AT&T Audix Voice Power - Switch Integration To Sys 75 And

AT&T 585-310-203 AT&T Comcode: 106810849 Final Issue 1 October, 1992

AUDIX Voice Power Release 3.0

Switch Integration to AT&T System 75 and DEFINITY



Communications System Generic 1 and Generic 3

Notice

While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, AT&T can assume no responsibility for any errors. Changes and corrections to the information contained in this document may be incorporated into future reissues.

Your Responsibility for Your System’s Security

You are responsible for the security of your system. AT&T does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. AT&T will not be responsible for any charges that result from such unauthorized use. Product administration to prevent unauthorized use is your responsibility and your system administrator should read all documents provided with this product to fully understand the features available that may reduce your risk of incurring charges.

Federal Communications Commission (FCC) Statement

This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment.

Operation of this equipment in a residential area is likely to cause interference, in which case the user at his/her own expense will be required to take whatever measures may be required to correct the interference.

Trademarks

AUDIX and DEFINITY are registered trademarks of AT&T. Voice Power is a trademark of AT&T. INTEL is a registered trademark of Intel Corporation.

Acknowledgment

This document was prepared by the AT&T Technical Publications Department, Columbus, Ohio.

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Contents

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About This Document . . . . . . . . . . . . . . . . . . . . ix

INTENDED AUDIENCES . . . . . . . . . . . . . . . . . . ix

PREREQUISITE SKILLS OR KNOWLEDGE . . . . . . . . . . . . x

DOCUMENT ORGANIZATION . . . . . . . . . . . . . . . . x

HOW TO USE THIS DOCUMENT . . . . . . . . . . . . . . . xi

CONVENTIONS USED IN THIS DOCUMENT . . . . . . . . . . . xi

TRADEMARKS AND SERVICE MARKS . . . . . . . . . . . . . xii

RELATED RESOURCES . . . . . . . . . . . . . . . . . . xii

HOW TO MAKE COMMENTS ABOUT THIS DOCUMENT . . . . . . . xii

1. Prerequisites . . . . . . . . . . . . . . . . . . . . . . 1-1

SAFETY CONSIDERATIONS . . . . . . . . . . . . . . . . . 1-2

FACTORY ASSEMBLED SYSTEMS . . . . . . . . . . . . . . 1-2

AUDIX VOICE POWER R3.0 CONFIGURATION DIAGRAM . . . . . . 1-3

COMPONENT CHECKLISTS . . . . . . . . . . . . . . . . . 1-4

2. Switch Integration Planning . . . . . . . . . . . . . . . . 2-1

ANALOG CHANNEL EXTENSIONS . . . . . . . . . . . . . . 2-2

DCP EXTENSION . . . . . . . . . . . . . . . . . . . . 2-3

COVERAGE PATH NUMBERS . . . . . . . . . . . . . . . . 2-3

TEST SUBSCRIBER EXTENSIONS . . . . . . . . . . . . . . 2-4

FEATURE ACCESS CODES . . . . . . . . . . . . . . . . . 2-4

TRUNK LINE NAMES . . . . . . . . . . . . . . . . . . . 2-5

iii

iv Contents

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3. Hardware Installation . . . . . . . . . . . . . . . . . . . 3-1

INSTALL THE DCP BOARD . . . . . . . . . . . . . . . . . 3-2

REPLACING THE COVER . . . . . . . . . . . . . . . . . 3-4

CONNECTING DIGITAL LINES TO THE DCP BOARD . . . . . . . . 3-4

4. Software Installation . . . . . . . . . . . . . . . . . . . 4-1

INSTALL THE SWITCH INTEGRATION SOFTWARE . . . . . . . . . 4-2

CHANGING THE SWITCH TYPE . . . . . . . . . . . . . . . 4-4

5. AUDIX Voice Power R3.0 Switch Parameters . . . . . . . . . 5-1

SET THE MESSAGE WAITING INDICATOR PARAMETERS . . . . . . 5-2

ADMINISTER THE SWITCH INTERFACE PACKAGE . . . . . . . . . 5-5

SET THE SWITCH INTERFACE PARAMETERS . . . . . . . . . . 5-7

ASSOCIATE THE APPLICATION AND SWITCH INTERFACE . . . . . . 5-9

6. System 75 and DEFINITY G1 Administration . . . . . . . . . 6-1

RELEASE R1V1 AND R1V2 SOFTWARE LIMITATIONS . . . . . . . 6-2

ASSIGN THE CLASS OF RESTRICTIONS . . . . . . . . . . . . 6-5

ADDING AND VERIFYING ANALOG CHANNELS . . . . . . . . . . 6-8

CONFIGURE THE DCP EXTENSION . . . . . . . . . . . . . . 6-11

ADMINISTER THE HUNT GROUP (R1V1 AND R1V2) . . . . . . . . 6-14

7. DEFINITY G3 Switch Administration . . . . . . . . . . . . 7-1

ASSIGN THE CLASS OF RESTRICTIONS . . . . . . . . . . . . 7-2

ADDING AND VERIFYING ANALOG CHANNELS . . . . . . . . . . 7-6

CONFIGURE THE DCP EXTENSION . . . . . . . . . . . . . . 7-9

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Contents v

8. Acceptance Tests . . . . . . . . . . . . . . . . . . . . 8-1

ADMINISTER THE CALL COVERAGE PATH . . . . . . . . . . . 8-2

ADMINISTER THE TEST SUBSCRIBER STATIONS . . . . . . . . . 8-4

REMOVING TEST SUBSCRIBERS FROM COVERAGE . . . . . . . . 8-8

9. Cut-to-Service Tasks . . . . . . . . . . . . . . . . . . . 9-1

ADMINISTER THE CALL COVERAGE PATH . . . . . . . . . . . 9-2

ADMINISTER THE SUBSCRIBERS . . . . . . . . . . . . . . 9-4

CUT-FROM-SERVICE . . . . . . . . . . . . . . . . . . . 9-8

A. Troubleshooting . . . . . . . . . . . . . . . . . . . . . A-1

PROBLEM LIST AND ACTION . . . . . . . . . . . . . . . . A-2

Abbreviations . . . . . . . . . . . . . . . . . . . . . . . AB-1

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . GL-1

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . IN-1

vi Contents

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LIST OF FIGURES

Figure 1-1. Connectivity Diagram for the System 75, DEFINITY G1, and G3

Switches . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Figure 3-1. DCP Board ROM and RAM Jumper Location . . . . . . . . . . . 3-2

Figure 3-2. Removing the Expansion Slot Cover . . . . . . . . . . . . . . 3-2

Figure 3-3. Inserting the DCP Board into a 6386/25 Expansion Slot . . . . . . . 3-3

Figure 6-1. Class of Restriction screen . . . . . . . . . . . . . . . . . 6-6

Figure 6-2. Analog channel assignment information on the Station screen . . . . . 6-9

Figure 6-3. Page One of the Station screen for the DCP extension . . . . . . . . 6-11

Figure 6-4. Page three of the Station screen . . . . . . . . . . . . . . . 6-12

Figure 6-5. Page four of the Station screen . . . . . . . . . . . . . . . 6-13

Figure 6-6. Page One of the Hunt Group screen . . . . . . . . . . . . . . 6-15

Figure 6-7. Page two of the Hunt Group screen . . . . . . . . . . . . . . 6-17

Figure 7-1. DEFINITY G3i and DEFINITY G3s Class of Restriction Screen . . . . . 7-3

Figure 7-2. Page One of the DEFINITY G3r Class of Restriction Screen . . . . . . 7-3

Figure 7-3. Page Two of the DEFINITY G3r Class of Restriction Screen . . . . . . 7-4

Figure 7-4. DEFINITY G3i and DEFINITY G3s Station Screen . . . . . . . . . 7-7

Figure 7-5. DEFINITY G3r Station Screen . . . . . . . . . . . . . . . . 7-7

Figure 7-6. DEFINITY G3i and DEFINITY G3s DCP Station Screen . . . . . . . 7-9

Figure 7-7. DEFINITY G3r DCP Station Screen . . . . . . . . . . . . . . 7-10

Figure 7-8. Page Two of the DEFINITY G3i or DEFINITY G3s Station

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 7-11

Figure 7-9. Page Two of the DEFINITY G3r Station Screen . . . . . . . . . . 7-11

Figure 7-10. Page Four of the DEFINITY G3i, G3r, and G3s Station Screen . . . . 7-12

Figure 7-11. Page Five of the DEFINITY G3i or DEFINITY G3s Station

Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 7-13

Figure 7-12. Page Five of the DEFINITY G3r Station Screen . . . . . . . . . 7-13

Figure 8-1. Coverage Path Screen . . . . . . . . . . . . . . . . . . 8-3

Figure 8-2. System 75 and DEFINITY G1 Station Screen . . . . . . . . . . . 8-5

Figure 8-3. DEFINITY G3i and DEFINITY G3s Station Screen . . . . . . . . . 8-6

Figure 8-4. DEFINITY G3r Station Screen . . . . . . . . . . . . . . . . 8-7

Figure 9-1. Coverage path screen . . . . . . . . . . . . . . . . . . 9-3

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Contents vii

Figure 9-2. System 75 and DEFINITY G1 Station Screen . . . . . . . . . . . 9-5

Figure 9-3. DEFINITY G3i and DEFINITY G3s Station Screen . . . . . . . . . 9-6

Figure 9-4. DEFINITY G3r Station Screen . . . . . . . . . . . . . . . . 9-7

viii Contents

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LIST OF TABLES

Table 5-1. Switch Interface Parameter Values . . . . . . . . . . . . . . 5-7

Table 6-1. Analog Channel Station Screen Field Assignments . . . . . . . . . 6-9

Table 6-2. LWC Reception Codes . . . . . . . . . . . . . . . . . . 6-12

Table 7-1. Analog Channel Station Screen Field Assignments . . . . . . . . . 7-8

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About This Document

_ ______________________________________________________________________________________

AUDIX Voice Power Switch Integration to AT&T System 75, DEFINITY Generic 1, and DEFINITY Generic 3 (585-310-203) contains installation and administration instructions for integrating a System 75, a

DEFINITY Generic 1 (G1), a DEFINITY Generic 3i (G3i), a DEFINITY Generic 3r (G3r), and a DEFINITY Generic 3s (G3s) switch with an AUDIX Voice Power system Release 3.0 (R3.0). In the document, the G3i, G3r, and G3s switches are referred to generically as G3. Any difference between the switches are explained in the text.

The document includes the following information:

• Switch integration planning strategies

• Switch integration required hardware installation instructions

• Switch integration software installation instructions

• System 75, DEFINITY G1, and DEFINITY G3 administration instructions

• Acceptance test procedures

• Cut-to-Service procedures

• Troubleshooting guide

The document contains information only for the System 75, DEFINITY G1, and DEFINITY G3 integration with AUDIX Voice Power. If you have another type of switch, refer to the switch integration document for that switch.

INTENDED AUDIENCES

This document is designed primarily for the on-site AT&T services technician and customer technical personnel. Secondary audiences include the AT&T personnel shown in the following list.

• ﬁeld support

• the Technical Service Center (TSC)

• provisioning project managers

• the Sales and Technical Resource Center (STRC)

• helpline personnel

• factory assemble, load, and test (ALT) personnel

ix

x About This Document

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PREREQUISITE SKILLS OR KNOWLEDGE

Typical readers should understand AT&T computer systems, switches, and hardware and software installation procedures. To effectively use the document, users of the document should complete an AT&T AUDIX Voice Power system installation training course.

DOCUMENT ORGANIZATION

• Chapter 1, Prerequisites, explains the AUDIX Voice Power system R3.0 conﬁguration and includes a

component connectivity diagram that shows you each component in the conﬁguration. The chapter also contains a hardware and software component checklist.

• Chapter 2, Switch Integration Planning, helps you plan, track, and record the switch integration. The

chapter includes instructions for completing switch integration worksheets that you use throughout the document as you complete the integration.

• Chapter 3, Hardware Installation, describes the installation of the DCP board, cables to the switch, and

cables to the AUDIX Voice Power system R3.0.

• Chapter 4, Software Installation, contains instructions for installing the AUDIX Voice Power system

R3.0 software required to integrate the system with a System 75, DEFINITY G1, and DEFINITY G3 switch.

• Chapter 5, AUDIX Voice Power R3.0 Switch Parameters, contains instructions for administering an

AUDIX Voice Power system R3.0 to integrate with the switch. The chapter includes instructions for setting the message waiting lamp parameters, setting the switch interface parameters, and associating the application and the switch interface.

• Chapter 6, System 75 and DEFINITY G1 Switch Administration, contains information and instructions

for administering a System 75 and DEFINITY G1 switch to work with an AUDIX Voice Power system R3.0.

• Chapter 7, DEFINITY G3 Switch Administration, contains information and instructions for

administering a DEFINITY G3i, a DEFINITY G3r, and a DEFINITY G3s switch to work with an AUDIX Voice Power system R3.0.

• Chapter 8, Acceptance Tests, provides instructions for the switch administration you must perform

before you can continue with the acceptance tests.

• Chapter 9, Cut-to-Service, provides instructions for the switch administration you must perform before

you can continue with cut-to-service.

The document also includes a list of common abbreviations, a glossary, and an index.

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About This Document xi

HOW TO USE THIS DOCUMENT

This document provides information you need to know when integrating a System 75, DEFINITY G1, or DEFINITY G3 switch with an AUDIX Voice Power system R3.0. Use this document along with the following documents:

• 6386/33 and 6386/25 Voice Processing Hardware Installation (585-310-111)

• AUDIX Voice Power System R3.0 Software Installation (585-310-115)

• AUDIX Voice Power System Upgrade Instructions (585-310-116)

Do not perform any tasks in this document until you complete the required tasks in the installation or upgrade documents.

CONVENTIONS USED IN THIS DOCUMENT

The document uses the following typographic conventions.

• Rounded boxes represent terminal keys that you must press.

Example: Press ENTER shows you an instruction to press the enter, carriage return, or equivalent key.

• Square boxes represent phone pad keys that you must press.

Example: Press 0 shows you an instruction to press zero.

• The word enter means to type a value and press ENTER

Example: Enter y to continue.

instructs you to type y and press ENTER .

• A rounded box that contains two or more words separated by hyphens represents two or three keys that

you press at the same time. To use these keys, you hold down the ﬁrst key while pressing the second key and, if appropriate, the third key.

Example: Press ALT-d . shows you an instruction to press and hold ALT while typing the letter d.

• Typewriter-style constant-width type represents information you see displayed on your terminal screen,

including screen displays, ﬁeld names, prompts, and error messages. Constant-width bold type represents information you must enter from your keyboard.

Example: At the Login ID? prompt, enter snowfox

• Italic type represents variables that the system supplies or that you must supply.

Example: Your file ﬁlename is formatted incorrectly. shows you a generic error message displayed on the screen that would include one of your ﬁlenames.

xii About This Document

________________________________________________________________________________________________

TRADEMARKS AND SERVICE MARKS

The document mentions the following trademarked products.

• AUDIX is a registered trademark of AT&T.

• Voice Power is a trademark of AT&T.

• DEFINITY Communications System is a registered trademark of AT&T.

• INTEL is a registered trademark of Intel Corporation.

• UNIX is a registered trademark of UNIX System Laboratories Inc.

RELATED RESOURCES

In addition to this document, you may need to reference the following documents.

• 6386/33 and 6386/25 Voice Processing Hardware Installation (585-310-111)

• AUDIX Voice Power System R3.0 Software Installation (585-310-115)

• AUDIX Voice Power System Upgrade Instructions (585-310-116)

• AUDIX Voice Power System Release 3.0 Installation Checklist (585-310-112)

• AUDIX Voice Power System Release 3.0 Maintenance (585-310-113)

• AUDIX Voice Power System Release 3.0 Administration (585-310-532)

• AUDIX Voice Power System Release 3.0 Planning (585-310-602)

HOW TO MAKE COMMENTS ABOUT THIS DOCUMENT

Behind the title page of this document you can ﬁnd Reader Comment cards. While we have tried to make this document ﬁt your needs, we need your suggestions for improving the document and urge you to complete and return the reader comment card.

If the reader comment cards have been removed from this document, please send your comments to the following address.

AT&T Technical Publications Department Room 22-2C11 11900 North Pecos Street Denver, Colorado 80234

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1. Prerequisites

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This chapter describes the requirements for the AT&T System 75, DEFINITY Generic 1 (G1), and a DEFINITY Generic 3 (G3) switch integration with an AUDIX Voice Power system Release 3.0 (R3.0). The chapter includes a diagram and checklists that show the conﬁguration for the system. For more information on installing the AUDIX Voice Power system R3.0 hardware and software, refer to 6386/33

and 6386/25 Voice Processing Hardware Installation (585-310-111) and AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

Switch integration refers to the sharing of information between a voice mail system and a switch in order to provide a seamless interface to callers and subscribers. A fully integrated voice mail system answers each incoming phone call with information taken directly from the switch. To create an integrated environment for the AUDIX Voice Power system R3.0 and an AT&T System 75, a DEFINITY G1, or a DEFINITY G3, AT&T uses a Digital Communications Protocol (DCP) interface between the switch and the AUDIX Voice Power system. The DCP link transfers digital call information, such as called party and calling party information, to the AUDIX Voice Power system. Analog voice information is transferred through analog telephone lines connected to the switch and the AUDIX Voice Power system.

