Avaya J179 User Manual

Using Avaya J169 / J179 IP Phones SIP

Release 1.5

October 2017

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 27, 2017—11:10 AM (UTC)

Issue 1

2017, Avaya Inc.1

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10

vaya shall not be responsible for any modifications, additions, or11

A deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

https://support.avaya.com/helpcenter/34 getGenericDetails?detailId=C20091120112456651010 under the link35

“Warranty & Product Lifecycle” or such successor site as designated36 by A

vaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH57 SUCCESSOR SITE AS DESIGNATED BY A APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68 YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

Licenses73

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE A WEBSITE, UNDER THE LINK “AVA

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75

YA SOFTWARE LICENSE TERMS (Avaya76

VAYA74

Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85 AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License as set forth102 below in the Designated System(s) License (DS) section as103 applicable. The applicable number of licenses and units of capacity104 for which the license is granted will be one (1), unless a different105 number of licenses or units of capacity is specified in the106 documentation or other materials available to You. “Software” means107 computer programs in object code, provided by Avaya or an Avaya108 Channel Partner, whether as stand-alone products, pre-installed on109 hardware products, and any upgrades, updates, patches, bug fixes,110 or modified versions thereto. “Designated Processor” means a single111 stand-alone computing device. “Server” means a set of Designated112 Processors that hosts (physically or virtually) a software application113 to be accessed by multiple users. “Instance” means a single copy of114 the Software executing at a particular time: (i) on one physical115 machine; or (ii) on one deployed software virtual machine (“VM”) or116 similar deployment.117

License types118

Designated System(s) License (DS). End User may install and use119 each copy or an Instance of the Software only: 1) on a number of120 Designated Processors up to the number indicated in the order; or 2)121 up to the number of Instances of the Software as indicated in the122 order, Documentation, or as authorized by Avaya in writing. Avaya123 may require the Designated Processor(s) to be identified in the order124 by type, serial number, feature key, Instance, location or other125 specific designation, or to be provided by End User to Avaya through126 electronic means established by Avaya specifically for this purpose.127

Shrinkwrap License (SR). You may install and use the Software in128 accordance with the terms and conditions of the applicable license129 agreements, such as “shrinkwrap” or “clickthrough” license130 accompanying or applicable to the Software (“Shrinkwrap License”).131

VAYA, AND ARE58

Heritage Nortel Software132

“Heritage Nortel Software” means the software that was acquired by133 Avaya as part of its purchase of the Nortel Enterprise Solutions134 Business in December 2009. The Heritage Nortel Software is the135 software contained within the list of Heritage Nortel Products located136 at

https://support.avaya.com/LicenseInfo under the link “Heritage137

Nortel Products” or such successor site as designated by Avaya. For138 Heritage Nortel Software, Avaya grants Customer a license to use139 Heritage Nortel Software provided hereunder solely to the extent of140 the authorized activation or authorized usage level, solely for the141 purpose specified in the Documentation, and solely as embedded in,142 for execution on, or for communication with A

vaya equipment.143 Charges for Heritage Nortel Software may be based on extent of144 activation or use authorized as specified in an order or invoice.145

Copyright1

Except where expressly stated otherwise, no use should be made of2 materials on this site, the Documentation, Software, Hosted Service,3 or hardware provided by Avaya. All content on this site, the4 documentation, Hosted Service, and the product provided by Avaya5 including the selection, arrangement and design of the content is6 owned either by Avaya or its licensors and is protected by copyright7 and other intellectual property laws including the sui generis rights8 relating to the protection of databases. Y reproduce, republish, upload, post, transmit or distribute in any way10 any content, in whole or in part, including any code and software11 unless expressly authorized by Avaya. Unauthorized reproduction,12 transmission, dissemination, storage, and or use without the express13 written consent of Avaya can be a criminal, as well as a civil offense14 under the applicable law.15

Virtualization16

The following applies if the product is deployed on a virtual machine.17 Each product has its own ordering code and license types. Note,18 unless otherwise stated, that each Instance of a product must be19 separately licensed and ordered. For example, if the end user20 customer or Avaya Channel Partner would like to install two21 Instances of the same type of products, then two products of that22 type must be ordered.23

