Touchstone®DG860
Data Gateway
User’s Guide
Get ready to experience the Internet’s express lane! Whether you’re checking out
streaming media, downloading new software, or checking your email, the Touchstone DG860 Data Gateway brings it all to you faster and more reliably with both
wired and wireless connectivity.
The Touchstone Data Gateway provides four Ethernet connections for use as the
hub of your home/office Local Area Network (LAN). The Touchstone Data Gateway
also provides 802.11b/g/n wireless connectivity for enhanced mobility and versatility.
Installation is simple and your cable company will provide assistance to you for any
special requirements. The links below provide more detailed instructions.
Safety Requirements
Getting Started
Installing and Connecting Your Data Gateway
Configuring Your Ethernet Connection
Using the Data Gateway
Troubleshooting
Glossary
Export Regulations
This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Admin istration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Adminis tration Regulation is prohibited.
Copyright © 2012 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data, and recom mendations in
this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this docu ment is proprietary to ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group. All other trademarks and reg istered trademarks are the property of their respective holders.
Protected under one or more of the following U.S. patents: 7,031,435; 7,100,011. Other patents pending.
ARSVD01444
Release 8 Standard 1.4 March 2012
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Safety Requirements
ARRIS Data Gateways comply with the applicable requirements for performance,
construction, labeling, and information when used as outlined below:
CAUTION
Risk of shock
Mains voltages inside this unit. No user serviceable parts inside. Refer
service to qualified personnel only!
• Do not use product near water (i.e. wet basement, bathtub, sink or near a
swimming pool, etc.), to avoid risk of electrocu tion.
• Do not use spray cleaners or aerosols on the gateway.
• The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.
• Avoid using and/or connecting the equipment during an electri cal storm, to
avoid risk of electrocution.
• Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition
source (i.e. heat registers, space heaters, fireplaces, etc.).
• Use only power supply and power cord included with the equip ment.
• Equipment should be installed near the power outlet and should be easily
accessible.
• The shield of the coaxial cable must be connected to earth (grounded) at the
entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical
Code) Article 820. In the European Union and in certain other countries,
CATV instal lation equipotential bonding requirements are specified in IEC
60728-11, Cable networks for television signals, sound signals and interac-
tive services, Part 11: Safety. This equipment is in tended to be installed in
accordance with the requirements of IEC 60728-11 for safe operation.
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If the equipment is to be installed in an area serviced by an IT power line
network, as is found in many areas of Norway, spe cial attention should be
given that the installation is in accor dance with IEC 60728-11, in particular
Annex B and Figure B.4.
• In areas of high surge events or poor grounding situations and areas prone
to lightning strikes, additional surge protection may be required (i.e.
PF11VNT3 from American Power Conver sion) on the AC, RF, and Ethernet
lines.
• When the Data Gateway is connected to a local computer through Ethernet
cables, the computer must be proper ly grounded to the building/residence
AC ground network. All plug-in cards within the computer must be properly
installed and grounded to the computer frame per the manufacturer’s specifications.
• Ensure proper ventillation. Position the Data Gateway so that air flows freely
around it and the ventillation holes on the unit are not blocked.
• Do not mount the Data Gateway on surfaces that are sensitive to heat
and/or which may be damaged by the heat generated by the modem, its
power supply, or other accessories.
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FCC Part 15
This equipment has been tested and found to comply with the requirements for a
Class B digital device under Part 15 of the Federal Communications Commission
(FCC) rules. These requirements are intended to provide reasonable protection
against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Warning: Changes or modifications to this equipment not expressly approved by
the party responsible for compliance could void the user’s authority to operate the
equipment.
RF Exposure
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body. This
transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
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Industry Canada Compliance
Under Industry Canada regulations, this radio transmitter may only operate using
an antenna of a type and maximum (or lesser) gain approved for the transmitter
by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference
that may cause undesired operation of the device.
For Mexico
The operation of this equipment is subject to the following two conditions: (1) This
equipment or device cannot cause harmful interference and (2) this equipment or
device must accept any interference, including interference that may cause some
unwanted operation of the equipment.
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European Compliance
This product complies with the provisions of the Electromagnetic Com patibility
(EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such,
this product bears the CE marking in accordance with the above applicable Directive(s).
A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc., 3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.
As indicated by this symbol, disposal of this prod uct is governed
by Directive 2002/96/EC of the European Parliament and of the
Council on waste electrical and electronic equipment (WEEE).
WEEE could potentially prove harmful to the environment; as
such, upon disposal of the Data Gateway the Directive requires
that this product must not be disposed as unsorted munic ipal
waste, but rather collected separately and dis posed of in accordance with local WEEE ordinances.