Before you connect the switch to the AUDIX Voice Power system, you must conﬁrm that you have all required hardware and software integration components. Use the diagrams, checklists, and descriptions in this chapter to conﬁrm that you have all required integration components.

1-1

1-2 Prerequisites

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SAFETY CONSIDERATIONS

CAUTION

To prevent damage to the equipment and yourself, read and use the following precautions:

Electronic equipment can be damaged by electrostatic discharge. Do not touch any electronic component unless you are properly grounded.

• Familiarize yourself with the procedures necessary to prevent electrostatic damage to equipment.

• Shut off all power and remove all cables from equipment.

• Properly ground a work mat and wrist strap.

• Place the equipment on the work mat.

• Place the grounded wrist strap on your bare wrist. The wrist strap must contact your bare skin directly.

Do not wear the wrist strap over your clothes.

FACTORY ASSEMBLED SYSTEMS

If your customer ordered the complete hardware platform, an AT&T 6386 WGS with the AUDIX Voice Power R3.0 package, the AT&T factory ships the 6386 WGS to the site with most of the hardware and software assembled, loaded, and tested (ALT). The factory identiﬁes ALT systems by placing an orange sticker over the door of the ﬂoppy disk drive. The sticker indicates that you do not need to reload the software.

Before beginning the installation, look for the ALT sticker. If you see the sticker, verify that the system contains the hardware and software for your conﬁguration as described later in this chapter. If the hardware and software are installed, do not perform the installation tasks for the hardware and software. Perform all tasks not completed during ALT, such as connecting the voice and data lines and setting up and cabling the peripherals. Use the AUDIX Voice Power System Release 3.0 Installer’s Checklist (585-310-112) to make sure you complete all necessary tasks.

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AUDIX VOICE POWER R3.0 CONFIGURATION DIAGRAM

The AUDIX Voice Power system R3.0 connects to the System 75, DEFINITY G1, and DEFINITY G3 switches through the DCP link. Figure 1-1 shows you the connection between the AUDIX Voice Power system and the switch. Use the connectivity diagram to understand how the system components connect. Each item in the connectivity diagram is identiﬁed in the component checklists on the following pages. Use the component checklists to make sure you have all required components.

Prerequisites 1-3

DIGITAL PORT

SYSTEM 75, DEFINITY G1,

DEFINITY G3i, DEFINITY G3r,

OR DEFINITY G3s

ANALOG

PORTS

FEMALE CONNECTIVITY

MALE CONNECTIVITY

WIRE

HOUSE

WIRE

103A

=

103A

MODEM

8-WIRE

MODULAR

884A

MODEM

CABLE

PRINTER

CABLE

DCP CARD

VDC

6386 PC

AUDIX VOICE POWER

IVP4 CARD(s)

(4 PORTS)

COM 1 (RS232)

PARALLEL PORT

PRINTER

Figure 1-1. Connectivity Diagram for the System 75, DEFINITY G1, and G3 Switches

1-4 Prerequisites

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COMPONENT CHECKLISTS

The following checklists identify the components required for the AUDIX Voice Power system R3.0 integration with a System 75, DEFINITY G1, or DEFINITY G3 switch. Compare the components that you have on site with the checklists to make sure you have everything required for the installation. The checklists contain each AUDIX Voice Power system component and list a Price Element Code (PEC) for each component. You can use the PECs to order systems, upgrades, and additions. Some PEC descriptions include comcodes or J-drawing numbers used by AT&T Services personnel when required. For a complete list of PECs, refer to AUDIX Voice Power System Release 3.0 Planning (585-310-602).

AUDIX Voice Power Release 3.0 Base Operating System Software

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PEC Comcode/J-Drawing Description

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

6950-BD1 UNIX 3.2.2

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AUDIX Voice Power Release 3.0 Hardware

 



 



 



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PEC Comcode/J-Drawing Description

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

6950-DB1 6386/25 without disk

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

6950-DC1 6386/33 with 300MB disk



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69595 300MB disk

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

69581 2MB RAM SIM Modules

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 

8302-101 DCP card for System 75, DEFINITY G1, and DEFINITY G3

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

8304-IV4 4 port card

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

69587 VDC600 card



_ ______________________________________________________________________________________ 

          



          



AUDIX Voice Power Release 3.0 Peripherals

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PEC Comcode/J-Drawing Description

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

69579 Monochrome Monitor

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

69586 Color Monitor



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6951-417 NCR parallel printer

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

6950-EB1 Printer cable

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 

63183 Hayes Smartmodem OPTIMA 2400

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

2721-28E Modem cable

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        



        



          



        



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Prerequisites 1-5

AUDIX Voice Power Release 3.0 Kits

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PEC Comcode/J-Drawing Description

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

1228-300 AUDIX Voice Power R3.0 Application Kit

          

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

1228-302 AUDIX Voice Power Upgrade R2.1.1/R3.0

          

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

1228-303 AUDIX Voice Power Upgrade R2.0/R3.0 with System 75/G1/G3

           _ ______________________________________________________________________________________

 

1228-304 AUDIX Voice Power R3.0 Switch Integration for System

    

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  

J1P287TB-1 List 2 IVPSS R3.0 Software



J1P287TB-1 List 1 AUDIX Voice Power(tm R3.0 Application Software

 

J1P287TB-1 List 3 AUDIX Voice Power(tm R3.0 Speech Software



106810880 6386/33 and 6386/25 Voice Processing Hardware Installation



106856503 AUDIX Voice Power System R3.0 Software Installation



106810898 AUDIX Voice Power System R3.0 Installer’s Checklist



106841513 AUDIX Voice Power System R3.0 Maintenance

 

601306004 IVP4 Circuit pack, cords, manual



106435878 AUDIX Voice Power Video and Workbook

 

J1P287TB-1 List 2 IVPSS R3.0 Software

 

J1P287TB-1 List 1 AUDIX Voice Power(tm R3.0 Application Software



J1P287TB-1 List 3 AUDIX Voice Power(tm R3.0 Speech Software



J1P287TB-1 List 15 AUDIX Voice Power(tm R2.1.1 to R3.0 Upgrade Software



106810880 6386/33 and 6386/25 Voice Processing Hardware Installation



106856503 AUDIX Voice Power System R3.0 Software Installation

 

106810898 AUDIX Voice Power System R3.0 Installer’s Checklist



106841513 AUDIX Voice Power System R3.0 Maintenance



406014951 300MB disk drive

  

J1P287TB-1 List 2 IVPSS R3.0 Software



J1P287TB-1 List 1 AUDIX Voice Power(tm R3.0 Application Software



J1P287TB-1 List 3 AUDIX Voice Power(tm R3.0 Speech Software



J1P287TB-1 List 5 AUDIX Voice Power(tm R2.0 to R3.0 Upgrade Software



106810880 6386/33 and 6386/25 Voice Processing Hardware Installation

 

106856503 AUDIX Voice Power System R3.0 Software Installation



106810898 AUDIX Voice Power System R3.0 Installer’s Checklist



106841513 AUDIX Voice Power System R3.0 Maintenance



406014951 300MB disk drive

   

J1P287TB-1 List 7 System 75/G1/G3 Switch Integration Software



106810849 AUDIX Voice Power System R3.0 Switch Integration to

 



                                       

75/G1/G3

  

System 75, DEFINITY G1 and DEFINITY G3



                                           



Continued on the next page.

1-6 Prerequisites

________________________________________________________________________________________________

AUDIX Voice Power Release 3.0 Kits (continued)

_ ______________________________________________________________________________________ 

PEC Comcode/J-Drawing Description

_ ______________________________________________________________________________________



1228-306 AUDIX Voice Power Upgrade R2.1.1/R3.0

        

_ ______________________________________________________________________________________ 

1228-307 AUDIX Voice Power Upgrade R2.0/R3.0

         

_ ______________________________________________________________________________________ 

  

J1P287TB-1 List 2 IVPSS R3.0 Software



J1P287TB-1 List 1 AUDIX Voice Power(tm R3.0 Application Software

 

J1P287TB-1 List 3 AUDIX Voice Power(tm R3.0 Speech Software



J1P287TB-1 List 15 AUDIX Voice Power(tm R2.1.1 to R3.0 Upgrade Software



106810880 6386/33 and 6386/25 Voice Processing Hardware Installation



106856503 AUDIX Voice Power System R3.0 Software Installation



106810898 AUDIX Voice Power System R3.0 Installer’s Checklist

  

J1P287TB-1 List 2 IVPSS R3.0 Software



J1P287TB-1 List 1 AUDIX Voice Power(tm R3.0 Application Software



J1P287TB-1 List 3 AUDIX Voice Power(tm R3.0 Speech Software

 

J1P287TB-1 List 5 AUDIX Voice Power(tm R2.0 to R3.0 Upgrade Software



106810880 6386/33 and 6386/25 Voice Processing Hardware Installation



106856503 AUDIX Voice Power System R3.0 Software Installation



106810898 AUDIX Voice Power System R3.0 Installer’s Checklist



106841513 AUDIX Voice Power System R3.0 Maintenance



                     



                     



AUDIX Voice Power Release 3.0 Documentation

_ ______________________________________________________________________________________ 

Select Code PEC Comcode Description

_ ______________________________________________________________________________________



585-310-202 106810856 AUDIX Voice Power System R3.0 System and Feature Description



585-310-013 106810864 AUDIX Voice Power System R3.0 Documentation Guide

_ ______________________________________________________________________________________

 

585-310-602 106810872 AUDIX Voice Power System R3.0 Installation Planning



585-310-111 106810880 6386/33 and 6386/25 Voice Processing Hardware Installation



585-310-115 106856503 AUDIX Voice Power System R3.0 Software Installation



585-310-116 106857840 AUDIX Voice Power System Upgrade Instructions



585-310-112 106810898 AUDIX Voice Power System R3.0 Installer’s Checklist

 

585-310-113 106841513 AUDIX Voice Power System R3.0 Maintenance

_ ______________________________________________________________________________________



585-310-532 106810922 AUDIX Voice Power System R3.0 Administration



585-310-711 106810930 AUDIX Voice Power System R3.0 Portable User’s Guide



585-310-712 106810948 AUDIX Voice Power System R3.0 Quick Reference

 

585-310-713 106810955 AUDIX Voice Power System R3.0 Artwork Package



585-310-714 106810963 AUDIX Voice Power System R3.0 Wallet Card



585-310-715 106810971 AUDIX Voice Power System R3.0 Business Card Sticker

_ ______________________________________________________________________________________



585-310-203 70716 106810849 AUDIX Voice Power System R3.0 Switch Integration to System

 

_ ______________________________________________________________________________________ 

                    



                    



                    

75, DEFINITY G1, and DEFINITY G3



                    



_ ______________________________________________________________________________________

Prerequisites 1-7

Documentation Advance Shipment Kit

_ ______________________________________________________________________________________ 

PEC Comcode Description

_ ______________________________________________________________________________________



70700 Documentation Advance Shipment Kit

          

_ ______________________________________________________________________________________ 

  

106810856 AUDIX Voice Power System R3.0 System and Feature Description



106810864 AUDIX Voice Power System R3.0 Documentation Guide

 

106810872 AUDIX Voice Power System R3.0 Installation Planning



106810922 AUDIX Voice Power System R3.0 Administration



106810930 AUDIX Voice Power System R3.0 Portable User’s Guide



106810948 AUDIX Voice Power System R3.0 Quick Reference



106810955 AUDIX Voice Power System R3.0 Artwork Package

 

106810963 AUDIX Voice Power System R3.0 Wallet Card



106810971 AUDIX Voice Power System R3.0 Business Card Sticker



            



            



1-8 Prerequisites

________________________________________________________________________________________________

_ ______________________________________________________________________________________

2. Switch Integration Planning

_ ______________________________________________________________________________________

Before you implement the System 75, DEFINITY G1, or DEFINITY G3 switch integration with an AUDIX Voice Power system R3.0, you must plan the process. This chapter provides worksheets and information to help you plan and record the integration. You use the worksheets later to complete the switch integration process. The planning and worksheets in this chapter must be completed by the customer before the AUDIX Voice Power system R3.0 installation.

Some of the information in this chapter may have been collected during the completion of AUDIX Voice Power System Release 3.0 Planning (585-310-602). You may be referred to the planning document to verify that you have collected the information or to copy information. By completing the worksheets you collect the following information:

• analog channel extensions

• DCP extension

• acceptance test coverage path number

• cut-to-service coverage path number

• test subscriber extensions

• code to light message waiting lamps

• code to extinguish message waiting lamps

Continue with the instructions on the next page to plan the switch integration.

2-1

2-2 Switch Integration Planning

________________________________________________________________________________________________

ANALOG CHANNEL EXTENSIONS

The AUDIX Voice Power system R3.0 receives speech from the switch over analog voice channels. Each channel has an assigned service on the AUDIX Voice Power system. For example, if a subscriber calls the AUDIX Voice Power number and accesses voice mail, the subscriber dialed an extension for a channel connected to the voice mail service.

During the switch administration process, you must administer the extensions assigned to the channels. In Appendix A of AUDIX Voice Power System Release 3.0 Planning (585-310-602), you completed a PBX worksheet. The PBX worksheet had you identify the channel extensions and record the extensions on Table A-3. You must use the information you recorded on the table as you complete the switch administration procedures in this document. Worksheet A duplicates Table A-3 in the planning document. Copy the information from the planning document onto worksheet A to avoid referencing two documents during the switch administration procedures.

Worksheet A: Channels/PBX Extensions/Services

_ ___________________________________________________ 

Channel Number PBX Extension Service

_ ___________________________________________________



_ ___________________________________________________ 



_ ___________________________________________________

  

_ ___________________________________________________ 

 _ ___________________________________________________

  

_ ___________________________________________________

  _ ___________________________________________________

  

_ ___________________________________________________

  

_ ___________________________________________________ 

 _ ___________________________________________________

  

_ ___________________________________________________

  _ ___________________________________________________

  

_ ___________________________________________________

  

_ ___________________________________________________ 

0

1

2

3

4

5

6

7

8

9

10

11

                                



                                



                                



_ ______________________________________________________________________________________

Switch Integration Planning 2-3

DCP EXTENSION

The AUDIX Voice Power system R3.0 communicates with the switch through the DCP link. During the switch administration process, you must set up a digital station for the DCP link. To set up the link, you must select an extension for the DCP station. Select an extension currently unassigned on the switch that ﬁts into the dial plan. Do not use the extension for a subscriber station. To view a list of assigned stations use the list station command on the switch. Once you determine the extension you want to use for the DCP station, record the extension on line 1 of worksheet B, Switch Integration Information.

Worksheet B: Switch Integration Information

_ ____________________________________________________________ 

Line # Information Type Value

_ ____________________________________________________________



_ ____________________________________________________________ 



_ ____________________________________________________________

  

_ ____________________________________________________________ 

 _ ____________________________________________________________

   

_ ____________________________________________________________

   

_ ____________________________________________________________

   

_ ____________________________________________________________ 

  _ ____________________________________________________________ 

  

1. DCP extension:

  

2. Acceptance Test coverage path number

 

3. Cut-to-service coverage path number

  

4. Test subscriber 1 extension: __________

 

Test subscriber 1 name:

 

5. Test subscriber 2 extension: __________

 

Test subscriber 2 name:

 

6. Code to Light:



(Leave Word Calling Send a Message)

 

7. Code to Extinguish:

 

(Leave Word Calling Cancel a Message)



                        

COVERAGE PATH NUMBERS

When a subscriber dials the AUDIX Voice Power phone number and calls the system, the switch needs to know where to send the call. You use a coverage path to instruct the switch where to "cover" or send the call. For the AUDIX Voice Power system, the coverage path sends the call over the DCP link. To establish the coverage path, you must select a coverage path number for acceptance tests and a coverage path number for the cut-to-service process.

Acceptance tests are procedures that use test subscribers to test the setup of the system. Coverage path numbers can be from 1 to 99. For acceptance test, select an unused number. If you use an existing coverage path number, you may disrupt subscriber service. Once you determine the acceptance test coverage path number, write the number on line 2 of worksheet B, Switch Integration Information.

2-4 Switch Integration Planning

________________________________________________________________________________________________

The cut-to-service process provides AUDIX Voice Power service to all subscribers. To cut subscribers into service, you change the coverage path for each AUDIX Voice Power subscriber. When you select a coverage path for the cut-to-service process, look at the coverage path assigned to the subscribers that will have AUDIX Voice Power service. Select the coverage path number assigned to the majority of the subscribers. By using the existing coverage path, you do not have to change each subscriber station. Instead, you change the existing coverage path by setting the ﬁrst coverage point to the DCP extension. For example, if you have 100 subscribers identiﬁed to receive AUDIX Voice Power service and 75 of the subscribers have 1 assigned as the coverage path, use 1 as the AUDIX Voice Power coverage path. Once you determine the cut-to-service coverage path number, write the number on line 3 of worksheet B, Switch Integration Information.

