ARRIS DCX3300 User Manual
M
User Guide
DCX3300
High-Definition Dual Tuner / External DVR
Set-top
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is intended for home and other limited viewing uses only unless otherwise authorized by Rovi. Reverse engineering or
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No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as
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Motorola may make improvements or changes in the product(s) described in this manual at any time.
Safety & Regulatory Information
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Safety & Regulatory Information
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IMPORTANT SAFETY INSTRUCTIONS
• Read these instructions.
• Keep these instructions.
• Heed all warnings.
• Follow all instructions.
• Do not use this apparatus near water.
• Clean only with dry cloth.
• Do not block any ventilation openings. Install in accordance with the manufacturers instructions.
• Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not defeat the safety purpose of the polarized or grounding type plug. A polarized plug has two blades with one
wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third
prong is provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for
replacement of the obsolete outlet.
• Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
• Only use attachments/accessories specified by the manufacturer.
• Unplug this apparatus during lightning storms or when unused for long periods of time.
• Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any
way, such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the
apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
IMPORTANT SAFETY CONSIDERATIONS
The plug is the mains disconnect device. It shall remain readily accessible and operable.
The apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall be
placed on the apparatus.
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Safety & Regulatory Information
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VENTILATE
2
inch space
2
inch
REC1
DCX3300M-
REC2
1080i
IR
POWER
2
inch
During Installation
• Do not place the terminal in an enclosed area where the cooling vents are blocked or impede the flow of air through
the ventilation openings.
• Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place the
terminal on a bed, sofa, rug, or similar surface that could block the ventilation openings.
• Install the terminal away from heat sources such as radiators, heat registers and stoves. Installation of the terminal
near consumer electronics devices, such as stereo receiver/amplifiers and televisions, is permitted as long as the air
surrounding the terminal does not exceed 40º C (104º F).
• Place the terminal on a flat surface not prone to vibration or impact.
• Do not install the terminal in an area where condensation occurs.
• To prevent the temporary loss of guide data and cause a temporarily non-responding terminal, do not plug the AC
power cord into a switched power outlet.
FCC Compliance
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and set-top.
• Connect the equipment into an outlet on a circuit different from that to which the set-top is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to
operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
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Safety & Regulatory Information
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FCC Declaration Of Conformity
Motorola Inc., Home & Network Mobility, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that
the DCX 3300 set-top complies with 47 CFR Parts 2 and 15 of the FCC rules as a Class B digital device.
Canada Industry Canada (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Caring for the Environment by Recycling
When you see this symbol on a Motorola product, do not dispose of the product with
residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and recycle
electrical and electronic waste items. Contact your local authorities for information about
practices established for your region. If collection systems are not available, call Motorola
Customer Service for assistance.
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Software License
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Software License
ii
IMPORTANT: PLEASE READ THIS SOFTWARE LICENSE (“LICENSE”) CAREFULLY BEFORE YOU USE ANY SOFTWARE,
FIRMWARE AND RELATED DOCUMENTATION (“SOFTWARE”) PROVIDED WITH MOTOROLA’S DIGITAL CABLE
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OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU
AND MOTOROLA. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS
SOFTWARE.
IF YOU DO NOT AGREE TO ALL OF THE TERMS OF THIS LICENSE (I) DO NOT USE THE SOFTWARE AND (II) RETURN THE
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AND ANY OTHER MATERIALS PROVIDED WITH THE PRODUCT, TO YOUR POINT OF PURCHASE OR SERVICE PROVIDER,
AS THE CASE MAY BE, FOR A FULL REFUND.
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TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only
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transferred.
TERMINATE this License by destroying the original and all copies of the Software (if applicable) in whatever form.
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The Product is not designed or intended for use in on line control of aircraft, air traffic, aircraft navigation or aircraft
communications; or in design, construction, operation or maintenance of any nuclear facility. MOTOROLA AND ITS
THIRD PARTY LICENSORS DISCLAIM ANY EXPRESS OR IMPLIED WARRANTY OF FITNESS FOR SUCH USES. YOU
REPRESENT AND WARRANT THAT YOU SHALL NOT USE THE PRODUCT FOR SUCH PURPOSES.
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intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall
at all times remain with Motorola and its third party licensors. Motorola retains all rights not expressly licensed under
this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text
incorporated therein is owned by Motorola or its third party licensors and is protected by United States copyright laws
and international treaty provisions. Except as otherwise expressly provided in this License, the copying, reproduction,
distribution or preparation of derivative works of the Software, any portion of the Product or the documentation is
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strictly prohibited by such laws and treaty provisions. Nothing in this License constitutes a waiver of Motorola’s rights
under United States copyright law.
