ARRIS XI6 Users Manual

IMPORTANT SAFETY INSTRUCTIONS

The exclamation point, within an equilateral triangle, is intended to alert

This symbol indicates that dangerous voltage levels are present within

ges are not insulated and may be of sufficient

also appear on schematics.

When you see this symbol on an ARRIS product, do not dispose of the

about practices established for your region. If collection systems are not

• Read these instructions.

• Keep these instructions.

• Heed all warnings.

• Follow all instructions.

• Do not use this apparatus near water.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in accordance with the

manufacturer’s instructions.

• Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.

• Do not defeat the safety purpose of the polarized or grounding-type plug. A
polarized plug has two blades with one wider than the other. A grounding type
plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your
outlet, consult an electrician for replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.

• Only use attachments/accessories specified by the manufacturer.

• Unplug this apparatus during lightning storms or when unused for long periods

of time.

• Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power supply cord or
plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.

IMPORTANT SAFETY CONSIDERATIONS FOR ALL SET-TOPS

• The mains plug is the main disconnect device. It shall remain readily accessible
and operable.

• The apparatus shall not be exposed to dripping or splashing and no objects
filled with liquids, such as vases, shall be placed on the apparatus.

• WARNING: To reduce the risk of fire or electric shock, do not expose this
apparatus to rain or moisture.

• WARNING: Batteries shall not be exposed to excessive heat such as sunshine,
fire or the like.

• See label on bottom of unit for additional markings.

During Transportation to the Subscriber Home

• Transport the cable terminal in its shipping box or an equally padded
container.

• Do not expose the terminal to rain or moisture.

During Installation

• Do not place the terminal in an enclosed area where the cooling vents are
blocked or impede the flow of air through the ventilation openings.

• Install the terminal so that its position does not interfere with its proper
ventilation. For example, do not place the terminal on a bed, sofa, rug, or
similar surface that could block the ventilation openings.

• Install the terminal so that there is a minimum of two inches of space between
surrounding surfaces and the top, left, and right sides of the terminal to ensure
proper ventilation.

• Install the terminal away from heat sources such as radiators, heat registers
and stoves. Installation of the terminal near consumer electronics devices, such
as stereo receiver/amplifiers and televisions, is permitted as long as the air
surrounding the terminal does not exceed 40º C (104º F).

• Place the terminal on a flat surface not prone to vibration or impact.

• Do not place the terminal on top of another electronic device.

• Do not install the terminal in an area where condensation occurs.

• To prevent the temporary loss of guide data and cause a temporarily non-

responding terminal, do not plug the AC power cord into a switched power
outlet.

ADDITIONAL SAFETY CONSIDERATIONS FOR DVR MODELS

• To avoid shock and vibration damage to the internal hard drive, do not move
the terminal while it is plugged in.

• To allow the hard drive to spin down and park its heads, wait at least 10
seconds after disconnecting power before moving the terminal.

• Install the terminal so that there is a minimum of 3 inches of space between
surrounding surfaces and the back of the terminal to ensure proper ventilation.

FCC Certification

This product contains a radio transmitter and accordingly has been certified as
compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators.
Products that contain a radio transmitter are labeled with FCC ID and the FCC
logo.

CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF
exposure compliance requirements, the separation distance between the
antenna and any person’s body (including hands, wrists, feet and ankles) must
be at least 20 cm (8 inches).

FCC Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including
interference that may cause undesired operation.

FCC DECLARATION OF CONFORMITY

ARRIS International, PLC, 3871 Lakefield Drive, Suwanee, GA 30024,
1-866-36-ARRIS, declares that this Class B digital device complies with 47 CFR
Parts 2 and 15 of the FCC rules.

Note: This device is for indoor use only.

