Avaya IP Telephone File Server Service Guide
Avaya IP Telephone File Server Application Reference Guide
16-601433
Issue 3
July 2007
© 2007 Avaya Inc.
All Rights Reserved.
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questions about your product. The support telephone number
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Software License
USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER’S
ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL
LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE AT
http://support.avaya.com/LicenseInfo/
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RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN
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Avaya grants End User a license within the scope of the license types
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which the license is granted will be one (1), unless a different number of
licenses or units of capacity is specified in the Documentation or other
materials available to End User. “Designated Processor” means a single
stand-alone computing device. “Server” means a Designated Processor that
hosts a software application to be accessed by multiple users. “Soft w are”
means the computer programs in object code, originally licensed by Avaya and
ultimately utilized by End User, whether as stand-alone Products or
pre-installed on Hardware. “Hardware” means the standard hardware
Products, originally sold by Avaya and ultimately utili zed by End User.
License Type(s):
Designated System(s) License (DS). End User may install and use each copy
of the Software on only one Designated Processor, unless a different number
of Designated Processors is indicated in the Documentation or other materials
available to End User. Avaya may require the Designated Processor(s) to be
identified by type, serial number, feature key, location or other specific
designation, or to be provided by End User to Avaya through elect roni c mean s
established by Avaya specifically for this purpose.
Third-party Components
Certain software programs or portions thereof included in the Product may
contain software distributed under third party agreements (“Third Party
Components”), which may contain terms that expand or li mit rights to use
certain portions of the Product (“Third Party Terms”). Information identifying
Third Party Components and the Third Party Terms that apply to them is
available on Avaya’s Web site at:
http://support.avaya.com/ThirdPartyLicense/
and search for the document number in
(“GENERAL LICENSE TERMS”). IF
Interference
Using a cell, mobile, or GSM telephone, or a two-way radio in close proximity to
an Avaya IP Telephone might cause interference.
Licensing
The IP Telephone File Server Application is provided under license terms
defined in the distribution package. Refer to the file Avaya_License.txt in the
installation directory.
You will be prompted to accept the Avaya license terms during the installation
and/or download. By accepting the license terms during the installation, you
agree to be bound by its terms. If you do not wish to be bound by the license
terms, you should decline the license terms and the installation will abort.
Warranty
In principle the software is provided on a free to use, but without any implied
warranty basis and is unsupported unless explicitly agreed otherwise by A vaya
in writing. Contact Avaya Global Services for information on the range of
product support offers.
Trademarks
All third party trademarks are acknowledged.
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Modes of Operation. . . . . . . . . . . . . . . . . . . . . . . 9
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Basic Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Use Case Scenario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Basic Server + File Server Client . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Use Case Scenario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Central File Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Use Case Scenario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Both Basic Server and Central File Server. . . . . . . . . . . . . . . . . . . . . . 13
Use Case Scenario. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Chapter 3: File Locations . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Individual Server Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
TFTP Server with Default Port 69. . . . . . . . . . . . . . . . . . . . . . . . . . . 15
FTP Server Using Default Ports 21/20 . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing the File Server Application from an FTP Client Program. . . . . . 17
HTTP/HTTPS Servers with Default Ports 411/81/80 . . . . . . . . . . . . . . . . . 17
Chapter 4: Installing the Linux Server . . . . . . . . . . . . . . . . . . . 19
Linux Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
MV_IPTel .ini Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sample .ini File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 5: Installing the Windows Server . . . . . . . . . . . . . . . . . 27
Windows Directory Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
MV_IPTel .ini Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Sample .ini File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Chapter 6: Optimizing the Server. . . . . . . . . . . . . . . . . . . . . . 35
WatchDog Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
HeartBeat Redundant Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Updating Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
FTP File Server Backup Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Backup Using the IP Telephone File Server Application as a File Server . . . 39
Backup Using Automatic Archive . . . . . . . . . . . . . . . . . . . . . . . . 39
Improving TFTP Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Issue 3 July 2007 3
Contents
IP Access Control Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Overriding Downloads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Scanning IP Telephone Firmware. . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Copying CDR/BCMS Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Chapter 7: Maintaining Operations and Troubleshooting . . . . . . . . 45
Maintaining Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Checking Linux Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Checking Windows Operation . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Checking Application Status . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Chapter 8: DHCP Server Administration. . . . . . . . . . . . . . . . . . 51
Chapter 9: HeartBeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
How HeartBeat Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
MV_IPTelD Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Basic Assumptions for Easy Installation . . . . . . . . . . . . . . . . . . . . 54
Disabling Auto-Start of the Daemon . . . . . . . . . . . . . . . . . . . . . . . 55
SNMP Configuration of IP Telephones. . . . . . . . . . . . . . . . . . . . . . 55
HeartBeat Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . 55
Configuration File: ha.cf. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuration File: haresources . . . . . . . . . . . . . . . . . . . . . . . . . 56
Configuration File: authkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Controlling HeartBeat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing and Configuring RSYNC . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Enabling the RSYNC Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
RSYNCD.CONF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
RSYNCHOURLY.SH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Network Time Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
NTP.CONF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
4 Avaya IP Telephone File Server Application Reference Guide
Chapter 1: Introduction
The Avaya IP Telephone File Server Application provides IP telephone support as well as
administrative server support.