This License and your rights regarding any matter it addresses are governed by the laws of the Commonwealth of
Pennsylvania, without reference to conflict of laws principles. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if
you fail to comply with the terms of this License.
Motorola is not responsible for any third party software that is provided as a bundled application, or otherwise, with
the Software or that is downloaded to, or otherwise installed on, the Product.
U.S. GOVERNMENT RESTRICTED RIGHTS
The Product and documentation is provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the
Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer
Software clause at 52.227 7013. The contractor/manufacturer is Motorola, Inc., Home & Network Mobility, 101
Tournament Drive, Horsham, PA 19044.
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Contents
Safety & Regulatory Information.................................................................................................. i
Software License .......................................................................................................................... iv
Introduction.................................................................................................................................... 1
Front Panel ................................................................................................................................ 2
Rear Panel ................................................................................................................................. 3
Operation........................................................................................................................................ 4
Turning Power On and Off .............................................................................................................. 4
Changing Channels.......................................................................................................................... 4
Adjusting the Volume ...................................................................................................................... 4
Interactive Program Guide............................................................................................................... 4
Video Format Indicators (Front Panel Display)................................................................................. 5
M-Card™ (DCX3300-M only) ........................................................................................................... 5
External Digital Video Recorder (DVR)........................................................................................ 6
Approved External Hard Disk Drives ............................................................................................... 7
Using the External DVR Feature...................................................................................................... 7
Connecting Your Set-top .............................................................................................................. 9
Video Connection Options............................................................................................................... 9
HDMI or IEEE-1394 — HDTV and SDTV................................................................................... 9
Component video (YPbPr) — HDTV and SDTV....................................................................... 10
Composite Video — SDTV ...................................................................................................... 10
Connecting HDTV — Single Connection for Video/Audio....................................................... 10
Connecting Your Set-top to an HDTV —Video .............................................................................. 11
Connecting HDTV — Separate Video/Audio Connections............................................................. 11
Cable In ................................................................................................................................... 11
DVI........................................................................................................................................... 11
Component Video (YPbPr) ...................................................................................................... 12
Audio ....................................................................................................................................... 12
Connecting Your Set-top to an HDTV — Audio............................................................................. 13
Connecting an A/V Receiver — Audio ........................................................................................... 14
Connecting Your Set-top to an A/V Receiver — Audio.................................................................. 14
Connecting an SDTV...................................................................................................................... 15
Connecting Your Set-top to an SDTV ............................................................................................ 15
Connecting an SDTV and VCR/DVD Recorder............................................................................... 16
Connecting Your Set-top to an SDTV and VCR/DVD Recorder ..................................................... 16
Connecting an A/V Receiver, SDTV, and VCR/DVD Recorder....................................................... 17
Connecting Your Set-top to an A/V Receiver, SDTV, and VCR/DVD Recorder.............................. 18
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Connecting Your Set-top to an External eSATA DVR.................................................................... 19
Recording Your Connections......................................................................................................20
Data Devices.................................................................................................................................. 21
Data Features ................................................................................................................................ 21
On-Screen Graphics .................................................................................................................... 22
Configuring A/V and Closed Captioning................................................................................... 23
Native Mode Settings Screen ................................................................................................. 28
Additional HDMI Settings Screen ........................................................................................... 31
Additional Closed Caption Settings Screen............................................................................. 33
Subtitle and DVS Settings Screen........................................................................................... 35
Advanced Audio/Video Settings Screen.................................................................................. 37
Troubleshooting .......................................................................................................................... 39
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Introduction
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1
Congratulations on receiving a Motorola DCX3300 Series High-Definition All-Digital Dual
Tuner / External DVR set-top, one of the most advanced interactive digital cable set-tops
available today. Motorola has merged the extraordinary features of digital cable—the
seemingly endless programming options, interactive program guides, Video on Demand
(VOD), and commercial-free, CD quality music—with the flexibility of an optional external
digital video recorder (DVR) and the incredible picture quality and sound of HighDefinition TV (HDTV).
This set-top includes an “Entertainment Package” that enables a direct digital connection
to consumer audio and video devices through IEEE-1394 (DCX3300 and DCX3300-M
only) and HDMI
provides 7.1 channels and beyond of enhanced-quality audio. The set-top can be
upgraded to a fully functional dual-tuner digital video recorder (DVR) with the connection
of an external eSATA hard disk drive.