INDUSTRY CANADA (IC)

This Class B digital device complies with CAN ICES-3 B/NMB-3 B.
Cet appareil numérique de la classe B est conforme à la norme CAN ICES-3
B/NMB-3 B.
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Cet appareil est conforme avec Industrie Canada exempts de licence
standard RSS (s). Son fonctionnement est soumis aux deux conditions
suivantes: (1) cet appareil ne doit pas provoquer d'interférences et (2) cet
appareil doit accepter toute interférence, y compris celles pouvant causer un
mauvais fonctionnement de l'appareil.

RADIATION EXPOSURE STATEMENT

The device meets the exemption from the routine evaluation limits in section 2.5
of RSS 102 and compliance with RSS-102 RF exposure, users can obtain
Canadian information on RF exposure and compliance.
Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la
section 2.5 de RSS 102 et la conformité à l'exposition de RSS-102 rf, utilisateurs
peut obtenir l'information canadienne sur l'exposition et la conformité de rf.
This transmitter must not be co-located or operating in conjunction with any
other antenna or transmitter. This equipment should be installed and operated
with a minimum distance of 20 centimeters between the radiator and your
body.
Cet émetteur ne doit pas être Co-placé ou ne fonctionnant en même temps
qu'aucune autre antenne ou émetteur. Cet équipement devrait être installé et
actionné avec une distance minimum de 20 centimètres entre le radiateur et
votre corps.

SPECIAL SYMBOLS THAT MIGHT APPEAR ON THE EQUIPMENT

the user to the presence of important installation, servicing, and
operating instructions in the documents accompanying the equipment.

the equipment. These volta
strength to cause serious bodily injury when touched. The symbol may

CARING FOR THE ENVIRONMENT BY RECYCLING

product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or
commercial waste. Some countries or regions, such as the European
Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information

available, call ARRIS Customer Service for assistance.

SOFTWARE LICENSE, SAFETY, AND REGULATORY INFORMATION

ARRIS Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY
BEFORE YOU USE ANY SOFTWARE, FIRMWARE AND RELATED DOCUMENTATION
(“SOFTWARE”) PROVIDED WITH THE ARRIS DIGITAL CABLE RECEIVER OR HOME
THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A
“RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE,
YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE.

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UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT
BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO
ANY SUBSEQUENT USER OF THIS SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE
THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE
(COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION
AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT
OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL
REFUND.
The Software includes associated media, any printed materials, and any “on-line”
or electronic documentation. Software provided by third parties may be subject
to separate end-user license agreements from the manufacturers of such
Software. The Software is never sold. ARRIS licenses the Software to the original
customer and to any subsequent licensee for personal use only on the terms of
this License. ARRIS and its third party licensors retain the ownership of the
Software.

You may:

USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials)
permanently to another person, but only if the person agrees to accept all of the
terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same
person or destroy any copies not transferred.
TERMINATE this License by destroying the original and all copies of the Software
(if applicable) in whatever form.

You may not:

(1) Loan, distribute, rent, lease, give, sublicense or otherwise transfer the
Software, in whole or in part, to any other person, except as permitted under
the TRANSFER paragraph above. (2) Copy or translate the User Guide included
with the Software, other than for personal use. (3) Copy, alter, translate,
decompile, disassemble or reverse engineer the Software, including but not
limited to, modifying the Software to make it operate on non-compatible
hardware. (4) Remove, alter or cause not to be displayed, any copyright notices
or startup message contained in the Software programs or documentation. (5)
Export the Software or the Product components in violation of any United
States export laws.
The Product is not designed or intended for use in on-line control of aircraft,
air traffic, aircraft navigation or aircraft communications; or in design,
construction, operation or maintenance of any nuclear facility. ARRIS AND ITS
THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF
FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL
NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work
rights, patents, trademarks and all other intellectual property rights subsisting
in the foregoing, and all adaptations to and modifications of the foregoing
shall at all times remain with ARRIS and its third party licensors. ARRIS retains
all rights not expressly licensed under this License. The Software, including any
images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by ARRIS or its third party licensors and is
protected by United States copyright laws and international treaty provisions.
Except as otherwise expressly provided in this License, the copying,
reproduction, distribution or preparation of derivative works of the Software,
any portion of the Product or the documentation is strictly prohibited by such
laws and treaty provisions. Nothing in this License constitutes a waiver of the
ARRIS rights under United States copyright law.
This License and your rights regarding any matter it addresses are governed
by the laws of the State of Georgia, without reference to conflict of laws
principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to
comply with the terms of this License.

