Avaya J189 User Manual

Using Avaya J189 SIP IP Phone in Avaya Aura

Release 4.0.9

Issue 1

April 2021

2020-2021, Avaya Inc.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website:

https://support.avaya.com/helpcenter/ getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO, UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License as set forth below in the Designated System(s) License (DS) section as applicable. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. “Software” means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. “Designated Processor” means a single stand-alone computing device. “Server” means a set of Designated Processors that hosts (physically or virtually) a software application to be accessed by multiple users. “Instance” means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine (“VM”) or similar deployment.

License types

Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number of Instances of the Software as indicated in the order, Documentation, or as authorized by Avaya in writing. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as “shrinkwrap” or “clickthrough” license accompanying or applicable to the Software (“Shrinkwrap License”) as indicated in the order, Documentation, or as authorized by Avaya in writing.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December 2009. The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at Nortel Products” or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice.

Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Unless otherwise stated, each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered.

Third Party Components

“Third Party Components” mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements (“Third Party Components”), which contain terms regarding the rights to use certain portions of the Software (“Third Party Terms”). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms.

The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya Support website: as designated by Avaya.

Contact Avaya Support

See the Avaya Support website: product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (EIRP) is not more than that necessary for successful communication.

Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la puissance isotrope rayonnée équivalente ne dépasse pas l'intensité nécessaire à l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.

Cet équipement est conforme aux limites d'exposition aux rayonnements ISEDétablies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by Avaya to be used with the equipment. If you use any other equipment, it may cause failures, malfunctioning, or fire.

• Power cords shipped with this equipment must not be used with any other equipment. In case the above guidelines are not followed, it may lead to death or severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず製品に同梱されております添付品または指定品をご使用ください。添付品指定品以外の部品をご使用になると故障や動作不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用しないでください。上記注意事項を守らないと、死亡や大怪我など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two conditions:

1. It is possible that this equipment or device may not cause harmful interference, and

2. This equipment or device must accept any interference, including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos condiciones:

1. Es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。前述合法通信，指依電信管理法規定作業之無線電通信。低功率射頻器材須忍受合法通信或工業、科學及醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

To comply with the FCC RF exposure compliance requirements, this device and its antenna must not be co-located or operating to conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interferences that may cause undesired operation.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designated to provide reasonable protection against harmful interferences in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interferences to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment . This equipment should be installed and operated with minimum distance of 8 in or 20 cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental Protection Agency.

EU Countries

This device when installed complies with the essential requirements and other relevant provisions of the EMC Directive 2014/30/EU, Safety LV Directive 2014/35/EU, and Radio Equipment Directive 2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

BT transmitter

• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP Phones– Use Only Limited Power Supply Phihong Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and

https://

product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

The Bluetooth™ word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Avaya Inc. is under license.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time, may collect network and device data from your device and may use such data in order to validate your eligibility to use the device.

Chapter 1: Introduction.......................................................................................................... 12

Purpose................................................................................................................................ 12

Chapter 2: Avaya J189 phone overview............................................................................... 13

Phone overview.................................................................................................................... 13

Physical layout................................................................................................................ 15

Connections jacks for J189 IP Phone................................................................................ 17

Secondary display........................................................................................................... 19

Optional components....................................................................................................... 19

Avaya J100 Expansion Modules and USB power supply..................................................... 20

Chapter 3: Getting started...................................................................................................... 21

Entering the provisioning details............................................................................................. 21

Identifying the device type during phone boot-up...................................................................... 22

Logging in to your phone........................................................................................................ 22

Logging out of your phone...................................................................................................... 23

Locking your phone............................................................................................................... 23

Unlocking your phone ........................................................................................................... 24

Setting the network mode....................................................................................................... 24

Setting the network configuration...................................................................................... 25

Connecting to a Wi-Fi network.......................................................................................... 26

Chapter 4: Navigation............................................................................................................. 28

Cursor navigation.................................................................................................................. 28

Navigation cluster............................................................................................................ 28

Text input.............................................................................................................................. 29