Third Party Components24

“Third Party Components” mean certain software programs or25 portions thereof included in the Software or Hosted Service may26 contain software (including open source software) distributed under27 third party agreements (“Third Party Components”), which contain28 terms regarding the rights to use certain portions of the Software29 (“Third Party Terms”). As required, information regarding distributed30 Linux OS source code (for those products that have distributed Linux31 OS source code) and identifying the copyright holders of the Third32 Party Components and the Third Party Terms that apply is available33 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated35

by A

vaya. The open source software license terms provided as Third36

erms are consistent with the license rights granted in these37

Party T Software License T

ou, such as modification and distribution of the open source39

Y software. The Third Party Terms shall take precedence over these40 Software License Terms, solely with respect to the applicable Third41 Party Components to the extent that these Software License Terms42 impose greater restrictions on You than the applicable Third Party43 Terms.44

T9 Text Input and other products are covered by one or more of the45 following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,46 5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and47 6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,48 746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.49 No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,50 2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.51 No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic52 of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 153 010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea54 Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of55 China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,56 218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;57 additional patent applications are pending58

The following applies only if the H.264 (AVC) codec is distributed with59 the product. THIS PRODUCT IS LICENSED UNDER THE AVC60 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A61 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE62 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH63 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC64 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A65 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO66 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS67 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.68 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,69 L.L.C. SEE

Service Provider71

THE FOLLOWING APPLIES TO AVA HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT73 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS74

erms, and may contain additional rights benefiting38

HTTP://WWW.MPEGLA.COM.70

ou may not modify, copy,9

YA CHANNEL PARTNER’S72

SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE75 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM76 THE THIRD P HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN78 WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE79 OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING80 BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,81 THE AVAYA CHANNEL PARTNER IS REQUIRED TO82 INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE83 AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,84 DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.85

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL86 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED87 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE88 AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES89 THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY90 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72991 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 92

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS93

LICENSED UNDER THE AVC PA THE PERSONAL USE OF A CONSUMER OR OTHER USES IN95 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE96 VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC97 VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED98 BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR99 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO100 PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE101 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION102 FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE103 OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.105

Compliance with Laws106

ou acknowledge and agree that it is Y

Y complying with any applicable laws and regulations, including, but not108

https://34

limited to laws and regulations related to call recording, data privacy,109 intellectual property rights, in the country or territory where the A

Preventing Toll Fraud112

“Toll Fraud” is the unauthorized use of your telecommunications113 system by an unauthorized party (for example, a person who is not a114 corporate employee, agent, subcontractor, or is not working on your115 company's behalf). Be aware that there can be a risk of Toll Fraud116 associated with your system and that, if Toll Fraud occurs, it can117 result in substantial additional charges for your telecommunications118 services.119

Avaya Toll Fraud intervention120

If You suspect that You are being victimized by Toll Fraud and You121 need technical assistance or support, call Technical Service Center122 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United123 States and Canada. For additional support telephone numbers, see124 the Avaya Support website: successor site as designated by Avaya.126

Security Vulnerabilities127

Information about Avaya’ the Security Policies and Support section of

support.avaya.com/security.130

Suspected Avaya product security vulnerabilities are handled per the131 Avaya Product Security Support Flow (https://132

support.avaya.com/css/P8/documents/100161515).133

Downloading Documentation134

For the most current versions of Documentation, see the Avaya135 Support website: https://support.avaya.com, or such successor site136 as designated by A

Contact A

See the A product or Hosted Service notices and articles, or to report a problem140 with your Avaya product or Hosted Service. For a list of support141 telephone numbers and contact addresses, go to the Avaya Support75 website: https://support.avaya.com (or such successor site as76 designated by Avaya), scroll to the bottom of the page, and select77 Contact Avaya Support.78

ARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S77

TENT PORTFOLIO LICENSE FOR94

HTTP://104

our responsibility for107

, trade secret, fraud, and music performance110

vaya product is used.111

https://support.avaya.com or such125

s security support policies can be found in128

https://129

vaya.137

vaya Support138

vaya Support website: https://support.avaya.com for139

Regulatory Statements1

Australia Statements2

Handset Magnets Statement: 3

Industry Canada (IC) Statements7

RSS Standards Statement8

This device complies with Industry Canada licence-exempt RSS9 standard(s). Operation is subject to the following two conditions:10

Le présent appareil est conforme aux CNR d'Industrie Canada15 applicables aux appareils radio exempts de licence. L'exploitation est16 autorisée aux deux conditions suivantes:17

