Avaya J189 User Manual

Using Avaya J189 SIP IP Phone in Avaya
Aura

®

Release 4.0.9

Issue 1

April 2021

©

2020-2021, Avaya Inc.

All Rights Reserved.

Note

Using a cell, mobile, or GSM phone, or a two-way radio in close
proximity to an Avaya IP telephone might cause interference.

Documentation disclaimer

“Documentation” means information published in varying mediums
which may include product information, operating instructions and
performance specifications that are generally made available to users
of products. Documentation does not include marketing materials.
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Warranty

Avaya provides a limited warranty on Avaya hardware and software.
Refer to your sales agreement to establish the terms of the limited
warranty. In addition, Avaya’s standard warranty language, as well as
information regarding support for this product while under warranty is
available to Avaya customers and other parties through the Avaya
Support website:

https://support.avaya.com/helpcenter/
getGenericDetails?detailId=C20091120112456651010 under the link

“Warranty & Product Lifecycle” or such successor site as designated
by Avaya. Please note that if You acquired the product(s) from an
authorized Avaya Channel Partner outside of the United States and
Canada, the warranty is provided to You by said Avaya Channel
Partner and not by Avaya.

“Hosted Service” means an Avaya hosted service subscription that
You acquire from either Avaya or an authorized Avaya Channel
Partner (as applicable) and which is described further in Hosted SAS
or other service description documentation regarding the applicable
hosted service. If You purchase a Hosted Service subscription, the
foregoing limited warranty may not apply but You may be entitled to
support services in connection with the Hosted Service as described
further in your service description documents for the applicable
Hosted Service. Contact Avaya or Avaya Channel Partner (as
applicable) for more information.

Hosted Service

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA
HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE
FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA
WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH
SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE
APPLICABLE TO ANYONE WHO ACCESSES OR USES THE
HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED
SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON
BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE
DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY
AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF
YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A
COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT
YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE
TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF
YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU
MUST NOT ACCESS OR USE THE HOSTED SERVICE OR
AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED
SERVICE.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA
WEBSITE, HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,
UNDER THE LINK “AVAYA SOFTWARE LICENSE TERMS (Avaya
Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY
AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,
USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED
FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA
CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL
AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.
UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,
AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE
WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA
AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA
RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU
AND ANYONE ELSE USING OR SELLING THE SOFTWARE
WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR
USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,
YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM
YOU ARE INSTALLING, DOWNLOADING OR USING THE
SOFTWARE (HEREINAFTER REFERRED TO
INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO
THESE TERMS AND CONDITIONS AND CREATE A BINDING
CONTRACT BETWEEN YOU AND AVAYA INC. OR THE
APPLICABLE AVAYA AFFILIATE (“AVAYA”).

Avaya grants You a license within the scope of the license types
described below, with the exception of Heritage Nortel Software, for
which the scope of the license is detailed below. Where the order
documentation does not expressly identify a license type, the
applicable license will be a Designated System License as set forth
below in the Designated System(s) License (DS) section as
applicable. The applicable number of licenses and units of capacity
for which the license is granted will be one (1), unless a different
number of licenses or units of capacity is specified in the
documentation or other materials available to You. “Software” means
computer programs in object code, provided by Avaya or an Avaya
Channel Partner, whether as stand-alone products, pre-installed on
hardware products, and any upgrades, updates, patches, bug fixes,
or modified versions thereto. “Designated Processor” means a single
stand-alone computing device. “Server” means a set of Designated
Processors that hosts (physically or virtually) a software application
to be accessed by multiple users. “Instance” means a single copy of
the Software executing at a particular time: (i) on one physical
machine; or (ii) on one deployed software virtual machine (“VM”) or
similar deployment.

License types

Designated System(s) License (DS). End User may install and use
each copy or an Instance of the Software only: 1) on a number of
Designated Processors up to the number indicated in the order; or 2)
up to the number of Instances of the Software as indicated in the
order, Documentation, or as authorized by Avaya in writing. Avaya
may require the Designated Processor(s) to be identified in the order
by type, serial number, feature key, Instance, location or other
specific designation, or to be provided by End User to Avaya through
electronic means established by Avaya specifically for this purpose.

Shrinkwrap License (SR). End User may install and use the Software
in accordance with the terms and conditions of the applicable license
agreements, such as “shrinkwrap” or “clickthrough” license
accompanying or applicable to the Software (“Shrinkwrap License”)
as indicated in the order, Documentation, or as authorized by Avaya
in writing.

Heritage Nortel Software

“Heritage Nortel Software” means the software that was acquired by
Avaya as part of its purchase of the Nortel Enterprise Solutions
Business in December 2009. The Heritage Nortel Software is the
software contained within the list of Heritage Nortel Products located

https://support.avaya.com/LicenseInfo under the link “Heritage

at
Nortel Products” or such successor site as designated by Avaya. For
Heritage Nortel Software, Avaya grants Customer a license to use
Heritage Nortel Software provided hereunder solely to the extent of
the authorized activation or authorized usage level, solely for the
purpose specified in the Documentation, and solely as embedded in,
for execution on, or for communication with Avaya equipment.
Charges for Heritage Nortel Software may be based on extent of
activation or use authorized as specified in an order or invoice.

Copyright

Except where expressly stated otherwise, no use should be made of
materials on this site, the Documentation, Software, Hosted Service,
or hardware provided by Avaya. All content on this site, the
documentation, Hosted Service, and the product provided by Avaya
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any content, in whole or in part, including any code and software
unless expressly authorized by Avaya. Unauthorized reproduction,
transmission, dissemination, storage, and or use without the express
written consent of Avaya can be a criminal, as well as a civil offense
under the applicable law.

Virtualization

The following applies if the product is deployed on a virtual machine.
Each product has its own ordering code and license types. Unless
otherwise stated, each Instance of a product must be separately
licensed and ordered. For example, if the end user customer or
Avaya Channel Partner would like to install two Instances of the
same type of products, then two products of that type must be
ordered.

Third Party Components

“Third Party Components” mean certain software programs or
portions thereof included in the Software or Hosted Service may
contain software (including open source software) distributed under
third party agreements (“Third Party Components”), which contain
terms regarding the rights to use certain portions of the Software
(“Third Party Terms”). As required, information regarding distributed
Linux OS source code (for those products that have distributed Linux
OS source code) and identifying the copyright holders of the Third
Party Components and the Third Party Terms that apply is available
in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated

by Avaya. The open source software license terms provided as Third
Party Terms are consistent with the license rights granted in these
Software License Terms, and may contain additional rights benefiting
You, such as modification and distribution of the open source
software. The Third Party Terms shall take precedence over these
Software License Terms, solely with respect to the applicable Third
Party Components to the extent that these Software License Terms
impose greater restrictions on You than the applicable Third Party
Terms.

The following applies only if the H.264 (AVC) codec is distributed with
the product. THIS PRODUCT IS LICENSED UNDER THE AVC
PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A
CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE
REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH
THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A
PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO
PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS
GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,
L.L.C. SEE

Service Provider

THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT
OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS
SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE
PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM
THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S
HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN
WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE
OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING
BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,
THE AVAYA CHANNEL PARTNER IS REQUIRED TO
INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE
AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,
DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL
PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED
THE H.264 CODEC OR H.265 CODEC, THE AVAYA CHANNEL

HTTP://WWW.MPEGLA.COM.

https://

PARTNER ACKNOWLEDGES AND AGREES THE AVAYA
CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL
RELATED FEES AND/OR ROYALTIES. THE H.264 (AVC) CODEC
IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE
FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES
IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I)
ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD
(“AVC VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL
ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER
LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED
OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL
INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS
MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.

Compliance with Laws

You acknowledge and agree that it is Your responsibility for
complying with any applicable laws and regulations, including, but not
limited to laws and regulations related to call recording, data privacy,
intellectual property, trade secret, fraud, and music performance
rights, in the country or territory where the Avaya product is used.

Preventing Toll Fraud

“Toll Fraud” is the unauthorized use of your telecommunications
system by an unauthorized party (for example, a person who is not a
corporate employee, agent, subcontractor, or is not working on your
company's behalf). Be aware that there can be a risk of Toll Fraud
associated with your system and that, if Toll Fraud occurs, it can
result in substantial additional charges for your telecommunications
services.

Avaya Toll Fraud intervention

If You suspect that You are being victimized by Toll Fraud and You
need technical assistance or support, call Technical Service Center
Toll Fraud Intervention Hotline at [phone] for the United
States and Canada. For additional support telephone numbers, see
the Avaya Support website:
successor site as designated by Avaya.

Security Vulnerabilities

Information about Avaya’s security support policies can be found in
the Security Policies and Support section of

support.avaya.com/security.

Suspected Avaya product security vulnerabilities are handled per the
Avaya Product Security Support Flow (https://

support.avaya.com/css/P8/documents/100161515).

Downloading Documentation

For the most current versions of Documentation, see the Avaya
Support website:
as designated by Avaya.

Contact Avaya Support

See the Avaya Support website:
product or Hosted Service notices and articles, or to report a problem
with your Avaya product or Hosted Service. For a list of support
telephone numbers and contact addresses, go to the Avaya Support
website:
designated by Avaya), scroll to the bottom of the page, and select
Contact Avaya Support.

Regulatory Statements

Australia Statements

Handset Magnets Statement:

Industry Canada (IC) Statements

RSS Standards Statement

https://support.avaya.com (or such successor site as

Danger:

The handset receiver contains magnetic devices that can
attract small metallic objects. Care should be taken to avoid
personal injury.

https://support.avaya.com, or such successor site

https://support.avaya.com or such

https://support.avaya.com for

HTTP://

https://

This device complies with Industry Canada licence-exempt RSS
standard(s). Operation is subject to the following two conditions:

1. This device may not cause interference, and

2. This device must accept any interference, including
interference that may cause undesired operation of the
device.

Le présent appareil est conforme aux CNR d'Industrie Canada
applicables aux appareils radio exempts de licence. L'exploitation est
autorisée aux deux conditions suivantes:

1. L'appareil ne doit pas produire de brouillage, et

2. L'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible
d'en compromettre le fonctionnement.

Radio Transmitter Statement

Under Industry Canada regulations, this radio transmitter may only
operate using an antenna of a type and maximum (or lesser) gain
approved for the transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type and its gain
should be so chosen that the equivalent isotropically radiated power
(EIRP) is not more than that necessary for successful
communication.

Conformément à la réglementation d'Industrie Canada, le présent
émetteur radio peut fonctionner avec une antenne d'un type et d'un
gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie
Canada. Dans le but de réduire les risques de brouillage
radioélectrique à l'intention des autres utilisateurs, il faut choisir le
type d'antenne et son gain de sorte que la puissance isotrope
rayonnée équivalente ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme
NMB-003 du Canada.

Radiation Exposure Statement

This equipment complies with FCC & IC RSS102 radiation exposure
limits set forth for an uncontrolled environment. This equipment
should be installed and operated with minimum distance 20cm
between the radiator & your body. This transmitter must not be co­located or operating in conjunction with any other antenna or
transmitter.

Cet équipement est conforme aux limites d'exposition aux
rayonnements ISEDétablies pour un environnement non contrôlé.
Cet équipement doit être installé et utilisé avec un minimum de 20
cm de distance entre la source de rayonnement et votre corps.

This product meets the applicable Innovation, Science and Economic
Development Canada technical specifications.

Japan Statements

Class B Statement

This is a Class B product based on the standard of the VCCI Council.
If this is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the
equipment according to the instruction manual.

Denan Power Cord Statement

Danger:

Please be careful of the following while installing the
equipment:

• Please only use the connecting cables, power cord, and

AC adapters shipped with the equipment or specified by
Avaya to be used with the equipment. If you use any
other equipment, it may cause failures, malfunctioning,
or fire.

• Power cords shipped with this equipment must not be
used with any other equipment. In case the above
guidelines are not followed, it may lead to death or
severe injury.

本製品を安全にご使用頂くため、以下のことにご注意ください。

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず
製品に同梱されております添付品または指定品をご使用くだ
さい。添付品指定品以外の部品をご使用になると故障や動作
不良、火災の原因となることがあります。

• 同梱されております付属の電源コードを他の機器には使用し
ないでください。上記注意事項を守らないと、死亡や大怪我
など人身事故の原因となることがあります。

México Statement

The operation of this equipment is subject to the following two
conditions:

1. It is possible that this equipment or device may not cause
harmful interference, and

2. This equipment or device must accept any interference,
including interference that may cause undesired operation.

La operación de este equipo está sujeta a las siguientes dos
condiciones:

1. Es posible que este equipo o dispositivo no cause
interferencia perjudicial y

2. Este equipo o dispositivo debe aceptar cualquier
interferencia, incluyendo la que pueda causar su operación
no deseada.

Brazil Statement

Este equipamento não tem direito à proteção contra interferência
prejudicial e não pode causar interferência em sistemas devidamente
autorizados

Power over Ethernet (PoE) Statement

This equipment must be connected to PoE networks without routing
to the outside plant.

Taiwan Low Power Radio Waves Radiated Devices Statement

取得審驗證明之低功率射頻器材，非經核准，公司、商號或使 用者均
不得擅自變更頻率、加大功率或變更原設計之特性及功能。低功率射
頻器材之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象
時，應 立即停用，並改善至無干擾時方得繼續使用。前述合法通信，
指依電信管理 法規定作業之無線電通信。低功率射頻器材須忍受合法
通信或工業、科學及 醫療用電波輻射性電機設備之干擾。

U.S. Federal Communications Commission (FCC) Statements

Compliance Statement

The changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.

To comply with the FCC RF exposure compliance requirements, this
device and its antenna must not be co-located or operating to
conjunction with any other antenna or transmitter.

This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received,
including interferences that may cause undesired
operation.

This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designated to provide reasonable protection against
harmful interferences in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interferences to radio or
television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from
that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for
help.

Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth
for an uncontrolled environment . This equipment should be installed
and operated with minimum distance of 8 in or 20 cm between the
radiator and your body. This transmitter must not be co-located or
operating in conjunction with any other antenna or transmitter.