Introduction
®
interfaces. Dolby® Digital Plus is supported by the HDMI interface and
Note: An external hard disk drive must be connected to the DCX3300 and authorized by
your local cable operator for DVR functionality.
With the external drive connected and authorized, the set-top provides hours of DVR
functionality, which includes the capability of recording two High-Definition programs, or
watching one while recording another.
This User Guide introduces you to the basic features, outlines important safeguards, and
provides several options for integrating this component into your current entertainment
system. Please take a few moments to read through this User Guide; the configuration
diagrams, on-screen menu description, and troubleshooting section will help you make
the most of your home entertainment experience.
To determine which features of digital cable are provided in your service area, please
check with your local cable operator. They will be happy to provide instructions for these
optional services.
Features
• All-Digital Dual Tuner High Definition /External DVR (dual tuners support watch and
record mode)
• Advanced A/V High-Definition decode
• Integrated MoCA™ networking (Only available with the DCX3300-M model)
• HDMI, Component, IEEE-1394 (DCX330 and DCX3300-M only), Composite, Digital
Audio (S/PDIF), Audio L/R, Ethernet, USB, eSATA
• 1080p 24/30 video decode & output support (HDMI only)
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Introduction
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Front Panel
169
DCX3300 M-
2 345 7 8
REC1
REC2
1080i
IR
POWER
1 *USB 2.0 High-Speed connector
2 Message — Illuminates when the Interactive Program Guide has delivered a message to
your set-top
3 Data — Dual function LED
• Flashes to indicate unit is booting/provisioning
• Extinguished when unit is provisioned
4 Home LAN — Illuminates to indicate one or more set-top boxes and/or DVR devices are
detected on the home network
5 Rec 1 & 2 — Unit is in record mode
6 Display Panel
7 IR Indicator — Illuminates when the set-top receives a signal from the remote control
8 Video Format Indicator — Displays the video format currently being output on the
component video (YPbPr) and HDMI outputs
9 Power — Turns the set-top on and off (standby)
* Availability of certain features is dependent upon application support.
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Introduction
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Rear Panel
1235 7 9
CABLE IN
VIDEO AUDIO OUT
DIGITAL
AUDIO
EXT IR
IN
POWEReSATA
4 6810 11 1 2
1 Cable In — Connects to the signal from your service provider
2 IEEE-1394 — Audio and HDTV video device connection (DCX330 and DCX3300-M only)
3 Video Out — Composite Video (SDTV)
4 YPbPr — Component video output (HDTV)
5 Audio Out — Variable stereo L/R audio output
6 Digital Audio (Optical S/PDIF) — Provides Dolby Digital or PCM output
7 HDMI — High-Definition TV (HDTV) connector
8 eSATA* — External Serial ATA disk interface
9 Ethernet* — Network connection
10 USB* 2.0 — High-Speed peripheral device connection
11 External IR Input — Connects to a remote control set-top accessory cable
12 Power cord connector — 2-prong AC input
* Availability of certain features is dependent upon application support.
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Operation
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2
Turning Power On and Off
Press power on the front panel or remote control to turn the set-top on or off (standby).
When using the remote control, be sure it is in cable mode by pressing cable before
pressing power.
Changing Channels
You can change channels in three ways:
• Press channel + or – on the remote control to step through the channel selection.
Operation
• Enter the number of the channel you wish to view using the number keys on the
remote control.
• Select the channel in the Interactive Program Guide.
Adjusting the Volume
Press volume + or – on the remote control to adjust the volume. When you adjust the
volume, the volume scale is displayed on the screen. Press mute on the remote control
to toggle the sound on and off.
For best audio quality when using the analog L/R (var.) volume controlled audio outputs,
use the remote control to set the set-top to approximately three quarters of the
maximum volume level and then adjust the audio levels on external devices such as your
TV or A/V receiver.
When using any of the digital audio outputs (HDMI, IEEE-1394 (DCX330 and DCX3300-M
only), optical or coaxial digital audio) adjust the audio levels on your external device such
as your TV or A/V receiver. You may also be able to program your remote to control the
volume of your TV or A/V receiver directly (refer to the remote control instruction
manual).
Interactive Program Guide
The Interactive Program Guide (IPG) displays information about TV programs and enables
you to access features such as Parental Control or Pay-Per-View. Interactive program
guides can vary with each cable service provider. Refer to the Interactive Program
Guide’s instruction manual for detailed instructions.