TEST SUBSCRIBER EXTENSIONS

To perform the acceptance test procedures, you must administer two test subscribers on the switch. In Appendix A of AUDIX Voice Power System Release 3.0 Planning (585-310-602), you completed a PBX worksheet. The PBX worksheet had you identify two test subscriber names and extensions and record the information on Table A-4. You must use the information you recorded on the table as you complete the switch administration procedures in this document. You can copy the information from the planning document onto worksheet B to avoid referencing two documents during the switch administration procedures. Record the test subscriber names and extensions on lines 4 and 5 of worksheet B, Switch Integration Information.

FEATURE ACCESS CODES

For the AUDIX Voice Power system to operate message waiting lamps properly, you need to determine the Feature Access Codes (FAC) used on the switch to light and extinguish the message waiting lamps. You need to ﬁnd the the codes for the following two parameters:

• Leave Word Calling Send a Message - The AUDIX Voice Power system R3.0 uses this value for the

Code to Light parameter.

• Leave Word Calling Cancel a Message - The AUDIX Voice Power system R3.0 uses this value for the

Code to extinguish parameter.

To ﬁnd the values assigned for the two FAC, use the display feature-access-codes on the switch. You may need to use the PAGE or NEXT PAGE key to ﬁnd the codes. Once you ﬁnd the Code to Light value, record the value on line 6 of worksheet B, Switch Integration Information. Record the Code to Extinguish value on line 7 of the worksheet.

_ ______________________________________________________________________________________

Switch Integration Planning 2-5

TRUNK LINE NAMES

A trunk line is a telephone communication path or channel between two points, one of the paths usually being the local telephone company central ofﬁce or switching center. You can use a trunk line to provide subscribers with access to the AUDIX Voice Power system from outside your location. If you use a trunk line for AUDIX Voice Power system outside access, administer the trunk to have the same extension as the inside system number. For example, if subscribers dial extension 1212 from their desks to access the AUDIX Voice Power system, the outside trunk should have the same last four digits, such as 555-1212.

Each trunk is administered at the TRUNK ADMINISTRATION screen on the System 75, DEFINITY G1, or DEFINITY G3 switch and has a name that identiﬁes the trunk. The AUDIX Voice Power system accepts trunk names from the switch that are at least 34 characters in length. If the system receives a trunk name less than 34 characters, the system generates an error. You can administer the AUDIX Voice Power system to accept speciﬁc trunk names less than 34 character. Certain conditions can occur for which you need to administer a less than 34 character trunk name, such as those shown in the following list.

• Administer the name of any trunk that terminates at an attendant console. This allows attendants to

transfer callers directly to the voice mail system.

• Administer the trunk names Conference and Conference 2, used for a two party conference call

when the two party call attempts to call a third party.

To set up the AUDIX Voice Power system R3.0 outside access trunk, contact your local phone company. After the phone company sets up the trunk line, administer the trunk on your switch. Name the trunk OUTSIDE CALL and terminate the trunk at the DCP extension, listed on worksheet B. Record the AUDIX Voice Power system trunk number and name on worksheet C, Trunk Line Administration. Record the trunk names and numbers of any less than 34 character trunk on worksheet C. In Chapter 5, AUDIX Voice Power R3.0 Switch Parameters, you administer the trunk names on the AUDIX Voice Power system.

If you use a non-integrated service instead of the AA+CA+VM or CA+VM services, you

NOTE

may want to use a separate trunk line and create a hunt group for the service. Record the trunk number and name on worksheet C. For example, you decide to use three channels for the auto_attend non-integrated service and access the service through a separate telephone number. Create a hunt group for the three channels. Use a trunk line for the separate number and terminate the trunk at the auto_attend hunt group extension.

2-6 Switch Integration Planning

________________________________________________________________________________________________

Worksheet C: Trunk Line Administration

_ ______________________________________________________________________________________ 

Trunk Number Trunk Name Description and Purpose

_ ______________________________________________________________________________________



_ ______________________________________________________________________________________ 



_ ______________________________________________________________________________________

  

_ ______________________________________________________________________________________ 

 _ ______________________________________________________________________________________

  

_ ______________________________________________________________________________________

  _ ______________________________________________________________________________________

  

_ ______________________________________________________________________________________

  

_ ______________________________________________________________________________________ 

 _ ______________________________________________________________________________________

  

_ ______________________________________________________________________________________

  _ ______________________________________________________________________________________ 

                           

_ ______________________________________________________________________________________

3. Hardware Installation

_ ______________________________________________________________________________________

This chapter contains instructions for installing AUDIX Voice Power system R3.0 hardware required to integrate with a System 75, DEFINITY G1, or DEFINITY G3 switch. Before you perform the tasks in this chapter, complete the required tasks in 6386/33 and 6386/25 Voice Processing Hardware Installation (585-310-111). Do not perform any tasks in this chapter until you complete the instructions in the installation document. This chapter only contains hardware installation instructions for hardware required to connect the AUDIX Voice Power system to the switch. Refer to the installation document for instructions on other AUDIX Voice Power system components.

As you install the switch integration hardware, you must complete the following tasks.

• Install the DCP board

• Replace the cover

• Connect the digital lines to the DCP board

The instructions in this chapter include the installation of the Digital Communications

NOTE

Continue with the instructions on the next page to install the hardware.

Protocol (DCP) board. Other AT&T documents may refer to the board as the PC/PBX Expansion board. Both names refer to the same board.

3-1

3-2 Hardware Installation

________________________________________________________________________________________________

INSTALL THE DCP BOARD

The Digital Communications Protocol (DCP) board provides a communication link between the AUDIX Voice Power system and the switch. You must install the board in the AUDIX Voice Power computer. Use the following procedures to install the board.

1. Check the ROM and RAM jumpers on the DCP board. The jumpers should match the diagram shown in Figure 3-1.

R

O

A

M

PHONE

LINE

OTHER

Figure 3-1. DCP Board ROM and RAM Jumper Location

2. Select a 16 or 32 bit slot for the installation of the DCP board. On a desktop model, use a slot as far to the left as possible. On a ﬂoor model, use a slot as for to the rear as possible.

3. Remove the screw from the metal cover of the expansion slot you selected. Do not discard the screw. You must use the screw to secure the DCP board.

4. Lift out the metal cover as shown in Figure 3-2.

Figure 3-2. Removing the Expansion Slot Cover

_ ______________________________________________________________________________________

Hardware Installation 3-3

5. Hold the DCP board by the edges and insert the board into the slot as shown in Figure 3-3. Check that the DCP board bracket is at the back of the chassis (top of the chassis for ﬂoor models)

and ﬁts into the space left by the slot cover. Align the connector edge of the board with the socket on the adapter board. The front edge of the board ﬁts in the alignment guide attached near the front (bottom on ﬂoor models) of the WGS enclosure.

Figure 3-3. Inserting the DCP Board into a 6386/25 Expansion Slot

6. When you properly seat the DCP board in the expansion slot, press down evenly on the board edges to ensure a solid connection.

7. Secure the DCP board in the chassis by using the expansion slot cover screw.

Continue with the next section, Replacing the Cover.

3-4 Hardware Installation

________________________________________________________________________________________________

REPLACING THE COVER

You must replace the cover on the AUDIX Voice Power computer. Refer to Appendix A,

Removing/Replacing the Computer Cover, in 6386/33 and 6386/25 Voice Processing Hardware Installation (585-310-111) for instructions.

Once you have replaced the cover on the computer, continue with the next section, Connecting Digital Lines to the DCP Board.

CONNECTING DIGITAL LINES TO THE DCP BOARD

After you install the DCP board and replace the cover on the computer, you must connect the DCP board to the switch. The instructions in this section describes how to cable the data lines from the DCP board to a connect block. You must also install wiring from the connect block to the appropriate digital port on a System 75, DEFINITY G1, or DEFINITY G3 switch.

1. Connect one end of the digital phone line to the LINE jack on the DCP board.

2. Insert the free end of the line into a connect block.

3. Insert a digital line in the open end of the connect block.

4. Connect the free end of the digital line directly to a digital port on the System 75, DEFINITY G1, or DEFINITY G3 switch.

5. Once you connect the digital line to the switch, write the digital port number on the following line. You use the port number during the switch administration process.

_ ___________

Port Number: _________

_ ___________

Return to Connecting Voice Lines to IVP4 Boards in Chapter 4, Making System Connections, in 6386/33 and 6386/25 Voice Processing Hardware Installation (585-

310-111) for instructions.

_ ______________________________________________________________________________________

4. Software Installation

_ ______________________________________________________________________________________

The AUDIX Voice Power Switch Integration Software for AT&T System 75 or DEFINITY G1, or DEFINITY G3 PBX contains the driver for the DCP board and all software required to integrate the AUDIX Voice Power system R3.0 with a System 75, DEFINITY G1, or DEFINITY G3 switch. The software should be installed only by AT&T authorized and trained personnel or by the system administrator.

Do not install the software until you complete the PBX Worksheet in Appendix A, Planning Worksheets, of AUDIX Voice Power System Release 3.0 Planning (585-310-602). You use the information on the worksheet as you install the switch integration software. Before you install the switch integration software, install all AUDIX Voice Power software as instructed in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115). When you have completed the planning process, continue with the instructions on the next page.

4-1

4-2 Software Installation

________________________________________________________________________________________________

INSTALL THE SWITCH INTEGRATION SOFTWARE

1. Enter root at the Console Login prompt to log in as the AUDIX Voice Power administrator. The system responds with the Password prompt.

2. Press ENTER .

3. The system responds with the UNIX system prompt (#).

4. Enter installpkg at the UNIX system prompt (#). The system responds with the following prompt:

Confirm Please insert the floppy disk. If the program installation requires more than one floppy

disk, be sure to insert the disks in the proper order, starting with disk number 1. After the first floppy disk, instructions will be provided for inserting the remaining floppy disks.

Strike ENTER when ready or ESC to stop.

5. Insert the AUDIX Voice Power Switch Integration Software for AT&T System 75 or DEFINITY G1 or G3 PBX diskette in the ﬂoppy drive and press ENTER .

After a series of informational messages, the system responds with the following prompt:

Choose the release number of the switch to which this package is to interface:

1. R1V1

2. R1V2

3. R1V3

4. R1V4 (or Definity G1)

5. R1V5 (or Definity G3)

Enter your choice (1,2,3,4,5 or h for help):

6. Find the version of the switch you have and enter the number shown beside the version. Refer to the PBX Worksheet in Appendix A, Planning Worksheets, of AUDIX Voice Power System Release 3.0 Planning (585-310-602) to ﬁnd the version of the switch.

Depending on the switch type you select, you see a message conﬁrming your selection and providing further instructions. For example, if you select version R1V5, you see the following message on the screen:

You have selected System 75 software version R1V5. Be sure you have the updated version of this software to avoid problems with your multi-appearance stations.

Read the message and proceed to the next step.

_ ______________________________________________________________________________________

Software Installation 4-3

7. The system begins to rebuild the UNIX operating system and displays the following messages on the screen:

Switch Package associated with AUDIX Voice Power 3.0

The UNIX Operating System will now be rebuilt. This will take approximately 2 minutes. Please wait.

The UNIX kernel has been rebuilt. You may now remove the floppy disk. Confirm To complete the install/remove process a shutdown is now

being initiated automatically. Make sure your floppy drive is empty. If you are

installing or removing controller boards, you may power down the system after the shut down is completed.

Strike ENTER when ready or ESC to stop.

8. Remove the diskette from the ﬂoppy disk drive.

9. Press ENTER to begin the system shutdown. The system responds with several informational messages. At the end of the shutdown process, the

system displays following prompt:

The system is down. Reboot the system now.

10. Press Ctrl-Alt-Del simultaneously or press the reset button to reboot the system. When the system completes the reboot, the system returns you to the Console Login prompt.

Return to the heading Verifying the Software Installation in Chapter 6, of AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

4-4 Software Installation

________________________________________________________________________________________________

CHANGING THE SWITCH TYPE

If you have an ALT system, the switch type was set at the factory. If the switch type is not correct, you can change the setting by using the /dcp/bin/switch utility. You also may have to change the setting after installing a software update on the switch. Do not change the switch type unless the switch type is incorrect. Use the instructions in this section to change the switch type.

1. Enter root at the Console Login prompt to log in as the AUDIX Voice Power administrator. The system responds with the Password prompt.

2. Press ENTER .

3. The system responds with the UNIX system prompt (#).

4. Enter /dcp/bin/switch at the UNIX system prompt (#). The system responds with the following prompt:

Choose the release number of the switch to which this package is to interface:

1. R1V1

2. R1V2

3. R1V3

4. R1V4 (or Definity G1)

5. R1V5 (or Definity G3)

Selection (1-5) [press <Enter> for <current switch type> or h for help]:

The message tells you the type of switch currently assigned to the system. In the example message above, the switch type would appear in the <current switch type> ﬁeld.

5. Enter the number shown beside the appropriate switch version. Depending on the switch type you select, you see a message conﬁrming your selection and providing

further instructions. For example, if you select version R1V5, you see the following message on the screen:

You have selected System 75 software version R1V5 (or Definity G1). Be sure you have the updated version of this software to avoid problems with your multi-appearance stations.

Read the message and proceed to the next step.

6. Depending on the switch type selected, the system may stop. If the system stops, you see a message on the screen indicating that the system has stopped. Start the system.

You have completed the switch type change procedure. If you are performing an AUDIX Voice Power system R3.0 installation, return to the heading Verifying the Software

Installation in Chapter 6, of AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

5. AUDIX Voice Power R3.0 Switch Parameters

_ ______________________________________________________________________________________

This chapter contains administration information for integrating an AUDIX Voice Power system R3.0 with the System 75, DEFINITY G1, or DEFINITY G3 switch. The AUDIX Voice Power system needs to know speciﬁc information about the switch, for example whether to activate message waiting lamps and the type and length of the disconnect. This chapter includes instructions for the following procedures:

• setting the message waiting lamp parameters

• administering the switch interface package and trunks

• setting the switch interface parameters

• associating the application and the switch interface

Continue with the procedures on the next page to integrate an AUDIX Voice Power system R3.0 with the switch.

5-1

5-2 AUDIX Voice Power R3.0 Switch Parameters

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SET THE MESSAGE WAITING INDICATOR PARAMETERS

You need to instruct the AUDIX Voice Power system R3.0 if you want to activate the message waiting indicator option. If you plan to activate the message waiting indicator feature, you need to determine if you want the system to "refresh" or make sure the message waiting indicators are in the correct state. To use the refresh feature, you must set a time interval for the AUDIX Voice Power system to perform the sequential refresh process. Use the instructions in this section to set the message waiting indicator parameters.

1. Enter audix at the Console Login prompt.

2. Enter your password at the Password prompt. After you enter the password, you see the IVPSS 3.0 menu as shown in the following example.

IVPSS R3.0

AT&T FACE Voice System Administration Exit

3. Select the Voice System Administration option from the menu. After you select the option, you see the VOICE SYSTEM ADMINISTRATION menu as shown in the following

example.

Voice System Administration

Application Package Administration Configuration Management Reports Switch Interfaces System Monitor

4. Select the Switch Interfaces option from the menu. After you select the option, you see the SWITCH INTERFACES menu as shown in the following example.

Switch Interface

>Analog Interfaces

Data Interfaces

_ ______________________________________________________________________________________

AUDIX Voice Power R3.0 Switch Parameters 5-3

5. Select the Data Interfaces option from the menu. After you select the option, you see the DATA INTERFACES menu as shown in the following example.

Data Interfaces

>Application/Switch Interface Association

Message Waiting Lamp Parameters Switch Interface Package Administration

6. Select the Message Waiting Lamp Parameters option from theDATA INTERFACES menu. After you select the option, you see the MESSAGE WAITING LAMP PARAMETERS form as shown in the

following example.

Message Waiting Lamp Parameters

Allow Message Waiting Lamp Control? _ Y_ E_ S_

Allow Refresh? _ Y_ E_ S_

Refresh Interval: _ 9_ 0_

Code to Light: _______

Code to Extinguish: _______

7. Enter Y for yes or N for no in the Allow Message Waiting Lamp Control ﬁeld. The ﬁeld allows you to turn the message waiting lamp option on or off. If you enter NO, the system

does not update message waiting lamps. If you enter YES, the system updates message waiting lamps.

8. Enter Y for yes or N for no in the Allow Refresh ﬁeld. By turning the feature on, AUDIX Voice Power "refreshes" or makes sure the message waiting lamps

are in the correct state. Different types of telephones use different methods of turning message waiting lamps off and on. Refresh turns the lamp on again to make sure the lamp is in the correct state.

9. Enter a time, in seconds, in the Refresh Interval ﬁeld. The Allow Refresh feature selects one lamp at a time in a sequential method and performs the refresh

process. The Refresh Interval ﬁeld speciﬁes the amount of time to pause between each lamp refresh.

5-4 AUDIX Voice Power R3.0 Switch Parameters

________________________________________________________________________________________________

10. Enter the code for lighting the MWL in the Code to Light ﬁeld. The code is speciﬁc to the switch integrated with the AUDIX Voice Power system. Worksheet B in

Chapter 2, Switch Integration Planning, provides instructions for determining the code. Refer to worksheet B to locate the code.

