AT&T Global Network Client User Manual

AT&T Global Network Client for

VPN on Apple Mac®

© 2021 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or
AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for illustrative purposes only; individual experience

may vary. This document is not an offer, commitment, representation or warranty by AT&T and is subject to change.

© 2021 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T
Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for
illustrative purposes only; individual experience may vary. This document is not an offer, commitment, representation or warranty by AT&T and is subject

to change.

Table of Contents

Introduction ............................................................................................................................................................................ 3

Benefits, Requirements, Billing, and Limitations .............................................................................................................. 3

CPOC Steps to Request New Userids for Remote Access Use ........................................................................................ 4

CPOC Steps to Request Mac VPN Access for Existing Userids ........................................................................................ 4

Installing and Using the AT&T Global Network Client for Mac ....................................................................................... 9

Support and Troubleshooting ............................................................................................................................................ 9

Appendix A - Document Version ....................................................................................................................................... 10

© 2021 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T
Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners. Images are shown for
illustrative purposes only; individual experience may vary. This document is not an offer, commitment, representation or warranty by AT&T and is subject

to change.

Introduction

The purpose of this document is to provide the customer administrator responsible for AT&T Network­Based IP VPN Remote Access and AVTS remote access (also known as the CPOC: Customer Point of

Contact) with instructions for enabling AT&T Global Network Client VPN access for Mac. The steps
involved in providing such access include ordering VPN access and obtaining the AT&T Global Network
Client for Mac.

Benefits, Requirements, Billing, and Limitations

Benefits:

• Fully Managed VPN Service for Mac for AT&T Network-Based IP VPN Remote Access and AVTS

customers.

• 24 x 7 helpdesk support available to CPOC

• Simple end user configuration experience.

• All authentication methods commonly used with the AT&T Global Network Client for Windows

are supported, except for certificate based authentication.

Requirements:

Supported Mac OS versions (also see documentation link below for the most current information):

OS X v10.14 (Mojave)
OS X v10.15 (Catalina)
OS X v11.2(Big Sur)

Billing:

• Standard AT&T Network-Based IP VPN Remote Access or AVTS user charges (VPN Management

Fee) for accessing VPN over existing Internet access apply. All monthly flat rate plans, including
the Unlimited Plans, waive the VPN Management Fee.

• The VPN Management Fee or monthly flat rate plan will be billed no more than once per userid

in a given billing period. For example, an existing Windows AT&T Global Network Client user that
has connected already in a given billing period will not incur any additional billing for a Mac VPN
connection.