Radio Transmitter Statement22

Under Industry Canada regulations, this radio transmitter may only23 operate using an antenna of a type and maximum (or lesser) gain24 approved for the transmitter by Industry Canada. To reduce potential25 radio interference to other users, the antenna type and its gain26 should be so chosen that the equivalent isotropically radiated power27 (EIRP) is not more than that necessary for successful28 communication.29

Conformément à la réglementation d'Industrie Canada, le présent30 émetteur radio peut fonctionner avec une antenne d'un type et d'un31 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie32 Canada. Dans le but de réduire les risques de brouillage33 radioélectrique à l'intention des autres utilisateurs, il faut choisir le34 type d'antenne et son gain de sorte que la puissance isotrope35 rayonnée équivalente ne dépasse pas l'intensité nécessaire à36 l'établissement d'une communication satisfaisante.37

This Class B digital apparatus complies with Canadian ICES-003.38

Cet appareil numérique de la classe B est conforme à la norme39 NMB-003 du Canada.40

Radiation Exposure Statement41

This equipment complies with FCC & IC RSS102 radiation exposure42 limits set forth for an uncontrolled environment. This equipment43 should be installed and operated with minimum distance 20cm44 between the radiator & your body. This transmitter must not be co-45 located or operating in conjunction with any other antenna or46 transmitter.47

Cet équipement est conforme aux limites d'exposition aux48 rayonnements ISEDétablies pour un environnement non contrôlé.49 Cet équipement doit être installé et utilisé avec un minimum de 2050 cm de distance entre la source de rayonnement et votre corps.51

Japan Statements52

Class B Statement53

This is a Class B product based on the standard of the VCCI Council.54 If this is used near a radio or television receiver in a domestic55 environment, it may cause radio interference. Install and use the56 equipment according to the instruction manual.57

Danger:

The handset receiver contains magnetic devices that can4 attract small metallic objects. Care should be taken to avoid5 personal injury.6

1. This device may not cause interference, and11

2. This device must accept any interference, including12 interference that may cause undesired operation of the13 device.14

1. L'appareil ne doit pas produire de brouillage, et18

L'utilisateur de l'appareil doit accepter tout brouillage19

2. radioélectrique subi, même si le brouillage est susceptible20 d'en compromettre le fonctionnement.21

Danger:

Please be careful of the following while installing the60 equipment:61

• Please only use the connecting cables, power cord, and62 AC adapters shipped with the equipment or specified by63 Avaya to be used with the equipment. If you use any64 other equipment, it may cause failures, malfunctioning,65 or fire.66

• Power cords shipped with this equipment must not be67 used with any other equipment. In case the above68 guidelines are not followed, it may lead to death or69 severe injury

.70

本製品を安全にご使用頂くため、以下のことにご注意ください。72

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず73 製品に同梱されております添付品または指定品をご使用くだ74 さい。添付品指定品以外の部品をご使用になると故障や動作75 不良、火災の原因となることがあります。76

• 同梱されております付属の電源コードを他の機器には使用し77 ないでください。上記注意事項を守らないと、死亡や大怪我78 など人身事故の原因となることがあります。79

México Statement80

The operation of this equipment is subject to the following two81 conditions:82

It is possible that this equipment or device may not cause83

1. harmful interference, and84

2. This equipment or device must accept any interference,85 including interference that may cause undesired operation.86

La operación de este equipo está sujeta a las siguientes dos87 condiciones:88

1. Es posible que este equipo o dispositivo no cause89 interferencia perjudicial y90

2. Este equipo o dispositivo debe aceptar cualquier91 interferencia, incluyendo la que pueda causar su operación92 no deseada.93

Power over Ethernet (PoE) Statement94

This equipment must be connected to PoE networks without routing95 to the outside plant.96

Taiwan Low Power Radio Waves Radiated Devices Statement97

802.11b/802.11g/BT:98

Article 12 — Without permission granted by the NCC, any company,99 enterprise, or user is not allowed to change frequency, enhance100 transmitting power or alter original characteristic as well as101 performance to an approved low power radio-frequency devices.102

Article 14 — The low power radio-frequency devices shall not103 influence aircraft security and interfere legal communications; If104 found, the user shall cease operating immediately until no105 interference is achieved. The said legal communications means radio106 communications is operated in compliance with the107 Telecommunications Act. The low power radio-frequency devices108 must be susceptible with the interference from legal communications109 or ISM radio wave radiated devices.110

