Avaya IP Phones Fundamentals User Manual

Nortel Communication Server 1000

IP Phones Fundamentals

Release: UNIStim 3.x for Rls 5.x and 6.0 Document Revision: 05.06

www.nortel.com

NN43001-368

.

Nortel Communication Server 1000 Release: UNIStim 3.x for Rls 5.x and 6.0 Publication: NN43001-368 Document release date: 30 April 2010

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

®

The Bluetooth Networks is under license.

All other trademarks are the property of their respective owners.

word mark and logos are owned by the Bluetooth®SIG, Inc. and any use of such marks by Nortel

.

Contents

New in this release 19

Features 19

Revision history 20 Subject 23

How to get Help 27

Getting help from the Nortel Web site 27 Getting help over the phone from a Nortel Solutions Center 27 Getting help from a specialist by using an Express Routing Code 28 Getting help through a Nortel distributor or reseller 28

Nortel IP Phone 2001 29

Contents 29 Introduction 29 Description 30 Components and functions 30

Features 32 Display characteristics 33

Package components 34 Installation and configuration 36

Redeploying an IP Phone 2001 40 Replacing an IP Phone 2001 41 Removing an IP Phone 2001 from service 41

3

Navigation 19

Keys and functions 31 Services menu 31

Cleaning the IP Phone display screen 33 Information line display 33 Soft key label display 34

Before you begin 36 First-time installation 37 Configuring the IP Phone 2001 37 Connecting the components 38 Startup sequence 39

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

4

Nortel IP Phone 2002 43

Contents 43 Introduction 43 Description 44 Components and functions 44

Keys and functions 45

Services menu 46 Features 47 Display characteristics 48

Cleaning the IP Phone display screen 48

Programmable line (DN)/feature key label display 48

Information line display 49

Soft key label display 49 Package components 49 Installation and configuration 51

Before you begin 52

First-time installation 52

Configuring the IP Phone 2002 52

Connecting the components 53

Startup sequence 55 Redeploying an IP Phone 2002 55 Replacing an IP Phone 2002 56 Removing an IP Phone 2002 from service 57

Nortel IP Phone 2004 59

Contents 59 Introduction 59 Description 60 Components and functions 60

Keys and functions 61

Services menu 62 Features 63 Central Answering Position 64 Display characteristics 64

Cleaning the IP Phone display screen 65

Programmable line (DN)/feature key label display 65

Information line display 65

Soft key label display 66 Package components 66 Installation and configuration 68

Before you begin 69

First-time installation 69

Configuring the IP Phone 2004 69

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Connecting the components 70

Startup sequence 72 Redeploying an IP Phone 2004 72 Replacing an IP Phone 2004 73 Removing an IP Phone 2004 from service 74

IP Phone Key Expansion Module (KEM) 75

Contents 75 Description 75 Features 76 Display characteristics 76 Key number assignments 77 Package components 77 Configuration 77 Installation 80 IP Phone KEM startup initialization 81 Operating parameters 82

General 82

IP Phone 2002 82

IP Phone 2004 83

Virtual Office 83

Firmware 83

5

Nortel IP Audio Conference Phone 2033 85

Contents 85 Introduction 85 Description 86 Extension microphones 87 Components and functions 88

Keys and functions 88

Services menu 89 Features 90 Display characteristics 91

Cleaning the IP Phone display screen 91

Information line display 92

Soft key label display 92 Package components 93 Installation and configuration 95

Before you begin 95

First-time installation 96

Configuring the IP Audio Conference Phone 2033 96

Connecting the components 97

Startup sequence 99 Redeploying an IP Audio Conference Phone 2033 99 Replacing an IP Audio Conference Phone 2033 100

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

6

Removing an IP Audio Conference Phone 2033 from service 101 Connecting an extension microphone 101

Nortel IP Phone 2007 103

Contents 103 Introduction 103 Description 104 Components and functions 104

Keys and functions 105

Services menu 106

Local Tools menu 107 Features 108 Touch panel 108

Calibrate the touch panel 109

Stylus 109 Dialpad entry 110 Cleaning the IP Phone display screen 111 Display characteristics 111

Phone mode 112

Application area 113

Tools/Navigation area 115 Package components 116 Installation and configuration 117

Before you begin 117

First-time installation 118

Configuring the IP Phone 2007 118

Connecting the components 119

Startup sequence 119 Redeploying an IP Phone 2007 119 Replacing an IP Phone 2007 120 Removing an IP Phone 2007 from service 121

Nortel IP Phone 1210 123

Contents 123 Introduction 123 Description 124 Components and functions 125

Keys and functions 125

Services menu 126

Local Tools menu 127 Features 128 Display characteristics 128

Cleaning the IP Phone display screen 129

Information line display 129

Soft key label display 129

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Package components 130 Installation and configuration 131

Before you begin 131

First-time installation 132

Configuring the IP Phone 1210 132

Connecting the components 133

Startup sequence 135 Redeploying an IP Phone 1210 136 Replacing an IP Phone 1210 137 Removing an IP Phone 1210 from service 137

Nortel IP Phone 1220 139

Contents 139 Introduction 139 Description 140 Components and functions 141

Keys and functions 141

Services menu 143

Local Tools menu 144 Features 145 Display characteristics 145

Cleaning the IP Phone display screen 146

Programmable line (DN)/feature key label display 146

Information line display 146

Soft key label display 147 Package components 147 Installation and configuration 149

Before you begin 149

First-time installation 149

Configuring the IP Phone 1220 150

Connecting the components 150

Startup sequence 153 Redeploying an IP Phone 1220 153 Replacing an IP Phone 1220 154 Removing an IP Phone 1220 from service 155

7

Nortel IP Phone 1230 157

Contents 157 Introduction 157 Description 158 Components and functions 159

Keys and functions 159

Services menu 161

Local Tools menu 162 Features 163

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

8

Display characteristics 163

Cleaning the IP Phone display screen 164

Programmable line (DN)/feature key label display 164

Information line display 164

Soft key label display 165 Package components 165 Installation and configuration 167

Before you begin 167

First-time installation 167

Configuring the IP Phone 1230 168

Connecting the components 168

Startup sequence 171 Redeploying an IP Phone 1230 171 Replacing an IP Phone 1230 172 Removing an IP Phone 1230 from service 173

Nortel IP Phones 1200 Series LCD Expansion Module 175

Contents 175 Description 175 Features 179 Display characteristics 180 Package components 180 Configuration 180 Installation 182 IP Phones 1200 Series LCD Expansion Module startup initialization 183 Operating parameters 184

IP Phone 1220 184

IP Phone 1230 185 Services key operation 187

Display diagnostics 187 Firmware 189

Nortel IP Softphone 2050 191

Contents 191 Introduction 191 Description 192

Features 192

Additional features 194

Language support 195 Components 195

Call Control window 195 Display characteristics 198

Information display area 199

System Tray 199

USB audio adapters 200

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

USB Headset Adapter 200

Registration 200

GIPS 200

Echo cancellation 202

Clock synchronization 202

Jitter buffer 202

QoS 202

i2050QosSvc.exe 204

DiffSERV (DSCP) 205

802.1p 205

Ethereal traces 205

GXAS 205 Licenses 205

Check out license 206

Cached license 206

Evaluation period 206

License restrictions 206

License types 207

License Server 208

How to configure ports for licensing 208

License Server components 209

Provisioning a License Server 209

Starting the License Server Manager 211

Server Redundancy 212

License file 212

FLEXnet licensing error codes 213

Troubleshooting 213 Key number assignments 222 Minimum system requirements 223 System components 224 Before you begin 225 First-time installation 226

Installing the IP Softphone 2050 for the first time 226 Installing or upgrading the IP Softphone 2050 227

Remote installation 228

Silent installation 233

Upgrading 234

Windows QoS Packet Scheduler 236 Running the IP Softphone 2050 for the first time 237 Redeploying the IP Softphone 2050 237 Removing an IP Softphone 2050 from service 238 Maintenance 238

System data 239

User data 239

9

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

10

Ethernet statistics 240

IP Networking Statistics 241

ICMP Statistics 242

Audio Connection Data 242

USB Headset Data 244

Telchemy VQMon 244

PC System Information 245

Personal Call Recording Data 246

Duplicate Media Stream Call Recording Data 246

Licensing Data 246

Nortel Mobile Voice Client 2050 247

Contents 247 Introduction 247 Description 248 System requirements 248 Supported features 248 Application software 249

ClearType 250 MVC 2050 components 250

Compatible PDAs 250

Headsets 250

Automatic Gain Control and feedback 250

Audio quality 251 MVC 2050 Call Handling screen 251

Display 251

Dialpad 251

Soft keys (self-labeled) 251

Programmable line/feature keys 252

Menus 252

MVC 2050 graphical interface (skins) components 254

Icons 255 Operation 257 MVC 2050 installation 258

MVC 2050 installation method 258 MVC 2050 removal 259 Configuration 260

Settings 260

802.1p and DiffServ 267

Global Packet Loss Concealment algorithm 267 MVC 2050 and WLAN 267

802.11b wireless ethernet networking 267

Wireless Fidelity 268

Roaming and handover 268

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

11

Expansion Module for IP Softphone 2050 269

Contents 269 Description 269 Features 270 Display characteristics 270 Configuration 271 Installation 272 Operation 272

Nortel IP Phone 1110 273

Contents 273 Introduction 273 Description 274 Components and functions 275

Keys and functions 275

Services menu 276

Local Tools menu 277 Features 277 Display characteristics 278

Context-sensitive soft key label display 278

Information line display 279 Cleaning the IP Phone display screen 279 Package components 279 Installation and configuration 281

Before you begin 281

First-time installation 281

Configuring the IP Phone 1110 281

Connecting the components 282

Startup sequence 287 TFTP firmware upgrade 287 Redeploying an IP Phone 1110 287 Replacing an IP Phone 1110 288 Removing an IP Phone 1110 from service 289

Nortel IP Phone 1120E 291

Contents 291 Introduction 291 Description 292 Components and functions 292

Keys and functions 293

Services menu 294

Local Tools menu 295 Features 296 Dialpad entry 297

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

12

Display characteristics 298

Self-labeled line/programmable feature key label display 299

Information line display 299

Context-sensitive soft key label display 299 Cleaning the IP Phone display screen 300 Package components 300 Installation and configuration 301

Before you begin 302

First-time installation 302

Configuring the IP Phone 1120E 302

Connecting the components 303

Startup sequence 307 TFTP firmware upgrade 308 Redeploying an IP Phone 1120E 308 Replacing an IP Phone 1120E 309 Removing an IP Phone 1120E from service 309

Nortel IP Phone 1140E 311

Contents 311 Introduction 311 Description 312 Components and functions 313

Keys and functions 313

Services menu 315

Local Tools menu 316 Features 316 Dialpad entry 317 Display characteristics 318

Self-labeled line/programmable feature key label display 319

Information line display 319

Context-sensitive soft key label display 320 Cleaning the IP Phone display screen 320 Package components 320 Installation and configuration 322

Before you begin 322

First-time installation 322

Configuring the IP Phone 1140E 322

Connecting the components 323

Startup sequence 328 TFTP firmware upgrade 328 Bluetooth Redeploying an IP Phone 1140E 328 Replacing an IP Phone 1140E 329 Removing an IP Phone 1140E from service 330

®

wireless technology 328

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

13

Nortel IP Phone 1150E 331

Contents 331 Introduction 331 Description 332 Components and functions 334

Services menu 337

Local Tools menu 338 Features 339 Dialpad entry 341 Display characteristics 342

Self-labeled line/programmable feature key label 342

Information line display 343

Context-sensitive soft key label 343

Cleaning the IP Phone display screen 343 Headset support 343 Package components 344 Installation and configuration 345

Before you begin 345

First-time installation 346

Configuring the IP Phone 1150E 346

Connecting the components 347

Startup sequence 352 TFTP firmware upgrade 352 Bluetooth Redeploying an IP Phone 1150E 353 Replacing an IP Phone 1150E 354 Removing an IP Phone 1150E from service 354

®

wireless technology 352

Nortel IP Phone 1165E 355

Contents 355 Description 355 Components and functions 356

Keys and functions 356

Services menu 358

Local Tools menu 359 Features 359 Dialpad entry 360 Display characteristics 361

Self-labeled line/programmable feature key label display 362

Information line display 362

Soft key label display 363 Cleaning the IP Phone display screen 363 Package components 363

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

14

Installation and configuration 364

Before you begin 365

First-time installation 365

Configuring the IP Phone 1165E 365

Connecting the components 366

Startup sequence 371 TFTP firmware upgrade 371 Bluetooth

®

wireless technology 371 Redeploying an IP Phone 1165E 371 Replacing an IP Phone 1165E 372 Removing an IP Phone 1165E from service 373

Expansion Module for IP Phones 1100 Series 375

Contents 375 Description 375 Features 376 Display characteristics 377 Package components 377 Configuration 377 Installation 379 Expansion Module startup initialization 382 Operating parameters 383

IP Phone 1120E 383 IP Phone 1140E and IP Phone 1150E, and IP Phone 1165E 383

Services key operation 384

Display diagnostics 385

Firmware 386

Nortel IP Phones with SIP firmware 387 Features 389

Contents 389 Telephony features 389

Corporate Directory 390 Personal Directory 390 Redial List 390 Callers List 391 Password Administration 391 IP Call Recording 391 Virtual Office 391 Emergency Services for Virtual Office 392 Active Call Failover 392 Enhanced UNIStim Firmware download 392 Media security 393 UNIStim signalling security 398