11. Enter the code for turning off the MWL in the Code to Extinguish ﬁeld. The code is speciﬁc to the switch integrated with the AUDIX Voice Power system. Worksheet B in

Chapter 2, Switch Integration Planning, provides instructions for determining the code. Refer to worksheet B to locate the code.

12. When you ﬁnish entering the information, press SAVE to enter the information into the system. After you press the key, you see a conﬁrmation window as shown in the following example.

Information

Message waiting lamp parameters saved. Press any key to continue.

13. Press ENTER to exit the window and return to the DATA INTERFACES menu.

Proceed to the next section, Administer the Switch Interface Package.

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AUDIX Voice Power R3.0 Switch Parameters 5-5

ADMINISTER THE SWITCH INTERFACE PACKAGE

The AUDIX Voice Power system R3.0 needs to know the type of switch integration package used to connect with the switch. For a System 75, DEFINITY G1, or DEFINITY G3 system, you use the AT&T System 75 or DEFINITY G1/G3 Switch Integration package. After you specify the type of switch package, you must identify any trunk lines connected to the AUDIX Voice Power system. Use the following procedure to administer the switch integration package and identify the trunk lines.

1. Select the Switch Interface Package Administration option from the DATA INTERFACES menu.

After you select the option, you see the SWITCH INTERFACE PACKAGE ADMINISTRATION menu as shown in the following example.

Switch Interface Package Administration

AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION

2. Use the arrow keys to select AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION for the System 75, DEFINITY G1, or DEFINITY G3 switch.

Depending on your system conﬁguration, you may have more than one choice of switch interface packages. You also may see only one choice, AT&T System 75 or DEFINITY G1/G3 Switch Integration package.

3. After you select the option, press ENTER . After you press the key, you see the AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION form as

shown in the following example.

AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION

Trunk Name Description

The AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION form allows you to specify the names of any System 75, DEFINITY G1, or DEFINITY G3 trunk lines used to access the AUDIX Voice Power system. An AUDIX Voice Power system uses the trunk name information to properly integrate with the System 75, DEFINITY G1, or DEFINITY G3 switch. On worksheet C in Chapter 2, Switch Integration Planning, you listed all trunk lines used to access the AUDIX Voice Power system. You must enter each trunk line name into the AUDIX Voice Power system.

5-6 AUDIX Voice Power R3.0 Switch Parameters

________________________________________________________________________________________________

4. Press ADD to add a trunk name.

If you need to delete a trunk name, move the cursor to the trunk name and press

NOTE

REMOVE .

After you press ADD you see the ADD A TRUNK NAME form as shown in the following example.

Add a Trunk Name

Trunk Name: _______________

Description: _______________

5. Enter one of the trunk names listed on worksheet C in the Trunk Name ﬁeld.

6. Enter a description of the trunk in the Description ﬁeld.

7. Press SAVE to enter the information into the system. After you press the key, you see a conﬁrmation window as shown in the following example.

Information

Trunk names updated

8. Press ENTER to exit the conﬁrmation window and return to the AT&T SYSTEM 75 OR DEFINITY G1/G3

SWITCH INTEGRATION

form. The form contains the trunk name you entered as shown in the following

example.

AT&T SYSTEM 75 OR DEFINITY G1/G3 SWITCH INTEGRATION

Trunk Name Description DID Direct dial line

9. Repeat steps 4 through 8 for each trunk name listed on worksheet C.

10. When you ﬁnish entering the trunk information, press CANCEL twice to return to the DATA

INTERFACES

menu.

Proceed to the next section, Set the Switch Interface Parameters.

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AUDIX Voice Power R3.0 Switch Parameters 5-7

SET THE SWITCH INTERFACE PARAMETERS

AUDIX Voice Power R3.0 must know speciﬁc switch interface parameters to communicate with a System 75, DEFINITY G1, or DEFINITY G3 switch. The values for the parameters are set at the factory as the system defaults. Table 5.1 shows you the system default switch interface values.

Table 5-1. Switch Interface Parameter Values

_ _____________________________________________

NOTE

 

_ _____________________________________________

 

Switchhook Flash Duration 600



_ _____________________________________________

Parameter Default Value



Wink Disconnect Interval 300

 _ _____________________________________________

 

Signaling Type TT



_ _____________________________________________ 

You must set Signaling Type to TT (touch-tone dialing) for the system to operate correctly. If you set the ﬁeld to DP (dial-pulse dialing), the AUDIX Voice Power system R3.0 cannot dial the pound sign (#) or a star (*).

         



         



Although the parameters are set at the factory, you need to check the parameters to make sure they are correctly set. Use the following instructions to access the ANALOG INTERFACES form and check the parameters.

1. After completing the instructions in the last section, Administer the Switch Interface Package, you should see the DATA INTERFACES menu on the screen. Press CANCEL to exit the menu and return to the SWITCH INTERFACES menu as shown in the following example.

Switch Interface

>Analog Interfaces

Data Interfaces

2. Select the Analog Interfaces option from the menu. After you select the option, you see the ANALOG INTERFACES form as shown in the following example.

5-8 AUDIX Voice Power R3.0 Switch Parameters

________________________________________________________________________________________________

Analog Interfaces

AT&T System 75

Switch Hook Flash Duration _6 _0 _0 _

Wink Disconnect Interval _3 _0 _0 _

Type of Signaling _T _T _

Incoming Speech Volume _4 _0 _0 _0 _

Outgoing Speech Volume: _1 _0 _0 _0 _

Dial-Tone Training _Y _e _s _

Compare the values you see on the ANALOG INTERFACES form with the values shown in the example form above and in Table 5-1. Select one of the following options:

• If the values on the form match the values in the example and Table 5-1, proceed to step 7.

• If any value on the form does not match the value shown in the example or Table 5-1, continue

with the next step.

3. Use the arrow keys to move the cursor to the ﬁeld that contains a different value.

4. Enter the correct value in the ﬁeld. Use Table 5-1 and the example ANALOG INTERFACES form to enter all correct values.

The Incoming Speech Volume and the Outgoing Speech Volume ﬁelds are display only. You cannot change the information in the ﬁelds.

5. Press SAVE to enter the information into the system database. After you press the key, you see the following information window.

Information

In order for the Switch Interface Parameters to be effective, execute Stop Voice System. For Changes to Transfer Sequence to be effective, any installed applications must be re-installed.

Press <Enter> to continue.

6. Press ENTER to exit the information window and return to the SWITCH INTERFACES menu.

7. Press CANCEL to exit the menu and return to the VOICE SYSTEM ADMINISTRATION menu.

Proceed to the next section, Associate the Application and Switch Interface.

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AUDIX Voice Power R3.0 Switch Parameters 5-9

ASSOCIATE THE APPLICATION AND SWITCH INTERFACE

When you install the AUDIX Voice Power Switch Integration Software (for AT&T System 75 or DEFINITY G1 or G3 PBX) R3.0 software, the installation process automatically associates the switch integration

package with the AUDIX Voice Power system R3.0. By associating the software packages, the AUDIX Voice Power system R3.0 knows to use the System 75, DEFINITY G1, or DEFINITY G3 switch integration software to receive call information and complete transactions. Perform the procedure in this section only to verify that the system is associated with the software packages.

1. Select the Data Interfaces option from the SWITCH INTERFACES menu. After you select the option, you see the DATA INTERFACES menu as shown in the following example.

Data Interfaces

>Application/Switch Interface Association

Message Waiting Lamp Parameters Switch Interface Package Administration

2. Select the Application/Switch Interface Association option from the menu. After you select the option, you see the APPLICATION/SWITCH INTERFACE ASSOCIATION form as shown in

the following example.

Application/Switch Interface Association

Application: AUDIX Voice Power Switch Interface: _A _T _& _T __S _Y _S _T _E _M __7 _5 __o _r __D _E _F _I _N _I _T _Y __G _1 _/ _G _3 __S _w _i _t _c _h __I _n _t _e _g _r _a _t _i _o _n _

3. For a System 75, DEFINITY G1, or DEFINITY G3 integration, the Switch Interface ﬁeld must contain the following application name:

AT&T System 75 or DEFINITY G1/G3 Switch Integration. If the Switch Interface ﬁeld does not contain the correct application name, press CHOICES to

view the options and select the correct option.

5-10 AUDIX Voice Power R3.0 Switch Parameters

________________________________________________________________________________________________

4. Press SAVE to enter the information into the system. After you press the key, you see a conﬁrmation window as shown in the following example.

Confirmation

Associations have been updated. Press any key to continue.

5. Press ENTER to exit the conﬁrmation window and return to the DATA INTERFACES menu.

You need to stop and start the voice system. Return to Administering System Parameters in Chapter 9, Initial Administration, of AUDIX Voice Power System R3.0 Software Installation (585-310-115) and complete the initial administration procedures. You stop and start the voice system as you complete the instructions.

6. System 75 and DEFINITY G1 Administration

_ ______________________________________________________________________________________

This chapter contains instructions for administering a System 75 and a DEFINITY G1 switch to operate with an AUDIX Voice Power system R3.0.

• If you have a DEFINITY G3i, a DEFINITY G3r, or a DEFINITY G3s switch, refer to Chapter 7,

DEFINITY G3 Switch Administration, for instructions.

• If you have another type of switch, refer to the documentation provided with that switch or the switch

integration package for more information.

The instructions in this chapter explain processes speciﬁc to the System 75 and DEFINITY G1 switches for integration with an AUDIX Voice Power system R3.0. If you do not understand any of the information in this chapter, refer to the documentation provided with the switch.

Before you begin the administration, you need to plan the process by deciding on options, creating hunt groups, and creating call coverage paths. To plan the integration, refer to Chapter 2, Switch Integration Planning. Chapter 2 contains worksheets and instructions to help you plan and record your switch integration. After you complete the worksheets and return to this chapter, use the worksheets to complete the switch administration procedures.

As you integrate or "administer" the switch, you must perform the following processes:

• Assign the Class of Restrictions

• Verify the analog channels for connection to the AUDIX Voice Power system

• Conﬁgure the DCP extension

• Administer hunt groups for multiple channels of the same service (R1V1 and R1V2 only)

The instructions in this chapter only explain the screen ﬁelds and information necessary to integrate the System 75 or DEFINITY G1 to the AUDIX Voice Power system. If you do not understand any of the non-AUDIX Voice Power system related screen ﬁelds, refer to the documentation supplied with your switch for more information.

6-1

6-2 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

RELEASE R1V1 AND R1V2 SOFTWARE LIMITATIONS

The R1V1 and R1V2 versions of the System 75 have several limitations that change the operation of the AUDIX Voice Power system. This section contains a list of and discusses solutions for each possible limitation. If you have a System 75 R1V3 or later, proceed to the next section, Assign the Class of Restrictions.

The System 75 R1V1 and R1V2 limitations may cause the following problems:

• Music On Hold feature may not operate properly (R1V1 and R1V2).

• Attendants cannot access the AUDIX Voice Power system through the DCP line (R1V1 and R1V2).

• Subscribers cannot access the AUDIX Voice Power system and retrieve messages through the the DCP

line (R1V1).

• DCP provides a less-reliable interface between the switch and an AUDIX Voice Power system as

opposed to later versions of the switch (R1V1).

Music On Hold Solutions

On an R1V1 or R1V2 switch conﬁgured for Music On Hold, callers hear several seconds of music before they hear the AUDIX Voice Power greeting. The music may confuse callers and cause them to hang up. To correct the problem, upgrade your switch to version R1V3, R1V4, or G1.

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System 75 and DEFINITY G1 Administration 6-3

Subscriber Access to Voice Mail on an R1V1

On a System 75 R1V1, subscribers cannot access voice mail by calling the DCP extension. System 75 R1V1 uses the DCP interface only for the Call Answer Service. To allow subscribers to reach the voice mail service, you must create a hunt group of one or more channels conﬁgured for the voice_mail service. By setting up the hunt group, you create a non-integrated voice mail service. Non-integrated means that the AUDIX Voice Power system does not have the ability to transfer subscriber information with the switch. When subscribers call voice mail, they must enter their extension and their password to retrieve messages. Set the Class of Restriction on the System 75 to prevent subscriber access to the DCP number.

Refer to Determining Services for System 75 R1V1 in Chapter 9, Initial Administration, in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115) for more information.

Attendant Transfers on an R1V1 and R1V2

AUDIX Voice Power system software that interfaces to System 75 R1V1 software transfers calls from the DCP line to an analog line. The System 75 software does not allow calls from an attendant console to be transferred. This problem does not allow attendants to transfer incoming calls to subscribers and wait for the AUDIX Voice Power system to provide call_answer service for the caller. The attendant must either drop the call after performing the transfer or return to the caller when the ringing stops. If the attendant wants to leave a message for a subscriber, the caller must call a separate group of one or more channels conﬁgured for the special service "call_answer" which provides non-integrated call answer service. The attendant must enter the extension of the person receiving the message.

Attendant Access to Voice Mail on an R1V2

On a System 75 R1V2, attendants cannot access the voice mail service by calling the DCP number. To allow attendants to reach the voice mail service, you must create a hunt group of one or more channels conﬁgured for "voice_mail" service. By setting up the hunt group, you create a non-integrated Voice Mail service. Non-integrated means that the AUDIX Voice Power system does not have the ability to transfer attendant information with the switch. When attendants call voice mail, they must enter their extension and their password to retrieve messages. Set the Class of Restriction on the System 75 to prevent attendant access to the DCP number.

Attendants may access their messages through the "call_answer" service by pressing * 7 . The attendants only need one additional set of channels to access messages.

6-4 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

Stations Supported (R1V1)

System 75 R1V1 software does not support the PC type of digital station explained in the Conﬁgure the DCP Extension section of this chapter. R1V1 supports only two types of stations, the 7405D and the

7403D. Neither the 7405D or the 7403D provide a reliable interface like the PC type. The AUDIX Voice Power system sometimes receives unusable information from the switch which results in a signiﬁcant number of calls requiring attendant assistance. You can monitor the rate at which the AUDIX Voice Power system receives bad switch information by using the the "Bad Switch Info" category of the Phone Line Usage Report.

Ambiguous Extensions

Do not use an ambiguous extension for DCP or any other channels assigned to the AUDIX Voice Power system. An ambiguous extension starts with a digit that could be part of a longer extension under the switch dial plan.

For example, the switch contains a dial plan that uses three and four digit extensions that begin with 2, such as 234 and 2345. If you enter the extension 234, the switch does not know if you have entered the entire extension or if you need to enter a fourth digit. The switch waits for a certain period of time until you enter another extension or until the time period expires and the switch determines you have entered a three digit extensions. The three digit extension is ambiguous. In the example, you could use the four digit extension, but could not use the three digit extension for DCP or any channels assigned to the AUDIX Voice Power system.

Display Phone Administration

On display phones, the message waiting lamp may be shown as a call from the extension assigned to channel 0. A call cannot be returned to this extension because the Class of Restriction will block the call. If you have a display phone connected to the AUDIX Voice Power system, assign the name Get Voice Mail to the extension assigned to channel 0 on the System 75, DEFINITY G1, or DEFINITY G3.

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System 75 and DEFINITY G1 Administration 6-5

ASSIGN THE CLASS OF RESTRICTIONS

The Class of Restrictions (COR) deﬁne users’ calling privileges. The COR speciﬁes up to 64 different classes of call origination and termination privileges on the System 75 and DEFINITY G1 switch. CORs are assigned to allow subscribers to call the extension numbers assigned to the following services:

• Information service

• Automated attendant

• Message drop

• DCP (PC/PBX connection)

The CORs also allow the DCP channel to connect with call answer extension numbers and voice mail extension numbers.

You need to administer three CORs for AUDIX Voice Power R3.0. First, administer a COR for the subscriber extensions. The COR must restrict the subscriber extensions from calling the CA+VM or CA+VM+AA answer ports. The second COR you administer prevents the CA+VM or CA+VM+AA channels from calling themselves. The last COR you need to administer is for the DCP extension. The DCP extension must be restricted from calling itself or any subscriber extensions.

Use the following instructions and examples to conﬁgure the CORs for the AUDIX Voice Power system. Although you can use any COR number, AT&T recommends that you use COR 1 for the subscriber extensions, COR 8 for the CA+VM or CA+VM+AA ports, and COR 16 for the DCP extension.

Administer the Subscriber Extension COR

1. Log on to the switch System Access Terminal (SAT) by entering the craft or inads user id.

2. Enter the password.

3. Enter the correct terminal type for the SAT. After you enter the terminal type, the screen blanks for a few seconds then shows you a copyright

screen and a command prompt.

4. Enter change cor 1 at the command prompt. After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 6-1. You

see several ﬁelds on the screen. The instructions in this section only indicate the ﬁelds you need to change for an AUDIX Voice Power system. Do not change the value in any ﬁeld unless you are instructed. For more information on the non-AUDIX Voice Power system ﬁelds, refer to the documentation provided with your switch.

