ARRIS SBG1000-1 Users Manual

SBG1000 Wireless Cable Modem Gateway User Guide

SURFboard

Cable Modem

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

WARNING: T O PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR

MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

CAUTION: TO PREVENT ELECTRICAL SHOCK, THIS EQUIPMENT REQUIRES A GROUNDING CONDUCTOR IN THE LINE CORD. THE LINE CORD PROVIDED WITH THE EQUIPMENT IS ACCEPTABLE FOR USE WITH NEMA STYLE 5-15R AC RECEPTACLE SUPPLYING NOMINAL 120 VOLTS. DO NOT CONNECT THE PLUG INTO AN EXTENSION CORD, RECEPTACLE, OR OTHER OUTLET UNLESS THE PLUG CAN BE FULLY INSERTED WITH NO PART OF THE BLADES EXPOSED.

CAUTION: TO ENSURE REGULA TORY AND SAFETY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES.

CAUTION: DO NOT OPEN THE UNIT . DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT.

CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at lea st 20 cm (8 i nches).

This device complies wit h part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Note: This equipm ent has been tested and found to comply with the limits for a Class B digital device, purs uant to part 15 of the FCC Rules. These l imits are designed to provide reasonable protection a gainst harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful int erference to radio communications. However, there is no guarantee t hat i nterference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television recepti on, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the int erference by one or more of the following measures:

• Reorient or relocat e the receiving antenna.

• Increase the separation between the equ ipment and receiver.

• Connect the equipment into an outlet on a circuit different f rom that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device must be installed and used in strict accordance wit h the manufacturer’s instructions as described in the user documentat ion that comes with the product.

Postpone cable modem installation until there is no risk of thunderstorm or lightning activity in the area. Do not overload outlets or extension cords, as this can result in a risk of fire or electri c shock. Overloaded AC

outlets, extension cords, frayed power cords, damaged or cra cked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay partic ular attention to cords where they are attached to plugs and convenience receptacl es, and examine the point where they exit from the product.

Place this equipment in a location that is close enough to an electrical outlet to accommodate the lengt h of the power cord.

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ii SBG1000 Wireless Cable Modem Gateway User Guide

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Place this equipment on a st able surface. Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and

built-up static charges. Articl e 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected in the grounding system of the building, as close to the point of cable entry as practical.

When using this devic e, basi c safety precautions should always be fol lowed to reduce the risk of fire, electric shock and injury to persons, including the following:

• Read all of the instruc ti ons {listed here and/or in the user manual} before you operate this equipm ent. Give

particular attention to all safety precautions. Retain the instructions for future re fer ence.

• Comply with all warni ng and caution statements in the instruct ions. Observe all warning and caution symbols

that are affixed to this equipment.

• Comply with all instructions that accompany this equipment.

• Avoid using this product during an elect rical storm. There may be a risk of electric shock from lightning. For

added protecti on for this product during a lightning storm, or when i t is left unat tended and unused for long periods of time, unpl ug it from the wall outlet, and disconnect the cable system. This will prevent dama ge to the product due to light ning and power surges.

• Avoid damaging the cabl e modem with static by touching the coaxial cable when it is attached to the earth

grounded coaxial cable TV wall outlet.

• Always first to uch the c oaxial cable c onnec tor on t he cabl e modem when dis connect ing or r e-conne ct ing USB

or Ethernet cable from the cable modem or the user’s PC.

• Operate this produ ct onl y from the type of power source indicated on the produ ct’s marking label. If you are

not sure of the type of power supp li ed to your home, consult your dealer or local power comp any.

• Upon completion of any ser vice or repairs to this products, ask the service technician to perform safety

checks to determine that the product is in safe operating condition.

It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightn ing strikes and other el ectrical surges.

Different types of cord sets may be used for connections to the main supply circui t. Use only a main line cord that complies with all appl icable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes. Place unit to allow for easy access when disconnecting the power cord/adapter of the device from the AC wall

outlet. Wipe the unit with a clean, dry cl oth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly

on the unit or use forced air to re mo ve dust. This product was qualified under test conditions that included the use of the supplied cables between syst em

components. To be in compliance with regulations, the user must use these cables and install them properly. Connect the unit to a grounding type AC wall outlet (100-240 V AC) using the standard power cord/ adapter as supplied with the unit.

