Avaya IP600 User Manual

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555-233-001

Issue 5

November 2000

Notice

Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

Avaya Web Page

The world wide web home page for Avaya is: http://www.avaya.com

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or working on your company’s behalf). Be aware that there may be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services .

Avaya Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS National Customer Care Center telephone number. Users of the MERLIN®, PARTNER®, and System 25 products should call 1 800 628-2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS products should call 1 800 643-2353.

Providing T elecommunications Security

Telecommunications security (of voice, data, and/or video communications) is the prevention of any type of intrusion to (that is, either unauthorized or malicious access to or use of your company’s telecommunications equipment) by some party.

Your company’s “telecommunications equipment” includes both this Avaya product and any other voice/data/video equipment that could be accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent, subcontractor, or working on your company’s behalf. Whereas, a “malicious party” is anyone (including someone who may be otherwise authorized) who accesses your telecommunications equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-multiplexed and/or circuit-based) or asynchronous (character-, message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or tollfacility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or altera tion, regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions associated with your system and/or its networked equipment. Also realize that, if such an intrusion should occur, it could result in a variety of losses to your company (including, but not limited to, human/data privacy, intellectual property, material assets, financial resources, labor costs, and/or legal costs).

Your Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its networked

equipment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and your peers should carefully program and configure your:

• Avaya-provided telecommunications systems and their interfaces

• Avaya-provided software applications, as well as their underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

Avaya does not warrant that this product or any of its networked equipment is either immune from or will prevent either unauthorized or malicious intrusions. Avaya will not be responsible for any charges, losses, or damages that result from such intrusions.

Trademarks

AUDIX, CALLMASTER, CentreVu, CONVERSANT , DEFINITY, Magic On Hold, PassageWay, and TransTalk are registered trademarks and DEFINITY ONE, Avaya IP600, Guide Builder, I

NTUITY, and

SNAP Connection are trademarks of Lucent Technologies, Inc. Microsoft and Windows are registered trademarks and Windows NT is a trademark of Microsoft Corporation. Macintosh is a registered trademark of Apple Computer, Inc. Pentium is trademark of Intel Corporati on. UNIX is a registered trademark of X/Open Company, Ltd. FastCall is a registered trademark of Aurora Systems, Inc. Commence is a trademark of Commence Corporation. Octel is a registered trademark of Octel Communications Corporation. PhoneLine is a registered trademark of CCOM Information Systems. Ascend and Pipeline are registered trademarks of Ascend Communications, Inc. Hypercom is a registered trademark of Hypercom. Sixth Sense is a registered trademark of AnswerSoft, Inc. Informix is a registered trademark of Informix Software, Inc. Intuition is a registered trademark of Answersoft, Inc. FastCall is a registered trademark of Aurora Systems, Inc.

Ordering Information Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice +1 317 322-6791 Fax 1 800 457-1764 International Fax +1 317 322-6699

Write: Avaya Publications Center

2855 N. Franklin Road Indianapolis, IN 46219 USA

For additional documents, refer to the section in “About This Document” entitled “Related Resources.”

Y o u can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive future issues of this document, contact the Avaya Publications Center.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment means that it conforms to the above directives. Avaya Business Communications Systems declares that XXX equipment specified in this document conforms to the referenced European Union (EU) Directives and Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive 73/23/EEC

Comments

To comment on this document, return the comment card at the end of the document. Intellectual property related to this product (including trademarks) and registered to Lucent Technologies Inc. has been transferred or licensed to Avaya Inc.

Any reference within the text to Lucent Technologies Inc. or Lucent should be interpreted as references to Avaya Inc. The exception is cross references to books published prior to April 1, 2001, which may retain their original Lucent titles.

Avaya Inc. formed as a result of Lucent’ s pla nned restructuring, designs builds and delivers voice, converged voice and data, customer relationship management, messaging, multi-service networking and structured cabling products and services. Avaya Labs is the research and development arm for the company.

About This Document ix

Purpose. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Intended audiences. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

How to use this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Trademarks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

How to comment on this document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xii

1 Introduction 1

Avaya IP600 Communications System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Announcements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

DEFINITY Site Administration (DSA) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Call Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Web Browser Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Call Accounting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

SNMP Native Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

AMIS Analog Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Rack-Mounted Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Avaya IP600 Site Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Reliability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Incomparable service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 Desktop/Console Solutions 11

Telephones for the global marketplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4600-Series IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

IP Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Analog (single-line) telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Telephone Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Wireless Handsets for X-Station Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Teleconferencing Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

SoundStation Audioconferencing Systems . . . . . . . . . . . . . . . . . . . . . . . . 20

Attendant Consoles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

DEFINITY Attendant Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

DEFINITY PC Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001 — Issue 5 — November 2000

iii

Contents

3 Adjuncts 25

Power Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

On hold and delayed announcement systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Audio and visual paging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Alerts and sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

External speakerphones. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Security devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Call Accounting Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

4INTUITY AUDIX Messaging 31

Application overview of AUDIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

Additional sources of information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Accessing AUDIX Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Using DEFINITY Site Administration (DSA) . . . . . . . . . . . . . . . . . . . . . . . . .32

Review and test the DSA connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Using Telnet to access AUDIX Administration . . . . . . . . . . . . . . . . . . . . . . . .34

Features of AUDIX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Voice Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Avaya Message Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

FAX Messaging. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Bulletin Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