For the IP telephones, the application provides the following:
● An HTTP server to support:
- configuration file and firmware downloads to Avaya one-X™ Deskphone Edition 9600
Series IP Telephones,
- configuration file and firmware downloads to Avaya 4600 Series IP Telephones, and
- backup/restore of user-specific data for Avaya one-X™ Deskphone Edition 9600 Series
IP Telephones.
● An HTTPS server to support:
- configuration file downloads to Avaya one-X™ Deskphone Edition 9600 Series IP
Telephones, and
- configuration file downloads to Avaya 4600 Series IP Telephones.
● A TFTP server to support:
- configuration file and firmware downloads to Avaya 4600 Series IP Telephones.
● An FTP server to support:
- backup/restore of user-specific data for Avaya 4600 Series IP Telephones.
To support administrative functions, the application provides the following:
● Linux or Windows operating system versions run as Daemons/Services.
● Web-based status and administration capability.
● Detailed logging.
● TFTP “session” control for 4600 Series IP Telephones, to improve download reliability.
● SNMP lookup for anonymous, yet secure FTP login with zero administration, for 4600
Series IP Telephones only.
● IP address list control for selective downloading.
● Secure Web management option using HTTPS.
● Secure backup/update file server mode using TLS.
● Multi threading for server level performance.
● Optional “scanning” of installed IP Telephone firmware versions.
Issue 3 July 2007 5
Introduction
Combine the Avaya IP Telephone File Server Application with the DHCP functions of a RedHat
Linux or Windows server for a single server solution for 4600 and 9600 Series IP Telephone
system setup requirements.
Important: This document covers the 4600 Series IP Telephones and the 9600 Series IP
Figure 1: Operational Concept
!
Important:
Telephones. References to TFTP and FTP apply only to 4600 Series IP
Telephones. References to HTTP and HTTPS apply to both series of telephones,
except for HTTP backup/restore, which applies only to 9600 Series IP
Telephones.
HTTPS capabilities can only be used in conjunction with a valid Avaya certificate.
The Avaya IP Telephone File Server Application is now distributed with a default
Avaya certificate compiled into the executable. Additional third party certificates
can also be supported via their inclusion in the 'MV_IPTel/certs' directory.
However, it should be noted that Avaya end-points do not currently provide
support for third party certificates. Therefore, by default, the 'MV_IPTel/certs'
directory should be left empty.
6 Avaya IP Telephone File Server Application Reference Guide
There are specific application extensions to:
● Define which IP addresses can download software for initial, limited deployment testing.
● Proactively monitor the server with a dedicated WatchDog process.
● Provide a highly available server pair under Linux using HeartBeat.
● Unpack and distribute IP telephone firmware automatically using secure HTTPS protocol.
● Use secure HTTPS protocol to back up user data to central file servers.
The core File Server Application works with two optional supporting applications:
● MV_Manager, which provides Web-based administration, and
● MV_WatchDog, which monitors the health of the server application.
Issue 3 July 2007 7
Introduction
8 Avaya IP Telephone File Server Application Reference Guide
Chapter 2: Modes of Operation
Introduction
You can configure the IP Telephone File Server Application to operate in any of five ways:
● As a basic HTTP/HTTPS server for 9600 Series IP Telephones,
● As a basic TFTP/FTP/HTTP/HTTPS server for 4600 Series IP Telephones,
● As a basic server plus a file server client to send FTP backup and telephone firmware
update requests to/from a central file server over TLS,
● As the central file server for the Enterprise,
● As both a basic server and central file server at the same time.
