Avaya J179 User Manual

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Using Avaya J169 / J179 IP Phones SIP

Release 1.5

October 2017

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 27, 2017—11:10 AM (UTC)

Issue 1

2017, Avaya Inc.1

Note3

Using a cell, mobile, or GSM phone, or a two-way radio in close4 proximity to an Avaya IP telephone might cause interference.5

Documentation disclaimer6

“Documentation” means information published in varying mediums7 which may include product information, operating instructions and8 performance specifications that are generally made available to users9 of products. Documentation does not include marketing materials.10

vaya shall not be responsible for any modifications, additions, or11

A deletions to the original published version of Documentation unless12 such modifications, additions, or deletions were performed by or on13 the express behalf of Avaya. End User agrees to indemnify and hold14 harmless Avaya, Avaya's agents, servants and employees against all15 claims, lawsuits, demands and judgments arising out of, or in16 connection with, subsequent modifications, additions or deletions to17 this documentation, to the extent made by End User.18

Link disclaimer19

Avaya is not responsible for the contents or reliability of any linked20 websites referenced within this site or Documentation provided by21 Avaya. Avaya is not responsible for the accuracy of any information,22 statement or content provided on these sites and does not23 necessarily endorse the products, services, or information described24 or offered within them. Avaya does not guarantee that these links will25 work all the time and has no control over the availability of the linked26 pages.27

Warranty28

Avaya provides a limited warranty on Avaya hardware and software.29 Refer to your sales agreement to establish the terms of the limited30 warranty. In addition, Avaya’s standard warranty language, as well as31 information regarding support for this product while under warranty is32 available to Avaya customers and other parties through the Avaya33 Support website:

https://support.avaya.com/helpcenter/34 getGenericDetails?detailId=C20091120112456651010 under the link35

“Warranty & Product Lifecycle” or such successor site as designated36 by A

vaya. Please note that if You acquired the product(s) from an37 authorized Avaya Channel Partner outside of the United States and38 Canada, the warranty is provided to You by said Avaya Channel39 Partner and not by Avaya.40

“Hosted Service” means an Avaya hosted service subscription that41 You acquire from either Avaya or an authorized Avaya Channel42 Partner (as applicable) and which is described further in Hosted SAS43 or other service description documentation regarding the applicable44 hosted service. If You purchase a Hosted Service subscription, the45 foregoing limited warranty may not apply but You may be entitled to46 support services in connection with the Hosted Service as described47 further in your service description documents for the applicable48 Hosted Service. Contact Avaya or Avaya Channel Partner (as49 applicable) for more information.50

Hosted Service51

THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA52 HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA53 CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE54 FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA55 WEBSITE,

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO UNDER56

THE LINK “Avaya Terms of Use for Hosted Services” OR SUCH57 SUCCESSOR SITE AS DESIGNATED BY A APPLICABLE TO ANYONE WHO ACCESSES OR USES THE59 HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED60 SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON61 BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE62 DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY63 AS “YOU” AND “END USER”), AGREE TO THE TERMS OF USE. IF64 YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A65 COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT66 YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE67 TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF68 YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU69 MUST NOT ACCESS OR USE THE HOSTED SERVICE OR70 AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED71 SERVICE.72

Licenses73

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE A WEBSITE, UNDER THE LINK “AVA

HTTPS://SUPPORT.AVAYA.COM/LICENSEINFO,75

YA SOFTWARE LICENSE TERMS (Avaya76

VAYA74

Products)” OR SUCH SUCCESSOR SITE AS DESIGNATED BY77 AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS,78 USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED79 FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA80 CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL81 AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER.82 UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING,83 AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE84 WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA85 AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA86 RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU87 AND ANYONE ELSE USING OR SELLING THE SOFTWARE88 WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR89 USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO,90 YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM91 YOU ARE INSTALLING, DOWNLOADING OR USING THE92 SOFTWARE (HEREINAFTER REFERRED TO93 INTERCHANGEABLY AS “YOU” AND “END USER”), AGREE TO94 THESE TERMS AND CONDITIONS AND CREATE A BINDING95 CONTRACT BETWEEN YOU AND AVAYA INC. OR THE96 APPLICABLE AVAYA AFFILIATE (“AVAYA”).97

Avaya grants You a license within the scope of the license types98 described below, with the exception of Heritage Nortel Software, for99 which the scope of the license is detailed below. Where the order100 documentation does not expressly identify a license type, the101 applicable license will be a Designated System License as set forth102 below in the Designated System(s) License (DS) section as103 applicable. The applicable number of licenses and units of capacity104 for which the license is granted will be one (1), unless a different105 number of licenses or units of capacity is specified in the106 documentation or other materials available to You. “Software” means107 computer programs in object code, provided by Avaya or an Avaya108 Channel Partner, whether as stand-alone products, pre-installed on109 hardware products, and any upgrades, updates, patches, bug fixes,110 or modified versions thereto. “Designated Processor” means a single111 stand-alone computing device. “Server” means a set of Designated112 Processors that hosts (physically or virtually) a software application113 to be accessed by multiple users. “Instance” means a single copy of114 the Software executing at a particular time: (i) on one physical115 machine; or (ii) on one deployed software virtual machine (“VM”) or116 similar deployment.117

License types118

Designated System(s) License (DS). End User may install and use119 each copy or an Instance of the Software only: 1) on a number of120 Designated Processors up to the number indicated in the order; or 2)121 up to the number of Instances of the Software as indicated in the122 order, Documentation, or as authorized by Avaya in writing. Avaya123 may require the Designated Processor(s) to be identified in the order124 by type, serial number, feature key, Instance, location or other125 specific designation, or to be provided by End User to Avaya through126 electronic means established by Avaya specifically for this purpose.127

Shrinkwrap License (SR). You may install and use the Software in128 accordance with the terms and conditions of the applicable license129 agreements, such as “shrinkwrap” or “clickthrough” license130 accompanying or applicable to the Software (“Shrinkwrap License”).131

VAYA, AND ARE58

Heritage Nortel Software132

“Heritage Nortel Software” means the software that was acquired by133 Avaya as part of its purchase of the Nortel Enterprise Solutions134 Business in December 2009. The Heritage Nortel Software is the135 software contained within the list of Heritage Nortel Products located136 at

https://support.avaya.com/LicenseInfo under the link “Heritage137

Nortel Products” or such successor site as designated by Avaya. For138 Heritage Nortel Software, Avaya grants Customer a license to use139 Heritage Nortel Software provided hereunder solely to the extent of140 the authorized activation or authorized usage level, solely for the141 purpose specified in the Documentation, and solely as embedded in,142 for execution on, or for communication with A

vaya equipment.143 Charges for Heritage Nortel Software may be based on extent of144 activation or use authorized as specified in an order or invoice.145

Copyright1

Except where expressly stated otherwise, no use should be made of2 materials on this site, the Documentation, Software, Hosted Service,3 or hardware provided by Avaya. All content on this site, the4 documentation, Hosted Service, and the product provided by Avaya5 including the selection, arrangement and design of the content is6 owned either by Avaya or its licensors and is protected by copyright7 and other intellectual property laws including the sui generis rights8 relating to the protection of databases. Y reproduce, republish, upload, post, transmit or distribute in any way10 any content, in whole or in part, including any code and software11 unless expressly authorized by Avaya. Unauthorized reproduction,12 transmission, dissemination, storage, and or use without the express13 written consent of Avaya can be a criminal, as well as a civil offense14 under the applicable law.15

Virtualization16

The following applies if the product is deployed on a virtual machine.17 Each product has its own ordering code and license types. Note,18 unless otherwise stated, that each Instance of a product must be19 separately licensed and ordered. For example, if the end user20 customer or Avaya Channel Partner would like to install two21 Instances of the same type of products, then two products of that22 type must be ordered.23

Third Party Components24

“Third Party Components” mean certain software programs or25 portions thereof included in the Software or Hosted Service may26 contain software (including open source software) distributed under27 third party agreements (“Third Party Components”), which contain28 terms regarding the rights to use certain portions of the Software29 (“Third Party Terms”). As required, information regarding distributed30 Linux OS source code (for those products that have distributed Linux31 OS source code) and identifying the copyright holders of the Third32 Party Components and the Third Party Terms that apply is available33 in the products, Documentation or on Avaya’s website at:

support.avaya.com/Copyright or such successor site as designated35

by A

vaya. The open source software license terms provided as Third36

erms are consistent with the license rights granted in these37

Party T Software License T

ou, such as modification and distribution of the open source39

Y software. The Third Party Terms shall take precedence over these40 Software License Terms, solely with respect to the applicable Third41 Party Components to the extent that these Software License Terms42 impose greater restrictions on You than the applicable Third Party43 Terms.44

T9 Text Input and other products are covered by one or more of the45 following patents: U.S. Pat. Nos. 5,187,480,5,818,437, 5,945,928,46 5,953,541, 6,011,554, 6,286,064, 6,307,548, 6,307,549, and47 6,636,162,6,646,573, 6,970,599; Australia Pat. Nos. 727539,48 746674, 747901; Austria Pat. Nos. AT225534, AT221222; Brazil P.I.49 No. 9609807-4; Canada Pat. Nos. 1,331,057, 2,227,904,2,278,549,50 2,302,595; Japan Pat. Nos. 3532780, 3492981; United Kingdom Pat.51 No. 2238414B; Hong Kong Standard Pat. No. HK1010924; Republic52 of Singapore Pat. Nos. 51383, 66959, 71979; European Pat. Nos. 153 010 057 (98903671.0), 1 018 069 (98950708.2); Republic of Korea54 Pat. Nos. KR201211B1, KR226206B1, 402252; People's Republic of55 China Pat. No. ZL96196739.0; Mexico Pat. Nos. 208141, 216023,56 218409; Russian Federation Pat. Nos. 2206118, 2214620, 2221268;57 additional patent applications are pending58

The following applies only if the H.264 (AVC) codec is distributed with59 the product. THIS PRODUCT IS LICENSED UNDER THE AVC60 PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A61 CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE62 REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH63 THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC64 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A65 PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO66 PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS67 GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.68 ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA,69 L.L.C. SEE

Service Provider71

THE FOLLOWING APPLIES TO AVA HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT73 OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS74

erms, and may contain additional rights benefiting38

HTTP://WWW.MPEGLA.COM.70

ou may not modify, copy,9

YA CHANNEL PARTNER’S72

SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE75 PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM76 THE THIRD P HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN78 WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE79 OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING80 BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS,81 THE AVAYA CHANNEL PARTNER IS REQUIRED TO82 INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE83 AGREEMENTS, AT THE AVAYA CHANNEL PARTNER’S EXPENSE,84 DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER.85

WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL86 PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED87 THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE88 AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES89 THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY90 AND ALL RELATED FEES AND/OR ROYALTIES. THE G.72991 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE 92

WWW.SIPRO.COM/CONTACT.HTML. THE H.264 (AVC) CODEC IS93

LICENSED UNDER THE AVC PA THE PERSONAL USE OF A CONSUMER OR OTHER USES IN95 WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE96 VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC97 VIDEO”) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED98 BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR99 WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO100 PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE101 IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION102 FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE103 OBTAINED FROM MPEG LA, L.L.C. SEE

WWW.MPEGLA.COM.105

Compliance with Laws106

ou acknowledge and agree that it is Y

Y complying with any applicable laws and regulations, including, but not108

https://34

limited to laws and regulations related to call recording, data privacy,109 intellectual property rights, in the country or territory where the A

Preventing Toll Fraud112

“Toll Fraud” is the unauthorized use of your telecommunications113 system by an unauthorized party (for example, a person who is not a114 corporate employee, agent, subcontractor, or is not working on your115 company's behalf). Be aware that there can be a risk of Toll Fraud116 associated with your system and that, if Toll Fraud occurs, it can117 result in substantial additional charges for your telecommunications118 services.119

Avaya Toll Fraud intervention120

If You suspect that You are being victimized by Toll Fraud and You121 need technical assistance or support, call Technical Service Center122 Toll Fraud Intervention Hotline at +1-800-643-2353 for the United123 States and Canada. For additional support telephone numbers, see124 the Avaya Support website: successor site as designated by Avaya.126

Security Vulnerabilities127

Information about Avaya’ the Security Policies and Support section of

support.avaya.com/security.130

Suspected Avaya product security vulnerabilities are handled per the131 Avaya Product Security Support Flow (https://132

support.avaya.com/css/P8/documents/100161515).133

Downloading Documentation134

For the most current versions of Documentation, see the Avaya135 Support website: https://support.avaya.com, or such successor site136 as designated by A

