ARRIS DCX3510M User Manual
User Guide
DCX3510-M
DCX with OCAP Software
©2011 Motorola Mobility, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any
means or used to make any derivative work (such as translation, transformation, or adaptation) without written
permission from Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content
from time to time without obligation on the part of Motorola to provide notification of such revision or change.
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changes in the product(s) described in this manual at any time.
MOTOROLA and the Stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC.
TM
OCAP™, CableCARD
, M-CardTM, and DOCSIS® are trademarks or registered trademarks of Cable Television
Laboratories, Inc. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered
trademarks of HDMI Licensing LLC. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories.
This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual
property rights. Use of this copyright protection technology must be authorized by Rovi, and is intended for home and
other limited viewing uses only unless otherwise authorized by Rovi. Reverse engineering or disassembly is prohibited.
All other product or service names are the property of their respective owners.. All other product or service names are
the property of their respective owners.
© Copyright 2011 Multimedia over Coax Alliance. All Rights Reserved. MoCA and the MoCA logo is a trademark of
Multimedia over Coax Alliance. The Multimedia over Coax Alliance (MoCA), www.mocalliance.org, is an open,
standard body promoting networking of digital video and entertainment through existing coaxial cable in the home.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, THE SYSTEM, DOCUMENTATION AND
SERVICES ARE PROVIDED "AS IS", AS AVAILABLE, WITHOUT WARRANTY OF ANY KIND. MOTOROLA MOBILITY, INC.
DOES NOT WARRANT THAT THE SYSTEM WILL MEET CUSTOMER'S REQUIREMENTS, OR THAT THEIR OPERATION
WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY ERRORS CAN OR WILL BE FIXED. MOTOROLA MOBILITY,
INC. HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO
THE SYSTEM AND SERVICES INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF TITLE, NONINFRINGEMENT, INTEGRATION, MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL
WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE.
EXCEPT AS INDICATED IN THE APPLICABLE SYSTEM PURCHASE AGREEMENT, MOTOROLA MOBILITY, INC. SHALL
NOT BE LIABLE CONCERNING THE SYSTEM OR SUBJECT MATTER OF THIS DOCUMENTATION, REGARDLESS OF THE
FORM OF ANY CLAIM OR ACTION (WHETHER IN CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE), FOR
ANY (A) MATTER BEYOND ITS REASONABLE CONTROL, (B) LOSS OR INACCURACY OF DATA, LOSS OR INTERRUPTION
OF USE, OR COST OF PROCURING SUBSTITUTE TECHNOLOGY, GOODS OR SERVICES, (C) INDIRECT, PUNITIVE,
INCIDENTAL, RELIANCE, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT LIMITED TO,
LOSS OF BUSINESS, REVENUES, PROFITS OR GOODWILL, OR (D) DIRECT DAMAGES, IN THE AGGREGATE, IN EXCESS
OF THE FEES PAID TO IT HEREUNDER FOR THE SYSTEM OR SERVICE GIVING RISE TO SUCH DAMAGES DURING THE
12-MONTH PERIOD PRIOR TO THE DATE THE CAUSE OF ACTION AROSE, EVEN IF COMPANY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THESE LIMITATIONS ARE INDEPENDENT FROM ALL OTHER PROVISIONS OF
THIS AGREEMENT AND SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY REMEDY PROVIDED HEREIN.
All Motorola Mobility, Inc. products are furnished under a license agreement included with the product. If you are
unable to locate a copy of the license agreement, please contact Motorola Mobility, Inc.
Safety & Regulatory Information B
Safety & Regulatory Information
i
IMPORTANT SAFETY INSTRUCTIONS
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two
blades with one wider than the other. A grounding type plug has two blades and a third grounding
prong. The wide blade or the third prong is provided for your safety. If the provided plug does not fit into
your outlet, consult an electrician for replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles,
and the point where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been
damaged in any way, such as the power supply cord or plug is damaged, liquid has been spilled or
objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not
operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The DCX3510-M set-top requires careful handling to avoid potential damage to its internal hard disk drive or the loss of
recorded data. Be sure to follow these requirements during transportation and installation.
The plug is the main disconnect device. It shall remain readily accessible and operable.
The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be
placed on the apparatus.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.
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Safety & Regulatory Information B
During Installation
• Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of
air through the ventilation openings.
• Install the terminal so that its position does not interfere with its proper ventilation. For example, do not
place the terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
• Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of
the terminal near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is
permitted as long as the air surrounding the terminal does not exceed 40º C (104º F).
• Place the terminal on a flat surface not prone to vibration or impact.
• Do not install the terminal in an area where condensation occurs.
• To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not
plug the AC power cord into a switched power outlet.
• To avoid shock and vibration damage to the internal hard drive, do not move the terminal while it is
plugged in.
• To allow the hard drive to spin down and park its heads, wait at least 10 seconds after disconnecting
power before moving the terminal.
FCC COMPLIANCE
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and set-top.
• Connect the equipment into an outlet on a circuit different from that to which the set-top is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.