Line keys.............................................................................................................................. 29

Main menu............................................................................................................................ 30

General phone icons............................................................................................................. 30

Presence icons..................................................................................................................... 32

Multiple Level Precedence and Preemption icons.................................................................... 33

Bluetooth icons..................................................................................................................... 34

Wi-Fi icons............................................................................................................................ 34

Chapter 5: Handling incoming calls...................................................................................... 35

Answering a call.................................................................................................................... 35

Answering a call when on another call..................................................................................... 35

Ignoring a call....................................................................................................................... 36

Declining a call...................................................................................................................... 36

Chapter 6: Handling outgoing calls...................................................................................... 38

Making a call by using the manual dial mode........................................................................... 38

Making a call by using the auto-dial mode............................................................................... 38

Redialing a number............................................................................................................... 39

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Contents

Making a call by using speed dial............................................................................................ 39

Making a call from the local Сontacts list................................................................................. 40

Making a call from the corporate database Сontacts list........................................................... 40

Making an international call.................................................................................................... 40

Emergency call..................................................................................................................... 41

Making an emergency call................................................................................................ 41

Chapter 7: Call-related features............................................................................................. 42

Muting and unmuting a call..................................................................................................... 42

Placing a call on hold and resuming the call............................................................................ 42

Chapter 8: Managing contacts............................................................................................... 43

Adding a new contact............................................................................................................ 43

Adding a contact from the Recents list.................................................................................... 44

Editing a contact.................................................................................................................... 44

Doing a quick search for a contact.......................................................................................... 44

Viewing the contact details..................................................................................................... 45

Searching for a contact.......................................................................................................... 46

Combining contacts............................................................................................................... 46

Deleting a contact.................................................................................................................. 47

Creating a local Сontacts group.............................................................................................. 47

Adding a contact to the local group......................................................................................... 48

Removing a contact from the local group................................................................................. 48

Assigning a ringtone to a contact............................................................................................ 49

LDAP Directory..................................................................................................................... 49

Setting LDAP Directory as the contact search source......................................................... 50

Searching LDAP contacts................................................................................................ 50

Chapter 9: Presence............................................................................................................... 52

Viewing the Presence status of your contacts.......................................................................... 52

Changing your Presence status.............................................................................................. 52

Redirecting calls when Do Not Disturb is active........................................................................ 53

Chapter 10: Do not Disturb and Call Forwarding................................................................. 55

Do not disturb....................................................................................................................... 55

Activating and deactivating Do not disturb......................................................................... 55

Call forwarding...................................................................................................................... 56

Forwarding a call to another extension.............................................................................. 56

Setting enhanced call forwarding...................................................................................... 57

Call forwarding to your cell phone using EC500....................................................................... 59

Extending a call to your cell phone.......................................................................................... 59

Chapter 11: Managing Recents.............................................................................................. 60

Call log................................................................................................................................. 60

Making a call from Recents.................................................................................................... 60

Viewing the Recents details................................................................................................... 60

Deleting a call record from Recents........................................................................................ 61

Clearing the Recents list........................................................................................................ 62

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Contents

Chapter 12: Managing conference calls............................................................................... 63

Adding a person to an active call............................................................................................ 63

Adding a person on hold to a conference call........................................................................... 63

Putting a conference call on hold and resuming a call............................................................... 64

Dropping or Disconnecting the last participant from a conference call........................................ 64

Viewing the details of a conference......................................................................................... 65

Chapter 13: Team Button....................................................................................................... 66

Answering an active call on a monitored extension................................................................... 67

Viewing the status of monitored stations.................................................................................. 67

Speed dialing to a monitored extension................................................................................... 67

Transferring a call to a monitored phone.................................................................................. 68

Monitoring other extensions at a glance.................................................................................. 69

Chapter 14: Advanced features............................................................................................. 70

Accessing the Features screen............................................................................................... 70

Active call shortcut keys......................................................................................................... 70

Making a call transfer with a shortcut key.......................................................................... 71

Making a conference call with a shortcut key..................................................................... 71