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

15

Live Dialpad 399 Normal Mode Indication 399 Caller ID display order 400 Languages 400 Screen Saver Slideshow IP Phone 2007 402 Screen Saver Slideshow for IP Phone 1165E 405 Background image for IP Phone 1165E 408 Key number assignments 411 Record on Demand 413

Network features 414

Full Duplex 415

802.1x Port-based network access control 421

802.1ab Link Layer Discovery Protocol 422 Dynamic Host Configuration Protocol 424 Gratuitous Address Resolution Protocol 448

X.509 Certificates 449

Certificate management 449 Root certificate 450 Device certificate 450 Certificate installation 450

Root certificates 450 Certificates on redeployed IP Phones 464 Security log 465

Regulatory and safety information 467

Warnings: 468

Other compliancies 469

®

For those devices equipped with Bluetooth

wireless technology 469

DenAn regulatory notice for Japan 470

Local Tools menu 471

Contents 471 Introduction 471 Local Tools menu password protection 471

Local Tools menu password feature limitations 472

Controlling the menu lock 473

Controlling the menu lock for IP Phone 2007 473 Controlling the menu lock for IP Phone 1165E 473

Controlling the menu lock for other IP Phones 474 Configuring Secure Local Menu using Network provisioning 474 Accessing the Local Tools menu 475 Local Tools options 475

Local Tools menu for IP Phone 2007 476

Local Tools menu for IP Phones 1100 Series 477

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

16

Diagnostics 480

Local Tools menu for IP Phone 1165E 482

Local Tools menu for IP Phone 1110, IP Phone 1210, IP Phone 1220, and IP

Phone 1230 487

Provisioning the IP Phones 491

Contents 491 Introduction 491 Description 492 Manual provisioning 492 Automatic provisioning 493

Configuration 494

Provisioning IP Phone parameters 495

Auto Provisioning page for graphical user interface 496

Automatic configuration 502

Automatic provisioning parameters 502

Provisioning Info Block 527 Operation 528

Precedence rule and stickiness control 528

IP Phone reset 529

Factory default 529

Manual provisioning of IP Phones 1110 and 1200 Series 533

Contents 533 Introduction 533 Provisioning parameters 533

Manual provisioning of IP Phones 2007 and 1100 Series 541

Contents 541 Introduction 541 Provision parameters 541

Manual provisioning of IP Phones 2000 Series 551

Contents 551 Introduction 551 Provision parameters 551

Provisioning the IP Phone 2001, IP Phone 2002, and IP Phone 2004 552

Provisioning the IP Audio Conference Phone 2033 557

Headset support 561

Introduction 561 Supported wired and wireless headsets 561

®

Bluetooth

Enabling Bluetooth

Manual configuration 562 Configure the headsets 563

Active Headset Device 564

wireless technology 561

®

wireless technology 561

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

17

Enable HID Commands 564

Headset Type 564 USB audio support 564

Nortel USB adapters 565

USB Analog Terminal Adapter 565

Wireless USB headsets 566

USB audio limitations and restrictions 566

IP Phone diagnostic utilities 569

Contents 569 Introduction 569 Text-based diagnostic utilities 569

Network diagnostic utilities 570

Accessing Network Diagnostic utilities from the IP Phone 572

Network Diagnostic Utilities data display pages 584

Network Address Translation Traversal 595

General Information 595

Using CLI Commands 597 Graphic-based diagnostics utilities 600

Diagnostics for the IP Phones 1120E/1140E/1150E 605

Diagnostics for the IP Phone 1165E 616

Language enhancement 633

Contents 633 Description 633

UTF-8 character encoding 633

TFTP Server support 634

Synchronizing the language 634 Expansion Module for IP Phones 1100 Series font support 634

DHCP server configuration 635

Install a Windows NT 4 or Windows 2000 server 635 Configure a Windows NT 4 server with DHCP 635 Configure a Windows 2000 server with DHCP 638 Install ISC DHCP Server 641 Configure ISC DHCP Server 642

Configure ISC DHCP to work with the IP Phones 642 Install and configure a Solaris 2 server 645

TFTP Server 649

Contents 649 Introduction 649 TFTP Server planning 649

Pre-download checklist 651 Updating IP Phones firmware 651

Updating the firmware 652

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

18

Expansion Module for IP Phones 657 Downloading and configuring fonts 658

802.1Q VLAN description 663

Contents 663 Introduction 663 Description 664 IP Phone support 665

IP Softphone 2050 support 665 Three-port switch support 665 VLAN IDs 666

Automatic VOICE VLAN ID configuration 667

VLAN Configuration Choices 668 Enhanced Data VLAN 668

Port numbers 671 Bluetooth®and Wireless Fidelity interference 673 Power requirements and environmental specifications 675

Contents 675

IP Phone power requirements 675 Environmental specifications 677

IP Phone context-sensitive soft keys 679 Call features 681 FLEXnet licensing error codes 685 Nortel IP Softphone 2050 license information 691

Download Open Source modules 691 GNU GENERAL PUBLIC LICENSE 691

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

New in this release

The following sections detail what’s new in IP Phones Fundamentals (NN43001-368) for Nortel Communication Server 1000 (CS 1000).

Because of the similarity between Communication Server 1000 Release

6.0 and CS 1000 Release 5.5 UNIStim features, CS 1000 Release 6.0 documentation is also used for CS 1000 Release 5.5.

Features

Navigation

Communication Server Release 6.0 includes the following additions:

• Two-line mode for IP Phones 1110 and 1210—IP Phone display

changes from three-line mode to two-line mode to display language characters that require more space. See Figure 75 " Three-line and

two-line displays" (page 401).

•

Dynamic IP Line localization with support of 25 languages —dynamic localization means that prompt translations can be easily updated and new translations can be added. New translations are regionally controlled. See “Languages” (page 400).

19

•

New features:

— “Caller ID display order” (page 400) —

“Normal Mode Indication” (page 399) (with configurable Normal

Mode Display)

— “Record on Demand” (page 413)

• “Screen Saver Slideshow IP Phone 2007” (page 402)—photo slide

show feature. You can download images onto the phone for sequential display after the screen saver activates.

This document also introduces the IP Phone 1165E.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

20 New in this release

The IP Phone 1165E is a color display version of the IP Phone 1140E with two additional feature key buttons. For more information on the feature related changes of IP Phone 1165E, see “Nortel IP Phone 1165E” (page

355).

The IP Phone 1165E also supports the Screen Saver Slideshow feature. This feature allows you to download images onto the phone for sequential display after the screen saver activates. For more information about the Screen Saver Slideshow feature, see “Screen Saver Slideshow for IP

Phone 1165E” (page 405).

Revision history

April 2010

July 2009 Standard 05.03. This document is up-issued to support IP

May 2009 Standard 05.02. This document is up-issued to support

May 2009 Standard 05.01. This document is up-issued to support

December 2009

November 2009

Standard 05.06. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0. The product release has been updated to reflect UNIStim 3.x for Rls

5.x and 6.0. Standard 05.05. This document is up-issued to support CS

1000 Release 5.5 and CS 1000 Release 6.0. The product release has been updated to reflect UNIStim 3.x.

Standard 05.04. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0.

Softphone 2050 Release 3.3 for CS 1000 Release 6.0.

CS 1000 Release 6.0.

CS 1000 Release 6.0. Standard 04.11. This document is up-issued to support the

Nortel IP Phone 1535 for CS 1000 Release 6.0. Standard 04.10. This document is up-issued to support the

Nortel IP Phone 1165E for CS 1000 Release 6.0. Standard 04.09. This document is up-issued to support the

Nortel IP Phone 1165E for CS 1000 Release 6.0.

November 2009

February 2009 Standard 04.07. This document is up-issued to change

NN43001-368 05.06 30 April 2010

Standard 04.08. This document is up-issued to support the Nortel 1165E IP Phone and UNIStim 3.x for both CS 1000 Release 5.x and CS 1000 Release 6.0.

CAT5 to CAT5e cable in the chapters Nortel IP Audio Conference Phone 2033, Nortel IP Phone 1210, Nortel IP Phone 1220, and Nortel IP Phone 1230.

Nortel Communication Server 1000

IP Phones Fundamentals

Revision history 21

February 2009

January 2009

October 2008

August 2008

July 2008

Standard 04.06. This document is up-issued to change CAT5 to CAT5e cable, which is currently shipped with IP Phones.

Standard 04.05. This document is up-issued to reflect changes in the IP Phone 2001 and 2004 component list.

Standard 04.04. This document is up-issued to support CS 1000 Release 5.5. This document contains an update on functionality of IP port numbers used in IP Softphone 2050 application and the steps involved in session establishment between IP Softphone 2050 client, Call Server, Signalling Server, Media cards, Licensing server, Duplicate Media Stream, Application Gateway and Signaling Encryption.

Standard 04.03. This document is up-issued to support UNIStim Release 3.0 for CS 1000 Release 5.5.

Standard 04.02. This document is up-issued to support an update to technical content for the IP Softphone 2050.

Standard 04.01. This document is up-issued to support IP Softphone 2050 Release 3.1 for Communication Server 1000 Release 5.5. This document also contains updates to technical content for UNIStim 3.0.

May 2008

April 2008

March 2008

February 2008

December 2007

Standard 03.07. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content within the IP Phones 1200 Series sections.

Standard 03.06. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains support for UNIStim 3.0.

Standard 03.05. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content.

Standard 03.04. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content for IP Softphone 2050 Release 3 and an update to technical content for TFTP server firmware download.

Standard 03.03. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content.

Standard 03.02. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

22 New in this release

December 2007

June 2007

May 2007

March 2007

January 2007

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 5.5.

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document contains support for IP Softphone 2050 Release 3.

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0.

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document is renamed

IP Phones Fundamentals (NN43001-368) and contains information previously contained in the following legacy document, now retired: (553-3001-368).

Standard 23.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to include updated information for Mobile Voice Client (MVC) 2050.

Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110.

Standard 21.00. Not issued.

November 2006

October 2006

August 2006

July 2006

June 2006

April 2006

Standard 20.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the Expansion Module for IP Phones 1100 Series.

Standard 19.00. This document is up-issued to support Communication Server 1000 Release 4.5.

Standard 18.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1150E.

Standard 17.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 16.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 15.00. This document is up-issued to include UNIStim firmware up-version.

Standard 14.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include content for the IP Audio Conference Phone 2033 Release

2. Standard 13.00. Not issued.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Subject 23

March 2006

January 2006

November 2005

August 2005

April 2005

Standard 12.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Softphone 2050 V2.

Standard 11.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1120E and IP Phone 1140E.

Standard 10.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1140E.

Standard 9.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 8.00. This document is up-issued to support the addition of IP Phone 1140E.

Standard 7.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 6.00. This document is up-issued to support the addition of the IP Phone 2007.

Standard 5.00. This document is up-issued to support the addition of the IP Audio Conference Phone 2033.

February 2005

September 2004

June 2004

October 2003

Subject

Standard 4.00. This document is up-issued to support the

8.x Firmware Upgrade for IP Phones. Standard 3.00. This document is up-issued to support

Communication Server 1000 Release 4.0. Standard 2.00. This document is up-issued to include the

Nortel Networks Mobile Voice Client 2050. Standard 1.00. This document is a new NTP for

Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217).

This document contains description, installation, and administration information for the following:

• Nortel IP Audio Conference Phone 2033

• Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone

2007

• Nortel IP Phone Key Expansion Module (KEM)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

24 New in this release

• Nortel IP Softphone 2050

• Nortel Mobile Voice Client 2050 for Personal Digital Assistants (PDA)

• Nortel IP Phone 1110

•

• Nortel IP Phone 1140E

• Nortel IP Phone 1150E

• Nortel IP Phone 1165E

•

• Nortel IP Phone 1210

• Nortel IP Phone 1220

•

Nortel IP Phone 1120E

Expansion Module for IP Phones 1100 Series Nortel IP Phone 1535

Nortel IP Phone 1230 Nortel IP Phones 1200 Series Expansion Module (EM)

Note on legacy products and releases

This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 6.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support on the Nortel home page:

ww.nortel.com

w

NTPs, User Guides, and other document references

This document references the following:

• Features and Services Fundamentals (NN43001-106)

• Signaling Server IP Line Applications Fundamentals (NN43001-125)

•

Converging the Data Network with VoIP Fundamentals (NN43001-260)

• IP Peer Networking Installation and Commissioning (NN43001-313)

• Secure Multimedia Controller Implementation Guide (NN43001-325)

• Automatic Call Distribution Fundamentals (NN43001-551)

• Security Management Fundamentals (NN43001-604)

• Software Input Output Reference - Administration (NN43001-611)

• Emergency Service Access Fundamentals (NN43001-613)

• Element Manager System Reference - Administration (NN43001-632)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Subject 25

• Software Input Output Reference - Maintenance (NN43001-711)

• Central Answering Position Implementation Guide (NN43011-501)

• IP Phone 1110 User Guide (NN43110-101)

•

IP Phone 1110 Getting Started Card (NN43110-300)

• IP Phone 1120E Getting Started Card (NN43112-100)

• IP Phone 1120E User Guide (NN43112-103)

• IP Phone 1140E Getting Started Card (NN43113-103)

•

IP Phone 1140E User Guide (NN43113-106)

•

IP Phone 1150E Getting Started Card (NN43114-103)

• IP Phone 1150E User Guide (NN43114-100)

• IP Phone 1165E User Guide (NN43101-102)

•

IP Phone 2001 User Guide (NN43115-102)

•

IP Phone 2002 User Guide (NN43116-104)

•

IP Phone 2004 User Guide (NN43117-102)

•

IP Phone 2007 User Guide (NN43118-100)

•

IP Phone Audio Conference Phone 2033 User Guide (NN43111-100)

•

IP Softphone 2050 User Guide (NN43119-101)

•

IP Phone Key Expansion Module User Guide (NN43119-102)

•

Mobile Voice Client 2050 User Guide (NN43119-103)

•

Expansion Module for IP Phones 1100 Series User Guide

(NN43130-101)

•

IP Phone 1210 User Guide (NN43140-101)

•

IP Phone 1220 User Guide (NN43141-101)

•

IP Phone 1230 User Guide (NN43142-101)

•

Nortel Application Gateway 1000/2000 Administration Guide

(NN42360-600)

For information about WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140, see WLAN IP Telephony Installation and Commissioning (NN43001-504).