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Safety & Regulatory Information B
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: one This
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
FCC DECLARATION OF CONFORMITY
Motorola Mobility, Inc., 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the DCX 3510-M-M
set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of
the product with residential or commercial waste
Recycling your Motorola Equipment.
Please do not dispose of this product with your residential or
commercial waste. Some countries or regions, such as the European
Union, have set up systems to collect and recycle electrical and
electronic waste items. Contact your local authorities for information
about practices established for your region. If collection systems are
not available, call Motorola Customer Service for assistance.
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Software License B
Software License
iii
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE,
FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA MOBILITY’S DIGITAL
CABLE RECEIVER OR HOME THEATER SYSTEM (EACH SHALL BE REFERRED TO IN THIS LICENSE AS A “RECEIVER”). BY
USING THE RECEIVER AND/OR USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE
TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN
YOU AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS
SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE
RECEIVER AND THE SOFTWARE (COLLECTIVELY, “PRODUCT”), INCLUDING ALL COMPONENTS, DOCUMENTATION
AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER,
AS THE CASE MAY BE, FOR A FULL REFUND.
The Software includes associated media, any printed materials, and any “on line” or electronic documentation.
Software provided by third parties may be subject to separate end user license agreements from the manufacturers of
such Software. The Software is never sold. Motorola licenses the Software to the original customer and to any
subsequent licensee for personal use only on the terms of this License. Motorola and its third party licensors retain the
ownership of the Software.
You may:
USE the Software only in connection with the operation of the Product.
TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
if the person agrees to accept all of the terms of this License. If you transfer the Software, you must at the same time
transfer the Product and all copies of the Software (if applicable) to the same person or destroy any copies not
transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
You may not:
one Loan, distribute, rent, lease, give, sublicense or otherwise transfer the Software, in whole or in part, to any other
person, except as permitted under the TRANSFER paragraph above. (2) Copy or translate the User Guide included with
the Software, other than for personal use. (3) Copy, alter, translate, decompile, disassemble or reverse engineer the
Software, including but not limited to, modifying the Software to make it operate on non compatible hardware. (4)
Remove, alter or cause not to be displayed, any copyright notices or startup message contained in the Software
programs or documentation. (5) Export the Software or the Product components in violation of any United States export
laws.
The Product is not designed or intended for use in on line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA MOBILITY
AND ITS THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES.
YOU REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other
intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws
and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
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Software License B
strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with
the Software or that is downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)one(ii) of The Rights in Technical Data and Computer
Software clause at 52.227 7013. The contractor/manufacturer is Motorola Mobility, Inc., 101 Tournament Drive,
Horsham, PA 19044.
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Contents B
Contents
Safety & Regulatory Information ................................................................................................ iii
Software License .......................................................................................................................... vi
Tables ............................................................................................................................................. ix
Figures ........................................................................................................................................... ix
Introduction .................................................................................................................................... 1
Features ........................................................................................................................................... 1
Front Panel ....................................................................................................................................... 2
Rear Panel ........................................................................................................................................ 3
Operation ........................................................................................................................................ 4
Turning Power on and Off ............................................................................................................... 4
Changing Channels .......................................................................................................................... 4
Adjusting the Volume ...................................................................................................................... 4
Interactive Program Guide ............................................................................................................... 4
Video Format Indicators (Front Panel Display) ................................................................................. 5
M-Card™ .......................................................................................................................................... 5
Digital Video Recorder (DVR) ....................................................................................................... 6
Using the External DVR Expansion Feature .................................................................................... 7
Connecting Your DCX Set-top ..................................................................................................... 8
Video Connection Options ............................................................................................................... 8
HDMI or IEEE-1394 — HDTV and SDTV ................................................................................... 9
Component Video (YPbPr) — HDTV and SDTV ........................................................................ 9
Composite Video — SDTV ........................................................................................................ 9
Connecting an HDTV — Single Connection for Video/Audio ......................................................... 10
Cable In ................................................................................................................................... 10
HDMI ....................................................................................................................................... 10
IEEE-1394 ................................................................................................................................ 10
Connecting an HDTV — Separate Video/Audio Connections ........................................................ 12
Cable In ................................................................................................................................... 12
DVI ........................................................................................................................................... 12
Component Video (YPbPr)....................................................................................................... 12
Audio ....................................................................................................................................... 12
Connecting an A/V Receiver — Audio ........................................................................................... 14
Connecting an SDTV ...................................................................................................................... 16
Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................................... 17
Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ....................................................... 19
Connecting Your Set-top to an External eSATA DVR .................................................................... 21
Data Devices .................................................................................................................................. 22
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Tables B
Data Features ................................................................................................................................ 22
On-Screen Graphics ....................................................................................................................... 23
Recording Your Connections ...................................................................................................... 24
Configuring the User Settings ................................................................................................... 25
Troubleshooting .......................................................................................................................... 29
Appendix A ................................................................................................................................... 32
Open Source Software Attribution ................................................................................................ 32
Tables
Table 1: User Settings Menu Fields .............................................................................................. 27
Figures
Figure 1: Front Panel ....................................................................................................................... 2
Figure 2: Rear Panel ........................................................................................................................ 3
Figure 3: Connecting an HDTV — Single Connection for Video/Audio .......................................... 11
Figure 4: Connecting an HDTV — Separate Video/Audio Connections ......................................... 13
Figure 5: Connecting an A/V Receiver — Audio ............................................................................ 15
Figure 6: Connecting an SDTV ....................................................................................................... 16
Figure 7: Connecting a Standard-Definition TV (SDTV) and VCR/DVD Recorder .......................... 18
Figure 8: Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder ........................................ 20
Figure 9: Connecting Your Set-top to an External eSATA DVR ..................................................... 21
Figure 10: Data Device Connections ............................................................................................. 22
Figure 11: Settings Menu .............................................................................................................. 26
Figure 12: Power ON Timer Menu ................................................................................................ 26
Figure 13: Power OFF Timer Menu ............................................................................................... 26
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Introduction B
Introduction
1
Congratulations on receiving a Motorola DCX3510-M High-Definition All-Digital DualTuner Cable Set-top with OCAP™ software, one of the most advanced interactive digital
cable set-tops available today. Motorola has merged the extraordinary features of digital
cable—the seemingly endless programming options, interactive program guides, Video
on Demand (VOD), and commercial-free, CD quality music—with the flexibility of a dualtuner digital video recorder (DVR) and the incredible picture quality and sound of HighDefinition TV (HDTV).
