Avery 9406 User Manual

Monarch ® 9406™

Thermal Printer

Messages Manual

TC9406MS Rev. B 8/94 ©1994 Monarch Marking Systems, Inc. All ri ghts res erved.

Each product and program carries a respective written
warranty, the only warranty on which the customer can rely.
Monarch reserves the right to make c hanges in the product
and the programs and their availability at any time and without
notice. Although Monarch has made every effort to provide
complete and accurate informat i on i n thi s manual, Monarch
shall not be liable for any omissions or inaccuracies. Any
update will be incorporated in a later edition of this manual.

WARNING

This equipment can interfere wi th radio communication if not installed
and used in accordance with the inst ruction man ual . It has been tested
and found to com pl y with the limit s f or a Class A comput in g device
pursuant to FCC Rules, Part 15, Subpar t B, w hi ch pr ovide reasonabl e
protection against such inter f er ence when operat ed i n a com m er ci al
environment . Operation in a r esi dential area is li kel y t o cause
interference which the user must correct at their own expens e.

CANADIAN D.O.C. WARNING

This digital apparatus does not exceed the Cla ss A lim its f or radio
noise emissi ons from digita l ap paratus set out in t he R adi o Interference
Regulations of the Canadian Department of Communications.

Le présent appa reil numérique n’ ém et pas de bruits radioélectriques
dépassant les limites applicables aux appareils numérique s de la
classe A prescrit es dans le Régle m ent sur le brouill age radioélectrique
édicte par le m i ni stère des Commu ni cat ions du Canada.

Trademarks

Monarch is a registered trademark and 9406 is a trademark of Monarch Marking
Systems, Inc.

1. About This Manual

This manual lists error messages for the 9406™ printer. It
shows the text of the message, what the message means, and
what action you should take to correct the problem (if
necessary).

If you have trouble loading supplies or performing mainte nance,
refer to your
cannot solve, contact Monarch
the back of this m anual.

This manu al is divided into four sections:

1. About This Manual

2. Start Up Messages

3. Operation Messages

Equipment Manual

. If you have a problem you

®

Service at the number listed on

About Th is Manu a l

4. MPCL Error Codes.

1-1

9406 Messages Manual

1-2

2. Start Up Messages

The print er di splays the follow i ng m essages when you turn the
power on. Messages are listed in the order they appear.

If the printer stops at one of these mes sages, turn the printer
off. Wait at least 10 seconds , then turn it on again. If the
problem persists, call Monarc h Service at the number listed on
the back of this m anual.

Message Description/Acti on

Startup Messages

Copyright c 19nn
Monarch Marking

Loading The print er i s loading internal

Calibrat i ng ... The print er feeds supply and

PRINT M OD E
Ready

A copyright statement for the
software (nn represents the year).

formats from ROM.

calculates the supply length.
The printer is ready to receive a

data stream.

2-1

9406 Messages Manual

2-2

3. Operation Messages

If you have a problem you cannot correc t, write down the
message (and the error number, if there is one) before you call
Monarch Service.

The messages are listed in alphabetical order.

Message Description/Action

Bad Dot Error!
Press ENT E R .

Bad Dot On Bars
Press ENT E R .

Bad Index Sensor
Press ENT E R .

Barco de
Line nn Code nn

Call Monarch Service.

A bad dot on the printhead falls in
the same loc ation as a bar code
on the format.

Change the bar code m argin
position by +3 or -3 dots,
depending on where the bad dot
falls on the bar code.

Try to download the data stream
again. If the problem persists,
call Monarch Servi ce.

There is a problem with the
supplies sens or.

Call Monarch Service.
There is an error on l i ne nn in the

Bar Code field definition of the
data stream you tried to
download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to t he

System Administrator’s Guide

the syntax des cription.

for

Operation Messages

3-1

9406 Messages Manual

Batch
ERROR

Batch
Line nn Code nn

Batch Fiel d #
No Data Expected

Bitmap
Line nn Code nn

The printer received a batch
without a corresponding format.

Send a format to use with the
batch.

There is an error on l i ne nn i n the
batch data stream you tried to
download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.
Y ou tried to send online data to a

field that di d not need data. #
represents the field number.

Refer to the

Administrator’s Guide

the error.
There is an error on l i ne nn i n the

Bitmap field data stream you tried
to down l o ad .

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System

to correct

System Administrator’s Guide

the syntax description.

for

for

Buffer Overflow There is no more room in the

print buffer to rec ei ve data for
printing.

Check for a mismatch in flow
control between the host and the
printe r. Try to download the data
again. If the problem persists,
call Monarch Service.