Contact A

See the A product or Hosted Service notices and articles, or to report a problem140 with your Avaya product or Hosted Service. For a list of support141 telephone numbers and contact addresses, go to the Avaya Support75 website: https://support.avaya.com (or such successor site as76 designated by Avaya), scroll to the bottom of the page, and select77 Contact Avaya Support.78

ARTY SUPPLIER. AN AVAYA CHANNEL PARTNER’S77

TENT PORTFOLIO LICENSE FOR94

HTTP://104

our responsibility for107

, trade secret, fraud, and music performance110

vaya product is used.111

https://support.avaya.com or such125

s security support policies can be found in128

https://129

vaya.137

vaya Support138

vaya Support website: https://support.avaya.com for139

Regulatory Statements1

Australia Statements2

Handset Magnets Statement: 3

Industry Canada (IC) Statements7

RSS Standards Statement8

This device complies with Industry Canada licence-exempt RSS9 standard(s). Operation is subject to the following two conditions:10

Le présent appareil est conforme aux CNR d'Industrie Canada15 applicables aux appareils radio exempts de licence. L'exploitation est16 autorisée aux deux conditions suivantes:17

Radio Transmitter Statement22

Under Industry Canada regulations, this radio transmitter may only23 operate using an antenna of a type and maximum (or lesser) gain24 approved for the transmitter by Industry Canada. To reduce potential25 radio interference to other users, the antenna type and its gain26 should be so chosen that the equivalent isotropically radiated power27 (EIRP) is not more than that necessary for successful28 communication.29

Conformément à la réglementation d'Industrie Canada, le présent30 émetteur radio peut fonctionner avec une antenne d'un type et d'un31 gain maximal (ou inférieur) approuvé pour l'émetteur par Industrie32 Canada. Dans le but de réduire les risques de brouillage33 radioélectrique à l'intention des autres utilisateurs, il faut choisir le34 type d'antenne et son gain de sorte que la puissance isotrope35 rayonnée équivalente ne dépasse pas l'intensité nécessaire à36 l'établissement d'une communication satisfaisante.37

This Class B digital apparatus complies with Canadian ICES-003.38

Cet appareil numérique de la classe B est conforme à la norme39 NMB-003 du Canada.40

Radiation Exposure Statement41

This equipment complies with FCC & IC RSS102 radiation exposure42 limits set forth for an uncontrolled environment. This equipment43 should be installed and operated with minimum distance 20cm44 between the radiator & your body. This transmitter must not be co-45 located or operating in conjunction with any other antenna or46 transmitter.47

Cet équipement est conforme aux limites d'exposition aux48 rayonnements ISEDétablies pour un environnement non contrôlé.49 Cet équipement doit être installé et utilisé avec un minimum de 2050 cm de distance entre la source de rayonnement et votre corps.51

Japan Statements52

Class B Statement53

This is a Class B product based on the standard of the VCCI Council.54 If this is used near a radio or television receiver in a domestic55 environment, it may cause radio interference. Install and use the56 equipment according to the instruction manual.57

Danger:

The handset receiver contains magnetic devices that can4 attract small metallic objects. Care should be taken to avoid5 personal injury.6

1. This device may not cause interference, and11

2. This device must accept any interference, including12 interference that may cause undesired operation of the13 device.14

1. L'appareil ne doit pas produire de brouillage, et18

L'utilisateur de l'appareil doit accepter tout brouillage19

2. radioélectrique subi, même si le brouillage est susceptible20 d'en compromettre le fonctionnement.21

Danger:

Please be careful of the following while installing the60 equipment:61

• Please only use the connecting cables, power cord, and62 AC adapters shipped with the equipment or specified by63 Avaya to be used with the equipment. If you use any64 other equipment, it may cause failures, malfunctioning,65 or fire.66

• Power cords shipped with this equipment must not be67 used with any other equipment. In case the above68 guidelines are not followed, it may lead to death or69 severe injury

.70

本製品を安全にご使用頂くため、以下のことにご注意ください。72

• 接続ケーブル、電源コード、AC アダプタなどの部品は、必ず73 製品に同梱されております添付品または指定品をご使用くだ74 さい。添付品指定品以外の部品をご使用になると故障や動作75 不良、火災の原因となることがあります。76

• 同梱されております付属の電源コードを他の機器には使用し77 ないでください。上記注意事項を守らないと、死亡や大怪我78 など人身事故の原因となることがあります。79

México Statement80

The operation of this equipment is subject to the following two81 conditions:82

It is possible that this equipment or device may not cause83

1. harmful interference, and84

2. This equipment or device must accept any interference,85 including interference that may cause undesired operation.86

La operación de este equipo está sujeta a las siguientes dos87 condiciones:88

1. Es posible que este equipo o dispositivo no cause89 interferencia perjudicial y90

2. Este equipo o dispositivo debe aceptar cualquier91 interferencia, incluyendo la que pueda causar su operación92 no deseada.93

Power over Ethernet (PoE) Statement94

This equipment must be connected to PoE networks without routing95 to the outside plant.96

Taiwan Low Power Radio Waves Radiated Devices Statement97

802.11b/802.11g/BT:98

Article 12 — Without permission granted by the NCC, any company,99 enterprise, or user is not allowed to change frequency, enhance100 transmitting power or alter original characteristic as well as101 performance to an approved low power radio-frequency devices.102

Article 14 — The low power radio-frequency devices shall not103 influence aircraft security and interfere legal communications; If104 found, the user shall cease operating immediately until no105 interference is achieved. The said legal communications means radio106 communications is operated in compliance with the107 Telecommunications Act. The low power radio-frequency devices108 must be susceptible with the interference from legal communications109 or ISM radio wave radiated devices.110

Denan Power Cord Statement59

111

U.S. Federal Communications Commission (FCC) Statements1

Compliance Statement2

The changes or modifications not expressly approved by the party3 responsible for compliance could void the user’s authority to operate4 the equipment.5

To comply with the FCC RF exposure compliance requirements, this6 device and its antenna must not be co-located or operating to7 conjunction with any other antenna or transmitter

This device complies with part 15 of the FCC Rules. Operation is9 subject to the following two conditions:10

1. This device may not cause harmful interference, and11

2. This device must accept any interference received,12 including interferences that may cause undesired13 operation.14

When using IEEE 802.11a wireless LAN, this product is restricted to15 indoor use, due to its operation in the 5.15 to 5.25GHz frequency16 range. The FCC requires this product to be used indoors for the17 frequency range of 5.15 to 5.25GHz to reduce the potential for18 harmful interference to co channel mobile satellite systems. High-19 power radar is allocated as the primary user of the 5.25 to 5.35GHz20 and 5.65 to 5.85GHz bands. These radar stations can cause21 interference with and/or damage to this device.22

Class B Part 15 Statement23

For product available in the USA/Canada market, only channel 1~1124 can be operated. Selection of other channels is not possible.25

This equipment has been tested and found to comply with the limits26 for a Class B digital device, pursuant to Part 15 of the FCC Rules.27 These limits are designated to provide reasonable protection against28 harmful interferences in a residential installation. This equipment29 generates, uses and can radiate radio frequency energy and, if not30 installed and used in accordance with the instructions, may cause31 harmful interference to radio communications. However, there is no32 guarantee that interference will not occur in a particular installation. If33 this equipment does cause harmful interferences to radio or34 television reception, which can be determined by turning the35 equipment off and on, the user is encouraged to try to correct the36 interference by one or more of the following measures:37

• Reorient or relocate the receiving antenna.38

• Increase the separation between the equipment and receiver.39

• Connect the equipment into an outlet on a circuit different from40 that to which the receiver is connected.41

• Consult the dealer or an experienced radio/TV technician for42 help.43

Radiation Exposure Statement44

This equipment complies with FCC radiation exposure limits set forth45 for an uncontrolled environment . This equipment should be installed46 and operated with minimum distance of 8 in or 20 cm between the47 radiator and your body. This transmitter must not be co-located or48 operating in conjunction with any other antenna or transmitter.49

EU Countries50

This device complies with the essential requirements and other51 relevant provisions of Radio Equipment Directive 2014/53/EU. A copy52 of the Declaration may be obtained from http://support.avaya.com or53 Avaya Inc., 4655 Great America Parkway, Santa Clara, CA 95054–54 1233 USA.55

WiFi and BT transmitter56

• Frequencies for 2412-2472 MHz, transmit power: 17.8 dBM57

• Frequencies for 5180-5240 MHz, transmit power: 19.14 dBM58

General Safety Warning59

• Use only the Avaya approved Limited Power Source power60 supplies specified for this product.61

• There is a risk of explosion if you use an incorrect type of62 battery in the DECT handset. Replace used batteries with the63 correct battery type: Nickel Metal Hydride (NiMH),64 rechargeable, size AAA.65

- This product uses NiMH batteries which are recyclable and66 must not be disposed of as municipal waste to reduce the67

risk of releasing substances into the environment. At the68 end of the battery’ batteries and take them to the nearest battery collection70 location to be recycled.71

• Ensure that you:72

- Do not operate the device near water.73

- Do not use the device during a lightning storm.74

- Do not report a gas leak while in the vicinity of the leak.75

- Limit the power to the device over telecommunications76 wiring to 36-57 volt DC or ≤ 1.3 ampere DC.77

To ensure the EMC Class B compliance when using a Collaboration78 Station with an external HDMI monitor, the monitor must be of a type79 with an external AC or DC power supply.80

Trademarks81

The trademarks, logos and service marks (“Marks”) displayed in this82 site, the Documentation, Hosted Service(s), and product(s) provided83 by Avaya are the registered or unregistered Marks of Avaya, its84 affiliates, its licensors, its suppliers, or other third parties. Users are85 not permitted to use such Marks without prior written consent from86 Avaya or such third party which may own the Mark. Nothing87 contained in this site, the Documentation, Hosted Service(s) and88 product(s) should be construed as granting, by implication, estoppel,89 or otherwise, any license or right in and to the Marks without the90 express written permission of Avaya or the applicable third party.91

Avaya is a registered trademark of Avaya Inc.92

All non-Avaya trademarks are the property of their respective owners.93 Linux® is the registered trademark of Linus Torvalds in the U.S. and94 other countries.95

s useful life, remove the rechargeable69

Chapter 1: Introduction.......................................................................................................... 10

Purpose................................................................................................................................ 10

Chapter 2: Phone overview....................................................................................................

Phone overview..................................................................................................................... 11

Physical layout...................................................................................................................... 12

Chapter 3: Getting started...................................................................................................... 16

Logging in to your phone........................................................................................................ 16

Locking and unlocking your deskphone................................................................................... 16

Logging out of your phone...................................................................................................... 17

Chapter 4: Call Operation....................................................................................................... 18

Making a call......................................................................................................................... 18

Calling a person from the contacts list..................................................................................... 18

Making a call using edit dialing............................................................................................... 18

Autodialing a pre-assigned number......................................................................................... 19

Calling a person from the call history....................................................................................... 19

Redialing a number............................................................................................................... 19

Speed dialing a person.......................................................................................................... 20

Answering a call.................................................................................................................... 20

Ignoring an incoming call....................................................................................................... 20

Speed dialing to a monitored extension................................................................................... 20

Putting a call on hold............................................................................................................. 21

Muting a call......................................................................................................................... 21

Answering an active call on a monitored extension................................................................... 22

Picking up a call to another call pickup group........................................................................... 22

Picking up a call to another extension..................................................................................... 22

Answering a call for a call pickup group member...................................................................... 22

Interrupting a call with a whisper page..................................................................................... 23

Making a blind transfer........................................................................................................... 23

Viewing the status of monitored stations.................................................................................. 24

Excluding others from bridging on to your call.......................................................................... 24

Making an outgoing call on a bridged line................................................................................ 25

Answering a call on a bridged line........................................................................................... 25

Joining a call on a bridged line................................................................................................ 26

Independent alerting for each bridged call appearance............................................................. 26

Transferring a call to a monitored deskphone........................................................................... 26

Making an attended transfer................................................................................................... 27

Making an unattended transfer............................................................................................... 28

Handling a call by using MDA................................................................................................. 29

Making a call using a Click to dial link..................................................................................... 29

October 2017 Using Avaya J169 / J179 IP Phones SIP 6

Avaya - Proprietary. Use pursuant to the terms of your signed agreement or Avaya policy.

