ARRIS DCX700 Quick Start Guide [en, es, fr]
DCX700
HD Set-top
Quick Start Guide
Before You Begin
Introduction
Congratulations on receiving a Motorola DCX700 HD Set-top. This document will help you set up your DCX700 Set-top to quickly get it up and
running.
READ THIS FIRST
1. Determine if you are connecting to a:
High-Definition TV (HDTV) or
monitor
Standard-Definition TV Connect the composite video output using a composite video (RCA phono) cable.
2. Determine if you are connecting the audio to a home theater receiver or directly to the TV:
For an HDMI or IEEE-1394 video connection, no additional audio connections to the TV are required.•
For a DVI video connection, additional audio connections to the TV are required.•
If the receiver or TV has a digital audio (S/PDIF) input, use the Optical Audio (S/PDIF) output. Otherwise, use the left and right (RCA •
phono) audio outputs.
3. Locate the cabling diagram(s) that best match the configuration.
4. Connect the audio and video cables in a manner matching that diagram.
5. Connect the Cable In terminal to the coaxial cable wall outlet.
6. Connect the power cord to the set-top and the AC wall outlet.
7. Perform the operational check for the remote control.
8. Optimize the high-definition settings.
Additional information for adjusting user settings
The DCX700 User Settings menu allows you to adjust the video, audio, and closed captioning configuration of the set-top.
With the set-top in the power on state, use the DCX700 remote to access the User Settings Menu by pressing Power followed by Menu (within
two seconds).
For more detailed instructions on changing the set-top configuration through the User Settings menu, please refer to the DCX700 User Guide
available online at http://motorola.com/homevideo/support.
Use the HDMI, component video (YPbPr), or IEEE-1394 outputs. No other video connection supports HDTV.
If the TV has no HDMI input but does have a DVI input, connect a DVI-to-HDMI adapter or cable to the HDMI
out connector on the DCX set-top and the DVI input connector on the TV.
DCX700 Quick Start Guide 1
Before You Begin
POWER
LAN REC
DATA
DCX700M-
12345
1
2
3
L
IEEE 1394
Y
Pb
Pr
VIDEO
CABLE IN
R
AUDIO
DIGITAL
AUDIO
OUT
EXT IR IN/
SERIAL
POWER
+5VDC
61345278910
Front Panel
The front panel provides Power, Data, Home LAN, and Recording indicators, and a USB 2.0 Host Type A port. The USB connector requires the
support of application software.
1 Power — Illuminates to indicate the power is on
Data — Dual function LED
2
• Flashes once per second to indicate unit is powering on
• Flashes once per second to indicate unit is provisioning
LAN — Illuminates to indicate one or more set-top boxes are detected on
3
the home network
4 REC — Unit is in record mode on a home network device (DCX700-M only)
5 USB* 2.0 — High-Speed peripheral device connection
*Feature is dependent upon application support
Rear Panel
The rear panel contains a power input; connectors for video, audio, and RF cabling; data output; and data interface connectors. Some
connectors are not enabled and require the support of application software.
1 Cable In — Connects to the signal from your service provider
2 YPbPr — Component video output (HDTV)
HDMI™ — High-Denition TV (HDTV) connector
3
(Provides Dolby® Digital Plus (7.1) audio)
4 Video — Composite Video (SDTV) output
5 Audio — Composite Audio L/R outputs
6 Digital Audio (optical) — Provides Dolby® Digital 5.1 audio or PCM output
7 Ethernet* — Network connection
8 Ext IR Input — Connects to a remote control set-top accessory cable
9 IEEE-1394 — Audio and HDTV video device connection (US models only)
10 Power connector
*Feature is dependent upon application support
2DCX700 Quick Start Guide
Connecting Your Device
Cabling to an HDTV for Video
For the best possible HDTV video quality:
1. If the TV has an HDMI input, connect it to the
DCX700 HDMI output. If the TV has a DVI input,
connect it to the DCX700 HDMI output using an
HDMI-to-DVI converter cable or adapter.
