ARRIS NVG589 User Manual

Administrator’s Handbook

Motorola

Embedded Software Version 9.1.0

NVG589 VDSL2 Gateway

Administrator’s Handbook

©2012 Motorola Mobility LLC All rights reserved. MOTOROLA, and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notiﬁcation of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

©2010 Motorola Mobility LLC All rights reserved. MOTOROLA, and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from Motorola Mobility LLC Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notiﬁcation of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and ﬁtness for a particular purpose. Motorola may make improvements or changes in the product(s) described in this manual at any time.

EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND SERVICES ARE PROVIDED “AS IS”, AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND. MOTOROLA MOBILITY LLC. DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THEIR OPERATION WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. MOTOROLA MOBILITY LLC. HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE.

EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, MOTOROLA MOBILITY LLC. SHALL NOT BE LIABLE CONCERNING THE SYSTEM OR SUBJECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE, INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS OF THE FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE 12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.

All Motorola Mobility LLC products are furnished under a license agreement included with the product. If you are unable to locate a copy of the license agreement, please contact Motorola Mobility LLC

NOTE: THIS IS DRAFT DOCUMENTATION INTENDED FOR TESTING AND EVALUATIVE REVIEW. IT MAY CONTAIN ERRORS. IT SHOULD NOT BE CONSIDERED SUITABLE FOR USE IN A PRODUCTION ENVIRONMENT.

Motorola Mobility LLC 600 North U.S. Highway 45 Libertyville, Illinois 60048 USA Telephone: +1 847 523 5000

Part Number 58XXXX-001-00r2 rev a V9.1.0-sku 70

TTTTaaaabbbblllleeee 1111:::: DDDDooooccccuuuummmmeeeennnntttt CCCChhhhaaaannnnggggeeee LLLLo

ooogg

Draft version Firmware version Changes this draft

nbxvu9.1.0h2d2_1.1.bin

first draft

r1 include ATT 6/16 feedback; add battery door instructions

nbxvu9.1.0h0d23_1.1.bin

add battery safety instructions; revved GUI per ERSNVG589_1.0_UI.doc rev 13

Table of Contents

CHAPTER 1

CHAPTER 2

Introduction

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About Motorola

Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

General. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Internal Web Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Command Line Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

A Word About Example Screens . . . . . . . . . . . . . . . . . . . . . . . . 9

Device Configuration

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . 12

POWER SUPPLY INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

TELECOMMUNICATION INSTALLATION . . . . . . . . . . . . . . . . . . . . . . 12

COAX INSTALLATION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

PRODUCT VENTILATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Motorola

Battery Installation (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Battery Door Installation Instructions . . . . . . . . . . . . . . . . . . . . 17

Battery Door Removal Instructions . . . . . . . . . . . . . . . . . . . . . 18

Cradle Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 19

Set up the Motorola Gateway . . . . . . . . . . . . . . . . . . . . . . . . . 20

Accessing the Web Management Interface . . . . . . . . . . . . . . . 23

Device Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Tab Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Links Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Device List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Restart Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Broadband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

IGMP Stats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Home Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

HPNA Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

MAC Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Gateway Status Indicator Lights . . . . . . . . . . . . . . . 13

Broadband Network Redirect Pages . . . . . . . . . . . . . . . . . . . . . . . . . . 25

IP Diagnostics Page Redirect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Offline Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Device Access Code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Documentation . . . . . . . . . . . . . . . . . . . . . . . . 7

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Administrator’s Handbook

Wireless Scan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Subnets & DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

HPNA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Line Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Call Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Packet Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Working with Packet Filters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

NAT/Gaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Custom Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

IP Passthrough . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Firewall Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Event Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

NAT Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

CHAPTER 3

CHAPTER 4

Basic Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

Status Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

LED Function Summary Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

Factory Reset Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Log Event Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Command Line Interface

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Starting and Ending a CLI Session . . . . . . . . . . . . . . . . . . . . 107

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Ending a CLI Session . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

Using the CLI Help Facility . . . . . . . . . . . . . . . . . . . . . . . . . . 107

About SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

SHELL Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

SHELL Command Shortcuts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

SHELL Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Common Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

WAN Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

About CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . .118

CONFIG Mode Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Navigating the CONFIG Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . .118

