AT&T Audix AMIS Analog - Networking

AMIS Analog Networking

585-300-512 Comcode 108413543 Issue 7 May 1999

Notice

Every effort was made to ensure that the informa tion in thi s book was complete and accura te at th e time o f prin tin g. Howev er , in format ion is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your tel ec ommunications system by an unauthorized party, for example, persons other than your com-

pany’s employees, agents, subcontractors, or persons working on your company’ s beh alf. Not e t hat t her e ma y be a ris k of toll f rau d ass oci at ed with your telecommunications system and, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services.

You and your system manager are responsible for the security of your system, such as programming and confi guring your equipment to prevent unauthorized use. The system manager is also responsibl e for reading all installation, instruc tion, and system administration doc uments provided with this pro duct in order to fully understand th e fe atures that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies does not warrant that this product is immune fro m or will prevent unauthorized use of common-carrier telecommun ic ation services or facili ti es accessed through or connected to it. Lucent Technologies will not be responsible for any charges that result from such unauthorized use.

Lucent Technologies Fraud I n tervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the appropriate BCS Nati ona l Cu stomer Care Center telephone number. Users of the MERLIN®, PARTNER®, and System 25 produc ts should call 1 800 628 2888. Users of the System 75, System 85, DEFINITY® Generic 1, 2 and 3, and DEFINITY® ECS produc ts shou ld call 1 800 643 2353. Customers outside the continental United States should contact their local Lucent representative, or call one of the above numbers in the following manner:

• Dial the International Access Code; for example, 011.

• Dial the co un try code for the U.S., that is, 01.

• Lastly, dial either of the telephone numbers provided above .

Lucent Technologies Web Page

The world wide web home pag e for Lucent Technologies is:

http://ww w.lucent .com

Federal Communica tions Commissi on S ta tement Part 15: Class A Statement. This equipment has been tested and

found to comply with the limits for a Class A digital device, pursua nt to Part 15 of the FCC Rules. These limits are design ed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio-frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct th e in te rfe re nce at his own expense.

Industry Canada (IC) Interference Information

This digital apparatus does no t exceed the Class A limits for radio noise emissions set out in the radio interference regulations of Industry Canada.

Le Présent Appareil Nomérique n’émet pas de bruits radioé le ctriques dépassant les limites applicables aux appareils numériques de la class A préscrites dans le reglement sur le brouillage radioélectrique édicté par le Industrie Canada.

Trademarks

See the preface of this docum e nt.

Ordering Information Call: Lucent Technologies BCS Publications Center

Voice 1 800 457-1235 International Voice 317 322-6791 Fax 1 800 457-1764 International Fax 317 322-6699

Write: Lucent Technologies BCS Publications Center

2855 N. Franklin Road Indianapolis, IN 46219

Order: Document No. 585-300-512

Comcode 10841354 3 Issue 7, May 1999

For additional documents, refer to the section in “About This Document” entitled “Related Resources.”

Y ou can be placed on a standing order list for this and other documents you may need. For more information on standing orders, or to be put on a list to receive fut ure i ssues of this d ocumen t, co ntac t the Luce nt Technologies Publications Center.

Obtaining Products

To learn more about Lucent Technologies products and to order products, contact Luce nt Direct, the direct-ma rket organization of Lucent Technologies Business Communications Systems. Access their web site at www.lucentdirect.com. Or call the fol lo w ing numbers: customers 1 800 451 2100, account executiv es 1 888 778 1880 (voice) or 1 888 778 1881 (fax).

Warranty

Lucent Technologies provides a limited warranty on this product. Refer to the “Limited U s e S oftware License Ag reement” card provided with your package.

European Union Declaration of Conformity

The “CE” mark affixed to the equipment means that it conforms to the following directives. Lucent Technologies Business Comm unications Systems declares that DEFINITY AUDIX System equipment specified in this document conforms to the referenced European Union (EU) Directive s an d Harmonized Standards listed below: EMC Directive 89/336/EEC Low-Voltage Directive73/23/ EEC

Acknowledgment

This document was prepa re d by O M D Technical Publicati ons, Lucent Technologies, Denver, CO. and Columbus, OH.