DRAFT—October 27, 2017—11:10 AM (UTC)

Contents

Making a call using URI dialing............................................................................................... 29

Making an emergency call...................................................................................................... 30

Recording a call.................................................................................................................... 30

Parking a call........................................................................................................................ 31

Unparking a call.................................................................................................................... 31

Dialing an E.164 number........................................................................................................ 31

Handling Conference Call...................................................................................................... 31

Using the conference feature............................................................................................ 31

Adding a person to an active call...................................................................................... 31

Adding a person on hold to a conference call..................................................................... 32

Putting a conference call on hold...................................................................................... 32

Dropping the last participant from a conference call........................................................... 32

Viewing the details for a conference.................................................................................. 32

Call History........................................................................................................................... 33

Turning off call history...................................................................................................... 33

Viewing call history details............................................................................................... 33

Viewing the call history.................................................................................................... 34

Adding an entry from the call history to your contacts list.................................................... 34

Removing an entry from call history.................................................................................. 34

Clearing all call history entries.......................................................................................... 35

Handling Contact List............................................................................................................. 35

Using the contacts feature................................................................................................ 35

Adding a new contact...................................................................................................... 35

Editing a contact.............................................................................................................. 36

Searching for a contact.................................................................................................... 36

Extended searching......................................................................................................... 37

Viewing the details for a contact....................................................................................... 37

Accessing Exchange contacts.......................................................................................... 37

Making an auto intercom call.................................................................................................. 38

Initiating a group page........................................................................................................... 38

Calling someone in your intercom group............................................................................ 39

Chapter 5: Handling Presence............................................................................................... 40

Presence.............................................................................................................................. 40

Viewing contact presence status............................................................................................. 40

Changing the presence status................................................................................................ 40

Enabling SAC when DND is active.......................................................................................... 41

Chapter 6: Customizing Settings.......................................................................................... 42

Options & Settings................................................................................................................. 42

Setting redial options....................................................................................................... 43

Configuring visual alerts................................................................................................... 43

Displaying the Phone screen on dialing............................................................................. 43

Displaying the Phone screen on receiving a call................................................................. 44

Setting the audio path...................................................................................................... 44

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Contents

Setting dialing options...................................................................................................... 44

Toggling name and number.............................................................................................. 45

Displaying call timers....................................................................................................... 45

About Features .................................................................................................................... 46

Accessing the Features screen ........................................................................................ 46

Using bridged call appearances........................................................................................ 46

Monitoring other extensions at a glance............................................................................ 47

SLA Mon™ overview........................................................................................................ 47

Assigning labels to auto-dial numbers............................................................................... 48

Setting up automatic call back.......................................................................................... 48

Blocking your extension from displaying during calls.......................................................... 48

Displaying your extension on outgoing calls....................................................................... 49

Setting up enhanced call pickup alerting ........................................................................... 49

Tracing a malicious call.................................................................................................... 50

Visual alert for an encrypted call....................................................................................... 50

Activating EC500 for simultaneous ringing on multiple phones............................................ 50

Extending a call to your cell phone (EC500)...................................................................... 51

Retrieving a voice mail..................................................................................................... 51

About Hotline.................................................................................................................. 51

About Team Button.......................................................................................................... 51

Browser.......................................................................................................................... 53

Using the WML browser................................................................................................... 53

Hunt Group Busy............................................................................................................. 53

Using Hunt Group Busy................................................................................................... 54

About forwarding calls..................................................................................................... 54

Activating Send All Calls.................................................................................................. 54

Activating call forwarding................................................................................................. 54

Disabling call forwarding.................................................................................................. 55

Enabling call forwarding when your line is busy or you do not answer.................................. 55

Setting rules for enhanced call forwarding......................................................................... 55

Setting up speed dialing......................................................................................................... 57

Setting up favorites................................................................................................................ 57

Personalizing labels............................................................................................................... 57

Screen and Sound Settings.................................................................................................... 58

Adjusting the brightness or contrast of the display.............................................................. 58

Setting the text size......................................................................................................... 59

Setting a ring tone for your deskphone.............................................................................. 59

Setting a ring tone for incoming forwarded calls................................................................. 59

Setting a ring tone for Team Button................................................................................... 60

Setting a ring tone for a call pickup group.......................................................................... 60

Assigning specific ring tone to a contact............................................................................ 61

Setting an alert for a call pickup group............................................................................... 61

Changing the background logo......................................................................................... 62

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Contents

Turning button click sounds on and off.............................................................................. 62

Turning error tones on or off............................................................................................. 62

Setting key repeat delay................................................................................................... 63

Enabling wireless headset bidirectional signaling............................................................... 63

Turning Continuous Scrolling on or off............................................................................... 63

Changing the display language............................................................................................... 64

Setting the time format..................................................................................................... 64

Setting Advance Options........................................................................................................ 65

Turning automatic gain control on or off............................................................................. 65

Integrating other applications with your phone................................................................... 65

Configuring Hearing Aid Compatibility............................................................................... 66

Setting headset profile..................................................................................................... 67

Enabling Away Timer....................................................................................................... 67

Chapter 7: Related resources................................................................................................ 68

Documentation...................................................................................................................... 68

Finding documents on the Avaya Support website............................................................. 70

Viewing Avaya Mentor videos................................................................................................. 70

Support................................................................................................................................ 71

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Chapter 1: Introduction1

Purpose2

This document describes how to use Avaya J169 / J179 IP Phone features.3

This document is intended for people who use Avaya J169 / J179 IP Phones.4

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Chapter 2: Phone overview1

Phone overview2

The Avaya J169 and J179 IP Phones are SIP-based phones, intended to be used for business3 communications. The phones support eight call appearances with four lines of call display. The4 phones can support up to three button modules, and each button module supports 24 call5 appearances.6

The Avaya J169 IP Phone has a monochrome display, and the Avaya J179 IP Phone has a color7 display.8

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Phone overview

Physical layout1

2 3

14 16 15

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Physical layout

Callout number Name Button Icon Description

1 Beacon LED N/A The beacon LED flashes a red light to

the upper-right corner of the phone, which indicates that you have a voice mail, an incoming call or you are on a call using the hands free speaker capability.

2 Phone display N/A The first line shows status information

such as the time and date, primary extension, error indications, and missed calls. The second line, called the Status Line, provides information, such as when you can use the right or left navigation arrows to view other screens or menus. The Status Line also provides messages related to the current application or the actions that you must perform on a screen. Call appearances appear below the Status Line. The number of call appearances available to make or receive calls depend on how your administrator administers the system.

3 Line Keys N/A The line buttons with integrated LEDs

show which lines are in use and correspond to the lines on the display. Press the line button to select that line. For an incoming call, the green LED blinks. While the deskphone is offhook, both the red and the green LED

. Lines also indicate if the system

glow or system number has enabled or disabled a feature in the Feature or System Numbers view. The green LED glows to indicate that a feature is enabled. When you turn off the feature, the LED turns off.

Note:

For multiple call appearance alerting, the phone highlights the call appearance with the most recent incoming call.

4 Softkeys N/A Use the softkeys to act on the

highlighted line on the screen. The softkey labels show you the action that each key produces. The labels and the

Table continues…

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Phone overview

Callout number Name Button Icon Description

actions vary depending on the screen that the phone displays.

5, 7 Navigation ring and OK The OK button performs the action of

selecting the function assigned to the left most soft key function.

The navigation arrows performs the action of scrolling through various sections of the phone display.

6 Phone screen The Phone button displays the Phone

screen when you press the button. During a call, you can gain access to the following options from the Phone screen:

• Hold

Conference

•

• Transfer

• Drop call

8 Menu

9 Contacts When you press Contacts, the Phone

10 Recents When you press History, the Phone

13 Headset Press the Headset button to use the

11 When you press Message, you are

When you press Home, you gain access to the Avaya Menu to configure options and settings, access the browser or any applications available.

screen displays the entries in your contact list.

screen displays the history of your outgoing, incoming, and missed calls. The icon on the History the deskphone lights the button when you have missed calls. The top line shows the Missed Call icon and the number of calls that you have missed.

headset if connected.

connected directly to

your voice mail system. The deskphone lights this button

when you have voice mail messages waiting. To listen to

Table continues…

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Physical layout

Callout number Name Button Icon Description

your voice mail messages, ensure that the system

administrator configures the voice mail for your extension.

14 Speaker N/A Press the Speaker button to use the

speakerphone. To take a call off speakerphone, lift the handset or press the Headset button.

16 Volume If you press + or - on the Volume

button on an active call, the phone increases or decreases the volume of your handset, or speaker accordingly. When you are not on an active call, pressing these buttons adjusts the ringer volume.

15 Mute Press the Mute button to mute a call in

progress. To unmute the call, press the Mute button again.

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Chapter 3: Getting started1

Logging in to your phone2

About this task3

Perform this task to log in to your phone.4

The phone supports Multiple Device Access (MDA) using which you can register up to 10 SIP5 devices with your extension. If you register to multiple devices, you can perform functions, such as6 switching to another registered device during an active call or bridging on to calls at multiple7 registered devices.8

Procedure9

1. On the login screen, enter the extension number that your administrator assigned to you for10 login.11

2. Press Enter or

3. Enter the password that your administrator assigned to you.13

4. Press Enter or OK or #.14

OK or #.12

Locking and unlocking your deskphone15

About this task16

Locking your phone when it is idle prevents it from being used to make a call, with the exception of17 an emergency call. When locked, a padlock symbol displays and the only actions you can take are18 to receive calls, make an emergency call, or unlock the phone. Locking your phone does not log it19 out; you are still logged in but must enter your login password when you unlock the phone. If you20 press a button that is not allowed on a locked phone, an error is displayed with a beep.21

Note:

Ensure that you do not have any active calls when you lock the phone.22

When you lock your phone, your presence status changes to Away.23

Procedure24

1. From the Features screen, press Phone Lock.25

2. Press Lock

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on the phone screen.26

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Logging out of your phone

3. To unlock your phone, press Unlock and enter the password you use for deskphone login.1

Logging out of your phone2

Procedure3

1. Go to Avaya Menu > Log out .4

2. Press OK or Log Out soft key.5

3. Press Yes to confirm.6

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Chapter 4: Call Operation1

Making a call2

Procedure3

1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available4 line.5

2. Dial the number you want to call.6

If you are on a mute call, you can select an available call line appearance by using Up or7

Down arrows.8

Calling a person from the contacts list9

Procedure10

1. Press Contacts.11

2. Select the person or number that you want to call.12

3. Find the contact that you want to call by typing the name of the person as listed.13

For example, if you added John Smith to your contacts List as last name rather than his first name. Each time you press the dialpad, the list display shifts to15 match your input. You can also scroll up or down to locate the contact.16

4. Press Call or OK.17

“Smith, John”, start typing the14

Making a call using edit dialing18

Procedure19

1. From the Phone screen, enter the number you want to call.20

2. T

o edit the number, press Bksp to erase the previous character, one character at a time. To21

change the character format press the 123 softkey.22

3. Press Call or OK.23

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Autodialing a pre-assigned number

Autodialing a pre-assigned number1

About this task2

Your system administrator may set up frequently called numbers such as Information Technology or3 the Help Desk as Autodial numbers, so you can dial them with one touch.4

Procedure5

1. From the Phone screen, scroll right till you gain access to the System Numbers menu.6

To assign labels to or edit labels for your Autodial numbers, see Assigning labels to auto-dial7

numbers on page 48.8

2. Select the number you want to call.9

3. Press the Call

softkey or the OK button.10

Calling a person from the call history11

Procedure12

1. Press the History button.13

2. Scroll to the left or right to view a separate list of all calls, missed, or unanswered calls,14 answered calls, or outgoing calls.15

3. Scroll up or down to select the person or number you want to call.16

4. Select the person or number you want to call.17

5. Press the Call softkey or the OK button.18

Redialing a number19

Procedure20

1. From the Phone screen, press Redial.21

The phone redials the last number or a list of the most recent numbers that you have dialed22 appears from which you can select a number to redial. For information on redial settings, see 23

Setting Redial Options on page 43.24

Note:

The phone clears the last number dialed and redial list if you clear the Outgoing Call25 Log. Also, the redial softkey disappears.26

2. If you are working with a redial list, scroll to the number to call and press Call or OK.27

Your system administrator can disable Redial functionality.28

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Call Operation

Speed dialing a person1

Procedure2

On the Phone screen, press and briefly hold the dialpad key assigned to the person you want to call.3 If speed dial numbers are assigned to a button module attached to your phone, press the button4 assigned to the person you want to call.5

Answering a call6

Procedure7

Answer an incoming call in one of the following ways:8

• If you are not on another call, lift the handset or press the line button next to the incoming call,9 press Speaker, OK, or Answer to answer the call using the speakerphone, or press Headset to10 answer using the headset.11

• If you are on another call, from the Phone screen, scroll to the line with the incoming call and12 press Answer or OK. The deskphone automatically answers the incoming call and puts the13 previous call on hold.14

Note:

To automatically display the Phone screen when you receive an incoming call, set the Phone15 Screen on Ringing option to Yes.16

