ARRIS SBG6900 User Manual

Gateway Label

Quick Start Guide

The gateway label is located on the bottom of your SBG6900-AC.

To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and serial number (see S/N) listed on the gateway label (see below).

If the label is

not attached, please refer to the bottom of your gateway.

You may need the following gateway label information to activate your gateway and set up a wireless network connection:

• Model - Gateway model name

• SSID - Default name of your wireless network.

Recommended that you change the network name or add additional wireless networks.

• WI-FI SECURITY KEY - Needed to access a wireless network using a secure gateway. Recommended that you change the network name which is needed to add additional wireless devices to your wireless network.

• S/N - Gateway serial number. Your service provider may require this number to activate your gateway.

• HFC MAC ID - Your service provider may require the Media Access Control (MAC) number to activate your gateway.

Notes

Write your additional wireless network names and passwords here for future reference:

SSID #1:

Wi-Fi Security Key #1:

SSID #2:

Wi-Fi Security Key #2:

SSID #3:

Wi-Fi Security Key #3:

SSID #4:

Wi-Fi Security Key #4:

Additional SSID:

Add’l Wi-Fi Security Key:

No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used by ARRIS under license. All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

ARSVD01607-b 03/2015

SURFboard

SBG6900-AC

Wireless Cable Modem Gateway

In the Box

SBG6900-AC Wireless Cable Modem Gateway

Power Cord

Ethernet Cable

Software License & Warranty Card

Quick Start Guide

IMPORTANT! During the installation or gateway activation, you may have to contact your service provider for assistance. To save time, make sure you have the Gateway model name (SBG6900-AC), HFC MAC ID, and Serial Number (S/N) listed on the gateway label on the bottom of your SBG6900-AC.

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646

What You Should Know

The SBG6900-AC is a combination wireless cable modem and router that uses DOCSIS 3.0 technology to provide ultra high-speed wired or wireless Internet access from your computer and other wireless network devices on your home or small business network. The SBG6900-AC connects to the existing coaxial cable connection in your home and does not require any new wiring.

This quick start guide will help you install your SBG6900-AC and set up a secure wireless network connection on your home or small business network.

To take advantage of the 802.11ac wireless performance or beamforming capabilities, your wireless connected devices must support 802.11ac. For optimal performance with

802.11ac, you should connect any wireless devices using older networking protocols to the 2.4 GHz wireless network (not the 802.11ac 5 GHz wireless network).

To customize your wireless network connection and other advanced gateway settings, see the SURFboard SBG6900-AC User Guide for more information. It is available online at the ARRIS Support website: www.arris.com/consumer.

Frequently asked questions (FAQs) and additional product

documentation are also available on the ARRIS Support website.

Install the Gateway

Test the Gateway Connection

Test Your Wireless Network

1. Connect the coaxial cable from the cable wall outlet or RF splitter (optional) to the Cable connector on the rear of your SBG6900-AC. Use your hand to tighten each connector.

2. Connect the Ethernet cable to the Ethernet port on your computer and to an Ethernet port on the rear of your SBG6900-AC.

3. Connect the power cord to the Power port on the rear of your SBG6900-AC and then plug it into an electrical wall outlet.

This automatically powers ON your SBG6900-AC. Check the front panel LEDs on your SBG6900-AC. During the initial startup, the Power, Receive, Send, and Online LEDs will FLASH. Afterwards, check that all four LEDs are lit SOLID green or blue. Both Wireless LEDs will light up only when wireless devices are connected. See Front Panel

LEDs for more information.

1. Power ON your computer and log in.

2. Contact your service provider to activate

(provision) your SBG6900-AC.

3. Open a web browser on your computer, such as

Internet Explorer, Google Chrome, Firefox, or Safari.

4. Type a valid URL (such as www.surfboard.com)

in the address bar and then press Enter.

The ARRIS website should open. If it did not open, please contact your service provider to set up your Internet service or activate your gateway.

Front Panel LEDs

During normal operation, the Power, Receive, Send, and Online LEDs on the SBG6900-AC front

panel should always be lit SOLID green or blue.

Note: During startup, the rst four LEDs will FLASH and then light up SOLID in sequence. If the Power LED does not light up, please rst check the gateway power connection before contacting ARRIS. If the other LEDs do not light up correctly, please call ARRIS Technical

Support at 1-877-466-8646.

WPS Button

Power Receive Send Online Wireless 2.4 GHz Wireless 5 GHz

USB Rear USB Front

USB Port

LED Status

ON - Power is properly connected to the gateway

ON - Downstream channel is connected

ON - Upstream channel is

connected

ON - Gateway is connected to the network

FLASH - 2.4 GHz wireless connection is made between the gateway and wireless device

FLASH - 5 GHz wireless connection is made between the gateway and wireless device

ON - USB device is detected after

Rear & Front

connection to the gateway

Set Up a Wireless Network Connection

Choose one of the following options to set up your wireless network connection. When done, proceed with Test Your Wireless Network Connection below.

• Computer Wireless Network Options

• WPS Pairing Button

Set Up the Wireless Network on

Your Computer

Note: The steps for setting up a wireless network may

dier slightly depending on the operating system

installed on your computer. The following steps apply to Windows© 7.

1. From the Windows taskbar, click the following in sequential order:

• Start button

• Control Panel

• Network and Sharing Center

• Set up a new connection or network

• Connect to a network

The Wireless Network Connection window should open.

2. Click on the ARRIS wireless network name for the SBG6900-AC from the list of wireless networks.

Use the SSID name listed on the gateway label.

3. Select Connect automatically to set up automatic log on connections for the wireless devices on your home network.

4. Click Connect to open the Connect to a Network window.

5. Type your wireless network security code or password in the Security key eld.

Note: Enter the Wi-Fi Security Key listed on the gateway label or create your own network password

(see the SBG6900-AC User Guide for more information on changing the default password).

6. Select Hide charcters to encrypt your wireless network password for security purposes and

then click OK to complete the wireless network connection.

The Successfully added message should display.

7. Close the Wireless Network Connection window.

Use the WPS Pairing Button

To use WPS, your computer hardware must support WPS and also have WPA security compatibility.

WPS automatically assigns a random SSID wireless network name and Wi-Fi Security Key to connect your SBG6900-AC and other WPS-enabled wireless devices to your wireless network.

Do the following to connect your WPS devices:

1. Power ON the SBG6900-AC and other WPS-enabled wireless devices that you want to connect to your wireless network.

2. Press the WPS button located on the top of the SBG6900-AC.

3. Press and hold the WPS button on your WPS-enabled wireless computer or other WPS

device for ve or more seconds, then release.

4. Repeat steps 2 and 3 for each additional WPS-enabled wireless device.

Connection

1. If connected, disconnect the Ethernet cable from your computer and the SBG6900-AC.

2. Open a web browser on your computer.

3. Type a valid URL (such as www.surfboard.com) in the web browser address bar and press Enter.

Start the Gateway Web Manager

Use the SBG6900-AC Web Manager to set up and manage your wireless gateway and network security

congurations. To access the web manager:

1. Open any web browser on your computer, type

192.168.0.1 in the address bar, and press Enter.

Note: The Device Status button is an available option for you to view general product and status information related to your connected gateway without logging in to the web manager.

2. Type the default user name: admin.

3. Type the default password: password.

4. Click Login to open the web manager.

2 3

Software License, Warranty, Safety, and Regulatory Information

DRAFT

Wireless Cable Modem & Router-SBG6900-AC

SAFETY AND REGULATORY INFORMATION

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

• Place this device on a stable surface.

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