Avaya IP Softphone 2050 User Guide
Nortel Networks Communication Server 1000
IP Softphone 2050 and Mobile Voice
Client 2050
User Guide
Revision history
September 2004
Standard 4.00. This document is up-issued for Communication
Server 1000 Release 4.0.
June 2004
Standard 3.00. This document is up-issued to include Nortel
Networks Mobile Voice Client 2050.
October 2003
Standard 2.00. This document is up-issued to support
Succession 3.0 Software.
September 2002
Standard 1.00. This document is issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.
Revision history
3
Revision history
4
Contents
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IP Softphone 2050 overview . . . . . . . . . . . . . . . . . . . . . . . . 10
IP Softphone 2050 features . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Main parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
IP Softphone 2050 Call Control window . . . . . . . . . . . . . . . 13
Standard Call Control window . . . . . . . . . . . . . . . . . . . . . . . . 14
Enhanced Call Control window . . . . . . . . . . . . . . . . . . . . . . . . 15
Call Control window elements and functions . . . . . . . . . . . . . 17
Hot keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Local Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Personal Directory, Redial List, and Callers List . . . . . . . . . . 22
System Tray icon and menu . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Contents
Installing and setting up the IP Softphone 2050 . . . . . . . . 31
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing the IP Softphone 2050 . . . . . . . . . . . . . . . . . . . . . . . 32
Installing the USB Headset Kit . . . . . . . . . . . . . . . . . . . . . . . . 32
Managing contacts with the IP Softphone 2050 . . . . . . . . 33
Adding contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Editing contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Deleting contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Finding contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Filtering a directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Dialing from the Local Directory . . . . . . . . . . . . . . . . . . . . . . . 38
Dialing from the Personal Directory . . . . . . . . . . . . . . . . . . . . 39
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Contents
Dialing from the Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing from the Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Adding a group to the Shortcut Bar . . . . . . . . . . . . . . . . . . . . 41
Customizing the Shortcut Bar . . . . . . . . . . . . . . . . . . . . . . . . . 41
Properties dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Managing IP Softphone 2050 calls . . . . . . . . . . . . . . . . . . . 44
Making telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Answering telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Holding and retrieving telephone calls . . . . . . . . . . . . . . . . . . 45
Hanging up telephone calls . . . . . . . . . . . . . . . . . . . . . . . . . . 45
IP Softphone 2050 USB Headset Adapter . . . . . . . . . . . . . 46
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering calls with the USB Headset Adapter . . . . . . . . . . . 47
Hanging up calls with the USB Headset Adapter . . . . . . . . . . 48
Adjusting the volume with the USB Headset Adapter . . . . . . 48
Muting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Using the i2050 Smart Functions menu . . . . . . . . . . . . . . . . . 49
Customizing the i2050 Smart Functions menu . . . . . . . . . . . . 49
Custom Functions for i2050 Smart Functions menu . . . . . . . 51
IP Softphone 2050 macros . . . . . . . . . . . . . . . . . . . . . . . . . . 53
About macros with the IP Softphone 2050 . . . . . . . . . . . . . . . 53
Recording a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Deleting a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Playing a macro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
IP Softphone 2050 menu commands . . . . . . . . . . . . . . . . . 55
Enhanced Call Control window menu . . . . . . . . . . . . . . . . . . . 55
Standard Call Control window menu . . . . . . . . . . . . . . . . . . . 56
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Contents
View menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Macro menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Help menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Troubleshooting the IP Softphone 2050 . . . . . . . . . . . . . . . 58
Application interoperability issues . . . . . . . . . . . . . . . . . . . . . 58
Connectivity problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Audio problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Reset conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
USB Headset problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Directory problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Mobile Voice Client 2050 overview . . . . . . . . . . . . . . . . . . . 68
Software dependencies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Supported PDAs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
MVC 2050 menus and screen features . . . . . . . . . . . . . . . . . 71
Installing and configuring the Mobile Voice Client 2050 . 74
Removing a previous version of MVC 2050 . . . . . . . . . . . . . . 74