Ignoring an incoming call17

About this task18

Use this procedure to turn off the ringer for an incoming call.19

Procedure20

From the Phone screen, press Ignore.21

Speed dialing to a monitored extension22

About this task24

Use this task to make a call to a monitored deskphone. Ensure that the monitored deskphone to25 which you make the call is in an idle state. If the monitored deskphone has an active call redirection26

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Putting a call on hold

feature and you can override the feature, the monitored deskphone rings for 30 seconds. If no one1 answers the call during this time, the system redirects the call to the redirected number.2

Procedure3

1. Go to the Features screen.4

2. Scroll to choose the monitored deskphone that you want to call.5

3. Press

Select or press OK twice.6

Result7

The deskphone makes a call to the monitored extension.8

Putting a call on hold9

Procedure10

1. Press Phone to view the main Phone screen, if necessary.11

2. If you are not active on the line you want to put on hold, select that line.12

3. Press Hold.13

Note:

The phone might display a hold timer when you put a call on hold.14

4. Press Resume, OK button, or the line button of the held call to retrieve the call. Your system15 administrator might have administered the Hold Recall feature, which alerts you visually and16 with a priority ring to remind you of a held call after a certain period of time.17

Muting a call18

About this task19

While on a call, you can mute the microphone of your phone so that the other party cannot hear you.20

Procedure21

1. Press Mute during a call so that the other person on the call cannot hear you.22

2. Press

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Mute again to unmute the call.23

Note:

When you mute the call, the Mute button light is on and the top line displays the Mute24 icon.25

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Call Operation

Answering an active call on a monitored extension1

Procedure2

1. Go to the Features screen.3

2. Scroll to choose the monitored extension for which you want to answer the incoming call.4

3. Press Select or press OK twice.5

Picking up a call to another call pickup group6

About this task7

When your administrator has set up this feature, you can answer a call ringing at a phone in a call8 pickup group other than your own.9

Procedure10

1. Scroll right from the Phone screen to access the Features screen.11

2. If necessary, scroll down to Extended Call Pickup and press OK or just press the12 corresponding line button.13

3. Answer the call using the pickup number and then press Enter or OK.14

Picking up a call to another extension15

About this task16

When your administrator has set up this feature, you can answer a call ringing at another extension17 without having to be a member of a Pickup group.18

Procedure19

1. Scroll right from the Phone screen to gain access to the Features screen.20

2. If necessary corresponding line button.22

3. Answer the call using the extension number and then press Enter or OK.23

, scroll down to Directed Call Pickup and press OK or just press the21

Answering a call for a call pickup group member24

Procedure25

1. From the Phone screen, gain access to the Features screen.26

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Interrupting a call with a whisper page

2. Scroll to Call Pickup and press Select or the corresponding line button.1

Interrupting a call with a whisper page2

About this task3

Use the Whisper Page feature to interrupt or “barge in” on another user's call and make an4 announcement. This feature is unique because only the person on the paged extension can hear5 the page. Other parties on the call cannot hear the page, and the person who makes the page6 cannot hear anyone on the call. If the paged user has a display telephone, the paged user can see7 your caller ID. For example, users A and B are on a call. You have an urgent message for user A8 and make a whisper page. All three users hear the tone that signals the page, but only user A hears9 the page itself. You cannot hear user B.10

Procedure11

1. Scroll right from the Phone screen to gain access to the Features screen.12

2. If necessary, scroll down to Whisper Page and press OK or just press the corresponding line13 button.14

3. Enter the extension you want to call.15

4. Press Enter or OK to immediately start dialing and deliver your message when the person16 you called answers.17

Making a blind transfer18

About this task19

An unattended transfer is when you transfer an active call without establishing a call with the call-20 transfer recipient.21

Before you begin22

Ensure that the Blind Transfer feature is enabled by your administrator.23

Procedure24

1. On an active call, press or tap the Transfer softkey

The phone displays the Enter transfer destination screen.26

2. Enter the phone extension number or the SIP URI on the Destination line or select from one27 of the following options:28

.25

• Held Call: Displays the held call line appearance as an option and switches to the Select29 Transfer Method screen.30

• History: Displays the recent call history as an option and switches to the Select Transfer31 Method screen.32

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Call Operation

• Contacts: Displays the contacts list as an option and switches to the Select Transfer1

• Cancel: Terminates the call transfer.3

• More: Displays more options related to call transfer.4

• Priority: Displays Precedence selection screen.5

You can also use Favorites to transfer the call.6

3. Select Transfer softkey.7

Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More8 for more options. Symbol, Clear, 123, and Cancel are displayed when you select More9 option.10

The phone displays the Select Transfer Method screen.11

4. To complete the transfer, press the Now softkey.12

The phone transfers the call to the selected number.13

Method screen.2

Note:

• Unanswered transfers might return to your phone as a recalled transfer. In this case,14 you hear a priority ring and see a display message Return next to the call.15

• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up16 feature, you can disconnect the call to complete the transfer. This feature is available17 only when Blind Transfer is disabled.18

Viewing the status of monitored stations19

Procedure20

1. Go to the Features screen.21

2. Scroll to view the status of all the monitored stations.22

Note:

The Team button screen remains active till you close the screen.23

Excluding others from bridging on to your call24

About this task25

Use the Exclusion feature to prevent others who are bridged to your extension from bridging onto a26 specific call. You can activate exclusion only during an active call.27

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Making an outgoing call on a bridged line

Before you begin1

The feature is available only if the administrator enables the option for your extension.2

Procedure3

1. Access the Features screen during an active call.4

2. Scroll down to Exclusion and press OK or just press the corresponding line button.5

When you activate Exclusion during a call, all parties except you and the calling and the6 called party are dropped from the call.7

Making an outgoing call on a bridged line8

About this task9

When you make a call on a bridged line, you are using another phone user’s line. The caller ID10 associated with the call you are making might show the call as coming from you or coming from the11 person whose line you are using. If you have any questions about how the name or extension12 displays to the person you are calling, contact your administrator.13

Procedure14

1. Select the bridged line you want to use.15

2. Press OK or select the corresponding call appearance to get a dial tone.16

3. Dial the phone number, or call the person from the Contacts list, or call the person from the17 History list.18

Answering a call on a bridged line19

About this task20

Answering a call on a bridged line is the same as answering the call on a primary line. For multiple21 call appearance alerting, the phone highlights the call appearance with the most recent incoming22 call. If the ringing line is selected, you can answer by picking up the handset or by pressing Speaker23 or Headset or Answer.24

Procedure25

1. Select the bridged call that you want to answer.26

The ringing line is selected automatically. If you are on another call when a call comes in to a27 bridged line, you have to select the ringing line.28

2. Press

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Answer.29

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Call Operation

Joining a call on a bridged line1

Procedure2

1. Select the bridged call in progress that you want to join.3

2. Press the Bridge softkey or OK.4

Independent alerting for each bridged call appearance5

You can configure a unique alerting option for each bridged call appearance on your deskphone if6 the administrator has enabled the Independent alerting feature for your extension.7

The following four options are available:8

• On: The deskphone plays a ringtone on an incoming call on the bridged appearance.9

• Off: The deskphone does not play an alert ringtone on an incoming call on the bridged10 appearance.11

• Delayed: The deskphone plays an alerting melody after a delay if you do not answer a call on12 the bridged appearance. Your administrator can configure the delay.13

• Abbreviated: The deskphone plays a single beep to indicate a call on the bridged appearance.14

Note:

For multiple call appearance alerting, the phone highlights the call appearance with the most15 recent incoming call.16

Transferring a call to a monitored deskphone17

Before you begin18

You must be on an active call.19

About this task20

Use this task to transfer an active call to a monitored deskphone. If the monitored deskphone has an21 active call redirection feature and you can override the feature, the monitored deskphone rings for22 30 seconds. If no one answers the call during this time, the system redirects the call to the23 redirected number.24

Procedure25

1. Go to the Features screen.26

2. Scroll to choose the monitored deskphone to which you want to transfer the active call and27 press

Select or OK.28

The system puts the active call on hold and rings the monitored deskphone.29

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Making an attended transfer

3. To complete the transfer, perform one of the following actions:1

• Press the Complete softkey.2

• On-hook the handset.3

• Press the Speaker button.4

Making an attended transfer5

About this task6

An attended transfer is when you put an active call on hold and establish a second call with the call-7 transfer recipient before transferring the call.8

Procedure9

1. On an active call, press or tap the Transfer softkey.10

The phone displays the Enter transfer destination screen.11

2. Enter the phone extension number or the SIP URI on the Destination line or select from one12 of the following options:13

• Held Call: Displays the held call line appearances as an option and switches to the Select14 Transfer Method screen.15

• History: Displays the recent call history as an option and switches to the Select Transfer16 Method screen.17

• Contacts: Displays the contacts list as an option and switches to the Select Transfer18 Method screen.19

• Cancel: Terminates the call transfer.20

• More: Displays more options related to call transfer.21

• Priority: Displays Precedence selection screen.22

You can also use Favorites to transfer the call.23

3. Select Transfer softkey.24

Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25 for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26 option.27

The active call is put on hold, and the second call starts ringing. The call transfer-recipient28 answers the call.29

4. To complete the transfer, press the Complete softkey.30

The phone transfers the call to the selected number.31

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Call Operation

Making an unattended transfer5

About this task6

An unattended transfer is when you transfer an active call without establishing a call with the call-7 transfer recipient.8

Procedure9

1. On an active call, press or tap the Transfer softkey.10

Note:

• Unanswered transfers might return to your phone as a recalled transfer. In this case,1 you hear a priority ring and see a display message Return next to the call.2

• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3 feature, you can disconnect the call to complete the transfer.4

The phone displays the

2. Enter the phone extension number or the SIP URI on the Destination line or select from one12 of the following options:13

• Held Call: Displays the held call line appearance as an option and switches to the Select14 Transfer Method screen.15

• History: Displays the recent call history as an option and switches to the Select Transfer16 Method screen.17

• Contacts: Displays the contacts list as an option and switches to the Select Transfer18 Method screen.19

• Cancel: Terminates the call transfer.20

• More: Displays more options related to call transfer.21

• Priority: Displays Precedence selection screen.22

You can also use Favorites to transfer the call.23

3. Select Transfer softkey.24

Use Bksp softkey to clear the input, Cancel softkey to terminate the call transfer, and More25 for more options. Symbol, Clear, 123, and Cancel are displayed when you select More26 option.27

Enter transfer destination screen.11

The phone displays the Select Transfer Method screen.28

4. Select Talk softkey.29

5. To complete the transfer, press the Complete softkey.30

The phone transfers the call to the selected number.31

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Handling a call by using MDA

Note:

• Unanswered transfers might return to your phone as a recalled transfer. In this case,1 you hear a priority ring and see a display message Return next to the call.2

• In the Avaya Aura® environment, if the administrator enables the Transfer on Hang-up3 feature, you can disconnect the call to complete the transfer.4

Handling a call by using MDA5

Before you begin6

Ensure that the system administrator activates the option for your extension.7

Procedure8

1. Answer or initiate a call from the first phone.9

2. Press Bridge on the first phone to switch to the second phone.10

The bridged call appears on the second MDA phone. However appear briefly if your MDA phone joining the call has a different signalling mode address12 family. This will disappear automatically after the MDA phone joining the call switches and13 starts using the existing calls signalling mode address family.14

, limited service icon might11

Making a call using a Click to dial link15

Procedure16

1. Select the line with the link for the person or number you want to call.17

2. Press the line button corresponding to the line with the link or press OK.18

Result19

The phone starts a call to the person or number associated with the click to dial link.20

Making a call using URI dialing21

Before you begin22

Ensure that you have the URI of the extension number and Edit dialing feature enabled.23

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Call Operation

Procedure1

1. Enter the number that you want to call.2

2. Enter the complete URI that you want to call.5

3. Press the Call softkey to make the call.6

Making an emergency call7

Procedure8

1. On the Phone screen, press Emerg.9

2. Press Yes when the deskphone displays a prompt.10

3. To end the emergency call, press End Call.11

a. Press the Bksp softkey to delete the characters you have entered.3

b. Press the ABC, abc, or 123 softkey to change between the input methods.4

Recording a call12

About this task13

Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.14 This feature is available only if your administrator has set up the feature on your telephone.15

Procedure16

1. During an active call, scroll right from the Phone screen to access the Features menu.17

2. If necessary, scroll down to OTR and press OK or just press the corresponding line button to18 start recording the call.19

Important:

Some countries, states, and localities have laws that determine if and under what20 circumstances you can record telephone conversations. Before using the OTR feature,21 you must understand and comply with these laws.22

