Avaya IP Softphone 3456 User Manual

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

Release 7.5

Document Status: Standard Document Number: NN43080-600 Document Version: 02.01 Date: November 2010

Notices

While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes.

Documentation disclaimer

Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User.

Link disclaimer

Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages.

Warranty

Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support

Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya.

Licenses

THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA RESERVES THE RIGHT TO T AKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA").

Except where expressly stated otherwise, no use should be made of the Documentation(s) and Pr oduct( s) pro vided by Avaya. All content in this documentation(s) and the product(s) pr ov id ed by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected b y copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of A

Third Party Components

Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms" ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright.

Trademarks

The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) pr ovided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users ar e not permitted to use such Marks without prior written consent from A vaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya

trademarks are the property of their respective owners.

Downloading documents

For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.c om/support

Contact Avaya Support

Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The su pport telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Av aya Web site: http://

www.avaya.com/support

aya can be a criminal, as well as a civil offense under the applicable law.

Contents

New in this release 5

Features 5 Other changes 5

Cusotmer service 7

Getting technical documentation 7 Getting product training 7 Getting help from a distributor or reseller 7 Getting technical support from the Avaya web site 7

Introduction 9

Subject 9

Revision history 5

Note on legacy products and releases 9 Applicable systems 9 Intended audience 9 Conventions 9 Related information 10

Overview 11

Required information 12

Installation and commissioning 15

Navigation 15 Configuring the IP Softphone 3456 15

Configuration details 15 Installing the IP Softphone 3456 16 Launching the IP Softphone 3456 18

Provisioning the IP Softphone 3456 19

Activating the IP Softphone 3456 23 Configuring account settings 24

Locating the SIP Password 25

Configuring user credentials 25

Voice mail configuration 29 Configuring and using multiple accounts 30

Making and receiving calls 31

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

Automatic updates 31

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

New in this release

The following sections detail what’s new in Avaya IP Softphone 3456 Installation and Commissioning Guide (NN43080-600) for Avaya Communication

Server 1000 Release

•

• “Other changes” (page 5)

Features

The Avaya IP Softphone 3456 Installation and Commissioning Guide

(NN43080-600)

Other changes

Revision history

“Features” (page 5)

7.5:

supports Avaya CS 1000 Release.7.5

November 2010

Standard 02.01. This document supports Avaya Communication Server 1000 Release 7.5.

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

6 New in this release

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600 0

2.01 November 2010

Customer service

Visit the Avaya Web site to access the complete range of services and support that A vaya pr ovides. Go to http://www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• Getting technical documentation

• Getting product training

• Getting help from a distributor or reseller

• Getting technical support from the Avaya web site

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to http://www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at http://www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at http://www.avaya.com/support.

Avaya !P Softphone 3455 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600 02.01 Standard

November 2010

Introduction

This document contains information on the following topics:

•

“Overview” (page 11)

•

“Installation and commissioning” (page 15)

Subject

This document describes how to install and configure the IP Softphone 3456 for CS 1000 Release 6.0 and later.

Note on legacy products and releases

This document contains information about systems, components, and features that are compatible with Avaya Communication Server 1000 Release 6.0 (or later) software. For more information releases, go to Avaya home page:

www.avaya.com/support

about legacy products and

Applicable systems

This document applies to the following systems:

• Avaya

Communication Server 1000M Single Group (CS 1000M SG)

Communication Server 1000M Multi Group (CS 1000M MG)

Communication Server 1000E (CS 1000E)

Intended audience

This document is intended for individuals who administer CS 1000 systems.

Conventions

Terminology

In this document, the following systems are referred to generically as system:

• Avaya Communication Server 1000E (CS 1000E)

• Avaya Communication Server 1000M (CS 1000M)

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

10 Introduction

Related information

www.avaya.com

This section lists information sources that relate to this document.

Technical documentation

This document references the following technical documents:

• Avaya IP Softphone 3456 User Guide (NN43080-100)

•

Avaya lP S oftphone 3456 Administration Guide (NN43080-300)

• Avaya IP Line Fundamentals (NN43001-508)

Online

To access Avaya documentation online, go to Avaya home page:

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

Overview

The Avaya IP Softphone 3456 is a soft phone application that provides VoIP capabilities through an Internet telephony server on the enterprise network.

This document provides the steps to manually configure the IP Softphone 3456 to work with the Avaya Communication Server 1000 Release 6.0 and later.

For information about features and functions, see Avaya IP Softphone 3456 User Guide (NN43080-100).

Figure 1 IP Softphone 3456

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

12 Overview

Required information

Before you attempt to configure an account on the IP Softphone 3456, ensure that a CS 1000 valid user account is configured. The following credentials are required during CS 1000 account configuration:

•

User SIP Address—user name of the CS 1000 account holder in the full SIP address format, for example: user@avaya.com.

•

SIP Password—password used by the user profile to initiate communication.

• Domain Name—CS 1000 fully qualified domain name.

The following minimum specification is required to successfully install and run the IP Softphone 3456:

•

Intel Pentium III 1.3 GHz or equivalent

• Windows 2000/XP/Vista

•

512 MB RAM

•

50 MB hard disk space

•

16 Bit, full-duplex sound card

• IP connection

•

Speakers and headset/USB phone

Avaya IP Softphone 3456 Installation and Commissioning Guide

Avaya Communication Server 1000

NN43080-600

02.01 November 2010

+ 23 hidden pages