Online

To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page:

w

ww.nortel.com

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

26 New in this release

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

How to get Help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ww.nortel.com/support

w

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

sign up for automatic notification of new software and documentation for Nortel equipment

27

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the

telephone number for your region:

w

ww.nortel.com/callus

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

28 How to get Help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

w

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

Nortel IP Phone 2001

Contents

This section contains the following topics:

•

“Introduction” (page 29)

• “Description” (page 30)

•

“Components and functions” (page 30)

• “Features” (page 32)

•

“Display characteristics” (page 33)

• “Package components” (page 34)

•

“Installation and configuration” (page 36)

• “Redeploying an IP Phone 2001” (page 40)

•

“Replacing an IP Phone 2001” (page 41)

•

“Removing an IP Phone 2001 from service” (page 41)

29

Introduction

This section explains how to install and maintain the IP Phone 2001. For information about using the IP Phone 2001, see the IP Phone 2001 User Guide (NN43115-102).

This section contains the following procedures:

• Procedure 1 “Configuring the IP Phone 2001” (page 37)

• Procedure 2 “Connecting the components” (page 38)

• Procedure 3 “Changing the TN of an existing IP Phone 2001” (page

40)

• Procedure 4 “Replacing an IP Phone 2001” (page 41)

• Procedure 5 “Removing an IP Phone 2001 from service” (page 41)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

30 Nortel IP Phone 2001

If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware.

Description

The IP Phone 2001 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2001 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Phone 2001 network and CS 1000 connections.

Figure 1 "IP Phone 2001" (page 30) shows the IP Phone 2001.

Figure 1 IP Phone 2001

Components and functions

This section describes the following components and functions of the IP Phone 2001:

• “Keys and functions” (page 31)

• “Services menu” (page 31)

Nortel Communication Server 1000

NN43001-368 05.06 30 April 2010

IP Phones Fundamentals

Components and functions 31

Keys and functions

Table 1 "IP Phone 2001 keys and functions" (page 31) describes the IP

Phone 2001 keys and functions.

Table 1 IP Phone 2001 keys and functions

Key Function

Speaker Press the Line key to activate the speaker for on-hook dialing and

listening.

Message waiting/ Incoming call indicator

Volume control bar

Navigation keys Use the navigation keys to scroll through menus and lists in the

Line key Use the Line key to access the single line and activate on-hook

Hold key Press the Hold key to put an active call on hold. Press the Dial/Line

Context-sensitive soft keys (self-labeled)

Message key Press the Message key to access your voice mailbox. Goodbye key Press the Goodbye key to terminate an active call.

The Message waiting lamp turns on to indicate that a message is left for the user. This lamp also flashes when the IP Phone ringer is on.

Use the volume control bar to adjust the volume of the Handset, Ringer, and On-hook Dialing/Listen tones.

Press the right side of the rocker bar to increase volume; press the left side to decrease volume.

display area.

dialing. No status icon or light emitting diode (LED) is provided.

key to return to the caller on hold. Context-sensitive soft keys (self-labeled) are located below the

display area. The LCD label above the key changes, based on the active feature. A triangle before a key label indicates that the key is active.

Services menu

Table 2 "Services menu" (page 31) shows the Services menu.

Table 2 Services menu

Services key

Press the Services key to access the following items:

• Telephone Options

— Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

32 Nortel IP Phone 2001

•

• Test Local Mode and Resume Local Mode (if Branch Office is configured)

Press the Services key to exit from any menu or menu item.

You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2001 User Guide (NN43115-102).

— Set Info — Diagnostics — Ring type — Call Timer — Live Dialpad — Normal Mode indication — Caller ID display order Password Admin — Station Control Password

Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic

utilities” (page 569).

If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed.

While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID.

Features

The IP Phone 2001 supports the following telephony features:

•

four context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Features

and Services Fundamentals (NN43001-106).

• volume control bar to adjust ringer, speaker, handset volume

• two specialized feature keys

— Message/Inbox — Services

• two call-processing keys

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

— Goodbye —

Hold

Display characteristics

An IP Phone 2001 has two display areas:

• “Information line display” (page 33)

• “Soft key label display” (page 34)

Figure 2 "IP Phone 2001 display areas" (page 33) shows these two display

areas.

Figure 2 IP Phone 2001 display areas

Display characteristics 33

Cleaning the IP Phone display screen

Gently wipe the IP Phone display screen with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Phone 2001. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.

Information line display

An IP Phone 2001 has a one-line information display area with the following information:

• caller number

• caller name

•

feature prompt strings

• user-entered digits

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

34 Nortel IP Phone 2001

• date and time information (if the IP Phone is in an idle state) or Call

Timer (if provisioned in the Telephone options menu)

• set information

The information area changes according to the call-processing state and active features.

Soft key label display

The soft key label has a maximum six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.

Use the More soft key to navigate the layers of functions. If only four functions are assigned to the soft keys, the More key does not appear, and all four functions are displayed.

Package components

The following information applies to IP Phone 2001, IP Phone 2002, and IP Phone 2004. Product codes for IP Phone 2001, IP Phone 2002, and IP Phone 2004 are different from previous IP Phones.

See the product code on the back of the phone to confirm whether it is an IP Phone 2001, IP Phone 2002, and IP Phone 2004. The product code for IP Phone 2001, IP Phone 2002, and IP Phone 2004 appears as IP Phone 200x. The product code for previous versions of the IP Phones appears with an i in front of the model number (for example, i200x).

You must order the global power supply separately if local power using the global power supply is required, because IP Phone 2001, IP Phone 2002, and IP Phone 2004 include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power.

Table 3 "Package components" (page 35) lists the IP Phone 2001 package

components.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Table 3 Package components

• IP Phone 2001

• handset

• handset cord

•

2.1 m (7-ft) CAT5-e Ethernet cable

• Getting Started Card

•

number plate and lens

Table 4 "IP Phone 2001 components list" (page 35) lists the IP Phone

2001 components and product codes.

Table 4 IP Phone 2001 components list

Package components 35

Component

IP Phone 2001 (Ethergray) with Icon keycaps NTDU90AA16/A0533387 IP Phone 2001 (Ethergray) with English text label keycaps NTDU90BA16/A0533388 IP Phone 2001 (Charcoal) with Icon keycaps NTDU90AA70/A0053389 IP Phone 2001 (Charcoal) with English text label keycaps NTDU90BA70/A0533390 IP Phone 2001 (Charcoal with Bezel) with Icon keycaps NTDU90AB70 IP Phone 2001 (Charcoal with Bezel) with Icon keycaps (RoHS) NTDU90AC70E6 IP Phone 2001 (Charcoal with Bezel) with English text label keycaps NTDU90BB70 IP Phone 2001 (Charcoal with Bezel) with English text label keycaps

(RoHS)

Replacement parts

7-ft. CAT5-e N0177422 Handset, Charcoal A0758634 Handset cord, Ethergray; for IP Phone 2004 and IP Phone 2001 A088682 Handset cord, Charcoal; for IP Phone 2004 and IP Phone 2001 N0000764

Power supply

Global power supply (for local power) NTYS17xxE6

Product code

NTDU90BC70E6

IEC cables

1.8 m (5.9 ft), 10 amp, IEC320-C13 North America

2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3, Australia, New Zealand Note: ROHS does not apply in this region.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

NTYS14AAE6

NTTK15AA

36 Nortel IP Phone 2001

Power supply

250 VAC, Option 11C Standard European power cord, Other EMEA, Kenya, Korea, Thailand, Indonesia, Vietnam, India, Pakistan

3 m (9.9 ft) 125 VAC, Option 11C Swiss power cord Switzerland

240 VAC, Option 11C UK power cord Hong Kong, Ireland, United Kingdom, Singapore, Malaysia, Bangladesh, Brunei, Sri Lanka

3 m (9.9 ft), 125 VAC, Option 11C Denmark power cord Denmark

Argentina Note: ROHS does not apply in this region.

1.8 m (5.9 ft), 10 amp, IEC320-C13 Japan

For more information, and for information about previous versions of the IP Phone, contact your Nortel representative.

Installation and conﬁguration

The following sections provide a step-by-step guide to install and configure the IP Phone 2001:

• “Before you begin” (page 36)

NTTK16ABE6

NTTK17ABE6

NTTK18ABE6

NTTK22ABE6

A0814961

NTTK26AAE6

•

“First-time installation” (page 37)

•

“Configuring the IP Phone 2001” (page 37)

•

“Connecting the components” (page 38)

•

“Startup sequence” (page 39)

Before you begin

Before installing the IP Phone 2001, complete the following pre-installation checklist:

• Ensure one IP Phone 2001 boxed package exists for each IP Phone

2001 you install. For a list of IP Phone 2001 package components, see

Table 3 "Package components" (page 35).

• Ensure one Software License exists for each IP Phone 2001 you

install.

• Ensure the host Call Server is equipped with a Signaling Server that

runs the Line Terminal Proxy Server (LTPS) application.

• If a global power supply is required, make sure you use the correct

global power supply supplied by Nortel and country specific IEC cable.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

The voltage rating of the global power supply must match the wall outlet voltage. See Table 4 "IP Phone 2001 components list" (page

35).

• Ensure the latest IP Phone firmware is deployed to the IP telephony

node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

First-time installation

You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

CAUTION

Do not plug your IP Phone 2001 into an ISDN connection. Severe damage can result.

Conﬁguring the IP Phone 2001

Use Procedure 1 “Configuring the IP Phone 2001” (page 37) to configure the IP Phone 2001 for the first time.

Installation and configuration 37

Procedure 1 Conﬁguring the IP Phone 2001

Step Action 1 Configure a virtual loop on the Call Server using LD 97. For

more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN43001-125) and Software Input Output Reference-Administration (NN43001-611).

2 Configure the IP Phone 2001 on the Call Server using LD 11. At

the prompt, enter the following:

REQ:new TYPE:2001P2

For more information about configuring the IP Phone 2001 using LD 11, see Software Input Output Reference-Administration (NN43001-611).

3 Configure the IP Phone 2001 in Element Manager. IP Phones

are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Phone 2001 using Element Manager, see Element Manager System Reference - Administration (NN43001-632).

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

38 Nortel IP Phone 2001

Connecting the components

Use “Connecting the components” (page 38) to connect the IP Phone 2001 components.

Procedure 2 Connecting the components

Step Action 1 Connect one end of the handset cord to the handset jack on the

2 Connect the other end of the handset cord to the handset. 3 Connect one end of the CAT5-e Ethernet cable to the network

back of the IP Phone identified with a handset icon. See Figure 3

"IP Phone 2001 Ethernet network interface connections" (page

39).

interface located on the back of the IP Phone (identified with a LAN icon, see Figure 3 "IP Phone 2001 Ethernet network

interface connections" (page 39)). The other end of the CAT5-e

Ethernet cable plugs into the IP network. The LAN Ethernet port supports Auto-Media Dependent Interface

Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation.

4 Connect the global power supply (optional). Leave the global

power supply unplugged from the power outlet, connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the global power supply cord through the channels in the stand.

5 Secure the IP Phone footstand to the base of the IP Phone. Use

the angle adjustment grip on the top back of the IP Phone to adjust the position.

CAUTION

Damage to Equipment

Do not plug any device into your IP Phone 2001 Ethernet port other than an IEEE 802.3 Ethernet network connection.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Installation and configuration 39

Figure 3 IP Phone 2001 Ethernet network interface connections

6 Power the IP Phone 2001 using either the Power over Ethernet

or a global power supply (local power). If you are using local power, plug the a global power supply into the nearest power outlet. Make sure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the power supply must match the wall outlet voltage. See Table 4 "IP Phone 2001 components list" (page 35).

The IP Phone 2001 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and the global power supply is not required. To use local AC power, the optional global power supply can be ordered separately.

When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 424).

Startup sequence

When an IP Phone 2001 connects to the network, it must perform a startup sequence. The elements of the startup sequence include:

• obtaining network access (if supported by the network infrastructure)

• obtaining VLAN ID (if supported by the network infrastructure)

• obtaining the IP parameters

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

40 Nortel IP Phone 2001

• connecting to the Call Server

• obtaining the provisioning parameters

For information about provisioning the IP Phone, see “Manual provisioning

of IP Phones 2000 Series” (page 551).