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Operation
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Video Format Indicators (Front Panel Display)
The front panel display of the DCX3300 set-top is equipped with indicators to the right
hand side of the display that are used to indicate the currently-selected video output
format on the component video (YPbPr) and HDMI outputs.
M-Card™ (DCX3300-M only)
The M-Card is required to view cable television programs, previously recorded programs
on the DVR, or interactive on-demand programs. The M-Card should not be removed.
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External Digital Video Recorder (DVR)
B
External Digital Video Recorder
3
The DCX3300 is equipped with an eSATA interface on the rear panel. This interface
allows the connection of an external hard disk drive for Digital Video Recorder (DVR)
functionality. DVR functionality provides the ability to record both Standard-Definition TV
(SDTV) and High-Definition TV (HDTV) programs. Storage time varies based on the video
format and specific channel.
DVR offers the ability to control your viewing experience by pausing (time shifting) live
TV and providing trick playback modes (pause, fast forward, slow forward, fast rewind,
slow rewind).
The DCX3300-M model also includes integrated MoCA™ networking which supports
whole-home DVR capabilities. This feature extends the DVR experience to DCX3200-M
or other compatible non-DVR set-tops with integrated MoCA, when enabled by
application software. On your non-DVR set-top you can now view your DVR recordings,
playback content, and set future recordings all from another room in your home.
With the DCX3300 set-top, you can:
Record Programming. The total hours of recorded content will vary based on the
storage capacity of your specific external drive and type of content (digital SD or HD and
encoding method, MPEG-2 or MPEG-4) being recorded.
(DVR)
Estimated Recording Hours
Drive Size*
250 GB 150 to 300 40 to 75
320 GB 200 to 425 60 to 95
500 GB 350 to 700 100 to 160
1000 GB 600 to 1200 180 to 330
*These capacities are based on recording digital MPEG-4 video. A recording of a video
program that is broadcast in digital MPEG-2 format requires approximately twice the disk
space.
Maintain a Personal Program Library. Accessed by using the Interactive Program
Guide (IPG).
Control Live TV. Pause, rewind, and fast-forward live TV.
Simultaneously Watch Two Programs. Watch two programs and easily switch
between them using the swap key on your remote control. (Dependent upon program
guide support and provided remote control.)
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Standard Definition High-Definition
External Digital Video Recorder (DVR)
B
Simultaneous Watch and Record. Record one program in the background while
viewing another live broadcast at the same time.
Simultaneously Record Two Shows. Record two programs from two different
channels at the same time.
Simultaneously Record Two Shows and Watch a Recorded Program. Watch a
program recorded on your DVR while recording up to two other programs at the same
time. You can also easily switch from viewing the pre-recorded program and either of the
programs you’re recording.
Play Recorded Programming on Networked Set-tops in Your Home. Using
integrated MoCA networking, DCX3300-M recorded entertainment can be accessed by
other compatible non-DVR set-tops with integrated MoCA, when enabled by application
software.
Approved External Hard Disk Drives
Motorola has tested and approved the following external hard disk drives for use with
the DCX3300:
• Western Digital® My DVR Expander™ 500 GB eSATA Edition
• Western Digital® My DVR Expander™ 1000 GB eSATA Edition
• Seagate® Showcase™ 500 GB eSATA Interface
• Seagate® Showcase™ 1000 GB eSATA Interface
While other external hard disk drives may work with the DCX3300, DVR experience may
suffer if the external drive and enclosure are not comparable in performance to the
approved and recommended external hard disk drives listed. The DCX3300 will notify
you if the connected hard disk drive does not have the performance required to support
basic DVR functionality.
Using the External DVR Feature
To use the external DVR feature of the DCX3300, first ensure that your service provider
has authorized your DCX3300 for external DVR functionality. If authorized, follow these
steps to begin using the external DVR feature:
1. Power on your DCX3300 and your television and ensure that you have a picture.
2. Connect a compatible eSATA hard disk drive to the DCX3300 using the eSATA cable
supplied with your external drive enclosure. The DCX3300 will automatically detect
that a hard disk drive has been connected to the eSATA interface.
3. The DCX3300 will display an alert that an external hard disk drive has been
connected and that it must be formatted. Use the remote control to confirm the
format (formatting a drive will erase any and all content that on the drive).
4. The DCX3300 displays a message when formatting is complete and if the operation
succeeded or failed. During formatting of the external hard disk drive, the DCX3300
will perform several tests to determine if the hard drive’s performance is acceptable
for DVR functionality. If the hard drive is unable to pass these performance tests, the
DCX3300 will alert you that the external drive is not compatible for DVR use.
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