AMIS Analog Networking

585-300-512

Contents

Contents iii About This Document ix

■ Purpose ix

■ Intended Audience ix

■ How This Document Is Organized x

■ Conventions Used xi

■ Related Resources xii

■ Trademarks and Servic e Mark s xii

■ How to Make Comments About This Document xiii

1 Overview 1-1

■ AMIS Analog Networking 1-2

AMIS One-Step and Two-Step Address ing 1-3

Issue 7

May 1999

iii

Subscriber Features 1-4

One-Step Addressing Features 1-4

Two-Step Addressing Summary 1-5 Types of Users 1-6 Feature Operation 1-7

■ Message Delivery 1-9

Subscriber Features 1-10 Types of Users 1-11 Feature Operation 1-12

■ Feature Enhancements by Release 1-14

AUDIX System Enhancements 1-14 DEFINITY AUDIX System Enhancements 1-15 Intuity System Enhancements 1-15

2 Planning and Design 2-1

■ Requirements 2-1

Software Requirements 2-1 Hardware Requirements 2-2 Voice Port Needs 2-2

Calculate Expected Voice Port Use 2-2

Monitor Voice Port Use 2-3

■ Security 2-4

AMIS Analog Networking

Contents

■ Network Design 2-5

Designing an AMIS Analog/Message Delivery Network 2-5

Defining Address Ranges 2-10

AMIS Prefix 2-10

Address Prefixes 2-10

Overlapping or Duplicate Ranges 2-12

Extension Ranges and Length 2-12

Dial String Interaction 2-13

Sample Network Design 2-14

■ Network Planning 2-16

Collect Local Machine Information 2-16 Collect Remote Machine Inform atio n 2-19 Collect Remote Subscriber Information 2-21

585-300-512

Issue 7

May 1999

3 AUDIX Administration 3-1

■ Implementation 3-2

Task 1: Display the Local Machine 3-3 Task 2: Administer AMIS Loopback Test

Mailbox (Optional) 3-6 Task 3: Administer AMIS Analog/Message

Delivery Parameters 3-7 Task 4: Administer Outcalling Periods 3-12 Task 5: Adjust System Limits 3-14

Task 5A: Calculate New Filesystem Sizes 3-14

Task 5B: Compare the Recommended Sizes

to the Actual Sizes 3-16

Task 5C: Increase Filesystem Sizes 3-17 Task 6: Administer Retransmission Intervals 3-18 Task 7: Restart the AUDIX System 3-19 Task 8: Administer Remote Machines/Telephone

Numbers 3-20 Task 9: Record Remote Machine Names

(Optional) 3-32 Task 10: Administer Remote Subscribers

(Optional) 3-33 Task 11: Record Remote Subscriber Names

(Optional) 3-35 Task 12: Test the Connection 3-36

AMIS Analog Networking

Contents

585-300-512

Task 12A: Testing an AMIS Analog Connection 3-36

Task 12B: Testing a Message Delivery

Connection 3-37

■ Ongoing Administration 3-38

Educate Subscribers 3-38 Maintain the Network 3-38 Monitor Logs and Traffic Reports 3-38

4 DEFINITY AUDIX Administration 4-1

■ Implementation 4-2

Task 1: Verify AMIS Service 4-3 Task 2: Display the Local Machine 4-4 Task 3: Administer Loopback Test Mailbox

(Optional) 4-5 Task 4: Administer AMIS Analog/Message

Delivery Parameters 4-5

Issue 7

May 1999

Task 5: Administer Outcalling Periods 4-9 Task 6: Adjust System Limits 4-12 Task 7: Administer Retransmission Intervals 4-14 Task 8: Activate the Changes 4-15

Task 8A: Reboot the System (R1.0) 4-15

Task 8B: Run Audits (R2.0 and Later) 4-16 Task 9: Administer Remote Machines/Telephone

Numbers 4-17 Task 10: Record Remote Machine Names

(Optional) 4-28 Task 11: Administer Remote Subscribers

(Optional) 4-29 Task 12: Record Remote Subscriber Names

(Optional) 4-30 Task 13: Test the Connection 4-31

Task 13A: Testing an AMIS Analog Connection 4-32

Task 13B: Testing a Message Delivery

Connection 4-33

■ Ongoing Administration 4-33

Educate Subscribers 4-33 Maintain the Network 4-34 Monitor Logs and Traffic Reports 4-34

AMIS Analog Networking

585-300-512

Contents

5 Intuity System AMIS Administration 5-1

■ Checking and Activating the AMIS

Analog Networking Feature 5-3

■ Local Machine Administration 5-5

Check the Local Machine Administration on the Intuity Platform 5-5

Check the Local Machine Administration on the Intuity AUDIX Voice Messaging Feature Package 5-8