3-2

3. Operation M essages

Checkdigit
Line nn Code nn

Check Printhead.
Press ENT E R .

Check Ribbon.
Press ENT E R .

There is an error on l i ne nn in the
Check Digit field definition of the
data stream you tried to
download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to t he

System Administrator’s Guide

the syntax des cription.
Call Monarch Service.

One of the following problems
may have occurred. Solutions
are listed in parentheses:

for

• The printer is out of ribbon

(replace the ribbon).

• The ribbon is not loaded

properly (remove the ribbon
and load it correctly). Make
sure it follows the correct path,
is not jammed, the dull side
faces the supply, and the
delivery and take-up ends are
on the correct spools.

Operation Messages

• You have selected Yes for the

ribbon default, but have not
loaded a ribbon (load a ribbon,
or change the ribbon default to

No).

3-3

9406 Messages Manual

Check Supply.
Press ENT E R .

One of the foll owing proble m s
may have occurred. Solutions
are listed in parentheses:

• The supply is not loaded

correctly (remove the supply
and re-load it correctly).

• The supply is not routed

through the supply sensor
(route the supply through the
supply sensor).

• The supply is missing black

marks or apertures (check the
supply strip for missing marks,
remove bad supplies, and
re-load the printer with good
supply).

• You have loaded indexed

supplies and set the supply
type to non-indexed or loaded
non-indexed supplies and set
the supply type to indexed
(check the supply type and
make sure it matches the
supply that is loaded).

Constant
Line nn Code nn

3-4

There is an error on l i ne nn i n a
Constant Text field definition in
the data stream y ou tri ed to
download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.

for

3. Operation M essages

Data
Line nn Code nn

Duplicate
Line nn Code nn

Error loading
NV parameters

Error saving
NV parameters

There is an error on l i ne nn in a
data field definition in the data
stream you tried to download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to t he

System Administrator’s Guide

for

the syntax des cription.
There is an error on l i ne nn in a

Duplic ate field definition of the
data stream you tried to
download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to t he

System Administrator’s Guide

for

the syntax des cription.
The printer cannot read the

NVRAM devi ce.
Call Monarch Service.

The printer cannot write to the
NVRAM devi ce.

Call Monarch Service.

Operation Messages

Exception Packet
Not Rec ogni zed

You sent the printer an undefined
exce pt i on pack e t .

Correct the packet and send it
again.

3-5

9406 Messages Manual

Graphic
Line nn Code nn

There is an error on l i ne nn i n a
Graphic field definition of the data
stream you tried to download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.

H/W Error nn The printer stopped printing

because of a hardware error.
Record the err or num ber (nn)

and report the message and error
number to Monarch Service.

Host Error
Buffer Overflow

Host Error:
Framing.

The flow control settings on the
print er and the h ost do no t ma tch.

Make the flow control setti ngs
match on the printer and the host
and resend the data.

The printer cannot communicate
with the host .

Make sure:

for

3-6

• the host is turned on

• the communications cables

are connected correctly

• the communications

parameters on the printer
match the host’s parameters

• communications are active.

Then re-transmit the data.

3. Operation M essages

Host Error:
Not Ready.

Host Error:
Overrun.

You are trying to com m unicate
with a host, but the host is not
ready.

Make sure:

• the host is turned on

• the communications cables

are connected correctly

• communications are active.

Then re-transmit the data.
One of the following flow control

problems occurred between the
printer and the host:

• The flow control settings on

the printer and the host do not
match.

• The printer is receiving

information from the host
faster than it can process it.

• The printer received an

incorrect flow control character.

Operation Messages

Host Error:
Parity.

Invalid Command!
Press ENT E R .

Make sure the print er and the
host flow control settings match
(both are DTR or both are
Xon/Xoff). If the message
persists, call Monarch Service.

The parity on the printer does not
match the parity on the host.

Set the printer’s parity to match
the host’s parity.

You tried to delete a packet from
read-only memory.

3-7

9406 Messages Manual

Invalid Data. The field requires a specific type

of data (alphabetic only, specific
range of numbers, etc.). Refer to

System Administrator’s

your

Guide

for acceptable char a c t er s

for the field.

Invalid Leng th. You sent an incorr ect number of

characters for a bar code.
Send the data again.

Line
Line nn Code nn

Low Voltage
Press ENT E R .

Max Feed Length.
Press En ter.

There is an error on l i ne nn i n a
Line field definition of the data
stream you tried to download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.
Call Monarch Servi c e.

