ASUS P4SD (Rev. 1.09) (OEM), P4SD (Rev. 1.07) (OEM) Service and Technical Reference Guide (HP xw3100)

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Service and Technical Reference Guide

HP Workstation xw3100

Second Edition

Document Part Number: 338611-001

October 2003

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Service and Technical Reference Guide

HP Workstation xw3100

Second Edition (October 2003) Document Part Number: 338611-001

1 Installing the Operating System

1.1 Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2 Creating an Emergency Repair Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.2.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1

1.3 Using the Emergency Repair Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.3.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.4 Converting to NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.4.1 Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.4.2 Windows XP Professional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.5 HP Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

2 Computer Setup Utilities and Diagnostic Features

2.1 Power-On Self-Test (POST) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1

2.2 Computer Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

2.2.1 Using Computer Setup (F10) Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

2.2.2 Computer Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–4

2.3 Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.1 Detecting Diagnostics for Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.2 Installing Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–13

2.3.3 Using Categories in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–14

2.3.4 Running Diagnostic Tests in Diagnostics for Windows . . . . . . . . . . . . . . . . . . . . . . . . . 2–16

2.4 Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.4.1 Installing Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.4.2 Running Configuration Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17

2.5 Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.5.1 Installing or Upgrading Remote Diagnostics Enabling Agent . . . . . . . . . . . . . . . . . . . . . 2–18

2.5.2 Running the Remote Diagnostics Enabling Agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–18

2.6 Protecting the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

2.7 Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19

3 Desktop Management

3.1 Initial Configuration and Deployment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Remote System Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3 Software Updating and Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.1 HP Client Manager Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.2 Altiris Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

3.3.3 Altiris PC Transplant Pro . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.4 System Software Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.5 Product Change Notification (PCN). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–3

3.3.6 ActiveUpdate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

Sercice and Technical Reference Guide, xw3100 338611-001 iii

Contents

3.3.7 ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.8 Remote ROM Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.9 FailSafe Boot Block ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4

3.3.10Replicating Your Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.11Dual-State Power Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.12Energy Star . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–6

3.3.13Power Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.14World Wide Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.3.15Building Blocks and Partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8

3.4 Asset Tracking and Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9

3.4.1 Password Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.2 Establishing a Setup Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.3 Establishing a Power-On Password Using Computer Setup . . . . . . . . . . . . . . . . . . . . . . 3–11

3.4.4 DriveLock. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14

3.5 Smart Cover Sensor (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.5.1 Master Boot Record Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–17

3.5.2 Before You Partition or Format the Current Bootable Disk . . . . . . . . . . . . . . . . . . . . . . 3–19

3.5.3 Cable Lock Provision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6 Fault Notification and Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6.1 Drive Protection System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–19

3.6.2 Surge-Tolerant Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

3.6.3 Thermal Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

4 Identifying the Chassis, Routine Care, and Disassembly Preparation

4.1 Small Form Factor (SFF). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Electrostatic Discharge Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.1 Generating Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.2 Preventing Electrostatic Damage to Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

4.2.3 Personal Grounding Methods and Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.2.4 Grounding the Work Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.2.5 Recommended Materials and Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3

4.3 Routine Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.1 General Cleaning Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.2 Cleaning the Workstation Case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

4.3.3 Cleaning the Keyboard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.3.4 Cleaning the Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.3.5 Cleaning the Mouse . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

4.4 Service Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4.1 Power Supply Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4.2 Tools and Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4.3 Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

4.4.4 Cables and Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

4.4.5 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

4.4.6 Lithium Coin Cell Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Service and Technical Reference Guide, xw3100 338611-001 iv

5 Removal and Replacement Procedures

5.1 Preparation for Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

5.2 Unlocking the Smart Cover Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.3 Hood Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

5.4 External Security Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.4.1 Cable Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

5.4.2 Padlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5

5.5 Workstation Access Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–6

5.6 Front Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

5.7 Front Drive Bezels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.7.1 Diskette Drive Bezel or Bezel Blank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8

5.8 Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.9 Expansion Card Cage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–10

5.9.1 Riser Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

5.9.2 Expansion Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–12

5.9.3 AGP Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–13

5.10Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.10.1Extra Screws . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.10.2Drive Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.10.3Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.10.4External 3.5-inch Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–19

5.10.5Primary Hard Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–21

5.11Front I/O Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–23

5.12Power Switch Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–24

5.13System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–25

5.14Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.14.1Type 1 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–27

5.14.2Type 2 Battery Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–28

5.15Processor and Heatsink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–29

5.16Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–30

5.17Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

Contents

A Connector Pin Assignments

B Power Cord Set Requirements

C POST Error Messages

D Troubleshooting Without Diagnostics

E System Board and Riser Board Reference Designators

F Memory

G Ultra ATA Drive Guidelines and Features

Index

Service and Technical Reference Guide, xw3100 338611-001 v

Contents

vi 338611-001 Service and Technical Reference Guide, xw3100

Installing the Operating System

Depending on the model, Microsoft Windows 2000 Professional or Windows XP Professional is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on.

CAUTION: Do not add optional hardware devices to your workstation until the operating system is

successfully installed. Doing so may cause errors and may prevent the operating system from installing properly.

CAUTION: Once the automatic installation has begun, DO NOT TURN OFF THE WORKSTATION

UNTIL THE PROCESS IS COMPLETE. Turning off the workstation during the installation process might damage the software that runs the workstation.

The first time the workstation is turned on, the operating system is automatically installed. This takes approximately 10 minutes, depending on the system hardware configuration. At the beginning of the installation process, you may be prompted to select the appropriate language for the operating system. Read and follow the instructions that appear on the screen to complete the installation. so.

During this process, do not turn off your workstation unless you are directed to do

1.1 Installing or Upgrading Device Drivers

To install hardware devices such as a printer, a display adapter, or network adapter after the operating system installation is completed, the operating system needs access to the appropriate software drivers for the devices.

The I386 directory and its subdirectories provide the HP- or Compaq-specific integration of the operating system for the workstation model and include device drivers supported by Windows

2000. When prompted for the I386 directory on the operating system CD, replace the path specification

with C:\I386 or use the browse button of the dialog box to browse the system for the I386 folder.

1.2 Creating an Emergency Repair Diskette

1.2.1 Windows 2000

1. Click Start > Programs > Accessories > System Tools > Backup.

2. Select the menu option Tools, then select Create an Emergency Disk.

3. Follow the instructions that appear on the screen.

Service and Technical Reference Guide, xw3100 338611-001 1–1

Installing the Operating System

1.3 Using the Emergency Repair Diskette

1.3.1 Windows 2000

1. Insert the diskette into the diskette drive and restart the workstation (on some models you may boot to the Windows 2000 CD).

2. Press Enter to start the repair process, then choose to repair the system.

3. Select the Emergency Repair Process.

4. Follow the instructions that appear on the screen.

1.4 Converting to NTFS

1.4.1 Windows 2000

To convert an existing partition from a FAT 32 partition to an NTFS partition, double-click the NTFS Convert icon on the desktop. Carefully read and follow the directions that appear on the screen.

1.4.2 Windows XP Professional

The Windows XP Professional operating systems handle only NTFS-formatted drives. When installed, XP will, if necessary, automatically convert a FAT32 drive to NTFS.

1.5 HP Software

The Microsoft Windows 2000 Professional or Windows XP Professional operating system is preinstalled on the workstation and will be configured automatically the first time the workstation is turned on. The following HP software will also be installed at that time on selected models:

■ Computer Setup Utilities and diagnostic features

■ HP Support Software including device drivers

■ Configuration Record

■ Online Safety & Comfort Guide

■ Enhanced HP Insight Personal Edition (Diagnostics for Windows)

■ DMI Support

■ Power Management with energy saver features

■ Security Management tools

■ Software Support Management tools

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Installing the Operating System

Certain drivers and utilities are available only in selected languages. You can obtain the latest version of these files, in English and selected other languages, in one of three ways:

■ Support Software CD

■ HP web site at www.hp.com

■ Restore Plus! CD, supplied with many models

Additional HP software may be required in certain situations.

✎

Service and Technical Reference Guide, xw3100 338611-001 1–3

Installing the Operating System

1–4 338611-001 Service and Technical Reference Guide, xw3100

Computer Setup Utilities and Diagnostic

Features

Computer Setup Utilities (F10) and diagnostic features provide information needed about the workstation when contacting Customer Support. These tools can also be used to:

■ Change factory default settings and to set or change the system configuration, which may be

necessary when you add or remove hardware.

■ Determine if all of the devices installed on the workstation are recognized by the system and

functioning properly.

■ Determine information about the operating environment of the workstation.

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Establish and manage passwords and other security features.

■ Establish and manage energy-saving timeouts.

All features identified in this chapter may not be available on all HP products.

✎

2.1 Power-On Self-Test (POST)

POST is a series of diagnostic tests that runs automatically when the system is turned on. POST checks the following items to ensure that the workstation is functioning properly:

■ Keyboard

■ Memory modules

■ Diskette drives

■ All IDE mass storage devices

■ Processors

■ Controllers

If the Power-On Password is set, a key icon appears on the screen while POST is running. You

✎

will need to enter the password before continuing. Refer to Chapter 3, Section on setting, deleting, or bypassing the password.

If POST finds an error in the system, an audible and/or visual message occurs. For POST error messages and their solutions refer to Appendix C, “POST Error Messages.”

3.1for information

Service and Technical Reference Guide, xw3100 338611-001 2–1

Computer Setup Utilities and Diagnostic Features

2.2 Computer Setup Utilities

Use Computer Setup Utilities (F10) to:

■ Modify or restore factory default settings.

■ Set the system date and time.

■ Set, view, change, or verify the system configuration including settings for processor,

graphics, memory, audio, storage, communications, and input devices.

■ Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives,

or LS-120 drives.

■ Configure the boot priority of IDE (ATA) hard drive controllers.

■ Enable Quick Boot which is faster than Full Boot but does not run all of the diagnostic tests

run during a Full Boot. You can set your system to:

❏ always Quick Boot (default); ❏ periodically Full Boot (from every 1 to 30 days); or ❏ always Full Boot.

■ Enable or disable Network Server Mode, which allows the workstation to boot the operating

system when the power-on password is enabled with or without a keyboard or mouse attached. When attached to the system, the keyboard and mouse remain locked until the power-on password is entered.

■ Select POST Messages Enabled or Disabled to change the display status of Power-On

Self-Test (POST) messages. POST Messages Disabled suppresses most POST messages, such as memory count, product name, and other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode selected. To manually switch to POST Messages Enabled during POST, press any key (except

■ Establish an Ownership Tag, the text of which is displayed each time the system is turned on

F1 through F12).

or restarted.

■ Enter the Asset Tag or property identification number assigned by your company to this

workstation.

■ Enable power-on password prompting during system restarts (warm boots) as well as during

power-on.

■ Establish a setup password that controls access to Computer Setup (F10) Utility and the

settings described in this section.

■ Secure the integrated I/O functionality, including the serial, USB, or parallel ports, audio, or

embedded NIC, so that they cannot be used until they are unsecured.

■ Enable or disable Master Boot Record (MBR) Security.

■ Enable or disable removable media boot ability.

■ Enable or disable removable media write ability (when supported by hardware).

■ Solve system configuration errors detected but not automatically fixed during the Power-On

Self-Test (POST).

■ Replicate your system setup by saving system configuration information on diskette and

restoring it on one or more workstations.

■ Execute self-tests on a specified IDE (ATA) hard drive (when supported by the drive).

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Computer Setup Utilities and Diagnostic Features

2.2.1 Using Computer Setup (F10) Utilities

Computer Setup can be accessed only by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start >Shut Down >Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select your language from the list and press the Enter key.

4. A choice of four headings appears in the Computer Setup Utilities menu: File, Storage, Security, and Advanced.

5. Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Utilities menu, press

6. To apply and save changes, select File > Save Changes and Exit.

Esc.

Enter. To return to the Computer Setup

❏ If you have made changes that you do not want applied, select Ignore Changes and

Exit.

❏ To reset to factory settings, select Set Defaults and Exit. This option will restore the

original factory system defaults.

CAUTION: Do NOT turn the workstation power OFF while the ROM is saving your F10 Computer Setup

changes because the CMOS could become corrupted. It is safe to turn off all power to the workstation after you exit the F10 Setup screen.

Service and Technical Reference Guide, xw3100 338611-001 2–3

Computer Setup Utilities and Diagnostic Features

2.2.2 Computer Setup Menu

Heading Option Description

File System Information Lists product name, processor type/speed/stepping, cache size

(L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or

embedded NIC (if applicable), and asset tracking number. About Displays copyright information. Set Time and Date Allows you to set system time and date. Save to Diskette Saves system configuration, including CMOS, to a formatted

blank 1.44-MB diskette in file CPQsetup.txt. Save/Restore for

DiskOnKey is supported. Restore from

Diskette Set Defaults and

Exit Ignore Changes

and Exit Save Changes and

Exit

Storage Device

Configuration

Restores system configuration from a diskette. Save/Restore for

DiskOnKey is supported.

Restores factory default settings which includes clearing any

established passwords.

Exits Computer Setup without applying or saving any changes.

Saves changes to system configuration and exits Computer

Setup.

Lists all installed non-SCSI storage devices.

When a device is selected, detailed information and options

are displayed. The following options may be presented:

Diskette Type (For legacy diskette drives only)

Identifies the highest capacity media type accepted by the

diskette drive. Options are 3.5" 1.44 MB and 5.25" 1.2 MB.

Drive Emulation (IDE devices only)

Allows you to select a drive emulation type for a storage device.

(For example, a Zip drive can be made bootable by selecting

disk emulation.)

