hesive is exposed when

to remove the thermal paper from the

loading labels. This causes jams .

Getting Started 1-5

7. Make sure the supply clip is in the correct po sition
to touch the edge of the supply. This clip guides
the labels through the supply slot so they do not
shift while printing.

Supply Holder
Guide

Printer 2

Supply clip

Supply slot

Dual printer shown

Printer 1

8. Close the supply door.
The printer calibrates the labels auto matically.

1-6 Operator’s Handbook

USING THE
APPLICATION

This chapter describes how to

♦ use the application
♦ calibrate the touch screen
♦ print freshness labels
♦ print Use First labels.

Note: You may have a custom application tha t

differs slightly from the examples in this
manual. The screens and labels shown are
for reference only.

2

Using the Application 2-1

About the Printer

There are five control buttons located on the right side
of the touch screen.

Button Action

Stops/cancels the current print job.

Advances supply for the selected printer .

Selects which printer feeds the supply.
Printer 1 is located on the left side.

or

The rest of the touch screen contains product buttons
that are color-coded so you can ea sily print the item
labels.

♦ Yellow
♦ Red
♦ Green
♦ Blue
♦ Orange

Printer 2 is located on the right side.
Note: In the single printer version, these

buttons do not function.

Enters the printer configuration menu.

Printer 1

(dual printer only)

Printer 2

2-2 Operator’s Handbook

Calibrating the Touch Screen

Calibrate the touch screen so th e buttons respond
correctly when pressed. Do this the first time you turn
the printer on after receiving it and whenever the
screen does not correctly respo nd to your touch.

1. Press any part of the upper right-hand quarter of
the screen as you turn on the p rinter.

The Touch Screen Calibration screen appears.

+

TOUCH SCREEN CALIBRATION

Please press center of cros s

2. Follow the instructions to calibrate the touch
screen.

The application runs automa tically when you
are finished.

Using the Application 2-3

Printing Freshness Labels

Use the application to labe l any product for freshness.
All products are listed under their corresponding
category. Select a new category by touching one of
the color-coded home keys on the right side of the
screen.

Note: All products in a category may not appear on

the screen. Use the numbered tabs at the top
of the screen to view more products.

1. Turn on the printer.

2. Enter your Employee ID and press Enter. Your ID

must be 2-10 alphanumeric characters. Your ID
appears on the freshness la bels.

Numbered Tabs

Sample Product Buttons

Sample Home Keys

2-4 Operator’s Handbook

3. Press any product button.

4. Use the numeric buttons to enter the quantity of

labels to print.
Press Back to backspace one character.
Press Cancel to return to the produc t screen

without printing labels.

5. Press Enter to print labels in the quantity you
entered.
OR
Press Enter without entering a quantity to print
only one label.

Labels print for the selected product.
Note: If the printer is out of labels, a preview of the

label appears on the screen and no label
prints. Touch the screen to return to the
product screen.

Using the Application 2-5

Printing Use First Labels

Apply a “Use First” label to any product on the shelf
that needs to be used first. A Use First label can print
on any label format. The current date and time is
printed on a Use First labe l.

1. Press Use First on the right side of the sc reen.
The Enter Print Quantity screen appears.

2. Enter the quantity of Use First labels you need to
print and press Enter.
OR
Press Enter without entering a quantity to print
only one label.

Labels with the words "Use First" print.
Note: If the printer is out of

labels, a preview of the
label appears on the
screen and no label prints.
Touch the screen to retu rn
to the product screen.

USE

FIRST

USE PRIMERO

10/3/07 2:20 PM

Sample Label

Sleep Mode

After 10 minutes of inacti vity, the touch screen
backlight dims to conserve power. After 30 mi nutes of
inactivity, the screen saver appe ars. After 50 minutes
of inactivity, the screen goes blank.

To wake up the printer, gentl y touch the screen.

Future Upgrades

Managers will provide updates.

2-6 Operator’s Handbook

CARE &
MAINTENANCE

This chapter tells you how to

♦ clear label jams
♦ clean the printhead
♦ clean the printer.

3

Care & Maintenance 3-1

Clearing Label Jams

To clear a jam:

1. Lower the supply door.

2. Remove any previously loaded labels.

3. Slide the roll of labels off the su pply holder.

4. Remove the jammed labels.

Caution: Do not use s harp or pointed objects to

remove labels. It may damage the printer.

