Avaya J189 SIP Quick Start Guide
Quick Reference for Avaya
J189 SIP IP Phone in Avaya
Aura
®
Icons Name Description
settings, assign speed
Network
information
dial entries, etc.
Used to view the
connected USB
devices such as USB
stick and keyboard.
To check network
settings.
Icon Description
Call is active.
Call is on hold.
Call is on hold during a conference
or transfer call setup.
Conference is active.
Release 4.0.9
Issue 1
©
2020-2021, Avaya Inc.
All Rights Reserved.
April 2021
Secondary display
The secondary display of the phone provides additional
call appearances and feature or application display.
It has six lines of four-page display that provides 24
additional lines for incoming calls, outgoing calls, autodialing, and calling features. It displays the dedicated view
for keys 25 — 48. You can switch between the pages
using the left and right keys.
Main menu
The following table lists the Main menu icons used in
Avaya J189 IP Phone:
Icons
Settings To change your phone
Name Description
Features To access administrator
activated features.
Applications • To access phone
applications such as
Contacts, Recents,
and Activate screen
saver.
• To sign off the phone,
to protect your
settings, or to let
another user log in.
settings, customize
button labels, adjust
brightness, audio
Table continues…
Administration To access
administration settings.
About To view the phone
model, software
version, default device
type, and the default
server type.
General phone icons
The following table lists the icons used in the Avaya
J189 IP Phone:
Icon
Description
Microphone is muted.
Missed call on your phone. You can
see this icon in the Recents
application.
Incoming call; indicates you have
answered this call. You can see this
icon in the Recents application.
Outgoing call; indicates you have
made this call. You can see this
icon in the Recents application.
Bridged call; indicates this line is
being used for a call on another
phone.
Incoming call is alerting.
Outgoing call; indicates you have
made this call.
Table continues…
Conference is on hold.
Use the Right or Left navigation
arrow to see more pages /
screens / options.
Scroll left for other options.
Scroll right for other options.
Team icon indicating this team
member is available.
Team icon indicating this team
member is busy on a call and
unavailable.
Team icon indicating this team
member is not on a call, but is
forwarding incoming calls.
Team icon indicating this team
member is busy on a call and is
forwarding incoming calls.
Indicates that the phone is not
connected to the SIP proxy server
and is operating in Failover mode.
Some features might not be
available or work incorrectly.
If the appearance line displays this
icon, it indicates that the phone has
encountered a failure and has
preserved the media session until
the user hangs up.
This icon can also indicate that the
phone is connected to the call
server but the features are not
available.
Table continues…
1
Icon Description
The EC500 feature is on.
The Do not disturb feature is on.
The Call forward feature is on.
Indicates that the call is using a
wideband codec for excellent voice
quality.
Indicates a low network
performance or presence of local
network issues that might result in
lower call quality.
The Limit Number of Concurrent
Calls (LNCC) feature is on.
Indicates that the SLA Mon™ agent
has taken control of the phone.
Indicates that the call is being
recorded for SLA Mon™.
Indicates that the audio of this call
is secure.
Indicates that the audio alert for
incoming calls is off.
Indicates the Bluetooth feature is
on.
Indicates that you have missed a
call. The number in the icon
indicates the number of missed
calls.
Indicates that you have missed a
call. The + in the icon indicates that
the number of missed calls is more
than 9.
Autodialing feature
Wi-Fi icons
The following table lists the Wi-Fi icons used in the
Avaya J189 IP Phone:
Icon
Description
Non-secure Wi-Fi
network is detected.
Secure Wi-Fi network is
detected.
Wi-Fi network is out of
range or offline.
Operations
Entering the provisioning details
Enter the provisioning server address if the phone
prompts, for example, when you connect to the network
for the first time.
Obtain the provisioning server address from the system
administrator.
1. When you boot the phone for the first time, the Auto
Provisioning screen displays Do you want to
activate Auto Provisioning now?, press one
of the following:
• Yes: To connect to the Device Enrollment Services
server to obtain the provisioning server address and
ignore the provisioning server address from the
DHCP.
• No: To obtain the provisioning server address from
the DHCP server.
In case of a time out, and the DHCP does not provide
the provisioning server address, the phone selects
Yes.
If the connection to Device Enrollment Services is
successful, and the phone receives the provisioning
server address, the phone continues to boot and not
prompt you for the provisioning server address.
If the connection to Device Enrollment Services is
successful, and the phone does not receive the
provisioning server address from Device Enrollment
Services, the phone prompts you for a Numeric
Enrollment code. Contact your administrator for a
numeric enrollment code. When you enter the valid
numeric enrollment code, the phone continues to boot
and not prompt you for the provisioning server
address.
If you do not have a numeric enrollment code, press
Cancel. The phone continues to boot using the
DHCP.
The phone displays the Starting message. If the
phone does not receive the provisioning server
address from the Device Enrollment Services or the
DHCP server, the phone displays the Enter
provisioning details screen.
2. On Enter provisioning details screen, press one of the
following:
• Config: To enter the provisioning server address.
• Never: To never prompt for the provisioning server
address.
• Cancel: To cancel the prompt and display the Login
screen.
3. After you have pressed Config, enter the provisioning
server address in the Address field.
The address is an alphanumeric URL like http://
myfileserver.com/j100/.
Tip:
To enter the dot symbol (.) in the field, press the
alphanumeric soft key to toggle to the ABC mode.
To enter the forward slash symbol (/) in the field,
press the / soft key.
4. (Optional) Enter the Group number.
Obtain the Group number from your system
administrator. The value ranges from 0 to 999. 0 is the
default value. If you do not enter any value in this
field, the phone uses the default value.
5. Press Save.
The phone continues to boot and connect to the
provisioning server address for provisioning
configuration.
Making a call by using speed dial
Ensure you have speed dial numbers assigned to your
contacts.
Press and hold the dial pad key assigned to the
number you want to call.
Making an emergency call
Ensure that the Emerg soft key is assigned by your
administrator.
Do one of the following:
• On the Phone screen, press the Emerg soft key,
and again press Emerg when the phone prompts
you for confirmation.
• Dial the emergency number by using the dial pad.
Declining a call
You can decline an incoming call when you do not want to
answer a call. The incoming call is declined depending on
the Call decline policy set by your administrator. Contact
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