Arris DCX525 User Manual

USER GUIDE

DCX525

All-Digital, High-Definition Set-top

©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. MoCA is a registered trademark of Multimedia over Coax Alliance. HDMI is a trademark of HDMI Licensing LLC. Manufactured under license from Dolby Laboratories. Dolby, Pro Logic, and the double-D symbol are trademarks of Dolby Laboratories. This product incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copy protection technology must be authorized by Rovi Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Rovi Corporation. Reverse engineering or disassembly is prohibited. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Important Safety Instructions

• Read these instructions.

• Keep these instructions.

• Heed all warnings.

• Follow all instructions.

• Do not use this apparatus near water.

• Clean only with dry cloth.

• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.

• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers)

that produce heat.

• Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.

• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

• Only use attachments/accessories specified by the manufacturer.

• Unplug this apparatus during lightning storms or when unused for long periods of time.

• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any

way, such as the power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.

All-Digital, High-Definition Set-top DCX525 • User Guide i

Important Safety Instructions

Important Safety Considerations

During Transportation to the Subscriber Home

During Installation

• The main plug is the main disconnect device. It shall remain readily accessible and operable.

• The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be

placed on the apparatus.

• Transport the cable terminal in its shipping box or an equally padded container.

• Do not expose the terminal to rain or moisture.

• Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through

the ventilation openings.

• Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.

• Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).

• Place the terminal on a flat surface not prone to vibration or impact.

• Do not install the terminal in an area where condensation occurs.

• To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC

power cord into a switched power outlet.

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Important Safety Instructions

FCC Compliance

Caution

FCC Declaration of Conformity

Industry Canada (IC)

Caring for the Environment by Recycling

When you see this symbol on an ARRIS product, do not dispose of the product with

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: one This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by ARRIS for compliance could void the user’s authority to operate the equipment.

ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024, 1-215-323-1000, declares that the DCX525 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.

This Class B digital device complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region.

All-Digital, High-Definition Set-top DCX525 • User Guide iii

Software License

IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE, FIRMWARE

AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH THE ARRIS DIGITAL CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.

IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER, AS THE CASE MAY BE, FOR A FULL REFUND.

The Software includes associated media, any printed materials, and any “on-line” or electronic documentation. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software. The Software is never sold. ARRIS licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. ARRIS and its third party licensors retain the ownership of the Software.

You may:

USE the Software only in connection with the operation of the Product.

TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not transferred.

TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.

You may not:

one Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the Software, including but not limited to, modifying the Software to make it operate on non-compatible hardware. (4) Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software programs or documentation. (5) Export the Software or the Product components in violation of any United States export laws.

The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation or aircraft communications; or in design, construction, operation or maintenance of any nuclear facility. ARRIS AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.

Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with ARRIS and its third party licensors. ARRIS retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by ARRIS or its third party licensors and is protected by United States copyright laws and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction, distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of the ARRIS rights under United States copyright law.

This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License.

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Software License

ARRIS is not responsible for any third party software that is provided as a bundled application, or otherwise, with the Software or that is downloaded to, or otherwise installed on, the Product.

U.S. GOVERNMENT RESTRICTED RIGHTS

The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-

7013. The contractor/manufacturer is ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024.

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Contents

Important Safety Instructions

Software License

Tables

Figures

Introduction

Operation

Connecting Your DCX Set-top

Recording Your Connections

On-Screen Graphics

Configuring the User Settings

Troubleshooting

.......................................................................................................................................................... vii

Front Panel .......................................................................................................................................................................... 2

Rear Panel............................................................................................................................................................................ 3

Turning Power On and Off ............................................................................................................................................... 4

Changing Channels ............................................................................................................................................................ 4

Adjusting the Volume ........................................................................................................................................................ 4

Interactive Program Guide .............................................................................................................................................. 4

Cable-In Connection .......................................................................................................................................................... 5

Video Connection Options............................................................................................................................................... 6

Connecting an HDTV — Single Connection for Video/Audio ................................................................................... 7

Connecting an SDTV — Single Connection for Video/Audio.................................................................................... 8

Connecting an SDTV and VCR/DVD Recorder ............................................................................................................. 9

Connecting an A/V Receiver, SDTV and VCR/DVD Recorder .................................................................................. 10

Getting Started ................................................................................................................................................................. 14

Configuring the User Settings Menu Screen ............................................................................................................. 14

Native Mode Settings Screen ........................................................................................................................................ 20

Additional HDMI Settings Screen ................................................................................................................................. 23

Additional Closed Caption Settings Screen ............................................................................................................... 25

Subtitle and DVS Settings Screen ................................................................................................................................ 27

Advanced Audio/Video Settings Screen ..................................................................................................................... 29