2. If the TV has neither an HDMI nor a DVI input but has
an IEEE-1394 input, connect it to the DCX700 IEEE1394 output.
If you use IEEE-1394, on-screen graphics do not
display. Otherwise, use the component video (Y, Pb,
and Pr) connectors.
L/R Audio connection or digital audio S/PDIF
connection is required for sound with DVI and
component video.
Note: Be sure to match up each signal to the same
connection on the TV. Otherwise, the colors will not
appear correctly on your TV.
DCX700 Quick Start Guide
Note: Because HDMI provides both video and audio output, no
additional audio connections to the TV are required.
3
Connecting Your Device
Cabling to an HDTV for Audio
DCX700 Quick Start Guide
4
Connecting Your Device
Cabling to an HDTV and an A/V Receiver for Video
Note: If the A/V receiver includes
an HDMI input and output, the
DCX700 HDMI output can be
connected directly to the A/V
receiver’s input and the A/V
receiver’s HDMI output directly
to the TV. Because HDMI
provides both video and audio
output, no additional audio
connections to the A/V Receiver
and TV are required.
DCX700 Quick Start Guide
5
Connecting Your Device
Cabling to an HDTV and an A/V Receiver for Audio
Note: If the A/V receiver includes
an HDMI input and output, the
DCX700 HDMI output can be
connected directly to the A/V
receiver’s input and the A/V
receiver’s HDMI output directly
to the TV. Because HDMI
provides both video and audio
output, no additional audio
connections to the A/V Receiver
and TV are required.
DCX700 Quick Start Guide
6
Connecting Your Device
DCX700
1
2
3
L
IEEE 1394
Y
Pb
Pr
VIDEO
CABLE IN
R
AUDIO
DIGITAL
AUDIO
OUT
EXT IR IN/
SERIAL
POWER
+5VDC
CABLE/
ANTENNA IN
INPUT
S-VIDEO
VIDEO
AUDIO LEFT
AUDIO RIGHT
Standard-Definition TV
L/R audio
Video
(composite)
Cable in
RF audio/video
(coax)
Cabling to a Standard-Definition TV
Note: This connection method
does not support HDTV. For
information, see Cabling to an
HDTV for Video.
DCX700 Quick Start Guide
7
Connecting Your Device
DCX700
1
2
3
L
IEEE 1394
YPbPr
VIDEO
CABLE IN
R
AUDIO
DIGITAL
AUDIO
OUT
EXT IR IN/
SERIAL
POWER
+5VDC
To TV
CABLE/
ANTENNA IN
INPUT
AUDIO
R
L
VIDEO
OUTPUT
AUDIO
R
L
VIDEO
CABLE/
ANTENNA IN
INPUT
S-VIDEO
VIDEO
AUDIO LEFT
AUDIO RIGHT
Standard-Definition TV
VCR/DVD Recorder
DIGITALAUDIO
TV/MONITOR
OUTPUT
HDMI
IN
OUT
COAX IN
CENTER
SUB-
WOOFER
SURROUNDFRONT
VIDEO S-VIDEO
R
DVD
CABLE/TV
VIDEO 2
IN
OUT
VCR
AUDIOVIDEO
LVIDEO S-VIDEO
OPTICAL IN
5.1 CH INPUT
L
R
COMPONENTVIDEO
IN OUT
Y
Pb
Pr
A/V Receiver
Alternate
L/R audio
Video
(composite)
Cable in
RF audio/video
(coax)
Cabling to a Standard-Definition TV, A/V Receiver, and VCR
Note: This connection method
does not support HDTV. For
information, see Cabling to an
HDTV for Video.
If degraded picture quality is
observed while viewing copyprotected limited view programs,
do not connect through a VCR.
Instead, connect the set-top
directly to the TV
(see illustration on page 7).