■ Administer Loopback Test Mailbox (Optional) 5-10

■ Administer AMIS Analog/Message

Delivery Parameters 5-11

■ Administer the Outcalling Periods 5-15

■ Adjust the System Limits 5-17

■ Administer Retransmission Intervals 5-19

■ Activate the Changes 5-21

Restart the AUDIX Voice System 5-21

Issue 7

May 1999

■ AMIS Remote Machine Administration 5-23

Administer AMIS Remote Machines on the Intuity Platform 5-24

Administer AMIS Remote Machines on the AUDIX Voice Messaging Feature Package 5-28

Enter the Address Ranges for the Remote

Machine 5-32

■ Record Remote Machine Names (Optional) 5-36

■ Administer Remote Subscribers (Optional) 5-39

■ Record Remote Subscriber Names (Optional) 5-41

■ Test the Connection 5-42

AMIS Analog Network Connection Test 5-42 Message Delivery Connection Test 5-43

■ Ongoing Administration 5-44

Educating Subscrib ers 5-44 Maintain the Network 5-44 Monitor Logs and Traffic Reports 5-45 Changing Remote AMIS Machine Information on

the Intuity Platform 5-45 Changing Remote AMIS Machine Information on

the AUDIX Voice Messaging Feature Package 5-46

AMIS Analog Networking

Contents

585-300-512

Deleting Remote Machines 5-47 Renaming a Remote AMIS Machines 5-48

■ Administration Examples 5-50

AMIS Casual Addressing to Local Numbers Example 5-50

AMIS Pre-Administered Addressing to Specific Machines Example 5-52

AMIS Message Delivery Addressing to Local Number Exam ple 5-54

A Administration Log Entries A-1 B Administration Forms Summary B-1 C Subscriber Operation C-1

■ AMIS Analog Networking Examples C-1

One-Step AMIS Addressing C-1 Two-Step AMIS Analog Networking Example C-5

■ Message Delivery Example C-6

Issue 7

May 1999

vii

■ Template Letter for Using the AMIS

Analog Networking and Message Delivery Features C-9

AMIS Analog Networking C-9

Using AMIS Analog One-Step Addressing C-10

Using AMIS Analog Two-Step Addressing C-11 Message Delivery C-11

Addressing Message Delivery Messages to

Individual Recipients C-12

Addressing Message Delivery Messages to a

Number in an Administered Range C-13

ABB Abbreviations ABB-1 GL Glossary GL-1 IN Index IN-1

AMIS Analog Networking

Contents

585-300-512

Issue 7

May 1999

viii

AMIS Analog Networking

About This Document

585-300-512 Issue 7

About This Document

Purpose

May 1999

ixPurp ose

This document, planning, administering, and using the Audio Messaging Interchange Specification (AMIS) Analog Networking and Message Delivery features on the following Lucent Technologies voice messaging system:

■ AUDIX R1V6, R1V7, and R1V8 systems

■ DEFINITY AUDIX systems

■ Intuity systems

Information is organized and presented in a user-oriented manner and allows easy access and retrieval of the information.

Intended Audience

The document is intended for anyone who administers one or more Lucent Technologies voice messaging systems for the AMIS Analog Networking and Message Delivery features.

AMIS Analog Networking,

585-300-512, provides procedures for

AMIS Analog Networking

About This Document

585-300-512 Issue 7

How This Document Is Organized

This document is organized into the following chapters:

■ About This Document

This preface describes the document’s purpose, intended audiences, organization, conventions, trademarks and service marks, and related resources. This preface also explains how to make comments about the document.

■ Chapter 1, "Overview"

This chapter describes the AMIS Analog Networking and Message Delivery features.

■ Chapter 2, "Planning and Design"

This chapter contains hardware and software requirements, security issues, and network planning procedures.

■ Chapter 3, "AUDIX Administration"

May 1999

xHow This Document Is Organized

This chapter describes the administration and testing of the AMIS Analog Networking and Message Delivery features on an AUDIX R1V6 or later system.

■ Chapter 4, "DEFINITY AUDIX Administration"

This chapter describes the administration and testing of the AMIS Analog Networking and Message Delivery features on a DEFINITY AUDIX system.

■ Chapter 5, "Intuity System AMIS Administration"

This chapter describes the administration and testing of the AMIS Analog Networking and Message Delivery features on an Intuity system.