Do not cover the device, or bl ock the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibrat ion and dust.

Installa ti on m ust at all times confor m to local regulatio ns.

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iii SBG1000 Wireless Cable Modem Gateway User Guide

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

This product is provi ded wit h a separate Regulatory, Safety, Soft ware License, and Warranty Information card. If one is not provided with this product, please ask your service provider or point -of-purchase representat ive, as the case may be.

• THIS PRODUCT IS IN COMPLIANCE WITH ONE OR MORE OF THE STANDARDS LISTED ON THE

REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. NOT ALL ST ANDARDS APPLY TO ALL MODELS.

• NO WARRANTIES OF ANY KIND ARE PROVIDED BY MOTOROLA WITH RESPECT TO THIS PRODUCT,

EXCEPT AS STATED ON THE REGULATORY, SAFETY, SOFTWARE LICENSE, AND WARRANTY INFORMATION CARD. MOTOROLA’S W ARRANTIES DO NOT APPLY TO PRODUCT THAT HAS BEEN REFURBISHED OR REISSUED BY YOUR SERVICE PROVIDER.

--Reorient or relocate the receiving antenna.

--Increase the separation between the equipment and the rec eiver.

--Connect the equipment into an outlet on a circuit differen t fr om that to which the receiver is connected.

--Consult the dealer or an exper ienced radio/TV techni cian for help.

translation, transformation or adaptation) without written permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola

to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft and Windows are registered trademarks and Windows Me and Windows XP are trademarks of Corporation. Corporation. Linux is a registered trademark of Linus Torvalds. Acrobat Reader is a registered trademark of Adobe Systems, Inc. Netscape and Navigator are registered trademarks of States and other countries. All other

Macintosh and AppleTalk are registered trademarks

Netscape Communications Corporation

product or service names are the property of their respective owners. © Motorola, Inc. 2002.

Microsoft Corporation. Microsoft Windows screen shots are used by permission of Microsoft

of Apple Computer, Inc. Iomega is a registered trademark of Iomega

. UNIX is a registered trademark of the Open Group in the United

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iv SBG1000 Wireless Cable Modem Gateway User Guide

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Powerful Features in a Single Unit . . . . . . . . . . . . . . . . . 2

Easy Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Sample LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Optional Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Label on the Bottom of the Unit . . . . . . . . . . . . . . . . . . . 9

Wiring the SBG1000 LAN . . . . . . . . . . . . . . . . . . . . . . . 9

Wired Ethernet LAN . . . . . . . . . . . . . . . . . . . . . . . . . 10

USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

HPNA LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

IEEE 802.11b Wireless LAN . . . . . . . . . . . . . . . . . . 14

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

DMZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Virtual Private Networks . . . . . . . . . . . . . . . . . . . . . . . .16

Print Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . .17

Installation. . . . . . . . . . . . . . . . . . . . . . . . . 19

Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Signing Up for Service . . . . . . . . . . . . . . . . . . . . . . . . . 21

Computer System Requirements . . . . . . . . . . . . . . . . . 21

Connecting the SBG1000 to the Cable System . . . . . .22

Cabling the Ethernet or HPNA LAN . . . . . . . . . . . . . . .23

Obtaining an IP address in Windows 98, Windows 98

SE, or Windows Me . . . . . . . . . . . . . . . . . . . . . 23

Obtaining an IP address in Windows 2000 or

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Obtaining an IP address on Macintosh or UN IX Systems

Connecting a PC to the USB Port . . . . . . . . . . . . . . . .24

Setting Up the Wireless LAN . . . . . . . . . . . . . . . . . . . . 24

Connecting the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 24

Wall Mounting the Wireless Gateway . . . . . . . . . . . . .25

Wall Mounting Template . . . . . . . . . . . . . . . . . . . . . 27

Installing the Optional External Divers ity Antenna . . . .28

Configuring the SBG1000 . . . . . . . . . . . . 31

Starting the SBG1000 Setup Program . . . . . . . . . . . . . 32

Changing the Default Password . . . . . . . . . . . . . . . . . 34

Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Setting the Firewall Policy . . . . . . . . . . . . . . . . . . . . . .36

