ARRIS RSG2500 User Manual

User Guide

RSG2500 Residential Seamless Mobility Gateway

WARNING: TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE. THE UNIT MUST NOT BE EXPOSED TO DRIPPING OR SPLASHING. DO NOT PLACE OBJECTS FILLED WITH LIQUIDS, SUCH AS VASES, ON THE UNIT.

CAUTION: TO ENSURE REGULATORY COMPLIANCE, USE ONLY THE PROVIDED POWER AND INTERFACE CABLES.

CAUTION: DO NOT OPEN THE UNIT. DO NOT PERFORM ANY SERVICING OTHER THAN THAT CONTAINED IN THE INSTALLATION

AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL.

This device must be installed and used in strict accordance with the manufacturer’s instructions as described in the user documentation that comes with the product.

Postpone router installation until there is no risk of thunderstorm or lightning activity in the area.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded AC outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the product.

Place this equipment in a location that is close enough to an electrical outlet to accommodate the length of the power cord.

Place this equipment on a stable surface.

When using this device, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

 Read all of the instructions {listed here and/or in the user manual} before you operate this equipment. Give particular attention to all safety

precautions. Retain the instructions for future reference.

 Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this

equipment.

 Comply with all instructions that accompany this equipment.

 Avoid using this product during an electrical storm. There may be a risk of electric shock from lightning. For added protection for this

product during a lightning storm, or when it is left unattended and unused for long periods of time, unplug it from the wall outlet, and disconnect the cable system. This will prevent damage to the product due to lightning and power surges.

 Operate this product only from the type of power source indicated on the product’s marking label. If you are not sure of the type of power

supplied to your home, consult your dealer or local power company.

 Upon completion of any service or repairs to this product, ask the service technician to perform safety checks to determine that the

product is in safe operating condition.

It is recommended that the customer install an AC surge protector in the AC outlet to which this device is connected. This is to avoid damaging the equipment by local lightning strikes and other electrical surges.

Different types of cord sets may be used for connections to the main supply circuit. Use only a main line cord that complies with all applicable product safety requirements of the country of use.

Installation of this product must be in accordance with national wiring codes.

Place unit to allow for easy access when disconnecting the power cord/adapter of the device from the AC wall outlet.

Wipe the unit with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust.

This product was qualified under test conditions that included the use of the supplied cables between system components. To be in compliance with regulations, the user must use these cables and install them properly. Connect the unit to a grounding type AC wall outlet using the power adapter supplied with the unit.

Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.

Installation must at all times conform to local regulations.

FCC Compliance Class B Digital Device

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:

 Reorient or relocate the receiving antenna.

 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

 Consult the dealer or an experienced radio/TV technician for help.

CAUTION: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.

FCC Declaration of Conformity

Motorola, Inc., Broadband Communications Sector, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares under sole responsibility that the RSG2500 complies with 47 CFR Parts 2 and 15 of the FCC Rules as Class B digital devices. These devices comply with Part 15 of FCC Rules. Operation of these devices is subject to the following two conditions: (1) These devices may not cause harmful interference, and (2) these devices must accept any interference that may cause undesired operation.

Wireless LAN Information

The RSG2500 Wireless LAN products are wireless network products that use Direct Sequence Spread Spectrum (DSSS) radio technology. These products are designed to be inter-operable with any other wireless DSSS type product that complies with:

 The IEEE 802.11 Standard on Wireless LANs (Revision B and Revision G), as defined and approved by the Institute of Electrical

Electronics Engineers.

 The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA).

Wireless LAN and your Health

The RSG2500, like other radio devices, emits radio frequency electromagnetic energy, but operates within the guidelines found in radio frequency safety standards and recommendations.

Restrictions on Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines.

FCC Certification

The RSG2500 contains a radio transmitter and accordingly have been certified as compliant with 47 CFR Part 15 of the FCC Rules for intentional radiators. Products that contain a radio transmitter are labeled with FCC ID and the FCC logo.