5. Reload the labels. See “Loading Labels” in
Chapter 1 for more information.

6. Close the supply door.

7. Press

to calibrate the labels.

3-2 Operator’s Handbook

Cleaning the Printhead

Clean the printhead after every five rolls of labels or
when you see voids in the print.

Voids Correct Print

To clean the printhead, use a Thermal Printer
Cleaning Card (order number 116527 – so ld
separately).

1. Turn on the printer.

2. Lower the supply door.

3. Remove any labels.

Note: You may need t o carefully remove the suppl y

clip so the cleaning card fi ts through the
supply slot.

4. Feed the cleaning card into the supply slot.

Supply Clip

Cleaning Card

Care & Maintenance 3-3

5. If you have the dual printer, select the printer you
are cleaning.

6. Press until the cleaning card is co mpletely
through the supply slot. Repeat as need ed.

7. Let the printhead dry brie fly.

8. Replace the supply clip to the previous position,

if necessary.

9. Reload the labels. See “Loading Labels” in
Chapter 1 for more information.

Cleaning the Touch Screen Display

Use a non-ammonia glass cleaner an d a soft cloth to
clean the touch screen displ ay. If a stronger cleaner is
needed, use a mixture of 50% isopropyl alc ohol and
water.

Caution: Do not use sharp objects or abrasive

cleaners on the touch scre en display.
It can damage the screen.

Cleaning the Printer

Slightly dampen a cloth with water an d wipe the
printer’s exterior surfaces clean. Use a dry, soft­bristled brush to clean paper dust out of the supply
door’s interior.

Caution: Do not use household cleaners to cl ean

the printer.

3-4 Operator’s Handbook

TROUBLESHOOTING

This chapter lists some common problems and
their solutions.

Problem Action

Screen is off when
the printer is turned
on.

The printer does not
print.

Printing stops OR the
printer does not
advance from one
label to the next
correctly.

Check the power connections
from the power supply to the
printer and the wall outl et. See
“Connecting the Printer’s Power
Supply” in Chapter 1 for more
information.

Load the labels correctly and
make sure they are the
FreshMarx labels recommended
for this application. See
“Loading Labels” in Chapter 1
for more information.

Labels may be jammed. See
“Clearing Label Jams” in
Chapter 3 for more informa tion.

Calibrate the supply.

1. Load labels. See “Loading
Labels” in Chapter 1 for
more information.

2. Press
labels.

Clear a label jam. See
“Clearing Label Jams” in
Chapter 3 for more informa tion.

Place the supply clip in the
correct position to rest against
the edge of the labels. See
“Loading Labels” in Chapter 1
for more information.

to calibrate the

4

Troubleshooting 4-1

Problem Action

Label exits partially out
of the printer or skips a
label.

A label may be caught in the
printer. See “Clearing Label
Jams” in Chapter 3 for more
information.

Make sure the labels are
loaded correctly and that they
are the FreshMarx labels
recommended for this
application. See “Loading
Labels” in Chapter 1 for more
information.

Printing is faded or
poor quality.

Make sure the labels are
loaded correctly and that they
are the FreshMarx labels
recommended for this
application. See “Loading
Labels” in Chapter 1 for more
information.

Clean the printhead. See
“Cleaning the Printhead” in
Chapter 3 for more
information.

Printer performs no
action or an incorrect
action after pressing a
key.

Forgot Manager
Password

Calibrate the touch screen.
See “Calibrating the Touch
Screen” in Chapter 2 for more
information.

Enter password 5675.
The Configure screen appears.
Refer to the System
Administrator’s Guide for
information on resetting the
Manager Password.

4-2 Operator’s Handbook

Problem Action

Paper Out error
appears.

Printhead Over
Temperature error
appears.

Motor Over
Temperature error
appears.

Load labels. See “Loading
Labels” in Chapter 1 for more
information.

Turn off the printer and allow it
to cool down before you
resume printing.

Turn off the printer and allow it
to cool down before you
resume printing.

Technical Support

If these solutions do not work, call Service at the
number listed on the back of this manual. Before
calling Service, print a diagnostics label.