Denan Power Cord Statement59

111

U.S. Federal Communications Commission (FCC) Statements1

Compliance Statement2

The changes or modifications not expressly approved by the party3 responsible for compliance could void the user’s authority to operate4 the equipment.5

To comply with the FCC RF exposure compliance requirements, this6 device and its antenna must not be co-located or operating to7 conjunction with any other antenna or transmitter

This device complies with part 15 of the FCC Rules. Operation is9 subject to the following two conditions:10

1. This device may not cause harmful interference, and11

2. This device must accept any interference received,12 including interferences that may cause undesired13 operation.14

When using IEEE 802.11a wireless LAN, this product is restricted to15 indoor use, due to its operation in the 5.15 to 5.25GHz frequency16 range. The FCC requires this product to be used indoors for the17 frequency range of 5.15 to 5.25GHz to reduce the potential for18 harmful interference to co channel mobile satellite systems. High-19 power radar is allocated as the primary user of the 5.25 to 5.35GHz20 and 5.65 to 5.85GHz bands. These radar stations can cause21 interference with and/or damage to this device.22

Class B Part 15 Statement23

For product available in the USA/Canada market, only channel 1~1124 can be operated. Selection of other channels is not possible.25

This equipment has been tested and found to comply with the limits26 for a Class B digital device, pursuant to Part 15 of the FCC Rules.27 These limits are designated to provide reasonable protection against28 harmful interferences in a residential installation. This equipment29 generates, uses and can radiate radio frequency energy and, if not30 installed and used in accordance with the instructions, may cause31 harmful interference to radio communications. However, there is no32 guarantee that interference will not occur in a particular installation. If33 this equipment does cause harmful interferences to radio or34 television reception, which can be determined by turning the35 equipment off and on, the user is encouraged to try to correct the36 interference by one or more of the following measures:37

• Reorient or relocate the receiving antenna.38

• Increase the separation between the equipment and receiver.39

• Connect the equipment into an outlet on a circuit different from40 that to which the receiver is connected.41

• Consult the dealer or an experienced radio/TV technician for42 help.43

Radiation Exposure Statement44

This equipment complies with FCC radiation exposure limits set forth45 for an uncontrolled environment . This equipment should be installed46 and operated with minimum distance of 8 in or 20 cm between the47 radiator and your body. This transmitter must not be co-located or48 operating in conjunction with any other antenna or transmitter.49

EU Countries50

This device complies with the essential requirements and other51 relevant provisions of Radio Equipment Directive 2014/53/EU. A copy52 of the Declaration may be obtained from http://support.avaya.com or53 Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–54 1233 USA.55

WiFi and BT transmitter56

• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM57

• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM58

General Safety Warning59

• Use only the Avaya approved Limited Power Source power60 supplies specified for this product.61

• There is a risk of explosion if you use an incorrect type of62 battery in the DECT handset. Replace used batteries with the63 correct battery type: Nickel Metal Hydride (NiMH),64 rechargeable, size AAA.65

- This product uses NiMH batteries which are recyclable and66 must not be disposed of as municipal waste to reduce the67

risk of releasing substances into the environment. At the68 end of the battery’ batteries and take them to the nearest battery collection70 location to be recycled.71

• Ensure that you:72

- Do not operate the device near water.73

- Do not use the device during a lightning storm.74

- Do not report a gas leak while in the vicinity of the leak.75

- Limit the power to the device over telecommunications76 wiring to 36-57 volt DC or ≤ 1.3 ampere DC.77

To ensure the EMC Class B compliance when using a Collaboration78 Station with an external HDMI monitor, the monitor must be of a type79 with an external AC or DC power supply.80

Trademarks81

The trademarks, logos and service marks (“Marks”) displayed in this82 site, the Documentation, Hosted Service(s), and product(s) provided83 by Avaya are the registered or unregistered Marks of Avaya, its84 affiliates, its licensors, its suppliers, or other third parties. Users are85 not permitted to use such Marks without prior written consent from86 Avaya or such third party which may own the Mark. Nothing87 contained in this site, the Documentation, Hosted Service(s) and88 product(s) should be construed as granting, by implication, estoppel,89 or otherwise, any license or right in and to the Marks without the90 express written permission of Avaya or the applicable third party.91

Avaya is a registered trademark of Avaya Inc.92

All non-Avaya trademarks are the property of their respective owners.93 Linux® is the registered trademark of Linus Torvalds in the U.S. and94 other countries.95

s useful life, remove the rechargeable69

Chapter 1: Introduction.......................................................................................................... 10

Purpose................................................................................................................................ 10

Chapter 2: Phone overview....................................................................................................