Caution: Exposure to Radio Frequency Radiation

To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 20 cm (8 inches).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Canada — Industry Canada (IC)

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the

The wireless radio of this device complies with RSS 210 and RSS 102 of Industry Canada.

factory to match the intended destination. The firmware setting is not accessible by the end user.

This Class B digital device complies with Canadian ICES-003 (NMB-003). Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada.

Caring for the Environment by Recycling

When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste.

Recycling your Motorola Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call Motorola Customer Service for assistance.

Dbobeb.Joevtusz!Dbobeb!)JD*

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

translation, transformation or adaptation) without written permission from Motorola, Inc.

1) this device may not cause interference and

Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola

2) this device must accept any interference, including interference that may cause undesired operation of the device

to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose. Motorola may make improvements or

This device has been designed to operate with an antenna having a maximum gain of 0 dBi.

ntenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna

changes in the product(s) described in this manual at any time.

impedance is 50 ohms.

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. Microsoft, Windows, Windows Me, Windows XP, Windows 95, Windows 98, Windows NT, Windows 2000, DirectX, MSN, and NetMeeting are either registered trademarks or trademarks of

To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the EIRP is not more than required for

Microsoft Corporation in the United States and/or other countries. Microsoft Windows screen shots are used by permission of Microsoft

successful co˼˶˴˼ˁ

Corporation. Wi-Fi is a registered trademark of Wireless Ethernet Compatibility Alliance, Inc. AOL is a registered trademark and Instant Messenger is a trademark of America Online, Inc. QuickTime is a registered trademark of Apple Computer, Inc. Net2Phone is a registered trademark of Net2Phone, Inc. Battle.net is a registered trademark of Blizzard Entertainment. UNIX is a registered trademark of The Open

IMPORTANT NOTE:

Group. UPnP™ is a trademark of the UPnP™ Implementers Corporation. The following websites are not sponsored, affiliated, or controlled by

IC Radiation Exposure Statement:

Motorola: www.dyndns.org, www.changeip.com, and www.ntp.org. All other product or service names are the property of their respective

˧˻˼ʳ˸˼˸ʳ˶˿˼˸ʳ˼˻ʳ˜˖ʳ˴˷˼˴˼ʳ˸˸ʳ˿˼˼ʳ˸ʳ˹˻ʳ˹ʳ˴ʳ˶˿˿˸˷ʳ˸˼˸ˁʳ˧˻˼ʳ˸˼˸ʳ˻˿˷ʳ˵˸ʳ˼˴˿˿˸˷ʳ˴˷ʳ˸˴˸˷ʳ˼˻ʳ˼˼ʳ ˷˼˴˶˸ʳ˅˃˶ʳ˵˸˸˸ʳ˻˸ʳ˴˷˼˴ʳʹʳʳ˵˷ˁ

owners.

Contents

Section 1: Overview ____________________________________ 1-1

Package Contents ..............................................................................................................................1-2

Front Panel .........................................................................................................................................1-2

Back Panel..........................................................................................................................................1-4

Section 2: Installation ___________________________________ 2-1

Positioning Your RSG2500 for Optimal Wireless Performance .....................................................2-1

Wireless Range and Transmission Speed ....................................................................................2-2

Electrical Connection ............................................................................................................................2-2

Establishing Your Connection to the RSG2500...............................................................................2-2

Manual Install—Wired Connection................................................................................................2-3

Establishing a Wireless Connection..............................................................................................2-4

Configuring Your Computers to Communicate with the RSG2500................................................2-5

Configuring Windows 98SE and ME.....................................................................................................2-5

Configuring Windows 2000 ...................................................................................................................2-6

Configuring Windows XP ......................................................................................................................2-8

Section 3: Configuration Utility Reference __________________ 3-1

Logging In...........................................................................................................................................3-1

Main Menu ..........................................................................................................................................3-1

Configuring WAN Settings ................................................................................................................3-2

WAN > BASIC...............................................................................................................................3-2

WAN > Router – PPPoE .......................................................................................................................3-3

