ARRIS CM8200 User Manual

Touchstone® CM8200 DOCSIS® 3.1 Cable Modem

July 2016

User Guide

ARRIS Copyrights and Trademarks

No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.

ARRIS, Touchstone, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks or the names of their products. ARRIS disclaims proprietary interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice.

Table of Contents

1. Safety and Regulatory Information .......................................................................... 4

Important Safety Instructions ............................................................................................ 4

FCC Statements .................................................................................................................. 6

2. Getting Started ....................................................................................................... 8

Introduction ....................................................................................................................... 8

In the Box ........................................................................................................................... 8

Additional Item(s) Needed ................................................................................................ 9

System Requirements ........................................................................................................ 9

Contact Information .......................................................................................................... 9

3. Product Overview ................................................................................................. 10

Front Panel ...................................................................................................................... 10

Rear Panel ........................................................................................................................ 11

Cable Modem Label ......................................................................................................... 12

4. Installing the Cable Modem ................................................................................... 13

Connect the CM8200 to Your Computer ......................................................................... 13

Establish an Internet Connection .................................................................................... 14

5. Using the Cable Modem Web Manager ................................................................. 15

Start the CM8200 Web Manager .................................................................................... 15

CM8200 Web Manager Screen Options ................................................................. 16

Get Help ........................................................................................................................... 17

Exit the CM8200 Web Manager ...................................................................................... 17

6. Monitoring Your Cable Modem and Connected Network ....................................... 18

View the Cable Modem Product Information ................................................................. 18

View the Cable Modem Network Connection Status ...................................................... 18

View the Cable Modem Event Log................................................................................... 20

Reset the Cable Modem Configuration Settings ............................................................. 21

Reboot the Cable Modem ............................................................................................... 22

Exit the CM8200 Web Manager ...................................................................................... 22

7. Troubleshooting Tips ............................................................................................. 23

Solutions .......................................................................................................................... 23

Front Panel LED Icons and Error Conditions .................................................................... 24

8. Warranty Information ........................................................................................... 25

Safety and Regulatory Information

Important Safety Instructions

Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

 Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for future reference.

 This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Chapter 1

 Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

 To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device.

 This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly.

 Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use.

 Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

 Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.

 Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard.

 Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device.

Chapter 1: Safety and Regulatory Information

 Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

 Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

 Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

 Place this device on a stable surface.  Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

 Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

 Installation of an AC surge protector in the AC outlet to which this device is connected is

recommended. This is to avoid damaging the device by local lightning strikes and other electrical surges.

 Postpone installation until there is no risk of thunderstorm or lightning activity in the area.  Do not use this product near water. For example, near a bathtub, washbowl, kitchen sink,

laundry tub, swimming pool, or in a wet basement.

 Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration and dust.

 Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

 For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device due to lightning and power surges.

 Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

 Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service personnel.

 This device should not be used in an environment that exceeds 104° F (40° C).

SAVE THESE INSTRUCTIONS

Note to CATV System Installer — This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield must be connected to the grounding system of the building, as close to the point of cable entry as practical.

FCC Statements

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

 Reorient or relocate the receiving antenna.  Increase the separation between the device and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

 Consult the dealer or an experienced radio/TV technician for help.

Chapter 1: Safety and Regulatory Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

FCC Caution: Any changes or modifications to the device not expressly approved by ARRIS could void the user’s authority to operate the equipment

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.

Industry Canada (IC) Statement

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions:

 This device may not cause interference, and  This device must accept any interference, including interference that may cause undesired

operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

Important Note: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Avis D'Industrie Canada (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes:

Chapter 1: Safety and Regulatory Information

 Cet appareil ne doit pas causer d'interférences et  Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz.

Avertissement: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 51505250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence– réseau local (LAN-EL).

Déclaration de IC sur L'Exposition aux Rayonnements

Note Importante: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps.

Item

Description

CM8200 Cable Modem

High-speed DOCSIS 3.1 cable modem

Power Supply

Power cord for an electrical wall outlet connection

Ethernet Cable

Standard Category 5 (CAT5e) or higher network cable

Getting Started

Introduction

The ARRIS Touchstone® CM8200 DOCSIS® 3.1 Cable Modem provides significantly higher downstream (send) and upstream (receive) Internet connection speeds over the broadband connection on your home or small business network. You use the CM8200 to directly connect a computer to your LAN through an Ethernet connection.

This guide provides instructions for installing and setting up the CM8200 to get it connected on your home or small business network, and also for viewing the operational status and network configuration settings of the CM8200.

Chapter 2

In the Box

Before installing the CM8200, check that the following items are included in the box. If any items are missing, please contact your service provider for assistance.

Table 1. CM8200 Package Contents

Item

Description

Software License & Regulatory Card

Contains safety and regulatory information, software license, and warranty for the cable modem

CM8200 Quick Start Guide

Provides basic instructions for installing the cable modem and setting up your network connections

Additional Item(s) Needed

The following item is not included in the box and must be purchased separately, if needed.

Chapter 2: Getting Started

 Coaxial (coax) cable, if one is not already connected to a cable wall outlet

System Requirements

 High-speed Internet access account  Web browser access – Microsoft Internet Explorer, Google Chrome, Firefox, or Safari  Compatible operating systems:

 Windows® 10  Windows 8  Windows 7 Service Pack 1 (SP1)

Note: Although older versions of Microsoft Windows operating systems are no longer

specifically supported, they should still function with the CM8200.

 Macintosh® 10.4 or higher  UNIX®

 Linux®

Contact Information

For customer service and Technical Support, choose any of the following methods:

 Visit the ARRIS Technical Support web page at ask.arris.com  Email: techsupport.na@arris.com  Telephone: 1-888-944-4357 (US toll-free)

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