Entering Commands in CONFIG Mode. . . . . . . . . . . . . . . . . . . . . . . . 118

Guidelines: CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

Displaying Current Gateway Settings . . . . . . . . . . . . . . . . . . . . . . . . .119

Step Mode: A CLI Configuration Technique. . . . . . . . . . . . . . . . . . . . . 119

Validating Your Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

CONFIG Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Connection commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Table of Contents

Filterset commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Queue commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

IP Gateway commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IPv6 Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IP DNS commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

IP IGMP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

NTP commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Application Layer Gateway (ALG) commands . . . . . . . . . . . . . . . . . . 142

Dynamic DNS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Link commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Management commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Remote access commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Physical interfaces commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150

PPPoE relay commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

NAT Pinhole commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Security Stateful Packet Inspection (SPI) commands . . . . . . . . . . . . 157

VoIP commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

System commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Debug Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Disclaimer & Warning Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

CHAPTER 5

Technical Specifications and Safety Information

Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Software and protocols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Agency approvals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Manufacturer’s Declaration of Conformance . . . . . . . . . . . . . 175

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 177

47 CFR Part 68 Information . . . . . . . . . . . . . . . . . . . . . . . . . . 178

FCC Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

FCC Statements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Electrical Safety Advisory . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Caring for the Environment by Recycling . . . . . . . . . . . . . . . 180

Beskyttelse af miljøet med genbrug . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Umweltschutz durch Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Cuidar el medio ambiente mediante el reciclaje . . . . . . . . . . . . . . . . 180

Recyclage pour le respect de l'environnement . . . . . . . . . . . . . . . . . 180

Milieubewust recycleren. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Dba∏oÊç o Êrodowisko - recykling . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Cuidando do meio ambiente através da reciclagem . . . . . . . . . . . . . 181

Var rädd om miljön genom återvinning. . . . . . . . . . . . . . . . . . . . . . . . 181

. . . 173

Appendix A

Motorola

Gateway Captive Portal Implementation 203

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203

Captive Portal RPC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

X_00D09E_GetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . 204

Administrator’s Handbook

X_00D09E_SetCaptivePortalParams RPC: . . . . . . . . . . . . . . . . . . . .205

Appendix B

Quality of Service (QoS) Examples . . . . . . . . . . . . . . 207

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Upstream QoS: Priority and shaping . . . . . . . . . . . . . . . . . . . 209

Downstream QoS: Ethernet Switch . . . . . . . . . . . . . . . . . . . . 210

Downstream QoS: Egress queues . . . . . . . . . . . . . . . . . . . . 210

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

CHAPTER 1 Introduction

About Motorola

☛

Motorola, Inc. provides a suite of technical information for its family of intelligent enterprise and consumer Gateways. It consists of:

◆

Administrator’s Handbook Dedicated User Manuals

◆

Specific White Papers

The documents are available in electronic form as Portable Document Format (PDF) files. They are viewed (and printed) from Adobe Acrobat Reader, Exchange, or any other application that supports PDF files.

They are downloadable from the Motorola’s website:

http://www

NOTE:

This guide describes the wide variety of features and functionality of the Motorola used in Router mode. The Motorola

mode, the Gateway acts as a pass-through device and allows the workstations on your LAN to have public addresses directly on the Internet.

.motorola.com/support

Documentation

Gateway may also be delivered in Bridge mode. In Bridge

Gateway, when

Administrator’s Handbook

Documentation Conventions

General

This manual uses the following conventions to present information:

Convention (Typeface)

bold

bold sans serif

terminal

bold terminal

Italic Italic type indicates the complete titles of manuals.

Menu commands Web GUI page links and button names

Computer display text User-entered text

Description

Internal Web Interface

Convention (Graphics) Description

blue rectangle or line

solid rounded rectangle with an arrow

Denotes an “excerpt” from a Web page or the visual truncation of a Web page

Denotes an area of emphasis on a Web page

Command Line Interface

Syntax conventions for the Motorola Gateway command line interface are as follows:

Convention Description

straight ([ ]) brackets in cmd line Optional command arguments curly ({ }) brackets, with values

separated with vertical bars (|).

bold terminal type face

italic terminal type face

Alternative values for an argument are presented in curly ({ }) brackets, with values separated with vertical bars (|).