WAN > ROUTER ..................................................................................................................................3-4

WAN > ADVANCED......................................................................................................................3-5

Configuring LAN Settings .................................................................................................................3-6

LAN > LAN SETUP .......................................................................................................................3-7

Add a Reserved DHCP Entry................................................................................................................3-8

Edit a Reserved DHCP Entry................................................................................................................3-8

LAN > ADVANCED.......................................................................................................................3-9

Configuring Wireless Network Settings .........................................................................................3-10

Wireless > NETWORK................................................................................................................3-10

Wireless > SECURITY ................................................................................................................3-12

Wireless > ADVANCED ..............................................................................................................3-15

Configuring Router Settings ...........................................................................................................3-16

Add a Static Route ..............................................................................................................................3-17

Configuring Security Settings.........................................................................................................3-18

Security > LOGS......................................................................................................................... 3-18

Security > BLOCK SITE..............................................................................................................3-19

Security > BLOCK SERVICE......................................................................................................3-19

Adding a Blocked Service ...................................................................................................................3-20

Editing a Blocked Service ...................................................................................................................3-21

Security > SCHEDULE ...............................................................................................................3-21

Security > EMAIL ........................................................................................................................3-22

Configuring Management Settings.................................................................................................3-23

Management > BACKUP ............................................................................................................ 3-23

Management > ADMIN ...............................................................................................................3-23

Management > UPGRADE .........................................................................................................3-24

Configuring Service Settings..........................................................................................................3-24

Service > UPnP ..........................................................................................................................3-24

Service > PORT FORWARD ......................................................................................................3-25

Editing or Adding a Port Forwarding Rule...........................................................................................3-25

Service > PORT TRIGGER ........................................................................................................3-26

Adding a Port Trigger..........................................................................................................................3-27

Displaying the RSG2500 Status......................................................................................................3-28

Status > ATTACHED DEVICE....................................................................................................3-28

Status > STATUS .......................................................................................................................3-28

Section 4: Troubleshooting

Section 1: Overview

Congratulations on purchasing the Motorola RSG2500 Residential Seamless Mobility Gateway. The RSG2500:

 Enables a caller using a compatible dual-mode handset (DMH) to seamlessly roam

between a Wi-Fi

and cellular network without interrupting the call

 Offers wireless and wired home network connectivity, eliminating the need for

standalone routers, hubs, and wireless access points: — IEEE 802.11b and 802.11g wireless access point — WPA or WEP wireless security — Four-port wired Ethernet 10/100Base-T auto-MDIX router — Firewall to protect against Internet intruders

 Provides Network Address Translation (NAT), IP, and MAC filtering to hide your LAN IP

addresses from the Internet

 Prioritizes voice over Internet traffic using IEEE 802.11e admission control, enabling

high-quality voice calls while surfing the Web

 Works with any active cable modem or DSL broadband connection

 Enables every connected device to share an Internet connection, files, pictures,

printers, or other peripherals

 Supports VPN pass-through for IPSEC/PPTP/L2TP NAT tunneling

 Supports CLASS services, including caller ID, call waiting, and three-way calling

™

 Supports Universal Plug and Play (UPnP

)

 Supports Routing Interface Protocol (RIP)

 Provides parental control through site filtering and LAN client access control

 Has upgradeable firmware to keep your RSG2500 up-to-date

RSG2500 1-1

Section 1 Overview

Package Contents

Power Status WLAN WAN LAN 1 LAN 2 LAN3 LAN4

RSG2500

CD-ROM

Ethernet cable

Front Panel

Key LED Condition Status

Power On (green) The RSG2500 is plugged in and operating normally.

Power supply

Vertical mounting

stand (o )ptional

Status Off Wireless security is off (configured as No Security).

Solid green Wireless security is enabled

Solid or flashing

amber

Solid or flashing

The RSG2500 is waiting for a DMH handset to communicate.

The RSG2500 is pairing with a DMH handset.

green

WLAN Off The wireless interface is disabled or no wireless

device is connected.