Redeploying an IP Phone 2001

You can redeploy an existing previously configured IP Phone 2001 on the same system. For example, the IP Phone 2001 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2001. For further information, see Converging the Data Network with VoIP Fundamentals (NN43001-260).

Procedure 3 Changing the TN of an existing IP Phone 2001

Step Action 1 Repower the IP Phone 2001.

During the reboot sequence of a previously configured IP Phone, the IP Phone 2001 displays the existing node number for approximately five seconds.

2 If the node password is enabled and NULL, choose one of the

following:

a Disable the password. b Set the password as non-NULL.

3 Press OK when the node number displays.

If Then

the node password is enabled and is not NULL

the node password is disabled a TN screen displays. Go to Step

a password screen displays. Go to Step 4.

5.

4 Enter password at the password screen, and press OK.

A TN screen displays. To obtain the password, enter the nodePwdShow command in

Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632).

5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN.

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Replacing an IP Phone 2001

ATTENTION

Two IP Phones cannot share the same TN. You must remove the IP Phone 2001 that currently uses the TN.

Procedure 4 Replacing an IP Phone 2001

Step Action 1 Obtain the node and TN information of the phone you want to

replace.

2 Disconnect the IP Phone 2001 that you want to replace. 3 Follow “Configuring the IP Phone 2001” (page 37) to install the

IP Phone 2001. To configure the IP Phone, “Manual provisioning

of IP Phones 2000 Series” (page 551).

4 Enter the same TN and Node Number as the IP Phone 2001 you

replaced. The system associates the new IP Phone 2001 with the existing TN.

Removing an IP Phone 2001 from service 41

Removing an IP Phone 2001 from service

Procedure 5 Removing an IP Phone 2001 from service

Step Action 1 Disconnect the IP Phone 2001 from the network or turn off the

power. If the IP Phone 2001 was automatically configured, the DHCP

lease expires and the IP address returns to the available pool.

2 In LD 11, enter the following:

REQ: OUT TYPE: 2001P2 TN: LLL S CC UU

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

42 Nortel IP Phone 2001

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

Nortel IP Phone 2002

Contents

This section contains the following topics:

•

“Introduction” (page 43)

• “Description” (page 44)

•

“Components and functions” (page 44)

• “Features” (page 47)

•

“Display characteristics” (page 48)

• “Package components” (page 49)

•

“Installation and configuration” (page 51)

• “Redeploying an IP Phone 2002” (page 55)

•

“Replacing an IP Phone 2002” (page 56)

•

“Removing an IP Phone 2002 from service” (page 57)

43

Introduction

This section explains how to install and maintain the IP Phone 2002. For information about using the IP Phone 2002, see the IP Phone 2002 User Guide (NN43116-104).

This section contains the following procedures:

• Procedure 6 “Configuring the IP Phone 2002” (page 52)

• Procedure 7 “Connecting the components” (page 53)

• Procedure 8 “Changing the TN of an existing IP Phone 2002” (page

55).

• Procedure 9 “Replacing an IP Phone 2002” (page 56).

• Procedure 10 “Removing an IP Phone 2002 from service” (page 57).

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

44 Nortel IP Phone 2002

If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware.

Description

The IP Phone 2002 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2002 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Phone 2002 network and CS 1000 connections.

Figure 4 "IP Phone 2002" (page 44) shows the IP Phone 2002.

Figure 4 IP Phone 2002

Components and functions

This section describes the following components and functions of the IP Phone 2002:

• “Keys and functions” (page 45)

• “Services menu” (page 46)

Nortel Communication Server 1000

NN43001-368 05.06 30 April 2010

IP Phones Fundamentals

Components and functions 45

Keys and functions

Table 5 "IP Phone 2002 keys and functions" (page 45) describes the IP

Phone 2002 keys and functions.

Table 5 IP Phone 2002 keys and functions

Key Function

Speaker Press the Line key to activate the speaker for on-hook dialing and

listening.

Programmable line (DN)/feature keys (self-labeled)

Programmable line (DN)/feature keys (self-labeled) are configured for various features on the IP Phone. One must be the prime DN key.

A steady LCD light beside a line (DN) key indicates the feature or line is active. A flashing LCD indicates the line is on hold or the feature is being programmed.

Message waiting light/ Incoming call indicator

The Message waiting light turns ON to indicate that a message has been left for the user. This light also flashes when the set ringer is ON.

Context-sensitive soft keys (self-labeled)

Context-sensitive soft keys (self-labeled) are located below the display area. The LCD label above the key changes, based on the active feature.

A triangle before a key label indicates that the key is active.

Navigation keys Use the navigation keys to scroll through menus and lists in the

display area. Message (Inbox) Press the Message (Inbox) key to access your voice mailbox. Outbox/Shift Press the Outbox/Shift key to switch between two feature key pages

and access an additional six lines/features. Directory Press the Directory key to access Directory services. Quit

Press the Quit key to end an active application.

Pressing the Quit key does not affect the status of the calls currently

on your IP Phone. Expand to PC The Expand to PC key is used to access external server

applications such as External Application Server (XAS). Goodbye Press the Goodbye key to terminate an active call. Hold Press the Hold key to put an active call on hold. Press the line (DN)

key beside the flashing LCD to return to the caller on hold. Headset Press the Headset key to answer a call using the headset or to

switch a call from the handset or Handsfree to the headset.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

46 Nortel IP Phone 2002

Table 5 IP Phone 2002 keys and functions (cont’d.)

Key Function

Mute

Volume control bar

Handsfree key

Services menu

Table 6 Services menu

Press the Mute key to listen to the receiving party without

transmitting.

Press the Mute key again to return to a two-way conversation.

The Mute key applies to Handsfree, Handset, and Headset

microphones.

The Mute LED flashes when the Mute option is in use.

Use the volume control bar to adjust the volume of the handset,

headset, speaker, ringer, and, Handsfree feature.

Press the right side of the rocker bar to increase volume; press the

left side to decrease volume.

Press the Handsfree key to activate the Handsfree feature.

The LED lights to indicate when handsfree is active.

Table 6 "Services menu" (page 46) shows the Services menu.

Services key

Press the Services key to access the following items:

• Telephone Options

— Volume Adjustment — Contrast Adjustment — Language — Date/Time Format — Display diagnostics — Local Dialpad Tone — Set Info — Ring type — OnHook Default Path — Change Feature key label — Call Timer — Live Dialpad

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Features 47

— Normal Mode indication — Caller ID display order

•

Password Administration

•

Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

•

Test Local Mode and Resume Local Mode (if Branch Office is configured)

You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2002 User Guide (NN43116-104).

Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic utilities” (page 569).

If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed.

While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID.

Features

The IP Phone 2002 supports the following telephony features:

•

four programmable line (DN)/feature keys (self-labeled)

•

four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Features

and Services Fundamentals (NN43001-106).

•

volume control bar to adjust ringer, speaker, handset, handsfree, and headset volume

•

ability to change the programmable line (DN)/feature key labels

•

six specialized feature keys

— Quit — Directory — Message/Inbox — Shift/Outbox — Services — Expand to PC

• five call-processing fixed keys:

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

48 Nortel IP Phone 2002

— Mute —

Handsfree

—

Goodbye

—

Headset

—

Hold

For more information about IP Phone features, see “Features” (page 389).

Display characteristics

An IP Phone 2002 has three major display areas:

•

“Programmable line (DN)/feature key label display” (page 48)

• “Information line display” (page 49)

•

“Soft key label display” (page 49)

Figure 5 "IP Phone 2002 display areas" (page 48) shows these three

display areas.

Figure 5 IP Phone 2002 display areas

Cleaning the IP Phone display screen

Gently wipe the IP Phone display screen with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.

Programmable line (DN)/feature key label display

The feature key label area displays a 10-character string for each of the four feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

status of the configured DN. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.

If a label is longer than 10 characters, the last 10 characters are displayed and the excess characters are deleted from the beginning of the string.

Information line display

An IP Phone 2002 has a one-line information display area with the following information:

•

caller number

• caller name

•

feature prompt strings

• user-entered digits

• date and time information (if the IP Phone is in an idle state) or Call

Timer (if provisioned in the Telephone options menu)

The information in the display area changes, according to the call-processing state and active features.

Package components 49

Because the IP Phone 2002 only has a one-line information display area, you are prompted to scroll through any additional lines of information.

Soft key label display

The soft key label has a maximum six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.

Use the More soft key to navigate the layers of functions. If only four functions are assigned to the soft keys, the More key does not appear, and all four functions are displayed.

Package components

The following information applies to IP Phone 2001, IP Phone 2002, and IP Phone 2004. Product codes for these IP Phones are different from previous sets.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

50 Nortel IP Phone 2002

See the product code on the back of the phone to confirm whether it is an IP Phone 2001, IP Phone 2002, and IP Phone 2004. The product code for IP Phone 2001, IP Phone 2002, and IP Phone 2004 appears as IP Phone 200x. The product code for previous versions of the IP Phone appears with an i in front of the model number (for example, i200x).

You must order the global power supply separately if local power using the global power supply is required, because IP Phone 2001, IP Phone 2002, and IP Phone 2004 include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power.

Table 7 "Package components" (page 50) lists the IP Phone 2002 package

components.

Table 7 Package components

•

IP Phone 2002

•

handset

• handset cord

• 2.1 m (7-ft) CAT5-e Ethernet cable

• Getting Started Card

• number plate and lens

Table 8 "IP Phone 2002 components list" (page 50) lists the IP Phone

2002 components and product codes.

Table 8 IP Phone 2002 components list

Component

IP Phone 2002 (Ethergray) with Icon keycaps NTDU91AA16/A0533404 IP Phone 2002 (Ethergray) with English text label keycaps NTDU91BA16/A0533405 IP Phone 2002 (Charcoal) with Icon keycaps NTDU91AA70/A0533406 IP Phone 2002 (Charcoal) with English text label keycaps NTDU91BA70/A0533407 IP Phone 2002 (Charcoal with Bezel) with Icon keycaps NTDU91AB70 IP Phone 2002 (Charcoal with Bezel) with Icon keycaps (RoHS) NTDU91AC70E6 IP Phone 2002 (Charcoal with Bezel) with English text label keycaps NTDU91BB70 IP Phone 2002 (Charcoal with Bezel) with English text label keycaps

(RoHS)

Replacement parts

Product code

NTDU91BC70E6

7 ft CAT5-e Ethernet cable N0177422 Handset, Ethergray A0788874

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Table 8 IP Phone 2002 components list (cont’d.)

Installation and configuration 51

Component

Handset, Charcoal A0758634 Handset cord, Ethergray A0897725 Handset cord, Charcoal N0000763 Footstand, Charcoal (used for Ethergray and Charcoal models) A0891619

Power supply

Global power supply (for local power) NTYS17xxE6

IEC cables

1.8 m (5.9 ft), 10 amp, IEC320-C13 North America

2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3, Australia, New Zealand Note: ROHS does not apply in this region.

250 VAC, Option 11C Standard European power cord, Other EMEA, Kenya, Korea, Thailand, Indonesia, Vietnam, India, Pakistan

3 m (9.9 ft) 125 VAC, Option 11C Swiss power cord Switzerland

240 VAC, Option 11C UK power cord Hong Kong, Ireland, United Kingdom, Singapore, Malaysia, Bangladesh, Brunei, Sri Lanka

Product code

NTYS14AAE6

NTTK15AA

NTTK16ABE6

NTTK17ABE6

NTTK18ABE6

3 m (9.9 ft), 125 VAC, Option 11C Denmark power cord Denmark

Argentina Note: ROHS does not apply in this region.

1.8 m (5.9 ft), 10 amp, IEC320-C13 Japan

For more information, and for information about previous versions of the IP Phone, contact Nortel.

Installation and conﬁguration

The following sections provide a step-by-step guide to install and configure the IP Phone 2002:

• “Before you begin” (page 52)

• “First-time installation” (page 52)

• “Configuring the IP Phone 2002” (page 52)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

NTTK22ABE6

A0814961

NTTK26AAE6

52 Nortel IP Phone 2002

• “Connecting the components” (page 53)

• “Startup sequence” (page 55)

Before you begin

Before installing the IP Phone 2002, complete the following pre-installation checklist:

•

Ensure one IP Phone 2002 boxed package exists for each IP Phone 2002 you install. For a list of IP Phone 2002 package components, see

Table 7 "Package components" (page 50).

•

Ensure one Software License exists for each IP Phone 2002 you install.

• Ensure the host Call Server is equipped with a Signaling Server that

runs the Line Terminal Proxy Server (LTPS) application.

•

If a global power supply is required, make sure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. See Table 8 "IP Phone 2002 components list" (page

50).

• Ensure the latest IP Phone firmware is deployed to the IP telephony

node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

First-time installation

You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

CAUTION

Do not plug your IP Phone 2002 into an ISDN connection. Severe damage can result.

Conﬁguring the IP Phone 2002

Use Procedure 6 “Configuring the IP Phone 2002” (page 52) to configure the IP Phone 2002.

Procedure 6 Conﬁguring the IP Phone 2002

Step Action 1 Configure a virtual loop on the Call Server using LD 97.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Installation and configuration 53

For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611).