This product complies with directive 2002/95/EC of the European
Parliament and of the Council of 27 January 2003 on the restriction
of the use of certain hazardous substances (RoHS) in electrical and
electronic equip ment.
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Getting Started
About Your New Data Gateway
The Touchstone DG860 Data Gateway is DOCSIS compliant with the following features:
• Speed: much faster than dialup or ISDN service; up to eight times faster
than DOCSIS 2.0 cable modems.
• Convenience: supports Ethernet and 802.11b/g/n wireless connections; both
can be used simultaneously
• Compatibility: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable
company)
The DG860 provides:
• Wireless 802.11b/g/n connectivity
• Four Ethernet ports for connections to non-wireless devices
• DG860A: DOCSIS 3.0 compliant
What’s in the Box?
Make sure you have the following items before proceeding. Call your cable company
for assistance if anything is missing.
• Data Gateway
• Power Cord
• Wall-Mounting Template and Instructions
• Quick Installation Guide
• Ethernet Cable
• Mini CD-ROM (80mm)
Note: An adapter is required for slot-loading drives. Adapter is not included.
• End User License Agreement
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What’s on the CD?
The CD provides the following items:
• Quick Install Guide
• User’s Guide
Items You Need
If you are installing the Data Gateway yourself, make sure you have the follow ing
items on hand before continuing:
Coax Cable
• Data Gateway package: see What’s in the Box?
package.
• Coaxial cable (coax): as shown in the image to the left, this is a round
cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics
retailer and many discount stores; make sure it has connectors on both
ends. There are two types of connectors, slip-on and screw-on; the screwon connectors are best for use with your Data Gateway. The coax should be
long enough to reach from your Data Gateway to the nearest cable outlet.
Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway.
• Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from
any electronics retailer and most discount stores; you may also need a short
piece of coax cable (with connectors); use it to connect the splitter to the
cable outlet and then connect the Data Gateway and TV to the splitter.
Note: A splitter effectively cuts the signal in half and sends each half to its
two outputs. Using several splitters in a line may deteriorate the quality of
your television, telephone, and/or internet connection.
• Wall-mount hardware (optional): if you want to wall-mount your Data
Gateway, you need to obtain two drywall anchors or wood screws. See the
Wall-Mount Template and Instructions for more details.
for a list of items in the
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• Information packet: your cable company should furnish you with a packet
containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
Getting Service
Before trying to use your new Data Gateway, contact your local cable company to
establish an Internet account. When you call, have the fol lowing information ready:
• the Data Gateway serial number and cable MAC addresses of the unit
(printed on a sticker on the bottom of the Data Gateway)
• the model number of the Data Gateway
If the Data Gateway was provided by your cable company, they already have the
required information.
In addition, you should ask your cable company the following questions:
• Do you have any special system requirements or files that I need to download after I am connected?
• When can I start using my Data Gateway?
• Do I need a user ID or password to access the Internet or my e-mail?
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System Requirements
The Touchstone Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your
system for details on enabling and configuring networking.
To use the Data Gateway, you need DOCSIS high-speed Internet service from your
cable company.
Recommended Hardware
The following hardware configuration is recommended. Computers not meeting this
configuration can still work with the DG860, but may not be able to make maximum
use of DG860 throughput.
• CPU: P4, 3GHz or faster
• RAM: 1GB or greater
• Hard drive: 7200 RPM or faster
• Ethernet: Gig-E (1000BaseT)
Windows
Windows XP, Windows Vista, or Windows 7. A supported Ethernet or wireless LAN
connection must be available.
MacOS
System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported
Ethernet or wireless LAN connection must be available.
Linux/other Unix
Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported
Ethernet or wireless LAN connection must be available.
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About this Manual
This manual covers all of the different DG860 models. Your model may not have all
of the capabilities outlined in this manual. To determine which model you have,
check the model number. The model number is on the label affixed to the Data
Gateway. See the illustration at the left.
What About Security?
Having a high-speed, always-on connection to the Internet requires a certain
amount of responsibility to other Internet users—including the need to maintain a
reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:
• Keep your operating system updated with the latest security patches. Run
the system update utility at least weekly.
• Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent
through chat rooms, whenever possible.
Model Number
• Install a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Data Gateway. Besides certain vulnerability problems, most cable companies prohibit run ning
servers on consumer-level accounts and may suspend your account for violating your terms of service.
• Use the cable company’s mail servers for sending email.
software unless you are certain that it is not open for
Security
Label
• Avoid using proxy
abuse by other Internet users (some are shipped open by default). Criminals can take advantage of open proxies to hide their identity when breaking into other computers or sending spam. If you have an open proxy, your
ca ble company may suspend your account to protect the rest of the network.