Phone overview..................................................................................................................... 11

Physical layout...................................................................................................................... 12

Chapter 3: Getting started...................................................................................................... 16

Logging in to your phone........................................................................................................ 16

Locking and unlocking your deskphone................................................................................... 16

Logging out of your phone...................................................................................................... 17

Chapter 4: Call Operation....................................................................................................... 18

Making a call......................................................................................................................... 18

Calling a person from the contacts list..................................................................................... 18

Making a call using edit dialing............................................................................................... 18

Autodialing a pre-assigned number......................................................................................... 19

Calling a person from the call history....................................................................................... 19

Redialing a number............................................................................................................... 19

Speed dialing a person.......................................................................................................... 20

Answering a call.................................................................................................................... 20

Ignoring an incoming call....................................................................................................... 20

Speed dialing to a monitored extension................................................................................... 20

Putting a call on hold............................................................................................................. 21

Muting a call......................................................................................................................... 21

Answering an active call on a monitored extension................................................................... 22

Picking up a call to another call pickup group........................................................................... 22

Picking up a call to another extension..................................................................................... 22

Answering a call for a call pickup group member...................................................................... 22

Interrupting a call with a whisper page..................................................................................... 23

Making a blind transfer........................................................................................................... 23

Viewing the status of monitored stations.................................................................................. 24

Excluding others from bridging on to your call.......................................................................... 24

Making an outgoing call on a bridged line................................................................................ 25

Answering a call on a bridged line........................................................................................... 25

Joining a call on a bridged line................................................................................................ 26

Independent alerting for each bridged call appearance............................................................. 26

Transferring a call to a monitored deskphone........................................................................... 26

Making an attended transfer................................................................................................... 27

Making an unattended transfer............................................................................................... 28

Handling a call by using MDA................................................................................................. 29

Making a call using a Click to dial link..................................................................................... 29

October 2017 Using Avaya J169 / J179 IP Phones SIP 6

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 27, 2017—11:10 AM (UTC)

Contents

Making a call using URI dialing............................................................................................... 29

Making an emergency call...................................................................................................... 30

Recording a call.................................................................................................................... 30

Parking a call........................................................................................................................ 31

Unparking a call.................................................................................................................... 31

Dialing an E.164 number........................................................................................................ 31

Handling Conference Call...................................................................................................... 31

Using the conference feature............................................................................................ 31

Adding a person to an active call...................................................................................... 31

Adding a person on hold to a conference call..................................................................... 32

Putting a conference call on hold...................................................................................... 32

Dropping the last participant from a conference call........................................................... 32

Viewing the details for a conference.................................................................................. 32

Call History........................................................................................................................... 33

Turning off call history...................................................................................................... 33

Viewing call history details............................................................................................... 33

Viewing the call history.................................................................................................... 34

Adding an entry from the call history to your contacts list.................................................... 34

Removing an entry from call history.................................................................................. 34

Clearing all call history entries.......................................................................................... 35

Handling Contact List............................................................................................................. 35

Using the contacts feature................................................................................................ 35

Adding a new contact...................................................................................................... 35

Editing a contact.............................................................................................................. 36

Searching for a contact.................................................................................................... 36

Extended searching......................................................................................................... 37

Viewing the details for a contact....................................................................................... 37

Accessing Exchange contacts.......................................................................................... 37

Making an auto intercom call.................................................................................................. 38

Initiating a group page........................................................................................................... 38

Calling someone in your intercom group............................................................................ 39

Chapter 5: Handling Presence............................................................................................... 40

Presence.............................................................................................................................. 40

Viewing contact presence status............................................................................................. 40

Changing the presence status................................................................................................ 40

Enabling SAC when DND is active.......................................................................................... 41

Chapter 6: Customizing Settings.......................................................................................... 42

Options & Settings................................................................................................................. 42

Setting redial options....................................................................................................... 43

Configuring visual alerts................................................................................................... 43

Displaying the Phone screen on dialing............................................................................. 43

Displaying the Phone screen on receiving a call................................................................. 44