ENERGY STAR® compliance statement

As an ENERGY STAR partner, Avaya Inc. has determined that this
product meets the ENERGY STAR guidelines for energy efficiency.
Information on the ENERGY STAR program can be found at

www.energystar.gov. ENERGY STAR and the ENERGY STAR mark

are registered trademarks owned by the U.S. Environmental
Protection Agency.

EU Countries

This device when installed complies with the essential requirements
and other relevant provisions of the EMC Directive 2014/30/EU,
Safety LV Directive 2014/35/EU, and Radio Equipment Directive
2014/53/EU. A copy of the Declaration may be obtained from

support.avaya.com or Avaya Inc., 2605 Meridian Parkway Suite 200.

Durham, NC 27713 USA.

WiFi transmitter

• Frequencies for 2412-2472 MHz, transmit power: < 20 dBm

• Frequencies for 5180-5240 MHz, transmit power: < 20 dBm

BT transmitter

• Frequencies for 2402-2480 MHz, transmit power: < 6.0 dBm

General Safety Warning

• Use only the Avaya approved Limited Power Source power
supplies specified for this product.

• Ensure that you:

- Do not operate the device near water.

- Do not use the device during a lightning storm.

- Do not report a gas leak while in the vicinity of the leak.

- For Accessory Power Supply in Avaya J100 Series IP
Phones– Use Only Limited Power Supply Phihong
Technology Co. Ltd. Model: PSAC12R-050, Output: 5VDC,

2.4A.

Trademarks

The trademarks, logos and service marks (“Marks”) displayed in this
site, the Documentation, Hosted Service(s), and product(s) provided
by Avaya are the registered or unregistered Marks of Avaya, its
affiliates, its licensors, its suppliers, or other third parties. Users are
not permitted to use such Marks without prior written consent from
Avaya or such third party which may own the Mark. Nothing
contained in this site, the Documentation, Hosted Service(s) and

https://

product(s) should be construed as granting, by implication, estoppel,
or otherwise, any license or right in and to the Marks without the
express written permission of Avaya or the applicable third party.

Avaya is a registered trademark of Avaya Inc.

All non-Avaya trademarks are the property of their respective owners.

The Bluetooth™ word mark and logos are registered trademarks
owned by Bluetooth SIG, Inc. and any use of such marks by Avaya
Inc. is under license.

Device Usage Consent

By using the Avaya device you agree that Avaya, from time to time,
may collect network and device data from your device and may use
such data in order to validate your eligibility to use the device.

Contents

Chapter 1: Introduction..........................................................................................................  12

Purpose................................................................................................................................ 12

Chapter 2: Avaya J189 phone overview...............................................................................  13

Phone overview....................................................................................................................  13

Physical layout................................................................................................................ 15

Connections jacks for J189 IP Phone................................................................................ 17

Secondary display...........................................................................................................  19

Optional components....................................................................................................... 19

Avaya J100 Expansion Modules and USB power supply..................................................... 20

Chapter 3: Getting started...................................................................................................... 21

Entering the provisioning details.............................................................................................  21

Identifying the device type during phone boot-up...................................................................... 22

Logging in to your phone........................................................................................................ 22

Logging out of your phone...................................................................................................... 23

Locking your phone...............................................................................................................  23

Unlocking your phone ...........................................................................................................  24

Setting the network mode....................................................................................................... 24

Setting the network configuration...................................................................................... 25

Connecting to a Wi-Fi network.......................................................................................... 26

Chapter 4: Navigation............................................................................................................. 28

Cursor navigation..................................................................................................................  28

Navigation cluster............................................................................................................ 28

Text input.............................................................................................................................. 29

Line keys..............................................................................................................................  29

Main menu............................................................................................................................ 30

General phone icons.............................................................................................................  30

Presence icons.....................................................................................................................  32

Multiple Level Precedence and Preemption icons....................................................................  33

Bluetooth icons.....................................................................................................................  34

Wi-Fi icons............................................................................................................................ 34

Chapter 5: Handling incoming calls...................................................................................... 35

Answering a call.................................................................................................................... 35

Answering a call when on another call..................................................................................... 35

Ignoring a call.......................................................................................................................  36

Declining a call...................................................................................................................... 36

Chapter 6: Handling outgoing calls......................................................................................  38

Making a call by using the manual dial mode...........................................................................  38

Making a call by using the auto-dial mode...............................................................................  38

Redialing a number...............................................................................................................  39

April 2021 Using Avaya J189 SIP IP Phone in Avaya Aura

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®

6

Contents

Making a call by using speed dial............................................................................................ 39

Making a call from the local Сontacts list.................................................................................  40

Making a call from the corporate database Сontacts list...........................................................  40

Making an international call.................................................................................................... 40

Emergency call.....................................................................................................................  41

Making an emergency call................................................................................................ 41

Chapter 7: Call-related features............................................................................................. 42

Muting and unmuting a call..................................................................................................... 42

Placing a call on hold and resuming the call............................................................................  42

Chapter 8: Managing contacts............................................................................................... 43

Adding a new contact............................................................................................................  43

Adding a contact from the Recents list....................................................................................  44

Editing a contact.................................................................................................................... 44

Doing a quick search for a contact..........................................................................................  44

Viewing the contact details..................................................................................................... 45

Searching for a contact..........................................................................................................  46

Combining contacts............................................................................................................... 46

Deleting a contact.................................................................................................................. 47

Creating a local Сontacts group.............................................................................................. 47

Adding a contact to the local group.........................................................................................  48

Removing a contact from the local group................................................................................. 48

Assigning a ringtone to a contact............................................................................................  49

LDAP Directory.....................................................................................................................  49

Setting LDAP Directory as the contact search source......................................................... 50

Searching LDAP contacts................................................................................................  50

Chapter 9: Presence...............................................................................................................  52

Viewing the Presence status of your contacts..........................................................................  52

Changing your Presence status.............................................................................................. 52

Redirecting calls when Do Not Disturb is active........................................................................ 53

Chapter 10: Do not Disturb and Call Forwarding................................................................. 55

Do not disturb.......................................................................................................................  55

Activating and deactivating Do not disturb.........................................................................  55

Call forwarding...................................................................................................................... 56

Forwarding a call to another extension..............................................................................  56

Setting enhanced call forwarding......................................................................................  57

Call forwarding to your cell phone using EC500.......................................................................  59

Extending a call to your cell phone.......................................................................................... 59

Chapter 11: Managing Recents.............................................................................................. 60

Call log................................................................................................................................. 60

Making a call from Recents....................................................................................................  60

Viewing the Recents details...................................................................................................  60

Deleting a call record from Recents........................................................................................  61

Clearing the Recents list........................................................................................................  62

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Contents

Chapter 12: Managing conference calls...............................................................................  63

Adding a person to an active call............................................................................................  63

Adding a person on hold to a conference call........................................................................... 63

Putting a conference call on hold and resuming a call............................................................... 64

Dropping or Disconnecting the last participant from a conference call........................................  64

Viewing the details of a conference......................................................................................... 65

Chapter 13: Team Button.......................................................................................................  66

Answering an active call on a monitored extension................................................................... 67

Viewing the status of monitored stations.................................................................................. 67

Speed dialing to a monitored extension................................................................................... 67

Transferring a call to a monitored phone.................................................................................. 68

Monitoring other extensions at a glance..................................................................................  69

Chapter 14: Advanced features............................................................................................. 70

Accessing the Features screen............................................................................................... 70

Active call shortcut keys......................................................................................................... 70

Making a call transfer with a shortcut key..........................................................................  71

Making a conference call with a shortcut key.....................................................................  71

Activating the screen saver....................................................................................................  72

Automatic Callback................................................................................................................ 72

Setting up Automatic Callback.......................................................................................... 72

Autodialing a pre-assigned number......................................................................................... 73

Blocking your extension from displaying during calls................................................................  73

Bridged Call Appearance.......................................................................................................  74

Making a call on a bridged line.........................................................................................  74

Answering a bridged line call............................................................................................ 74

Joining a call on a bridged line ......................................................................................... 75

Busy Indicator.......................................................................................................................  75

Busy Indicator icons and LED indication............................................................................ 75

Busy Indicator call operations........................................................................................... 76

Call Transfer to a monitored user...................................................................................... 77

Calendar............................................................................................................................... 78

Accessing calendar.........................................................................................................  78

Configuring the Microsoft® Exchange Server calendar........................................................  78

Reviewing your Calendar event........................................................................................  79

Calling in your intercom group................................................................................................  80

Call Parking..........................................................................................................................  80

Parking a call..................................................................................................................  81

Unparking a call..............................................................................................................  81

Call Pickup...........................................................................................................................  81

Answering a call for a Call Pickup group member............................................................... 82

Answering a call in the same Call Pickup group.................................................................  82

Answering a call using the extension number....................................................................  83

Call recording........................................................................................................................ 83

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Contents

Recording a call..............................................................................................................  83

Call Transfer.........................................................................................................................  84

Making a consultative transfer..........................................................................................  84

Making a blind transfer..................................................................................................... 84

Crisis alert station.................................................................................................................. 85

Acknowledging the crisis alert..........................................................................................  86

Emergency caller information...........................................................................................  86

Stopping the crisis alert.................................................................................................... 87

Acknowledging the crisis alert after an error in the first acknowledgment.............................. 87

Displaying your extension on outgoing calls............................................................................. 88

Excluding others from bridging on to your call.......................................................................... 88

Hunt Group Busy................................................................................................................... 88

Using Hunt Group Busy...................................................................................................  89

Interrupting a call with a whisper page..................................................................................... 89

Limit Incoming Calls..............................................................................................................  90

Activating Limit Incoming Calls.........................................................................................  90

Deactivating Limit Incoming Calls.....................................................................................  90

Long-term acoustic exposure protection..................................................................................  91

Configuring Long term acoustic protection......................................................................... 91

Multiple Device Access..........................................................................................................  92

Handling calls and conferences using Multiple Device Access............................................  92

Using URI dialing to make a call.............................................................................................  93

Making a priority call.............................................................................................................. 93

Multicast Paging.................................................................................................................... 94

Sending a multicast page................................................................................................. 94

No Hold Conference..............................................................................................................  95

Adding a participant to no hold conference........................................................................  95

Precedence call....................................................................................................................  96

Making a precedence call by using the Main menu............................................................. 96

Making a precedence call by using dial plan configuration..................................................  96

Pre-configuration of keys.......................................................................................................  97

Service Observe.................................................................................................................... 97

Activating Service Observe..............................................................................................  98

Deactivating Service Observe..........................................................................................  98

Assisting an agent on an observed call.............................................................................  99

SLA Mon™ ........................................................................................................................... 99

Shared control....................................................................................................................  100

Tracing a malicious call........................................................................................................ 100

Using a Guest Login............................................................................................................  101

WML browser...................................................................................................................... 102

Accessing the WML browser..........................................................................................  102

Chapter 15: Using USB devices..........................................................................................  103

Viewing USB menu.............................................................................................................. 103

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Contents

Connecting USB keyboard...................................................................................................  104

Entering text using USB keyboard........................................................................................  104

Navigating using USB keyboard...........................................................................................  105

Chapter 16: Customization..................................................................................................  106

Phone................................................................................................................................  106

Setting the dialing mode................................................................................................. 106

Displaying сall timers..................................................................................................... 106

Setting key repeat delay................................................................................................. 107

Setting redial options.....................................................................................................  107

Assigning speed dial entries........................................................................................... 108

Setting Mute alert..........................................................................................................  109

Visual alerting...............................................................................................................  109

Customizing phone keys................................................................................................  110

Restoring customized keys to default............................................................................... 111

Applications......................................................................................................................... 111

Enabling the Away timer................................................................................................. 111

Enabling phone auto-lock...............................................................................................  112

Turning call history on and off......................................................................................... 112

Microsoft® Exchange account integration......................................................................... 113

Entering Microsoft® Exchange credentials for basic authentication..................................... 113

Entering Microsoft® Exchange credentials for OAuth authentication...................................  114

Enabling and disabling Microsoft® Exchange contact integration........................................ 115

Calendar settings........................................................................................................... 115

Audio.................................................................................................................................. 118

Turning automatic gain control on or off........................................................................... 118

Enabling and disabling Bluetooth....................................................................................  119

Pairing a Bluetooth enabled headset with your phone....................................................... 119

Turning button clicks on and off......................................................................................  120

Turning error tones on and off........................................................................................  120

Enabling wireless headset bidirectional signaling.............................................................  120

Selecting a headset....................................................................................................... 121

Setting headset mic level...............................................................................................  121

Configuring hearing aid compatibility............................................................................... 122

Setting a headset profile................................................................................................  122

Setting a personalized ringtone......................................................................................  123

Display...............................................................................................................................  124

Changing the background image....................................................................................  124

Changing the background image for the secondary display............................................... 124

Changing the screen saver............................................................................................. 125

Changing the screen saver for the secondary display....................................................... 125

Setting the screen saver details...................................................................................... 126

Adjusting the brightness of a phone screen.....................................................................  126

Adjusting the brightness of the secondary screen............................................................. 127

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Contents

Setting the display language..........................................................................................  127

Adjusting phone screen width......................................................................................... 127

Setting the backlight timer..............................................................................................  128

Setting the time format................................................................................................... 128

Setting the date format................................................................................................... 129

Setting the time zone..................................................................................................... 129

Setting the text size.......................................................................................................  130

Setting the text size of the secondary screen...................................................................  130

Setting the phone screen width....................................................................................... 131

Selecting a headset....................................................................................................... 131

Customizing keys of the secondary display............................................................................ 131

Adding a labeled key.....................................................................................................  131

Moving a key................................................................................................................. 133

Deleting a key...............................................................................................................  133

Restoring customized keys to default..............................................................................  133

Chapter 17: Phone update...................................................................................................  135

Updating your phone...........................................................................................................  135

Checking your phone periodic automatic update....................................................................  135

Chapter 18: Maintenance.....................................................................................................  137

Limited access during failover..............................................................................................  137

Recording audio parameters ...............................................................................................  138

Viewing the Product ID........................................................................................................  138

Viewing the Device type....................................................................................................... 139

Viewing the Server type.......................................................................................................  139

Chapter 19: Resources......................................................................................................... 140

Documentation.................................................................................................................... 140

Finding documents on the Avaya Support website...........................................................  142

Avaya Documentation Center navigation......................................................................... 142

Viewing Avaya Mentor videos............................................................................................... 143

Support..............................................................................................................................  144

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Chapter 1: Introduction

Purpose

This document describes the features of the Avaya J189 IP Phone and also provides instructions
on how to use this phone.