3. Hang up to stop recording.23

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Parking a call

Parking a call1

Procedure2

1. During an active call, gain access to the Features screen.3

2. Press OK or the corresponding line button to choose Call Park.4

A checkbox is selected and is displayed on screen.5

Unparking a call6

Procedure7

1. From the Phone screen, gain access the Features screen.8

2. Press Select or OK or the corresponding line button to choose Call Unpark.9

3. Enter the original extension from which the call was parked.10

4. Press Enter or OK to unpark the call.11

Dialing an E.164 number12

Procedure13

1. Press asterisk (*) twice.14

If you are using the SPEAKER, the HEADSET displays the plus sign (+) softkey on the screen.16

2. Dial the number that you want to call.17

, or the call appearance line, the deskphone15

Handling Conference Call18

Using the conference feature20

Adding a person to an active call22

Procedure23

During a call, on the Phone screen, press Conf

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.24

Call Operation

2. Dial the phone number, or call the person from the contacts list or from the history list.2

3. Press the Join softkey.3

4. To add another person, press Add and repeat steps 3 and 4.4

Adding a person on hold to a conference call6

Procedure7

1. From the Phone screen, select your active call.8

The phone puts the second call on hold.1

2. Tap/Press Conf

or Add if you are already in a conference.9

3. Select the call on hold that you want to add to the conference.10

4. Tap/Press Resume to take the call off hold.11

5. Tap/PressJoin or Conf to add the person to the conference call.12

Putting a conference call on hold14

Procedure15

Press

Press Resume or OK or select the call appearance to resume the conference call.17

Hold during a conference call.16

Dropping the last participant from a conference call19

About this task20

Use the following procedure to drop the last participant added to the conference call. Once you drop21 the last added participant, you cannot use the procedure to drop other participants. The deskphone22 plays an error tone if you try to use the drop method again. If you add another participant after23 dropping the last added participant, you can use the drop method again to drop this participant.24

Procedure25

From the Phone screen, select your active call.26

Press

Drop

once the conference is up.27

The deskphone drops the last added person from the conference.28

Viewing the details for a conference30

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About this task1

Procedure5

Call History

Note:

Depending on which server your extension is configured in, you might not be able to see the2 details of a conference. If you are not able to view the details of a conference, contact your3 system administrator.4

1. On the Phone screen, select your active call.6

2. Press Conf.7

3. Dial the telephone number, or call the person from the Contact list, or call the person from8 the History list.9

4. When the person answers, press Join or OK to add the person to the existing call.10

5. Press Add and repeat these steps to add another person to the conference.11

6. Press Details button to access the details on the participants.12

Call History13

Turning off call history15

Use this task to turn History on or off. If you have bridged call appearances on your phone, you can16 choose whether or not to include calls to your bridged lines in your call history log.17

Procedure18

1. Select Options & Settings >

2. To select the type of call history logging that you want to turn off, perform one of the following20 actions:21

• To turn off logging your calls, select History.22

• To turn off logging the bridged lines, select Log Bridged Calls.23

3. Press Change or OK to turn call history logging on or off.24

4. Press Save.25

iewing call history details27

Application Settings.19

Procedure28

Press

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Call Operation

2. Select the number you want to view.1

3. Press Details.2

If you are logging bridged calls as well as your own, bridged call details are identified by3 either CALL FOR: (calls made to the bridged line) or CALLED FROM: (calls made from the4 bridged line) preceding the applicable number. To log/not log bridged calls, see Turning off5

call history on page 33.6

4. To return to the list view, press

Back .7

Viewing the call history9

Procedure10

1. Press History.11

You can go to the top of the list by pressing

2. Scroll to the right or left to view separate lists of answered, outgoing, or missed calls.13

Note:

When contacts whose presence you have set up to track have called you, the applicable14 presence icon displays along with the call information.15

3. Scroll up or down to view the entries on the list.16

History again.12

Adding an entry from the call history to your contacts list18

Procedure19

Press History.20

2. Select the number you want to add to your Contacts list.21

3. Press

4. If necessary, edit the name and telephone number.23

5. Press Save.24

+Contact.22

Removing an entry from call history26

Procedure27

Press History.28

2. Select the number you want to delete.29

Press More, and then press Delete.30

4. Press Yes to confirm the deletion.31

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Handling Contact List

Clearing all call history entries2

About this task3

Clearing all entries from the call history deletes all the entries for the specific list you are viewing.4 For example, if you are viewing the Outgoing calls list, the phone deletes only the entries for5 outgoing calls.6

Procedure7

1. Press History.8

2. Press Clear All.9

Press Yes or OK to confirm.10

Handling Contact List11

Using the contacts feature13

You can save up to 250 names and up to 6 telephone numbers for each name. When you press the14

Contacts button, the phone activates the Contacts search mode automatically.15

Note:

When you press the Contacts button you might not see all of the functions that are described in16 this chapter. The functions are not available because your administrator has disabled changes17 to Contacts.18

Adding a new contact20

Procedure21

Press

Enter the first and last name using the dialpad.23

Choose

3. the presence information is available for this person, the deskphone displays the presence25 icon next to this name of the contact on the Phone screen or the Contact screen.26

Contacts > New.22

Yes in the Track Presence field to know the presence information for this contact. If24

4. Scroll to the next field.27

5. Enter the number.28

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Call Operation

6. Scroll to the next field and choose the type of number that you entered: Work, Home, Mobile.4

7. If you have another number for this contact, select the next field and repeat Step 5 to Step 6.5

8. Press Save.8

Editing a contact10

Procedure11

1. Press Contacts.12

2. Search for and select the contact you want to edit.13

The contact number can include a-z, A-Z, 0-9, and the following special symbols: comma (,),1 space, dash (-), dot (.), + , * , #, $, &, !, ~, ?, +, =, |. A comma (,) inserts a pause during2 dialing.3

You can add up to five additional numbers for this contact, but you can designate only one6 number as primary.7

3. Press

More > Edit or Details > Edit.14

4. Choose the field you want to edit.15

5. Use the dial pad and softkeys to change the contact information.16

6. Press Save.17

Searching for a contact19

Procedure20

3. When the deskphone displays the required match, you can perform any of the following26

Press

Use the dialpad to type the name that you want to search.22

If you set up your contacts in the Last Name and First Name format, type the letters of the23 last name. If you have set up your contacts using a different format, type the most likely24 letters that matches the contact that you want to find.25

actions:27

CONT

ACTS

.21

• To call the contact, press Call.28

• To edit the contact information, press More > Edit.29

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Handling Contact List

Extended searching2

About this task3

If your system administrator has set up a corporate contact list or database and has made the4 extended searching feature available, you can make a call to other users in your system by name.5

Procedure6

1. Press Contacts.7

2. Press More

3. Use the dialpad keys to enter all or part of the first and last name of the person that you want9 to call.10

4. Press Search to start the search.11

5. If the search displays the name and number of the person that you want to call, select the12 line on which the name appears, and select an appropriate softkey from the following13 sofkeys:14

• Call: To dial the number of the selected person.15

• Details: To see detailed information about the selected person.16

• Cancel: To return to the Search screen.17

6. If the search does not locate the person that you are searching, press Cancel, and use this18 procedure to perform a different search. For example, if you entered a partial first and last19 name, enter the name in its entirety and search again.20

> Search.8

Viewing the details for a contact22

Procedure23

1. Press Contacts.24

Select the contact that you want to view.25

3. Press Details to see the information available for that contact.26

Selecting Details is the only way to dial a second or third number for a contact.27

4. Press the appropriate softkey to call or edit this contact, delete this contact, or return to the28 Contacts screen.29

Accessing Exchange contacts31

Procedure32

Press

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Call Operation

Press the More softkey twice and then press the Exchange or softkey.1

3. To copy a contact from the Exchange server to the contacts list, press +Local.2

4. On the Contact Edit screen, specify the name, telephone numbers, and telephone types for3 the contact.4

5. Press Save.5

Making an auto intercom call6

About this task7

Use the Auto-Intercom feature to call a specific extension or intercom group.8

Procedure9

1. Before dialing, scroll right from the Phone screen to access the Features screen.10

2. If necessary button.12

Two numbers display with the Auto Icom feature, for example “Auto icom 2 3”. The first13 number denotes the intercom group number for the Dial Intercom feature. The next number14 denotes the extension your administrator has predefined as your automatic intercom15 destination extension.16

3. Press the number(s) that corresponds to the destination extension.17

4. Press Enter or OK to activate the intercom call to that extension, where the call appearance18 identifies the incoming call with your name followed by ICOM.19

, scroll down to Auto Icom and press OK or just press the corresponding line11

Initiating a group page20

Procedure21

1. Dial the group pilot number.22

The extensions in the group that you are calling auto answer the page.23

2. Wait for seven seconds before you speak as the deskphone requires that time to allow audio24 path.25

Press End Call to stop paging.26

Calling someone in your intercom group2

About this task3

If your system administrator has set up an intercom group, you can call anyone in that group by4 pressing a few numbers.5

Procedure6

1. Before dialing, scroll right from the Phone

screen to access the Features screen.7

2. If necessary, scroll down to Dial Icom and press OK or just press the corresponding line8 button.9

The intercom group number shows next to the Dial Intercom feature and the next denotes10 the extension your administrator has predefined as your automatic intercom destination11 extension.12

3. Press the number(s) that corresponds to the destination extension.13

4. Press Enter or OK to activate the intercom call to that extension, where the call appearance14 identifies the incoming call with your name followed by ICOM.15

Presence2

If your administrator enabled the presence feature for your deskphone, the deskphone displays your3 presence information on the top line. With the Presence feature, you can:4

• Track the presence information of a contact for whom you set the Track Presence option to5 Yes. You can turn on the Track Presence option for a contact while adding a contact or editing6 the contact details. For more information about adding and editing a contact, see the chapter7 Using the contacts feature.8

• Manually change your presence status.9

You can use the Track Presence feature to view presence information of users in your Contacts list.10 With the Track Presence feature, you can see whether the person you want to get in touch with is11 available or not, and receive an indication of when that person is available to receive a call. In12 addition, when you are on a call, other users can see that you are busy and can call you later, or13 contact you using another method.14

Viewing contact presence status15

Procedure16

1. Press Contacts.17

2. Scroll to the required contact.18

The deskphone displays presence icon for the contact to show the status.19

Changing the presence status20

About this task21

The deskphone displays your presence status on the top line that you can change manually.22

Procedure23

1. Press Home.24

Press Select to select My Presence.25

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Enabling SAC when DND is active

3. Scroll and press Select to choose any of the following options:1

• Automatic: To let the deskphone manage the presence state.2

• Available: To show you are available and open for communication.3

• Busy: To show you are busy.4

• Away: To show you are away from the deskphone.5

• Do not Disturb: To show you are not open for communication.6

• Out of Office: To show you are out of office.7

• Offline: To appear invisible. The deskphone continues to keep the presence subscriptions8 with the Presence Server. The deskphone also keeps receiving notifications for the9 contacts for whom the deskphone subscribed to watch.10

4. Press Save.11

Enabling SAC when DND is active12

About this task13

Perform the following procedure to activate the Send All Calls (SAC) feature to redirect calls to the14 redirection number when you have manually set the presence status to Do Not Disturb (DND). This15 feature is available only if your administrator configured it for you.16

Procedure17

1. Press Home.18

Press Select to select Options & Settings > Advanced Options > Presence Integration.19

3. Select DND affects SAC and change the value to Yes.20

4. Press Save.21

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Chapter 6: Customizing Settings1

Options & Settings2

The Options & Settings menu contains the following submenus:3

• Call Settings4

• Assign Speed Dial Entries5

• Assign Favorites Entries6

• Application Settings7

• Screen & Sound Options8

• Language & Region9

• Advanced Options10

The Call Settings menu includes choices for automatically displaying the Phone screen when, you11 get an incoming call, when you place a call, when you answer a call, turning call timers on or off,12 controlling how Redial works, turning Visual Alerting on or off, and more.13

Assign Speed Dial Entries lets you assign speed dial numbers to up to 10 contacts. When you a14 press a single digit key and keep the key depressed for a short duration, the phone initiates a call to15 that person. See Setting up speed dialing on page 57 for more information.16

Assign Favorites Entries lets you build a list of up to nine favorite contacts or features. See Setting17

up favorites on page 57 for more information.18

The Application Settings menu includes choices for personalizing button labels, turning call19

History on or off and including bridged calls in your call History.20

Screen & Sound options includes choices for adjusting brightness and contrast, ring pattern,21

background, button clicks, error tones, text size and phone screen width.22

Language and Region settings includes choices for setting the display language and the time23 format.24