Firewall Pages in the SBG1000 Setup P r ogram . . . . . 37

Firewall > POLICY — basic Page . . . . . . . . . . . . . . 38

Firewall > POLICY — advanced Page . . . . . . . . . . 39

Firewall > ALERT — basic Page . . . . . . . . . . . . . . . 40

Firewall > ALERT — email Page . . . . . . . . . . . . . . . 41

Firewall > LOGS Page . . . . . . . . . . . . . . . . . . . . . . 42

Configuring the Gateway . . . . . . . . . . . . . 4 3

Gateway > STATUS Page . . . . . . . . . . . . . . . . . . . . . 44

Gateway > WAN Page . . . . . . . . . . . . . . . . . . . . . . . . 45

Gateway > LAN — nat config Page . . . . . . . . . . . . . . 47

Gateway > LAN — dhcp server config Page . . . . . . . . 48

Gateway > LAN — dhcp reservations Page . . . . . . . . 49

Gateway > ALG — basic Page . . . . . . . . . . . . . . . . . . 50

Gateway > ALG — advanced Page . . . . . . . . . . . . . . 50

Gateway > LOG Page . . . . . . . . . . . . . . . . . . . . . . . . . 51

Configuring TCP/IP. . . . . . . . . . . . . . . . . . 53

Configuring TCP/IP in Windows 95, Windows 98, or

Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Configuring TCP/IP in Windows 2000 . . . . . . . . . . . . . 56

Configuring TCP/IP in Windows XP . . . . . . . . . . . . . . 60

Verifying the IP Address in W indows 95, Windows 98,

or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Verifying the IP Address in Windows 2000 or Window s XP

Setting Up the Wireless LAN . . . . . . . . . . 67

Configuring a Unique Wireless Network Name . . . . . . 68

Configuring Basic Wireless LAN Security . . . . . . . . . . 69

Configuring Wireless Clients . . . . . . . . . . . . . . . . . . . . 70

Wireless Pages in the SBG1000 Setup Pro g ram . . . . 70

Wireless > STATUS Page . . . . . . . . . . . . . . . . . . . . 71

Wireless > NETWORK Page . . . . . . . . . . . . . . . . . . 72

Wireless > SECURITY — basic Page . . . . . . . . . . . 73

Wireless > SECURITY — advanced Page . . . . . . . 74

Wireless > STATISTICS page . . . . . . . . . . . . . . . . . 75

Configuring the Print Server . . . . . . . . . . 77

Configuring the SBG1000 Print Server . . . . . . . . . . . . 77

Printer > CONFIGURATION — Microsoft smb Page 78

Printer > CONFIGURATION — Apple Page . . . . . . 79

Printer > CONFIGURATION — lpr Page . . . . . . . . . 80

Adding a Printer in Windows 98 or Windows Me . . . . 80

Adding a Printer in Windows 2000 . . . . . . . . . . . . . . . 86

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v SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Setting Up a USB Driver. . . . . . . . . . . . . . 95

Setting Up a USB Driver in Windows 98 . . . . . . . . . . .96

Setting Up a USB Driver in Windows 20 00 . . . . . . . .100

Setting Up a USB Driver in Windows M e . . . . . . . . . .103

Setting Up a USB Driver in Windows XP . . . . . . . . . .104

Removing t he USB Driver from Windows 98

or Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Removing the USB Driver from Windows2000 . . . . .108

Removing the USB Driver from WindowsXP . . . . . . .111

Troubleshooting . . . . . . . . . . . . . . . . . . . 117

Front-Panel Lights and Erro r Conditions . . . . . . . . . .117

Frequently-Asked Questions. . . . . . . . . 121

Specifications . . . . . . . . . . . . . . . . . . . . . 1 23

General Specifications . . . . . . . . . . . . . . . . . . . . . . . .123

Cable Modem Specifications . . . . . . . . . . . . . . . . . . .124

Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . 125

Software License . . . . . . . . . . . . . . . . . . 143

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vi SBG1000 Wireless Cable Modem Gateway User Guide

Overview

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Thank you for purchasing the Motorola® SBG1000 Wireless Cable Modem Gateway. The SBG1000 combines a SURFboard server, and an advanced firewall into one compact product. It is the perfect networking solution for the home, home office, or small business/enterprise. You can create a custom network to share a single broadband connection, f iles, printers, and other peripherals like scanners, with or without wires.