• The DG860 ships with wireless LAN security set by default (for the same
reasons that you should run only secured proxies). See the security label on
your product (shown on image at the left) for the factory security settings.
If you need to modify the default wireless security settings, see Configuring
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Your Wireless Connection.
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Ethernet or Wireless?
There are two ways to connect your computer (or other equipment) to the Data
Gateway. The following will help you decide which is best for you:
Ethernet
Ethernet is a standard method of connecting two or more computers into a Local
Area Network (LAN). You can use the Ethernet connection if your computer has
built-in Ethernet hardware.
Note: To connect more than four computers to the DG860 through the Ether-
net ports, you need an Ethernet hub (available at computer retail ers).
The Data Gateway package comes with one 6-foot (1.9m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway di rectly to a
computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e
(CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (GigE), not regular CAT5 cable.
Wireless
Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the
DG860 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.
Note: You can use the wireless connection if your computer has a built-in or af-
termarket wireless card. To learn more about which wireless hardware
works best with your com puter, see your computer dealer.
Both
If you have two or more computers, you can use Ethernet for up to four devices and
wireless for the others. To connect five or more computers to the Ethernet ports,
you will need an Ethernet hub (available at computer retailers.)
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Installing and Connecting Your Data Gateway
Before you start, make sure that:
• You have contacted your cable company and verified that they provide data
service using standard DOCSIS technology.
• You have all the items you need
• Cable and power outlets are available near the computer. If a cable outlet is
not conveniently located, your cable company can install a new one.
If you have ordered service, your cable company should configure the Data Gateway automatically. You need only follow the instructions in this section to install
and connect the Data Gateway.
.
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A
ECA
G
DG860 Front Panel
The front of the DG860 Data Gateway has the following indicators:
A Secure: indicates Wireless Protected Setup (WPS) is active.
B WiFi: indicates the status of the wireless LAN.
C Ethernet: indicates Ethernet connectivity between the Data Gateway and
computers.
D Online: indicates internet data transmission status.
E US: indicates upstream connectivity.
B
D F
F DS: indicates downstream connectivity.
G Power: indicates whether AC power is available to the unit.
CB
D
E
DG860 Rear Panel
The DG860 rear panel has the following connectors and controls:
A WPS button: begins associating the Data Gateway with a wireless device.
B Reset button: resets the Data Gateway as if you power cycled the unit. Use
a pointed non-metallic object to press this button.
C Ethernet (1 - 4): connectors for use with a computer LAN port.
D Cable: connector for the coaxial cable.
E Power: connector for the power cord.
I Power Switch: (DG860S only) power On/Off switch.
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Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your
Data Gateway:
• Is an AC outlet available nearby? For best results, the outlet should not be
switched and should be close enough to the Data Gateway that exten sion
cords are not required.
• Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates
(re duces) the signal available to the Data Gateway. A large number of splitters can slow down the Internet connection.
• If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateway’s location and those devices?
• If you want to mount the Data Gateway on a wall, does the location pro vide
a solid surface for secure attachment? For best results when mounting the
Data Gateway on drywall, position the Data Gateway so at least one of the
screws are fastened to a stud. This may prevent the Data Gateway from
pulling out of the wall in the future.
• If you want to install the Data Gateway on a desktop, is there enough space
on either side to keep the vents clear? Blocking the vents may cause overheating.
• How close are your wireless devices? The Data Gateway wireless con nection
range is typically 100–200 feet (30m–65m). A number of factors can affect
connection range, as described below.
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Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Increases range: • Raising the unit above the devices (for example, in-
stalling the Data Gateway in the upper floor of a multistory dwelling)
Decreases range: • Lowering the unit below the devices (for example, in-
stalling the Data Gateway in a basement)
• Metal or concrete walls between the Data Gateway and
other devices
• Large metal appliances, aquariums, or metal cabinets
between the Data Gateway and other devices
• Interference and RF noise (2.4 GHz wireless phones,
microwave ovens, or other wireless networks)
Note: Note that decreasing the range of your wireless network may be bene-
ficial, as long as the decreased range is sufficient for your needs. By limiting your network’s range, you reduce interference with other networks
and make it harder for unwant ed users to find and connect to your network.
Note: Setting the trasmit power level to High increases the range. Setting it
to Medium or Low decreases the range proportionately.
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Mounting the Data Gateway
You can either mount the Data Gateway on a wall or place it on a desktop. For
wall-mount applications, you can mount the Data Gateway with the indicators
facing upward (vertical) or to the side (horizontal).