MVC 2050 installation method . . . . . . . . . . . . . . . . . . . . . . . . 75
MVC 2050 configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Mobile Voice Client 2050 Call Handling screen . . . . . . . . . 79
Starting the MVC 2050 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
MVC 2050 graphical interface (skins) components . . . . . . . . 81
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Menu and icon summaries . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
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Contents
Managing Mobile Voice Client 2050 calls . . . . . . . . . . . . . 101
Making a telephone call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Retrieving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Maintaining call quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Managing Contacts with Mobile Voice Client 2050 . . . . . 104
Editing the Contacts list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Accessing Contacts Help . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Accessing the PDA Contacts list . . . . . . . . . . . . . . . . . . . . . 105
Dialing a number from the Contacts list . . . . . . . . . . . . . . . . 106
Dialing formats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Personal Directory, Redial List, and Callers List . . . . . . . 116
Mobile Voice Client 2050 settings . . . . . . . . . . . . . . . . . . . 127
Sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Macro screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Mobile Voice Client 2050 for expert users . . . . . . . . . . . . 140
Client diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Audio quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Listener IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Hardware ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Connection history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
WiFi . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
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About this guide
About this guide
This User Guide provides information about the Nortel Networks
IP Softphone 2050 and the Nortel Networks Mobile Voice Client
(MVC) 2050.
The IP Softphone 2050 is designed to work on a desktop PC. Information
on the IP Softphone 2050 begins on page 10.
The Mobile Voice Client (MVC) 2050 is designed to add wireless voice
communication to the Personal Digital Assistant (PDA). Information on
the MVC 2050 begins on page 68.
9
IP Softphone 2050 overview
IP Softphone 2050 overview
The IP Softphone 2050 turns your computer into a telephone. To make a
call, you dial with your keyboard or mouse. To answer a call, you simply
click a button. Instead of holding a telephone receiver to hear and speak
to callers, you wear a headset.
Designed to work with IP-based phone systems, the IP Softphone 2050
provides Voice Over IP (VoIP) services using a telephony server and your
company’s Local Area Network (LAN).
The server that supports your IP Softphone 2050 determines what
features you can receive. For example, your server might provide
Call Conference, Call Transfer, and Call Forward.
IP Softphone 2050 features
The IP Softphone 2050 supports the following features:
• 12 programmable feature keys: 6 Programmable Line
(DN)/Feature Keys (self-labeled) and six lines/features accessed by
pressing the shift key
• 4 soft keys (self-labeled) that prove access to a maximum of 10
features
• multi-field display
• directory capabilities that are stored locally on your PC or linked to
external directories such as LDAP, Microsoft Outlook, and ACT!
contact management software
• Personal Directory, Redial List, Callers List, and Password
Administration, stored on the application server for systems running
CS 1000 Release 4.0 software
• one-click direct dialing from various windows and applications
• 6 specialized fixed keys:
— DN/Feature Tray selection
— Directory
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IP Softphone 2050 overview
— Inbox (Message)
—Shift
— Services
— Expand to PC
• dedicated call processing keys:
—Hold
— Goodbye
—Answer
—Volume
—Mute
—Navigation
— Message waiting
• end user-selectable ringer that enables the PC speakers or the
headset to ring for incoming calls
• macro functions for programming lengthy dialing patterns
Main parts
The IP Softphone 2050 consists of four main parts: the IP Softphone 2050
Call Control window, the Local Directory window, the i2050srv
application, and the System Tray icon and menu.
The IP Softphone 2050 Call Control window
This window displays the line keys, feature buttons, and call display. You
use this window to make and manage your telephone calls. You also use
this window to access your Network Directory (if one is available), the
Personal Directory, Redial List, and Callers List features which include
Application Server Administration and Password Administration, and your
Local Directory.
The Local Directory window
This window enables you to create, manage, and use a telephone
directory stored on your computer.
11
IP Softphone 2050 overview
The i2050srv application
The i2050srv application is the software on your computer that enables
the IP Softphone 2050 to communicate with the communication server
you are connected to. This application is launched when you start your
computer, but remains “hidden” in the background. You'll see it if you
open the Windows Task Manager.