The Advanced Options Microsoft® Exchange Server with your phone.26

You can also set AGC (Automatic Gain Control) for your headset, handset, and the speaker audio.27

menu includes choices for integrating other applications such as25

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Options & Settings

Setting redial options2

About this task3

Use this task to view a list of last four numbers that you dialed or to dial the last dialed number when4 you use the redial feature.5

Procedure6

1. Press Home.7

2. Press

3. Press Change to select one of the following options:9

4. Press Save.12

Select to select Options & Settings > Call Settings > Redial.8

• One Number: To dial the last dialed number.10

• List: To display the last four dialed numbers.11

Configuring visual alerts14

About this task15

Use this task to cause the LED in the top right corner of the phone to flash when the deskphone16 gets incoming calls.17

Procedure18

3. Press Change to select On or Off.21

4. Press Save.22

Press

Home.19

Select to select Options & Settings > Call Settings > Visual Alerting.20

Displaying the Phone screen on dialing24

About this task25

Use this task to set the deskphone to display the Phone call.27

Procedure28

1. Press Home.29

2. Press Select to select Options & Settings > Call Settings > Phone Screen on Calling.30

3. Press Change to select one of the following:31

• Yes: To display the Phone screen when you dial a number.32

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Customizing Settings

• No: To remain on the current screen when you dial a number.1

4. Press Save .2

Displaying the Phone screen on receiving a call4

About this task5

Use this task to display the Phone screen when you receive a call.6

Procedure7

1. Press

2. Press Select to select Options & Settings > Call Settings > Phone Screen on Ringing.9

3. Press Change to select one of the following:10

4. Press Save.13

Home.8

• Yes: To display the Phone screen when you receive a call.11

• No: To remain on the current screen when you receive a call.12

Setting the audio path15

Sets your phone to receive calls on the Speaker or the Headset.16

Procedure17

3. Press Change to select Headset or Speaker.20

4. Press Save.21

Press

Home.18

Select to select Options & Setting > Call Settings > Audio Path.19

Setting dialing options23

About this task24

Your phone has the following two dialing options:25

• You can dial a number by picking up the handset, getting a dial tone, and dialing the required26 number (of

• You can use the edit dialing feature. If you set this feature, you can enter all or part of the28 number, use backspace to correct a digit if needed, and when ready, initiate the dialing process29 using a softkey.30

If you activated the Limit Number of Concurrent Calls (LNCC) feature in the edit dialing mode, and31 you start dialing a number when at the same time your deskphone receives a call, the deskphone32 presents this call as a missed call.33

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Options & Settings

Procedure1

1. Press Avaya Home.2

2. Press Select to select Options & Settings > Call Settings > Dialing options.3

3. Press Change to select On-hook or Editable.4

When on-hook dialing is in effect, dialpad (edit dial) searches are not available. During an5 active call when you select the second line appearance, the first line appearance goes on6 hold and the Editable mode is disabled irrespective of your Dialing options setting.7

4. Press Save.8

Toggling name and number10

About this task11

Use this procedure to display either caller name or caller number if the caller name is too long to fit12 on the deskphone screen.13

Procedure14

1. Press A

2. Press Select > Options & Settings > Call Settings > Toggle Name/Number.16

3. Press Change to select On or Off .17

4. Press Save .18

vaya Home.15

Displaying call timers20

About this task21

ou can set your call settings to display the duration of calls. You can turn the call timer display on22

f.23

or of

Procedure24

2. Press Select to select Options & Settings > Call Settings > Display Call Timers.26

3. Press Change to select Yes or No.27

4. Press Save.28

Press

Home.25

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Customizing Settings

About Features1

This topic describes the special features of your deskphone. Your administrator might have set up2 your deskphone with the features and the call appearances on one screen. The Features screen3 gives you access to advanced telephony features, such as Call Forwarding and Speed Dial buttons.4 You can use Send All Calls and Call Forward features to forward incoming calls to other numbers.5 When you enable the EC500, you can forward calls from your desk phone to your cell phone. Other6 features such as Call Park, Call Pickup Extended, and T your Features screen. The Forward menu also lists the forwarding features. The features that are8 available depend on what your administrator has assigned to your phone.9

You can also invoke these features using the Feature Access Code (FAC) . If you activate or10 deactivate a feature using FAC and the corresponding feature button is not administered on the11 deskphone, you might not get the indication of the feature activation or deactivation.12

In addition to the Features screen, your administrator might also provide selected features on13 softkeys on the call appearance (Phone) screen. For more information about what features and14 options are available for your extension, contact your administrator.15

ransfer to Voicemail may be available on7

Accessing the Features screen17

About this task18

Use this task to gain access to the Features screen.19

The option on the Features screen display one of the following icons:20

•

The icon: Indicates the feature is available.21

•

The icon: Indicates the feature is activated.22

• The icon: Indicates the feature is not available.23

For models with LEDs, the LED next to the feature name indicates if the feature is currently on or24 off. If the light is on, the feature is on.25

Procedure26

1. On the Phone screen, use the right navigation button to gain access to the Features screen.27

o return to the main Phone screen, press Phone or scroll to the left.28

2. Scroll down to see the features that have been administered for your extension.29

Using bridged call appearances31

In addition to your own call appearances, your phone might show one or more bridged call32 appearances on the display screen. A bridged call appearance is of another user and enables you33 to determine if that call appearance is in use, answer calls on that appearance, or join a call in34

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About Features

progress on that call appearance from your deskphone. You can also make outgoing calls on a1 bridged call appearance when the bridged call appearance is not in use.2

Monitoring other extensions at a glance4

About this task5

If your job requires that you cover or monitor phones for others, your system administrator may set6 up “busy indicators” so that you can see whether an extension you cover is idle or busy at a glance.7 Extensions you can monitor with busy indicators show the word “Busy” next to the extension8 number.9

Procedure10

From the Phone screen, gain access to the System Numbers menu.11

2. If necessary, scroll to the line button for the extension you want to check. If that extension is12 in use, the busy indicator displays next to the word Busy.13

3. To call a monitored extension, scroll to the applicable line and press the line or OK button14 associated with that extension.15

SLA Mon™ overview17

SLA Mon™

technology is a patented A advanced diagnostics. The deskphones support SLA Mon™ agent which works with a A Diagnostic Server (ADS). SLA Mon™ server controls the SLA Mon™ agents to execute advanced20 diagnostic functions, such as:21

• Endpoint Diagnostics22

- The ability to remotely control IP phones, to assist end users with IP phone configuration23 and troubleshooting.24

- The ability to remotely generate single and bulk test calls between IP phones.25

- The ability to remotely execute limited packet captures on IP phones to troubleshoot and26 diagnose IP phone network traffic.27

• Network Monitoring28

- The ability to monitor multiple network segments for performance in terms of packet loss,29 jitter, and delay.30

- The ability to monitor hop-by-hop QoS markings for voice and video traffic.31

For more information on Avaya Diagnostic Server, see Administering Avaya Diagnostic Server with32

SLA Mon™. For information on SLA Mon™ related parameters, see Administering Avaya33 9601/9608/9611G/9621G/9641G/9641GS IP Deskphones SIP.34

vaya technology embedded in A

vaya products to facilitate18

vaya19

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Customizing Settings

Assigning labels to auto-dial numbers2

About this task3

Autodial numbers are frequently-called numbers in your office or organization, for example, a Help4 desk number. Your system administrator sets up Autodial numbers, but you can assign and edit their5 labels. The administrator might just allot a specific button to be an Autodial number, but leave the6 number itself blank; in this case you can add the number yourself.7

Procedure8

From the Phone screen, scroll right twice to display the System Numbers menu.9

2. Scroll to the line to which you want to assign a label or number.10

Some labels are not editable. If you can't scroll to a certain line or hear an error tone when11 you press the line button, you cannot edit that label.12

3. Press Edit.13

4. Use the dialpad to enter the label text or the Autodial number.14

5. Press Save.15

Setting up automatic call back17

Procedure18

Gain access to the Features

1. called.20

Scroll to Auto Callback

3. Press OK or press the corresponding line button.22

screen when you get a busy signal from the extension that you19

.21

Blocking your extension from displaying during calls24

About this task25

You can override the system (default) setting to display your extension on outgoing calls. Use the26 Calling Party Number Blocking feature to prevent your number from displaying.27

Procedure28

1. From the Phone screen, scroll right to access the Features

2. Select CPN Block.30

To stop calling party number blocking, see page 49.32

Displaying your extension on outgoing calls on31

screen.29

3. Enter the extension number you do not want the called party to see.33

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About Features

4. Press Enter or OK to start calling party number blocking.1

Displaying your extension on outgoing calls3

About this task4

If you used the CPN Block feature to block your extension's display on calls you make, you can5 change it back using CPN Unblock. CPN (Calling Party Number) Unblock lets parties you call see6 your extension.7

Procedure8

1. From the Phone screen, scroll right to access the Features

2. Select CPN Unblock.10

To set up calling party number blocking, see

calls on page 48.12

3. Enter your extension number.13

4. Press Enter or OK to stop calling party number blocking.14

Blocking your extension from displaying during11

screen.9

Setting up enhanced call pickup alerting16

About this task17

Use this feature to configure audible and visual alert when an incoming call to someone in your18 corresponding call pickup group is ringing.19

Procedure20

4. Select Screen & Sound Options.24

Press

Select Options & Settings.22

Press Select or OK.23

Home.21

5. Scroll to Call Pickup Ring Type.25

6. Press Select or OK.26

7. Select the ring tone using the navigation keys.27

8. To set the type of alerts for call pickup, select Call Pickup Indication.28

9. Select the call pickup indication type using the right or left navigation keys or press Change29 softkey.30

10. Press Save.31

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Customizing Settings

Tracing a malicious call2

About this task3

Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a4 controller to begin call tracing and provide information for reporting this call. This feature is available5 only if your administrator has set up the phone system to trace and track malicious calls and there is6 an attendant or controlling user to oversee the trace.7

Procedure8

1. During an active call, scroll right from the

2. If necessary, scroll down to MCT and press OK or just press the corresponding line button to10 start the trace.11

An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates12 MCT.13

Important:

Some countries, states, and localities have laws that determine if and under what14 circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,15 you must understand and comply with these laws.16

isual alert for an encrypted call18

While using your deskphone, you can now see whether an incoming or an outgoing call is19 encrypted. The secure status is indicated by the secure icon, a padlock, on the active call20 appearance.21

Note:

The secure icon appears only if a two-party call is encrypted. For 9608/9608G deskphones, even if22 you have set the screen width of your deskphone to half, the deskphone shows the secure icon.23

Phone screen to access the Features menu.9

Activating EC500 for simultaneous ringing on multiple phones25

Procedure26

1. From the Phone screen, gain access to the Features

2. Scroll to EC500 and press OK/Select or the corresponding line button.28

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screen.27

1:10 AM (UTC)

About Features

Extending a call to your cell phone (EC500)2

Procedure3

1. During an active call, gain access to the Features screen.4

2. Scroll to Extend Call , and press

3. Answer the call on your cell phone.6

The call remains active on your deskphone, so you can switch back to your deskphone at7 any time.8

OK to forward the call to your mobile phone.5

Retrieving a voice mail10

About this task11

Use this procedure to listen to your voice mail messages. The Message button and the Message12 Wait Indicator at the upper right corner of the phone glows red to indicate that you have a voice13 mail.14

Before you begin15

• Ensure that the system administrator configures the voice mail for your extension.16

• Get the User ID and password of your voice mail from your system administrator.17

Procedure18

To log in to your voice mail, press the Message button.19

2. Follow the voice prompts to playback your voice messages.20

About Hotline22

You can use the Hotline feature to dial a preconfigured number that your system administrator has23 already set for you.24

To dial the hotline number, lift your handset, or press SPEAKER headset, press HEADSET. The deskphone automatically dials the number that your system26 administrator has configured for you.27

About T

If the administrator configured the T deskphone to:31

October 2017 Using A

eam Button29

eam Button feature for your deskphone, you can monitor another30

•

See if the monitored deskphone redirects calls to another deskphone.32

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. Alternatively, if you are using a25

Customizing Settings

• See if the monitored deskphone has an active call.1

• Answer any of the calls that are ringing on the monitored deskphone.2

• Make a speed dial call to the monitored deskphone by pressing the Team Button softkey when3 the monitored deskphone does not have an active call.4

• Transfer an active call to the monitored deskphone by pressing the Team Button softkey.5

The call redirection feature, SAC, CFWD, or ECF, might be active on the monitored deskphone. The6 monitoring deskphone can override call redirection when speed dialing or transferring an active call7 to the monitored deskphone. The override feature ensures that the call made to the monitored8 deskphone rings on the monitored deskphone and is not routed to the redirected number.9

To override call redirection, the administrator must configure on SMGR:10

• The monitored deskphone setting that enables the monitoring deskphone to override call11 redirection directly or through a choice provided to the user12

• The monitoring deskphone setting that enables the deskphone to override the call redirection13 feature that is active on a monitored deskphone14

For more information to set the overriding permission on SMGR, see Administering Avaya Aura

System Manager.16

The following table shows different icons of the Team Button feature for the 9611G IP deskphone.17

Icon Indication

The monitored extension is idle.