■ Appendix A, "Administration Log Entries"

This appendix provides AMIS Analog Networking and Message Delivery administration error codes and resolution procedures.

■ Appendix B, "Administration Forms Summary"

This appendix summarizes the forms used for Lucent Technologies voice messaging systems for AMIS Analog Networking and Message Delivery administration.

■ Appendix C, "Subscriber Operation"

This appendix describes the procedures subscribers would use to send AMIS Analog Networking and Message Delivery messages. The appendix includes a template letter you can customize and distribute to the subscribers to inform them about the AMIS features.

■ Abbreviations

This section provides a list of abbreviations and acronyms used in the document.

AMIS Analog Networking

About This Document

■ Glossary

The Glossary provides a definition of terms and acronyms used in the document.

■ Index

The Index provides an alphabetical listing of principal subjects covered in this document .

Conventions Used

The following conventions were used in this document:

■ Rounded boxes represent keyboard keys that you press.

For example, an instruction to press the enter key is shown as

585-300-512 Issue 7

May 1999

xiConventions Used

Press .

■ Square boxes represent phone pad keys that you press.

ENTER

For example, an instruction to press zero on the phone pad is shown as Press .

■ The word “enter” means to type a value and press .

For example, an instruction to type y and press is shown as

ENTER

Enter y to continue.

■ Two or three keys that you press at the same time (that is, you hold down

the first key while pressing the second and/or third key) are shown as a rounded box that contains two or more words separated by hyphens. For example, an instruction to press and hold while typing the letter d is

ALT

shown as Press

■ Commands and text you type or enter appear in bold.

■ Values, instructions, and prompts that you see on the screen appear as

follows:

■ Variables that the system supplies or that you must supply appear in

italics

ALT-d

Press any key to continue.

For example, an error message including one of your filenames appears as

The file

filename

is formatted incorrectly

AMIS Analog Networking

585-300-512 Issue 7

About This Document

Related Resources

In addition to this document, you may need to reference additional documents about your voice mail system. F or a li st of documents related to your system, see the Lucent Technologies Product Publications Catalog website at www.lucent.com/enterprise/documentation.

Trademarks and Service Marks

The following trademarked products are mentioned in the books in the INTUITY library:

■ AT™ is a trademark of Hayes Microcomputer Products, Inc.

■ AUDIX® is a registered trademark of Lucent Technologies.

■ BT-542B™ is a trademark of BusLogic Inc.

■ COMSPHERE® is a registered trademark of Paradyne Corp.

■ CONVERSANT® is a registered trademark of Lucent Technologies.

May 1999

xiiRelated Resources

■ DEFINITY® is a registered trademark of Lucent Technologies in the U.S.

and throughout the world.

■ Dterm™ is a trademark of NEC Telephones, Inc.

■ Equinox™ is a trademark of Equinox Systems, Inc.

■ 5ESS® is a registered trademark of Lucent Technologies.

■ INTUITY™ is a trademark of Lucent Technologies.

■ MD110® is a registered trademark of Ericsson, Inc.

■ MEGAPLEX™ is a trademark of Equinox System, Inc.

■ MEGAPORT™ is a trademark of Equinox Systems, Inc.

■ Meridian™ is a trademark of Northern Telecom Limited.

■ MERLIN LEGEND® is a registered trademark of Lucent Technologies.

■ Microcom Networking Protocol® is a registered trademark of Microcom,

Inc.

■ Microsoft® is a registered trademark of Microsoft Corporation.

■ MS® is a registered trademark of Microsoft Corporation.

■ MS-DOS® is a registered trademark of Microsoft Corporation.

■ NEAX™ is a trademark of NEC Telephone, Inc.

■ NEC® is a registered trademark of NEC Telephones, Inc.

■ Netware® is a registered trademark of Novell, Inc.

■ Netware® Loadable Module™ is a trademark of Novell, Inc.

AMIS Analog Networking

About This Document

■ NLM® is a registered trademark of Novell, Inc.

■ Northern Telecom® is a registered trademark of Northern Telecom

Limited.

■ Novell® is a registered trademark of Novell, Inc.

■ ORACLE™ is a trademark of Oracle Corporation.

■ Paradyne® is a registered trademark of Paradyne Corp.

■ Phillips® is a registered trademark of Phillips Screw Company.

■ Rolm® is a registered trademark of International Business Machines.

■ SL-1™ is a trademark of Northern Telecom Limited.