The following diagrams depict the architecture and typical application scenarios.
Issue 3 July 2007 9
Modes of Operation
Basic Operation
Figure 2: Mode 1 - Basic Operation Mode
Use Case Scenario
Use the basic operation mode to:
● Download configuration files like the 96xxupgrade.txt and 46xxsettings.txt files to the
telephones using HTTPS,
● Download software code files, for example, .bin, to the telephones using HTTP,
● Manage the server files locally, and
● Manage and monitor the server remotely using a standard Web browser.
10 Avaya IP Telephone File Server Application Reference Guide
Basic Server + File Server Client
Figure 3: Mode 2 - Basic Server plus File Server Client Mode
Basic Server + File Server Client
Use Case Scenario
Use the basic server plus file server client to:
● Function as a central Linux server delivering/backing up files,
● Provide a mix of Linux and Windows servers,
● Periodically request firmware updates from primary/secondary file servers,
● Automatically unzip new software to a ready for distribution state,
● Periodically store user data backup files on the central file server, and
● Trigger central user data backup and restore requests from the file server for backup
(4600 Series IP Telephones only) and network hot desking.
Issue 3 July 2007 11
Modes of Operation
Central File Server
Figure 4: Mode 3 - Central File Server Mode
Use Case Scenario
Use the central file server for the client mode to:
● Act as the central server, delivering update files and storing backing up files,
● Provide a mix of Linux and Windows servers,
● Use TLS for distribution security,
● Optionally request Client Authentication when using TLS for backup/restore.
Note:
Note: Authentication is not supported for configuration or software file downloads.
12 Avaya IP Telephone File Server Application Reference Guide
Both Basic Server and Central File Server
Both Basic Server and Central File Server
Figure 5: Mode 4 Basic Server and Central File Server Mode
Use Case Scenario
Use the basic server and central file server combination mode to:
● Incorporate the features of Modes 1, 2, and 3,
● Offer peer to peer, highly distributed network configurations, and
● Mix and match Windows & Linux servers while remaining operating system independent.
Issue 3 July 2007 13
Modes of Operation
14 Avaya IP Telephone File Server Application Reference Guide
Chapter 3: File Locations
Individual Server Descriptions
The basic central server architecture uses a standard Red Hat Linux or Windows server
installation.
The sections in this chapter define the default locations for files. Avaya recommends that you
use these default locations. Note also that the port numbers used are those used by default in
the IP Telephone download process. The port numbers can be reassigned as needed for testing
or another use.
The Avaya one-X™ Deskphone Edition for 9600 Series IP Telephones Administrator Guide
defines settings for the actual 9600 Series IP Telephone data files. The 4600 Series IP
Telephone LAN Administrator Guide defines settings for the actual 4600 Series IP Telephone
data files. The IP Telephone File Server Application servers replace all the equivalent servers
described in these administrator guides. By providing a multi threaded approach, the application
leverages that IP telephones can be programmed to search multiple servers/protocols on boot
up. This leverage can provide more resilience or define more granular file delivery to the
telephones.
TFTP Server with Default Port 69
The TFTP server function delivers configuration and firmware files to 4600 Series IP
Telephones. These settings and files are normally stored in the TFTPdata directory of the
application hierarchy by default:
For Linux: /opt/ecs/mvuser/MV_IPTel/data/TFTPdata
For Windows: c:/Program Files/Avaya/MV_IPTel/data/TFTPdata
Devices can access this directory with the TFTP protocol to retrieve the appropriate files.
Note:
Note: TFTP is exactly that – trivial and not robust. See Improving TFTP Reliability on
page 40 for options to improve download reliability by limiting connected clients
by number or IP address and to allow notional “timed sessions.”