Drive Type Emulation Options

ATAPI Zip drive None (treated as Other).

Diskette (treated as diskette drive).

IDE Hard disk None (treated as Other) Disk (treated as

hard drive). Legacy diskette No emulation options available. IDE CD-ROM No emulation options available.

Storage (continued)

2–4 338611-001 Service and Technical Reference Guide, xw3100

Device Configuration (continued)

Drive Type

(continued)

ATAPI LS-120 None (treated as Other).

Emulation Options

(continued)

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Diskette (treated as diskette drive). Transfer Mode (IDE devices only)

Specifies the active data transfer mode. Options (subject to device capabilities) are PIO 0, Max PIO, Enhanced DMA, Ultra DMA 0, and Max UDMA.

Translation Mode (IDE disks only) Lets you select the translation mode to be used for the device. This enables the BIOS to access disks partitioned and formatted on other systems and may be necessary for users of older versions of Unix (e.g., SCO Unix version 3.2). Options are Bit-Shift, LBA Assisted, User, and None.

Ordinarily, the translation mode selected automatically by the

BIOS should not be changed. If the selected translation mode is not compatible with the translation mode that was active when the disk was partitioned and formatted, the data on the disk will be inaccessible.

Translation Parameters (IDE disks only) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed

1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.

Options Removable Media Boot

*Option supported on select models. Storage

(continued)

Options (continued)

Multisector Transfers (IDE disks only) Specifies how many sectors are transferred per multi-sector PIO operation. Options (subject to device capabilities) are Disabled, 8, and 16.

Enables/disables ability to boot the system from removable media.

Removable Media Write

Enables/disables ability to write data to removable media.

This feature applies only to legacy diskette, (IDE/ATA)

✎

LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives.

After saving changes to Removable Media Boot, the

✎

workstation will restart. Manually, turn the workstation off, then on.

Primary IDE Controller *

Allows you to enable or disable the primary IDE/ATA controller.

Secondary IDE Controller *

Allows you to enable or disable the secondary IDE/ATA controller.

Service and Technical Reference Guide, xw3100 338611-001 2–5

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Diskette MBR Validation *

Allows you to enable or disable strict validation of the diskette Master Boot Record (MBR).

If you use a bootable diskette image that you know to be

✎

valid, and it does not boot with Diskette MBR Validation enabled, you may need to disable this option in order to use the diskette.

BIOS IDE DMA Transfers

Allows you to control how BIOS disk I/O requests are serviced. When “Enable” is selected, the BIOS will service all disk I/O requests with DMA data transfers. When “Disable” is selected, the BIOS will service all disk I/O requests with PIO data transfers.

SATA Configuration *

Allows you to choose how the SATA controller and devices are accessed by the operating system.

“Add as a Separate Controller” is the default option. Up to 4 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as two separate IDE controllers. Use this option with Win 2K and Win XP.

• SATA 0 is seen as SATA Primary Device 0

• SATA 1 (if present) is seen as SATA Secondary Device 0

“Replace Primary IDE Controller” is the other option. Up to 2 PATA and 2 SATA devices may be accessed in this mode. The SATA and PATA controllers appear as one combined IDE controller. Use this option with Win 98 and earlier operating systems.

• SATA 0 replaces PATA Primary Device 0

• SATA 1 replaces PATA Primary Device 1

IDE DPS Self-Test Allows you to execute self-tests on IDE hard drives capable of

performing the Drive Protection System (DPS) self-tests.

This selection will only appear when at least one drive

✎

capable of performing the IDE DPS self-tests is attached to the system.

Controller Order Allows you to specify the order of the attached hard drive

controllers. The first hard drive controller in the order will have priority in the boot sequence and will be recognized as drive C (if any devices are attached).

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Computer Setup Utilities and Diagnostic Features

Heading Option Description

Storage (continued)

Security Setup Password Allows you to set and enables setup (administrator) password.

Boot Order Allows you to specify the order in which attached peripheral

devices (such as a diskette drive, hard drive, optical drive, or network interface card) are checked for bootable operating system image. Each device on the list may be individually excluded from or included for consideration as a bootable operating system source.

MS-DOS drive lettering assignments may not apply after a

✎

non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the workstation and press F9 when the F10=Setup message appears on the screen. After POST is completed, a list of bootable devices is displayed. Use the arrow keys to select the preferred bootable device and press Enter. The workstation then boots from the selected non-default device for this one time.

If the setup password is set, it is required to change

✎

Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

See the Troubleshooting Guide for more information.

Power-On Password

Allows you to set and enable power-on password.

Password Options (This selection will appear only if a power-on password is set.)

Smart Cover Allows you to enable/disable Smart Cover Lock.

Smart Sensor Allows you to:

*Option supported on select models.

Allows you to specify whether the password is required for warm boot (CTRL+ALT+DEL).

Notify User alerts the user that the sensor has detected that

✎

the cover has been removed. Setup Password requires that the setup password be entered to boot the workstation if the sensor detects that the cover has been removed.

This feature is supported on select models only.

Enable/disable the Smart Sensor.

Notify User alerts the user that the sensor has detected that

✎

the cover has been removed. Setup Password requires that the setup password be entered to boot the workstation if the sensor detects that the cover has been removed.

This feature is supported on select models only.

Service and Technical Reference Guide, xw3100 338611-001 2–7

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Security (continued)

DriveLock* Allows you to assign or modify a master or user password for

select IDE hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.

This selection will only appear when at least one drive that

✎

supports the DriveLock feature is attached to the system.

This feature is supported on select models only.

Master Boot Record Security*

Allows you to enable or disable Master Boot Record (MBR) Security.

When enabled, the BIOS rejects all requests to write to the MBR on the current bootable disk. Each time the workstation is powered on or rebooted, the BIOS compares the MBR of the bootable disk to the previously saved MBR. If changes are detected, you are given the option of saving the MBR on the current bootable disk, restoring the previously-saved MBR, or disabling MBR security. You must know the setup password if one is set.

Disable MBR Security before intentionally changing the

✎

formatting or partitioning of the current bootable disk. Several disk utilities (such as FDISK and FORMAT) attempt to update the MBR. If MBR Security is enabled and disk accesses are being serviced by the BIOS, write requests to the MBR are rejected, causing the utilities to report errors. If MBR Security is enabled and disk accesses are being serviced by the operating system, any MBR change will be detected by the BIOS during the next reboot, and an MBR Security warning message will be displayed.

Save Master Boot Record*

Restore Master Boot Record*

*Option supported on select models.

2–8 338611-001 Service and Technical Reference Guide, xw3100

Saves a backup copy of the Master Boot Record of the current bootable disk.

Only appears if MBR Security is enabled.

✎

Restores the backup Master Boot Record to the current bootable disk.

Only appears if all of the following conditions are true:

✎

MBR Security is enabled.

A backup copy of the MBR has been previously saved.

The current bootable disk is the same disk from which the backup copy of the MBR was saved.

Restoring a previously saved MBR after a disk utility or

operating system has modified the MBR may cause the data on the disk to become inaccessible. Only restore a previously saved MBR ifyou are confident that the current bootable disk’s MBR has been corrupted or infected with a virus.

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Security

Device Security* Enables/disables serial ports A and B, parallel port, front USB

(continued)

Network Service Boot

System IDs Allows you to set:

*Option supported on select models.

ports, all USB ports, system audio, and network controllers (some models).

Enables/disables the workstation’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must reside on the PCI bus or be embedded on the system board.)

• Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).

See Chapter 3, Desktop Management, in this Guide.

• Chassis serial number or Universal Unique Identifier (UUID) number. The UUID can only be updated if the current chassis serial number is invalid. (These ID numbers are normally set in the factory and are used to uniquely identify the system.)

Keyboard locale setting (for example, English or German) for System ID entry.

Service and Technical Reference Guide, xw3100 338611-001 2–9

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Advanced** Power-On Options Allows you to set:

POST mode (QuickBoot, FullBoot, or FullBoot every 1-30 days). POST messages (enable/disable). Safe POST* (enable/disable). Enabling this feature allows the

ROM to monitor add-in cards during boot. If an add-in card does not work or initialize correctly, then on the next boot all cards will be skipped during POST.

F9 prompt (enable/disable). Enabling this feature will display the text F9=Boot Menu during POST. Disabling this feature prevents the text from being displayed but pressing F9 will still access the Shortcut Boot (Order) Menu screen. See Storage >

Boot Order for more information. F10 prompt (enable/disable). Enabling this feature will display

the text F10=Setup during POST. Disabling this feature prevents the text from being displayed but pressing F10 will still access the Setup screen.

F12 prompt (enable/disable). Enabling this feature will display the text F12=Network Service Boot during POST. Disabling this feature prevents the text from being displayed but pressing F12 will still force the system to attempt booting from the network.

Option ROM* prompt (enable/disable). Enabling this feature will cause the system to display a message before loading options ROMs.

Remote wakeup boot source (remote server/local hard drive). After Power Loss (off/on): After power loss, if you connect your

workstation to an electric power strip and would like to turn on power to the workstation using the switch on the power strip, set this option to ON.

If you turn off power to your workstation using the switch on

✎

a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features.

* Available on select models. **These options should be used by advanced users only.

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Computer Setup Utilities and Diagnostic Features

Heading Option Description

Advanced** (continued)

Power-On Options (continued)

Allows you to set: (continued) POST Delay (in seconds) (enable/disable). Enabling this feature

will add a user-specified delay to the POST process. This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly; so slowly that they are not ready to boot by the time POST is finished. The POST delay also gives you more time to select F10 to enter Computer (F10) Setup.

I/O APIC Mode (enable/disable). Enabling this feature will allow Microsoft Windows Operating system to run optimally. This feature must be disabled for certain non-Microsoft Operating Systems to work properly.

ACPI/USB Buffers @ Top of Memory (enable/disable). Enabling this feature places USB memory buffers at the top of memory. The advantage of remapping is that it allows space in the DOS Compatibility Hole range, below 1MB, to be made available for additional PCI plug-in cards that need option ROM space. The disadvantage is that a popular memory manager, HIMEM.SYS, does not work properly when USB buffers are at top of memory AND the system has 64 KB or less of RAM.

NIC Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server. This is typically used to download a corporate image to a hard drive. The NIC option ROM takes up memory space below 1MB commonly referred to as DOS Compatibility Hole (DCH) space. This space is limited. This F10 option will allow users to disable the downloading of this embedded NIC option ROM thus giving more DCH space for additional PCI cards which may need option ROM space. The default will be to have the NIC option ROM enabled.

Onboard Devices Allows you to set resources for or disable onboard system

devices (serial port, parallel port, or diskette controller).

PCI Devices Lists currently installed PCI devices and their IRQ settings.

Allows you to reconfigure IRQ settings for these devices or to disable them entirely. These settings have no effect under an APIC-based operating system.

* Available on select models. **These options should be used by advanced users only.

Service and Technical Reference Guide, xw3100 338611-001 2–11

Computer Setup Utilities and Diagnostic Features

Heading Option Description

Advanced** (continued)

Bus Options* Allows you to enable or disable:

PCI bus mastering, which allows a PCI device to take control of the PCI bus.

PCI VGA palette snooping, which sets the VGA palette snooping bit in PCI configuration space; only needed when more than one graphics controller is installed.

PCI SERR# generation. ECC support allows hardware-based error correction for

ECC-capable memories.

Device options Allows you to set:

C1 Halt Disconnect.* Enabled by default on select models. Allows user to disconnect Front Side Bus during idle time to reduce power consumption.

Printer mode (bi-directional, EPP+ECP, output only). Num Lock state at power-on (off/on). PME (power management event) wakeup events

(enable/disable). Processor cache (enable/disable). Hyper-Threading* (enable/disable). ACPI S3* support (enable/disable). S3 is an ACPI sleep state

that some add-in hardware options may not support.

If the ACPI S3 support option is not presented, the other ACPI

✎

S3 options (ACPI S3 Video REPOST, AXPI S3 Hard disk Reset, and ACPI S3 PS2 Mouse Wakeup) will not be available.

ACPI S3 Video REPOST* (enable/disable). This feature reruns the video option ROM on a boot from the S3 state.

ACPI S3 Hard Disk Reset* (enable/disable). Resets the hard disk on a boot from the S3 sleep state.

ACPI S3 PS2 Mouse Wakeup* (enable/disable). Allows the mouse to wake the system from the S3 sleep state.

AGP Aperture size* Allows you to specify the amount of system memory reserved for use by your graphics controller.

Monitor Tracking (enable/disable). Allows ROM to save monitor asset information.

Unique Sleep State Blink Patterns*. Allows you to choose an LED blink pattern that uniquely identifies each sleep state.

Frame Buffer Size* Allows you to specify amount of system memory dedicated to the embedded graphics frame buffer. The AUTO setting attempts to optimize the frame buffer size depending on the amount of total system memory.

PCI VGA Configuration

* Available on select models. **These options should be used by advanced users only.

2–12 338611-001 Service and Technical Reference Guide, xw3100

Displayed only if there are multiple PCI video adapters in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller.

2.3 Diagnostics for Windows

The Diagnostics for Windows (DFW) utility is a component of Intelligent Manageability that allows you to view information about the hardware and software configuration of the workstation while running Microsoft Windows (Microsoft Windows 2000 and Microsoft Windows XP). It also allows you to perform hardware and software tests on the subsystems of the workstation.

When you invoke Diagnostics for Windows, the current configuration of the workstation is shown on the Overview screen. There is access from this screen to several categories of information about the workstation and the Tes t tab. The information in every screen of the utility can be saved to a file or printed.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

administrator, you will be unable to test some subsystems. The inability to test a subsystem will be indicated by an error message under the subsystem name in the Test window or by shaded check boxes that cannot be selected.