Tools and Materials
Step 1
Step 3
Step 2
Step 4
For wall-mounted installations, make sure you have the following tools and materials before proceeding:
• for mounting on drywall: Two 1/4” (6mm) drywall anchors (not included),
two #6 x 1.5” (38.1 mm) self-tapping panhead screws (not included), and
a drill with 1/4” (6mm) bit (not included)
• for mounting on plywood or studs: two #6 x 1.5” (38.1 mm) self-tapping
panhead wood screws (not included)
• screwdriver (flat-blade or Phillips, depending on what kind of screws you
use)
• wall-mount template (included)
• transparent tape: for temporarily securing the mounting template to the wall
(not included)
Location
Always position the Data Gateway:
• within reach of an AC outlet. The power cord must reach the outlet without
stretching and without adding extension cords.
• near a cable outlet (to avoid long cable runs).
Instructions
Wall-mounting instructions
Note: When mounting the Data Gateway on drywall, try to position the Data
Gateway so at least one of the screws is fastened to a stud. This may
prevent the Data Gateway from pulling out of the wall in the future. To
prevent overheating of the Data Gateway, do not block the ventilation
holes on the sides of the unit.
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1 Position the mounting template on the surface where you intend to mount
the Data Gateway and secure in place with transparent tape.
2 Drill holes through the template in the specified locations for the mounting
screws. After drilling holes, remove the template from the surface.
3 If using drywall anchors, set them into the wall. Then, drive the screws into
the wall leaving a gap of about 1/8” (3 mm) between the screw head and
the wall. If not using anchors, just drive the screws.
4 Orient the Data Gateway with the indicator lights facing up or right, as de-
sired. Slip both mounting slots (in the back of the Data Gateway) over the
screws, then slide the case down until the narrow end of the keyhole slot
contacts the screw shaft.
5 Proceed to Connecting the Data Gateway
Desktop mounting instructions
1 Position the Data Gateway so that:
• air flows freely around it
• the back faces the nearest wall
• it will not fall to the floor if bumped or moved
• the ventilation holes on the side of the unit are not blocked.
2 Proceed to Connecting the Data Gateway
.
.
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Connecting the Data Gateway
A
CB
D
E
1 Connect one end of the coax cable to the cable outlet or splitter, and the
other end to the Data Gateway’s Cable connector (D). Tighten the con nections by hand, then tighten an additional 1/8 turn with a wrench.
Note: For best performance, use high-quality coax cable and minimize or
eliminate splitters between the cable jack and the Data Gateway.
2 Insert the plug from the power cord into the Power connector on the back
of the Data Gateway (E) and insert the power cord into a convenient AC
outlet.
The Power light on the front of the Data Gateway lights up, then flashes
once (refer to the LED tables shown in Using the Data Gateway). See Trou
-
bleshooting if the Power light does not turn on.
3 Connect one end of the Ethernet cable to any Ethernet port on the back of
the Data Gateway, (C) and the other end to the Ethernet port on a computer, hub, or broadband router.
Note: If you are connecting to a computer, use the Ethernet cable included
in the Data Gateway package.
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Security
Label
Configuring Your Wireless Connection
The DG860 ships with wireless LAN security set by default. See the security label
on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN.
Note: You must set up your computer and other client devices to work
with the security settings on the DG860. Refer to the documentation for your client device for instructions on setting security.
On most computer systems you only need to select the network
name (SSID) device and enter the encryption key. If your computer or client device supports WiFi Alliance WPS (Wireless Protected Setup), activate WPS on your computer or client device
and the DG860 simultaneously to easily set up your system security.
If you need to modify the Data Gateway’s default wireless security settings, or if you
want to configure any other wireless LAN settings, refer to the following instructions.
Accessing the Configuration Interface
Follow these steps to access the configuration interface. You should have already set
up the DG860 as described in Installing and Connecting Your Data Gateway
1 a) If security has been properly set up on your computer to access the wire-
less LAN on the DG860, use the connection utility for your operating system
to connect to the wireless LAN using its network name (SSID), as shown on
the security label.
.
b) If you cannot access the wireless LAN, you must first establish a wired
Ethernet connection between your computer and the DG860.
2 In your web browser, open the page http://192.168.0.1/ to access the
wireless router setup.
The Login screen displays.
Note: The default user name is “admin”. The default password is “password”, in lower case letters.
3 Enter the user name and password and click the Apply button to log in.
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The System Basic Setup screen displays.
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4 Use the online help information to set configuration parameters as required.
Note: Most configuration parameters that you may want to set can be accessed
on the System Basic Setup screen, including the security mode and setting a system password.