User-entered text Variables for which you supply your own values

Organization

This guide consists of five chapters, two appendices, and an index. It is organized as follows:

◆ Chapter 1, Introduction — Describes the Motorola

structure of this guide. It gives a table of conventions.

◆ Chapter 2, “Device Conﬁguration” — Describes how to get up and running with your Motorola

document suite, the purpose of, the audience for, and

Gateway.

◆ Chapter 3, “Basic Troubleshooting” — Gives some simple suggestions for troubleshooting problems with

your Gateway’s initial configuration.

◆ Chapter 4, “Command Line Interface” — Describes all the current text-based commands for both the

SHELL and CONFIG modes. A summary table and individual command examples for each mode is provided.

◆ Chapter 5, “Technical Speciﬁcations and Safety Information”

◆ “Appendix A Motorola® Gateway Captive Portal Implementation” — Describes the Motorola

Captive Portal Implementation

◆ “Appendix B Quality of Service (QoS) Examples” — Describes the Motorola

(QoS) Implementation

Gateway Quality of Service

Gateway

◆ Index

A Word About Example Screens

This manual contains many example screen illustrations. Since Motorola® Gateways offer a wide variety of features and functionality, the example screens shown may not appear exactly the same for your particular Gateway or setup as they appear in this manual. The example screens are for illustrative and explanatory purposes, and should not be construed to represent your own unique environment.

Administrator’s Handbook

CHAPTER 2 Device Configuration

Most users will find that the basic Quick Start configuration is all that they ever need to use. The Quick Start section may be all that you ever need to configure and use your Motorola

feature set is available. The following instructions cover installation in Router Mode.

This chapter covers:

◆ “Important Safety Instructions” on page 12

◆ “Motorola® Gateway Status Indicator Lights” on page 13

◆ “Battery Installation (optional)” on page 16

◆ “Battery Door Installation Instructions” on page 17

◆ “Battery Door Removal Instructions” on page 18

◆ “Cradle Installation Instructions” on page 19

◆ “Set up the Motorola Gateway” on page 20

◆ “Accessing the Web Management Interface” on page 23

◆ “Device Status page” on page 27

◆ “Tab Bar” on page 31

◆ “Broadband” on page 37

◆ “Home Network” on page 41

◆ “Wireless” on page 46

◆ “Voice” on page 56

◆ “Firewall” on page 62

◆ “Diagnostics” on page 80

Gateway. For more advanced users, a rich

Administrator’s Handbook

Important Safety Instructions

POWER SUPPLY INSTALLATION

Connect the power supply cord to the power jack on the Motorola® Gateway. Plug the power supply into an appropriate electrical outlet. There is no power (on / off) switch to power off the device.

☛ WARNING:

The power supply must be connected to a mains outlet with a protective earth connection. Do not defeat the protective earth connection.

CAUTION:

Depending on the power supply provided with the product, either the direct plug-in power supply blades, power supply cord plug or the appliance coupler serves as the mains power disconnect. It is important that the direct plug-in power supply, socket-outlet or appliance coupler be located so it is readily accessible.

TELECOMMUNICATION INSTALLATION

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:

◆ Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a

wet basement or near a swimming pool.

◆ Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of

electrical shock from lightning.

◆ Do not use the telephone to report a gas leak in the vicinity of the leak.

◆ CAUTION: The external phone should be UL Listed and the connections should be made in accordance with

Article 800 of the NEC.

COAX INSTALLATION

Be sure that the outside cable system is grounded, so as to provide some protection against voltage surges and built-up static charges. Article 820-20 of the NEC (Section 54, Part I of the Canadian Electrical Code) provides guidelines for proper grounding and, in particular, specifies the CATV cable ground shall be connected to the grounding system of the building, as close to the point of cable entry as practical.

PRODUCT VENTILATION

The Motorola® Gateway is intended for use in a consumer's home. Ambient temperatures around this product should not exceed 104°F (40°C). It should not be used in locations exposed to outside heat radiation or trapping of its own heat. The product should have at least one inch of clearance on all sides except the bottom when properly installed and should not be placed inside tightly enclosed spaces unless proper ventilation is provided.