This document is for end users.

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Chapter 2: Avaya J189 phone overview

Phone overview

Avaya J189 IP Phone is a SIP-based phone for business communications. The phone supports 96
buttons. The primary display of the phone provides 96 buttons by scrolling or paging using the
Navigation Cluster. Optionally, the phone supports up to two Avaya J100 Expansion Module. The
Secondary screen is the first effective button module. The phone supports up to 5 call
appearances with two lines of call display.

For more information about Avaya J100 Expansion Module, see Using Avaya J100 Expansion
Module for SIP in

Avaya J189 IP Phone has two color display.

The phone supports the OPUS Super wideband codec and Local Conference.

Physical specifications

• 10 buttons on Primary display and 6 buttons on Secondary display with red and green dual
LEDs

https://support.avaya.com/.

• Primary display- 800 x 480 pixels, Secondary display- 240 x 320 pixels

• Dual-position stand, optional wall mount

• Gigabit Ethernet (10/100/1000 Mpbs) line interface

• Secondary Gigabit Ethernet (10/100/1000 Mpbs) interface

• PoE Class 2 IEEE 802.3af when PoE Slideswitch is in L position, and PoE Class 3 IEEE

802.3af when PoE Slideswitch is in H position

• Optional AC to 5V adapter

• Wideband audio in handset and headset

• SuperWideBand RJ9 headset

• Full duplex speakerphone

• SuperWideBand Full Duplex Handsfree

• Ergonomic hearing aid compatible handset supports TTD acoustic coupler

• Five call appearances in Full Screen mode and 10 call appearances in Half Screen mode

• Four soft keys and two page keys for the secondary display

• Type-A and Type-C USB support

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Avaya J189 phone overview

• Hard Buttons:

- Phone

- Messages

- Contacts

- Recents

- Main menu

- Navigation cluster

- Headset

- Speaker

- Volume

- Mute

- Hard Release Key (End call)

• LEDs:

- Speaker

- Mute

- Headset

- Message

- Recents

Related links

Physical layout on page 15
Connections jacks for J189 IP Phone on page 17
Secondary display on page 19
Optional components on page 19
Avaya J100 Expansion Modules and USB power supply on page 20

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Physical layout

1

2

3

4

5

7

8

9

10

11

12

13

14

15

17

18

19

6

16

Phone overview

No. Name Description

1 Beacon LED Provides visual alerts for the following:

• Incoming call

• Voice mail

Table continues…

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Avaya J189 phone overview

No. Name Description

2 Phone display Displays two areas:

1. Top Bar: It is always visible, and displays communication
status, time and date, and device status.

2. Application area displays the following:

• Application header: It displays the context specific

application title, and one or more subtitles. Depending on
the appearance type and the call state, the header
displays details of the call.

• Application content area: It displays menus, lists, pop-up

windows, images, and other application content.

• Softkey labels area: It displays labels with information

about the state of the soft key button.

3 Line keys Used to select the corresponding line or feature. Each line key

has a combination of red and green LEDs that provide call or
feature specific visual alert.

Note:

The default action depends on the application and the
context.

4 Soft keys Used to select the corresponding label of context-specific

actions.

With the Help soft key, you can view a short description of the
features available on your phone.

5 Navigation cluster Used to navigate on the phone screen.

• Up and Down arrow keys: To scroll up and down.

• Right and Left arrow keys: To move cursor in the text input

field, and to toggle values in the selection fields.

• OK button: To select the action assigned to the first soft key.

7 Voicemail Used to dial the configured voice mail number to receive a voice

message.

8 Line keys Used to select the corresponding line or feature. Each line key

has a combination of red and green LEDs that provide call or
feature specific visual alert.

Note:

The default action depends on the application and the
context.

9 Secondary display Provides quick access to line appearances, features, and phone

menus.

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Phone overview

No. Name Description

10 Volume • (+) : To increases the volume.

• (-): To decrease the volume.

11 Left, Right keys Used to navigate on the Secondary Display screen.

12 Mute Used to mute and unmute the outgoing audio.

16 Hard Release key Used to terminate an active call or an active call appearance.

17 Handset Used to receive and make calls.

18 Headset Used to turn on headset, and also to toggle your call from the

speaker to headset.

19 Speaker Used to turn on the speaker.

Application keys provide direct access to the corresponding applications:

No. Application keys Description

6 Phone key Displays the Phone screen.

13 Main Menu Displays the list of options, such as Features, Applications,

Settings, and Network Information.

14 Contacts Displays the entries in your Contact list.

15 Recents Displays the list of all calls.

Related links

Phone overview on page 13

Connections jacks for J189 IP Phone

The following image illustrates the connection jacks that are present on the back panel of Avaya
J189 IP Phone.

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1

2

3

4

5

6

8

7

9

Avaya J189 phone overview

The image schematically describes which device to connect to which jack.

No. Name Description

1 5V DC Jack To connect the power supply.

2 Network and PoE port To connect the Ethernet cable. It also can

3 PC port To connect the computer.

4 Headset Jack To connect the headset.

5 Handset Jack To connect the handset.

be used as both Power and Ethernet port.

Note:

PC port is disabled when a Wi-Fi
network is used.

Table continues…

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No. Name Description

6 WLAN Module Panel To integrate the wireless module for Wi-Fi/

Bluetooth support.

7 Type-C USB port To connect to external devices.

8 Type-A USB port To connect to external devices.

9 PoE Slide Switch To set the PoE value to one of the following:

• • L: Class 2

• • H: Class 3

Related links

Phone overview on page 13

Secondary display

The secondary display of the phone provides additional call appearances and feature or
application display.

Phone overview

It has six lines of four-page display that provides 24 additional lines for incoming calls, outgoing
calls, auto-dialing, and calling features. It displays the dedicated view for keys 25 — 48. You can
switch between the pages using the left and right keys.

Related links

Phone overview on page 13

Optional components

You can use the following components to your phone. These components are not a part of your
phone package and needs to ordered separately. You might need assistance of your system
administrator to install few of these items:

• PSAC12R–050 – 5V DC Power adapter

• Avaya J100 Expansion Module

• PoE power supply

• Avaya J100 Wireless Module (Wi-Fi Module)

• USB devices such as USB Flash drive and keyboard

Note:

Avaya does not supply the USB devices.

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Avaya J189 phone overview

Avaya J100 Expansion Modules and USB power supply

Avaya J189 IP Phone supports up to two Avaya J100 Expansion Modules and USB charging. The
following power limitations apply when you connect one or two Avaya J100 Expansion Module to
the phone:

Power adapters USB power 1 JEM24 modules 2 JEM24 modules

PoE (Side switch
position L)

PoE (Side switch
position H)

5V power adapter USB Type A and USB

Related links

Phone overview on page 13

USB Type A power
limited to 100mA

USB Type A and USB
Type C

Type C

not supported not supported

Supported, with USB
Type A and Type C port
shared power limited to
900mA

Supported, with USB
Type A and Type C port
shared power limited to
900mA

Supported,with USB
Type A and Type C port
shared power limited to
500mA

Supported,with USB
Type A and Type C port
shared power limited to
500mA

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20

Chapter 3: Getting started

Entering the provisioning details

About this task

Enter the provisioning server address if the phone prompts, for example, when you connect to the
network for the first time.

Before you begin

Obtain the provisioning server address from the system administrator.

Procedure

1. When you boot the phone for the first time, the Auto Provisioning screen displays Do you
want to activate Auto Provisioning now?, press one of the following:

• Yes: To connect to the Device Enrollment Services server to obtain the provisioning

server address and ignore the provisioning server address from the DHCP.

• No: To obtain the provisioning server address from the DHCP server.

In case of a time out, and the DHCP does not provide the provisioning server address, the
phone selects Yes.

If the connection to Device Enrollment Services is successful, and the phone receives the
provisioning server address, the phone continues to boot and not prompt you for the
provisioning server address.

If the connection to Device Enrollment Services is successful, and the phone does not
receive the provisioning server address from Device Enrollment Services, the phone
prompts you for a Numeric Enrollment code. Contact your administrator for a numeric
enrollment code. When you enter the valid numeric enrollment code, the phone continues
to boot and not prompt you for the provisioning server address.

If you do not have a numeric enrollment code, press Cancel. The phone continues to boot
using the DHCP.

The phone displays the Starting message. If the phone does not receive the
provisioning server address from the Device Enrollment Services or the DHCP server, the
phone displays the Enter provisioning details screen.

2. On Enter provisioning details screen, press one of the following:

• Config: To enter the provisioning server address.

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Getting started

3. After you have pressed Config, enter the provisioning server address in the Address field.

4. (Optional) Enter the Group number.

5. Press Save.

• Never: To never prompt for the provisioning server address.

• Cancel: To cancel the prompt and display the Login screen.

The address is an alphanumeric URL like http://myfileserver.com/j100/.

Tip:

To enter the dot symbol (.) in the field, press the alphanumeric soft key to toggle to the
ABC mode.

To enter the forward slash symbol (/) in the field, press the / soft key.

Obtain the Group number from your system administrator. The value ranges from 0 to 999.
0 is the default value. If you do not enter any value in this field, the phone uses the default
value.

The phone continues to boot and connect to the provisioning server address for
provisioning configuration.

Identifying the device type during phone boot-up

About this task

Avaya J100 Series IP Phones screen displays the device type during the phone boot-up. This
feature is supported only in the phone software version 4.0.3 and later.

Procedure

1. Set up the phone hardware.

2. Plug the Ethernet cable to the phone.

The phone powers up and starts to initialize.

The phone primary screen displays one of the following as the backsplash screen:

• A screen with Avaya text for Avaya SIP phones

• A screen with Open SIP text for Open SIP phones

Logging in to your phone

Before you begin

Your extension and password are provided by your administrator.

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Procedure

1. On the Login screen in the Username field, type your extension.

2. Press Enter.

3. In the Password field, type your password.

4. Press Enter.

Logging out of your phone

About this task

Use this procedure to log out of your primary or guest user extension.

Note:

After a guest user logs out, the primary user will be logged in.

Procedure

Logging out of your phone

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Log out, and press Select.

4. In the confirmation window, press Log out.

Related links

Using a Guest Login on page 101

Locking your phone

About this task

You can lock your phone to prevent unauthorized use of the phone when you are away. Locking
your phone does not log you out, you can still receive all calls and make calls to emergency
numbers.

To lock the phone, press Main menu, and select Applications > Lock.

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Getting started

Unlocking your phone

About this task

You can unlock your phone using a PIN or a password. Depending on the configuration made by
your administrator, the phone screen displays the field for entering either a PIN or a password. A
PIN is a digit-only value whereas a password can be an alphanumeric value.

If you do not know or remember your PIN or password, contact your administrator.

You cannot unlock the phone if you enter an incorrect PIN or password.

Your administrator sets a limit to the number of incorrect attempts. If you exceed the limit, the
phone temporarily blocks you from attempting to unlock the phone for a period that your
administrator specifies.

To unlock the phone, press Unlock and enter the PIN or password.

Setting the network mode

About this task

You can set the network mode to Ethernet or Wi-Fi. You do not need to perform this procedure if
your phone is configured to connect to Ethernet or a specific Wi-Fi network.

Before you begin

Ensure that the system administrator gave you access to perform this task.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network mode.

The Network mode setting shows the following options:

• Ethernet: To connect to an Ethernet network.

• Wi-Fi: To connect phone to a Wi-Fi network.

5. Press one of the following:

• Toggle

• Right Arrow key

• Left Arrow key

6. When Network mode displays Wi-Fi, the following lines are shown on the Phone screen:

• SSID: The name of the Wi-Fi network that the phone is either currently connected to, or

will attempt to connect to if you start the connection process.

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Setting the network mode

• Wi-Fi network: Scroll to this line and press Select to view the list of Wi-Fi networks.

7. After selecting the network mode, press Save.

8. When you switch Network mode from Ethernet to Wi-Fi, see Connecting to a Wi-Fi
network section.

9. When you switch Network mode from Wi-Fi to Ethernet, press Save.

10. When the phone prompts for permission to restart, press OK.

Press Cancel to go back to previous step.

Setting the network configuration

About this task

To set the network configuration to Auto or Manual. You do not need to perform this procedure if
your phone is configured to connect to Ethernet or a specific Wi-Fi network.

When network configuration is Auto, every time the phone restarts, it will connect to the pre­configured network that your administrator has set up.

When network configuration is Manual, every time the phone restarts, it will connect to the network
that you manually configured by

Setting the network mode on page 24 or Connecting to a Wi-Fi
network on page 26, irrespective of the pre-configured network that your administrator has set

up.

Note:

Any time you manually change the connected network, the phone will automatically set

Network config to Manual.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. Scroll to Network config.

The Network configuration shows following two options:

• Auto: To automatically connect a network.

• Manual: To manually connect to a network.

5. Press one of the following:

• Toggle

• Right arrow key

• Left arrow key

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Getting started

6. Press one of the following:

• Save

• OK

Note:

If you do not want your phone to restart and stay in the Manual mode when you switch
Network config from Auto to Manual, press Save.

If you switch Network config from Manual to Auto, press Save and then do either of
the following:

• If the currently-connected network is the same as the pre-configured network that
your administrator has set up, the phone will not restart and stay in the Auto mode.

• If the currently-connected network is not the same as the pre-configured network
that your administrator has set up, the phone will prompt you for permission to
restart before connecting to the pre-configured network.

Connecting to a Wi-Fi network

About this task

Use this procedure if your phone is not configured to connect to a specific Wi-Fi network

Before you begin

• Ensure that the system administrator gave you access to perform this task.