CornerStone Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

5 Call Center 43

Automatic Call Distribution (ACD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Basic Call Management System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Attendant Vectoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Call Center Basic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Call Center Deluxe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Call Center Elite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

CentreVu Virtual Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50

CentreVu Advocate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

BCMS Vu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

CentreVu CT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

CentreVu Call Management System (CMS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

CMS add-on packages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

CentreVu Supervisor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

CentreVu Explorer II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

CentreVu Visual Vectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

CentreVu Compact Call Center Solutions Packages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001 — Issue 5 — November 2000

Contents

6 Wireless Solutions 59

Medium-Range mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Long-Range mobility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

DEFINITY Wireless Business System PWT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

7 Computer Telephony Integration 63

Server-based solutions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Third-Party applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

8 Enterp rise Class IP Solutions 65

Trunks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Avaya IP Softphones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Road Warrior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Telecommuter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

CentreVu IP Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Native H.323 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Avaya IP Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Avaya R300 Remote Office Communicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

9 Telecommuting/Virtual Office 69

Avaya IP600 features for telecommuting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Remote Call Coverage/

Call Forwarding Off-Net/Coverage of Calls Redirected Off-Net . . . . . . . . . . . . . . 69

Extended User Administration of Redirected

Calls (Telecommuting Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Personal Station Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Station Security Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Pipeline 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

DEFINITY Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

AUDIX features for telecommuting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

10 System Administration 73

DEFINITY Site Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Administration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Portless Administration/Administration Without Hardware . . . . . . . . . . . . . . . . . 76

Automatic Station Relocation/Terminal Translation Initialization . . . . . . . . . . . . . . 77

Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Basic reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Performance measurements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

ECS Reports Generator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Call Charge information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Call Detail Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Call Detail Recording features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Variable format records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Call Detail Recording devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001 — Issue 5 — November 2000

Contents

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

Call Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

11 Networking 83

Uniform Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Distributed Communication System —

Integrated SDN and Non-Integrated SDN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

Distributed Communications System and ISDN . . . . . . . . . . . . . . . . . . . . . . .84

Avaya IP600 DCS networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

QSIG global networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

World-Class Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

Network management features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Time of Day Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Automatic Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

Automatic Alternate Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Generalized Route Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

Facility Restriction Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Authorization codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Network interfaces and equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Trunk group circuits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

Digital interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

ISDN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

Main/Satellite/Tributary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Electronic Tandem Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

12 SNMP Native Agent Software 95

Agent Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Avaya IP600 Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Via the SNMP MIB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

Via the SNMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

SNMP Traps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

Avaya IP600 Co-Resident Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

GAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

WatchDog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

DSA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Logins and the LAC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

Appendix A: Avaya IP600 Features 99

Automatic routing features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

Basic features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

Call Center features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Private networking features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

Trunk group features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

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Contents

Appendix B: Telephone Features 109

Handling Incoming Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Misoperation Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Call Redirection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Disconnecting Unanswered Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Speed/Convenience Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Active Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Telephone Self-Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Ringback Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 8

Last Number Dialed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 8

Remote Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Recorded Telephone Dictation Access . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Emergency Access to the Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Manual Originating Line Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Special Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Call Charge Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Telephone Displays. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Group Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Special Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Telecommuting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Appendix C: Attendant (Operator) Features 127

Attendant (Operator). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

DEFINITY PC Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Attendant Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Call Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Accessing the Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Monitoring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Centralized Attendant Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Attendant with DCS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Index 133

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Overview for Avaya IP600 Internet Protocol Communications Server

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Purpose

This document provides a high-level overview of the features, components, and capabilities of the Avaya IP600 Internet Protocol Communications Server. The Avaya IP600 is based on DEFINITY systems architecture and software. For information on how to install, administer, or maintain the Avaya IP600, see the DEFINITY ONE Documents Main Menu on this CD.

This document is intended to provide an understanding of:

• Avaya IP600 components and features

• Additional solutions to further tailor Avaya IP600 to future needs

Intended audiences

This overview provides information for the following audiences:

• Customer end users and system administrators

About This Document

• Avaya account executives, representatives , and dist ributors who re quire hi gh-level

information about the system and its use

How to use this document

This document provides a basic understanding of the components, features, and capabilities of the Avaya IP600. The information is useful in identifying applications to increase employee productivity and effectiveness.

Overview chapters are:

• Chapter 1, Introd uctio n provides an overview of Avaya IP600, including features,

hardware, and software.

• Chapter 2, Desk top/Console Solutions describes the telephones and consoles

available with Avaya IP600.

• Chapter 3, Adjuncts describes the adjuncts available with Avaya IP600.

• Chapter 4, Intuity AUDIX Messaging describes the AUDIX application and

features on Avaya IP600 and provides a high-level overview of application capabilities and functionality.

• Chapter 5, Call Center escribes advanced call-handling applications and call center

management capabilities.

• Chapter 6, Wireless Solutions describes applications that enable employees to stay

in touch with co-workers and clients from both on-site and off-site locations.

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Conventions used in this document

• Chapter 7, Computer Telephony Integration describes the applications that enable

employees to combine computer and telephone functions to access client information.

• Chapter 8, Enterprise Class IP Solutions describes the capabilities and applications

that support audio/voice over a LAN or WAN.

• Chapter 9, Telecommuting/Virtual Office describes applications that enable

employees to work effectively off-site.

• Chapter 10, System Admin istration describes applications to help manage Avaya

IP600, including the DEFINITY Site Administration (DSA) tool.

