Avaya IP Phones Fundamentals User Manual

Nortel Communication Server 1000

IP Phones Fundamentals

Release: UNIStim 3.x for Rls 5.x and 6.0 Document Revision: 05.06

www.nortel.com

NN43001-368

Nortel Communication Server 1000 Release: UNIStim 3.x for Rls 5.x and 6.0 Publication: NN43001-368 Document release date: 30 April 2010

agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. The information and/or products described in this document are subject to change without notice.

Nortel, Nortel Networks, the Nortel logo, and the Globemark are trademarks of Nortel Networks.

The Bluetooth Networks is under license.

All other trademarks are the property of their respective owners.

word mark and logos are owned by the Bluetooth®SIG, Inc. and any use of such marks by Nortel

Contents

New in this release 19

Features 19

Revision history 20 Subject 23

How to get Help 27

Getting help from the Nortel Web site 27 Getting help over the phone from a Nortel Solutions Center 27 Getting help from a specialist by using an Express Routing Code 28 Getting help through a Nortel distributor or reseller 28

Nortel IP Phone 2001 29

Contents 29 Introduction 29 Description 30 Components and functions 30

Features 32 Display characteristics 33

Package components 34 Installation and configuration 36

Redeploying an IP Phone 2001 40 Replacing an IP Phone 2001 41 Removing an IP Phone 2001 from service 41

Navigation 19

Keys and functions 31 Services menu 31

Cleaning the IP Phone display screen 33 Information line display 33 Soft key label display 34

Before you begin 36 First-time installation 37 Configuring the IP Phone 2001 37 Connecting the components 38 Startup sequence 39

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Nortel IP Phone 2002 43

Contents 43 Introduction 43 Description 44 Components and functions 44

Keys and functions 45

Services menu 46 Features 47 Display characteristics 48

Cleaning the IP Phone display screen 48

Programmable line (DN)/feature key label display 48

Information line display 49

Soft key label display 49 Package components 49 Installation and configuration 51

Before you begin 52

First-time installation 52

Configuring the IP Phone 2002 52

Connecting the components 53

Startup sequence 55 Redeploying an IP Phone 2002 55 Replacing an IP Phone 2002 56 Removing an IP Phone 2002 from service 57

Nortel IP Phone 2004 59

Contents 59 Introduction 59 Description 60 Components and functions 60

Keys and functions 61

Services menu 62 Features 63 Central Answering Position 64 Display characteristics 64

Cleaning the IP Phone display screen 65

Programmable line (DN)/feature key label display 65

Information line display 65

Soft key label display 66 Package components 66 Installation and configuration 68

Before you begin 69

First-time installation 69

Configuring the IP Phone 2004 69

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Connecting the components 70

Startup sequence 72 Redeploying an IP Phone 2004 72 Replacing an IP Phone 2004 73 Removing an IP Phone 2004 from service 74

IP Phone Key Expansion Module (KEM) 75

Contents 75 Description 75 Features 76 Display characteristics 76 Key number assignments 77 Package components 77 Configuration 77 Installation 80 IP Phone KEM startup initialization 81 Operating parameters 82

General 82

IP Phone 2002 82

IP Phone 2004 83

Virtual Office 83

Firmware 83

Nortel IP Audio Conference Phone 2033 85

Contents 85 Introduction 85 Description 86 Extension microphones 87 Components and functions 88

Keys and functions 88

Services menu 89 Features 90 Display characteristics 91

Cleaning the IP Phone display screen 91

Information line display 92

Soft key label display 92 Package components 93 Installation and configuration 95

Before you begin 95

First-time installation 96

Configuring the IP Audio Conference Phone 2033 96

Connecting the components 97

Startup sequence 99 Redeploying an IP Audio Conference Phone 2033 99 Replacing an IP Audio Conference Phone 2033 100

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Removing an IP Audio Conference Phone 2033 from service 101 Connecting an extension microphone 101

Nortel IP Phone 2007 103

Contents 103 Introduction 103 Description 104 Components and functions 104

Keys and functions 105

Services menu 106

Local Tools menu 107 Features 108 Touch panel 108

Calibrate the touch panel 109

Stylus 109 Dialpad entry 110 Cleaning the IP Phone display screen 111 Display characteristics 111

