Arris SB6190 User Manual

Quick Start Guide

SB6190

DOCSIS® 3.0 Cable Modem

In the Box

• SB6190 Cable Modem

• Power Supply

• Ethernet Cable

• Software License & Warranty Card

• Support Information Card

• SB6190 Quick Start Guide

IMPORTANT!

You must have a live broadband cable connection already installed in your home before installing the SB6190 Cable Modem. If you do not, please contact a service provider for

assistance.

When contacting a service provider, you may have to provide the MAC address and Serial number listed on the cable modem label on the bottom of your SB6190 (see back page).

Install the Cable Modem

1. Check that a coaxial cable is already connected to a cable wall outlet and then connect the other end of the coaxial cable to the Cable connector on the rear of your SB6190.

Use your hand to tighten the connectors to avoid damaging them.

Test the Cable Modem Connection

1. Power ON your computer. The Receive, Send, and Online LEDs on your SB6190

will rst FLASH (blink) and then light up SOLID.

Check the Front Panel LED Status table for more information (see back page).

Note: If all three LEDs did not light up SOLID, contact your service provider.

2. Open any web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari.

3. Type a valid URL (such as www.surfboard.com) in the address bar and press

Enter to test your network connection. The ARRIS website should open.

• If the website opens, your SB6190 was set up properly.

• If the website fails to open, rst check each cable connection on your devices

to ensure that they are securely connected. Then, retype the URL.

If still unsuccessful, contact your current service provider to either set up your Internet service or activate your SB6190.

2. Connect the Ethernet cable to the Ethernet port on your computer and to the Ethernet port on the rear of your SB6190.

3. Connect the power cord to the Power port on the rear of your

SB6190 and then plug the other end into an electrical wall outlet that is not controlled by a wall switch.

This automatically powers ON your SB6190.

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support: 1-877-466-8646

Please visit www.arris.com/consumer for frequently asked questions (FAQs) and additional product documentation.

For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast or ARRIS.

Quick Start Guide

SB6190

DOCSIS® 3.0 Cable Modem

Front Panel LEDs

Power

Receive Send Online

Cable Modem Label

During normal operation, the

POWER, RECEIVE, SEND, and ONLINE LEDs should always be lit

SOLID green or blue.

Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If an LED turns ON and the next LED does not FLASH, please contact your service provider for assistance.

Please note: The cable modem label is also located on the bottom of your SB6190. The label contains specic ID information for your

SB6190 that you may need when

contacting your service provider.

To receive high-speed Internet

service, your service provider may

request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the cable modem label.

ICON LED STATUS

Green (ON): Indicates power to the SB6190 is properly connected

Green (ON): Indicates a downstream (receive data) channel connection

Blue* (ON): Indicates a bonded downstream (receive data) channel connection

Green (ON): Indicates an upstream (send data) channel connection

Blue* (ON): Indicates a bonded upstream (send data) channel connection

Green (ON): Indicates Internet connectivity

*DOCSIS 3.0 operation (high-speed Internet access) may not be available in all locations.

Check with your service provider for more information.

No part of the contents of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, Inc.

ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

All other product or service names are the property of their respective owners. No part of the contents of this document may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

ARSVD01621-b 12/2015