2 Configure the IP Phone 2002 on the Call Server using LD 11. At

the prompt, enter the following:

REQ:new TYPE:2002P1,2002P2

For more information about configuring the IP Phone 2002 using LD 11, see Software Input Output Reference-Administration (NN43001-611).

3 Configure the IP Phone 2002 in Element Manager. IP Phones

are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Phone 2002 using Element Manager, see Element Manager System Reference - Administration (NN43001-632).

--End--

Connecting the components

Use Procedure 7 “Connecting the components” (page 53) to connect the components for the IP Phone.

Procedure 7 Connecting the components

Step Action 1 Connect one end of the handset cord to the handset jack on the

back of the IP Phone (identified with a handset icon). See Figure

6 "IP Phone 2002 Ethernet network interface connections" (page

54)

2 Connect the other end of the handset cord to the handset. 3 Choose one of the following connections:

• For an IP Phone not sharing LAN access with a PC:

Connect one end of the CAT5-e Ethernet cable to the network interface located on the back of the IP Phone (identified with a LAN icon). The other end of the CAT5-e Ethernet cable plugs into the IP network.

• For an IP Phone sharing LAN access with a PC:

Connect one end of the CAT5-e Ethernet cable to the network interface located on the back of the IP Phone (identified with a LAN icon) and the other end to the IP network. Insert on end of a second CAT5-e Ethernet cable into the PC network interface located on the back of the IP

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

54 Nortel IP Phone 2002

Phone (identified with a PC icon) and the other end into the computer. See Figure 6 "IP Phone 2002 Ethernet network interface

connections" (page 54).

The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation. The PC Port does not support Auto-MDIX.

CAUTION

Damage to Equipment

Do not plug any device into your IP Phone 2002 Ethernet port other than an IEEE 802.3 Ethernet network connection. The IP Phone 2002 does not support multiple devices connected through the PC Ethernet port.

Figure 6 IP Phone 2002 Ethernet network interface connections

4 Connect the global power supply (optional). Leave the global

power supply unplugged from the power outlet, connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the adapter cord through the channels in the stand.

5 Secure the IP Phone footstand to the base of the IP Phone. Use

the angle adjustment grip on the top back of the IP Phone to adjust the position.

6 Power the IP Phone 2002 using either the Power over Ethernet

or the global power supply (local power). If you are using local power, plug the global power supply into the nearest power outlet. Make sure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

voltage. See Table 8 "IP Phone 2002 components list" (page

50).

The IP Phone 2002 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required. To use local AC power, the optional global power supply can be ordered separately.

When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 424).

Startup sequence

When an IP Phone 2002 connects to the network, it must perform a startup sequence. The elements of the startup sequence include:

• obtaining network access (if supported by the network infrastructure)

•

obtaining VLAN ID (if supported by the network infrastructure)

Redeploying an IP Phone 2002 55

--End--

•

obtaining the IP parameters

•

connecting to the Call Server

•

obtaining provisioning parameters

For information about provisioning the IP Phone, see “Manual provisioning

of IP Phones 2000 Series” (page 551).

Redeploying an IP Phone 2002

You can redeploy an existing previously configured IP Phone 2002 on the same Call Server. For example, the IP Phone 2002 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2002. For further information, see Converging the Data Network with VoIP Fundamentals (NN43001-260).

Procedure 8 Changing the TN of an existing IP Phone 2002

Step Action 1 Repower the IP Phone 2002.

During the reboot sequence of a previously configured IP Phone, the IP Phone 2002 displays the existing node number for approximately 5 seconds.

2 If the node password is enabled and NULL, choose one of the

following:

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

56 Nortel IP Phone 2002

3 Press OK when the node number displays.

a Disable the password. b Set the password as non-NULL.

If Then

the node password is enabled and is not NULL

the node password is disabled a TN screen displays. Go to Step

4 Enter the password at the password screen and press OK.

A TN screen displays. To obtain the password, enter the nodePwdShow command in

Element Manager. For further information, see System Reference - Administration (NN43001-632).

5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN.

Replacing an IP Phone 2002

ATTENTION

Two IP Phones cannot share the same TN. You must remove the IP Phone 2002 that currently uses the TN.

a password screen displays. Go to Step 4.

5.

Element Manager

--End--

Procedure 9 Replacing an IP Phone 2002

Step Action 1 Obtain the node and TN information of the phone you want to

replace.

2 Disconnect the IP Phone 2002 that you want to replace. 3 Follow “Configuring the IP Phone 2002” (page 52) to install

the IP Phone 2002. To configure the IP Phone, see “Manual

provisioning of IP Phones 2000 Series” (page 551).

4 Enter the same TN and Node Number as the IP Phone 2002 you

replaced. The Call Server associates the new IP Phone 2002 with the existing TN.

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Removing an IP Phone 2002 from service 57

Removing an IP Phone 2002 from service

Procedure 10 Removing an IP Phone 2002 from service

Step Action 1 Disconnect the IP Phone 2002 from the network or turn off the

power. The service to the PC is disconnected as well if the PC connects

to the IP Phone 2002. If the IP Phone 2002 was automatically configured, the DHCP

lease expires and the IP address returns to the available pool.

2 In LD 11, enter the following:

REQ: OUT TYPE: 2002P1, 2002P2 TN: LLL S CC UU

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

58 Nortel IP Phone 2002

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

Nortel IP Phone 2004

Contents

This section contains the following topics:

•

“Introduction” (page 59)

• “Description” (page 60)

•

“Components and functions” (page 60)

• “Features” (page 63)

•

“Package components” (page 66)

• “Installation and configuration” (page 68)

•

“Redeploying an IP Phone 2004” (page 72)

• “Replacing an IP Phone 2004” (page 73)

•

“Removing an IP Phone 2004 from service” (page 74)

59

Introduction

This section explains how to install and maintain the IP Phone 2004. For information about using the IP Phone 2004, see the IP Phone 2004 User Guide (NN43117-102).

This section contains the following procedures:

• Procedure 11 “Configuring the IP Phone 2004” (page 69)

• Procedure 12 “Connecting the components” (page 70)

• Procedure 13 “Changing the TN of an existing IP Phone 2004” (page

72).

• Procedure 14 “Replacing an IP Phone 2004” (page 73).

• Procedure 15 “Removing an IP Phone 2004 from service” (page 74).

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

60 Nortel IP Phone 2004

If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware.

Description

The IP Phone 2004 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2004 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Phone 2004 network and CS 1000 connections.

Figure 7 "IP Phone 2004" (page 60) shows the IP Phone 2004.

Figure 7 IP Phone 2004

Components and functions

This section describes the following components and functions of the IP Phone 2004:

• “Keys and functions” (page 61)

• “Services menu” (page 62)

Nortel Communication Server 1000

NN43001-368 05.06 30 April 2010

IP Phones Fundamentals

Components and functions 61

Keys and functions

Table 9 "IP Phone 2004 keys and functions" (page 61) shows the IP

Phone 2004 keys and functions.

Table 9 IP Phone 2004 keys and functions

Key Function

Hold Press the Hold key to put an active call on hold. Press the line (DN) key

beside the flashing LCD to return to the caller on hold. Goodbye Press the Goodbye key to terminate an active call. Message waiting light/

Incoming call indicator

The Message waiting indicator turns ON to indicate that a message has

been left for the user. This indicator also flashes when the set ringer is

ON. Programmable line

(DN)/feature keys

Programmable line (DN)/feature keys (self-labeled) are configured for

various features on the IP Phones. (self-labeled)

A steady LCD light beside a line (DN) key indicates the feature or line is

active. A flashing LCD indicates the line is on hold or the feature is being

programmed. Context-sensitive soft

keys (self-labeled)

Context-sensitive soft keys (self-labeled) are located below the display

area. The LCD label above the key changes, based on the active feature.

A triangle before a key label indicates that the key is active.

Fixed feature keys Use these keys to access non-programmable standard features. Expand to PC The Expand to PC key is used to access external server applications

such as External Application Server. Copy A fixed key reserved for future feature development. An audible

non-working tone is generated along with a display message. Navigation keys Use the navigation keys to scroll through menus and lists in the display

area. Outbox/Shift Press the Outbox/Shift key to switch between two feature key pages and

access an additional six lines/features. Message (Inbox) Press the Message (Inbox) key to access your voice mailbox. Quit

Press the Quit key to end an active application.

Pressing the Quit key does not affect the status of the calls currently on

your IP Phone. Directory Press the Directory key to access Directory services.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

62 Nortel IP Phone 2004

Table 9 IP Phone 2004 keys and functions (cont’d.)

Key Function

Mute

Headset Press the Headset key to answer a call using the headset or to switch a

Volume control bar

Handsfree key

Press the Mute key to listen to the receiving party without transmitting.

Press the Mute key again to return to a two-way conversation.

The Mute key applies to Handsfree, Handset, and Headset microphones.

The Mute LED flashes when the Mute option is in use.

call from the handset or Handsfree to the headset.

Use the Volume control bar to adjust the volume of the handset, headset,

speaker, ringer, and Handsfree feature.

Press the right side of the rocker bar to increase volume, the left side to

decrease volume.

Press the Handsfree key to activate handsfree.

The LED lights to indicate when the handsfree feature is active.

Services menu

Table 10 "Services menu" (page 62) shows the Services menu.

Table 10 Services menu

Services key

Press the Services key to access the following items:

• Telephone Options

— Volume Adjustment — Contrast Adjustment — Language — Date/Time Format — Display diagnostics — Local Dialpad Tone — Ring type — Call Timer — OnHook Default Path — Change Feature Key Label

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Features 63

— Set Info — Live Dialpad

•

Password Administration

•

Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

•

Test Local Mode and Resume Local Mode (if Branch Office is configured)

You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone 2004 User Guide (NN43117-102).

Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic utilities” (page 569).

If an incoming call is presented while you configure information in the Services menu, the phone rings. However, the display does not update with the caller ID, and the programming text is not disturbed.

While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID.

During an incoming call, if the selected feature page does not contain the flashing DN line key, the display reverts to the active feature key page. This enables the user to answer the call without pressing the Shift key.

Features

The IP Phone 2004 supports the following telephony features:

•

six programmable line (DN)/feature keys (self-labeled)

•

four context-sensitive soft keys (self-labeled) Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Features

and Services Fundamentals (NN43001-106).

•

volume control bar to adjust ringer, speaker, handset, handsfree, and headset volume

• ability to change the programmable line (DN)/feature key labels

• seven specialized feature keys

— Quit — Directory — Message/Inbox — Shift/Outbox — Services

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

64 Nortel IP Phone 2004

— Copy —

Expand to PC

•

five call-processing fixed keys

— Mute — Handsfree — Goodbye — Headset — Hold

For more information about IP Phone features, see “Features” (page 389).

Central Answering Position

The Central Answering Position (CAP) operates as an Automatic Call Distribution (ACD) agent on the IP Phone 2004. A CAP provides call-handling features, such as transferring a call, parking a call, and answering a call. You can add an IP Phone Key Expansion Module (KEM) to provide additional lines and features, Direct Station Select, and Busy Lamp Field functionality.

For further information about Central Answering Position, see Central Answering Position Implementation Guide (NN43011-501).

Display characteristics

An IP Phone 2004 has three major display areas:

•

“Programmable line (DN)/feature key label display” (page 65)

•

“Information line display” (page 65)

•

“Soft key label display” (page 66)

Figure 8 "IP Phone 2004 display areas" (page 65) shows display areas.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Figure 8 IP Phone 2004 display areas

Cleaning the IP Phone display screen

Gently wipe the IP Phone display screen with a soft, dry cloth.

Display characteristics 65

CAUTION

Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.

Programmable line (DN)/feature key label display

The feature key label area displays a 10-character string for each of the six feature keys. Each feature key includes the key label and an icon. The icon state can be on, off, or flashing. A telephone icon displays the status of the configured DN. Key labels are left-aligned for keys on the left side of the screen, and right-aligned for keys on the right side of the screen.

If a label is longer than 10 characters, the last 10 characters are displayed, and the excess characters are deleted from the beginning of the string.

Information line display

An IP Phone 2004 has a three-line information display area with the following information:

• caller number

• caller name

• feature prompt strings

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

66 Nortel IP Phone 2004

• user-entered digits

• date and time information (if the IP Phone is in an idle state) or Call

Timer (if provisioned in the Telephone options menu)

The information in the display area changes, according to the call-processing state and active features.

Soft key label display

The soft key label has a maximum six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon appears at the beginning of the soft key label, and the label shifts one character to the right. (If the label is seven characters in length, the last or rightmost character is truncated.) If a feature is enabled, the icon state turns to On. The icon remains in the on state until the feature key is pressed again. This cancels the enabled feature and turns the icon off, and returns the soft key label to its original state.

Use the More soft key to navigate the layers of functions. If there are only four functions assigned to the soft keys, the More key does not appear, and all four functions are displayed.

Package components

The following information applies to IP Phone 2001, IP Phone 2002, and IP Phone 2004. Product codes for these IP Phones are different from previous sets.

See the product code on the back of the phone to confirm whether it is a IP Phone 2001, IP Phone 2002, or IP Phone 2004. The product code for IP Phone 2001, IP Phone 2002, and IP Phone 2004 appears as IP Phone 200x. The product code for previous versions of the IP Phone appears with an i in front of the model number (for example, i200x).