■ softFAX® is a registered trademark of VOXEM, Inc.

■ TMI™ is a trademark of Texas Micro Systems, Inc.

■ UNIX® is a registered trademark of Novell in the United States and other

countries, licensed exclusively through X/Open Company Limited.

■ VOXEM® is a registered trademark of VOXEM, Inc.

585-300-512 Issue 7

May 1999

xiiiHow to Make Comments About This Document

■ VT100™ is a trademark of Digital Equipment Corporation.

■ Windows™ is a trademark of Microsoft Corporation.

How to Make Comments About This Document

We are interested in your suggestions for improving this document. Please send your comments and suggestions to:

Luc ent Technologies OMD Technical Publications Room 22-2X57 11900 North Pecos Street Denver, Colorado 80234

Send email comments to:

octeltechpubs@lucent.com

AMIS Analog Networking

About This Document

585-300-512 Issue 7

May 1999

xivHow to Make Comments About This Document

AMIS Analog Networking

Overview

The Audio Messaging Interchange Specification (AMIS) Analog Networking feature permits subscribers to exchange voice mail messages with voice messaging systems anywhere in the world, provided those systems also have AMIS analog networking capabilities. The Message Delivery feature permits subscribers to send recorded messages to any touch-tone telephone, anywhere

in the world (including someone’s home).

585-300-512 Issue 7

May 1999

1-1

Both features are sold together in a single package. The AMIS Analog Networking and Message Delivery features must be activated by Lucent Technologies personnel before customers can implement them.

General considerations related to the AMIS Analog Networking and Message Delivery features include:

■ The

■ Messages are

Message Sending Restrictions

Analog Networking and/or Message Delivery calls to specified remote machines (numbers) or user communities. This helps the system administrator prevent unnecessary outcalls and control unauthorized long-distance calls. For more information about voice mail system security, refer to the appropriate administration manual for your system.

example, it takes a full minute for the local system to play a one-minute message. Because messages are transmitted over analog lines, their quality may degrade.

GBCS Products Security Handbook,

played

to the remote machine or message recipient; for

feature can be used to limit AMIS

555-025-600, or the

AMIS Analog Networking

Overview

■ The AMIS Analog Networking feature, Message Delivery feature, and

Outcalling feature all share the outcalling message-transmission queue and the outcalling ports administered for the system. The message transmission schedule administered for AMIS Analog and Message Delivery messages to be delivered must be equal to or a subset of the outcalling periods administered on the system, or the messages will not be transmitted. Further considerations for outcalling port use are covered in Chapter 2, "Planning and Design"

The maximum number of messages that can be stored in the shared AMIS/message delivery/outcalling queue is 250. If the transmission queue reaches 250 messages, no more messages are delivered to the queue until the messages in the queue are transmitted (they remain in the

sender’s outgoing mailbox in the

The AMIS Analog Networking and Message Delivery feature description, use, and operation are described in the following sections. A summary of feature enhancements between various software releases appears at the end of this chapter.

585-300-512 Issue 7

undelivered

category).

May 1999

1-2AMIS Analog Networking

AMIS Analog Networking

AMIS analog networking allows remote or disparate voice mail systems to literally “talk” to each other. Because the AMIS protocol is an industry standard, messages can be exchanged with users on Lucent Technologies voice mail systems or on systems made by vendors other than Lucent Technologies. The only restriction is that both systems have AMIS analog networking capabilities.

The AMIS Analog Networking feature is especially useful to the following customers:

■ AUDIX system customers who wish to exchange voice mail messages

with DEFINITY AUDIX systems, Intuity systems, or with non-Lucent Technologies voice messaging systems that cannot be digitally networked. The AUDIX system supports both digital networking and AMIS analog networking. Both types of networking may be used on the same machine.

■ DEFINITY AUDIX system customers who wish to exchange voice mail

messages with AUDIX systems, other DEFINITY AUDIX systems, Intuity systems, or with non-Lucent Technologies voice messaging systems. The DEFINITY AUDIX system currently relies upon AMIS analog networking for all its networking functions.

■ Intuity syst em customers wh o wish to ex change voice mail messages with

AUDIX systems, DEFINITY AUDIX systems, other Intuity systems, or with non-Lucent Technologies voice messaging systems. The Intuity system supports both digital networki ng and AMIS a na lo g networ king. Both t y pes of networking may be used on the same machine.