• Chapter 11, Networking describes connection applications for various voice and

data networks.

• Chapter 12, SNMP Native Agent Software describes the SNMP interface to the

system’s alarm and error tables, performance measurements, and configuration data.

• Appendix A, Avaya IP600 Features lists the features of Avaya IP600.

Conventions used in this document

Security

The following conventions are used in this document:

• The term system is used to represent Avaya IP600.

• The term switch is used to represent other telecommunications switching products.

Avaya IP600 security is extremely important to Avaya. See the BCS Products

Security Handbook (555-025-600) and the Avaya IP600 documentation for security

measures for your system.

Overview for Avaya IP600 Internet Protocol Communications Server

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Trademarks

This document contains references to the following Lucent or Avaya trademarked products:

• AUDIX

• CallVisor

• DEFINITY

• Avaya IP600 Internet Protocol Communications Server

• INTUITY

• CentreVu

• BCMS Vu

• PassageWay

• CALLMASTER

• Magic On Hold

• CONVERSANT

The following products are trademarked by their appropriate vendor:

• LINX

• Netscape Navigator

™

is a trademark of Illinois Tool Works, Incorporated.

is a registered trademark of Netscape Communications

Corporation.

• pcAnywhere

• Windows NT

Microsoft

• Paradyne

• U.S. Robotics

• Pentium

• Macintosh

• UNIX

• FastCall

• Commence

• Octel

• PhoneLine

• Ascend

• Hypercom

• Sixth Sense

• Informix

• Intuition

• FastCall

is a registered trademark of Dynamic Microprocessor Associates.

™

is a trademark, and Windows® is a registered trademark, of

Corporation.

™

is a trademark of Paradyne Corporation.

is a registered trademark of U.S. Robotics Corporation.

™

is trademark of Intel Corporation.

is a registered trademark of Apple Computer, Inc.

is a registered trademark of X/Open Company, Ltd.

is a registered trademark of Aurora Systems, Inc.

™

is a trademark of Commence Corporation.

is a registered trademark of Octel Communications Corporation.

is a registered trademark of CCOM Information Systems.

and Pipeline® are registered trademarks of Ascend Co mmunications, In c.

is a registered trademark of Hypercom.

is a registered trademark of AnswerSoft, Inc.

is a registered trademark of Informix Software, Inc.

is a registered trademark of Answersoft, Inc.

is a registered trademark of Aurora Systems, Inc.

Overview for Avaya IP600 Internet Protocol Communications Server

555-233-001 — Issue 5 — November 2000

How to comment on this document

Avaya welcomes feedback. Please complete and return the reader comment form at the back of the document.

If the reader comment form is missing for Overview for Avaya IP600 Internet

Protocol Commun icat i ons Server, (555-233-001), Issue 5, fax your comments to

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Overview for Avaya IP600 Internet Protocol Communications Server

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555-233-001 — Issue 5 — November 2000

1 Introduction

With the use of the Internet and e-commerce, the paradigm of business is shifting from brick and mortar to the virtual enterprise. This shift is allowing small and large businesses alike to take advantage of new opportunities and find new ways to communicate with their customers.

Competition is fierce as this new technology begins to level the playing field, allowing small companies to more easily compete with larger companies without acquiring a large number of employees or large corporate infrastructure. T o com pete, the smaller businesses must present an image of a lar ger company throu gh their sales and customer service operations, as well as their day-to-day communications with their customers. These small companies need sophisticated, highly reliable tools to ef fectively run their op erations, improv e customer serv ice, and make the most effective use of their limited resources.

Larger companies face a similar challenge, having to present the same corporate image through all of their locations, large and small. It is critical that their customers receive the same level of service and have the same tools deployed to the field as are in use at the company’s headquarters. Ensuring that the customer experience is consistent across all locations can help to improve customer satisfaction and build customer loyalty.

Thus, for both a small business and a sm all bran ch of a large corporation, the tools needed to provid e the h ighes t level of customer service and improve employee productivity are critical. The most critical of thos e tools are the communications systems used within the business. These systems provide not only the data and telecommunications resources for the business but also the foundatio n for the other service and productivity enhancing applications.

The Avaya IP600 Internet Protocol Communications Server brings together the successes of three Avaya products to create a new standard in multiservice IP telephony:

• Call processing that runs on a customized surround-supported NT operating

system, co-resident with sophisticated and integrated voice/fax mail, call centers, announcements, SMDR, and Web-based system administration. Additionally, SNMP agent is supported as an option to the standard Expert systems interface.

• Complete IP Gateway and IP Gatekeeper functions that support 100% TCP/IP

transport of merged voice and data to the desktop as well as to the network clouds.

• Integration with traditional DEFINI TY por t architectu r e that leverages millions

of lines of proven code and proven hardware to provide world class reliability/availability and feature richness with the emerging technology of Voice

over IP. This document provides on overview of the Avaya IP600. Avaya IP600 is a high functionality communications system for customers in the 25-40 line size or smaller with

growth potential to 240 IP end points and 400 ports total. This offer supports DEFINITY® Release 9 software,

INTUITY® AUDIX® Release 4.4 messaging, and DEFINITY Site Administration (DSA) Release 1.5 on a single hardware platform.

Application integration results in easy administrati on on th e Windows NT 4.0 operating system. In addition, outside adjuncts and associated connectivity and maintenance costs are eliminated and functi onality is consolidated into a single cabinet, creating a cost-effective platform.