Issue 3 July 2007 15
File Locations
FTP Server Using Default Ports 21/20
The FTP server backs up individual 4600 Series IP Telephone user data such as screen
settings and speed dial data. The data is stored in “data” directory by default:
For Linux: /opt/ecs/mvuser/MV_IPTel/data/FTPdata
For Windows: c:/Program Files/Avaya/MV_IPTel/data/FTPdata
Configuring 4600 Series IP Telephones for FTP backup/restore operation requires providing
the FTP server IP address and optionally, a directory path, either in the settings file or by user
input. Also, for additional security, the user must input a user name and a password. The
Avaya IP Telephone File Server Application reduces the administration requirement to supplying the FTP address only, which should be downloaded from the settings file. Instead of
requiring individual directories, user names and passwords, the FTP server interrogates the
telephone during a backup or restore for its extension number using SNMP. The ob vio us p r erequisite is that the user has logged in using their IP telephone credentials, which is mandatory to access these functions.
Note:
Note: To simplify administration, only the FTP server address needs to be specified in
the IP telephone settings file.
Note:
Note: Remember to program the IP Telephone File Server Application server address
as a valid SNMP query source in the 46xxsettings.txt file.
The user data is stored and restored by combination of phone extension and phone type
retrieved in the SNMP query . Consequently, users can store personal settings and retrieve them
in a hot-desking environment, since the data is associated with their personal extension number
and not the physical phone instrument.
The Avaya IP Telephone File Server Application mode of operation provides additional security,
since only an IP telephone responding correctly to the SNMP challenge during the storage
process can either store or retrieve files. This allows the use of simple anonymous FTP logins,
for example, not setting user name/password in each phone, to vastly simplify user
administration.
The FTP server also has a Super User mode to allow storage of application files. Access is
limited only to the IP Telephone File Server Application subdirectories. This provides an
alternative method of storing files on the server.
16 Avaya IP Telephone File Server Application Reference Guide
HTTP/HTTPS Servers with Default Ports 411/81/80
Avaya recommends using a specialist FTP client program such as Cute FTP or WS_FTP to
access the IP Telephone File Server Application FTP server. The more explicit messages
provided regarding log in and change of working directory status provide better user feedback
than trying to use FTP mode in something like Windows File Explorer. Use of Explorer is
currently supported for the Windows server version only.
The servers have comprehensive logging cap abilities for tracing p roblems and can be re motely
interrogated for status using a built-in HTTP status server.
Note:
Note: Remember to program the 46xxsettings.txt file to allow SNMP query access to
the phone from the File Server Application server. The IP Telephone File Server
Application invokes NetSNMP on Linux to retrieve this data from the telephone.
Accessing the File Server Application from an FTP Client Program
Set your FTP client to use the current Super User name and password. Set the operating
system type of the File Server application server to which you are you are connecting. By
default you are placed in what is considered the “home” directory, for example, /opt/ecs/
mvuser/MV_IPTel/ for Linux or c:\Program Files\Avaya\MV_IPTel for Windows.
Successful connection provides the directory list. However, since you can work only in the File
Server application subdirectories, explicitly change (CWD) to the directory you want to use afte r
successful login. For example, CWD data/FTPdata changes to the Linux subdirectories or
CWD data\FTPdata changes to the Windows subdirectories.
HTTP/HTTPS Servers with Default Ports 411/81/80
Both 9600 Series IP Telephones and 4600 Series IP Telephones support HTTP, and by default,
use the following port assignments:
● Port 41 1 for TLS d ownload of configuration files from the IP addresses listed in the system
parameter TLSSRVR.
● If configuration file download succeeds, the telephones then attempt to obtain firmware
files from Port 81 from the IP addresses listed in the system parameter HTTPSRVR.
● If the attempt to get firmware files fails, the telephones then use Port 80.
● If the system parameter TLSSRVR is null, Port 80 is used with the IP addresses listed in
the system parameter HTTPSRVR for all file downloads.
Issue 3 July 2007 17
File Locations
The HTTP server function delivers configuration and firmware files to IP telephones. By default,
these settings are stored in the HTTPdata directory of the application hierarchy:
A secure download option is also available with an HTTPS server – which uses these defaults
instead:
For secure operation, the File Server application supports TLS and specifica lly, the authenticate
only mode used by Avaya IP Telephones. In addition, the older SSLV3 and SSLV2 pro tocols are
supported but not enabled by default.
