ARRIS SBG6782 User Manual

User Guide

SURFboard® eXtreme

SBG6782-AC Wireless Cable Modem & Router with MoCA® Networking

(such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entitie s claimi ng the m arks and the nam es of their products. ARRIS disclaims proprietary interest in the marks and names of others.

MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

Safety and Regulatory Information

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Safety and Regulatory

Information

IMPORTANT SAFETY INSTRUCTIO NS

• Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

• Place this device on a stable surface.

• Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-

grounded coaxial cable-TV wall outlet.

• Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the device or user’s PC.

Safety and Regulatory Information

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• It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundr y tub,

in a wet basement, or near a swimming pool.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

This device should not be used in an environment that exceeds 104º F (40º C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention

to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordanc e with the instr uc ti ons , may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separati on bet ween t he de vice an d recei v er.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

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FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

• This device ma y not cause interf erenc e, and

• This device must accept any interference, including interference that may cause undesired operation of

the device.

CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of

the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and

5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC RADIATION EXPOSURE STATEMENT

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body.

AVIS D'INDUSTRIE CANADA (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes :

• Cet appareil ne doit pas causer d'interférences et

• Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B) Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence

5600-5650 MHz. AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites

mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).

Safety and Regulatory Information

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DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS

NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies

par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

WIRELESS LAN INFORMATION

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wirel ess DSSS and OFDMA products that comply with:

• The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers

• The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. SECURITY WARNING: This device allows you to create a wireless network. Wireless network

connections may be accessible by unauthorized users. For more information on how to protect your network, see Change the Default Username and Password in this guide for instructions or visit the ARRIS website.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance.

Contents

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Safety and Regulatory Information ............................................................................................................ i

Getting Started ........................................................................................................................................... 1

Introduction ................................................................................................................................................... 1

In the Box ...................................................................................................................................................... 1

Additional Items You May Need ............................................................................................................. 2

System Requirements .................................................................................................................................. 2

Contact Information ...................................................................................................................................... 2

Product Overview ....................................................................................................................................... 3

Front Panel .................................................................................................................................................... 3

Wi-Fi Protected Setup (WPS) ................................................................................................................. 4

Rear Panel ..................................................................................................................................................... 5

Gateway Label .............................................................................................................................................. 5

Installing Your Gateway ............................................................................................................................. 6

Connect the Gateway to Your Computer ...................................................................................................... 6

Test the Gateway Connections ..................................................................................................................... 7

Connect Your MoCA-Enabled Devices ......................................................................................................... 7

Setting Up an Internet Connection ........................................................................................................... 8

Configure Your IP Address ............................................................................................................................ 8

Verify & Renew Your IP Address ................................................................................................................ 11

Setting Up a Wireless Network Connection .......................................................................................... 12

Launch the Quick Start Wizard to Set Up Your Wireless Network ............................................................. 12

Manually Set Up a Wireless Network on Your Computer .......................................................................... 13

Connect Your WPS-Enabled Devices .......................................................................................................... 14

Test Your Wireless Network Connection .................................................................................................... 14

Managing Your Gateway and Connected Networks ............................................................................ 15

Start the Gateway Web Manager ............................................................................................................... 15

Gateway Web Manager Menu Options ............................................................................................... 16

Get Help ...................................................................................................................................................... 17

View the Gateway Product Information ...................................................................................................... 19

View the Gateway Status ............................................................................................................................ 19

Back Up Your Gateway Settings ................................................................................................................. 20

Restore Your Gateway Settings .................................................................................................................. 21

Reset to Factory Defaults ........................................................................................................................... 21

Exit the SBG6782-AC Web Manager .......................................................................................................... 22

Configuring Your MoCA Network ........................................................................................................... 23

Set Up Your MoCA Network ....................................................................................................................... 23

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Protecting & Monitoring Your Wireless Network ................................................................................. 24

Prevent Unauthorized Access ..................................................................................................................... 24

Change the Default User Name and Password .......................................................................................... 24

Set Up Firewall Protection .......................................................................................................................... 26

Set Up Parental Controls ............................................................................................................................. 27

Set Up Port Triggers .................................................................................................................................... 28

Set Up the DMZ Host ................................................................................................................................. 29

Store Remote Firewall Logs........................................................................................................................ 30

Troubleshooting Tips ................................................................................................................................ 31

Solutions...................................................................................................................................................... 31

Front Panel LED Icons and Error Conditions ............................................................................................... 32