The System Tray icon and menu
You can right-click the Softphone icon to make and manage calls.
12
IP Softphone 2050 Call Control window
IP Softphone 2050
Call Control window
The IP Softphone 2050 has two Call Control windows: Standard and
Enhanced. Both windows contain common elements that provide access
to the IP Softphone 2050 features.
Note: The Enhanced Call Control window is the default when you
start the IP Softphone 2050 for the first time. You can modify the
settings so that the Standard Call Control window appears on startup
instead.
To open the IP Softphone 2050 Call Control window:
1. From your Desktop PC, click Start.
2. Select Programs.
3. Select Nortel Networks IP Softphone 2050.
To open the IP Softphone 2050 Standard Call Control window from the
Enhanced Call Control window:
1. Click File.
2. Click Select Skin.
3. Click Standard.
To access the Enhanced Call Control window from the Standard Call
Control window:
1. Click Application Menu.
2. Click Select Skin.
3. Click Enhanced.
13
IP Softphone 2050 Call Control window
Standard Call Control window
The Standard Call Control window (shown on page 14) includes the
standard features that enable you to make and manage telephone calls.
The elements of the Standard Call Control window are described in
Table 1 on page 17.
Figure 1: Standard Call Control window
Application
Inbox
Messages
Outbox
Shift
Directory
Soft keys
Answer/
Handsfree
Hold
Goodbye
Dialpad
Message
Waiting
Indicator
/
/
Quit
Copy
Open
Services
Primary
Display
Navigation
arrows
Volume
buttons
Mute
button
Line keys
14
IP Softphone 2050 Call Control window
Enhanced Call Control window
The Enhanced IP Softphone 2050 Call Control window (shown Figure 2
on page 16) includes the enhanced features that enable you to make and
manage telephone calls. The Enhanced Call Control window is also
known as the Primary User Interface.
The elements of the Enhanced Call Control window are described in
Table 1 on page 17.
To open the Enhanced Call Control window from the Standard Call
Control window:
1. On the Standard Call Control Window click Application.
2. Click Select Skin.
3. Click Enhanced.
To change the information that appears on the window:
1. Click Trays.
2. Click one of the following:
— lines
—number
— combo
15
IP Softphone 2050 Call Control window
Figure 2: Enhanced Call Control window
Application
Navigation
keys
Show Lines
Copy
Quit
Hold
Line keys
Message
Waiting
Light
Exit
Minimize
Primary
display
Soft keys
Volume
buttons
Mute
button
Goodbye
Answer/
Handsfree
Tray Menu
List
Directory
Inbox/Message
Previous Toolbar
Quick Dials
Redial List
16
Outbox/Shift
Next
Toolbar
Information
Help/About
Open
Services
Local
Directory
Callers List
IP Softphone 2050 Call Control window
Call Control window elements and functions
The following table describes the elements and functions of both the
Standard and Enhanced Call Control windows.
Table 1: IP Softphone 2050 components and functions
(Part 1 of 4)
Element Function
Application Access the Application menu.
Message Waiting
light
Primary display Provides call information (such as Caller ID) and
Soft keys The four soft-labeled feature keys are: Transfer
Flashes when a message is waiting.
instructions for using certain soft key features.
When the telephone is idle, only the date and
time display.
for connecting calls to other people, Conference
for group calls, Forward, and More... for
accessing additional features.
To select a feature, click the appropriate soft key
button, and then follow the instructions on the
display.
The soft key features you have to choose from
depend on:
• Your current task. The features available at
any time depend on your current call activity.
• The features that are available. Much of the
functionality of the IP Softphone 2050 is
dependent on the communication server
configuration.
Note: If more than four features are
available, click the More soft key to see
them.
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IP Softphone 2050 Call Control window
Table 1: IP Softphone 2050 components and functions
(Part 2 of 4)
Element Function
Show Lines Button to change the tray on the Call Control
window (show or hide the Line buttons).
Copy Button to copy a network service, feature, or
folder.
Quit Button to quit a network service or feature.