Setting Parental Controls
The Parental Control feature allows you to block specified keywords and web sites
from being accessed and also to specify trusted computers in the network.
Trusted computers are not affected by the parental control settings.
Follow these steps to set up your Parental Controls:
1 Access and log into the wireless configuration interface as explained in
Accessing the Configuration Interface
2 Click the Firewall tab and then click Parental Controls in the side menu
to display the Parental Controls screen.
3 Check the Enable Parental Controls checkbox and click the Apply button.
.
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4 Configure any or all of the following parental controls:
Trusted MAC Addresses:
Finding the MAC Address of a Computer
Use the operating system of your computer to find its
MAC address, as follows:
Windows: from the Start menu, find and select the
Control Panel. Double-click Network Connections
(Windows XP), or Network & Sharing Center (Windows Vista or Windows 7). Then double-click either
“Wireless Network Connection” for a wireless connection,
or “Local Area Connection” for an Ethernet connection.
Next click the Details button (Windows Vista or Windows
7), or click the Support tab and then the Details button
(Windows XP). The “Physical Address” line shows the
MAC address.
MacOS X: open System Preferences and click the Network icon. To find the Ethernet MAC address, select
Built-in Ethernet from the Show drop-down, then click
the Ethernet tab. The “Ethernet ID” field shows the MAC
address. To find the wireless MAC address, select Air-
port from the Show drop-down, then click the Airport
tab. The “Airport ID” field shows the MAC address.
Linux: open a shell window and type /sbin/ifconfig
(and press Enter). The wireless interface is eth1 (unless
there is no Ethernet adapter, in which case the interface
is eth0).
Enter the MAC addresses of any “trusted” computers on the network and
click the Apply button. You can add two trusted computers. Once added,
these trusted computers will not be affected by the parental control settings.
For example, you may want the computers of the father and mother to be
trusted, while the childrens’ computers have parental controls in effect.
Note: Refer to the “Finding the MAC Address of a Computer” sidebar for information on determining the MAC address of your computer.
Keyword and Web Site Filtering:
You can add a list of keywords and web sites that you want to block. To add
a keyword or web site to the list, click the respective Add button. To delete
a keyword or web site from the list, first click its check box and then click
the Delete button.
Add Keyword Filter Add Web Site Filter
Adding a Keyword or Web Site Filter
a) Enter the keyword in the Keyword field or web site URL address in the
Web Site field.
b) Set the start day and end day for the blocked access. (Sun until Sun in-
dicates all week, or just click the All Week checkbox.)
c) Set the start time and end time during the specified days (24-hour
clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.)
d) Click the Add Keyword Filter or Add Web Site Filter button respec-
tively. Then click the Apply button.
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Ethernet
Configuration Usage Troubleshooting Glossary
Configuring Your Ethernet Connection
If your computer is equipped with a LAN card providing an Ethernet connection,
you may have to configure your computer’s TCP/IP settings. The steps that follow
will guide you through setting your computer’s TCP/IP settings to work with the
Data Gateway.
Requirements
Make sure you have the following before attempting to configure your Ethernet connection:
• Computer with Ethernet interface
• Ethernet cable (supplied)
• IP address, subnet, gateway, and DNS information for installations not using
DHCP
How to use this chapter
The following list shows the procedures for modifying the TCP/IP settings on the
computer. The procedure is slightly different depending on the operating system
that you are using. Please ensure you are using the correct steps for the operating
system on your computer. Follow the links below for instructions to configure your
Ethernet connection on your operating system.
• TCP/IP Configuration for Windows XP
• TCP/IP Configuration for Windows 7
• TCP/IP Configuration for MacOS X
Note: For Windows Vista, use the Windows 7 procedure. They are very simi-
lar.
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TCP/IP Configuration for Windows XP
Follow these steps to configure the Ethernet interface on a Windows XP operating
system.
TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6
is not installed or enabled by default in Windows XP. If your cable
provider requires TCP/IPv6 you must first install and enable it on your
Windows XP system. Refer to Microsoft support materials on Windows
XP for installation instructions. Once installed and enabled, follow this
same configuration example, but select TCP/IPv6 at the appropriate
step.
Note: Dialog boxes shown on your computer may differ slightly from those
shown in this procedure.
1 From the computer, select Start > Settings > Control Panel and double-
click Network Connections in the Control Panel.
The Network Connection window displays a list of LAN connections and associated network adapters.
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Configuration Usage Troubleshooting Glossary
2 Double-click the local area connection to be used for your device’s network
connection.
The Local Area Connection Status widow displays.