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Avaya IP600 Communications System 1

Avaya IP600 allows for business growth without additional investm ent. The circuit packs, phones, and cabinet can be used seamlessly in networks with DEFINITY systems, and the port circuit packs and telephones are common accross the whole IP600/DEFINITY product line.

Avaya IP600 Communications System

Avaya IP600 supports DEFINITY ECS Release 9 software, allowing full functionality, including support for the 4600-, 6200-, 6400-, 8400- and 8500-series telephones and terminals. The following features are offered:

• DEFINITY station and trunk circuit packs, such as C-LAN and IP Media

Processor

• Asynchronous Transfer Mode (ATM) and features, such as telecommuting

• Integrated Services Digital Network-Primary Rate Interface (ISDN-PRI) access

and Distributed Communications System (DCS) and QSIG private networking

• Software options, such as Co-Resident Announcements, SNMP Agent, BCMS

Vu, and CentreVu CT Server

• DLG Enhancement, which allows adjunct routing to asai /adjlk

See Appendix A, Avaya IP600 Features for a complete list of Avaya IP600 features.

Announcements

The Avaya IP600 processor supports 8 ports of integrated SSP announcements. They are stored on the hard drive and can be backed up just as translations are. The processor supports 1 hour of noncompressed speech (28.8 Mbytes). You can also import *.wav files. You can add ports using the TN 750C, bu t the TN750C cannot use *.wav files. For any given announcement port, up to 256 users can be connected at any one time.

AUDIX

AUDIX provides a messaging communications solution for unified voice and fax messaging. Accessing voice mail and fax via phone, PC, laptop, and wireless saves the user valuable time. Release 4.4 of AUDIX includes several enhancements in

media, access, and connectivity that offer the first truly “universal” messaging product. AUDIX provides voice, fax, and text messaging together with text-tospeech, and Message Manager func tionality on a s ingle process or. The new processor board provides DSP resources for messaging and support for TCP/IP.

TCP/IP links. This feature is co-resident on the processor and does not require any additional hardware.

In addition, the AUDIX CornerStone software base has been modified to support coresident announcements.

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DEFINITY Site Administration (DSA)

DEFINITY Site Administr atio n (DSA) is a Windows- based sy stem manag ement t ool that provides an easy-to-use interface with the Avaya IP600 and AUDIX. The built-in wizards globally update records, add users, and complete other administrative and maintenance tasks. The IP600 is administered on a Windows-based computer. DSA has pull-down menus and online help. Shortcuts can be created to frequently used commands and to templates for frequently used tasks. DSA uses the Graphically Enhanced DEFINITY Interface (GEDI); however, the standard SAT (system administration terminal) interface remains available through terminal emulation.

Call Center

Call Center functionality in Avaya IP600 consists of the following:

• Basic, Deluxe or Elite Call Center software

• Basic Call Management System (BCMS) monitoring and reporting

• Access to BCMS through DSA using SAT emulation (only one BCMS

monitoring/reporting session may be active at one time)

• Scheduled printing of BCMS historical reports is not supported

• BCMS Vu support via the LAN (TN795 processor), which is a stand-alone

product that connects to the Avaya IP600 system via the LAN. This option is available at additional cost and is field installable.

• CentreVu CT Server, which is offered as a stand-alone product that connects to

the Avaya IP600 system via the LAN. This option is available at additional cost and is field installable.

• Call Management System (CMS) support via the C-LAN board (TN799C)

• TSAPI support via the C-LAN board or the LAN (TN795 processor)

• Passageway Direct Connect support

Web Browser Access

Avaya IP600 can be administered through a web interface. Using a PEER WEB server through a LAN connection, the administrator ca n download software (Message Manager, DSA), connect to DEFINITY ECS or INTUITY, schedul e a back up or look at backup results, restore from a backup, and start pcAnywhere to act as a console to Avaya IP600.

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Call Accounting 1

Call Accounting

Call Accounting controls communications costs with accurate reporting on calls processed and effective cost-allocation methods. Call Accounting stores call records from phone extensions and assigns costs to the calls. The system also creates ad-hoc reports to manipulate call data and charge-back call expenses to clients or departments. Detection of toll fraud and maintenance of call records are also features of call accounting. Station Message Detail Recording (SMDR) records are written in real time to a file on the local hard disk. Because of Ethernet connectivity, this information is easily accessed from anywhere on the LAN or WAN.

SNMP Native Agent

SNMP Native Agent is a software module loaded on all systems and available at

additional cost. Native Agent provides a SNMP interface to the system’s alarm and error tables, select performance measurements, and select configuration data. It also supports SNMP traps for DEFINITY alarms and restarts, INTUITY alarms, and Windows NT events.

System Administration

Avaya IP600 offers the DEFINITY Site Administration (DSA) Release 1.5 package.

AMIS Analog Networking

The Audio Messaging Interchange Specification (AMIS) Analog Networking feature lets subscribers exchange voice mail messages with voice messaging systems anywhere in the world, provided those systems also have AMIS analog networking capabilities. The Message Delivery feature allows subscribers to send recorded messages to any touch-tone telephone, including a residence telephone.