Activating the screen saver.................................................................................................... 72

Automatic Callback................................................................................................................ 72

Setting up Automatic Callback.......................................................................................... 72

Autodialing a pre-assigned number......................................................................................... 73

Blocking your extension from displaying during calls................................................................ 73

Bridged Call Appearance....................................................................................................... 74

Making a call on a bridged line......................................................................................... 74

Answering a bridged line call............................................................................................ 74

Joining a call on a bridged line ......................................................................................... 75

Busy Indicator....................................................................................................................... 75

Busy Indicator icons and LED indication............................................................................ 75

Busy Indicator call operations........................................................................................... 76

Call Transfer to a monitored user...................................................................................... 77

Calendar............................................................................................................................... 78

Accessing calendar......................................................................................................... 78

Configuring the Microsoft® Exchange Server calendar........................................................ 78

Reviewing your Calendar event........................................................................................ 79

Calling in your intercom group................................................................................................ 80

Call Parking.......................................................................................................................... 80

Parking a call.................................................................................................................. 81

Unparking a call.............................................................................................................. 81

Call Pickup........................................................................................................................... 81

Answering a call for a Call Pickup group member............................................................... 82

Answering a call in the same Call Pickup group................................................................. 82

Answering a call using the extension number.................................................................... 83

Call recording........................................................................................................................ 83

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Contents

Recording a call.............................................................................................................. 83

Call Transfer......................................................................................................................... 84

Making a consultative transfer.......................................................................................... 84

Making a blind transfer..................................................................................................... 84

Crisis alert station.................................................................................................................. 85

Acknowledging the crisis alert.......................................................................................... 86

Emergency caller information........................................................................................... 86

Stopping the crisis alert.................................................................................................... 87

Acknowledging the crisis alert after an error in the first acknowledgment.............................. 87

Displaying your extension on outgoing calls............................................................................. 88

Excluding others from bridging on to your call.......................................................................... 88

Hunt Group Busy................................................................................................................... 88

Using Hunt Group Busy................................................................................................... 89

Interrupting a call with a whisper page..................................................................................... 89

Limit Incoming Calls.............................................................................................................. 90

Activating Limit Incoming Calls......................................................................................... 90

Deactivating Limit Incoming Calls..................................................................................... 90

Long-term acoustic exposure protection.................................................................................. 91

Configuring Long term acoustic protection......................................................................... 91

Multiple Device Access.......................................................................................................... 92

Handling calls and conferences using Multiple Device Access............................................ 92

Using URI dialing to make a call............................................................................................. 93

Making a priority call.............................................................................................................. 93

Multicast Paging.................................................................................................................... 94

Sending a multicast page................................................................................................. 94

No Hold Conference.............................................................................................................. 95

Adding a participant to no hold conference........................................................................ 95

Precedence call.................................................................................................................... 96

Making a precedence call by using the Main menu............................................................. 96

Making a precedence call by using dial plan configuration.................................................. 96

Pre-configuration of keys....................................................................................................... 97

Service Observe.................................................................................................................... 97

Activating Service Observe.............................................................................................. 98

Deactivating Service Observe.......................................................................................... 98

Assisting an agent on an observed call............................................................................. 99

SLA Mon™ ........................................................................................................................... 99

Shared control.................................................................................................................... 100

Tracing a malicious call........................................................................................................ 100

Using a Guest Login............................................................................................................ 101

WML browser...................................................................................................................... 102

Accessing the WML browser.......................................................................................... 102

Chapter 15: Using USB devices.......................................................................................... 103

Viewing USB menu.............................................................................................................. 103

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Contents

Connecting USB keyboard................................................................................................... 104

Entering text using USB keyboard........................................................................................ 104

Navigating using USB keyboard........................................................................................... 105

Chapter 16: Customization.................................................................................................. 106

Phone................................................................................................................................ 106

Setting the dialing mode................................................................................................. 106

Displaying сall timers..................................................................................................... 106

Setting key repeat delay................................................................................................. 107

Setting redial options..................................................................................................... 107