Setting the audio path...................................................................................................... 44

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Contents

Setting dialing options...................................................................................................... 44

Toggling name and number.............................................................................................. 45

Displaying call timers....................................................................................................... 45

About Features .................................................................................................................... 46

Accessing the Features screen ........................................................................................ 46

Using bridged call appearances........................................................................................ 46

Monitoring other extensions at a glance............................................................................ 47

SLA Mon™ overview........................................................................................................ 47

Assigning labels to auto-dial numbers............................................................................... 48

Setting up automatic call back.......................................................................................... 48

Blocking your extension from displaying during calls.......................................................... 48

Displaying your extension on outgoing calls....................................................................... 49

Setting up enhanced call pickup alerting ........................................................................... 49

Tracing a malicious call.................................................................................................... 50

Visual alert for an encrypted call....................................................................................... 50

Activating EC500 for simultaneous ringing on multiple phones............................................ 50

Extending a call to your cell phone (EC500)...................................................................... 51

Retrieving a voice mail..................................................................................................... 51

About Hotline.................................................................................................................. 51

About Team Button.......................................................................................................... 51

Browser.......................................................................................................................... 53

Using the WML browser................................................................................................... 53

Hunt Group Busy............................................................................................................. 53

Using Hunt Group Busy................................................................................................... 54

About forwarding calls..................................................................................................... 54

Activating Send All Calls.................................................................................................. 54

Activating call forwarding................................................................................................. 54

Disabling call forwarding.................................................................................................. 55

Enabling call forwarding when your line is busy or you do not answer.................................. 55

Setting rules for enhanced call forwarding......................................................................... 55

Setting up speed dialing......................................................................................................... 57

Setting up favorites................................................................................................................ 57

Personalizing labels............................................................................................................... 57

Screen and Sound Settings.................................................................................................... 58

Adjusting the brightness or contrast of the display.............................................................. 58

Setting the text size......................................................................................................... 59

Setting a ring tone for your deskphone.............................................................................. 59

Setting a ring tone for incoming forwarded calls................................................................. 59

Setting a ring tone for Team Button................................................................................... 60

Setting a ring tone for a call pickup group.......................................................................... 60

Assigning specific ring tone to a contact............................................................................ 61

Setting an alert for a call pickup group............................................................................... 61

Changing the background logo......................................................................................... 62

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Contents

Turning button click sounds on and off.............................................................................. 62

Turning error tones on or off............................................................................................. 62

Setting key repeat delay................................................................................................... 63

Enabling wireless headset bidirectional signaling............................................................... 63

Turning Continuous Scrolling on or off............................................................................... 63

Changing the display language............................................................................................... 64

Setting the time format..................................................................................................... 64

Setting Advance Options........................................................................................................ 65

Turning automatic gain control on or off............................................................................. 65

Integrating other applications with your phone................................................................... 65

Configuring Hearing Aid Compatibility............................................................................... 66

Setting headset profile..................................................................................................... 67

Enabling Away Timer....................................................................................................... 67

Chapter 7: Related resources................................................................................................ 68

Documentation...................................................................................................................... 68

Finding documents on the Avaya Support website............................................................. 70

Viewing Avaya Mentor videos................................................................................................. 70

Support................................................................................................................................ 71

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Chapter 1: Introduction1

Purpose2

This document describes how to use Avaya J169 / J179 IP Phone features.3

This document is intended for people who use Avaya J169 / J179 IP Phones.4

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Chapter 2: Phone overview1

Phone overview2

The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business3 communications. The phones support eight call appearances with four lines of call display. The4 phones can support up to three button modules, and each button module supports 24 call5 appearances.6

The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color7 display.8

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Phone overview

Physical layout1

2 3

14 16 15

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Physical layout

Callout number Name Button Icon Description

1 Beacon LED N/A The beacon LED flashes a red light to

the upper-right corner of the phone, which indicates that you have a voice mail, an incoming call or you are on a call using the hands free speaker capability.

2 Phone display N/A The first line shows status information

such as the time and date, primary extension, error indications, and missed calls. The second line, called the Status Line, provides information, such as when you can use the right or left navigation arrows to view other screens or menus. The Status Line also provides messages related to the current application or the actions that you must perform on a screen. Call appearances appear below the Status Line. The number of call appearances available to make or receive calls depend on how your administrator administers the system.