Use Diagnostics for Windows in the following instances to:

■ Determine if all the devices installed on the workstation are recognized by the system and

functioning properly. Running tests is optional but recommended after installing or connecting a new device.

Computer Setup Utilities and Diagnostic Features

■ Third party devices not supported by HP may not be detected. Save, print, or display the

information generated by the utility.

2.3.1 Detecting Diagnostics for Windows

Some workstations ship with the Diagnostics for Windows preloaded, but not preinstalled. To determine whether Diagnostics for Windows is installed:

1. Access the location of the Diagnostics icons:

❏ In Windows 2000 Professional, select Start > Settings > Control Panel. ❏ In Windows XP Professional, select Start > Control Panel > Performance and

Maintenance.

2. If icons for Configuration Record and Diagnostics for Windows are present, the Diagnostics for Windows utility is installed. If the icons are not present, the utility is either not preloaded or not installed.

2.3.2 Installing Diagnostics for Windows

If Diagnostics for Windows is not preloaded, you can download the Diagnostics for Windows SoftPaq from the following Web site:

http://www.hp.com/support/files

Once the software has been downloaded onto the hard drive it may be installed by performing these steps:

1. Close all Windows applications.

2. Install the Diagnostics for Windows utility:

❏ In Windows XP, select Start > Setup Software icon. Select Diagnostics for Windows >

Next button, then follow the instructions on the screen.

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Computer Setup Utilities and Diagnostic Features

❏ In Windows 2000, select the Setup Software icon on the Desktop > Diagnostics for

Windows > Next button, then follow the instructions on the screen.

❏ In either Windows XP or Windows 2000, if the Setup Software icon is not on the

Desktop or in the Start menu, run the Setup program from the C:\CPQAPPS\DIAGS directory or select Start > Run and type the following in the command line: C:\CPQAPPS\DIAGS\SETUP.

3. Click Next to install Diagnostics for Windows.

4. After the program has finished installing, you may be prompted to restart the workstation, or it may automatically restart. If prompted, click Finish to restart the workstation or Cancel to exit the program. You must restart the workstation to complete the installation of Diagnostics for Windows.

If you want to upgrade an existing version of Diagnostics for Windows installed on the

✎

workstation, visit the desired software and download the latest version. Execute the downloaded file and select Repair to update the installed version. This will cause the new version to overwrite the old version.

http://www.hp.com/support/files and click on an applicable product. Locate

2.3.3 Using Categories in Diagnostics for Windows

To use categories:

1. Click Start > HP Information Center > Diagnostics for Windows. You can also select the Diagnostics for Windows icon, located in the Control Panel.

The screen displays the overview of the workstation hardware and software.

❏ In Windows 2000 Professional, select Start > Settings > Control Panel, then select

Diagnostics for Windows.

❏ In Windows XP Professional, select Start > Control Panel > Performance and

Maintenance, then select Diagnostics for Windows.

2. For specific hardware and software information, select a category from the Categories pull-down menu or the appropriate icon on the toolbar.

As the cursor moves over the toolbar icons, the corresponding category name is displayed.

✎

3. To display more detailed information in a selected category, click More in the Information Level box in the lower left corner of the window or click Level at the top of the screen and

select More.

4. Review, print, and/or save this information as desired.

❏ To print the information, click File > Print. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to print the report you selected.

❏ To save the information, click File > Save As. Select one of the following options:

Detailed Report (All Categories), Summary Report (All Categories), or Current Category. Click OK to save the report you selected.

5. To exit Diagnostics for Windows, click File, and then click Exit.

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Computer Setup Utilities and Diagnostic Features

Menu Bar—File, Categories, Navigation, Level, Tab, Help

At the top of the Diagnostics for Windows screen is the Menu Bar consisting of six pull-down menus. Selecting an item will provide the following information on the system:

■ File—Save As, Print, Printer Setup, Exit

■ Categories ❏ System—System board, ROM, date, and time ❏ Asset Control—Asset tag, system serial number, and processor ❏ Input Devices—Keyboard, mouse, and joystick(s) ❏ Communication—Ports ❏ Storage—Storage drives ❏ Graphics—Graphics ❏ Memory—System board and Windows memory ❏ Multimedia—Optical storage (CD, DVD, and so on) and audio ❏ Windows—Windows ❏ Architecture—PCI Device ❏ Resources—IRQ, I/O, and Memory Map ❏ Health—Status of system temperature and hard drives ❏ Miscellaneous—CMOS, DMI, BIOS, System, Product Name, and Serial Number

■ Navigation—Previous Category (F5), Next Category (F6)

■ Level—Less (F7), More (F8) <information on the screen>

■ Ta b ❏ Overview—Displays general information about the workstation. This window is

displayed when first starting the utility. The left side of the window shows hardware information, while the right side shows software information.

❏ Test—Allows you to choose various parts of the system to test. You can also choose the

type of test and testing

❏ Status—Displays the status of each test in progress. You can cancel testing by clicking

mode.

the Cancel Testing button.

❏ Log—Displays a log of tests for each device. ❏ Error—Displays any errors that occurred during device testing. The window lists the

device being tested, the type and number of errors, and the error code.

■ Help—Contents, How to use Help, About

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Computer Setup Utilities and Diagnostic Features

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

To run diagnostic tests:

1. Click Start > HP Information Center > Diagnostics for Windows.

Alternately, you can access Diagnostics for Windows via the control panel. The screen displays the overview of the workstation hardware and software. Five tabs are

displayed below the row of icons: Overview, Test, Status, Log, and Error.

2. Click the Te st tab, or click Tab at the top of the screen and select Tes t.

3. Select one of the following options:

❏ Quick Test—Runs a quick, general test on each device. Requires no user intervention if

Unattended Mode is selected.

❏ Complete Test—Runs maximum testing of each device. The user can select Interactive

Mode or Unattended Mode.

❏ Custom Test—Runs only the tests you select. To select specific devices or tests, find the

device in the list, then select the check box beside each test. When selected, a red check mark is displayed in the box. Some tests selected may require user intervention.

To test all subsystems, you must log in as the administrator. If you do not log in as the

✎

4. Select Interactive Mode or Unattended Mode. In Interactive Mode, the diagnostic software

will prompt you for input during tests that require it. Some tests require interaction and will display errors or halt testing if selected in conjunction with Unattended Mode.

❏ Interactive Mode provides maximum control over the testing process. You determine

whether the test passed or failed and may be prompted to insert or remove devices.

❏ Unattended Mode does not display prompts. If errors are found, they are displayed when

testing is complete.

5. Click the Begin Testing button at the bottom of the window. Test Status is displayed, showing the progress and result of each test. For more details on the tests run, click the Log tab or click Tab at the top of the screen and select Log.

6. To view a test report, select one of three tabs:

❏ Status—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log—Lists tests run on the system, the numbers of times each test has run, the number

of errors found on each test, and the total run time of each test.

❏ Error—Lists all errors found on the workstation with their error codes.

7. To save a test report:

❏ Select the Log tab Save button to save a Log tab report. ❏ Select the Error tab Save button to save an Error tab report.

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8. To print a test report:

❏ If the report is on the Log tab, select File > Save As, then print the file from the selected

folder.

❏ If the report is on the Error tab, select the Error tab Print button.

9. If errors are found, click the Error tab to display more detailed information and recommended actions.

10. Click Print or save the error information for future reference.

11. To exit Diagnostics for Windows, click File > Exit.

2.4 Configuration Record

The Configuration Record utility is a windows-based information-gathering tool that gathers critical hardware and software information from various workstation subsystems. The information includes such things as the ROM, asset tag, processor, physical drives, PCI devices, memory, graphics, operating system version number, operating system parameters, and the operating system startup files to give a complete view of the workstation. Configuration Record provides a means for automatically identifying and comparing configuration changes, and has the ability to maintain a configuration history. The information can be saved as a history of multiple sessions.

Computer Setup Utilities and Diagnostic Features

This utility allows the resolution of problems without taking the workstation offline and assists in maximizing the workstation availability. The information obtained by the utility is useful in troubleshooting system problems, and streamlines the service process by enabling quick and easy identification of system configurations.

The utility displays it findings in a Now.log file. If the original Base.log file is present in the cpqdiags directory, the Base.log file is displayed next to the Now.log file in a split window with the differences between the two highlighted in the color red.

2.4.1 Installing Configuration Record

The Configuration Record is part of Diagnostics for Windows and is automatically installed at the same time as Diagnostics for Windows.

2.4.2 Running Configuration Record

To run this program:

1. Click Start > HP Information Center > Configuration Record. Alternately, you can access Diagnostics for Windows via the control panel.

The Configuration Record utility has two view options: Show Changed Items Only and Show

✎

All. The default view is Show color red since it shows only the differences. Switching to Show All displays the complete, comprehensive view of the system.

Changed Items Only, therefore all the text is displayed in the

2. The default view is Show Changed Items Only. To view all the information gathered by Configuration Record, click View at the top of the window and select Show All, or click the Show All Items icon.

3. To save the information in the left or right window, select File > Save Window File and then select Left Window File or Right Window File.

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Computer Setup Utilities and Diagnostic Features

Saving the configuration of the workstation periodically allows the user to keep a history of the

✎

configuration. This history may be useful to you in the future if the system ever encounters a problem that needs debugging.

4. To exit Configuration Record, click File, then click Exit.

2.5 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of workstation information from remote machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose workstation problems. In addition, the Remote Diagnostics Enabling Agent identifies any workstation hardware device problems signaled by the HP Management Agents. These hardware devices are automatically selected for testing by the Remote Diagnostics Enabling Agent.

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is also

✎

installed.

The Remote Diagnostics Enabling Agent is pre-loaded on some workstations and is available through a SoftPaq at http://www.hp.com under Support and Drivers.

2.5.1 Installing or Upgrading Remote Diagnostics Enabling

Agent

1. Visit http://www.hp.com/support/files and click on the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version.

2.5.2 Running the Remote Diagnostics Enabling Agent

1. Select the Remote Diagnostics icon located in the Control Panel.

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

✎

Record in a browser window. Both of these utilities can be run remotely or locally.

2. To exit Remote Diagnostics, click File and then click Close.

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2.6 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions on making backup copies of data files.

2.7 Restoring the Software

The Windows operating system and software can be restored to its original state by using the Restore CD. See the Restore CD for complete instructions on using this feature.

Computer Setup Utilities and Diagnostic Features

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HP Intelligent Manageability provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment.

The key capabilities and features of desktop management are:

■ Initial configuration and deployment

■ Remote system installation

■ Software updating and management

■ ROM flash

■ Asset tracking and security

■ Fault notification and recovery

Support for specific features described in this guide may vary by model or software version.

✎

3.1 Initial Configuration and Deployment

HP workstations come with a preinstalled system software image. After a brief software “unbundling” process, the workstation is ready to be used.

A customized software image may be deployed by:

■ Installing additional software applications after unbundling the preinstalled software image.

■ Using software deployment tools, such as Altiris Deployment Solutions, to replace the

preinstalled software with a customized software image.

■ Using a disk cloning process to copy the contents from one hard drive to another.

The best deployment method depends on your information technology environment and processes. The PC Deployment section of the Solutions and Services Web site

(http://www.hp.com/go/pcsolutions)

deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with

recovery of system software, configuration management and troubleshooting, and power management.

provides information to help you select the best

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3.2 Remote System Installation

Remote System Installation allows you to start and set up your system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE). The Remote System Installation feature is usually used as a system setup and configuration tool, and can be used for the following tasks:

■ Formatting a hard drive.

■ Deploying a software image on one or more new PCs.

■ Remotely updating the system BIOS in flash ROM. See Section 3.3.8, “Remote ROM

Flash.”

■ Configuring the system BIOS settings.

To initiate Remote System Installation, press F12 when the F12 = Network Service Boot message appears in the lower-right corner of the HP logo screen. Follow the instructions on the screen to continue the process. The default boot order is a BIOS configuration setting that can be changed to always attempt to PXE boot.

3.3 Software Updating and Management

HP provides several tools for managing and updating software on desktops and workstations— Altiris PC Transplant Pro; HP Client Manager Software, an Altiris solution; System Software Manager; HP Proactive Notification, and ActiveUpdate.

3.3.1 HP Client Manager Software

HP Client Manager Software (HP CMS) tightly integrates HP Intelligent Manageability technology within Altiris to provide superior hardware management capabilities for HP access devices that include:

■ Detailed views of hardware inventory for asset management

■ PC health check monitoring and diagnostics

■ Proactive notification of changes in your hardware environment

■ Web-accessible reporting of business critical details such as machines with thermal

warnings, memory alerts, and more

■ Remote updating of system software such as device drivers and ROM BIOS

For more information on the HP Client Manager, visit http://www.hp.com/go/easydeploy.

3.3.2 Altiris Solutions

HP Client Manager provides centralized hardware management of HP client devices for all IT lifecycle areas.

■ Inventory and Asset Management ❏ SW license compliance ❏ PC tracking and reporting ❏ Lease contract, fixing asset tracking

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■ Deployment and Migration ❏ Windows 2000/XP migration ❏ System deployment ❏ Personality migrations

■ Help Desk and Problem Resolution ❏ Managing help desk tickets ❏ Remote troubleshooting ❏ Remote problem resolution ❏ Client disaster recovery

■ Software and Operations Management ❏ Ongoing desktop management ❏ HP system SW deployment ❏ Application self-healing

On selected desktop and notebook models, an Altiris management agent is included as part of the factory loaded image. This agent enables communication with the Altiris development Solution which can be used to complete new hardware deployment or personality migration to a new OS using easy-to-follow wizards. Altiris solutions provide easy-to-use software distribution capabilities. When used in conjunction with System Software Manager (Section 3.3.4), or the HP Client Manager, administrators can also update ROM BIOS and device driver software from a central console.