Assigning speed dial entries........................................................................................... 108

Setting Mute alert.......................................................................................................... 109

Visual alerting............................................................................................................... 109

Customizing phone keys................................................................................................ 110

Restoring customized keys to default............................................................................... 111

Applications......................................................................................................................... 111

Enabling the Away timer................................................................................................. 111

Enabling phone auto-lock............................................................................................... 112

Turning call history on and off......................................................................................... 112

Microsoft® Exchange account integration......................................................................... 113

Entering Microsoft® Exchange credentials for basic authentication..................................... 113

Entering Microsoft® Exchange credentials for OAuth authentication................................... 114

Enabling and disabling Microsoft® Exchange contact integration........................................ 115

Calendar settings........................................................................................................... 115

Audio.................................................................................................................................. 118

Turning automatic gain control on or off........................................................................... 118

Enabling and disabling Bluetooth.................................................................................... 119

Pairing a Bluetooth enabled headset with your phone....................................................... 119

Turning button clicks on and off...................................................................................... 120

Turning error tones on and off........................................................................................ 120

Enabling wireless headset bidirectional signaling............................................................. 120

Selecting a headset....................................................................................................... 121

Setting headset mic level............................................................................................... 121

Configuring hearing aid compatibility............................................................................... 122

Setting a headset profile................................................................................................ 122

Setting a personalized ringtone...................................................................................... 123

Display............................................................................................................................... 124

Changing the background image.................................................................................... 124

Changing the background image for the secondary display............................................... 124

Changing the screen saver............................................................................................. 125

Changing the screen saver for the secondary display....................................................... 125

Setting the screen saver details...................................................................................... 126

Adjusting the brightness of a phone screen..................................................................... 126

Adjusting the brightness of the secondary screen............................................................. 127

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Contents

Setting the display language.......................................................................................... 127

Adjusting phone screen width......................................................................................... 127

Setting the backlight timer.............................................................................................. 128

Setting the time format................................................................................................... 128

Setting the date format................................................................................................... 129

Setting the time zone..................................................................................................... 129

Setting the text size....................................................................................................... 130

Setting the text size of the secondary screen................................................................... 130

Setting the phone screen width....................................................................................... 131

Selecting a headset....................................................................................................... 131

Customizing keys of the secondary display............................................................................ 131

Adding a labeled key..................................................................................................... 131

Moving a key................................................................................................................. 133

Deleting a key............................................................................................................... 133

Restoring customized keys to default.............................................................................. 133

Chapter 17: Phone update................................................................................................... 135

Updating your phone........................................................................................................... 135

Checking your phone periodic automatic update.................................................................... 135

Chapter 18: Maintenance..................................................................................................... 137

Limited access during failover.............................................................................................. 137

Recording audio parameters ............................................................................................... 138

Viewing the Product ID........................................................................................................ 138

Viewing the Device type....................................................................................................... 139

Viewing the Server type....................................................................................................... 139

Chapter 19: Resources......................................................................................................... 140

Documentation.................................................................................................................... 140

Finding documents on the Avaya Support website........................................................... 142

Avaya Documentation Center navigation......................................................................... 142

Viewing Avaya Mentor videos............................................................................................... 143

Support.............................................................................................................................. 144

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Chapter 1: Introduction

Purpose

This document describes the features of the Avaya J189 IP Phone and also provides instructions on how to use this phone.

This document is for end users.

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Chapter 2: Avaya J189 phone overview

Phone overview

Avaya J189 IP Phone is a SIP-based phone for business communications. The phone supports 96 buttons. The primary display of the phone provides 96 buttons by scrolling or paging using the Navigation Cluster. Optionally, the phone supports up to two Avaya J100 Expansion Module. The Secondary screen is the first effective button module. The phone supports up to 5 call appearances with two lines of call display.

For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion Module for SIP in

Avaya J189 IP Phone has two color display.

The phone supports the OPUS Super wideband codec and Local Conference.

Physical specifications

• 10 buttons on Primary display and 6 buttons on Secondary display with red and green dual LEDs

https://support.avaya.com/.