3 Click Properties.
4 Select TCP/IP by clicking it one time. Then click Properties.
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Configuration Usage Troubleshooting Glossary
5 Click the General tab. Then click Obtain an IP address automatically
and click OK.
6 Click OK to accept the new settings, and OK again to close the Properties
window.
7 You may have to restart your computer in order for your computer to obtain
a new IP address from the network.
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Configuration Usage Troubleshooting Glossary
TCP/IP Configuration for Windows 7
Follow these steps to configure the Ethernet interface on a Windows 7 operating
system.
1 Open the Windows 7 Control Panel.
2 Click Network and Internet.
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3 Click Network and Sharing Center.
4 Click Local Area Connection to open the Status window.
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5 Click Properties to open the Properties window.
TCP/IPv4 Selected TCP/IPv6 Selected
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6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to
configure TCP/IPv4.
Note: If your cable provider requires TCP/IP version 6, select Internet Pro-
tocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6.
The TCP/IP properties window for the version you selected displays.
TCP/IPv4 Properties TCP/IPv6 Properties
7 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati-
cally and Obtain DNS server address automatically, unless instructed
otherwise by your cable provider.
8 Click OK to accept the new settings and close the Properties window. Then
click Close to back out of the remaining setup screens.
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TCP/IP Configuration for MacOS X
Follow these steps to configure the Ethernet interface on a MacOS X operating system.
1 Open System Preferences, either by choosing System Preferences from the
Apple menu or by clicking the System Preferences icon in the dock.
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2 Click the Network icon.
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3 Choose Automatic from the Location drop-down menu, and Built-in Eth-
ernet from the Show menu.
4 Choose the TCP/IP tab, if necessary.
If you are using TCP/IPv4, go to step 5.
If your cable provider requires TCP/IPv6, go to step 8.
5 Choose Using DHCP from the Configure IPv4 menu.
6 If necessary, click the Renew DHCP Lease button.
7 Close the System Properties application.
TCP/IPv4 configuration is completed.
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8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre-
vious window.
9 Choose Automatically from the Configure IPv6 drop-down menu and click
OK.
10 Close the System Properties application.
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Using the Data Gateway
This chapter describes the controls and features available on the Touchstone Data
Gateway, and covers basic troubleshooting procedures.
• Setting up Your Computer to Use the Data Gateway
• Indicator Lights for the DG860
• Using the Reset Button
Setting up Your Computer to Use the Data Gateway
Follow the instructions in the information packet supplied by your cable company.
Contact your cable company if you need help setting up your computer.
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DG860
Power
Ethernet
DS
Online
WiFi
Secure
US
Safety
Power
DS
US
Online
Ethernet
WiFi
Secure
Getting
Started Installation
Ethernet
Configuration Usage Troubleshooting Glossary
Indicator Lights for the DG860
The Touchstone Data Gateway has nine LED indicator lights to assist in trouble shooting.
Patterns: Normal Operation (LAN)
The following table shows light patterns for the Ethernet and wireless LANs during
normal operation.
Mode Ethernet WiFi
On = Computer
Connected
AC Power
Off = Computer
not connected
Flash = Com-
puter Activity
No AC Power Off Off
On = WiFi
Enabled
Off = WiFi
Disabled
Flash =
Computer Activity
Firmware Upgrade (normal operation) (normal operation)
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Patterns: Normal Operation (WAN)
The following table shows light patterns during normal operation.
Mode Power DS US Online
AC Power
Good
No AC
Power
Firmware
Upgrade
Yellow1=
Connected to
the Internet
(high speed)
1
=
On
Green
Connected to
the Internet
(ultra-high
speed)
Flash = Not
connected to
the Internet
Off Off Off Off
On Flash Flash On
Yellow1=
Connected to
the Internet
(high speed)
Green
1
=
Connected to
the Internet
(ultra-high
speed)
Flash = Not
connected to
the Internet
On =
Internet
available
Off =
Internet not
available
Note 1: Your cable company may configure the Data Gateway to always display
the DS and US indicators in green regardless of the connection speed or
swap the meaning (speed indication) of yellow and green.
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Patterns: Startup Sequence
The following tables show the Data Gateway light patterns during the startup sequence.
DS US Online Description
Flash Off Off Downstream search
On Flash Off Downstream found; upstream search
Downstream and Upstream found;
On On Flash
retrieving setup information from
cable operator
On On On Ready for service
Note: The DS and US indicators flash yellow during startup, and turn green if
the Data Gateway establishes an ultra-high speed connection. For some
cable companies these colors may be reversed.