• Select Wi-Fi as your network mode.

• When you set the network mode, note the SSID, as this is the name of the Wi-Fi network that
the phone will attempt to connect to.

• Depending on the type of security in the Wi-Fi network, obtain the required credentials.
Contact your system administrator for more details.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Network and press Select.

4. To access the list of available Wi-Fi networks, scroll to Wi-Fi network, and press Select.

5. Scroll to the required Wi-Fi network, and press Connect to start the connection process.

6. Press OK to restart the phone.

7. If the security is WEP or WPA/WPA2 PSK, in Password, enter the password for the Wi-Fi

network.

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Setting the network mode

8. If the security is 802.1x EAP, enter the following:

• Identity: Either your personal user ID or the shared user ID provided by your system

administrator.

• Anonymous Identity: Leave blank or use the shared Anonymous Identity provided by

your system administrator.

• Password: Either your personal password or the shared password provided by your

system administrator.

Result

If the credentials are authenticated successfully, the phone automatically restarts to complete the
connection.

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27

Chapter 4: Navigation

Cursor navigation

You can use the navigation cluster for cursor movement or selection of options on the Phone
screen or in other menus. The navigation cluster has the following keys on the phone:

• Left Arrow

• Right Arrow

• Up Arrow

• Down Arrow

• OK

Navigation cluster

The effect of pressing a navigation key depends on the current application and context.

Key name

Left Arrow and Right Arrow Use these keys in:

Up Arrow and Down Arrow Use these keys to scroll vertically in lists, menus, and pop-

OK, center button of the navigation cluster. Unless otherwise specified, use this key for the first or left-

Description

• Text input fields to move the cursor position.

• Selection fields to toggle field values and select options in
lists and menus.

• Half-width displays to move the selection left or right.

• Scrolling between pages when navigating the phone
screen, provided that page scrolling mode is switched on
by your administrator.

The directional keys are context-sensitive.

up windows.

most soft key action.

If there are two or more pages of soft keys, the OK key is
active only when the phone screen displays the first page of
soft keys.

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Text input

You can use the dial pad or the text input soft keys to edit and enter text in the text input fields of
the phone.

Input field

Depending on the application and context, a text input field is a text box with a label. The user
interface displays labels on the left side of the text box or in the line preceding the text box. An
input field can be blank or display a current value that can be modified. The user interface displays
input cursors on the right side of the current value or, if the input field is blank, on the left side of
the text box.

Hint text

Depending on the application and context, a text box contains hint text. The user interface
displays hint text on the left side of the text box in grey, italic font. The interface replaces the hint
text with the actual text that you enter. The interface displays the hint text again when you clear
the entered text. The interface does not display the hint text if the field contains a value.

Text truncation

When the space in the input area cannot display the full current value, the user interface truncates
the text. The interface truncates the text from the left side and displays a blank space with a cursor
on the right side of the input field for a new entry. When you enter a new character, the interface
truncates the existing character from the left side of the display.

Text input

Active language text direction

When the text direction of the active language is right-to-left, the text entry rules are reversed. The
user interface:

• Displays the hint text on the right side of the text box.

• Displays the input cursor on the left side of the current character or, if the input field is blank,
on the right side.

• Displays the new character on the left side of the current character.

• Deletes the character on the right side of the cursor when you press Backspace.

Line keys

The line keys are context-sensitive. When you press a line key:

• In full-width lists, the user interface selects the corresponding line or the object.

• In half-width lists, the interface selects the list item adjacent to the key.

• In page scroll mode and then scroll on to the next or previous page, the selected item
remains highlighted.

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Navigation

Input line

The following actions take place when you press the line key against the input lines.

• Selects the corresponding line for the line which accepts user input.

• Displays the cursor after the last character of the existing content if the line is an input line. If
an input line is selected, the interface performs no action even if the cursor is in the middle of
the line.

• Performs the action of the first soft key for the line which does not accept user input even if
the line is already selected.

For example, when you press a line key in Contacts, the interface initiates a call to the
contact because the first soft key represents the Call key.

Main menu

The following table lists the Main menu icons used in Avaya J189 IP Phone:

Icons Name Description

Features To access administrator activated features.

Applications • To access phone applications such as

Contacts, Recents, and Activate screen saver.

• To sign off the phone, to protect your settings,
or to let another user log in.

Settings To change your phone settings, customize button

labels, adjust brightness, audio settings, assign
speed dial entries, etc.

Used to view the connected USB devices such
as USB stick and keyboard.

Network information To check network settings.

Administration To access administration settings.

About To view the phone model, software version,

default device type, and the default server type.

General phone icons

The following table lists the icons used in the Avaya J189 IP Phone:

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Icon Description

Microphone is muted.

Missed call on your phone. You can see this icon in the Recents
application.

Incoming call; indicates you have answered this call. You can see this
icon in the Recents application.

Outgoing call; indicates you have made this call. You can see this icon in
the Recents application.

Bridged call; indicates this line is being used for a call on another phone.

Incoming call is alerting.

Outgoing call; indicates you have made this call.

Call is active.

Call is on hold.

General phone icons

Call is on hold during a conference or transfer call setup.

Conference is active.

Conference is on hold.

Use the Right or Left navigation arrow to see more pages / screens /
options.

Scroll left for other options.

Scroll right for other options.

Team icon indicating this team member is available.

Team icon indicating this team member is busy on a call and unavailable.

Team icon indicating this team member is not on a call, but is forwarding
incoming calls.

Team icon indicating this team member is busy on a call and is forwarding
incoming calls.

Table continues…

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Navigation

Icon Description

Indicates that the phone is not connected to the SIP proxy server and is
operating in Failover mode. Some features might not be available or work
incorrectly.

If the appearance line displays this icon, it indicates that the phone has
encountered a failure and has preserved the media session until the user
hangs up.

This icon can also indicate that the phone is connected to the call server
but the features are not available.

The EC500 feature is on.

The Do not disturb feature is on.

The Call forward feature is on.

Indicates that the call is using a wideband codec for excellent voice
quality.

Indicates a low network performance or presence of local network issues
that might result in lower call quality.

The Limit Number of Concurrent Calls (LNCC) feature is on.

Presence icons

Indicates that the SLA Mon™ agent has taken control of the phone.

Indicates that the call is being recorded for SLA Mon™.

Indicates that the audio of this call is secure.

Indicates that the audio alert for incoming calls is off.

Indicates the Bluetooth feature is on.

Indicates that you have missed a call. The number in the icon indicates
the number of missed calls.

Indicates that you have missed a call. The + in the icon indicates that the
number of missed calls is more than 9.

Autodialing feature

The following table lists presence icons for the Avaya J189 IP Phone and their description:

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Multiple Level Precedence and Preemption icons

Icon Status Description

Available Contact is available and can

communicate.

On a call Contact is on a call.

Busy Contact is busy.

Away Contact is away from the phone.

Do Not Disturb Contact does not want to

communicate.

Out of Office / Offline Out of Office: Contact is out of

office.

Offline: Contact is offline or wants
to appear invisible.

Unknown The presence status of the

contact is unknown or the phone
is not registered.

Automatic The presence status is

automatically set based on your
current activity on the phone.

Multiple Level Precedence and Preemption icons

The following table lists the icons used in Avaya J189 IP Phone.

Icon

Precedence level Description

Priority Priority icon for a priority call.

Routine Routine icon for a regular call.

Immediate Immediate icon for a priority call

with a higher precedence value
than Priority.

Flash Flash icon for a priority call with a

higher precedence value than
Immediate.

Flash Override Flash override icon for a priority

call with the highest precedence.

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Navigation

Bluetooth icons

The following table lists the Bluetooth icons used in the Avaya J189 IP Phone:

Icon Description

Bluetooth headset is connecting.

Default Bluetooth headset.

Unpaired Bluetooth headset.

Bluetooth headset is connected.

Bluetooth headset is disconnected, but headset is
paired.

Wi-Fi icons

The following table lists the Wi-Fi icons used in the Avaya J189 IP Phone:

Icon

Description

Non-secure Wi-Fi network is detected.

Secure Wi-Fi network is detected.

Wi-Fi network is out of range or offline.

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Chapter 5: Handling incoming calls

Answering a call

About this task

Use this procedure to answer a call. When you receive a call, the phone does the following:

• Generates audio-visual alerts.

• Displays the caller’s name or number.

Note:

When the Incoming call pop-up window is displayed, the only visual alert is the flashing
beacon LED. If you press Ignore, both the beacon LED and line key LED start flashing.

Procedure

Do one of the following:

• Lift the handset.

• Press Speaker.

• Press OK button.

• Press the Answer soft key.

• Press Headset.

You cannot answer Call Park calls using the Bluetooth headset. The headset does not play an
alert tone for these calls.

Answering a call when on another call

About this task

You can receive a call on a secondary call appearance only if the call appearance is free.

Procedure

Press one of the following:

• The Answer soft key

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Handling incoming calls

• OK Button

The phone puts the first call on hold and moves to the second call.

Ignoring a call

About this task

When you do not want to answer a call or you are on another call, you can ignore the new
incoming call. When you ignore a call, only the ring alert on your phone stops, you can still answer
this call within its ring time by using the Navigation cluster to select the call and answer it.

Procedure

On the Incoming call screen, press one of the following:

• Ignore soft key

• + volume button

• - volume button

The phone turns off the audio alert.

Note:

If you ignore a call using the Bluetooth headset, to answer the ignored call, press Answer or
Headset button on the phone.

Declining a call

About this task

You can decline an incoming call when you do not want to answer a call. The incoming call is
declined depending on the Call decline policy set by your administrator. Contact your administrator
to enable this feature for your extension and also to know about the Call decline policy.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

On the incoming call screen, press Decline soft key.

Result

The call is declined. Depending on your Call decline policy, the caller receives one of the following
alert:

• An audio message alert

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• A busy tone alert

Declining a call

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Chapter 6: Handling outgoing calls

Making a call by using the manual dial mode

About this task

In a manual dial mode, you can edit the dialed input and initiate a call using the current dialed
string. When you initiate a call, there is no dial tone, and no time out for completing the dialed
string.

• Do one of the following:

- Lift the handset.

- Press Speaker.

- Press Headset.

• Dial the number, and press the Call soft key or OK button.

Or

• Just dial the number, and press the Call soft key or OK button.

If your system administrator has enabled the digit mapping feature the phone can
automatically correct wrongly dialed numbers or prevent you from dialing certain numbers.

Related links

Setting the dialing mode on page 106

Making a call by using the auto-dial mode

About this task

In an auto-dial mode, when you initiate a call by off-hook, you hear a dial tone until you press any
digit from the dial pad. You can edit a partially entered dialed input after initiating a call. You hear a
DTMF feedback tone for the digits pressed on the dial pad. The phone automatically places the
call when it detects that the dialing string is complete or when there is a time out.

To initiate a call quickly, you can press the # key to indicate the end of the dial, and the phone
places the call.

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Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

• Press Headset.

2. Dial the number.

Or

3. Just dial the number.

Redialing a number

About this task

You can redial the most recently dialed number.

Redialing a number

Before you begin

Ensure that the call history is not empty.

Procedure

1. Press Redial soft key.

The phone dials the most recently dialed number.

2. (Optional) To see the list of dialed numbers:

a. Scroll to the number you want to redial.

b. Press Call.

Related links

Setting redial options on page 107

Making a call by using speed dial

Before you begin

Ensure you have speed dial numbers assigned to your contacts.

Procedure

Press and hold the dial pad key assigned to the number you want to call.

Related links

Assigning speed dial entries on page 108

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Handling outgoing calls

Making a call from the local Сontacts list

Procedure

1. Press Contacts.

2. Scroll to the contact you want to call.

3. (Optional) Press the digits on the dial pad that correspond to the letters of the name of the

person you want to call.

For example, press 76484 to search for someone whose name is Smith.

4. Press Call.

Making a call from the corporate database Сontacts list

About this task

Depending on the configuration by your administrator you may be able to search and call contacts
from other remote contacts lists or directories.

Procedure

1. Press Contacts.

2. Press Search.

3. Enter the digits on the dial pad that correspond to the name of the person you want to call.

For example, press 76484 to search for someone whose name is Smith.

4. Press Search again.

The phone displays the contact saved in the corporate database.

5. Press Call.

Related links

Searching for a contact on page 46

Making an international call

Procedure

1. Press and hold the 0 key to enter the plus sign (+).

2. Dial the number that you want to call.

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Emergency call

Emergency calling is used to connect to a preset emergency services number. The emergency
service number is configured by the administrator.

You can make an emergency call from the following screens:

• Login screen

• Phone screen

• Lock screen

In the IP Office environment, you can make an emergency call only when you are logged in to
your phone.

If your system administrator configures emergency calling for your phone, the Phone screen
displays the Emerg soft key.

Using the Emerg soft key, you can dial only the number that is given the highest priority by the
system administrator. Alternatively, you can dial the emergency numbers by using the dial pad in
the following cases:

Emergency call

• The Emerg soft key is unavailable.

• The Emerg soft key is available, but you want to dial an emergency number that is not set by

the system administrator.

In the IP Office environment, the Emerg soft key is unavailable. You must dial the emergency
number by using the dial pad.

For more information on IP Office, see IP Office documents in

https://support.avaya.com/.

Making an emergency call

Before you begin

Ensure that the Emerg soft key is assigned by your administrator.

Procedure

Do one of the following:

• On the Phone screen, press the Emerg soft key, and again press Emerg when the phone

prompts you for confirmation.

• Dial the emergency number by using the dial pad.

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Chapter 7: Call-related features

Muting and unmuting a call

About this task

If you mute a call on the phone, you must unmute it using the Mute button. If you mute the call on
the Bluetooth headset, you must unmute it on the headset.

Procedure

1. To mute an active call, press Mute.

The Mute button is lit.

2. To unmute the call, press Mute again.

Placing a call on hold and resuming the call

About this task

During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
multiple calls are held, you can return to the held call by using the up and down arrow keys to
scroll to the required call.