You must order the global power supply separately if local power using the global power supply is required, because IP Phone 2001, IP Phone 2002, and IP Phone 2004 include integrated support for a number of power over LAN options, including support for IEEE 802.3af standard power.

Table 11 "Package components" (page 67) lists the IP Phone 2004

package components.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Table 11 Package components

• IP Phone 2004

• handset

• handset cord

•

2.1 m (7-ft) CAT5-e Ethernet cable

• Getting Started Card

•

number plate and lens

Table 12 "IP Phone 2004 component list" (page 67) lists the IP Phone

2004 components and product codes.

Table 12 IP Phone 2004 component list

Package components 67

Component

IP Phone 2004 (Ethergray) with Icon keycaps NTDU92AA16/A0533408 IP Phone 2004 (Ethergray) with English text label

keycaps IP Phone 2004 (Charcoal) with Icon keycaps NTDU92AA70/A0533410 IP Phone 2004 (Charcoal) with English text label

keycaps IP Phone 2004 (Charcoal with Bezel) with Icon keycaps NTDU92AB70 IP Phone 2004 (Charcoal with Bezel) with Icon keycaps

(RoHS) IP Phone 2004 (Charcoal with Bezel) with English text

label keycaps IP Phone 2004 (Charcoal with Bezel) with English text

label keycaps (RoHS) IP Phone 2004 wall mount kit (Charcoal), used with

Ethergray and Charcoal models

Replacement parts

7 ft Ethernet CAT5-e cable N0177422 Handset (Ethergray) A0788874

Product code

NTDU92BA16/A0533409

NTDU92BA70/A0533411

NTDU92AC70E6

NTDU92BB70

NTDU92BC70E6

NTMN15BA70/A0503076

Handset (Charcoal) A0758634 Handset cord (Ethergray) A0788682 Handset cord (Charcoal) N0000764 Footstand (Charcoal), used for Ethergray and Charcoal

models

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

A0538587

68 Nortel IP Phone 2004

Power supply

Global power supply (for local power) NTYS17xxE6

IEC cables

1.8 m (5.9 ft), 10 amp, IEC320-C13 North America

2.4 m (8 ft), 240 VAC 10 amp, ANZ power cord AS-3, Australia, New Zealand Note: ROHS does not apply in this region.

250 VAC, Option 11C Standard European power cord, Other EMEA, Kenya, Korea, Thailand, Indonesia, Vietnam, India, Pakistan

3 m (9.9 ft) 125 VAC, Option 11C Swiss power cord Switzerland

240 VAC, Option 11C UK power cord Hong Kong, Ireland, United Kingdom, Singapore, Malaysia, Bangladesh, Brunei, Sri Lanka

3 m (9.9 ft), 125 VAC, Option 11C Denmark power cord Denmark

Argentina Note: ROHS does not apply in this region.

1.8 m (5.9 ft), 10 amp, IEC320-C13 Japan

For more information, and for information about previous versions of the IP Phone, contact your Nortel representative.

NTYS14AAE6

NTTK15AA

NTTK16ABE6

NTTK17ABE6

NTTK18ABE6

NTTK22ABE6

A0814961

NTTK26AAE6

Installation and conﬁguration

The following sections provide a step-by-step guide to install and configure the IP Phone 2004:

• “Before you begin” (page 69)

•

“First-time installation” (page 69)

•

“Configuring the IP Phone 2004” (page 69)

• “Connecting the components” (page 70)

• “Startup sequence” (page 72)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Before you begin

Before installing the IP Phone 2004, complete the following pre-installation checklist:

• Ensure one IP Phone 2004 boxed package exists for each IP Phone

2004 you install. For a list of IP Phone 2004 package components, see

Table 11 "Package components" (page 67).

•

Ensure one Software License exists for each IP Phone 2004 you install.

• Ensure the host Call Server is equipped with a Signaling Server that

runs the Line TPS application.

•

If a global power supply is required, ensure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. See Table 12 "IP Phone 2004 component list" (page 67).

•

Ensure the latest IP Phone firmware is deployed to the IP telephony node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

Installation and configuration 69

First-time installation

You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

CAUTION

Do not plug your IP Phone 2004 into an ISDN connection. Severe damage can result.

Conﬁguring the IP Phone 2004

Use Procedure 11 “Configuring the IP Phone 2004” (page 69) to configure the IP Phone 2004 for the first time.

Procedure 11 Conﬁguring the IP Phone 2004

Step Action 1 Configure a virtual loop on the Call Server using LD 97.

For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611).

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

70 Nortel IP Phone 2004

2 Configure the IP Phone 2004 on the Call Server using LD 11. At

3 Configure the IP Phone 2004 in Element Manager. IP Phones

Connecting the components

Use Procedure 12 “Connecting the components” (page 70) to connect the components for the IP Phone.

the prompt, enter the following:

REQ:new TYPE:2004P1,2004P2

For more information about configuring the IP Phone 2004 using LD 11, see Software Input Output Reference-Administration (NN43001-611).

are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Phone 2004 using Element Manager, see Element Manager System Reference - Administration (NN43001-632).

--End--

Procedure 12 Connecting the components

Step Action 1 Connect one end of the handset cord to the handset jack on the

back of the IP Phone (identified with a handset icon). See Figure

9 "IP Phone 2004 Ethernet network connections" (page 71).

2 Connect the other end of the handset cord to the handset. 3 Choose one of the following connections:

• For an IP Phone not sharing a LAN access with a PC:

Connect one end of the CAT5-e Ethernet cable to the LAN Ethernet port located on the back of the IP Phone 2004 (identified with a LAN icon). The other end of the CAT5-e Ethernet cable plugs into the IP network.

• For an IP Phone sharing a LAN access with a PC:

Connect one end of the CAT5-e Ethernet cable to the LAN Ethernet port located on the back of the IP Phone (identified with a LAN icon) and the other end to the IP network. Insert one end of a second CAT5-e Ethernet cable into the PC Ethernet port located on the back of the IP Phone (identified with a PC icon) and the other end into the computer. See Figure 9 "IP Phone 2004 Ethernet network connections"

(page 71).

The LAN Ethernet port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Installation and configuration 71

Ethernet port is configured for autonegotiation. The PC Port does not support Auto-MDIX.

CAUTION

Damage to Equipment

Do not plug any device into your IP Phone 2004 Ethernet port other than an IEEE 802.3 Ethernet network connection. The IP Phone 2004 does not support multiple devices connected through the PC Ethernet port.

Figure 9 IP Phone 2004 Ethernet network connections

4 Connect the global power supply (optional). Leave the global

power supply unplugged from the power outlet, connect the global power supply to the AC adapter jack in the bottom of the phone. Form a small bend in the cable and then thread the global power supply cord through the channels in the stand.

5 Secure the IP Phone footstand to the base of the IP Phone. Use

the angle adjustment grip on the top back of the IP Phone to adjust the position.

6 Power the IP Phone 2004 using either the Power over Ethernet

or the global power supply (local power). If you are using local power, plug the global power supply into the nearest power outlet. Make sure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

72 Nortel IP Phone 2004

When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 424).

Startup sequence

When an IP Phone 2004 connects to the network, it must perform a startup sequence. The elements of the startup sequence include:

• obtaining network access (if supported by the network infrastructure)

•

obtaining VLAN ID (if supported by the network infrastructure)

voltage. See Table 12 "IP Phone 2004 component list" (page

67).

The IP Phone 2004 supports both AC power and Power over LAN options, including IEEE 802.3af Power Classification 2. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required. To use local AC power, the optional global power supply can be ordered separately.

--End--

•

obtaining the IP parameters

•

connecting to the Call Server

•

obtaining the provisioning parameters

For information about provisioning the IP Phone, see “Manual provisioning

of IP Phones 2000 Series” (page 551).

Redeploying an IP Phone 2004

You can redeploy an existing previously configured IP Phone 2004 on the same Call Server. For example, the IP Phone 2004 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Phone 2004. For further information, see Converging the Data Network with VoIP Fundamentals (NN43001-260).

Procedure 13 Changing the TN of an existing IP Phone 2004

Step Action 1 Repower the IP Phone 2004.

During the reboot sequence of a previously configured IP Phone, the IP Phone 2004 displays the existing node number for approximately five seconds.

2 If the node password is enabled and NULL, choose one of the

following:

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Replacing an IP Phone 2004 73

a Disable the password. b Set the password as non-NULL.

3 Press OK when the node number displays.

If Then

the node password is enabled and is not NULL

the node password is disabled a TN screen displays. Go to Step

4 Enter the password at the password screen, and press OK.

A TN screen displays. To obtain the password, enter the nodePwdShow command in

Element Manager. For further information, see System Reference - Administration (NN43001-632).

5 Select the Clear soft key to clear the existing TN. 6 Enter the new TN.

Replacing an IP Phone 2004

ATTENTION

Two IP Phones cannot share the same TN. You must remove the IP Phone 2004 that currently uses the TN.

a password screen displays. Go to Step 4.

5.

Element Manager

--End--

Procedure 14 Replacing an IP Phone 2004

Step Action 1 Obtain the node and TN information of the phone you want to

replace.

2 Disconnect the IP Phone 2004 that you want to replace. 3 Follow “Configuring the IP Phone 2004” (page 69) to install

the IP Phone 2004. To configure the IP Phone, see “Manual

provisioning of IP Phones 2000 Series” (page 551).

4 Enter the same TN and Node Number as the IP Phone 2004 you

replaced. The Call Server associates the new IP Phone 2004 with the existing TN.

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

74 Nortel IP Phone 2004

Removing an IP Phone 2004 from service

Procedure 15 Removing an IP Phone 2004 from service

Step Action 1 Disconnect the IP Phone 2004 from the network or turn the

power off. The service to the PC is disconnected as well if the PC connects

to the IP Phone 2004. If the IP Phone 2004 was automatically configured, the DHCP

lease expires and the IP address returns to the available pool.

2 In LD 11, enter the following:

REQ: OUT TYPE: 2004P1, 2004P2 TN: LLL S CC UU

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

75

IP Phone Key Expansion Module (KEM)

Contents

This section contains the following topics

•

“Description” (page 75)

• “Features” (page 76)

•

“Display characteristics” (page 76)

• “Key number assignments” (page 77)

•

“Package components” (page 77)

• “Configuration” (page 77)

•

“Installation” (page 80)

• “IP Phone KEM startup initialization” (page 81)

•

“Operating parameters” (page 82)

Description

The Nortel IP Phone Key Expansion Module (KEM) is a hardware component that connects to IP Phone 2002 and IP Phone 2004 and provides additional line appearances and feature keys (see Figure 10 "IP

Phone 2002 with one IP Phone KEM attached" (page 76)).

Up to two IP Phone KEMs can be connected to an IP Phone 2002 or IP Phone 2004. With two IP Phone KEMs connected, the IP Phone can have up to 48 additional line/feature keys.

The IP Phone 2004 can also have up to 48 additional line/feature keys using the Shift key functionality and one IP Phone KEM. With two IP Phone KEMs connected, the Shift key functionality does not affect the IP Phone KEMs since the maximum number of line/feature keys is already available. The IP Phone 2002 does not support Shift key functionality.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

76 IP Phone Key Expansion Module (KEM)

Figure 10 IP Phone 2002 with one IP Phone KEM attached

Features

The IP Phone KEM has the following features:

• 12 keys on each side of an LCD provide up to 24 additional

self-labeled line/feature keys. Using the Shift key functionality, an IP Phone 2004 can have up to 48 additional logical line/feature keys.

• A desk-mount bracket and structural baseplate connect the IP Phone

KEM to an IP Phone 2002 or IP Phone 2004, or to another IP Phone KEM.

• A wall-mount bracket installs the IP Phone KEM alongside a

wall-mounted IP Phone 2002 or IP Phone 2004.

Display characteristics

The IP Phone KEM has one LCD between the two rows of 12 Line/feature keys (see Figure 10 "IP Phone 2002 with one IP Phone KEM attached"

(page 76)). Each of the 24 physical keys on the IP Phone KEM has a

10-character display label. This label is set automatically, however, the user can edit the label using the controls on the IP Phone.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

To alter the display and contrast on the IP Phone KEM, use the Contrast Adjustment option under the Telephone Options menu on the IP Phone. Any contrast changes you make on the IP Phone affect the IP Phone KEM. The IP Phone KEM and IP Phone do not have separate contrast adjustments.

Key number assignments

Since the IP Phone 2002 and IP Phone 2004 have key number assignments from 0 to 31, the IP Phone KEM key number assignments begin at 32. Therefore, the first IP Phone KEM has key number assignments from 32 to 55, and the second IP Phone KEM has key number assignments from 56 to 79.

For more information about key number assignments, see “IP Phone

context-sensitive soft keys” (page 679).

Package components

Table 13 "IP Phone KEM components list" (page 77) lists the IP Phone

KEM package components.

Configuration 77

Table 13 IP Phone KEM components list

Components Order code

IP Phone KEM - Ethergray A0540989 IP Phone KEM - Charcoal A0540990 IP Phone KEM wall mount kit - Charcoal A0555218

Conﬁguration

The IP Phone KEM must be configured in LD 11 before it is used.

Table 14 LD 11: Configure the IP Phone KEM

Prompt Response Description

REQ: NEW CHG Add new data. Change existing data. TYPE:

... ...