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...................................................................................................................................................... 4

HDMI — HDTV and SDTV ......................................................................................................................................... 6

RF OUT (coax) — SDTV .............................................................................................................................................. 6

HDMI ............................................................................................................................................................................. 7

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.................................................................................................................................................. 1

.................................................................................................................................... 13

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Tables

Table 1: Front Panel Features ......................................................................................................................................... 2

Table 2: User Settings Menu Field Descriptions ....................................................................................................... 17

Table 3: Native Mode Settings Field Definitions ....................................................................................................... 21

Table 4: Additional HDMI Settings Field Definitions ................................................................................................. 23

Table 5: Additional Closed Caption Settings Field Definitions ............................................................................... 26

Table 6: Subtitle and DVS Settings Field Definitions ................................................................................................ 28

Table 7: Advanced Audio/Video Settings Field Definitions ..................................................................................... 30

Figures

Figure 1: Front Panel ......................................................................................................................................................... 2

Figure 2: Rear Panel .......................................................................................................................................................... 3

Figure 3: Connecting an HDTV — Single Connection for Video/Audio .................................................................. 7

Figure 4: Connecting an SDTV — Single Connection for Video/Audio .................................................................. 8

Figure 5: Connecting an SDTV and VCR/DVD Recorder ............................................................................................ 9

Figure 6: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ................................................................ 11

Figure 7: User Settings Menu—No HDMI Connection ............................................................................................ 14

Figure 8: Default User Settings Menu When an HDMI Connection is in Place .................................................. 15

Figure 9: User Settings Menu—Available Options Illustrated ............................................................................... 16

Figure 10: Native Mode Settings menu screen ......................................................................................................... 20

Figure 11: Additional HDMI Settings screen .............................................................................................................. 23

Figure 12: Additional Closed Caption Settings menu screen ................................................................................ 25

Figure 13: Subtitle and DVS Settings Menu Screen ................................................................................................. 27

Figure 14: Advanced Audio/Video Settings Menu Screen ...................................................................................... 29

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Introduction

Congratulations on receiving an ARRIS DCX525 High-Definition All-Digital Cable Set-top box, one of the most advanced interactive digital cable set-tops available today. ARRIS has merged the extraordinary features of digital cable — the seemingly endless programming options, interactive program guides, Video on Demand (VOD), and the incredible picture quality and sound of High-Definition TV (HDTV).

This set-top includes an “Entertainment Package” that enables a direct digital connection to consumer audio and video devices through the HDMI™ interface. Dolby® Digital Plus is supported by the HDMI interface and provides 7.1 channels and beyond of enhanced-quality audio.

This User Guide introduces you to the basic features, outlines important safeguards, and provides several options for integrating this component into your current entertainment system. Please take a few moments to read through this User Guide; the configuration diagrams, onscreen menu description and troubleshooting section will help you make the most of your home entertainment experience.

To determine which features of digital cable are provided in your service area, please check with your local cable operator. They will be happy to provide instructions for these optional services.

Features

• HDMI, RF Output, Ethernet

• 1080p 30 video decode and 1080p60 (HDMI) output support

All-Digital, High-Definition Set-top DCX525 • User Guide 1

Introduction

Figure 1: Front Panel

Table 1: Front Panel Features

Power LED— Illuminates when the DCX525 is powered on and blinks to indicate IR command

Front Panel

received from the remote control.

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Introduction

Figure 2: Rear Panel

Cable In — Connects to cable signal from the service provider

RF Out — Ch 3/4 modulated audio/video (SDTV) to TV or VCR

Ethernet* — Network connection

Ext IR Input — Connects to a remote control receiver accessory cable

Power connector

Rear Panel

3 HDMI™ — High-Definition TV (HDTV) connector (Provides Dolby® Digital Plus (7.1) audio, Dolby®

Digital 5.1 audio or PCM output, volume controlled)

* Availability of certain features is dependent upon application support.

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Operation

Turning Power On and Off

Press power on the remote control to turn the DCX set-top on or off (standby). Be sure the remote control is in cable mode by pressing cable before pressing power.

Changing Channels

You can change channels in three ways:

• Press channel + or – on the remote control to step through the channel selection.

• Enter the number of the channel you wish to view using the number keys on the remote

control.

• Select the channel in the Interactive Program Guide.

Adjusting the Volume

Press volume + or – on the remote control to adjust the volume. When you adjust the volume, the volume scale is displayed on the screen. Press mute on the remote control to toggle the sound on and off.

Interactive Program Guide

The Interactive Program Guide displays information about TV programs and enables you to access features such as Parental Control or Pay-Per-View. Interactive program guides can vary with each cable service provider. Refer to the Interactive Program Guide’s instruction manual for detailed instructions.

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