☛ CAUTION –

The battery used in this device may present a risk of ﬁre or chemical burn if mistreated. Do not disassemble, heat above manufacturer’s maximum temperature limit, or incinerate. Replace battery with Motorola P/N 586185-001-00 only. Use of another battery may present a risk of ﬁre or explosion. Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in ﬁre.

SAVE THESE INSTRUCTIONS

Motorola® Gateway Status Indicator Lights

Colored LEDs on your Motorola® Gateway indicate the status of various port activity.

Motorola® Gateway

Side View

LED Action

Solid Green = The device is powered. Flashing Green = A Power-On Self-Test (POST) is in progress

Power*

Flashing Red = A POST failure (not bootable) or device malfunction occurred.

Orange/Amber = during firmware upgrade (see below)

Off = The unit has no AC power.

NVG589 status indicator lights

Power

Battery Ethernet Wireless

HomePNA Broadband 1 Broadband 2

Service Phone 1 Phone 2

USB

*During

Firmware

Upgrade

During

Boot

process

Battery

During the software installation, you will lose internet and phone service. The LEDs will function as follows:

1. As firmware is being loaded into flash, the LEDs will operate normally as described.

2. The installation will take a few minutes – During this phase, the Power LED willl flash Orange/Amber during firmware upgrade (flash writing to memory) and all other LEDs will be off.

3. The Gateway will restart automatically. As the device reboots, the POWER ON LED behavior will happen.

• Power LED = GREEN/FLASH

• All other LED = OFF If the device does not boot, and fails its self test or fails to perform initial load of the boot-

loader:

• Power LED = RED/FLASH

• ALL other LED = OFF If the device boots and then detects a failure: Power LED = GREEN/FLASH starting POST and then all LEDs will FLASH RED, including

Power LED.

Solid Green = Battery in place but not being used. Flashing Green = Battery charging.

Solid Red = Battery backup mechanism has a fault. Flashing Red = Battery needs to be replaced.

Solid Amber = Battery in use. Flashing Amber = Low battery.

Off = No battery or battery has no charge. Cycle between all colors = Battery conducting self-test.

Administrator’s Handbook

LED Action

Solid Green = Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Ethernet

Wireless

HomePNA

Broadband

1**, 2

Flickering Green = Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic. Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

Solid Green = Wi-Fi is powered. Flickering Green = Activity seen from devices connected via Wi-Fi. The flickering of the

light is synchronized to actual data traffic. Off = The device is not powered or no powered devices connected to the associated ports.

Solid Green = Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green = Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic. Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

Solid Green = Good broadband connection (i.e., good DSL Sync or Gigabit Ethernet ). Flashing Green = Attempting broadband connection (i.e., DSL attempting sync). Flashing Green & Red = If the broadband connection fails to be established for more than

three consecutive minutes the LED switches to Flashing Green when attempting or waiting to establish a broadband connection alternating with a five second steady Red. This pattern continues until the broadband connection is successfully established.

Flashing Red = No DSL signal on the line. This is only used when there is no signal, not dur-

ing times of temporary ‘no tone’ during the training sequence. Off = The device is not powered. ** Broadband 1 LED is also the Gigabit ethernet WAN LED when that is in play (and DSL is

not)

Service

Phone 1, 2

USB

Solid Green = IP connected (The device has a WAN IP address from DHCP or 802.1x

authentication and the broadband connection is up).

Flashing Green = Attempting PPP connection. Attempting IEEE 802.1X authentication or

attempting to obtain DHCP information.

Red = Device attempted to become IP connected and failed (no DHCP response, 802.1x

authentication failed, no IP address from IPCP, etc.). The Red state times out after two minutes and the Service indicator light returns to the Off state.

Off = The device is not powered or the broadband connection is not present.

Solid Green = The associated VoIP line has been registered with a SIP proxy server. Flashing Green = Indicates a telephone is off-hook on the associated VoIP line.

Off = VoIP not in use, line not registered or Gateway power off.

Solid Green = Powered device connected to the associated port (includes devices with

wake-on-LAN capability where a slight voltage is supplied to the Ethernet connection).

Flickering Green = Activity seen from devices associated with the port. The flickering of the

light is synchronized to actual data traffic. Off = The device is not powered, no cable or no powered devices connected to the associ-

ated ports.