Gateway Configuration Screen Definitions ............................................................................................ 33

Basic Screens .............................................................................................................................................. 33

Setup .................................................................................................................................................... 33

DHCP .................................................................................................................................................... 35

DDNS .................................................................................................................................................... 36

Backup and Restore ............................................................................................................................. 37

MoCA .................................................................................................................................................... 37

Firewall Screens .......................................................................................................................................... 38

Protection Level .................................................................................................................................... 38

Parental Control .................................................................................................................................... 40

Local Log .............................................................................................................................................. 41

Remote Log .......................................................................................................................................... 42

Warranty Information ............................................................................................................................... 44

Tables

Table 1 – SBG6782-AC Package Contents .................................................................................................... 1

Table 2 – SBG6782-AC Front Panel LED Icons ............................................................................................. 3

Table 3 – SBG6782-AC Rear Panel Ports & Connectors ............................................................................... 5

Table 4 – SBG6782-AC Web Manager Main Menu Options ....................................................................... 16

Table 5 – Troubleshooting Solutions ........................................................................................................... 31

Table 6 – Front Panel LED Icons and Error Conditions ............................................................................... 32

Table 7 – Basic Setup Screen-Field Descriptions ........................................................................................ 34

Table 8 – Basic DHCP Screen-Field Descriptions ....................................................................................... 35

Table 9 – Basic DDNS Screen-Field Descriptions ....................................................................................... 36

Table 10 – Basic Backup & Restore-Field Descriptions .............................................................................. 37

Table 11 – Basic MoCA Screen-Field Descriptions ..................................................................................... 38

Table 12 – Firewall Protection Level Screen-Field Descriptions ................................................................. 39

Figures

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Table 13 – Firewall Parental Control-Field Descriptions .............................................................................. 40

Table 14 – Firewall Local Log Screen-Field Descriptions ............................................................................ 42

Table 15 – Firewall Remote Log Screen-Field Descriptions ....................................................................... 43

Figures

Figure 1 – SBG6782-AC Front View .............................................................................................................. 3

Figure 2 – SBG6782-AC Rear View ............................................................................................................... 5

Figure 3 – SBG6782-AC Connection Diagram............................................................................................... 6

Figure 4 – SBG6782-AC Quick Start Wizard Screen ................................................................................... 13

Figure 5 – Quick Start Wizard Opening Screen........................................................................................... 15

Figure 6 – SBG6782-AC Web Manager Main Menu Buttons ..................................................................... 16

Figure 7 – SBG6782-AC Web Manager Main Menu Links ......................................................................... 16

Figure 8 – Help Overview Screen ............................................................................................................... 17

Figure 9 – Help About Screen ..................................................................................................................... 18

Figure 10 – SBG6782-AC Status – Product Information Screen ................................................................. 19

Figure 11 – SBG6782-AC Status Connection Screen ................................................................................. 20

Figure 12 – SBG6782-AC Backup and Restore Screen ............................................................................... 20

Figure 13 – Restore Factory Defaults ......................................................................................................... 22

Figure 14 – MoCA Configuration and Status Screen .................................................................................. 23

Figure 15 – Change Username.................................................................................................................... 25

Figure 16 – Change User Password ............................................................................................................ 26

Figure 17 – Firewall Protection Level Screen .............................................................................................. 26

Figure 18 – Parental Control-Change Time Zone Screen ............................................................................ 27

Figure 19 – Firewall Parental Control Screen .............................................................................................. 28

Figure 20 – Advanced Port Triggers Screen ................................................................................................ 29

Figure 21 – Advanced DMZ Host Screen .................................................................................................... 29

Figure 22 – Firewall Remote Log Screen .................................................................................................... 30

Figure 23 – Basic Setup Screen .................................................................................................................. 33

Figure 24 – Basic DHCP Screen .................................................................................................................. 35

Figure 25 – Basic DDNS Screen ................................................................................................................. 36

Figure 26 – Basic Backup & Restore Screen .............................................................................................. 37

Figure 27 – Basic MoCA Configuration and Status Screen ......................................................................... 37

Figure 28 – Firewall Protection Level Screen .............................................................................................. 39

Figure 29 – Firewall Parental Control Screen .............................................................................................. 40

Figure 30 – Firewall Local Log Screen ........................................................................................................ 41

Figure 31 – Firewall Remote Log Screen .................................................................................................... 43

Getting Started

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Getting Started

ITEM

DESCRIPTION

Introduction

Welcome to the next generation of ultra high-speed Wi-Fi gateways. Your new Motorola SURFboard over Coax) provides a home network with wireless high-speed data and multimedia service access. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet access to multiple MoCA-enabled devices using the existing coaxial cable connection in your home. You can also expand your MoCA home network using the Motorola SBM1000 Video Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy connections for your wireless devices.

