ARRIS SB6183 Quick Start Guide
LED StatusModem Label
SURFboard® SB6183
The modem label is located on
the bottom of your SB6183 Cable
Modem.
To receive high‑speed Internet
service, your service provider may
request the Media Access Control
(MAC) address (see HFC MAC ID)
and Serial number (see S/N) located
on the modem label.
Place
Label
Here
ON ‑ Green: Power is
properly connected
ON ‑ Green: Downstream
channel is connected
ON ‑ Blue: High‑speed
Internet connection with
bonded downstream
channels
ON ‑ Green: Upstream
channel is connected
ON ‑ Blue: High‑speed
Internet connection with
bonded upstream channels
ON ‑ Green: Cable modem
is connected to the Internet
© 2014 ARRIS Enterprises, Inc. All rights
reserved.
ARRIS, SURFboard, and the ARRIS logo are all
trademarks or registered trademarks of ARRIS
Enterprises, Inc. Other trademarks and trade
names may be used in this document to refer
to either the entities claiming the marks and
the names of their products. ARRIS disclaims
proprietary interest in the marks and names of
others.
MOTOROLA and the Stylized M Logo are
trademarks or registered trademarks of Motorola
Trademark Holdings, LLC and are used by
ARRIS under License. All other product or
service names are the property of their respective
owners. No part of the contents of this document
may be reproduced or transmitted in any form or
by any means without the written permission of
the publisher.
593398‑001‑d 05/2014
4
DOCSIS® 3.0 Cable Modem
Quick Start Guide
In the Box
SB6183 Cable
Modem
Power Supply
Ethernet Cable
Software License &
Regulatory Card
Quick Start Guide
BEFORE RETURNING THIS PRODUCT TO THE STORE for any
reason, please call ARRIS Technical Support for assistance:
1-877-466-8646
What You Should Know
The SB6183 Cable Modem provides
high‑speed Internet access on your home
network via a single Ethernet connection.
This quick start guide will help you install
your SB6183 Cable Modem to get it up
and running with your computer on your
home network.
To customize your network congurations
and other advanced cable modem settings,
see the SB6183 User Guide for more
information. It is available online at the
ARRIS Support website:
www.arrisi.com/consumer. FAQs and
additional product documentation are also
available.
IMPORTANT! During the installation
or cable modem activation, you may
need to contact your service provider
for assistance. To save time, make sure
you have the Model name (SB6183),
HFC MAC ID, and Serial number (S/N)
located either on the attached label on
page 4 of this document or on the bottom
of the device itself.
Install Your Cable Modem
Front Panel LEDs
1. Connect the coaxial cable to a cable wall outlet (if not connected) and the
Cable connector on your SB6183. Hand‑tighten each connector.
2. Connect the Ethernet cable to the Ethernet port on your computer and the
Ethernet port on your SB6183.
3. Connect the power cord to the Power port on your SB6183 and then plug it
into an electrical wall outlet.
This automatically powers ON your SB6183. Check the front panel LEDs.
During the initial startup, the Power, Receive, Send, and Online LEDs on
the SB6183 front panel will FLASH. Afterwards, check that all four LEDs are
lit SOLID green or blue.
To congure your home network, please see the SB6183 User Guide for more
information at www.arrisi.com/consumer.
During normal operation, the Power, Receive, Send, and Online LEDs on the
SB6183 front panel should always be lit SOLID green or blue.
Note: During startup, all four LEDs will FLASH and then light up SOLID in
sequence. If the Power LED does not light up SOLID or FLASH, check the
power connection on your SB6183 before contacting ARRIS Technical Support.
If any of the four LEDs do not light up SOLID green or blue, please call ARRIS
Technical Support at 1-877-466-8646 for assistance.
Test Your Cable Modem Connection
1. Power ON your computer and log in.
Note: Your service provider may allow for automatic activation which will
automatically launch a special website when you open a web browser.
2. Contact your service provider to activate your SB6183, if automatic activation
is not available.
3. Open a web browser on your computer, such as Internet Explorer, Firefox,
Google Chrome, or Safari.
4. Type a valid URL (for example, www.arrisi.com) in the address bar and then
click or press Enter. The website should open.
• If the web page opens, your SB6183 was set up properly.
• If the web page fails to open, rst check each cable connection on your
connected devices to ensure that they are securely connected. Then, retype
the URL.
If still unsuccessful, you may have to contact your current service provider
to either set up your Internet service or activate your SB6183.
2 3
Loading...