Motorola® Gateway NVG589 Rear View

Power Jack

Reset button

RJ14 (FXS)

F-Connector (HPNA)

LED Action

Ethernet

1,2 3,4

Orange/Amber when a Gigabit Ethernet device is connected to each port.

Green when 10/100 Ethernet device is connected.

Flash for Ethernet traffic passing.

☛ NOTE:

The NVG589 supports two VoIP lines over one RJ11 VoIP port. In order to connect two phone lines the supplied inner/outer pair splitter adapters must be attached to the RJ11 VoIP port in order to terminate both lines. This is a special-purpose splitter. You must only use the inner/outer pair splitter adapters supplied by AT&T.

DSL (WAN)Ethernet (LAN)

Gigabit Ethernet (WAN)

USB

Administrator’s Handbook

Battery Installation (optional)

The optional backup battery is located in a compartment on the bottom of the unit. Installing the battery door requires some care.

☛ CAUTION –

Dispose of used battery promptly. Keep away from children. Do not disassemble and do not dispose of in ﬁre.

1. Note the tab on the bottom of the battery.

2. Insert the battery into the compartment on the bottom of the unit, as shown, and

press into place so that the battery contacts seat securely in the unit.

3. Then attach the compartment door. See “Battery Door Installation Instructions” on

page 17.

Battery Door Installation Instructions

1. Place NVG589 Unit on a table top as shown in FIGURE (1).

2. Place battery door at an angle, as shown, and slide toward edge of unit.

See FIGURE (2).

3. Rotate door in direction shown, see FIGURE (3), and snap closed.

4. Battery door installed. See FIGURE (4).

Administrator’s Handbook

Battery Door Removal Instructions

1. Place unit on table top as shown in FIGURE (1).

2. Using both hands, pull tabs in directions shown in FIGURE (2).

3. While still pulling the tabs, pull the battery door in the direction shown.

See FIGURE (3).

4. Remove battery door. See FIGURE (4).

Cradle Installation Instructions

1. Angle the NVG589 unit onto the rear of the cradle. See FIGURE (1).

2. Ensure that the NVG589 unit is latched to the rear of the cradle as shown in

FIGURE (2).

3. Once the rear is latched, rotate the NVG589 unit down into the cradle and press until

the snap is engaged. You should hear a “click” for positive engagement. See FIGURE (3).

4. Reverse sequence, by first pulling on the cradle, for removal.

Administrator’s Handbook

Set up the Motorola Gateway

Refer to your Quickstart Guide for instructions on how to connect your Motorola® gateway to your power source, PC or local area network, and your Internet access point, whether it is a dedicated DSL outlet or a DSL or cable

modem. Different Motorola Dynamic Addressing on your PC. Perform the following:

Microsoft Windows:

Step 1. Navigate to the TCP/IP Properties Control Panel.

a. Some Windows versions follow a path like this:

Gateway models are supplied for any of these connections. Be sure to enable

Start menu -> Settings ->

Control Panel -> Network (or Network and Dial-up Connections -> Local Area Connection -> Properties) -> TCP/IP [your_network_card] or Internet Protocol [TCP/IP] -> Properties

b. Some Windows versions follow a path like this:

Start menu -> Control Panel -> Network and Internet Connections -> Network Connections -> Local Area Connection -> Properties -> Internet Protocol [TCP/IP]

-> Properties

Then go to Step 2.

Step 2. Select Obtain an IP address automatically.

Step 3. Select Obtain DNS server address automatically, if available.

Step 4. Remove any previously configured Gateways, if available.

Step 5. OK the settings. Restart if prompted.

c. Windows Vista and Windows 7 obtain an IP address automatically by default. You may not need to configure it

at all.

To check, open the Networking Control Panel and select Internet Protocol Version 4 (TCP/IPv4). Click the Properties button.

The Internet Protocol Version 4 (TCP/IPv4) Properties window should appear as shown.

If not, select the radio buttons shown above, and click the OK button.

Administrator’s Handbook

Macintosh MacOS 8 or higher or Mac OS X:

Step 1. Access the TCP/IP or Network control panel.

a. MacOS follows a path like this:

Apple Menu -> Control Panels -> TCP/IP Control

Panel

b. Mac OS X follows a path like this:

Apple Menu -> System Preferences -> Network

Then go to Step 2.