One of the foll owing proble m s
occurred. Solutions are listed in
parentheses.

for

• The length of the supply you

are using is longer than the
maximum length the printer
will accept (replace the supply
with the correct length).

• The supply that is loaded is

non-indexed and the supply
type is set to indexed (check
the supply type to make sure it
matches the supply that is
loaded).

3-8

3. Operation M essages

Memory Full
CD Not Saved

Memory Full
Format Not Saved

Memory Full
Graph Not Saved

NextBit
Line nn Code nn

There is no more room in the
printer to s tore a check digit
packet.

Refer to your

Administrator’s Guide

information about deleting a
check digit packet.

There is no more room in the
printer to store or copy a form at.

Refer to your

Administrator’s Guide

information about deleting a
format.

There is no more room in the
printer to s tore a graphic.

Refer to your

Administrator’s Guide

information about deleting a
graphic.

There is an error on l i ne nn in a
Next-Bitmap field definition in the
data stream you tried to
download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to the

System Administrator’s Guide

the syntax des cription.

System

for

System

for

System

for

for

Operation Messages

No Font # A font style in the data stream

you tried to download does not
exist. # repres ents the number of
the font sty le in the data stream.

Refer to the

Administrator’s Guide

the error.

System

to correct

3-9

9406 Messages Manual

NVRAM corrupted
CDs 79FF

Out of Paper.
Press ENT E R .

Pre-Image Error:
Incorrect Format

Pre-Image Error:
No Format Found

Printhead Closed
Press ENT E R .

The NVRAM devi ce is clear and
it is about to reinitialize itself with
the printer’s default data.

The printer is out of supply or it is
not loaded correctly. To correct,
re-load the supply.

You sent the printer a pre-image
packet with an invalid for mat ID
number. The format you
specified is invalid for a
pre-i m a ge packet.

Correct the format ID number
and send the packet again.

You sent the printer a pre-image
packet with an invalid for mat ID
number. The format you
specifi ed does not exist.

Correct the format ID number
and send the packet again.

The printhead is closed and
ready to resume ope ration.

Printhead Open!
Close Printhead

PRINT MODE
Drawing...

PRINT MODE
Imaging...

3-10

The printhead is open. Close the
printhead. If the message
persists, call Monarch Service.

The printer is compiling the
graphic dat a for the batch you
downloaded.

The printer is compiling the
imaging text data for the batch
you downloaded.

3. Operation M essages

PRINT M OD E
No Format Found!

PRINT M OD E
Syntax Error nn

PRINT M OD E
Printing...

Quad
Line nn Code nn

The format for the batch you tried
to download has not been
downloaded to the printer.

Download the format, then
re-transmit the batch data.

There is an error in the Format
field definition of the data stream
you tried to download.

Refer to Appendix A of this
manual to de termine the meaning
of syntax error nn and to the

System Administrator’s Guide

for

the syntax des cription.
The batch y ou downloaded is

printing.
There is an error on l i ne nn in a

Quadrilateral Box field definition
of the data stream you tried to
download.

Refer to Appendix A of this
manual to de termine the meaning
of error c o de nn and to the

System Administrator’s Guide

for

the syntax des cription.

Operation Messages

RPQ There is an error in the RPQ

packet you tried to download.
Correct the packet and download

it again.

Remove Label
From Exit Chute

The print er i s s et i n on-demand
mode. Printed labels must be
removed bef ore the next label will
print.

Remove the printed label from
the printer.

3-11

9406 Messages Manual

Rule Record
Line nn Code nn

Text
Line nn Code nn

Too Man y Form ats You sent the printer more formats

There is an error on l i ne nn i n a
Field Option definition in the data
stream you tried to download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.
There is an error on l i ne nn i n a

text field definition in the data
stream you tried to download.

Refer to Appendix A of this
manual to determine the meaning
of error code nn and to the

System Administrator’s Guide

the syntax description.

than it can hold. The pri nter’s
storage limit is 30 moderate size
packets, which can be formats,
batches, check digits or graphics.

See Chapter 9, "Edi ting and
Reviewing Formats," in the

System Administrator’s Guide

learn how to delete a format from
the printer.

for

for

to

Too Many Packets
CD Not Saved

3-12

You tried to downlo ad one m ore
check digit packet than the
printer can store .

Refer to your

Administrator’s Guide

infor m ation about d el e t i ng check
digit pac kets.

System

for

3. Operation M essages

Too Many Packets
Format Not Saved

Too Many Packets
Graph Not Saved

Verify Failed! The print er could save only part

Writing to ROM!
Format Not Saved

You tried to download or copy
one more form at than the printer
can store.