Procedure

1. To put an active call on hold, press the Hold soft key, or press the line key of the active

call.

2. To resume the held call, press the Resume soft key, or press the line key of the held call.

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Chapter 8: Managing contacts

Adding a new contact

About this task

Use this procedure to add a contact to the phone. You can save up to 250 contacts.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Do one of the following:

• If your Contacts list is empty, press New.

• If your Contacts list is not empty, press More > Contacts.

4. Use the dial pad to enter the contact’s first and last name in the corresponding fields.

• Press the number key that corresponds to the letter or number that you want to enter.

• If the characters are on the same key, pause before entering the next character.

• To enter a space, press 0.

• Enter the remaining letters or numbers.

• To enter a symbol, press More > Symbol. Use the navigation arrows to highlight the
symbol that you want to enter and press Insert.

• To delete the last character, press the Backspace soft key.

5. Enter the extension.

The contact extension can include uppercase and lowercase letters, numbers 0 - 9, and
special symbols, such as comma (,), plus (+), and dot (.).

6. Press Save.

Related links

Adding a contact to the local group on page 48

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Managing contacts

Adding a contact from the Recents list

About this task

Use this procedure to add a number to your Contacts list from your call history.

Procedure

1. Press Recents.

2. Scroll to the required number, and press +Contact.

3. In the First name and Last name fields, type the relevant information.

The phone assigns the extension number to Last name. You can remove the extension
number from this field and add other information.

4. Press Save.

Editing a contact

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact.

4. Press Details > Edit.

5. Scroll to the field to edit.

6. Use the dial pad and soft keys to change the contact information.

7. Press Save.

Doing a quick search for a contact

About this task

Using the Quick Search feature of the phone, you can quickly search for a saved contact from the
Contacts list without entering the entire name of the contact.

Before you begin

Ensure that at least one contact is available in the Contacts list.

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Viewing the contact details

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press the key corresponding to the first letter of the first or last name of the contact on the
dial pad.

Result

The phone displays all the contacts whose first or last name begins with the letter associated with
the pressed key.

Viewing the contact details

About this task

Use this procedure to view the details of a contact. You can call, edit, or delete a contact from the
Details window.

Before you begin

You must have at least one contact in the Contacts list.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact that you want to view.

4. Press Details.

• To call the contact, press Call.

• To edit the contact, press Edit.

• To delete the contact, press Delete.

• To view more options, press More .

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Managing contacts

Searching for a contact

About this task

Use this procedure to search contacts from the following:

• My contacts: J100 local contact entries

• My Exchange: exchange integration, My contacts

• Global Exchange: exchange integration, global contacts

• System contacts: Avaya Aura contacts

• LDAP: LDAP directory

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press Search > More > Sources.

4. In Contact sources, press Toggle for the required directory.

5. Press Save.

6. Use the dial pad to enter the name, and press Search.

7. (Optional) To add the contact to the local Contacts list, press +Contact.

Related links

Making a call from the corporate database Сontacts list on page 40

Combining contacts

About this task

Use this procedure to merge the phone number of the current contact with the existing local
contact.

Before you begin

Ensure the Contacts list is not empty.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

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b. Scroll to Contacts and press Select.

3. Scroll to the contact that you want to combine, and press Details > More > Combine.

The select mode displays the Contacts list without the current content.

4. To combine the current contact, scroll to the existing contact, and press Select.

The current contact will be deleted from the Contacts list and merged with the local
contact.

Deleting a contact

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

Deleting a contact

3. Select the contact to delete.

4. Press Details > More > Delete.

5. Press one of the following:

• Delete: To delete the contact.

• Cancel: To cancel the action.

Creating a local Сontacts group

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press Groups.

4. Press NewGroup.

5. In the Enter group name field, type your group name.

6. Press Save.

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Managing contacts

Adding a contact to the local group

Before you begin

• Ensure that your Contacts list is not empty.

• Create minimum one local group to add your contacts.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press Groups.

4. Select the group, and press +Members.

5. Scroll to the contact you want to add, and press Add.

6. (Optional) To add more contacts, repeat Steps 4 and 5.

Related links

Adding a new contact on page 43

Removing a contact from the local group

Before you begin

Ensure that you have at least one user added to your Contacts list group.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Press Groups.

4. Scroll to the group, and press Members.

The phone displays the list of contacts in the group.

5. Select a contact, and press Remove.

The contact will be removed from your Contacts list.

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Assigning a ringtone to a contact

Assigning a ringtone to a contact

About this task

Use this procedure to assign a ringtone to a contact. You can assign a ringtone only to a contact
that is saved in the Contacts list.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. Select the contact, and press Details.

4. Scroll to the active ringtone, and press Edit.

The Phone screen displays the Select ringtone window.

5. Scroll down to the ringtone that you want to assign, and press Select.

6. (Optional) To play the ringtone, press Play.

7. Press Save.

LDAP Directory

With the LDAP Directory feature, you can search contacts in available Lightweight Directory
Access Protocol (LDAP) directories. An LDAP directory option appears at the top of the Contacts
application list.

You can also select an LDAP directory as your contact search source. This selection disables
other search sources. When LDAP directory is an active search source, if you select another
search source, this selection disables LDAP directory search.

You can enter multiple search keywords and view up to 49 attributes for each match, such as
personal names, addresses, job titles and telephone numbers.

You can add frequently used LDAP contacts to your local Contacts with the help of the +Contact
soft key.

You can combine any found LDAP contact with an existing local contact with the help of the
Combine soft key.

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Managing contacts

Setting LDAP Directory as the contact search source

About this task

You can select an LDAP directory as your contact search source to enable searching from the
Contacts application. This selection disables other available search sources for the Contacts
application.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main menu, do the following:

a. Scroll to Applications and press Select.

b. Scroll to Contacts and press Select.

3. To select LDAP Directory as a source for contact search, press Search > More >
Sources.

4. Scroll to LDAP contacts, and press Toggle.

LDAP Directory is now your contact search source. Other sources are disabled. The phone
displays the following message: LDAP selected — other search sources
disabled.

5. Press Save.

Searching LDAP contacts

About this task

You can search the LDAP directory using the Contacts application on your phone, and specify the
LDAP directory as a search source. Alternatively, the user can open the LDAP directory
application and refine the search of the LDAP directory directly.

Before you begin

Set LDAP directory as the contacts search source.

Procedure

1. Press Contacts.

2. (Optional) To navigate through Main Menu list, do one of the following:

• Scroll to Applications, and press Select.

• Scroll to Contacts, and press Select.

3. If you are searching from a LDAP Directory, scroll to LDAP Directory, and press Select.

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LDAP Directory

The phone displays the list of up to 1000 LDAP contacts. You can use Up and Down line
keys to scroll through the list. If the phone cannot retrieve the contacts from a LDAP
server, the phone displays the following message:

No contacts in the group.

4. Press Search.

5. Scroll to the Search type option and toggle between Starts with and Contains.

When you select Starts with, the phone returns only the matches that have your query at
the start. When you select Contains, the phone returns all matches that contain your
query.

6. Use the dial pad to enter multiple keywords, separated by a blank space or a comma, into
the Search field, and press Search.

The phone displays the list of matches. If no matches are found in the LDAP directory, the
phone displays the following message: No match found.

If more than 20 matches are found in the LDAP directory, the phone displays the following
message: We found too many matches. Select from the list or press
Back to refine your search.

7. (Optional) Press Details to view contact information for a selected match.

8. (Optional) Press +Contact from the Details view to add an LDAP contact to the list of
your local contacts.

9. (Optional) Press Combine from the Details view to select an existing local contact and
merge it with the selected LDAP contact.

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Chapter 9: Presence

With the Presence feature, you can monitor the status of your contacts in real-time and also change
the phone status manually according to your availability for communication.

The administrator must activate this feature to display presence information on your phone screen.
The phone displays your presence status on the top line of the phone screen.

Viewing the Presence status of your contacts

About this task

You can view or monitor the real-time Presence status of your contacts to know the appropriate
time for communication with a contact.

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Ensure you have a contact in your Contacts list.

• Set the Track Presence option to Yes when you add or edit a contact in the Contacts list.

Procedure

1. Press Contacts.

2. Scroll to the required contact.

The phone displays the corresponding Presence status icon of the contact.

Related links

Adding a new contact on page 43

Changing your Presence status

About this task

You can change your phone presence status manually. The phone displays your Presence status
on the top line of the phone screen.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

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Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to My Presence and press Select.

4. (Optional) Scroll to Automatic.

5. Scroll and press Select to choose one of the following:

• Available: To show you are available for communication.

• Busy: To show you are busy.

• Away: To show you are away from the phone.

• Do not Disturb: To show you are not available for communication.

• Out of Office: To show you are out of office.

• Offline: To appear offline to other users. However, your phone continues an active

presence subscription with the Presence Server. The phone receives notifications for the
contacts for whom you have subscribed to watch.

Redirecting calls when Do Not Disturb is active

6. Press Save.

Related links

Presence icons on page 32

Redirecting calls when Do Not Disturb is active

About this task

When your Presence status is set to Do not disturb, the incoming calls are redirected to the voice
mail. Use this procedure to define the link between the Send All Calls feature and the presence
status Do not disturb. Depending on the settings made by your administrator, the phone screen
displays the feature menu options.

Before you begin

Ensure that your administrator enables this feature.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Applications and press Select.

4. Scroll to Presence integration, and press Select.

5. Scroll to System DND link.

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Presence

6. Select one of the following depending on your requirement:

• Default (No link)

• No link: Do not activate the Send all call feature when you enable Do Not Disturb.

• One-way link: Activate the Send all call feature when you enable Do Not Disturb.

• Two-way link: Activate the Send all call feature when you enable Do Not Disturb and

vice versa.

7. Press Save.

Related links

Activating and deactivating Do not disturb on page 55

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Chapter 10: Do not Disturb and Call

Forwarding

Do not disturb

You can use the Do not disturb feature to avoid audio notifications for all direct incoming calls. The
phone redirects these incoming calls to a predefined coverage number that your system
administrator sets. The feature is also referred to as Send all calls. If required, contact your
administrator to name this feature on your phone as Send all calls.

When the Do not disturb feature is active, you can still receive the incoming calls from the
following active features:

• Automatic Callback

• Priority Call

• Call forward

Related links

Activating and deactivating Do not disturb on page 55

Activating and deactivating Do not disturb

About this task

You can activate the Do not disturb feature to prevent the phone from ringing when you get a call.
The phone redirects the direct incoming calls to a predefined coverage number that your system
administrator sets.

In the IP Office environment, this feature is supported using short code dialing. Contact your
system administrator for the list of short codes.

Before you begin

Your system administrator must activate the feature for your extension.

Procedure

1. Press Main menu > Features.

2. Use the Down Arrow key to go to the Do not disturb screen.

3. Select Do not disturb to activate or deactivate the feature.

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Do not Disturb and Call Forwarding

Related links

Do not disturb on page 55
Redirecting calls when Do Not Disturb is active on page 53

Call forwarding

With the Call forwarding feature, you can divert incoming calls to another number.

The phone supports the following Call forward types:

• Call forward: Diverts all incoming calls to another number.

• Call forward Busy: Diverts incoming calls to another number if you are on a call.

• Call forward No Answer: Diverts incoming calls to another number if you do not answer the
call within the set time.

Enhanced Call forward

With the enhanced call forwarding feature, to set the rules, enter the internal and external phone
numbers in the corresponding Call forward types.

Example

For example, with an active Call forwarding feature on the phone when you receive a call, the
phone redirects the call to the assigned call forwarding number.

Forwarding a call to another extension

About this task

Use this procedure to forward incoming calls to a specified number.

In the IP Office environment, this feature is supported using short code dialing. Contact your
system administrator for the list of short codes.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu.

2. Scroll to Features, and press Select.

3. To enable the Call Forward feature, scroll to one of the following options:

• Call Forward

• Call Forward-Busy

• Call Forward-No Answer

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4. Press Select.

5. In the Destination field, enter the number where you want to forward the incoming calls.

6. Press Enter.

The phone generates a confirmation tone and returns to the Features screen.

7. To disable any Call Forward features, go to the active Call Forward option, and press

Select.

Setting enhanced call forwarding

About this task

You can use this feature to forward the incoming calls on your phone to various destination
numbers based on the call type and call state.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

Call forwarding

1. Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Enhanced Call Forward, and press Select.

4. Select the required rules from the following list, and enter the corresponding numbers.

• Forward all calls:

- Internal [Enter Number]

- External [Enter Number]

• Forward when busy:

- Internal [Enter Number]

- External [Enter Number]

• Forward when no answer:

- Internal [Enter Number]

- External [Enter Number]

If you have configured a number for any of the rules, the phone displays that number
instead of the text Enter Number.

5. Press Save.

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Do not Disturb and Call Forwarding

Editing a rule for enhanced call forwarding

About this task

With the enhanced call forwarding feature, you can forward the incoming calls on your phone to
various destinations by setting the rules as per your requirements. To edit the already set rules,
you can use the following procedure.

Before you begin

Ensure that the Enhanced Call Forward feature is activated by your administrator.

Procedure

1. Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Enhanced Call Forward, and press Select.

4. Select the rule that you want to edit, and press Edit.

5. Enter the destination number.

6. Press Save.

Turning off rules for enhanced call forwarding

About this task

With the enhanced call forwarding feature, you can forward the incoming calls on your phone to
various destinations by setting the rules as per your requirements. To turn off the already set rules,
you can use the following procedure.

Before you begin

Ensure that the Enhanced Call Forward feature is activated by your administrator.

Procedure

1. Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Enhanced Call Forward, and press Select.

4. Do one of the following:

• To turn off a rule, select the rule, and press Turn off.

• To turn off all rules, press All off.

5. Press Save.

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Call forwarding to your cell phone using EC500

Call forwarding to your cell phone using EC500

About this task

Use this procedure to forward calls from your Avaya deskphone to your personal phone.

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Ensure that the system administrator sets your personal phone number as your destination
number.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to EC500, and press Select.