This guide provides instructions for installing and configuring the SBG6782-AC gateway, setting up a secure wireless network connection, and managing your gateway and network configurations.

In the Box

Before installing your new wireless cable modem gateway, check that the following items are included in the box. If any items are missing, please call ARRIS SURFboard Technical Support at

1-877-466-8646.

SBG6782-AC Wireless Gateway

eXtreme SBG6782-AC Wireless Cable Modem & Router with MoCA® (Multimedia

Table 1 – SBG6782-AC Package Contents

Wireless high-speed cable modem and router with MoCA

Power Cord

Ethernet Cable

Software License & Regulatory Card

Provides power to the gateway through an electrical outlet connection

Standard Cat 5 or higher cable for connecting to the network

Contains software license, warranty, and safety information for the gateway

Getting Started

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ITEM

DESCRIPTION

SBG6782-AC Quick Start Guide

Additional Items You May Need

• Coaxial cable, if one is not already connected to a cable wall outlet

• Ethernet cable for each additional Ethernet-enabled device

• RF splitter (for additional coaxial cable connections, e.g., set-top box, Smart TV)

System Requiremen ts

• High-speed Internet access account

• Web browser access, such as Microsoft Internet Explorer, Firefox, Google Chrome, or Safari

• Compatible operating systems:

ο Windows ο Windows 7 Service Pack 1 (SP1) ο Windows Vista™ SP2 ο Windows XP SP3 ο Mac ο UNIX ο Linux

10.4 or higher

Provides basic information for connecting the gateway

Contact Information

For technical support and additional ARRIS/Motorola product information, please visit the ARRIS Support website at www.arrisi.com/consumer.

You can also call ARRIS SURFboard Technical Support at 1-877-466-8646. When you call, you will need the following information from the product label located on the bottom of the SBG6782-AC:

• Gateway model number (SBG6782-AC)

• Gateway serial number (S/N)

Product Overview

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Product Overview

more information.

bonded downstream channels.

Front Panel

BUTTON/LED ICON

Figure 1 – SBG6782-AC Front View

Table 2 – SBG6782-AC Front Panel LED Icons

FLASHING

Not applicable — no LED on button.

Not applicable — icon does not flash.

Scanning for a downstream (receive) channel connection

Not applicable — no LED on button.

See

Wi-Fi Protected Setup (WPS) for

Green: Power is properly connected.

Green: Non-bonded downstream channel is

connected.

Blue*: High-speed Internet connection with

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bonded upstream channels

seconds or less.

BUTTON/LED ICON

FLASHING

Scanning for an upstream (send) channel connection

Scanning for an Internet connection

Green

: Wi-Fi enabled with

encrypted wireless data activity.

Amber: Wi-Fi enabled with

unencrypted wireless data activity

Green: Wi-Fi enabled with

encrypted wireless data activity.

Amber: Wi-Fi enabled with

unencrypted wireless data activity

Green: Non-bonded upstream channel is

connected

Blue*: High-speed Internet connection with

Green: Gateway is connected to the network

Green: 2.4 GHz wireless connection is

made between the SBG6782-AC and another Wi-Fi enabled device on your network; for example, printer, tablet, or laptop.

Amber: Flashes during the wireless pairing

process and lights SOLID green after five

Green: 5 GHz wireless connection is made

between the SBG6782-AC and another Wi-Fi enabled device on your network; for example, printer, tablet, or laptop.

Amber: Flashes during the wireless pairing

process and lights SOLID green after five

Green: Indicates MoCA activity

in progress

*Blue - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available

in all locations. Check with your service provider for availability in your area.

Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution for setting up a secure wireless network connection for any WPS-enabled device; such as a computer or printer. WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your WPS-Enabled Devices for more information.

Green: A MoCA-enabled device is

connected and running.

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PORT NAME

WARNING! RESET also deletes all of your custom gateway configurations.

second

Rear Panel

Figure 2 – SBG6782-AC Rear View

Table 3 – SBG6782-AC Rear Panel Ports & Connectors

RESET button

DESCRIPTION

Gateway Label

The SBG6782-AC gateway product label is located on the bottom of the gateway. It contains specific gateway ID information that you may need when contacting your service provider or the ARRIS SURFboard Technical Support Center.