Phone mode 112

Application area 113

Tools/Navigation area 115 Package components 116 Installation and configuration 117

Before you begin 117

First-time installation 118

Configuring the IP Phone 2007 118

Connecting the components 119

Startup sequence 119 Redeploying an IP Phone 2007 119 Replacing an IP Phone 2007 120 Removing an IP Phone 2007 from service 121

Nortel IP Phone 1210 123

Contents 123 Introduction 123 Description 124 Components and functions 125

Keys and functions 125

Services menu 126

Local Tools menu 127 Features 128 Display characteristics 128

Cleaning the IP Phone display screen 129

Information line display 129

Soft key label display 129

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Package components 130 Installation and configuration 131

Before you begin 131

First-time installation 132

Configuring the IP Phone 1210 132

Connecting the components 133

Startup sequence 135 Redeploying an IP Phone 1210 136 Replacing an IP Phone 1210 137 Removing an IP Phone 1210 from service 137

Nortel IP Phone 1220 139

Contents 139 Introduction 139 Description 140 Components and functions 141

Keys and functions 141

Services menu 143

Local Tools menu 144 Features 145 Display characteristics 145

Cleaning the IP Phone display screen 146

Programmable line (DN)/feature key label display 146

Information line display 146

Soft key label display 147 Package components 147 Installation and configuration 149

Before you begin 149

First-time installation 149

Configuring the IP Phone 1220 150

Connecting the components 150

Startup sequence 153 Redeploying an IP Phone 1220 153 Replacing an IP Phone 1220 154 Removing an IP Phone 1220 from service 155

Nortel IP Phone 1230 157

Contents 157 Introduction 157 Description 158 Components and functions 159

Keys and functions 159

Services menu 161

Local Tools menu 162 Features 163

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Display characteristics 163

Cleaning the IP Phone display screen 164

Programmable line (DN)/feature key label display 164

Information line display 164

Soft key label display 165 Package components 165 Installation and configuration 167

Before you begin 167

First-time installation 167

Configuring the IP Phone 1230 168

Connecting the components 168

Startup sequence 171 Redeploying an IP Phone 1230 171 Replacing an IP Phone 1230 172 Removing an IP Phone 1230 from service 173

Nortel IP Phones 1200 Series LCD Expansion Module 175

Contents 175 Description 175 Features 179 Display characteristics 180 Package components 180 Configuration 180 Installation 182 IP Phones 1200 Series LCD Expansion Module startup initialization 183 Operating parameters 184

IP Phone 1220 184

IP Phone 1230 185 Services key operation 187

Display diagnostics 187 Firmware 189

Nortel IP Softphone 2050 191

Contents 191 Introduction 191 Description 192

Features 192

Additional features 194

Language support 195 Components 195

Call Control window 195 Display characteristics 198

Information display area 199

System Tray 199

USB audio adapters 200

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USB Headset Adapter 200

Registration 200

GIPS 200

Echo cancellation 202

Clock synchronization 202

Jitter buffer 202

QoS 202

i2050QosSvc.exe 204

DiffSERV (DSCP) 205

802.1p 205

Ethereal traces 205

GXAS 205 Licenses 205

Check out license 206

Cached license 206

Evaluation period 206

License restrictions 206

License types 207

License Server 208

How to configure ports for licensing 208

License Server components 209

Provisioning a License Server 209

Starting the License Server Manager 211

Server Redundancy 212

License file 212

FLEXnet licensing error codes 213

Troubleshooting 213 Key number assignments 222 Minimum system requirements 223 System components 224 Before you begin 225 First-time installation 226

Installing the IP Softphone 2050 for the first time 226 Installing or upgrading the IP Softphone 2050 227

Remote installation 228

Silent installation 233

Upgrading 234

Windows QoS Packet Scheduler 236 Running the IP Softphone 2050 for the first time 237 Redeploying the IP Softphone 2050 237 Removing an IP Softphone 2050 from service 238 Maintenance 238