The SBG1000:

™

cable modem, IEEE 802.11b wireless access poi nt, router with five-po rt 10/100Base-T switch, print

• Eliminates the need for five separate products, enabling you to maximize the potential of your existing

resources

• Offers enhanced network security for wired and wireless users

• Enables operator s to add fu ture value-added services

The features and physi cal appearance of your SBG1000 may differ slightl y from the picture.

This product is subject to change. Not all features described in t his User Guide are available on all SBG1000 models. For the most recent documentation, visit the Product Documentation page on www.motorola.com/

broadband.

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1 SBG1000 Wireless Cable Modem Gateway User Guide

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Powerful Features in a Single Unit

The Motorola SBG1000 Wirel ess Cable Modem Gateway combines high-speed Inte rnet access, networking, and computer securit y for a home or small-off ice local area network (LAN). It provides:

• An integrated high-speed SURFboard cable modem for continuous broadband access to the Internet and

other online services, with much faster data transfer than traditional dial-up or ISDN modems.

• A router with a five-port 10/100Base-T Ethernet switch, supporting:

— Half- or full-duplex connections — Five dual-purpose switch/uplink ports

— Auto-MDIX

• An IEEE 802.1 1b Wi-Fi certified wireless access point to enabl e laptop users to remain connected while

moving around the home or small office or to connect desktop computers wit hout installing network wiring. Depending on distance, wireless connection speeds can match that of Ethernet at 11 Mbps.

• An HPNA connection to connect computers to the LAN over existing telephone wiring — this provides the

advantage of usin g your existing phone lines for network wiring with up to 10 Mbps throughput.

• A USB connection for a single PC.

• A single broadband conne ction for up to 253 computers to surf the web; all computers on the Ethernet,

wireless, HPNA LAN, and USB communicate as if they were connected to the same physical network.

• A built-in DHCP server to easil y configure a combined wired and/or wireless Class C private LAN.

• An advanced firewall, supporting:

— stateful-inspection — Intrusion det ection —DMZ — Denial-of-servi ce attack prevention — Network Address Translation (NAT)

• Virtual priv ate net work (VPN) pass-through operation supporting IPSec, PPTP, or L2TP to securely connect

remote computers over the Internet.

• A print server to enable Windows

, Macinto sh®, UNIX®, and Linux® computers to share one or more printers.

Easy Setup

It is much easier to conf igure a LAN us ing the Motorol a SBG1000 Wirel ess Cab le Modem Gateway than it is usin g typical networking equipment:

• The Install ati on Assistant application on the Motorol a SBG1000 Wireless Cable Modem Gateway CD-ROM

enables easy connection to the cable network.

• For basic operation, most default sett ings require no modification.

• The Setup Program provides a graphical user interface (GUI) for easy configur ation of necessary wireless,

Ethernet, router, DHCP, and security settings. For a list of imp ort ant issues, see “Configuring the SBG1000” on page 31.

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2 SBG1000 Wireless Cable Modem Gateway User Guide

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Sample LAN

The sample LAN shown in the figure cont ains the following devices, all protected by the SBG1000 firewall:

• A printer connected to t he pri nt server through the parallel connection

• A PDA connected through the wireless IEEE 802.11b connection

• One desktop Macintosh on a wir e less connection

• One desktop PC on a wireless connecti on using a Motorola USB Adapter

• A laptop PC on a wireless connection connected using a Motorola PC Card

• One computer connected directly to Ethernet port one

• Three computers connected to Ethernet port two using a hub or switch

• Two computers connected over t elephone wiring through HPNA

• One PC connected to the USB port

Sampl e SBG1000 hybrid network

Parallel

HPNA

SBG1000

Internet

High-speed HFC

cable network

Firewall

USB

Ethernet

IEEE 802.11b wireless

USB to Ethernet

Wireless Adapter

Hub or switch

PCC11B

Wireless Card

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3 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Optional Accessories

Accessories avai lable for the Motorola SBG1000 Wireless Cable Modem Gateway include wireles s adapters and an external high-gain diversity ant enna.