For more information, visit

http://www.hp.com/go/easydeploy

3.3.3 Altiris PC Transplant Pro

Altiris PC Transplant Pro allows you to preserve old settings, preferences, and data and migrate them to the new environment quickly and easily.

For more information, visit

http://www.hp.com/go/easydeploy.

3.3.4 System Software Manager

System Software Manager (SSM) lets you update system-level software on multiple systems simultaneously. When executed on a PC client system, SSM detects both hardware and software versions, then updates the appropriate software from a central repository, also known as a file store. Driver versions that are supported by SSM are denoted with a special icon on the driver download Web site and on the Support Software CD. To download the utility or to obtain more information on SSM, visit

http://www.hp.com/go/ssm.

3.3.5 Product Change Notification (PCN)

This feature is available on select models. The HP Proactive Notification program uses the Subscriber's Choice Web site to proactively and

automatically:

■ Send you Product Change Notification (PCN) emails informing you of hardware and

software changes to most workstations, up to 60 days in advance.

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■ Send you email containing Customer Bulletins, Customer Advisories, Customer Notes,

Security Bulletins, and Driver alerts for most workstations.

You create your own profile to ensure that you only receive the information relevant to your IT environment. To learn more about HPPN and create your custom profile, visit

http://www.hp.com/go/pcn

3.3.6 ActiveUpdate

ActiveUpdate is a client-based application from HP. The ActiveUpdate client uses your user-defined profile to proactively and automatically download software updates to a server repository for most HP workstations.

To learn more about ActiveUpdate, download the application, and create your custom profile, visit

http://www.compaq.com/activeupdate.

3.3.7 ROM Flash

The workstation comes with a reprogrammable flash ROM (read only memory). By establishing a setup password in Computer Setup (F10) Utility, you can protect the ROM from being unintentionally updated or overwritten. This is important to ensure the operating integrity of the workstation. Should you need or want to upgrade your ROM, you may:

■ Order an upgraded ROMPaq™ diskette from HP.

■ Download the latest ROMPaq images from http://www.hp.com/support.

CAUTION: For maximum ROM protection, be sure to establish a setup password. The setup password

prevents unauthorized ROM upgrades. System Software Manager allows the system administrator to set the setup password on one or more PCs simultaneously. For more information, visit

http://www.hp.com/go/ssml.

3.3.8 Remote ROM Flash

Remote ROM Flash allows the system administrator to safely upgrade the ROM on remote HP workstations directly from the centralized network management console. Enabling the system administrator to perform this task remotely, on multiple workstations, results in a consistent deployment of and greater control over HP PC ROM images over the network.

The workstation must be powered on, or turned on through Remote Wakeup, to take advantage of

✎

Remote ROM Flash.

For more information on Remote ROM Flash, refer to the HP Client Manager Software or System Software Manager at

http://www.hp.com/go/easydeploy.

3.3.9 FailSafe Boot Block ROM

The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure, for example, if a power failure were to occur during a ROM upgrade. The Boot Block is a flash-protected section of the ROM that checks for a valid system ROM flash when power to the system is turned on.

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■ If the system ROM is valid, the system starts normally.

■ If the system ROM fails the validation check, the FailSafe Boot Block ROM provides

enough support to start the system from a ROMPaq diskette, which will program the system ROM with a valid image.

When the bootblock detects an invalid system ROM, The System Power LED blinks RED 8 times, one every second, followed by a 2 second pause. Also 8 simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models).

To recover the system after it enters Boot Block recovery mode, complete the following steps:

1. If there is a diskette in the diskette drive, remove the diskette and turn off the power.

2. Insert a ROMPaq diskette into the diskette drive.

3. Turn on power to the system.

4. If no ROMPaq diskette is found, you will be prompted to insert one and restart the workstation.

5. If a setup password has been established, the Caps Lock light will turn on and you will be prompted to enter the password.

6. Enter the setup password.

7. If the system successfully starts from the diskette and successfully reprograms the ROM, then the three keyboard lights will turn on. A rising tone series of beeps also signals successful completion.

8. Remove the diskette and turn the power off.

9. Turn the power on again to restart the workstation.

The following table lists the various keyboard light combinations used by the Boot Block ROM (when a PS/2 keyboard is attached to the workstation), and explains the meaning and action associated with each combination.

Keyboard Light Combinations Used by Boot Block ROM

Failsafe Boot

Block Mode

Num Lock Green On ROMPaq diskette not present, is bad, or

Caps Lock Green On Enter password. Num, Caps,

Scroll Lock

Num, Caps, Scroll Lock

Diagnostic lights do not flash on USB keyboards.

✎

Keyboard

LED Color

Green Blink on in

Green On Boot Block ROM Flash successful. Turn

Keyboard

LED Activity State/Message

drive not ready.

Keyboard locked in network mode. sequence, one-at-a-time— N,C,SL

power off, then on to reboot.

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3.3.10 Replicating Your Setup

This procedure gives an administrator the ability to quickly and easily copy one setup configuration to other workstations of the same model. To replicate the setup:

1. Access the Computer Setup Utilities (F10) menu.

2. Click File > Save to Diskette. Follow the instructions on the screen.

This requires a diskette drive or a supported USB flash media device, such as DiskOnKey.

✎

3. To replicate the configuration, click File > Restore from Diskette, and follow the

instructions on the screen.

System Software Manager (SSM) may also be used to distribute setup configurations to multiple workstations. For more information, see

3.3.11 Dual-State Power Button

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, the power button can function either as an on/off switch or as a suspend button. The suspend feature does not completely turn off power, but instead causes the workstation to enter a low-power standby. This allows you to quickly power down without closing applications and to quickly return to the same operational state without any data loss.

http://www.hp.com/go/ssm.

To change the power button’s configuration, complete the following steps:

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Performance

and Maintenance > Power Options.

2. In the Power Options Properties, select the Advanced tab.

3. In the Power Button section, select the desired power button setting.

After configuring the power button to function as a suspend button, press the power button to put the system in a very low power state (suspend). Press the button again to quickly bring the system out of suspend to full power status. To completely turn off all power to the system, press and hold the power button for four seconds.

CAUTION: Do not use the power button to turn off the workstation unless the system is not responding;

turning off the power without operating system interaction could cause damage to or loss of data on the hard drive.

3.3.12 Energy Star

HP products purchased with the Energy Star configuration are compliant with the U.S. Environmental Protection Agency (EPA) Energy Star Computers Program. The EPA Energy Star configuration does not imply endorsement by the EPA. As an Energy Star Partner, HP has determined that products with the Energy Star configuration meet the Energy Star guidelines for energy efficiency.

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The Energy Star Computers Program was created by the EPA to promote energy efficiency and reduce air pollution through more energy-efficient equipment in homes, offices, and factories. HP products achieve this by reducing the power consumption when not being used. Instructions for using the energy saving features of the workstation are located in the “Power Management” section below.

The power management feature is compatible with operating systems and environments that support APM1.2. This means that users in those environments will not be disconnected from the network during the low-power operating state.

The Power Management feature, when used in conjunction with an external Energy Star compliant monitor, will support the power-down features of the monitor. The Power Management feature allows an external monitor to go into low-power mode when the energy save timeout occurs.

CAUTION: Using the Energy Save Monitor feature with non-Energy Star compliant monitors may cause

video distortion when the Energy Save timeout occurs.

If you purchased your workstation with Energy Star-enabled, your system will go into Standby (a power management feature) after 15 or 20 minutes of inactivity. To wake from Standby, press a key on the keyboard or move the mouse.

To view, modify or enable/disable the power management feature, refer to the “Power Management” section below.

Should you have to restore the operating system, your Energy Star settings will need to be reset.

✎

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3.3.13 Power Management

Power Management is a feature that saves energy by shutting down certain components of the workstation when they are not in use, saving energy without having to shut down the workstation.

With Advanced Configuration and Power Interface (ACPI) enabled for Windows 2000 and Windows XP, timeouts (the period of inactivity allowed before shutting down these components) can be enabled, customized, or disabled using the operating system.

1. In Windows 2000, left click on the Start Button, then select Settings > Control Panel >

Power Options. In Windows XP, left click on the Start Button, then select Control Panel > Performance

and Maintenance > Power Options.

2. In the Power Options Properties, select the Power Schemes tab.

3. Select the desired power scheme settings.

Use Display Properties to establish, modify, or disable Power Management settings for the monitor. To access Display Properties, right click on the Windows Desktop, then choose

Properties.

3.3.14 World Wide Web Site

When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system. If you plan to run a version of Microsoft Windows that is different from the version included with your workstation, you must install corresponding device drivers and utilities to ensure that all features are supported and functioning properly.

HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from

http://www.hp.com/support. The Web site contains

the latest device drivers, utilities, and flashable ROM images needed to run the latest Microsoft Windows operating system on your HP workstation.

3.3.15 Building Blocks and Partners

HP management solutions integrate with other systems management applications, and are based on industry standards, such as:

■ Desktop Management Interface (DMI) 2.0

■ Wake on LAN Technology

■ ACPI

■ SMBIOS

■ Pre-boot Execution (PXE) support

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3.4 Asset Tracking and Security

Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Insight Manager, HP Client Manager or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to your environment and to leverage your investment in existing tools.

HP also offers several solutions for controlling access to valuable components and information. Security features such as the Smart Cover Sensor and the Smart Cover Lock, available on select models, help to prevent unauthorized access to the internal components of the workstation. By disabling parallel, serial, or USB ports, or by disabling removable media boot capability, you can protect valuable data assets. Memory Change and Smart Cover Sensor alerts can be automatically forwarded to system management applications to deliver proactive notification of tampering with a workstation’s internal components.

The Smart Cover Sensor and the Smart Cover Lock are available as options on select systems.

✎

Use the following utilities to manage security settings on your HP workstation:

■ Locally, using the Computer Setup Utilities.

■ Remotely, using HP Client Manager or System Software Manager. This software enables the

secure, consistent deployment and control of security settings from a simple command-line utility.

Desktop Management

The following table and sections refer to managing security features of your workstation locally through the Computer Setup Utilities (F10).

Security Features Overview

Feature Purpose How It Is Established

Removable Media Boot Control

Serial, Parallel, USB, or Infrared Interface Control

Power-On Password Prevents use of the workstation

Setup Password Prevents reconfiguration of the

DriveLock Prevents unauthorized access

Prevents booting from the removable media drives.

Prevents transfer of data through the integrated serial, parallel, USB (universal serial bus), or infrared interface.

until the password is entered. This can apply to both initial system startup and restarts.

workstation (use of the Computer Setup Utilities) until the password is entered.

to the data on specific hard drives. This feature is available on select models only.

From the Computer Setup Utilities (F10) menu.

✎

Support for security features may vary depending on your specific workstation configuration.

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Security Features Overview (Continued)

Feature Purpose How It Is Established

Smart Cover Sensor Indicates that workstation

cover or side panel has been removed. Can be set to require the setup password to the workstation, after the cover or side panel has been removed. Refer to the Hardware Reference Guide on the Documentation Library CD for more information about this feature. This feature is available on select models only.

Master Boot Record Security May prevent unintentional or

malicious changes to the Master Boot Record of the current bootable disk, and provides a means of recovering the “last known good” MBR.

Memory Change Alerts Detects when memory

modules have been added, moved, or removed; notifies user and system administrator.

restart

From the Computer Setup Utilities (F10) menu.

For information on enabling Memory Change Alerts, refer to the online Intelligent Manageability Guide.

Ownership Tag Displays ownership

information, as defined by the system administrator, during system startup (protected by setup password).

Cable Lock Provision Inhibits access to the interior of

the workstation to prevent unwanted configuration changes or component removal. Can also be used to secure the workstation to a fixed object to prevent theft.

Security Loop Provision Inhibits access to the interior of

the workstation to prevent unwanted configuration changes or component removal.

✎

Support for security features may vary depending on your specific workstation configuration.

From the Computer Setup Utilities (F10) menu.

Install a cable lock to secure the workstation to a fixed object.

Install a lock in the security loop to prevent unwanted configuration changes or component removal.

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3.4.1 Password Security

The power-on password prevents unauthorized use of the workstation by requiring entry of a password to access applications or data each time the workstation is turned on or restarted. The setup password specifically prevents unauthorized access to Computer Setup, and can also be used as an override to the power-on password. That is, when prompted for the power-on password, entering the setup password instead will allow access to the workstation.

A network-wide setup password can be established to enable the system administrator to log in to all network systems to perform maintenance without having to know the power-on password, even if one has been established.

3.4.2 Establishing a Setup Password Using Computer Setup

Establishing a setup password through Computer Setup prevents reconfiguration of the workstation (use of the Computer Setup (F10) utility) until the password is entered.

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title

screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security, then select Setup Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

3.4.3 Establishing a Power-On Password Using Computer Setup

Establishing a power-on password through Computer Setup prevents access to the workstation when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the workstation is rebooted.

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title

screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security, then Power-On Password and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Entering a Power-On Password

To enter a power-on password, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

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2. When the key icon appears on the monitor, type your current password, then press Enter.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.