For Linux: /opt/ecs/mvuser/MV_IPTel/data/HTTPdata
For Windows: c:/Program Files/Avaya/MV_IPTel/data/HTTPdata
For Linux: /opt/ecs/mvuser/MV_IPTel/data/HTTPSdata
For Windows: c:/Program Files/Avaya/MV_IPTel/data/HTTPSdata
18 Avaya IP Telephone File Server Application Reference Guide
Chapter 4: Installing the Linux Server
Use Red Hat Package Manager (RPM) to install the application on Red Hat Linux Enterprise
Linux V3.0, Update 4 or 5.
Note:
Note: The application has also been tested on Red Hat versions 8 and 9, and Fedora
Versions 1 and 2. Issues might arise with older Red Hat versions like 2.1.
A standard server installation is used but the secure FTP mode uses “net-snmp”. Both
“net-snmp” and “net-snmp-utils” rpms must be installed.
The File Server application software is supplied as an installation script with the name:
● MV_IPTel_Install.sh for the core package, or
● MV_IPTel_Full.sh for the version containing HeartBeat.
To install the application:
1. Log in as root.
2. Copy the script to a convenient directory like /tmp.
3. Enter chmod + 760 MV_IPTel_Install.sh or MV_IPTel.Full.sh, as applicable.
4. Enter ./MV_IPTel_Install.sh or MV_IPTel.Full.sh, as applicable.
The script installs all the binaries and necessary files including adding the daemon to the startup
service list. During the installation, you are prompted to accept the license terms and decide
whether to install HeartBeat. The script uses an embedded RPM package.
Note:
Note: The Linux daemons run with root privileges, but the home directory is under
the mvuser account. The data subdirectories are the only directories accessible
to the IP telephones. The IP telephones are verified with the SNMP challenge by
default. The Update capability automatically expands and installs a new release
of IP Telephone firmware downloaded from the Avaya Web site, http://
www.avaya.com/support. Update any of the data files in the Linux directory with
any Linux utility valid for the mvuser login. Avaya recommends using secure
sockets applications, for example, scp or sftp to modify files on the server.
Alternatively you can try the IP Telephone File Server Application update service.
The update capability allows a new relea se of IP telephone firmware downloaded
from the Avaya support Web site to be automatically expanded and installed in
the correct directories. It is up to the system administrator to decide whether a
small change is required or a complete new load of IP telephone software is to be
made available.
Issue 3 July 2007 19
Installing the Linux Server
Linux Directory Structure
Verify that the installation has created the directory structure shown in Table 1.
Table 1: Linux Directory Structure
Directory Application & function
/opt/ecs/mvuser/MV_IPTel/bin MV_IPTelD:
Runs FTP, HTTP, HTTPS and FTPS servers
together with a built-in HTTP status server.
MV_IPTel.ini:
Text file containing configuration options.
Avaya_License:
Text file containing the license terms.
/opt/ecs/mvuser/MV_IPTel/FTPdata Storage for 4600 Series IP Telephone text files.
Archives are stored by Month in gzip files in sub
directories.
/opt/ecs/mvuser/MV_IPTel/TFTPdata Storage for 4600 Series IP Telephone application
files and the setting for TFTP download.
/opt/ecs/mvuser/MV_IPTel/data/HTTPdata Storage for application files and the setting for
HTTP download.
/opt/ecs/mvuser/MV_IPTel/data/HTTPSdata Storage for application files and the setting for
HTTPS download.
/opt/ecs/mvuser/MV_IPTel/data/Scan Storage for MV_Scan_Console output.
/opt/ecs/mvuser/MV_IPTel/certs MV_IPTel PEM X509 certificate & private key files.
/opt/ecs/mvuser/MV_IPTel/log MV_IPTel Log files – limited by size.
/opt/ecs/mvuser/MV_WatchDog/bin MV_WatchDogD:
Runs a watchdog service for all enabled servers.
MV_WatchDog.ini:
Text file containing configuration options.
/opt/ecs/mvuser/MV_WatchDog/data Stores the “check files” used by MV_WatchDog.
/opt/ecs/mvuser/MV_WatchDog/log MV_WatchDog Log files – limited by size.
/opt/ecs/mvuser/MV_Manager/bin MV_ManagerD:
Runs the Web management service for all
enabled servers.
MV_Manager.ini:
Text file containing configuration options.
/opt/ecs/mvuser/MV_Manager/log MV_Manager Log files – limited by size.
20 Avaya IP Telephone File Server Application Reference Guide
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