Step 2. Select Built-in Ethernet

Step 3. Select Configure Using DHCP

Step 4. Close and Save, if prompted.

Proceed to “

Accessing the Web Management Interface” on page 23.

Accessing the Web Management Interface

1. Run your Web browser application, such as Firefox or Microsoft Internet Explorer,

from the computer connected to the Motorola

2. Enter http://192.168.1.254 in the Location text box.

While the Gateway is determining the Broadband network type, the following screen appears.

Gateway.

The Device Status Page appears.

Administrator’s Handbook

3. Check to make sure the Broadband and Service LEDs are lit GREEN to verify that

the connection to the Internet is active.

Congratulations! Your installation is complete.

You can now surf to your favorite Web sites by typing an URL in your browser’s location box or by selecting one of your favorite Internet bookmarks.

Broadband Network Redirect Pages

After a few minutes if the Broadband network cannot be determined, the following screen appears. Contact AT&T Customer care at the number shown for assistance.

If you click the work type, if you know it.

Continue button, the following screen appears. Here you can manually select the Broadband net-

Administrator’s Handbook

IP Diagnostics Page Redirect

In the event that your connection to the Internet fails, the Broadband LED will flash RED and you are redirected to the IP Diagnostics page.

Follow the on-screen troubleshooting suggestions.

For additional troubleshooting information, see “

When your connection is restored or the problem is resolved, the Broadband LED will turn GREEN.

Diagnostics” on page 80 and “Basic Troubleshooting” on page 89.

☛ Note:

For AT&T this function is enabled by default. See the CLI command “

enable [ off | on ]” on page 149.

Offline Troubleshooting

If the WAN is down, the following will be displayed at the top of the page.

set management lan-redirect

Device Status page

After you have performed the basic Easy Login configuration, any time you log in to your Motorola® Gateway you will access the Motorola

You access the Home Page by typing

Gateway Home Page.

http://192.168.1.254 in your Web browser’s location box.

Device Access Code

You may be required to provide your Device Access Code in order to access the web management configuration pages. The Device Access Code is unique to your device. It is printed on a label on the side of the Gateway.

Enter your Device Access Code and click the

Continue button.

Administrator’s Handbook

The Device Status Page appears.

The Device Status displays the following information in the center section:

Field Description

Broadband

Broadband Connection ‘Waiting for DSL’ is displayed while the Gateway is training. This

should change to ‘Up’ within two minutes. ‘Up’ is displayed when the ADSL line is synched and the session is established. ‘Down’ indicates inability to establish a connection; possible line failure.

Battery

Status Normal or Low Battery or Charging or Warning - No battery or bat-

tery has no charge or Warning: Battery backup mechanism has a fault.

Wireless

Status Your wireless signal may be ‘On’ or ‘Off’. Network ID (SSID) This is the name or ID that is displayed to a client scan. The default

SSID for the Gateway is attxxx where xxx is the last 3 digits of the serial number located on the side of the Gateway.

Authentication Type The type of wireless encryption security in use. May be Disabled,

WPA or WEP, Default Key or Manual.

Network Key Wireless network encryption key in use.

Coax to STB

Status Off or On.

Voice

Line 1 Indication of VoIP or other phone connection. Line 2 Indication of VoIP or other phone connection.

Some fields may or may not display, depending on your particular setup.

The

Diagnostics button will connect you to the Troubleshoot page. See “Diagnostics” on page 80.

The right-hand frame displays some links to commonly performed tasks for easy access.

◆ Go to AT&T online support for troubleshooting and repair »

This link will connect you to the IP Diagnostics page with help for troubleshooting and the AT&T Help Desk information. See “

◆ Modify your Wireless security or settings »

This link will connect you to the Wireless page. See “

◆ Restart your device »

This link will connect you to the Restart Device page. See “

IP Diagnostics Page Redirect” on page 26.

Wireless” on page 46.

Restart Device” on page 36.

Administrator’s Handbook

◆ Find a computer on your home network »

This link will connect you to the Device List page. See “

◆ Adjust ﬁrewall settings for gaming and applications »

This link will connect you to the NAT/Gaming page. See “

Device List” on page 32.

NAT/Gaming” on page 69.

+ 186 hidden pages