ZONE

2002P2

2004P2

0 – 255

IP Phone 2002

IP Phone 2004

Zone number to which the IP Phone 2002 or IP Phone 2004 belongs

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

78 IP Phone Key Expansion Module (KEM)

Table 14 LD 11: Configure the IP Phone KEM (cont’d.)

Prompt Response Description

KEM (0) – 2

....

KEY

xx aaa yyyy (cccc or D) zz..z

Number of attached IP Phone KEMs

Up to two IP Phone KEMs can be attached to an IP Phone. Pressing <CR> without entering a number leaves the value unchanged.

Telephone function key assignments

The following key assignments determine calling options and features available to an IP Phone. Note that KEY is prompted until a carriage return <CR> is entered.

Where:

xx = key number aaa = key name or function yyy = additional information required for the key zz.z = additional information required for the key aaa.

The cccc or D entry deals specifically with the Calling Line Identification feature, where:

cccc = CLID table entry of (0)-N, where N = the value entered at the SIZE prompt in LD 15 minus 1.

D = the character "D". When the character "D" is entered, the system searches the DN keys from key 0 and up, to find a DN key with a CLID table entry. The CLID associated with the found DN key is then used.

The position of the (cccc or D) field varies depending on the key name or function.

You may enter a CLID table entry if aaa = ACD, HOT d, HOT L, MCN, MCR, PVN, PVR, SCN, or SCR.

Type xx NUL to remove a key function or feature.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Table 14 LD 11: Configure the IP Phone KEM (cont’d.)

Prompt Response Description

Configuration 79

PAGEOFST <Page>

KEY xx

Automatically calculates the IP Phone KEM key based on the entered values. This prompt enables the system administrator to enter a Page number of 0 or 1 and a Key Offset number from 0 to 23. Once entered, the KEY prompt is prompted with the appropriate KEY value filled in.

Enter <CR> to terminate data entry.

Applies to an IP Phone 2004 with KEM = 1, and where <CR> was entered at the KEY prompt. Does not apply to an IP Phone 2002. When values are entered for Page and KeyOffset, the KEY xx prompt displays, followed by PAGEOFST prompt. This loop continues until no values (<CR> only) are entered at the PAGEOFST prompt.

Edit the IP Phone KEM key number specified by PAGEOFST, where: xx = the number of the key (for example, KEY 36)

Enter <CR> to keep the current setting.

KEMOFST <KEM>

Automatically calculates the IP Phone KEM key based on the entered values. This prompt enables the system administrator to enter a KEM number of 1 or 2 and a Key Offset number from 0-23. Once entered, the KEY prompt is prompted with the appropriate KEY value filled in.

Enter <CR> to terminate data entry.

When values are entered for KEM and KeyOffset, the KEY xx prompt displays, followed by KEMOFST prompt. This loop continues until no values (<CR> only) are entered at the KEMOFST prompt.

Applies to an IP Phone 2002 if <CR> was entered at the KEY prompt.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

80 IP Phone Key Expansion Module (KEM)

Table 14 LD 11: Configure the IP Phone KEM (cont’d.)

Prompt Response Description

Applies to an IP Phone 2004 with KEM = 2, and where <CR> was entered at the KEY prompt.

KEY xx

Edit the IP Phone KEM key number specified by KEMOFST, where: xx = the number of the key (for example, KEY 36)

Enter <CR> to keep the current setting.

Installation

The IP Phone KEM mounts on the right side of an IP Phone 2002 or IP Phone 2004. The IP Phone KEM snaps into the receptacle on the back of the IP Phone using the desk-mount bracket and structural baseplate supplied with the IP Phone KEM (see Figure 11 "IP Phone KEM attached

to an IP Phone 2002" (page 80)).

The IP Phone KEM connects to the IP Phone 2002 or IP Phone 2004 using the Accessory Expansion Module (AEM) port on the IP Phone.

Figure 11 IP Phone KEM attached to an IP Phone 2002

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

IP Phone KEM startup initialization 81

Procedure 16 Connecting the IP Phone KEM to an IP Phone 2002 or IP Phone 2004

Step Action 1 Remove the IP Phone from the stand by pressing the IP Phone

tilt handle, and pulling the IP Phone away from the stand. For the IP Phone 2004, you can also adjust the stand angle to

maximum, instead of removing the stand.

2 Place the connecting arm of the IP Phone KEM behind the IP

Phone and align the IP Phone KEM connection plug to the AEM port on the back of the IP Phone.

The IP Phones 2002 with the product codes: NTDU76AB34, NTDU76BB34, NTDU76AB70, and NTDU76BB70 have shorter connector pins than the other IP Phone 2002. Therefore, the ribbon cable connector of the IP Phone KEM must be detached from the retaining clip and pressed manually into the header connector before attaching the IP Phone KEM.

3 Press the IP Phone KEM and IP Phone firmly together until the

IP Phone KEM locks into place.

4 If connecting a second IP Phone KEM, repeat steps 1 to 3.

The second IP Phone KEM is attached to the right side of the first IP Phone KEM.

5 Attach the IP Phone stand and the IP Phone KEM stand, if

removed. Adjust each IP Phone KEM stand to the same angle as the IP Phone.

The IP Phone KEM powers up. The IP Phone KEM uses the electrical connection of the IP

Phone 2002 or IP Phone 2004 for power. It does not have its own power source.

IP Phone KEM startup initialization

Once the IP Phone KEM has been installed and powered up on your IP Phone 2002 or IP Phone 2004, the IP Phone KEM initializes (see Table 15

"Startup initialization process for the IP Phone KEM" (page 82)).

--End--

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

82 IP Phone Key Expansion Module (KEM)

Table 15 Startup initialization process for the IP Phone KEM

Phase Description

1. IP Phone KEM performs

self-test

2. IP Phone KEM establishes communication with the IP Phone

3. IP Phone KEM downloads keymaps

When the three phases complete successfully, you are ready to use the additional line/feature keys on your IP Phone KEM.

If you have a second IP Phone KEM installed on your IP Phone, the one to the immediate right of the IP Phone must be functional for the subsequent IP Phone KEM to work. This is because the second IP Phone KEM receives its power, and communicates with the IP Phone, through the first IP Phone KEM.

The self-test confirms the operation of the IP Phone KEM local memory, CPU, and other circuitry. While undergoing this self-test, the IP Phone KEM display lights up.

If the IP Phone KEM display does not light up, or lights up and then goes blank, or fails to begin flashing, check that the IP Phone KEM is correctly installed and configured.

The IP Phone KEM display flashes until it establishes communication with the IP Phone.

If the IP Phone KEM display does not stop flashing, communication has not been established with the IP Phone. Check that the IP Phone KEM is correctly installed and configured.

The key labels download to the IP Phone KEM. During the download, the display is blank.

Operating parameters

General

If an IP Phone KEM is not responding, and lines or features are configured on keys 32 to 79, calls can be directed to those keys which the user cannot access. This means the IP Phone 2002 or IP Phone 2004 rings but the call cannot be answered. In such cases, the incoming call receives Call Forward No Answer (CFNA) treatment.

IP Phone 2002

If only one IP Phone KEM is configured in LD 11, but two IP Phone KEMs are detected on an IP Phone 2002, the second IP Phone KEM is ignored. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration.

If two IP Phone KEMs are configured in LD 11, but only one IP Phone KEM is responding, the keys on the second IP Phone KEM are available for call processing but are not accessible to the user. This means that

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

lines and features on keys 56 to 79 can cause the IP Phone 2002 to ring, but there is no way to answer it. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration.

IP Phone 2004

If only one IP Phone KEM is configured in LD 11, but two IP Phone KEMs are detected on an IP Phone 2004, the Terminal Proxy Server (TPS) assigns keys 56 to 79 to the second IP Phone KEM. An error message displays to alert the administrator that the hardware configuration does not match the administered configuration.

If two IP Phone KEMs are configured in LD 11 but only one IP Phone KEM is responding, the TPS assigns keys 32 to 79 to the single IP Phone KEM (using the alert the administrator that the hardware configuration does not match the administered configuration. When a second IP Phone KEM is detected, the TPS changes the key assignments to display across both IP Phone KEMs, as expected.

Virtual Ofﬁce

When a Virtual Office (VO) login occurs from an IP Phone 2002 or IP Phone 2004 that does not have the same number of IP Phone KEMs responding as configured on the IP Phone used to log in, call processing may terminate on a key that is not physically available. In other words, the IP Phone rings but the call cannot be answered.

Operating parameters 83

Shift key functionality). An error message displays to

During the VO login process, the existence of any IP Phone KEM is verified. If a mismatch is detected, the login proceeds normally; however, an error message is generated to alert the administrator of the mismatch.

Firmware

The IP Phone KEM firmware is not downloadable. If the IP Phone KEM firmware must be upgraded or changed, the IP Phone KEM must be replaced with a new IP Phone KEM containing the updated firmware.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

84 IP Phone Key Expansion Module (KEM)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

.

Nortel IP Audio Conference Phone 2033

Contents

“Introduction” (page 85)

•

• “Description” (page 86)

•

“Extension microphones” (page 87)

•

“Components and functions” (page 88)

•

“Features” (page 90)

•

“Display characteristics” (page 91)

• “Package components” (page 93)

•

“Installation and configuration” (page 95)

•

“Redeploying an IP Audio Conference Phone 2033” (page 99)

85

Introduction

•

“Replacing an IP Audio Conference Phone 2033” (page 100)

• “Removing an IP Audio Conference Phone 2033 from service” (page

101)

•

“Connecting an extension microphone” (page 101)

This section explains how to install and maintain the IP Audio Conference Phone 2033. For information about using the IP Audio Conference Phone 2033, see the IP Phone Audio Conference Phone 2033 User Guide (NN43111-100).

This section contains the following procedures:

• Procedure 17 “Configuring the IP Audio Conference Phone 2033”

(page 96)

• Procedure 18 “Connecting the components” (page 97)

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

86 Nortel IP Audio Conference Phone 2033

• Procedure 19 “Changing the TN of an existing IP Audio Conference

Phone 2033” (page 100)

• Procedure 20 “Replacing an IP Audio Conference Phone 2033” (page

100)

• Procedure 21 “Removing an IP Audio Conference Phone 2033 from

service” (page 101)

If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware.

Description

The IP Audio Conference Phone 2033 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Audio Conference Phone 2033 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Audio Conference Phone 2033 network and CS 1000 connections.

Figure 12 "IP Audio Conference Phone 2033" (page 87) shows the IP

Audio Conference Phone 2033.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Figure 12 IP Audio Conference Phone 2033

Extension microphones 87

Extension microphones

The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state.

Figure 13 "Extension microphone" (page 88) shows an extension

microphone.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

88 Nortel IP Audio Conference Phone 2033

Figure 13 Extension microphone

Components and functions

This section describes the following components and functions of the IP Audio Conference Phone 2033:

• “Keys and functions” (page 88)

• “Services menu” (page 89)

Keys and functions

Table 16 "IP Audio Conference Phone 2033 keys and functions" (page

88) describes the IP Audio Conference Phone 2033 keys and functions.

Table 16 IP Audio Conference Phone 2033 keys and functions

Key Function

Line key Use the Line key to access the single line and activate on-hook

dialing.

Volume control buttons Use the Volume control buttons to adjust the volume of the ringer

and speaker.

Mute button

Use the Mute button on the main unit or any extension microphone to mute the speaker.

Pressing the Mute button on the extension microphone toggles the mute state of the entire IP Phone, not just the microphone.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Components and functions 89

Table 16 IP Audio Conference Phone 2033 keys and functions (cont’d.)

Key Function

Goodbye key Use the Goodbye key to terminate an active call. Hold key Press the Hold key to put an active call on hold. Press the Line (DN)

key to return to the caller on hold. Message (Inbox) key Press the Message (Inbox) key to access your voice mailbox. Navigation keys

Context-sensitive soft keys

Services menu

Table 17 "Services menu" (page 89) shows the Services menu.

Table 17 Services menu

Services key

Use the Navigation keys to scroll through menus and lists that

appear on the LCD display screen.

Arrows appear on the left side of display screen to indicate there is

more information to be displayed.

Context-sensitive soft keys (self-labeled) are located below the LCD

screen display. The LCD screen display above the key changes,

based on the active feature. See “Soft key label display” (page

92) for further information.

Press the Shift soft key labelled >> to access the second row of soft

keys.

When a triangle appears before a key label, the feature is active.

Press the Services key to access the following items:

• Telephone Options

— Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Info — Diagnostics — Ring type

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

90 Nortel IP Audio Conference Phone 2033

— Call Timer — Live Dialpad

•

Password Admin

•

Station Control Password

•

Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

•

Test Local Mode and Resume Local Mode (if Media Gateway 1000B is configured)

Press the Services key to exit from any menu or menu item.

You can customize the IP Phone features to meet user requirements. For more information, see the IP Phone Audio Conference Phone 2033 User Guide (NN43111-100).

Double-press the Services key to access Network diagnostic utilities. For more information about Network diagnostic utilities, see “IP Phone diagnostic utilities” (page 569).

Network diagnostic utilities is available in Remote Mode only. If an incoming call is presented while you configure information in the Services menu, the phone

rings. However, the display does not update with the caller ID, and the programming text is not disturbed.

While you are in the Services menu you cannot dial digits but you can use the programmable line keys, such as Redial (double-press a line key) and Auto dial key to make a call. However, the display does not update with the dialed digits or Caller ID.

