ARRIS SB6183 User Manual

User Guide

SURFboard® SB6183

DOCSIS 3.0® Cable Modem

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS and the ARRIS logo are trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

MOTOROLA, SURFboard, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any

time.

Safety and Regulatory Information

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Safety and Regulatory

Information

IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

• Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions.

Retain the instructions for future reference.

• This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included

with the device.

• Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device.

• To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place

objects filled with liquids, such as vases, on the device.

• This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and

safety compliance, use only the provided power and interface cables and install them properly.

• Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable

device safety requirements of the country of use.

• Installation of this device must be in accordance with national wiring codes and conform to local regulations.

• Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to

your home, consult your dealer or local power company.

• Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power

cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

• Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to

cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

• Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

• Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet.

• Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed.

• Place this device on a stable surface.

• Avoid damaging the cable modem with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.

• Always first touch the coaxial cable connector on the cable modem when disconnecting or reconnecting the Ethernet cable from the cable modem or

user’s PC.

• It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the

device by local lightning strikes and other electrical surges.

• Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

• Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming

pool.

• Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep

the device free from vibration and dust.

• Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to

remove dust.

Safety and Regulatory Information

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When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste.

• For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power

surges.

• Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe

operating condition.

• Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all

servicing to qualified service personnel.

• This device should not be used in an environment that exceeds 40º C (104º F).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Articles 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the device and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

FCC DECLARATION OF CONFORMITY

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the SURFboard SB6183 DOCSIS 3.0 Cable Modem complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

INDUSTRY CANADA (IC) STATEMENT

CAN ICES-3 (B)/NMB-3 (B)

CARING FOR THE ENVIRONMENT BY RECYCLING

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

Contents

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Safety and Regulatory Information ..................................................................................................................... i

Getting Started .................................................................................................................................................... 1

In the Box ............................................................................................................................................................................................................. 1

Additional Items You May Need ................................................................................................................................................................. 2

System Requirements ..................................................................................................................................................................................... 2

Contact Information ........................................................................................................................................................................................ 2

Product Overview ................................................................................................................................................ 3

Front Panel .......................................................................................................................................................................................................... 3

Rear Panel ............................................................................................................................................................................................................ 4

Modem Label ..................................................................................................................................................................................................... 4

Installing Your Cable Modem ............................................................................................................................. 5

Connect the Cable Modem to Your Computer ..................................................................................................................................... 5

Test the Cable Modem Connection .......................................................................................................................................................... 6

Set Up an Internet Connection ................................................................................................................................................................... 6

Monitoring Your Cable Modem and Connected Network ................................................................................. 7

Start the Cable Modem Web Manager .................................................................................................................................................... 7

Cable Modem Web Manager Screen Options ....................................................................................................................................... 8

Get Help ............................................................................................................................................................................................................... 9

View the Cable Modem Status .................................................................................................................................................................... 9

View the Cable Modem Product Information ..................................................................................................................................... 10

View the Event Log ........................................................................................................................................................................................ 10

View the Cable Modem Configuration .................................................................................................................................................. 11

Restore the Factory Default Modem Settings ..................................................................................................................................... 12

Reboot the SB6183 ........................................................................................................................................................................................ 13

Exit the SB6183 Web Manager .................................................................................................................................................................. 13

Troubleshooting Tips ........................................................................................................................................ 14

Solutions ............................................................................................................................................................................................................ 14

Front Panel LED Icons and Error Conditions ........................................................................................................................................ 15

Warranty Information ....................................................................................................................................... 16

Tables

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Tables

Table 1: SB6183 Package Contents ............................................................................................................................................................ 1

Table 2: SB6183 Front Panel LED Icons .................................................................................................................................................... 3

Table 3: SB6183 Rear Panel Ports & Connectors ................................................................................................................................... 4

Table 4: SB6183 Web Manager Screen Options ................................................................................................................................... 8

Table 5: Troubleshooting Solutions ........................................................................................................................................................ 14

Table 6: Front Panel LED Icons and Error Conditions ....................................................................................................................... 15

Figures

Figure 1 – SB6183 Front View ...................................................................................................................................................................... 3

Figure 2 – SB6183 Rear View ........................................................................................................................................................................ 4

Figure 3 – SB6183 Connection Diagram.................................................................................................................................................. 5

Figure 4 – SB6183 Main Screen ................................................................................................................................................................... 7

Figure 5 – SB6183 Web Manager Menu Tabs ........................................................................................................................................ 8

Figure 6 – SB6183 Web Manager Menu Links ....................................................................................................................................... 8

Figure 7 – SB6183 Help Overview Screen ............................................................................................................................................... 9

Figure 8 – SB6183 Status Screen ................................................................................................................................................................ 9

Figure 9 – SB6183 Product Information Screen .................................................................................................................................. 10

Figure 10 – SB6183 Event Log Screen .................................................................................................................................................... 11

Figure 11 – SB6183 Configuration Screen ............................................................................................................................................ 11

Figure 12 – SB6183 Configuration Screen ............................................................................................................................................ 12

Figure 13 – Restore Factory Defaults Dialog Box ............................................................................................................................... 12

Figure 14 – SB6183 Configuration Screen ............................................................................................................................................ 13

Figure 15 – SB6183 Reboot Dialog Box.................................................................................................................................................. 13

Getting Started

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Getting Started

Item

Description

The ARRIS-Motorola SURFboard® SB6183 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and other online services on your home network. You can use your SB6183 to directly connect a computer to your home or small business LAN through an Ethernet connection.

This guide provides a product overview and instructions for installing and configuring your SB6183 Cable Modem to get it up and running on your home network.

In the Box

Before installing your new cable modem, check that the following items are included in the box. If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1: SB6183 Package Contents

SB6183 Cable Modem

Power Supply

Ethernet Cable

Software License & Regulatory Card

High-speed DOCSIS 3.0 cable modem

Provides power to the modem using an electrical outlet

Standard Category 5, or higher, cable for connecting to the network

Contains the software license, warranty, and safety instructions for the modem

Getting Started

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Item

Description

SB6183 Quick Start Guide

Additional Items You May Need

• Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

• High-speed Internet access account

• Web browser access – Microsoft Internet Explorer, Google Chrome, Firefox, or Safari

• Compatible operating systems:

ο Windows® 8 ο Windows 7 Service Pack 1 (SP1) ο Windows Vista™ SP2 or later ο Windows XP SP3 ο Mac® 10.4 or higher ο UNIX® ο Linux®

Provides basic instructions for installing the cable modem and setting up your network connections

Contact Information

For technical support or additional ARRIS-Motorola product information, please visit the ARRIS Support website at www.arrisi.com/consumer.

ARRIS Technical Support is also available at 1-877-466-8646. When you call, you will need the following information located on the modem label on the bottom of your SB6183:

• Cable modem model name (SB6183)

• Cable modem serial number (S/N)

• Cable modem MAC address (HFC MAC ID)

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