INSTRUCCIONES DE SEGURIDAD IMPORTANTES

• Lea estas instrucciones.

• Guarde estas instrucciones.

• Considere todas las advertencias.

• Siga todas las instrucciones.

• No use este aparato cerca del agua.

• Limpie sólo con un paño seco.

• No bloquee las aberturas de ventilación. Instale siguiendo las instrucciones

del fabricante.

• No instale cerca de fuentes de calor como radiadores, rejillas de aire caliente,
cocinas u otros aparatos que produzcan calor (incluidos amplificadores).

• No impida el propósito de seguridad del enchufe polarizado o con conexión
a tierra. Un enchufe polarizado tiene dos aspas, una más ancha que la otra.
Un enchufe de conexión a tierra tiene dos aspas y una tercera punta con
conexión a tierra. El aspa ancha o la tercera punta están diseñadas para su

ARRIS is not responsible for any third party software that is provided as a
bundled application, or otherwise, with the Software or that is downloaded to,
or otherwise installed on, the Product.
Note: This equipment has been tested and found to comply with the limits for
a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the following
measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and set-top.

• Connect the equipment into an outlet on a circuit different from that to which

the set-top is connected.

• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by ARRIS for

compliance could void the user’s authority to operate the equipment.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The
use, duplication or disclosure by the Government is subject to restrictions as
set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227-7013. The contractor/manufacturer is ARRIS
Enterprises, Inc., 3871 Lakefield Drive, Suwanee, GA 30024.

Open Source Software Information

For instructions on how to obtain a copy of any source code being made
publicly available by ARRIS related to software used in this ARRIS product you
may send your request in writing to:

ARRIS Enterprises, LLC.

Software Pedigree Operations

2450 Walsh Avenue

Santa Clara, CA 95051 USA
The ARRIS website opensource.arrisi.com also contains information regarding
use of open source. ARRIS has created the opensource.arrisi.com to serve as a
portal for interaction with the software community-at-large. This document
contains additional information regarding licenses, acknowledgments and
required copyright notices for open source packages used in this ARRIS
product.

© 2017 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced in any form or by any means or used to make
any derivative work (such as translation, transformation, or adaptation) without written
permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this
publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and
trade names may be used in this document to refer to either the entities claiming the marks
and the names of their products. ARRIS disclaims proprietary interest in the marks and names
of others. This product incorporates copyright protection technology that is protected by U.S.
patents and other intellectual property rights. Use of this copyright protection technology
must be authorized by Rovi, and is intended for home and other limited viewing uses only
unless otherwise authorized by Rovi. Reverse engineering or disassembly is prohibited.

seguridad. Si el enchufe incluido no se ajusta a la salida, pida al electricista el
repuesto de la salida obsoleta.

• Proteja el cable de alimentación para evitar pisarlo o que quede apretado,
especialmente en los enchufes y tomas de corriente, y revise el punto de
salida del aparato.

• Use exclusivamente conexiones/accesorios especificados por el fabricante.

• Desconecte el aparato durante tormentas eléctricas o cuando no se use

durante un tiempo prolongado.

• Todos los servicios de mantenimiento deben realizarlos personal calificado.
El servicio de mantenimiento se requiere cuando el aparato tiene algún
daño, por ejemplo cuando el cable de alimentación o enchufe está dañado,
se ha derramado líquido o el aparato ha sido golpeado por otros objetos,
cuando se ha expuesto a lluvia o humedad, no funciona normalmente o se
ha caído.

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