System data 239

User data 239

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Ethernet statistics 240

IP Networking Statistics 241

ICMP Statistics 242

Audio Connection Data 242

USB Headset Data 244

Telchemy VQMon 244

PC System Information 245

Personal Call Recording Data 246

Duplicate Media Stream Call Recording Data 246

Licensing Data 246

Nortel Mobile Voice Client 2050 247

Contents 247 Introduction 247 Description 248 System requirements 248 Supported features 248 Application software 249

ClearType 250 MVC 2050 components 250

Compatible PDAs 250

Headsets 250

Automatic Gain Control and feedback 250

Audio quality 251 MVC 2050 Call Handling screen 251

Display 251

Dialpad 251

Soft keys (self-labeled) 251

Programmable line/feature keys 252

Menus 252

MVC 2050 graphical interface (skins) components 254

Icons 255 Operation 257 MVC 2050 installation 258

MVC 2050 installation method 258 MVC 2050 removal 259 Configuration 260

Settings 260

802.1p and DiffServ 267

Global Packet Loss Concealment algorithm 267 MVC 2050 and WLAN 267

802.11b wireless ethernet networking 267

Wireless Fidelity 268

Roaming and handover 268

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Expansion Module for IP Softphone 2050 269

Contents 269 Description 269 Features 270 Display characteristics 270 Configuration 271 Installation 272 Operation 272

Nortel IP Phone 1110 273

Contents 273 Introduction 273 Description 274 Components and functions 275

Keys and functions 275

Services menu 276

Local Tools menu 277 Features 277 Display characteristics 278

Context-sensitive soft key label display 278

Information line display 279 Cleaning the IP Phone display screen 279 Package components 279 Installation and configuration 281

Before you begin 281

First-time installation 281

Configuring the IP Phone 1110 281

Connecting the components 282

Startup sequence 287 TFTP firmware upgrade 287 Redeploying an IP Phone 1110 287 Replacing an IP Phone 1110 288 Removing an IP Phone 1110 from service 289

Nortel IP Phone 1120E 291

Contents 291 Introduction 291 Description 292 Components and functions 292

Keys and functions 293

Services menu 294

Local Tools menu 295 Features 296 Dialpad entry 297

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Display characteristics 298

Self-labeled line/programmable feature key label display 299

Information line display 299

Context-sensitive soft key label display 299 Cleaning the IP Phone display screen 300 Package components 300 Installation and configuration 301

Before you begin 302

First-time installation 302

Configuring the IP Phone 1120E 302

Connecting the components 303

Startup sequence 307 TFTP firmware upgrade 308 Redeploying an IP Phone 1120E 308 Replacing an IP Phone 1120E 309 Removing an IP Phone 1120E from service 309

Nortel IP Phone 1140E 311

Contents 311 Introduction 311 Description 312 Components and functions 313

Keys and functions 313

Services menu 315

Local Tools menu 316 Features 316 Dialpad entry 317 Display characteristics 318

Self-labeled line/programmable feature key label display 319

Information line display 319

Context-sensitive soft key label display 320 Cleaning the IP Phone display screen 320 Package components 320 Installation and configuration 322

Before you begin 322

First-time installation 322

Configuring the IP Phone 1140E 322

Connecting the components 323

Startup sequence 328 TFTP firmware upgrade 328 Bluetooth Redeploying an IP Phone 1140E 328 Replacing an IP Phone 1140E 329 Removing an IP Phone 1140E from service 330

wireless technology 328

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Nortel IP Phone 1150E 331

Contents 331 Introduction 331 Description 332 Components and functions 334

Services menu 337

Local Tools menu 338 Features 339 Dialpad entry 341 Display characteristics 342

Self-labeled line/programmable feature key label 342

Information line display 343

Context-sensitive soft key label 343

Cleaning the IP Phone display screen 343 Headset support 343 Package components 344 Installation and configuration 345