Extending a call to your cell phone

About this task

Use this procedure to forward an ongoing call to your cell phone by using the EC500 feature.
When you answer the extended call on your cell phone, the call remains active on your office
phone. Later you can switch back to your office phone to continue the call.

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Ensure that EC500 is configured on your mobile phone.

• Ensure that your administrator sets your personal phone number as your destination number.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Extend Call and press Select.

4. Press OK.

You will receive a call on your cell phone to answer the extended call.

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Chapter 11: Managing Recents

Call log

Depending on the call type, call log provides the following information about the last 100 calls on
your phone:

• Caller name

• Caller number

• Call time-stamp

• Call duration

Avaya J100 Series IP Phones software version 4.0.3 and later always encrypts the content of the
call log file.

When the offline call log feature is disabled in System Manager, if you downgrade the software of
your phone to a version earlier than 4.0.3, you will lose the call log details. Contact your
administrator for information on retaining the call log details.

Making a call from Recents

Procedure

1. Press Recents.

2. Use the Up and Down Arrow keys to select the contact that you want to call.

3. Press Call.

Viewing the Recents details

About this task

In the Recents screen, depending upon the call type, you can view the following details of each
call:

• Incoming call icon

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• Outgoing call icon

• Missed call icon

• Name

• Extension number

• Time

• Date

• Duration

Note:

Duration is not available for a missed call.

Procedure

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

Deleting a call record from Recents

3. Select the call that you want to view.

4. Press Details.

The phone displays the details of the selected call.

Deleting a call record from Recents

Procedure

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

3. Select a number that you want to delete.

4. Press Details.

5. Press Delete.

6. Select one of the following when the phone prompts for confirmation:

• Delete: To delete the entry.

The phone deletes the number from the call history list.

• Cancel: To cancel and return to the previous menu.

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Managing Recents

Clearing the Recents list

Procedure

1. Press Recents.

2. (Optional) To navigate through Main menu, scroll to the following:

a. Applications, and press Select.

b. Recents, and press Select.

3. Press Delete.

4. Select one of the following when the phone prompts for confirmation:

• Delete: To delete all entries.

• Cancel: To cancel and return to the previous menu.

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Chapter 12: Managing conference calls

Adding a person to an active call

About this task

You can add participants to an active call to set up a conference call.

Before you begin

Start a call.

Procedure

1. During a call, on the Phone screen, press More > Conference.

The phone puts the existing call on hold.

2. To make a call to a participant, do one of the following:

• Dial the phone extension by using the dial pad.

• Call the person from the Contacts list or the Recents list.

3. When the third participant answers the call, press the Join soft key.

4. To add another person, press Add and repeat Steps 2 and 3.

Adding a person on hold to a conference call

About this task

You can add a held call to a conference call.

Procedure

1. On the Phone screen, select your active call.

2. Press Conference or Add button if you are already in a conference.

3. Press Held Call soft key to see a list of held calls.

4. Select the call on hold that you want to add to the conference.

5. Press one of the following:

• Join

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Managing conference calls

• OK

The held call is added to the conference call.

Putting a conference call on hold and resuming a call

About this task

Use this procedure to put a conference participant on hold, while other participants continue the
conference call.

Procedure

1. Press Hold soft key during a conference call.

2. Do one of the following:

• Press Resume.

• Select the call appearance to resume the conference call.

Dropping or Disconnecting the last participant from a conference call

About this task

Depending on the configuration made by your administrator, you can disconnect the last
participant who joined the conference call. After you disconnect the last participant, you cannot
disconnect other participants. You can disconnect a participant again after you add another
participant to the conference call.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. From the phone screen, select your active conference call.

You will see the More soft key.

2. Press More > Drop when the conference is active.

Result

The participant who was added last gets disconnected from the conference.

Related links

Adding a participant to no hold conference on page 95

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Viewing the details of a conference

Viewing the details of a conference

About this task

Use this procedure to view the details of the participants on a conference call.

If you cannot, it might be due to the server on which your extension is configured. Contact your
system administrator.

Procedure

1. On the Phone screen, select your active call.

2. Press Conference soft key.

3. Do one of the following:

• Dial the telephone number.

• Call the person from the Contacts list.

• Call the person from the Recents list.

4. When the person answers, press Join or OK to add the person to the existing call.

5. Press Add and repeat the steps to add another person to the conference.

6. Press the Details button to access the details of the participants.

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Chapter 13: Team Button

When the administrator configures the Team Button feature for your phone, you can do the
following:

• Monitor another phone to know whether calls are redirected to another phone.

• Monitor another phone to know whether that phone has an active call.

• Answer calls that ring on the monitored phone.

Use the Team Button soft key to:

• Make a speed dial call to the monitored phone. You can do this when the monitored phone is
not in use.

• Transfer an active call to the monitored phone.

The call redirection feature, Send All Calls, Call Forward, or ECF might be active on the monitored
phone. The monitoring phone can override call redirection when speed dialing or transferring an
active call to the monitored phone. The override feature ensures that the call made to the monitored
phone rings on the monitored phone and is not routed to the redirected number.

To override call redirection, the administrator must configure on Avaya Aura® Session Manager:

• The monitored phone setting that enables the monitoring phone to override call redirection
directly or through a choice provided to the user.

• The monitoring phone setting that enables the phone to override the call redirection feature
that is active on a monitored phone.

For more information to set the overriding permission on Avaya Aura® Session Manager, see
Administering Avaya Aura® System Manager.

The following table shows icons of the Team Button feature icons for Avaya J189 IP Phone and
Avaya J100 Expansion Module:

Icon Description

The monitored extension is idle.

The monitored extension is on another call.

The monitored extension is idle, but the user has forwarded all incoming calls to a
different extension.

The monitored extension is on another call, and the user has forwarded all incoming
calls to another extension.

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Answering an active call on a monitored extension

Related links

Answering an active call on a monitored extension on page 67
Viewing the status of monitored stations on page 67
Speed dialing to a monitored extension on page 67
Transferring a call to a monitored phone on page 68
Monitoring other extensions at a glance on page 69

Answering an active call on a monitored extension

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to choose the monitored extension for which you want to answer the incoming call.

4. Press Select.

Related links

Team Button on page 66

Viewing the status of monitored stations

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to view the status of the required monitored extension.

The Team button screen remains active until you close the screen.

Related links

Team Button on page 66

Speed dialing to a monitored extension

About this task

Use this task to make a call to a monitored phone. If the monitored phone has an active call
redirection feature and you can override the feature, the monitored phone rings for 30 seconds. If
no one answers the call during this time, the system redirects the call to the redirected number.

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Team Button

Before you begin

Ensure that the monitored phone to which you make the call is in an idle state.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to choose the monitored phone that you want to call.

4. Press Select twice.

The phone makes a call to the monitored extension.

Related links

Team Button on page 66

Transferring a call to a monitored phone

About this task

Use this procedure to transfer an active call to a monitored phone.

Before you begin

You must be on an active call.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to choose the monitored phone to which you want to transfer the active call, and

press Select.

The system puts the active call on hold and rings the monitored phone.

4. To complete the transfer, perform one of the following actions:

• Press the Complete soft key.

• On-hook the handset.

• Press the Speaker button.

• Press the Now soft key.

• Press the Talk soft key.

Related links

Team Button on page 66

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Monitoring other extensions at a glance

Monitoring other extensions at a glance

About this task

Use this procedure to monitor phones for others. You can see whether an extension is idle or busy
at a glance.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to the System Numbers.

4. If necessary, scroll to the line button for the extension you want to check.

5. If that extension is in use, the phone displays Busy next to the extension number.

Related links

Team Button on page 66

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Chapter 14: Advanced features

You can access advanced features available on your phone from the Features screen and some
advanced features from the Applications screen.

Most of the features are configured by the system administrator.

The LED next to the feature name indicates whether the feature is currently on or off.

LED state Feature Status

Green On

Red Off

Accessing the Features screen

About this task

Use this procedure to gain access to the Features screen.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to see the features that are configured for your extension.

Active call shortcut keys

With Active call shortcut keys, you can use Autodial and Contacts keys as shortcuts during an
active call to perform the required action.

The following actions can be performed by pressing these keys:

• Transferring an active call to the selected user immediately or after talking to this user first

• Adding the selected user to an active call to set up a conference call

To configure any of these shortcut actions, contact your system administrator.

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Active call shortcut keys

Making a call transfer with a shortcut key

About this task

If the caller needs the information that you cannot provide, you can transfer the ongoing call to
another user using an Autodial key or a contact as shortcuts.

Note:

The actual key used for a shortcut action depends on the current configuration.

Depending on the configuration set by the system administrator, the phone might make a blind
transfer or an attended transfer immediately after the Transfer soft key is pressed. Contact your
system administrator for more details.

Before you begin

Ensure the following:

• If the configured shortcut is a BLF key, the required user is idle.

• The administrator has set the shortcut action for the key as call transfer.

Procedure

1. While on an active call, depending on the configuration, do one of the following on the
Phone screen:

• Press the Autodial or Contact line key.

• Scroll to the required Autodial line or contact, and press Transfer.

The phone displays the Transfer now or talk with [BLF user extension]?
confirmation window.

2. Press one of the following:

• Now: To immediately transfer the call to the selected user.

The phone displays the Incoming Call screen with the extension the call was transferred
to until the user answers the call.

• Talk: To place the call on hold, and to talk with the user first.

3. (Optional) If the user does not answer the BLF shortcut transferred call, press one of the
following in the Incoming Call screen:

• Pickup: to answer the call on your phone.

• Ignore: to end the call.

Making a conference call with a shortcut key

About this task

If you need to include the other agent in your conversation with the caller, you can add an Autodial
user or a contact to an active call to set up a conference call.

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Advanced features

Before you begin

Ensure the following:

• If the configured shortcut is a BLF key, the required user is idle.

• The administrator has set the shortcut action for the key as conference call. Contact your
system administrator for more details.

Procedure

1. While on an active call, depending on the configuration, do one of the following on the
Phone screen:

• Press the Autodial or Contact line key.

• Scroll to the required Autodial line or contact, and press Conf.

The phone puts the existing call on hold.

2. When the user answers the call, press Join.

Activating the screen saver

Procedure

1. Press the Main menu.

2. Press Applications.

3. Scroll down to Activate screen saver, and press Select.

Automatic Callback

With the Automatic Callback feature, you receive a notification call to connect with the available
extension number that was previously busy, unanswered, on another call, or out of coverage.

Setting up Automatic Callback

About this task

Use this procedure to get a notification call when the previously unanswered extension becomes
available. You must use this feature only when a call is unanswered.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

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Autodialing a pre-assigned number

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Automatic Callback, and press Select.

When you end the callback call, the phone deactivates the feature automatically.

Autodialing a pre-assigned number

About this task

The autodialing feature enables you to quickly call the pre-assigned numbers. While your phone is
off-hook, on-hook, and from line key. Your system administrator might set up few frequently called
numbers, such as the IT Help Desk for autodialing. These numbers are displayed on the phone
screen.

Before you begin

Ensure that your system administrator has set up few frequently called numbers to use this
feature.

Procedure

Do one of the following to autodial a number:

• If your phone is on-hook, choose the number which appears on your phone screen, and press

the Call soft key or the OK button.

• If your phone is off-hook, the autodialing screen appears, press the required line key.

• You can choose a number from the Expansion Module and press the required line key.

Blocking your extension from displaying during calls

About this task

You can override the system (default) setting to display your extension on outgoing calls. Use the
Calling Party Number Blocking feature to prevent your number from displaying.

Procedure

1. From the Phone screen, access the Features screen.

2. Select CPN Block.

3. Enter the extension number you do not want the called party to see.

4. Press Enter or OK to start calling party number blocking.

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Advanced features

Bridged Call Appearance

Bridged Call Appearance is a unique extension number that is shared among multiple users to
communicate through a single call appearance. You can make, receive, and join a call on behalf of
the owner by using the bridged appearance. The bridged appearance might display the bridge
owner’s identity on the receiver’s display screen.

Making a call on a bridged line

About this task

Use this procedure to make a call on another user’s bridged line.

Before you begin

Ensure that the required bridged line is idle.

Procedure

1. Press the line key of the bridged number that you want to use.

2. Enter the number by using the dial pad.

The phone initiates the call when the inter digit timer times out.

Answering a bridged line call

About this task

When you receive a call from a bridged line, the Phone screen displays the bridge owner’s
identity. If you receive more than one bridged call, the Phone screen highlights the recent bridged
call.

Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

• Press the Answer soft key.

2. (Optional) For multiple bridged call appearances, do the following:

a. Press the line key of the bridged number that you want to answer.

b. Continue with Step 1.

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Joining a call on a bridged line

Procedure

On the phone, do one of the following:

• Press the line button with the active call.

• Select an active bridge line number, and press Bridge.

Note:

Do not use Headset, Handset or Speaker softkeys to join the call on a bridged line. Pressing
Headset, Handset or Speaker opens the Dial screen. To cancel dialing and to press the
required line button for joining a call, press the End Call key.

Busy Indicator

Busy Indicator

With the Busy Indicator (BI) feature, you can do the following:

• View the status of other users in the network

• Make quick calls to the monitored users

• Transfer calls by pressing the Busy Indicator line key

• Make conference calls with BI users

The icon next to the Busy Indicator line key displays the current status of the monitored user (idle
or busy).

The user status is also reflected by the indication of LEDs integrated into the corresponding line
keys.

You can relabel and move a Busy Indicator line key from the Phone keys customization menu.
However, you cannot add or delete Busy Indicator keys configured on your phone. Contact your
system administrator if you want to add more BI line keys or delete the existing ones.

Related links

Customizing phone keys on page 110

Busy Indicator icons and LED indication

Busy Indicator icons look the same as Presence “Available” and “On a call” icons but they might
differ depending on the phone or the button module model.

The following table displays the Busy Indicator icons and LED indication for , Avaya J189 IP
Phone, and Avaya J100 Expansion Module.

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Advanced features

State Phone icons Avaya J100

Expansion
Module icons

Idle Off Off

Busy Off On

Red LED for the
line key

Green LED for the
line key

Related links

Customizing phone keys on page 110

Busy Indicator call operations

Making a call to a monitored user

About this task

You can make a quick call to monitored users, for example, when you want to provide direct
instructions to them.