Solid green The wireless interface is enabled and a device is

connected over wireless.

Flashing green There is wireless network activity.

1-2 RSG2500

Overview Section 1

Key LED Condition Status

WAN Off The RSG2500 is not connected to a cable or DSL

modem.

Solid yellow The RSG2500 is connected to a cable or DSL modem

(10Base-T).

Solid green The RSG2500 is connected to a cable or DSL modem

(100Base-T).

Flashing (yellow

or green)

Off No device is connected to this Ethernet port. LAN

1 to 4

Solid yellow A device is connected to this port (10Base-T).

Solid green A device is connected to this port (100Base-T).

Flashing (yellow

or green)

There is activity on the WAN connection between your RSG2500 and modem.

There is activity on this LAN connection.

RSG2500 1-3

Section 1 Overview

Back Panel

Key Feature Description

1 Power

2 Reset

3 LAN

1 to 4

4 WAN

5 Pairing

Button

6 Antenna

Plug in the AC power adapter here.

If the RSG2500 experiences trouble connecting to the Internet, briefly press and release this button to re-establish your connection.

To reset the RSG2500 to its factory default settings, press and hold this button for more than five seconds. This clears the user settings, including User ID, Password, IP Address, and Subnet Mask. To reconfigure the RSG2500, see Section 3, Configuration Utility Reference.

RJ-45 ports to connect up to four computers or other Ethernet devices directly to the RSG2500 using Ethernet cables. You can connect another router or a switch to any LAN port to expand your network to more than four devices.

The connected devices can have a 10Base-T or 100Base-T Ethernet adapter. You can use a straight-through or crossover Ethernet cable.

Connect your modem to this RJ-45 port using the Ethernet cable supplied with the RSG2500. The connected modem can support 10Base-T or 100Base-T. You can use a straight-through or crossover Ethernet cable.

Use this button to simplify Wi-Fi configuration with a compatible dual-mode handset.

The antenna used for wireless connections. You can rotate the antenna to obtain the best signal reception.

1-4 RSG2500

Section 2: Installation

We recommend following the step-by-step easy install process on the included RSG2500 CD-ROM. The Installation Wizard automatically starts when you insert the CD-ROM in your

Windows PC’s CD drive and leads you through setting up your RSG2500.

If you cannot or prefer not to use the Installation Assistant, this section will help you:

x Physically connect your RSG2500

x Establish a first connection between a computer and the RSG2500

Once this first connection is made, you can configure the RSG2500 to support all of the wired or wireless connections you need. If you prefer to set up the RSG2500 software manually, refer to the Manual Software Setup found later in this section.

Positioning Your RSG2500 for Optimal Wireless Performance

To achieve the best wireless performance, review these guidelines before deciding where to place your RSG2500:

x Connect at least one computer through a wired Ethernet connection.

x Placing your RSG2500 in the physical center of your network is best, because its

antenna sends out signal in all directions.

x Placing the RSG2500 in a higher location, such as on top of a cabinet, helps disperse

the signal cleanly, especially to upper floors.

x If possible, position your RSG2500 so there is direct line of sight between it and other

home network devices using a wireless connection.

x Avoid placing the RSG2500 next to large, solid objects like computer cases, monitors,

walls, fireplaces, etc. This helps the signal penetrate more cleanly.

x Other wireless devices such as televisions, radios, microwaves, or 2.4 GHz cordless

telephones can interfere with the signal. Keep these devices away from the RSG2500.

x Mirrors, especially those that are silver-coated, can reduce transmission performance.

RSG2500 2-1

Section 2 Installation

Wireless Range and Transmission Speed

The following table lists the expected wireless range. It is only a guide. Your actual throughput and distance may vary. The radio waves radiate out in a donut-shaped pattern. The waves travel through walls and floors, but transmission power and distance are affected.

Data Rate Open Area Closed Area

54 Mbps

11 Mbps

5.5 Mbps

1 or 2 Mbps

Electrical Connection

The RSG2500 has no On/Off switch. It is powered on by plugging in its power adapter.