AMIS Netw orking involves:

• Establishing machine names

• Administration of dial strings for all AMIS nodes

• Administration of address ranges

• Testing with other vendors (this requires test mailboxes with password access)

• Post-implementation support for five consecutive business days, with the

understanding that the translations have not been changed or modified by the customer

Customers implementing AMIS or TCP/IP networking should consider using the Node Implementation and Test ing Offer, which includes ad ministrat ion and testin g of end points. Ask your service representative for details.

Note: Avaya IP600’s TCP/IP design is targeted for Mach 4 and above systems.

Systems using IP55 TCP/IP will not function with Avaya IP600.

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Hardware

The major components of the Avaya IP600 include the following circuit packs: a TN744 call classifier, TN2302AP IP media processor (IP gateway), a TN799C C-LAN, and a TN795 processor. The processor circuit pack contains:

• Windows NT 4.0 operating system with on-board Pentium processor chip

• Secondary (Motorola) processor running appli cation management firm ware

• NT to firmware interface

• Tone clock functionality equivalent to a TN2182 circuit pack

• AUDIX hardware/software with virtual AUDIX ports

• Announcement hardware/software with virtual announcement ports

Rack-Mounted Cabinet

The Avaya IP600 rack-mounted cabinet weighs 40-50 pounds (180-225 kilograms) fully loaded and is about 12 x 19 x 22 inches (30 x 48 x 55 centimeters — see Figure

1).

It includes 10 slots for circuit packs and a power supply and supports up to 400 ports (may require a second cabinet). The TN795 circuit pack must be in slot 2. The cabinet is designed for rack mounting but can be floor mounted.

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Hardware 1

Figure 1. Avaya IP600 Rack-Mounted Cabinet

1 Grounding Receptacle 2 650A Power Supply 3 TN795 Proce s sor 4 TN744D Call-Classifier-

5 TN799B/C C-LAN

Slots 1 and 2 are reserved for the TN795 circuit pack. Slot 3 is recommended for the TN744D circuit pack, but any other slot is acceptable.

Avaya IP600 Site Requirements

Avaya IP 600 is designed to be mounted in a standard 19-inch (48 cm) data rack that has been properly pre-installed and secured as per the EIA 464 (or equivalent) standards. The Avaya 1P 600 cabine t can b e fr ont moun ted (a s shi pped) or mou nted at its midpoint.

The customer is responsible for pro viding the r ack and havi ng it installed and secured prior to Avaya IP600 installation. This also applies to providing AC power to the rack. The technicians trained to install the Avaya IP600 do not typically have the tools or proper training for data rack installation.

Installation requires 1 foot (30 cm) of clearance in the rear, and 18 inches (45 cm) of clearance in the front, which is consistent with the EIA 464 data rack standards. In a two-cabinet configuration, the dimensions of the TDM/LAN cable require that the B cabinet be mounted directly over the A cabinet (flush).

Detector

6 TN2302AP IP Media Processor 7 Storage Area (containing grounding

wrist strap, backup PCMIA flashcard, and documentation library CD)

8 Fiber pass-through area

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Hardware

The Avaya IP600 should be installed in a well-ventilated area. Maximum equipment performance is achieved at an ambient temperature between 40 and 120 °F (4 and

49 °C) for a short-term operation (not more than 72 consecuti ve hours or 15 days in a year) and up to 110 °F (43 °C) for a continuous operation.

The relative humidity range is 10% to 95% at up to 84 °F (29 °C). Above this, maximum relative humidity decreases from 95% down to 32% at 120 °F (49 °C). Installations outside these limits may reduce system life or affect operation. The recommended temperature and humidity range is 65 to 85 °F (18 to 29 °C) at 20% to 60% relative humidity.

The other Environmental Considerations and System Protection requirements described in the DEFINITY ECS Systems Description under “Site Requirements” apply to the Avaya IP600 as well.

Table 1. Cabinet Power Source Information

Cabinet Style and Power

Power Sources Power Input Receptacles

Distribution Unit

Rack Mount Cabinet. AC power

(650A integrated power

supply supply)

Single phase 120 VAC with neu tral Single phase 240 VAC with neu tral

120 VAC, 60 Hz NEMA 5-15 R 240 VAC, 50 Hz IEC 320 Japan installations use country

specific receptacles for 100 and 200 VAC, 50/60 Hz

There is no integrated DC power supply. DC rectifiers can be used if desired; follow manufacturer’s instructions.

Table 2. Circuit Breakers for AC-Powered Cabinets

Cabinet Type Circuit Breaker Size

Rack Mount Cabinet (120 VAC) 60 Hz 15 A Rack Mount Cabinet (240 VAC) 50 Hz 10 A

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Reliability 1

Reliability

High reliabiity and availability has been a cornerstone of DEFINITY systems. The hardware is designed to detect and correct errors as they occur, to minimize the number of components that cause system outage, and to simplify fault isolation to a replaceable component. Error detection and correction, system reconfiguration, and alarming escalation paths provide necessary performance elements. The software is designed to recover from intermittent failures and to continue pro viding service with a minimum of disruption.

The maintenance subsystem manages three categories of maintenance objects: hardware maintenance objects (MOs), software processes, and data relationships. Hardware MOs are tested, alarmed and removed from service by the software. When the problem is isolated, the object is replaced. If a software process encounters trouble, it is recovered or restarted. Data relationships are audited and corrected.

Studies have shown that 95% of problems experienced by DEFINITY systems are self-corrected and occur without affecting the customer. All systems are provided with remote diagnostics capability, which enables rapid troubleshooting and maintenance in the cases where the system cannot heal itself. This whole sophisticated maintenance management implementation is the prerequiste to the

99.99 - 99.999+% availability of DEFINITY systems. The maintenance philosophy is carried forward into the Avaya IP600, with its new

subsystems maintenance management needs added. For example, the following design elements help assure high availability of the Windows NT operatin g s ystem:

• A secondary on-board processor complex supports initialization, monitoring, and

recovery functions for all applications running on the Windows NT OS. The secondary processor takes corrective action when problems are detected in a way to minimize user impact.

• DiskKeeper code is incorporated and runs regularly to eliminate disk

fragmentation problems.

• Applications running on the OS are thoroughly pretested to assure proper

performance. This OS is closed to any applications other than the manufacturerprovided ones to avoid interference of operation.

• The Windows NT event log is proactively scanned for potential service affecting

items. If found, alarms are generated, and, if necessary, a service technician is dispatched.

As another example, the new cabinet uses a three fan, hot replaceable, assembly. The fans automatically sense temperature and adjust their operating speed accordingly. If one fan fails, the other two speed up an d are mo re t han ade quat e t o pr ovide sufficient cooling for weeks (or more). In parallel, an alarm is created that dispatches a technician to replace the fan unit.

Coresident applications running on the Windows NT OS reduce cost and complexity by eliminating unnecessary boxes, cabling, and administration tasks. The result is a system that is easier to install and configure than traditional solutions with less risk of error. The integrated DSA tool simplifies the task of configuring the Avaya IP600 and AUDIX, which in turn reduces the likelihood of down time from administration errors.

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Incomparable service

Avaya IP600 also provides

• System survival of minor power disruptions without service interruption

• Automatic restoratio n of the last saved version following a power outage

• Scheduled centralized backups of critical system information at remote sites. In

an emergency, multiple copies of translations, AUDIX subscriber information, and the Windows NT registry are available. Saved information can be quickly restored.

• IP trunk fail-over to the PSTN (QOS thresho lds can be set to drive shift to and

from PSTN)

• Option of Emergency Transfer equipment that cuts up to 6 analog lines directly

through to CO analog trunks.

Anticipated availability of the Avaya IP600 is 99.99%.

Incomparable service

Avaya IP600 customers enjoy incomparable service. Avaya’s knowledgeable sales associates and technicians are thoroughly trained in remote alarming , expert systems, troubleshooting, and disaster-recovery procedures.

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Incomparable service 1

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2 Desktop/Console Solutions

The communications needs of people in your company vary widely. Some may require only basic telephone service. Others may need effective messaging services or high-speed data communications and access to a variety of host and personal computers.

A vaya IP600 bri ngs voice communi cations, data com munications, and mes saging together on t he desktop, which enables you to customize the types of service for various users.

Note:

Some applications and products are unavailable in s ome countries. Please check with your local distributor for further information about the features and applications available to you.

Telephones for the global marketplace

A wide variety of telephones, ranging from basic single-line to sophisticated digital service that integrates voice and data communications, are available with Avaya IP600. You can incorporate a mixture of telephone types based on user job function. All of the telephones are easy to use and provide the ability to tap into the power of Avaya IP600.

Avaya IP600 supports four basic families of telephones—Internet Protocol (IP), Digital Communications Protocol (DCP), Analog, and Basic Rate Interface (BRI). These terms describe how each type of telephone communicates with the Avaya IP600. These families of telephones are designed to accommodate the types of communications various u sers require. All teleph ones have tou ch-tone di aling and th e message-waiting lamp for notification of messages.

The IP, DCP, and BRI sets use digital transmission for integrated voice, data, and control signals. These telephones provide a rich array of time-saving and valueadding features.

With help from our many global customers, Avaya has developed the 4600-, 6400-, 8400-, and 6200-series telephones to meet the demand for telephones in the global marketplace.

4600-Series IP Telephones

The 4600-series IP tele phones are high ly integ rated, h igh functio n standar ds-based IP end points. They are designed for superior audio quality with full duplex speakerphone and echo cancellation capability. The telephones have two 10/100 Mbps automatic negotiating Ethernet connections: one for the phone and one for a PC. "Blackburst" technology is used to assure that the voice packets receive sufficient priority. G.711, G.729A/B and G.723.1 compression schemes are all supported. (Availability of the compression algorithms is delayed but will be provided to all existing customers free of charge when available). A universal serial bus and an infrared port are built in, ready to support future applications.

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Telephones for the global marketplace 2

These telephones emulate the DCP 6400-series telephones and provide all of the same features except for the group listen speakerphone feature. For a complete list of telephone features, see Appendix B, Telephone Features.

The 4600-series IP telephones can be used with static or dynamic addressing. Dynamic addressing requi res a Dynamic Hos t Configurat ion Protoco l (DHCP) server. Dynamic addressing is one key to reducing phone reconfiguration expenses incurred due to moves. Trivial File Transfer Protocol (TFTP) is supported and allows firmware to be upgraded over the LAN. A TFTP server will be provided free of charge to customers so that they can benefit from future upgrades.

Avaya IP600 supports the following 4600-Series telephones:

• 4624 IP telephone

The 4624 IP telephone is a digital, multi-line IP telephone that has 24 call appearance/ feature buttons and a 2-line by 24-character display . This telephone is designed for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility . The 4624 has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. The 4624 has a built-in 2-way speakerphone and can be wall mounted.

• 4612 IP telephone

IP Softphones

The 4612 IP telephone is a digital, multiline IP telephone that has 12 call appearance/ feature buttons and a 2-line by 24-char acter display. The 4612 has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display- associated soft keys. The 4612 has a built-in 2-way speakerphone and can be wall mounted.

• 4606 IP telephone

The 4606 IP telephone is a digital, single- line IP telephone with 6 call appearance/feature buttons and a 2-line by 16-character display. The 4606 has a built-in 2-way speakerphone and can be wall mounted. There are no soft keys associated with the display.

Requirements

The 4600-Series telephones require the TN2302 IP Media Processor circuit pack for the audio capability. They also require the TN799C Control-LAN (C-LAN) circuit pack for the signaling capability.

IP Softphones extend the level of DEFINITY services. They turn a PC or a laptop into an advanced telephone. Users can place calls, take calls, and handle multiple calls on their PCs. For a discussion of the types of Softp hones available with IP Solutions for Avaya IP600, see ‘‘Avaya IP Softphones’’ on page 66.

The following DCP telephones are available:

• 6400-Series digital telephones

• 8400-Series digital telephones

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Telephones for the global marketplace

6400-Series digital telephones

6400-Series DCP telephones

The 6400-Series digital telephones are versatile 2-wire DCP telephones that support all of the key/hybrid features of Avaya IP600. These telephones have a new, global design and include the following additional features:

• Date and time display

• Feature button that allows switchhook control of a headset

• Conference, Transfer, Hold, and Last Number Dialed fixed feature buttons

• Group Listen capability that allows you to use your handset or headset while

others in the room listen via a speakerphone. This 2-way handset, 1-way speaker mode allows you to serve as a spokesperson for a group.

• Station User Administration capability that allows you to program certain features

on the telephone yourself.

• Whisper Page that allows an assistant to announce a second call to a company

official during an active call on the official’s telephone. The announcement is heard only by the official.

• Auto Call Times that allows each call to be timed automatically upon answer. The

elapsed call displays on the telephone. The timer is stopped automatically when a call is ended or placed on hold.

The 6400 Tip/Ring Module enables a 6400-series analog adjunct, such as a fax machine or modem to operate independently on 12 channels with its own extension.

Avaya IP600 supports the following 6400-Series DCP telephones:

• 6402 telephone

The 6402 telephone is a digital, single-line DCP telephone without a display; it can be wall mounted. This cost-effective, entry-level telephone is designed for users with basic call handling requirements. The 6402 is ideal for areas where there is minimum use, such as reception areas, copy rooms, file rooms, or warehouse locations. This telephone has a Feature button for accessing up to 12 system features and a built-in, 1-way (listen-only) speakerphone that facilitates off-hook dialing and listening to voice mail or broadcast messages.

• 6402D telephone

The 6402D telephone is a digital, single-line DCP telephone with a 2-line by 16character display. This telephone has a Feature button for accessing up to 12 system features. The 6402D has a 1-way (listen-only) speakerphone and can be wall mounted. There are no soft keys associated with the display.

• 6408+ telephone

The 6408+ telephone is a digital, multiline DCP telephone that has 8 call appearance/feature buttons. This telephone has no display and can be wall mounted. The 6408+ is designed for users who need multiline appearances and extensive features. The 6408+ has a built-in 2-way speakerphone and programmable keys so users can access more system features from the telephone.

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Telephones for the global marketplace 2

• 6408D+ telephone

The 6408D+ telephone is a digital, multiline DCP telephone that has 8 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users who need multiple line appearances and extensive features. The 6408D+ has 12 additional features that are accessible via the 2-line by 24character display and are selected by the four display-associated soft keys. The 6408D+ has a built-in 2-way speakerphone and can be wall mounted.

• 6416D+ telephone

The 6416D+ telephone is a digital, multiline DCP telephone that has 16 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users with call coverage responsibilities who need multiline appearances and extensive features. The 6416D+ has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) The 6416D+ has a built-in 2-way speakerphone and can be wall mounted when not used with the 24-button expansion module.

• 6416D+M telephone

The 6416D+M telephone is a digital, multiline DCP telephone that has 16 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for users with call coverage responsibility who need multiline appearances and extensive features. The 6416D+M has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys.

A 24-button expansion module ca n be added to provide 24 additiona l auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) The 6416D+M allows you to install a 100A T ip/Ring module, provi ding a connection between the telephone and such analog adjuncts as modems, fax machines, analog conference-quality speakerphones, answering machines, and TDD machines commonly used by the hearing impaired. The 6416D+M has a built-in 2-way speakerphone and can be wall mounted. The 6416D+M also has a built-in headset jack.

• 6424D+ telephone

The 6424D+ telephone is a digital, multiline DCP telephone that has 24 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility. The 6424D+ h as 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. The 6424D+ has a built-in 2-way speakerphone and can be wall mounted. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.)

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Telephones for the global marketplace

• 6424D+M telephone

The 6424D+M telephone is a digital, multiline DCP telephone that has 24 call appearance/feature buttons and a 2-line by 24-character d isplay. This telephone is designed for the busy executive or executive assistant who requires extensive call handling and call coverage flexibility. The 6424D+M has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. The 6424D+M allows you to install a 100A Tip/Ring module, providing a connection between the telephone and such analog adjuncts as modems, fax machines, analog conference-quality speakerphones, answering machines, and TDD machines commonly used by the hearing impaired. The 6424D+M has a built-in 2-way speakerphone and can be wall mounted. A 24-button expansion module can be added to provide 24 additional auxiliary buttons. (The 24-button expansion module requires power from the station or the closet.) The 6424D+M also has a built-in headset jack.