Procedure

Do one of the following:

• On the Phone screen, scroll to the required Busy Indicator line, and press Call.

• Press the required Busy Indicator line key.

Making a conference call with a monitored user

About this task

Use this procedure to add a monitored user to an active call to set up a conference call.

Procedure

1. During an ongoing call, press More > Conf.

The phone puts the call on hold, and displays the Select a participant notification.

2. Press the Phone key.

3. Do one of the following:

• Scroll to the required Busy Indicator line, and press Call.

• Press the required Busy Indicator line key.

4. When the monitored user answers the call, press Join.

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Call Transfer to a monitored user

Ongoing calls can be transferred to a user on the Busy Indicator line. This transfer is managed
similarly to Call Transfer to a phone extension.

You can transfer a call immediately (blind transfer) or after making a consultative call to the
monitored user (attended transfer).

Related links

Call Transfer on page 84

Making a blind transfer to a monitored user

About this task

Use this procedure to transfer immediately an active call to a monitored user.

Procedure

1. During an active call, press Transfer.

2. Do one of the following:

Busy Indicator

• Press the Busy Indicator line key corresponding to the user you want to transfer the call
to.

• Press the Phone key, scroll to the required Busy Indicator line, and press Select.

The phone displays the Transfer now or talk with [BI extension number]?
window.

3. Press Now.

Your call is transferred to the monitored line.

Making an attended transfer to a monitored user

About this task

Use this procedure to transfer an active call to a monitored user by talking to this user first.

Procedure

1. During an active call, press Transfer.

2. Do one of the following:

• Press the Busy Indicator line key corresponding to the user you want to transfer the call
to.

• Press the Phone key, scroll to the required Busy Indicator line, and press Select.

The phone displays the Transfer now or talk with [BI extension number]?
window.

3. Press Talk.

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Advanced features

The current call is placed on hold, and a call to the monitored user is established.

4. To end your consultative call and to transfer the held call, press Complete.

Calendar

With the Calendar feature, you can access the Microsoft® Exchange Server calendar on your
phone. You can also view and set a reminder for meetings or appointments.

When Exchange Calendar is active, appointments are displayed in the order of their start times
and are removed once the meeting time expires. Calendar information is updated whenever you
log in to your phone, change calendar settings, or access the Calendar.

Accessing calendar

About this task

Use this procedure to open calendar on your phone.

Before you begin

Ensure that your administrator has activated Exchange credentials on your phone.

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll down to Calendar, and press Select.

If you are accessing calendar for the first time, the phone displays Exchange credentials
screen to access your Microsoft® Exchange Server.

Configuring the Microsoft® Exchange Server calendar

Before you begin

• Ensure that the administrator activates the feature. Contact your administrator for details.

• Get the following details from your administrator:

- User name

- Password

- Domain name

Procedure

1. Press the Main menu.

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2. Scroll to Settings and press Select.

3. Scroll to Applications and press Select.

4. Scroll to Exchange credentials, and press Select.

5. Type the following details:

• Exchange username: Enter your email ID.

• Exchange password: Enter your password.

• Exchange domain: Enter the domain name, for example, avaya.com.

6. (Optional) To enable or disable Name/Password Prompt, do one of the following:

• Toggle: To enable or disable the prompt.

• The Right Arrow key: To enable the prompt.

• The Left Arrow key: To disable the prompt.

7. Press Save.

Calendar

Reviewing your Calendar event

About this task

Use this procedure to view your calendar appointments. You can set the Enable Exchange
Calendar and Enable Reminder option to Yes to get a pop-up reminder of your upcoming

calendar appointments.

Before you begin

Ensure Microsoft® Exchange is configured on your phone.

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Scroll to Calendar, and press Select.

The phone displays the appointments in the start-time order.

4. To scroll from one appointment to another, press one of the following:

• The Up Arrow key.

• The Down Arrow key.

5. Select the calendar event, and press one of the following:

• Call: To call the extension number available in the appointment.

• Details: To view the details of the calendar event.

• Month: To view the Calendar Event Month screen.

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Advanced features

• Exit: To exit from the event screen.

6. In the Calendar Event Month screen, press one of the following:

• Today: To view calendar event of the current date.

• Day: To view calendar event of the selected day.

Related links

Enabling and disabling Exchange calendar on page 116
Enabling and Disabling Calendar reminder on page 116

Calling in your intercom group

About this task

Use this procedure to call a specific extension or an intercom group.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Dial Icom, and press Select.

The intercom group number shows next to the Dial Intercom feature.

4. Press the number that corresponds to the destination extension.

5. Press Enter.

Example

Auto icom 2 3: The first number denotes the intercom group number for the Dial Intercom feature.
The next number denotes the extension your administrator has predefined as your automatic
intercom destination extension.

Call Parking

With the Call Parking feature, you can put an active call on hold and resume the call from any
other phone in your organization. The administrator must activate this feature in your phone to
park a call in your extension. You can dial your extension number from any other phone to retrieve
the call.

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Parking a call

About this task

Use this procedure to park an active call on your phone extension.

Before you begin

Ensure that you are on a call.

Procedure

1. Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Park Call, and press Select.

Unparking a call

About this task

Call Pickup

Use this procedure to unpark the call from another phone.

Before you begin

Ensure that you have parked a call on your extension.

Procedure

1. Press Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Unpark Call, and press Select.

4. Enter your phone extension number.

5. Press Select.

Call Pickup

With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. The administrator must add you to a Call Pickup group extension so that you can redirect
an incoming call of your group member to your phone. When Call Pickup feature is active on your
phone displays the incoming call of your group member on a call appearance line.

Avaya J100 Series IP Phones support the following three ways of Call Pickup in Avaya Aura
Communication Manager.

®

Ensure that your administrator configures the call pickup feature for your extension.

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Advanced features

When Call Pickup feature is active Avaya Aura® Communication Manager automatically searches
for the incoming calls in the associated groups to make the call connection.

Answering a call for a Call Pickup group member

About this task

With the Call Pickup feature, you can answer an incoming call on behalf of a another call pickup
group member. Use this procedure to answer a call for a group member.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Call Pickup and press Select.

4. To answer a call, do one of the following:

• Lift the handset.

• Press Answer.

• Press OK.

• Press Speaker.

Answering a call in the same Call Pickup group

About this task

With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. Use this procedure to answer a call in the same call pickup group.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Call pickup extended and press Select.

4. To answer a call in the same pickup group, enter the extension number of the ringing
phone.

5. Press Enter.

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Answering a call using the extension number

About this task

With the Call Pickup feature, you can answer an incoming call on behalf of a pickup group
member. Use this procedure to answer a call of another pickup group by using the extension
number.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Call pickup directed and press Select.

4. To answer a call of another pickup group, dial the extension number of the ringing phone.

5. Press Enter.

Call recording

Call recording

With the Audix One-Step Recording feature, you can record your current call. The Audix One-Step
Recording feature stores the recorded call as a message in the voice mailbox.

For more information, see Avaya Aura® Communication Manager documentation at https://

support.avaya.com/.

Important:

Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the Audix One-Step
Recording feature, you must understand and comply with these laws.

Recording a call

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Audix Rec, and press Select.

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Advanced features

4. Disconnect the call to stop recording.

Call Transfer

With the Call Transfer feature, you can transfer your call to another destination number.

The types of Call Transfer are:

• Consultative transfer: Transferring a call by connecting a call with the transfer recipient.

• Blind transfer: Transferring a call without connecting a call with the transfer recipient.

Making a consultative transfer

About this task

Transfer a call by connecting a call with the transfer recipient.

Procedure

1. While on an active call, press Transfer soft key.

The phone displays the Enter transfer destination screen.

The first call is placed on hold.

2. Do one of the following and then press the Call soft key :

• Dial the number to transfer the call.

• Search for the number in Contacts or Recents.

3. To initiate a consultative transfer, press Talk.

The call transfer recipient’s phone starts ringing.

4. Do one of the following:

• Press Complete after the recipient answers the call.

The call transfer is complete. This is also called attended transfer.

• Press Complete after the recipient’s number starts ringing.

The call transfer is complete. This is also called unattended transfer.

Making a blind transfer

About this task

Use this procedure to transfer an active call without connecting a call with the transfer recipient.

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Procedure

1. While on an active call, press Transfer.

The phone displays the Enter Transfer Destination screen.

2. Do one of the following and then press the Call soft key:

• Dial the number to which you want to transfer the call.

• Search for the number in the Contacts or Recents list.

3. To initiate a blind transfer, press Now.

The call transfer is complete.

Crisis alert station

Table 1: Participants in a crisis alert

Crisis alert station

Participant Description

Emergency caller A person in your organization who calls the

emergency number.

Crisis alert watcher A person in your organization who gets an alert

notification immediately after an outgoing
emergency call.

Crisis alert station

In a crisis alert station, when an emergency caller calls an emergency number, all the crisis alert
watchers receive a notification about this, so that they can attend to the caller immediately. The
system administrator assigns the crisis alert watchers.

During a crisis alert, the crisis alert watchers receive the following types of notifications:

• Crisis alert view: A pop-up screen displays the emergency caller name and the call
origination extension. The screen is visible until the watcher acknowledges it.

• Audio alert: An alert tone plays continuously until the watcher acknowledges it.

• Visual alert: The green feature LED flashes.

The system administrator configures the crisis alert feature. Depending upon the feature
configuration, the crisis alert watchers receive the crisis alert notification in one of the following
mode:

• Single user mode: When any one of the crisis alert watcher acknowledges the crisis, the alert
stops on the IP Phones of the other crisis alert watchers.

• Every user mode: Each crisis alert watcher acknowledges the crisis for the alert to stop at
their respective IP Phone.

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Advanced features

Acknowledging the crisis alert

About this task

As a crisis alert watcher, you can acknowledge a crisis alert when you receive the following
notifications on your phone:

• Alert tone

• LED flashes

• The screen displays the emergency caller information.

If the feature is configured in single-user mode, when you acknowledge the alert, the alerting at
the other watcher's IP Phone stops.

You can use the same procedure to acknowledge the crisis alert even when the phone is locked.

Before you begin

Ensure that your system administrator designates you as a crisis alert watcher.

Procedure

1. The phone screen displays the emergency caller name and extension.

2. Press OK.

3. The phone screen displays the details of an emergency caller.

If there is a new crisis alert while you are viewing the details of the current alert, then the
phone plays the alert tone again. To view the new crisis alert details, press Back.

Emergency caller information

The Phone screen displays the following details of an emergency caller:

Field

Extension The emergency caller extension.

The following fields will display details only if Avaya Aura
Communication Manager has this information.

User name The emergency caller name.

Date The crisis occurrence date.

Time The crisis occurrence time.

Zone The crisis occurrence zone.

Crisis user room The emergency call origination room.

Crisis user floor The emergency call origination floor.

Crisis user building The emergency call origination

®

Description

building.

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Crisis alert station

Stopping the crisis alert

About this task

During a crisis alert, the phone plays the alert tone, the LED flashes, and the screen displays the
emergency caller information. As a crisis alert watcher, in every user mode, you have to stop the
alerts on your phone. In single-user mode, the alerts will stop on your phone if any one of the
other crisis alert watchers stops the alerts before you do.

Before you begin

Ensure that your system administrator assigns you as one of the crisis alert watchers.

• Crisis alert view: press the OK soft key to stop the view.

• Audio alert: Press the OK soft key if you are in the crisis alert view, else press the Crisis Alert
feature line key to stop the audio alert.

• Visual alert: Press the Crisis Alert feature line key to stop the LED flashing.

Acknowledging the crisis alert after an error in the first acknowledgment

About this task

Due to some technical issues, if there is an error in the acknowledgment process, the phone will
display an error message while the alert tone continues to play. You can acknowledge this alert
again.

Before you begin

Ensure that your system administrator designates you as a crisis alert watcher.

Procedure

1. Press the Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Crisis Alert, and press Select.

4. The Phone screen displays the details of an emergency caller.

If there is a new crisis alert while you are viewing the details of the current alert, then the
phone plays the alert tone again. To view the new crisis alert details, press Back.

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Advanced features

Displaying your extension on outgoing calls

About this task

If you used the Calling Party Number (CPN) Block feature to block displaying your extension on
the calls you make, you can change it back using CPN Unblock. CPN Unblock allows parties you
call see your extension.

Procedure

1. From the Phone screen, access the Features screen.

2. Select CPN Unblock.

3. Enter your extension number.

4. Press Enter or OK to stop calling party number blocking.

Excluding others from bridging on to your call

About this task

Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto
a specific call. You can activate exclusion only during an active call.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Exclusion, and press one of the following:

• Select

• Corresponding line button

When you activate Exclusion during a call, all parties except you, the calling and the called
party are dropped from the call.

Hunt Group Busy

Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt
group. A hunt group is a group of users who handle the similar types of calls. A user can be a part
of multiple hunt groups.

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Interrupting a call with a whisper page

The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy button
corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four­digit index for each group.

Using Hunt Group Busy

About this task

Use the Hunt Group Busy buttons on the Features screen to manage the calls from a particular
hunt group.

Procedure

1. To stop receiving calls from a particular hunt group, press the corresponding Hunt Group
Busy button.

2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,
press the corresponding Hunt Group Busy button.

Interrupting a call with a whisper page

About this task

Use this procedure to make an announcement to a person on another extension who is active on
a call. The person who is paged can only hear the announcement.

Before you begin

Ensure that the administrator activates the feature. Contact your administrator for details.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll to Whisper page and press Select.

4. Enter the extension number that you want to call.

5. Press Enter.

6. Deliver the message when your call is received.

Example

You are on a call with users A, B, and C. You have an urgent message for user A. When you use
the Whisper page feature to deliver a message to user A’s extension, all three users hear the tone
that signals the page, but only user A hears the message.