6-6 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

CLASS OF RESTRICTION

COR Number: 1 FRL: _ 7

Partitioned Group Number: _ 1 Called Party Restriction: _ n_ o_ n_ e_

Service Observing? _ n Forced Entry of Account Codes? _ n

Priority Queuing? _ n Facility Access Trunk Test? _ n

CALLING PERMISSION (Enter"y" to grant permission to call specified COR)

0? _ y 8? _ n 16? _ y 24? _ y 32? _ y 40? _ y 48? _ y 56? _ y 1? _ y 9? _ y 17? _ y 25? _ y 33? _ y 41? _ y 49? _ y 57? _ y 2? _ y 10? _ y 18? _ y 26? _ y 34? _ y 42? _ y 50? _ y 58? _ y 3? _ y 11? _ y 19? _ y 27? _ y 35? _ y 43? _ y 51? _ y 59? _ y 4? _ y 12? _ y 20? _ y 28? _ y 36? _ y 44? _ y 52? _ y 60? _ y 5? _ y 13? _ y 21? _ y 29? _ y 37? _ y 45? _ y 53? _ y 61? _ y 6? _ y 14? _ y 22? _ y 30? _ y 38? _ y 46? _ y 54? _ y 62? _ y 7? _ y 15? _ y 23? _ y 31? _ y 39? _ y 47? _ y 55? _ y 63? _ y

APLT? _ y Calling Party Restriction: _ n_ o_ n_ e_

Figure 6-1. Class of Restriction screen

Under the Calling Permission heading on the screen, you see the numbers 0 through 63. The numbers represent the calling permissions you can set.

5. Press TAB and move the cursor to permission 8.

6. Enter n for permission 8.

If you have an R1V1, set Calling Permission 16 to n.

NOTE

7. Press the ENTER function key to save your changes and return to the command prompt.

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System 75 and DEFINITY G1 Administration 6-7

Administer the CA+VM or CA+VM+AA COR

1. At the command prompt, enter change cor 8 After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 6-1.

2. Press TAB and move the cursor to permission 8.

3. Enter n for permission 8.

4. Press the ENTER function key to save your changes and return to the command prompt.

Administer the DCP Extension COR

1. At the command prompt, enter change cor 16 After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 6-1.

2. Press TAB and move the cursor to permission 1.

3. Enter n for permission 1.

4. Press TAB and move the cursor to permission 16.

5. Enter n for permission 16.

6. Press the ENTER function key to save your changes and return to the command prompt.

If you have an R1V1, set Calling Permission 16 to n.

NOTE

6-8 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

ADDING AND VERIFYING ANALOG CHANNELS

Analog channels are the channels assigned to the different services of the AUDIX Voice Power system R3.0. You can have a maximum of 12 channels assigned to the system. If you are installing an upgrade, the channels may have already been administered for an AUDIX Voice Power system. The instructions in this section explain how you check the channels and make sure they have been administered correctly. If they have not been administered, the section provides instructions for adding and administering the channels.

You must verify the following information for each AUDIX Voice Power system channel:

• Type

• Name

• LWC activation

• LWC reception

• Call waiting indication

• Attendant call waiting indication

• COR

Refer to worksheet A in Chapter 2, Switch Integration Planning, of this document to make sure you check each AUDIX Voice Power analog channel extension. Use the following instructions to check the channel extensions.

1. Enter display station X at the command prompt. After you enter the command, you see the

STATION form as shown in Figure 6-2 on the next page.

Do not enter X. X represents the channel extensions listed on worksheet A. Enter a

NOTE

channel extension instead of X.

_ ______________________________________________________________________________________

Extension: _ 4_ 0_ 0_ 5 Lock Messages? __ n_ COR: _ 8 Room: ____

Type: _ 2_ 5_ 0_ 0 Security Code: ___ COS: _ 1 Jack: ____ Port: _ 1_ A_ 0_ 3_ 0_ 5 Coverage Path: ___ Tests: _ y Cable: ____ Name: ______

FEATURE OPTIONS

LWC Reception: _ s_ p_ e_ Headset? _ n Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n Data Restriction? __ n_

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

Switchhook Flash? __ y_ Station Adjunct Supervision? __ y_

System 75 and DEFINITY G1 Administration 6-9

STATION

Distinctive Audible Alert? __ y_

Message Waiting Indication: _ L_ E_ D

ABBREVIATED DIALING

HOT LINE DESTINATION

List 1: ______ List 2: ______ List 3: ______

Abbreviated Dialing List Number (from above 1, 2, or 3): ___

Figure 6-2. Analog channel assignment information on the Station screen

2. Compare the values on the form with the values shown in the Table 6-1.

Table 6-1. Analog Channel Station Screen Field Assignments

_ ________________________________ 

_ ________________________________



_ ________________________________ 

Type 2500

_ ________________________________



COR 8

_ ________________________________



LWC Reception spe



_ ________________________________ 

LWC Activation y

_ ________________________________



Call Waiting Indication n

_ ________________________________

 

Att. Call Waiting Indication n

_ ________________________________



Switchhook Flash y

_ ________________________________ 

Field Value

          



Dial Code: ___

          



If you created a different COR for the CA+VM or CA+VM+AA ports, the COR ﬁeld

NOTE

must contain that number.

• If the analog channel extensions have not been assigned, continue to step 3.

• If you see any ﬁelds that contain information different from the values listed in Table 6-1,

continue to step 3.

• If the information on the screen matches the information in Table 6-1, press CANCEL and

proceed to step 12.

6-10 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

3. To add analog extensions or correct any existing station, press CANCEL to exit the station display screen and return to the command prompt.

4. Enter add station X to add analog extensions. Enter change station X to change existing analog extensions.

Do not enter X. X represents the channel extensions listed on worksheet A. Enter the

NOTE

station number that you need to add or change.

5. Enter 2500 in the Type ﬁeld.

6. Enter 8 in the COR ﬁeld. If you created a different COR for the voice mail/call answer ports, enter that COR number.

7. Enter spe in the LWC Reception ﬁeld.

8. Enter y in the LWC Activation ﬁeld.

9. Enter n in the Call Waiting Indication ﬁeld.

10. Enter n in the Att. Call Waiting Indication ﬁeld.

11. Enter y in the Switchhook Flash ﬁeld.

12. Press the ENTER function key to save your changes and return to the command prompt.

13. Repeat steps 1 through 12 for each analog extension.

After you check each analog station, proceed to the next section, Conﬁgure the DCP Extension.

_ ______________________________________________________________________________________

CONFIGURE THE DCP EXTENSION

To integrate the System 75 or DEFINITY G1 switch with an AUDIX Voice Power system R3.0, you must conﬁgure a digital station for the DCP connection. Use the instructions in this section to conﬁgure the DCP station.

1. Enter add station X at the command prompt. After you enter the command, you see page one of the STATION screen as shown in Figure 6-3.

Do not enter X. X represents the number of the DCP port extension you selected and

System 75 and DEFINITY G1 Administration 6-11

NOTE

recorded on worksheet B. Enter the extension assigned to the DCP port.

11/14/92 11:20 Page 1 of 4

Extension: _ 5_ 0_ 0_ 0_

Type: PC Set: 7404D Lock Messages? __ n_ COR: _ 1_ 6_ Room: _____ Port: _ 0_ 4_ B_ 1_ 0_ 1 Security Code: ___ COS: _ 1 Jack: _____ Name: AVP DCP Link Coverage Path: ____ Cable: _____

FEATURE OPTIONS

LWC Reception: _m _s _a _- _s _p _e _ Headset? _ n_ Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n_ _ Data Restriction? __ n_

Redirect Notification? __ y_ Idle Appearance Preference? __ n_

POOL/TEG Call Alerting? __ n_

Data Module? __ y_

Display Module? __ y_ Restrict Last Appearance? __ y_

ABBREVIATED DIALING

List 1: ______ List 2: ______ List 3: ______

BUTTON ASSIGNMENTS

1: call-appr 6: call-appr 2: call-appr 7: call-appr 3: call-appr 8: call-appr 4: call-appr 9: call-appr 5: call-appr 9: call-appr

STATION

10: call-appr

Figure 6-3. Page One of the Station screen for the DCP extension

2. Enter PC in the Type ﬁeld. If you have an R1V1 switch, enter 7405D in the ﬁeld.

3. Enter 7407D in the Set ﬁeld. If you have an R1V1 switch, you do not see the ﬁeld on the screen.

4. Enter 16 for the DCP COR in the COR ﬁeld. If you assigned a different COR to the DCP, enter the number you assigned.

5. Enter AVP DCP Link in the Name ﬁeld.

6-12 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

6. Use Table 6-2 to enter the correct setting in the LWC Reception ﬁeld.

Table 6-2. LWC Reception Codes

_ __________________________ 

Release Setting

_ __________________________



_ __________________________ 

R1V1 y



_ __________________________

 

R1V2 yes



_ __________________________ 

R1V3 ap-spe

 _ __________________________

 

G1 msa-spe



_ __________________________ 

           



           



7. Enter y in the LWC Activation ﬁeld.

8. Enter y in the Restrict Last Appearance ﬁeld.

9. Enter call-appr in each of the ten Button Assignments ﬁelds.

10. Press NEXT PAGE until you see page three of the STATION screen as shown in Figure 6-4.

11/14/92 11:20 Page 3 of 4

STATION

DISPLAY BUTTON ASSIGNMENTS

1: normal 2: 3: 4: 5: 6: 7:

Figure 6-4. Page three of the Station screen

11. Enter normal in ﬁeld 1 under the Display Button Assignments heading.

12. Press NEXT PAGE until you see page four of the STATION screen as shown in Figure 6-5.

_ ______________________________________________________________________________________

System 75 and DEFINITY G1 Administration 6-13

_ ______________________________________________________________________________________

11/14/92 11:20 Page 5 of 5 SPE B

STATION

DATA MODULE:

Data Extension: 42963 BCC? _ 2_ ITC: restricted

ABBREVIATED DIALING List 1: ______

SPECIAL DIALING OPTION:

ASSIGNED MEMBER ( Station with a data extension button for this data module )

Name: AVP DCP data COR: 1 COS: 1

Ext Name

Figure 6-5. Page four of the Station screen

13. In the Data Extension ﬁeld, enter an open or unused extension that ﬁts in the dial plan. The System 75 and DEFINITY G1 uses and requires the number for the DCP connection from the switch to the AUDIX Voice Power system. The AUDIX Voice Power system does not use the number.

14. Press the ENTER function key to save the information and return to the command prompt.

Select one of the following options.

• If you have a System 75 R1V3 or later or a DEFINITY G1, return to Administering System Parameters,

in Chapter 9, Initial Administration in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

• If you have a System 75 R1V1 or R1V2, proceed to the next section. Administer the Hunt Group

(R1V1 AND R1V2).

6-14 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

ADMINISTER THE HUNT GROUP (R1V1 AND R1V2)

If you have a System 75 R1V3 or later or a DEFINITY G1, do not complete the instructions in this section. Return to Administering System Parameters, in Chapter 9, Initial Administration in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

Hunt groups are used to assign more than one extension number to the same AUDIX Voice Power system service. Hunt groups also allow subscribers to call a single number to retrieve messages or use the other functions of the AUDIX Voice Power system. A hunt group combines any number of channels under one extension number and has two purposes:

• To simplify user tasks

• To allow the switch to process one or more calls simultaneously

Hunt groups work together with coverage paths. Coverage paths tell the switch what to do when situations arise when the switch cannot follow the normal path. A coverage path directs the switch to transfer unanswered or busy calls to a hunt group, a service, or another extension. If you have a System 75 R1V1 or R1V2, you must create hunt groups for any channels assigned to the same service. Do not assign the DCP extension in a hunt group. The DCP extension will be administered as part of the coverage path in Chapter 9, Cut-To-Service.

Your switch probably contains hunts groups and coverage paths. The information in this section explains how you set up a hunt group for non-integrated services on the AUDIX Voice Power system R3.0. Remember that the hunt group numbers used in the documentation examples only represent example numbers. You do not have to use the same numbers to set up your switch. Before you use your own numbers, though, follow the instructions and complete worksheet A in Chapter 2, Switch Integration Planning.

When you complete worksheet A in Chapter 2, you select channel extensions and assign the extensions to services. As you complete the instructions in this chapter, use the information you recorded on the worksheet.

Continue with the instructions on the next page to administer the hunt group.

_ ______________________________________________________________________________________

_ ______________________________________________________________________________________ To administer the hunt group, use the following instructions.

1. Log in using the inads or craft login ID and enter your password.

2. At the enter command prompt, enter add hunt-group X

X represents the hunt group number. Enter the hunt group number instead of X. The

System 75 and DEFINITY G1 Administration 6-15

NOTE

sample screen below uses group number 2 as the hunt group number.

After you enter the command, you see page one of the HUNT GROUP screen as shown in Figure 6-6.

Page 1 of 5

HUNT GROUP

Group Number: _2 __ Group Extension: _1 _2 _3 _4 __ Group Type: __ d_ d_ c

Group Name: _A _V _P _ _H _u _n _t _ _G _p _ Coverage Path: ___ COR: __ 1_

Security Code: ____ Message Center: _______ ACD? __ n_

ISDN Caller Disp:_____

Queue? __ y_ Night Service Destination: ______

Calls Warning Threshold: ___ Calls Warning Port: ___ Times Warning Threshold: ___ Times Warning Port: ___

First Announcement Extension: _______ First Announcement Delay (sec): _____

Queue Length: __ 5_

Figure 6-6. Page One of the Hunt Group screen

6-16 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

3. Enter XXXX in the Group Extension ﬁeld.

XXXX represents the hunt group extension. Enter the hunt group extension instead of

NOTE

XXXX. The sample screen uses 1234 for the hunt group extension.

4. Enter ddc in the Group Type ﬁeld.

5. Enter AVP Hunt Gp in the Group Name ﬁeld. You enter AVP Hunt Gp to uniquely name and identify the hunt group as the AUDIX Voice Power

system hunt group.

6. Press RETURN and move the cursor past the Coverage Path ﬁeld. Leave the ﬁeld blank.

7. Enter 1 in the COR (Class of Restriction) ﬁeld.

8. Enter none in the Message Center ﬁeld.

9. Enter n in the ACD ﬁeld. For each hunt group you create, you must assign member extensions to the group. You can assign a

maximum of 12 channels to each hunt group, depending on your system conﬁguration.

10. Press NEXT PAGE to move to page two of the HUNT GROUP screen as shown in Figure 6-7.

_ ______________________________________________________________________________________

System 75 and DEFINITY G1 Administration 6-17

_ ______________________________________________________________________________________

Page 2 of 5

HUNT GROUP

Group Number: __ 2_ Group Extension: __ 5_ 7_ 7_ 7_ Group Type: _d _d _c __

GROUP MEMBER ASSIGNMENTS

Ext Name Ext Name Ext Name 1: 5 _1 _0 _3 __ 14: _____ 27: _____ 2: 5 _1 _0 _4 __ 15: _____ 28: _____ 3: 5 _1 _0 _5 __ 16: _____ 29: _____ 4: 5 _1 _0 _6 __ 17: _____ 30: _____ 5: _____ 18: _____ 31: _____ 6: _____ 19: _____ 32: _____ 7: _____ 20: _____ 33: _____ 8: _____ 21: _____ 34: _____ 9: _____ 22: _____ 35: _____

10: _____ 23: _____ 36: _____ 11: _____ 24: _____ 37: _____ 12: _____ 25: _____ 38: _____ 13: _____ 26: _____ 39: _____

40: _____

Figure 6-7. Page two of the Hunt Group screen

11. Enter the analog channel extensions that you want to assign to the hunt group. You cannot enter a name for the channel in the Name ﬁeld. The ﬁeld is display only.

12. Repeat step 11 until you ﬁnish entering all of the AUDIX Voice Power channels. Use worksheet A in Chapter 2 to make sure you enter all of the channels you need.

13. When you ﬁnish entering channels, press the ENTER function key to save the information and return to the enter command prompt.

Return to Administering System Parameters, in Chapter 9, Initial Administration in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115).

6-18 System 75 and DEFINITY G1 Administration

________________________________________________________________________________________________

_ ______________________________________________________________________________________

7. DEFINITY G3 Switch Administration

_ ______________________________________________________________________________________

This chapter contains instructions for administering a DEFINITY Generic 3i (G3i), a DEFINITY Generic 3r (G3r), and a DEFINITY Generic 3s (G3s) switch to operate with an AUDIX Voice Power system R3.0. The chapter generically refers to all three switches as the DEFINITY G3.

• If you have a System 75 or DEFINITY Generic 1 (G1), refer to Chapter 6, System 75 and DEFINITY

G1 Switch Administration, for instructions.

• If you have another type of switch, refer to the documentation provided with that switch or the switch

integration package for more information.

The instructions in this chapter explain the processes, screen ﬁelds, and information necessary to integrate DEFINITY G3 switches with an AUDIX Voice Power system R3.0. If you do not understand any of the information in this chapter, refer to the documentation provided with the switch.

Before you begin the administration, you need to plan the process by deciding on options and creating call coverage paths. To plan the integration, refer to Chapter 2, Switch Integration Planning. Chapter 2 contains worksheets and instructions to help you plan and record your switch integration. After you complete the worksheets and return to this chapter, use the worksheets to complete the switch administration procedures.