Entering a Setup Password

If a setup password has been established on the workstation, you will be prompted to enter it each time you run Computer Setup.

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. When the key icon appears on the monitor, type the setup password, then press the Enter

key.

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue.

Changing a Power-On or Setup Password

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. To change the setup password, run Computer Setup.

2. When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown:

current password/new password/new password

Type carefully; for security reasons, the characters you type do not appear on the screen.

✎

3. Press the Enter key.

The new password takes effect the next time you turn on the workstation.

Refer to the “National Keyboard Delimiter Characters” section in this chapter for information

✎

about the alternate delimiter characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

Deleting a Power-On or Setup Password

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer. To delete the setup password, run Computer Setup.

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2. When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown:

current password/

3. Press the Enter key.

Refer to “National Keyboard Delimiter Characters” for information about the alternate delimiter

✎

characters. The power-on password and setup password may also be changed using the Security options in Computer Setup.

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National Keyboard Delimiter Characters

Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation.

Arabic / Greek - Russian / Belgian = Hebrew . Slovakian BHCSY* - Hungarian - Spanish Brazilian / Italian - Swedish/Finnish / Chinese / Japanese / Swiss Czech - Korean / Taiwanese / Danish -Latin American -Thai / French ! Norwegian - Turkish . French Canadian é Polish - U.K. English / German - Portuguese - U.S. English / * For Bosnia-Herzegovina, Croatia, Slovenia, and Yugoslavia

National Keyboard Delimiter Characters

Clearing Passwords

If you forget your password, you cannot access the workstation. Refer to the “Troubleshooting” section of this guide for instructions on clearing passwords.

3.4.4 DriveLock

DriveLock is an industry-standard security feature that prevents unauthorized access to the data on specific hard drives. DriveLock has been implemented as an extension to Computer Setup. It is only available on certain systems and only when DriveLock-capable hard drives are detected.

DriveLock is intended for HP customers for whom data security is the paramount concern. For such customers, the cost of the hard drive and the loss of the data stored on it is inconsequential when compared with the damage that could result from unauthorized access to its contents. In order to balance this level of security with the practical need to accommodate a forgotten password, the HP implementation of DriveLock employs a two-password security scheme. One password is intended to be set and used by a system administrator while the other is typically set and used by the end-user. There is no “back-door” that can be used to unlock the drive if both passwords are lost. Therefore, DriveLock is most safely used when the data contained on the hard drive is replicated on a corporate information system or is regularly backed up.

In the event that both DriveLock passwords are lost, the hard drive is rendered unusable. For users who do not fit the previously defined customer profile, this may be an unacceptable risk. For users who do fit the customer profile, it may be a tolerable risk given the nature of the data stored on the hard drive.

Using DriveLock

The DriveLock option appears under the Security menu in Computer Setup. The user is presented with options to set the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is

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typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future. Once the master password is set, the system administrator may enable DriveLock or choose to keep it disabled.

If a locked hard drive is present, POST will require a password to unlock the device. If a power-on password is set and it matches the device’s user password, POST will not prompt the user to re-enter the password. Otherwise, the user will be prompted to enter a DriveLock password. Either the master or the user password may be used. Users will have two attempts to enter a correct password. If neither attempt succeeds, POST will continue but the drive will remain inaccessible.

DriveLock Applications

The most practical use of the DriveLock security feature is in a corporate environment where a system administrator provides users with multibay hard drives for use in some workstations. The system administrator would be responsible for configuring the multibay hard drive which would involve, among other things, setting the DriveLock master password. In the event that the user forgets the user password or the equipment is passed on to another employee, the master password can always be used to reset the user password and regain access to the hard drive.

HP recommends that corporate system administrators who choose to enable DriveLock also establish a corporate policy for setting and maintaining master passwords. This should be done to prevent a situation where an employee intentionally or unintentionally sets both DriveLock passwords before leaving the company. In such a scenario, the hard drive would be rendered unusable and require replacement. Likewise, by not setting a master password, system administrators may find themselves locked out of a hard drive and unable to perform routine checks for unauthorized software, other asset control functions, and support.

For users with less stringent security requirements, HP does not recommend enabling DriveLock. Users in this category include personal users or users who do not maintain sensitive data on their hard drives as a common practice. For these users, the potential loss of a hard drive resulting from forgetting both passwords is much greater than the value of the data DriveLock has been designed to protect. Access to Computer Setup and DriveLock can be restricted through the Setup password. By specifying a Setup password and not giving it to end users, system administrators are able to restrict users from enabling DriveLock.

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Desktop Management

3.5 Smart Cover Sensor (Optional)

Smart Cover Sensor is a combination of hardware and software technology that can alert you when the workstation cover or side panel has been removed. There are three levels of protection, as described in the following table.

Smart Cover Sensor Protection Levels

Level Setting Description

Level 0 Disabled Smart Cover Sensor is disabled (default). Level 1 Notify User When the workstation is restarted, the

screen displays a message indicating that the workstation cover or side panel has been removed.

Level 2 Setup Password When the workstation is restarted, the

screen displays a message indicating that the workstation cover or side panel has been removed. You must enter the setup password to continue.

These settings can be changed using Computer Setup.

✎

Setting the Smart Cover Sensor Protection Level

To set the Smart Cover Sensor protection level, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security, then Smart Cover, and follow the instructions on the screen.

4. Before exiting, click File > Save Changes and Exit.

Smart Cover Lock (Optional)

The Smart Cover Lock is a software-controllable cover lock featured on select HP workstations. This lock prevents unauthorized access to the internal components. Workstations ship with the Smart Cover Lock in the unlocked position.

CAUTION: For maximum cover lock security, be sure to establish a setup password. The setup password

prevents unauthorized access to the Computer Setup utility.

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Locking the Smart Cover Lock

To activate and lock the Smart Cover Lock, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security, then select Smart Cover and the Locked option.

4. Before exiting, click File > Save Changes and Exit.

Unlocking the Smart Cover Lock

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down > Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security > Smart Cover > Unlocked.

4. Before exiting, click File > Save Changes and Exit.

Using the Smart Cover FailSafe Key

If you enable the Smart Cover Lock and cannot enter your password to disable the lock, you will need a Smart Cover FailSafe Key to open the workstation cover. You will need the key in any of the following circumstances:

■ Power outage

■ Startup failure

■ PC component failure (such as processor or power supply)

■ Forgotten password

CAUTION: The Smart Cover FailSafe Key is a specialized tool available from HP. Be prepared; order

this key before you need one (Tamper-resistant wrench PN 166527-001 or tamper-resistant bits PN 166527-002).

3.5.1 Master Boot Record Security

The Master Boot Record (MBR) contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities. It also allows you to recover the “last known good” MBR, should changes to the MBR be detected when the system is restarted.

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To enable MBR Security, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security > Master Boot Record Security > Enabled.

4. Select Security > Save Master Boot Record.

5. Before exiting, click File > Save Changes and Exit.

When MBR Security is enabled, the BIOS prevents any changes being made to the MBR of the current bootable disk while in MS-DOS or Windows Safe Mode.

Most operating systems control access to the MBR of the current bootable disk; the BIOS cannot

✎

prevent changes that may occur while the operating system is running.

Each time the workstation is turned on or restarted, the BIOS compares the MBR of the current bootable disk to the previously saved MBR. If changes are detected and if the current bootable disk is the same disk from which the MBR was previously saved, the following message is displayed:

1999—Master Boot Record has changed.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk;

■ Restore the previously saved MBR; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists. If changes are detected and if the current bootable disk is not the same disk from which the MBR

was previously saved, the following message is displayed:

2000—Master Boot Record Hard Drive has changed.

Press any key to enter Setup to configure MBR Security.

Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists. In the unlikely event that the previously saved MBR has been corrupted, the following message is

displayed:

1998—Master Boot Record has been lost.

Press any key to enter Setup to configure MBR Security.

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Upon entering Computer Setup, you must

■ Save the MBR of the current bootable disk; or

■ Disable the MBR Security feature.

You must know the setup password, if one exists.

3.5.2 Before You Partition or Format the Current Bootable Disk

Ensure that MBR Security is disabled before you change partitioning or formatting of the current bootable disk. Some disk utilities, such as FDISK and FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you may receive error messages from the disk utility or a warning from MBR Security the next time the workstation is turned on or restarted. To disable MBR Security, complete the following steps:

1. Turn on or restart the workstation. If you are in Windows, click Start > Shut Down >

Restart the Computer.

2. Press the F10 key as soon as the monitor light turns green. Press Enter to bypass the title screen, if necessary.

If you do not press the F10 key at the appropriate time, you must turn the workstation off, then

✎

on again, and press the F10 key again to access the utility.

3. Select Security > Master Boot Record Security > Disabled.

4. Before exiting, click File > Save Changes and Exit.

3.5.3 Cable Lock Provision

The rear panel of the workstation accommodates a cable lock so that the workstation can be physically secured to a work area.

For illustrated instructions, please see the “Removal and Replacement” Chapter.

3.6 Fault Notification and Recovery

Fault Notification and Recovery features combine innovative hardware and software technology to prevent the loss of critical data and minimize unplanned downtime.

When a fault occurs, the workstation displays a Local Alert message containing a description of the fault and any recommended actions. You can then view current system health by using the HP Client Manager Software. If the workstation is connected to a network managed by HP Insight Manager, HP Client Manager Software, or other system management applications, the workstation also sends a fault notice to the network management application.

3.6.1 Drive Protection System

The Drive Protection System (DPS) is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement.

When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive. Each time DPS is run, test results are written to the hard drive. Your service provider can use this information to help diagnose conditions that caused you to run the DPS software.

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3.6.2 Surge-Tolerant Power Supply

An integrated surge-tolerant power supply provides greater reliability when the workstation is hit with an unpredictable power surge. This power supply is rated to withstand a power surge of up to 2000 volts without incurring any system downtime or data loss.

3.6.3 Thermal Sensor

The thermal sensor is a hardware and software feature that tracks the internal temperature of the workstation. This feature displays a warning message when the normal range is exceeded, which gives you time to take action before internal components are damaged or data is lost.

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Identifying the Chassis, Routine Care, and

Disassembly Preparation

This chapter provides general service information for the workstation. Adherence to the procedures and precautions described in this chapter is essential for proper service.

CAUTION: When the workstation is plugged into an AC power source voltage is always applied to the

system board. You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.

4.1 Small Form Factor (SFF)

If the computer is in the desktop configuration, ensure at least 6 inches (15.24 cm) of space on all

✎

sides of the computer remains clear and free of obstructions.

Chassis color scheme may differ than the one shown above.

✎

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Identifying the Chassis, Routine Care, and Disassembly Preparation

4.2 Electrostatic Discharge Information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.

Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.

4.2.1 Generating Static

The following table shows that:

■ Different activities generate different amounts of static electricity.

■ Static electricity increases as humidity decreases.

Relative Humidity

Event 55% 40% 10%

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs* from plastic tube

Removing DIPs* from vinyl tray Removing DIPs* from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

*These are then multi-packaged inside plastic tubes, trays, or Styrofoam.

7,500 V 3,000 V 400 V 400 V

2,000 V 3,500 V 7,000 V 5,000 V

15,000 V 5,000 V 800 V 700 V

4,000 V 5,000 V 20,000 V 11,000 V

700 volts can degrade a product.

✎

4.2.2 Preventing Electrostatic Damage to Equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories.

■ To avoid hand contact, transport products in static-safe containers such as tubes, bags, or

boxes.

■ Protect all electrostatic parts and assemblies with conductive or approved containers or

packaging.

35,000 V 12,000 V 6,000 V 2,000 V

11,500 V 14,500 V 26,500 V 21,000 V

■ Keep electrostatic sensitive parts in their containers until they arrive at static-free stations.

■ Place items on a grounded surface before removing them from their container.

■ Always be properly grounded when touching a sensitive component or assembly.

■ Avoid contact with pins, leads, or circuitry.

■ Place reusable electrostatic-sensitive parts from assemblies in protective packaging or

conductive foam.

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4.2.3 Personal Grounding Methods and Equipment

Use the following equipment to prevent static electricity damage to equipment:

■ Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the

ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

■ Heel straps/Toe straps/Boot straps can be used at standing workstations and are

compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground.

Static Shielding Protection Levels

Method Voltage

Antistatic plastic Carbon-loaded plastic Metallized laminate

1,500 7,500 15,000

4.2.4 Grounding the Work Area

To prevent static damage at the work area, use the following precautions:

■ Cover the work surface with approved static-dissipative material. Provide a wrist strap

connected to the work surface and properly grounded tools and equipment.

■ Use static-dissipative mats, foot straps, or air ionizers to give added protection.

■ Handle electrostatic sensitive components, parts, and assemblies by the case or PCB

laminate. Handle them only at static-free work areas.

■ Turn off power and input signals before inserting and removing connectors or test

equipment.

■ Use fixtures made of static-safe materials when fixtures must directly contact dissipative

surfaces.

■ Keep work area free of nonconductive materials such as ordinary plastic assembly aids and

Styrofoam.

■ Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

4.2.5 Recommended Materials and Equipment

Materials and equipment that are recommended for use in preventing static electricity include:

■ Antistatic tape

■ Antistatic smocks, aprons, or sleeve protectors

■ Conductive bins and other assembly or soldering aids

■ Conductive foam

■ Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance

■ Static-dissipative table or floor mats with hard tie to ground

■ Field service kits

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■ Static awareness labels

■ Wrist straps and footwear straps providing one-megohm +/- 10% resistance

■ Material handling packages

■ Conductive plastic bags

■ Conductive plastic tubes

■ Conductive tote boxes

■ Opaque shielding bags

■ Transparent metallized shielding bags

■ Transparent shielding tubes

4.3 Routine Care

4.3.1 General Cleaning Safety Precautions

1. Never use solvents or flammable solutions to clean the workstation.

2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

3. Always unplug the workstation when cleaning with liquids or damp cloths.

4. Always unplug the workstation before cleaning the keyboard, mouse, or air vents.

5. Disconnect the keyboard before cleaning it.

6. Wear safety glasses equipped with side shields when cleaning the keyboard.

4.3.2 Cleaning the Workstation Case

Follow all safety precautions in Section 4.3.1 before cleaning the workstation. To clean the workstation case, follow the procedures described below:

■ To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab.

■ For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it

with a cloth or swab dampened with clear water.

■ For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will

evaporate quickly and not leave a residue.

■ After cleaning, always wipe the unit with a clean, lint-free cloth.

■ Occasionally clean the air vents on the workstation. Lint and other foreign matter can block

the vents and limit the airflow.

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4.3.3 Cleaning the Keyboard

Follow all safety precautions in Section 4.3.1 before cleaning the keyboard. To clean the tops of the keys or the keyboard body, follow the procedures described in Section

4.3.2.

When cleaning debris from under the keys, review all rules in Section 4.3.1before following these procedures:

CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under

the keys.

■ Visible debris underneath or between the keys may be removed by vacuuming or shaking.

■ Canned, pressurized air may be used to clean debris from under the keys. Caution should be

used as too much air pressure can dislodge lubricants applied under the wide keys.

■ If you remove a key, use a specially designed key puller to prevent damage to the keys. This

tool is available through many electronic supply outlets.

CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are

improperly removed or installed, the keyboard may not function properly.

Identifying the Chassis, Routine Care, and Disassembly Preparation

■ Cleaning under a key may be done with a swab moistened with isopropyl alcohol and

squeezed out. Be careful not to wipe away lubricants necessary for proper key functions. Use tweezers to remove any fibers or dirt in confined areas. Allow the parts to air dry before reassembly.

4.3.4 Cleaning the Monitor

■ Wipe the monitor screen with a clean cloth moistened with water or with a towelette

designed for cleaning monitors. Do not use sprays or aerosols directly on the screen; the liquid may seep into the housing and damage a component. Never use solvents or flammable liquids on the monitor.

■ To clean the monitor body follow the procedures in Section 4.3.2.

4.3.5 Cleaning the Mouse

Before cleaning the mouse, ensure that the power to the workstation is turned off.

■ Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull

out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly.

■ To clean the mouse body, follow the procedures in Section 4.3.

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4.4 Service Considerations

Listed below are some of the considerations that you should keep in mind during the disassembly and assembly of the workstation.

4.4.1 Power Supply Fan

The power supply fan is a variable-speed fan based on the temperature in the power supply.

CAUTION: The cooling fan is off only when the workstation is turned off or the power cable has been

disconnected.

The cooling fan is always on when the workstation is either in the “On,” “Standby,” or “Suspend” modes.

You must disconnect the power cord from the power source before opening the workstation to prevent system board or component damage.

4.4.2 Tools and Software Requirements

To service the workstation, you need the following:

■ Torx T-15 screwdriver (Compaq screwdriver with bits, PN 161946-001)

■ Torx T-15 screwdriver with small diameter shank (for certain front bezel removal)

■ Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver)

■ Diagnostics software

■ Compaq tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or

Compaq tamper-resistant bits (Smart Cover FailSafe Key, PN 166527-002)

4.4.3 Screws

The screws used in the workstation are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

Metric screws have a black finish.

✎

U.S. screws have a silver finish.

As each subassembly is removed from the workstation, it should be placed away from the work

✎

area to prevent damage.

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4.4.4 Cables and Connectors

Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

CAUTION: When servicing this workstation, ensure that cables are placed in their proper location

during the reassembly process. Improper cable placement can damage the workstation.

4.4.5 Hard Drives

Handle hard drives as delicate, precision components, avoiding all physical shock and vibration. This applies to failed drives as well as replacement spares.

■ If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “Fragile: Handle With Care.”

■ Do not remove hard drives from the shipping package for storage. Keep hard drives in their

protective packaging until they are actually mounted in the CPU.

Identifying the Chassis, Routine Care, and Disassembly Preparation

■ Avoid dropping drives from any height onto any surface.

■ If you are inserting or removing a hard drive, turn off the workstation. Do not remove a hard

drive while the workstation is on or in standby mode.

■ Before handling a drive, ensure that you are discharged of static electricity. While handling a

drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Section

■ Do not use excessive force when inserting a drive.

■ Avoid exposing a hard drive to liquids, temperature extremes, or products that have magnetic

fields such as monitors or speakers.

4.2, “Electrostatic Discharge Information.”

4.4.6 Lithium Coin Cell Battery

The battery that comes with the workstation provides power to the real-time clock and has a minimum lifetime of about three years.

See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures.

WARNING: This workstation contains a lithium battery. There is a risk of fire and chemical burn if the

battery is handled improperly. Do not disassemble, crush, puncture, short external contacts, dispose in water or fire, or expose it to temperatures higher than 140ºF (60ºC).

CAUTION: Batteries, battery packs, and accumulators should not be disposed of together with the

general household waste.

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Removal and Replacement Procedures

Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly.

Not all features listed in this guide are available on all workstations.

✎

5.1 Preparation for Disassembly

See Chapter 4, 'Identifying the Chassis, Routine Care, and Disassembly Preparation' for initial procedures.

1. Remove/disengage any security devices that prohibit opening the workstation (Section 5.2 and 5.4).

2. Close any open software applications.

3. Exit the operating system.

4. Remove any media such as a diskette or compact disc from the workstation.

5. Turn off the workstation and any peripheral devices that are connected to it.

CAUTION: Turn off the workstation before disconnecting any cables.

CAUTION: Regardless of the power-on state, voltage is always present on the system board as long as

the system is plugged into an active AC outlet. In some systems the cooling fan is on even when the workstation is in the “Standby,” or “Suspend” modes. The power cord should always be disconnected before servicing a unit.

6. Disconnect the power cord from the electrical outlet and then from the workstation.

7. Disconnect all peripheral device cables from the workstation.

During disassembly, label each cable as you remove it, noting its position and routing. Keep all

✎

screws with the units removed.

CAUTION: The screws used in the workstation are of different thread sizes and lengths; using the wrong

screw in an application may damage the unit.

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Removal and Replacement Procedures

5.2 Unlocking the Smart Cover Lock

If you have locked the Smart Cover Lock use Computer Setup to unlock the lock. Refer to the Desktop Management Guide on the Documentation Library CD for more information about the Smart Cover Lock.

If you cannot access Computer Setup to unlock the cover you will need to remove the locking solenoid by using the Smart Cover FailSafe Key (Spare part number 166527-001 or 166527-002). Once the solenoid has been deactivated or removed the access panel can be removed.

The Smart Cover FailSafe Key will be needed in any of the following circumstances:

■ Power outage

■ Startup failure

■ Processor or power supply failure

■ Lost password

1. Using the Smart Cover FailSafe Key, remove the two tamper-proof screws that secure the Smart Cover Lock

to the inside of the chassis.

2. Remove the workstation access panel (Section 5.5).

To reattach the Smart Cover Lock, position the lock so that the printed circuit board it is attached to points down when the workstation is oriented as shown. Then, secure the lock in place with the two tamper-proof screws.

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5.3 Hood Sensor

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Remove the front bezel (Section 5.6).

4. Raise the drive cage to its upright position 1.

5. Slide the hood sensor switch towards the inside of the workstation 2.

6. Disconnect the hood sensor cable from the system board 3.

Removal and Replacement Procedures

To install the hood sensor, reverse the removal procedure.

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5.4 External Security Devices

5.4.1 Cable Lock

The cable lock may be used to secure the workstation access panel to the chassis and, at the same time, secure the workstation to a fixed object.

The workstation is cable-lock compatible, but HP does not offer the lock as an after market

✎

product.

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5.4.2 Padlock

A padlock may be used by itself to secure the access panel to the workstation chassis. A padlock may also be used with a security cable to secure the workstation to a fixed object.

Removal and Replacement Procedures

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Removal and Replacement Procedures

5.5 Workstation Access Panel

1. Prepare the workstation for disassembly (Section 5.1).

CAUTION: Before removing the workstation access panel, ensure that the workstation is turned off and

that the power cord is disconnected from the electrical outlet.

2. Pull up and hold open the latch on the top of the workstation 1.

3. Slide the workstation cover 2 back about 0.5inch (1.3 cm), then lift it off the unit.

To install the workstation cover, reverse the removal procedure.

5–6 338611-001 Service and Technical Reference Guide, xw3100

5.6 Front Bezel

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Pull up on the three release tabs 1 on the top of the bezel, then pull the front bezel away from the chassis 2.

Removal and Replacement Procedures

To reinstall the front bezel, reverse the removal procedure

Service and Technical Reference Guide, xw3100 338611-001 5–7

Removal and Replacement Procedures

5.7 Front Drive Bezels

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Remove the front bezel (Section 5.6).

5.7.1 Diskette Drive Bezel or Bezel Blank

Press the large retaining tab 1 on the left side of the bezel insert to the left and push the cover out of the front bezel 2.

To install a bezel or a bezel blank, reverse the removal procedure.

5–8 338611-001 Service and Technical Reference Guide, xw3100

5.8 Memory

CAUTION: The memory module sockets have gold metal contacts. When upgrading the memory, it is

important to use memory modules with gold metal contacts to prevent corrosion and/or oxidation resulting from having incompatible metals in contact with each other.

CAUTION: Static electricity can damage the electronic components of the workstation or optional cards.

Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object. Refer to Chapter 4 for more information.

CAUTION: When handling a memory module, be careful not to touch any of the contacts. Doing so

may damage the module.

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

WARNING: To reduce risk of personal injury from hot surfaces, allow the internal system components to

cool before touching.

5.2).

Removal and Replacement Procedures

4. Open both latches of the memory module socket 1, and insert the memory module into the socket 2. Begin by installing a module into the socket nearest the preinstalled module, and install the modules following the numerical order of the sockets.

A memory module can be installed in only one way. Match the notch on the module with the tab

✎

on the memory socket.

5. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position 3.

6. Repeat steps 4 and 5 for any additional modules that you want to install.

Service and Technical Reference Guide, xw3100 338611-001 5–9

Removal and Replacement Procedures

The workstation automatically recognizes the additional memory when the workstation is turned on.

To reassemble the workstation, reverse the removal procedure.

If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable

✎

the Smart Cover Sensor.

For technical information on memory modules, refer to Appendix F, “Memory.”

5.9 Expansion Card Cage

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Disconnect all cables attached to the expansion cards.

5. Grasp the expansion card cage by the green labels (the cage in the workstation has two spots marked 1) and pull it straight up from the chassis.

5.2).

To install the card cage, reverse the removal procedures.

5–10 338611-001 Service and Technical Reference Guide, xw3100

5.9.1 Riser Card

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Remove the expansion card cage (Section 5.9).

5. Remove the three screws that secure the riser card to the expansion card cage, then remove the card.

5.2).

Removal and Replacement Procedures

To install the riser card, reverse the removal procedure.

Service and Technical Reference Guide, xw3100 338611-001 5–11

Removal and Replacement Procedures

5.9.2 Expansion Card

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Remove the expansion card cage (Section 5.9).

5. If you are installing a card for the first time, go to step 6. If you are removing an existing card, open the release latch as described in step 6 then go to step 8.

6. If you are installing an expansion card in a vacant socket, release the slot cover retention latch 1 that secures the PCI slot covers by rotating the latch outwards (the latch in the workstation has a green label on it marked 2).

7. Remove the slot cover by sliding it out 2.

5.2).

5–12 338611-001 Service and Technical Reference Guide, xw3100

Removal and Replacement Procedures

8. To remove an expansion card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the expansion card straight up to release it from the carrier. Be sure not to scrape the card against other components.

5.9.3 AGP Card

Some graphics cards (such as the nVIDIA Quadro4 400 NVS) will require you to remove the diskette drive (or hard drive, if installed) from bay 1 to allow enough remove to install the graphics card.

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Lift the green lever to unlock the AGP card.

5.2).

Service and Technical Reference Guide, xw3100 338611-001 5–13

Removal and Replacement Procedures

5. If installing an AGP card for the first time, go to step 6. If removing an AGP card, go to step 9.

6. Remove the slot cover.

7. Slide the bracket on the end of the expansion card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.

When you install an expansion card, make sure you press firmly on the card so that the whole

✎

connector seats properly in the expansion card socket on the system board.

8. Close the expansion slot retention bracket by rotating it toward the chassis 1 and pressing down on the thumb tabs 2 so that they snap firmly into place.

9. To remove an AGP card, pull the retention arm away from the socket then carefully rock the card back and forth until the connectors pull free from the socket. Lift the expansion card straight up then pull it in toward the center of the chassis to release it from the chassis frame. Be sure not to scrape the card against other components.

10. Store the removed card in anti-static packaging.

CAUTION: After removing an expansion card, you must replace it with a new card or cover the open

slot (for example, with a metal slot cover or a piece of duct tape) for proper cooling of internal components during operation.