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Advanced features

Limit Incoming Calls

With the Limit Incoming calls feature, you can limit the number of concurrent calls and change the
call appearance. When you activate the feature, the multiple call appearance changes to a single
call appearance, and the following is observed:

• When you are on a call, if you receive another call, the second caller gets a busy tone. If the
Busy Station Call Log feature is enabled, this call is logged as a missed call in the call log.

• In Autodial mode, when you dial a number, if your phone receives a call, the phone logs this
incoming call as a missed call in the call log.

Activating Limit Incoming Calls

About this task

You can activate the Limit Incoming Calls feature to limit the number of incoming calls and change
multiple call appearance to a single call appearance.

Before you begin

Ensure that your administrator has configured the Limit Incoming Calls feature for your extension.

Procedure

1. Press the Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Limit incoming calls, and press Select.

Result

The Limit Incoming Calls feature will be activated.

Deactivating Limit Incoming Calls

About this task

You can deactivate the Limit Incoming Calls feature to remove the limit on number of incoming
calls and change a single call appearance to multiple call appearance.

Procedure

1. Press the Main menu.

2. Scroll to Features, and press Select.

3. Scroll to Limit incoming calls, and press Select.

Result

The Limit Incoming Calls feature will be deactivated.

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Long-term acoustic exposure protection

Long-term acoustic exposure protection

Avaya J100 Series IP Phones have the long-term acoustic exposure protection to prevent the
users from getting acoustic shocks. This feature reduces the loud volume of the conversations on
the phone call to permissible acoustic limits. The user can set the permissible acoustic limit to
dynamic or predefined static values. If a dynamic setting is selected, the feature activates itself
and gradually reduces the loud volume of the phone conversations to prevent from reaching the
damaging decibel levels.

Long-term acoustic exposure protection feature satisfies OSHA, ETSI and employee health safety
requirements.

Important:

Only L100 Series Headsets with RJ9 connector support long-term acoustic exposure
protection when the headset profile is set to Profile1.

Configuring Long term acoustic protection

About this task

Long-term acoustic protection feature reduces the loud volume of the conversations on the phone
call to permissible acoustic limits, you can configure the long-term acoustic exposure protection for
your headset.

Before you begin

Ensure you set the headset profile to Profile1, and use L100 Series Headsets.

Procedure

1. Press the Main menu.

2. Scroll to Settings and press Select.

3. Scroll to Audio settings and press Select.

4. Scroll to Long term acoustic protection, and press Select.

5. Choose one of the following and press Select:

• Default : Sets the acoustic protection values to one of the following options that your

administrator sets:

- Dynamic

- 8 hours

- 4 hours

- Off

Administrator configured value will be chosen as the default value.

• Off: Sets the acoustic protection off.

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Advanced features

• Dynamic: Sets the acoustic feature to Dynamic, which activates itself and gradually

reduces the loud volume of the phone conversations to prevent from reaching the
damaging decibel levels.

• 4 hours: Sets the acoustic protection for 4 hours.

• 8 hours: Sets the acoustic protection to 8 hours.

6. Press Save.

Related links

Setting a headset profile on page 122

Multiple Device Access

With the Multiple Device Access (MDA) feature, you can register up to 10 SIP devices with the
same extension to transfer active calls between devices.

This feature is available only in an Avaya Aura® environment. Multiple Device Access is configured
on Avaya Aura® Session Manager.

MDA limitations

The limitations for Multiple Device Access are the following:

• There is no audio or visual alerting for the third incoming call if two call appearances are
already in use.

• When you receive an MDA indication, press the Phone button to view the details and join the
bridged call.

Related links

Handling calls and conferences using Multiple Device Access on page 92
Adding a participant to no hold conference on page 95

Handling calls and conferences using Multiple Device Access

About this task

With the Avaya Aura® and Multiple Device Access feature, you can have up to ten devices
configured with the same extension number. You can use this extension number to transfer active
calls between your devices.

Before you begin

Ensure that the system administrator has activated the Multiple Device Access feature (MDA) for
your extension.

Procedure

1. Initiate a call from your phone.

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Using URI dialing to make a call

2. To transfer the call to another phone, press Bridge on your phone.

If the MDA phone that is joining the call uses a different signaling mode address family, you
might notice the Limited Service icon appear on your device for a brief moment. After the
MDA phone that is joining the call switches to using the signaling mode address family of
the active call, the icon disappears.

Related links

Adding a participant to no hold conference on page 95
Multiple Device Access on page 92

Using URI dialing to make a call

About this task

Use this procedure to dial an extension with the format [e-mail] host name includes
one of the following:

• IPv4 address

• Fully qualified domain name

Before you begin

Ensure that the Manual dialing feature is enabled on your phone.

Procedure

1. To enter the URI extension, use the relevant input method for uppercase and lowercase
letters and numbers.

2. Press the Call soft key to make the call.

Related links

Setting the dialing mode on page 106

Making a priority call

About this task

Use the Priority Calling feature to provide a special type of internal call alerting for the users. The
called party hears a distinctive ringing when the calling party uses Priority Calling.

The call rings even at an extension with Do not disturb enabled.

Procedure

1. Press the Main menu.

2. Scroll to Features, and press Select.

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Advanced features

3. Scroll down to Priority Call, press OK, or press the corresponding line button.

4. Enter the extension you want to call.

5. Press Enter or OK to initiate a priority call.

Multicast Paging

With the Multicast Paging feature, you can receive a page that will be automatically played on the
phone. If configured by the system administrator, you can send a multicast page to a group of
phones in the network.

An incoming multicast page is played on the phone speaker. When the page is played, the Phone
screen displays the Page from <group name> notification during the whole time of
transmission.

All configured multicast groups that you can send a page to are available in the Features menu.
You can add, move or delete the multicast page keys from the Phone screen by the common
customization procedure.

Active calls with a lower priority than the multicast page are put on hold, all lower-priority incoming
calls are ignored.

A multicast page is ignored if the agent is on an active call and has the Do Not Disturb status, or
making an emergency call.

Related links

Customizing phone keys on page 110

Sending a multicast page

About this task

You can send a multicast page to a group of users by activating the Multicast Paging group on the
Phone screen. If the required group is not added on this screen, you can access all multicast page
groups configured for your phone in the Features menu.

Procedure

1. Do one of the following:

• Lift the handset.

• Press Speaker.

• Press Headset.

2. (Optional) If you use the handset, press End Call to cancel dialing.

3. On the Phone screen, scroll to the required multicast page group, and press Select.

The phone displays the Paging <group name> box.

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No Hold Conference

4. To end the multicast page, do one of the following:

• Press End Call.

• If you use the handset as an audio device, hang up.

No Hold Conference

With the No Hold Conference feature, you can add participants to your call while continuing your
active conversation. The No Hold Conference feature lets you create a conference call without
putting any call participant on hold.

For example, if you press the administered No Hold Conference button and then dial an
extension the participant that answers the call joins the no hold conference.

Using the No Hold Conference button you can add more participants to the no hold conference.

The administrator can pre-configure only one number on System Manager. When you press the
No Hold Conference button, the call is placed to the pre-configured number when the participant
answers the call joins the no hold conference.

If the participants do not answer the call within the configured time-out duration Avaya J100 Series
IP Phones will display the appropriate message on the phone screen.

Adding a participant to no hold conference

About this task

You can add participants to your call while continuing your conversation without interruption. You
can add up to six participants in the no hold conference call.

Before you begin

Ensure that the administrator has activated the no hold conference feature, and you are on an call.

Procedure

1. During an active call, on the phone screen, press Main menu > Features.

2. Press No Hold Conference.

3. You can add users to a no hold conference by using one of the following methods:

• If an extension number is pre-configured by your administrator, you can press Select.

• If the extension number is not pre-configured, you will get a Dial screen to enter the

extension number, press OK.

4. To add more participants to the existing no hold conference, repeat Steps 2 and 3.

Related links

Handling calls and conferences using Multiple Device Access on page 92
Multiple Device Access on page 92

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Advanced features

Dropping or Disconnecting the last participant from a conference call on page 64

Precedence call

You can override other calls by making a priority call with precedence. You can manually dial the
extension number or select the extension from Contacts or Recents. The precedence level is
valid for only one call session. The call precedence levels are:

• FO: Flash Override. Highest precedence.

• FL: Flash.

• IM: Immediate.

• PR: Priority.

• Routine: Lowest precedence. Routine is highlighted on the call session line if no call is made

within five minutes.

You can start a precedence call from Bridged Appearance, but not from the Team button.

Making a precedence call by using the Main menu

Procedure

1. Press the Main menu.

2. Scroll to Applications and press Select.

3. Select Call Priority.

4. On the Precedence Selection screen, select the precedence level.

5. Dial the extension from one of the following:

• Contacts

• Recents

• The dial pad

Making a precedence call by using dial plan configuration

About this task

Use this procedure to make a precedence call manually by dialing the extension number.

Before you begin

Ensure that the Dial plan is configured on the Local Session Controller or Enterprise Session
Controller with the Feature Access Code (FAC).

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Pre-configuration of keys

Procedure

1. Lift the handset or press one of the following:

• Speaker

• Headset

• Corresponding line button

2. Dial the FAC followed by the extension number.

Pre-configuration of keys

With the Pre-configuration of keys feature enabled, the Phone screen displays a pre-determined
set of phone keys for accessing features, applications, and line appearances. Phone extensions
for autodialing can be also added and accessed with this feature.

The phone configuration is forced by the system administrator, and you cannot change the
mapping or labels of pre-configured keys.

Contact your system administrator if you need to replace, move, or relabel the pre-configured
keys.

Service Observe

With the Service Observe feature, as a supervisor, you can monitor a phone call to observe the
call quality. You can also provide on the job training by coaching the agent during the service
observe.

You can activate the feature from the phone.

The Service Observe feature has the following modes:

• Basic: You can activate the feature in Listen-only mode. You can switch from Listen-Only
mode to Talk mode if your administrator configures it.

• No-Talk: You can activate the feature in Listen-only mode and cannot switch to Talk mode.

• Next Call: You can activate the feature in Listen-only mode for the next call. You can switch
from Listen-Only mode to Talk mode if your administrator configures it.

• By-Location: You can activate the feature in Listen-only mode for a Vector Directory Number
(VDN). You must provide a VDN and a location ID. You can observe the call only when the
agent at the required location connects to a call. You can switch from Listen-only mode to
Talk mode if your administrator configures it.

Depending on your requirement you can use the following options:

• Listen-only: In the Listen-only mode, you can silently monitor the call.

• Talk: In the Talk mode, you can talk to the agent and the caller.

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Advanced features

Use the Computer Telephony Integration (CTI) client to remotely activate or deactivate the Service
Observe feature. For information on using the CTI client, see Avaya Aura® Application Enablement
Services documentation.

Activating Service Observe

About this task

You can activate the Service Observe feature to observe a call to an IP Phone, agent, or a Vector
Directory Number (VDN). The phone displays the observing modes depending on the
configuration made by your administrator.

Procedure

1. Press Main menu, and scroll to Features.

2. Press Select.

3. Scroll down to Service Observe.

4. Press Select.

5. Select one the following options:

• Basic

• No-Talk

• Next Call

• By-Location

6. Enter the extension of the phone or agent or the VDN that you want to observe and press

Enter.

Deactivating Service Observe

About this task

You can deactivate the Service Observe feature by using any one of the items in the procedure.

Before you begin

Ensure that the Service Observe feature is active.

Procedure

To deactivate Service Observe, perform one of the following:

• While on the Call Observation line, press the EndCall softkey.

• Answer an incoming call.

• Select an idle Call Appearance line.

• Change to an on-hold call.

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• Go on-hook.

• Log out.

• Press Hard Release Key.

Assisting an agent on an observed call

About this task

You can assist an agent whose call you are observing by choosing Talk mode. If you choose Talk,
you can talk to the caller and the agent.

Before you begin

Ensure that your administrator configures the Talk feature and you are already observing a call.

Procedure

While on the Call Observation line, press the Talk softkey to talk to your agent and the caller.

SLA Mon

™

SLA Mon

SLA Mon™ technology is a patented Avaya technology embedded in Avaya products to facilitate
advanced diagnostics. The phones supports Avaya Diagnostic Server with SLA Mon™ agent.

SLA Mon™ server controls the SLA Mon™ agents to execute advanced diagnostic functions, such
as:

• Endpoint diagnostics

• Network monitoring

™

- To remotely control IP phones to assist end users with IP phone configuration and
troubleshooting.

- To remotely generate single and bulk test calls between IP phones.

- To remotely execute limited packet captures on IP phones to troubleshoot and diagnose IP
phone network traffic.

- To monitor multiple network segments for performance in terms of packet loss, jitter, and
delay.

- To monitor hop-by-hop QoS markings for voice and video traffic.

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Advanced features

Shared control

With the Shared Control feature, you can operate phones from the Avaya Workplace Client client
and use high quality audio of the phone. Shared control is supported on all the Avaya J100 Series
IP Phones models.

Phones must be registered with Avaya Aura® to establish a shared control connection. When you
log in to your phone and Avaya Workplace Client in the shared control mode, you can control the
phone through Avaya Workplace Client. A shared control session might not be established if
multiple devices are registered to the same user, depending on the client implementation.

The Shared Control feature must be activated by the administrator and configured on Avaya
Workplace Client.

Note:

This feature is available only in Avaya Aura® environment.

You can perform the following tasks on the Avaya J100 Series IP Phones:

• make a call

• answer a call

• place and resume a call on hold

• mute and unmute a call

• call transfer

• conference

Notifications

You will get the following messages on your e-Phone screen after the phone is configured or
disconnected from Avaya Workplace Client:

• Shared Control is active

• Shared Control is inactive

For information on installing and configuring Avaya Workplace Client, see Planning for and

Administering Avaya Workplace Client for Android, iOS, Mac, and Windows and Using Avaya
Workplace Client for Android, iOS, Mac, and Windows at

https://support.avaya.com/.

Tracing a malicious call

About this task

Use this feature to trace a malicious call. Activating Malicious Call Trace (MCT Act) alerts a
controller to begin call tracing and provide information for reporting this call. This feature is
available only if your administrator has set up the phone system to trace and track malicious calls
and there is an attendant or controlling user to oversee the trace.

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