3 Line Keys N/A The line buttons with integrated LEDs

show which lines are in use and correspond to the lines on the display. Press the line button to select that line. For an incoming call, the green LED blinks. While the deskphone is offhook, both the red and the green LED

. Lines also indicate if the system

glow or system number has enabled or disabled a feature in the Feature or System Numbers view. The green LED glows to indicate that a feature is enabled. When you turn off the feature, the LED turns off.

Note:

For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.

4 Softkeys N/A Use the softkeys to act on the

highlighted line on the screen. The softkey labels show you the action that each key produces. The labels and the

Table continues…

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Phone overview

Callout number Name Button Icon Description

actions vary depending on the screen that the phone displays.

5, 7 Navigation ring and OK The OK button performs the action of

selecting the function assigned to the left most soft key function.

The navigation arrows performs the action of scrolling through various sections of the phone display.

6 Phone screen The Phone button displays the Phone

screen when you press the button. During a call, you can gain access to the following options from the Phone screen:

• Hold

Conference

•

• Transfer

• Drop call

8 Menu

9 Contacts When you press Contacts, the Phone

10 Recents When you press History, the Phone

13 Headset Press the Headset button to use the

11 When you press Message, you are

When you press Home, you gain access to the Avaya Menu to configure options and settings, access the browser or any applications available.

screen displays the entries in your contact list.

screen displays the history of your outgoing, incoming, and missed calls. The icon on the History the deskphone lights the button when you have missed calls. The top line shows the Missed Call icon and the number of calls that you have missed.

headset if connected.

connected directly to

your voice mail system. The deskphone lights this button

when you have voice mail messages waiting. To listen to

Table continues…

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Physical layout

Callout number Name Button Icon Description

your voice mail messages, ensure that the system

administrator configures the voice mail for your extension.

14 Speaker N/A Press the Speaker button to use the

speakerphone. To take a call off speakerphone, lift the handset or press the Headset button.

16 Volume If you press + or - on the Volume

button on an active call, the phone increases or decreases the volume of your handset, or speaker accordingly. When you are not on an active call, pressing these buttons adjusts the ringer volume.

15 Mute Press the Mute button to mute a call in

progress. To unmute the call, press the Mute button again.

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Chapter 3: Getting started1

Logging in to your phone2

About this task3

Perform this task to log in to your phone.4

The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP5 devices with your extension. If you register to multiple devices, you can perform functions, such as6 switching to another registered device during an active call or bridging on to calls at multiple7 registered devices.8

Procedure9

1. On the login screen, enter the extension number that your administrator assigned to you for10 login.11

2. Press Enter or

3. Enter the password that your administrator assigned to you.13

4. Press Enter or OK or #.14

OK or #.12

Locking and unlocking your deskphone15

About this task16

Locking your phone when it is idle prevents it from being used to make a call, with the exception of17 an emergency call. When locked, a padlock symbol displays and the only actions you can take are18 to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it19 out; you are still logged in but must enter your login password when you unlock the phone. If you20 press a button that is not allowed on a locked phone, an error is displayed with a beep.21

Note:

Ensure that you do not have any active calls when you lock the phone.22

When you lock your phone, your presence status changes to Away.23

Procedure24

1. From the Features screen, press Phone Lock.25

2. Press Lock

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on the phone screen.26

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Logging out of your phone

3. To unlock your phone, press Unlock and enter the password you use for deskphone login.1

Logging out of your phone2

Procedure3

1. Go to Avaya Menu > Log out .4

2. Press OK or Log Out soft key.5

3. Press Yes to confirm.6

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Chapter 4: Call Operation1

Making a call2

Procedure3

1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available4 line.5

2. Dial the number you want to call.6

If you are on a mute call, you can select an available call line appearance by using Up or7

Down arrows.8

Calling a person from the contacts list9

Procedure10

1. Press Contacts.11

2. Select the person or number that you want to call.12

3. Find the contact that you want to call by typing the name of the person as listed.13

For example, if you added John Smith to your contacts List as last name rather than his first name. Each time you press the dialpad, the list display shifts to15 match your input. You can also scroll up or down to locate the contact.16

4. Press Call or OK.17

“Smith, John”, start typing the14

Making a call using edit dialing18

Procedure19

1. From the Phone screen, enter the number you want to call.20

2. T

o edit the number, press Bksp to erase the previous character, one character at a time. To21

change the character format press the 123 softkey.22

3. Press Call or OK.23

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Autodialing a pre-assigned number