You can use the Motorol a PCC11b wireless card or the USB11b wireless adapter, which comply with the IEEE 802.11b wireless standard, to connect a PC to the wireless LAN:

USB11b Wireless Adapter

PCC11Bb Wireless Card A credit-card sized adapter that connects a laptop to the wi re l es s LA N. You can r oa m in , or

Connect s a desktop, laptop, pr i nte r, or other p eripheral device to the wi re l es s LAN. It ha s a built-in antenna and a two m eter (six feet) long cable that connects to the PC USB port. Its light indicates:

• Off — Not connected to a USB po rt or not receiving power from the PC

• Yellow — Not installed or initializing

• Green — Installed and operational

• Flashing Green — Receiving data from another wireless LAN device

• Flashing Yellow — Transm itting data to another wireless LAN device

around, the home or small office and remain connected. It fits in a standard slot on the laptop supporting 3.3 Volt PC card. The PCC11b has also has a built-in antenna.

PCMCIA Type II

Motorola USB11b Wireless Adapter (left) and PCC11b Wireless Card

For instal lation instructions, see the documentation provided with each product.

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4 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

The Motorola External Di versity Antenna connects to the Motorola SBG100 0 Wirel ess Cable Modem Gateway, providing higher gai n to increase wireless LAN performance and coverage, even in obstruct ed locations. The External Diversity Antenna specifi cations are:

Frequency 2400 to 2500 MHz Gain 5 dBi peak gain, nominal Pattern Type Directional, vertically polarized Connection Reverse- pol a ri ty TNC male, RG- 142 cabl e

For informat ion about connecting the external antenna, see “Installing the Optional External Diversi ty Antenna” on page 28.

Motorola Ex te rnal D ive rsity Antenna

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5 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Front Panel

The front panel provides indicator lights. The model number on your SBG may be different than in some illustrations and screen images.

1234

8 9

Front- pane l top section lights

Key Light Flashing On

1 RX (Receive) Scanning for a receive (downstream) channel

connection

The downstream channel is connected

2 TX (Transmit) Scanning for a send (upstream) channel

connection

3 LNK (Link) Scanning for a network connection The startup process is complete and the

4 Transm itting or receiving data There is no solid on state

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6 SBG1000 Wireless Cable Modem Gateway User Guide

The upstream channel is connected

SBG1000 is online

Overview Installation Troubleshooting Contact FAQ Specifications Glossary License

Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Front- pane l bo tto m se ct io n lights

Key Light Flashing On

5 Data transfer to printer Printer is connected

6 Wireless activity Wireless feature is functioning normally

7 USB activity There is a proper USB connection

8 Activity Ethernet activity on the port 9 10 100 none Indicates the LAN connection speed:

• Amber for a 10Base-T connection

• Green for a 100Base-T connection

10 Half Full none Indicates the LAN port duplex mode

• Amber for half duplex

• Green for full d u plex

11 Link 1 to 5 No flashing mode There is a proper Ethernet connection to the port 12 Data transfer over phone line using HPNA There is no solid on state

13 Power No flashing mode The SBG1000 power supply is working properly

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7 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Rear Panel

The rear panel provides cabling connec tor s, status light s, and the power receptacle:

1 3 46 85 72 2

Key Item Description

1 The printer port provides a connection for one printer.

2 The Motorola SBG1000 Wireless Cable Modem Gateway includes two antennas. The optional

Motorola External Diversity Antenna provides higher gain to increase wireless LAN performance and coverage. For information about the External Diversity Antenna, see “Optional Accesso r ies” on page 4.

3 Use the HPNA ports to connect an HP NA LAN:

• Connect the bottom HPNA port to the telephone jack using the supplied telephone wire terminated

with RJ-11 connectors.

• You can connect a telephone to the top HPNA port.

4 Use Ethernet ports 1 to 5 to connect an Ethernet LAN cable with RJ-45 connectors. You can connect

…

5 Use the USB port for Connecting a PC to the USB Port (see page 24).

•

Ethernet -eq ui p ped com puters, hubs, bridges, or switches.

If you experience a problem, you can push this recessed button to restart the SBG1000 (see

“Troubleshooting” on page117). To reset all values to their defaults, hold down the button for more

than five seconds the appropriate communications channels.