This set-top includes an “Entertainment Package” that enables a direct digital connection
to consumer audio and video devices through IEEE-1394 and HDMI™ interfaces. Dolby
Digital Plus is supported by the HDMI interface and provides 7.1 channels and beyond of
enhanced-quality audio. The set-top is fully equipped with a factory-installed hard drive
for hours of DVR functionality, which includes the capability of recording two HighDefinition programs, or watching one while recording another.
This User Guide introduces you to the basic features, outlines important safeguards, and
provides several options for integrating this component into your current entertainment
system. Please take a few moments to read through this User Guide. The configuration
diagrams, on-screen menu descriptions and troubleshooting section will help you make
the most of your home entertainment experience.
To determine which features of digital cable are provided in your service area, please
check with your local cable operator.
®
Features
• All-Digital Dual-Tuner High-Definition DVR M-Card Host (Dual tuners support watch
and record mode)
• Advanced A/V High-Definition decode
• Integrated MoCA™ networking
• HDMI, Component, IEEE-1394, Composite, Digital Audio (Optical), Audio L/R,
Ethernet, USB, eSATA
• 1080p 24/30 video decode and 1080p 24/30/60 video output support
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Introduction B
Front Panel
Figure 1: Front Panel
Item Description
1 Power — Turns the set-top on and off (standby)
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Introduction B
4
Audio Out — Analog L/R (Fixed) audio (SDTV)
Rear Panel
Figure 2: Rear Panel
Item Description
1 Cable In — Connects to cable signal from your service provider
2 Digital Audio (Optical S/PDIF) — Provides Dolby® Digital or PCM output
3 YPbPr — Component video output (HDTV)Audio Out — Analog L/R (Variable) audio (SDTV)
5 HDMI — High-Definition TV (HDTV) connector M-Card — Inserted M-Card
6 Video Out — Composite Video (SDTV)
7 eSATA* — External Serial Advanced Technology Attachment disk interface
8 USB 2.0* — High-Speed peripheral device connection
9 Ethernet* — Network connection
10 External IR Input* — Connects to a remote control set-top accessory cable
Data test connector (service personnel only)
11 IEEE-1394 — Audio and video device connection
12 Power connector
* Availability of certain features is dependent upon application support.
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Operation B
Operation
2
Turning Power on and Off
Press POWER on the front panel or remote control to turn the DCX set-top on or off
(standby). When using the remote control, be sure it is in cable mode by pressing CABLE
before pressing POWER.
Changing Channels
You can change channels in three ways:
• Press CHANNEL + or – on the remote control to step through the channel selection.
• Enter the number of the channel you wish to view using the number keys on the
remote control.
• Select the channel in the Interactive Program Guide.
Adjusting the Volume
Press VOLUME + or – on the remote control to adjust the volume. When you adjust the
volume, the volume scale is displayed on the screen. Press MUTE on the remote control
to toggle the sound on and off.
For best audio quality when using the analog L/R (variable) volume controlled audio
outputs, use the remote control to set the DCX set-top to approximately three quarters
of the maximum volume level and then adjust the audio levels on external devices such
as your TV or A/V receiver.
When using the analog L/R (fixed) audio outputs or any of the digital audio outputs
(HDMI, IEEE-1394, or optical digital audio) adjust the audio levels on your external device
such as your TV or A/V receiver. You may also be able to program your remote to control
the volume of your TV or A/V receiver directly (refer to the remote control instruction
manual).
Interactive Program Guide
The Interactive Program Guide (IPG) displays information about TV programs and enables
you to access features such as Parental Control or Pay-Per-View. Interactive program
guides can vary with each cable service provider. Refer to the Interactive Program
Guide’s instruction manual for detailed instructions.
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