Autodialing a pre-assigned number1

About this task2

Your system administrator may set up frequently called numbers such as Information Technology or3 the Help Desk as Autodial numbers, so you can dial them with one touch.4

Procedure5

1. From the Phone screen, scroll right till you gain access to the System Numbers menu.6

To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial7

numbers on page 48.8

2. Select the number you want to call.9

3. Press the Call

softkey or the OK button.10

Calling a person from the call history11

Procedure12

1. Press the History button.13

2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,14 answered calls, or outgoing calls.15

3. Scroll up or down to select the person or number you want to call.16

4. Select the person or number you want to call.17

5. Press the Call softkey or the OK button.18

Redialing a number19

Procedure20

1. From the Phone screen, press Redial.21

The phone redials the last number or a list of the most recent numbers that you have dialed22 appears from which you can select a number to redial. For information on redial settings, see 23

Setting Redial Options on page 43.24

Note:

The phone clears the last number dialed and redial list if you clear the Outgoing Call25 Log. Also, the redial softkey disappears.26

2. If you are working with a redial list, scroll to the number to call and press Call or OK.27

Your system administrator can disable Redial functionality.28

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Call Operation

Speed dialing a person1

Procedure2

On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.3 If speed dial numbers are assigned to a button module attached to your phone, press the button4 assigned to the person you want to call.5

Answering a call6

Procedure7

Answer an incoming call in one of the following ways:8

• If you are not on another call, lift the handset or press the line button next to the incoming call,9 press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to10 answer using the headset.11

• If you are on another call, from the Phone screen, scroll to the line with the incoming call and12 press Answer or OK. The deskphone automatically answers the incoming call and puts the13 previous call on hold.14

Note:

To automatically display the Phone screen when you receive an incoming call, set the Phone15 Screen on Ringing option to Yes.16

Ignoring an incoming call17

About this task18

Use this procedure to turn off the ringer for an incoming call.19

Procedure20

From the Phone screen, press Ignore.21

Speed dialing to a monitored extension22

About this task24

Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to25 which you make the call is in an idle state. If the monitored deskphone has an active call redirection26

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Putting a call on hold

feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one1 answers the call during this time, the system redirects the call to the redirected number.2

Procedure3

1. Go to the Features screen.4

2. Scroll to choose the monitored deskphone that you want to call.5

3. Press

Select or press OK twice.6

Result7

The deskphone makes a call to the monitored extension.8

Putting a call on hold9

Procedure10

1. Press Phone to view the main Phone screen, if necessary.11

2. If you are not active on the line you want to put on hold, select that line.12

3. Press Hold.13

Note:

The phone might display a hold timer when you put a call on hold.14

4. Press Resume, OK button, or the line button of the held call to retrieve the call. Your system15 administrator might have administered the Hold Recall feature, which alerts you visually and16 with a priority ring to remind you of a held call after a certain period of time.17

Muting a call18

About this task19

While on a call, you can mute the microphone of your phone so that the other party cannot hear you.20

Procedure21

1. Press Mute during a call so that the other person on the call cannot hear you.22

2. Press

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Mute again to unmute the call.23

Note:

When you mute the call, the Mute button light is on and the top line displays the Mute24 icon.25

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Call Operation

Answering an active call on a monitored extension1

Procedure2

1. Go to the Features screen.3

2. Scroll to choose the monitored extension for which you want to answer the incoming call.4

3. Press Select or press OK twice.5

Picking up a call to another call pickup group6

About this task7

When your administrator has set up this feature, you can answer a call ringing at a phone in a call8 pickup group other than your own.9

Procedure10

1. Scroll right from the Phone screen to access the Features screen.11

2. If necessary, scroll down to Extended Call Pickup and press OK or just press the12 corresponding line button.13

3. Answer the call using the pickup number and then press Enter or OK.14

Picking up a call to another extension15

About this task16

When your administrator has set up this feature, you can answer a call ringing at another extension17 without having to be a member of a Pickup group.18

Procedure19

1. Scroll right from the Phone screen to gain access to the Features screen.20

2. If necessary corresponding line button.22

3. Answer the call using the extension number and then press Enter or OK.23

, scroll down to Directed Call Pickup and press OK or just press the21

Answering a call for a call pickup group member24

Procedure25

1. From the Phone screen, gain access to the Features screen.26

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