. Resetting may take 5 to 30 minutes because the SBG1000 must find and lock on

7 The cable port provides a connection to the coaxial cable outlet.

8 The power connector provides power to the SBG1000.

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8 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Label on the Bottom of the Unit

T o receive data service, you need to provide the MAC address marked HFC MAC ID to your cable service provider:

Wiring th e SBG1000 LAN

The Motorola SBG1000 Wirele ss Cable Modem Gateway enab les connection of a Class C network wit h up to 253

client computer s and other IEEE 802.11 b compli ant devices on a combination of:

• 10/100Base-T Ethernet

• IEEE 802.11b wireless networking

• HPNA V2.0

• USB V1.1

Each computer needs app ropr iate network adapter hardware and driver software. The clients on the Ethernet, wireless, HPNA, or USB interfaces can share:

• Internet access with a single cable service provider account

(subject to network operator terms and conditions)

• Files, printers, storage devices, multi-user software applications, games, and video conferencing

Wireless and wired network connections use Windows networking to share files and peripher al devices such as printers, CD-ROM drives, floppy disk drives, and Iomega

Zip Drives.

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9 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

Wired Ethernet LAN

Each computer on the Ethernet LAN req uir es an Ethernet network interface card (NIC) and driv er software installed.

Because the Motorol a SBG1000 Wir eless Cabl e Mode m Gateway Ethernet port s suppor t auto-MDI X, you can use either straight-through or cross-over cable to connect a hub, switch, or computer. Use category 5 cabling for all Ethernet connect ions.

The physical wiring arrangement has no connection to the logical network allocation of IP addresses.

Sample SBG1000 Eth ernet ne twork connectio ns

Coaxial cable

Ethernet cable

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A wired Ethernet LAN with more than five computers requires one or more hubs or switches. You can connect a hub or switch to any Ethernet port on the Motorola SBG1000 Wireless Cable Modem Gateway.

The following il lustration is an exam ple of an Ethernet LAN you can set up using the Motorola SBG1000 Wireless Cable Modem Gateway. You should cable the Ethernet LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document .

Add additional hubs or switches

for furt her expansion

Y ou can connect a hub or switc h to any Ether net por t on the Motor ola SBG1000 Wir eless Cable Mode m Gateway.

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11 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

USB Connection

You can connect a single PC running Windows®98, Windows XP™, Windows Me®, or Windows®2000 to the Motorola SBG1000 Wireless Cable Mode m Gateway USB port. For cabling instruc ti ons, see “Connecting a PC to

the USB Port” on page 24.

Sample USB connection.

Caution!

Before plugging in the USB cable, be sure the Motorola SBG1000 Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive.

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12 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

HPNA LAN

To eliminate the need to install network wiring, the Motor ola SBG1000 Wireless Cable Mod em Gateway provides a Home Phoneline Network Alliance (HPNA or HomePNA) connection. HPNA networks use existing telephone lines to connect the computers without interfering with telephone voice service, DSL, ISDN, modems, or fa x machines. HPNA networks can extend up to 300 meters (1000 feet).

Sample HPNA network connections

Phone system

Each computer requires an HPNA a dapter to connect to the HPNA network. HPNA adapters (sold elsewher e) are available for PCI or USB. After installing the HPNA adapter, you must install HPNA driver software on the computer follow ing the instructions provided with the HPNA adapter.

HPNA 2.0 supports 10 Mbps data transfer similar to Ethernet 10Base-T. If there is more than one telephone line, you m ust make all HPNA connect ions to the same line. You can connect

a telephone to the top HPNA port on the SBG1000 (see “Front Panel” on page 6).

Existing wiring

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13 SBG1000 Wireless Cable Modem Gateway User Guide

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Configuration: Bas i c Ga te way TCP /IP Wireless Print Server USB

IEEE 802.11b Wireless LAN

Wireless communication occurs over radio waves rather than a wire. Like a cordless telephone, a wireless LAN uses radio signals instead of wires to exchan ge data. A wireless network eliminates the need for expensive and intrusive wiring to connect computers throughout the home or of fice. Mobile users can remain connected to the network even when carrying their laptop to different locations in the home or office.

Each computer on a wireless LAN requires an adapter described in “Optional Acces sories” on page 4:

• For wireless laptops connections, use a Motorola PCC11b Wireless Card in the PCMCIA slot.

• For wireless desktop connections, use a Motorola USB11b Wireless Adapter to connect your PC USB port.