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Reset
Ethernet
10/100/1000
Cable
2
1
4
3
Getting
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Ethernet
Configuration Usage Troubleshooting Glossary
Reset
Button
Using the Reset Button
Use the Reset button, on the back of the Data Gateway, to reset the modem and
perform initialization as if you power cycled the unit. You may need to reset the
Data Gateway if you are having problems connecting to the Internet. Using this
button will be rare.
Use a pointed non-metallic object to press this button. The photo to the left shows
the location of the Reset button. The Reset button is recessed to prevent accidental resets.
The diagram on the left shows the location of the reset button.
Resetting the Router to Factory Defaults
To reset the router to factory defaults, press and hold the Reset but ton on the back
of the Data Gateway for more than fifteen seconds. This restores the wireless setup
configuration and router configuration parameters to the factory defaults. You may
need to do this if a misconfiguration has locked out all access.
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Troubleshooting
The Data Gateway is plugged in, but the Power light is off.
Check all power connections. Is the power cord plugged in firmly at both
ends?
If you plugged the power cord into a power strip, make sure the strip is
switched on.
Avoid using an outlet controlled by a wall switch, if possible.
Finally, check the fuse or circuit breaker panel.
I’m not getting on the Internet (all connections).
It may take over 30 minutes to establish a connection the first time you
power up your Data Gateway, especially when many people are online.
Always leave your Data Gateway plugged into AC power and connected to
the cable system.
Check the front panel lights:
• The Power and Online lights should be on.
• If the Power light blinks for more than 30 minutes, call your cable
company for assistance.
Check your cable connections. Connectors should be tight. The coax cable
should not be pinched, kinked, or bent sharply—any of these can cause a
break or short in the cable (you may have to replace the cable). If you have
one or more splitters between the Data Gateway and CATV outlet, remove
the splitters and connect the Data Gateway directly to the outlet.
Proceed to the Ethernet or wireless solutions (next page) if necessary.
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I’m not getting on the Internet. (Ethernet)
If you are using a hub, is the hub turned on?
Are you using the right type of Ethernet
cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a
hub.
Press the Reset button on the back of the Data Gateway.
A misconfiguration could lock out all access to the Data Gateway router. If
you think this has happened, see Resetting the Router to Factory Defaults
I’m not getting on the Internet. (Wireless)
Check the indicator lights (see Using the Data Gateway
) — the WiFi light
should be on.
Does your connection utility discover your wireless LAN? If you turned off
“Broadcast SSID” you need to manually enter the name of your wireless LAN
in the connection utility.
Change your security mode to “WEP” or “disabled”. If you use “disabled,”
enable one of the other security modes as soon as you find the problem.
A misconfiguration could lock out all access to the Data Gateway router. If
you think this has happened, see Resetting the Router to Factory Defaults
My wireless Internet connection stops working sometimes.
This is usually caused by interference — two common sources are 2.4GHz
“remote” telephones and microwave ovens. If you cannot remove the interfering product, try using a different channel or setting Protected Mode.
.
.
I can get on the Internet, but everything is slow.
If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few
minutes and try again. Usage during peak hours may also affect the con nection speed.
Other communications on the LAN, or interference with wireless connections, may slow down your connection.
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Glossary
The following is a list of common cable and networking terms.
Category 5e (Cat5e)
A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.
Coaxial cable (coax)
A thin wire, used to connect your television and Data Gateway to the cable
TV system. You can buy coax from any electronics retailer and many discount stores.
CPE
Customer Premise Equipment. This is the equipment that is plugged in to the
Data Gateway; typically a computer or hub.
Cross-over
An Ethernet cable used to connect two hubs (or a hub and a cable modem)
together. Also, some Ethernet hubs may have built-in cross-over on one or
more ports (which eliminates the need for a cross-over cable).
DHCP
Dynamic Host Configuration Protocol. An IP protocol used to provide an IP
address and location of services (such as DNS and TFTP) needed by a device connecting to the network. DHCP allows the cable company to con figure
your computer’s networking software for you.
DNS
Domain Name Service (Server). An IP service that associates a domain
name (such as www.example.com) with an IP address.
Downstream
In an HFC network, the direction from the head-end to the subscriber. Some
older cable documentation may refer to this as the forward path.
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DOCSIS
Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network.
EMTA
Embedded Multimedia Terminal Adapter. An MTA device that is integrated
with a cable modem.
Ethernet
A standard method of connecting two or more computers into a Local Area
Network (LAN).
EuroDOCSIS
The European version of DOCSIS.
Event
An informational message used for monitoring network status.
F-connector
The type of connector used on coax cable. There are two common types of
F-connector, slip-on and screw-on. Use coax with screw-on connectors for
connecting your Data Gateway.