• Primary display- 800 x 480 pixels, Secondary display- 240 x 320 pixels

• Dual-position stand, optional wall mount

• Gigabit Ethernet (10/100/1000 Mpbs) line interface

• Secondary Gigabit Ethernet (10/100/1000 Mpbs) interface

• PoE Class 2 IEEE 802.3af when PoE Slideswitch is in L position, and PoE Class 3 IEEE

802.3af when PoE Slideswitch is in H position

• Optional AC to 5V adapter

• Wideband audio in handset and headset

• SuperWideBand RJ9 headset

• Full duplex speakerphone

• SuperWideBand Full Duplex Handsfree

• Ergonomic hearing aid compatible handset supports TTD acoustic coupler

• Five call appearances in Full Screen mode and 10 call appearances in Half Screen mode

• Four soft keys and two page keys for the secondary display

• Type-A and Type-C USB support

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Avaya J189 phone overview

• Hard Buttons:

- Phone

- Messages

- Contacts

- Recents

- Main menu

- Navigation cluster

- Headset

- Speaker

- Volume

- Mute

- Hard Release Key (End call)

• LEDs:

- Speaker

- Mute

- Headset

- Message

- Recents

Related links

Physical layout on page 15 Connections jacks for J189 IP Phone on page 17 Secondary display on page 19 Optional components on page 19 Avaya J100 Expansion Modules and USB power supply on page 20

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Physical layout

Phone overview

No. Name Description

1 Beacon LED Provides visual alerts for the following:

• Incoming call

• Voice mail

Table continues…

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Avaya J189 phone overview

No. Name Description

2 Phone display Displays two areas:

1. Top Bar: It is always visible, and displays communication status, time and date, and device status.

2. Application area displays the following:

• Application header: It displays the context specific

application title, and one or more subtitles. Depending on the appearance type and the call state, the header displays details of the call.

• Application content area: It displays menus, lists, pop-up

windows, images, and other application content.

• Softkey labels area: It displays labels with information

about the state of the soft key button.

3 Line keys Used to select the corresponding line or feature. Each line key

has a combination of red and green LEDs that provide call or feature specific visual alert.

Note:

The default action depends on the application and the context.

4 Soft keys Used to select the corresponding label of context-specific

actions.

With the Help soft key, you can view a short description of the features available on your phone.

5 Navigation cluster Used to navigate on the phone screen.

• Up and Down arrow keys: To scroll up and down.

• Right and Left arrow keys: To move cursor in the text input

field, and to toggle values in the selection fields.

• OK button: To select the action assigned to the first soft key.

7 Voicemail Used to dial the configured voice mail number to receive a voice

message.

8 Line keys Used to select the corresponding line or feature. Each line key

has a combination of red and green LEDs that provide call or feature specific visual alert.

Note:

The default action depends on the application and the context.

9 Secondary display Provides quick access to line appearances, features, and phone

menus.

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Table continues…

Phone overview

No. Name Description

10 Volume • (+) : To increases the volume.

• (-): To decrease the volume.

11 Left, Right keys Used to navigate on the Secondary Display screen.

12 Mute Used to mute and unmute the outgoing audio.

16 Hard Release key Used to terminate an active call or an active call appearance.

17 Handset Used to receive and make calls.

18 Headset Used to turn on headset, and also to toggle your call from the

speaker to headset.

19 Speaker Used to turn on the speaker.

Application keys provide direct access to the corresponding applications:

No. Application keys Description

6 Phone key Displays the Phone screen.

13 Main Menu Displays the list of options, such as Features, Applications,

Settings, and Network Information.

14 Contacts Displays the entries in your Contact list.

15 Recents Displays the list of all calls.

Related links

Phone overview on page 13

Connections jacks for J189 IP Phone

The following image illustrates the connection jacks that are present on the back panel of Avaya J189 IP Phone.

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Avaya J189 phone overview

The image schematically describes which device to connect to which jack.

No. Name Description

1 5V DC Jack To connect the power supply.