DCX700 Quick Start Guide 8
Troubleshooting
Troubleshooting guidelines follow. If problems still occur after performing the diagnostics, call your service provider for assistance.
Problem — If this occurs: Solution — Then do one of the following:
The set-top will not
power on
The remote control does
not work
There is no audio when
viewing cable channels
The set-top may have received a software update and may not power on while the new software is being •
installed. Try again in a few minutes.
Verify that the AC power cord is connected to the set-top and an AC outlet. Unplug the set-top from the AC •
outlet and plug it back in.
If the set-top is connected to a switched outlet on another unit, verify that the unit is powered on. Unplug the •
power cord from the set-top’s AC outlet and plug it back in. Use an unswitched outlet, if possible.
Verify that the remote control is in STB mode.•
Verify that there are no obstructions between the remote control and the set-top. Aim the remote control •
directly at the set-top front panel, not the TV or VCR.
The angle between the remote control and the set-top may be too large. Stand in front of the set-top and not •
too far to either side.
Press and release operation keys one at a time, firmly and deliberately.•
Check the batteries in the remote control. Install new batteries if needed.•
Verify that the mute button on the remote control has not been pressed. Press MUTE on the remote control •
to restore sound.
If the set-top audio output is connected to the TV, verify that the mute button on the TV has not been pressed.•
If the set-top audio output is connected to a home theater receiver, verify that the receiver is set to the •
appropriate input source and the mute button on the receiver has not been pressed.
Verify that you have the correct cables for the audio connections.•
Verify that the audio cables are firmly connected between the set-top and the audio playback device (TV, •
receiver, DVD player, etc.).
9DCX700 Quick Start Guide
Troubleshooting
Problem — If this occurs: Solution — Then do one of the following:
There is no audio
from the center and/or
surround speakers of a
home theater receiver
connected to the set-top
There is no video on the TV
screen
No graphics or program
guides appear on the TV
screen
Not all Dolby Digital programs feature full 5.1 surround sound. In some cases, the programs may only contain •
left and right stereo audio.
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the set-top and the home theater •
receiver.
Verify that the home theater receiver is set to a surround sound audio mode (Dolby Digital, Dolby Pro Logic II, •
Dolby Pro Logic).
Verify that the receiver is properly configured to work with all connected speakers.•
Verify that the TV is powered on and set to the appropriate input source for the set-top.•
Verify that the set-top is powered on and tuned to an authorized cable channel.•
Verify that all video cables between the set-top and the TV are firmly connected.•
Verify that the coaxial cable feed is firmly connected to the set-top and the wall jack.•
If the set-top video output is connected to a home theater unit, verify that the home theater unit is powered •
on and set to the appropriate input source.
If the set-top video output is connected to a TV through an HDMI connection, power off the TV and then •
power off the set-top. Wait one second and then power on the devices.
Not all HDTVs can display every output format (1080i, 1080p, 720p, 480p, or 480i) available on the set-top. To •
select a different format:
Ensure that your set-top is plugged into a power outlet and is turned on.1.
Ensure the TV is turned on and tuned to the appropriate channel for the set-top.2.
Press the 3. Power and then Menu key (within 2 seconds) on the remote. The User Settings menu will
appear on the TV.
Use the and keys on the remote to display the HDMI/YPbPr OUTPUT setting.4.
Press the key to cycle through the available output formats until a picture displays on the TV.5.
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and program guides, are
not displayed by the set-top. On-screen graphics and captions may still be overlaid by your TV, if enabled.
Alternatively, use HDMI or component video instead.
DCX700 Quick Start Guide 10
Troubleshooting
Problem — If this occurs: Solution — Then do one of the following:
No closed captions display Verify on the User Settings menu that closed captions are enabled on the set-top. • With the Set-top in
the power on state, the User Settings menu is accessed using the DCX700 remote by pressing Power
followed by Menu (within two seconds).