The monitored extension is on another call.

The monitored extension is idle, but the user has forwarded all incoming calls to a different extension.

The monitored extension is on another call, and the user has forwarded all incoming calls to another extension.

The following table shows different icons of the Team Button feature for 9608/9608G deskphones.18

Icon Indication

The monitored extension is idle.

The monitored extension is on another call.

The monitored extension is idle, but the user has forwarded all incoming calls to a different extension.

The monitored extension is on another call, and the user has forwarded all incoming calls to another extension.

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About Features

Browser2

Your deskphone includes WML Web browser capability to use additional applications such as LDAP.3 The applications available through the browser vary depending on how your system administrator4 has configured your deskphone. For more information, contact your administrator.5

Gain access to the browser through Avaya Menu Menu, Web applications must be available for your deskphone.7

Using the WML browser9

Procedure10

1. Press Home.11

2. Scroll to Browser

3. Press Select or OK.13

The WML browser opens the home page.14

4. Scroll to the link that you want to view.15

5. Press OK to open the link.16

6. Perform any of the following actions:17

• To stop loading the current page, press Cancel.18

• To reload the current page, press Refresh.19

• To open the home page, press Home.20

.12

. If you do not see the Browser option on Avaya6

• To close the browser, press PHONE.21

• To edit a text in an application, use the right side call appearance buttons.22

Hunt Group Busy24

Using the Hunt Group Busy feature, users can opt-in or opt-out of the calls specific to the hunt25 group. A hunt group is a collection of users who handle similar types of calls. A user can be a part of26 multiple hunt groups.27

The Features screen displays the Hunt Group Busy buttons. Each Hunt Group Busy corresponds to a specific hunt group. The Hunt Group Busy button label includes a unique four-29 digit index for each group.30

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button28

Customizing Settings

Using Hunt Group Busy2

About this task3

Use the Hunt Group Busy buttons on the Features screen, to stop or start receiving calls from a4 particular hunt group.5

Procedure6

1. T

o stop receiving calls from a particular hunt group, tap the corresponding Hunt Group7

Busy button.8

2. To turn off the Hunt Group Busy feature for a particular hunt group and start receiving calls,9 tap the corresponding Hunt Group Busy button.10

About forwarding calls12

You can forward your incoming calls to another number or to voice mail. When the Forward button13 light is on, one or more of the forwarding features are active. The forwarding features available on14 your phone depend on the options your administrator has set. For more information about the15 options available on your extension, contact your administrator.16

Activating Send All Calls18

Procedure19

Gain access to the Features

Scroll to choose Send All Calls.21

Press Select or the corresponding line button to activate the feature.22

screen.20

Activating call forwarding24

Procedure25

1. Gain access to the Features screen.26

Scroll to choose Call Forward.27

3. Press Select or the corresponding line button.28

4. Enter the destination number to which you want to forward your calls.29

5. Press Enter.30

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About Features

Note:

You can view the call originator when the call forwarding chain has two or more1 participants. This feature works if your administrator has configured the related2 parameter.3

Disabling call forwarding5

About this task6

Use this task to turn off any call forwarding feature that you activated.7

Procedure8

1. Press the right navigation button to gain access to the Features screen.9

Select the active call forwarding feature that you want to turn off.10

3. Press OK or the line button on which the call forwarding feature appears.11

Enabling call forwarding when your line is busy or you do not13 answer14

About this task15

Use this task to set a number to which your calls are forwarded when your line is busy or when you16 do not answer a call. You must enter the telephone number where the calls are forwarded each time17 you enable this feature.18

Procedure19

1. From the Phone Screen, gain access to the Features screen.20

Press Select to choose Call Fwd Busy/No Ans.21

3. Enter the number to which you want to forward your calls.22

4. Press Enter or OK button to turn call forwarding off if it is already on.23

Setting rules for enhanced call forwarding25

About this task27

ou can use this feature to forward the incoming calls on your deskphone to various destination28

Y numbers based on call type and call state.29

Procedure30

1. From the feature list, select Enhanced Call Forward.31

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Customizing Settings

The deskphone displays a list of enhanced call forwarding rules.1

2. Select the required rules from the following list, and enter the corresponding numbers.2

• Forward all calls:3

• Internal [Enter Number]4

• External [Enter Number]5

• Forward when busy:6

• Internal [Enter Number]7

• External [Enter Number]8

• Forward when no answer:9

• Internal [Enter Number]10

• External [Enter Number]11

If you have configured a number for any of the rules, the deskphone displays that number in12 place of the text Enter Number.13

3. Press Save to save the destination number.14

4. Perform one of the following actions:15

• To activate forwarding for a rule, press Turn on for that rule.16

• To activate forwarding for all the rules, press All on.17

Editing a rule18

Procedure19

1. Access the Enhanced Call Forward feature from the Features screen.20

2. Select the rule that you want to edit and press Edit.21

3. Enter the destination number using the numeric keypad.22

4. Press Save.23

Turning off a rule24

Procedure25

1. Access the Enhanced Call Forward feature from the Features screen.26

2. Select the rule that you want to turn off.27

3. Press Turn off.28

4. To turn off all the active rules, press All off.29

5. Press Exit.30

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Setting up speed dialing

Setting up speed dialing1

Procedure2

1. Press Home.3

2. Press Select to select Options & Settings > Assign Speed Dial Entries.4

3. Scroll and press Assign to select the required unassigned line.5

4. Press Select to select the number that you want to assign.6

Setting up favorites7

About this task8

Use this task to create a list of favorite contacts or features for quick access. You can include up to9 nine favorite items in the favorite list.10

Procedure11

1. Press Avaya Home.12

2. Press Select > Options & Settings > Assign Favorites Entries.13

3. Press Contacts or Features to select and set the favorites .14

Personalizing labels15

About this task16

You can change the labels that the phone displays for your extensions, features, and the system17 numbers or speed dial buttons. For example, you can change the label for your extension to My18 Line. If you have a button module attached to your deskphone, you can change any of those labels.19 For example, you can change a Help Desk extension to read Help Desk.20

Procedure21

Press Home.22

Note:

To edit a label on an attached Avaya SBM24 Button Module, press the Edit button on23 the module and proceed to Step 10.24

Select Options & Settings.25

3. Press Select or OK.26

4. Select Application Settings.27

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Customizing Settings

5. Press Select or OK.1

6. Select Personalize Labels.2

7. Press Select or OK.3

8. Select the label you want to edit.4

If the label you want to edit is on the Features menu, scroll down past your call5 appearances, and select the feature you want to edit. If the label you want to edit is on the6 System Numbers menu, scroll to right and select the system number label you want to7 personalize.8

9. Press Edit.9

10. Type a new label without any comma (,).10

Press More then Clear to clear all text fields and start again.11

11. Press Save or OK.12

12. (Optional) To revert to the default button labels, select Home > Options & Settings >13 Application Settings > Restore Default Button Labels.14

a. Press Select.15

b. Press Default.16

Screen and Sound Settings17

Adjusting the brightness or contrast of the display19

About this task20

Use this task to adjust the brightness and contrast of deskphone screen or button module as21 applicable. Contrast adjustment applies only to a deskphone with a black and white display or a22 button module attached to a deskphone with a color display screen. You cannot adjust the contrast23 of a deskphone with a colored display.24

Procedure25

1. Press

2. Press Select to select Options & Settings > Screen & Sound Options.27

3. Press Brightness or Contrast.28

Home.26

4. Select Phone or an attached button module as applicable.29

5. Use the arrow keys to increase or decrease the brightness or contrast.30

6. Press Save.31

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Screen and Sound Settings

Setting the text size2

About this task3

Use this task to change the size of the text. The large text option is available only for the English4 language.5

Before you begin6

You can use the procedure only if the administrator enables the option for your deskphone.7

Procedure8

1. Press Home

2. Press Select to select Options & Settings > Screen & Sound Options > Text Size.10

3. Press Change to select one of the following:11

• Normal: To set the default text size.12

• Large: To set the large text size.13

4. Press Save.14

Setting a ring tone for your deskphone16

About this task17

Use this task to select a ring tone for incoming calls. Y ring tones. Classic ring tones are simple synthesized sounds. Rich ring tones are richer and more19 complex sounds.20

Procedure21

2. Press Select to select Options & Settings > Screen & Sound Options > Personalized23

Press

Ringing.24

Home

.22

ou can select from a range of classic and rich18

3. Press Change to select the required ring tone.25

4. Press Save.26

Setting a ring tone for incoming forwarded calls28

About this task29

Use this task to specify the ring tone that you want to hear for incoming calls that are forwarded to30 your deskphone. Y

•

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ou can hear the ring tone that you specified for the:31

DRAFT—October 27, 2017—11:10 AM (UTC)

vaya J169 / J179IP Phones SIP 59

Customizing Settings

• First deskphone that forwarded the call.1

Procedure2

1. Press Home.3

Press Select to select Options & Settings > Screen & Sound Options > Call Fwd Ring.4

3. Press Change to select one of the following:5

• Caller: To hear the ring tone that you specified for the caller.6

• Forwarder: To hear the ring tone that you specified for the first deskphone that forwarded7

4. Press Save.9

Setting a ring tone for Team Button11

About this task12

Use this task to set a ring tone for deskphones that you monitor.13

the call.8

Procedure14

1. Press Home

2. Press Select to select Options & Settings > Screen & Sound Options > Team Button16 Ring Type.17

3. Press Change to select the required ring tone.18

4. Press Save.19

.15

Setting a ring tone for a call pickup group21

About this task22

Use this task to select a ring tone for an audio alert on your deskphone for a call pickup group.23

Procedure24

Press

3. Press Change to select the required ring tone.28

Press

Type.27

Home.25

Select to select Options & Settings > Screen & Sound Options > Call Pickup Ring26

4. Press Save.29

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Screen and Sound Settings

Assigning specific ring tone to a contact2

You can configure the ringtone that your deskphone plays when your deskphone receives a call3 from a contact in your local phone book. Hence, when you receive an incoming call, you can identify4 the caller based on the ringer that your deskphone plays. If you have not specified a ringtone for a5 contact, the deskphone plays the default ringtone.6

Procedure7

1. Press CONT

2. Select the contact for which you want to assign a ring tone, and press Details.9

3. Press Edit.10

4. Scroll to Ringer.11

5. Press OK.12

6. Use the Up and Down navigation keys to choose the ring tone of your choice and press OK.13

7. Press Back.14

8. Press Save.15

ACTS.8

Setting an alert for a call pickup group17

About this task18

Use this task to set a call pickup group alert on your deskphone. The call pickup group alert19 provides a visual or an audio alert on your deskphone when a member in your call pickup group20 gets a call.21

Procedure22

Press

Home

.23

Press Select to select Options & Settings > Screen & Sound Options > Call Pickup24

2. Indication.25

3. Press Change to select one of the following:26

• Audible: Provides an audio alert.27

• Visual: Provides a visual alert.28

• Both: Provides both audio alert and visual alert.29

• None: Provides no call pickup alert.30

4. Press Save.31

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Customizing Settings

Changing the background logo2

About this task3

If your system administrator has set up an alternate background choice, you can change the logo4 your screen displays. Logos are not available on 9608 deskphones.5

Note:

Your system administrator can also change the background logo through the settings file.6

Procedure7

1. Press Home.8

2. Press Select to select Options & Settings > Screen and Sound Options > Background9 Logo.10

3. Use the Right/Left arrows to select the required logo.11

4. Press Save.12

urning button click sounds on and off14

About this task15

Use the procedure to turn of

f button click sound.16

Procedure17

Press

2. Press Select to select Options & Settings > Screen & Sound Options > Button Clicks.19

3. Press Change to turn sound on or off.20

4. Press Save.21

urning error tones on or off23

our deskphone beeps if you make a mistake or take an action that is not allowed. If you do not24

want to hear error beeps, set your error tone to Of

Home.18

Procedure26

Press Home.27

f.25

2. Press Select to select Options & Settings > Screen & Sound Options > Error Tones.28

3. Press Change to turn error tones on or off.29

4. Press Save.30

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Screen and Sound Settings

Setting key repeat delay2

About this task3

Use this procedure to set the time for which you must press the navigation key to start the auto4 repeat process. You can select from the following options:5