Navigation arrows Scroll through menus and lists in the display
area.
Volume Increase or decrease the headset volume.
Mute Listen to the receiving party without transmitting.
Click the Mute button again to return to a twoway conversation. The Mute button mutes the
Headset microphone.
Answer/Handsfree Answer and make calls.
Hold Place an active call on hold.
The feature key label for the held line displays a
flashing icon to indicate the call is on hold. Return
to the call by clicking the Line button of the call on
hold.
Goodbye Terminate active calls.
Line keys The Softphone includes six programmable Line
keys that can represent line appearances, DNs,
or features. The communication server provides
the labels that appear on these keys.
To use the programmed feature, line, or DN, click
its Line key.
Dialpad Lets you dial a telephone number. Simply click
the numbers you want to enter.
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IP Softphone 2050 Call Control window
Table 1: IP Softphone 2050 components and functions
(Part 3 of 4)
Element Function
The following Standard toolbar elements apply to the Standard
Call Control window ONLY.
Inbox/Messages To access your messages or return a call.
Outbox/Shift To toggle between feature key displays.
Directory To access a Network Directory; depending on
how your system administrator has set up this
service, this button may access a Local
Directory, the Personal Directory, Redial List,
Callers List features, or some other server-based
directory service. You can use the Directory to
place a call. Generally, the call will be placed on
your prime line unless you select a different line.
Services To access a list of network services.
Open To open a network service, feature, or folder.
Copy To copy a network service, feature, or folder.
Quit To quit a network service or feature.
The following Network Services toolbar elements apply to the
Enhanced Call Control window ONLY.
Tray Menu List To scroll through an opened directory menu.
Directory To access a directory such as the Personal
Directory, with up to 100 entries, or Network
Directory.
Depending on how your system administrator
has set up this service, this button may access a
local directory, the Personal Directory, Redial
List, Callers List features, or some other serverbased directory service.
Inbox/Messages To access your messages or return a call.
19
IP Softphone 2050 Call Control window
Table 1: IP Softphone 2050 components and functions
(Part 4 of 4)
Element Function
Outbox/Shift To toggle between feature key displays.
Services To access a list of network services.
Open To open a network service, feature, or folder.
Next Toolbar To display the next toolbar.
The following Local Directory Quick Access toolbar elements
apply to the Enhanced Call Control window ONLY.
Previous Toolbar To display the previous toolbar.
Quick Dials To open the list of contacts stored in the
Quick Dials section of the Local Directory.
Redial List To open the list of up to 20 of the last calls you
made.
Callers List To open the list of up to 100 of the calls you have
received.
Local Directory To open the Local Directory.
Show Lines To change the tray on the Call Control Window
(show or hide the line buttons).
Copy To copy a network service, feature, or folder.
Quit To quit a network service or feature.
Hot keys
Within the Call Control window, the computer keyboard provides hot keys
to access common features:
• Enter – Answer a call.
• F12 – Release or terminate a call.
• Esc – Release or terminate a call.
20
IP Softphone 2050 Call Control window
• F5 – Put call on hold.
• F1 to F4 correspond to the soft keys 1 to 4.
• Alphabetic keys map to numbers like dialpad mapping.
• Arrow keys are equivalent to the navigation keys.
• Alt-V can be used to paste data into the interface. (For example, you
can copy a phone number from an application and paste it into the
IP Softphone 2050 interface using the Alt-V key combination.)
Local Directory
The IP Softphone 2050 Local Directory enables you to store a phone
directory on your computer and link to external directories. It also enables
you to filter directories so they are easier to use.
Note: Do not confuse the IP Softphone 2050 Local Directory with the
Network Directory that you can access by clicking the Directory
toolbar button.
To open the Local Directory:
1. Click Application Menu.
2. Click Local Directory.
3. Click one of the following:
— Local Directory
— View Local Directory
Note: You can also click the Local Directory icon on the Enhanced
Call Control window toolbar.
The Shortcut Bar on the left side of the Local Directory lets you access
groups and directories. Groups enable you to organize your directories.
