Avaya IP Softphone 2050 User Manual

Product Bulletin
Bulletin Number: P-2008-0036-Global

Date: 8 February 2008

Introducing the IP Softphone 2050 Release 3.0

R

EVISION HISTORY

Date Revision # Summary of Changes

8-February-2008 Original bulletin This is the original publication

Introduction

Nortel* is pleased to announce the general availability of Release 3.0 for the IP Softphone

2050. Release 3.0 of the IP Softphone 2050 delivers new functionality and enhancements
including enhanced security with both signaling and media encryption, expanded wired and
wireless headsets, intra-office mobility with Bluetooth and long range wireless headsets,
click to call from TAPI applications, automated screen pops for incoming calls, scalability
with soft expansion modules, expanded language support, and 30 day try and buy with
software licensing.

IP Softphone 2050 Release 3.0, with its initial general availability, is supported on Nortel
Communication Server 1000 Release 3.0 and later. IP Softphone Release 1.0 and Release

2.0 will continue to be available for other Nortel Communication Servers where support is
offered for the Release 1.0 and Release 2.0 client today. Consult your Nortel representative
for further details on support plans for other Nortel Communication Servers with IP
Softphone 2050 Release 3.0.

Nortel Page 1 of 18

Table of Contents

Introduction ............................................................................................................................................... 1

New Features/Enhancements with IP Softphone 2050 Release 3.0 ...................................................................... 3

Removed Features ..................................................................................................................................... 13

Deferred Features...................................................................................................................................... 13

Identification......................................................................................................................................... 14

Advisements for Release 3.0 (Build 0197)..................................................................................................... 14

Acquiring the Software and Documentation.................................................................................................... 15

Compatibility and Enablement on Nortel Communication Servers ...................................................................... 16

Support................................................................................................................................................... 17

Training Courses ...................................................................................................................................... 17

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New Features/Enhancements with IP Softphone 2050 Release 3.0

IP Softphone 2050 RLS 3.0 for Windows PC
Enhanced Security

> Signaling and Media-path encryption added
> Signaling Encryption

• Advanced Encryption Standard (AES)128-bit for signaling encryption (call setup,

teardown)

• Requires deployment of Nortel Secure Multimedia Controller 2450 (SMC 2450) on

Communication Server 1000

• Supported on CS 1000 Release 4.5 and later

> Media Encryption

• Secure Real Time Protocol (sRTP) support of public key infrastructure (PKI)

• Interoperable with other IP phones and gateways (RFC 3711)

• Robust security to address encryption of IP Softphone 2050 media path

• Prevents eavesdropping, call recording, substitution of voice path

• Supported on CS 1000 Release 5.0 and later

SECURITY

90
80
70
60
50
40
30
20
10

0

1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

East
West
North

Protects against internal

and external threats

Nortel Page 3 of 18

IP Softphone 2050 RLS 3.0 for Windows PC
Audio Quality Enhancements

> Global IP Sound (GIPS) Full

• State-of-the-art Audio Voice Engine

• Addresses packet loss concealment up to 30%

• Invoked as required – no user interaction needed

• Embedded echo cancellation

• Increases flexibility

• Eliminates need for Nortel Enhanced Desktop /Mobile USB Headset Adapter

to address audio QoS

• Expands range of headsets available to customers

> Voice quality monitoring

• Supports Proactive Voice Quality Management (PVQM)

• Aids in troubleshooting and diagnostics with statistical capture

• Can be disabled by administrator at Nortel Telephony Proxy Server

(Communication Server)

> Automatic Gain Control

• Enhances Communications

• Adds Choice in Headsets

Audio Quality

Voice Engine embedded within client as standard offer

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IP Softphone 2050 RLS 3.0 for Windows PC
Extended freedom at the desktop

> Release 3.0 will support standard Bluetooth and Digital Wireless headset profiles

• Bluetooth Power Class 2 headsets

> Software integration with Plantronics Voyager 510 & Audio 910 (both Bluetooth) and

Plantronics CS 55 Digital Wireless

• Tighter call control (i.e., call initiate, call release, volume control) at time of GA

• Maintenance Release (post-GA) will include Plantronics headsets in menu

selection

• Planned for 60-90 days post-GA

• “Untethers” the Desktop

• Enhanced User Experience

Extended Freedom

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IP Softphone 2050 RLS 3.0 for Windows PC
TAPI Support/Drag and Drop Dialing

> Release 3.0 adds Microsoft Telephone Applications Protocol Interface (TAPI 3) support
> Confined to basic call handling (Make Call, Answer, Release).

• Provides only the Assisted and Basic Telephony levels of TAPI

• See TAPI Levels of Service in the MSDN library

• Refer to Microsoft’s TAPI documentation for specific API descriptions

> What is NOT supported

• Supplementary IP Softphone 2050 telephony functionality such as Hold, Transfer,

Conference, Park etc are NOT supported with this feature

• Extended IP Softphone 2050 telephony functionality such as the Call Recording

feature is NOT accessible from this feature

> Convenience of Drag and Drop Dialing

• Ability to Drag and Drop (or copy and paste) a number onto the Call Control

Window (the display) to dial it

• Supported from MS Outlook, Word, Excel applications

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