• No Repeat6

• Default7

•

Short8

• Long9

• Very Long10

Procedure11

1. Press Home.12

2. Press Select to select Options & Settings > Screen & Sound Options > Key Repeat13 Delay.14

3. Press Change to select the required option.15

4. Press Save.16

Enabling wireless headset bidirectional signaling18

Before you begin19

Check if the headset supports EHS signaling.20

Procedure21

1. Press Home.22

2. Press

3. Press Change to select one of the following options:24

Select to select Options & Settings > Call Settings > Headset Signaling.23

• Disabled: Disables signaling from the deskphone to the headset.25

• Switchhook and Alert: Activates the wireless link to the headset if you press Headset.26 When the deskphone receives an incoming call, you hear the alert tone in the headset.27

• Switchhook only: Activates the wireless link to the headset if you press Headset. When28 the deskphone receives an incoming call, you do not hear the alert tone in the headset.29

Turning Continuous Scrolling on or off31

About this task32

Use the procedure to control continuous scrolling feature for your deskphone.33

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Customizing Settings

Procedure1

1. Press Home.2

2. Press Select to select Options & Settings > Screen & Sound Options > Continuous3 Scrolling.4

3. Press Change to turn continuous scrolling on or off.5

4. Press Save.6

Changing the display language7

About this task8

Use this task to change the display language of your deskphone.9

Procedure10

1. Press Home.11

2. Press Select to select Options & Settings > Language & Region > Language.12

3. Press Select or OK button to change the language.13

4. Press Save.14

Setting the time format18

ou can change the way your deskphone displays the time on your

is either 12 or 24 hours.20

Procedure21

Press Home.22

2. Press Select to select Options & Settings > Language & Region > Time Format.23

3. Press Change to select the required time format.24

4. Press Save.25

Setting Advance Options

Setting Advance Options1

Turning automatic gain control on or off3

About this task4

The automatic gain control (AGC) automatically adjusts the audio output level to achieve a constant5 and better quality audio.6

Procedure7

1. Press Home

2. Press Select to select Options & Settings > Advanced Options > Automatic Gain9 Control.10

3. Select the Handset, Headset, or Speaker for which you want to turn AGC on or off.11

4. Press Change to turn AGC on or off.12

5. Press Save.13

Integrating other applications with your phone15

About this task16

If your administrator has set up this option, you can integrate Microsoft® Exchange Server calendar17 and contacts with your phone. First, establish your credentials by entering the user name and18 password you use for Microsoft Exchange Server email purposes and the domain of your Exchange19 Server

Procedure21

2. Press Select to select Options & Settings > Advanced Options > Exchange Integration.23

. After establishing your credentials, you can set your calendar preferences.20

Press

Home

.22

3. If you have already set up your credentials and do not want to change them, proceed to Step24

5. To establish or change your credentials, select Email Name & Password and enter the25 following:26

• Your Microsoft Exchange server email user name.27

• Your Microsoft Exchange server email password.28

• The domain of the server on which Microsoft Exchange runs.29

• Whether you want the deskphone to display a prompt to enter your user name and30 password every time you access Microsoft Exchange calendar on your phone. Press31 Change to change the setting as required.32

4. Press Save.33

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Customizing Settings

5. To set or change your calendar preferences, select Calendar and enter the following:1

• Whether or not you want your phone to activate the calendaring feature. Press Change to2 change the Use Exchange Calendar setting to Yes or No.3

• Whether or not you want your phone to remind you of items on your calendar. Press4 Change to change the Enable Exchange Reminder setting to Yes or No.5

• If you want to be reminded of calendar items, indicate in minutes how far in advance you6 want to get a reminder for your appointments. For example, setting the value to 120 will7 cause a reminder to appear two hours before the appointment start time and setting the8 value to 5 will cause a reminder to appear five minutes before the start time of9 appointment. Setting the value to 0 minutes will cause the reminder to be displayed at the10 start time of the appointment. To enter minutes, select More, then 123 and type the11 number of minutes.12

• Whether you want the appointment reminder to reappear after a “snooze” period in13 minutes you specify. For example, setting the Exchange Snooze Time value to 5 will14 cause a Reminder popup to reappear five minutes after you have “snoozed” it.15

• Whether or not you want to hear a tone with a reminder popup window. Press Change to16 change the Exchange Reminder Tone setting to Yes or No.17

6. To change your contacts preferences, select Contact and configure the following:18

• Whether or not you want your phone to remind you of items on your calendar. Press19 Change to change the Use Exchange Contacts setting to Yes or No.20

• Contact your administrator if you want to change the Exchange subscription period.21

7. Press Save to save your settings and preferences.22

Note:

When Exchange calendar is active, a Calendar label displays beneath your last call23 appearance on the Phone screen.24

Configuring Hearing Aid Compatibility26

Procedure27

Press

Press Select to select

2. Operation.30

3. Press Change to select one of the following options:31

Home.28

Options & Settings > Advanced Options > Handset Equalization29

• Default32

• Audio Opt for audio optimization33

• HAC Opt for hearing aid compatibility optimization34

4. Press Save.35

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Setting Advance Options

Setting headset profile2

Procedure3

1. Press Home.4

2. Press

3. Press Change or OK button to select the profile that matches your headset.6

For more information on headset profiles that Avaya supports, see the document Avaya one-7 X® 96X1 Series IP Deskphone Headset Profiles at the

4. Press Save.9

Select to select Options & Settings > Advanced Options > Headset Profile.5

Avaya Support website.8

Enabling Away Timer11

About this task12

Perform the following procedure for the deskphone to automatically update the presence status to13 Away after a predefined time.14

Procedure15

Press Home.16

2. Press Select to select Options & Settings > Advanced Options > Presence Integration.17

3. Select Away Timer and change the value to On.18

4. Select Away Timer Value.19

5. Enter the time in minutes. You can enter any value in the range of 5 to 999.20

6. Press Save.21

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Chapter 7: Related resources1

Documentation2

See the following related documents at http://support.avaya.com.3

Title Use this document to: Audience

Overview

Avaya Aura® Session Manager Overview and Specification

Avaya IP Office™ Platform Feature Description

Avaya IP Office™ Platform Solution Description

Implementing

Deploying Avaya Aura® Session Manager

Upgrading Avaya Aura® Session Manager

Deploying Avaya Aura® System Manager on System Platform

See characteristics and capabilities, including feature descriptions, interoperability, performance specifications, security and licensing requirements of the Avaya Aura® Session Manager.

See information about the feature descriptions.

See information about how the products and services that interoperate with this solution.

See the installation procedures and initial administration information for Avaya Aura Session Manager.

See upgrading checklists and procedures. For people who

See the installation procedures and initial administration information for Avaya Aura System Manager.

For people who want to gain a high-level understanding of the

vaya Aura® Session

A Manager features, functions, capacities, and limitations.

For people who perform system administration tasks.

For people who want to gain a high-level understanding of the IP Office features, functions, capacities, and limitations.

For people who install, configure, and verify Avaya Aura Session Manager on Avaya Aura® System Platform.

perform upgrades of Avaya Aura® Session Manager.

For people who install, configure, and verify Avaya Aura

Table continues…

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Documentation

Title Use this document to: Audience

System Manager on Avaya Aura® System Platform at a customer site.

Avaya IP Office™ Platform SIP

elephone Installation Notes

See the installation procedures and initial administration information for IP Office SIP telephone devices.

For people who install, configure and verify SIP telephone devices on IP Office.

Administering

Administering Avaya Aura® Session Manager

Administering Avaya Aura® System Manager

See information about how to perform Avaya Aura® Session Manager administration tasks including how to use management tools, how to manage data and security, an how to perform periodic maintenance tasks.

See information about how to perform Avaya Aura® System Manager administration tasks including how to use management tools, how to manage data and security, an how to

For people who perform Avaya Aura Session Manager system administration tasks.

For people who perform Avaya Aura System Manager administration tasks.

perform periodic maintenance tasks.

Administering Avaya IP Office Platform with Manager

™

See information about short code configurations for the feature list

For people who need to access IP Office features using short codes.

Administering Avaya IP Office Platform with Web Manager

™

See information about IP Office Web Manager administration tasks including how to use the management tool, how to manage data and security, and how to perform

For people who perfrom IP Office Web Manager administration tasks.

maintenance tasks.

Maintaining

Maintaining Avaya Aura® Session Manager

See information about the maintenance tasks for Avaya Aura® Session Manager.

For people who maintain Avaya Aura Session Manager.

Troubleshooting Avaya Aura Session Manager

Using Avaya IP Office™ Platform System Status Application

See information for troubleshooting Avaya Aura® Session Manager, resolving alarms, replacing hardware, and alarm codes and event ID descriptions.

See information about the maintenance tasks for System Status Application.

For people who troubleshoot Avaya Aura® Session Manager.

For people who maintain System Status Application.

Using Avaya IP Office™ Platform System Monitor

See information about the maintenance tasks for SysMonitor.

For people who maintain SysMonitor.

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Related resources

Finding documents on the Avaya Support website2

Procedure3

1. Navigate to http://support.avaya.com/.4

2. At the top of the screen, type your username and password and click Login.5

3. Click Support by Product >

4. In Enter your Product Here, type the product name and then select the product from the7 list.8

5. In Choose Release, select an appropriate release number.9

6. In the Content Type filter, click a document type, or click Select All to see a list of all10 available documents.11

For example, for user guides, click User Guides in the Content Type filter. The list displays12 the documents only from the selected category.13

7. Click Enter.14

Documents.6

Viewing Avaya Mentor videos15

Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya16 products.17

About this task18

Videos are available on the Avaya Support website, listed under the video document type, and on19 the Avaya-run channel on YouTube.20

Procedure21

• To find videos on the Avaya Support website, go to http://support.avaya.com and perform one22 of the following actions:23

- In Search, type Avaya Mentor Videos to see a list of the available videos.24

- In Search, type the product name. On the Search Results page, select Video in the25 Content Type column on the left.26

• To find the Avaya Mentor videos on YouTube, go to www.youtube.com/AvayaMentor and27 perform one of the following actions:28

- Enter a key word or key words in the Search Channel to search for a specific product or29 topic.30

- Scroll down Playlists on the website.32

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, and click the name of a topic to see the available list of videos posted31

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Support

Note:

Videos are not available for all products.1

Support2

Go to the Avaya Support website at http://support.avaya.com for the most up-to-date3 documentation, product notices, and knowledge articles. You can also search for release notes,4 downloads, and resolutions to issues. Use the online service request system to create a service5 request. Chat with live agents to get answers to questions, or request an agent to connect you to a6 support team if an issue requires additional expertise.7

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Avaya J179 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Purpose2

Phone overview2

Physical layout1

Logging in to your phone2

Locking and unlocking your deskphone15

Logging out of your phone

Making a call2

Calling a person from the contacts list9

Making a call using edit dialing18

Autodialing a pre-assigned number

Calling a person from the call history11

Redialing a number19

Speed dialing a person1

Answering a call6

Ignoring an incoming call17

Speed dialing to a monitored extension22

Putting a call on hold

Muting a call18

Answering an active call on a monitored extension1

Picking up a call to another call pickup group6

Picking up a call to another extension15

Answering a call for a call pickup group member24

Interrupting a call with a whisper page

Making a blind transfer18

Viewing the status of monitored stations19

Excluding others from bridging on to your call24

Making an outgoing call on a bridged line

Answering a call on a bridged line19

Joining a call on a bridged line1

Independent alerting for each bridged call appearance5

Transferring a call to a monitored deskphone17

Making an attended transfer

Making an unattended transfer5

Handling a call by using MDA

Making a call using a Click to dial link15

Making a call using URI dialing21

Making an emergency call7

Recording a call12

Parking a call

Unparking a call6

Dialing an E.164 number12

Handling Conference Call18

Using the conference feature20

Adding a person to an active call22

Adding a person on hold to a conference call6

Putting a conference call on hold14

Dropping the last participant from a conference call19

Viewing the details for a conference30

Call History

Turning off call history15

Viewing the call history9

Adding an entry from the call history to your contacts list18

Removing an entry from call history26

Handling Contact List

Clearing all call history entries2

Using the contacts feature13

Adding a new contact20

Editing a contact10

Searching for a contact19

Extended searching2

Viewing the details for a contact22

Accessing Exchange contacts31

Making an auto intercom call6

Initiating a group page20

Calling someone in your intercom group2

Presence2

Viewing contact presence status15

Changing the presence status20

Enabling SAC when DND is active

Options & Settings2

Setting redial options2

Configuring visual alerts14

Displaying the Phone screen on dialing24

Displaying the Phone screen on receiving a call4

Setting the audio path15