AMIS Analog Networking

Overview

Other considerations related to the AMIS Analog Networking feature include:

■ An Lucent Technologies voice mail system using AMIS analog networking

can exchange messages with capabilities as long as the remote machine is defined on the local voice mail system. AMIS messages can alternatively be sent to a administered remote machines (for example, all machines in a specific area code or all local numbers). However, system administrators should take precautions when administering a range of machines to prevent unauthorized long-distance calls or minimize excessive port use (see the

"Security" section in Chapter 2, "Planning and Design"

585-300-512 Issue 7

any

voice mail system that has AMIS analog

range

May 1999

1-3AMIS Analog Networking

■ Messages are

played

to the recipient’s system; for example, it takes one full minute for the receiving system to record a one-minute message. If the same message is being delivered to more than one recipient on the same remote machine, the local system plays the message one time for each intended recipient. Because messages are transmitted over analog lines, their quality may degrade.

■ The AMIS analog specification allows the local voice mail system to send

up to nine AMIS messages per call to an individual remote system. For example, if several AMIS messages have been delivered to the outcalling message queue for delivery, the local system calls the remote s ystem

once

and plays out up to nine AMIS messages during that call. If any messages beyond the first nine are left in the queue, the local system calls the remote system again to transmit any additional AMIS messages it may have qu eue d.

AMIS One-Step and Two-Step Addressing

The system administrator may administer remote AMIS voice mail systems for one-step (

The “steps” refer to the way local subscribers address messages to remote recipients. For machine’s prefix (if assigned), followed by the recipient’s mailbox ID and the key. In followed by the telephone number of the remote machine, followed by the key. They are then prompted to enter the extension (mailbox ID) for the intended recipient, followed by another .

pre-adminis tered

one-step

two-step

addressing, subscribers first enter the prefix (if assigned),

) or two-step (

addressing, subscribers typically enter the remote

casual

) addressing.

One-step versus two-step addressing also has implications for the system administrator. One-step addresses are easier for subscribers to enter and may take advantage of many Lucent Technologies voice mail conveniences (see the following " Subscriber Features" section). To use one-step addressing, the system administrator only needs to pre-administer the machine. However, the administrator may also wish to administer remote subscribers to allow name addressing and name voiceback.

AMIS Analog Networking

Overview

585-300-512 Issue 7

Two-step addressing is often easier for the system administrator to implement because only the remote voice mail system (or range of remote systems) needs to be administered. For example, a range of remote systems could be administered for two-step addressing (for instance, an entire area code or all local telephone numbers) without needing to administer each remote system individually (as must be done for one-s tep addre ssing) . SeeChapter 2, "Planning

and Design" for additional considerations when planning AMIS addressing

schemes.

Subscriber Features

Subscriber features related to AMIS analog networking are summarized below. Refer to Appendix C, "Subscriber Operation" for examples of one-step and two-step addressing. This appendix also includes a template letter that can be customized to introduce subscribers to the features available at their site.

One-Step Addressing Features

For

one-step

prefix (if assigned), followed by the recipient’s mailbox ID and the key. However, subscribers who wish to send AMIS messages to recipients on remote systems administered for one-step addressing can also take advantage of the following features.

addressing, local subscribers typically enter the remote machine’s

May 1999

1-4AMIS Analog Networking

■

Address-by-Name

name addressing

■

Mailing Lists:

: Local subscribers can address AMIS messages using

only

for administered remote recipients.

Local subscribers can include remote recipients on any system administered for AMIS one-step addressing in their personal mailing lists. Administered remote recipients can be included by name or telephone number; non-administered remote recipients can be included only by telephone number. (See the following "Types of Users" section for a description of administered and non-administered remote recipients.)

■

Name Voiceback:

Local subscribers hear the name of administered remote recipients they are addressing or looking up in a directory the system administrator has voiced-in the name of that remote recipient. Otherwise, they hear the remote mailbox ID.

■

Names-and-Numbers Directory:

Local subscribers can look up administered remote subscribers on systems administered for AMIS one-step addressing using the local system’s names-and-numbers directory ( ).

* *

only

AMIS Analog Networking

Overview

■

Personal Directory:

585-300-512 Issue 7

recipients on systems administered for AMIS one-step addressing. Administered remote recipients can be included by name or telephone number; non-administered remote recipients can be included only by telephone number.

■

Reply to Sender:

messages using the Reply to Sender feature to supply automatic addressing. This feature works for all one-step administered remote subscribers.