Firewall
A hardware or software device that prevents unauthorized access to a private network from the Internet. The DG860 provides a built-in firewall.
Gateway
The device, usually a router, that connects devices on a given IP subnet to
other IP subnets.
Headend
The “central office” in an HFC network. The headend houses both video and
data equipment. In larger cable networks, a “master” headend often feeds
several “remote” headends to provide distributed services.
HTTP
HyperText Transfer Protocol.
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Hub
A box with several Ethernet connectors. Ethernet hubs provide a common
point of contact for all connected devices.
IP address
A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet.
LAN
Local Area Network. A network that allows computers in a single location
(such as a building) to communicate with one another.
LED
Light Emitting Diode. A semi-conductor diode that emits light when current
is passed through it.
MAC address
A number that uniquely identifies any device connected to a network. Your
cable company uses your Data Gateway’s MAC address to authorize access
to the Internet. The MAC address is printed on a label on the bottom of your
Data Gateway.
Protocol
A set of rules and formats that determines the communication behavior of
network entities at a given layer.
Proxy
A device or program that stands in between a server (for example, a web
site) and a client (your browser), providing a way to relieve some of the
burden from the server. For example, your cable company may have a web
proxy that keeps copies of popular web pages; the proxy can send you those
pages instead of fetching them directly from the web site, resulting in faster
page loading and less network congestion.
RF
Abbreviation for Radio Frequency. Some literature refers to coax as “RF
cable” and the connectors as “RF connectors.”
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RJ-45
A standard 8-conductor modular connector, commonly used on Ethernet
cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector.
Splitter
A small box with three cable connectors: one input and two outputs. You
may need a splitter if you have a TV already connected to the cable outlet
that you want to use for your Data Gateway. You can buy a splitter from any
electronics retailer and most discount stores.
SSID
Service Set IDentifier, a string of text (up to 32 characters long) that
uniquely identifies a wireless LAN.
Switched outlet
A power outlet that may be turned on and off using a wall switch. Usually
intended for lamps. Avoid plugging your computer or Data Gateway into a
switched outlet to avoid disruptions.
TCP/IP
Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks.
TDMA
Time Division Multiple Access. A method used by DOCSIS-compliant cable
modems for sending upstream data with minimal interference.
Upstream
The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
WEP
Wired Equivalent Privacy, a common standard for encrypting data sent over
a wireless LAN.
WPA
Wi-fi Protected Access, a standard for encrypting data sent over a wireless
LAN. WPA offers improved security over WEP.
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Touchstone® DG860 Data Gateway User’s Guide
Export Regulations
Safety Requirements
FCC Part 15
RF Exposure
Industry Canada Compliance
For Mexico
European Compliance
Getting Started
About Your New Data Gateway
What’s in the Box?
What’s on the CD?
Items You Need
Getting Service
System Requirements
Recommended Hardware
Windows
MacOS
Linux/other Unix
About this Manual
What About Security?
Ethernet or Wireless?
Wireless
Both
Installing and Connecting Your Data Gateway
DG860 Front Panel
DG860 Rear Panel
Selecting an Installation Location
Factors Affecting Wireless Range
Mounting the Data Gateway
Tools and Materials
Location
Instructions
Wall-mounting instructions
Desktop mounting instructions
Connecting the Data Gateway
Configuring Your Wireless Connection
Accessing the Configuration Interface
Setting Parental Controls
Configuring Your Ethernet Connection
Requirements
How to use this chapter
TCP/IP Configuration for Windows XP
TCP/IP Configuration for Windows 7
TCP/IP Configuration for MacOS X
Using the Data Gateway
Setting up Your Computer to Use the Data Gateway
Indicator Lights for the DG860
Patterns: Normal Operation (LAN)
Patterns: Normal Operation (WAN)
Patterns: Startup Sequence
Using the Reset Button
Resetting the Router to Factory Defaults
Troubleshooting
Glossary
Touchstone®
DG860 Data Gateway
User’s Guide
Copyright © 2012 ARRIS. All rights reserved.
The information in this document is subject to change without notice. The statements, configurations, technical data,
and recom mendations in this document are believed to be
accurate and reliable, but are presented without express
or implied warranty. Users must take full responsibility for
their applications of any products specified in this document. The information in this docu ment is proprietary to
ARRIS.
ARRIS, Touchstone, and the ARRIS logo are trademarks or
registered trademarks of ARRIS Group. All other trademarks and reg istered trademarks are the property of their
respective holders.
Protected under one or more of the following U.S. patents:
7,031,435; 7,100,011. Other patents pending.
ARSVD01444
Release 8 Standard 1.4 March 2012
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