Verify that closed captions are enabled on the TV.•
Note: Closed captioning may not be available on the current program.
There are black bars to the
right and left of the picture
There are black bars above
and below the picture
Widescreen TVs display 4:3 programs in this format unless set to Stretch. Turn on the 4:3 OVERRIDE •
feature in the User Settings menu. This enables most widescreen TVs to stretch the video to fill the screen
(see your TV manual for information about stretching 4:3 video).
If the set-top is connected to a widescreen TV, verify that the TV TYPE is set to 16:9 in the User Settings •
menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and right of the picture. •
These programs are broadcast in 16:9 HD formats, even though the video is not 16:9.
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below the picture) because of
the shape of the display screen.
Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most standard screen TVs to •
display a full screen picture when the set-top is tuned to a 4:3 program.
Set the TV TYPE to 4:3 Pan-Scan. This enables the set-top to remove the black bars above and below the •
picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and below the picture. Some
widescreen TVs offer a zoom feature that may be able to remove the black bars (see your TV manual for
information about zooming 4:3 video).
11DCX700 Quick Start Guide
Troubleshooting
Problem — If this occurs: Solution — Then do one of the following:
There are black bars on all
four sides of the picture
Colors do not appear
correctly
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD programming to fill the screen,
depending on the capabilities of the TV, set 4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox format. To confirm, wait
for a commercial or look for a graphic, such as a network logo. If the commercial fills the screen from top to
bottom, or the graphic appears below the active video, the program is being
letterboxed by the broadcaster. You can minimize this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a widescreen broadcast. This is called a “hybrid”
aspect ratio and results in a black border surrounding the video on a 4:3 TV. Because this is part of the
broadcast, the set-top cannot correct the video. You may be able to minimize the border using the zoom
feature on the TV.
Be sure to match up each signal to the same YPbPr connection on the TV.
Otherwise, colors will not appear correctly on your TV.
DCX700 Quick Start Guide 12
Recording Your Connections
DCX700
1
2
3
L
IEEE 1394
Y
Pb
Pr
VIDEO
CABLE IN
R
AUDIO
DIGITAL
AUDIO
OUT
EXT IR IN/
SERIAL
POWER
+5VDC
IN
OUT
TAPE 1
R
CD IN
AUX IN
L
SPEAKER
CONNECTORS
To TV
CABLE/
ANTENNA IN
INPUT
AUDIO
L
R
VIDEO
OUTPUT
AUDIO
L
R
VIDEO
COAX
DIGITAL ANALOG
LR
AUDIO OUT
OPTICAL
VIDEO S-VIDEO
VIDEO OUT
COMPONENTVIDEO
IN OUT
Y
Pb
Pr
CENTER
SUB-
WOOFER
SURROUNDFRONT
5.1 CH INPUT
L
R
DIGITALAUDIO
COAX IN
OPTICAL IN
HDMI
IN
OUT
R
DVD
CABLE/TV
VIDEO 2
IN
OUT
VCR
AUDIOVIDEO
LVIDEO S-VIDEO
TV/MONITOR
OUTPUT
VIDEO S-VIDEO
VCR / DVD Recorder
A/V receiver
DVD player
Audio receiver
HDTV / Standard-DefinitionTV
CABLE/
ANTENNA IN
R
L
S-VIDEO IN
S-VIDEO OUT
VIDEO INAUDIOIN
AUDIO OUT VIDEO OUT
Y
Pb
Pr
IEEE 1394
OPTICAL
SPDIF
SPDIF
DVI-HDTV
HDMI
Use this diagram to record
connections between
your home entertainment
components. You can use
this diagram to reconnect
your system if you move
the equipment or add new
equipment.
Disconnect the power
from the DCX set-top
before connecting
or changing cable
connections. Do not place
another component or
object on top of the DCX
set-top.
13DCX700 Quick Start Guide
Notes
DCX700 Quick Start Guide 14
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