A group is represented by a button on the Shortcut Bar. Directories
appear as icons inside groups.
To select a group, click its button. By default, the Local Directory has two
groups: Main and Quick Dials.
21
IP Softphone 2050 Call Control window
Main Group
If you click the Main Group button, three items appear:
• Local Directory - A list of your Main Directory contacts
• Redial List - A list of the last telephone calls you made
• Callers List - A list of the calls you have received
Quick Dials Group
Click the Quick Dials button, to see the contacts stored in the Quick Dials
group.
Personal Directory, Redial List, and Callers List
Personal Directory, Redial List, and Callers List are features supported on
CS 1000 systems running CS 1000 Release 4.0 software. The contents
of these directories are maintained in a remote, central database called
the Application Server.
To open Personal Directory, Redial List, or Callers List:
1. Click the Directory button.
2. Scroll through the following list and click your selection:
— Personal Directory
— Callers List
— Redial List
— Password Administration
Note: The Personal Directory, Redial List, and Callers List features
have a one-minute time-out control period. If the application is idle for
one minute during any of the operations, the application is closed and
your IP Softphone 2050 goes back to the idle state.
22
IP Softphone 2050 Call Control window
The Personal Directory, Redial List, and Callers List features support:
• multiple languages
• access using the Directory key
• feature launch while in Call Transfer and Conference modes (your
IP Softphone 2050 does not have to be idle)
• Branch Office in normal mode only
• Virtual Office
• menu-driven configuration of the Station Control Password (SCPW)
from your IP Softphone
• database backup and restoration by your system administrator
• system administrator functions, like unlocking your SCPW
• system administrator restoration of profiles for single, multiple, or all
users
User preferences for Personal Directory, Redial List, and Callers List
The following is a list of options you can change:
• language
• date/time display format
• call timer
• name display format
• call log options
— log all/unanswered calls
— area code setup
— preferred name match
— new call indication
23
IP Softphone 2050 Call Control window
To set user preferences:
1. Click the Services button.
2. Click Telephone Options.
3. Select one of the following:
— Language
— Date/time
4. Scroll down the list.
5. Click your selection.
6. Click Select or Cancel.
Call Log Options
The following is a list of Call Log Options:
• Log all/unanswered incoming calls
• New call indication
• Preferred name match
• Area code set-up
• Name display format
24
IP Softphone 2050 Call Control window
Table 2 describes the Call Log Options.
Table 2: Call Log Options
Call Log Option Description Default value
Log all/unanswered
incoming calls
Callers List logs all of
the incoming calls or
only the unanswered
incoming calls.
New call indication Telephone displays a
message indicating that
a new incoming call
was received.
Preferred name
match
If set to Off, the CPND
from the Call Server is
displayed for an
incoming call. If set to
On, the name stored in
the Personal Directory
is displayed, if there is
a match.
Area code set-up Incoming-call phone
numbers display in the
order you set, if the
area code matches one
of the three that you
have set up. Example:
area code first or area
code last.
Log all calls
On
Off
No area code
specified
Name display format You can define the
format of the name
displayed for incoming
calls. The two choices
are: first name/last
name or last name/first
name
First name/last
name
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IP Softphone 2050 Call Control window
To set Call Log Options:
1. Click the Services button.
2. Click Telephone Options.
3. Click Call Log Options.
4. Click one of the following:
— Incoming Calls
— Preferred Name Match
—Area Code Setup
— Name display format
5. Scroll through the selected list.
6. Click your selection.
7. Click Select or Cancel.
Personal Directory
You control your own Personal Directory. You can create up to 100
entries. You can edit, copy, or delete individual entries, or delete the
entire list, and you can copy entries from other applications to Personal
Directory or from Personal Directory to other applications.
The following list describes the contents of a Personal Directory entry:
• last name (up to 24 characters)
• first name (up to 24 characters
• DN at work (up to 31 characters)
• DN at home (up to 31 characters
• cell phone (up to 31 characters)
• pager (up to 31 characters)
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IP Softphone 2050 Call Control window
Call Log features: Redial List and Callers List
Redial List and Callers List are Call Log features. The content of Redial
List and Callers List is generated by the system during call processing.