Before you begin 345

First-time installation 346

Configuring the IP Phone 1150E 346

Connecting the components 347

Startup sequence 352 TFTP firmware upgrade 352 Bluetooth Redeploying an IP Phone 1150E 353 Replacing an IP Phone 1150E 354 Removing an IP Phone 1150E from service 354

wireless technology 352

Nortel IP Phone 1165E 355

Contents 355 Description 355 Components and functions 356

Keys and functions 356

Services menu 358

Local Tools menu 359 Features 359 Dialpad entry 360 Display characteristics 361

Self-labeled line/programmable feature key label display 362

Information line display 362

Soft key label display 363 Cleaning the IP Phone display screen 363 Package components 363

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Installation and configuration 364

Before you begin 365

First-time installation 365

Configuring the IP Phone 1165E 365

Connecting the components 366

Startup sequence 371 TFTP firmware upgrade 371 Bluetooth

wireless technology 371 Redeploying an IP Phone 1165E 371 Replacing an IP Phone 1165E 372 Removing an IP Phone 1165E from service 373

Expansion Module for IP Phones 1100 Series 375

Contents 375 Description 375 Features 376 Display characteristics 377 Package components 377 Configuration 377 Installation 379 Expansion Module startup initialization 382 Operating parameters 383

IP Phone 1120E 383 IP Phone 1140E and IP Phone 1150E, and IP Phone 1165E 383

Services key operation 384

Display diagnostics 385

Firmware 386

Nortel IP Phones with SIP firmware 387 Features 389

Contents 389 Telephony features 389

Corporate Directory 390 Personal Directory 390 Redial List 390 Callers List 391 Password Administration 391 IP Call Recording 391 Virtual Office 391 Emergency Services for Virtual Office 392 Active Call Failover 392 Enhanced UNIStim Firmware download 392 Media security 393 UNIStim signalling security 398

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Live Dialpad 399 Normal Mode Indication 399 Caller ID display order 400 Languages 400 Screen Saver Slideshow IP Phone 2007 402 Screen Saver Slideshow for IP Phone 1165E 405 Background image for IP Phone 1165E 408 Key number assignments 411 Record on Demand 413

Network features 414

Full Duplex 415

802.1x Port-based network access control 421

802.1ab Link Layer Discovery Protocol 422 Dynamic Host Configuration Protocol 424 Gratuitous Address Resolution Protocol 448

X.509 Certificates 449

Certificate management 449 Root certificate 450 Device certificate 450 Certificate installation 450

Root certificates 450 Certificates on redeployed IP Phones 464 Security log 465

Regulatory and safety information 467

Warnings: 468

Other compliancies 469

For those devices equipped with Bluetooth

wireless technology 469

DenAn regulatory notice for Japan 470

Local Tools menu 471

Contents 471 Introduction 471 Local Tools menu password protection 471

Local Tools menu password feature limitations 472

Controlling the menu lock 473

Controlling the menu lock for IP Phone 2007 473 Controlling the menu lock for IP Phone 1165E 473

Controlling the menu lock for other IP Phones 474 Configuring Secure Local Menu using Network provisioning 474 Accessing the Local Tools menu 475 Local Tools options 475

Local Tools menu for IP Phone 2007 476

Local Tools menu for IP Phones 1100 Series 477

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Diagnostics 480

Local Tools menu for IP Phone 1165E 482

Local Tools menu for IP Phone 1110, IP Phone 1210, IP Phone 1220, and IP

Phone 1230 487

Provisioning the IP Phones 491

Contents 491 Introduction 491 Description 492 Manual provisioning 492 Automatic provisioning 493

Configuration 494

Provisioning IP Phone parameters 495

Auto Provisioning page for graphical user interface 496

Automatic configuration 502

Automatic provisioning parameters 502

Provisioning Info Block 527 Operation 528

Precedence rule and stickiness control 528

IP Phone reset 529

Factory default 529

Manual provisioning of IP Phones 1110 and 1200 Series 533

Contents 533 Introduction 533 Provisioning parameters 533

Manual provisioning of IP Phones 2007 and 1100 Series 541

Contents 541 Introduction 541 Provision parameters 541

Manual provisioning of IP Phones 2000 Series 551

Contents 551 Introduction 551 Provision parameters 551

Provisioning the IP Phone 2001, IP Phone 2002, and IP Phone 2004 552

Provisioning the IP Audio Conference Phone 2033 557

Headset support 561

Introduction 561 Supported wired and wireless headsets 561

Bluetooth

Enabling Bluetooth

Manual configuration 562 Configure the headsets 563

Active Headset Device 564

wireless technology 561

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Enable HID Commands 564

Headset Type 564 USB audio support 564

Nortel USB adapters 565

USB Analog Terminal Adapter 565

Wireless USB headsets 566

USB audio limitations and restrictions 566

IP Phone diagnostic utilities 569

Contents 569 Introduction 569 Text-based diagnostic utilities 569

Network diagnostic utilities 570

Accessing Network Diagnostic utilities from the IP Phone 572

Network Diagnostic Utilities data display pages 584

Network Address Translation Traversal 595

General Information 595

Using CLI Commands 597 Graphic-based diagnostics utilities 600

Diagnostics for the IP Phones 1120E/1140E/1150E 605

Diagnostics for the IP Phone 1165E 616

Language enhancement 633

Contents 633 Description 633

UTF-8 character encoding 633

TFTP Server support 634

Synchronizing the language 634 Expansion Module for IP Phones 1100 Series font support 634

DHCP server configuration 635

Install a Windows NT 4 or Windows 2000 server 635 Configure a Windows NT 4 server with DHCP 635 Configure a Windows 2000 server with DHCP 638 Install ISC DHCP Server 641 Configure ISC DHCP Server 642

Configure ISC DHCP to work with the IP Phones 642 Install and configure a Solaris 2 server 645

TFTP Server 649

Contents 649 Introduction 649 TFTP Server planning 649

Pre-download checklist 651 Updating IP Phones firmware 651

Updating the firmware 652

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Expansion Module for IP Phones 657 Downloading and configuring fonts 658

802.1Q VLAN description 663

Contents 663 Introduction 663 Description 664 IP Phone support 665

IP Softphone 2050 support 665 Three-port switch support 665 VLAN IDs 666

Automatic VOICE VLAN ID configuration 667

VLAN Configuration Choices 668 Enhanced Data VLAN 668

Port numbers 671 Bluetooth®and Wireless Fidelity interference 673 Power requirements and environmental specifications 675

Contents 675

IP Phone power requirements 675 Environmental specifications 677

IP Phone context-sensitive soft keys 679 Call features 681 FLEXnet licensing error codes 685 Nortel IP Softphone 2050 license information 691

Download Open Source modules 691 GNU GENERAL PUBLIC LICENSE 691

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New in this release

The following sections detail what’s new in IP Phones Fundamentals (NN43001-368) for Nortel Communication Server 1000 (CS 1000).

Because of the similarity between Communication Server 1000 Release

6.0 and CS 1000 Release 5.5 UNIStim features, CS 1000 Release 6.0 documentation is also used for CS 1000 Release 5.5.

Features

Navigation

Communication Server Release 6.0 includes the following additions:

• Two-line mode for IP Phones 1110 and 1210—IP Phone display

changes from three-line mode to two-line mode to display language characters that require more space. See Figure 75 " Three-line and

two-line displays" (page 401).

•

Dynamic IP Line localization with support of 25 languages —dynamic localization means that prompt translations can be easily updated and new translations can be added. New translations are regionally controlled. See “Languages” (page 400).

•

New features:

— “Caller ID display order” (page 400) —

“Normal Mode Indication” (page 399) (with configurable Normal

Mode Display)

— “Record on Demand” (page 413)

• “Screen Saver Slideshow IP Phone 2007” (page 402)—photo slide

show feature. You can download images onto the phone for sequential display after the screen saver activates.

This document also introduces the IP Phone 1165E.

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20 New in this release

The IP Phone 1165E is a color display version of the IP Phone 1140E with two additional feature key buttons. For more information on the feature related changes of IP Phone 1165E, see “Nortel IP Phone 1165E” (page

355).

The IP Phone 1165E also supports the Screen Saver Slideshow feature. This feature allows you to download images onto the phone for sequential display after the screen saver activates. For more information about the Screen Saver Slideshow feature, see “Screen Saver Slideshow for IP

Phone 1165E” (page 405).

Revision history

April 2010

July 2009 Standard 05.03. This document is up-issued to support IP

May 2009 Standard 05.02. This document is up-issued to support

May 2009 Standard 05.01. This document is up-issued to support

December 2009

November 2009

Standard 05.06. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0. The product release has been updated to reflect UNIStim 3.x for Rls

5.x and 6.0. Standard 05.05. This document is up-issued to support CS

1000 Release 5.5 and CS 1000 Release 6.0. The product release has been updated to reflect UNIStim 3.x.

Standard 05.04. This document is up-issued to support CS 1000 Release 5.5 and CS 1000 Release 6.0.

Softphone 2050 Release 3.3 for CS 1000 Release 6.0.

CS 1000 Release 6.0.

CS 1000 Release 6.0. Standard 04.11. This document is up-issued to support the

Nortel IP Phone 1535 for CS 1000 Release 6.0. Standard 04.10. This document is up-issued to support the

Nortel IP Phone 1165E for CS 1000 Release 6.0. Standard 04.09. This document is up-issued to support the

Nortel IP Phone 1165E for CS 1000 Release 6.0.

November 2009

February 2009 Standard 04.07. This document is up-issued to change

NN43001-368 05.06 30 April 2010

Standard 04.08. This document is up-issued to support the Nortel 1165E IP Phone and UNIStim 3.x for both CS 1000 Release 5.x and CS 1000 Release 6.0.

CAT5 to CAT5e cable in the chapters Nortel IP Audio Conference Phone 2033, Nortel IP Phone 1210, Nortel IP Phone 1220, and Nortel IP Phone 1230.

Nortel Communication Server 1000

IP Phones Fundamentals

Revision history 21

February 2009

January 2009

October 2008

August 2008

July 2008

Standard 04.06. This document is up-issued to change CAT5 to CAT5e cable, which is currently shipped with IP Phones.

Standard 04.05. This document is up-issued to reflect changes in the IP Phone 2001 and 2004 component list.

Standard 04.04. This document is up-issued to support CS 1000 Release 5.5. This document contains an update on functionality of IP port numbers used in IP Softphone 2050 application and the steps involved in session establishment between IP Softphone 2050 client, Call Server, Signalling Server, Media cards, Licensing server, Duplicate Media Stream, Application Gateway and Signaling Encryption.

Standard 04.03. This document is up-issued to support UNIStim Release 3.0 for CS 1000 Release 5.5.

Standard 04.02. This document is up-issued to support an update to technical content for the IP Softphone 2050.

Standard 04.01. This document is up-issued to support IP Softphone 2050 Release 3.1 for Communication Server 1000 Release 5.5. This document also contains updates to technical content for UNIStim 3.0.

May 2008

April 2008

March 2008

February 2008

December 2007

Standard 03.07. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content within the IP Phones 1200 Series sections.

Standard 03.06. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains support for UNIStim 3.0.

Standard 03.05. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content.

Standard 03.04. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains an update to technical content for IP Softphone 2050 Release 3 and an update to technical content for TFTP server firmware download.

Standard 03.03. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content.

Standard 03.02. This document is up-issued to support Communication Server 1000 Release 5.5. This document contains updates to technical content.

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22 New in this release

December 2007

June 2007

May 2007

March 2007

January 2007

Standard 03.01. This document is up-issued to support Communication Server 1000 Release 5.5.

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document contains support for IP Softphone 2050 Release 3.

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.0.

Standard 01.01. This document is up-issued to support Communication Server 1000 Release 5.0. This document is renamed

IP Phones Fundamentals (NN43001-368) and contains information previously contained in the following legacy document, now retired: (553-3001-368).

Standard 23.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to include updated information for Mobile Voice Client (MVC) 2050.

Standard 22.00. This document is up-issued to support Communication Server 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1110.

Standard 21.00. Not issued.

November 2006

October 2006

August 2006

July 2006

June 2006

April 2006

Standard 20.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the Expansion Module for IP Phones 1100 Series.

Standard 19.00. This document is up-issued to support Communication Server 1000 Release 4.5.

Standard 18.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to support the addition of the IP Phone 1150E.

Standard 17.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 16.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 15.00. This document is up-issued to include UNIStim firmware up-version.

Standard 14.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include content for the IP Audio Conference Phone 2033 Release

2. Standard 13.00. Not issued.

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Subject 23

March 2006

January 2006

November 2005

August 2005

April 2005

Standard 12.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Softphone 2050 V2.

Standard 11.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1120E and IP Phone 1140E.

Standard 10.00. This document is up-issued to support CS 1000 Release 4.5. This document is up-issued to include updated content for the IP Phone 1140E.

Standard 9.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 8.00. This document is up-issued to support the addition of IP Phone 1140E.

Standard 7.00. This document is up-issued to support CS 1000 Release 4.5.

Standard 6.00. This document is up-issued to support the addition of the IP Phone 2007.

Standard 5.00. This document is up-issued to support the addition of the IP Audio Conference Phone 2033.

February 2005

September 2004

June 2004

October 2003

Subject

Standard 4.00. This document is up-issued to support the

8.x Firmware Upgrade for IP Phones. Standard 3.00. This document is up-issued to support

Communication Server 1000 Release 4.0. Standard 2.00. This document is up-issued to include the

Nortel Networks Mobile Voice Client 2050. Standard 1.00. This document is a new NTP for

Succession 3.0 Software. It was created to support a restructuring of the Documentation Library. This document contains information previously contained in the following legacy document, now retired: Internet Terminals Description (553-3001-217).

This document contains description, installation, and administration information for the following:

• Nortel IP Audio Conference Phone 2033

• Nortel IP Phone 2001, IP Phone 2002, IP Phone 2004, and IP Phone

2007

• Nortel IP Phone Key Expansion Module (KEM)

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24 New in this release

• Nortel IP Softphone 2050

• Nortel Mobile Voice Client 2050 for Personal Digital Assistants (PDA)

• Nortel IP Phone 1110

•

• Nortel IP Phone 1140E

• Nortel IP Phone 1150E

• Nortel IP Phone 1165E

•

• Nortel IP Phone 1210

• Nortel IP Phone 1220

•

Nortel IP Phone 1120E

Expansion Module for IP Phones 1100 Series Nortel IP Phone 1535

Nortel IP Phone 1230 Nortel IP Phones 1200 Series Expansion Module (EM)

Note on legacy products and releases

This NTP contains information about systems, components, and features that are compatible with Nortel Communication Server 1000 Release 6.0 software. For more information about legacy products and releases, click the Technical Documentation link under Support on the Nortel home page:

ww.nortel.com

NTPs, User Guides, and other document references

This document references the following:

• Features and Services Fundamentals (NN43001-106)

• Signaling Server IP Line Applications Fundamentals (NN43001-125)

•

Converging the Data Network with VoIP Fundamentals (NN43001-260)

• IP Peer Networking Installation and Commissioning (NN43001-313)

• Secure Multimedia Controller Implementation Guide (NN43001-325)

• Automatic Call Distribution Fundamentals (NN43001-551)

• Security Management Fundamentals (NN43001-604)

• Software Input Output Reference - Administration (NN43001-611)

• Emergency Service Access Fundamentals (NN43001-613)

• Element Manager System Reference - Administration (NN43001-632)

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Subject 25

• Software Input Output Reference - Maintenance (NN43001-711)

• Central Answering Position Implementation Guide (NN43011-501)

• IP Phone 1110 User Guide (NN43110-101)

•

IP Phone 1110 Getting Started Card (NN43110-300)

• IP Phone 1120E Getting Started Card (NN43112-100)

• IP Phone 1120E User Guide (NN43112-103)

• IP Phone 1140E Getting Started Card (NN43113-103)

•

IP Phone 1140E User Guide (NN43113-106)

•

IP Phone 1150E Getting Started Card (NN43114-103)

• IP Phone 1150E User Guide (NN43114-100)