Features

The Nortel IP Audio Conference Phone 2033 supports the following telephony features:

•

three context-sensitive soft keys Functions for the context-sensitive soft keys are configured in LD 11. For more information about context-sensitive soft keys, see Features

and Services Fundamentals (NN43001-106).

• volume control keys to adjust ringer, speaker volume

• two specialized feature keys

— Message/Inbox — Services

• three call processing keys

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

— Mute —

Goodbye

—

Hold

For more information about IP Phone features, see “Features” (page 389).

Display characteristics

The IP Audio Conference Phone 2033 has two display areas:

•

“Information line display” (page 92)

• “Soft key label display” (page 92)

Figure 14 "IP Audio Conference Phone 2033 display areas" (page

91) shows the two display areas.

Figure 14 IP Audio Conference Phone 2033 display areas

Display characteristics 91

Cleaning the IP Phone display screen

Gently wipe the IP Phone display screen with a soft, dry cloth.

CAUTION

Do not use any liquids or powders on the IP Phone. Using anything other than a soft, dry cloth can contaminate IP Phone components and cause premature failure.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

92 Nortel IP Audio Conference Phone 2033

Information line display

The IP Audio Conference Phone 2033 has a one-line information display area with the following information:

• caller number

• caller name

• feature prompt strings

•

user-entered digits

• date and time information (if the IP Phone is in an idle state) or Call

Timer (if provisioned in the Telephone options menu)

• set information

The information in the display area changes, according to the call-processing state and active features.

Soft key label display

The soft key label has a maximum of seven characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a triangle icon displays at the beginning of the soft key label, and the label shifts one character to the right. (If the label is six characters in length, the last or rightmost character is truncated.) If a soft key is enabled, the icon state changes to on. It remains in the on state until the soft key is pressed again. This cancels the enabled soft key and turns the icon off, returning the soft key label to its original state.

Use the Shift (>>) key to navigate through the layers of functions. If only three functions are assigned to the soft keys, the Shift (>>) key does not appear, and all three functions are displayed.

Figure 15 "Soft keys" (page 92) shows the soft keys on the display area.

Figure 15 Soft keys

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Package components

Table 18 "Components list for US, CA, CALA, AP, and GC" (page

93) lists the components for the IP Audio Conference Phone 2033 for the

Americas, Asia Pacific, and Greater China region.

Table 18 Components list for US, CA, CALA, AP, and GC

Package components 93

Component

IP Audio Conference Phone 2033 package contents include

•

IP Audio Conference Phone 2033 (charcoal)

•

7 ft CAT5-e Ethernet cable

• Power Interface Module (PIM) with 25 ft. console cable

• IP Audio Conference Phone 2033 Quick Reference Card

Universal power supply IP Audio Conference Phone 2033 package contents include

•

IP Audio Conference Phone 2033 (charcoal)

•

7ft CAT5-e Ethernet cable

• Power over Ethernet (PoE) Module with 25 ft. console cable

• IP Audio Conference Phone 2033 Quick Reference Card

• 2 Extension microphones (charcoal)

Universal power supply IP Audio Conference Phone 2033 package contents include

Product code

NTEX11AA70

NTEX11BA70

NTEX11EA70

•

IP Audio Conference Phone 2033 (charcoal)

•

7 ft CAT5-e Ethernet cable

• Power over Ethernet (PoE) module with 25 ft. console cable

•

IP Audio Conference Phone 2033 Quick Reference Card

Universal power supply

Accessories

Power accessory kit (PIM, Universal power supply, cabling) NTEX11CA Power over Ethernet module NTEX11GAE6 Extension microphone with 7-ft. cable NTEX11DA70

Table 19 "Components list for EMEA" (page 94) lists the components for

Europe, Middle East and Africa (EMEA) regions.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

94 Nortel IP Audio Conference Phone 2033

Table 19 Components list for EMEA

Component

IP Audio Conference Phone 2033 package contents include

•

IP Audio Conference Phone 2033 (charcoal)

•

7 ft CAT5-e Ethernet cable

•

Power over Ethernet (PoE) module with 25 ft. console cable

IP Audio Conference Phone 2033 Quick Reference Card IP Audio Conference Phone 2033 package contents include

• IP Audio Conference Phone 2033 (charcoal)

•

7-ft. CAT5-e Ethernet cable

• Power over Ethernet (PoE) module with 25 ft. console cable

• IP Audio Conference Phone 2033 Quick Reference Card

2 Extension microphones (charcoal) IP Audio Conference Phone 2033 package contents include

•

IP Audio Conference Phone 2033 (charcoal)

•

7 ft CAT5-e Ethernet cable

Product code

NTEX11AA70E6

NTEX11BA70E6

NTEX11EA70E6

•

Power over Ethernet (PoE) module with 25 ft. console cable

•

IP Audio Conference Phone 2033 Quick Reference Card

• Universal Power Supply

IP Audio Conference Phone 2033 package contents include

IP Audio Conference Phone 2033 (charcoal)

• 7 ft CAT5-e Ethernet cable

• Power over Ethernet (PoE) module with 25 ft. console cable

• IP Audio Conference Phone 2033 Quick Reference Card

• 2 Extension microphones (charcoal) with cables

• Universal Power Supply

Accessories

• Universal Power Supply (order power cord separately)

• Power over Ethernet module

• Extension microphones (charcoal) with cables

NTEX11FA70E6

NTEX11CAE6 NTEX11GAE6 NTEX11DA70E6

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Table 19 Components list for EMEA (cont’d.)

Table 20 "Power cords" (page 95) lists the IP Audio Conference Phone

2033 power cords.

Table 20 Power cords

IP Audio Conference Phone 2033 power cords

NA NEMA 5-15P, 125V 13A (10ft.) NTTK14AB Euro CEE (7) VII, 250V, 10A (2.5m) NTTK16AB ANZ AS3112, 250V 10A (2.5m) NTTK15AA Swiss SEV 1011, 250V 10A (8ft.) NTTK17AB UK/Ireland BS1363, 240V 10A (8ft.) NTTK18AB Denmark AFSNIT, 250V 10A (2.5m) NTTK22AB Argentina IRAM 2073, 250V 10A (8ft.) A0814961 Japan 1.8 m (5.9 ft), 10 amp, IEC320-C13 NTTK26AAE6

Installation and configuration 95

Installation and conﬁguration

The following sections provide a step-by-step guide to install and configure the IP Audio Conference Phone 2033:

• “Before you begin” (page 95)

•

“First-time installation” (page 96)

• “Configuring the IP Audio Conference Phone 2033” (page 96)

•

“Connecting the components” (page 97)

•

“Startup sequence” (page 99)

Before you begin

Before installing the IP Audio Conference Phone 2033, complete the following pre-installation checklist:

• Ensure one Software License exists for each IP Audio Conference

2033 Phone you install.

• Ensure one IP Audio Conference Phone 2033 boxed package exists

for each IP Audio Conference Phone 2033 you install. See Table

18 "Components list for US, CA, CALA, AP, and GC" (page 93) or Table 19 "Components list for EMEA" (page 94) for a list of package

contents.

• Ensure the host Call Server is equipped with a Signaling Server that

runs the Line TPS application.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

96 Nortel IP Audio Conference Phone 2033

• If a global power supply is required, ensure you use the correct global

power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. See Table 18 "Components list for US, CA, CALA, AP, and

GC" (page 93) or Table 19 "Components list for EMEA" (page 94).

• Ensure the latest IP Phone firmware is deployed to the IP telephony

node. For more information, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

First-time installation

You must first install an IP telephony node with the Communication Server. For information about installing an IP telephony node, see Signaling Server IP Line Applications Fundamentals (NN43001-125).

CAUTION

Service Interruption

Do not plug your IP Audio Conference Phone 2033 into an ISDN connection. Severe damage can result.

Conﬁguring the IP Audio Conference Phone 2033

Use Procedure 17 “Configuring the IP Audio Conference Phone 2033”

(page 96) to configure the IP Audio Conference Phone 2033 for the first

time.

Procedure 17 Conﬁguring the IP Audio Conference Phone 2033

Step Action 1 Configure a virtual loop on the system using LD 97.

For more information about configuring a virtual loop, see Signaling Server IP Line Applications Fundamentals (NN430 01-125) and Software Input Output Reference-Administration (NN43001-611).

2 Configure the IP Audio Conference Phone 2033 on the system

using LD 11. At the prompts, enter the following:

REQ:new TYPE:2033 TN lll s cc uu ECHG yes ITEM cls ITEM

For more information about configuring the IP Audio Conference Phone 2033 using LD 11, see Software Input Output Reference-Administration (NN43001-611).

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

3 Configure the IP Audio Conference Phone 2033 in Element

Manager. IP Phones are configured using the Phones section in the Element Manager navigation tree. For more information about configuring the IP Audio Conference Phone 2033 using Element Manager, see Administration (NN43001-632).

Connecting the components

Use Procedure 18 “Connecting the components” (page 97) to connect the components for the IP Phone.

Procedure 18 Connecting the components

Step Action 1 Connect one end of the CAT5-e Ethernet cable to the network

interface located on the back of the Power over Ethernet (PoE) module. See Figure 16 "POE module" (page 98). Plug the other end of the CAT5-e Ethernet cable into your IP network interface.

Installation and configuration 97

Element Manager System Reference -

--End--

2 Connect the CAT5-e Ethernet cable attached to the PoE module

to the IP Phone. Thread the CAT5-e Ethernet cable through the channel on the bottom of the IP Phone and plug it into the PoE module port on the IP Phone.

The PoE module port supports Auto-Media Dependent Interface Crossover (MDIX). Auto-MDIX is supported only when the Ethernet port is configured for autonegotiation.

3 Connect the global power supply (optional) to the power supply

port located on the back of the PoE module. Leave the global power supply unplugged from the power outlet. Thread the cord through the channel on the bottom of the PoE module then plug the other end into the AC power source. Ensure you use the correct global power supply supplied by Nortel and country specific IEC cable. The voltage rating of the global power supply must match the wall outlet voltage. See Table 18 "Components

list for US, CA, CALA, AP, and GC" (page 93) or Table 19 "Components list for EMEA" (page 94).

Figure 16 "POE module" (page 98) shows the Power over

Ethernet (PoE) module.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

98 Nortel IP Audio Conference Phone 2033

Figure 16 POE module

Red LEDs on the IP Audio Conference Phone 2033 indicate power. Messages indicating system start up, such as Loading, Initializing network, and Loading boot parameters appear after a short delay.

Figure 17 "Bottom view of IP Audio Conference Phone 2033" (page 99) shows the bottom view of the IP Audio Conference

Phone 2033. The IP Audio Conference Phone 2033 supports both AC power

and Power over LAN options, including IEEE 802.3af Power Classification 0. To use Power over Ethernet, where power is delivered over the CAT5-e cable, the LAN must support Power over Ethernet, and a global power supply is not required. To use local AC power, the optional global power supply can be ordered separately.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Redeploying an IP Audio Conference Phone 2033 99

Figure 17 Bottom view of IP Audio Conference Phone 2033

--End--

When you complete the IP Phone connection, you must connect the phone to the network. See “Dynamic Host Configuration Protocol” (page 424).

Startup sequence

When an IP Audio Conference Phone 2033 connects to the network, it must perform a startup sequence. The elements of the startup sequence include:

• obtaining network access (if supported by the network infrastructure)

• obtaining VLAN ID (if supported by the network infrastructure)

• obtaining the IP parameters

• connecting to the Call Server

• obtaining provisioning parameters

For information about provisioning the IP Phone, see “Manual provisioning

of IP Phones 2000 Series” (page 551).

Redeploying an IP Audio Conference Phone 2033

You can redeploy an existing previously configured IP Audio Conference Phone 2033 on the same system. For example, the IP Audio Conference Phone 2033 can be assigned to a new user (new TN) or to an existing user who moved to a new subnet by changing the TN of the IP Audio Conference Phone 2033. For further information, see Converging the Data Network with VoIP Fundamentals (NN43001-260).

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

100 Nortel IP Audio Conference Phone 2033

Procedure 19 Changing the TN of an existing IP Audio Conference Phone 2033

Step Action 1 Repower the IP Audio Conference Phone 2033.

During the reboot sequence of a previously configured the IP Audio Conference Phone 2033 displays the existing node number for approximately five seconds.

2 If the node password is enabled and NULL, choose one of the

following:

a Disable the password. b Set the password as non-NULL.

3 Press OK when the node number displays.

If Then

the node password is enabled and is not NULL

the node password is disabled a TN screen displays. Go to Step

a password screen displays. Go to Step 4.

5.

4 Enter the password at the password screen, and press OK.

A TN screen displays. To obtain the password, enter the nodePwdShow command in

Element Manager. For further information, see Element Manager System Reference - Administration (NN43001-632).

5 Select the Shift soft key labeled (>>) and press Clear to edit the

TN field. The IP Audio Conference Phone 2033 by default places you in the units field of the TN. You cannot use backspace to move to the loop, shelf or card fields.

6 Enter the new TN.

--End--

Replacing an IP Audio Conference Phone 2033

ATTENTION

Two IP Phones cannot share the same TN. You must remove the IP Audio Conference Phone 2033 that currently uses the TN.

Procedure 20 Replacing an IP Audio Conference Phone 2033

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

Avaya IP Phones Fundamentals User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual