Avaya 1210 User Guide

Avaya 1210 IP Deskphone User Guide

Avaya Communication Server 1000

Document Status: Standard Document Version: 07.01 Part Code: NN43140-101

Date: March 2013

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Preventing Toll Fraud

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Revision history

March 2013

Standard 07.01. This document is up-issued to support Avaya Communication Server 1000 Release 7.6.

May 2011

Stan dard 06.04. This docum ent is up-issued to reflect chang es in global power supply information.

March 2011

Stan dard 06.03. This docum ent is up-issued to reflect chang es in the procedures for cancelling Call Forward.

December 2010

Standard 06.02. This document is up-issued to support UNIStim

5.0 and Avaya Communication Server 1000 Release 7.5.

Revision history

October 2010

Standard 06.01. This document is up-issued to support UNIStim

5.0 and Avaya Communication Server 1000 Release 7.5.

July 2010

Standard 05.02. This document is up-issued to support CS 1000 Release 7.0. Rebranding done.

June 2010

Standard 05.01. This document is up-issued to support CS 1000 Release 7.0.

October 2009

Standard 04.01. Because of the similarity between Communication Server 1000 Release 6.0 and Release 5.5 for

Revision history

UNIStim 4.0 features , UNIStim 4.0 Release 6.0 documentation is also used for Release 5.5.

May 2009

Standard 03.01. This document is up-issued to support CS 1000 Release 6.0.

February 2009

Standard 02.02. This document is up-issued to support CS 1000 Release 5.5 UNIStim 3.0. This document reflects updates made to support the IP Phone 1210.

April 2008

Standard 02.01. This document is up-issued to support Communication Server 1000 Release 5.5 for UNIStim 3.0.

April 2008

Standard 01.08. This document is up-issued to support Communication Server 1000 Release 5.5.

April 2008

Standard 01.07. This document is up-issued to support Communication Server 1000 Release 5.5.

February 2008

Standard 01.06. This document is up-issued to support Communication Server 1000 Release 5.5 and to cont ain upd ates to the links in the document.

February 2008

Standard 01.05. This document is up-issued to support Communication Server 1000 Release 5.5 and to cont ain upd ates to the images.

January 2008

Standard 01.04. This document is up-issued to support Communication Server 1000 Release 5.5 and to cont ain upd ates to the document.

December 2007

Standard 01.03. This document is up-issued to support Communication Server 1000 Release 5.5 and to cont ain upd ates to the document.

December 2007

Standard 01.02. This document is up-issued to support Communication Server 1000 Release 5.5 and to reflect changes to the images.

December 2007

Standard 01.01. This document is issued to support Communication Server 1000 Release 5.5.

Revision history

Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Feature overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Regulatory and safety information . . . . . . . . . . . . . . . . . . . 17

DenAn regulatory notice for Japan . . . . . . . . . . . . . . . . . . . . . 24

Customer service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Using your Avaya 1210 IP Deskphone . . . . . . . . . . . . . . . . 28

Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Avaya 1210 IP Deskphone display . . . . . . . . . . . . . . . . . . . . . 29

Avaya 1210 IP Deskphone controls . . . . . . . . . . . . . . . . . . . . 29

License Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Call features and Flexible Feature Codes . . . . . . . . . . . . . . . 35

Contents

Using voice mail soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Audio and text message broadcast . . . . . . . . . . . . . . . . . . . . 37

Installing your Avaya 1210 IP Deskphone . . . . . . . . . . . . . 39

Attaching the foot stand (optional) . . . . . . . . . . . . . . . . . . . . . 41

Connecting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Connecting the headset (optional) . . . . . . . . . . . . . . . . . . . . . 41

Connecting the power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Connecting the LAN Ethernet cable . . . . . . . . . . . . . . . . . . . . 43

Connecting the PC Ethernet cable . . . . . . . . . . . . . . . . . . . . . 43

Wall-mounting the IP Deskphone (optional) . . . . . . . . . . . . . . 44

Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Telephone Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Contents

Adjusting volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Adjusting the display screen contrast . . . . . . . . . . . . . . . . . . . 48

Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Selecting date and time format . . . . . . . . . . . . . . . . . . . . . . . . 50

Accessing display diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 51

Selecting a local dialpad tone . . . . . . . . . . . . . . . . . . . . . . . . . 51

Viewing IP Deskphone information . . . . . . . . . . . . . . . . . . . . . 52

Performing diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Selecting a ring type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Enabling or disabling Call Timer . . . . . . . . . . . . . . . . . . . . . . . 55

Enabling OnHook Default Path . . . . . . . . . . . . . . . . . . . . . . . . 56

Configuring Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Configuring Caller ID display order . . . . . . . . . . . . . . . . . 57

Configuring Normal mode indication . . . . . . . . . . . . . . . . 58

Advanced features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Managing your Station Control Password . . . . . . . . . . . . . . . 60

Assigning an SCPW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Configuring an Electronic Lock on your IP Deskphone . . . . . 61

Locking your Avaya 1210 IP Deskphone . . . . . . . . . . . . . 61

Unlocking your Avaya 1210 IP Deskphone . . . . . . . . . . . 62

Configuring the Local Tools menu . . . . . . . . . . . . . . . . . . . . . 63

1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 68

4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Logging in to Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . 70

Using Virtual Office on your remote IP Deskphone . . . . . 71

Using Virtual Office on your office IP Deskphone . . . . . . 72

Emergency calls on your Remote IP Deskphone . . . . . . . 73

Contents

Operating your Avaya 1210 IP Deskphone . . . . . . . . . . . . 75

Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . 75

Using the soft keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Using On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Using Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using Predial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Activating Ring Again . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Using Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . 83

Using Speed Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using System Speed Call . . . . . . . . . . . . . . . . . . . . . . . . 85

Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Managing calls during a call . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Call Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Timed Reminder Recall . . . . . . . . . . . . . . . . . . . . . 89

Using Attendant Recall . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Using Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Recording a Calling Party (Caller) Number . . . . . . . . . . . 93

Displaying call details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Managing calls while away from your desk . . . . . . . . . . . . . . 94

Using Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Using Internal Call Forward . . . . . . . . . . . . . . . . . . . . . . . 96

Using Remote Call Forward . . . . . . . . . . . . . . . . . . . . . . . 97

Managing multiparty calls . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Using Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Setting up a Conference Call . . . . . . . . . . . . . . . . . . . . . 100

Using Conferee Selectable Display . . . . . . . . . . . . . . . . 101

Using Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Contents

Managing calls while busy at work . . . . . . . . . . . . . . . . . . . . 105

Using Make Set Busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Hotel applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106

Configuring Automatic Wake-Up . . . . . . . . . . . . . . . . . . 106

Paging features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Using Call Page Connect to make an announcement . . 108

Using Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Miscellaneous Call Features . . . . . . . . . . . . . . . . . . . . . . . . 111

Charging a call or charging a forced call . . . . . . . . . . . . 111

Using Privacy Release . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Using External Server Applications . . . . . . . . . . . . . . . . 115

Troubleshooting your Avaya 1210 IP Deskphone . . . . . . 116

Virtual Office . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Flexible Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Feature operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Legend . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Services menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Third party terms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Third Party Terms for UNIStim sw releases

4.1 thru 5.0 (Jan 2010 - Nov 2010) . . . . . . . . . . . . . . . . . . . . 124

GNU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

OpenSSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Zlib . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Libpng . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Kern_random . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

ConvertUTF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Wchar functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Libjpeg . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Contents

Terms you should know . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

Contents

Welcome

Your Avaya 1210 IP Deskphone brings voice and data to your desktop. Avaya 1210 IP Deskphone can directly connect to a Local Area Network (LAN) through an Ethernet connection.

This guide contains the following topics:

• “Using your Avaya 1210 IP Deskphone” on page 28

• “Installing your Avaya 1210 IP Deskphone” on page 39

• “Advanced features” on page 59

• “Operating your Avaya 1210 IP Deskphone” on page 75

• “Troubleshooting your Avaya 1210 IP Deskphone” on page 116 In this guide, self-labeled line or programmable feature key labels appear

beside the keys, and context-sensitive soft key labels appear directly above the keys.

Feature overview

Your Avaya 1210 IP Deskphone supports the following feat ur es:

• four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Avaya Communication Server

dependent. Some IP Deskphones are not configured to support context-sensitive soft key functionality. Contact your system administrator for further details.

• six call-processing fixed keys:

-Hold

- Goodbye

-Mute

- Headset

- Handsfree

• three specialized feature keys:

- Conference

Welcome

- Services

- Applications

• wall-mountable

• LCD display screen

• high-quality speaker phone

• volume control keys to adjust the ringer, speaker, handset, and headset volume

• hearing aid compatibility

• 10/100 Ethernet ports

- one Ethernet port for LAN connection

- one Ethernet port for optional PC connection

• Power over Ethernet (POE) or power through a supported AC adapter

• support to Network Diagnostic Utility

• Accessory Expansion Module (AEM) port to connect the Expansion Module

• supports special text display and audio message playing (see “Audio

and text message broadcast” on page 37)

The Avaya 1210 IP Deskphone does not support wideband audio or the WML Browser.

Figure 1 on pa g e 16 shows an Avaya 1210 IP Deskphone.

Figure 1: Avaya 1210 IP Deskphone

Welcome

Regulatory and safety information

This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses, and can radiate radio freq uency en er gy and, if not installed and used according to the instructions, can cause harmful interference to radio communications. However, there is no guarantee that interference cannot occur in a particular installation. If this equipment causes harmful interference to radio or television reception, which you can determine by turning the equipment off and on, you are encouraged to try to correct the interference by performing one or more of the following measures:

• Reorient or relocate the receiving antenn a.

• Increase the distance between the equipmen t and receiver.

• Connect the equipment into an outlet on a circuit dif ferent from tha t to which the receiver is connected.

• Consult the dealer or an experienced technician for help.

This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warnings

• This is a Class B product. In a domestic environment this product can cause radio interference; in which case, you must take adequate measures.

• Operation is subject to the following two conditions: (1) this device cannot cause interference, and (2) this device must accept interference, including interference that can cause undesired operation of the device.

Regulatory and safety information

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

European Community

Australia/New Zealand

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements

EN 60950-1 +A11

AS/NZS

60950.1:2003

ITE equipment - Safety - Part 1: General requirements

Safety of Information Technology Equipment

Table 1 on page 18 shows the EMC compliance for various jurisdictions.

Table 1: EMC compliance for various jurisdictions (Part 1 of 2)

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class B Emissions: FCC Rules for Radio Frequency Devices

Canada ICES-003 Class B Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

CISPR 22 Class B Emissions: Information

technology equipment - Radio disturbance

Regulatory and safety information

Table 1: EMC compliance for various jurisdictions (Part 2 of 2)

Jurisdiction Standard Description

European Community

EN 55022 Class B Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology

equipment - Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current

emissions (equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations

and flicker in low-voltage supply systems for equipment with rated current <= 16 A

Japan VCCI Regulations for voluntary control

measures.

Korea MIC: KN22

MIC: KN24

Regulatory and safety information

Table on page 20 shows the Safety compliance for various jurisdictions.

Table 2: Safety compliance for various jurisdictions

Jurisdiction Standard Description

United States UL 60950-1 Safety of Information

Technology Equipment

Canada CSA 60950-1-03 Safety of Information

Technology Equipment

European Community

Australia/New Zealand

EN 60950-1 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements.

Other

US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68. This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Performance Requirements

for Customer Equipment EU Countries: This device complies with the essential requirements and

other relevant provisions of Directi ve 1999/5/EC. You can obtain a copy of the Declaration from www.avaya.com or Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.

Regulatory and safety information

Table 3 lists EMC compliance for various jurisdictions

Table 3: EMC compliance

Jurisdiction Standard Description

United States FCC CFR 47

Part 15

Class A Emissions: FCC Rules for Radio Frequency Devices (see Notes 1 and 2)

Canada ICES-003 Class A Emissions: Interference-

Causing Equipment Standard: Digital Apparatus

Australia/New Zealand

AS/NZS 3548 CISPR 22

Class A Emissions: Information technology equipment - Radio disturbance

European Community

EN 55022 Class A Emissions: Information

technology equipment - Radio disturbance

EN 55024 Information technology equipment -

Immunity characteristics Limits and methods of measurement

EN 61000-3-2 Limits for harmonic current emissions

(equipment input current <= 16 A per phase)

EN 61000-3-3 Limitation of voltage fluctuations and

flicker in low-voltage supply systems for equipment with rated current <= 16 A

Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, m ay ca us e ha rm fu l interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Regulatory and safety information

The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

• Reorient or relocate the receiving antenn a.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not

expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment

This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada

Warnings:

• This is a Class A product. In a domestic environment this product can cause radio interference in which case the user must take adequate measures.

• Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device mus t acce p t any interference, including interference that may cause undesired operation of the device.

• Privacy of communications may not be ensured when using this telephone.

• Use the following procedure to prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.

Table 4: Safety standards (Part 1 of 2)

Jurisdiction Standard Description

United States UL 60950-1 ITE equipment - Safety - Part 1:

General requirements

Canada CSA 60950-1-03 ITE equipment - Safety - Part 1:

General requirements

Regulatory and safety information

Table 4: Safety standards (Part 2 of 2)

Jurisdiction Standard Description

European Community

Australia/New Zealand

EN 60950-1 +A11 ITE equipment - Safety - Part 1:

General requirements

AS/NZS

60950.1:2003

Safety of Information Technology Equipment

Mexico NOM approvals

Other

US/Canada:

• FCC Part 68 Hearing Aid Compatibility (HAC)

• IC CS-03 HAC

This equipment complies with the CE Marking requirements.

Australia: AS/ACIF 004 New Zealand: PTC 220 EU Countries: This device complies with the essential requirements and

other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from Avaya Inc., 211 Mt. Airy Road, Basking Ridge, NJ 07920 USA.

This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC10 and Reduction of Hazardous Substances (RoHS) – (6 of 6) as part of European Union Environmental Directive

This device has American Disabilities Act (ADA) compliant dialpad.

Regulatory and safety information

DenAn regulatory notice for Japan

Connecting Power

Use only Avaya-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Deskphone.

Connecting to the Local Area Network

Severe damage to your IP Deskphone can occur if you plug the phone into an ISDN connection. Consult your system administrator to ensure you plug your Avaya 1210 IP Deskphone into a 10/100 BaseT Ethernet jack.

Operation

The earpiece and mouthpiece of the handset can attract and retain small objects.

Regulatory and safety information

Location

Avaya recommends that you install your Avaya 1210 IP Deskphone away from direct sunlight.

Customer service

Visit the Avaya Web site to access the complete range of services and support that Avaya provides. Go to www.avaya.com or go to one of the pages listed in the following sections.

Navigation

• “Getting technical documentation” on page 26

• “Getting product training” on page 26

• “Getting help from a distributor or reseller” on page 26

• “Getting technical support from the Avaya Web site” on page 26

Getting technical documentation

To download and print selected technical publications and release notes directly from the Internet, go to www.avaya.com/support.

Getting product training

Ongoing product training is available. For more information or to register, you can access the Web site at www.avaya.com/support. From this Web site, you can locate the Training contacts link on the left-hand navigation pane.

Getting help from a distributor or reseller

If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance.

Getting technical support from the Avaya Web site

The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at

www.avaya.com/support.

Customer service

Using your Avaya 1210 IP Deskphone

After you familiarize yourself with the Avaya 1210 IP Deskphone features, you can start to use the phone. This section describes how to use the Avaya 1210 IP Deskphone.

Getting started

The following section introduces the important details of the Avaya 1210 IP Deskphone. Carefully read every section before you operate the new Avaya 1210 IP Deskphone.

• “Before you begin” on page 28

• “Avaya 1210 IP Deskphone display” on page 29

• “Avaya 1210 IP Deskphone controls” on page 29

• “Installing your Avaya 1210 IP Deskphone” on page 39

Before you begin

Take the appropriate precautionary measures before you connect the Avaya 1210 IP Deskphone.

CAUTION

Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1210 IP Deskphone into a regular phone jack.

Using your Avaya 1210 IP Deskphone

CAUTION

Use your Avaya 1210 IP Deskphone in an indoor environment only.

Avaya 1210 IP Deskphone display

Your Avaya 1210 IP Deskphone display is divided into two display areas:

• The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), telephone information, and special text messages from your administrator.

• The lower display area provides labels for the four context-sensitive soft keys.

Figure 2 on pa g e 29 shows the Avaya 1210 IP Deskphone LCD display

screen.

Figure 2: Avaya 1210 IP Deskphone display

Avaya 1210 IP Deskphone controls

This section describes the controls on the Avaya 1210 IP Des kp ho ne . Depending on your geographic region, the Avaya 1210 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services).

Using your Avaya 1210 IP Deskphone

Fwd

More.

(Volume +)

(Volume -)

Context-sensitive soft keys are below the

LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters.

A triangle before a soft key label, indicates the feature is active.

Press the More key to access the next layer of context-sensitive soft keys (self-labeled).

Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume.

Using your Avaya 1210 IP Deskphone

(Mute)

(Handsfree)

Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled.

If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation.

Note: If your Mute key is not enabled,

pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key.

The Mute key applies to handsfree, handset, and headset microphones.

The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted.

Press the Handsfree key to activate handsfree mode.

Note: The Handsfree LED indicator, located

on the Handsfree key, lights to indicate that the handsfree is in use.

Using your Avaya 1210 IP Deskphone

(Hold)

(Applications)

(Headset)

Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements.

Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the Left key to select the field above the current selection.

Press the Enter key, at the center of the Navigation key cluster, to confirm menu selections.

In most menus, you can use the Enter key instead of the Select or OK soft key.

Press the Hold key to place an active call on hold. Press the Hold key again to return to the caller on hold.

Press the Applications key to access external server applications.

Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset.

Note: The Headset LED indicator, located

on the Headset key, lights to indicate that the headset is in use.

Using your Avaya 1210 IP Deskphone

(Goodbye)

(Services)

Press the Goodbye key to terminate an active call.

When a message is waiting, the red Visual

Alerter/Message Waiting indicator LED at

the top center of the phone flashes. The indicator also flashes to indicate an incoming call. Each alert has a unique flash cadence.

Note: You may also hear an audio Message

Waiting Indicator (stutter or beeping dial tone) when you go off-hook.

Press the Conference Key to initiate conference.

Press the Services key and use the navigation keys to access the following items:

• Telephone Options — Volume adjustment

— Contrast adjustment — Language — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics

Using your Avaya 1210 IP Deskphone

(Services)

(continued)

— Ring type — Call Timer — On-hook default path — Change Feature Key Label

— Live Dialpad — Caller ID display order — Normal mode indication

• Password Admin — Station Control Password

Note: The Password Admin menu is not

available on all Avaya 1210 IP Deskphones. Consult your system administrator.

• Display Network Diagnostics Utilities Only your system administrator

or service provider can use Display Network Diagnostics Utilities to perform Internet diagnostics.

• Virtual Office Login and Virtual Office Logout (if Virtual Office is configured)

Using your Avaya 1210 IP Deskphone

(Services)

Press the Services key twice to access the Local Tools menu, and then use the navigation keys to access the following items:

• Preferences

• Local Diagnostics

• Network Configuration

• Lock Menu Note 1: Access to these local options

can be password protected. If you press the Services key twice and a password prompt appears, contact your system administrator.

Note 2: Press the Cancel context sensitive soft key to exit from any menu or menu item.

License Notification

Notify your system administrator if your phone displays a message in a pop-up window about the licensing feature or evaluation period. License notification provides details to help diagnose why the features are disabled on the phone. You can press the Stop key or lift the handset to close the window. The window redisplays every 24 hours at 1:00 AM (default). The time and time frame can be configured when you provision the phone. For information about provisioning the IP Deskphones, see Avaya Communication Server 1000 IP Deskphones Fundamentals (NN43001-368).

Call features and Flexible Feature Codes

Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and supported by system software. Contact your system administrator to configure these features and codes on your telephone.

Using your Avaya 1210 IP Deskphone

Note: Use table “Flexible Feature Codes” on page 119 to record the FFCs that your system administrator assi gn s to your pho n e.

Using voice mail soft keys

Note: This feature is not available on all telephon e s. Co ntact your system administrator to determine if this feature is available on your telephone.

When this feature is enabled, then when you access your voice mail, either by pressing the Messages/Inbox key, or by dialing your voice mail access number, voice mail soft keys are displayed that let you perform various actions for your messages.

The following soft keys are displayed:

Play Delete Call More... Stop Conf Reply More... Comp Forwrd Bye More...

Soft key Action

Play Play the voice mail message.

Delete Delete the voice mail message.

Call Call the telephone number that left the voice mail

message.

More... Display the next layer of soft keys.

Stop Stop playing the voice mail message.

Conf Conference in another party to listen to the voice

mail message.

Reply Reply to the voice mail message.

More... Display the next layer of soft keys.

Comp Compose a voice mail message.

Using your Avaya 1210 IP Deskphone

Soft key Action

Forwrd Forward the voice mail message to another

telephone number.

Bye Disconnect from the voice mail system.

More... Cycle back to the first layer of soft keys.

Voice mail soft keys are displayed:

• when you press the Messages/Inbox key (internal and external)

• when you dial the voice mail access number manually (internal only)

Audio and text message broadcast

The Avaya 1210 IP Deskphone can display special messages in the display area of your telephone, and can play special audio messages through the speaker. Your administrator broadcasts these messages, which can be used to inform you of events like company news and weather bulletins. The message can be pre ce de d by an au d io al ert (a series of beeps).

The Avaya 1210 IP Deskphone supports the following special messages:

• top line: up to three lines of text. The displays of the first two lines alternate; the third line displays continuously

• audio: an audio message streams to the telephone

When an audio message starts, the Interrupt Screen displays. While the audio message plays, you can switch to your handset or headset to liste n to the message. Depending on the priority of the message, the message can barge-in during an active telephone cal l, during an incoming call alert, or when another message is playing.

You can also cancel the audio using the following methods:

• if listening on the speaker, pressing the Handsfree key

• if listening on the handset, placing the handset on hook

• if listening on the headset, pressing the Headset key

Using your Avaya 1210 IP Deskphone

• by pressing the Cancel soft key

• by pressing any Line or Feature key

Installing your Avaya 1210 IP Deskphone

This section details the steps and precautionary measures to perform during IP Deskphone installation. The standard Avaya 1210 IP Deskphone package includes the following accessories:

• foot stand

• handset

• handset cord

• 2.1 m (7 ft) CAT5 Ethernet cable

• number plate and lens

CAUTION

Ensure that the protective rubber cap on the Accessory Expansion Module (AEM) port is in place when the port is not in use. An improper connector can damage the IP Deskphone. Consult your system administrator for additional details.

Figure 3 on pa g e 40 displays the connections on an

Avaya 1210 IP Deskphone.

Installing your Avaya 1210 IP Deskphone

Figure 3: Connections on the Avaya 1210 IP Deskphone

Perform the following steps to connect the components of the phone and to install the phone.

• “Attaching the foot stand (optional)” on page 41

• “Connecting the handset” on page41

• “Connecting the headset (optional)” on page 41

• “Connecting the power” on page 42

• “Connecting the LAN Ethernet cable” on page 43

• “Connecting the PC Ethernet cable” on page 43

• “Wall-mounting the IP Deskphone (optional)” on page 44

Installing your Avaya 1210 IP Deskphone

Attaching the foot stand (optional)

Attach the foot stand in the appropriate slots depending on the desired angle for your IP Deskphone. If you insert the foot stand into the upper slots, your IP Deskphone sits at a 25-degree angle. If you insert the foot stand into the lower slots, your IP Deskphone sits at a 55-degree angle.

If you install your IP Deskphone on a wall, do not attach the foot stand.

1. Align the bottom tabs on the foot stand with the position 1 slots or the position 2 slots on the back of your IP Deskphone. In position 1 the IP Deskphone sits at a 25-degree angle. In position 2 the IP Deskphone sits at a 55-degree angle.

Figure 3 on pa g e 40 shows the slots on the back of the IP

Deskphone.

2. Press the foot stand into the slots until it snaps into place.

Connecting the handset

Use the following procedure to connect the handset to the IP Deskphone.

1. Plug the end of the handset cord with the short straight section into the handset.

2. Plug the other end of the handset cord with the long straight section into the handset jack marked with the Deskphone.

3. (Optional) Thread the cord through the channel in the foot stand (if installed) so that it exits on the side of the foot stand.

Figure 3 on pa g e 40 shows the connections on the back of the IP

Deskphone.

+ symbol on the back of the IP

Connecting the headset (optional)

If you have a headset, you can connect the headset to the IP Deskphone. For information on how to use your headset with your IP Deskphone, see the Avaya 1200 Series IP Deskphones User Guide (NN40010-302).

Installing your Avaya 1210 IP Deskphone

1. Plug the headset cord into the headset jack on the back of the IP Deskphone marked with the

Figure 3 on pa g e 40 shows the connections on the back of the IP

Deskphone.

2. Thread the cord through the channel in the side of the foot stand.

3. Set up the headset according to the headset instructions.

) symbol.

Connecting the power

Your 1210 IP Deskphone supports AC power or Power over Ethernet (PoE) options, including IEEE 802.3 standard power.

To use local AC power, you can order the optional AC adapter and country-specific IEC cable separately. For AC power, use only the Avayaapproved Global Power Supply (NTYS17xxE6).

CAUTION

Use only the approved Avaya Global Power Supply with your 1210 IP Deskphone.

To use PoE, where power is delivered over the CAT5 cable, your connected LAN must support PoE. If you use PoE, you do not require an AC adapter.

1. Connect the DC barrel connector to the power jack on the back of the IP Deskphone.

2. Thread the cable through the channel in the foot stand to secure the cable.

3. Plug the country-specific IEC cable into the Global Power Supply, and then plug the Global Power Supply into the nearest AC power outlet.

Installing your Avaya 1210 IP Deskphone

Connecting the LAN Ethernet cable

Note: Your Avaya 1210 IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, the LAN must support PoE, and you do not need an AC adapter.

Connect your IP Deskphone to your LAN using a enable full functionality of your IP Deskphone. If your Ethernet port is equipped with Power over Ethernet (PoE), your IP Deskphone can be powered through the LAN port. Do not extend the LAN Ethernet cable outside the building.

1. Plug one end of the supplied LAN Ethernet cable into the LAN Ethernet port on the back of your IP Deskphone marked with the symbol.

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to your LAN Ethernet connection. The LAN LED on the back of the IP Deskphone lights when a LAN connection is established.

Figure 3 on pa g e 40 shows the connections on the back of the IP

Deskphone.

CAT5e Ethernet cable to

Connecting the PC Ethernet cable

Connect the CAT5e PC Ethernet cable between your IP Deskphone and your computer to enable your computer to access the LAN.

1. Plug one end of the PC Ethernet cable (not supplied) into the PC Ethernet port on the back of your IP Deskphone marked with the symbol.

(

2. Thread the cable through the channel in the foot stand.

3. Connect the other end of the cable to the LAN port on your computer.

Installing your Avaya 1210 IP Deskphone

Wall-mounting the IP Deskphone (optional)

You can install your IP Deskphone on a wall. Wall-mount the IP Deskphone using the two keyholes on the back of the IP Deskphone. You do not need the foot stand for wall-mounted applications.

1. Remove the foot stand.

2. Ensure all cables are properly routed and the IP Deskphone is functioning.

3. Make small marks on the wall where you want to align each keyhole slot.

4. Insert the screws (not provided) so that they protrude slightly from the wall.

5. Align the keyholes on the back of the IP Deskphone with the screws in the wall.

6. Slide the IP Deskphone onto the screws to secure the IP Deskphone in position.

Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Deskphone and supported by system software. Contact your system administrator to configure these features and codes on your IP Deskphone.

Basic features

This section explains how you can customize the featu r es on you r Avaya 1210 IP Deskphone to meet your requirements.

Your Avaya 1210 IP Deskphone has both server-based telephone features and local (telephone-based) tools. Server-based telephone features are accessed through the Telepho ne Options menu item on the Services menu. Press the Services key once to access the Services menu, which has the following menu items:

• Telephone Options

You can use the Telephone Options menu to configure telephone preferences. For more information, see “Telephone Options” on

page 45.

• Password Admin

You can use the Password Admin menu to assign or modify the Station Control Password. For more information, see “Managing your

Station Control Password” on page 60

• Virtual Office Login

The Virtual Office Login menu is available on the Avaya 1210 IP Deskphone. You must configure the Class of Service for Virtual Office.

Note: The Password Admin, Virtual Office Login, and Test Local Mode menus are not available on all Avaya 1210 IP Deskphone phones. Consult your system administrator.

Telephone Options

The Telephone Options menu item provides you with access to the following features on your Avaya 1210 IP Deskphone:

• “Adjusting volume” on page 47

• “Adjusting the display screen contrast” on page 48

• “Selecting a language” on page 49

• “Selecting date and time format” on page 50

• “Accessing display diagnostics” on page 51

Basic features

(Services)

• “Selecting a local dialpad tone” on page51

• “Viewing IP Deskphone information” on page 52

• “Performing diagnostics” on page 53

• “Selecting a ring type” on page 54

• “Enabling or disabling Call Timer” on page 55

• “Enabling OnHook Default Path” on page 56

• “Configuring Live Dialpad” on page 56

• “Configuring Caller ID display order” on page 57

• “Configuring Normal mode indication” on page 58 Note: If a menu includes a submenu, an ellipsis (...) appears after the

command.

Use the following procedure to use the Telephone Options menu.

1. Press the Services key.

2. Press the Up/Down keys to scroll up or down, and then select Telephone

Options.

3. Press the Enter key.

4. Press the Up/Down keys to scroll up or down, and then select an option (for example, Language).

Basic features

CancelSelect

5. Press the Enter key. The display provides information required to adjust your selection.

6. Press the Select soft key to save changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting volume

Use the following procedure to adjust the volume.

1. Press the Services key, select

Telephone Options, and then select Volume adjustment.

2. Press the Up/Down keys to scroll up or down, and then select one of the following:

— Ringer — Handset listen — Handsfree listen — Headset listen —Buzzer

3. Press the Enter key.

Basic features

DownUp

CancelSelect

4. Press the Up or Down soft keys to increase or decrease the volume.

Press the Up/Down keys.

5. Press the Select soft key to save the volume level and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Adjusting the display screen contrast

You can adjust the contrast using the Local Tools menu. Avaya recommends that you use the Telephone Options menu.

Use the following procedure to adjust the display screen contrast.

1. Press the Services key, select

Telephone Options, and then select Contrast adjustment

2. To increase or decrease the display contrast level, press the left or right keys.

Basic features

CancelSelect

(Services)

3. Press the Select soft key to save the changes and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Selecting a language

Information that appears on the display is available in multiple languages. This language setting controls the language only for phone features.

If the Language setting is password-protected, you must enter a password (SCPW) to change the language. If you enter an incorrect password, an error message is displayed. If you enter an incorrect password more than three times, the passwor d fu nct ion a lity is locked. Contact your system administrator to unlock the password.

Use the following procedure to configure the language.

1. Press the Services key, select

Telephone Options, and then select Language

2. Press the Up/Down keys to scroll up or down, and then select the desired language (for example, German [Deutsche]).

Note: You cannot install some languages on your IP Deskphone. Contact your system administrator for additional information about available languages.

Basic features

CancelSelect

(Services)

CancelSelect

3. Press the Select soft key to save the desired language and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Selecting date and time format

Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks.

Use the following procedure to select a date and time format.

1. Press the Services key, select

Telephone Options, and then select Date/Time.

2. Press the Up/Down keys to scroll up or down, and then select the desired format. Sample formats appear on the upper-right side of the display area.

3. Press the Select soft key to save the format and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

Cancel

(Services)

Accessing display diagnostics

The Display diagnostics command tests the IP Deskphone display screen and indicator lights.

Use the following procedure to use Display diagnostics.

1. Press the Services key, select

Telephone Options, and then select Display Diagnostics.

2. Press the Up/Down keys to scroll through the list to view display capabilities.

3. Press the Cancel soft key to return to the Telephone Options menu.

Selecting a local dialpad tone

When you press a key, the response can be a Dual-Tone MultiFrequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone.

Use the following procedure to choose a local dialpad tone.

1. Press the Services key, select

Telephone Options, and then select Local DialPad Tone.

Basic features

CancelSelect

(Services)

2. Press the Up/Down keys to scroll up or down, and then select one of the following dialpad tones:

— None to disable all tones. — Short Click to enable a single tone

for all keys.

— DTMF to turn on a different DTMF

tone for each key.

3. Press the Select soft key to save the tone selection and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Viewing IP Deskphone information

The Local Set Info option displays the following phone-specific information:

• General Info

• Set IP Info

• Ethernet Info

• Server Info

• Encryption Info

• Location Info Use the following procedure to view IP Deskphone information:

1. Press the Services key, select

Telephone Options, and then select Local Set Info.

Basic features

Cancel

(Services)

Cancel

2. Press the Up/Down keys to scroll through the list and view IP Deskphone information.

3. Press the Cancel soft key to cancel the modifications.

Performing diagnostics

The Diagnostics item displays the following phone-specific information:

• Diag Tools (Ping, do Route Traces)

• EtherStats (Speed, Auto Neg, CRC Errors, Collision)

• IP Stats (Packet Info)

• RUDP Stats (Message receive or transmit)

• QoS Stats

• DHCP Info

• Push Agent configuration Use the following procedure to view diagnostic information.

1. Press the Services key, select

Telephone Options, and then select Local Diagnostics.

2. Press the Up/Down keys to scroll through the list of diagnostic information.

3. Press the Cancel soft key to return to the Telephone Options menu.

Basic features

(Services)

Play

Select

Cancel

Stop

Selecting a ring type

Use the Ring type option to configure the IP Deskphone ring tone. Use the following procedure to select a ring type:

1. Press the Services key, select

Telephone Options, and then select Ring type.

2. Press the Up/Down keys to scroll up or down, and then select one of the ring types.

3. Press the Play soft key to sample the ring tone.

4. Press the Select soft key to save the ring type and return to the Telephone

Options menu.

Press the Stop soft key and use the up or down keys to select a different ring type.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

CancelSelect

Enabling or disabling Call Timer

The call timer measures the call duration. Use the following procedure to enable or disable Call Timer.

1. Press the Services key, select

Telephone Options, and then select Call Timer.

2. Press the Up/Down keys to enable or disable the Call Timer.

3. Press the Select soft key to save the configuration and return to the

Telephone Options menu.

Press the Cancel soft key to cancel the modifications.

Basic features

(Services)

CancelSelect

Enabling OnHook Default Path

Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Deskphone.

Use the following procedure to enable OnHook Default Path.

1. Press the Services key, select

Telephone Options, and then select On Hook default path.

2. Press the Up/Down keys to select one of the following:

— Handsfree Enabled — Headset Enabled

3. Press the Select soft key to save the default path and return to the Telephone

Options menu.

Press the Cancel soft key to cancel the modifications.

Configuring Live Dialpad

The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key.

Basic features

(Services)

CancelSelect

Use the following procedure to configure Live Dialpad.

1. Press the Services key, select

Telephone Options, and then select Live Dial Pad.

2. Press the Up/Down keys to scroll up or down, and then select one of the following:

—On

— Off (default)

3. Press the Select soft key to save the configuration.

Press the Cancel to cancel the modifications.

Configuring Caller ID display order

Caller ID display order appears in 2 formats:

• Number, name (default)

• Name, Number Use the following procedure to configure Caller ID display order.

1. Press the Services key, select Telephone Options and then select

Caller ID display order.

2. Press the Up/Down navigation keys to scroll up or down, and then select one of the following:

— Number, name (default) — Name, number

Basic features

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Configuring Normal mode indication

The Normal mode display indication can be On or Off when the IP Deskphone is in normal mode.

Use the following procedure to configure Normal mode indication.

1. Press the Services key, select Telephone Options, and then select

Normal mode indication.

2. Press the Up/Down navigation keys to scroll up or down, and then select one of the following:

— On — Off

3. Press the Select soft key to save the configuration, else press the

Cancel key to cancel the modifications.

Advanced features

You can customize features on your Avaya 1210 IP Deskphone to meet your requirements. This section describes how to customize the advanced features.

CAUTION

Many of the options discussed in this section are for the system administrator only. Do not make changes unless you are instructed by an administrator.

You and the system administrator can customize the following advanced features:

• Password Admin

Use the Password Admin menu to assign or modify the Station Control Password. See “Managing your Station Control Password” on

page 60.

• Electronic Lock

Assign a lock on your phone to secure your phone and avoid misuse. See “Configuring an Electronic Lock on your IP Deskphone” on

page 61.

• Local Tools menu

Use the Local Tools menu to configure personal preferences. See

“Configuring the Local Tools menu” on page 63.

• Virtual Office Login

The Virtual Office Login menu can be configured on Avaya 1210 IP Deskphone. Class of Service must be config ur ed for the Virtual Office. See “Using Virtual Office” on page 68.

Note: The Password Admin, and Virtual Office Login menus are not available on all Avaya 1210 IP Deskphone phones. Consult your system administrator.

Advanced features

(Services)

Managing your Station Control Password

You can assign a Station Control Password (SCPW) to

• lock your IP Deskphone and prevent the misuse of your IP Deskphone

• use password-protected featur es

Your system administrator defines your initial SCPW. Contact your system administrator for detailed inform at ion .

Assigning an SCPW

Use the following procedure to assign an SCPW.

1. Press the Services key.

2. Press the Up/Down keys to scroll up or down, and then select Password

Admin.

3. Press the Enter key.

4. Press the Up/Down keys to scroll up or down, and then select New Password.

5. Press the Enter key.

Advanced features

Select

6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about entering text, see “Using the telephone

dialpad” on page 75.

7. Press the Select soft key to accept the new password.

Note: If you are locked out of your IP Deskphone, or if you forget your SCPW, contact your system administrator.

Configuring an Electronic Lock on your IP Deskphone

Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone. Your SCPW controls the Electronic Lock feature. To change your Station Control Password, see “Managing your Station

Control Password” on page 60.

Locking your Avaya 1210 IP Deskphone

Use the following procedure to lock your Avaya 1210 IP Deskphone.

1. Lift the handset.

2. Dial the Electronic Lock Activate FFC.

Advanced features

(Goodbye)

3. Dial your Station Control Password.

4. If you dial locally, press the Goodbye key.

If you dial the FCC remotely, dial your DN.

Unlocking your Avaya 1210 IP Deskphone

Use the following procedure to unlock your Avaya 1210 IP Deskphone.

1. Lift the handset.

2. Dial the Electronic Lock Deactivate FFC.

3. Dial your Station Control Password.

Advanced features

(Goodbye)

4. If you dial locally, press the Goodbye key.

If you dial the FCC remotely, dial your DN.

Configuring the Local Tools menu

Your Avaya 1210 IP Deskphone has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your Avaya 1210 IP Deskphone.

CAUTION

Many of the options discussed in this section are for administrator use only. Do not make changes unless you are instructed by an administrator.

Note: Your system administrator can establish a password for the Local Tools menu. If the password is en able d an d you at te mp t to access the Local Tools menu, a password prompt dialog box appears. Use dial pad to type the correct password, and then press the Enter key. The Local Tools menu appears. If the menu does not appear, contact your system administrator.

You can access the Local tools and features through the Local Tools menu.

The Local Tools menu provides the following menu options:

• “1. Preferences” on page 66

• “2. Local Diagnostics” on page 67

• “3. Network Configuration” on page 68

• “4. Lock Menu” on page 68

Advanced features

If a menu command has a number in front of it, you can select the command by pressing the associated key on the dialpad. For example, in the Local Tools menu, access Local Diagnostics by pressing the 2 key on the dialpad.

The function of some keys on the IP Deskphone differs based on the situation. Table 5 describes the fu nc tion of each key for navigating and using menus.

Table 5: Navigation key functions in menus

Key Function

Down arrow keys Select the next menu item. Up arrow keys Select the previous menu item. Right arrow key Select the current menu item. Left arrow key Close the menu. Enter key Select the current menu item.

Enter digits on the

Select the associated menu item.

dialpad

Stop soft key Close the menu. Cancel soft key Close the menu. Select soft key Select the current menu item.

Table 6 on page 64 describes the key functions in dialog boxes.

Table 6: Navigation key functions in dialog boxes (Part 1 of 2)

Key Function

Down arrow keys Scroll down in the window. Up arrow keys Scroll up in the window. Right arrow key Go to the next Edit item.

Advanced features

Table 6: Navigation key functions in dialog boxes (Part 2 of 2)

Key Function

Left arrow key Go to the previous Edit item. Enter key Turn Edit mode on or off.

Select or clear a check box.

When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on

page 65 describes the navigation key functions in Edit mode.

Table 7: Navigation key functions in Edit mode

Key Function

Down arrow keys Open the list.

Select the next menu item

Up arrow keys Select the previous menu item Right arrow key Select the current list item

Move the cursor to the right

Left arrow key Delete the prior character in the edit field

Moves cursor to the left

Enter key Select the current menu item

Save modifications to the menu item Exit edit mode box

Enter characters or digits on the dialpad

Insert characters or digits at the current cursor position

Note: Press the star (*) key to insert a

period (.).

Note: S pecial characters are u nder 1digit ke y. By repeatedly pressing 1, the characters circle in the following sequence: 1, _, -, ., !, @, $, %, &, +, :, /, \.

Advanced features

(Services)

1. Preferences

Use the 1.Preferences menu to alter the following local preferences:

• “1. Contrast” on page 66

• “2. Language” on page 66

1. Contrast

Use the Contrast tool to alter the physical settings of the display.

Note: Changes made to the display Contrast using this method are lost if you reset the phone. To avoid this situation, Avaya recommends that you use the Contrast Adjustment control in the

Telephone Options menu for contrast adjustment.

Use the following procedure to adjust Contrast setting.

1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select Preferences, and then press the 1 key to select

Contrast.

2. Press the right or left arrow keys to increase or decrease the contrast value.

3. Press the Enter key to save the changes.

2. Language

Information that appears on the display is available in multiple languages.

Advanced features

(Services)

Cancel

Use the following procedure to select a language

1. Press the Services key twice to open the Local Tools menu, press the 1 key on the dialpad to select 1.Preferences, and then press the 2 key to select

2.Language.

2. Press the Up/Down keys to scroll up or down, and then select the desired language (for example, German [Deutsche]).

3. Press the Enter key to save the changes.

4. Press the Cancel key to exit the

Preferences menu without saving the

changes.

Note: The language setting only controls the language used in the local menus on your phone. To select the language for features on your phone, press the Services key, select Telephone Options, and then select Language…

2. Local Diagnostics

The 2. Local Diagnostics submenu offers the following choices:

• IP Set and DHCP Information - View reports about Avaya 1210 IP Deskphone and DHCP operation.

• Network Diagnostic Tools - Diagnose network problems using ping and trace route tools.

• Ethernet St atistics tool - View reports about Ethernet operation.

• IP Network Statistics - View reports about network operation.

• License Information - View licenses information.

Advanced features

• Certificate Information - View certificate information.

CAUTION

Local Diagnostics, Network Configuration, and Lock Menu tools are for the system administrator use only.

Press the Return soft key at any time while you customize the phone using the Local Diagnostics submenu options to return to the previous Local Diagnostics submenu. You can gather information and run tests without exiting and re-entering the Local Too ls me nu . Fo r ex am p le, you can check the Ethernet S tatistics, and then press Return to enter the Network Diagnostics Tools to ping an IP address.

3. Network Configuration

The Network Configuration tool displays information that was configured when you installed the IP Deskphone. This tool is for administrator use only.

4. Lock Menu

Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes. This tool is for administrator use only.

Using Virtual Office

Use the Virtual Office feature to transfer calls and office IP Deskphone settings to a remote IP Deskphone. You can use the remote IP Deskphone as if it were your office Phone when you are out of the office. You can use another IP Deskphone (the remote phone) to log on to your Office IP Deskphone. After you log on, you can access the DNs, and autodial numbers, and you have the same key layout, and voice mail features that are configured on your home or office IP Deskphone.

Use the following procedure to use Virtual Office, you need your DN and a preconfigured SCPW. You must activate Virtual Office on your Office phone before you can connect to it from a remote phone. See “Logging in

to Virtual Office” on page 70.

Advanced features

Consult your system administrator to confirm the availability of the Virtual Office feature on your IP Deskphone.

The IP Deskphone used as a remote phone to connect to your Avaya 1210 IP Deskphone need not necessarily be an Avaya 1210 IP Deskphone. Table 8 on page 69 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1210 IP Deskphone.

Table 8: Virtual Office connection availability (Part 1 of 2)

IP Deskphone

Avaya 1110 IP

Yes, with extra key restrictions

Can I log on to

Avaya 1210 IP Deskphone?

Deskphone Avaya 1120E IP

Yes, with extra key restrictions

Deskphone Avaya 1140E IP

Yes, with extra key restrictions

Deskphone Avaya 1150E IP

Deskphone Avaya 1165E IP

Yes, with extra key restrictions

Deskphone IP Phone 2001 Yes, with extra key restrictions IP Phone 2002 Yes, with extra key restrictions IP Phone 2004 Yes, with extra key restrictions Avaya 2007 IP

Yes, with extra key restrictions

Deskphone Avaya 2033 IP

Yes, with extra key restrictions

Conference Phone Avaya 2050 IP Softphone Yes, with extra key restrictions Avaya 1220 IP

Yes, with extra key restrictions

Deskphone

Advanced features

Table 8: Virtual Office connection availability (Part 2 of 2)

IP Deskphone

Avaya 1230 IP Deskphone

Avaya 2210 IP Deskphone

IP Phone 2211 Yes, with extra key restrictions IP Phone 2212 Yes, with extra key restrictions

Yes, with extra key restrictions

Can I log on to

Avaya 1210 IP Deskphone?

Logging in to Virtual Office

If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in figure “Virtual soft key - Avaya 1210 IP

Deskphone” on page 70.

Figure 4: Virtual soft key - Avaya 1210 IP Deskphone

Advanced features

To activate Virtual Office from this IP Deskphone on your Office

1. Press the Virtual soft key.

2. At the prompt, enter your user ID.

3. Press the Enter key.

4. At the prompt, enter the home Station

Control Password (SCPW).

If the user ID is not found locally, the message Locating Remote Server appears.

Note: After three failed logon attempts, wait for an hour before you try to log on again. Alternatively, contact your system administrator to reset your password. For more information, see “Assigning an

SCPW” on page 60.

IP Deskphone

A successful logon transfers all the features, time, date, a nd tones of your Office IP Deskphone to your Remote IP Deskphone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Using Virtual Office on your remote IP Deskphone

The display characteristics, including size of the display area, differ with IP Deskphone models. Your Virtual Office display depends on the remote

Advanced features

phone that you use to log on to your Virtual Office. All features are as they appear on your Office Avaya 1210 IP Deskphone.

An Avaya 1120E IP Deskphone, that is logged on as a remote phone to an Avaya 1210 IP Deskphone Office phone, provides less information than the Avaya 1210 IP Deskphone because it has fewer display lines.

When an Avaya 2050 IP Softphone logs on as a remote phone to an Avaya 1210 IP Deskphone office phone, the informa tio n dis pla y is arranged differently, but all the information is visible at one time.

Regardless of the IP Deskphone model that you use as a remote phone, a user information line appears that lists the number of your Office IP Deskphone.

Using Virtual Office on your office IP Deskphone

When activated for Virtual Office by a remote IP Deskphone, your office IP Deskphone logs off and is no longer operational. When you return to the office, disconnect the remote logon and regain control of your office phone. If you do not explicitly disconnect the remote logon, your Virtual Office session expires after a fixed period of time, which your system administrator determines.

Note: Consult your system administrator to verify if the Virtual Office feature is available for your use.

Advanced features

Home

Virtual

Disconnecting your office IP Deskphone from a remote IP Deskphone

Use the following procedure to disconnect your office IP Deskphone from a remote IP Deskphone.

To disconnect your office IP Deskphone from the remote IP Deskphone

a. Press the Home soft key. b. Enter your User ID and password

(this logs on the Office IP Deskphone to your office network).

Press the Virtual soft key to log on to another IP Deskphone, and your IP Deskphone becomes a Remote IP Deskphone.

Logging out of Virtual Office

To log out of Virtual Office, press the Virtual soft key.

Automatic log out from Virtual Office

Your remote Virtual Office IP Deskphone may be configured to automatically log out of Virtual Office after a predetermined period of inactivity. When automatic logout is about to occur, the following message is displayed on the IP Deskphone: "Logout phone now?"

Press Yes to allow the IP Deskphone to log out of Virtual Office or press

No to remain logged in to Virtual Office and reset the IDLE timer. If no key

is pressed, the IP Deskphone logs out of Virtual Office.

Emergency calls on your Remote IP Deskphone

If you make an emergency call while logged in to Virtual Office on a Remote IP Deskphone, the call is placed to the local emergency service, not to your home office emergency service.

Advanced features

Note: Some IP Deskphones are configured as Virtual Office -only telephones and have no assigned DN. However, these IP Deskphones can still be used to make emergency calls. “Emergency Calls only “ is displayed on the IP Deskphone display when not logged in to Virtual Of fice. When the phon e goes of f-hook, dial tone is available for emergency calls only. All other calls are restricted.

Operating your Avaya 1210 IP Deskphone

This section describes how to operate your Avaya 1210 IP Deskphone. It describes the operations like “Entering and editing text” on page 75 and

“Making a call” on page 76.

Entering and editing text

You can enter and edit text on your Avaya 1210 IP Deskphone using the following methods:

• “Using the telephone dialpad” on page 75

• “Using the soft keys” on page 75

Using the telephone dialpad

You can use the dialpad to enter text. For example, to enter the letter A, press the 2 key once. To enter the

letter C, press the 2 key three times.

Note: No letters are associated with the 1 or the 0 keys.

Using the soft keys

You can use soft keys to edit text.

Table 9 on page 75 describes the soft key editing functions on the

Avaya 1210 IP Deskphone.

Table 9: Editing soft key description (Part 1 of 2)

Soft key Description

Cancel Cancel Action. Choose Select a symbol. Clear Clear the input field.

Operating your Avaya 1210 IP Deskphone

Table 9: Editing soft key description (Part 2 of 2)

Soft key Description

Case Switch the next character to either uppercase

or lowercase. Delete Backspace one character. Done/Select/Enter Application-dependent. More Access additional soft keys.

Making a call

This section describes the various ways you can make a call from your Avaya 1210 IP Deskphone.

• “Using Off-hook dialing” on page 76

• “Using On-hook dialing” on page 77

• “Using Handsfree dialing” on page 78

• “Using Predial” on page 80

• “Using Last Number Redial” on page 83

• “Using Speed Call” on page 83

• “Using System Speed Call” on page 85

Using Off-hook dialing

Perform the following steps to make a call by using the handset.

1. Lift the handset.

2. Dial the number.

Operating your Avaya 1210 IP Deskphone

(Goodbye)

3. To terminate the call, return the handset to the cradle

Press the Goodbye key.

Using On-hook dialing

Perform the following steps to make a call without lifting the handset.

1. Leave the handset in the cradle.

2. Press the Handsfree key.

3. When the dial tone sounds, dial the number.

4. When the called party answers, lift the handset.

5. To terminate the call, return the handset to the cradle

Press the Goodbye key.

Operating your Avaya 1210 IP Deskphone

(Goodbye)

Using Handsfree dialing

Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset.

1. Press the Handsfree key.

If a headset is connected, press the

Headset key.

2. Dial the number.

During a call, you can perform the following tasks:

• “Terminating a handsfree call” on page 78

• “Muting a handsfree call” on page 79

• “Switching from handsfree to handset mode” on page 79

• “Switching from handset mode to handsfree” on page 79

• “Using a headset” on page 79

• “Switching from handsfree to headset” on page 80

Terminating a handsfree call

Use the following procedure to terminate a handsfree call.

1. Press the Goodbye key.

Operating your Avaya 1210 IP Deskphone

(Mute)

Muting a handsfree call

Use the following procedure to mute a handsfree call.

1. Press the Mute key. The LED indicator flashes.

2. Press the Mute key again to return to a two-way handsfree conversation.

Switching from handsfree to handset mode

Use the following procedure to switch from handsfree to handset mode .

1. Lift the handset.

Switching from handset mode to handsfree

Use the following procedure to switch from handset mode to handsfree.

1. Press the Handsfree key.

2. Replace the handset.

Using a headset

Use the following procedure to use a handset.

1. Connect the headset to the headset jack.

Operating your Avaya 1210 IP Deskphone

2. Press the Headset key.

Switching from handsfree to headset

Use the following procedure to switch from handsfree to headset.

1. Press the Headset key.

Using Predial

Use the Predial feature to enter, preview, and edit numbers before you make a call.

Making a call

Use the following procedure to make a call using the Predial feature.

1. Enter the number to be dialed.

2. Press a Handsfree key.

3. Lift the Handset when the called party answers.

Begin to speak. You are in handsfree mode.

Operating your Avaya 1210 IP Deskphone

NoClear

Editing a Predial number

Use the following procedure to edit a Predial number.

1. Use the dialpad to enter the number.

2. To erase all numbers, press the Clear soft key.

Reenter the numbers to dial.

To change one number at a time, press the Delete soft key to backspace. Reenter the number.

3. Press a Handsfree key to dial the number.

Activating Ring Again

Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Deskphone rings when the person you called becomes available.

Activating Ring Again

Use the following procedure to activate Ring Again.

1. Dial a number. The called party does not answer or you

receive a busy tone.

Operating your Avaya 1210 IP Deskphone

Ring Again

2. Press the Ring Again soft key.

Enter the Ring Again Activate Flexible Feature Code.

Calling a Ring Again party after notification

Use the following procedure to call a Ring Again party after notification.

1. After you receive the notification ring, lift the handset; or, if you use the headset or are in handsfree mode, go to step 2.

2. Press the Ring Again soft key to automatically dial the number.

Deactivating Ring Again before notification

Use the following procedure to deactivate Ring Again.

1. Press the Ring Again soft key a second time.

Press the Ring Again Deactivate FFC.

Operating your Avaya 1210 IP Deskphone

Redial

SpcCtl

Using Last Number Redial

Use the Last Number Redial feature to automatically redial the most recently dialed number, if this feature is configured on your IP Deskphone.

1. To redial using the handset, lift the handset and press the Redial soft key.

2. To redial without lifting the handset, press the Handsfree key and then press the Redial soft key.

Using Speed Call

Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers.

Storing a Speed Call number

Use the following procedure to store a Speed Call number.

1. Press the SpcCtl soft key. The triangular icon flashes to indicate

programming mode.

Operating your Avaya 1210 IP Deskphone

SpcCtl

2. At the prompt, enter a one-, two-, or three-digit code (0-999).

3. If required, dial the access code.

4. Enter the phone number (internal, external, or long-distance number).

5. Press the SpcCtl soft key again to save the code and number.

The flashing icon turns off.

Making a call using Speed Call

Use the following procedure to make a call using Speed Call.

1. Lift the handset.

2. Press the SpcCtl soft key.

3. Dial the Speed Call code to automatically dial the number.

Operating your Avaya 1210 IP Deskphone

SScCtlSScUsr

Using System Speed Call

Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Deskphone.

1. Lift the handset.

2. Press the System Speed Call soft key.

Press the System Speed Call

Controller (SScCtl) soft key.

3. Dial the Speed Call code to automatically dial the number.

Answering a call

Each incoming call causes the IP Deskphone to ring, the LC D indic at or beside the line (DN) key to flash, and the Message Indicator lamp to flash.

1. Lift the handset.

Press the Handsfree button on the left side of the handset.

Operating your Avaya 1210 IP Deskphone

(Hold)

Press the Headset key if a headset is connected to your IP Deskphone.

Managing calls during a call

You can use the following features during a call:

• “Using Call Hold” on page 86

• “Using Call Waiting” on page 87

• “Transferring a call” on page 88

• “Using Timed Reminder Recall” on page 89

• “Using Attendant Recall” on page 90

• “Using Call Park” on page 91

• “Recording a Calling Party (Caller) Number” on page 93

• “Displaying call details” on page 94

Using Call Hold

Use the Hold feature to retain your current call and answer another call. Place the original call on hold and then answer the second call.

Placing a call on hold

Use the following procedure to place a call on hold.

1. Press the Hold key. The LCD indicator flashes besides the

line on hold. Note: Enabling Automatic Hold

automatically places the active call on hold when you answer the second call.

Operating your Avaya 1210 IP Deskphone

(Hold)

CallWait

Retrieving a call on hold

Use the following procedure to retrieve a call on hold.

1. Press the Hold key to place an active call on hold. Press the Hold key again or the press the Handsfree key to return t o

the caller on hold.

Using Call Waiting

The Call Waiting feature produces a tone to alert you to an incoming call when you are already on a call. Call Waiting also places the current call on hold while you answer the new call.

Answering an call during another call

Use the following procedure to answer a call during another call.

1. Upon receiving a call, press the Hold key to place the current call on hold.

Note: Enabling Automatic Hold automatically puts the active call on hold when you answer the second call.

2. Press the Call Wait key.

Operating your Avaya 1210 IP Deskphone

(Hold)

(Goodbye)

Trans

Returning to the original call

Use the following procedure to return to the original call.

1. Press the Hold key to place the second call on hold.

Press the Goodbye key to end the second call.

2. Press the Handsfree key.

Transferring a call

Use the Transfer feature to redirect a call to the appropriate person .

Transferring a call to a third party

Use the following procedure to transfer a call to a third party.

1. Press the Trans soft key during an active call.

The calling party is placed on hold. You hear a dial tone. The indicator icon flashes steadily.

2. Dial the number to which you are transferring the call.

Operating your Avaya 1210 IP Deskphone

Trans

3. When that IP Deskphone rings or a person answers the call, press the Trans soft key.

The calling party is connected to the appropriate person.

Returning to the original call if the transfer is incomplete

Use the following procedure to return to the original call if the transfer is incomplete.

1. If the called party does not answer the transferred call, press the Handsfree key to reconnect to the calling party.

Using Timed Reminder Recall

Use the Timed Reminder Recall feature to receive an automatic reminder tone when a transferred call is not answered.

Transferring a call using Timed Reminder Recall

Use the following procedure to transfer a call using Timed Reminder Recall.

1. Press the Trans soft key. The call is placed on hold.

2. Dial the number to which you are transferring the call.

Operating your Avaya 1210 IP Deskphone

Trans

(Goodbye)

AttRcl

3. Press the Trans soft key.

Replace the handset before the

If the transferred call is not answered, your IP Deskphon e rin gs .

Returning to the original call if the transferred call is unanswered

Use the following procedure to return to the original call if the transferred call is unanswered.

extension answers. Note: If the transfer is complete, the

recall timer stops.

1. Lift the handset to reconnect to the calling party.

2. Press the Transfer soft key and retry call transfer.

If the called party answers, press the

Goodbye key to complete the transfer.

Using Attendant Recall

Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.

3. Press the AttRcl key and stay on the line until the attendant answers.

Operating your Avaya 1210 IP Deskphone

(Goodbye)

Park

4. Press the Goodbye key. The caller connects to the attendant.

Using Call Park

Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Deskphone. Using Call Park does not tie up a line.

Parking a call on the System Park DN

To park a call on the System Park DN or your own DN, perform the following procedure.

1. During an active call, press the Park soft key twice.

The call is parked on your DN. Note: Enabling System Park DN

automatically parks the calls on the system park DN.

Parking a call on a DN (Not System Park DN or own DN)

To park a call on a DN (Not System Park DN or own DN), perform the following procedure.

1. Press the Park soft key.

2. Dial the DN on which to park the call.

Operating your Avaya 1210 IP Deskphone

Park

ConfTrans

3. Press the Park soft key.

Parking a call using the SPRE code or FFC

To park a call using the SPRE code or FFC, perform the following procedure.

1. Press the Trans soft key.

Press the Conference soft key.

2. Dial the Call Park FFC.

3. To use an alternative DN from the

System Park DN or your own DN, dial

the DN where you want to park the call. Otherwise, proceed to step 4.

4. Press the Transfer soft key.

Press the Conference soft key.

Retrieving a parked call

Use the following step to retrieve a parked call.

Operating your Avaya 1210 IP Deskphone

Park

CParty

Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls.

1. Lift the handset.

2. Press the Park soft key.

3. Dial the DN where you parked the call. If a parked call is not retrieved within a

specific time, it rings back to your IP Deskphone or to the attendant.

Recording a Calling Party (Caller) Number

During a call use the Calling Party Number feature to record the calling party number, or to charge the call to an account number.

1. Press the CParty soft key. The caller is placed on hold.

2. Dial a charge account number or the caller number.

Note: For information about using the

Charge soft key, see “Charging a local or

long-distance call to an account before you dial” on page 112.

3. Press the Call Party soft key to return to the call.

Operating your Avaya 1210 IP Deskphone

Display

Fwd.

Displaying call details

During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call.

1. Press the Display key. The call waiting information appears. If you use another feature, you can use

the Display key to access information associated with those feature keys.

Managing calls while away from your desk

You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call:

• “Using Call Forward” on page 94

• “Using Internal Call Forward” on page 96

• “Using Remote Call Forward” on page 97

Using Call Forward

Use the Call Forward feature to direct incoming calls to ring on another line (DN). A call already on your IP Deskphone cannot be forwarded.

Activating Call Forward

Use the following procedure to activate Call Forward or change the call follow number

1. Press the Fwd soft key.

Lift the handset and enter the Call

Forward All Calls Activate FFC.

Operating your Avaya 1210 IP Deskphone

Fwd.

Fwd

2. Dial the DN to which you want to forward your calls.

3. Press the Fwd soft key.

To see the number to which calls are being forwarded, p ress the Forward soft key. A message box with the target number is displayed.

Press OK to return to the idle screen or press Cancel to cancel Call Forwarding.

Use the following procedure to deactivate Call Forward.

Choose one of the following:

• Press the Forward soft key and press the Cancel soft key.

• Lift the handset and enter the Call

Forward All Calls Deactivate FFC.

Reinstating a Call Forward number

Use the following procedure to reinstate Call Forward number.

1. Press the Fwd soft key twice.

Operating your Avaya 1210 IP Deskphone

IntForward.

Using Internal Call Forward

Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that originate outside your IP Deskphone system (External Calls) ring at your IP Deskphone. You cannot forw ar d th e currently active call.

Forwarding internal calls only

Use the following procedure to forward internal calls only.

1. Press the IntForward key.

Lift the handset and enter the Internal

Call Forward Activate FFC.

2. Dial the DN to which you want to forward your internal calls.

3. Press the IntForward key.

Operating your Avaya 1210 IP Deskphone

IntForward.

IntForward

Deactivating Internal Call Forward

Use the following procedure to deactivate Internal Call Forward.

Press the IntForward soft key an d press the Cancel soft key.

Lift the handset and enter the Internal

Call Forward Deactivate FFC.

Reinstating Internal Call Forward number

Use the following procedure to reinstate Internal Call Forward number.

1. Press the IntForward key twice.

Using Remote Call Forward

Use the Remote Call Forward feature to forward calls on your IP Deskphone to another from a remote IP Deskphone.

Activating Remote Call Forward

Use the following procedure to activate Remote Call Forward.

1. Lift the handset.

2. If you call from an IP Deskphone outside the system, dial your direct system access number and wait for the dial tone.

Operating your Avaya 1210 IP Deskphone

3. Dial the Remote Call Forward Activate FFC to activate the feature.

4. Dial your Station Control Password. You hear a dial tone.

5. Dial your DN.

To reinstate call forward to the previous call forward number, press the # key. (Do not perform steps 6 and 7.)

6. Dial the number to which to forward the calls.

If the number dialed is invalid, you hear a fast busy signal.

7. Press the # key.

Deactivating Remote Call Forward

Use the following procedure to activate Remote Call Forward.

1. Lift the handset.

Operating your Avaya 1210 IP Deskphone

2. If you call from an IP Deskphone outside the system, dial the direct system

access number and wait for the dial

tone.

3. Dial the Remote Call Forward

Deactivate FFC.

4. Dial your Station Control Password.

5. After you hear the dial tone, dial your DN.

6. Press the # key.

Operating your Avaya 1210 IP Deskphone

Conf

Managing multiparty calls

Use the following features to enable multiparty conversations:

• “Using Call Join” on page 100

• “Setting up a Conference Call” on page 100

• “Using Conferee Selectable Display” on page 101

• “Using Group Call” on page 103

Using Call Join

Use the Call Join feature to connect a new caller to an active call. This connection creates a conference (conversation involving more than two parties) between the two callers and yourself.

1. To connect a call on hold to your current call, press the Conf soft key.

2. Press the Handsfree key to connect the caller to your current call.

3. Press the Conf soft key again to join the person on hold to your conversation.

Setting up a Conference Call

Use the Conference feature to initiate a conference call for a group of three to six people including yourself. The maximum number of people

100

Avaya 1210 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Revision history

Contents

Welcome

Feature overview

Regulatory and safety information

DenAn regulatory notice for Japan

Customer service

Using your Avaya 1210 IP Deskphone

Getting started

Before you begin

Avaya 1210 IP Deskphone display

Avaya 1210 IP Deskphone controls

License Notification

Call features and Flexible Feature Codes

Using voice mail soft keys

Audio and text message broadcast

Installing your Avaya 1210 IP Deskphone

Attaching the foot stand (optional)

Connecting the handset

Connecting the headset (optional)

Connecting the power

Connecting the LAN Ethernet cable

Connecting the PC Ethernet cable

Wall-mounting the IP Deskphone (optional)

Basic features

Telephone Options

Adjusting volume

Adjusting the display screen contrast

Selecting a language

Selecting date and time format

Accessing display diagnostics

Selecting a local dialpad tone

Viewing IP Deskphone information

Performing diagnostics

Selecting a ring type

Enabling or disabling Call Timer

Enabling OnHook Default Path

Configuring Live Dialpad

Configuring Caller ID display order

Configuring Normal mode indication

Advanced features

Managing your Station Control Password

Assigning an SCPW

Configuring an Electronic Lock on your IP Deskphone

Locking your Avaya 1210 IP Deskphone

Unlocking your Avaya 1210 IP Deskphone

Configuring the Local Tools menu

1. Preferences

2. Local Diagnostics

3. Network Configuration

4. Lock Menu

Using Virtual Office

Logging in to Virtual Office

Using Virtual Office on your remote IP Deskphone

Using Virtual Office on your office IP Deskphone

Emergency calls on your Remote IP Deskphone

Operating your Avaya 1210 IP Deskphone

Entering and editing text

Using the telephone dialpad

Using the soft keys

Making a call

Using Off-hook dialing

Using On-hook dialing

Using Handsfree dialing

Using Predial

Activating Ring Again

Using Last Number Redial

Using Speed Call

Using System Speed Call

Answering a call

Managing calls during a call

Using Call Hold

Using Call Waiting

Transferring a call

Using Timed Reminder Recall

Using Attendant Recall