• IP Phone 1165E User Guide (NN43101-102)

•

IP Phone 2001 User Guide (NN43115-102)

•

IP Phone 2002 User Guide (NN43116-104)

•

IP Phone 2004 User Guide (NN43117-102)

•

IP Phone 2007 User Guide (NN43118-100)

•

IP Phone Audio Conference Phone 2033 User Guide (NN43111-100)

•

IP Softphone 2050 User Guide (NN43119-101)

•

IP Phone Key Expansion Module User Guide (NN43119-102)

•

Mobile Voice Client 2050 User Guide (NN43119-103)

•

Expansion Module for IP Phones 1100 Series User Guide

(NN43130-101)

•

IP Phone 1210 User Guide (NN43140-101)

•

IP Phone 1220 User Guide (NN43141-101)

•

IP Phone 1230 User Guide (NN43142-101)

•

Nortel Application Gateway 1000/2000 Administration Guide

(NN42360-600)

For information about WLAN Handset 2210, WLAN Handset 2211, WLAN Handset 2212, WLAN Handset 6120, and WLAN Handset 6140, see WLAN IP Telephony Installation and Commissioning (NN43001-504).

Online

To access Nortel documentation online, click the Technical Documentation link under Support on the Nortel home page:

ww.nortel.com

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IP Phones Fundamentals

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26 New in this release

CD-ROM

To obtain Nortel documentation on CD-ROM, contact your Nortel customer representative.

Nortel Communication Server 1000

IP Phones Fundamentals

NN43001-368 05.06 30 April 2010

How to get Help

This chapter explains how to get help for Nortel products and services.

Getting help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel Technical Support Web site:

ww.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products. From this site, you can:

• download software, documentation, and product bulletins

•

search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues

•

open and manage technical support cases

Getting help over the phone from a Nortel Solutions Center

If you do not find the information you require on the Nortel Technical Support Web site, and you have a Nortel support contract, you can also get help over the telephone from a Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835). Outside North America, go to the following Web site to obtain the

telephone number for your region:

ww.nortel.com/callus

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28 How to get Help

Getting help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:

ww.nortel.com/erc

Getting help through a Nortel distributor or reseller

If you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller.

Nortel Communication Server 1000

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Nortel IP Phone 2001

Contents

This section contains the following topics:

•

“Introduction” (page 29)

• “Description” (page 30)

•

“Components and functions” (page 30)

• “Features” (page 32)

•

“Display characteristics” (page 33)

• “Package components” (page 34)

•

“Installation and configuration” (page 36)

• “Redeploying an IP Phone 2001” (page 40)

•

“Replacing an IP Phone 2001” (page 41)

•

“Removing an IP Phone 2001 from service” (page 41)

Introduction

This section explains how to install and maintain the IP Phone 2001. For information about using the IP Phone 2001, see the IP Phone 2001 User Guide (NN43115-102).

This section contains the following procedures:

• Procedure 1 “Configuring the IP Phone 2001” (page 37)

• Procedure 2 “Connecting the components” (page 38)

• Procedure 3 “Changing the TN of an existing IP Phone 2001” (page

40)

• Procedure 4 “Replacing an IP Phone 2001” (page 41)

• Procedure 5 “Removing an IP Phone 2001 from service” (page 41)

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30 Nortel IP Phone 2001

If power to the phone is interrupted after you install and configure an IP phone, you are not required to reenter the IP Parameters, Node Numbers, or Terminal Number (TN). There is also no need to again acquire the firmware.

Description

The IP Phone 2001 uses the customer IP data network to communicate with the Communication Server 1000 (CS 1000). The IP Phone 2001 translates voice into data packets for transport using Internet Protocol. Use a Dynamic Host Configuration Protocol (DHCP) server to provide information that you can use for the IP Phone 2001 network and CS 1000 connections.

Figure 1 "IP Phone 2001" (page 30) shows the IP Phone 2001.

Figure 1 IP Phone 2001

Components and functions

This section describes the following components and functions of the IP Phone 2001:

• “Keys and functions” (page 31)

• “Services menu” (page 31)

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IP Phones Fundamentals

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