Sample wireless network conn ections

To set up the SBG1000, on a computer wired to the SBG1000 over Ethern et or USB, perf orm the procedures in

“Setting Up the Wireless LAN” on page 67.

To set up each wireless client (station):

1 Insert th e PCC1 1b and USB1 1b W ireless Adapter CD-ROM in the CD-ROM drive on the client. 2 Install the devi ce software from the CD. 3 Connect the Motorola PCC11b wireless card or USB11b wireless adapter following the instructions supplied

with the card or adapter

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14 SBG1000 Wireless Cable Modem Gateway User Guide

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Security

The Motorola SBG1000 Wirel ess Cable Modem Gateway provides :

• A firewall to protect the SBG1000 LAN from undesi red attacks over the I nternet

• Security measures to prevent eavesdropp ing of wireless data

Network Address Translation (NAT) provides some security because the IP addresses of SBG1000 LAN computers are not vis ible on the Internet .

The logical network diagram does not necessarily correspond to the network cabling. A full discussion of ne twork security is beyond the scope of this document .

SBG1000 security measu res sh own in a logical network diagram

Internet

SBG1000

DMZ computer

Firewall

ComputerComputer

Wired Ethernet and/or HPNA LAN

Wireless Security:

WEP shared key encryption

MAC access control list

Closed network

LaptopComputer PDA

Wireless IEEE 802.11b LAN

Firewall

The SBG1000 firewall prote cts th e SBG1000 LAN from undesired at tacks and other intru sions fr om the Inter net. It provides an advanced i ntegrated stateful-inspection firewall supporti ng intrusion detect ion, session tracking, and denial-of-service attack prevention. The fi rewal l:

• Maintains state data for every TCP/IP session on the OSI network and transport layers

• Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for improper

packets and intrusion attempts

• Provides comprehensive logging for all:

— User authentications — Rejected internal and external connection requests — Session creation and termination — Outside attacks (intrusi on detection)

You can configure the f irewall filters to set rules for port usage and t o block specific IP domains and networks. For information about choosing a default firewall policy, see “Setting the Firewall Policy” on page 36.

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DMZ

A de-militarized zone (DMZ ) is one or more computers logically locate d outside the firewall between an SBG1000 LAN and the Intern et. A DMZ pr event s direc t acces s by ou tsi de us ers to p rivate dat a . You can use a DMZ to set up a web server without exposing confidential data on your network . A DMZ is also useful for gamers that have a problem running a computer game’ s prot ocol t hrough a fire wall. DMZ prov ides t he gamer a way t o ex pose a sin gle host directly to th e Internet and thus overcome any firewall iss ues.

Wireless Security

To prevent unauthori zed eavesdropping of data transmitted over the wireless LAN, you must enable wireless security. The default Open authentication setting provides no security for transmitte d data.

Yo u can encrypt data transmitted over the IEEE 802.11b wireless interface by configuring a WEP key on the Motorola SBG1000 Wireless Cable Modem Gateway and wireless LAN clients (stat io n s ).

You can also define a MAC access control list to restrict wireless LAN access to specified cl ients based on the client MAC addr ess.

If you enabl e closed network operation, the network name (ESSID) is not transmitted in the IEEE 802.11b beacon frame. This provides additional net work protection because only IEEE 802.11b stations that are configured with your network name can associate with the SBG1000. Cl osed network operation i s not part of the IEEE 802.11b standard

For information about configuring a WEP key, see “Configuring Basic Wireless LAN Security” on page 69.

Virtual Private Net work s

The SBG1000 allows multiple tunnel VPN pass-through operation to securely connect remote computers over the Internet through the SBG1000. The SBG1000:

• Is compatibl e with Point to Point Tunneling Protocol (PPTP) and Layer 2 Tunneling Protocol (L2TP)

• Is fully interoperable with any IPSec client or gat eway and ANX cert ified IPSec stacks

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16 SBG1000 Wireless Cable Modem Gateway User Guide

+ 50 hidden pages

ARRIS SBG1000-1 Users Manual

Contents

Overview

Powerful Features in a Single Unit

Easy Setup

Sample LAN

Optional Accessories

Front Panel

Rear Panel

Label on the Bottom of the Unit

Wiring th e SBG1000 LAN

Wired Ethernet LAN

USB Connection

HPNA LAN

Security

Firewall

Wireless Security

Virtual Private Net work s