To receive Internet access, please contact your service provider for assistance. Make sure you have the Gateway model number (SBG6782-AC) and Serial number (S/N) located on the gateway label.

Recessed button to reset the gateway factory settings

When RESET is pushed and held for five seconds, the default factory settings are restored and the gateway is rebooted

Four one-gigabit Ethernet ports for RJ-45 cable connections

Green LED is ON - Indicates a data transfer rate of one gigabit per second

Amber LED is ON - Indicates a data transfer rate of less than one gigabit per

Coaxial Cable connector

100 - 240VAC Power connector

Installing Your Gateway

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Installing Your Gateway

This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product.

Connect the Gateway to Your Computer

Before installing the gateway:

• Check with your service provider to ensure broadband cable access is available in your area.

To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider.

• Choose a central location in your home where your computer and gateway are preferably

near existing cable and electrical wall outlets.

Note: The following steps you through the wired Ethernet connection process so that you can quickly confirm that the gateway was properly connected and you can access the Internet.

Figure 3 – SBG6782-AC Connection Diagram

1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional).

2. Connect the other end of the coaxial cable to the Cable connector on the gateway.

Use your hand to tighten the connectors, to avoid damaging them.

Installing Your Gateway

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3. Connect the Ethernet cable to any available Ethernet port on your gateway and to the

Ethernet port on your computer.

Repeat for each additional computer or Ethernet–enabled device that you want connected on your wired network.

4. Connect the power cord to the Power port on the gateway and then plug it into an electrical

wall outlet.

Note: This automatically powers ON your gateway.

Test the Gateway Connections

Although your computer may already be configured to automatically access the Internet, you should still perform the following gateway connectivity test to verify that the devices were connected properly.

1. Power ON your computer and then log on.

2. Check that the Power, Receive, Send, and Online front panel LEDs on the gateway first

FLASH in sequential order and then light SOLID. See Front Panel for additional LED status information.

If an LED did not light SOLID, call the ARRIS SURFboard Technical Support Center at 1-877- 466-8646 for assistance.

3. Contact your service provider to activate (provision) your gateway.

Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser.

4. Once your gateway is provisioned, open a web browser on your computer, such as Internet

Explorer, Firefox, Google Chrome, or Safari.

5. Type a valid URL (for example, www.arrisi.com/consumer) in the address bar and then press

Enter.

The ARRIS website should open. If it did not open, you may have to manually set up the network options on your computer to access the Internet. See Setting Up an Internet Connection for more information or call ARRIS SURFboard Technical Support (1-877-466-8646) for assistance.

Connect Your MoCA-Enabled Devices

You can also connect any MoCA-enabled devices such as the Motorola SBM1000 SMART Video Adapters or a Smart TV to the SBG6782-AC. You will need an RF cable splitter and an additional coaxial cable to connect the MoCA device and SBG6782-AC gateway. Follow the instructions included with the device to complete the applicable connections.

Note: The MoCA LED on the SBG6782-AC front panel will light SOLID green when the gateway detects other MoCA-enabled devices on your home network.

Setting Up an Internet Connection

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Setting Up an Internet

Connection

IMPORTANT! Your computer may already be configured to automatically access the

Internet. If so, do not change the network options on your computer. Please contact ARRIS SURFboard Technical Support for assistance or verification.

If you cannot access the Internet after installing the gateway, you may have to manually set up your computer to connect to the Internet. To do this, you will have to enable the network options on your computer to automatically obtain an IP address and DNS server address. After configuring the network options, you should verify the IP address.

If you still cannot access the Internet after configuring the IP address, contact ARRIS SURFboard Technical Support for assistance.

Please note, operating system-specific commands for configuring computer network options are not provided in this document. The same general steps provided below apply to the following Microsoft Windows operating systems:

• Windows 8

• Windows 7

• Windows Vista

• Windows XP

Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the applicable user documentation. Your service provider may provide additional instructions to help you set up your computer.

If you are unfamiliar with the network configuration commands for your operating system or need assistance, we highly recommend that you contact your service provider or refer to the user documentation for the Windows operating system running on your computer for more information.

Configure Your IP Address

Note: The following instructions apply to Windows 7. Some windows and commands used in this procedure may differ slightly from your computer depending on your operating system.

1. Open the Control Panel or Network Connections using the Start button from the taskbar

on your computer desktop.

2. Click View network status and tasks to open the Network and Sharing window.

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