Monarch 9401® / 9402 ®
Thermal Printers
Messages Manua l
TC9401MS Rev. C 6/94 ©1989-1994 Monarch Marking Systems, Inc. All rights reserved.
Each product and program carries a respective written
warranty, the only warranty on which the customer can rely.
Monarch reserves the right to make c hanges in the product
and the programs and their availability at any time and without
notice. Although Monarch has made every effort to provide
complete and accurate informat i on i n thi s manual, Monarch
shall not be liable for any omissions or inaccuracies. Any
update will be incorporated in a later edition of this manual.
WARNING
This equipment has been tested and f ound to comply with t he l i m its f or
a Class A di gital device, pursuant to Part 15 of the FC C Rules. These
limits are des ig ned t o provide reasonable protecti on against harm fu l
interfere nce when the equipment is operated i n a com m er ci al
environment . This equipment gener at es, uses, and can ra di at e radio
frequency energy and, if no t installed and used in accordance w i th the
instructi on m anual, may cause harmful inte r ference to radi o
communicat i ons. O per ation of this equi pm ent in a residential area is
likely to cause harmf ul interfe re n c e in whic h case the user will be
required to cor rect the int er ference at his own expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A l i m it s f or radio
noise emissi ons from digita l apparatus set out in the Radio Int erference
Regulations of the Canadian Department of Communications.
Le présent appa reil numériqu e n’ ém et pas de bruits radioélectriques
dépassant les limites appli cables aux appareils numériques de la
classe A prescrites dans le Rég lement sur le brouillage radioélectri que
édicte par le m i ni stère des Commu nications du Canada.
WARNING
The power cor d i s in tended to serve as the disconnec t de vi ce. The
socket-outl et shal l be near the equip m ent and shall be easily
accessible.
WARNUG
Der Stromver sorgungskabel dient als abschaltvorrichtung. Die
Steckdose soll i n der Nahe der Einheit und liecht zunganglich liegen.
Trademarks
Monarch, 9401 and 9402 are registered t rademar ks of Monarch Mar king Systems, Inc.
1. About This Manual
This manual lists error messages for the 9401® and 9402®
printers. It shows the text of each message, what each
message means, and what action you should take to corr ect
the problem (if necessary).
If you have trouble loading supplies or performing
maintenance, refer to your
problem you cannot solve, contact Monarch Service at the
number listed at the back of this manual .
This manual contains the four sections shown below.
1. About This Manual Page 1-1
2. Startup Messages Page 2-1
3. Operation Messages Page 3-1
Equipment Manual
. If you have a
About This Manual
4. MPCL Error Codes Page 4-1
1-1
9401/9402 Messages Manual
1-2
2. Startup Messages
The prin ter dis pl a y s the fol l o w ing messages wh en y o u tu r n the
power On. The messages appear in the order below.
If the printer stops at one of these mes sages, turn the pri n ter
Off. Wait at least 10 sec onds, then turn it on again. If the
problem per sis ts, call Monarch Servic e.
Message Description
Startup Messages
Copyright c 19nn
Monarch Marking
Loading:
LLL XXX
Calibrating ... The printer feeds the supply and
A copyright statement for the
software (nn represents the
year).
The printer loads formats into
memory to prepare for printing.
LLL represents the format type
and XXX identifies the format.
calculates the supply length.
2-1
9401/9402 Messages Manual
2-2
3. Operation Messages
If you have a problem you cannot correct, record the message
(and the error number, if there is one) before you call Monarch
Service.
The message s appear below in alphabetical order.
Message Description/Action
Bad Dot Error!
Press ENT E R .
Bad Printhead! Press ENTER.
Barcode
Line nn Code nn
Call Monarch Servi c e.
A bad dot on the printhead falls
in the same location as a bar
code on the format. The printer
will try to shift the bar code,
depending on where the bad dot
occurs. If the printer cannot shift
the bar code, a black line will be
printed instead of the bar code.
Call Monarch Servi c e.
There is an error i n a bar cod e
record of the MPCL file you tried
to down l o ad .
Record the line num ber
(Line nn) and the error cod e
(Code nn). Refer to "MPCL
Error Codes" in this manual for
the error definition. Then refer to
System Administrator’s
the
to correct the error.
Guide
Operation Messages
3-1
9401/9402 Messages Manual
Message Description/Action
Batch
Line nn Code nn
Batch Fiel d #
No Data Expected
Bitmap
Line nn Code nn
There is an err or i n a batch
record of the MPCL file you tried
to down l o ad .
Record the line num ber
(Line nn) and the error cod e
(Code nn). Refer to "MPCL
Error Codes" in this manual for
the error definition. Then refer to
System Administrator’s
the
to correct the error.
Guide
You sent on-line data to a field
that did not need data.
# represents the field number.
Refer to the
Administrator’s Guide
System
to correct
the error.
There is an error i n a bit map
record of the MPCL file you tried
to down l o ad .
Record the line num ber
(Line nn) and the error cod e
(Code nn). Refer to "MPCL
Error Codes" in this manual for
the error definition. Then refer to
System Administrator’s
the
to correct the error.
Guide
CD Verify failed. The bar code contained an
incorrect check d igit. Check the
bar code data, then re-enter the
bar code correct ly.
3-2
3. Operation Messages
Message Description/Action
Check Card You tried to delete formats from
a memory card without loading
the memory card or turning the
write-p r otect switch Off first.
Load a memory card and turn its
write-p r otect switch Off before
using the Delete Card function.
Check Card
Format Not Saved
You downloaded a form at
containing device parameter M
(memory card ) to the pr in te r
without loading a memory card.
Be sure to load a memory ca rd
before downloading the format
to the printer, or change the
device parameter to R (RAM).
Check Printhead! Press ENTER.
This message usually indicates
a problem with the printhead. At
power up, a printhead test is
performed. If there are more
than three bad dots on the
printhead, the printer displays
this message. You will not be
able to print until this problem is
resolved. This message may
also occur if the printhead needs
to cool d own .
Turn the printer Off and back
On. If the printer was printing a
large batch, let the printer cool
down before turning it On again.
If this does not correct the
problem, call M onarch Service.
Operation Messages
3-3
9401/9402 Messages Manual
Message Description/Action
Check Ribbon.
Press ENT E R .
Check Supply.
Press ENT E R .
This messa ge i ndi cates one of
the following:
• The printer is out of ribbon.
Replace the ribbon.
• The ribbon was not loaded
correctly .
Remove the ribbon and load
it correctly.
• You selected Yes for the
ribbon default, but have not
loaded a ribbon .
Load a ribbon or change the
ribbon default to No.
• The supply roll was not
loaded correct l y.
Remove the supply roll and
load it correctly.
• The supply roll was not
routed through the supply
sensor.
Route the su pp l y r oll throug h
the supply sen sor.
3-4
• The supply roll is missing
black marks or apertures.
Check the supply roll for
missing marks. Remov e any
bad supplies, and re-load the
printer with a good supply roll.