11. Connect external cables to the installed card and internal cables to the system board as needed.

12. Replace the workstation cover.

13. If you normally lock the Smart Cover Lock, use Computer Setup to relock the lock and enable the Smart Cover Sensor.

14. Reconfigure the workstation, if necessary.

5–14 338611-001 Service and Technical Reference Guide, xw3100

5.10 Drives

The workstation supports up to three drives. This Section describes the procedure for replacing or upgrading the storage drives. A Torx T-15

screwdriver is needed to remove and install the guide screws on a drive.

CAUTION: Make sure personal files on the hard drive are backed up to an external storage device

before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the Compaq factory-installed files.

5.10.1 Extra Screws

The following spare guide screws are included with the chassis (located inside) for installing new drives:

■ Four 6-32 screws for installing an extra hard drive

■ Four M3 screws for installing an optical or diskette drive

5.10.2 Drive Positions

Removal and Replacement Procedures

Service and Technical Reference Guide, xw3100 338611-001 5–15

Removal and Replacement Procedures

Item Description Item Description

Drive Positions

1 One standard 3.5-inch, one-third

height bay (1.44-MB diskette drive shown)*

2 5.25-inch drive bay for optional

drives.

*If the workstation has a 1.44-MB diskette drive installed, it will be configured with a diskette drive bezel as shown in the illustration. If the workstation contains an empty 3.5-inch drive bay, then a bezel blank will be installed on the workstation instead. If you do not have a drive in this slot, you may choose to install a 3.5-inch device (such as a diskette drive or hard drive) later on. However, to install a 3.5-inch device other than a diskette drive or hard drive, you must order the

3.5-inch device bezel to provide proper air flow within the chassis.

To verify the type and size of the storage device installed in the workstation, run Computer Setup.

5.10.3 Optical Drive

CAUTION: All removable media should be taken out of the drives before removing the drive from the

workstation.

An optical drive is a CD-ROM, CD-RW, DVD-ROM, Combo, or DVD+RW drive.

✎

3 Internal 3.5-inch, one-third height

bay for hard drive

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Remove the front bezel (Section 5.6).

5. Raise the Easy Access drive bay (bay 2 area) to the upright position.

6. Disconnect the audio, signal, and drive power cables from the drive. The other end of the cables should remain connected to the system board.

7. Return the Easy Access drive bay to the down position.

5.2).

5–16 338611-001 Service and Technical Reference Guide, xw3100

Removal and Replacement Procedures

8. Push the drive release latch 1 toward the rear of the chassis and hold.

9. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the workstation.

To replace the drive:

1. Install two guide screws in the lower holes on each side of the drive.

CAUTION: Use only 3/16-inch or 5-mm long screws as guide screws. Longer screws can damage the

internal components of the drive.

When replacing the drive, transfer the four screws from the old drive to the new one. The screws

✎

take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws.

Service and Technical Reference Guide, xw3100 338611-001 5–17

Removal and Replacement Procedures

2. Position the guide screws on the drive into the J-slots in the drive bay 1. Then, slide the drive towards the rear of the workstation 2.

The drive release latch automatically locks in place when installing a drive.

✎

3. Raise the Easy Access drive bay to the upright position and connect the flat ribbon cable and audio cable to the system board.

4. Connect the power cable, flat ribbon cable, and audio cable to the rear of the optical drive.

5. Return the Easy Access drive bay to the down position. Be sure not to pinch the cables in the chassis when lowering the Easy Access drive bay.

6. Replace the front bezel and workstation access panel.

5–18 338611-001 Service and Technical Reference Guide, xw3100

The system automatically recognizes the drive and reconfigures the workstation.

CAUTION: When servicing the workstation, ensure that cables are placed in their proper locations

during the reassembly process. Improper cable placement can damage the workstation.

5.10.4 External 3.5-inch Drive

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Remove the front bezel (Section 5.6).

5. Raise the Easy Access drive bay to the upright position.

6. Disconnect the audio, signal, and drive power cables from the drive. The other end of the cables should remain connected to the system board.

7. Return the Easy Access drive bay to the down position.

8. Push the drive release latch 1 toward the rear of the chassis and hold.

5.2).

Removal and Replacement Procedures

9. Slide the drive 2 toward the front of the drive cage, then lift the drive out of the workstation.

When replacing the drive, transfer the four screws from the old drive to the new one. The screws

✎

take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws.

Service and Technical Reference Guide, xw3100 338611-001 5–19

Removal and Replacement Procedures

The guide screws on a 3.5-inch diskette drive 1 are placed closer together than on the hard

✎

drive 2.

10. Insert the rear screws of the hard drive 1 into the rear J-slots. Slide the drive 2 toward the back of the drive cage until the front screws are aligned with the front J-slots. Then lower the front of the drive. Continue to slide the drive all the way back until it locks into place.

If replacing a diskette drive, all guide screws (front and rear) will line up on the J-slots. Insert the

✎

guide screws into the J-slots, then slide the drive toward the back of the drive cage until it locks into place.

11. Connect the power and data cables.

12. Replace the front bezel and workstation access panel.

5–20 338611-001 Service and Technical Reference Guide, xw3100

5.10.5 Primary Hard Drive

1. If you have locked the Smart Cover Lock, use Computer Setup to unlock the lock (Section

2. Prepare the workstation for disassembly (Section 5.1).

3. Remove the workstation access panel (Section 5.5).

4. Remove the front bezel (Section 5.6).

5. Raise the Easy Access drive bay to the upright position.

6. Disconnect the power cable and signal cable from the back of the drive.

5.2).

Removal and Replacement Procedures

Disconnecting Cables from the Hard Drive

Service and Technical Reference Guide, xw3100 338611-001 5–21

Removal and Replacement Procedures

7. Press and hold the drive release latch 1.

8. Slide the drive to the right of the bay 2, then pull the drive from the bay 3.

To replace the hard drive, reverse the above procedure.

When replacing the hard drive, transfer the four screws from the old drive to the new one. The

✎

screws take the place of drive rails. You will need a Torx T-15 screwdriver to remove and re-install the guide screws.

5–22 338611-001 Service and Technical Reference Guide, xw3100

5.11 Front I/O Devices

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Disconnect the two I/O device cables from the system board: the front USB cable pair and the front audio cable.

4. Remove the power supply from the chassis (Section 5.17).

5. From the inside of the chassis, remove the two screws that secure the I/O device to the chassis 1, then pull the device into the chassis 2 to free it from its mount.

Removal and Replacement Procedures

To install the housing assembly, reverse the removal procedures.

Service and Technical Reference Guide, xw3100 338611-001 5–23

Removal and Replacement Procedures

5.12 Power Switch Assembly

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Disconnect the power switch/LED cable from the system board.

4. Carefully cut the cable tie that secures the power switch cable to the power supply cable cable bundle.

CAUTION: Be careful when cutting the cable tie not to cut any cables.

5. Squeeze the switch holder retaining clips together at the front of the chassis 1 and push the switch assembly out of the chassis 2.

To install the power switch assembly, reverse the removal procedure.

5–24 338611-001 Service and Technical Reference Guide, xw3100

5.13 System Board

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Remove all PCI expansion boards (Section 5.9).

4. Remove the AGP graphics card (Section 5.9).

5. Disconnect all cables connected to the system board, noting their location for reinstallation.

6. Compress the system board tray handle 1 to release the latch and slide the system board tray towards the front of the workstation 2 to free it from the back of the chassis.

Removal and Replacement Procedures

To install the system board with its tray, reverse the removal procedures.

Service and Technical Reference Guide, xw3100 338611-001 5–25

Removal and Replacement Procedures

5.14 Battery

The battery that comes with this workstation provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the workstation. The workstation comes with a 3-volt lithium coin cell battery.

The lifetime of the lithium battery can be extended by plugging the workstation into a live AC

✎

wall socket. The lithium battery is only used when the workstation is NOT connected to AC power.

WARNING: This workstation contains an internal lithium manganese dioxide battery. There is a risk of fire

and burns if the battery is not handled properly. To reduce the risk of personal injury:

■ Do not attempt to recharge the battery.

■ Do not expose to temperatures higher than 140°F (60°C)

■ Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or

water.

■ Replace the battery only with the HP/Compaq spare designated for this product.

CAUTION: Before replacing the battery, it is important to back up the workstation CMOS settings.

When the battery is removed or replaced, the CMOS settings will be cleared. Refer to the Troubleshooting Guide for information on backing up the CMOS settings.

Batteries, battery packs, and accumulators should not be disposed of together with the general

household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP/Compaq, their authorized partners, or their agents.

CAUTION: Static electricity can damage the electronic components of the workstation or optional

equipment. Before beginning these procedures, ensure that you are discharged of static electricity by briefly touching a grounded metal object.

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

It may be necessary to remove an expansion card to gain access to the battery.

✎

3. Locate the battery and battery holder on the system board.

4. Carefully pull the cable bundle out of the way to access the battery.

5. Depending on the type of battery holder on your system board, complete the following instructions to replace the battery:

5–26 338611-001 Service and Technical Reference Guide, xw3100

5.14.1 Type 1 Battery Holder

1. Lift the battery out of its holder.

Removal and Replacement Procedures

2. Slide the replacement battery into position, positive side up.

3. The battery holder automatically secures the battery in the proper position.

4. Replace the workstation cover or access panel.

5. Plug in the workstation and turn on power to the workstation.

6. Reset the date and time, your passwords, and any special system setups, using Computer Setup.

Service and Technical Reference Guide, xw3100 338611-001 5–27

Removal and Replacement Procedures

5.14.2 Type 2 Battery Holder

1. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.

2. When the battery pops up, lift it out.

3. To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery.

After the battery has been replaced, use the following steps to complete this procedure.

✎

4. Replace the workstation cover or access panel.

5–28 338611-001 Service and Technical Reference Guide, xw3100

5. Plug in the workstation and turn on power to the workstation.

Reset the date and time, your passwords, and any special system setups, using Computer Setup.

5.15 Processor and Heatsink

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Lift up the lever that secure the fan to the heatsink 1 and rotate the fan up 2.

4. Release the two latch locks 3 and raise the legs that secure the latches to the base of heatsink mount 4.

5. Tap the heatsink to check its temperature. If it is cool enough to handle, then proceed.

6. Twist the heatsink slightly to break the bond between it and the processor, the lift the heatsink from the processor 5.

7. Rotate the ZIF socket handle to its fully open position 6 and remove the processor from the socket 7.

Removal and Replacement Procedures

To install the processor and heatsink:

1. Insert the processor into the ZIF socket.

2. Press down on the processor while rotating and locking the ZIF socket handle in place.

3. Refresh the thermal grease between the heatsink and processor if necessary.

4. Install the heatsink and latch it in place.

5. Connect the heatsink fan control to the system board.

6. Replace the access panel and reconnect the workstation.

Service and Technical Reference Guide, xw3100 338611-001 5–29

Removal and Replacement Procedures

5.16 Speaker

Sound power level LWAd (B)

Operation: Hard Drive/48X CD-ROM 4.2/5.4 Bels

Stand-by/Idle: 3.9 Bels

Sound pressure level dB

Operation: Hard Drive/48X CD-ROM 29/44 dBA

Stand-by/Idle: 26 dBA

To install the speaker:

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Rotate the drive cage to its upright position.

4. Remove the expansion card cage (Section 5.9).

5. Disconnect the speaker wire from the system board.

6. Carefully cut the cable tie that secures the speaker cable to the power supply cable bundle.

CAUTION: Be careful when cutting the cable tie not to cut any cables.

7. Remove the power supply from the chassis (Section 5.17).

8. Remove the two screws that secure the speaker to the chassis.

9. Slide the speaker towards the rear of the chassis and down to remove it.

To install the speaker, reverse the removal procedures.

5–30 338611-001 Service and Technical Reference Guide, xw3100

5.17 Power Supply

WARNING: Voltage is always present on the system board when the workstation is plugged into an

active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the workstation and/or the AC outlet before opening the workstation.

1. Prepare the workstation for disassembly (Section 5.1).

2. Remove the workstation access panel (Section 5.5).

3. Rotate the drive cage to its upright position.

4. Remove the expansion card cage (Section 5.9).

5. Carefully cut the cable tie that secures the power supply cable bundle to the power switch cable, the speaker cable, and the front I/O cable.

6. Disconnect all power cables from the mass storage devices and from the system board.

7. Remove the three screws that secure the rear chassis panel to the chassis 1, the pull the rear chassis panel straight back 2 to remove it from the chassis.

8. Slide the power supply out the back of the workstation 3.

Removal and Replacement Procedures

To install the power supply, reverse the removal procedure.