As you integrate or "administer" the switch, you must perform the following processes:

• Assign the Class of Restrictions

• Verify or add analog channels for connection to AUDIX Voice Power

• Conﬁgure the DCP extension

Continue with the instructions on the next page to integrate the DEFINITY G3 with the AUDIX Voice Power system R3.0.

7-1

7-2 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

ASSIGN THE CLASS OF RESTRICTIONS

The Class of Restrictions (COR) deﬁne users’ calling privileges. The COR speciﬁes up to 95 different classes of call origination and termination privileges on the DEFINITY G3r switch and 64 classes on the DEFINITY G3i and DEFINITY G3s. CORs are assigned to allow subscribers to call the extension numbers assigned to the following services:

• Information service

• Automated attendant

• Message drop

• DCP (PC/PBX connection)

The CORs also allow the DCP to connect with call answer extension numbers and voice mail extension numbers.

You need to administer three CORs for the AUDIX Voice Power system R3.0. First, you administer a COR for the CA+VM or CA+VM+AA channels to prevent the channels from calling themselves. You administer a second COR for the DCP extension. The DCP extension must be restricted from calling itself or any subscriber extensions. The third COR you administer is for the subscriber extensions. The COR must restrict the subscriber extensions from calling the CA+VM or CA+VM+AA ports.

Use the following instructions and examples to conﬁgure the CORs for the AUDIX Voice Power system. Although you can use any COR number, AT&T recommends that you use COR 1 for the subscriber extensions, COR 8 for the CA+VM or CA+VM+AA ports, and COR 16 for the DCP extension. If you are performing an upgrade to the AUDIX Voice Power system R3.0, change any previously administered CORs to prevent them from directly calling the CA+VM or CA+VM+AA channels.

Administer the Subscriber Extension COR

1. Log on to the switch System Administration Terminal (SAT) by entering the craft or inads user id.

2. Enter your password.

3. Enter the correct terminal type for the SAT.

4. Enter change cor 1 at the command prompt. After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 7-1 on a

DEFINITY G3i and a DEFINITY G3s. If you have a DEFINITY G3r, you see the screen shown in Figure 7-2. You see several ﬁelds on the screen. The instructions in this section only indicate the ﬁelds you need to change for an AUDIX Voice Power system. Do not change the value in any ﬁeld unless you are instructed. For more information on the non-AUDIX Voice Power system ﬁelds, refer to the documentation provided with your switch.

_ ______________________________________________________________________________________

DEFINITY G3 Switch Administration 7-3

_ ______________________________________________________________________________________

CLASS OF RESTRICTION

COR Number: 1 FRL: _ 7

Partitioned Group Number: _ 1 Called Party Restriction: _ n_ o_ n_ e_

Service Observing? _ n Forced Entry of Account Codes? _ n

Priority Queuing? _ n Facility Access Trunk Test? _ n

CALLING PERMISSION (Enter"y" to grant permission to call specified COR)

0? _ y 8? _ n 16? _ y 24? _ y 32? _ y 40? _ y 48? _ y 56? _ y 1? _ y 9? _ y 17? _ y 25? _ y 33? _ y 41? _ y 49? _ y 57? _ y 2? _ y 10? _ y 18? _ y 26? _ y 34? _ y 42? _ y 50? _ y 58? _ y 3? _ y 11? _ y 19? _ y 27? _ y 35? _ y 43? _ y 51? _ y 59? _ y 4? _ y 12? _ y 20? _ y 28? _ y 36? _ y 44? _ y 52? _ y 60? _ y 5? _ y 13? _ y 21? _ y 29? _ y 37? _ y 45? _ y 53? _ y 61? _ y 6? _ y 14? _ y 22? _ y 30? _ y 38? _ y 46? _ y 54? _ y 62? _ y 7? _ y 15? _ y 23? _ y 31? _ y 39? _ y 47? _ y 55? _ y 63? _ y

APLT? _ y Calling Party Restriction: _ n_ o_ n_ e_

Figure 7-1. DEFINITY G3i and DEFINITY G3s Class of Restriction Screen

11/14/92 11:20 Page 1 of 2 SPE B

CLASS OF RESTRICTION

COR Number: 1 FRL: _ 7

Partitioned Group Number: _ 1 Called Party Restriction: _ n_ o_ n_ e_

Service Observing? _ n Forced Entry of Account Codes? _ n

Priority Queuing? _ n Direct Agent Calling? _ n

Restricted Call List? _ n Facility Access Trunk Test? _ n

Access to MCT? _ y Fully Restricted Service? _ n

APLT? _ y Calling Party Restriction: _ n_ o_ n_ e_

Figure 7-2. Page One of the DEFINITY G3r Class of Restriction Screen

7-4 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

5. If you have a DEFINITY G3r, press NEXT PAGE to move to page two of the CLASS OF RESTRICTION screen as shown in Figure 7-3.

11/14/92 11:20 Page 2 of 2 SPE B

CLASS OF RESTRICTION

CALLING PERMISSION (Enter"y" to grant permission to call specified COR)

0? _ y 12? _ y 24? _ y 36? _ y 48? _ y 60? _ y 72? _ y 84? _ y 1? _ y 13? _ y 25? _ y 37? _ y 49? _ y 61? _ y 73? _ y 85? _ y 2? _ y 14? _ y 26? _ y 38? _ y 50? _ y 62? _ y 74? _ y 86? _ y 3? _ y 15? _ y 27? _ y 39? _ y 51? _ y 63? _ y 75? _ y 87? _ y 4? _ y 16? _ y 28? _ y 40? _ y 52? _ y 64? _ y 76? _ y 88? _ y 5? _ y 17? _ y 29? _ y 41? _ y 53? _ y 65? _ y 77? _ y 89? _ y 6? _ y 18? _ y 30? _ y 42? _ y 54? _ y 66? _ y 78? _ y 90? _ y 7? _ y 19? _ y 31? _ y 43? _ y 55? _ y 67? _ y 79? _ y 91? _ y 8? _ n 20? _ y 32? _ y 44? _ y 56? _ y 68? _ y 80? _ y 92? _ y

9? _ y 21? _ y 33? _ y 45? _ y 57? _ y 69? _ y 81? _ y 93? _ y 10? _ y 22? _ y 34? _ y 46? _ y 58? _ y 70? _ y 82? _ y 94? _ y 11? _ y 23? _ y 35? _ y 47? _ y 59? _ y 71? _ y 83? _ y 95? _ y

Figure 7-3. Page Two of the DEFINITY G3r Class of Restriction Screen

Under the Calling Permission heading on the screen, you see the numbers 0 through 63 or 0 through 95. The numbers represent the calling permissions you can set.

6. Press TAB and move the cursor to permission 8.

7. Enter n for permission 8.

8. Press the ENTER function key to save your changes and return to the command prompt.

_ ______________________________________________________________________________________

DEFINITY G3 Switch Administration 7-5

Administer the CA+VM or CA+VM+AA COR

1. At the command prompt, enter change cor 8 After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 7-1 for a

DEFINITY G3i and a DEFINITY G3s or Figure 7-2 for a DEFINITY G3r.

2. If you have a DEFINITY G3r, press NEXT PAGE to move to page two of the CLASS OF RESTRICTION screen as shown in Figure 7-3.

3. Press TAB and move the cursor to permission 8.

4. Enter n for permission 8.

5. Press the ENTER function key to save your changes and return to the command prompt.

Administer the DCP Extension COR

1. At the command prompt, enter change cor 16 After you enter the command, you see the CLASS OF RESTRICTION screen as shown in Figure 7-1 if you

have a DEFINITY G3i or DEFINITY G3s or Figure 7-2 if you have a DEFINITY G3r.

2. If you have a DEFINITY G3r, press NEXT PAGE to move to page two of the CLASS OF RESTRICTION screen as shown in Figure 7-3.

3. Press TAB and move the cursor to permission 1.

4. Enter n for permission 1.

5. Press TAB and move the cursor to permission 16.

6. Enter n for permission 16.

7. Press the ENTER function key to save your changes and return to the command prompt.

7-6 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

ADDING AND VERIFYING ANALOG CHANNELS

Analog channels are the channels assigned to the different services of the AUDIX Voice Power system. If you are installing an upgrade, the channels may already be administered for the AUDIX Voice Power system. The instructions in this section explain how you check the channels and make sure they are administered correctly. If they are not administered, the section provides instructions for adding and administering the channels.

You must verify the following information for each AUDIX Voice Power channel.

• Type

• Name

• LWC activation

• LWC reception

• Call waiting indication

• Attendant call waiting indication

• COR

Refer to worksheet A in Chapter 2, Switch Integration Planning, of this document to make sure you check each AUDIX Voice Power analog channel extension. Use the following instructions to check the channel extensions.

1. Enter display station X at the command prompt. After you enter the command, you see the

STATION screen as shown in Figure 7-4 for a DEFINITY G3i and a DEFINITY G3s or Figure 7-5 for a

DEFINITY G3r.

Do not enter X. X represents the channel extensions from worksheet A. Enter a

NOTE

channel extensions instead of X.

_ ______________________________________________________________________________________

DEFINITY G3 Switch Administration 7-7

_ ______________________________________________________________________________________

11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: _ 4_ 0_ 0_ 5 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 8 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: AVP 01 Coverage Path: ___ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ s_ p_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

CDR Privacy? __ n_ Data Restriction? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Figure 7-4. DEFINITY G3i and DEFINITY G3s Station Screen

11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: _ 5_ 0_ 0_ 0 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 8 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: AVP 01 Coverage Path: ___ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ s_ p_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

Message Server Name: _ _ _ _ _

CDR Privacy? __ n_ Data Restriction? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Audix Name: _ _ _ _ _

Figure 7-5. DEFINITY G3r Station Screen

7-8 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

2. Compare the values on the your screen with the values shown in Table 7-1.

Table 7-1. Analog Channel Station Screen Field Assignments

_ ________________________________ 

_ ________________________________



_ ________________________________ 

Type 2500

_ ________________________________



COR 8

_ ________________________________



LWC Reception spe



_ ________________________________ 

LWC Activation y

_ ________________________________



Call Waiting Indication n

_ ________________________________

 

Att. Call Waiting Indication n

_ ________________________________



Switchhook Flash y

_ ________________________________ 

Field Value

          



          



• If any of the information does not appear as shown in Table 7-1 or if the analog extensions have

not been assigned, continue to step 3.

• If the information on the screen matches the information in Table 7-1, press CANCEL and

proceed to step 13.

3. To add analog extensions or correct any existing station, press CANCEL to exit the station display screen and return to the command prompt.

4. Enter add station X to add analog extensions. Enter change station X to change existing analog extensions.

Do not enter X. X represents the channel extensions from worksheet A. Enter the

NOTE

station number that you need to add or change.

5. Enter 2500 in the Type ﬁeld.

6. Enter a descriptive name for the extension in the Name ﬁeld.

7. Enter 8 in the COR ﬁeld. If you created a different COR for the CA+VM or CA+VN+AA ports, enter that COR number.

8. Enter spe in the LWC Reception ﬁeld.

9. Enter y in the LWC Activation ﬁeld.

10. Enter n in the Call Waiting Indication ﬁeld.

11. Enter n in the Att. Call Waiting Indication ﬁeld.

12. Enter y in the Switchhook Flash ﬁeld.

13. Press the ENTER function key to save your changes and return to the command prompt.

14. Repeat steps 1 through 12 for each analog extension.

After you check each analog station, proceed to the next section, Conﬁgure the DCP Extension.

_ ______________________________________________________________________________________

CONFIGURE THE DCP EXTENSION

To integrate the DEFINITY G3i, DEFINITY G3r, or DEFINITY G3s with an AUDIX Voice Power system R3.0, you must conﬁgure a digital station for the DCP connection. Use the instructions in this section to conﬁgure the DCP station.

1. Enter add station X at the command prompt. After you enter the command, you see page one of the STATION screen as shown in Figure 7-6 for a DEFINITY G3i and a DEFINITY G3s or Figure 7-7 for a DEFINITY G3r.

Do not enter X. X represents the number of the DCP port extension. Enter the

DEFINITY G3 Switch Administration 7-9

NOTE

Extension: _ 5_ 0_ 0_ 0_ BCC:0

extension assigned to the DCP port as recorded on worksheet B in Chapter 2.

11/14/92 11:20 Page 1 of 5 SPE B

STATION

Type: PC Set: 7404D Lock Messages? __ n_ COR: _ 1_ 6_ Port: _ 0_ 4_ B_ 1_ 0_ 1 Security Code: ___ COS: _ 1 Name: AVP DCP Link Coverage Path: ___

FEATURE OPTIONS

LWC Reception: _ m_ s_ a_ -_ s_ p_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n_ _

Redirect Notification? __ y_ Idle Appearance Preference? __ n_

PCOL/TEG Call Alerting? __ n_

SMDR Privacy? __ n_ Data Restriction? __ n_

Restrict Last Appearance? __ y_

Data Module? __ y_

Display Module? __ y_

Figure 7-6. DEFINITY G3i and DEFINITY G3s DCP Station Screen

7-10 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

11/14/92 11:20 Page 1 of 5 SPE B

STATION

Extension: _ 5_ 0_ 0_ 0_ BCC:0

Type: PC Set: 7404D Lock Messages? __ n_ COR: _ 1_ 6_ Port: _ 0_ 4_ B_ 1_ 0_ 1 Security Code: ___ COS: _ 1 Name: AVP DCP Link Coverage Path: ___

FEATURE OPTIONS

LWC Reception: _ m_ s_ a_ -_ s_ p_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ y_ Auto Answer? _ n_ _

Redirect Notification? __ y_ Idle Appearance Preference? __ n_

POOL/TEG Call Alerting? __ n_

CDR Privacy? __ n_ Data Restriction? __ n_

Restrict Last Appearance? __ y_

Data Module? __ y_

Display Module? __ y_

Message Server Name: _ _ _ __

Audix Name: _ _ _ __

Figure 7-7. DEFINITY G3r DCP Station Screen

2. Enter PC in the Type ﬁeld. After you enter the value, the appearance of the screen changes.

3. Enter 7404D in the Set ﬁeld.

4. Enter AVP DCP Link in the Name ﬁeld.

5. Enter 16 for the DCP COR in the COR ﬁeld. If you assigned a different COR to the DCP, enter the number you assigned.

6. Enter y in the Restrict Last Appearance ﬁeld.

7. Press NEXT PAGE to move to page two of the STATION screen. If you have a DEFINITY G3i or a DEFINITY G3s, the screen appears as shown in Figure 7-8. If you have a DEFINITY G3r, the screen appears as shown in Figure 7-9.

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DEFINITY G3 Switch Administration 7-11

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11/14/92 11:20 Page 2 of 5 SPE B

STATION

SITE DATA:

Room: 32s24 Headset? _ n_ Jack: 2B-4

Cable: ____

ABBREVIATED DIALING

BUTTON ASSIGNMENTS

1: call-appr 6: call-appr 2: call-appr 7: call-appr 3: call-appr 8: call-appr 4: call-appr 9: call-appr 5: call-appr 9: call-appr

List 1: ______ List 2: ______ List 3: ______

10: call-appr

Figure 7-8. Page Two of the DEFINITY G3i or DEFINITY G3s Station Screen

11/14/92 11:20 Page 2 of 5 SPE B

STATION

SITE DATA:

Room: 32s24 Headset? _ n_

Jack: 2B-4 Speaker? _ n_ Cable: ____ Mounting: D Floor: ______ Cord Length: 0

Building: ______ Set Color: 0

ABBREVIATED DIALING

BUTTON ASSIGNMENTS

1: call-appr 6: call-appr 2: call-appr 7: call-appr 3: call-appr 8: call-appr 4: call-appr 9: call-appr 5: call-appr 9: call-appr

List 1: ______ List 2: ______ List 3: ______

10: call-appr

Figure 7-9. Page Two of the DEFINITY G3r Station Screen

7-12 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

8. Enter call-appr in each of the ten Button Assignments ﬁelds.

9. Press NEXT PAGE until you see page four of the STATION screen as shown in Figure 7-10. The screen appears the same for the DEFINITY G3i and the DEFINITY G3r.

11/14/92 11:20 Page 4 of 5 SPE B

STATION

DISPLAY BUTTON ASSIGNMENTS

1: normal 2: 3: 4: 5: 6: 7:

Figure 7-10. Page Four of the DEFINITY G3i, G3r, and G3s Station Screen

10. Enter normal in ﬁeld 1 under the Display Button Assignments heading.

11. Press NEXT PAGE until you see page ﬁve of the STATION screen as shown in Figure 7-11 for a DEFINITY G3i and a DEFINITY G3s or Figure 7-12 for a DEFINITY G3r.