Requirements

The 6400-Series telephones are su ppo rt ed by the fol l owing 2-wire DCP circuit packs:

• TN2224 (24-port circuit pack)

• TN2214 (international 24-port circuit pack)

8400-Series digital telephones

The 8400-Series telephones are versatile 2-wire/4-wire DCP telephones that offer flexibility and cost savings and support most of the key/hybrid features of Avaya IP600. (T abl e 3 on page 16 shows the differences between the 8400-Series telephon es and 6400-Series telephones.) These telephones detect automatically whether they are plugged into a 2-wire or 4-wire digital line circuit card.

Note:

The 8400-Series telephones are not offered with Avaya IP600 systems sales. However, you can purchase these telephones from Avaya.

Avaya IP600 supports the following 8400-Series telephones:

• 8403 telephone

The 8403 is a 3-line telephone without a display that can be wall mounted. This telephone has a built-in, 1-way (listen-only) speakerphone and three programmable buttons.

• 8405B telephone

The 8405B is a 5-line telephone without a display and that can be wall mounted. The 8405B has a built-in 1-way speaker and programmable keys.

• 8405D+ telephone

The 8405D+ is a 5-line telephone with a 2-line, 24-character display that can be wall mounted. This telephone has a built-in 2-way speaker and programmable keys.

• 8410B telephone

The 8410B is a 10-line telephone without a display that can be wall mounted. The 8410B has a built-in 2-way speakerphone and programmable keys.

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Telephones for the global marketplace 2

• 8410D telephone

The 8410D is a 10-line telephone with a 2-line, 24-character display. The 8410D has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the four display-associated soft keys. This telephone can be wall mounted.

• 8411D telephone

The 8411D is a 10-line telephone with a 2-line, 24-character display. This telephone is an enhanced version of the 8410D telephone that has a built-in RJ11C jack, which provides an interface to analog telephone devices (such as a telecopier or a modem) and an RS232 data interface for PassageWay Direct Connection. The 8411D has a built-in 2-way speakerphone and programmable keys. The 8411D has 12 additional features that are accessible via the 2-line by 24-character display and are selected by the 4 display-associated soft keys. This telephone cannot be wall mounted.

• 8434DX telephone

The 8434DX telephone is a 34-button telephone with a 2-line, 40-character display. The 8434DX has a built-in 2-way speakerphone and programmable keys. The 8434DX has 12 additional features that are accessible via the 2-line by 40character display and are selected by the four display-associated soft keys. A 24button expansion module can be added. (The 24-button expansion module requires power from the station or the closet.)

Table 3. Differences between the 6400-Series telephones and 8400-Series

telephones.

Feature 6400-Series

telephones

8400-Series telephones

Whisper Page Yes Yes Group Page Yes Yes Bridged Appearance Yes Yes Personal CO Line

Yes Yes

Appearance Directed Call Pick-up Yes Yes Group Listening Yes No Station User

Yes No

Administration Time/Day Default Yes No Adjustable Display Yes No Pull-out Tray Yes No Headset without handset

Yes No

offhook

1 of 2

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Telephones for the global marketplace

Table 3. Differences between the 6400-Series telephones and 8400-Series

Dual-Purpose NEXT

telephones.

Feature 6400-Series

telephones

Yes No

8400-Series telephones

button Auxiliary Jack No Yes Tip/Ring Interface 6416D+M and 6424D+M

Yes (8411)

only 2- and 4- wire 2-wire only Yes RS-232 CTI Interface No Yes (8411) AD Labeling Yes Yes Active Dialing Yes Yes Context-Sensitive Help Yes Yes Automatic Timer Yes No

2 of 2

Requirements

The 8400-Series telephones are compatible with all 2-wire and 4-wire DCP circuit packs.

Analog (single-line) telephones

Single-line telephones are an economical choice for users who do not handle many calls and do not use modems and fax machines extensively.

All signals between analog telephones and the DEFINITY system are analog over a pair of wires. Only one incoming call can ring at a time, but the telepho ne can actually

handle two calls — one active and one on hold. Depending on the particular tel ephone, you can altern ate between two cal ls or set up a

three-way conference using the switchhook or flash button. You can access Avaya IP600 voice features either by entering access codes from your touch-tone keypad or by pressing feature buttons.

Avaya IP600 supports the 6200-Series analog telephone.

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Telephones for the global marketplace 2

6200-Series analog telephones

Telephone Features

The 6200-Series telephones are single-line, analog telephones. Three 6200 telephones are available:

• 6210 telephone

The 6210 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in Data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the single analog line.

• 6218 telephone

The 6218 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in Data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the sing le analog line. The 6 218 also has 8 s peed dial buttons and a 2-way speakerphone. The 6218 telephone is available in the United States only.

• 6220 telephone

The 6220 telephone is a single-line analog telephone that can be wall mounted. This telephone has a built-in data jack that allows a user to bridge a fax machine, modem, or laptop computer onto the single analog line. The 6220 also has 10 speed dial buttons and a 2-way speakerphone.

For additional information on digital telephone features, see Appendix B, Telephone

Features.

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