2 Network and PoE port To connect the Ethernet cable. It also can

3 PC port To connect the computer.

4 Headset Jack To connect the headset.

5 Handset Jack To connect the handset.

be used as both Power and Ethernet port.

Note:

PC port is disabled when a Wi-Fi network is used.

Table continues…

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No. Name Description

6 WLAN Module Panel To integrate the wireless module for Wi-Fi/

Bluetooth support.

7 Type-C USB port To connect to external devices.

8 Type-A USB port To connect to external devices.

9 PoE Slide Switch To set the PoE value to one of the following:

• • L: Class 2

• • H: Class 3

Related links

Phone overview on page 13

Secondary display

The secondary display of the phone provides additional call appearances and feature or application display.

Phone overview

It has six lines of four-page display that provides 24 additional lines for incoming calls, outgoing calls, auto-dialing, and calling features. It displays the dedicated view for keys 25 — 48. You can switch between the pages using the left and right keys.

Related links

Phone overview on page 13

Optional components

You can use the following components to your phone. These components are not a part of your phone package and needs to ordered separately. You might need assistance of your system administrator to install few of these items:

• PSAC12R–050 – 5V DC Power adapter

• Avaya J100 Expansion Module

• PoE power supply

• Avaya J100 Wireless Module (Wi-Fi Module)

• USB devices such as USB Flash drive and keyboard

Note:

Avaya does not supply the USB devices.

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Avaya J189 phone overview

Avaya J100 Expansion Modules and USB power supply

Avaya J189 IP Phone supports up to two Avaya J100 Expansion Modules and USB charging. The following power limitations apply when you connect one or two Avaya J100 Expansion Module to the phone:

Power adapters USB power 1 JEM24 modules 2 JEM24 modules

PoE (Side switch position L)

PoE (Side switch position H)

5V power adapter USB Type A and USB

Related links

Phone overview on page 13

USB Type A power limited to 100mA

USB Type A and USB Type C

Type C

not supported not supported

Supported, with USB Type A and Type C port shared power limited to 900mA

Supported,with USB Type A and Type C port shared power limited to 500mA

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Chapter 3: Getting started

Entering the provisioning details

About this task

Enter the provisioning server address if the phone prompts, for example, when you connect to the network for the first time.

Before you begin

Obtain the provisioning server address from the system administrator.

Procedure

1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you want to activate Auto Provisioning now?, press one of the following:

• Yes: To connect to the Device Enrollment Services server to obtain the provisioning

server address and ignore the provisioning server address from the DHCP.

• No: To obtain the provisioning server address from the DHCP server.

In case of a time out, and the DHCP does not provide the provisioning server address, the phone selects Yes.

If the connection to Device Enrollment Services is successful, and the phone receives the provisioning server address, the phone continues to boot and not prompt you for the provisioning server address.

If the connection to Device Enrollment Services is successful, and the phone does not receive the provisioning server address from Device Enrollment Services, the phone prompts you for a Numeric Enrollment code. Contact your administrator for a numeric enrollment code. When you enter the valid numeric enrollment code, the phone continues to boot and not prompt you for the provisioning server address.

If you do not have a numeric enrollment code, press Cancel. The phone continues to boot using the DHCP.

The phone displays the Starting message. If the phone does not receive the provisioning server address from the Device Enrollment Services or the DHCP server, the phone displays the Enter provisioning details screen.

2. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

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Getting started

3. After you have pressed Config, enter the provisioning server address in the Address field.

4. (Optional) Enter the Group number.

5. Press Save.

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

The address is an alphanumeric URL like http://myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

Obtain the Group number from your system administrator. The value ranges from 0 to 999. 0 is the default value. If you do not enter any value in this field, the phone uses the default value.

The phone continues to boot and connect to the provisioning server address for provisioning configuration.

Identifying the device type during phone boot-up

About this task

Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This feature is supported only in the phone software version 4.0.3 and later.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone primary screen displays one of the following as the backsplash screen:

• A screen with Avaya text for Avaya SIP phones

• A screen with Open SIP text for Open SIP phones

Logging in to your phone

Before you begin

Your extension and password are provided by your administrator.