You can delete individual entries or the entire directory in Redial List and
Callers List, but you cannot add an entry or permanently change the
content of an entry.
Callers List
The Callers List can contain up to 100 entries. When the list is full, the
system overwrites the oldest entry.
In Directory View mode, the caller’s name displays along with the Callers
List entry count. Entries in the Callers List are sorted by Call Log time.
The first entry you see is the first new entry. If you press the down
navigation key, more new items in the Callers List display. If you press the
up navigation key, an older item in the list displays.
The following list describes the contents of a Callers List entry:
• last name (24 characters)
• first name (24 characters)
• DN (31 characters)
• time/date
• number of calls
Redial List
The Redial List can contain up to 20 entries. When the list is full, the
system overwrites the oldest entry.
In Directory View mode, the number you dialed is displayed. Redial List
content is updated when you dial out. Entries in the Redial List are sorted
by Call Log time. The oldest entry is at the beginning of the list. Press the
down navigation key to go to the newest entry and press the up
navigation key to go to the oldest.
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IP Softphone 2050 Call Control window
The following list describes the contents of a Redial List entry:
• user name (up to 24 characters)
• the DN (up to 31 characters)
• the time of the last call occurrence
• time/date
Password Administration
The Password Administration feature is available on the Directory list.
The Station Control Password (SCPW) protects your private directory
information. You can perform Password Administration from your
IP Softphone 2050 once your SCPW is defined by your system
administrator on the Call Server. This includes turning password
protection on or off and changing your password.
When password protection is enabled, authentication is required before
you can access Personal Directory, Redial List, or Callers List. You are
prompted to enter your password in order to gain access to any of the
password-protected features, like Personal Directory, Redial List, Callers
List, or Virtual Office.
Note: The default setting for Password Protection is Off.
To turn Password Protection On/Off:
1. Click the Directory button.
2. Select Change Protection mode. If Password Protection is enabled,
you are prompted to enter your password.
3. Click one of the following:
— Ent to confirm
— Del to delete your password
— Clr to clear your password
— Can to cancel and return to the Directory list
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IP Softphone 2050 Call Control window
4. If you clicked Ent, select one of the following:
— Enable Pwd Protection
— Disable Pwd Protection
5. Click one of the following:
— Yes to accept your selection
— No to return to the Directory list
6. If you selected Yes, click Done to enable or disable Password
Protection.
To change your password:
1. Click the Services button.
2. Select Telephone Options (you will be prompted to enter your
password).
3. Enter your password.
4. Select New Password.
5. Click one of the following:
— Sel to select New Password
— Del to return to the previous menu
— Clr to clear your password
— Can to end
If you clicked Sel, you are prompted to enter a new password.
6. Enter your new password and press Sel. You are prompted to
confirm your new password.
7. Click one of the following:
— Sel to select New Password
— Del to return to the previous menu
— Clr to clear your password
— Can to end
If you clicked Sel, your password is changed.
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IP Softphone 2050 Call Control window
If you make three consecutive incorrect password attempts within an
hour, you are locked out of the password-protected features for an hour.
“Locked access” displays on your telephone. If Virtual Office is enabled, it
is locked out. If you fail to access Virtual Office with incorrect password
attempts, your access to other password-protected features is also locked
out.
Your system administrator can reset and unlock your access at any time if
you have been locked out or have forgotten your password.
Application Server Administration
This feature is available for your system administrator. The Personal
Directory, Redial List, and Callers List features use a separate, central
database, called the Application Server, to store directory data and user
profile options. Backup and restoration of the database can be performed,
and user profiles can be managed, by your system administrator using
the Application Server Administration feature.
System Tray icon and menu
The IP Softphone 2050 System Tray enables you to manage your phone
calls and messages without opening the main IP Softphone 2050 window.
If the IP Softphone 2050 window is minimized on the Taskbar, click either
the IP Softphone Taskbar icon or the System Tray icon to view it.
Right-click the System Tray icon to open a pop-up menu that enables
you to make, answer, or manage your calls.
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