ARRIS SBG6900 User Manual
Gateway Label
Quick Start Guide
The gateway label is located on the bottom of
your SBG6900-AC.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC MAC
ID) and serial number (see S/N) listed on the
gateway label (see below).
If the label is
not attached,
please refer to
the bottom of
your gateway.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network.
Recommended that you change the network name or add
additional wireless networks.
• WI-FI SECURITY KEY - Needed to access a wireless network
using a secure gateway. Recommended that you change
the network name which is needed to add additional
wireless devices to your wireless network.
• S/N - Gateway serial number. Your service provider may
require this number to activate your gateway.
• HFC MAC ID - Your service provider may require the Media
Access Control (MAC) number to activate your gateway.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
SSID #4:
Wi-Fi Security Key #4:
Additional SSID:
Add’l Wi-Fi Security Key:
© 2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any
means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks
of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their
products. ARRIS disclaims proprietary interest in the marks and names of others.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of
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product or service names are the property of their respective owners. No part of the
contents of this document may be reproduced or transmitted in any form or by any
means without the written permission of the publisher.
ARSVD01607-b 03/2015
SURFboard
®
SBG6900-AC
Wireless Cable Modem Gateway
In the Box
SBG6900-AC
Wireless Cable
Modem Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may have to contact your service provider
for assistance. To save time, make sure you have the Gateway model name (SBG6900-AC), HFC MAC
ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS
Technical Support for assistance: 1-877-466-8646
What You Should Know
The SBG6900-AC is a combination wireless cable modem
and router that uses DOCSIS 3.0 technology to provide
ultra high-speed wired or wireless Internet access from
your computer and other wireless network devices on your
home or small business network. The SBG6900-AC connects
to the existing coaxial cable connection in your home and
does not require any new wiring.
This quick start guide will help you install your SBG6900-AC
and set up a secure wireless network connection on your
home or small business network.
To take advantage of the 802.11ac wireless performance or
beamforming capabilities, your wireless connected devices
must support 802.11ac. For optimal performance with
802.11ac, you should connect any wireless devices using
older networking protocols to the 2.4 GHz wireless network
(not the 802.11ac 5 GHz wireless network).
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6900-AC
User Guide for more information. It is available online at the
ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS
Support website.
4
Install the Gateway
Test the Gateway Connection
Test Your Wireless Network
1. Connect the coaxial cable from the cable wall
outlet or RF splitter (optional) to the Cable
connector on the rear of your SBG6900-AC. Use
your hand to tighten each connector.
2. Connect the Ethernet cable to the Ethernet port
on your computer and to an Ethernet port on
the rear of your SBG6900-AC.
3. Connect the power cord to the Power port on
the rear of your SBG6900-AC and then plug it
into an electrical wall outlet.
This automatically powers ON your SBG6900-AC.
Check the front panel LEDs on your SBG6900-AC.
During the initial startup, the Power, Receive,
Send, and Online LEDs will FLASH. Afterwards,
check that all four LEDs are lit SOLID green or
blue. Both Wireless LEDs will light up only when
wireless devices are connected. See Front Panel
LEDs for more information.
1. Power ON your computer and log in.
2. Contact your service provider to activate
(provision) your SBG6900-AC.
3. Open a web browser on your computer, such as
Internet Explorer, Google Chrome, Firefox, or
Safari.
4. Type a valid URL (such as www.surfboard.com)
in the address bar and then press Enter.
The ARRIS website should open. If it did not
open, please contact your service provider to
set up your Internet service or activate your
gateway.
Front Panel LEDs
During normal operation, the Power, Receive,
Send, and Online LEDs on the SBG6900-AC front
panel should always be lit SOLID green or blue.
Note: During startup, the rst four LEDs will FLASH
and then light up SOLID in sequence. If the Power LED
does not light up, please rst check the gateway power
connection before contacting ARRIS. If the other LEDs
do not light up correctly, please call ARRIS Technical
Support at 1-877-466-8646.
