ARRIS SBG6580-2 User Manual

Quick Start Guide

Gateway Label

Note: The gateway label is located on the bottom of your SBG6580.

You may need the following information to activate your gateway and set up a wireless network connection:

• Model - Gateway model name.

• SSID - Default name of your wireless

network. It is highly recommended that you change the default network name or add additional wireless networks.

• WI-FI SECURITY KEY - Wireless network password to access your wireless network using a secure gateway. It is highly recommended that you change the default Wi-Fi Security Key to a more secure password to protect your wireless network from unauthorized access.

• S/N - Gateway serial number. Your service provider may request the serial number to activate your gateway.

• HFC MAC ID - Your service provider may request the Media Access Control (MAC) number to activate your gateway.

No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without written permission of the publisher.

598484-001-a 10/2015

Notes

Write your additional wireless network information here

for future reference.

SSID #1:

Wi-Fi Security Key #1:

SSID #2:

Wi-Fi Security Key #2:

SSID #3:

Wi-Fi Security Key #3:

SSID #4:

Wi-Fi Security Key #4:

Additional SSIDs:

Add’l Wi-Fi Security Keys:

SBG6580

Wireless Cable Modem Gateway

In the Box

SBG6580 Wireless Cable Modem Gateway

Power Supply

Ethernet Cable

Software License & Warranty Card

Support Information Card

Quick Start Guide

What You Should Know

The SURFboard® SBG6580 is a combination DOCSIS 3.0 cable modem, wireless access point, and four-port Ethernet router device. It provides ultra high-speed wireless Internet access on your home or small business network. The SBG6580 connects to the existing coaxial cable connection in your home and does not require any new wiring.

This quick start guide will help you install your SBG6580 and set up a secure wireless network connection on your home network. For additional help with setting up your SBG6580, you can view the SBG6580 Video Tutorials available online at the ARRIS Support website, www.arris.com/consumer. To access the videos, you can visit the support website and follow the prompts for SBG6580 or you can scan the QR code.

To change your wireless network conguration and other advanced gateway settings, see the

SURFboard SBG6580 User Guide available online at the ARRIS Support website. Frequently asked questions (FAQs) and additional product information are also available.

IMPORTANT! During the installation or gateway activation, you may have to contact your service provider for assistance. Make sure you have the Gateway Model name (SBG6580), HFC MAC ID, and Serial number (S/N) listed on the gateway label on the bottom of your SBG6580 (see page 4).

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for assistance: 1-877-466-8646.

For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.

Start the Gateway Web Manager

Install the Gateway Test the Gateway Connection

Note: Additional items (coaxial cable or RF splitter) that are not included with your SBG6580 may be needed to complete your gateway installation.

1. Connect the coaxial cable from the cable wall outlet or RF splitter (optional) to the Cable connector on the rear of your SBG6580.

Use your hand to tighten each connector to avoid damaging them.

2. Connect the Ethernet cable to the Ethernet port on your computer and to an available Ethernet port on the rear of your SBG6580.

3. Connect the power cord to the Power port on the rear of your SBG6580 and then plug it into an electrical wall outlet.

This automatically powers ON your SBG6580. Check the front panel LEDs on your SBG6580. During the initial startup, the Power, Receive, Send, and Online LEDs should light up. See Front Panel LEDs for more LED information.

1. Power ON your computer and log in.

2. Contact your service provider to activate (provision) your SBG6580.

Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser. If so, continue with step 3. Otherwise, contact your service provider.

3. Open a web browser on your computer (such as Internet Explorer, Google Chrome, Firefox, or Safari).

4. Type a valid URL (such as www.surfboard.com) in the address bar and press Enter.

The ARRIS website should open. If it fails to open, contact your service provider to set up your Internet service or activate your SBG6580.

Front Panel LEDs

During normal operation, the Power, Receive, Send, and Online LEDs on the SBG6580 front panel should always be lit. The Wireless LED will light up when a wireless connection is made on your home network. If an LED did not light up, contact your service provider for assistance.

Power - Lit SOLID when power is connected Receive - Lit SOLID when locked on a downstream channel Send - Lit SOLID when locked on an upstream channel Online - Lit SOLID when connected to the network

Wireless -

WPS Pairing Button

Lit SOLID when wireless pairing with all devices is complete; Amber LED will FLASH when WPS is active

Set Up a Wireless Network Connection

Choose one of the following two options to set up your wireless network connections. When done, continue with Test Your Wireless Network

Connection.

• Computer Wireless Network Options

• WPS Pairing Button

Set Up the Wireless Network on Your

Computer

Note: The steps for setting up a wireless network may dier slightly depending

on the operating system installed on your computer. The following steps apply to Windows® 7.

1. From the Windows task bar on your computer, click the following in sequential order to open the list of available wireless networks:

• Start button

• Control Panel

• Network and Sharing Center

• Connect to a network

2. Scroll down the list and click on the wireless network name or SSID for your SBG6580.

The SSID is listed on the gateway label on the bottom of your SBG6580.

3. Select Connect automatically to set up automatic log on connections for the wireless devices on your home network.

4. Click Connect to open the Connect to a Network window.

5. Type your wireless network security code or password in the Security key eld.

Note: Enter the Wi-Fi Security Key listed on the gateway label or create your own network password (see the SURFboard SBG6580 User Guide for more information on changing your network password).

6. Select Hide characters to encrypt your wireless network password for security purposes and then click OK to complete the wireless network connection. The Successfully added message should display.

7. Close the Wireless Network Connection window.

B Use the WPS Pairing Button

Note: To use Wi-Fi Protected Setup™ (WPS), your computer must support WPS and also have WPA security compatibility.

The WPS option automatically assigns a random SSID wireless network name and Wi-Fi Security Key to connect your SBG6580 and other WPS-enabled wireless devices to your wireless network.

1. Power ON your SBG6580 and other WPS-enabled wireless devices that you want to connect to your wireless network.

2. Press the WPS button on the SBG6580 front panel.

3. Press and hold the WPS button on your WPS-enabled computer or

other WPS device for ve or more seconds, then release.

4. Repeat steps 2 and 3 for each additional WPS-enabled wireless device.

Test Your Wireless Network Connection

1. If connected, disconnect the Ethernet cable from your computer and the SBG6580.

2. Open a web browser on your computer.

3. Type a valid URL (such as www.surfboard.com) in the web browser address bar and press Enter.

If the website fails to open, please contact your service provider.

Use the SBG6580 Web Manager to set up and manage your wireless

gateway and network security congurations. To access the web manager:

1. Open a web browser on your computer.

2. Type 192.168.0.1 in the address bar, and press Enter.

3. Type the default user name: admin.

4. Type the default password: motorola.

5. Click Login to open the SBG6580 Web Manager.