Two-Step Addressing Summary

Subscribers who wish to send AMIS messages to recipients on remote systems

administered for two-step addressing must enter the recipient’s address in two steps. During the first step, local subscribers enter the prefix (if assigned), followed by the telephone number of the remote machine, followed by the key. At this point they may hear the name of the remote system voiced back (if the system administrator has recorded a name for that machine or range of machines). The system then prompts subscribers to enter the extension (mailbox ID) for the intended recipient, followed by another key. Subscribers will hear the digits voiced back to confirm they entered the correct extension number (recipient name voiceback is not available on systems administered for two-step addressing).

May 1999

1-5AMIS Analog Networking

Local subscribers can assign aliases to any remote

Local subscribers can respond to incoming AMIS

The headers of AMIS analog messages delivered to recipients on two-step remote systems differ slightly from standard voice mail or one-step AMIS messages. The two-step message header first states that the message is an AMIS message. Next, the system voices (typically) the complete telephone number of the remote voice mail system, followed by the mailbox ID of the person who sent the message. The sender’s name is not voiced for two-step messages.

NOTE:

AMIS recipients on remote systems administered for AMIS two-step addressing cannot be addressed by name or included in subscribers’ mailing lists or personal directories, nor are they included in the local system’s names-and-numbers directory. The name voiceback and Reply to Sender features also are not available.

AMIS Analog Networking

Overview

Types of Us ers

Users of the AMIS Analog Networking feature are divided into the following groups:

■

Local subscribers:

Lucent Technologies voice mail system. Unless restricted through the Message Sending Restrictions feature, all local subscribers are capable of sending AMIS messages.

■

Remote voice mail recipients:

remote voice mail system (any system other than the local system). Remote recipients are divided as follows:

—

585-300-512 Issue 7

May 1999

1-6AMIS Analog Networking

Voice mail users whose mailboxes reside on the local

AMIS users whose mailboxes reside on a

Administered remote subscribers:

Those remote users who have been administered on the local voice mail system. These recipients can be addressed by name and their names, if recorded, are voiced back. Only AMIS recipients whose mailboxes reside on systems administered for AMIS one-step addressing can be administered on the local system.

Non-administered remote recipients:

Remote users who have not been administered on the local voice mail system. All users on remote systems administered for AMIS two-step addressing are non-administered remote recipients. Remote users on systems administered for AMIS one-step addressing may be administered or non-administered (the system administrator indicates whether local subscribers can send messages to non-administered remote recipients when administering each remote system).

Non-administered remote recipients are further divided as follows:

■

Non-verified non-administered remote recipients:

Those non-administered remote users who have been addressed in an AMIS message, but a successful delivery has not yet occurred.

■

Verified non-administered remote recipients:

Those remote users who have either successfully received an AMIS message delivered by the local system, or who have successfully delivered an AMIS message to the local system.

AMIS Analog Networking

Overview

Feature Operation

The AMIS Analog Networking feature operates as follows:

1. A local subscriber either records a new voice mail message, forwards an existing call answer or voice mail message, or retrieves a mess age saved

in the subscriber’s outgoing mailbox.

2. When prompted for the recipient’s extension, the subscriber enters one of the follo win g, depending on the type of AMIS a ddressing administered on the system:

■

585-300-512 Issue 7

For AMIS one-step addressing:

Subscribers enter the AMIS and/or

May 1999

1-7AMIS Analog Networking

address prefix (if assigned), followed by the remote mailbox ID (typically the extension) of the intended recipient, followed by the

key.

NOTE:

Administered remote recipients can alternatively be addresse d by na me (last-name- first). All recipients on remote systems administered for one-step addressing may be included in local subscribers’ mailing lists or personal directories as long as they are specified by extension number.

■

For AMIS two-step addressing:

— When prompted for the recipient’s extension, the subscriber

enters the AMIS and/or address prefix (if one is assigned), followed by the full telephone number of the remote voice mail system (an area code, or country code plus area code, may be necessary), followed by the key.

— The system prompts the subscriber for the extension

(mailbox ID) of the intended recipient on the remote system. The subscriber then enters the appropriate digits, followed by the key.

■ Subscribers can add other local or remote addresses, then

approve the message for delivery as described in the quick-reference card for their voice mail system.

NOTE:

Messages designated as messages designated as

private

priority

will not be delivered. AMIS

wi ll be de l i ver ed, bu t a ppe a r as regular messages to the remote system. Subscribers may optionally specify a time when they want the message delivered; if they do, the local system delivers the message to the AMIS transmission queue at the requested delivery time, but the message may not be transmitted until the next administered outcalling period.