Service and Technical Reference Guide, xw3100 338611-001 5–31

Removal and Replacement Procedures

5–32 338611-001 Service and Technical Reference Guide, xw3100

Enhanced Keyboard

Connector and Icon Pin Signal

Connector Pin Assignments

Mouse

Connector and Icon Pin Signal

Ethernet BNC

1 2 3

4 5 6

1 2 3

4 5 6

Connector and Icon Pin Signal

1 (Center) Data 2 (Shield) Ground

Data Unused Ground

+5 VDC Clock Unused

Data Unused Ground

+5 VDC Clock Unused

Ethernet RJ-45

Connector and Icon Pin Signal

1 2 3 4

5 6 7 8

Service and Technical Reference Guide, xw3100 338611-001 A–1

(+) Transmit Data (-) Transmit Data (+) Receive Data Unused

Unused (-) Receive Data Unused Unused

Connector Pin Assignments

Ethernet AUI

Connector and Icon

Pin Signal Pin Signal

Ground

Negative AUI Differential Collision

Positive AUI Differential Collision

Negative AUI Differential Transmit

Positive AUI Differential Transmit

Ground

Negative AUI Differential Receive

Positive AUI Differential Receive

+12V

Ground

Unused

Parallel Interface

Connector and Icon

Pin Signal Pin Signal Pin Signal

1 2 3

4 5 6

Strobe Data Bit 0 Data Bit 1

Data Bit 2 Data Bit 3 Data Bit 4

7 8 9

10 11 12

Data Bit 5 Data Bit 6 Data Bit 7

Acknowledge Busy Paper End

13 14 15

16 17 18-25

Select Auto Linefeed Error

Initialize Printer Select IN Signal Ground

Serial Interface

Connector and Icon Pin Signal

1 2 3

4 5 6

Carrier Detect Receive Data Transmit Data

Data Terminal Ready Signal Ground Data Set Ready

7 8 9

A–2 338611-001 Service and Technical Reference Guide, xw3100

Request to Send Clear to Send Ring Indicator

USB

Connector Pin Assignments

Connector and Icon Pin Signal

1 2 3 4

+5 VDC

- Data + Data Ground

Microphone

Connector and Icon (1/8” miniphone) Pin Signal

1 (Tip) Audio

2 (Ring) Power 3 (Shield) Ground

Headphone

Connector and Icon (1/8” miniphone) Pin Signal

1 (Tip) Audio_Left

2 (Ring) Audio_Right 3 (Shield) Ground

Line-In Audio

Connector and Icon (1/8” miniphone) Pin Signal

1 (Tip) Audio_In_Left

2 (Ring) Audio_In_Right 3 (Shield) Ground

Line-Out Audio

Connector and Icon (1/8” miniphone) Pin Signal

1 (Tip) Audio_Out_Left

2 (Ring) Audio_Out_Right 3 (Shield) Ground

External Infrared Transceiver

Connector and Icon

Pin Signal Pin Signal Pin Signal

1 2 3

Transmit Receive Ground

4 5 6

5V Mode Not Used

7 8

Not Used Not Used

Service and Technical Reference Guide, xw3100 338611-001 A–3

Connector Pin Assignments

Monitor

Connector and Icon

Pin Signal Pin Signal Pin Signal

1 2 3

4 5

Red Analog Green Analog Blue Analog

Not used Ground

6 7 8

9 10

Ground Ground Ground

+5V (fused) Ground

11 12 13

14 15

Monitor ID DDC Serial Data Horizontal Sync

Vertical Sync DDC Serial Clock

ATA/ATAPI (IDE) Standard Drive Cable

Connector

Pin Signal Pin Signal Pin Signal

1 2 3 4 5

6 7 8 9 10

Reset Ground DD7 DD8 DD6

DD9 DD5 DD10 DD4 DD11

15 16 17 18 19

20 21 22 23 24

DD1 DD14 DD0 DD15 Ground

(Key) DMARQ Ground DIOW Ground

29 30 31 32 33

34 35 36 37 38

DMAK Ground INTRQ IOCS16 DA1

PDIAG (cable detect) DA0 DA2 CS1FX CS3FX

11 12 13 14

A–4 338611-001 Service and Technical Reference Guide, xw3100

DD3 DD12 DD2 DD13

25 26 27 28

DIOR Ground IORDY CSEL

39 40

DASP Ground

Connector Pin Assignments

Accelerated Graphics Port (AGP)

Connector

Pin Signal A Signal B Pin Signal A Signal B

1 2 3 4 5

6 7 8 9 10

11 12 13 14 15

16 17 18 19 20

21 22 23 24 25

+12 V TYPEDET# Reserved USBGround

INTA# RST# GNT# VCC3.3 ST1

Reserved PIPE# Ground WBF# SBA1

VCC 3.3 SBA3 SB_STB# Ground SBA5

SBA7 Reserved Ground Reserved VCC 3.3

OVRCNT# + 5V + 5V USB+ Ground

INTB# CLK REQ# VCC3.3 ST0

ST2 RBF# Ground Reserved SBA0

VCC 3.3 SBA2 SB_STB Ground SBA4

SBA6 Reserved Ground

3.3 Vaux VCC 3.3

34 35 36 37 38

39 40 41 42 43

44 45 46 47 48

49 50 51 52 53

54 55 56 57 58

Vddq AD22 AD20 Ground AD18

AD16 Vddq FRAME# Reserved Ground

Reserved VCC 3.3 TRDY# STOP# PME#

Ground PAR AD15 Vddq AD13

AD11 Ground AD9 C/BE0# Vddq

Vddq AD21 AD19 Ground AD17

C/BE2# Vddq IRDY#

3.3VAux Ground

Reserved VCC 3.3 DEVSEL# Vddq PERR#

Ground SERR# C/BE1# Vddq AD14

AD12 Ground AD10 AD8 Vddq

26 27 28 29 30

31 32 33

Service and Technical Reference Guide, xw3100 338611-001 A–5

AD30 AD28 VCC 3.3 AD26 AD24

Ground AD_STB1# C/BE3#

AD31 AD29

VCC 3.3 AD27 AD25

Ground AD_STB1 AD23

59 60 61 62 63

64 65 66

AD_STB0# AD6 Ground AD4 AD2

Vddq AD0 VREFGC

AD_STB0 AD7 Ground AD5

AD3 Vddq

AD1 VREFCG

Connector Pin Assignments

20-Pin Power

Connector

11



Pin Signal Pin Signal Pin Signal Pin Signal

1 2 3 4 5

+3.3 V +3.3 V GND +5 V GND

6 7 8 9 10

+5 V GND POK +5 Vaux +12 V

11 12 13 14 15

+3.3 V

-12 V GND PSON GND

16 17 18 19 20

GND GND

-5 V +5 V +5 V

4-Pin Power (for CPU)

Connector and Icon Pin Signal

1 GND 2 GND 3 +12 V 4 -12 V

A–6 338611-001 Service and Technical Reference Guide, xw3100

The voltage select switch feature on the workstation permits it to operate from any line voltage between 100-120 or 220-240 volts AC.

The power cord set received with the workstation meets the requirements for use in the country where you purchased the equipment.

Power cord sets for use in other countries must meet the requirements of the country where you use the workstation. For more information on power cord set requirements, contact your authorized HP dealer, reseller, or service provider.

General Requirements

The requirements listed below are applicable to all countries:

1. The length of the power cord set must be at least 6.00 feet (1.8 m) and a maximum of 9.75 feet (3.0 m).

2. All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country where the power cord set will be used.

Power Cord Set Requirements

3. The power cord set must have a minimum current capacity of 10A and a nominal voltage rating of 125 or 250 volts AC, as required by each country’s power system.

4. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector, for mating with appliance inlet on the Switch Box.

Service and Technical Reference Guide, xw3100 B–1

Power Cord Set Requirements

Country-Specific Requirements

Additional requirements specific to a country are shown in parentheses and explained below.

Accrediting

Country

Australia (1) Austria (1) Belgium (1) Canada (2)

Denmark (1) Finland (1) France (1) Germany (1)

Agency Country

EANSW OVE CEBC CSA

DEMKO SETI UTE

Italy (1) Japan (3) Norway (1) Sweden (1)

Switzerland (1) United Kingdom (1) United States (2)

VDE

1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm

Accrediting

Agency

IMQ METI NEMKO SEMKO

SEV BSI UL

conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.

2. The flexible cord must be Type SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A 250V) configuration.

3. Appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. Flexible cord must be Type VCT or VCTF, 3-conductor, 1.0 mm

conductor size. Wall plug must be a two-pole grounding type

with a Japanese Industrial Standard C8303 (7A, 125V) configuration.

B–2 Service and Technical Reference Guide, xw3100

POST Error Messages

An error message results if the Power-On Self-Test (POST) encounters a problem. This test runs when the system is turned on, checking assemblies within the workstation and reporting any errors found.

Some workstations do not use all of the codes listed.

POST Error Messages

Screen Message Probable Cause Recommended Action

101-Option ROM Error System ROM checksum. Verify the correct ROM.

Flash the ROM if needed. If an expansion card was recently

added, remove it and see if the problem remains.

Clear CMOS. If the message disappears, there may be

a problem with the expansion card. Replace the system board.

102-System Board Failure

103-System Board Failure

150-SafePost Active A PCI expansion card is

162-System Options Not Set

DMA, timers, etc. Clear CMOS.

not responding.

Configuration incorrect. RTC (real-time clock) battery may need to be replaced.

Remove expansion boards. Replace the system board.

Restart the workstation. Disable SafePost. If the expansion card does not respond,

replace the card. Run Computer Setup (F10 Setup).

Set the date and time under Control Panel or in F10 Setup depending on the operating system.

If the problem persists, replace the RTC battery.

Service and Technical Reference Guide, xw3100 C–1

POST Error Messages

Screen Message Probable Cause Recommended Action

163-Time & Date Not Set

Invalid time or date in configuration memory.

RTC (real-time clock) battery may need to be replaced.

Set the date and time under Control Panel or in F10 Setup depending on the operating system.

If the problem persists, replace the RTC battery.

CMOS jumper may not be properly installed.

164-Memory Size Error Memory configuration is

incorrect.

Run Computer Setup (F10 Setup) or Windows utilities.

Make sure memory module(s) (if any) are installed properly.

If third party memory has been added, test using HP-only memory.

Verify proper memory module type.

183-Invalid Processor Jumper Setting

System board jumper improperly set.

Reset system board jumpers to match processor and bus speeds (select models).

201-Memory Error RAM failure. Run Computer Setup (F10 Setup) or

Windows utilities. Ensure memory and continuity modules

are installed correctly. Verify proper memory module type. Remove and replace memory module(s)

one at a time to isolate faulty module. Replace the faulty memory module(s). If error persists after replacing memory

modules, replace the system board.

202-Memory Type Mismatch

207-ECC Corrected Single Bit Errors in Memory Socket(s) y,y

Memory modules do not match each other.

Replace memory modules with matched sets.

Single Bit ECC error. Verify proper memory module type.

Try another memory socket. Replace memory module if problem

persists.

212-Failed Processor Processor has failed to

initialize.

Reseat the processor in its socket. If the processor does not respond,

replace it.

213-Incompatible memory Module in memory Socket(s) X,X, X

A memory module in memory socket identified in the error message is missing critical SPD information, or is

Verify proper memory module type. Try another memory socket. Replace memory with a module

conforming to the SPD standard.

incompatible with the chipset.

C–2 Service and Technical Reference Guide, xw3100

ASUS P4SD (Rev. 1.09) (OEM), P4SD (Rev. 1.07) (OEM) Service and Technical Reference Guide (HP xw3100)

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

1.1 Installing or Upgrading Device Drivers

1.2 Creating an Emergency Repair Diskette

1.2.1 Windows 2000

1.3 Using the Emergency Repair Diskette

1.3.1 Windows 2000

1.4 Converting to NTFS

1.4.1 Windows 2000

1.4.2 Windows XP Professional

1.5 HP Software

2.1 Power-On Self-Test (POST)

2.2 Computer Setup Utilities

2.2.1 Using Computer Setup (F10) Utilities

2.2.2 Computer Setup Menu

2.3 Diagnostics for Windows

2.3.1 Detecting Diagnostics for Windows

2.3.2 Installing Diagnostics for Windows

2.3.3 Using Categories in Diagnostics for Windows

2.3.4 Running Diagnostic Tests in Diagnostics for Windows

2.4 Configuration Record

2.4.1 Installing Configuration Record

2.4.2 Running Configuration Record

2.5 Remote Diagnostics Enabling Agent

2.5.2 Running the Remote Diagnostics Enabling Agent

2.6 Protecting the Software

2.7 Restoring the Software

3.1 Initial Configuration and Deployment

3.2 Remote System Installation

3.3 Software Updating and Management

3.3.1 HP Client Manager Software

3.3.2 Altiris Solutions

3.3.3 Altiris PC Transplant Pro

3.3.4 System Software Manager

3.3.5 Product Change Notification (PCN)

3.3.6 ActiveUpdate

3.3.7 ROM Flash

3.3.8 Remote ROM Flash

3.3.9 FailSafe Boot Block ROM

3.3.10 Replicating Your Setup

3.3.11 Dual-State Power Button

3.3.12 Energy Star

3.3.13 Power Management

3.3.14 World Wide Web Site

3.3.15 Building Blocks and Partners

3.4 Asset Tracking and Security

3.4.1 Password Security

3.4.2 Establishing a Setup Password Using Computer Setup

3.4.3 Establishing a Power-On Password Using Computer Setup

3.4.4 DriveLock

3.5 Smart Cover Sensor (Optional)

3.5.1 Master Boot Record Security

3.5.2 Before You Partition or Format the Current Bootable Disk

3.5.3 Cable Lock Provision

3.6 Fault Notification and Recovery

3.6.1 Drive Protection System

3.6.2 Surge-Tolerant Power Supply

3.6.3 Thermal Sensor

4.1 Small Form Factor (SFF)

4.2 Electrostatic Discharge Information

4.2.1 Generating Static

4.2.2 Preventing Electrostatic Damage to Equipment

4.2.3 Personal Grounding Methods and Equipment

4.2.4 Grounding the Work Area

4.2.5 Recommended Materials and Equipment

4.3 Routine Care

4.3.1 General Cleaning Safety Precautions

4.3.2 Cleaning the Workstation Case

4.3.3 Cleaning the Keyboard

4.3.4 Cleaning the Monitor

4.3.5 Cleaning the Mouse

4.4 Service Considerations

4.4.1 Power Supply Fan

4.4.2 Tools and Software Requirements

4.4.3 Screws

4.4.4 Cables and Connectors

4.4.5 Hard Drives