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Procedure

1. On the Login screen in the Username field, type your extension.

2. Press Enter.

3. In the Password field, type your password.

4. Press Enter.

Logging out of your phone

About this task

Use this procedure to log out of your primary or guest user extension.

Note:

After a guest user logs out, the primary user will be logged in.

Procedure

Logging out of your phone

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Log out, and press Select.

4. In the confirmation window, press Log out.

Related links

Using a Guest Login on page 101

Locking your phone

About this task

You can lock your phone to prevent unauthorized use of the phone when you are away. Locking your phone does not log you out, you can still receive all calls and make calls to emergency numbers.

To lock the phone, press Main menu, and select Applications > Lock.

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Getting started

Unlocking your phone

About this task

You can unlock your phone using a PIN or a password. Depending on the configuration made by your administrator, the phone screen displays the field for entering either a PIN or a password. A PIN is a digit-only value whereas a password can be an alphanumeric value.

If you do not know or remember your PIN or password, contact your administrator.

You cannot unlock the phone if you enter an incorrect PIN or password.

Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the phone temporarily blocks you from attempting to unlock the phone for a period that your administrator specifies.

To unlock the phone, press Unlock and enter the PIN or password.

Setting the network mode

About this task

You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network.

Before you begin

Ensure that the system administrator gave you access to perform this task.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network mode.

The Network mode setting shows the following options:

• Ethernet: To connect to an Ethernet network.

• Wi-Fi: To connect phone to a Wi-Fi network.

5. Press one of the following:

• Toggle

• Right Arrow key

• Left Arrow key

6. When Network mode displays Wi-Fi, the following lines are shown on the Phone screen:

• SSID: The name of the Wi-Fi network that the phone is either currently connected to, or

will attempt to connect to if you start the connection process.

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Setting the network mode

• Wi-Fi network: Scroll to this line and press Select to view the list of Wi-Fi networks.

7. After selecting the network mode, press Save.

8. When you switch Network mode from Ethernet to Wi-Fi, see Connecting to a Wi-Fi network section.

9. When you switch Network mode from Wi-Fi to Ethernet, press Save.

10. When the phone prompts for permission to restart, press OK.

Press Cancel to go back to previous step.

Setting the network configuration

About this task

To set the network configuration to Auto or Manual. You do not need to perform this procedure if your phone is configured to connect to Ethernet or a specific Wi-Fi network.

When network configuration is Auto, every time the phone restarts, it will connect to the preconfigured network that your administrator has set up.

When network configuration is Manual, every time the phone restarts, it will connect to the network that you manually configured by

Setting the network mode on page 24 or Connecting to a Wi-Fi network on page 26, irrespective of the pre-configured network that your administrator has set

up.

Note:

Any time you manually change the connected network, the phone will automatically set

Network config to Manual.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network config.

The Network configuration shows following two options:

• Auto: To automatically connect a network.

• Manual: To manually connect to a network.

5. Press one of the following:

• Toggle

• Right arrow key

• Left arrow key

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Getting started

6. Press one of the following:

• Save

• OK

Note:

If you do not want your phone to restart and stay in the Manual mode when you switch Network config from Auto to Manual, press Save.

If you switch Network config from Manual to Auto, press Save and then do either of the following:

• If the currently-connected network is the same as the pre-configured network that your administrator has set up, the phone will not restart and stay in the Auto mode.

• If the currently-connected network is not the same as the pre-configured network that your administrator has set up, the phone will prompt you for permission to restart before connecting to the pre-configured network.

Connecting to a Wi-Fi network

About this task

Use this procedure if your phone is not configured to connect to a specific Wi-Fi network

Before you begin

• Ensure that the system administrator gave you access to perform this task.

• Select Wi-Fi as your network mode.

• When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that the phone will attempt to connect to.

• Depending on the type of security in the Wi-Fi network, obtain the required credentials. Contact your system administrator for more details.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network, and press Select.