1 Connect the power adapter to the Power port on the back of the RSG2500.

2 Plug the power adapter into an unswitched, grounded, and surge-protected AC power

outlet. The Power LED on the front panel lights green when connected properly.

Up to 100 ft (30 m) Up to 60 ft (18 m)

Up to 900 ft (275 m) Up to 160 ft (49 m)

Up to 1300 ft (396 m) Up to 200 ft (61 m)

Up to 1500 ft (457 m) Up to 300 ft (91 m)

Establishing Your Connection to the RSG2500

You can now establish your first wired network connection:

 We recommend following the step-by-step easy install process on the included

RSG2500 CD-ROM. The Installation Wizard automatically runs when you insert the

RSG2500 CD-ROM in your computer CD-ROM drive. It confirms that the antenna and electrical connections have been made, and then leads you step-by-step through setting up your RSG2500.

 If you do not wish to use the Installation Wizard, you can manually configure this first

wired connection.

2-2 RSG2500

Installation Section 2

Manual Install—Wired Connection

The computer must have an Ethernet adapter installed. You need two Ethernet cables —

one to connect the RSG2500 to the modem and one to connect the computer to the RSG2500.

Wired connection

1 If you are currently running broadband to a single computer, unplug the Ethernet cable

connecting your modem to your PC and plug it into the WAN port on the RSG2500. If you are not running broadband to a single computer, connect an Ethernet cable to the WAN port on the RSG2500.

2 Connect the other end of the same Ethernet cable to your cable or DSL modem.

You may need to restart your modem after making this connection.

3 Connect a second Ethernet cable to the Ethernet port on the back of your PC.

4 Connect the other end of this cable to one of the LAN ports on your RSG2500.

5 To connect more devices, repeat steps 3 and 4.

RSG2500 2-3

Section 2 Installation

Establishing a Wireless Connection

To connect to the RSG2500 wirelessly, a computer must have an 802.11b or 802.11g wireless adapter installed. If all wireless security and encryption are disabled on the adapter and the RSG2500, the computer will automatically connect to the RSG2500.

Motorola ships the RSG2500 with all wireless security measures disabled. For information about security defaults on your wireless adapter, refer to its documentation.

CAUTION!

Connect at least one computer to an RSG2500 Ethernet port to perform configuration.

Do not attempt to configure the RSG2500 over a wireless connection.

The default RSG2500 settings provide no wireless security. After your wireless LAN is operational, be sure to enable security.

Wireless connection

2-4 RSG2500

Installation Section 2

Configuring Your Computers to Communicate with the RSG2500

To enable each computer on your network to communicate with the RSG2500, you may need to configure it to automatically obtain an IP address. This section describes how to configure computers running:

x Windows

x Windows ME

x Windows

x Windows XP

Configuring Windows 98SE and ME

1 Click Start.

2 Select Settings > Control Panel.

3 Double-click Network to display the Network window:

98 SE

2000

™

4 On the Configuration tab, select the TCP/IP line for the Ethernet adapter installed in

your PC. There may be multiple TCP/IP components listed. Choose only the one that is configured for your adapter. In the example above, a 3Com Ethernet adapter card is installed and is the correct choice.

RSG2500 2-5

Section 2 Installation

5 Click Properties. The TCP/IP Properties window is displayed:

Windows 98SE Windows ME

6 Click the IP Address tab.

7 Select Obtain an IP address automatically.

8 Click OK.

9 Click the Gateway tab and confirm that the Installed Gateway field is blank.

10 Click OK twice to exit and save your settings.

Windows may ask for the Windows Installation disk. First check to see if the installation

files are installed at c:\windows\options\cabs. Otherwise, load your Windows CD and follow the prompts.

11 Restart your PC.

Configuring Windows 2000

1 Click Start.

2 Select Settings > Control Panel.

3 Double-click Network and Dial-Up Connections.

4 Double-click Local Area Connection. The Local Area Connection Status window is

displayed:

2-6 RSG2500

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