AMIS Analog Networking

Overview

3. At the first available transmission period, the local system attempts to call the remote voice mail system as follows:

— If the message arrives during an active transmission period, the

— If a port is available but the local system for some reason cannot

4. When the remote system answers the call and is ready to record, the local voice mail system plays the message. The remote system delivers the recorded message to the appropriate recipient’s mailbox.

585-300-512 Issue 7

May 1999

1-8AMIS Analog Networking

system attempts to make the outcall immediately. If the maximum number of simultaneous outcalling resources is busy, the system tries again in one mi nute.

deliver the AMIS message, the system makes two more attempts to deliver the AMIS message. The intervals at which the system tries to deliver messages are specified by the system administrator.

NOTE:

Because AMIS analog messages are actually played to the remote system and not transmitted digitally, the remote system takes one minute to record a one-minute message. If a message is sent to more than one subscriber on the same remote system, it is played to the remote system multiple times.

5. After the message is delivered successfully, the local voice mail system updates the outgoing message status to

delivered

. If all delivery attempts fail, the local system sends a new voice mail message to the sender notifying him or her that the message was undeliverable. The message is saved in the sender’s outgoing mailbox so the subscriber can attempt to send it again if desired. The header in the outgoing mailbox contains a more detailed explanation of why the message was not deliverable.

6. The remote recipient retrieves the AMIS analog message using the same method used for any other voice mail or call answer messages they receive. The header identifies the message as an

AMIS

message (in two-step addressing only) and provides the name (for administered remote subscribers only) or the telephone number and extension of the sender.

AMIS Analog Networking

Overview

Message Delivery

Message Delivery is an optional feature that permits subscribers to send recorded messages to any touch-tone telephone, anywhere in the world

(including someone’s home), as long as that telephone number is in the range of allowable numbers defined by the system administrator. This feature is an extension of the AMIS Analog Networking feature and is automatically available when the AMIS feature is activated.

After a subscriber addresses a Message Delivery message, the local system places the message in the outcalling queue for delivery during the interval(s) defined by the system administrator. The system makes a total of six attempts to deliver the message. If the recipient doesn’t answer by the sixth attempt, the system sends the sender a new voice mail message informing him or her that the message was undeliver able. The messa ge is s ave d in the subs criber’s outgoing mailbox so it may be redelivered.

When the system makes a Message Delivery call to the designated number and the phone is answered, a recording states that a message is waiting and that the intended recipient should press to hear it. When the listener presses , the local system plays the message. Recipients may alternatively press to delete the message instead of listening to it (for example, if they already know what the message is about and do not wish to hear it). They may also press

to delete the message after listening to it, although the system automatically

deletes an accessed message after the listener hangs up.

585-300-512 Issue 7

0 0

May 1999

1-9Message Deliver y

The system administrato r can individually administer any telephone num bers to which Message Delivery traffic is heavy. This allows subscribers to use name addressing and hear name voiceback (if the system administrator records a name for this recipient).

The system administrator can also administer a

range

of Message Delivery telephone numbers (for example, all local phone numbers or an entire area code). In this case, individual recipients’ numbers do not need to be administered on the local voice mail system. However, system administrators should take precautions when administering a range of numbers to prevent unauthorized long-distance calls and to minimize excessive port use (see the

"Security" section in Chapter 2, "Planning and Design").

AMIS Analog Networking

Overview

Other considerations related to the Message Delivery feature include:

■ Recipients may be individually administered on the local system so

subscribers can address them by name and receive name voiceback.

However, any Message Delivery recipient can be included in subscriber’s mailing lists and personal directories if the complete telephone number is used.

585-300-512 Issue 7

May 1999

1-10Message Delivery

■ Messages are

minute message, an outcalling port will be busy for at least one minute.

■ If a Message Delivery message is sent to a remote recipient and a

non-Lucent Technologies voice mail system or an answering machine picks up the call, the recipient’s machine may record the message header. (A remote Lucent Technologies voice mail system does the header.) The remote machine is not able to record the message body because it cannot press to have the local system play out the message. However, from the header, recipients will hear either the name or number of the person who sent the message when they next pick up their messages. Meanwhile, the local system continues trying to deliver the message (up to a total of six attempts) because it did not detect a touch-tone indicating the message was received.