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DEFINITY G3 Switch Administration 7-13

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11/14/92 11:20 Page 5 of 5 SPE B

STATION

DATA MODULE:

Data Extension: 4296 BCC? _ 2_ ITC: restricted

ABBREVIATED DIALING List 1: ______

SPECIAL DIALING OPTION:

ASSIGNED MEMBER ( Station with a data extension button for this data module )

Name: AVP DCP data COR: 1 COS: 1

Ext Name

Figure 7-11. Page Five of the DEFINITY G3i or DEFINITY G3s Station Screen

11/14/92 11:20 Page 5 of 5 SPE B

STATION

DATA MODULE:

Data Extension: 4296 BCC? _ 2_ ITC: restricted

ABBREVIATED DIALING List 1: ______

SPECIAL DIALING OPTION:

ASSIGNED MEMBER ( Station with a data extension button for this data module )

Name: AVP DCP data COR: 1 COS: 1

Ext Name

Figure 7-12. Page Five of the DEFINITY G3r Station Screen

7-14 DEFINITY G3 Switch Administration

________________________________________________________________________________________________

12. In the Data Extension ﬁeld, enter an open or unused extension that ﬁts in the dial plan. The DEFINITY G3 requires the extension, but the AUDIX Voice Power system R3.0 does not use the number.

13. Press the ENTER function key to save the information and return to the command prompt.

Return to Administering System Parameters, in Chapter 4, Initial Administration in AUDIX Voice Power R3.0 Installation (585-310-111).

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8. Acceptance Tests

_ ______________________________________________________________________________________

Do not perform any tasks in this chapter until you complete the required tasks in 6386/33 and 6386/25

Voice Processing Hardware Installation (585-310-111) and AUDIX Voice Power System Release 3.0 Software Installation (585-310-115). The installation documents explain when you must use the

instructions in this chapter. If you have not performed the tasks in the installation documents, complete the tasks now.

This chapter explains how to administer the switch to perform acceptance tests for the AUDIX Voice Power system R3.0. You must perform the following two tasks to administer a System 75, DEFINITY G1, or DEFINITY G3 series switch for acceptance tests.

• Administer the coverage path

• Administer the test subscriber stations

As explained in AUDIX Voice Power R3.0 Planning (585-310-602), two test subscribers should have been administered on the switch for acceptance tests. If you have not established the test subscribers, refer to the instructions in the planning document and administer the two test subscribers. After administering the test subscribers, continue with the procedures in this chapter to administer the switch for acceptance tests.

8-1

8-2 Acceptance Tests

________________________________________________________________________________________________

ADMINISTER THE CALL COVERAGE PATH

A coverage path directs the switch to transfer unanswered or busy calls to a hunt group, a service, or another extension. Coverage paths also allow you to specify the following:

• Unanswered call time intervals (number of rings)

• Call coverage criteria

• Coverage path points used to redirect calls

On the coverage path screen, you assign the call coverage points. These coverage points tell the switch where to direct the call when busy or not answered. Usually hunt groups, attendant stations, or speciﬁc extensions are assigned as coverage points. Use the following instructions to administer the coverage path.

1. At the enter command prompt, enter add coverage path X

If you receive the message "XX" Identifier previously assigned;

NOTE

please select another, you entered an assigned coverage path. Use the list coverage path command to help you select another coverage path that does not

exist. X represents the acceptance test coverage path number you listed on worksheet B in

Chapter 2, Switch Integration Planning. The sample screen on the next page uses coverage path number 5.

After you enter the command, you see the COVERAGE PATH screen as shown in Figure 8-1 on the next page.

COVERAGE PATH

Coverage Path Number: _ 5

Next Path Number: _ Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call

DND/SAC/Goto Cover? _ y _ y

COVERAGE POINTS

Active? _ n _ n

Busy? _ y _ y

Don’t Answer? _ y _ y Number of Rings: _ 2

All? _ n _ n

Point 1: _ 2_ 0_ 0_ 0_ _ Point 3: __ Point 2: _ 0_

Figure 8-1. Coverage Path Screen

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Acceptance Tests 8-3

The COVERAGE PATH screen on the System 75, DEFINITY G1, and DEFINITY G3,

NOTE

switches appear the same.

2. In the Active ﬁeld, enter n for both Inside Call and Outside Call.

3. In the Busy ﬁeld, enter y for both Inside Call and Outside Call.

4. In the Don’t Answer ﬁeld, enter y for both Inside Call and Outside Call.

5. Enter the number of rings from 1 to 99 in the Number of Rings ﬁeld. The number you enter tells the system how many times to let the user’s telephone ring before

recognizing a no answer condition and sending the call to the ﬁrst coverage path. For the acceptance tests, enter a small number such as 2 to speed up the acceptance test process.

6. In the All ﬁeld, enter n for both Inside Call and Outside Call.

7. In the DND/SAC/Goto Cover ﬁeld, enter y for both Inside Call and Outside Call.

8. Enter the DCP extension as the ﬁrst coverage point in the Point 1 ﬁeld. You selected and recorded the DCP extension on worksheet B in Chapter 2, Switch Integration Planning.

9. Enter the second coverage point in the Point 2 ﬁeld. For AUDIX Voice Power, enter the attendant extension.

10. Press the ENTER function key to save your changes and return to the enter command prompt.

Proceed to the next section, Administer the Test Subscriber Stations.

8-4 Acceptance Tests

________________________________________________________________________________________________

ADMINISTER THE TEST SUBSCRIBER STATIONS

Station refers to each telephone connected to the AUDIX Voice Power system. Before a subscriber, administrator, or attendant can use the AUDIX Voice Power system, you must administer each station’s conﬁguration to match the requirements of the system. The requirements include assigning each station the correct coverage path, which you created in the previous section. The coverage path directs the switch to transfer unanswered or busy calls to the AUDIX Voice Power hunt group, a service, or another destination.

Worksheet B in Chapter 2, Switch Integration Planning, instructed you to select and record two test subscribers. Use the two test subscriber stations and their extensions as you complete the instructions in this section.

• If you are administering a System 75 or DEFINITY G1 switch, refer to the heading Administering

Stations on a System 75 or DEFINITY G1.

• If you are administering a DEFINITY G3 switch, refer to the heading Administering Stations on a

DEFINITY G3.

Administering Stations on a System 75 or DEFINITY G1

Use the following instructions to administer the test subscriber stations on a System 75 or DEFINITY G1. If you are administering a DEFINITY G3 switch, refer to the heading Administering Stations on a DEFINITY G3.

1. At the enter command prompt, enter change station X

X represents one of the test subscriber station extensions. Enter the station extension

NOTE

After you enter the command, you see the STATION screen as shown in Figure 8-2. The cursor appears in the Type ﬁeld.

instead of X. Refer to worksheet B in Chapter 2 for the test subscriber extensions. The sample screen on the next page uses station extension 4005.

If you receive the message XXXX Identifier not assigned, you entered a station extension not entered in the system.

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Acceptance Tests 8-5

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STATION

Extension: _ 4_ 0_ 0_ 5 Lock Messages? __ n_ COR: _ 1 Room: ____

Type: _ 2_ 5_ 0_ 0 Security Code: ___ COS: _ 1 Jack: ____ Port: _ 1_ A_ 0_ 3_ 0_ 5 Coverage Path: __ 5_ Tests: _ y Cable: ____ Name: ______

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e__ Headset? _ n Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n Data Restriction? __ n_

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

Distinctive Audible Alert? __ y_

Message Waiting Indication: _ L_ E_ D

Station Adjunct Supervision? __ y_

ABBREVIATED DIALING

HOT LINE DESTINATION

List 1: ______ List 2: ______ List 3: ______

Abbreviated Dialing List Number (from above 1, 2, or 3): ___

Dial Code: ___

Figure 8-2. System 75 and DEFINITY G1 Station Screen

2. In the Coverage Path ﬁeld, enter the coverage path you created for AUDIX Voice Power in the ﬁrst section of this chapter.

If you do not remember the coverage path number, refer to worksheet B in Chapter 2.

3. Enter 1 in the COR ﬁeld.

4. Enter 1 in the COS ﬁeld.

5. In the LWC Reception ﬁeld, enter none

6. In the LWC Activation ﬁeld, enter n

7. Enter n in the Call Waiting Indication ﬁeld.

8. Enter n in the Att. Call Waiting Indication ﬁeld.

9. Press the ENTER function key to save your changes and return to the enter command prompt.

10. Repeat steps 1 through 9 for the second test subscriber station.

When you complete the station administration for both test subscribers, return to Chapter 10, Acceptance Tests, in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115) and complete the acceptance test procedure.

8-6 Acceptance Tests

________________________________________________________________________________________________

Administering Stations on a DEFINITY G3

Use the following instructions to administer the test subscriber stations on a DEFINITY G3i, a DEFINITY G3r, or a DEFINITY G3s switch. If you are administering a System 75 or DEFINITY G1 switch, refer to the heading Administering Stations on a System 75 or DEFINITY G1.

1. At the enter command prompt, enter change station X

X represents one of the test subscriber station extensions. Enter the station extension

NOTE

After you enter the command, you see the STATION screen as shown in Figure 8-3 for a DEFINITY G3i and a DEFINITY G3s or Figure 8-4 for a DEFINITY G3r. The cursor appears in the Type ﬁeld.

instead of X. Refer to worksheet B in Chapter 2 for the test subscriber extensions. The sample screen below uses station extension 4005.

If you receive the message XXXX Identifier not assigned, you entered a station extension not entered in the system.

11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: 4005 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 1 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: AVPLT01 Coverage Path: _ 5_ _ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

SMDR Privacy? __ n_ Data Restriction? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Figure 8-3. DEFINITY G3i and DEFINITY G3s Station Screen

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Acceptance Tests 8-7

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11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: 4005 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 1 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: AVP 01 Coverage Path: _ 5_ _ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

CDR Privacy? __ n_ Data Restriction? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Message Server Name: _ _ _ __

Audix Name: _ _ _ _ _

Figure 8-4. DEFINITY G3r Station Screen

2. In the Coverage Path ﬁeld, enter the coverage path you created for AUDIX Voice Power in the ﬁrst section of this chapter.

If you do not remember the coverage path number, refer to worksheet B in Chapter 2.

3. Enter 1 in the COR ﬁeld.

4. Enter 1 in the COS ﬁeld.

5. In the LWC Reception ﬁeld, enter none

6. In the LWC Activation ﬁeld, enter n

7. Enter n in the Call Waiting Indication ﬁeld.

8. Enter n in the Att. Call Waiting Indication ﬁeld.

9. Enter y in the Switchhook Flash ﬁeld.

10. Press the ENTER function key to save your changes and return to the command prompt.

11. Repeat steps 1 through 10 for the second test subscriber station.

When you complete the station administration for both test subscriber, return to Chapter 10, Acceptance Tests, in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115) and complete the acceptance test procedure.

8-8 Acceptance Tests

________________________________________________________________________________________________

REMOVING TEST SUBSCRIBERS FROM COVERAGE

Do not perform the tasks in this section until you complete all acceptance test procedures in Chapter 10 of AUDIX Voice Power System Release 3.0 Software Installation (585-310-115). The installation document explains when you must use the instructions in this section. If you have not performed the tasks in the installation document, complete the tasks now.

After you complete the acceptance tests tasks, you must remove the test subscribers from the AUDIX Voice Power system coverage. To perform the task, remove the coverage path assigned to the test subscriber stations. Use the following instructions to perform the process.

1. At the enter command prompt, enter change station X

X represents the ﬁrst test subscriber station extension. Enter the extension instead of X.

NOTE

After you enter the command, you see the STATION screen.

2. Press TAB and move the cursor to the Coverage Path ﬁeld.

3. Press the space bar to blank-out the ﬁeld.

4. Press the ENTER function key to save your changes and return to the enter command prompt.

5. Repeat steps 1 through 4 process for the second test subscriber.

You have removed the test subscriber from the AUDIX Voice Power system coverage. Return to Chapter 10, Acceptance Tests, in AUDIX Voice Power System Release 3.0 Software Installation (585-310-115) and complete the acceptance tests.

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9. Cut-to-Service Tasks

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Do not perform any tasks in this chapter until you complete the necessary cut-to-service tasks in Chapter 11, Cut-to-Service, of AUDIX Voice Power System Release 3.0 Software Installation (585-310-115). The installation document explains when you must use the instructions in this chapter. If you have not performed the tasks in the installation document, complete the tasks now.

This chapter explains how to administer the switch for the AUDIX Voice Power system cut-to-service process. Cutting over an AUDIX Voice Power system requires you to change the coverage path used by all subscribers. Performing a cut-to-service provides all subscribers with voice mailboxes. Make sure you have informed your subscribers and trained your attendants before you change the coverage path.

To perform cut-to-service, you must perform the following two tasks:

• Administer the call coverage path

• Administer the subscribers

Continue with the procedures on the next page to administer the switch for cut-to-service.

9-1

9-2 Cut-to-Service Tasks

________________________________________________________________________________________________

ADMINISTER THE CALL COVERAGE PATH

A coverage path directs the switch to transfer unanswered or busy calls to a hunt group, a service, or another extension. Coverage paths also allow you to specify the following:

• Unanswered call time intervals (number of rings)

• Call coverage criteria

• Coverage path points used to redirect calls

On the coverage path screen, you assign the call coverage points. These coverage points tell the switch where to direct a busy or unanswered call. Usually hunt groups, attendant stations, or speciﬁc extensions are assigned as coverage points. For an AUDIX Voice Power system, set the DCP extension number as the ﬁrst coverage point.

To use the AUDIX Voice Power system, you add or modify the coverage path assigned to the subscriber stations. Use the instructions in this section to add or modify the AUDIX Voice Power coverage path.

1. At the command prompt, enter add coverage path X

X represents the cut-to-service coverage path number you recorded on worksheet B in

NOTE

Chapter 2. The sample screen on the next page uses coverage path number 5. If you receive the message "XX" Identifier previously assigned;

please select another, you entered an assigned coverage path. Enter change coverage path X instead.

After you enter the command, you see the COVERAGE PATH screen as shown in Figure 9-1.

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Cut-to-Service Tasks 9-3

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COVERAGE PATH

Coverage Path Number: _ 5

Next Path Number: _ Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call

DND/SAC/Goto Cover? _ y _ y

COVERAGE POINTS

Active? _ n _ n

Busy? _ y _ y

Don’t Answer? _ y _ y Number of Rings: _ 2

All? _ n _ n

Point 1: _ 5_ 0_ 0_ 0_ Point 3: __ Point 2: _ 0_

Figure 9-1. Coverage path screen

The COVERAGE PATH screen on the System 75, DEFINITY G1, and DEFINITY G3 series

NOTE

switches appear the same.

2. In the Active ﬁeld, enter n for both Inside Call and Outside Call.

3. In the Busy ﬁeld, enter y for both Inside Call and Outside Call.

4. In the Don’t Answer ﬁeld, enter y for both Inside Call and Outside Call.

5. Enter the number of rings from 1 to 99 in the Number of Rings ﬁeld. The number you enter tells the system how many times to let the user’s telephone ring before

recognizing a no answer condition and sending the call to the ﬁrst coverage path. Enter a small number such as 4.

6. In the All ﬁeld, enter n for both Inside Call and Outside Call.

7. In the DND/SAC/Goto Cover ﬁeld, enter y for both Inside Call and Outside Call.

8. Enter the DCP extension as the ﬁrst coverage point in the Point 1 ﬁeld. You selected and recorded the DCP extension on worksheet B in Chapter 2, Switch Integration Planning.

9. Press the ENTER function key to save your changes and return to the command prompt.

Proceed to the next section, Administer the Subscribers.

9-4 Cut-to-Service Tasks

________________________________________________________________________________________________

ADMINISTER THE SUBSCRIBERS

After you administer the call coverage path, you must administer the subscriber stations. Each subscriber station must contain the correct information for the AUDIX Voice Power system R3.0 to operate.

Use the instructions in this section to administer the stations.

• If you are administering a System 75 or DEFINITY G1 switch, refer to the heading Administering

Stations on a System 75 or DEFINITY G1.

• If you are administering a DEFINITY G3 switch, refer to the heading Administering Stations on a

DEFINITY G3.

Administering Stations on a System 75 or DEFINITY G1

Use the following instructions to administer each subscriber station on a System 75 or DEFINITY G1. If you are administering a DEFINITY G3 switch, refer to the heading Administering Stations on a DEFINITY G3.

1. At the enter command prompt, enter change station X

X represents a subscriber station extension. Enter the station extension instead of X.

NOTE

After you enter the command, you see the STATION screen as shown in Figure 8-2. The cursor appears in the Type ﬁeld.

For a list of subscribers, refer to Appendix A, Table A-1 in AUDIX Voice Power R3.0 Planning (585-310-602). The sample screen on the next page uses station extension

4005. If you receive the message XXXX Identifier not assigned, you entered a

station extension not entered in the system. Use the add station command to add the subscriber.

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Cut-to-Service Tasks 9-5

_ ______________________________________________________________________________________

STATION

Extension: _ 4_ 0_ 0_ 5 Lock Messages? __ n_ COR: _ 1 Room: ____

Type: _ 2_ 5_ 0_ 0 Security Code: ___ COS: _ 1 Jack: ____ Port: _ 1_ A_ 0_ 3_ 0_ 5 Coverage Path: __ 5_ Tests: _ y Cable: ____ Name: ______

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e__ Headset? _ n Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n Data Restriction? __ n_

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

Distinctive Audible Alert? __ y_

Message Waiting Indication: _ L_ E_ D

Station Adjunct Supervision? __ y_

ABBREVIATED DIALING

HOT LINE DESTINATION

List 1: ______ List 2: ______ List 3: ______

Abbreviated Dialing List Number (from above 1, 2, or 3): ___

Dial Code: ___

Figure 9-2. System 75 and DEFINITY G1 Station Screen

2. In the Coverage Path ﬁeld, enter the coverage path you created for AUDIX Voice Power in the ﬁrst section of this chapter.