WPS Button
Power
Receive
Send
Online
Wireless 2.4 GHz
Wireless 5 GHz
USB Rear
USB Front
USB Port
LED Status
ON - Power is properly connected to
the gateway
ON - Downstream channel is
connected
ON - Upstream channel is
connected
ON - Gateway is connected to the
network
FLASH - 2.4 GHz wireless connection
is made between the gateway and
wireless device
FLASH - 5 GHz wireless connection
is made between the gateway and
wireless device
ON - USB device is detected after
Rear & Front
connection to the gateway
Set Up a Wireless Network
Connection
Choose one of the following options to set up your
wireless network connection. When done, proceed
with Test Your Wireless Network Connection below.
• Computer Wireless Network Options
• WPS Pairing Button
Set Up the Wireless Network on
A
Your Computer
Note: The steps for setting up a wireless network may
dier slightly depending on the operating system
installed on your computer. The following steps apply to
Windows© 7.
1. From the Windows taskbar, click the following in
sequential order:
• Start button
• Control Panel
• Network and Sharing Center
• Set up a new connection or network
• Connect to a network
The Wireless Network Connection window should
open.
2. Click on the ARRIS wireless network name for the
SBG6900-AC from the list of wireless networks.
Use the SSID name listed on the gateway label.
3. Select Connect automatically to set up
automatic log on connections for the wireless
devices on your home network.
4. Click Connect to open the Connect to a Network
window.
5. Type your wireless network security code or
password in the Security key eld.
Note: Enter the Wi-Fi Security Key listed on the
gateway label or create your own network password
(see the SBG6900-AC User Guide for more
information on changing the default password).
6. Select Hide charcters to encrypt your wireless
network password for security purposes and
then click OK to complete the wireless network
connection.
The Successfully added message should display.
7. Close the Wireless Network Connection window.
B
Use the WPS Pairing Button
To use WPS, your computer hardware must support
WPS and also have WPA security compatibility.
WPS automatically assigns a random SSID wireless
network name and Wi-Fi Security Key to connect
your SBG6900-AC and other WPS-enabled wireless
devices to your wireless network.
Do the following to connect your WPS devices:
1. Power ON the SBG6900-AC and other
WPS-enabled wireless devices that you want to
connect to your wireless network.
2. Press the WPS button located on the top of the
SBG6900-AC.
3. Press and hold the WPS button on your
WPS-enabled wireless computer or other WPS
device for ve or more seconds, then release.
4. Repeat steps 2 and 3 for each additional
WPS-enabled wireless device.
Connection
1. If connected, disconnect the Ethernet cable from
your computer and the SBG6900-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com)
in the web browser address bar and press Enter.
Start the Gateway Web Manager
Use the SBG6900-AC Web Manager to set up and
manage your wireless gateway and network security
congurations. To access the web manager:
1. Open any web browser on your computer, type
192.168.0.1 in the address bar, and press Enter.
Note: The Device Status button is an available
option for you to view general product and status
information related to your connected gateway
without logging in to the web manager.
2. Type the default user name: admin.
3. Type the default password: password.
4. Click Login to open the web manager.
2 3
Software License, Warranty, Safety, and Regulatory Information
DRAFT
Wireless Cable Modem & Router-SBG6900-AC
SAFETY AND REGULATORY INFORMATION
Important Safety Instructions
Read This Before You Begin — When using your equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons, including the
following:
• Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for future
reference.
• This device must be installed and used in strict accordance with manufacturer’s instructions, as
described in the user documentation that is included with the device.
• Comply with all warning and caution statements in the instructions. Observe all warning and
caution symbols that are affixed to this device.
• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must
not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases,
on the device.
• This device was qualified under test conditions that included the use of the supplied cables
between system components. To ensure regulatory and safety compliance, use only the
provided power and interface cables and install them properly.
• Different types of cord sets may be used for connections to the main POWER supply circuit.
Use only a main line cord that complies with all applicable device safety requirements of the
country of use.
• Installation of this device must be in accordance with national wiring codes and conform to
local regulations.
• Operate this device only from the type of power source indicated on the device’s marking label.
If you are not sure of the type of power supplied to your home, consult your dealer or local
power company.
• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock.
Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire
insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.
• Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to plugs
and convenience receptacles, and examine the point where they exit from the device.
• Place this device in a location that is close enough to an electrical outlet to accommodate the
length of the power cord.
• Place the device to allow for easy access when disconnecting the power cord of the device
from the AC wall outlet.
• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can
be fully inserted with no part of the blades exposed.
• Place this device on a stable surface.
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