Troubleshooting 4-3

Printing a Diagnostics Label

A

The diagnostics label shows the printer’s software and
firmware versions and Ethernet information.

1. Press

.

2. Enter the Manager Password and press En ter.
The default password is 1234. The Configure
screen appears.

Note: This screen ma y appear differently on the

single printer version.

3. Press Print Diag Label. A diagnostics label prints.

Control # QL009-1
Software # 127459
Software Ver 2.0
Firmware Ver 2.5
IP Addr 192.0.0.192
Subnet 255.255.0.0
Gateway 192.0.0.192

very Dennison

Model 9415

Sample Diag Label

4-4 Operator’s Handbook

LABEL FORMATS

Format 1

Prints 1.2” wide x 1.1” long labels.

Enter the following information for each fiel d:

Field Description

Description 1
Description 2
Description 3
EMPL
Must Use By

Prints up to 17 characters.
Prints up to 17 characters.
Prints up to 17 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

A A

Label Formats A-1

Format 2

Prints 2.2” wide x 1.1” long labels.

Enter the following information for each fiel d:

Field Description

Description 1
Description 2
EMPL
Must Use By

Prints up to 35 characters.
Prints up to 35 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

A-2 Operator’s Handbook

Format 3

Prints 2.2” wide x 1.5” long labels.

Enter the following information for each fiel d:

Field Description

Description 1
Description 2
EMPL
Expire

Date/Time

Prints up to 25 characters.
Prints up to 25 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

Label Formats A-3

Format 4

Prints 2.2” wide x 2.0” long labels.
Note: A box prints around th e color-coded block that

corresponds to the day-of-week expiration
date.

Color-Coded
Block

Enter the following information for each fiel d:

Field Description

Description 1
Description 2
EMPL
Use By

Blue
Yellow
Red
Brown
Green
Gold
Black

Prints up to 15 characters.
Prints up to 15 characters
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.
Use by Monday.
Use by Tuesday.
Use by Wednesday.
Use by Thursday.
Use by Friday.
Use by Saturday.
Use by Sunday.

A-4 Operator’s Handbook

Format 5

Prints 2.2” wide by 3.0” long labels.

Enter the following information for each fiel d:

Field Description

Description
Shelf Life
EMPL
Use By

Prints up to 16 characters.
Prints up to 13 characters.
Employee ID must be 2-10 characters.
Numbers only. Days 0-365, hours 0-23,

minutes 0-59.

Label Formats A-5

Format 6

Prints 2.2” wide x 4.0” long labels.

Enter the following information for each field:

Field Description

Store Name

Description 1

Description 2

Description 3

Ingredients

Use By

Net Weight

Price

Prints up to 17 characters.

Prints up to 23 characters.

Prints up to 23 characters.

Prints up to 23 characters.

Prints up to 656 characters.
Note: Does not print semicolons or

returns.

Prints in MM/DD/YY format.

Prints up to 8 characters.

Prints up to 7 characters: numbers 0-9,
period and dollar, cents, Euro, pound, and
yen signs only.

A-6 Operator’s Handbook

SPECIFICATIONS

B

Printer Specifications

Height: 7.75” (197 mm)
Width: 17.75" (451 mm)
Depth: 7.0” (178 mm)
Weight w/ supply: 12.06 lbs (5.48 kg)
Power: 100-240V AC, 47 to 63Hz input

supplies 24V DC, 90W to
printer

Operating Limits: Operating Thermal Direct

32° to 122° F (0° to 50° C)
Storage: -4° to 149° F
(-20° to 65° C)

Relative Humidity: 0% - 90% non-condensing
Printhead: 203 dpi (8.0 dots per mm)
Printing Method: Thermal Direct

Supply Specifications

Supply Type: Labels
Supply Widths: 1.2” (30 mm) minimum

2.2” (56 mm) maximum

Supply Lengths: 1.1” (28 mm) minimum

4.0” (102 mm) maximum

Max. Print Area: 2.0” (51 mm)

Specifications B-1

B-2 Operator’s Handbook

Visit www.monarch.com for sales, service,
supplies, information, and telephone numbers
for our International locations.

TOLL FREE:

1-800-543-6650 (In the U.S.A.)
1-800-387-4740 (In Canada)

For FreshMarx sales:
1-877-774-6829 (In the U.S.A.)
www.freshmarx.com