5. Scroll to the required Wi-Fi network, and press Connect to start the connection process.

6. Press OK to restart the phone.

7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi

network.

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Setting the network mode

8. If the security is 802.1x EAP, enter the following:

• Identity: Either your personal user ID or the shared user ID provided by your system

administrator.

• Anonymous Identity: Leave blank or use the shared Anonymous Identity provided by

your system administrator.

• Password: Either your personal password or the shared password provided by your

system administrator.

Result

If the credentials are authenticated successfully, the phone automatically restarts to complete the connection.

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Chapter 4: Navigation

Cursor navigation

You can use the navigation cluster for cursor movement or selection of options on the Phone screen or in other menus. The navigation cluster has the following keys on the phone:

• Left Arrow

• Right Arrow

• Up Arrow

• Down Arrow

• OK

Navigation cluster

The effect of pressing a navigation key depends on the current application and context.

Key name

Left Arrow and Right Arrow Use these keys in:

Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop-

OK, center button of the navigation cluster. Unless otherwise specified, use this key for the first or left-

Description

• Text input fields to move the cursor position.

• Selection fields to toggle field values and select options in lists and menus.

• Half-width displays to move the selection left or right.

• Scrolling between pages when navigating the phone screen, provided that page scrolling mode is switched on by your administrator.

The directional keys are context-sensitive.

up windows.

most soft key action.

If there are two or more pages of soft keys, the OK key is active only when the phone screen displays the first page of soft keys.

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Text input

You can use the dial pad or the text input soft keys to edit and enter text in the text input fields of the phone.

Input field

Depending on the application and context, a text input field is a text box with a label. The user interface displays labels on the left side of the text box or in the line preceding the text box. An input field can be blank or display a current value that can be modified. The user interface displays input cursors on the right side of the current value or, if the input field is blank, on the left side of the text box.

Hint text

Depending on the application and context, a text box contains hint text. The user interface displays hint text on the left side of the text box in grey, italic font. The interface replaces the hint text with the actual text that you enter. The interface displays the hint text again when you clear the entered text. The interface does not display the hint text if the field contains a value.

Text truncation

When the space in the input area cannot display the full current value, the user interface truncates the text. The interface truncates the text from the left side and displays a blank space with a cursor on the right side of the input field for a new entry. When you enter a new character, the interface truncates the existing character from the left side of the display.

Text input

Active language text direction

When the text direction of the active language is right-to-left, the text entry rules are reversed. The user interface:

• Displays the hint text on the right side of the text box.

• Displays the input cursor on the left side of the current character or, if the input field is blank, on the right side.

• Displays the new character on the left side of the current character.

• Deletes the character on the right side of the cursor when you press Backspace.

Line keys

The line keys are context-sensitive. When you press a line key:

• In full-width lists, the user interface selects the corresponding line or the object.

• In half-width lists, the interface selects the list item adjacent to the key.

• In page scroll mode and then scroll on to the next or previous page, the selected item remains highlighted.

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Navigation

Input line

The following actions take place when you press the line key against the input lines.

• Selects the corresponding line for the line which accepts user input.

• Displays the cursor after the last character of the existing content if the line is an input line. If an input line is selected, the interface performs no action even if the cursor is in the middle of the line.

• Performs the action of the first soft key for the line which does not accept user input even if the line is already selected.

For example, when you press a line key in Contacts, the interface initiates a call to the contact because the first soft key represents the Call key.

Main menu

The following table lists the Main menu icons used in Avaya J189 IP Phone:

Icons Name Description

Features To access administrator activated features.

Applications • To access phone applications such as

Contacts, Recents, and Activate screen saver.

• To sign off the phone, to protect your settings, or to let another user log in.

Settings To change your phone settings, customize button

labels, adjust brightness, audio settings, assign speed dial entries, etc.

Used to view the connected USB devices such as USB stick and keyboard.

Network information To check network settings.

Administration To access administration settings.

About To view the phone model, software version,

default device type, and the default server type.

General phone icons

The following table lists the icons used in the Avaya J189 IP Phone:

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+ 120 hidden pages