If you do not remember the coverage path number, refer to worksheet B in Chapter 2.

3. Enter 1 in the COR ﬁeld.

4. Enter 1 in the COS ﬁeld.

5. In the LWC Reception ﬁeld, enter none

6. In the LWC Activation ﬁeld, enter n

7. Enter n in the Call Waiting Indication ﬁeld.

8. Enter n in the Att. Call Waiting Indication ﬁeld.

9. Press the ENTER function key to save your changes and return to the enter command prompt.

10. Repeat steps 1 through 9 for each subscriber station.

When you complete the station administration for all subscribers, return to Chapter 11, Cut-to-Service, in AUDIX Voice Power System Release 3.0 Software Installation (585310-115) and complete the cut-to-service procedure.

9-6 Cut-to-Service Tasks

________________________________________________________________________________________________

Administering Stations on a DEFINITY G3

Use the following instructions to administer all subscriber stations on a DEFINITY G3i, a DEFINITY G3r, or a DEFINITY G3s. If you are administering a System 75 or DEFINITY G1 switch, refer to the heading Administering Stations on a System 75 or DEFINITY G1.

1. At the enter command prompt, enter change station X

X represents a subscriber station extension. Enter the station extension instead of X.

NOTE

After you enter the command, you see the STATION screen as shown in Figure 9-3 on a DEFINITY G3i and a DEFINITY G3s or Figure 9-4 on a DEFINITY G3r. The cursor appears in the Type ﬁeld.

For a list of subscriber extensions, refer to Appendix A, Table A-1, in AUDIX Voice Power R3.0 Planning (585-310-602). The sample screen below uses station extension

4005. If you receive the message XXXX Identifier not assigned, you entered a

station extension not entered in the system. Use the add station command to add the subscriber.

11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: 4005 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 1 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: Doe Jane Coverage Path: _ 5_ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

CDR Privacy? __ n_ Data Restriction? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Figure 9-3. DEFINITY G3i and DEFINITY G3s Station Screen

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Cut-to-Service Tasks 9-7

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11/14/92 11:20 Page 1 of 2 SPE B

STATION

Extension: 4005 BCC:0

Type: _ 2_ 5_ 0_ 0 Lock Messages? __ n_ COR: _ 1 Port: _ 0_ 4_ C_ 1_ 1_ 0_ 1_ Security Code: ___ COS: _ 1 Name: Doe Jane Coverage Path: _ 5_ Tests: _ y

FEATURE OPTIONS

LWC Reception: _ n_ o_ n_ e_ Coverage Msg Retrieval? __ y_

LWC Activation? __ n_ Auto Answer? _ n

Redirect Notification? __ y_ Call Waiting Indication? __ n_

Off Premise Station? __ n_ Att. Call Waiting Indication? __ n_

CDR Privacy? __ n_ Data Restriction? __ n_

Distinctive Audible Alert? __ y_

Switchhook Flash? __ y_ Message Waiting Indication: _ L_ E_ D

Adjunct Supervision? __ y_

Message Server Name: _ _ _ __

Audix Name: _ _ _ _ _

Figure 9-4. DEFINITY G3r Station Screen

2. In the Coverage Path ﬁeld, enter the coverage path you created for AUDIX Voice Power in the ﬁrst section of this chapter.

If you do not remember the coverage path number, refer to worksheet B in Chapter 2.

3. Enter 1 in the COR ﬁeld.

4. Enter 1 in the COS ﬁeld.

5. In the LWC Reception ﬁeld, enter none

6. In the LWC Activation ﬁeld, enter n

7. Enter n in the Call Waiting Indication ﬁeld.

8. Enter n in the Att. Call Waiting Indication ﬁeld.

9. Enter y in the Switchhook Flash ﬁeld.

10. Press the ENTER function key to save your changes and return to the command prompt.

11. Repeat steps 1 through 10 for all subscriber stations.

When you complete the station administration for all subscribers, return to Chapter 11, Cut-to-Service, in AUDIX Voice Power System Release 3.0 Software Installation (585310-115) and complete the cut-to-service procedure.

9-8 Cut-to-Service Tasks

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CUT-FROM-SERVICE

When you install system upgrades or perform system maintenance, you may have to cut the AUDIX Voice Power system from service. To perform the task, you must change coverage point 1 in the coverage path from the AUDIX Voice Power hunt group to the attendant station extension. Do not perform the cut-fromservice task unless the installation or upgrade documents instructs you to cut-from-service.

Use the following instructions to perform the cut-from-service process.

1. At the Switch Access Terminal (SAT) enter command prompt, enter change coverage

path X

X represents the coverage path number you listed on worksheet B in Chapter 2, Switch

NOTE

After you enter the command, you see the COVERAGE PATH screen. On the coverage path screen, you see several ﬁelds. The instructions in this section only explain the

ﬁelds you need to change to cut from AUDIX Voice Power system service. If you need more information on screen ﬁelds not explained here, refer to the documentation supplied with your switch.

Integration Planning. The number relates to the current AUDIX Voice Power coverage path. Enter the coverage path number from worksheet B instead of X.

2. The Point 1 ﬁeld currently contains the AUDIX Voice Power DCP extension. Set the Point 1 ﬁeld to the attendant station extension.

Instead of sending the call to the AUDIX Voice Power system, the switch now sends the call to the attendant station.

3. Press the ENTER function key to save your changes and return to the enter command prompt.

You have completed the cut-from-service process. Return to the document that instructed you to perform the cut-from-service process.

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A. Troubleshooting

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This appendix provides troubleshooting information to help you isolate and correct problems that may occur with the AUDIX Voice Power system R3.0. The information in this appendix only covers switch related AUDIX Voice Power system problems including call handling problems and message waiting lamp problems.

The problems outlined in this appendix only refer to System 75, DEFINITY G1, and DEFINITY G3 problems. If you do not ﬁnd your problem in this appendix, refer to AUDIX Voice Power System Release

3.0 Maintenance (585-310-113) for more AUDIX Voice Power system R3.0 troubleshooting procedures.

A-1

A-2 Troubleshooting

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PROBLEM LIST AND ACTION

This section contains a list of problems with possible causes and solutions for each problem. Read the information to help you isolate and correct telephone interface problems. You hear many of the problem symptoms as spoken prompts on the AUDIX Voice Power system.

The caller is never transferred to the voice mailbox or is transferred to an attendant when no one answers the subscriber’s phone.

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Possible Cause: The call coverage path for the extension has been incorrectly administered in

the switch.

Solution: Refer to Chapter 9, Cut-to-Service, in this document to administer the call

coverage path for the subscribers.

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The AUDIX Voice Power system does not answer calls received on the CA+VM or CA+VM+AA services. Incoming calls continue to ring.

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Possible Cause: The call coverage path is not administered correctly in the switch. Solution: Refer to Chapter 9, Cut-to-Service, in this document to administer the call

coverage path for the subscribers.

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Possible Cause: Phone-to-channel mapping was not done for the channel(s) assigned to the

CA+VM or CA+VM+AA service.

Solution: Refer to Chapter 13, System Tuning in AUDIX Voice Power System Release

3.0 Administration (585-310-532) for information on mapping extensions to channels.

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Possible Cause: The Class of Restrictions (COR) on the switch has been incorrectly

administered.

Solution: Refer to Chapter 6, System 75 and DEFINITY G1 Administration, or Chapter

7, DEFINITY G3 Administration, in this document for instructions on administering the COR.

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Troubleshooting A-3

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Possible Cause: The switch integration software has not been installed on the system. Solution: Install the switch integration software. Refer to Chapter 4, Software

Installation, of this document for instructions on installing the software.

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Possible Cause: The switch has a "mixed dial plan." Station extensions consist of different

ranges of numbers.

Solution: Administer the switch so the analog station extension are the maximum size

or move the analog channel extensions to a nonmixed area of the dial plan.

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Possible Cause: Call appearances for the DCP extension are not administered correctly on the

switch.

Solution: Administer the DCP station extension on the switch to include "call_appr" for

all ten call appearances. Refer to Chapter 6, System 75 and DEFINITY G1 Administration, or Chapter 7, DEFINITY G3 Administration, in this document for instructions on administering the DCP station extension.

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The caller hears the reorder tone (howler tone).

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Possible Cause: The channel is not administered properly in the switch. Solution: Refer to Chapter 6, System 75 and DEFINITY G1 Administration, or Chapter

7, DEFINITY G3 Administration, in this document for instructions on administering the channels.

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A-4 Troubleshooting

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When subscribers attempt to access voice mail, the AUDIX Voice Power system transfers the call to the attendant.

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Possible Cause: On an System 75 R1V1 switch, subscribers cannot access the voice mail

service directly.

Solution: Place the non-integrated "voice_mail" service in a hunt group to allow

subscribers to access the voice mail service directly by calling the hunt group extension. Refer to Chapter 6, System 75 and DEFINITY G1 Administration, in this document for instructions on administering the hunt group for the System 75 R1V1.

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Possible Cause: The System 75, DEFINITY G1, and DEFINITY G3 switches have an

override parameter that, depending on the setting, sends a call to an attendant.

Solution: Set the switch attendant timeout parameter to 90.

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Voice mail prompts prompts interrupt conversation.

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Possible Cause: The AUDIX Voice Power system installer selected the wrong switch version

when prompted to identify the switch software.

Solution: Refer to Changing the Switch Type in Chapter 4, Software Installation, in this

document for instructions on selecting the correct switch type.

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Possible Cause: The analog stations are conﬁgured with the call-waiting feature activated. On

the AUDIX Voice Power system, a switchhook ﬂash is used to pick up a call waiting and to transfer a call.

Solution: Disable the call-waiting feature for each AUDIX Voice Power system analog

station on the switch.

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Troubleshooting A-5

The caller hears silence rather than ringing or music-on-hold during a call transfer.

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Possible Cause: The switch music-on-hold parameter is not set correctly. Solution: Set the switch music-on-hold parameter to yes. If the switch has a music-on-

hold board, the caller will hear music. If that board is not installed, the caller will hear ringing.

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Outside calls directed to the voice mail service by the attendant do not reach the voice mail service and are returned to the console after 5 or 6 seconds.

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Possible Cause: When handling a trunk-group call directed or redirected from the attendant,

the switch strips the trunk-group number. This causes the DCP software to treat the number as a bad DCP buffer and the AUDIX Voice Power system returns the call to the attendant.

Solution: Refer to the section titled Administer the Switch Integration Package in

Chapter 5, AUDIX Voice Power System R3.0 Switch Parameters, of this document for instructions on adding trunk names.

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Callers accessing the call answer service hear the generic greeting instead of the personal greeting recorded by the individual subscriber.

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Possible Cause: The call was initially handled by the automated attendant. The caller used the

* T or # feature to transfer to a non-AUDIX Voice Power system

subscriber. The called station was busy or ring/no answer and returned to the automated attendant. The automated attendant played the generic greeting.

Solution: To ensure that the personal greeting is used, the subscriber must be registered

on the AUDIX Voice Power system as having switch call coverage. On the switch, the subscriber must have a coverage path to the DCP station extension.

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A-6 Troubleshooting

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Possible Cause: The subscriber’s name in the switch database does not match the subscriber’s

name in the AUDIX Voice Power database. The AUDIX Voice Power system provides "nonintegrated" call answer service and the caller must enter the extension of the person for whom the message is intended.

Solution: Check that the subscriber’s name matches exactly in the switch and AUDIX

Voice Power system databases, including the use of upper- and lower-case letters.

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Pressing a valid select code or * T inside the automated attendant does not transfer calls.

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Possible Cause: For the analog stations, the switch is administered with the switchhook ﬂash

set to no.

Solution: Administer the analog stations on the switch to allow the switchhook ﬂash.

Refer to Chapter 6, System 75 and DEFINITY G1 Administration, or Chapter 7, DEFINITY G3 Administration, in this document for instructions on setting the switchhook ﬂash.

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A call transfers to coverage but the call appearance indicator stays active. If a user picks up on that appearance, the callers hears the call answer message.

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Possible Cause: While installing the switch integration software, the installer entered an

incorrect version number for the switch software.

Solution: Refer to Changing the Switch Type in Chapter 4, Software Installation, in this

document for instructions on selecting the correct switch type.

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Troubleshooting A-7

An outside caller accesses the automated attendant service and presses 0 to speak with an attendant. The caller is not connected to the attendant, but is put on hold for several seconds after which the automated attendant menu is replayed.

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Possible Cause: The call is being transferred to the attendant by an intelligent transfer. If the

call encounters a busy or ring/no answer condition during an intelligent transfer, the call is returned to the AUDIX Voice Power system.

Solution: Administer the switch and the AUDIX Voice Power system so that a blind

transfer occurs when a caller presses 0 . A blind transfer occurs when a registered subscriber is conﬁgured with no switch call coverage. Refer to the switch vendor’s documentation and to Chapter 10, Subscriber Administration, of AUDIX Voice Power System Release 3.0 Administration (585-310-532) for instructions.

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A subscriber has one or more messages, but the MWL is not turned on.

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Possible Cause: The switch administration for leave word calling on the analog stations is set

to "audix."

Solution: Change the administration of the analog channels on the switch so that leave

word calling is administered as follows: y for R1V1, yes for R1V2, ap-spe for R1V3, and msa-spe for R1V4/G1 and a G3.

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A-8 Troubleshooting

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AT&T Audix Voice Power - Switch Integration To Sys 75 And - Definity G1 And G3

Specifications and Main Features

Frequently Asked Questions

User Manual

About This Document

INTENDED AUDIENCES

PREREQUISITE SKILLS OR KNOWLEDGE

DOCUMENT ORGANIZATION

HOW TO USE THIS DOCUMENT

CONVENTIONS USED IN THIS DOCUMENT

TRADEMARKS AND SERVICE MARKS

RELATED RESOURCES

HOW TO MAKE COMMENTS ABOUT THIS DOCUMENT

1. Prerequisites

SAFETY CONSIDERATIONS

FACTORY ASSEMBLED SYSTEMS

AUDIX VOICE POWER R3.0 CONFIGURATION DIAGRAM

COMPONENT CHECKLISTS

AUDIX Voice Power Release 3.0 Base Operating System Software

AUDIX Voice Power Release 3.0 Hardware

AUDIX Voice Power Release 3.0 Peripherals

AUDIX Voice Power Release 3.0 Kits

AUDIX Voice Power Release 3.0 Kits (continued)

AUDIX Voice Power Release 3.0 Documentation

Documentation Advance Shipment Kit

2. Switch Integration Planning

ANALOG CHANNEL EXTENSIONS

DCP EXTENSION

COVERAGE PATH NUMBERS

TEST SUBSCRIBER EXTENSIONS

FEATURE ACCESS CODES

TRUNK LINE NAMES

3. Hardware Installation

INSTALL THE DCP BOARD

REPLACING THE COVER

CONNECTING DIGITAL LINES TO THE DCP BOARD

4. Software Installation

INSTALL THE SWITCH INTEGRATION SOFTWARE

CHANGING THE SWITCH TYPE

5. AUDIX Voice Power R3.0 Switch Parameters

SET THE MESSAGE WAITING INDICATOR PARAMETERS

ADMINISTER THE SWITCH INTERFACE PACKAGE

SET THE SWITCH INTERFACE PARAMETERS

ASSOCIATE THE APPLICATION AND SWITCH INTERFACE

6. System 75 and DEFINITY G1 Administration

RELEASE R1V1 AND R1V2 SOFTWARE LIMITATIONS

Music On Hold Solutions

Subscriber Access to Voice Mail on an R1V1

Attendant Transfers on an R1V1 and R1V2

Attendant Access to Voice Mail on an R1V2

Stations Supported (R1V1)

Ambiguous Extensions

Display Phone Administration

ASSIGN THE CLASS OF RESTRICTIONS

Administer the Subscriber Extension COR

Administer the CA+VM or CA+VM+AA COR

Administer the DCP Extension COR

ADDING AND VERIFYING ANALOG CHANNELS

CONFIGURE THE DCP EXTENSION

ADMINISTER THE HUNT GROUP (R1V1 AND R1V2)

7. DEFINITY G3 Switch Administration

ASSIGN THE CLASS OF RESTRICTIONS

Administer the Subscriber Extension COR

Administer the CA+VM or CA+VM+AA COR

Administer the DCP Extension COR

ADDING AND VERIFYING ANALOG CHANNELS

CONFIGURE THE DCP EXTENSION

8. Acceptance Tests

ADMINISTER THE CALL COVERAGE PATH

ADMINISTER THE TEST SUBSCRIBER STATIONS

Administering Stations on a System 75 or DEFINITY G1

Administering Stations on a DEFINITY G3

REMOVING TEST SUBSCRIBERS FROM COVERAGE

9. Cut-to-Service Tasks

ADMINISTER THE CALL COVERAGE PATH

ADMINISTER THE SUBSCRIBERS

Administering Stations on a System 75 or DEFINITY G1

Administering Stations on a DEFINITY G3

CUT-FROM-SERVICE

A. Troubleshooting