Refer to your

Administrator’s Guide

information about deleting
formats.

You tried to download one more
graphic than the printer can store.

Refer to your

Administrator’s Guide

information about deleting
graphics.

of the format.
Remove any unneeded formats

from printer memory and try to
save the format again.

The data stream you tried to
downl oad specifies
commun i cation to the wr on g
devic e type.

Refer to the

Administrator’s Guide

valid devices. Correct the error,
then re-transmit the data.

System

for

System

for

System

for a list of

Operation Messages

Writing to ROM!
Graph Not Saved

The graphic data stream you tried
to download specifies
commun i cation to the wr on g
devic e type.

Refer to the

Administrator’s Guide

valid devices. Correct the error,
then re-transmit the data.

System

for a list of

3-13

9406 Messages Manual

3-14

Appendix A
MPCL Error Codes

This appendi x lists MPCL error codes . The following table lis ts
the codes in num erical order, followed by an explanation of the
code’s meaning.

Code Explanation

01 The format ID i s out of range. Use a number from 1 to

99.

04 The format length has exceeded the maximum feed

length (9 inches).

05 The format width has exceeded the physical limit (4.23

inches).

10 The field number is out of range. Use a number from

1 to 30.

1 1 The number of characters in the field is out of range.

Use a number from 1 to 30.

12 The field’s row position is out of bounds. The image

length is 8 inches.

13 The field’s column position is out of bounds. The

maximum image width is 4 inches.

MPCL Error Codes

15 Invalid character rotation. Enter 0 (for 0-degree

rotation), 1 (for 90-degree rotation), 2 (for 180-degree
rotation), or 3 (for 270-degree rotation).

16 Invalid field rotation. Enter 0 (for 0-degree rotation), 1

(for 90-degree rotation), 2 (for 180-degree rotation), or
3 (for 270-degree rotation).

17 The field number is out of sequence. All num bered

fields must be in sequential order.

20 Invalid vertical magnification. Use a number from 1 to

7.

A-1

9406 Messages Manual

21 Invalid horiz ontal magnification. Use a number from 1

to 7.

30 The bar code height is greater than the image length.

The height limit is 8 inches.

31 The human-readable portion of the bar c ode i s invalid.

See the
values.

System Administrator’s Guide

for a list of

32 Invalid bar c ode type. See the

for a list of values.

Guide

33 The bar code density is greater than the maximum

allowed. See the
list of values.

40 The line thickness is too large. Valid thicknesses are

1 through 99 dots.

41 The vector angle is greater than 359 degrees. Use an

angle from 0 to 359 degrees.

42 The end row falls outside the image length. The

maxmimum image length is 8 inches.

43 The end column falls outside the image width. The

maximum image width is 4 inches.

50 The graphic ID is out of range. Use an ID fr om 1 to 99.
51 Invalid imaging mode. You must use zero.
101 The number of prints is outside the valid range. Use a

number from 1 to 9999.

104 The batch ID is out of range. Use a number from 1 to

99.

System Administrator’s Guide

System Administrator’s

for a

106 The batch field number is greater than 30. Enter a

smaller number.

200 Invalid rule number. Use 1, 4, 5, 30, 31, 42, or 60.
300 The printer does not support database packets. It

supports only check digit and graphics packets.

A-2

Appendix A

311 The check digi t selector is out of range. Use a number

from 1 to 9.

312 The check digit modulus is out of range. Use a

number from 2 to 11.

313 The check digit length is greater than 30. Use a

smaller number.

321 The graphic ID is out of range. Use a number from 1

to 99.

322 Invalid gra phi c imaging mode. You must us e zero.
323 The graphic’s row position is out of bounds. Use a

number no more than 8 inches.

324 The graphic’s column position is out of bounds. Use a

number no more than 4 inches.

326 The line thickness in the graphic is greater than 99.

Enter a smaller number.

327 Invalid graphics direction. For next and duplicate bit

maps, use 0 or 1. For line vectors, use a number from
0 to 359.

328 The end position of a line segment is out of bounds. It

must be within the imagable area.

329 Invalid adjustment count. Use a number from 0 to 250

for next and duplicate bit maps.

330 Invalid graphic duplicate count. Use a number no

greater than 250.

500 Not enough memory to process the current format.

A-3

MPCL Error Codes

9406 Messages Manual

A-4

For supplies , serv ice , or assi st ance ca ll :

TOLL FREE:
1-800-543-6650 (In the U.S.A.)
1-800-263-4650 (In Canada)

Print ed by the T echnical Communications Department

Printed in the U.S.A.